Job DescriptionJob Description The Technical Manager - Quality and Training role is responsible for program-level quality governance, inspection readiness, and QA/QC standardization across large-scale, mission-critical infrastructure programs spanning multiple regions. This role ensures installation quality, inspection processes, documentation accuracy, and turnover readiness meet company standards and customer requirements. The Technical Manager develops and enforces standardized quality tools, inspection workflows, and audit practices, while coordinating closely with Operations, Program Management, and Field teams. This role serves as the primary quality authority for the program and acts as an advocate for workmanship excellence, documentation integrity, and continuous improvement across all project phases. General Job Duties and Responsibilities: Program Quality Governance & Oversight Provide program-level quality governance across all regions and project sites. Establish, implement, and maintain standardized QA/QC procedures, inspection workflows, and documentation standards. Ensure alignment with company quality standards, customer specifications, and program governance requirements. Serve as the primary escalation point for quality-related issues and non-conformances. Inspection Planning & Execution Develop and maintain inspection plans supporting installation, testing, commissioning, and turnover readiness. Implement standardized inspection and verification checklists for all project phases. Coordinate and perform field quality audits to verify compliance and milestone readiness. Validate readiness for key milestones and final turnover through documented inspections. QA/QC Documentation & Reporting Maintain quality documentation including inspection records, punch lists, photos, reports, and audit results. Ensure quality records are complete, accurate, and audit-ready within approved document management systems. Track, analyze, and report quality KPIs, trends, non-conformances, and corrective actions. Provide regular quality status updates to Program Management and Operations leadership. Cross-Functional Collaboration Partner with Operations, Project Managers, Superintendents, Field Engineers, and Technical Managers to ensure quality readiness. Support Pre-Construction teams by reviewing quality requirements, inspecting deliverables, and turnover expectations. Participate in customer and contractor quality reviews and inspections as the program quality representative. Mentor and support Quality Specialists and training personnel assigned to the program. Continuous Improvement & Training Drive continuous improvement through lessons learned, updated inspection tools, and enhanced QA/QC workflows. Support development and delivery of quality-related training and field guidance. Promote a culture of quality, accountability, and proactive issue identification. Physical and Mental Requirements: Operate as a team member of management. Strong verbal and written communication skills. Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude. Must be self-motivated, positive in approach, professional, and able to lead others to create, develop, implement, and review process improvements. Must possess proven problem-solving skills, critical thinking skills, and effective communication ability. Must have high-level skills to interpret blueprints, specifications, reporting, and quality requirements. Must be able to travel nationally as required to support Microsoft program sites. Regular attendance is mandatory. Education, Certification, License, and Skill Requirements: High School diploma or equivalent required; bachelor's degree preferred. Minimum five (5) years of project management or quality leadership experience in telecommunications, mission-critical, or construction environments. Minimum three (3) years of experience in QA/QC, inspection, or training roles. Experience utilizing PlanGrid or equivalent QA/QC inspection and punch list management tools. I prefer BICSI trainer certification. Working knowledge of instructional design and adult learning theory practice preferred Must be able to lead and work as part of a team. Ability to determine the kind of tools and equipment needed to do a job. Possess good knowledge of arithmetic, algebra, geometry, and their application. Maintain technical knowledge by attending educational workshops, reviewing publications Working knowledge of construction process (bid process, project management, delegation, financial, etc. Career Path: Program Manager Quality & Training Company Description IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project. Company DescriptionIES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.
