IT Support Technician Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands-on, solving problems in real time, and making a direct impact on the day-to-day experience of employees across the organization. You'll be a key partner to the business-ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you'll play an important role in improving processes, strengthening systems, and helping create a more efficient and user-friendly environment overall. What You'll Do User Support & Experience Serve as a go-to resource for employees, delivering responsive and high-quality technical support across devices and systems Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications Own support requests end-to-end, ensuring timely resolution and a strong user experience Follow up with users to confirm issues are fully resolved and identify opportunities to improve Technology Operations Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding Oversee device lifecycle processes-from setup and deployment to maintenance and retirement Maintain accurate inventory of hardware, software, and licenses Ensure conference rooms and collaboration tools are consistently functional and ready for use Continuous Improvement & Team Collaboration Partner with internal technology teams to resolve escalations and support broader initiatives Identify recurring issues and recommend practical improvements to systems, workflows, and documentation Contribute to building scalable processes that enhance efficiency and reduce support volume over time Create and maintain clear documentation for both internal use and end-user guidance What You Bring Required 2+ years of experience in an IT support, help desk, or similar technical role Strong troubleshooting skills across hardware, software, and basic networking Experience supporting Windows, macOS, iOS, and Android environments Familiarity with the Microsoft 365 ecosystem A proactive, solutions-oriented approach with a strong sense of ownership Preferred Experience working with ticketing systems such as Zendesk, Jira or ServiceNow Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.) Familiarity with RMM tools and remote support platforms Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.) Relevant certifications (CompTIA A+, Network+, or similar) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/25/2026
Full time
IT Support Technician Vaco has partnered with a client in the Phoenix area to add a skilled IT Support Technician to their growing technology team. This role is ideal for someone who enjoys being hands-on, solving problems in real time, and making a direct impact on the day-to-day experience of employees across the organization. You'll be a key partner to the business-ensuring people have reliable, secure, and seamless access to the technology they need to do their best work. Beyond resolving issues, you'll play an important role in improving processes, strengthening systems, and helping create a more efficient and user-friendly environment overall. What You'll Do User Support & Experience Serve as a go-to resource for employees, delivering responsive and high-quality technical support across devices and systems Troubleshoot a wide range of issues across laptops, desktops, mobile devices, peripherals, and business applications Own support requests end-to-end, ensuring timely resolution and a strong user experience Follow up with users to confirm issues are fully resolved and identify opportunities to improve Technology Operations Manage the full lifecycle of user accounts, including onboarding, access provisioning, and offboarding Oversee device lifecycle processes-from setup and deployment to maintenance and retirement Maintain accurate inventory of hardware, software, and licenses Ensure conference rooms and collaboration tools are consistently functional and ready for use Continuous Improvement & Team Collaboration Partner with internal technology teams to resolve escalations and support broader initiatives Identify recurring issues and recommend practical improvements to systems, workflows, and documentation Contribute to building scalable processes that enhance efficiency and reduce support volume over time Create and maintain clear documentation for both internal use and end-user guidance What You Bring Required 2+ years of experience in an IT support, help desk, or similar technical role Strong troubleshooting skills across hardware, software, and basic networking Experience supporting Windows, macOS, iOS, and Android environments Familiarity with the Microsoft 365 ecosystem A proactive, solutions-oriented approach with a strong sense of ownership Preferred Experience working with ticketing systems such as Zendesk, Jira or ServiceNow Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.) Familiarity with RMM tools and remote support platforms Understanding of identity and access management tools (Active Directory, Entra ID, Okta, etc.) Relevant certifications (CompTIA A+, Network+, or similar) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Role Overview This role supports banking related campaigns and provides technical support to multiple groups based in various locations. The technical system administrator is a key part of the team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high volume call center operations. The Sr. Alvaria/Noble Dialer Technical System Administrator position is responsible for managing and maintaining enterprise-scale dialers, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day-to-day operations, and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success. Key Responsibilities Work closely with Alvaria vendor resources to perform system upgrades and enhancements. Make recommendations to improve call statistics and operational performance. Partner with teams to resolve production issues. Utilize advanced SQL to support forecasting, modeling, and performance optimization. Identify and communicate opportunities to improve service levels; recommend and drive solutions. Support business continuity events and provide after-hours and weekend support for releases and production changes. System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution. Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls. Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime. Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies. Additional duties as assigned. Required Qualifications/Skills Bachelor's degree in Computer Science, Information Technology, or related field. 8+ years of experience with call center outbound dialer technologies. Analytical & Problem Solving: Ability to interpret data, make data driven decisions, and troubleshoot complex systems. Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals. Strong troubleshooting background in contact center technologies, including Verint and Alvaria. Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required. Strong analytical and problem-solving skills, particularly in outbound dialer environments. Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect). 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting. 2+ years PostgreSQL and transact psql experience. Experience with ServiceNow, Archer, and Postgres databases. Experience with CyberArk preferred. Strong communication skills with the ability to lead discussions and host meetings. Ability to support production changes after hours, including nights/weekends, and participate in business continuity events. Working knowledge of Windo.s Server and Microsoft Internet Information Services. Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks. Location: Pittsburgh, PA About Techstra Solutions Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: Equal Employment Opportunity Statement Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.
09/25/2026
Contractor
Role Overview This role supports banking related campaigns and provides technical support to multiple groups based in various locations. The technical system administrator is a key part of the team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high volume call center operations. The Sr. Alvaria/Noble Dialer Technical System Administrator position is responsible for managing and maintaining enterprise-scale dialers, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day-to-day operations, and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success. Key Responsibilities Work closely with Alvaria vendor resources to perform system upgrades and enhancements. Make recommendations to improve call statistics and operational performance. Partner with teams to resolve production issues. Utilize advanced SQL to support forecasting, modeling, and performance optimization. Identify and communicate opportunities to improve service levels; recommend and drive solutions. Support business continuity events and provide after-hours and weekend support for releases and production changes. System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution. Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls. Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime. Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies. Additional duties as assigned. Required Qualifications/Skills Bachelor's degree in Computer Science, Information Technology, or related field. 8+ years of experience with call center outbound dialer technologies. Analytical & Problem Solving: Ability to interpret data, make data driven decisions, and troubleshoot complex systems. Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals. Strong troubleshooting background in contact center technologies, including Verint and Alvaria. Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required. Strong analytical and problem-solving skills, particularly in outbound dialer environments. Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect). 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting. 2+ years PostgreSQL and transact psql experience. Experience with ServiceNow, Archer, and Postgres databases. Experience with CyberArk preferred. Strong communication skills with the ability to lead discussions and host meetings. Ability to support production changes after hours, including nights/weekends, and participate in business continuity events. Working knowledge of Windo.s Server and Microsoft Internet Information Services. Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks. Location: Pittsburgh, PA About Techstra Solutions Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: Equal Employment Opportunity Statement Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.
About Barilla At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we've blossomed into a global leader in the food industry, guided by our commitment to progress and excellence. Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world's top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa. Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion. Are you ready to add your unique flavor to our journey? Job Purpose The BPS Associate Manager provides support to the Americas, specifically to end user systems, processes, projects and other systems as needed. This individual will actively partner with the business team to provide support, assess new IT requests, and identify the proper modification to the IT solution to enable business process changes, aligning with Corporate Processes. This position provides leadership and process expertise during all project phases and ongoing user support after implementation of Barilla's IT systems and processes. The SAP BPS Associate Manager will support, enhance, and optimize our SAP landscape across the Americas region. This role combines technical development, EDI integration expertise, and functional understanding of OTC processes to deliver robust, scalable business solutions. The ideal candidate brings strong hands on ABAP capability, deep familiarity with IDocs and EDI standards, and proven experience supporting end to end OTC processes. This is a hybrid role based out of Northbrook, IL. Key Accountabilities Lead and support projects through all phases including requirements gathering, solution evaluation, implementation, testing, deployment, and closeout, ensuring alignment with corporate business and IT strategies. Analyze, troubleshoot, and resolve complex SAP application and integration issues across OTC, EDI, and related business processes. Perform root cause analysis, system debugging, and impact assessments to identify and resolve production issues while improving system stability and performance. Provide technical and functional support for EDI communications between the company and customers, vendors, and 3PL partners, including IDoc monitoring, exception management, error resolution, and integration support. Work with X12, EDIFACT, XML, and other formats as needed; collaborate with middleware teams (e.g., PI/PO or third party EDI providers) to ensure reliable data processing. Maintain EDI partner profiles, port configurations, and message types. Support Order-to-Cash (OTC) processes including order management, pricing, billing, credit management, chargebacks, rebates, customer master data, and integration with downstream systems. Identify opportunities for process improvement, evaluate business requirements, and recommend SAP-aligned solutions that improve efficiency, compliance, and user experience. Collaborate with cross-functional business and IT teams to ensure end-to-end OTC process alignment across SAP and integrated systems. Partner directly with end users, business stakeholders, and global SAP experts to ensure solutions align with corporate standards, business objectives, and best practices. Develop and maintain process documentation, knowledge articles, training materials, and support procedures while providing Level 2 and Level 3 production support. Other duties as assigned. Desired Skills and Background Bachelor's degree or specialized training / equivalent work experience preferred Strong communication, interpersonal and influencing skills 4+ years of experience supporting SAP applications with a focus on business process analysis, troubleshooting, solution design, and production support. Strong EDI and IDoc experience, including monitoring, partner configuration, error analysis, issue resolution, and integration support. In-depth knowledge of SAP Order-to-Cash (OTC) processes, including order management, pricing, billing, customer service, and related integrations. Demonstrated ability to perform root cause analysis, system debugging, and impact assessments to resolve complex business and technical issues. Familiarity with middleware and integration platforms such as SAP PI/PO, Gentran, Sterling, Seeburger, or similar solutions. Proven experience in full lifecycle projects, including requirements gathering, solution evaluation, testing, deployment, go-live support, and post-production stabilization. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Ability to travel domestically and internationally Preferred Experience in CPG, manufacturing, consumer goods, or related industries. Exposure to S/4HANA development (CDS, AMDP, OData, BTP). Understanding of job scheduling tools (e.g., Autosys) or ticketing systems such as ServiceNow Strong analytical and problem solving abilities. Excellent communication skills and ability to partner effectively with business stakeholders. Ability to manage multiple priorities in a dynamic environment. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Experience working in a global environment preferred Ability to manage multiple priorties in a dynamic environment As of the date of this posting, the estimated pay range for this role is $100k-$115k plus eligibility to participate in the annual discretionary bonus plan. The actual pay for the position will be determined by various factors, including but not limited to job-related experience, skills, education, location, and internal equity. This range may be subject to change over time. Barilla strives to provide you and your family with a wide range of benefit options to support your overall health and financial well-being needs. This position qualifies for benefits that include medical, dental, and vision insurance, paid time off, a 401(K) plan with company match, life and disability plans, and an employee assistance program. Barilla is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Barilla America strives to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance complete the application process, please contact . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
