5 jobs found

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Multi-Family Technology Product & Platform Management Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: We are searching for the best talent for a Sr. Manager, MedTech Technology Product Lifecycle Management Platform professional to be located in Raritan, NJ Position Summary The individual in this role owns the vision, strategy, and prioritization of the PLM platform level features to meet business and technical needs. Enable platform and product squads by driving technical delivery and value realization for MedTech Product Lifecycle Management (PLM) globally. As part of the MedTech R&D Product Lifecycle domain, this role will work with business owners, product management, portfolio partners, architecture and suppliers in PLM and digitally connected domains to align the direction and solution intent while managing a multi-million-dollar budget. This person will drive business value & outcomes related to MedTech R&D PLM solutions and connected digital capabilities to enhance capabilities, insights, business process and automations for the MedTech sector wide PLM platform. This individual will deeply understand user needs and expected business value, delivering solutions that unlock efficiency and drive progress against critical metrics to improve MedTech R&D, specifically in the domain of R&D PLM. Major Duties & Responsibilities Visionary leader primarily response for platform/product strategy and ensure business value realization and outcomes Own end-to-end platform lifecycle activities including technical leadership driving the vision, strategy, prioritization, delivery, performance management for the platform, including Production Operations processes and services. Enable AI-driven and data-centric lifecycle processes across the ecosystem Ensure scalability, reliability, and standardization and reduce fragmentation across OpCos / legacy systems Cross-Functional alignment (product, Architecture, portfolio) and collaborate with Product Owners and Product/Platform Architects to build a technical backlog that optimizes business value in partnership with supporting teams Work in close partnership with the Platform Architect and technology counterparts to manage cross-team dependencies in roadmaps and backlog, refine technical backlog by leveraging product roadmaps and by anticipating functional and non-functional requirements while balancing business value and technical feasibility, cost and delivery timelines Strong vendor management and partnership with our suppliers and act as the expert in the field understanding latest tech trends in the space of PLM Drive the interaction model between the product & platform teams for short-, medium- and long-term business and technical needs. Maintain clear cadences, standards and best practices to ensure clarity and agreement of decision rights leading to empowered teams working with minimal friction. Ensure the PLM platform fits into the broader Enterprise Architecture guidelines and standards, e.g., APIs, security controls, approved technologies, data standards, etc. and maintain leading expertise on tech capabilities relevant to the platform Drive selection of platform solutions, e.g., CloudX strategy, including build vs. buy decision. Collaborate with Lead Engineers on the architecture of critical capabilities & solutions which balance constraints such as resiliency, cost, quality and time. Manage effort to build financial budgets and resource plans based on solution objectives, key deliverables and timing Accountable for PLM System Change Control, Risk Management Processes and related IT Procedures across the platform and products Drive continuous improvement across the platform and products through automation, insights & metrics, best practices, and coaching Product Owner & Product Managers on platform consumption best practices ensuring consistency across the platforms Engage in an Office Operations role to process onboarding and off-boarding of stable team resources. Implement necessary ISRM, GxP, SOX, Asset mgmt. and other (compliance) control processes. Manages a team of individual contributors and/or Supervisors and is accountable for conducting effective performance management. Responsible for on-call on and off business hour rotations, lead incident triage and restoration, and drive root-cause analysis with corrective and preventive actions Qualifications: Experience and Education: A Bachelor's degree or equivalent experience, preferably in Information Technology, Computer Science, Business, Engineering or related field highly preferred 10+ years performing progressively advanced duties as specified below Skills: Expert in applicable domain/products and in the tech stack used within the J&J PLM domain, principally with PTC Windchill and ThingWorx Expert in Product Development and Manufacturing business processes including the application of software solutions to solve business problems and accelerate new product introduction. Demonstrable experience leading teams of employees and/or contractors, including goal setting and career development Demonstrable experience leading multiple global efforts with time & cost related constraints in a fast-paced regulated environment Experienced in software product development lifecycle, leading a product backlog, managing release plans, removing blockers and leading teams operating in the Scaled Agile Framework (SAFe) Strong facilitation, collaboration & influencing skills; ability to form relationships, empower and collaborate at all levels in the organization and interact optimally across the regional and global organization Proven track record to tackle problems head on and think creatively about technology solutions to execute against a business or program need providing technology and resource estimates and plans. Strong commitment to continuous process improvement Experience in vendor management, and creating technology product vision and strategies Experience in building and integrating products with platform, data management, API architecture/design, and Cloud Native technologies Experience engineering products over their lifecycle in a multi-team / channel context Demonstrates AI Fluency-the ability to use and evaluate AI technologies responsibly (with a primary focus on generative AI in the workplace)-to improve productivity and decision quality while maintaining human accountability, managing risk, and complying with applicable governance, privacy, security, and policy requirements Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Product Lifecycle Management (PLM) Preferred Skills: Business Alignment, Business Architecture, Business Process Design, Business Savvy, Computer Programming, Cross-Functional Collaboration, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Motivating People, Platform as a Service (PaaS), Product Knowledge, Software Development Management, Strategic Change, Tactical Planning, Team Management, Technical Credibility The anticipated base pay range for this position is : $122,000 - $211,025 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans . click apply for full job details