09/24/2026
Full time
Job DescriptionJob Description The Technical Manager - Quality and Training role is responsible for program-level quality governance, inspection readiness, and QA/QC standardization across large-scale, mission-critical infrastructure programs spanning multiple regions. This role ensures installation quality, inspection processes, documentation accuracy, and turnover readiness meet company standards and customer requirements. The Technical Manager develops and enforces standardized quality tools, inspection workflows, and audit practices, while coordinating closely with Operations, Program Management, and Field teams. This role serves as the primary quality authority for the program and acts as an advocate for workmanship excellence, documentation integrity, and continuous improvement across all project phases. General Job Duties and Responsibilities: Program Quality Governance & Oversight Provide program-level quality governance across all regions and project sites. Establish, implement, and maintain standardized QA/QC procedures, inspection workflows, and documentation standards. Ensure alignment with company quality standards, customer specifications, and program governance requirements. Serve as the primary escalation point for quality-related issues and non-conformances. Inspection Planning & Execution Develop and maintain inspection plans supporting installation, testing, commissioning, and turnover readiness. Implement standardized inspection and verification checklists for all project phases. Coordinate and perform field quality audits to verify compliance and milestone readiness. Validate readiness for key milestones and final turnover through documented inspections. QA/QC Documentation & Reporting Maintain quality documentation including inspection records, punch lists, photos, reports, and audit results. Ensure quality records are complete, accurate, and audit-ready within approved document management systems. Track, analyze, and report quality KPIs, trends, non-conformances, and corrective actions. Provide regular quality status updates to Program Management and Operations leadership. Cross-Functional Collaboration Partner with Operations, Project Managers, Superintendents, Field Engineers, and Technical Managers to ensure quality readiness. Support Pre-Construction teams by reviewing quality requirements, inspecting deliverables, and turnover expectations. Participate in customer and contractor quality reviews and inspections as the program quality representative. Mentor and support Quality Specialists and training personnel assigned to the program. Continuous Improvement & Training Drive continuous improvement through lessons learned, updated inspection tools, and enhanced QA/QC workflows. Support development and delivery of quality-related training and field guidance. Promote a culture of quality, accountability, and proactive issue identification. Physical and Mental Requirements: Operate as a team member of management. Strong verbal and written communication skills. Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude. Must be self-motivated, positive in approach, professional, and able to lead others to create, develop, implement, and review process improvements. Must possess proven problem-solving skills, critical thinking skills, and effective communication ability. Must have high-level skills to interpret blueprints, specifications, reporting, and quality requirements. Must be able to travel nationally as required to support Microsoft program sites. Regular attendance is mandatory. Education, Certification, License, and Skill Requirements: High School diploma or equivalent required; bachelor's degree preferred. Minimum five (5) years of project management or quality leadership experience in telecommunications, mission-critical, or construction environments. Minimum three (3) years of experience in QA/QC, inspection, or training roles. Experience utilizing PlanGrid or equivalent QA/QC inspection and punch list management tools. I prefer BICSI trainer certification. Working knowledge of instructional design and adult learning theory practice preferred Must be able to lead and work as part of a team. Ability to determine the kind of tools and equipment needed to do a job. Possess good knowledge of arithmetic, algebra, geometry, and their application. Maintain technical knowledge by attending educational workshops, reviewing publications Working knowledge of construction process (bid process, project management, delegation, financial, etc. Career Path: Program Manager Quality & Training Company Description IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project. Company DescriptionIES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.
Job DescriptionJob Description The Technical Manager - Quality and Training role is responsible for program-level quality governance, inspection readiness, and QA/QC standardization across large-scale, mission-critical infrastructure programs spanning multiple regions. This role ensures installation quality, inspection processes, documentation accuracy, and turnover readiness meet company standards and customer requirements. The Technical Manager develops and enforces standardized quality tools, inspection workflows, and audit practices, while coordinating closely with Operations, Program Management, and Field teams. This role serves as the primary quality authority for the program and acts as an advocate for workmanship excellence, documentation integrity, and continuous improvement across all project phases. General Job Duties and Responsibilities: Program Quality Governance & Oversight Provide program-level quality governance across all regions and project sites. Establish, implement, and maintain standardized QA/QC procedures, inspection workflows, and documentation standards. Ensure alignment with company quality standards, customer specifications, and program governance requirements. Serve as the primary escalation point for quality-related issues and non-conformances. Inspection Planning & Execution Develop and maintain inspection plans supporting installation, testing, commissioning, and turnover readiness. Implement standardized inspection and verification checklists for all project phases. Coordinate and perform field quality audits to verify compliance and milestone readiness. Validate readiness for key milestones and final turnover through documented inspections. QA/QC Documentation & Reporting Maintain quality documentation including inspection records, punch lists, photos, reports, and audit results. Ensure quality records are complete, accurate, and audit-ready within approved document management systems. Track, analyze, and report quality KPIs, trends, non-conformances, and corrective actions. Provide regular quality status updates to Program Management and Operations leadership. Cross-Functional Collaboration Partner with Operations, Project Managers, Superintendents, Field Engineers, and Technical Managers to ensure quality readiness. Support Pre-Construction teams by reviewing quality requirements, inspecting deliverables, and turnover expectations. Participate in customer and contractor quality reviews and inspections as the program quality representative. Mentor and support Quality Specialists and training personnel assigned to the program. Continuous Improvement & Training Drive continuous improvement through lessons learned, updated inspection tools, and enhanced QA/QC workflows. Support development and delivery of quality-related training and field guidance. Promote a culture of quality, accountability, and proactive issue identification. Physical and Mental Requirements: Operate as a team member of management. Strong verbal and written communication skills. Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude. Must be self-motivated, positive in approach, professional, and able to lead others to create, develop, implement, and review process improvements. Must possess proven problem-solving skills, critical thinking skills, and effective communication ability. Must have high-level skills to interpret blueprints, specifications, reporting, and quality requirements. Must be able to travel nationally as required to support Microsoft program sites. Regular attendance is mandatory. Education, Certification, License, and Skill Requirements: High School diploma or equivalent required; bachelor's degree preferred. Minimum five (5) years of project management or quality leadership experience in telecommunications, mission-critical, or construction environments. Minimum three (3) years of experience in QA/QC, inspection, or training roles. Experience utilizing PlanGrid or equivalent QA/QC inspection and punch list management tools. I prefer BICSI trainer certification. Working knowledge of instructional design and adult learning theory practice preferred Must be able to lead and work as part of a team. Ability to determine the kind of tools and equipment needed to do a job. Possess good knowledge of arithmetic, algebra, geometry, and their application. Maintain technical knowledge by attending educational workshops, reviewing publications Working knowledge of construction process (bid process, project management, delegation, financial, etc. Career Path: Program Manager Quality & Training Company Description IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project. Company DescriptionIES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.
09/24/2026
Full time
Job DescriptionJob Description The Technical Manager - Quality and Training role is responsible for program-level quality governance, inspection readiness, and QA/QC standardization across large-scale, mission-critical infrastructure programs spanning multiple regions. This role ensures installation quality, inspection processes, documentation accuracy, and turnover readiness meet company standards and customer requirements. The Technical Manager develops and enforces standardized quality tools, inspection workflows, and audit practices, while coordinating closely with Operations, Program Management, and Field teams. This role serves as the primary quality authority for the program and acts as an advocate for workmanship excellence, documentation integrity, and continuous improvement across all project phases. General Job Duties and Responsibilities: Program Quality Governance & Oversight Provide program-level quality governance across all regions and project sites. Establish, implement, and maintain standardized QA/QC procedures, inspection workflows, and documentation standards. Ensure alignment with company quality standards, customer specifications, and program governance requirements. Serve as the primary escalation point for quality-related issues and non-conformances. Inspection Planning & Execution Develop and maintain inspection plans supporting installation, testing, commissioning, and turnover readiness. Implement standardized inspection and verification checklists for all project phases. Coordinate and perform field quality audits to verify compliance and milestone readiness. Validate readiness for key milestones and final turnover through documented inspections. QA/QC Documentation & Reporting Maintain quality documentation including inspection records, punch lists, photos, reports, and audit results. Ensure quality records are complete, accurate, and audit-ready within approved document management systems. Track, analyze, and report quality KPIs, trends, non-conformances, and corrective actions. Provide regular quality status updates to Program Management and Operations leadership. Cross-Functional Collaboration Partner with Operations, Project Managers, Superintendents, Field Engineers, and Technical Managers to ensure quality readiness. Support Pre-Construction teams by reviewing quality requirements, inspecting deliverables, and turnover expectations. Participate in customer and contractor quality reviews and inspections as the program quality representative. Mentor and support Quality Specialists and training personnel assigned to the program. Continuous Improvement & Training Drive continuous improvement through lessons learned, updated inspection tools, and enhanced QA/QC workflows. Support development and delivery of quality-related training and field guidance. Promote a culture of quality, accountability, and proactive issue identification. Physical and Mental Requirements: Operate as a team member of management. Strong verbal and written communication skills. Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude. Must be self-motivated, positive in approach, professional, and able to lead others to create, develop, implement, and review process improvements. Must possess proven problem-solving skills, critical thinking skills, and effective communication ability. Must have high-level skills to interpret blueprints, specifications, reporting, and quality requirements. Must be able to travel nationally as required to support Microsoft program sites. Regular attendance is mandatory. Education, Certification, License, and Skill Requirements: High School diploma or equivalent required; bachelor's degree preferred. Minimum five (5) years of project management or quality leadership experience in telecommunications, mission-critical, or construction environments. Minimum three (3) years of experience in QA/QC, inspection, or training roles. Experience utilizing PlanGrid or equivalent QA/QC inspection and punch list management tools. I prefer BICSI trainer certification. Working knowledge of instructional design and adult learning theory practice preferred Must be able to lead and work as part of a team. Ability to determine the kind of tools and equipment needed to do a job. Possess good knowledge of arithmetic, algebra, geometry, and their application. Maintain technical knowledge by attending educational workshops, reviewing publications Working knowledge of construction process (bid process, project management, delegation, financial, etc. Career Path: Program Manager Quality & Training Company Description IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project. Company DescriptionIES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.
