16 jobs found

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Active Secret What You Will Do: We are seeking a Power Platform Developer and an Innovation Specialist to support a front-office modernization effort for a federal DOW client. This role is responsible for designing and building the document management architecture, automated workflows, AI agent configurations, and data capabilities that span a multi-milestone delivery program. The position operates within a lean, agile sprint-based team and requires the ability to translate executive workflows into actionable, testable increments of capability across the Microsoft 365 and Power Platform ecosystem. Responsibilities: Build and maintain Power Automate workflows for inbox-driven task identification, action item routing, multi-step approvals, and exception handling Automate document detection, ingestion, and periodic summarization into SharePoint to support centralized knowledge management Design and configure SharePoint as a centralized repository for document retention, meeting records, briefs, and institutional knowledge Build Microsoft Forms-based or Canvas App-based intake tools for standardized capture and routing of meeting requests and action items Design and build Canvas Apps providing tailored, intuitive user experiences with guided workflows and embedded automation in lieu of standard form-based tools Connect Canvas Apps to Dataverse, SharePoint, and third-party data sources via connectors and custom APIs Implement RBAC, row-level security, and table permissions Configure AI Builder, Copilot Studio, or Azure AI capabilities to support predictive task modeling, document summarization, and AI-assisted meeting documentation Support integration of Power BI dashboards for executive visibility into operational metrics and sprint progress Modernize manual, email-based, and document-driven front office processes through targeted automation Participate in sprint planning, backlog grooming, daily standups, milestone reviews, and retrospectives within an agile delivery cadence Collaborate with the Business Systems Analyst to translate business requirements and current-state process documentation into sprint-ready development tasks Ensure all solutions operate within the DON's approved technology environment, minimizing security, accreditation, and sustainment risk What You Will Need: Minimum of SIX (6) years of professional experience Minimum of TWO (2) years delivering Power Platform solutions Clearance: Active and Maintained SECRET Clearance Citizenship: US Citizenship is required Education: US equivalent Bachelor's degree required Hands-on experience building Canvas Apps, Model Driven Apps, and Power Automate workflows end-to-end, including intake, routing, approval, and notification patterns Experience configuring SharePoint as a structured document repository, including metadata, libraries, and permissions Familiarity with Microsoft Forms and its integration with Power Automate for intake and routing scenarios Ability to build polished, production-ready UI/UX for non-technical executives and front office users Ability to work effectively within an agile sprint model, including participation in planning, reviews, and iterative delivery Ability to collaborate directly with stakeholders, including requirements gathering, demos, and milestone reviews What Would Be Nice To Have: Prior federal or DOW environment experience Experience with AI Builder, Copilot Studio, or Azure AI for document summarization, classification, or task prediction Power BI dashboard development and integration with Power Platform data sources Familiarity with Microsoft 365 G5 licensing and available capabilities Azure infrastructure or architecture knowledge Application Lifecycle Management (ALM) and environment management Azure DevOps and Git source control API and third-party integration experience What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Active Secret What You Will Do: We are seeking a Power Platform Developer and an Innovation Specialist to support a front-office modernization effort for a federal DOW client. This role is responsible for designing and building the document management architecture, automated workflows, AI agent configurations, and data capabilities that span a multi-milestone delivery program. The position operates within a lean, agile sprint-based team and requires the ability to translate executive workflows into actionable, testable increments of capability across the Microsoft 365 and Power Platform ecosystem. Responsibilities: Build and maintain Power Automate workflows for inbox-driven task identification, action item routing, multi-step approvals, and exception handling Automate document detection, ingestion, and periodic summarization into SharePoint to support centralized knowledge management Design and configure SharePoint as a centralized repository for document retention, meeting records, briefs, and institutional knowledge Build Microsoft Forms-based or Canvas App-based intake tools for standardized capture and routing of meeting requests and action items Design and build Canvas Apps providing tailored, intuitive user experiences with guided workflows and embedded automation in lieu of standard form-based tools Connect Canvas Apps to Dataverse, SharePoint, and third-party data sources via connectors and custom APIs Implement RBAC, row-level security, and table permissions Configure AI Builder, Copilot Studio, or Azure AI capabilities to support predictive task modeling, document summarization, and AI-assisted meeting documentation Support integration of Power BI dashboards for executive visibility into operational metrics and sprint progress Modernize manual, email-based, and document-driven front office processes through targeted automation Participate in sprint planning, backlog grooming, daily