Job Title: Sr IT Consultant Department: Technology Specialists Reports To: EVP, Technology Specialists About Amplix Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem - from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we've influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage. Joining Amplix means becoming part of a team that's shaping the future of IT advisory. Here, you'll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission. Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed. Create exceptional experiences with every interaction Exemplify integrity, accountability & appreciation Improve lives of employees & customers Teamwork leads to greatness Evolve & innovate Job Summary: The Sr IT Consultantwill work with the entire Amplix team as well as clients and prospective clients on a daily basis. This position will also work extensively with our Ecosystem of partners and providers to learn, to vet and to be able to recommend appropriate designs and solutions to our team and clients. Key Responsibilities: Provide Pre-Sales technical support and work directly with Amplix team members to help with all topology designs, solutions, opportunities and recommendations of IT solutions Ongoing evaluation of Cyber, Cloud, AI and Network partners and products to ensure we are always recommending optimal products and the top partners available Listen and help walk client through a solution-based journey to anticipate what they can expect from process Work directly with clients and prospective clients to discuss and recommend solutions that client has requested or that may help client with efficiencies, production and cost savings Develop tools to assist sales and team members navigate technologies and partners to narrow focus appropriate partners for a specific client application and solution Create and walk clients through tools to assist understanding of assessments, key items to address based on severity and all components of a solution to support them Engage with all partners and TSD's to understand offerings as well as taking note of companies who excel with specific technologies, support and client experience Research industry to stay up to speed on all latest technologies and continuous knowledge improvements including day zero evolutions within Cyber Technologies and latest black hat attack targets and vectors Present technologies, topologies and options to clients having the ability to carry the meeting, address and overcome objections and questions and often run point during client meetings Assist team members with any questions and challenges while always being a complete team player Assist team members and clients with technical issues and/or trouble escalations Leverage all resources available to ensure optimal designs and outcomes Encourage revenue growth by inspiring clients to review additional services that will ultimately benefit them and their organizations. Must have strong note taking and documentation skills Review and take partner trainings available via our TSD's or directly via partner training pages as well as attend training events that are scheduled directly with Amplix Ability to leverage past relationships to introduce potential clients to Amplix Provide continuous communication, feedback and ideas with leadership to improve Amplix, and our employees and clients' lives. Participate in company meetings, department meetings and other company events. Conflicts and other challenges are to be promptly communicated to your supervisor then HR if not resolved within a reasonable time frame (chain of command). Participate in all company training courses provided and successfully complete all necessary online and self-paced training courses in the defined timelines required. Maintain an awareness of and always strive to practice and improve upon your personal integrity, honesty, positive outlook and attitude, sense of urgency, follow through, accountability, communication, sales, social and relationship skills, continuing training and education, company, industry, and product knowledge. Qualifications: Education and/or Experience. Technical school or college level education; or one to three years related experience and/or training; or equivalent combination of education and experience. Minimum of 10 years of practical and/or direct experience working with the full stack of Cyber solutions Prior experience as a Solutions Architect or Solutions Engineer experience is required Solid Presentation and communication skills Similar roles and industry experience with service providers that are consistent with expectation Deep, well-rounded Experience and solid understanding of public and private cloud, MSP services, AI and Cyber technology solutions. Understanding of IT, including connectivity, routing, voice, SaaS applications and industry/product knowledge and complementary technologies. Extensive knowledge required of Windows computer hardware and software, Microsoft Office products Ability to simultaneously be involved with many different opportunities and provide direction for client/team Ability to perform in highly stressful environments Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs. Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. This position requires a valid insurable Driver's License. A valid passport is preferred. All Technical Certifications are a plus. Experience working in the Channel is a plus Travel up to 25% of the time Compensation The compensation range for this position is $130,000 to $210,000 USD. The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. The posted range reflects our ability to hire at different titles and levels depending on background and experience. The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission. Amplix does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by federal, state, or local law.

