Job Description Pay Range: $85,000 - $106,000 depending on relevant experience and qualifications MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. The Network Administrator II role is responsible for ensuring the stability, integrity, security, and efficient operation of the organization's network infrastructure, including WAN, LAN, WLAN, VPN, and Network Security systems. This role supports core business functions by designing, installing, configuring, administering, and fine-tuning network components across the enterprise in a timely and effective manner. The Network Administrator applies strong communication, analytical, and problem-solving skills to identify, communicate, and resolve issues while maximizing the value of IT investments. This 100% onsite position based in Harrisburg or Gratz, PA is ideal for a hands-on network professional who thrives on solving complex problems and building resilient infrastructure. You'll play a critical role in ensuring the stability, performance, and security of enterprise-wide network systems that support core manufacturing and business operations. Responsibilities In this role, you'll design, implement, and support a modern network environment spanning WAN, LAN, WLAN, VPN, and Network Security technologies. You'll collaborate closely with IT peers and business stakeholders while helping drive continuous improvement across the organization's network ecosystem. Design, configure, deploy, and maintain enterprise network infrastructure, including routers, switches, wireless controllers, access points, firewalls, and security platforms Troubleshoot and resolve complex hardware, software, and connectivity issues across network and security environments Support and enhance perimeter and internal security solutions such as wireless authentication, intrusion detection, antivirus, email filtering, and web security systems Monitor network performance, analyze trends, and deliver reporting to support availability, reliability, and scalability goals Partner with system administrators, database teams, and application owners to ensure seamless integration and optimal performance Review, test, and deploy firmware updates, security signatures, IOS upgrades, and vendor patches following best practices Ensure compliance with internal policies, security standards, configuration guidelines, and licensing requirements Participate in and co-lead network process improvements and cross-functional IT initiatives Research and evaluate new network technologies and hardware to support procurement and long-term strategy Document work and manage tasks, projects, and incidents using help desk and ticketing systems Provide after-hours and on-call support as required to maintain critical services Qualifications CCNA certification required One of the following: University degree or college diploma in Information Technology with 3+ years of IT experience Technical diploma or certificate in Information Technology with 5+ years of IT experience Network support experience in a manufacturing or similar industry/environment highly preferred Strong hands-on experience with network devices (routers, switches, access points) Solid understanding of networking fundamentals (subnetting, VLANs, routing, topology, network design) Working knowledge of VPNs, web/email filtering tools, and cloud-based network solutions Experience supporting Windows desktop and server environments (Windows 7-11, Server ) Proficiency with Microsoft 365, Office, SharePoint, and Active Directory Strong analytical, troubleshooting, and problem-solving skills Ability to work independently while collaborating across teams Excellent written, verbal, and interpersonal communication skills Customer-focused mindset with the ability to explain technical concepts clearly Preferred Experience 3+ years of experience in a Network Administrator role Exposure to ITIL processes and service management frameworks Experience with IT Service Desk tools (ServiceNow, ManageEngine, Remedy) Strong understanding of enterprise hardware, software, and network support practices What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
09/26/2026
Full time
Job Description Pay Range: $85,000 - $106,000 depending on relevant experience and qualifications MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. The Network Administrator II role is responsible for ensuring the stability, integrity, security, and efficient operation of the organization's network infrastructure, including WAN, LAN, WLAN, VPN, and Network Security systems. This role supports core business functions by designing, installing, configuring, administering, and fine-tuning network components across the enterprise in a timely and effective manner. The Network Administrator applies strong communication, analytical, and problem-solving skills to identify, communicate, and resolve issues while maximizing the value of IT investments. This 100% onsite position based in Harrisburg or Gratz, PA is ideal for a hands-on network professional who thrives on solving complex problems and building resilient infrastructure. You'll play a critical role in ensuring the stability, performance, and security of enterprise-wide network systems that support core manufacturing and business operations. Responsibilities In this role, you'll design, implement, and support a modern network environment spanning WAN, LAN, WLAN, VPN, and Network Security technologies. You'll collaborate closely with IT peers and business stakeholders while helping drive continuous improvement across the organization's network ecosystem. Design, configure, deploy, and maintain enterprise network infrastructure, including routers, switches, wireless controllers, access points, firewalls, and security platforms Troubleshoot and resolve complex hardware, software, and connectivity issues across network and security environments Support and enhance perimeter and internal security solutions such as wireless authentication, intrusion detection, antivirus, email filtering, and web security systems Monitor network performance, analyze trends, and deliver reporting to support availability, reliability, and scalability goals Partner with system administrators, database teams, and application owners to ensure seamless integration and optimal performance Review, test, and deploy firmware updates, security signatures, IOS upgrades, and vendor patches following best practices Ensure compliance with internal policies, security standards, configuration guidelines, and licensing requirements Participate in and co-lead network process improvements and cross-functional IT initiatives Research and evaluate new network technologies and hardware to support procurement and long-term strategy Document work and manage tasks, projects, and incidents using help desk and ticketing systems Provide after-hours and on-call support as required to maintain critical services Qualifications CCNA certification required One of the following: University degree or college diploma in Information Technology with 3+ years of IT experience Technical diploma or certificate in Information Technology with 5+ years of IT experience Network support experience in a manufacturing or similar industry/environment highly preferred Strong hands-on experience with network devices (routers, switches, access points) Solid understanding of networking fundamentals (subnetting, VLANs, routing, topology, network design) Working knowledge of VPNs, web/email filtering tools, and cloud-based network solutions Experience supporting Windows desktop and server environments (Windows 7-11, Server ) Proficiency with Microsoft 365, Office, SharePoint, and Active Directory Strong analytical, troubleshooting, and problem-solving skills Ability to work independently while collaborating across teams Excellent written, verbal, and interpersonal communication skills Customer-focused mindset with the ability to explain technical concepts clearly Preferred Experience 3+ years of experience in a Network Administrator role Exposure to ITIL processes and service management frameworks Experience with IT Service Desk tools (ServiceNow, ManageEngine, Remedy) Strong understanding of enterprise hardware, software, and network support practices What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
IT Support Technician Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands-on, solving problems in real time, and making a direct impact on the day-to-day experience of employees across the organization. You'll be a key partner to the business-ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you'll play an important role in improving processes, strengthening systems, and helping create a more efficient and user-friendly environment overall. What You'll Do User Support & Experience Serve as a go-to resource for employees, delivering responsive and high-quality technical support across devices and systems Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications Own support requests end-to-end, ensuring timely resolution and a strong user experience Follow up with users to confirm issues are fully resolved and identify opportunities to improve Technology Operations Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding Oversee device lifecycle processes-from setup and deployment to maintenance and retirement Maintain accurate inventory of hardware, software, and licenses Ensure conference rooms and collaboration tools are consistently functional and ready for use Continuous Improvement & Team Collaboration Partner with internal technology teams to resolve escalations and support broader initiatives Identify recurring issues and recommend practical improvements to systems, workflows, and documentation Contribute to building scalable processes that enhance efficiency and reduce support volume over time Create and maintain clear documentation for both internal use and end-user guidance What You Bring Required 2+ years of experience in an IT support, help desk, or similar technical role Strong troubleshooting skills across hardware, software, and basic networking Experience supporting Windows, macOS, iOS, and Android environments Familiarity with the Microsoft 365 ecosystem A proactive, solutions-oriented approach with a strong sense of ownership Preferred Experience working with ticketing systems such as Zendesk, Jira or ServiceNow Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.) Familiarity with RMM tools and remote support platforms Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.) Relevant certifications (CompTIA A+, Network+, or similar) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/25/2026
Full time
