110 jobs found

Description: Cobalt Benefits Group is seeking an Information Security Analyst to help safeguard information assets and technology services across cloud and on-premises environments. The analyst will monitor security controls, investigate alerts, coordinate remediation, and improve the organization's ability to prevent, detect, and respond to cybersecurity risk. The successful candidate will bring practical experience across multiple security domains rather than expertise in a single vendor platform. The role works closely with IT Operations, infrastructure, and application teams in a regulated environment. Security Operations & Incident Response Monitor managed detection and response, endpoint, identity, email, network, cloud, and security analytics platforms for suspicious activity. Triage and investigate alerts; document findings; coordinate containment, remediation, recovery, and post-incident follow-up. Analyze event, identity, endpoint, cloud, application, and network logs to distinguish security incidents from expected activity and false positives. Maintain incident response plans, investigation procedures, escalation paths and case documentation. Cloud, Identity & Secure Access Assess and improve security across public cloud subscriptions, storage, workloads, applications, and hybrid connectivity. Administer identity and access controls including multifactor authentication, conditional access, role-based access, privileged access, service identities, access reviews, and joiner-mover-leaver processes. Support Zero Trust and secure access services for private applications. Partner with administrators and engineers to design secure access for cloud data platforms, application hosting, and future AI-enabled services. Data Protection, Human Risk & Insider Risk Operate data security posture management capabilities to discover sensitive data, excessive access, shadow data, orphaned files, and insecure sharing. Administer data loss prevention controls across email, endpoints, collaboration platforms, cloud services, applications, and file repositories. Support data discovery, classification, information protection, retention, encryption, and remediation workflows for regulated and confidential information. Administer security awareness training, phishing simulations, targeted education, completion tracking, and human-risk reporting. Endpoint, Network & Application Security Support endpoint detection and response, device security, mobile device management, application control, browser protection, and workstation security baselines. Coordinate vulnerability and exposure management across endpoints, servers, network devices, databases, applications, and cloud workloads and prioritize remediation through patching. Assess application and infrastructure changes for secure configuration, logging, access, data protection, and resilience requirements. Monitor security systems, including firewalls, intrusion detection systems, to detect and respond to security incidents in a timely manner. Collaborate on operating system, application, firmware, and security patching; validate remediation and document accepted exceptions. Resilience, Governance & Continuous Improvement Support backup, recovery, immutable storage, business continuity, and disaster recovery security requirements. Maintain policies, standards, procedures, diagrams, and inventories. Contribute to automation and repeatable analysis using scripting, query languages, and workflow integrations. Evaluate emerging security requirements for cloud, software-as-a-service, and AI Agents. Partner with business and technology stakeholders to establish AI governance, security controls, and risk management practices that enable the responsible use of generative AI, AI agents, automation, and machine-to-machine services. Contribute to the organization's AI Risk Management Framework (AI RMF) program by supporting AI inventory management, risk assessments, control validations, policy development, monitoring activities, and ongoing governance reviews. Requirements: Job Requirements Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field, or equivalent relevant experience. Three to five years of experience in security operations, cloud security, infrastructure security, or a comparable role. Hands-on experience investigating alerts and working across endpoint, identity, email, network, cloud, and data security controls. Experience with vulnerability assessment, remediation tracking, patch management, incident response, and security control validation. Understanding of data discovery, classification, data loss prevention, sensitive-information handling, and insider-risk concepts. Ability to explain technical findings, business impact, and recommended actions to both technical and non-technical audiences. Strong judgment, discretion, documentation, analytical thinking, and the ability to manage multiple priorities. Preferred Qualifications Experience in a regulated environment and familiarity with security or compliance frameworks such as NIST, MITRE ATT&CK, SOC 2, or HITRUST. Experience securing hybrid environments with cloud infrastructure, productivity platforms, on-premises systems, virtualized infrastructure, and software-as-a-service applications. Working knowledge of cloud security, identity governance, and hybrid infrastructure. Familiarity with security information and event management, extended detection and response, cloud security posture management, web application protection, and security orchestration. Experience with scripting or security analytics using PowerShell, query languages, or comparable automation methods. Relevant industry or cloud security certifications Equal Opportunity Employer, including disability/protected veterans Compensation details: 00 Yearly Salary PIef2d3b3d6-

Adventist Health seeks an Epic Certified EHR Systems Analyst III to lead advanced Epic configuration, optimization, and support across our faith-based, integrated health system. In this senior role, you'll partner with clinicians and operational leaders to design workflows, implement enhancements, and resolve complex issues that improve patient care and efficiency. You'll guide upgrades, testing, and integration efforts while mentoring junior analysts. Join a mission-driven team dedicated to whole-person care, professional growth, and impacting communities across the West Coast and Hawaii. Responsibilities Configure, optimize, and support Epic EHR modules to meet clinical and operational needs Lead complex build, testing, and implementation initiatives across Epic applications Troubleshoot and resolve Level III incidents, defects, and integration issues Collaborate with clinicians, IT, and operational leaders to gather and refine requirements Develop and maintain system documentation, workflows, and change control records Create and execute test plans, validation scripts, and upgrade readiness activities Provide advanced user support, training, and optimization recommendations Ensure data integrity, security, and compliance with regulatory standards Participate in on-call rotation and provide after-hours support as needed Mentor junior analysts and contribute to best practices and governance Required Skills Epic EHR configuration and build Epic certification in one or more clinical or revenue cycle modules HL7 and healthcare interoperability standards EHR workflow analysis and process optimization SQL and reporting tools (e.g., Clarity, Caboodle, Cogito) System testing, validation, and change management Clinical and operational requirements gathering Healthcare data security and regulatory compliance (HIPAA) Incident troubleshooting and root cause analysis Training and mentoring of analysts and super users

Adventist Health seeks an Epic Certified EHR Systems Analyst III to lead advanced Epic configuration, optimization, and support across our faith-based, integrated health system. In this senior role, you'll partner with clinicians and operational leaders to design workflows, implement enhancements, and resolve complex issues that improve patient care and efficiency. You'll guide upgrades, testing, and integration efforts while mentoring junior analysts. Join a mission-driven team dedicated to whole-person care, professional growth, and impacting communities across the West Coast and Hawaii. Responsibilities Configure, optimize, and support Epic EHR modules to meet clinical and operational needs Lead complex build, testing, and implementation initiatives across Epic applications Troubleshoot and resolve Level III incidents, defects, and integration issues Collaborate with clinicians, IT, and operational leaders to gather and refine requirements Develop and maintain system documentation, workflows, and change control records Create and execute test plans, validation scripts, and upgrade readiness activities Provide advanced user support, training, and optimization recommendations Ensure data integrity, security, and compliance with regulatory standards Participate in on-call rotation and provide after-hours support as needed Mentor junior analysts and contribute to best practices and governance Required Skills Epic EHR configuration and build Epic certification in one or more clinical or revenue cycle modules HL7 and healthcare interoperability standards EHR workflow analysis and process optimization SQL and reporting tools (e.g., Clarity, Caboodle, Cogito) System testing, validation, and change management Clinical and operational requirements gathering Healthcare data security and regulatory compliance (HIPAA) Incident troubleshooting and root cause analysis Training and mentoring of analysts and super users

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Corporate IT organization is made up of several teams that all work towards the same goal: To build, operate, and maintain the IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visa's business. With our mission in mind, we work to ensure the world is connected through the most advanced and innovative digital payment network that enables individuals, businesses, and economies to thrive. We prioritize delightful user experiences. We do not take orders, rather, we build deep partnerships with our business partners and champion proactive new ways technology can advance our business into the future. The Security, Risk and Compliance Analyst role resides on the Corporate IT (CIT) Business Operations team and directly supports Visa's Chief Information Officer (CIO) and the CIT leadership team. The team is responsible for governance and adherence to Visa corporate cyber security requirements and running