Job Description Job Description Job Title: Microsoft 365 Specialist Location: Onsite in Norman, OK (onsite) Pay Rate Range : $70,000 - $100,000 / Year depending on experience Schedule : Monday - Friday, 8am - 5pm Benefits : This position is eligible for medical, dental, vision, and 401(k). Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship. Position Overview: Our client is seeking a knowledgeable Microsoft 365 Specialist to manage and enhance their Microsoft 365, Azure, Intune, and Purview environments. This role focuses on optimizing productivity tools, securing enterprise infrastructure, and ensuring compliance through advanced Microsoft solutions. Key Responsibilities: Administer and optimize Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive. Manage and secure Azure infrastructure, including Azure AD, identity management, and conditional access policies. Implement and maintain Microsoft Intune for endpoint and mobile device management. Deploy and oversee Microsoft Purview to ensure compliance, data governance, and information protection. Monitor system performance, troubleshoot issues, and maintain service availability. Automate tasks and configurations using PowerShell or similar scripting tools. Provide user training and support to maximize adoption of Microsoft solutions. Collaborate with IT teams and business units to deliver secure, scalable, and efficient technology solutions. Stay current on Microsoft 365, Azure, Intune, and Purview updates and recommend improvements. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 3+ years of hands-on experience managing Microsoft 365, Azure, Intune, and Purview environments. Strong expertise in Azure Active Directory , including conditional access and MFA. Proficiency in configuring and managing Microsoft Intune for endpoint security and device management. Deep understanding of compliance and governance features within Microsoft Purview . Experience with PowerShell scripting for automation and system management. Strong problem-solving skills and the ability to work independently or in a team. Excellent communication and documentation skills. Preferred Qualifications: Microsoft certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert , Azure Administrator Associate , or equivalent. Experience in hybrid environments integrating on-premises systems with Microsoft cloud solutions. Familiarity with enterprise data governance and advanced compliance scenarios. Application: If you are skilled in Microsoft 365, Azure, Intune, and Purview we encourage you to apply today! Why choose Addison IT? • Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses • Permanent Employment: Many of Addison's job openings lead to potential permanent employment • Connections: You connect directly with hiring managers from renowned organizations • Options: You are presented multiple employment options near your home • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
09/27/2026
Full time
Job Description Job Description Job Title: Microsoft 365 Specialist Location: Onsite in Norman, OK (onsite) Pay Rate Range : $70,000 - $100,000 / Year depending on experience Schedule : Monday - Friday, 8am - 5pm Benefits : This position is eligible for medical, dental, vision, and 401(k). Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship. Position Overview: Our client is seeking a knowledgeable Microsoft 365 Specialist to manage and enhance their Microsoft 365, Azure, Intune, and Purview environments. This role focuses on optimizing productivity tools, securing enterprise infrastructure, and ensuring compliance through advanced Microsoft solutions. Key Responsibilities: Administer and optimize Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive. Manage and secure Azure infrastructure, including Azure AD, identity management, and conditional access policies. Implement and maintain Microsoft Intune for endpoint and mobile device management. Deploy and oversee Microsoft Purview to ensure compliance, data governance, and information protection. Monitor system performance, troubleshoot issues, and maintain service availability. Automate tasks and configurations using PowerShell or similar scripting tools. Provide user training and support to maximize adoption of Microsoft solutions. Collaborate with IT teams and business units to deliver secure, scalable, and efficient technology solutions. Stay current on Microsoft 365, Azure, Intune, and Purview updates and recommend improvements. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 3+ years of hands-on experience managing Microsoft 365, Azure, Intune, and Purview environments. Strong expertise in Azure Active Directory , including conditional access and MFA. Proficiency in configuring and managing Microsoft Intune for endpoint security and device management. Deep understanding of compliance and governance features within Microsoft Purview . Experience with PowerShell scripting for automation and system management. Strong problem-solving skills and the ability to work independently or in a team. Excellent communication and documentation skills. Preferred Qualifications: Microsoft certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert , Azure Administrator Associate , or equivalent. Experience in hybrid environments integrating on-premises systems with Microsoft cloud solutions. Familiarity with enterprise data governance and advanced compliance scenarios. Application: If you are skilled in Microsoft 365, Azure, Intune, and Purview we encourage you to apply today! Why choose Addison IT? • Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses • Permanent Employment: Many of Addison's job openings lead to potential permanent employment • Connections: You connect directly with hiring managers from renowned organizations • Options: You are presented multiple employment options near your home • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
09/27/2026
Full time
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
09/27/2026
Full time
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
09/27/2026
Full time
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
Job Description Job Description Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. Position Overview The Senior AV/VTC Specialist will provide expert-level audiovisual, video teleconferencing, multimedia production, and collaboration technology support for the EEOC. This position supports the EEOC's Washington, DC headquarters and its 53 field offices nationwide. The specialist will configure, operate, maintain, troubleshoot, and optimize audiovisual and multimedia systems used for meetings, conferences, presentations, live productions, recorded content, and virtual collaboration. The successful candidate must have extensive experience supporting a large, geographically dispersed organization and possess advanced technical knowledge of AV/VTC platforms, production equipment, digital signal processing, control systems, and multimedia technologies. Key Responsibilities Provide senior-level operational and technical support for AV/VTC systems across the EEOC's headquarters and 53 nationwide field offices. Configure, operate, maintain, test, and troubleshoot audiovisual, video teleconferencing, and multimedia production equipment. Support video teleconferencing and collaboration platforms, including Microsoft Teams, Zoom, Poly RealPresence, and Cisco technologies. Provide technical support for virtual, hybrid, and in-person meetings, conferences, executive briefings, presentations, and special events. Perform pre-event system checks and validate audio, video, network connectivity, displays, cameras, microphones, and conferencing equipment. Monitor live meetings and events, quickly identifying and resolving audio, video, connectivity, or equipment issues. Operate video switching, routing, projection, display, camera, lighting, recording, streaming, and audio systems. Perform professional camera operations, including camera setup, framing, positioning, focusing, and live production support. Provide video editing and post-production services for recorded meetings, training materials, presentations, and other multimedia content. Create and edit graphics, animations, motion graphics, titles, visual effects, and other digital media elements. Configure and operate audio mixing equipment, microphones, speakers, amplifiers, and related sound-reinforcement technologies. Configure, maintain, and troubleshoot digital signal processing systems used for audio and video environments. Support AV control systems used to manage conferencing, lighting, audio, displays, projection, and room automation. Install, configure, operate, and troubleshoot projection systems and LED display technologies. Diagnose complex AV/VTC equipment, software, connectivity, integration, and performance issues. Coordinate technical support with EEOC personnel, field offices, IT teams, vendors, and other stakeholders. Provide remote guidance and troubleshooting assistance to personnel located at EEOC field offices. Maintain accurate equipment configurations, operating procedures, system documentation, troubleshooting guides, and inventory records. Recommend improvements, upgrades, replacements, and technical solutions to improve AV/VTC reliability and performance. Ensure AV/VTC services and multimedia products are delivered professionally and consistently with EEOC standards and requirements. Required Education and Experience Ten (10) years of professional experience providing senior-level AV/VTC and multimedia support in an environment comparable in size and complexity to the EEOC. Demonstrated experience supporting a geographically dispersed organization, including an environment with approximately 53 nationwide field offices. A bachelor's degree in Audiovisual Technology, Information Technology, Communications, Multimedia Production, Broadcast Technology, or a related field is