IT Support Technician Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands-on, solving problems in real time, and making a direct impact on the day-to-day experience of employees across the organization. You'll be a key partner to the business-ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you'll play an important role in improving processes, strengthening systems, and helping create a more efficient and user-friendly environment overall. What You'll Do User Support & Experience Serve as a go-to resource for employees, delivering responsive and high-quality technical support across devices and systems Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications Own support requests end-to-end, ensuring timely resolution and a strong user experience Follow up with users to confirm issues are fully resolved and identify opportunities to improve Technology Operations Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding Oversee device lifecycle processes-from setup and deployment to maintenance and retirement Maintain accurate inventory of hardware, software, and licenses Ensure conference rooms and collaboration tools are consistently functional and ready for use Continuous Improvement & Team Collaboration Partner with internal technology teams to resolve escalations and support broader initiatives Identify recurring issues and recommend practical improvements to systems, workflows, and documentation Contribute to building scalable processes that enhance efficiency and reduce support volume over time Create and maintain clear documentation for both internal use and end-user guidance What You Bring Required 2+ years of experience in an IT support, help desk, or similar technical role Strong troubleshooting skills across hardware, software, and basic networking Experience supporting Windows, macOS, iOS, and Android environments Familiarity with the Microsoft 365 ecosystem A proactive, solutions-oriented approach with a strong sense of ownership Preferred Experience working with ticketing systems such as Zendesk, Jira or ServiceNow Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.) Familiarity with RMM tools and remote support platforms Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.) Relevant certifications (CompTIA A+, Network+, or similar) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Role Overview This role supports banking related campaigns and provides technical support to multiple groups based in various locations. The technical system administrator is a key part of the team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high volume call center operations. The Sr. Alvaria/Noble Dialer Technical System Administrator position is responsible for managing and maintaining enterprise-scale dialers, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day-to-day operations, and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success. Key Responsibilities Work closely with Alvaria vendor resources to perform system upgrades and enhancements. Make recommendations to improve call statistics and operational performance. Partner with teams to resolve production issues. Utilize advanced SQL to support forecasting, modeling, and performance optimization. Identify and communicate opportunities to improve service levels; recommend and drive solutions. Support business continuity events and provide after-hours and weekend support for releases and production changes. System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution. Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls. Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime. Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies. Additional duties as assigned. Required Qualifications/Skills Bachelor's degree in Computer Science, Information Technology, or related field. 8+ years of experience with call center outbound dialer technologies. Analytical & Problem Solving: Ability to interpret data, make data driven decisions, and troubleshoot complex systems. Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals. Strong troubleshooting background in contact center technologies, including Verint and Alvaria. Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required. Strong analytical and problem-solving skills, particularly in outbound dialer environments. Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect). 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting. 2+ years PostgreSQL and transact psql experience. Experience with ServiceNow, Archer, and Postgres databases. Experience with CyberArk preferred. Strong communication skills with the ability to lead discussions and host meetings. Ability to support production changes after hours, including nights/weekends, and participate in business continuity events. Working knowledge of Windo.s Server and Microsoft Internet Information Services. Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks. Location: Pittsburgh, PA About Techstra Solutions Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: Equal Employment Opportunity Statement Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.
09/25/2026
Contractor
Role Overview This role supports banking related campaigns and provides technical support to multiple groups based in various locations. The technical system administrator is a key part of the team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high volume call center operations. The Sr. Alvaria/Noble Dialer Technical System Administrator position is responsible for managing and maintaining enterprise-scale dialers, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day-to-day operations, and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success. Key Responsibilities Work closely with Alvaria vendor resources to perform system upgrades and enhancements. Make recommendations to improve call statistics and operational performance. Partner with teams to resolve production issues. Utilize advanced SQL to support forecasting, modeling, and performance optimization. Identify and communicate opportunities to improve service levels; recommend and drive solutions. Support business continuity events and provide after-hours and weekend support for releases and production changes. System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution. Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls. Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime. Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies. Additional duties as assigned. Required Qualifications/Skills Bachelor's degree in Computer Science, Information Technology, or related field. 8+ years of experience with call center outbound dialer technologies. Analytical & Problem Solving: Ability to interpret data, make data driven decisions, and troubleshoot complex systems. Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals. Strong troubleshooting background in contact center technologies, including Verint and Alvaria. Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required. Strong analytical and problem-solving skills, particularly in outbound dialer environments. Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect). 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting. 2+ years PostgreSQL and transact psql experience. Experience with ServiceNow, Archer, and Postgres databases. Experience with CyberArk preferred. Strong communication skills with the ability to lead discussions and host meetings. Ability to support production changes after hours, including nights/weekends, and participate in business continuity events. Working knowledge of Windo.s Server and Microsoft Internet Information Services. Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks. Location: Pittsburgh, PA About Techstra Solutions Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: Equal Employment Opportunity Statement Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.
About Barilla At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we've blossomed into a global leader in the food industry, guided by our commitment to progress and excellence. Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world's top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa. Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion. Are you ready to add your unique flavor to our journey? Job Purpose The BPS Associate Manager provides support to the Americas, specifically to end user systems, processes, projects and other systems as needed. This individual will actively partner with the business team to provide support, assess new IT requests, and identify the proper modification to the IT solution to enable business process changes, aligning with Corporate Processes. This position provides leadership and process expertise during all project phases and ongoing user support after implementation of Barilla's IT systems and processes. The SAP BPS Associate Manager will support, enhance, and optimize our SAP landscape across the Americas region. This role combines technical development, EDI integration expertise, and functional understanding of OTC processes to deliver robust, scalable business solutions. The ideal candidate brings strong hands on ABAP capability, deep familiarity with IDocs and EDI standards, and proven experience supporting end to end OTC processes. This is a hybrid role based out of Northbrook, IL. Key Accountabilities Lead and support projects through all phases including requirements gathering, solution evaluation, implementation, testing, deployment, and closeout, ensuring alignment with corporate business and IT strategies. Analyze, troubleshoot, and resolve complex SAP application and integration issues across OTC, EDI, and related business processes. Perform root cause analysis, system debugging, and impact assessments to identify and resolve production issues while improving system stability and performance. Provide technical and functional support for EDI communications between the company and customers, vendors, and 3PL partners, including IDoc monitoring, exception management, error resolution, and integration support. Work with X12, EDIFACT, XML, and other formats as needed; collaborate with middleware teams (e.g., PI/PO or third party EDI providers) to ensure reliable data processing. Maintain EDI partner profiles, port configurations, and message types. Support Order-to-Cash (OTC) processes including order management, pricing, billing, credit management, chargebacks, rebates, customer master data, and integration with downstream systems. Identify opportunities for process improvement, evaluate business requirements, and recommend SAP-aligned solutions that improve efficiency, compliance, and user experience. Collaborate with cross-functional business and IT teams to ensure end-to-end OTC process alignment across SAP and integrated systems. Partner directly with end users, business stakeholders, and global SAP experts to ensure solutions align with corporate standards, business objectives, and best practices. Develop and maintain process documentation, knowledge articles, training materials, and support procedures while providing Level 2 and Level 3 production support. Other duties as assigned. Desired Skills and Background Bachelor's degree or specialized training / equivalent work experience preferred Strong communication, interpersonal and influencing skills 4+ years of experience supporting SAP applications with a focus on business process analysis, troubleshooting, solution design, and production support. Strong EDI and IDoc experience, including monitoring, partner configuration, error analysis, issue resolution, and integration support. In-depth knowledge of SAP Order-to-Cash (OTC) processes, including order management, pricing, billing, customer service, and related integrations. Demonstrated ability to perform root cause analysis, system debugging, and impact assessments to resolve complex business and technical issues. Familiarity with middleware and integration platforms such as SAP PI/PO, Gentran, Sterling, Seeburger, or similar solutions. Proven experience in full lifecycle projects, including requirements gathering, solution evaluation, testing, deployment, go-live support, and post-production stabilization. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Ability to travel domestically and internationally Preferred Experience in CPG, manufacturing, consumer goods, or related industries. Exposure to S/4HANA development (CDS, AMDP, OData, BTP). Understanding of job scheduling tools (e.g., Autosys) or ticketing systems such as ServiceNow Strong analytical and problem solving abilities. Excellent communication skills and ability to partner effectively with business stakeholders. Ability to manage multiple priorities in a dynamic environment. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Experience working in a global environment preferred Ability to manage multiple priorties in a dynamic environment As of the date of this posting, the estimated pay range for this role is $100k-$115k plus eligibility to participate in the annual discretionary bonus plan. The actual pay for the position will be determined by various factors, including but not limited to job-related experience, skills, education, location, and internal equity. This range may be subject to change over time. Barilla strives to provide you and your family with a wide range of benefit options to support your overall health and financial well-being needs. This position qualifies for benefits that include medical, dental, and vision insurance, paid time off, a 401(K) plan with company match, life and disability plans, and an employee assistance program. Barilla is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Barilla America strives to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance complete the application process, please contact . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
09/25/2026
Full time
About Barilla At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we've blossomed into a global leader in the food industry, guided by our commitment to progress and excellence. Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world's top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa. Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion. Are you ready to add your unique flavor to our journey? Job Purpose The BPS Associate Manager provides support to the Americas, specifically to end user systems, processes, projects and other systems as needed. This individual will actively partner with the business team to provide support, assess new IT requests, and identify the proper modification to the IT solution to enable business process changes, aligning with Corporate Processes. This position provides leadership and process expertise during all project phases and ongoing user support after implementation of Barilla's IT systems and processes. The SAP BPS Associate Manager will support, enhance, and optimize our SAP landscape across the Americas region. This role combines technical development, EDI integration expertise, and functional understanding of OTC processes to deliver robust, scalable business solutions. The ideal candidate brings strong hands on ABAP capability, deep familiarity with IDocs and EDI standards, and proven experience supporting end to end OTC processes. This is a hybrid role based out of Northbrook, IL. Key Accountabilities Lead and support projects through all phases including requirements gathering, solution evaluation, implementation, testing, deployment, and closeout, ensuring alignment with corporate business and IT strategies. Analyze, troubleshoot, and resolve complex SAP application and integration issues across OTC, EDI, and related business processes. Perform root cause analysis, system debugging, and impact assessments to identify and resolve production issues while improving system stability and performance. Provide technical and functional support for EDI communications between the company and customers, vendors, and 3PL partners, including IDoc monitoring, exception management, error resolution, and integration support. Work with X12, EDIFACT, XML, and other formats as needed; collaborate with middleware teams (e.g., PI/PO or third party EDI providers) to ensure reliable data processing. Maintain EDI partner profiles, port configurations, and message types. Support Order-to-Cash (OTC) processes including order management, pricing, billing, credit management, chargebacks, rebates, customer master data, and integration with downstream systems. Identify opportunities for process improvement, evaluate business requirements, and recommend SAP-aligned solutions that improve efficiency, compliance, and user experience. Collaborate with cross-functional business and IT teams to ensure end-to-end OTC process alignment across SAP and integrated systems. Partner directly with end users, business stakeholders, and global SAP experts to ensure solutions align with corporate standards, business objectives, and best practices. Develop and maintain process documentation, knowledge articles, training materials, and support procedures while providing Level 2 and Level 3 production support. Other duties as assigned. Desired Skills and Background Bachelor's degree or specialized training / equivalent work experience preferred Strong communication, interpersonal and influencing skills 4+ years of experience supporting SAP applications with a focus on business process analysis, troubleshooting, solution design, and production support. Strong EDI and IDoc experience, including monitoring, partner configuration, error analysis, issue resolution, and integration support. In-depth knowledge of SAP Order-to-Cash (OTC) processes, including order management, pricing, billing, customer service, and related integrations. Demonstrated ability to perform root cause analysis, system debugging, and impact assessments to resolve complex business and technical issues. Familiarity with middleware and integration platforms such as SAP PI/PO, Gentran, Sterling, Seeburger, or similar solutions. Proven experience in full lifecycle projects, including requirements gathering, solution evaluation, testing, deployment, go-live support, and post-production stabilization. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Ability to travel domestically and internationally Preferred Experience in CPG, manufacturing, consumer goods, or related industries. Exposure to S/4HANA development (CDS, AMDP, OData, BTP). Understanding of job scheduling tools (e.g., Autosys) or ticketing systems such as ServiceNow Strong analytical and problem solving abilities. Excellent communication skills and ability to partner effectively with business stakeholders. Ability to manage multiple priorities in a dynamic environment. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Experience working in a global environment preferred Ability to manage multiple priorties in a dynamic environment As of the date of this posting, the estimated pay range for this role is $100k-$115k plus eligibility to participate in the annual discretionary bonus plan. The actual pay for the position will be determined by various factors, including but not limited to job-related experience, skills, education, location, and internal equity. This range may be subject to change over time. Barilla strives to provide you and your family with a wide range of benefit options to support your overall health and financial well-being needs. This position qualifies for benefits that include medical, dental, and vision insurance, paid time off, a 401(K) plan with company match, life and disability plans, and an employee assistance program. Barilla is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Barilla America strives to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance complete the application process, please contact . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
About the Role We're looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution. Responsibilities Track and manage all break/fix incidents across multiple data centers Monitor ticket queues and ensure SLA compliance for incident response and resolution Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups Maintain accurate records of failed hardware, replacements, RMAs, and repair status Escalate critical outages and recurring infrastructure issues to leadership and engineering teams Schedule and oversee maintenance windows and emergency repair activities Provide daily/weekly operational status reports and incident summaries Ensure all work follows data center operational procedures and change management policies Identify trends in hardware failures and recommend process improvements Requirements Experience working in data center operations, IT infrastructure, or hardware support Strong understanding of server, storage, and networking hardware Experience with ticketing systems such as ServiceNow, Jira, or Remedy Ability to manage multiple priorities across several sites simultaneously Excellent communication and organizational skills Familiarity with SLA management and incident escalation processes Proficiency with Excel, reporting dashboards, and inventory tracking tools Preferred Qualifications Experience supporting enterprise or hyperscale data centers Knowledge of remote hands operations and vendor management Understanding of ITIL processes and change management CompTIA Server+, Network+, or similar certifications About Together AI Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month. Compensation We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge. Equal Opportunity Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our privacy policy at
09/25/2026
Full time