09/25/2026
Full time
About Barilla At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we've blossomed into a global leader in the food industry, guided by our commitment to progress and excellence. Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world's top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa. Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion. Are you ready to add your unique flavor to our journey? Job Purpose The BPS Associate Manager provides support to the Americas, specifically to end user systems, processes, projects and other systems as needed. This individual will actively partner with the business team to provide support, assess new IT requests, and identify the proper modification to the IT solution to enable business process changes, aligning with Corporate Processes. This position provides leadership and process expertise during all project phases and ongoing user support after implementation of Barilla's IT systems and processes. The SAP BPS Associate Manager will support, enhance, and optimize our SAP landscape across the Americas region. This role combines technical development, EDI integration expertise, and functional understanding of OTC processes to deliver robust, scalable business solutions. The ideal candidate brings strong hands on ABAP capability, deep familiarity with IDocs and EDI standards, and proven experience supporting end to end OTC processes. This is a hybrid role based out of Northbrook, IL. Key Accountabilities Lead and support projects through all phases including requirements gathering, solution evaluation, implementation, testing, deployment, and closeout, ensuring alignment with corporate business and IT strategies. Analyze, troubleshoot, and resolve complex SAP application and integration issues across OTC, EDI, and related business processes. Perform root cause analysis, system debugging, and impact assessments to identify and resolve production issues while improving system stability and performance. Provide technical and functional support for EDI communications between the company and customers, vendors, and 3PL partners, including IDoc monitoring, exception management, error resolution, and integration support. Work with X12, EDIFACT, XML, and other formats as needed; collaborate with middleware teams (e.g., PI/PO or third party EDI providers) to ensure reliable data processing. Maintain EDI partner profiles, port configurations, and message types. Support Order-to-Cash (OTC) processes including order management, pricing, billing, credit management, chargebacks, rebates, customer master data, and integration with downstream systems. Identify opportunities for process improvement, evaluate business requirements, and recommend SAP-aligned solutions that improve efficiency, compliance, and user experience. Collaborate with cross-functional business and IT teams to ensure end-to-end OTC process alignment across SAP and integrated systems. Partner directly with end users, business stakeholders, and global SAP experts to ensure solutions align with corporate standards, business objectives, and best practices. Develop and maintain process documentation, knowledge articles, training materials, and support procedures while providing Level 2 and Level 3 production support. Other duties as assigned. Desired Skills and Background Bachelor's degree or specialized training / equivalent work experience preferred Strong communication, interpersonal and influencing skills 4+ years of experience supporting SAP applications with a focus on business process analysis, troubleshooting, solution design, and production support. Strong EDI and IDoc experience, including monitoring, partner configuration, error analysis, issue resolution, and integration support. In-depth knowledge of SAP Order-to-Cash (OTC) processes, including order management, pricing, billing, customer service, and related integrations. Demonstrated ability to perform root cause analysis, system debugging, and impact assessments to resolve complex business and technical issues. Familiarity with middleware and integration platforms such as SAP PI/PO, Gentran, Sterling, Seeburger, or similar solutions. Proven experience in full lifecycle projects, including requirements gathering, solution evaluation, testing, deployment, go-live support, and post-production stabilization. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Ability to travel domestically and internationally Preferred Experience in CPG, manufacturing, consumer goods, or related industries. Exposure to S/4HANA development (CDS, AMDP, OData, BTP). Understanding of job scheduling tools (e.g., Autosys) or ticketing systems such as ServiceNow Strong analytical and problem solving abilities. Excellent communication skills and ability to partner effectively with business stakeholders. Ability to manage multiple priorities in a dynamic environment. Proven experience in IT industry supporting the business in a role of business analyst/application support analyst Experience working in a global environment preferred Ability to manage multiple priorties in a dynamic environment As of the date of this posting, the estimated pay range for this role is $100k-$115k plus eligibility to participate in the annual discretionary bonus plan. The actual pay for the position will be determined by various factors, including but not limited to job-related experience, skills, education, location, and internal equity. This range may be subject to change over time. Barilla strives to provide you and your family with a wide range of benefit options to support your overall health and financial well-being needs. This position qualifies for benefits that include medical, dental, and vision insurance, paid time off, a 401(K) plan with company match, life and disability plans, and an employee assistance program. Barilla is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Barilla America strives to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance complete the application process, please contact . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY Facilitate product release planning and governs the end-to-end release lifecycle across ERCOT applications, AI, and data platform portfolio. Coordinates release planning sessions, backlog management, and product roadmap facilitation across Agile sprint, waterfall, and hybrid delivery teams. Owns the production release calendar, NERC CIP change governance, ServiceNow change management workflows, and program-level delivery metrics reporting. Serves as the connective tissue between delivery teams, business stakeholders, and governance bodies - ensuring every release is planned, approved, measured, and continuously improved. JOB DUTIES Applies knowledge of release planning, change management, and delivery governance principles to facilitate structured, compliant, and predictable software releases across ERCOT's application and data platform portfolio. Follows established release management processes and procedures to coordinate deployment activities across Agile sprint, waterfall, and hybrid delivery teams; ensures cross-functional alignment on release scope, schedule, and readiness. Creates, reviews, and manages IT change records in ServiceNow in accordance with ERCOT change management standards; coordinates Change Advisory Board activities and ensures all releases meet NERC CIP change governance requirements prior to production promotion. Maintains the production release calendar and facilitates release planning meetings, backlog grooming sessions, and deployment readiness reviews to ensure consistent, predictable release cadence across all delivery tracks. Contributes to the generation and distribution of release metrics, status reports, and delivery dashboards supporting program-level visibility and continuous improvement of the release management function. ADDITIONAL JOB DUTIES - BY LEVEL Level 2 - Release Train Engineer Release Planning Facilitation - Facilitate product release planning sessions across Agile sprint teams, waterfall project tracks, and hybrid delivery programs; coordinate cross-team capacity, feature scoping, dependency mapping, and risk identification for each planning cycle. Product Roadmap Facilitation - Facilitate product roadmap planning sessions with Product Managers, architects, and business stakeholders; maintain roadmap visibility in Jira; communicate how planned features and releases map to organizational priorities and delivery capacity. Waterfall Project Release Planning - Own release planning for waterfall project tracks: milestone definition, phase gate sequencing, Gantt-style schedule development, resource coordination, and formal release approval planning. Agile Sprint & Iteration Release Planning - Facilitate sprint and iteration release planning for Agile teams; coordinate sprint-to-release promotion sequencing, release branch readiness, and Definition of Done alignment across development, QA, and release engineering. Backlog Management & Grooming Facilitation - Facilitate product and program backlog grooming and refinement sessions; ensure epics, features, and stories are sufficiently defined, estimated, dependency-mapped, and ready for sprint or project execution. ServiceNow Change Record Management - Create, review, and manage change records in ServiceNow; ensure change classification, approval routing, and documentation meet ITSM governance and NERC CIP audit standards. Release Calendar Coordination - Maintain the production release calendar; coordinate deployment windows across delivery teams, infrastructure, and change management; communicate release schedule and risk to all stakeholders. Release Metrics & DORA Data Collection - Capture and report release frequency, change volume by type, change success rates, PI predictability, and sprint velocity; contribute to DORA and ITC metric dashboards in Power BI. CAB Meeting Facilitation - Facilitate Change Advisory Board meetings; prepare and distribute meeting agendas, capture decisions and action items, and ensure CAB notes are documented and distributed to stakeholders. Deployment Readiness Tracking - Track release deliverables, security compliance checks, and functional test approvals; confirm production readiness criteria are met before each deployment window. Stakeholder Communication - Coordinate release communication across development, QA, operations, and business teams; ensure all stakeholders have timely, accurate information on release scope, schedule, and risk. Documentation & Process Standards - Update and maintain release management process documentation, runbooks, and deployment checklists following applicable ERCOT standards. Sr. Release Train Engineer (All Level 2 duties plus:) Hybrid Delivery Coordination - Coordinate release planning and deployment sequencing across teams operating under Agile, waterfall, and hybrid delivery methodologies; synchronize cross-team releases when shared dependencies exist. Program-Level Release Governance - Enforce release readiness criteria before each deployment window; validate test completion evidence, environment stability, stakeholder approvals, and CAB authorization; serve as program-level production gate keeper. NERC CIP & ITSM Change Governance - Ensure all releases comply with NERC CIP change management requirements; coordinate with the CAB, enforce change classification standards, and maintain complete audit trails for all production promotions. Emergency & Expedited Change Coordination - Facilitate emergency and expedited change management processes; coordinate expedited CAB review, risk assessment documentation, stakeholder notification, and post-implementation review. IT & Change Metrics Reporting - Track and report IT change metrics including change volume by type, change success rate, unauthorized change incidents, CAB throughput, change-to-incident correlation, and SLA compliance; publish via ServiceNow and Power BI. SDLC Metrics & Delivery Throughput Analysis - Measure program-level SDLC metrics including throughput, cycle time, lead time, WIP load, and bottleneck patterns; publish actionable insights to delivery leadership. Release Health Dashboards - Design and maintain executive-facing dashboards in Power BI reflecting deployment status, release calendar adherence, milestone completion rates, change success rates, and DORA metric trends. Dependency & Risk Register Management - Maintain a product dependency map and risk register; facilitate cross-team dependency resolution and ensure all risks are visible, owned, and actively mitigated. Continuous Improvement Leadership - Lead retrospectives and release planning improvement sessions; identify and drive elimination of waste, handoff delays, and approval bottlenecks; track improvement items to completion. Waterfall Phase Gate & Milestone Governance - Coordinate formal waterfall phase gate reviews; ensure gate entry/exit criteria are met, required artifacts are complete, and stakeholder sign-offs are documented and archived TECHNOLOGY STACK All Release Train Engineer roles operate across the following technology stack. Depth of proficiency varies by level and role; senior levels are expected to demonstrate architectural and governance-level expertise across multiple categories. Category Tools & Technologies CI/CD & Pipelines GitHub Actions, Jenkins Container & Orchestration Docker, Kubernetes, OpenShift (Private Cloud), Helm Infrastructure as Code Ansible, Terraform Cloud Platforms Azure, Private Cloud (OpenShift / On-Premises) Observability & Monitoring Splunk ITSM & Agile Tooling ServiceNow, Jira Data & Analytics Databricks, Power BI, SQL, Oracle DB, PostgreSQL Scripting & Languages Python, PowerShell Artifact Management Artifactory AI & Automation LLM-integrated pipelines, AI-assisted code review, GitHub Copilot EXPERIENCE Level 2: 2+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. Senior Level: 5+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. Lead Level: 8+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. EDUCATION Bachelor's Degree : Business, Computer Science . click apply for full job details
09/25/2026
Full time