preferred. Relevant specialized training and extensive professional experience may also be considered. Required Skills and Qualifications Expert knowledge of audiovisual and multimedia production equipment. Advanced experience configuring, operating, maintaining, and troubleshooting AV/VTC systems. Strong operational experience with Microsoft Teams, Zoom, Poly RealPresence, and Cisco collaboration or conferencing technologies. Advanced video editing and post-production capabilities. Experience with video switching and live production workflows. Professional camera setup and operation experience. Experience in graphic design, animation, and motion-graphics development. Advanced knowledge of audio mixing and sound-reinforcement systems. Experience configuring and troubleshooting digital signal processing systems. Knowledge of AV control systems, projection systems, LED displays, and related room technologies. Ability to diagnose and resolve complex AV/VTC hardware, software, signal, connectivity, and integration problems. Ability to support multiple events, technical requests, and competing priorities in a fast-paced environment. Strong customer-service, organization, documentation, communication, and problem-solving skills. Ability to communicate technical information clearly to both technical and nontechnical users. Ability to work independently while coordinating effectively with EEOC personnel, field offices, vendors, and IT support teams. Preferred Certifications Relevant industry certifications are preferred but not required, including: AVIXA Certified Technology Specialist (CTS, CTS-I, or CTS-D) Microsoft Teams or Microsoft 365 certification Cisco collaboration certification Zoom platform certification Poly technical certification Dante audio networking certification Manufacturer-specific DSP or AV control-system certifications Powered by JazzHR yb8Lyve5cn
09/26/2026
Full time
Job Description Job Description Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. Position Overview The Senior AV/VTC Specialist will provide expert-level audiovisual, video teleconferencing, multimedia production, and collaboration technology support for the EEOC. This position supports the EEOC's Washington, DC headquarters and its 53 field offices nationwide. The specialist will configure, operate, maintain, troubleshoot, and optimize audiovisual and multimedia systems used for meetings, conferences, presentations, live productions, recorded content, and virtual collaboration. The successful candidate must have extensive experience supporting a large, geographically dispersed organization and possess advanced technical knowledge of AV/VTC platforms, production equipment, digital signal processing, control systems, and multimedia technologies. Key Responsibilities Provide senior-level operational and technical support for AV/VTC systems across the EEOC's headquarters and 53 nationwide field offices. Configure, operate, maintain, test, and troubleshoot audiovisual, video teleconferencing, and multimedia production equipment. Support video teleconferencing and collaboration platforms, including Microsoft Teams, Zoom, Poly RealPresence, and Cisco technologies. Provide technical support for virtual, hybrid, and in-person meetings, conferences, executive briefings, presentations, and special events. Perform pre-event system checks and validate audio, video, network connectivity, displays, cameras, microphones, and conferencing equipment. Monitor live meetings and events, quickly identifying and resolving audio, video, connectivity, or equipment issues. Operate video switching, routing, projection, display, camera, lighting, recording, streaming, and audio systems. Perform professional camera operations, including camera setup, framing, positioning, focusing, and live production support. Provide video editing and post-production services for recorded meetings, training materials, presentations, and other multimedia content. Create and edit graphics, animations, motion graphics, titles, visual effects, and other digital media elements. Configure and operate audio mixing equipment, microphones, speakers, amplifiers, and related sound-reinforcement technologies. Configure, maintain, and troubleshoot digital signal processing systems used for audio and video environments. Support AV control systems used to manage conferencing, lighting, audio, displays, projection, and room automation. Install, configure, operate, and troubleshoot projection systems and LED display technologies. Diagnose complex AV/VTC equipment, software, connectivity, integration, and performance issues. Coordinate technical support with EEOC personnel, field offices, IT teams, vendors, and other stakeholders. Provide remote guidance and troubleshooting assistance to personnel located at EEOC field offices. Maintain accurate equipment configurations, operating procedures, system documentation, troubleshooting guides, and inventory records. Recommend improvements, upgrades, replacements, and technical solutions to improve AV/VTC reliability and performance. Ensure AV/VTC services and multimedia products are delivered professionally and consistently with EEOC standards and requirements. Required Education and Experience Ten (10) years of professional experience providing senior-level AV/VTC and multimedia support in an environment comparable in size and complexity to the EEOC. Demonstrated experience supporting a geographically dispersed organization, including an environment with approximately 53 nationwide field offices. A bachelor's degree in Audiovisual Technology, Information Technology, Communications, Multimedia Production, Broadcast Technology, or a related field is preferred. Relevant specialized training and extensive professional experience may also be considered. Required Skills and Qualifications Expert knowledge of audiovisual and multimedia production equipment. Advanced experience configuring, operating, maintaining, and troubleshooting AV/VTC systems. Strong operational experience with Microsoft Teams, Zoom, Poly RealPresence, and Cisco collaboration or conferencing technologies. Advanced video editing and post-production capabilities. Experience with video switching and live production workflows. Professional camera setup and operation experience. Experience in graphic design, animation, and motion-graphics development. Advanced knowledge of audio mixing and sound-reinforcement systems. Experience configuring and troubleshooting digital signal processing systems. Knowledge of AV control systems, projection systems, LED displays, and related room technologies. Ability to diagnose and resolve complex AV/VTC hardware, software, signal, connectivity, and integration problems. Ability to support multiple events, technical requests, and competing priorities in a fast-paced environment. Strong customer-service, organization, documentation, communication, and problem-solving skills. Ability to communicate technical information clearly to both technical and nontechnical users. Ability to work independently while coordinating effectively with EEOC personnel, field offices, vendors, and IT support teams. Preferred Certifications Relevant industry certifications are preferred but not required, including: AVIXA Certified Technology Specialist (CTS, CTS-I, or CTS-D) Microsoft Teams or Microsoft 365 certification Cisco collaboration certification Zoom platform certification Poly technical certification Dante audio networking certification Manufacturer-specific DSP or AV control-system certifications Powered by JazzHR yb8Lyve5cn
Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
09/26/2026
Full time
Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
09/26/2026
Full time
Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
09/26/2026
Full time
Job Description Job Description Implementing the Microsoft Defender solution and supporting the transition to emerging Microsoft technologies. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center. In addition to implementing the Microsoft Defender solution including MDE, MDO, MDCA, and MTD, this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft Defender for Cloud Apps and support the transition from DoD Enterprise Capabilities to emerging Microsoft technologies. This position will deploy complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for future implementation. This position requires the ability to work core hours between 6:00 am to 6:00 pm during the week and participate in on-call rotation for after-hours support. Requirements Experience with Microsoft Intune and Microsoft Defender Experience with server management, including virtualization, and Windows server administration Experience with scripting languages, including PowerShell and KQL Experience with Azure in hybrid environments, Active Directory on prem and cloud, and Group Policies Experience with end user technology deployments and upgrades Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED and 7+ years of experience with supporting IT projects and activities, Associate's degree and 5+ years of experience with supporting IT projects and activities, or Bachelor's degree and 3+ years of experience with supporting IT projects and activities DoD 8570 IAT Level II Certification, including CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP Certification Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support Certification, including CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification within 60 days of start date Optional Qualifications: Experience in managing and administrating systems associated with software deployments, patches, and scripts to a large enterprise environment Experience in collaborating with peers and managers to identify, manage, and generate appropriate reporting and metrics standards based on deployments and management needs Experience with managing complex IT projects involving multiple teams or organizations Experience with tracking and resolving incidents via ticket queue Experience with providing hands on PC and mobile support to end users Ability to be an active member and solve problems by recommending outside-the-box, cost effective solutions Ability to pay strict attention to detail Possession of excellent written and verbal communication and interpersonal skills Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
