SPS North America
New York, New York
Job Description Job Description Location: New York, NY. Job Type: Full-Time Position Summary We are seeking an experienced Lead Audio Visual (AV) Technician to oversee the daily operation, maintenance, and support of enterprise audiovisual technology across conference rooms, executive spaces, collaboration environments, and live events. This role combines hands-on technical expertise with team leadership, customer service, and operational oversight to ensure a seamless meeting and event experience for employees, executives, and clients. The ideal candidate is a technical expert who can troubleshoot and resolve complex AV issues, proactively maintain meeting spaces, lead high-profile event support, mentor team members, and build strong relationships with business stakeholders. This position requires someone who is equally comfortable solving technical problems, leading a team, and delivering exceptional customer service. Key ResponsibilitiesAudio Visual Operations Independently operate, maintain, troubleshoot, repair, and optimize enterprise AV systems and peripherals. Perform daily morning inspections of all conference rooms to proactively identify and resolve technical issues before meetings begin. Conduct pre-meeting AV checks for executive meetings, client presentations, and high-profile events. Provide onsite support for executive leadership, board meetings, and client-facing presentations. Troubleshoot, repair, upgrade, and replace AV hardware and software components. Diagnose audio, video, control system, and signal flow issues. Maintain and support conferencing technologies including Zoom, Microsoft Teams, Cisco Webex, and other collaboration platforms. Support live event production, presentations, town halls, and special events. Coordinate with third-party vendors for repairs, upgrades, warranty work, and preventative maintenance. Maintain accurate AV inventory, asset tracking, and equipment documentation. Ensure all support requests meet established SLA and performance standards. Document incidents, service requests, and resolutions within ServiceNow. Technical Expertise Support and maintain: Crestron Control Systems Poly Video Conferencing Cisco Collaboration Endpoints Digital Signage Wireless Presentation Systems Audio DSP Systems Microphones, Cameras, and Displays Configure and support AV integrations and room automation technologies. Recommend technology upgrades and continuous improvements that enhance user experience and operational efficiency. Leadership & Team Management Lead daily AV operations and coordinate team workload. Delegate assignments, establish priorities, and monitor service delivery. Create a collaborative, customer-focused team culture built on accountability and communication. Coach, mentor, and develop AV technicians through ongoing feedback and training. Identify skill gaps and recommend training opportunities. Conduct performance reviews and support employee development. Resolve team issues while promoting a positive work environment. Client & Stakeholder Management Partner with executives, event teams, finance, marketing, IT, executive assistants, and business leaders to anticipate AV support needs. Manage client expectations and provide technical consultation for meetings, presentations, and special events. Communicate real-time updates during high-profile incidents and ensure timely resolution. Build trusted relationships across the organization through exceptional customer service and proactive communication. Required Qualifications Minimum 5+ years of enterprise Audio Visual support experience. Previous experience leading or mentoring an AV support team. Strong knowledge of: Crestron Poly Cisco collaboration solutions AV signal flow Digital audio and video technologies Experience supporting: Zoom Microsoft Teams Cisco Webex BlueJeans Experience supporting executive meetings and live event production. Experience using ServiceNow or similar IT ticketing platforms. Strong troubleshooting and analytical skills. Excellent written and verbal communication skills. Outstanding customer service and relationship-building abilities. Preferred Qualifications Certified Technology Specialist (CTS) certification preferred. Additional AVIXA, Crestron, Cisco, Poly, or Microsoft certifications are a plus. Experience supporting enterprise conference centers, executive briefing centers, or corporate headquarters. Familiarity with ITIL service management practices. What We're Looking ForTechnical Expert ("Doer") Hands-on technical leader capable of diagnosing and resolving complex AV issues independently. Proactively maintains conference rooms and collaboration spaces. Comfortable supporting after-hours meetings, executive events, and off-site functions. Strategic Thinker ("Thinker") Identifies opportunities to improve AV technology, processes, and user experience. Stays current on emerging AV technologies and recommends innovative solutions. Anticipates potential issues before they impact business operations. Relationship Builder Delivers exceptional customer service and builds trusted relationships across all levels of the organization. Partners effectively with executives, finance, events, marketing, IT, and business leaders. Understands business priorities and proactively supports organizational needs. Physical Requirements Frequently walk, stand, bend, kneel, climb ladders, and work in conference rooms and event spaces. Lift, carry, push, or move equipment weighing up to 40 pounds, with the ability to transport larger equipment using carts. Ability to work extended hours, evenings, and weekends when supporting executive meetings or special events. Visual ability to distinguish colors, indicators, wiring, and display components. Ability to use computers, mobile devices, and communication equipment simultaneously while providing technical support. Why Join Us? This is an exciting opportunity to lead enterprise AV operations supporting executive leadership, high-profile client meetings, and mission-critical business events. You'll play a key role in delivering exceptional workplace technology experiences while helping shape the future of collaboration and meeting technologies across the organization. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $42.75-$42.75 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. . click apply for full job details