Job Description Job Description Basic responsibilities Availability to work a minimum of 40 hours during normal business hours (8:30am to 5:30pm) Ability to learn new technologies and adapt to new procedures as needed. Valid driver's license. Travelling to and from client sites in Chicagoland for service calls as needed. Minimum requirements General knowledge of computers, particularly Microsoft and Apple operating systems. Experience with IT equipment deployment (preparation, imaging, delivery). CompTIA A+ certification. Familiarity with Microsoft application software Outlook, Teams, Word etc. Experience configuring and troubleshooting LAN hardware and software. Professional experience in a client-facing IT environment. Additional qualifications Other technical certifications (eg HPE, Microsoft, Network+). Experience with low-voltage cabling. Active Directory or InTune administration. Healthcare-specific IT applications (eg Epic). Assisting with project-based moves or installations. Experience with IMACD (Installation, Move, Add, Change, Disposal) processes. Compensation $17-19/hr. Paid time off Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k) Paid training and advancement opportunities Equal Opportunity Toga Technology is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Company Description TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing. Here's what we do: Managed Services - We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on. True Solutions - Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications. Lifecycle Services - We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments. TOGA AI - This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations. Contact Center Solutions - We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently. The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation - someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow. Company Description TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing. Here's what we do: Managed Services - We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on. True Solutions - Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications. Lifecycle Services - We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments. TOGA AI - This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations. Contact Center Solutions - We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently. The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation - someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.
09/22/2026
Full time
Job Description Job Description Basic responsibilities Availability to work a minimum of 40 hours during normal business hours (8:30am to 5:30pm) Ability to learn new technologies and adapt to new procedures as needed. Valid driver's license. Travelling to and from client sites in Chicagoland for service calls as needed. Minimum requirements General knowledge of computers, particularly Microsoft and Apple operating systems. Experience with IT equipment deployment (preparation, imaging, delivery). CompTIA A+ certification. Familiarity with Microsoft application software Outlook, Teams, Word etc. Experience configuring and troubleshooting LAN hardware and software. Professional experience in a client-facing IT environment. Additional qualifications Other technical certifications (eg HPE, Microsoft, Network+). Experience with low-voltage cabling. Active Directory or InTune administration. Healthcare-specific IT applications (eg Epic). Assisting with project-based moves or installations. Experience with IMACD (Installation, Move, Add, Change, Disposal) processes. Compensation $17-19/hr. Paid time off Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k) Paid training and advancement opportunities Equal Opportunity Toga Technology is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Company Description TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing. Here's what we do: Managed Services - We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on. True Solutions - Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications. Lifecycle Services - We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments. TOGA AI - This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations. Contact Center Solutions - We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently. The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation - someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow. Company Description TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing. Here's what we do: Managed Services - We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on. True Solutions - Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications. Lifecycle Services - We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments. TOGA AI - This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations. Contact Center Solutions - We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently. The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation - someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. Network Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities - Moving and implementing large enterprise equipment - Installing Fiber and Copper cabling and patching cabling between equipment - Ensuring proper safety and security standards are maintained during cabling and rack installation, - Following well established hardware installation procedures and break-fix activities - Safely using material handling tools and equipment Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided Physical Requirements: - Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds - Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed - Working in cramped and/or elevated and/or noisy environments - Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. BASIC QUALIFICATIONS - 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience, or experience in similar technical or vocational roles - High School diploma or equivalent PREFERRED QUALIFICATIONS - industry standard certification (CompTIA, CCENT, or Network+) - Experience with cabling infrastructure best practices and methodologies - Knowledge of network cabling, optic types, and test equipment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . USA, MD, Frederick - 27.98 - 48.99 USD hourly