Job Description Job Description Job Summary The Information Security Specialist (Intermediate/Senior) is responsible for protecting enterprise information systems by implementing and maintaining cybersecurity programs, Risk Management Framework (RMF) activities, vulnerability management, and compliance initiatives. The role ensures the confidentiality, integrity, and availability of information systems while supporting security assessments, accreditation efforts, continuous monitoring, and regulatory compliance. Key Responsibilities Develop, maintain, and enforce information security policies, standards, and procedures. Ensure compliance with cybersecurity regulations, directives, and security requirements. Support Risk Management Framework (RMF), certification, accreditation, and information assurance activities. Develop and maintain cybersecurity and Information Assurance (IA) program plans. Conduct security assessments to identify risks, vulnerabilities, and security violations. Support system authorization and accreditation processes. Integrate cybersecurity requirements into continuity of operations (COOP) and contingency plans. Maintain cybersecurity documentation, policies, and operational procedures. Collect and report cybersecurity compliance metrics and required documentation. Track and remediate vulnerabilities, IAVMs, and ICVMs. Develop and manage Plans of Action and Milestones (POA&Ms). Support continuous monitoring, security audits, inspections, and compliance assessments. Collaborate with engineering, systems administration, and operations teams to strengthen security posture. Required Qualifications Intermediate Level U.S. Citizenship with an active DoD Secret Clearance. Minimum 4 years of experience in cybersecurity, information assurance, or information security. DoD 8570/8140 IAT Level II Certification (CompTIA Security+ or equivalent). Microsoft 365 Certified: Endpoint Administrator Associate (MD-102). Experience supporting RMF, vulnerability management, compliance initiatives, and cybersecurity operations. Ability to obtain required baseline certification within six months of hire. Preferred Qualifications Experience with DoD cybersecurity policies and NIST security standards. Experience supporting certification and accreditation activities. Knowledge of enterprise vulnerability management and compliance programs. Experience with continuous monitoring and security auditing. Strong analytical, documentation, communication, and problem-solving skills.
09/26/2026
Full time
Job Description Job Description Job Summary The Information Security Specialist (Intermediate/Senior) is responsible for protecting enterprise information systems by implementing and maintaining cybersecurity programs, Risk Management Framework (RMF) activities, vulnerability management, and compliance initiatives. The role ensures the confidentiality, integrity, and availability of information systems while supporting security assessments, accreditation efforts, continuous monitoring, and regulatory compliance. Key Responsibilities Develop, maintain, and enforce information security policies, standards, and procedures. Ensure compliance with cybersecurity regulations, directives, and security requirements. Support Risk Management Framework (RMF), certification, accreditation, and information assurance activities. Develop and maintain cybersecurity and Information Assurance (IA) program plans. Conduct security assessments to identify risks, vulnerabilities, and security violations. Support system authorization and accreditation processes. Integrate cybersecurity requirements into continuity of operations (COOP) and contingency plans. Maintain cybersecurity documentation, policies, and operational procedures. Collect and report cybersecurity compliance metrics and required documentation. Track and remediate vulnerabilities, IAVMs, and ICVMs. Develop and manage Plans of Action and Milestones (POA&Ms). Support continuous monitoring, security audits, inspections, and compliance assessments. Collaborate with engineering, systems administration, and operations teams to strengthen security posture. Required Qualifications Intermediate Level U.S. Citizenship with an active DoD Secret Clearance. Minimum 4 years of experience in cybersecurity, information assurance, or information security. DoD 8570/8140 IAT Level II Certification (CompTIA Security+ or equivalent). Microsoft 365 Certified: Endpoint Administrator Associate (MD-102). Experience supporting RMF, vulnerability management, compliance initiatives, and cybersecurity operations. Ability to obtain required baseline certification within six months of hire. Preferred Qualifications Experience with DoD cybersecurity policies and NIST security standards. Experience supporting certification and accreditation activities. Knowledge of enterprise vulnerability management and compliance programs. Experience with continuous monitoring and security auditing. Strong analytical, documentation, communication, and problem-solving skills.
Job Description Job Description Endpoint & Information Systems Specialist POSITION SUMMARY: The Endpoint & Information Systems Specialist designs, implements, and supports the district's cloud, identity, and endpoint management systems across Microsoft 365, Azure, Google Workspace, and major device platforms. The role manages identity services, automation workflows, SIS integrations, and data accuracy while providing Level 3 technical support and ensuring compliance with state reporting requirements. This position requires strong technical expertise, problem solving skills, and the ability to support mission critical educational technology in a fast paced environment. DUTIES AND RESPONSIBILITIES: Design and implement modern endpoint management solutions and strategy for large scale environments. Design, implement and maintain Microsoft Azure, Microsoft 365 and Google Workspace solutions and maintain their roadmap. Design and deploy identity services that support Microsoft 365/Google Workspace for authentication and secure access. Define and maintain identity provisioning of services and role-based access controls; develop and maintain processes and systems to automate workflows for the provisioning, management and de-provisioning of directory objects and services. Develop, maintain, and enforce directory structure, security, policies, and naming standards. Develop and maintain scripts to automate systems deployment, operations, and management. Deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. Provide technical support for state and national assessments such as IAR, ACCESS, DLM-AA, ACT, SAT, and NAEP. Assist schools with data submissions and reports for compliance and accountability. Provide technical support for educational applications such as Skyward, PowerSchool, Clever, SchoolDay, Hapara, Destiny, and Fitnessgram. Manage end-of-year SIS processes, including data rollover and cleanup. Maintain and troubleshoot Clever, SchoolDay, and Google Workspace integrations with SIS. Lead data cleanup and ETL (Extract, Transform, Load) processes between SIS and the district's data warehouse. Support schools with state reporting and ensure SIS compliance with state (ISBE) requirements. Proactively review and validate SIS data accuracy, identifying and resolving discrepancies. Provide Level 3 support for Service Desk tickets and incidents. Perform scheduled maintenance and support after hours. EXPERIENCE IN: Microsoft 365 MacOS and iOS Microsoft Intune Microsoft Defender for Endpoint Azure AD, identity security and compliance Azure Arc and hybrid cloud management Google Workspace Windows Server 2016/2019/2022 Microsoft Active Directory SSO-related software such as ADFS, OAuth, Okta or other SAML & OpenID Connect providers. PowerShell scripting and utility scripts REQUIREMENTS: Bachelor's Degree in Information Systems, Computer Science, or equivalent combination of education and experience. Minimum of 10 years' experience working in IT disciplines. Experience with Microsoft Access, SQL Server, and T-SQL. Experience with API integration and scripting (e.g., Google Apps Manager - GAM). Strong proficiency in Microsoft Excel. Experience working in K-12 Schools. PREFERRED CERTIFICATION(S) REQUIREMENTS: Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 related certification Microsoft Azure related certification Google for Workspace related certification SKILLS AND ABILITIES: Strong troubleshooting and problem-solving skills with attention to details. Apple device management, for example JAMF/Mosyle Critical thinker with proven ability to deal with requirements yet see things holistically and strategically. Strong interpersonal skills with excellent verbal and written communication to technical and non-technical audiences. Ability to work with clients and technical teams to build requirements, technical artifacts and engineering documents including detailed designs and test plan. Ability to shift and pivot with changing responsibilities. Ability to learn new technology and business process as required. Maintain industry knowledge on latest trends and technology. Possess a personal sense of urgency and the ability to handle a fast-paced environment. Provide training, mentorship, and support professional development of fellow engineers. Represent the company professionally to all parties including customers, prospects, and vendors. Carry out other duties and responsibilities as assigned by supervisor.