standups, milestone reviews, and retrospectives within an agile delivery cadence Collaborate with the Business Systems Analyst to translate business requirements and current-state process documentation into sprint-ready development tasks Ensure all solutions operate within the DON's approved technology environment, minimizing security, accreditation, and sustainment risk What You Will Need: Minimum of SIX (6) years of professional experience Minimum of TWO (2) years delivering Power Platform solutions Clearance: Active and Maintained SECRET Clearance Citizenship: US Citizenship is required Education: US equivalent Bachelor's degree required Hands-on experience building Canvas Apps, Model Driven Apps, and Power Automate workflows end-to-end, including intake, routing, approval, and notification patterns Experience configuring SharePoint as a structured document repository, including metadata, libraries, and permissions Familiarity with Microsoft Forms and its integration with Power Automate for intake and routing scenarios Ability to build polished, production-ready UI/UX for non-technical executives and front office users Ability to work effectively within an agile sprint model, including participation in planning, reviews, and iterative delivery Ability to collaborate directly with stakeholders, including requirements gathering, demos, and milestone reviews What Would Be Nice To Have: Prior federal or DOW environment experience Experience with AI Builder, Copilot Studio, or Azure AI for document summarization, classification, or task prediction Power BI dashboard development and integration with Power Platform data sources Familiarity with Microsoft 365 G5 licensing and available capabilities Azure infrastructure or architecture knowledge Application Lifecycle Management (ALM) and environment management Azure DevOps and Git source control API and third-party integration experience What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD

Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD

Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD

Job Description Job Description This is a potential future position with JCTM pending contract award The Challenge IOD must organize, secure, govern, maintain, retrieve, share, and manage organizational information assets in accordance with Government standards. What if you could use your information-management and governance experience to improve the accessibility, integrity, compliance, and usability of mission information? Build Your Career At JCTM we value knowledge, experience, integrity, and commitment. Joining our team means becoming part of an organization that empowers individuals, prioritizes ethical practices, and fosters a culture of collaboration and growth. Challenging Projects As an Information Governance Specialist with JCTM, you will support IOD's information management, knowledge management, data stewardship, records management, content management, and governance activities. Key Responsibilities Support organization, security, and maintenance of organizational information assets in compliance with governance standards. Support Government-approved management controls, processes, and procedures for DHS, CISA, and IOD information- and data-management programs. Coordinate support for IOD's Knowledge Management program and improve information accessibility, searchability, and findability. Support the IOD Data Stewards Program and best practices in data standards, data quality, and data inventory. Coordinate support for IOD's Records Management Program and adherence to applicable NARA, DHS, and CISA records standards. Support efficient processes associated with CUI, FOIA, Open Government, Open Data, Section 508 compliance, NARA records management, forms, cybersecurity standards, privacy, civil discovery rules, classified markings, and DHS/CISA records and information-management guidance. Support content management and administrative maintenance of information platforms and portals including SharePoint, CISA public-facing internet sites, and ServiceNow. Document and confirm as-is and to-be information-management processes and workflows and support approved process improvements. Support information-management projects from initiation through closure. State-of-the-Art Technology Expand your expertise with Microsoft 365, including SharePoint, Teams, Power Apps, Power Automate, Power BI, and other collaborative and information-management platforms. New Skills Collaborate across information management, data governance, records management, business-process improvement, strategy, and operational teams. Room to Grow You will have opportunities to grow your career and contribute to JCTM's strategic goals, supported by mentorship and a collaborative work environment. You Have Experience in knowledge management, content management, data management, information/data sharing, and electronic records management. Experience with the applicable Microsoft 365 suite capabilities. Experience supporting data governance, governance frameworks, information management, and related reviews or oversight. Experience with business-process modeling and project/program management or coordination. Experience with Agile and/or Scrum methodologies, artificial intelligence or other emerging technologies, and applicable best practices/guidelines. Clearance This requirement is Unclassified. Applicants selected will be subject to the applicable DHS/CISA personnel-security process and must satisfy the background-investigation, Entry on Duty, fitness, and access requirements applicable to the position and to sensitive Government information. Equal Opportunity Employer Statement JCTM is an Equal Opportunity Employer that empowers our people to fearlessly drive internal and external change while supporting the safety and security of our great nation.