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY Facilitate product release planning and governs the end-to-end release lifecycle across ERCOT applications, AI, and data platform portfolio. Coordinates release planning sessions, backlog management, and product roadmap facilitation across Agile sprint, waterfall, and hybrid delivery teams. Owns the production release calendar, NERC CIP change governance, ServiceNow change management workflows, and program-level delivery metrics reporting. Serves as the connective tissue between delivery teams, business stakeholders, and governance bodies - ensuring every release is planned, approved, measured, and continuously improved. JOB DUTIES Applies knowledge of release planning, change management, and delivery governance principles to facilitate structured, compliant, and predictable software releases across ERCOT's application and data platform portfolio. Follows established release management processes and procedures to coordinate deployment activities across Agile sprint, waterfall, and hybrid delivery teams; ensures cross-functional alignment on release scope, schedule, and readiness. Creates, reviews, and manages IT change records in ServiceNow in accordance with ERCOT change management standards; coordinates Change Advisory Board activities and ensures all releases meet NERC CIP change governance requirements prior to production promotion. Maintains the production release calendar and facilitates release planning meetings, backlog grooming sessions, and deployment readiness reviews to ensure consistent, predictable release cadence across all delivery tracks. Contributes to the generation and distribution of release metrics, status reports, and delivery dashboards supporting program-level visibility and continuous improvement of the release management function. ADDITIONAL JOB DUTIES - BY LEVEL Level 2 - Release Train Engineer Release Planning Facilitation - Facilitate product release planning sessions across Agile sprint teams, waterfall project tracks, and hybrid delivery programs; coordinate cross-team capacity, feature scoping, dependency mapping, and risk identification for each planning cycle. Product Roadmap Facilitation - Facilitate product roadmap planning sessions with Product Managers, architects, and business stakeholders; maintain roadmap visibility in Jira; communicate how planned features and releases map to organizational priorities and delivery capacity. Waterfall Project Release Planning - Own release planning for waterfall project tracks: milestone definition, phase gate sequencing, Gantt-style schedule development, resource coordination, and formal release approval planning. Agile Sprint & Iteration Release Planning - Facilitate sprint and iteration release planning for Agile teams; coordinate sprint-to-release promotion sequencing, release branch readiness, and Definition of Done alignment across development, QA, and release engineering. Backlog Management & Grooming Facilitation - Facilitate product and program backlog grooming and refinement sessions; ensure epics, features, and stories are sufficiently defined, estimated, dependency-mapped, and ready for sprint or project execution. ServiceNow Change Record Management - Create, review, and manage change records in ServiceNow; ensure change classification, approval routing, and documentation meet ITSM governance and NERC CIP audit standards. Release Calendar Coordination - Maintain the production release calendar; coordinate deployment windows across delivery teams, infrastructure, and change management; communicate release schedule and risk to all stakeholders. Release Metrics & DORA Data Collection - Capture and report release frequency, change volume by type, change success rates, PI predictability, and sprint velocity; contribute to DORA and ITC metric dashboards in Power BI. CAB Meeting Facilitation - Facilitate Change Advisory Board meetings; prepare and distribute meeting agendas, capture decisions and action items, and ensure CAB notes are documented and distributed to stakeholders. Deployment Readiness Tracking - Track release deliverables, security compliance checks, and functional test approvals; confirm production readiness criteria are met before each deployment window. Stakeholder Communication - Coordinate release communication across development, QA, operations, and business teams; ensure all stakeholders have timely, accurate information on release scope, schedule, and risk. Documentation & Process Standards - Update and maintain release management process documentation, runbooks, and deployment checklists following applicable ERCOT standards. Sr. Release Train Engineer (All Level 2 duties plus:) Hybrid Delivery Coordination - Coordinate release planning and deployment sequencing across teams operating under Agile, waterfall, and hybrid delivery methodologies; synchronize cross-team releases when shared dependencies exist. Program-Level Release Governance - Enforce release readiness criteria before each deployment window; validate test completion evidence, environment stability, stakeholder approvals, and CAB authorization; serve as program-level production gate keeper. NERC CIP & ITSM Change Governance - Ensure all releases comply with NERC CIP change management requirements; coordinate with the CAB, enforce change classification standards, and maintain complete audit trails for all production promotions. Emergency & Expedited Change Coordination - Facilitate emergency and expedited change management processes; coordinate expedited CAB review, risk assessment documentation, stakeholder notification, and post-implementation review. IT & Change Metrics Reporting - Track and report IT change metrics including change volume by type, change success rate, unauthorized change incidents, CAB throughput, change-to-incident correlation, and SLA compliance; publish via ServiceNow and Power BI. SDLC Metrics & Delivery Throughput Analysis - Measure program-level SDLC metrics including throughput, cycle time, lead time, WIP load, and bottleneck patterns; publish actionable insights to delivery leadership. Release Health Dashboards - Design and maintain executive-facing dashboards in Power BI reflecting deployment status, release calendar adherence, milestone completion rates, change success rates, and DORA metric trends. Dependency & Risk Register Management - Maintain a product dependency map and risk register; facilitate cross-team dependency resolution and ensure all risks are visible, owned, and actively mitigated. Continuous Improvement Leadership - Lead retrospectives and release planning improvement sessions; identify and drive elimination of waste, handoff delays, and approval bottlenecks; track improvement items to completion. Waterfall Phase Gate & Milestone Governance - Coordinate formal waterfall phase gate reviews; ensure gate entry/exit criteria are met, required artifacts are complete, and stakeholder sign-offs are documented and archived TECHNOLOGY STACK All Release Train Engineer roles operate across the following technology stack. Depth of proficiency varies by level and role; senior levels are expected to demonstrate architectural and governance-level expertise across multiple categories. Category Tools & Technologies CI/CD & Pipelines GitHub Actions, Jenkins Container & Orchestration Docker, Kubernetes, OpenShift (Private Cloud), Helm Infrastructure as Code Ansible, Terraform Cloud Platforms Azure, Private Cloud (OpenShift / On-Premises) Observability & Monitoring Splunk ITSM & Agile Tooling ServiceNow, Jira Data & Analytics Databricks, Power BI, SQL, Oracle DB, PostgreSQL Scripting & Languages Python, PowerShell Artifact Management Artifactory AI & Automation LLM-integrated pipelines, AI-assisted code review, GitHub Copilot EXPERIENCE Level 2: 2+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. Senior Level: 5+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. Lead Level: 8+ years in Release Management, Program Delivery, or Project Management with direct accountability for production release governance across Agile and waterfall methodologies. EDUCATION Bachelor's Degree : Business, Computer Science . click apply for full job details
Position Summary Samsung Ads focuses on enabling brands to connect with Samsung audiences across all devices. As an international company, Engineers at Samsung work on big complex projects with stakeholders and teams located around the globe. Our purpose is to deliver unparalleled results for our customers. Samsung Ads uniquely transforms the advertising landscape by using comprehensive data to build the world's most intelligent connected audience platform. We deliver on Samsung Electronics' 51-year commitment to excellence through smart, easy, effective advertising solutions to make advanced video advertising work. Role and Responsibilities What you will do As a Senior GenAI Engineer, you will be the hands-on driving force behind AI-powered productivity and automation across Samsung Ads. Reporting to the IT Director, you will work directly with non-technical teams across every department to identify, build, deploy, and scale Generative AI solutions that fundamentally improve how people work. You will partner closely with a dedicated Product Owner and the Principal Architect from Engineering to shape and execute our GenAI enablement roadmap. While Engineering builds core platform capabilities, your focus is on the last mile - putting powerful, safe, and practical AI tools directly into the hands of business users. A critical dimension of this role is designing and orchestrating agentic AI workflows - multi-step, autonomous processes where AI agents plan, reason, use tools, and execute complex tasks with minimal human intervention. As enterprises shift from simple prompt-based AI interactions toward agentic architectures, you will be responsible for identifying where autonomous AI workflows can replace manual, multi-step business processes - and building them safely within Samsung's governance framework. You are expected to be opinionated, delivery-oriented, and security-conscious in everything you do. Key Responsibilities Design, build, and deploy GenAI-powered automation and productivity solutions for business teams across Sales, Marketing, Finance, HR, Legal, and Operations. Architect and implement complex agentic workflows that enable AI agents to autonomously handle multi-step business processes - including task decomposition, tool orchestration, decision-making loops, and human-in-the-loop checkpoints where required. Design and maintain multi-agent orchestration patterns, where specialized AI agents collaborate on complex tasks such as document analysis, research synthesis, data transformation, and cross-system process automation. Serve as the primary hands-on technical resource for our AI tooling ecosystem, including AWS Bedrock, Claude, AnythingLLM, and our homegrown GenAI platform built on open-source tools. Identify high-impact use cases through direct engagement with business stakeholders, translating pain points into practical AI-driven workflows - with a specific focus on processes that benefit from autonomous, adaptive execution rather than simple prompt-response interactions. Build and maintain custom AI agents, prompt chains, RAG pipelines, and integrations tailored to departmental needs. Integrate agentic AI workflows with existing enterprise applications and business systems (e.g., CRM, HRIS, finance tools, collaboration platforms) to enable end-to-end process automation across departments. Define guardrails, escalation paths, and human oversight mechanisms for agentic workflows to ensure autonomous AI actions remain safe, auditable, and aligned with Samsung's internal policies. Develop evaluation frameworks for AI tools and agentic systems based on production requirements - including accuracy benchmarks, latency, cost-per-task, and compliance criteria - not vendor demos. Evaluate and recommend new AI tools and vendors in collaboration with the Architecture team, including hands-on proof-of-concepts to support build-vs-buy decisions. Ensure every AI solution deployed adheres to Samsung's internal security and privacy policies, including data classification requirements mandated by HQ (South Korea). Proactively assess data exposure risks of any AI tool or workflow before deployment and maintain a clear inventory of all AI tools, their data flows, and classification levels. Define and track KPIs for every AI initiative: workflows automated, hours saved, adoption rates, and user satisfaction. Develop training sessions, documentation, and self-service resources to accelerate AI adoption among non-technical users. (Nice-to-have) Required Skills And Experience 3+ years of hands-on experience with Generative AI tools and platforms, with a proven track record of delivering successful productivity or automation projects adopted by real users. 5+ years of experience in IT, automation, systems engineering, or a related technical role. Proven experience delivering at least one end-to-end production deployment of a GenAI or agentic AI system in an enterprise environment - not just prototypes or POCs, but solutions actively used by business teams. Strong hands-on proficiency with AWS Bedrock, Anthropic Claude (API, Claude Code, prompt engineering), and open-source AI tooling. Demonstrated experience designing agentic AI workflows - including multi-agent orchestration, tool-use patterns, autonomous task execution, and deterministic execution patterns suitable for enterprise environments. Experience with agentic AI frameworks and protocols such as Model Context Protocol (MCP), LangGraph, Claude Agent SDK, Amazon Bedrock Agents, CrewAI, or equivalent orchestration tools for building autonomous, multi-step AI workflows. Understanding of agentic design patterns: reflection, planning, tool use, multi-agent collaboration, human-in-the-loop checkpoints, and error recovery strategies. Working experience with RAG architectures, vector databases, embeddings, and self-hosted AI knowledge base platforms (e.g., AnythingLLM). Proficiency in Python for scripting, automation, and AI tool integration. Strong understanding of data classification frameworks, LLM-specific risks (data leakage, prompt injection, hallucination, unintended autonomous actions), and corporate security policies in a multinational enterprise environment. Experience working with non-technical stakeholders and translating business needs into technical solutions. A solution-oriented, opinionated approach - you have a clear point of view on what works, what scales, and what's hype. Highly organized and able to manage multiple priorities in a fast-paced environment. Strong communication skills and the ability to convey AI capabilities and limitations to any audience. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience). Skills and Qualifications Nice-to-Have Experience with Model Context Protocol (MCP) for building tool-integrated AI agents at scale. Experience integrating AI workflows with enterprise business systems (Salesforce, SAP, ServiceNow, Workday, or similar). Background in Ad Tech or experience working in a digital advertising environment. Familiarity with change management frameworks and delivering training/enablement programs at scale. Experience navigating multinational corporate governance structures (especially APAC-headquartered companies). Relevant certifications: AWS AI Practitioner, AWS ML Specialty, Anthropic Claude certification, or equivalent. Experience building or managing AI Centers of Excellence or similar enablement functions. Fluency in Korean. Why This Role Is Different Unlike GenAI roles buried inside engineering orgs building internal tooling, this position puts you at the center of a company-wide AI transformation. You will have direct visibility with business leadership, a mandate to move fast, and the autonomy to shape how an entire organization works with AI. You won't be optimizing model benchmarks - you'll be measured on business impact. Workflows automated. Hours saved. Teams empowered. Processes reinvented. If you've been looking for a role where Generative AI meets real-world business problems at scale, and where you have the freedom to be opinionated about how to solve them, this is it. If you're interested in joining a growing team building an outstanding, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place! Salary Range Pay Transparency: Compensation for this role, for candidates based in New York, NY is expected to be between Base range: $170,000 $210,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves . click apply for full job details
09/25/2026
Full time