Job Title: Sr IT Consultant Department: Technology Specialists Reports To: EVP, Technology Specialists About Amplix Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem - from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we've influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage. Joining Amplix means becoming part of a team that's shaping the future of IT advisory. Here, you'll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission. Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed. Create exceptional experiences with every interaction Exemplify integrity, accountability & appreciation Improve lives of employees & customers Teamwork leads to greatness Evolve & innovate Job Summary: The Sr IT Consultantwill work with the entire Amplix team as well as clients and prospective clients on a daily basis. This position will also work extensively with our Ecosystem of partners and providers to learn, to vet and to be able to recommend appropriate designs and solutions to our team and clients. Key Responsibilities: Provide Pre-Sales technical support and work directly with Amplix team members to help with all topology designs, solutions, opportunities and recommendations of IT solutions Ongoing evaluation of Cyber, Cloud, AI and Network partners and products to ensure we are always recommending optimal products and the top partners available Listen and help walk client through a solution-based journey to anticipate what they can expect from process Work directly with clients and prospective clients to discuss and recommend solutions that client has requested or that may help client with efficiencies, production and cost savings Develop tools to assist sales and team members navigate technologies and partners to narrow focus appropriate partners for a specific client application and solution Create and walk clients through tools to assist understanding of assessments, key items to address based on severity and all components of a solution to support them Engage with all partners and TSD's to understand offerings as well as taking note of companies who excel with specific technologies, support and client experience Research industry to stay up to speed on all latest technologies and continuous knowledge improvements including day zero evolutions within Cyber Technologies and latest black hat attack targets and vectors Present technologies, topologies and options to clients having the ability to carry the meeting, address and overcome objections and questions and often run point during client meetings Assist team members with any questions and challenges while always being a complete team player Assist team members and clients with technical issues and/or trouble escalations Leverage all resources available to ensure optimal designs and outcomes Encourage revenue growth by inspiring clients to review additional services that will ultimately benefit them and their organizations. Must have strong note taking and documentation skills Review and take partner trainings available via our TSD's or directly via partner training pages as well as attend training events that are scheduled directly with Amplix Ability to leverage past relationships to introduce potential clients to Amplix Provide continuous communication, feedback and ideas with leadership to improve Amplix, and our employees and clients' lives. Participate in company meetings, department meetings and other company events. Conflicts and other challenges are to be promptly communicated to your supervisor then HR if not resolved within a reasonable time frame (chain of command). Participate in all company training courses provided and successfully complete all necessary online and self-paced training courses in the defined timelines required. Maintain an awareness of and always strive to practice and improve upon your personal integrity, honesty, positive outlook and attitude, sense of urgency, follow through, accountability, communication, sales, social and relationship skills, continuing training and education, company, industry, and product knowledge. Qualifications: Education and/or Experience. Technical school or college level education; or one to three years related experience and/or training; or equivalent combination of education and experience. Minimum of 10 years of practical and/or direct experience working with the full stack of Cyber solutions Prior experience as a Solutions Architect or Solutions Engineer experience is required Solid Presentation and communication skills Similar roles and industry experience with service providers that are consistent with expectation Deep, well-rounded Experience and solid understanding of public and private cloud, MSP services, AI and Cyber technology solutions. Understanding of IT, including connectivity, routing, voice, SaaS applications and industry/product knowledge and complementary technologies. Extensive knowledge required of Windows computer hardware and software, Microsoft Office products Ability to simultaneously be involved with many different opportunities and provide direction for client/team Ability to perform in highly stressful environments Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs. Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. This position requires a valid insurable Driver's License. A valid passport is preferred. All Technical Certifications are a plus. Experience working in the Channel is a plus Travel up to 25% of the time Compensation The compensation range for this position is $130,000 to $210,000 USD. The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. The posted range reflects our ability to hire at different titles and levels depending on background and experience. The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission. Amplix does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by federal, state, or local law.