09/26/2026
Full time
Job Description Job Description Endpoint & Information Systems Specialist POSITION SUMMARY: The Endpoint & Information Systems Specialist designs, implements, and supports the district's cloud, identity, and endpoint management systems across Microsoft 365, Azure, Google Workspace, and major device platforms. The role manages identity services, automation workflows, SIS integrations, and data accuracy while providing Level 3 technical support and ensuring compliance with state reporting requirements. This position requires strong technical expertise, problem solving skills, and the ability to support mission critical educational technology in a fast paced environment. DUTIES AND RESPONSIBILITIES: Design and implement modern endpoint management solutions and strategy for large scale environments. Design, implement and maintain Microsoft Azure, Microsoft 365 and Google Workspace solutions and maintain their roadmap. Design and deploy identity services that support Microsoft 365/Google Workspace for authentication and secure access. Define and maintain identity provisioning of services and role-based access controls; develop and maintain processes and systems to automate workflows for the provisioning, management and de-provisioning of directory objects and services. Develop, maintain, and enforce directory structure, security, policies, and naming standards. Develop and maintain scripts to automate systems deployment, operations, and management. Deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. Provide technical support for state and national assessments such as IAR, ACCESS, DLM-AA, ACT, SAT, and NAEP. Assist schools with data submissions and reports for compliance and accountability. Provide technical support for educational applications such as Skyward, PowerSchool, Clever, SchoolDay, Hapara, Destiny, and Fitnessgram. Manage end-of-year SIS processes, including data rollover and cleanup. Maintain and troubleshoot Clever, SchoolDay, and Google Workspace integrations with SIS. Lead data cleanup and ETL (Extract, Transform, Load) processes between SIS and the district's data warehouse. Support schools with state reporting and ensure SIS compliance with state (ISBE) requirements. Proactively review and validate SIS data accuracy, identifying and resolving discrepancies. Provide Level 3 support for Service Desk tickets and incidents. Perform scheduled maintenance and support after hours. EXPERIENCE IN: Microsoft 365 MacOS and iOS Microsoft Intune Microsoft Defender for Endpoint Azure AD, identity security and compliance Azure Arc and hybrid cloud management Google Workspace Windows Server 2016/2019/2022 Microsoft Active Directory SSO-related software such as ADFS, OAuth, Okta or other SAML & OpenID Connect providers. PowerShell scripting and utility scripts REQUIREMENTS: Bachelor's Degree in Information Systems, Computer Science, or equivalent combination of education and experience. Minimum of 10 years' experience working in IT disciplines. Experience with Microsoft Access, SQL Server, and T-SQL. Experience with API integration and scripting (e.g., Google Apps Manager - GAM). Strong proficiency in Microsoft Excel. Experience working in K-12 Schools. PREFERRED CERTIFICATION(S) REQUIREMENTS: Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 related certification Microsoft Azure related certification Google for Workspace related certification SKILLS AND ABILITIES: Strong troubleshooting and problem-solving skills with attention to details. Apple device management, for example JAMF/Mosyle Critical thinker with proven ability to deal with requirements yet see things holistically and strategically. Strong interpersonal skills with excellent verbal and written communication to technical and non-technical audiences. Ability to work with clients and technical teams to build requirements, technical artifacts and engineering documents including detailed designs and test plan. Ability to shift and pivot with changing responsibilities. Ability to learn new technology and business process as required. Maintain industry knowledge on latest trends and technology. Possess a personal sense of urgency and the ability to handle a fast-paced environment. Provide training, mentorship, and support professional development of fellow engineers. Represent the company professionally to all parties including customers, prospects, and vendors. Carry out other duties and responsibilities as assigned by supervisor.
Job Description Job Description Purpose Information technology is foundational to how Citadel Aviation operates at every site, from the systems that move work across the hangar floor and the shops to the platforms that support administrative staff. Secure, reliable network and identity infrastructure enable Citadel to operate without interruption, protect its work and its people, and meet its obligations to customers and partners. This role owns the design, operation, and security of Citadel's network and identity infrastructure across every Citadel site: reliable connectivity, a hardened identity platform, and a security posture that scales with the business. The role serves as Citadel's internal technical counterpart to the company's security SOC and managed detection and response (MDR) provider, partners with IT leadership and peers across IT and the business, owns assigned IT projects, and is accountable for the reliability of the network and the strength of the security posture across every site. Environment The technology stack includes Palo Alto next-generation firewalls, Cisco switching, Meraki wireless, Microsoft 365 with Entra ID for identity, Microsoft Defender for Endpoint and Intune for endpoint security and management, Tenable for vulnerability management, and KnowBe4 for security awareness. Security operations are delivered in partnership with an external SOC and MDR provider. Essential Job Functions Own the design, operation, and security of Citadel's network infrastructure across all sites. Maintain firewalls, switching, wireless, ISP connectivity, and backup connectivity. Design and implement upgrades to support growth, lead network design and turn-up for new Citadel facilities, and maintain secure connectivity between sites, between sites and the cloud, and for remote users. Own the design, operation, and security of Citadel's voice and unified communications infrastructure, including the company's calling system, VOIP infrastructure, and integration with Microsoft 365 communications. Maintain consistent network and security service quality across all Citadel sites. Travel between sites is heavier during the initial standardization phase across existing sites and during turn-up of new sites, and lighter once the environment reaches steady state. Perform in line with established KPIs and service-level targets, including network availability, security patch SLA, mean time to remediate vulnerabilities, mean time to respond to security incidents, and related measures. Track and report performance regularly to IT leadership. Serve as the internal technical counterpart to the company's security SOC and MDR provider, who operate detection, monitoring, and response. Partner closely on detection tuning, alert triage, investigation, and remediation. Own endpoint security policy across the Microsoft 365 platform, including Microsoft Defender for Endpoint configuration, conditional access, identity hardening, and Intune security baselines. Partner with the IT manager and the support team on day-to-day operation and enforcement. Own technical email security controls, including anti-phishing, anti-malware, secure transport, and tenant security configuration. Partner with the IT manager on user-facing reporting and response workflows. Run Citadel's vulnerability management process in partnership with the MDR provider. Operate scanning tooling, prioritize findings, and drive remediation across the IT organization. Own identity and access management hardening, including multi-factor authentication, conditional access policy, privileged access controls, and account lifecycle hygiene. Set program direction and content for Citadel's cybersecurity awareness program, including training plans, phishing simulation strategy, and ongoing user education topics. Partner with the IT manager, who runs the user-facing activities and reporting. Conduct third-party security review of new vendors, software platforms, and integrations before they enter the environment. Assess data handling, integration security, and ongoing risk; track approval and remediation. Coordinate Citadel's response to external security assessments, including penetration testing, cyber insurance reviews, customer security questionnaires, and regulatory inquiries. Scope engagements, work with vendors, maintain evidence, and track remediation. Deliver assigned IT projects within networking and security, and contribute to broader IT initiatives. Coordinate with IT leadership and peers, and engage external specialists and contractors as needed. Partner with IT leadership and peers in infrastructure, support, and software development on initiatives originating in those service lines. Contribute network and security expertise to keep delivery on track. Own vendor relationships within the network and security portfolio, including ISPs, network hardware, security tooling, and specialized contractors. Take on broader IT vendor relationships as assigned. Own the network and security operating budget, with broader budget scope as assigned. Track expenses, project upcoming needs, and provide input on annual IT budget planning. Own the on-call rotation for network and security incidents. Drive diagnosis, coordinate internal and external resources, and engage directly in resolution. Own incident communication for network and security events. Notify IT leadership and impacted business stakeholders, provide regular status updates throughout an incident, and deliver post-incident summaries with root cause and follow-up actions. Conduct periodic internal security audits across user access, identity hygiene, configuration baselines, vulnerability posture, and policy adherence. Remediate findings in partnership with the IT manager. Maintain and enforce IT network and security policies, procedures, runbooks, technical documentation, and asset inventory. Contribute to the creation and modification of policies as needed. Identify and propose improvements in network design, security posture, monitoring coverage, and tool consolidation. Deliver approved initiatives. Non-Essential Functions Running cables and installing hardware. Other duties as assigned. Minimum Qualifications or Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or a related technical discipline. Equivalent professional experience considered in lieu of degree. 5+ years of progressive experience in enterprise network engineering and information security. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Experience operating in partnership with a managed detection and response (MDR) provider or security operations center (SOC). Experience with vulnerability management, including scanning tooling (Tenable Nessus or comparable), prioritization, and driving remediation across an organization. Experience operating in an environment with regular external security assessments (penetration testing, cyber insurance reviews, customer security audits) and remediating findings under deadline. Experience supporting multi-site operations or production environments where uptime, security, and consistency of service are operational requirements. Experience delivering IT projects from scope through completion, including scheduling, vendor coordination, and budget tracking. Demonstrated ability to communicate technical concepts clearly to non-technical business stakeholders and to senior leadership. Demonstrated experience adhering to and enforcing security best practices across network, endpoint, and identity domains. Preferred Qualifications or Experience Experience in aviation, aerospace, manufacturing, MRO, or other regulated operational environments. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Active IT industry certifications such as CompTIA Security+ or Network+, Cisco CCNA / CCNP, Palo Alto PCNSA / PCNSE, Microsoft Security or Identity certifications, CISSP, GIAC, or comparable. Experience designing and bringing up network infrastructure at new sites or facilities. Experience with SD-WAN, zero-trust architecture, network segmentation, or related modern network design patterns. Familiarity with security frameworks (NIST, CIS) and audit or compliance work. Experience with security awareness platforms (KnowBe4 or comparable). Experience administering identity and access controls in a hybrid or cloud-first environment. Experience with VOIP or unified communications infrastructure. Supervisory Responsibilities This position has no direct reports. Coordinates day-to-day with external network and security contractors, managed-service providers, and the company's SOC and MDR partner. Provides technical guidance and security expertise to IT team peers and to business stakeholders as needed. Knowledge, Skills, and Other Attributes Deep technical expertise across enterprise networking (firewalls, switching, wireless, routing) and information security (endpoint, identity, vulnerability management, security monitoring). . click apply for full job details
09/26/2026
Full time
Job Description Job Description Purpose Information technology is foundational to how Citadel Aviation operates at every site, from the systems that move work across the hangar floor and the shops to the platforms that support administrative staff. Secure, reliable network and identity infrastructure enable Citadel to operate without interruption, protect its work and its people, and meet its obligations to customers and partners. This role owns the design, operation, and security of Citadel's network and identity infrastructure across every Citadel site: reliable connectivity, a hardened identity platform, and a security posture that scales with the business. The role serves as Citadel's internal technical counterpart to the company's security SOC and managed detection and response (MDR) provider, partners with IT leadership and peers across IT and the business, owns assigned IT projects, and is accountable for the reliability of the network and the strength of the security posture across every site. Environment The technology stack includes Palo Alto next-generation firewalls, Cisco switching, Meraki wireless, Microsoft 365 with Entra ID for identity, Microsoft Defender for Endpoint and Intune for endpoint security and management, Tenable for vulnerability management, and KnowBe4 for security awareness. Security operations are delivered in partnership with an external SOC and MDR provider. Essential Job Functions Own the design, operation, and security of Citadel's network infrastructure across all sites. Maintain firewalls, switching, wireless, ISP connectivity, and backup connectivity. Design and implement upgrades to support growth, lead network design and turn-up for new Citadel facilities, and maintain secure connectivity between sites, between sites and the cloud, and for remote users. Own the design, operation, and security of Citadel's voice and unified communications infrastructure, including the company's calling system, VOIP infrastructure, and integration with Microsoft 365 communications. Maintain consistent network and security service quality across all Citadel sites. Travel between sites is heavier during the initial standardization phase across existing sites and during turn-up of new sites, and lighter once the environment reaches steady state. Perform in line with established KPIs and service-level targets, including network availability, security patch SLA, mean time to remediate vulnerabilities, mean time to respond to security incidents, and related measures. Track and report performance regularly to IT leadership. Serve as the internal technical counterpart to the company's security SOC and MDR provider, who operate detection, monitoring, and response. Partner closely on detection tuning, alert triage, investigation, and remediation. Own endpoint security policy across the Microsoft 365 platform, including Microsoft Defender for Endpoint configuration, conditional access, identity hardening, and Intune security baselines. Partner with the IT manager and the support team on day-to-day operation and enforcement. Own technical email security controls, including anti-phishing, anti-malware, secure transport, and tenant security configuration. Partner with the IT manager on user-facing reporting and response workflows. Run Citadel's vulnerability management process in partnership with the MDR provider. Operate scanning tooling, prioritize findings, and drive remediation across the IT organization. Own identity and access management hardening, including