Position Summary Samsung Ads focuses on enabling brands to connect with Samsung audiences across all devices. As an international company, Engineers at Samsung work on big complex projects with stakeholders and teams located around the globe. Our purpose is to deliver unparalleled results for our customers. Samsung Ads uniquely transforms the advertising landscape by using comprehensive data to build the world's most intelligent connected audience platform. We deliver on Samsung Electronics' 51-year commitment to excellence through smart, easy, effective advertising solutions to make advanced video advertising work. Role and Responsibilities What you will do As a Senior GenAI Engineer, you will be the hands-on driving force behind AI-powered productivity and automation across Samsung Ads. Reporting to the IT Director, you will work directly with non-technical teams across every department to identify, build, deploy, and scale Generative AI solutions that fundamentally improve how people work. You will partner closely with a dedicated Product Owner and the Principal Architect from Engineering to shape and execute our GenAI enablement roadmap. While Engineering builds core platform capabilities, your focus is on the last mile - putting powerful, safe, and practical AI tools directly into the hands of business users. A critical dimension of this role is designing and orchestrating agentic AI workflows - multi-step, autonomous processes where AI agents plan, reason, use tools, and execute complex tasks with minimal human intervention. As enterprises shift from simple prompt-based AI interactions toward agentic architectures, you will be responsible for identifying where autonomous AI workflows can replace manual, multi-step business processes - and building them safely within Samsung's governance framework. You are expected to be opinionated, delivery-oriented, and security-conscious in everything you do. Key Responsibilities Design, build, and deploy GenAI-powered automation and productivity solutions for business teams across Sales, Marketing, Finance, HR, Legal, and Operations. Architect and implement complex agentic workflows that enable AI agents to autonomously handle multi-step business processes - including task decomposition, tool orchestration, decision-making loops, and human-in-the-loop checkpoints where required. Design and maintain multi-agent orchestration patterns, where specialized AI agents collaborate on complex tasks such as document analysis, research synthesis, data transformation, and cross-system process automation. Serve as the primary hands-on technical resource for our AI tooling ecosystem, including AWS Bedrock, Claude, AnythingLLM, and our homegrown GenAI platform built on open-source tools. Identify high-impact use cases through direct engagement with business stakeholders, translating pain points into practical AI-driven workflows - with a specific focus on processes that benefit from autonomous, adaptive execution rather than simple prompt-response interactions. Build and maintain custom AI agents, prompt chains, RAG pipelines, and integrations tailored to departmental needs. Integrate agentic AI workflows with existing enterprise applications and business systems (e.g., CRM, HRIS, finance tools, collaboration platforms) to enable end-to-end process automation across departments. Define guardrails, escalation paths, and human oversight mechanisms for agentic workflows to ensure autonomous AI actions remain safe, auditable, and aligned with Samsung's internal policies. Develop evaluation frameworks for AI tools and agentic systems based on production requirements - including accuracy benchmarks, latency, cost-per-task, and compliance criteria - not vendor demos. Evaluate and recommend new AI tools and vendors in collaboration with the Architecture team, including hands-on proof-of-concepts to support build-vs-buy decisions. Ensure every AI solution deployed adheres to Samsung's internal security and privacy policies, including data classification requirements mandated by HQ (South Korea). Proactively assess data exposure risks of any AI tool or workflow before deployment and maintain a clear inventory of all AI tools, their data flows, and classification levels. Define and track KPIs for every AI initiative: workflows automated, hours saved, adoption rates, and user satisfaction. Develop training sessions, documentation, and self-service resources to accelerate AI adoption among non-technical users. (Nice-to-have) Required Skills And Experience 3+ years of hands-on experience with Generative AI tools and platforms, with a proven track record of delivering successful productivity or automation projects adopted by real users. 5+ years of experience in IT, automation, systems engineering, or a related technical role. Proven experience delivering at least one end-to-end production deployment of a GenAI or agentic AI system in an enterprise environment - not just prototypes or POCs, but solutions actively used by business teams. Strong hands-on proficiency with AWS Bedrock, Anthropic Claude (API, Claude Code, prompt engineering), and open-source AI tooling. Demonstrated experience designing agentic AI workflows - including multi-agent orchestration, tool-use patterns, autonomous task execution, and deterministic execution patterns suitable for enterprise environments. Experience with agentic AI frameworks and protocols such as Model Context Protocol (MCP), LangGraph, Claude Agent SDK, Amazon Bedrock Agents, CrewAI, or equivalent orchestration tools for building autonomous, multi-step AI workflows. Understanding of agentic design patterns: reflection, planning, tool use, multi-agent collaboration, human-in-the-loop checkpoints, and error recovery strategies. Working experience with RAG architectures, vector databases, embeddings, and self-hosted AI knowledge base platforms (e.g., AnythingLLM). Proficiency in Python for scripting, automation, and AI tool integration. Strong understanding of data classification frameworks, LLM-specific risks (data leakage, prompt injection, hallucination, unintended autonomous actions), and corporate security policies in a multinational enterprise environment. Experience working with non-technical stakeholders and translating business needs into technical solutions. A solution-oriented, opinionated approach - you have a clear point of view on what works, what scales, and what's hype. Highly organized and able to manage multiple priorities in a fast-paced environment. Strong communication skills and the ability to convey AI capabilities and limitations to any audience. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience). Skills and Qualifications Nice-to-Have Experience with Model Context Protocol (MCP) for building tool-integrated AI agents at scale. Experience integrating AI workflows with enterprise business systems (Salesforce, SAP, ServiceNow, Workday, or similar). Background in Ad Tech or experience working in a digital advertising environment. Familiarity with change management frameworks and delivering training/enablement programs at scale. Experience navigating multinational corporate governance structures (especially APAC-headquartered companies). Relevant certifications: AWS AI Practitioner, AWS ML Specialty, Anthropic Claude certification, or equivalent. Experience building or managing AI Centers of Excellence or similar enablement functions. Fluency in Korean. Why This Role Is Different Unlike GenAI roles buried inside engineering orgs building internal tooling, this position puts you at the center of a company-wide AI transformation. You will have direct visibility with business leadership, a mandate to move fast, and the autonomy to shape how an entire organization works with AI. You won't be optimizing model benchmarks - you'll be measured on business impact. Workflows automated. Hours saved. Teams empowered. Processes reinvented. If you've been looking for a role where Generative AI meets real-world business problems at scale, and where you have the freedom to be opinionated about how to solve them, this is it. If you're interested in joining a growing team building an outstanding, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place! Salary Range Pay Transparency: Compensation for this role, for candidates based in New York, NY is expected to be between Base range: $170,000 $210,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves . click apply for full job details
About the Role We're looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution. Responsibilities Track and manage all break/fix incidents across multiple data centers Monitor ticket queues and ensure SLA compliance for incident response and resolution Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups Maintain accurate records of failed hardware, replacements, RMAs, and repair status Escalate critical outages and recurring infrastructure issues to leadership and engineering teams Schedule and oversee maintenance windows and emergency repair activities Provide daily/weekly operational status reports and incident summaries Ensure all work follows data center operational procedures and change management policies Identify trends in hardware failures and recommend process improvements Requirements Experience working in data center operations, IT infrastructure, or hardware support Strong understanding of server, storage, and networking hardware Experience with ticketing systems such as ServiceNow, Jira, or Remedy Ability to manage multiple priorities across several sites simultaneously Excellent communication and organizational skills Familiarity with SLA management and incident escalation processes Proficiency with Excel, reporting dashboards, and inventory tracking tools Preferred Qualifications Experience supporting enterprise or hyperscale data centers Knowledge of remote hands operations and vendor management Understanding of ITIL processes and change management CompTIA Server+, Network+, or similar certifications About Together AI Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month. Compensation We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge. Equal Opportunity Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our privacy policy at
09/25/2026
Full time
About the Role We're looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution. Responsibilities Track and manage all break/fix incidents across multiple data centers Monitor ticket queues and ensure SLA compliance for incident response and resolution Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups Maintain accurate records of failed hardware, replacements, RMAs, and repair status Escalate critical outages and recurring infrastructure issues to leadership and engineering teams Schedule and oversee maintenance windows and emergency repair activities Provide daily/weekly operational status reports and incident summaries Ensure all work follows data center operational procedures and change management policies Identify trends in hardware failures and recommend process improvements Requirements Experience working in data center operations, IT infrastructure, or hardware support Strong understanding of server, storage, and networking hardware Experience with ticketing systems such as ServiceNow, Jira, or Remedy Ability to manage multiple priorities across several sites simultaneously Excellent communication and organizational skills Familiarity with SLA management and incident escalation processes Proficiency with Excel, reporting dashboards, and inventory tracking tools Preferred Qualifications Experience supporting enterprise or hyperscale data centers Knowledge of remote hands operations and vendor management Understanding of ITIL processes and change management CompTIA Server+, Network+, or similar certifications About Together AI Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month. Compensation We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge. Equal Opportunity Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our privacy policy at
Location: Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust LTS is seeking a Cyber Security Analyst to support the Department of Veterans Affairs (VA) Health Portfolio. The Health PMO support contract provides IT program management, project management, technical management, financial management, functional planning, and documentation analysis in support of the Enterprise Program Management Office (EPMO) Enterprise Program Management Division (EPMD) Health Portfolio The VA Health Portfolio is focused on development and execution of quality IT projects that address the needs of Veterans and health care providers through management of health care information and sustainment of production software to keep the mission going. What You'll Do: This individual will support cybersecurity efforts across multiple projects within a portfolio setting and proactively monitor upcoming cyber priorities across the VA Health portfolio. Communicate and provide consultative support on the VA on matters related to system security certification & accreditation and Authority to Operate (ATO). Coordinate and lead security and privacy activities within project teams and develop security and privacy related artifacts. Review and identified system/applications security controls in accordance with NIST SP- Rev 4 guidance and VA Handbook 6500. Responsible for on time deliverables of assigned and related security and privacy artifacts. Must be able to identify and mitigate risks to the program. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Identifying and communicate symptoms for process improvement. Ability to work independently with minimal guidance and supervision Support a team of other cyber security professionals Support Application development/maintenance and IT operations with Agile practices Build and develop cyber security related artifacts Resolve requests for assistance in troubleshooting issues Participate in new and existing IT modernization, expansion, and improvement of security architecture and engineering projects support enterprise operations Support ATO, and the VA ISO/ISSO in support of ATOs, ServiceNow CAM tool and other security tracking systems Typical tasks for this role include but are not limited to: Authority-to-Operate (ATO) & Authority to Connect (ATC) remediation efforts System scans and audit preparation ServiceNOW updates, and reporting SOP Creation and Updating Artifact Research PIA (Privacy Impact Analysis) and PTA (Privacy Threshold Analysis) Documentation Program and administrative support (meeting notes, reports, org/role documentation, etc.) Ad hoc remediation response support Communications support What We're Looking For: Business Administration, Business Management, Computer Science, Information Systems, Operations Research, or related fields, plus 15 years of experience; 10 additional years of experience can be substituted for the degree requirement Ability to work in a fast-paced, collaborative environment Strong understanding and hands-on experience working with Federal Information Security Management Act (FISMA), NIST-800-53 guidance, HIPAA, and HITECH Act. Must have experience achieving an ATO for projects within the VA or other Federal Agencies. Experience supporting Information Assurance Certification and Accreditation (C&A) and associated IA processes, procedures, and activities with capability and expertise to implement applicable NIST and CNSS IA directives, instructions, guidelines Ticketing systems experience such as ServiceNow Experience in collaborating with other enterprise technologists both internal and external to resolve complex technical issues Ability to work both independently with minimal guidance and to supervise and lead collaborations with project team members, program customers, and program and external stakeholders on behalf of the VA Technical Lead. This position requires significant hands-on work execution by the candidate. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Security+ or other applicable certification Experience applying security engineering concepts, processes, practices, and procedures on technical assignments, working with several different mission applications Analytical and investigation skills Experience with the VA Risk and Governance Tool Nice to Have: Experience as a VA ISSO, ISO or System Steward Experience using Service Now (SNOW) Continuous Authorization and Monitoring (CAM) Tool Experience with Cloud Engineering and Agile/Scrum Experience in HBSS, ACAS, and NESSUS scanning, analysis, mitigation, and implementation Experience with cloud migration and security architecture Experience with event-driven architecture Knowledge of HL7 Knowledge or experience with VistA Evaluation and creation of POA&Ms CISSP certification Experience with Federal Risk and Authorization Management Program (FedRAMP) is a definite plus. Experience with achieving an ATO for Software as a Service (SaaS) and/or Cloud based applications is a definite plus Well versed in the VA Veteran-Focused Integration Process (VIP) project management methodology and other VA security related reporting methodologies. Experience with the VA's Governance, Risk management and Compliance (GRC) Tool, CAM, ServiceNow Security certification below preferred. Preferred: CISSP (ISC2) or CISM (ISACA) Acceptable: CEH (EC-Council), GSEC (SANS GIAC), or Security+ (CompTIA) What's in it for you? The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you're ready to push boundaries, sharpen your skills, and join a team that is passionate about building what's next, we'd love to meet you. Apply today and let's build a future together! Pay Range $80,000-$92,500 USD LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.