point on all internal/external audit and compliance requests, with oversight for all CIT-owned applications. The position requires a program management professional with the ability to seamlessly flex between the strategic and the tactical. This role requires attention to detail and analytical rigor, as well as the ability to synthesize and streamline information for executive reporting. You'll interact with a wide range of stakeholders both within CIT and with cross-functional teams, including Cyber Security, Risk, Compliance, Audit, as well as senior leadership. Essential Functions: Assist with critical security administration functions to protect Visa from vulnerabilities, including data analysis and research across systems, tracking and reporting activities. Partner closely with technology delivery partners and cyber security, in collaboration with CIT senior leadership, to support the overall Visa and CIT organizational goals and needs. Build processes that meet CITs business objectives and ensure compliance and completeness. As a change agent, discover opportunities for process improvements, pilot and then drive on a larger scale. Assist with executive reporting and operational technology metrics focusing on continuous improvement to maximize decision making and executive visibility. Program management and delivery of special CIO projects, as identified, to support security administration functions and processes. Guide CIT through compliance reviews and audit examinations, acting as a quarter-back to retrieve and package information from relevant experts, to ensure timely responses to internal partners and external regulators. Support rapid onboarding activities of solutions identified as critical for CIT. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience. Masters graduates must have 2+ years of relevant work experience to qualify. Excellent verbal, written, and presentation skills with strong attention to detail Demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels Highly proficient in Microsoft Office suite, including Excel and PowerPoint Strong organization skills, ability to multi-task, show initiative and work aggressively to meet deadlines Preferred Qualifications: Experience managing technically complex, cross-organizational, multi-stakeholder initiatives Highly proficient in Microsoft Office suite, including Excel and PowerPoint Summarizing and communicating key financial information and business strategy at an executive level Good judgment, strong common sense, and excellent attention to detail Ability to work independently with strong time management and ability to execute on multiple concurrent deliverables Proactive and solution-oriented, solid analytical and problem-solving skills, ability to think strategically Certifications in cyber security or related, meaningful experience in cyber security or vulnerability management, meaningful experience in compliance, risk, or audit roles Demonstrated flexibility and adaptability to changes in priorities, work demands, roles and responsibilities Demonstrated understanding of corporate protocol, maintaining a high level of discretion and confidentiality Experience with managing information and access within SharePoint, Tableau, other databases Strong process orientation and demonstrated knowledge of project management techniques, methodologies, and best practices Information for US Applicants For roles located in the US, the estimated salary range for this position is $104,600.00 to $ 162,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Description: Altair Data Resources is seeking a Data Analyst with professional experience in data processing, analysis, and automation who is looking for an opportunity to work in an entrepreneurial, high-growth, collaborative environment. As part of our Data Analyst group, you will help clients prepare, understand, and gain value from their data. This role emphasizes Python, SQL, and extract, transform, and load (ETL) workflows to process, validate, analyze, and deliver data. You will also leverage AI-assisted tools to improve productivity, support problem-solving, and automate routine tasks. Supporting technologies may include Alteryx, Tableau, Power BI, and other data processing and visualization tools. Data Analyst Job Duties Data Analyst responsibilities include conducting analysis and producing accurate datasets based on customer or management requirements. You will develop and maintain data processing workflows, use Python and SQL to automate recurring tasks, and support analysis and reporting capabilities. You will also troubleshoot data issues, monitor data quality and process performance, and identify opportunities for improvement. Data Analyst Responsibilities Develop and maintain Python scripts and SQL queries to extract, transform, analyze, and deliver data. Build, maintain, and troubleshoot ETL workflows that combine data from multiple sources, apply business rules, and prepare datasets for analysis or client delivery. Acquire data from primary and secondary sources and maintain databases and data processing systems. Interpret data, analyze results using statistical techniques, and identify trends or patterns in complex datasets. Clean, validate, and reconcile data to identify errors, resolve inconsistencies, and ensure accuracy