multi-factor authentication, conditional access policy, privileged access controls, and account lifecycle hygiene. Set program direction and content for Citadel's cybersecurity awareness program, including training plans, phishing simulation strategy, and ongoing user education topics. Partner with the IT manager, who runs the user-facing activities and reporting. Conduct third-party security review of new vendors, software platforms, and integrations before they enter the environment. Assess data handling, integration security, and ongoing risk; track approval and remediation. Coordinate Citadel's response to external security assessments, including penetration testing, cyber insurance reviews, customer security questionnaires, and regulatory inquiries. Scope engagements, work with vendors, maintain evidence, and track remediation. Deliver assigned IT projects within networking and security, and contribute to broader IT initiatives. Coordinate with IT leadership and peers, and engage external specialists and contractors as needed. Partner with IT leadership and peers in infrastructure, support, and software development on initiatives originating in those service lines. Contribute network and security expertise to keep delivery on track. Own vendor relationships within the network and security portfolio, including ISPs, network hardware, security tooling, and specialized contractors. Take on broader IT vendor relationships as assigned. Own the network and security operating budget, with broader budget scope as assigned. Track expenses, project upcoming needs, and provide input on annual IT budget planning. Own the on-call rotation for network and security incidents. Drive diagnosis, coordinate internal and external resources, and engage directly in resolution. Own incident communication for network and security events. Notify IT leadership and impacted business stakeholders, provide regular status updates throughout an incident, and deliver post-incident summaries with root cause and follow-up actions. Conduct periodic internal security audits across user access, identity hygiene, configuration baselines, vulnerability posture, and policy adherence. Remediate findings in partnership with the IT manager. Maintain and enforce IT network and security policies, procedures, runbooks, technical documentation, and asset inventory. Contribute to the creation and modification of policies as needed. Identify and propose improvements in network design, security posture, monitoring coverage, and tool consolidation. Deliver approved initiatives. Non-Essential Functions Running cables and installing hardware. Other duties as assigned. Minimum Qualifications or Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or a related technical discipline. Equivalent professional experience considered in lieu of degree. 5+ years of progressive experience in enterprise network engineering and information security. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Experience operating in partnership with a managed detection and response (MDR) provider or security operations center (SOC). Experience with vulnerability management, including scanning tooling (Tenable Nessus or comparable), prioritization, and driving remediation across an organization. Experience operating in an environment with regular external security assessments (penetration testing, cyber insurance reviews, customer security audits) and remediating findings under deadline. Experience supporting multi-site operations or production environments where uptime, security, and consistency of service are operational requirements. Experience delivering IT projects from scope through completion, including scheduling, vendor coordination, and budget tracking. Demonstrated ability to communicate technical concepts clearly to non-technical business stakeholders and to senior leadership. Demonstrated experience adhering to and enforcing security best practices across network, endpoint, and identity domains. Preferred Qualifications or Experience Experience in aviation, aerospace, manufacturing, MRO, or other regulated operational environments. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Active IT industry certifications such as CompTIA Security+ or Network+, Cisco CCNA / CCNP, Palo Alto PCNSA / PCNSE, Microsoft Security or Identity certifications, CISSP, GIAC, or comparable. Experience designing and bringing up network infrastructure at new sites or facilities. Experience with SD-WAN, zero-trust architecture, network segmentation, or related modern network design patterns. Familiarity with security frameworks (NIST, CIS) and audit or compliance work. Experience with security awareness platforms (KnowBe4 or comparable). Experience administering identity and access controls in a hybrid or cloud-first environment. Experience with VOIP or unified communications infrastructure. Supervisory Responsibilities This position has no direct reports. Coordinates day-to-day with external network and security contractors, managed-service providers, and the company's SOC and MDR partner. Provides technical guidance and security expertise to IT team peers and to business stakeholders as needed. Knowledge, Skills, and Other Attributes Deep technical expertise across enterprise networking (firewalls, switching, wireless, routing) and information security (endpoint, identity, vulnerability management, security monitoring). . click apply for full job details
Job Description Job Description Digital Marketing & Technology Specialist Recovery Syndicate Chandler, AZ Full-Time On-Site Contractor 1099 Reports To: CEO $20 - 30hr (DOE) Depending on Experience Recovery Syndicate is seeking a creative, driven, and technology-focused Digital Marketing & Technology Specialist to help grow our organization through innovative marketing, technology, and AI solutions. This position will begin as a 1099 independent contractor , providing flexibility for both Recovery Syndicate and the successful candidate to ensure a strong mutual fit. Our goal is to develop a long-term working relationship. If the contractor demonstrates strong performance, aligns with our culture, and contributes to our continued growth, there is a clear opportunity to transition into a full-time employee position with competitive pay, benefits, paid time off, and long-term career advancement . This role works directly with executive leadership and offers the opportunity to make a significant impact on the organization's growth. You'll lead our digital marketing efforts, manage our website and technology systems, implement AI solutions, and help shape the future of Recovery Syndicate as we continue to expand. Job Summary Digital Marketing & Advertising Manage Google Ads and Meta advertising campaigns Develop email marketing campaigns Increase leads, admissions, and marketing ROI Monitor campaign performance and analytics Social Media Management Manage various social media platforms such as Facebook and Instagram Create and maintain content calendars Develop engaging posts, graphics, and marketing videos Monitor audience engagement, reviews, and online inquiries Develop and implement strategies to grow brand awareness Website & SEO Manage and update Recovery Syndicate Website (WordPress) Create website content and landing pages (WordPress) Improve SEO and Google search rankings Manage Google Business Profile and online reviews Improve website conversions and user experience Technology Support Support Microsoft 365, Teams, SharePoint, and OneDrive Assist with Kipu EMR, CallRail, and marketing platforms Provide basic IT support and troubleshooting Help improve technology systems and workflows Reporting & Analytics Track website, SEO, advertising, and social media performance Monitor lead generation and admissions trends Create monthly leadership reports Qualifications Required 2+ years of digital marketing and/or social media experience Experience managing business social media accounts Experience with WordPress or similar website platforms Knowledge of Google Ads and SEO Strong writing, communication, and organizational skills You will need to obtain a fingerprint clearance card. Preferred Healthcare or behavioral health marketing experience Graphic design and video editing skills Google Analytics experience Adobe Creative Suite experience Canva Adobe Photoshop Microsoft 365 administration experience Experience with Kipu EMR. Apply today and help us connect more people to life-changing treatment and recovery!