09/25/2026
Full time
Location: Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust LTS is seeking a Cyber Security Analyst to support the Department of Veterans Affairs (VA) Health Portfolio. The Health PMO support contract provides IT program management, project management, technical management, financial management, functional planning, and documentation analysis in support of the Enterprise Program Management Office (EPMO) Enterprise Program Management Division (EPMD) Health Portfolio The VA Health Portfolio is focused on development and execution of quality IT projects that address the needs of Veterans and health care providers through management of health care information and sustainment of production software to keep the mission going. What You'll Do: This individual will support cybersecurity efforts across multiple projects within a portfolio setting and proactively monitor upcoming cyber priorities across the VA Health portfolio. Communicate and provide consultative support on the VA on matters related to system security certification & accreditation and Authority to Operate (ATO). Coordinate and lead security and privacy activities within project teams and develop security and privacy related artifacts. Review and identified system/applications security controls in accordance with NIST SP- Rev 4 guidance and VA Handbook 6500. Responsible for on time deliverables of assigned and related security and privacy artifacts. Must be able to identify and mitigate risks to the program. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Identifying and communicate symptoms for process improvement. Ability to work independently with minimal guidance and supervision Support a team of other cyber security professionals Support Application development/maintenance and IT operations with Agile practices Build and develop cyber security related artifacts Resolve requests for assistance in troubleshooting issues Participate in new and existing IT modernization, expansion, and improvement of security architecture and engineering projects support enterprise operations Support ATO, and the VA ISO/ISSO in support of ATOs, ServiceNow CAM tool and other security tracking systems Typical tasks for this role include but are not limited to: Authority-to-Operate (ATO) & Authority to Connect (ATC) remediation efforts System scans and audit preparation ServiceNOW updates, and reporting SOP Creation and Updating Artifact Research PIA (Privacy Impact Analysis) and PTA (Privacy Threshold Analysis) Documentation Program and administrative support (meeting notes, reports, org/role documentation, etc.) Ad hoc remediation response support Communications support What We're Looking For: Business Administration, Business Management, Computer Science, Information Systems, Operations Research, or related fields, plus 15 years of experience; 10 additional years of experience can be substituted for the degree requirement Ability to work in a fast-paced, collaborative environment Strong understanding and hands-on experience working with Federal Information Security Management Act (FISMA), NIST-800-53 guidance, HIPAA, and HITECH Act. Must have experience achieving an ATO for projects within the VA or other Federal Agencies. Experience supporting Information Assurance Certification and Accreditation (C&A) and associated IA processes, procedures, and activities with capability and expertise to implement applicable NIST and CNSS IA directives, instructions, guidelines Ticketing systems experience such as ServiceNow Experience in collaborating with other enterprise technologists both internal and external to resolve complex technical issues Ability to work both independently with minimal guidance and to supervise and lead collaborations with project team members, program customers, and program and external stakeholders on behalf of the VA Technical Lead. This position requires significant hands-on work execution by the candidate. Demonstrated experience in a remote work environment. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. Security+ or other applicable certification Experience applying security engineering concepts, processes, practices, and procedures on technical assignments, working with several different mission applications Analytical and investigation skills Experience with the VA Risk and Governance Tool Nice to Have: Experience as a VA ISSO, ISO or System Steward Experience using Service Now (SNOW) Continuous Authorization and Monitoring (CAM) Tool Experience with Cloud Engineering and Agile/Scrum Experience in HBSS, ACAS, and NESSUS scanning, analysis, mitigation, and implementation Experience with cloud migration and security architecture Experience with event-driven architecture Knowledge of HL7 Knowledge or experience with VistA Evaluation and creation of POA&Ms CISSP certification Experience with Federal Risk and Authorization Management Program (FedRAMP) is a definite plus. Experience with achieving an ATO for Software as a Service (SaaS) and/or Cloud based applications is a definite plus Well versed in the VA Veteran-Focused Integration Process (VIP) project management methodology and other VA security related reporting methodologies. Experience with the VA's Governance, Risk management and Compliance (GRC) Tool, CAM, ServiceNow Security certification below preferred. Preferred: CISSP (ISC2) or CISM (ISACA) Acceptable: CEH (EC-Council), GSEC (SANS GIAC), or Security+ (CompTIA) What's in it for you? The opportunity to support high visibility federal missions in IT and healthcare A culture that values innovation, growth, collaboration, and quality Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you're ready to push boundaries, sharpen your skills, and join a team that is passionate about building what's next, we'd love to meet you. Apply today and let's build a future together! Pay Range $80,000-$92,500 USD LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The purpose of the HR/Admin Unit Manager is to ensure the streamlined operation of the IT HR/Admin Unit in alignment with the business objectives of the GBA Department and the AHM IT Business Unit. This individual will plan, coordinate, direct the activities of the HR/Admin Unit, as well as provide administrative direction and support for daily operational activities of the HR/Admin Unit. They will work closely with decision makers across the organization to identify, recommend, develop, implement, and support cost-effective technology solutions and/or services for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices as it relates to the services and applications supported by the HR/Admin Unit. Key Accountabilities Partner with the Department Manager to shape and advance the strategic vision and direction of AHM IT, the Enterprise System Services Division, and the General Business Applications Department, translating organizational objectives into actionable plans and driving effective execution of divisional and departmental strategies. Build and strengthen strategic partnerships across North America and Honda Global organizations, establish trust, credibility, and alignment through a deep understanding of business needs. Leverage influence, collaboration, and stakeholder engagement to advance enterprise priorities and maximize the achievement of North America IT objectives. Build, develop, and lead high-performing IT teams by fostering a culture of continuous learning, professional growth, and accountability through effective coaching, mentoring, talent development, and performance management. Inspire and empower associates to remain engaged, motivated, and aligned in achieving organizational goals, business objectives, and operational excellence. Lead the successful delivery of the HR/Admin Unit project portfolio by achieving approved annual objectives and ensuring commitments related to schedule, budget, quality, scope, and business value are consistently met Provide leadership and governance for the HR/Admin application portfolio, ensuring reliable operations, strategic alignment, and continuous improvement of enterprise platforms supporting Human Resources, Administration, Time & Attendance, Talent Management, Learning, Employee Services, and Digital Workflow processes. Partner with business leaders to define priorities, develop technology roadmaps, manage service delivery, and drive innovation that enhances organizational effectiveness and user experience. Qualifications, Experience, and Skills Educational qualifications: Must have a Bachelors level college degree in Computer Sciences, Information Systems / IT, Electronics or a related STEM field of study. Minimum work experience: At least 10 years of relevant IT experience in core business systems, preferably in an enterprise environment in the manufacturing industry • Extensive experience leading cross-functional teams, influencing stakeholders, and driving organizational change. • Strong analytical, problem-solving, and decision-making skills with the ability to balance strategic priorities and operational demands. • Excellent written, verbal, and executive communication skills, with the ability to develop clear, concise, and impactful business communications. • Demonstrated experience preparing and delivering presentations to senior leadership and executive management. • Proven experience developing, managing, and forecasting operational and project budgets. • Strong vendor management and contract oversight experience, including performance management and service delivery governance. Other preferred knowledge and experience: • Comprehensive knowledge of enterprise Human Resources and Administration IT systems, including platforms such as ServiceNow HRSD, UKG/Kronos Workforce Management, SuccessFactors, OpenText Info Archive, SAP ECC, Learning Management, Talent Management, and related business applications. • Strong understanding of enterprise application lifecycle management, technology roadmaps, governance, and service delivery best practices. • Proven experience leading large-scale, cross-functional technology initiatives and digital transformation programs. • Excellent understanding of organizational goals, business processes, and strategic planning methodologies. • In-depth knowledge of data privacy, security, compliance, and regulatory requirements applicable to Human Resources and employee data. • Strong understanding of Human Resources, Workforce Management, and Administration business processes, policies, and practices. • Demonstrated success building collaborative partnerships and aligning diverse stakeholder groups to achieve common business objectives. • Experience applying Agile, Lean, and continuous improvement principles to enhance service delivery and operational effectiveness • Strong leadership, coaching, mentoring and talent development capabilities with a focus on building high-performing teams Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
09/25/2026
Full time
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The purpose of the HR/Admin Unit Manager is to ensure the streamlined operation of the IT HR/Admin Unit in alignment with the business objectives of the GBA Department and the AHM IT Business Unit. This individual will plan, coordinate, direct the activities of the HR/Admin Unit, as well as provide administrative direction and support for daily operational activities of the HR/Admin Unit. They will work closely with decision makers across the organization to identify, recommend, develop, implement, and support cost-effective technology solutions and/or services for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices as it relates to the services and applications supported by the HR/Admin Unit. Key Accountabilities Partner with the Department Manager to shape and advance the strategic vision and direction of AHM IT, the Enterprise System Services Division, and the General Business Applications Department, translating organizational objectives into actionable plans and driving effective execution of divisional and departmental strategies. Build and strengthen strategic partnerships across North America and Honda Global organizations, establish trust, credibility, and alignment through a deep understanding of business needs. Leverage influence, collaboration, and stakeholder engagement to advance enterprise priorities and maximize the achievement of North America IT objectives. Build, develop, and lead high-performing IT teams by fostering a culture of continuous learning, professional growth, and accountability through effective coaching, mentoring, talent development, and performance management. Inspire and empower associates to remain engaged, motivated, and aligned in achieving organizational goals, business objectives, and operational excellence. Lead the successful delivery of the HR/Admin Unit project portfolio by achieving approved annual objectives and ensuring commitments related to schedule, budget, quality, scope, and business value are consistently met Provide leadership and governance for the HR/Admin application portfolio, ensuring reliable operations, strategic alignment, and continuous improvement of enterprise platforms supporting Human Resources, Administration, Time & Attendance, Talent Management, Learning, Employee Services, and Digital Workflow processes. Partner with business leaders to define priorities, develop technology roadmaps, manage service delivery, and drive innovation that enhances organizational effectiveness and user experience. Qualifications, Experience, and Skills Educational qualifications: Must have a Bachelors level college degree in Computer Sciences, Information Systems / IT, Electronics or a related STEM field of study. Minimum work experience: At least 10 years of relevant IT experience in core business systems, preferably in an enterprise environment in the manufacturing industry • Extensive experience leading cross-functional teams, influencing stakeholders, and driving organizational change. • Strong analytical, problem-solving, and decision-making skills with the ability to balance strategic priorities and operational demands. • Excellent written, verbal, and executive communication skills, with the ability to develop clear, concise, and impactful business communications. • Demonstrated experience preparing and delivering presentations to senior leadership and executive management. • Proven experience developing, managing, and forecasting operational and project budgets. • Strong vendor management and contract oversight experience, including performance management and service delivery governance. Other preferred knowledge and experience: • Comprehensive knowledge of enterprise Human Resources and Administration IT systems, including platforms such as ServiceNow HRSD, UKG/Kronos Workforce Management, SuccessFactors, OpenText Info Archive, SAP ECC, Learning Management, Talent Management, and related business applications. • Strong understanding of enterprise application lifecycle management, technology roadmaps, governance, and service delivery best practices. • Proven experience leading large-scale, cross-functional technology initiatives and digital transformation programs. • Excellent understanding of organizational goals, business processes, and strategic planning methodologies. • In-depth knowledge of data privacy, security, compliance, and regulatory requirements applicable to Human Resources and employee data. • Strong understanding of Human Resources, Workforce Management, and Administration business processes, policies, and practices. • Demonstrated success building collaborative partnerships and aligning diverse stakeholder groups to achieve common business objectives. • Experience applying Agile, Lean, and continuous improvement principles to enhance service delivery and operational effectiveness • Strong leadership, coaching, mentoring and talent development capabilities with a focus on building high-performing teams Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