and completeness. Use company-approved AI tools to assist with coding, troubleshooting, documentation, and process improvement while validating outputs and following data security and confidentiality requirements. Document workflows, business rules, and quality control procedures to support reliable and repeatable processing. Work with management and internal teams to understand requirements, prioritize business needs, and deliver accurate results within established timelines. Identify opportunities to automate manual processes, improve data quality, and increase processing efficiency. Requirements: Data Analyst Job Requirements At least two years of professional experience in data analysis, data processing, ETL development, or a related role. Practical experience using Python for data cleaning, transformation, and automation. Familiarity with data processing libraries such as pandas is preferred. Strong working knowledge of SQL, including joins, filters, aggregations, and queries involving multiple tables. Experience developing or maintaining ETL workflows and working with relational databases, structured data files, and data quality controls. Ability to troubleshoot processing failures, investigate data discrepancies, and implement reliable solutions. Familiarity with Excel and reporting or visualization tools such as Tableau or Power BI. Alteryx experience is a plus but is not required. Interest in leveraging AI-assisted tools to support coding, data analysis, and process improvement, with the ability to evaluate outputs for accuracy and use these tools responsibly. Strong analytical and organizational skills, basic knowledge of statistics, and attention to detail when working with large datasets. Ability to manage assigned work independently, document processes, explain findings, and collaborate with technical and business teams. Bachelor's degree in Mathematics, Computer Science, Data Science, Information Management, Statistics, or a related field, or equivalent relevant professional experience. Compensation details: 0 Yearly Salary PIed657772d68e-6202

Description: Altair Data Resources is seeking a Data Analyst with professional experience in data processing, analysis, and automation who is looking for an opportunity to work in an entrepreneurial, high-growth, collaborative environment. As part of our Data Analyst group, you will help clients prepare, understand, and gain value from their data. This role emphasizes Python, SQL, and extract, transform, and load (ETL) workflows to process, validate, analyze, and deliver data. You will also leverage AI-assisted tools to improve productivity, support problem-solving, and automate routine tasks. Supporting technologies may include Alteryx, Tableau, Power BI, and other data processing and visualization tools. Data Analyst Job Duties Data Analyst responsibilities include conducting analysis and producing accurate datasets based on customer or management requirements. You will develop and maintain data processing workflows, use Python and SQL to automate recurring tasks, and support analysis and reporting capabilities. You will also troubleshoot data issues, monitor data quality and process performance, and identify opportunities for improvement. Data Analyst Responsibilities Develop and maintain Python scripts and SQL queries to extract, transform, analyze, and deliver data. Build, maintain, and troubleshoot ETL workflows that combine data from multiple sources, apply business rules, and prepare datasets for analysis or client delivery. Acquire data from primary and secondary sources and maintain databases and data processing systems. Interpret data, analyze results using statistical techniques, and identify trends or patterns in complex datasets. Clean, validate, and reconcile data to identify errors, resolve inconsistencies, and ensure accuracy and completeness. Use company-approved AI tools to assist with coding, troubleshooting, documentation, and process improvement while validating outputs and following data security and confidentiality requirements. Document workflows, business rules, and quality control procedures to support reliable and repeatable processing. Work with management and internal teams to understand requirements, prioritize business needs, and deliver accurate results within established timelines. Identify opportunities to automate manual processes, improve data quality, and increase processing efficiency. Requirements: Data Analyst Job Requirements At least two years of professional experience in data analysis, data processing, ETL development, or a related role. Practical experience using Python for data cleaning, transformation, and automation. Familiarity with data processing libraries such as pandas is preferred. Strong working knowledge of SQL, including joins, filters, aggregations, and queries involving multiple tables. Experience developing or maintaining ETL workflows and working with relational databases, structured data files, and data quality controls. Ability to troubleshoot processing failures, investigate data discrepancies, and implement reliable solutions. Familiarity with Excel and reporting or visualization tools such as Tableau or Power BI. Alteryx experience is a plus but is not required. Interest in leveraging AI-assisted tools to support coding, data analysis, and process improvement, with the ability to evaluate outputs for accuracy and use these tools responsibly. Strong analytical and organizational skills, basic knowledge of statistics, and attention to detail when working with large datasets. Ability to manage assigned work independently, document processes, explain findings, and collaborate with technical and business teams. Bachelor's degree in Mathematics, Computer Science, Data Science, Information Management, Statistics, or a related field, or equivalent relevant professional experience. Compensation details: 0 Yearly Salary PIed657772d68e-6202