About the Role We're looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution. Responsibilities Track and manage all break/fix incidents across multiple data centers Monitor ticket queues and ensure SLA compliance for incident response and resolution Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups Maintain accurate records of failed hardware, replacements, RMAs, and repair status Escalate critical outages and recurring infrastructure issues to leadership and engineering teams Schedule and oversee maintenance windows and emergency repair activities Provide daily/weekly operational status reports and incident summaries Ensure all work follows data center operational procedures and change management policies Identify trends in hardware failures and recommend process improvements Requirements Experience working in data center operations, IT infrastructure, or hardware support Strong understanding of server, storage, and networking hardware Experience with ticketing systems such as ServiceNow, Jira, or Remedy Ability to manage multiple priorities across several sites simultaneously Excellent communication and organizational skills Familiarity with SLA management and incident escalation processes Proficiency with Excel, reporting dashboards, and inventory tracking tools Preferred Qualifications Experience supporting enterprise or hyperscale data centers Knowledge of remote hands operations and vendor management Understanding of ITIL processes and change management CompTIA Server+, Network+, or similar certifications About Together AI Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month. Compensation We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge. Equal Opportunity Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our privacy policy at
Location: Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust LTS is seeking a Cyber Security Analyst to support the Department of Veterans Affairs (VA) Health Portfolio. The Health PMO support contract provides IT program management, project management, technical management, financial management, functional planning, and documentation analysis in support of the Enterprise Program Management Office (EPMO) Enterprise Program Management Division (EPMD) Health Portfolio The VA Health Portfolio is focused on development and execution of quality IT projects that address the needs of Veterans and health care providers through management of health care information and sustainment of production software to keep the mission going. What You'll Do: This individual will support cybersecurity efforts across multiple projects within a portfolio setting and proactively monitor upcoming cyber priorities across the VA Health portfolio. Communicate and provide consultative support on the VA on matters related to system security certification & accreditation and Authority to Operate (ATO). Coordinate and lead security and privacy activities within project teams and develop security and privacy related artifacts. Review and identified system/applications security controls in accordance with NIST SP- Rev 4 guidance and VA Handbook 6500. Responsible for on time deliverables of assigned and related security and privacy artifacts. Must be able to identify and mitigate risks to the program. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Identifying and communicate symptoms for process improvement. Ability to work independently with minimal guidance and supervision Support a team of other cyber security professionals Support Application development/maintenance and IT operations with Agile practices Build and develop cyber security related artifacts Resolve requests for assistance in troubleshooting issues Participate in new and existing IT modernization, expansion, and improvement of security architecture and engineering projects support enterprise operations Support ATO, and the VA ISO/ISSO in support of ATOs, ServiceNow CAM tool and other security tracking systems Typical tasks for this role include but are not limited to: Authority-to-Operate (ATO) & Authority to Connect (ATC) remediation efforts System scans and audit preparation ServiceNOW updates, and reporting SOP Creation and Updating Artifact Research PIA (Privacy Impact Analysis) and PTA (Privacy Threshold Analysis) Documentation Program and administrative support (meeting notes, reports, org/role documentation, etc.) Ad hoc remediation response support Communications support What We're Looking For: Business Administration, Business Management, Computer Science, Information Systems, Operations Research, or related fields, plus 15 years of experience; 10 additional years of experience can be substituted for the degree requirement Ability to work in a fast-paced, collaborative environment Strong understanding and hands-on experience working with Federal Information Security Management Act (FISMA), NIST-800-53 guidance, HIPAA, and HITECH Act. Must have experience achieving an ATO for projects within the VA or other Federal Agencies. Experience supporting Information Assurance Certification and Accreditation (C&A) and associated IA processes, procedures, and activities with capability and expertise to implement applicable NIST and CNSS IA directives, instructions, guidelines Ticketing systems experience such as ServiceNow Experience in collaborating with other enterprise technologists both internal and external to resolve complex technical issues Ability to work both independently with minimal guidance and to supervise and lead collaborations with project team members, program customers, and program and external stakeholders on behalf of the VA Technical Lead. This position requires significant hands-on work execution by the candidate. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Security+ or other applicable certification Experience applying security engineering concepts, processes, practices, and procedures on technical assignments, working with several different mission applications Analytical and investigation skills Experience with the VA Risk and Governance Tool Nice to Have: Experience as a VA ISSO, ISO or System Steward Experience using Service Now (SNOW) Continuous Authorization and Monitoring (CAM) Tool Experience with Cloud Engineering and Agile/Scrum Experience in HBSS, ACAS, and NESSUS scanning, analysis, mitigation, and implementation Experience with cloud migration and security architecture Experience with event-driven architecture Knowledge of HL7 Knowledge or experience with VistA Evaluation and creation of POA&Ms CISSP certification Experience with Federal Risk and Authorization Management Program (FedRAMP) is a definite plus. Experience with achieving an ATO for Software as a Service (SaaS) and/or Cloud based applications is a definite plus Well versed in the VA Veteran-Focused Integration Process (VIP) project management methodology and other VA security related reporting methodologies. Experience with the VA's Governance, Risk management and Compliance (GRC) Tool, CAM, ServiceNow Security certification below preferred. Preferred: CISSP (ISC2) or CISM (ISACA) Acceptable: CEH (EC-Council), GSEC (SANS GIAC), or Security+ (CompTIA) What's in it for you? The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you're ready to push boundaries, sharpen your skills, and join a team that is passionate about building what's next, we'd love to meet you. Apply today and let's build a future together! Pay Range $80,000-$92,500 USD LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.
09/25/2026
Full time
Location: Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust LTS is seeking a Cyber Security Analyst to support the Department of Veterans Affairs (VA) Health Portfolio. The Health PMO support contract provides IT program management, project management, technical management, financial management, functional planning, and documentation analysis in support of the Enterprise Program Management Office (EPMO) Enterprise Program Management Division (EPMD) Health Portfolio The VA Health Portfolio is focused on development and execution of quality IT projects that address the needs of Veterans and health care providers through management of health care information and sustainment of production software to keep the mission going. What You'll Do: This individual will support cybersecurity efforts across multiple projects within a portfolio setting and proactively monitor upcoming cyber priorities across the VA Health portfolio. Communicate and provide consultative support on the VA on matters related to system security certification & accreditation and Authority to Operate (ATO). Coordinate and lead security and privacy activities within project teams and develop security and privacy related artifacts. Review and identified system/applications security controls in accordance with NIST SP- Rev 4 guidance and VA Handbook 6500. Responsible for on time deliverables of assigned and related security and privacy artifacts. Must be able to identify and mitigate risks to the program. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Identifying and communicate symptoms for process improvement. Ability to work independently with minimal guidance and supervision Support a team of other cyber security professionals Support Application development/maintenance and IT operations with Agile practices Build and develop cyber security related artifacts Resolve requests for assistance in troubleshooting issues Participate in new and existing IT modernization, expansion, and improvement of security architecture and engineering projects support enterprise operations Support ATO, and the VA ISO/ISSO in support of ATOs, ServiceNow CAM tool and other security tracking systems Typical tasks for this role include but are not limited to: Authority-to-Operate (ATO) & Authority to Connect (ATC) remediation efforts System scans and audit preparation ServiceNOW updates, and reporting SOP Creation and Updating Artifact Research PIA (Privacy Impact Analysis) and PTA (Privacy Threshold Analysis) Documentation Program and administrative support (meeting notes, reports, org/role documentation, etc.) Ad hoc remediation response support Communications support What We're Looking For: Business Administration, Business Management, Computer Science, Information Systems, Operations Research, or related fields, plus 15 years of experience; 10 additional years of experience can be substituted for the degree requirement Ability to work in a fast-paced, collaborative environment Strong understanding and hands-on experience working with Federal Information Security Management Act (FISMA), NIST-800-53 guidance, HIPAA, and HITECH Act. Must have experience achieving an ATO for projects within the VA or other Federal Agencies. Experience supporting Information Assurance Certification and Accreditation (C&A) and associated IA processes, procedures, and activities with capability and expertise to implement applicable NIST and CNSS IA directives, instructions, guidelines Ticketing systems experience such as ServiceNow Experience in collaborating with other enterprise technologists both internal and external to resolve complex technical issues Ability to work both independently with minimal guidance and to supervise and lead collaborations with project team members, program customers, and program and external stakeholders on behalf of the VA Technical Lead. This position requires significant hands-on work execution by the candidate. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Security+ or other applicable certification Experience applying security engineering concepts, processes, practices, and procedures on technical assignments, working with several different mission applications Analytical and investigation skills Experience with the VA Risk and Governance Tool Nice to Have: Experience as a VA ISSO, ISO or System Steward Experience using Service Now (SNOW) Continuous Authorization and Monitoring (CAM) Tool Experience with Cloud Engineering and Agile/Scrum Experience in HBSS, ACAS, and NESSUS scanning, analysis, mitigation, and implementation Experience with cloud migration and security architecture Experience with event-driven architecture Knowledge of HL7 Knowledge or experience with VistA Evaluation and creation of POA&Ms CISSP certification Experience with Federal Risk and Authorization Management Program (FedRAMP) is a definite plus. Experience with achieving an ATO for Software as a Service (SaaS) and/or Cloud based applications is a definite plus Well versed in the VA Veteran-Focused Integration Process (VIP) project management methodology and other VA security related reporting methodologies. Experience with the VA's Governance, Risk management and Compliance (GRC) Tool, CAM, ServiceNow Security certification below preferred. Preferred: CISSP (ISC2) or CISM (ISACA) Acceptable: CEH (EC-Council), GSEC (SANS GIAC), or Security+ (CompTIA) What's in it for you? The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you're ready to push boundaries, sharpen your skills, and join a team that is passionate about building what's next, we'd love to meet you. Apply today and let's build a future together! Pay Range $80,000-$92,500 USD LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The purpose of the HR/Admin Unit Manager is to ensure the streamlined operation of the IT HR/Admin Unit in alignment with the business objectives of the GBA Department and the AHM IT Business Unit. This individual will plan, coordinate, direct the activities of the HR/Admin Unit, as well as provide administrative direction and support for daily operational activities of the HR/Admin Unit. They will work closely with decision makers across the organization to identify, recommend, develop, implement, and support cost-effective technology solutions and/or services for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices as it relates to the services and applications supported by the HR/Admin Unit. Key Accountabilities Partner with the Department Manager to shape and advance the strategic vision and direction of AHM IT, the Enterprise System Services Division, and the General Business Applications Department, translating organizational objectives into actionable plans and driving effective execution of divisional and departmental strategies. Build and strengthen strategic partnerships across North America and Honda Global organizations, establish trust, credibility, and alignment through a deep understanding of business needs. Leverage influence, collaboration, and stakeholder engagement to advance enterprise priorities and maximize the achievement of North America IT objectives. Build, develop, and lead high-performing IT teams by fostering a culture of continuous learning, professional growth, and accountability through effective coaching, mentoring, talent development, and performance management. Inspire and empower associates to remain engaged, motivated, and aligned in achieving organizational goals, business objectives, and operational excellence. Lead the successful delivery of the HR/Admin Unit project portfolio by achieving approved annual objectives and ensuring commitments related to schedule, budget, quality, scope, and business value are consistently met Provide leadership and governance for the HR/Admin application portfolio, ensuring reliable operations, strategic alignment, and continuous improvement of enterprise platforms supporting Human Resources, Administration, Time & Attendance, Talent Management, Learning, Employee Services, and Digital Workflow processes. Partner with business leaders to define priorities, develop technology roadmaps, manage service delivery, and drive innovation that enhances organizational effectiveness and user experience. Qualifications, Experience, and Skills Educational qualifications: Must have a Bachelors level college degree in Computer Sciences, Information Systems / IT, Electronics or a related STEM field of study. Minimum work experience: At least 10 years of relevant IT experience in core business systems, preferably in an enterprise environment in the manufacturing industry • Extensive experience leading cross-functional teams, influencing stakeholders, and driving organizational change. • Strong analytical, problem-solving, and decision-making skills with the ability to balance strategic priorities and operational demands. • Excellent written, verbal, and executive communication skills, with the ability to develop clear, concise, and impactful business communications. • Demonstrated experience preparing and delivering presentations to senior leadership and executive management. • Proven experience developing, managing, and forecasting operational and project budgets. • Strong vendor management and contract oversight experience, including performance management and service delivery governance. Other preferred knowledge and experience: • Comprehensive knowledge of enterprise Human Resources and Administration IT systems, including platforms such as ServiceNow HRSD, UKG/Kronos Workforce Management, SuccessFactors, OpenText Info Archive, SAP ECC, Learning Management, Talent Management, and related business applications. • Strong understanding of enterprise application lifecycle management, technology roadmaps, governance, and service delivery best practices. • Proven experience leading large-scale, cross-functional technology initiatives and digital transformation programs. • Excellent understanding of organizational goals, business processes, and strategic planning methodologies. • In-depth knowledge of data privacy, security, compliance, and regulatory requirements applicable to Human Resources and employee data. • Strong understanding of Human Resources, Workforce Management, and Administration business processes, policies, and practices. • Demonstrated success building collaborative partnerships and aligning diverse stakeholder groups to achieve common business objectives. • Experience applying Agile, Lean, and continuous improvement principles to enhance service delivery and operational effectiveness • Strong leadership, coaching, mentoring and talent development capabilities with a focus on building high-performing teams Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
09/25/2026
Full time
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The purpose of the HR/Admin Unit Manager is to ensure the streamlined operation of the IT HR/Admin Unit in alignment with the business objectives of the GBA Department and the AHM IT Business Unit. This individual will plan, coordinate, direct the activities of the HR/Admin Unit, as well as provide administrative direction and support for daily operational activities of the HR/Admin Unit. They will work closely with decision makers across the organization to identify, recommend, develop, implement, and support cost-effective technology solutions and/or services for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices as it relates to the services and applications supported by the HR/Admin Unit. Key Accountabilities Partner with the Department Manager to shape and advance the strategic vision and direction of AHM IT, the Enterprise System Services Division, and the General Business Applications Department, translating organizational objectives into actionable plans and driving effective execution of divisional and departmental strategies. Build and strengthen strategic partnerships across North America and Honda Global organizations, establish trust, credibility, and alignment through a deep understanding of business needs. Leverage influence, collaboration, and stakeholder engagement to advance enterprise priorities and maximize the achievement of North America IT objectives. Build, develop, and lead high-performing IT teams by fostering a culture of continuous learning, professional growth, and accountability through effective coaching, mentoring, talent development, and performance management. Inspire and empower associates to remain engaged, motivated, and aligned in achieving organizational goals, business objectives, and operational excellence. Lead the successful delivery of the HR/Admin Unit project portfolio by achieving approved annual objectives and ensuring commitments related to schedule, budget, quality, scope, and business value are consistently met Provide leadership and governance for the HR/Admin application portfolio, ensuring reliable operations, strategic alignment, and continuous improvement of enterprise platforms supporting Human Resources, Administration, Time & Attendance, Talent Management, Learning, Employee Services, and Digital Workflow processes. Partner with business leaders to define priorities, develop technology roadmaps, manage service delivery, and drive innovation that enhances organizational effectiveness and user experience. Qualifications, Experience, and Skills Educational qualifications: Must have a Bachelors level college degree in Computer Sciences, Information Systems / IT, Electronics or a related STEM field of study. Minimum work experience: At least 10 years of relevant IT experience in core business systems, preferably in an enterprise environment in the manufacturing industry • Extensive experience leading cross-functional teams, influencing stakeholders, and driving organizational change. • Strong analytical, problem-solving, and decision-making skills with the ability to balance strategic priorities and operational demands. • Excellent written, verbal, and executive communication skills, with the ability to develop clear, concise, and impactful business communications. • Demonstrated experience preparing and delivering presentations to senior leadership and executive management. • Proven experience developing, managing, and forecasting operational and project budgets. • Strong vendor management and contract oversight experience, including performance management and service delivery governance. Other preferred knowledge and experience: • Comprehensive knowledge of enterprise Human Resources and Administration IT systems, including platforms such as ServiceNow HRSD, UKG/Kronos Workforce Management, SuccessFactors, OpenText Info Archive, SAP ECC, Learning Management, Talent Management, and related business applications. • Strong understanding of enterprise application lifecycle management, technology roadmaps, governance, and service delivery best practices. • Proven experience leading large-scale, cross-functional technology initiatives and digital transformation programs. • Excellent understanding of organizational goals, business processes, and strategic planning methodologies. • In-depth knowledge of data privacy, security, compliance, and regulatory requirements applicable to Human Resources and employee data. • Strong understanding of Human Resources, Workforce Management, and Administration business processes, policies, and practices. • Demonstrated success building collaborative partnerships and aligning diverse stakeholder groups to achieve common business objectives. • Experience applying Agile, Lean, and continuous improvement principles to enhance service delivery and operational effectiveness • Strong leadership, coaching, mentoring and talent development capabilities with a focus on building high-performing teams Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
AI Principal Technical Consultant (ServiceNow AI) DETAILS Location: Remote Travel: up to 25% travel, as needed Position Type: 12M+ Contract Hourly / Salary: to $160W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking multiple AI Principal Technical Consultants for a 12M+ Contract opportunity that will be remote. The AI Principal Technical Consultants will leverage deep ServiceNow expertise to architect, design, develop, and deploy AI-powered solutions across the ServiceNow platform, including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. The AI Principal Technical Consultants will serve as the technical lead for enterprise AI initiatives by mentoring development teams, ensuring solution quality, providing architectural guidance, and overseeing project delivery from design through implementation. The AI Principal Technical Consultants will deliver consulting, integration, and enterprise AI solutions that enable intelligent automation, optimize business processes, and drive measurable business value across the organization. JOB REQUIREMENTS ServiceNow SME (Subject Matter Expert) Developing / Architecting Solutions on the ServiceNow Platform ServiceNow Process Areas (expertise) - ITSM / ITOM / HRSD / CSM / SPM, etc. + AI / Automation Capabilities in 1+ Areas ServiceNow Development - Scripting / Workflow Development / AI Agent Configuration / Skill Development / Workflow Orchestration ServiceNow AI / Agentic AI Implementing ServiceNow AI Capabilities (Now Assist / AI Agents / Predictive Intelligence / Virtual Agent / NLU / Agentic AI Workflows) Designing AI / Intelligent Automation Solutions via ServiceNow AI Platform ServiceNow AI Roadmaps / Best Practices / Emerging Platform Capabilities AI / GenAI Technologies Generative AI / LLM Expertise - GenAI / LLM / Prompt Engineering / RAG / AI Governance Evaluating AI Architectures - Build vs. Configuration Architecture Decisions / Model Selection / Enterprise AI Design Tradeoffs Responsible AI / AI Governance / Security / Compliance Integration / Solution Architecture ServiceNow AI Capability Integration - 3rd Party Applications / LLM Providers / Enterprise Data Platforms / APIs / Automation Tools Enterprise AI Solution Architecture - Architecting Scalable / Secure / Maintainable Solutions Across Multiple Technology Platforms Consulting / Leadership Technical Lead / Solution Architect on Enterprise ServiceNow Implementations Mentor Developers / Provide Architectural Guidance / Perform Technical Reviews / Ensure High-Quality Project Delivery Translating Business Requirements into Technical AI Solutions Executive Engagement Effectively Communicating AI Strategy / Business Value / ROI / Technical Recommendations to Executive / Technical Audiences Excellent Written / Verbal Communication Skills + Strong Stakeholder Management Abilities Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/24/2026
Full time
AI Principal Technical Consultant (ServiceNow AI) DETAILS Location: Remote Travel: up to 25% travel, as needed Position Type: 12M+ Contract Hourly / Salary: to $160W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking multiple AI Principal Technical Consultants for a 12M+ Contract opportunity that will be remote. The AI Principal Technical Consultants will leverage deep ServiceNow expertise to architect, design, develop, and deploy AI-powered solutions across the ServiceNow platform, including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. The AI Principal Technical Consultants will serve as the technical lead for enterprise AI initiatives by mentoring development teams, ensuring solution quality, providing architectural guidance, and overseeing project delivery from design through implementation. The AI Principal Technical Consultants will deliver consulting, integration, and enterprise AI solutions that enable intelligent automation, optimize business processes, and drive measurable business value across the organization. JOB REQUIREMENTS ServiceNow SME (Subject Matter Expert) Developing / Architecting Solutions on the ServiceNow Platform ServiceNow Process Areas (expertise) - ITSM / ITOM / HRSD / CSM / SPM, etc. + AI / Automation Capabilities in 1+ Areas ServiceNow Development - Scripting / Workflow Development / AI Agent Configuration / Skill Development / Workflow Orchestration ServiceNow AI / Agentic AI Implementing ServiceNow AI Capabilities (Now Assist / AI Agents / Predictive Intelligence / Virtual Agent / NLU / Agentic AI Workflows) Designing AI / Intelligent Automation Solutions via ServiceNow AI Platform ServiceNow AI Roadmaps / Best Practices / Emerging Platform Capabilities AI / GenAI Technologies Generative AI / LLM Expertise - GenAI / LLM / Prompt Engineering / RAG / AI Governance Evaluating AI Architectures - Build vs. Configuration Architecture Decisions / Model Selection / Enterprise AI Design Tradeoffs Responsible AI / AI Governance / Security / Compliance Integration / Solution Architecture ServiceNow AI Capability Integration - 3rd Party Applications / LLM Providers / Enterprise Data Platforms / APIs / Automation Tools Enterprise AI Solution Architecture - Architecting Scalable / Secure / Maintainable Solutions Across Multiple Technology Platforms Consulting / Leadership Technical Lead / Solution Architect on Enterprise ServiceNow Implementations Mentor Developers / Provide Architectural Guidance / Perform Technical Reviews / Ensure High-Quality Project Delivery Translating Business Requirements into Technical AI Solutions Executive Engagement Effectively Communicating AI Strategy / Business Value / ROI / Technical Recommendations to Executive / Technical Audiences Excellent Written / Verbal Communication Skills + Strong Stakeholder Management Abilities Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client is seeking an IT Service Analyst to join their growing IT team supporting a large, multi-office legal organization. This individual will serve as the first point of contact for attorneys and staff, providing exceptional technical support across desktop hardware, software, conferencing technologies, and enterprise applications. This is an excellent opportunity for someone looking to build a long-term career in IT within an enterprise environment. The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting a fast-paced, professional organization. Key Responsibilities Provide first-level technical support via phone, email, walk-up requests, and remote support. Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues. Image, configure, and deploy laptops for new hires. Set up and test workstations, monitors, docking stations, keyboards, and other equipment. Support Zoom Rooms and conference room audio/video technology. Assist remote employees with connectivity and application issues. Support legal-specific applications, including document management systems and other business applications. Accurately document all user interactions and technical issues within the organization's ticketing system. Escalate issues to Infrastructure, Security, or Applications teams when appropriate. Maintain accurate IT asset inventory, including laptops, monitors, and accessories. Ensure sufficient inventory is available for new hires and office needs. Participate in office technology projects, relocations, and hardware deployments as needed. Required Qualifications 2+ years of IT Help Desk, Desktop Support, or Service Desk experience. Experience supporting Microsoft Windows operating systems. Working knowledge of Microsoft 365. Experience with ticketing systems such as ServiceNow, Remedy, ManageEngine, or similar platforms. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Strong customer service mindset with the ability to support executive-level users. Ability to prioritize multiple tasks in a fast-paced environment. Highly organized with strong attention to detail. Preferred Qualifications Experience supporting enterprise environments with multiple office locations. Experience supporting professional services or legal organizations. Familiarity with Zoom Rooms or conference room AV technology. Knowledge of ITIL principles or ITIL Foundations certification. Experience with IT asset management and inventory control. What We're Looking For The ideal candidate is someone who: Takes initiative and proactively solves problems. Enjoys helping people and delivering outstanding customer service. Thrives in a fast-paced, high-expectation environment. Can remain calm and professional while supporting demanding users. Wants to continuously learn new technologies and grow their IT career. Is looking for a long-term career opportunity rather than simply another IT support position. Growth Opportunities This organization strongly promotes from within and encourages professional development. Employees have opportunities to advance into specialized IT disciplines such as: Cybersecurity Infrastructure Applications Systems Administration Team members are encouraged to pursue certifications and technical training to support their long-term career growth. Why Join? Competitive salary and benefits Collaborative enterprise IT team Exposure to a wide variety of technologies Opportunity to work on office expansion and technology projects Clear path for professional growth and advancement By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/24/2026
Full time
IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client is seeking an IT Service Analyst to join their growing IT team supporting a large, multi-office legal organization. This individual will serve as the first point of contact for attorneys and staff, providing exceptional technical support across desktop hardware, software, conferencing technologies, and enterprise applications. This is an excellent opportunity for someone looking to build a long-term career in IT within an enterprise environment. The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting a fast-paced, professional organization. Key Responsibilities Provide first-level technical support via phone, email, walk-up requests, and remote support. Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues. Image, configure, and deploy laptops for new hires. Set up and test workstations, monitors, docking stations, keyboards, and other equipment. Support Zoom Rooms and conference room audio/video technology. Assist remote employees with connectivity and application issues. Support legal-specific applications, including document management systems and other business applications. Accurately document all user interactions and technical issues within the organization's ticketing system. Escalate issues to Infrastructure, Security, or Applications teams when appropriate. Maintain accurate IT asset inventory, including laptops, monitors, and accessories. Ensure sufficient inventory is available for new hires and office needs. Participate in office technology projects, relocations, and hardware deployments as needed. Required Qualifications 2+ years of IT Help Desk, Desktop Support, or Service Desk experience. Experience supporting Microsoft Windows operating systems. Working knowledge of Microsoft 365. Experience with ticketing systems such as ServiceNow, Remedy, ManageEngine, or similar platforms. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Strong customer service mindset with the ability to support executive-level users. Ability to prioritize multiple tasks in a fast-paced environment. Highly organized with strong attention to detail. Preferred Qualifications Experience supporting enterprise environments with multiple office locations. Experience supporting professional services or legal organizations. Familiarity with Zoom Rooms or conference room AV technology. Knowledge of ITIL principles or ITIL Foundations certification. Experience with IT asset management and inventory control. What We're Looking For The ideal candidate is someone who: Takes initiative and proactively solves problems. Enjoys helping people and delivering outstanding customer service. Thrives in a fast-paced, high-expectation environment. Can remain calm and professional while supporting demanding users. Wants to continuously learn new technologies and grow their IT career. Is looking for a long-term career opportunity rather than simply another IT support position. Growth Opportunities This organization strongly promotes from within and encourages professional development. Employees have opportunities to advance into specialized IT disciplines such as: Cybersecurity Infrastructure Applications Systems Administration Team members are encouraged to pursue certifications and technical training to support their long-term career growth. Why Join? Competitive salary and benefits Collaborative enterprise IT team Exposure to a wide variety of technologies Opportunity to work on office expansion and technology projects Clear path for professional growth and advancement By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 09-30-2026 Job Description We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation. In this role, you will be at the forefront of designing, implementing, and optimizing AI-powered solutions integrated into the ServiceNow platform. Your primary focus will be on leveraging artificial intelligence, including custom MCP tooling, Agentic scoped applications, and third-party Large Language Models-to enhance workflows, automate complex processes, and deliver innovative business outcomes. You will architect and build custom AI solutions and ensure seamless user experiences through intelligent automation. As a thought leader in AI, you will collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and contribute to Visa's enterprise AI strategy. In addition to your AI responsibilities, you will develop and configure integrations between ServiceNow and other enterprise applications, manage the full lifecycle of these integrations (from API development and scripting to framework deployment), and ensure robust, secure, and scalable connections. Roles and responsibilities: Designing, developing, and optimizing AI-powered solutions (built within the ServiceNow platform and/or integrated through external custom solutions), including the creation of custom MCP tooling and Agentic solutions. Leveraging AI solutions to integrate and orchestrate third-party Large Language Models (LLMs) such as OpenAI, Google Gemini, etc, driving intelligent automation and enhanced user experiences. Collaborating with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and deliver innovative, AI-driven business outcomes. Troubleshooting and resolving issues with ServiceNow configurations and AI components, ensuring seamless operation and reliability. Identifying requirement gaps to ensure high-quality solutions and providing configuration options with clear pros and cons. Designing and implementing intuitive, user-friendly software that enables customer-led customization and flexibility. Collaborating with internal customers and business analysts to clarify requirements and architect effective, AI-driven solutions. Authoring comprehensive technical design and build documentation for all facets of the technical infrastructure. Conducting research and analysis of existing systems to provide accurate time estimates and recommendations to project managers. Actively participating in project meetings and daily scrums to communicate development status, progress, and technical insights. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least September 30, 2026. Qualifications Basic Qualifications 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Proven ability to deliver projects on time and within budget by writing high-quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long-term supportability across global teams. Experience designing robust, scalable, and moderately complex architectural solutions that integrate across a broader technical ecosystem, while effectively operating as a collaborative member of a globally distributed team across diverse time zones and cultures. Minimum of 2 years of relevant professional experience including hands-on work with AI-powered solutions, with a bachelor's degree; or at least 2 years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD). In-depth knowledge of APIs, web services, and standard relational database concepts. Proven experience with JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML. Strong Python skills and hands-on experience building RESTful or GraphQL APIs. Demonstrated experience building GenAI solutions, agents, or conversational applications, exhibiting the ability to differentiate reasoning approaches like ReAct and Chain-of-Thought (CoT). Demonstrate ability to design and architect Agentic Systems, applying various agent architectures (symbolic, BDI, LLM-based) to design intelligent agents tailored for specific tasks and environments. Implement Core Agent Capabilities. Develop agents that can perceive, reason, plan, act, and learn, utilizing Python and relevant AI libraries and frameworks. Analyze and Evaluate Agent Behavior. Critically assess agent performance, understand the complexities of multi-agent systems and human-agent interaction, and identify risks. Navigate Ethical Landscapes. Identify, analyze, and address the ethical challenges and safety considerations inherent in developing and deploying autonomous AI systems, applying principles of responsible AI. Apply Agentic AI to Solve Problems. Conceptualize and build functional AI agents for practical applications, demonstrating the ability to integrate diverse concepts into cohesive business solutions. Deep understanding of prompt engineering concepts, LLM fine-tuning, and retrieval-augmented generation (RAG). Familiarity with MCP servers or comparable model-serving/hosting platforms. Excellent problem-solving skills, strong communication, and a collaborative attitude. Strong analytical skills with the ability to extensively analyze and improve business processes and workflows. Demonstrated expertise in designing, implementing, and optimizing AI-driven functionalities integrated with ServiceNow, such as custom Agentic AI skills, GenAI integrations, and intelligent automation. Strong technical background in ServiceNow-specific development tools and frameworks (UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, Update Sets). Strong knowledge of the CMDB, data modeling, data strategies, and integrations. Knowledge of ServiceNow ITSM/ITOM product portfolio including Change Management, Discovery, and Service Mapping. Relevant certifications such as Certified ServiceNow Admin (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are highly desirable. Information for US Applicants For roles located in the US, the estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