AI Principal Technical Consultant (ServiceNow AI) DETAILS Location: Remote Travel: up to 25% travel, as needed Position Type: 12M+ Contract Hourly / Salary: to $160W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking multiple AI Principal Technical Consultants for a 12M+ Contract opportunity that will be remote. The AI Principal Technical Consultants will leverage deep ServiceNow expertise to architect, design, develop, and deploy AI-powered solutions across the ServiceNow platform, including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. The AI Principal Technical Consultants will serve as the technical lead for enterprise AI initiatives by mentoring development teams, ensuring solution quality, providing architectural guidance, and overseeing project delivery from design through implementation. The AI Principal Technical Consultants will deliver consulting, integration, and enterprise AI solutions that enable intelligent automation, optimize business processes, and drive measurable business value across the organization. JOB REQUIREMENTS ServiceNow SME (Subject Matter Expert) Developing / Architecting Solutions on the ServiceNow Platform ServiceNow Process Areas (expertise) - ITSM / ITOM / HRSD / CSM / SPM, etc. + AI / Automation Capabilities in 1+ Areas ServiceNow Development - Scripting / Workflow Development / AI Agent Configuration / Skill Development / Workflow Orchestration ServiceNow AI / Agentic AI Implementing ServiceNow AI Capabilities (Now Assist / AI Agents / Predictive Intelligence / Virtual Agent / NLU / Agentic AI Workflows) Designing AI / Intelligent Automation Solutions via ServiceNow AI Platform ServiceNow AI Roadmaps / Best Practices / Emerging Platform Capabilities AI / GenAI Technologies Generative AI / LLM Expertise - GenAI / LLM / Prompt Engineering / RAG / AI Governance Evaluating AI Architectures - Build vs. Configuration Architecture Decisions / Model Selection / Enterprise AI Design Tradeoffs Responsible AI / AI Governance / Security / Compliance Integration / Solution Architecture ServiceNow AI Capability Integration - 3rd Party Applications / LLM Providers / Enterprise Data Platforms / APIs / Automation Tools Enterprise AI Solution Architecture - Architecting Scalable / Secure / Maintainable Solutions Across Multiple Technology Platforms Consulting / Leadership Technical Lead / Solution Architect on Enterprise ServiceNow Implementations Mentor Developers / Provide Architectural Guidance / Perform Technical Reviews / Ensure High-Quality Project Delivery Translating Business Requirements into Technical AI Solutions Executive Engagement Effectively Communicating AI Strategy / Business Value / ROI / Technical Recommendations to Executive / Technical Audiences Excellent Written / Verbal Communication Skills + Strong Stakeholder Management Abilities Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/24/2026
Full time
AI Principal Technical Consultant (ServiceNow AI) DETAILS Location: Remote Travel: up to 25% travel, as needed Position Type: 12M+ Contract Hourly / Salary: to $160W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking multiple AI Principal Technical Consultants for a 12M+ Contract opportunity that will be remote. The AI Principal Technical Consultants will leverage deep ServiceNow expertise to architect, design, develop, and deploy AI-powered solutions across the ServiceNow platform, including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. The AI Principal Technical Consultants will serve as the technical lead for enterprise AI initiatives by mentoring development teams, ensuring solution quality, providing architectural guidance, and overseeing project delivery from design through implementation. The AI Principal Technical Consultants will deliver consulting, integration, and enterprise AI solutions that enable intelligent automation, optimize business processes, and drive measurable business value across the organization. JOB REQUIREMENTS ServiceNow SME (Subject Matter Expert) Developing / Architecting Solutions on the ServiceNow Platform ServiceNow Process Areas (expertise) - ITSM / ITOM / HRSD / CSM / SPM, etc. + AI / Automation Capabilities in 1+ Areas ServiceNow Development - Scripting / Workflow Development / AI Agent Configuration / Skill Development / Workflow Orchestration ServiceNow AI / Agentic AI Implementing ServiceNow AI Capabilities (Now Assist / AI Agents / Predictive Intelligence / Virtual Agent / NLU / Agentic AI Workflows) Designing AI / Intelligent Automation Solutions via ServiceNow AI Platform ServiceNow AI Roadmaps / Best Practices / Emerging Platform Capabilities AI / GenAI Technologies Generative AI / LLM Expertise - GenAI / LLM / Prompt Engineering / RAG / AI Governance Evaluating AI Architectures - Build vs. Configuration Architecture Decisions / Model Selection / Enterprise AI Design Tradeoffs Responsible AI / AI Governance / Security / Compliance Integration / Solution Architecture ServiceNow AI Capability Integration - 3rd Party Applications / LLM Providers / Enterprise Data Platforms / APIs / Automation Tools Enterprise AI Solution Architecture - Architecting Scalable / Secure / Maintainable Solutions Across Multiple Technology Platforms Consulting / Leadership Technical Lead / Solution Architect on Enterprise ServiceNow Implementations Mentor Developers / Provide Architectural Guidance / Perform Technical Reviews / Ensure High-Quality Project Delivery Translating Business Requirements into Technical AI Solutions Executive Engagement Effectively Communicating AI Strategy / Business Value / ROI / Technical Recommendations to Executive / Technical Audiences Excellent Written / Verbal Communication Skills + Strong Stakeholder Management Abilities Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client is seeking an IT Service Analyst to join their growing IT team supporting a large, multi-office legal organization. This individual will serve as the first point of contact for attorneys and staff, providing exceptional technical support across desktop hardware, software, conferencing technologies, and enterprise applications. This is an excellent opportunity for someone looking to build a long-term career in IT within an enterprise environment. The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting a fast-paced, professional organization. Key Responsibilities Provide first-level technical support via phone, email, walk-up requests, and remote support. Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues. Image, configure, and deploy laptops for new hires. Set up and test workstations, monitors, docking stations, keyboards, and other equipment. Support Zoom Rooms and conference room audio/video technology. Assist remote employees with connectivity and application issues. Support legal-specific applications, including document management systems and other business applications. Accurately document all user interactions and technical issues within the organization's ticketing system. Escalate issues to Infrastructure, Security, or Applications teams when appropriate. Maintain accurate IT asset inventory, including laptops, monitors, and accessories. Ensure sufficient inventory is available for new hires and office needs. Participate in office technology projects, relocations, and hardware deployments as needed. Required Qualifications 2+ years of IT Help Desk, Desktop Support, or Service Desk experience. Experience supporting Microsoft Windows operating systems. Working knowledge of Microsoft 365. Experience with ticketing systems such as ServiceNow, Remedy, ManageEngine, or similar platforms. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Strong customer service mindset with the ability to support executive-level users. Ability to prioritize multiple tasks in a fast-paced environment. Highly organized with strong attention to detail. Preferred Qualifications Experience supporting enterprise environments with multiple office locations. Experience supporting professional services or legal organizations. Familiarity with Zoom Rooms or conference room AV technology. Knowledge of ITIL principles or ITIL Foundations certification. Experience with IT asset management and inventory control. What We're Looking For The ideal candidate is someone who: Takes initiative and proactively solves problems. Enjoys helping people and delivering outstanding customer service. Thrives in a fast-paced, high-expectation environment. Can remain calm and professional while supporting demanding users. Wants to continuously learn new technologies and grow their IT career. Is looking for a long-term career opportunity rather than simply another IT support position. Growth Opportunities This organization strongly promotes from within and encourages professional development. Employees have opportunities to advance into specialized IT disciplines such as: Cybersecurity Infrastructure Applications Systems Administration Team members are encouraged to pursue certifications and technical training to support their long-term career growth. Why Join? Competitive salary and benefits Collaborative enterprise IT team Exposure to a wide variety of technologies Opportunity to work on office expansion and technology projects Clear path for professional growth and advancement By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/24/2026
Full time
IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client is seeking an IT Service Analyst to join their growing IT team supporting a large, multi-office legal organization. This individual will serve as the first point of contact for attorneys and staff, providing exceptional technical support across desktop hardware, software, conferencing technologies, and enterprise applications. This is an excellent opportunity for someone looking to build a long-term career in IT within an enterprise environment. The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting a fast-paced, professional organization. Key Responsibilities Provide first-level technical support via phone, email, walk-up requests, and remote support. Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues. Image, configure, and deploy laptops for new hires. Set up and test workstations, monitors, docking stations, keyboards, and other equipment. Support Zoom Rooms and conference room audio/video technology. Assist remote employees with connectivity and application issues. Support legal-specific applications, including document management systems and other business applications. Accurately document all user interactions and technical issues within the organization's ticketing system. Escalate issues to Infrastructure, Security, or Applications teams when appropriate. Maintain accurate IT asset inventory, including laptops, monitors, and accessories. Ensure sufficient inventory is available for new hires and office needs. Participate in office technology projects, relocations, and hardware deployments as needed. Required Qualifications 2+ years of IT Help Desk, Desktop Support, or Service Desk experience. Experience supporting Microsoft Windows operating systems. Working knowledge of Microsoft 365. Experience with ticketing systems such as ServiceNow, Remedy, ManageEngine, or similar platforms. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Strong customer service mindset with the ability to support executive-level users. Ability to prioritize multiple tasks in a fast-paced environment. Highly organized with strong attention to detail. Preferred Qualifications Experience supporting enterprise environments with multiple office locations. Experience supporting professional services or legal organizations. Familiarity with Zoom Rooms or conference room AV technology. Knowledge of ITIL principles or ITIL Foundations certification. Experience with IT asset management and inventory control. What We're Looking For The ideal candidate is someone who: Takes initiative and proactively solves problems. Enjoys helping people and delivering outstanding customer service. Thrives in a fast-paced, high-expectation environment. Can remain calm and professional while supporting demanding users. Wants to continuously learn new technologies and grow their IT career. Is looking for a long-term career opportunity rather than simply another IT support position. Growth Opportunities This organization strongly promotes from within and encourages professional development. Employees have opportunities to advance into specialized IT disciplines such as: Cybersecurity Infrastructure Applications Systems Administration Team members are encouraged to pursue certifications and technical training to support their long-term career growth. Why Join? Competitive salary and benefits Collaborative enterprise IT team Exposure to a wide variety of technologies Opportunity to work on office expansion and technology projects Clear path for professional growth and advancement By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 09-30-2026 Job Description We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation. In this role, you will be at the forefront of designing, implementing, and optimizing AI-powered solutions integrated into the ServiceNow platform. Your primary focus will be on leveraging artificial intelligence, including custom MCP tooling, Agentic scoped applications, and third-party Large Language Models-to enhance workflows, automate complex processes, and deliver innovative business outcomes. You will architect and build custom AI solutions and ensure seamless user experiences through intelligent automation. As a thought leader in AI, you will collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and contribute to Visa's enterprise AI strategy. In addition to your AI responsibilities, you will develop and configure integrations between ServiceNow and other enterprise applications, manage the full lifecycle of these integrations (from API development and scripting to framework deployment), and ensure robust, secure, and scalable connections. Roles and responsibilities: Designing, developing, and optimizing AI-powered solutions (built within the ServiceNow platform and/or integrated through external custom solutions), including the creation of custom MCP tooling and Agentic solutions. Leveraging AI solutions to integrate and orchestrate third-party Large Language Models (LLMs) such as OpenAI, Google Gemini, etc, driving intelligent automation and enhanced user experiences. Collaborating with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and deliver innovative, AI-driven business outcomes. Troubleshooting and resolving issues with ServiceNow configurations and AI components, ensuring seamless operation and reliability. Identifying requirement gaps to ensure high-quality solutions and providing configuration options with clear pros and cons. Designing and implementing intuitive, user-friendly software that enables customer-led customization and flexibility. Collaborating with internal customers and business analysts to clarify requirements and architect effective, AI-driven solutions. Authoring comprehensive technical design and build documentation for all facets of the technical infrastructure. Conducting research and analysis of existing systems to provide accurate time estimates and recommendations to project managers. Actively participating in project meetings and daily scrums to communicate development status, progress, and technical insights. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least September 30, 2026. Qualifications Basic Qualifications 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Proven ability to deliver projects on time and within budget by writing high-quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long-term supportability across global teams. Experience designing robust, scalable, and moderately complex architectural solutions that integrate across a broader technical ecosystem, while effectively operating as a collaborative member of a globally distributed team across diverse time zones and cultures. Minimum of 2 years of relevant professional experience including hands-on work with AI-powered solutions, with a bachelor's degree; or at least 2 years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD). In-depth knowledge of APIs, web services, and standard relational database concepts. Proven experience with JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML. Strong Python skills and hands-on experience building RESTful or GraphQL APIs. Demonstrated experience building GenAI solutions, agents, or conversational applications, exhibiting the ability to differentiate reasoning approaches like ReAct and Chain-of-Thought (CoT). Demonstrate ability to design and architect Agentic Systems, applying various agent architectures (symbolic, BDI, LLM-based) to design intelligent agents tailored for specific tasks and environments. Implement Core Agent Capabilities. Develop agents that can perceive, reason, plan, act, and learn, utilizing Python and relevant AI libraries and frameworks. Analyze and Evaluate Agent Behavior. Critically assess agent performance, understand the complexities of multi-agent systems and human-agent interaction, and identify risks. Navigate Ethical Landscapes. Identify, analyze, and address the ethical challenges and safety considerations inherent in developing and deploying autonomous AI systems, applying principles of responsible AI. Apply Agentic AI to Solve Problems. Conceptualize and build functional AI agents for practical applications, demonstrating the ability to integrate diverse concepts into cohesive business solutions. Deep understanding of prompt engineering concepts, LLM fine-tuning, and retrieval-augmented generation (RAG). Familiarity with MCP servers or comparable model-serving/hosting platforms. Excellent problem-solving skills, strong communication, and a collaborative attitude. Strong analytical skills with the ability to extensively analyze and improve business processes and workflows. Demonstrated expertise in designing, implementing, and optimizing AI-driven functionalities integrated with ServiceNow, such as custom Agentic AI skills, GenAI integrations, and intelligent automation. Strong technical background in ServiceNow-specific development tools and frameworks (UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, Update Sets). Strong knowledge of the CMDB, data modeling, data strategies, and integrations. Knowledge of ServiceNow ITSM/ITOM product portfolio including Change Management, Discovery, and Service Mapping. Relevant certifications such as Certified ServiceNow Admin (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are highly desirable. Information for US Applicants For roles located in the US, the estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
09/24/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 09-30-2026 Job Description We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation. In this role, you will be at the forefront of designing, implementing, and optimizing AI-powered solutions integrated into the ServiceNow platform. Your primary focus will be on leveraging artificial intelligence, including custom MCP tooling, Agentic scoped applications, and third-party Large Language Models-to enhance workflows, automate complex processes, and deliver innovative business outcomes. You will architect and build custom AI solutions and ensure seamless user experiences through intelligent automation. As a thought leader in AI, you will collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and contribute to Visa's enterprise AI strategy. In addition to your AI responsibilities, you will develop and configure integrations between ServiceNow and other enterprise applications, manage the full lifecycle of these integrations (from API development and scripting to framework deployment), and ensure robust, secure, and scalable connections. Roles and responsibilities: Designing, developing, and optimizing AI-powered solutions (built within the ServiceNow platform and/or integrated through external custom solutions), including the creation of custom MCP tooling and Agentic solutions. Leveraging AI solutions to integrate and orchestrate third-party Large Language Models (LLMs) such as OpenAI, Google Gemini, etc, driving intelligent automation and enhanced user experiences. Collaborating with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and deliver innovative, AI-driven business outcomes. Troubleshooting and resolving issues with ServiceNow configurations and AI components, ensuring seamless operation and reliability. Identifying requirement gaps to ensure high-quality solutions and providing configuration options with clear pros and cons. Designing and implementing intuitive, user-friendly software that enables customer-led customization and flexibility. Collaborating with internal customers and business analysts to clarify requirements and architect effective, AI-driven solutions. Authoring comprehensive technical design and build documentation for all facets of the technical infrastructure. Conducting research and analysis of existing systems to provide accurate time estimates and recommendations to project managers. Actively participating in project meetings and daily scrums to communicate development status, progress, and technical insights. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least September 30, 2026. Qualifications Basic Qualifications 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Proven ability to deliver projects on time and within budget by writing high-quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long-term supportability across global teams. Experience designing robust, scalable, and moderately complex architectural solutions that integrate across a broader technical ecosystem, while effectively operating as a collaborative member of a globally distributed team across diverse time zones and cultures. Minimum of 2 years of relevant professional experience including hands-on work with AI-powered solutions, with a bachelor's degree; or at least 2 years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD). In-depth knowledge of APIs, web services, and standard relational database concepts. Proven experience with JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML. Strong Python skills and hands-on experience building RESTful or GraphQL APIs. Demonstrated experience building GenAI solutions, agents, or conversational applications, exhibiting the ability to differentiate reasoning approaches like ReAct and Chain-of-Thought (CoT). Demonstrate ability to design and architect Agentic Systems, applying various agent architectures (symbolic, BDI, LLM-based) to design intelligent agents tailored for specific tasks and environments. Implement Core Agent Capabilities. Develop agents that can perceive, reason, plan, act, and learn, utilizing Python and relevant AI libraries and frameworks. Analyze and Evaluate Agent Behavior. Critically assess agent performance, understand the complexities of multi-agent systems and human-agent interaction, and identify risks. Navigate Ethical Landscapes. Identify, analyze, and address the ethical challenges and safety considerations inherent in developing and deploying autonomous AI systems, applying principles of responsible AI. Apply Agentic AI to Solve Problems. Conceptualize and build functional AI agents for practical applications, demonstrating the ability to integrate diverse concepts into cohesive business solutions. Deep understanding of prompt engineering concepts, LLM fine-tuning, and retrieval-augmented generation (RAG). Familiarity with MCP servers or comparable model-serving/hosting platforms. Excellent problem-solving skills, strong communication, and a collaborative attitude. Strong analytical skills with the ability to extensively analyze and improve business processes and workflows. Demonstrated expertise in designing, implementing, and optimizing AI-driven functionalities integrated with ServiceNow, such as custom Agentic AI skills, GenAI integrations, and intelligent automation. Strong technical background in ServiceNow-specific development tools and frameworks (UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, Update Sets). Strong knowledge of the CMDB, data modeling, data strategies, and integrations. Knowledge of ServiceNow ITSM/ITOM product portfolio including Change Management, Discovery, and Service Mapping. Relevant certifications such as Certified ServiceNow Admin (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are highly desirable. Information for US Applicants For roles located in the US, the estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
Req ID: 388019 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Administration Advisor to join our team in Plano, Texas (US-TX), United States (US). This is a hybrid role based in Plano, Texas , with regular onsite presence required at the NTT DATA Headquarters for team collaboration, project planning, stakeholder engagement, and key operational activities. The role combines remote work with in-office participation to support effective cross-functional partnership and platform delivery. Position Summary We are seeking an experienced Epic IAM & Security Subject Matter Expert (SME) to provide advanced technical leadership and Level 4 support for Epic security, identity and access management (IAM), authentication, and integrations. This role is responsible for security architecture, complex troubleshooting, access governance, and ensuring secure, compliant access across the Epic ecosystem. The ideal candidate will collaborate closely with Epic application teams, IAM, Cybersecurity, Infrastructure, Active Directory/Entra ID administrators, and business stakeholders to deliver secure, scalable, and compliant solutions. Key Responsibilities Epic Security & Access Management Manage and support Epic security models, roles, profiles, classes, and access controls. Troubleshoot complex authentication, authorization, and user access issues. Support privileged and sensitive access management across Epic environments. Conduct access reviews and support audit and compliance activities. Implement least-privilege and segregation-of-duties controls. Identity & Access Management (IAM) Integrate Epic with enterprise IAM solutions including Active Directory, Entra ID, SailPoint, Saviynt, ServiceNow, MFA, and SSO platforms. Support Joiner-Mover-Leaver (JML) processes and automated provisioning/deprovisioning. Troubleshoot identity synchronization, federation, and provisioning issues. Authentication & Single Sign-On Support and troubleshoot SSO, SAML, OAuth/OIDC, MFA, and federation services. Analyze authentication flows, certificates, tokens, and conditional access configurations. Resolve complex access and authentication incidents across interconnected systems. Epic Integrations & Interoperability Support integrations between Epic and enterprise applications. Troubleshoot API, web service, HL7, and FHIR-based integrations. Coordinate resolution of interface and interoperability issues with technical teams. Incident, Problem & Technical Leadership Lead resolution of critical P1/P2/P3 incidents. Perform root cause analysis (RCA) and implement preventive solutions. Serve as the highest technical escalation point for Epic IAM and Security issues. Mentor and provide guidance to L1-L3 support teams. Architecture, Compliance & Automation Design and enhance secure IAM and access management solutions. Support HIPAA, ITGC, audit, and compliance requirements. Develop automation using PowerShell, REST APIs, and scripting technologies. Drive process improvements and operational efficiencies. Required Qualifications 5+ years of experience in Identity & Access Management, Security Administration, or Healthcare IT Security. 3+ years of experience supporting Epic Security and Access Management. Hands-on experience with: Epic Security (Roles, Profiles, Security Classes, Access Controls) Microsoft Active Directory & Entra ID SSO, SAML, OAuth/OIDC, MFA, and Federation Services IAM/IGA platforms such as SailPoint or Saviynt ServiceNow integration and workflow processes Experience supporting automated provisioning and JML processes. Strong troubleshooting skills across access, identity, authentication, and integration domains. Experience with PowerShell, REST APIs, and automation scripting. Understanding of healthcare compliance requirements including HIPAA. Preferred Skills Epic Security Certification. Experience with Epic interoperability technologies including HL7 and FHIR. Knowledge of Privileged Access Management (PAM) solutions. Experience with Conditional Access and Zero Trust security frameworks. Familiarity with cloud identity and access governance best practices. Experience supporting healthcare environments and clinical applications. Strong stakeholder management, communication, and technical leadership skills. NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role will depend on the location of the successful candidate. For candidates in either of these locations, the starting pay range is $117,600- $156,800k. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
09/24/2026
Full time