Job Description Job Description Location: New York, NY. Job Type: Full-Time Position Summary We are seeking an experienced Lead Audio Visual (AV) Technician to oversee the daily operation, maintenance, and support of enterprise audiovisual technology across conference rooms, executive spaces, collaboration environments, and live events. This role combines hands-on technical expertise with team leadership, customer service, and operational oversight to ensure a seamless meeting and event experience for employees, executives, and clients. The ideal candidate is a technical expert who can troubleshoot and resolve complex AV issues, proactively maintain meeting spaces, lead high-profile event support, mentor team members, and build strong relationships with business stakeholders. This position requires someone who is equally comfortable solving technical problems, leading a team, and delivering exceptional customer service. Key ResponsibilitiesAudio Visual Operations Independently operate, maintain, troubleshoot, repair, and optimize enterprise AV systems and peripherals. Perform daily morning inspections of all conference rooms to proactively identify and resolve technical issues before meetings begin. Conduct pre-meeting AV checks for executive meetings, client presentations, and high-profile events. Provide onsite support for executive leadership, board meetings, and client-facing presentations. Troubleshoot, repair, upgrade, and replace AV hardware and software components. Diagnose audio, video, control system, and signal flow issues. Maintain and support conferencing technologies including Zoom, Microsoft Teams, Cisco Webex, and other collaboration platforms. Support live event production, presentations, town halls, and special events. Coordinate with third-party vendors for repairs, upgrades, warranty work, and preventative maintenance. Maintain accurate AV inventory, asset tracking, and equipment documentation. Ensure all support requests meet established SLA and performance standards. Document incidents, service requests, and resolutions within ServiceNow. Technical Expertise Support and maintain: Crestron Control Systems Poly Video Conferencing Cisco Collaboration Endpoints Digital Signage Wireless Presentation Systems Audio DSP Systems Microphones, Cameras, and Displays Configure and support AV integrations and room automation technologies. Recommend technology upgrades and continuous improvements that enhance user experience and operational efficiency. Leadership & Team Management Lead daily AV operations and coordinate team workload. Delegate assignments, establish priorities, and monitor service delivery. Create a collaborative, customer-focused team culture built on accountability and communication. Coach, mentor, and develop AV technicians through ongoing feedback and training. Identify skill gaps and recommend training opportunities. Conduct performance reviews and support employee development. Resolve team issues while promoting a positive work environment. Client & Stakeholder Management Partner with executives, event teams, finance, marketing, IT, executive assistants, and business leaders to anticipate AV support needs. Manage client expectations and provide technical consultation for meetings, presentations, and special events. Communicate real-time updates during high-profile incidents and ensure timely resolution. Build trusted relationships across the organization through exceptional customer service and proactive communication. Required Qualifications Minimum 5+ years of enterprise Audio Visual support experience. Previous experience leading or mentoring an AV support team. Strong knowledge of: Crestron Poly Cisco collaboration solutions AV signal flow Digital audio and video technologies Experience supporting: Zoom Microsoft Teams Cisco Webex BlueJeans Experience supporting executive meetings and live event production. Experience using ServiceNow or similar IT ticketing platforms. Strong troubleshooting and analytical skills. Excellent written and verbal communication skills. Outstanding customer service and relationship-building abilities. Preferred Qualifications Certified Technology Specialist (CTS) certification preferred. Additional AVIXA, Crestron, Cisco, Poly, or Microsoft certifications are a plus. Experience supporting enterprise conference centers, executive briefing centers, or corporate headquarters. Familiarity with ITIL service management practices. What We're Looking ForTechnical Expert ("Doer") Hands-on technical leader capable of diagnosing and resolving complex AV issues independently. Proactively maintains conference rooms and collaboration spaces. Comfortable supporting after-hours meetings, executive events, and off-site functions. Strategic Thinker ("Thinker") Identifies opportunities to improve AV technology, processes, and user experience. Stays current on emerging AV technologies and recommends innovative solutions. Anticipates potential issues before they impact business operations. Relationship Builder Delivers exceptional customer service and builds trusted relationships across all levels of the organization. Partners effectively with executives, finance, events, marketing, IT, and business leaders. Understands business priorities and proactively supports organizational needs. Physical Requirements Frequently walk, stand, bend, kneel, climb ladders, and work in conference rooms and event spaces. Lift, carry, push, or move equipment weighing up to 40 pounds, with the ability to transport larger equipment using carts. Ability to work extended hours, evenings, and weekends when supporting executive meetings or special events. Visual ability to distinguish colors, indicators, wiring, and display components. Ability to use computers, mobile devices, and communication equipment simultaneously while providing technical support. Why Join Us? This is an exciting opportunity to lead enterprise AV operations supporting executive leadership, high-profile client meetings, and mission-critical business events. You'll play a key role in delivering exceptional workplace technology experiences while helping shape the future of collaboration and meeting technologies across the organization. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $42.75-$42.75 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. . click apply for full job details
Oakland Zoo
Oakland, California
Job Description Job Description Application Process Applicants must submit a resume and a portfolio that includes 3-5 examples of recent work demonstrating both website and digital design experience. We would especially like to see live websites or web pages you have created, campaign landing pages, digital advertising or social media assets, and other relevant examples. For each example, briefly describe your role, the project goal, key design or technical decisions, tools or platforms used, and any measurable results or improvements. Pay range: To maintain internal equity, we have identified the starting range for this position at the Oakland Zoo as $29.08 - $32.41 per hour. An offer within this range will be determined by the experience and qualifications of a candidate and will be our best and final compensation offer, in alignment with Oakland Zoo's compensation philosophy. Position Summary The Website & Digital Design Specialist plays a key role in advancing Oakland Zoo's marketing and communications goals by managing the Zoo's website, supporting digital design needs, and creating engaging online experiences that connect audiences to the Zoo's mission, programs, events, and conservation work. This position is responsible for implementing website strategy, maintaining accurate and timely web content, creating and updating web pages, monitoring website performance, and coordinating with internal teams, IT, web development partners, and vendors to improve user experience and support campaign goals. They will also support the Lead Graphic Designer in creating digital design elements such as digital ads and digital screen signage to support the Lead Graphic Designer. The ideal candidate brings experience with website publishing platforms and professional graphic design, proficiency with digital design tools, strong attention to detail, and the ability to manage multiple creative and technical projects at once. Essential Job Duties Website Management Implement website strategy in alignment with Oakland Zoo's marketing and communications goals. Manage Oakland Zoo's website, including conceptualizing and creating pages, maintaining the content management system, and ensuring the website is accurate and up to date. Partner with Lead Graphic Designer to ensure the website is consistent with brand guidelines. Collaborate with the web development team or vendors on website improvements and experience optimization. Implement conversion rate optimization strategies including landing page testing and funnel analysis. Monitor website performance (including tracking pixels, tags, and analytics), troubleshoot issues, and coordinate with IT on technical needs. Establish a project request system for website updates and new content. Digital Design: Support the Lead Graphic Designer in maintaining and evolving the Zoo's visual identity, ensuring consistency across all touchpoints, including digital marketing materials, web, social media graphics, digital screen content in the Zoo, presentations, and email marketing templates. Support the Lead Graphic Designer to create web, social, and digital advertising assets for large campaigns. Conceptualize, develop, and execute digital creative projects aligned with the Oakland Zoo's brand and strategic goals in the digital landscape. Oversee multiple concurrent projects, establishing timelines, managing resources, and ensuring all milestones are met on schedule and within budget, under the leadership of the Director of Marketing and Communications. Stay current with design trends, techniques, and technologies; propose new ideas and approaches to enhance visual storytelling and audience engagement. Work with the Digital Content Specialist to oversee photo and video shoots as needed for digital campaigns. Perform other duties as assigned. Supervisory Responsibility: None Who you are: Minimum of 5 years of relevant experience, which must include a minimum of 3 years of professional experience in graphic design. A Bachelor's may be considered equivalent to 3 years of relevant experience, and an Associate's may be considered equivalent to 2 years of relevant experience Minimum of 2 years of experience creating, implementing and maintaining web pages with WordPress, Drupal, or other website publishing and management platforms. Demonstrated expertise in Adobe Creative Suite (Illustrator, Photoshop, InDesign), as well as proficiency in After Effects, Premiere Pro, or similar software. Strong portfolio showcasing a variety of work, including branding, digital, and environmental design. Strong understanding of typography, color theory, composition, and user experience. Creative, curious, and passionate about storytelling through visual means. Available for occasional evening or weekend work during peak campaign periods Bonus if you have: Proven experience managing creative projects from concept to completion. Familiarity with environmental graphics, wayfinding, accessibility standards, and sustainability in design Nonprofit, cultural attractions, or tourism industry experience Experience with conversion rate optimization and A/B testing tools Bachelor's Degree in Graphic Design, Visual Communications, or related field Comfort with photography, video editing, and content creation Supervisory Responsibility: None Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. Primarily office-based with occasional Oakland Zoo grounds visits Standard business hours with some flexibility Limited remote work may be available after an evaluation period and is dependent on ongoing performance assessments Physical Considerations- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Sustained computer-based administrative and analytical work, using standard or assistive technology for extended periods every day Ability to navigate Zoo grounds Knowledge/Skills/Qualities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. Analytical and Conceptual Aptitude - engages in and facilitates broad organizational strategic thinking/planning with awareness of equity, inclusion, accessibility, and cultural relevance Collaboration - builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility Communication - communicates respectfully and effectively with stakeholders across identities, both verbally and in writing Data Analysis - able to collect, interpret and detect patterns in clean data Flexibility - nimbly adapts to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued Organization - strong attention to details and able to build and/or maintain efficient systems Passion - wholeheartedly believes in, represents, and models Oakland Zoo's mission and PRIDE values at all times Project management - effectively prioritizes commitments, driving forward multiple high-profile and complex projects simultaneously with flexibility, resourcefulness, and agility to adapt to shifting organizational needs Relationship-Building - able to build and maintain trusting relationships and mutually beneficial partnerships with internal and external stakeholders Self-motivated - effectively navigates multiple, simultaneous tasks with excellent attention to detail and deadlines. Enthusiastically identifies and approaches opportunities without regular supervision Solution-oriented - utilizes an open-minded and strengths-based approach to finding solutions for complex challenges Sustainability - oriented toward the mission and values of Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department Technological Aptitude - able to quickly understand, develop and maintain functional digital systems Time management - strong capabilities with a demonstrated ability to effectively prioritize multiple commitments Wildlife Aware - understands mission to support the conservation and welfare of animals at the Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife Benefits Oakland Zoo offers a comprehensive benefits package which begins on 1st of the month following the date of hire. The package includes health insurance, dental insurance, vision insurance, Flexible Spending Account, optional 403b retirement plan, Paid Time Off, Employee Assistance Program, and Zoo Membership options. . click apply for full job details
Job Description Job Description Application Process Applicants must submit a resume and a portfolio that includes 3-5 examples of recent work demonstrating both website and digital design experience. We would especially like to see live websites or web pages you have created, campaign landing pages, digital advertising or social media assets, and other relevant examples. For each example, briefly describe your role, the project goal, key design or technical decisions, tools or platforms used, and any measurable results or improvements. Pay range: To maintain internal equity, we have identified the starting range for this position at the Oakland Zoo as $29.08 - $32.41 per hour. An offer within this range will be determined by the experience and qualifications of a candidate and will be our best and final compensation offer, in alignment with Oakland Zoo's compensation philosophy. Position Summary The Website & Digital Design Specialist plays a key role in advancing Oakland Zoo's marketing and communications goals by managing the Zoo's website, supporting digital design needs, and creating engaging online experiences that connect audiences to the Zoo's mission, programs, events, and conservation work. This position is responsible for implementing website strategy, maintaining accurate and timely web content, creating and updating web pages, monitoring website performance, and coordinating with internal teams, IT, web development partners, and vendors to improve user experience and support campaign goals. They will also support the Lead Graphic Designer in creating digital design elements such as digital ads and digital screen signage to support the Lead Graphic Designer. The ideal candidate brings experience with website publishing platforms and professional graphic design, proficiency with digital design tools, strong attention to detail, and the ability to manage multiple creative and technical projects at once. Essential Job Duties Website Management Implement website strategy in alignment with Oakland Zoo's marketing and communications goals. Manage Oakland Zoo's website, including conceptualizing and creating pages, maintaining the content management system, and ensuring the website is accurate and up to date. Partner with Lead Graphic Designer to ensure the website is consistent with brand guidelines. Collaborate with the