Description: Altair Data Resources is seeking a Data Analyst with professional experience in data processing, analysis, and automation who is looking for an opportunity to work in an entrepreneurial, high-growth, collaborative environment. As part of our Data Analyst group, you will help clients prepare, understand, and gain value from their data. This role emphasizes Python, SQL, and extract, transform, and load (ETL) workflows to process, validate, analyze, and deliver data. You will also leverage AI-assisted tools to improve productivity, support problem-solving, and automate routine tasks. Supporting technologies may include Alteryx, Tableau, Power BI, and other data processing and visualization tools. Data Analyst Job Duties Data Analyst responsibilities include conducting analysis and producing accurate datasets based on customer or management requirements. You will develop and maintain data processing workflows, use Python and SQL to automate recurring tasks, and support analysis and reporting capabilities. You will also troubleshoot data issues, monitor data quality and process performance, and identify opportunities for improvement. Data Analyst Responsibilities Develop and maintain Python scripts and SQL queries to extract, transform, analyze, and deliver data. Build, maintain, and troubleshoot ETL workflows that combine data from multiple sources, apply business rules, and prepare datasets for analysis or client delivery. Acquire data from primary and secondary sources and maintain databases and data processing systems. Interpret data, analyze results using statistical techniques, and identify trends or patterns in complex datasets. Clean, validate, and reconcile data to identify errors, resolve inconsistencies, and ensure accuracy and completeness. Use company-approved AI tools to assist with coding, troubleshooting, documentation, and process improvement while validating outputs and following data security and confidentiality requirements. Document workflows, business rules, and quality control procedures to support reliable and repeatable processing. Work with management and internal teams to understand requirements, prioritize business needs, and deliver accurate results within established timelines. Identify opportunities to automate manual processes, improve data quality, and increase processing efficiency. Requirements: Data Analyst Job Requirements At least two years of professional experience in data analysis, data processing, ETL development, or a related role. Practical experience using Python for data cleaning, transformation, and automation. Familiarity with data processing libraries such as pandas is preferred. Strong working knowledge of SQL, including joins, filters, aggregations, and queries involving multiple tables. Experience developing or maintaining ETL workflows and working with relational databases, structured data files, and data quality controls. Ability to troubleshoot processing failures, investigate data discrepancies, and implement reliable solutions. Familiarity with Excel and reporting or visualization tools such as Tableau or Power BI. Alteryx experience is a plus but is not required. Interest in leveraging AI-assisted tools to support coding, data analysis, and process improvement, with the ability to evaluate outputs for accuracy and use these tools responsibly. Strong analytical and organizational skills, basic knowledge of statistics, and attention to detail when working with large datasets. Ability to manage assigned work independently, document processes, explain findings, and collaborate with technical and business teams. Bachelor's degree in Mathematics, Computer Science, Data Science, Information Management, Statistics, or a related field, or equivalent relevant professional experience. Compensation details: 0 Yearly Salary PIfe3bf9905c6a-6202

Innovairre is hiring IT professionals for weekend shifts to support data-driven fundraising solutions for nonprofit clients. In this role, you'll monitor and maintain production systems, support campaign deployments, troubleshoot application and data issues, and ensure uptime for digital and database environments. You'll collaborate with analysts, developers, and client teams to implement technical changes, validate data flows, and document incidents. This position is ideal for detail-oriented, mission-driven technologists who enjoy problem-solving, working with marketing and data tools, and supporting critical weekend operations in a fast-paced environment. Responsibilities Monitor and maintain weekend production systems and applications Support deployment of fundraising and marketing campaigns Troubleshoot and resolve application, data, and integration issues Ensure system uptime, performance, and data integrity Collaborate with analysts, developers, and client teams on changes Document incidents, resolutions, and operational procedures Validate data imports, exports, and automated workflows Escalate complex technical issues to senior IT staff Participate in continuous improvement of tools and processes Adhere to security, compliance, and quality standards Required Skills Application support System monitoring SQL and databases Incident management Change management Marketing automation platforms CRM systems Data integration tools Technical documentation ITIL-based support processes