Req ID: 388019 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Administration Advisor to join our team in Plano, Texas (US-TX), United States (US). This is a hybrid role based in Plano, Texas , with regular onsite presence required at the NTT DATA Headquarters for team collaboration, project planning, stakeholder engagement, and key operational activities. The role combines remote work with in-office participation to support effective cross-functional partnership and platform delivery. Position Summary We are seeking an experienced Epic IAM & Security Subject Matter Expert (SME) to provide advanced technical leadership and Level 4 support for Epic security, identity and access management (IAM), authentication, and integrations. This role is responsible for security architecture, complex troubleshooting, access governance, and ensuring secure, compliant access across the Epic ecosystem. The ideal candidate will collaborate closely with Epic application teams, IAM, Cybersecurity, Infrastructure, Active Directory/Entra ID administrators, and business stakeholders to deliver secure, scalable, and compliant solutions. Key Responsibilities Epic Security & Access Management Manage and support Epic security models, roles, profiles, classes, and access controls. Troubleshoot complex authentication, authorization, and user access issues. Support privileged and sensitive access management across Epic environments. Conduct access reviews and support audit and compliance activities. Implement least-privilege and segregation-of-duties controls. Identity & Access Management (IAM) Integrate Epic with enterprise IAM solutions including Active Directory, Entra ID, SailPoint, Saviynt, ServiceNow, MFA, and SSO platforms. Support Joiner-Mover-Leaver (JML) processes and automated provisioning/deprovisioning. Troubleshoot identity synchronization, federation, and provisioning issues. Authentication & Single Sign-On Support and troubleshoot SSO, SAML, OAuth/OIDC, MFA, and federation services. Analyze authentication flows, certificates, tokens, and conditional access configurations. Resolve complex access and authentication incidents across interconnected systems. Epic Integrations & Interoperability Support integrations between Epic and enterprise applications. Troubleshoot API, web service, HL7, and FHIR-based integrations. Coordinate resolution of interface and interoperability issues with technical teams. Incident, Problem & Technical Leadership Lead resolution of critical P1/P2/P3 incidents. Perform root cause analysis (RCA) and implement preventive solutions. Serve as the highest technical escalation point for Epic IAM and Security issues. Mentor and provide guidance to L1-L3 support teams. Architecture, Compliance & Automation Design and enhance secure IAM and access management solutions. Support HIPAA, ITGC, audit, and compliance requirements. Develop automation using PowerShell, REST APIs, and scripting technologies. Drive process improvements and operational efficiencies. Required Qualifications 5+ years of experience in Identity & Access Management, Security Administration, or Healthcare IT Security. 3+ years of experience supporting Epic Security and Access Management. Hands-on experience with: Epic Security (Roles, Profiles, Security Classes, Access Controls) Microsoft Active Directory & Entra ID SSO, SAML, OAuth/OIDC, MFA, and Federation Services IAM/IGA platforms such as SailPoint or Saviynt ServiceNow integration and workflow processes Experience supporting automated provisioning and JML processes. Strong troubleshooting skills across access, identity, authentication, and integration domains. Experience with PowerShell, REST APIs, and automation scripting. Understanding of healthcare compliance requirements including HIPAA. Preferred Skills Epic Security Certification. Experience with Epic interoperability technologies including HL7 and FHIR. Knowledge of Privileged Access Management (PAM) solutions. Experience with Conditional Access and Zero Trust security frameworks. Familiarity with cloud identity and access governance best practices. Experience supporting healthcare environments and clinical applications. Strong stakeholder management, communication, and technical leadership skills. NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role will depend on the location of the successful candidate. For candidates in either of these locations, the starting pay range is $117,600- $156,800k. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Fayetteville Public Works Commission
Fayetteville, North Carolina
Job Summary Fayetteville Public Works Commission is seeking an Oracle Application Analyst (C2M/CCS) to support, maintain, and enhance enterprise utility applications, including Oracle Utilities Customer to Meter (C2M) and Customer Cloud Service (CCS). This role ensures reliable system performance while supporting customer service and billing operations. Key Responsibilities Provide day to day support for Oracle Utilities C2M/CCS applications Troubleshoot, analyze, and resolve system and application issues Configure and maintain application functionality Support integrations, APIs, batch processes, and interface monitoring Execute system, integration, and user acceptance testing (UAT) Assist with upgrades, patches, and change management processes Develop and maintain system documentation and knowledgebase materials Partner with business users to gather requirements and implement solutions Generate reports and support data extraction using queries Support customer service, billing, and meter to cash processes Minimum Qualifications Bachelor's degree + 3 years of application support experience OR Associate degree + 7 years experience OR High school diploma + 11 years experience Experience supporting enterprise applications in a production environment Strong troubleshooting and problem solving skills Understanding of SDLC and change management processes Preferred Qualifications Experience with Oracle Utilities C2M, CCS, or CIS platforms Knowledge of utility billing and meter to cash processes Experience with integrations, APIs, or SaaS/cloud applications Familiarity with ServiceNow or similar ticketing systems Experience with testing, upgrades, and release management Additional Information Strong communication and documentation skills required Ability to manage multiple priorities in a fast paced environment Office based role with prolonged computer use Special Requirements Ability to perform the essential functions of the position, including extended computer based work. What We Offer Health & Wellness Benefits: Medical, Dental, and Vision Plans with HSA and FSA options. Group Life and Long Term Disability Insurance. Cafeteria plan and flexible benefits program Wellness program with incentives and benefit credits through Know Your Number participation Onsite Gym and Onsite Medical Facility. Retirement & Financial Benefits: Pension through the NC Local Government Employees' Retirement System. 401(k) Match Retirement Plan. 457 Plan for additional retirement savings. The opportunity to work for an award winning utility recognized for excellence, reliability, and community stewardship A mission driven environment where leadership, innovation, and operational excellence directly impact the quality of life for the community we serve. Work Life Balance & Support: Paid Holidays and PTO with rollover options. Employee Assistance Program (EAP) Career Development: Mentorship and career development programs, and opportunities for advancement. Apply today to support critical systems that power utility operations and customer service for our community. EMPLOYER'S RIGHTS: This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position. Applicants must be currently authorized to work in the United States on a full-time basis. PWC does not offer employment-based visa sponsorship now or in the future. Grade 414 $81,932.46-$107,946.02/ Salary
09/23/2026
Full time
Job Summary Fayetteville Public Works Commission is seeking an Oracle Application Analyst (C2M/CCS) to support, maintain, and enhance enterprise utility applications, including Oracle Utilities Customer to Meter (C2M) and Customer Cloud Service (CCS). This role ensures reliable system performance while supporting customer service and billing operations. Key Responsibilities Provide day to day support for Oracle Utilities C2M/CCS applications Troubleshoot, analyze, and resolve system and application issues Configure and maintain application functionality Support integrations, APIs, batch processes, and interface monitoring Execute system, integration, and user acceptance testing (UAT) Assist with upgrades, patches, and change management processes Develop and maintain system documentation and knowledgebase materials Partner with business users to gather requirements and implement solutions Generate reports and support data extraction using queries Support customer service, billing, and meter to cash processes Minimum Qualifications Bachelor's degree + 3 years of application support experience OR Associate degree + 7 years experience OR High school diploma + 11 years experience Experience supporting enterprise applications in a production environment Strong troubleshooting and problem solving skills Understanding of SDLC and change management processes Preferred Qualifications Experience with Oracle Utilities C2M, CCS, or CIS platforms Knowledge of utility billing and meter to cash processes Experience with integrations, APIs, or SaaS/cloud applications Familiarity with ServiceNow or similar ticketing systems Experience with testing, upgrades, and release management Additional Information Strong communication and documentation skills required Ability to manage multiple priorities in a fast paced environment Office based role with prolonged computer use Special Requirements Ability to perform the essential functions of the position, including extended computer based work. What We Offer Health & Wellness Benefits: Medical, Dental, and Vision Plans with HSA and FSA options. Group Life and Long Term Disability Insurance. Cafeteria plan and flexible benefits program Wellness program with incentives and benefit credits through Know Your Number participation Onsite Gym and Onsite Medical Facility. Retirement & Financial Benefits: Pension through the NC Local Government Employees' Retirement System. 401(k) Match Retirement Plan. 457 Plan for additional retirement savings. The opportunity to work for an award winning utility recognized for excellence, reliability, and community stewardship A mission driven environment where leadership, innovation, and operational excellence directly impact the quality of life for the community we serve. Work Life Balance & Support: Paid Holidays and PTO with rollover options. Employee Assistance Program (EAP) Career Development: Mentorship and career development programs, and opportunities for advancement. Apply today to support critical systems that power utility operations and customer service for our community. EMPLOYER'S RIGHTS: This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position. Applicants must be currently authorized to work in the United States on a full-time basis. PWC does not offer employment-based visa sponsorship now or in the future. Grade 414 $81,932.46-$107,946.02/ Salary
University Health is seeking an experienced Systems Administrator with deep UKG Workforce Management expertise to support and enhance mission-critical financial, clinical, and administrative systems within a large, complex healthcare environment. This role is ideal for a senior-level professional who enjoys system ownership, problem-solving, and partnering with business and clinical leaders to keep enterprise systems running at peak performance. Why This Role Matters In this role, you will serve as a technical authority and trusted advisor, providing hands-on system administration, analysis, and guidance for enterprise applications that directly support patient care and hospital operations. Your work will have a visible, organization-wide impact. Key Responsibilities •Serve as a technical resource for UKG Workforce Management and ERP-based systems •Provide system administration, analysis, configuration, and ongoing support for production and non-production environments •Lead and support system upgrades, patches, fixes, and enhancements •Perform systems analysis, testing, and post-implementation reviews •Troubleshoot complex system and integration issues across platforms •Support databases, interfaces, data extraction, reporting, and backups •Collaborate with IS leadership, vendors, and internal customers on projects and issue resolution •Participate in change control, standards development, and system documentation •Provide on-call support for assigned enterprise systems Required Experience & Skills •Strong hands-on experience with UKG Workforce Management (required) to include supporting basic & advanced scheduling, timekeeping, and time clocks •3+ years of systems administration, programming, or system analysis experience •Experience supporting ERP or large enterprise application environments •Proficiency in at least one programming or scripting language (API, SQL, Visual Basic, ASP/Web, C++, Dell Boomi, or similar) •Working knowledge of relational databases (SQL Server, Oracle) •Experience supporting application related hardware such as time clocks, tablets, or similar •Experience supporting Windows and/or UNIX operating systems •Strong analytical, troubleshooting, and documentation skills •Ability to work independently while collaborating across technical and non-technical teams Preferred Experience •Healthcare systems or regulated environments •Experience supporting enterprise platforms such as PeopleSoft, Premier, OnBase, ServiceNow, or similar •Report writing and data extraction tools (SQL, Business Objects) Why University Health University Health offers more than just a job - we offer long-term stability, meaningful work, and strong total rewards, including: •Comprehensive medical, dental, and vision coverage •Defined benefit pension plan •Generous paid time off and paid holidays •Tuition assistance and professional development •Stable, mission-driven public healthcare environment •Opportunities to work on complex, enterprise-scale systems that matter If you are a seasoned UKG systems professional looking for a role where your expertise is valued, your work has purpose, and your career has longevity, we encourage you to apply.
09/21/2026
Full time
University Health is seeking an experienced Systems Administrator with deep UKG Workforce Management expertise to support and enhance mission-critical financial, clinical, and administrative systems within a large, complex healthcare environment. This role is ideal for a senior-level professional who enjoys system ownership, problem-solving, and partnering with business and clinical leaders to keep enterprise systems running at peak performance. Why This Role Matters In this role, you will serve as a technical authority and trusted advisor, providing hands-on system administration, analysis, and guidance for enterprise applications that directly support patient care and hospital operations. Your work will have a visible, organization-wide impact. Key Responsibilities •Serve as a technical resource for UKG Workforce Management and ERP-based systems •Provide system administration, analysis, configuration, and ongoing support for production and non-production environments •Lead and support system upgrades, patches, fixes, and enhancements •Perform systems analysis, testing, and post-implementation reviews •Troubleshoot complex system and integration issues across platforms •Support databases, interfaces, data extraction, reporting, and backups •Collaborate with IS leadership, vendors, and internal customers on projects and issue resolution •Participate in change control, standards development, and system documentation •Provide on-call support for assigned enterprise systems Required Experience & Skills •Strong hands-on experience with UKG Workforce Management (required) to include supporting basic & advanced scheduling, timekeeping, and time clocks •3+ years of systems administration, programming, or system analysis experience •Experience supporting ERP or large enterprise application environments •Proficiency in at least one programming or scripting language (API, SQL, Visual Basic, ASP/Web, C++, Dell Boomi, or similar) •Working knowledge of relational databases (SQL Server, Oracle) •Experience supporting application related hardware such as time clocks, tablets, or similar •Experience supporting Windows and/or UNIX operating systems •Strong analytical, troubleshooting, and documentation skills •Ability to work independently while collaborating across technical and non-technical teams Preferred Experience •Healthcare systems or regulated environments •Experience supporting enterprise platforms such as PeopleSoft, Premier, OnBase, ServiceNow, or similar •Report writing and data extraction tools (SQL, Business Objects) Why University Health University Health offers more than just a job - we offer long-term stability, meaningful work, and strong total rewards, including: •Comprehensive medical, dental, and vision coverage •Defined benefit pension plan •Generous paid time off and paid holidays •Tuition assistance and professional development •Stable, mission-driven public healthcare environment •Opportunities to work on complex, enterprise-scale systems that matter If you are a seasoned UKG systems professional looking for a role where your expertise is valued, your work has purpose, and your career has longevity, we encourage you to apply.