Job Description Job Description Description: Location: Tri-Cities, WA Travel: Up to 20% Reports To: Corporate VP of IS The IS Specialist III serves as the primary on-site technology leader supporting a multi-site operation of 50-200 users. This role ensures stable, secure, and efficient IT operations while coordinating closely with the Corporate IS team for advanced engineering, development, cybersecurity, and infrastructure initiatives. This is a senior-level technical generalist role combining Windows infrastructure support, business systems reporting, project coordination, industrial systems integration, and local technical leadership. The position is hands-on and part of the broader corporate IS team, which includes senior infrastructure engineers, developers, helpdesk, and junior development resources. Duties Infrastructure & Systems Operations (Primary Focus) Serve as the local lead for Windows-based infrastructure (Windows 10/11, Microsoft 365, Active Directory, core software platforms, hardware systems, and web services). Coordinate with the corporate infrastructure team on network support, backup and disaster recovery, endpoint management, and server lifecycle planning. Escalate complex issues appropriately while maintaining local ownership and accountability. Maintain documentation of systems, diagrams, configurations, and asset inventories. Assist with user provisioning, workstation deployments, and site-level hardware standards. Project Coordination & Implementation Lead site-level technology projects from requirements gathering through deployment. Coordinate with corporate developers and infrastructure engineers on larger initiatives. Manage timelines, vendor engagement, testing, and deployment activities. Evaluate new software and hardware solutions and provide structured recommendations. Assist with task estimation, prioritization, ROI evaluation, and project documentation. Hardware Integration & Operational Support Support integration of industrial or facility systems with enterprise IT infrastructure. Coordinate system integration between hardware platforms and internal software applications. Maintain appropriate segmentation between operational and corporate systems. Security & Compliance Support Ensure local systems adhere to corporate cybersecurity policies. Support NIST 800-171 and Sarbanes-Oxley-aligned controls in coordination with Corporate IS. Assist with audits through documentation, evidence gathering, and change control support. Promote secure configuration standards and end-user security best practices. Business Systems Lead & Reporting Participate in the SDLC for waste tracking, procurement, accounting, asset management, and ancillary information systems initiatives. Develop and maintain SQL queries and SQL Server reports (SQL, SSRS, RDL). Partner with operations to develop business requirements, validate system designs, update system documentation, and oversee implementation. Assist with data validation, testing, and minor integrations. Requirements: 10+ years of progressive IT experience in systems administration, infrastructure, or business systems roles; OR a four-year related degree with 5+ years of relevant experience. Strong Microsoft ecosystem experience (Windows Server/Client, Active Directory). Solid SQL experience (query writing, stored procedures, SSRS development). Experience supporting multi-site or distributed operations. Ability to manage technical priorities independently in an operational environment. Strong written and verbal communication skills across technical and non-technical stakeholders. Prefered Experience Experience in regulated or industrial environments. Experience with .NET, Go, JavaScript, C#, or other development environments. Familiarity with waste tracking, ERP, or accounting systems. Working knowledge of network fundamentals (firewalls, VLANs, VPN). Experience coordinating technical projects. Understanding of API integrations and data exchange models. This role serves as a senior embedded technical leader and operational bridge between site operations and Corporate IS. It provides hands-on technical support, business systems insight, and practical project leadership while leveraging centralized corporate expertise for deep engineering and development functions.

Job Description Job Description Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. Position Overview The Senior AV/VTC Specialist will provide expert-level audiovisual, video teleconferencing, multimedia production, and collaboration technology support for the EEOC. This position supports the EEOC's Washington, DC headquarters and its 53 field offices nationwide. The specialist will configure, operate, maintain, troubleshoot, and optimize audiovisual and multimedia systems used for meetings, conferences, presentations, live productions, recorded content, and virtual collaboration. The successful candidate must have extensive experience supporting a large, geographically dispersed organization and possess advanced technical knowledge of AV/VTC platforms, production equipment, digital signal processing, control systems, and multimedia technologies. Key Responsibilities Provide senior-level operational and technical support for AV/VTC systems across the EEOC's headquarters and 53 nationwide field offices. Configure, operate, maintain, test, and troubleshoot audiovisual, video teleconferencing, and multimedia production equipment. Support video teleconferencing and collaboration platforms, including Microsoft Teams, Zoom, Poly RealPresence, and Cisco technologies. Provide technical support for virtual, hybrid, and in-person meetings, conferences, executive briefings, presentations, and special events. Perform pre-event system checks and validate audio, video, network connectivity, displays, cameras, microphones, and conferencing equipment. Monitor live meetings and events, quickly identifying and resolving audio, video, connectivity, or equipment issues. Operate video switching, routing, projection, display, camera, lighting, recording, streaming, and audio systems. Perform professional camera operations, including camera setup, framing, positioning, focusing, and live production support. Provide video editing and post-production services for recorded meetings, training materials, presentations, and other multimedia content. Create and edit graphics, animations, motion graphics, titles, visual effects, and other digital media elements. Configure and operate audio mixing equipment, microphones, speakers, amplifiers, and related sound-reinforcement technologies. Configure, maintain, and troubleshoot digital signal processing systems used for audio and video environments. Support AV control systems used to manage conferencing, lighting, audio, displays, projection, and room automation. Install, configure, operate, and troubleshoot projection systems and LED display technologies. Diagnose complex AV/VTC equipment, software, connectivity, integration, and performance issues. Coordinate technical support with EEOC personnel, field offices, IT teams, vendors, and other stakeholders. Provide remote guidance and troubleshooting assistance to personnel located at EEOC field offices. Maintain accurate equipment configurations, operating procedures, system documentation, troubleshooting guides, and inventory records. Recommend improvements, upgrades, replacements, and technical solutions to improve AV/VTC reliability and performance. Ensure AV/VTC services and multimedia products are delivered professionally and consistently with EEOC standards and requirements. Required Education and Experience Ten (10) years of professional experience providing senior-level AV/VTC and multimedia support in an environment comparable in size and complexity to the EEOC. Demonstrated experience supporting a geographically dispersed organization, including an environment with approximately 53 nationwide field offices. A bachelor's degree in Audiovisual Technology, Information Technology, Communications, Multimedia Production, Broadcast Technology, or a related field is preferred. Relevant specialized training and extensive professional experience may also be considered. Required Skills and Qualifications Expert knowledge of audiovisual and multimedia production equipment. Advanced experience configuring, operating, maintaining, and troubleshooting AV/VTC systems. Strong operational experience with Microsoft Teams, Zoom, Poly RealPresence, and Cisco collaboration or conferencing technologies. Advanced video editing and post-production capabilities. Experience with video switching and live production workflows. Professional camera setup and operation experience. Experience in graphic design, animation, and motion-graphics development. Advanced knowledge of audio mixing and sound-reinforcement systems. Experience configuring and troubleshooting digital signal processing systems. Knowledge of AV control systems, projection systems, LED displays, and related room technologies. Ability to diagnose and resolve complex AV/VTC hardware, software, signal, connectivity, and integration problems. Ability to support multiple events, technical requests, and competing priorities in a fast-paced environment. Strong customer-service, organization, documentation, communication, and problem-solving skills. Ability to communicate technical information clearly to both technical and nontechnical users. Ability to work independently while coordinating effectively with EEOC personnel, field offices, vendors, and IT support teams. Preferred Certifications Relevant industry certifications are preferred but not required, including: AVIXA Certified Technology Specialist (CTS, CTS-I, or CTS-D) Microsoft Teams or Microsoft 365 certification Cisco collaboration certification Zoom platform certification Poly technical certification Dante audio networking certification Manufacturer-specific DSP or AV control-system certifications Powered by JazzHR yb8Lyve5cn

Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Job Description Job Description Endpoint & Information Systems Specialist POSITION SUMMARY: The Endpoint & Information Systems Specialist designs, implements, and supports the district's cloud, identity, and endpoint management systems across Microsoft 365, Azure, Google Workspace, and major device platforms. The role manages identity services, automation workflows, SIS integrations, and data accuracy while providing Level 3 technical support and ensuring compliance with state reporting requirements. This position requires strong technical expertise, problem solving skills, and the ability to support mission critical educational technology in a fast paced environment. DUTIES AND RESPONSIBILITIES: Design and implement modern endpoint management solutions and strategy for large scale environments. Design, implement and maintain Microsoft Azure, Microsoft 365 and Google Workspace solutions and maintain their roadmap. Design and deploy identity services that support Microsoft 365/Google Workspace for authentication and secure access. Define and maintain identity provisioning of services and role-based access controls; develop and maintain processes and systems to automate workflows for the provisioning, management and de-provisioning of directory objects and services. Develop, maintain, and enforce directory structure, security, policies, and naming standards. Develop and maintain scripts to automate systems deployment, operations, and management. Deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. Provide technical support for state and national assessments such as IAR, ACCESS, DLM-AA, ACT, SAT, and NAEP. Assist schools with data submissions and reports for compliance and accountability. Provide technical support for educational applications such as Skyward, PowerSchool, Clever, SchoolDay, Hapara, Destiny, and Fitnessgram. Manage end-of-year SIS processes, including data rollover and cleanup. Maintain and troubleshoot Clever, SchoolDay, and Google Workspace integrations with SIS. Lead data cleanup and ETL (Extract, Transform, Load) processes between SIS and the district's data warehouse. Support schools with state reporting and ensure SIS compliance with state (ISBE) requirements. Proactively review and validate SIS data accuracy, identifying and resolving discrepancies. Provide Level 3 support for Service Desk tickets and incidents. Perform scheduled maintenance and support after hours. EXPERIENCE IN: Microsoft 365 MacOS and iOS Microsoft Intune Microsoft Defender for Endpoint Azure AD, identity security and compliance Azure Arc and hybrid cloud management Google Workspace Windows Server 2016/2019/2022 Microsoft Active Directory SSO-related software such as ADFS, OAuth, Okta or other SAML & OpenID Connect providers. PowerShell scripting and utility scripts REQUIREMENTS: Bachelor's Degree in Information Systems, Computer Science, or equivalent combination of education and experience. Minimum of 10 years' experience working in IT disciplines. Experience with Microsoft Access, SQL Server, and T-SQL. Experience with API integration and scripting (e.g., Google Apps Manager - GAM). Strong proficiency in Microsoft Excel. Experience working in K-12 Schools. PREFERRED CERTIFICATION(S) REQUIREMENTS: Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 related certification Microsoft Azure related certification Google for Workspace related certification SKILLS AND ABILITIES: Strong troubleshooting and problem-solving skills with attention to details. Apple device management, for example JAMF/Mosyle Critical thinker with proven ability to deal with requirements yet see things holistically and strategically. Strong interpersonal skills with excellent verbal and written communication to technical and non-technical audiences. Ability to work with clients and technical teams to build requirements, technical artifacts and engineering documents including detailed designs and test plan. Ability to shift and pivot with changing responsibilities. Ability to learn new technology and business process as required. Maintain industry knowledge on latest trends and technology. Possess a personal sense of urgency and the ability to handle a fast-paced environment. Provide training, mentorship, and support professional development of fellow engineers. Represent the company professionally to all parties including customers, prospects, and vendors. Carry out other duties and responsibilities as assigned by supervisor.