09/26/2026
Full time
Job Description Job Description Digital Marketing & Technology Specialist Recovery Syndicate Chandler, AZ Full-Time On-Site Contractor 1099 Reports To: CEO $20 - 30hr (DOE) Depending on Experience Recovery Syndicate is seeking a creative, driven, and technology-focused Digital Marketing & Technology Specialist to help grow our organization through innovative marketing, technology, and AI solutions. This position will begin as a 1099 independent contractor , providing flexibility for both Recovery Syndicate and the successful candidate to ensure a strong mutual fit. Our goal is to develop a long-term working relationship. If the contractor demonstrates strong performance, aligns with our culture, and contributes to our continued growth, there is a clear opportunity to transition into a full-time employee position with competitive pay, benefits, paid time off, and long-term career advancement . This role works directly with executive leadership and offers the opportunity to make a significant impact on the organization's growth. You'll lead our digital marketing efforts, manage our website and technology systems, implement AI solutions, and help shape the future of Recovery Syndicate as we continue to expand. Job Summary Digital Marketing & Advertising Manage Google Ads and Meta advertising campaigns Develop email marketing campaigns Increase leads, admissions, and marketing ROI Monitor campaign performance and analytics Social Media Management Manage various social media platforms such as Facebook and Instagram Create and maintain content calendars Develop engaging posts, graphics, and marketing videos Monitor audience engagement, reviews, and online inquiries Develop and implement strategies to grow brand awareness Website & SEO Manage and update Recovery Syndicate Website (WordPress) Create website content and landing pages (WordPress) Improve SEO and Google search rankings Manage Google Business Profile and online reviews Improve website conversions and user experience Technology Support Support Microsoft 365, Teams, SharePoint, and OneDrive Assist with Kipu EMR, CallRail, and marketing platforms Provide basic IT support and troubleshooting Help improve technology systems and workflows Reporting & Analytics Track website, SEO, advertising, and social media performance Monitor lead generation and admissions trends Create monthly leadership reports Qualifications Required 2+ years of digital marketing and/or social media experience Experience managing business social media accounts Experience with WordPress or similar website platforms Knowledge of Google Ads and SEO Strong writing, communication, and organizational skills You will need to obtain a fingerprint clearance card. Preferred Healthcare or behavioral health marketing experience Graphic design and video editing skills Google Analytics experience Adobe Creative Suite experience Canva Adobe Photoshop Microsoft 365 administration experience Experience with Kipu EMR. Apply today and help us connect more people to life-changing treatment and recovery!
Job Description Job Description Position Summary The Member Relations Digital Specialist provides advanced, high-quality service to members and prospective members through phone and digital service channels, including online banking message center, chat, and social messaging platforms. This position serves as a subject matter resource for digital banking services, online account opening, and complex electronic servicing needs. The Member Relations Digital Specialist supports members in achieving their financial goals by delivering accurate information, resolving complex issues, and providing needs-based product and service recommendations. All duties are performed in compliance with TTCU policies, regulatory requirements, and the TTCU Mission, Vision, and Core Values. Supervises: None Essential Job Functions & Responsibilities Digital Member Service & Support •Serve as a primary resource for members, non-members, and credit union staff through phone and digital channels, including online banking message center, chat, and social messaging platforms. •Provide timely, accurate, and professional responses while maintaining service level expectations and quality standards across all digital channels. •Identify, assess, and respond to member needs to achieve high levels of satisfaction and first-contact resolution. •Build strong member relationships through clear, engaging, and professional written communication. •Accurately document all member interactions, actions taken, and outcomes within designated systems. •Perform a variety of account maintenance and servicing. •Manage complex servicing tasks with independence, accuracy, and quality, including account maintenance, card support, loan and credit inquiries, and document assistance. Advanced Digital Banking Support •Provide advanced support and troubleshooting for online and mobile banking services, including navigation, access issues, feature usage, and system-related concerns. •Serve as an escalation resource for complex digital banking issues for both internal staff and external members. •Troubleshoot and de-escalate account and digital service issues by accessing multiple systems and references to determine effective solutions. •Partners with internal teams as needed to resolve system issues and ensure timely follow-up and resolution. Online Account Application Processing and Account Production •Review online deposit account applications and make decisions on applications that require manual review. •Ensure all required new account documentation is obtained securely, reviewed accurately, and complies with TTCU policies, procedures, and regulatory requirements. •Communicate application decisions clearly and professionally with members through approved digital channels. •Conduct outbound welcome calls to new account holders to confirm account setup, answer questions, cross sell additional products, and promote digital banking adoption. •Provide education and guidance on online and mobile banking tools to enhance the member's onboarding experience. •Contribute to production and growth objectives by remaining knowledgeable of current products, services, and promotions. •Utilize TTCU systems to identify member needs and recommend appropriate products or services aligned with those needs. Productivity, Quality, and Adherence •Support Member Relations Center service objectives by consistently adhering to assigned schedules and attendance requirements. •Meet or exceed established Quality Assurance (QA) standards related to interaction quality, member experience, documentation accuracy, and procedural compliance. •Deliver consistent, high-quality member experiences by adhering to call flow guidelines, communication standards, and service expectations. •Process interactions efficiently by correctly navigating systems and meeting established call handling and productivity metrics. •Incorporate QA feedback and coaching to continuously improve performance, professionalism, accuracy, and member engagement. •Maintain attention to detail to minimize errors, reduce rework, and support quality and first contact resolution outcomes. Compliance & Risk Awareness •Perform all duties in compliance with TTCU policies, procedures, and applicable regulatory requirements, including Bank Secrecy Act (BSA) and AntiMoney Laundering (AML) awareness. •Identify and appropriately escalate potential fraud, suspicious activity, or compliance concerns following established guidelines. •Maintain confidentiality of member and organizational information and exercise discretion in all interactions. •Complete required compliance training and consistently apply regulatory knowledge during member interactions. Minimum Qualifications Educational Requirements: High School Diploma, GED, or equivalent educational certification Position Competencies Communication - Understands spoken information; speaks clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly. Delivering Results - Focuses on understanding and addressing customer needs; sets high standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization. Dependability - Takes direction from others; adheres to regulations, policies, procedures, and legal obligations; is punctual and reliable; performs work in a safe and secure manner, prioritizing the safety and security of individuals, materials, and information. Building Relationships - Develops relationships and builds networks; creates a positive impression and builds rapport; adapts approach to interact effectively with others; effectively manages conflict; helps others succeed. Writing - Understands written information; writes clearly, succinctly, and correctly, avoiding jargon and complexity; structures written information to meet the audience's needs and stimulate interest. Working Conditions •Routinely perform work indoors in a climate-controlled, centralized work environment with moderate noise levels controlled. •Extensive use of video, computer, and telephone systems. •Extended periods of sitting and computer use. •Schedule flexibility may be required to support digital support operational needs. •Ability to lift up to 25 pounds. Additional Requirements •Advanced proficiency with PCs, mobile devices, and digital banking platforms •Intermediate proficiency with Microsoft Office 365 applications (Outlook, Teams, Word, Excel) •Understanding of basic banking, financial products, and credit union operations •Ability to navigate multiple systems simultaneously in a digital service environment. •Accurate typing and written communication skills Employee Statement of Understanding I have read and understand the job description for my position. I understand that my supervisor may assign additional projects and/or responsibilities not covered in the description. I am able to perform all of the essential functions of this position. I agree to comply with the corporate compliance policy and all laws, rules, regulations, and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor. As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with members and fellow employees.