09/22/2026
Full time
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. Network Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities - Moving and implementing large enterprise equipment - Installing Fiber and Copper cabling and patching cabling between equipment - Ensuring proper safety and security standards are maintained during cabling and rack installation, - Following well established hardware installation procedures and break-fix activities - Safely using material handling tools and equipment Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided Physical Requirements: - Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds - Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed - Working in cramped and/or elevated and/or noisy environments - Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. BASIC QUALIFICATIONS - 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience, or experience in similar technical or vocational roles - High School diploma or equivalent PREFERRED QUALIFICATIONS - industry standard certification (CompTIA, CCENT, or Network+) - Experience with cabling infrastructure best practices and methodologies - Knowledge of network cabling, optic types, and test equipment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . USA, MD, Frederick - 27.98 - 48.99 USD hourly
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. Infra Delivery Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities • Moving and implementing large enterprise equipment • Installing Fiber and Copper cabling and patching cabling between equipment • Ensuring proper safety and security standards are maintained during cabling and rack installation, • Following well established hardware installation procedures and break-fix activities • Safely using material handling tools and equipment Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided Physical Requirements: • Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds • Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed • Working in cramped and/or elevated and/or noisy environments • Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day • Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: • Ability to travel to or commute between data center locations as needed • Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational • Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. BASIC QUALIFICATIONS - 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience, or experience in similar technical or vocational roles - High School diploma or equivalent PREFERRED QUALIFICATIONS - industry standard certification (CompTIA, CCENT, or Network+) - Experience with cabling infrastructure best practices and methodologies - Knowledge of network cabling, optic types, and test equipment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . USA, MD, Frederick - 27.98 - 48.99 USD hourly
09/22/2026
Full time
Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to create automated systems that power global technological advancement. Infra Delivery Install Technicians will collaborate with cross-functional teams, troubleshoot complex technical scenarios, and implement strategic solutions that keep our network running seamlessly. Expect to engage in hands-on technical work that requires creativity, precision, and a passion for technological innovation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities • Moving and implementing large enterprise equipment • Installing Fiber and Copper cabling and patching cabling between equipment • Ensuring proper safety and security standards are maintained during cabling and rack installation, • Following well established hardware installation procedures and break-fix activities • Safely using material handling tools and equipment Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided Physical Requirements: • Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds • Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed • Working in cramped and/or elevated and/or noisy environments • Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day • Ascending and descending ladders, stairs, and gangways safely and without limitation This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: • Ability to travel to or commute between data center locations as needed • Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational • Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. BASIC QUALIFICATIONS - 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience, or experience in similar technical or vocational roles - High School diploma or equivalent PREFERRED QUALIFICATIONS - industry standard certification (CompTIA, CCENT, or Network+) - Experience with cabling infrastructure best practices and methodologies - Knowledge of network cabling, optic types, and test equipment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . USA, MD, Frederick - 27.98 - 48.99 USD hourly
Amazon Web Services, Inc. (AWS) is seeking an Install Technician to support infrastructure delivery in our data centers. In this role, you will install and configure servers, racks, power, and networking hardware, ensuring reliable, scalable capacity for millions of customers. You will follow detailed runbooks, perform structured cabling, verify connectivity, and document all changes in AWS systems. Working in a fast-paced, customer-obsessed environment, you'll collaborate with operations and network teams, troubleshoot hardware issues, and strictly adhere to safety, security, and compliance standards while continuously improving installation processes. Responsibilities Install, configure, and test infrastructure hardware in AWS data centers, including servers, racks, cabling, and network devices Execute infrastructure delivery plans and follow standard operating procedures to meet deployment timelines and quality standards Perform troubleshooting and diagnostics on physical infrastructure issues, escalating complex problems as needed Maintain accurate documentation of installations, asset inventory, and change records using AWS tools and systems Collaborate with network, systems, and operations teams to support large-scale deployments and upgrades Follow safety, security, and compliance requirements in highly controlled data center environments Monitor infrastructure health indicators during and after installations to ensure stable operations Continuously improve installation methods by identifying process gaps and contributing to automation and tooling enhancements Required Skills Data center infrastructure installation Rack and stack of servers and network gear Structured cabling (fiber and copper) Network fundamentals (TCP/IP, routing, switching) Hardware troubleshooting and diagnostics Reading and following technical diagrams and SOPs Using ticketing and asset management systems Basic Linux or server OS knowledge Physical infrastructure testing tools (e.g., cable testers) Documentation and change management
09/17/2026
Full time
Amazon Web Services, Inc. (AWS) is seeking an Install Technician to support infrastructure delivery in our data centers. In this role, you will install and configure servers, racks, power, and networking hardware, ensuring reliable, scalable capacity for millions of customers. You will follow detailed runbooks, perform structured cabling, verify connectivity, and document all changes in AWS systems. Working in a fast-paced, customer-obsessed environment, you'll collaborate with operations and network teams, troubleshoot hardware issues, and strictly adhere to safety, security, and compliance standards while continuously improving installation processes. Responsibilities Install, configure, and test infrastructure hardware in AWS data centers, including servers, racks, cabling, and network devices Execute infrastructure delivery plans and follow standard operating procedures to meet deployment timelines and quality standards Perform troubleshooting and diagnostics on physical infrastructure issues, escalating complex problems as needed Maintain accurate documentation of installations, asset inventory, and change records using AWS tools and systems Collaborate with network, systems, and operations teams to support large-scale deployments and upgrades Follow safety, security, and compliance requirements in highly controlled data center environments Monitor infrastructure health indicators during and after installations to ensure stable operations Continuously improve installation methods by identifying process gaps and contributing to automation and tooling enhancements Required Skills Data center infrastructure installation Rack and stack of servers and network gear Structured cabling (fiber and copper) Network fundamentals (TCP/IP, routing, switching) Hardware troubleshooting and diagnostics Reading and following technical diagrams and SOPs Using ticketing and asset management systems Basic Linux or server OS knowledge Physical infrastructure testing tools (e.g., cable testers) Documentation and change management
Amazon Web Services, Inc. is seeking an Infra Delivery Install Technician to support infrastructure delivery in AWS data centers. In this role, you will rack and stack servers, install network and power hardware, run and label copper and fiber cabling, and perform basic hardware testing to ensure capacity is delivered on time. You'll follow detailed build documents, update tickets and asset records, and collaborate closely with operations and networking teams. You'll work in a fast-paced, safety-focused environment that values ownership, high standards, and continual learning with exposure to cutting-edge cloud infrastructure. Responsibilities Rack, stack, and install servers, storage, and network equipment in AWS data centers Run, terminate, and label copper and fiber cabling according to standards Install and verify power connections, cable management, and patching Execute build documents, MOPs, and checklists to deliver new capacity Perform basic hardware testing, troubleshooting, and replacement of failed components Maintain accurate asset, inventory, and port records in ticketing and tracking systems Collaborate with operations, networking, and security teams to coordinate installs Follow safety, security, and compliance procedures within the data center Assist with decommissioning, moves, adds, and changes for infrastructure hardware Contribute to continuous improvement of installation processes and documentation Required Skills Data center infrastructure installation Low-voltage and fiber cabling Network hardware installation Server racking and stacking Hardware troubleshooting Reading infrastructure diagrams Change management and ticketing tools Inventory and asset management Safety and EHS procedures Documentation and reporting
09/17/2026
Full time
Amazon Web Services, Inc. is seeking an Infra Delivery Install Technician to support infrastructure delivery in AWS data centers. In this role, you will rack and stack servers, install network and power hardware, run and label copper and fiber cabling, and perform basic hardware testing to ensure capacity is delivered on time. You'll follow detailed build documents, update tickets and asset records, and collaborate closely with operations and networking teams. You'll work in a fast-paced, safety-focused environment that values ownership, high standards, and continual learning with exposure to cutting-edge cloud infrastructure. Responsibilities Rack, stack, and install servers, storage, and network equipment in AWS data centers Run, terminate, and label copper and fiber cabling according to standards Install and verify power connections, cable management, and patching Execute build documents, MOPs, and checklists to deliver new capacity Perform basic hardware testing, troubleshooting, and replacement of failed components Maintain accurate asset, inventory, and port records in ticketing and tracking systems Collaborate with operations, networking, and security teams to coordinate installs Follow safety, security, and compliance procedures within the data center Assist with decommissioning, moves, adds, and changes for infrastructure hardware Contribute to continuous improvement of installation processes and documentation Required Skills Data center infrastructure installation Low-voltage and fiber cabling Network hardware installation Server racking and stacking Hardware troubleshooting Reading infrastructure diagrams Change management and ticketing tools Inventory and asset management Safety and EHS procedures Documentation and reporting
Job Description Job Description Systems Technician Job Description Position Summary We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service. Primary Responsibilities Deliver Professional Client Support and Service Respond to service requests in a timely and professional manner. Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines. Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work. Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment. Deploy and Configure Systems and Equipment Setup and install workstations; support client transfer of data and software. Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards. Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate. Setup, install, and troubleshoot network equipment (firewalls, switches, access points). Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes. Troubleshoot and Repair Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients. Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing. Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope. Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments. Plan and Review Client Environment Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work. Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services. Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes. Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning. Maintain Standards and Documentation Follow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off. Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records. Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed. Core Competencies Servant Mindset Humility Ownership Team-First Approach Curiosity and Drive Qualifications Associate's or above in IT, Computer Science, or related field (preferred but not mandatory). Minimum 3 years of experience as a Systems Technician, with MSP background preferred. Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server , Azure, SharePoint). Experience with network infrastructure components like firewalls, access points, and switches; SonicWall and Ubiquiti strongly preferred. Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous. Valid driver's license and ability to travel locally to client sites as needed. Success in This Role Looks Like A successful Systems Technician consistently delivers reliable technical support, builds meaningful trust with clients and colleagues, and helps organizations solve business challenges through stable, secure, and well-managed systems. They are proactive, organized, and driven by creating value for clients rather than simply closing tickets. They take ownership of outcomes, communicate effectively, document thoroughly so teammates can pick up where they left off, and contribute to the continual improvement of the team's service and the long-term success of the company. Company Description Company Description
09/07/2026
Full time
Job Description Job Description Systems Technician Job Description Position Summary We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service. Primary Responsibilities Deliver Professional Client Support and Service Respond to service requests in a timely and professional manner. Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines. Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work. Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment. Deploy and Configure Systems and Equipment Setup and install workstations; support client transfer of data and software. Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards. Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate. Setup, install, and troubleshoot network equipment (firewalls, switches, access points). Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes. Troubleshoot and Repair Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients. Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing. Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope. Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments. Plan and Review Client Environment Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work. Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services. Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes. Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning. Maintain Standards and Documentation Follow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off. Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records. Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed. Core Competencies Servant Mindset Humility Ownership Team-First Approach Curiosity and Drive Qualifications Associate's or above in IT, Computer Science, or related field (preferred but not mandatory). Minimum 3 years of experience as a Systems Technician, with MSP background preferred. Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server , Azure, SharePoint). Experience with network infrastructure components like firewalls, access points, and switches; SonicWall and Ubiquiti strongly preferred. Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous. Valid driver's license and ability to travel locally to client sites as needed. Success in This Role Looks Like A successful Systems Technician consistently delivers reliable technical support, builds meaningful trust with clients and colleagues, and helps organizations solve business challenges through stable, secure, and well-managed systems. They are proactive, organized, and driven by creating value for clients rather than simply closing tickets. They take ownership of outcomes, communicate effectively, document thoroughly so teammates can pick up where they left off, and contribute to the continual improvement of the team's service and the long-term success of the company. Company Description Company Description