Job Description Job Description Digital Marketing & Technology Specialist Recovery Syndicate Chandler, AZ Full-Time On-Site Contractor 1099 Reports To: CEO $20 - 30hr (DOE) Depending on Experience Recovery Syndicate is seeking a creative, driven, and technology-focused Digital Marketing & Technology Specialist to help grow our organization through innovative marketing, technology, and AI solutions. This position will begin as a 1099 independent contractor , providing flexibility for both Recovery Syndicate and the successful candidate to ensure a strong mutual fit. Our goal is to develop a long-term working relationship. If the contractor demonstrates strong performance, aligns with our culture, and contributes to our continued growth, there is a clear opportunity to transition into a full-time employee position with competitive pay, benefits, paid time off, and long-term career advancement . This role works directly with executive leadership and offers the opportunity to make a significant impact on the organization's growth. You'll lead our digital marketing efforts, manage our website and technology systems, implement AI solutions, and help shape the future of Recovery Syndicate as we continue to expand. Job Summary Digital Marketing & Advertising Manage Google Ads and Meta advertising campaigns Develop email marketing campaigns Increase leads, admissions, and marketing ROI Monitor campaign performance and analytics Social Media Management Manage various social media platforms such as Facebook and Instagram Create and maintain content calendars Develop engaging posts, graphics, and marketing videos Monitor audience engagement, reviews, and online inquiries Develop and implement strategies to grow brand awareness Website & SEO Manage and update Recovery Syndicate Website (WordPress) Create website content and landing pages (WordPress) Improve SEO and Google search rankings Manage Google Business Profile and online reviews Improve website conversions and user experience Technology Support Support Microsoft 365, Teams, SharePoint, and OneDrive Assist with Kipu EMR, CallRail, and marketing platforms Provide basic IT support and troubleshooting Help improve technology systems and workflows Reporting & Analytics Track website, SEO, advertising, and social media performance Monitor lead generation and admissions trends Create monthly leadership reports Qualifications Required 2+ years of digital marketing and/or social media experience Experience managing business social media accounts Experience with WordPress or similar website platforms Knowledge of Google Ads and SEO Strong writing, communication, and organizational skills You will need to obtain a fingerprint clearance card. Preferred Healthcare or behavioral health marketing experience Graphic design and video editing skills Google Analytics experience Adobe Creative Suite experience Canva Adobe Photoshop Microsoft 365 administration experience Experience with Kipu EMR. Apply today and help us connect more people to life-changing treatment and recovery!

Job Description Job Description Position Summary The Member Relations Digital Specialist provides advanced, high-quality service to members and prospective members through phone and digital service channels, including online banking message center, chat, and social messaging platforms. This position serves as a subject matter resource for digital banking services, online account opening, and complex electronic servicing needs. The Member Relations Digital Specialist supports members in achieving their financial goals by delivering accurate information, resolving complex issues, and providing needs-based product and service recommendations. All duties are performed in compliance with TTCU policies, regulatory requirements, and the TTCU Mission, Vision, and Core Values. Supervises: None Essential Job Functions & Responsibilities Digital Member Service & Support •Serve as a primary resource for members, non-members, and credit union staff through phone and digital channels, including online banking message center, chat, and social messaging platforms. •Provide timely, accurate, and professional responses while maintaining service level expectations and quality standards across all digital channels. •Identify, assess, and respond to member needs to achieve high levels of satisfaction and first-contact resolution. •Build strong member relationships through clear, engaging, and professional written communication. •Accurately document all member interactions, actions taken, and outcomes within designated systems. •Perform a variety of account maintenance and servicing. •Manage complex servicing tasks with independence, accuracy, and quality, including account maintenance, card support, loan and credit inquiries, and document assistance. Advanced Digital Banking Support •Provide advanced support and troubleshooting for online and mobile banking services, including navigation, access issues, feature usage, and system-related concerns. •Serve as an escalation resource for complex digital banking issues for both internal staff and external members. •Troubleshoot and de-escalate account and digital service issues by accessing multiple systems and references to determine effective solutions. •Partners with internal teams as needed to resolve system issues and ensure timely follow-up and resolution. Online Account Application Processing and Account Production •Review online deposit account applications and make decisions on applications that require manual review. •Ensure all required new account documentation is obtained securely, reviewed accurately, and complies with TTCU policies, procedures, and regulatory requirements. •Communicate application decisions clearly and professionally with members through approved digital channels. •Conduct outbound welcome calls to new account holders to confirm account setup, answer questions, cross sell additional products, and promote digital banking adoption. •Provide education and guidance on online and mobile