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is looking for a Vulnerability Management Engineer for our Exposure Management group. This is an Individual Contributor role in the Exposure Management Content team responsible for researching, developing and delivering our Host and Network Vulnerability Assessment detections for CrowdStrike as also collaborating on the development of new features and technical solutions. This role is hybrid, requiring 2-3 days per week on-site at our Sunnyvale, CA office. This person would work closely with other internal teams and product management to understand the requirements and needs on Vulnerability Detection capabilities for the product. They will be technically involved in the capabilities for Exposure Management to detect, track, report and prioritize vulnerabilities on assets. Strong communication and organizational skills are essential. The successful candidate should have had experience within Exposure Management, Vulnerability Analysis and Detection and be able to develop detection pipelines for vulnerabilities and other threats. Work experience in the security industry is highly desirable, including a strong understanding of some of the current prevalent products in this space. What You'll Do: Collaborate and lead a Team of Vulnerability Detection Engineers and Researchers to plan, coordinate and execute Vulnerability Detection Coverage for Exposure Management Supported Platforms Participate and lead Company Thought Leadership efforts and guidance for analysis on prevalent vulnerabilities and Risk Based Vulnerability Management. Vulnerability data discovery and validation (Data efficacy & Accuracy) Collaborate with multi-functional teams across various physical locations including product management and other engineering disciplines. Lead and manage other projects as assigned AI-Enhanced Vulnerability Detection Research: Leverage generative AI tools to accelerate vulnerability analysis, proof-of-concept development, and detection rule creation while maintaining human oversight for validation and detection accuracy. Intelligent Vulnerability Assessment Pipeline: Design and implement AI agent workflows to automate multi-step vulnerability validation processes (e.g., discovery, analysis, prioritization, remediation guidance) while ensuring human-in-the-loop verification for critical vulnerability detections and false positive reduction. What You'll Need: Minimum 5 years of overall experience as an Individual Contributor. Experience in management and leadership roles is a plus. Ability and desire to being hands on as well as empowering peers while collaborating across different functional areas and products Ability to develop, coordinate and execute on an engineering roadmap Ability to communicate and articulate crisply at all levels from executive staff to engineers Ability to communicate, collaborate, and work effectively in a distributed team Familiarity and experience with the Agile process Experience in Cybersecurity Industry Programming/scripting knowledge for automating day to day tasks - Python/ Perl, Golang. Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. Bachelors Degree in Computer Science/Engineering Required Skills: Understanding of Vulnerabilities, mitigations and remediations Understanding of Vulnerability and Software Detection techniques Understanding of Vulnerability Prioritization Models Experience with Security/Vulnerability detections development and release Experience of Vulnerability Management product development Experience designing and implementing validation workflows for Security Based products Experience working in remote & distributed environments Solid design and problem-solving skills with a demonstrated passion for engineering excellence, pragmatism, quality, security, and performance Experience with Go and/or Python automation Experience with AI/ML models is a plus Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $100,000 - $145,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.

LOCATION: Savannah, GA POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. Provide accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary. Document all customer interactions in the CRM system. Meet or exceed performance metrics including call quality, handle time, and customer satisfaction. Follow communication scripts and adhere to company procedures and compliance standards. Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Minimum 1 year of experience in a contact center or customer service role. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in using computers and CRM systems. Fluent in English and Spanish is a plus. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. Provide accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary. Document all customer interactions in the CRM system. Meet or exceed performance metrics including call quality, handle time, and customer satisfaction. Follow communication scripts and adhere to company procedures and compliance standards. Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Minimum 1 year of experience in a contact center or customer service role. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in using computers and CRM systems. Fluent in English and Spanish is a plus. CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: . click apply for full job details