web development team or vendors on website improvements and experience optimization. Implement conversion rate optimization strategies including landing page testing and funnel analysis. Monitor website performance (including tracking pixels, tags, and analytics), troubleshoot issues, and coordinate with IT on technical needs. Establish a project request system for website updates and new content. Digital Design: Support the Lead Graphic Designer in maintaining and evolving the Zoo's visual identity, ensuring consistency across all touchpoints, including digital marketing materials, web, social media graphics, digital screen content in the Zoo, presentations, and email marketing templates. Support the Lead Graphic Designer to create web, social, and digital advertising assets for large campaigns. Conceptualize, develop, and execute digital creative projects aligned with the Oakland Zoo's brand and strategic goals in the digital landscape. Oversee multiple concurrent projects, establishing timelines, managing resources, and ensuring all milestones are met on schedule and within budget, under the leadership of the Director of Marketing and Communications. Stay current with design trends, techniques, and technologies; propose new ideas and approaches to enhance visual storytelling and audience engagement. Work with the Digital Content Specialist to oversee photo and video shoots as needed for digital campaigns. Perform other duties as assigned. Supervisory Responsibility: None Who you are: Minimum of 5 years of relevant experience, which must include a minimum of 3 years of professional experience in graphic design. A Bachelor's may be considered equivalent to 3 years of relevant experience, and an Associate's may be considered equivalent to 2 years of relevant experience Minimum of 2 years of experience creating, implementing and maintaining web pages with WordPress, Drupal, or other website publishing and management platforms. Demonstrated expertise in Adobe Creative Suite (Illustrator, Photoshop, InDesign), as well as proficiency in After Effects, Premiere Pro, or similar software. Strong portfolio showcasing a variety of work, including branding, digital, and environmental design. Strong understanding of typography, color theory, composition, and user experience. Creative, curious, and passionate about storytelling through visual means. Available for occasional evening or weekend work during peak campaign periods Bonus if you have: Proven experience managing creative projects from concept to completion. Familiarity with environmental graphics, wayfinding, accessibility standards, and sustainability in design Nonprofit, cultural attractions, or tourism industry experience Experience with conversion rate optimization and A/B testing tools Bachelor's Degree in Graphic Design, Visual Communications, or related field Comfort with photography, video editing, and content creation Supervisory Responsibility: None Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. Primarily office-based with occasional Oakland Zoo grounds visits Standard business hours with some flexibility Limited remote work may be available after an evaluation period and is dependent on ongoing performance assessments Physical Considerations- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Sustained computer-based administrative and analytical work, using standard or assistive technology for extended periods every day Ability to navigate Zoo grounds Knowledge/Skills/Qualities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. Analytical and Conceptual Aptitude - engages in and facilitates broad organizational strategic thinking/planning with awareness of equity, inclusion, accessibility, and cultural relevance Collaboration - builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility Communication - communicates respectfully and effectively with stakeholders across identities, both verbally and in writing Data Analysis - able to collect, interpret and detect patterns in clean data Flexibility - nimbly adapts to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued Organization - strong attention to details and able to build and/or maintain efficient systems Passion - wholeheartedly believes in, represents, and models Oakland Zoo's mission and PRIDE values at all times Project management - effectively prioritizes commitments, driving forward multiple high-profile and complex projects simultaneously with flexibility, resourcefulness, and agility to adapt to shifting organizational needs Relationship-Building - able to build and maintain trusting relationships and mutually beneficial partnerships with internal and external stakeholders Self-motivated - effectively navigates multiple, simultaneous tasks with excellent attention to detail and deadlines. Enthusiastically identifies and approaches opportunities without regular supervision Solution-oriented - utilizes an open-minded and strengths-based approach to finding solutions for complex challenges Sustainability - oriented toward the mission and values of Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department Technological Aptitude - able to quickly understand, develop and maintain functional digital systems Time management - strong capabilities with a demonstrated ability to effectively prioritize multiple commitments Wildlife Aware - understands mission to support the conservation and welfare of animals at the Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife Benefits Oakland Zoo offers a comprehensive benefits package which begins on 1st of the month following the date of hire. The package includes health insurance, dental insurance, vision insurance, Flexible Spending Account, optional 403b retirement plan, Paid Time Off, Employee Assistance Program, and Zoo Membership options. . click apply for full job details