Innovairre is hiring IT professionals for weekend shifts to support data-driven fundraising solutions for nonprofit clients. In this role, you'll monitor and maintain production systems, support campaign deployments, troubleshoot application and data issues, and ensure uptime for digital and database environments. You'll collaborate with analysts, developers, and client teams to implement technical changes, validate data flows, and document incidents. This position is ideal for detail-oriented, mission-driven technologists who enjoy problem-solving, working with marketing and data tools, and supporting critical weekend operations in a fast-paced environment. Responsibilities Monitor and maintain weekend production systems and applications Support deployment of fundraising and marketing campaigns Troubleshoot and resolve application, data, and integration issues Ensure system uptime, performance, and data integrity Collaborate with analysts, developers, and client teams on changes Document incidents, resolutions, and operational procedures Validate data imports, exports, and automated workflows Escalate complex technical issues to senior IT staff Participate in continuous improvement of tools and processes Adhere to security, compliance, and quality standards Required Skills Application support System monitoring SQL and databases Incident management Change management Marketing automation platforms CRM systems Data integration tools Technical documentation ITIL-based support processes

Innovairre is hiring IT professionals for weekend shifts to support data-driven fundraising solutions for nonprofit clients. In this role, you'll monitor and maintain production systems, support campaign deployments, troubleshoot application and data issues, and ensure uptime for digital and database environments. You'll collaborate with analysts, developers, and client teams to implement technical changes, validate data flows, and document incidents. This position is ideal for detail-oriented, mission-driven technologists who enjoy problem-solving, working with marketing and data tools, and supporting critical weekend operations in a fast-paced environment. Responsibilities Monitor and maintain weekend production systems and applications Support deployment of fundraising and marketing campaigns Troubleshoot and resolve application, data, and integration issues Ensure system uptime, performance, and data integrity Collaborate with analysts, developers, and client teams on changes Document incidents, resolutions, and operational procedures Validate data imports, exports, and automated workflows Escalate complex technical issues to senior IT staff Participate in continuous improvement of tools and processes Adhere to security, compliance, and quality standards Required Skills Application support System monitoring SQL and databases Incident management Change management Marketing automation platforms CRM systems Data integration tools Technical documentation ITIL-based support processes

Atlantica, a division of XYZ Corp, seeks a Remote OPS Center Manager to lead its 24/7 operations center supporting cloud-based software platforms. You will oversee real-time monitoring, incident response, and service reliability, coordinating with engineering, cloud, and security teams to maintain high availability. Responsibilities include managing a remote analyst team, refining SOPs and runbooks, driving root-cause analysis, and reporting on SLAs and KPIs. XYZ Corp offers a collaborative, growth-focused culture where you can innovate, mentor others, and shape best-in-class IT operations practices. Responsibilities Lead and oversee 24/7 remote operations center for Atlantica platforms Monitor system performance, uptime, and incident queues using monitoring tools Coordinate incident response, triage, escalation, and communication to stakeholders Develop and refine runbooks, SOPs, and incident workflows Analyze incident trends and drive root-cause remediation with engineering teams Ensure SLAs, KPIs, and compliance standards are met and reported Manage and mentor OPS center analysts, schedule shifts, and support training Collaborate with software, cloud, and security teams on reliability improvements Implement best practices for change management and operational readiness Provide regular status, metrics, and improvement recommendations to leadership Required Skills IT operations center management Incident management and escalation Monitoring tools (e.g., Datadog, New Relic, Grafana, Splunk) Cloud platforms (AWS, Azure, or GCP) ITIL/ITSM processes SLA and KPI management Runbook and SOP development Data analysis and reporting Team leadership and mentoring Change management