banking tools to enhance the member's onboarding experience. •Contribute to production and growth objectives by remaining knowledgeable of current products, services, and promotions. •Utilize TTCU systems to identify member needs and recommend appropriate products or services aligned with those needs. Productivity, Quality, and Adherence •Support Member Relations Center service objectives by consistently adhering to assigned schedules and attendance requirements. •Meet or exceed established Quality Assurance (QA) standards related to interaction quality, member experience, documentation accuracy, and procedural compliance. •Deliver consistent, high-quality member experiences by adhering to call flow guidelines, communication standards, and service expectations. •Process interactions efficiently by correctly navigating systems and meeting established call handling and productivity metrics. •Incorporate QA feedback and coaching to continuously improve performance, professionalism, accuracy, and member engagement. •Maintain attention to detail to minimize errors, reduce rework, and support quality and first contact resolution outcomes. Compliance & Risk Awareness •Perform all duties in compliance with TTCU policies, procedures, and applicable regulatory requirements, including Bank Secrecy Act (BSA) and AntiMoney Laundering (AML) awareness. •Identify and appropriately escalate potential fraud, suspicious activity, or compliance concerns following established guidelines. •Maintain confidentiality of member and organizational information and exercise discretion in all interactions. •Complete required compliance training and consistently apply regulatory knowledge during member interactions. Minimum Qualifications Educational Requirements: High School Diploma, GED, or equivalent educational certification Position Competencies Communication - Understands spoken information; speaks clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly. Delivering Results - Focuses on understanding and addressing customer needs; sets high standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization. Dependability - Takes direction from others; adheres to regulations, policies, procedures, and legal obligations; is punctual and reliable; performs work in a safe and secure manner, prioritizing the safety and security of individuals, materials, and information. Building Relationships - Develops relationships and builds networks; creates a positive impression and builds rapport; adapts approach to interact effectively with others; effectively manages conflict; helps others succeed. Writing - Understands written information; writes clearly, succinctly, and correctly, avoiding jargon and complexity; structures written information to meet the audience's needs and stimulate interest. Working Conditions •Routinely perform work indoors in a climate-controlled, centralized work environment with moderate noise levels controlled. •Extensive use of video, computer, and telephone systems. •Extended periods of sitting and computer use. •Schedule flexibility may be required to support digital support operational needs. •Ability to lift up to 25 pounds. Additional Requirements •Advanced proficiency with PCs, mobile devices, and digital banking platforms •Intermediate proficiency with Microsoft Office 365 applications (Outlook, Teams, Word, Excel) •Understanding of basic banking, financial products, and credit union operations •Ability to navigate multiple systems simultaneously in a digital service environment. •Accurate typing and written communication skills Employee Statement of Understanding I have read and understand the job description for my position. I understand that my supervisor may assign additional projects and/or responsibilities not covered in the description. I am able to perform all of the essential functions of this position. I agree to comply with the corporate compliance policy and all laws, rules, regulations, and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor. As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with members and fellow employees.

American Honda Motor Co., Inc. seeks an IT Support professional to keep manufacturing and office operations running smoothly. In this on-site role, you will troubleshoot hardware, software, and network issues, support Windows environments and manufacturing-related systems, and respond to tickets, phone calls, and walk-ups. You will manage user accounts, maintain devices and peripherals, and document solutions. Collaborating with cross-functional teams, you will help reduce downtime, improve reliability, and contribute to Honda's culture of safety, quality, and continuous improvement. Responsibilities Provide technical support for hardware, software, and network issues in a manufacturing environment Troubleshoot and resolve user incidents via ticketing system, phone, and onsite support Install, configure, and maintain PCs, mobile devices, printers, and peripherals on the plant floor and offices Support Windows OS, standard business applications, and manufacturing-related systems Document issues, resolutions, and procedures to ensure knowledge sharing and consistency Collaborate with IT and manufacturing teams to minimize downtime and improve system reliability Monitor system performance and escalate complex issues to senior IT staff or vendors Assist with user account management, access control, and basic cybersecurity practices Support onboarding/offboarding technology setup for employees and contractors Contribute to continuous improvement initiatives and adhere to safety and quality standards Required Skills Hardware and peripheral troubleshooting Windows OS administration and support Basic networking (TCP/IP, DNS, DHCP) Active Directory and user account management Office productivity suites (e.g., Microsoft 365) Ticketing and incident management systems Endpoint imaging and deployment tools Printer and mobile device support Basic cybersecurity and access control Documentation and technical communication