09/24/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 09-30-2026 Job Description We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation. In this role, you will be at the forefront of designing, implementing, and optimizing AI-powered solutions integrated into the ServiceNow platform. Your primary focus will be on leveraging artificial intelligence, including custom MCP tooling, Agentic scoped applications, and third-party Large Language Models-to enhance workflows, automate complex processes, and deliver innovative business outcomes. You will architect and build custom AI solutions and ensure seamless user experiences through intelligent automation. As a thought leader in AI, you will collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and contribute to Visa's enterprise AI strategy. In addition to your AI responsibilities, you will develop and configure integrations between ServiceNow and other enterprise applications, manage the full lifecycle of these integrations (from API development and scripting to framework deployment), and ensure robust, secure, and scalable connections. Roles and responsibilities: Designing, developing, and optimizing AI-powered solutions (built within the ServiceNow platform and/or integrated through external custom solutions), including the creation of custom MCP tooling and Agentic solutions. Leveraging AI solutions to integrate and orchestrate third-party Large Language Models (LLMs) such as OpenAI, Google Gemini, etc, driving intelligent automation and enhanced user experiences. Collaborating with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and deliver innovative, AI-driven business outcomes. Troubleshooting and resolving issues with ServiceNow configurations and AI components, ensuring seamless operation and reliability. Identifying requirement gaps to ensure high-quality solutions and providing configuration options with clear pros and cons. Designing and implementing intuitive, user-friendly software that enables customer-led customization and flexibility. Collaborating with internal customers and business analysts to clarify requirements and architect effective, AI-driven solutions. Authoring comprehensive technical design and build documentation for all facets of the technical infrastructure. Conducting research and analysis of existing systems to provide accurate time estimates and recommendations to project managers. Actively participating in project meetings and daily scrums to communicate development status, progress, and technical insights. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least September 30, 2026. Qualifications Basic Qualifications 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Proven ability to deliver projects on time and within budget by writing high-quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long-term supportability across global teams. Experience designing robust, scalable, and moderately complex architectural solutions that integrate across a broader technical ecosystem, while effectively operating as a collaborative member of a globally distributed team across diverse time zones and cultures. Minimum of 2 years of relevant professional experience including hands-on work with AI-powered solutions, with a bachelor's degree; or at least 2 years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD). In-depth knowledge of APIs, web services, and standard relational database concepts. Proven experience with JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML. Strong Python skills and hands-on experience building RESTful or GraphQL APIs. Demonstrated experience building GenAI solutions, agents, or conversational applications, exhibiting the ability to differentiate reasoning approaches like ReAct and Chain-of-Thought (CoT). Demonstrate ability to design and architect Agentic Systems, applying various agent architectures (symbolic, BDI, LLM-based) to design intelligent agents tailored for specific tasks and environments. Implement Core Agent Capabilities. Develop agents that can perceive, reason, plan, act, and learn, utilizing Python and relevant AI libraries and frameworks. Analyze and Evaluate Agent Behavior. Critically assess agent performance, understand the complexities of multi-agent systems and human-agent interaction, and identify risks. Navigate Ethical Landscapes. Identify, analyze, and address the ethical challenges and safety considerations inherent in developing and deploying autonomous AI systems, applying principles of responsible AI. Apply Agentic AI to Solve Problems. Conceptualize and build functional AI agents for practical applications, demonstrating the ability to integrate diverse concepts into cohesive business solutions. Deep understanding of prompt engineering concepts, LLM fine-tuning, and retrieval-augmented generation (RAG). Familiarity with MCP servers or comparable model-serving/hosting platforms. Excellent problem-solving skills, strong communication, and a collaborative attitude. Strong analytical skills with the ability to extensively analyze and improve business processes and workflows. Demonstrated expertise in designing, implementing, and optimizing AI-driven functionalities integrated with ServiceNow, such as custom Agentic AI skills, GenAI integrations, and intelligent automation. Strong technical background in ServiceNow-specific development tools and frameworks (UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, Update Sets). Strong knowledge of the CMDB, data modeling, data strategies, and integrations. Knowledge of ServiceNow ITSM/ITOM product portfolio including Change Management, Discovery, and Service Mapping. Relevant certifications such as Certified ServiceNow Admin (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are highly desirable. Information for US Applicants For roles located in the US, the estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
University Health is seeking an experienced Systems Administrator with deep UKG Workforce Management expertise to support and enhance mission-critical financial, clinical, and administrative systems within a large, complex healthcare environment. This role is ideal for a senior-level professional who enjoys system ownership, problem-solving, and partnering with business and clinical leaders to keep enterprise systems running at peak performance. Why This Role Matters In this role, you will serve as a technical authority and trusted advisor, providing hands-on system administration, analysis, and guidance for enterprise applications that directly support patient care and hospital operations. Your work will have a visible, organization-wide impact. Key Responsibilities •Serve as a technical resource for UKG Workforce Management and ERP-based systems •Provide system administration, analysis, configuration, and ongoing support for production and non-production environments •Lead and support system upgrades, patches, fixes, and enhancements •Perform systems analysis, testing, and post-implementation reviews •Troubleshoot complex system and integration issues across platforms •Support databases, interfaces, data extraction, reporting, and backups •Collaborate with IS leadership, vendors, and internal customers on projects and issue resolution •Participate in change control, standards development, and system documentation •Provide on-call support for assigned enterprise systems Required Experience & Skills •Strong hands-on experience with UKG Workforce Management (required) to include supporting basic & advanced scheduling, timekeeping, and time clocks •3+ years of systems administration, programming, or system analysis experience •Experience supporting ERP or large enterprise application environments •Proficiency in at least one programming or scripting language (API, SQL, Visual Basic, ASP/Web, C++, Dell Boomi, or similar) •Working knowledge of relational databases (SQL Server, Oracle) •Experience supporting application related hardware such as time clocks, tablets, or similar •Experience supporting Windows and/or UNIX operating systems •Strong analytical, troubleshooting, and documentation skills •Ability to work independently while collaborating across technical and non-technical teams Preferred Experience •Healthcare systems or regulated environments •Experience supporting enterprise platforms such as PeopleSoft, Premier, OnBase, ServiceNow, or similar •Report writing and data extraction tools (SQL, Business Objects) Why University Health University Health offers more than just a job - we offer long-term stability, meaningful work, and strong total rewards, including: •Comprehensive medical, dental, and vision coverage •Defined benefit pension plan •Generous paid time off and paid holidays •Tuition assistance and professional development •Stable, mission-driven public healthcare environment •Opportunities to work on complex, enterprise-scale systems that matter If you are a seasoned UKG systems professional looking for a role where your expertise is valued, your work has purpose, and your career has longevity, we encourage you to apply.
09/21/2026
Full time
University Health is seeking an experienced Systems Administrator with deep UKG Workforce Management expertise to support and enhance mission-critical financial, clinical, and administrative systems within a large, complex healthcare environment. This role is ideal for a senior-level professional who enjoys system ownership, problem-solving, and partnering with business and clinical leaders to keep enterprise systems running at peak performance. Why This Role Matters In this role, you will serve as a technical authority and trusted advisor, providing hands-on system administration, analysis, and guidance for enterprise applications that directly support patient care and hospital operations. Your work will have a visible, organization-wide impact. Key Responsibilities •Serve as a technical resource for UKG Workforce Management and ERP-based systems •Provide system administration, analysis, configuration, and ongoing support for production and non-production environments •Lead and support system upgrades, patches, fixes, and enhancements •Perform systems analysis, testing, and post-implementation reviews •Troubleshoot complex system and integration issues across platforms •Support databases, interfaces, data extraction, reporting, and backups •Collaborate with IS leadership, vendors, and internal customers on projects and issue resolution •Participate in change control, standards development, and system documentation •Provide on-call support for assigned enterprise systems Required Experience & Skills •Strong hands-on experience with UKG Workforce Management (required) to include supporting basic & advanced scheduling, timekeeping, and time clocks •3+ years of systems administration, programming, or system analysis experience •Experience supporting ERP or large enterprise application environments •Proficiency in at least one programming or scripting language (API, SQL, Visual Basic, ASP/Web, C++, Dell Boomi, or similar) •Working knowledge of relational databases (SQL Server, Oracle) •Experience supporting application related hardware such as time clocks, tablets, or similar •Experience supporting Windows and/or UNIX operating systems •Strong analytical, troubleshooting, and documentation skills •Ability to work independently while collaborating across technical and non-technical teams Preferred Experience •Healthcare systems or regulated environments •Experience supporting enterprise platforms such as PeopleSoft, Premier, OnBase, ServiceNow, or similar •Report writing and data extraction tools (SQL, Business Objects) Why University Health University Health offers more than just a job - we offer long-term stability, meaningful work, and strong total rewards, including: •Comprehensive medical, dental, and vision coverage •Defined benefit pension plan •Generous paid time off and paid holidays •Tuition assistance and professional development •Stable, mission-driven public healthcare environment •Opportunities to work on complex, enterprise-scale systems that matter If you are a seasoned UKG systems professional looking for a role where your expertise is valued, your work has purpose, and your career has longevity, we encourage you to apply.