09/26/2026
Full time
Job Description Job Description Position Summary The Member Relations Digital Specialist provides advanced, high-quality service to members and prospective members through phone and digital service channels, including online banking message center, chat, and social messaging platforms. This position serves as a subject matter resource for digital banking services, online account opening, and complex electronic servicing needs. The Member Relations Digital Specialist supports members in achieving their financial goals by delivering accurate information, resolving complex issues, and providing needs-based product and service recommendations. All duties are performed in compliance with TTCU policies, regulatory requirements, and the TTCU Mission, Vision, and Core Values. Supervises: None Essential Job Functions & Responsibilities Digital Member Service & Support •Serve as a primary resource for members, non-members, and credit union staff through phone and digital channels, including online banking message center, chat, and social messaging platforms. •Provide timely, accurate, and professional responses while maintaining service level expectations and quality standards across all digital channels. •Identify, assess, and respond to member needs to achieve high levels of satisfaction and first-contact resolution. •Build strong member relationships through clear, engaging, and professional written communication. •Accurately document all member interactions, actions taken, and outcomes within designated systems. •Perform a variety of account maintenance and servicing. •Manage complex servicing tasks with independence, accuracy, and quality, including account maintenance, card support, loan and credit inquiries, and document assistance. Advanced Digital Banking Support •Provide advanced support and troubleshooting for online and mobile banking services, including navigation, access issues, feature usage, and system-related concerns. •Serve as an escalation resource for complex digital banking issues for both internal staff and external members. •Troubleshoot and de-escalate account and digital service issues by accessing multiple systems and references to determine effective solutions. •Partners with internal teams as needed to resolve system issues and ensure timely follow-up and resolution. Online Account Application Processing and Account Production •Review online deposit account applications and make decisions on applications that require manual review. •Ensure all required new account documentation is obtained securely, reviewed accurately, and complies with TTCU policies, procedures, and regulatory requirements. •Communicate application decisions clearly and professionally with members through approved digital channels. •Conduct outbound welcome calls to new account holders to confirm account setup, answer questions, cross sell additional products, and promote digital banking adoption. •Provide education and guidance on online and mobile banking tools to enhance the member's onboarding experience. •Contribute to production and growth objectives by remaining knowledgeable of current products, services, and promotions. •Utilize TTCU systems to identify member needs and recommend appropriate products or services aligned with those needs. Productivity, Quality, and Adherence •Support Member Relations Center service objectives by consistently adhering to assigned schedules and attendance requirements. •Meet or exceed established Quality Assurance (QA) standards related to interaction quality, member experience, documentation accuracy, and procedural compliance. •Deliver consistent, high-quality member experiences by adhering to call flow guidelines, communication standards, and service expectations. •Process interactions efficiently by correctly navigating systems and meeting established call handling and productivity metrics. •Incorporate QA feedback and coaching to continuously improve performance, professionalism, accuracy, and member engagement. •Maintain attention to detail to minimize errors, reduce rework, and support quality and first contact resolution outcomes. Compliance & Risk Awareness •Perform all duties in compliance with TTCU policies, procedures, and applicable regulatory requirements, including Bank Secrecy Act (BSA) and AntiMoney Laundering (AML) awareness. •Identify and appropriately escalate potential fraud, suspicious activity, or compliance concerns following established guidelines. •Maintain confidentiality of member and organizational information and exercise discretion in all interactions. •Complete required compliance training and consistently apply regulatory knowledge during member interactions. Minimum Qualifications Educational Requirements: High School Diploma, GED, or equivalent educational certification Position Competencies Communication - Understands spoken information; speaks clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly. Delivering Results - Focuses on understanding and addressing customer needs; sets high standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization. Dependability - Takes direction from others; adheres to regulations, policies, procedures, and legal obligations; is punctual and reliable; performs work in a safe and secure manner, prioritizing the safety and security of individuals, materials, and information. Building Relationships - Develops relationships and builds networks; creates a positive impression and builds rapport; adapts approach to interact effectively with others; effectively manages conflict; helps others succeed. Writing - Understands written information; writes clearly, succinctly, and correctly, avoiding jargon and complexity; structures written information to meet the audience's needs and stimulate interest. Working Conditions •Routinely perform work indoors in a climate-controlled, centralized work environment with moderate noise levels controlled. •Extensive use of video, computer, and telephone systems. •Extended periods of sitting and computer use. •Schedule flexibility may be required to support digital support operational needs. •Ability to lift up to 25 pounds. Additional Requirements •Advanced proficiency with PCs, mobile devices, and digital banking platforms •Intermediate proficiency with Microsoft Office 365 applications (Outlook, Teams, Word, Excel) •Understanding of basic banking, financial products, and credit union operations •Ability to navigate multiple systems simultaneously in a digital service environment. •Accurate typing and written communication skills Employee Statement of Understanding I have read and understand the job description for my position. I understand that my supervisor may assign additional projects and/or responsibilities not covered in the description. I am able to perform all of the essential functions of this position. I agree to comply with the corporate compliance policy and all laws, rules, regulations, and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor. As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with members and fellow employees.
American Honda Motor Co., Inc. seeks an IT Support professional to keep manufacturing and office operations running smoothly. In this on-site role, you will troubleshoot hardware, software, and network issues, support Windows environments and manufacturing-related systems, and respond to tickets, phone calls, and walk-ups. You will manage user accounts, maintain devices and peripherals, and document solutions. Collaborating with cross-functional teams, you will help reduce downtime, improve reliability, and contribute to Honda's culture of safety, quality, and continuous improvement. Responsibilities Provide technical support for hardware, software, and network issues in a manufacturing environment Troubleshoot and resolve user incidents via ticketing system, phone, and onsite support Install, configure, and maintain PCs, mobile devices, printers, and peripherals on the plant floor and offices Support Windows OS, standard business applications, and manufacturing-related systems Document issues, resolutions, and procedures to ensure knowledge sharing and consistency Collaborate with IT and manufacturing teams to minimize downtime and improve system reliability Monitor system performance and escalate complex issues to senior IT staff or vendors Assist with user account management, access control, and basic cybersecurity practices Support onboarding/offboarding technology setup for employees and contractors Contribute to continuous improvement initiatives and adhere to safety and quality standards Required Skills Hardware and peripheral troubleshooting Windows OS administration and support Basic networking (TCP/IP, DNS, DHCP) Active Directory and user account management Office productivity suites (e.g., Microsoft 365) Ticketing and incident management systems Endpoint imaging and deployment tools Printer and mobile device support Basic cybersecurity and access control Documentation and technical communication
09/17/2026
Full time
American Honda Motor Co., Inc. seeks an IT Support professional to keep manufacturing and office operations running smoothly. In this on-site role, you will troubleshoot hardware, software, and network issues, support Windows environments and manufacturing-related systems, and respond to tickets, phone calls, and walk-ups. You will manage user accounts, maintain devices and peripherals, and document solutions. Collaborating with cross-functional teams, you will help reduce downtime, improve reliability, and contribute to Honda's culture of safety, quality, and continuous improvement. Responsibilities Provide technical support for hardware, software, and network issues in a manufacturing environment Troubleshoot and resolve user incidents via ticketing system, phone, and onsite support Install, configure, and maintain PCs, mobile devices, printers, and peripherals on the plant floor and offices Support Windows OS, standard business applications, and manufacturing-related systems Document issues, resolutions, and procedures to ensure knowledge sharing and consistency Collaborate with IT and manufacturing teams to minimize downtime and improve system reliability Monitor system performance and escalate complex issues to senior IT staff or vendors Assist with user account management, access control, and basic cybersecurity practices Support onboarding/offboarding technology setup for employees and contractors Contribute to continuous improvement initiatives and adhere to safety and quality standards Required Skills Hardware and peripheral troubleshooting Windows OS administration and support Basic networking (TCP/IP, DNS, DHCP) Active Directory and user account management Office productivity suites (e.g., Microsoft 365) Ticketing and incident management systems Endpoint imaging and deployment tools Printer and mobile device support Basic cybersecurity and access control Documentation and technical communication