3 jobs found

Job Description Job Description Job Title: Microsoft Endpoint & Workspace ONE Specialist Duration: Full-Time Hire / Permanent Role Location: Reston, VA or Plano, TX. Work Mode: Hybrid Duties and Responsibilities Systemone is seeking a Microsoft Endpoint & Workspace ONE Specialist? to support a large-scale enterprise environment within a cloud first infrastructure. This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment. The ideal candidate will have experience supporting Apple macOS devices, mobile device management (MDM) platforms such as Omnissa Workspace ONE and Microsoft Intune, and enterprise mobile technologies. Responsibilities include troubleshooting endpoint and mobile device issues, monitoring system performance and compliance, analyzing logs to identify and resolve incidents, and partnering with engineering, security, and compliance teams to maintain endpoint protection standards. The role also requires strong documentation practices, incident management capabilities, and the ability to support change management initiatives in a regulated financial services environment. Required Qualifications . Hands on experience with Omnissa Workspace ONE and/or Microsoft Intune Experience supporting and troubleshooting Apple macOS environments Mobile device management and support for iOS and Android devices Ability to monitor system performance, compliance status, and operational health Experience analyzing logs and collaborating with engineering teams to resolve incidents Understanding of endpoint security controls, policy enforcement, and compliance requirements Strong troubleshooting and root cause analysis skills Experience documenting incidents, resolutions, and operational procedures with attention to detail Familiarity with IT Service Management (ITSM) processes and change management practices Experience working in enterprise cloud environments, preferably AWS based organizations Knowledge of ServiceNow for incident, problem, and change management processes Strong written and verbal communication skills Required Skills Amazon Web Services Cloud Analytical Thinking Communication Detail-oriented Problem Solving ServiceNow Change Management Desired Skillset: ? Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus Education: Bachelor's degree in computer science, Information Systems, or a related field.? Ref: Pittsburgh

Are you passionate about technology and eager to kick-start your career in IT? We're looking for an IT Support Specialist to join our growing team. The IT Support Specialist provides first-line technical support for employees across TRA (Tax Relief Advocates) and DRA (Debt Relief Advocates). This role is responsible for user onboarding/offboarding, troubleshooting system access issues, supporting daily operations in Microsoft Azure and Intune environments, and ensuring smooth functioning of desktop applications such as Intuit ProSeries, Microsoft 365, and other company systems. The position requires strong technical aptitude, customer service skills, and a security-conscious mindset to support operations in a regulated environment. Key Responsibilities: User Lifecycle Management Perform onboarding and offboarding tasks for employees, including: Account creation, licensing, and group assignment in Microsoft Entra ID (Azure AD) and Google Workspace. Workstation setup, device registration, and compliance enforcement via Intune / Azure. Configuration of SSO access for enterprise apps. Secure deprovisioning, access revocation, and data backup during offboarding. Maintain user access logs, equipment inventory, and asset lifecycle records. Technical Support (Level 1) Provide first-level troubleshooting for: Enterprise software applications. Azure Virtual Desktop (AVD) connectivity and session performance. Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive). VPN, MFA, and SSO login issues. Hardware and peripheral setup (printers, scanners, webcams, etc.). Escalate unresolved issues to Level 2 or vendor support as needed, with proper documentation. Maintain clear records of tickets, incidents, and resolutions. System Administration Register and manage devices in Microsoft Entra / Intune for compliance and conditional access. Monitor device health, patch updates, and Defender for Endpoint alerts. Support configuration and auditing of Azure AD Join and BitLocker policies. Run regular security and compliance checks aligned with WISP and IRS data protection requirements. Operational Support Maintain and update onboarding documentation and IT SOPs. Support user license management and access provisioning across tools. Assist with IT inventory, equipment deployment, and workstation imaging. Provide basic end-user training on company systems and cybersecurity best practices. What We're Looking For: Associate degree in Information Technology, Computer Science, or a related field required. Bachelor's degree preferred (or equivalent professional experience in IT support). 1-3 years of hands-on experience in IT support, helpdesk, or system administration. Proficiency with Microsoft Entra ID (Azure AD), Intune, and Microsoft 365 Admin Center. Familiarity with Windows 10/11, and virtual desktop environments. Understanding of SSO, MFA, and conditional access policies. Basic networking skills (IP configuration, DNS, VPN). Excellent communication and troubleshooting abilities. Strong attention to detail and documentation discipline. Customer service-oriented and able to multitask in a fast-paced environment. Skills and Traits That Will Make You Stand Out: Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or Azure Fundamentals (AZ-900). Experience supporting Genesys Cloud, RingCentral, or similar telephony platforms. Familiarity with Google Workspace Admin Console and cross-domain SSO integration. Self-motivated with a strong desire to learn and grow. Customer-oriented with excellent problem-solving skills. Ability to handle multiple tasks and prioritize effectively. A friendly and professional attitude, both in person and over the phone. Physical Requirements: Ability to lift and carry materials up to 25 pounds. Mobility to move between work areas and perform office tasks. Performance Indicators: Ticket response and resolution times. User satisfaction ratings. Compliance with onboarding/offboarding SLAs. Intune device compliance and audit accuracy. Reduction of recurring support incidents through proactive measures. Why Work With Us? Hands-on experience in a growing IT department. Opportunity to learn from experienced IT professionals. Collaborative and supportive work environment. Growth potential in IT and beyond! Ready to Get Started? If you're ready to launch your IT career and be part of a great team, apply today! Job Details Position Type: Full time, 40+ hours per week Compensation: $23.00 to 32.00 per hour. Final rate will be based on qualifications and relevant experience. Location: Irvine, CA onsite required Application Process Qualified applicants may be invited to complete a brief AI-facilitated interview designed to help us learn more about your experience and qualifications. After the AI interview, a member of our recruiting team will personally review your responses and follow up with next steps if you're selected to move forward. This AI tool is used solely to support our recruiters in the initial screening process all final hiring decisions are made by our talent acquisition team. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.

Job Description Job Description Job Title: Microsoft Endpoint & Workspace ONE Specialist Location: Reston, VA or Plano, TX Type: Permanent Full Time Compensation: $99,500.00 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Not specified Overview Leave placeholder text here for recruiter to input Responsibilities • Support and manage endpoint devices, mobile platforms, and enterprise mobility solutions within a cloud-first infrastructure • Troubleshoot endpoint and mobile device issues, including systems supporting Apple macOS environments and iOS/Android devices • Monitor system performance, compliance status, and operational health across enterprise environments • Analyze logs to identify incidents and collaborate with engineering and security teams to resolve issues • Maintain endpoint protection standards in partnership with security, engineering, and compliance teams • Document incidents, resolutions, and operational procedures with a focus on accuracy and detail • Support change management initiatives in a regulated financial services environment Requirements • Hands-on experience with Omnissa Workspace ONE and/or Microsoft Intune • Support and troubleshooting experience with Apple macOS environments • Mobile device management and support expertise for iOS and Android devices • Ability to monitor system performance, compliance status, and operational health • Experience analyzing logs and working with engineering teams to resolve incidents • Knowledge of endpoint security controls, policy enforcement, and compliance requirements • Strong troubleshooting and root cause analysis skills • Documenting incidents, resolutions, and operational procedures with attention to detail • Familiarity with IT Service Management (ITSM) processes and change management practices • Experience working in enterprise cloud environments, preferably AWS-based organizations • Knowledge of ServiceNow for incident, problem, and change management processes • Strong written and verbal communication skills Desired Skillset: • Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus Education: Bachelor's degree in computer science, Information Systems, or a related field System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh