About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description This Product Analyst will be a member of the Value-Added Services division and will be responsible for the continued product development and commercialization of the Visa Data Manager (VDM) products. VDM provides Visa clients access to a best-in-class data warehouse, business analytics, and reporting information related to client payment transactions and cardholder spending habits. The team is responsible for maintaining, enhancing, and developing new products and services that leverage data and automated communications, including the strategic Open Analytics initiative aimed at expanding data accessibility and client self-service capabilities. This role will contribute to developing the VDM product roadmap and priorities, working with technical partners to establish and groom business requirements and delivery schedules. This person will also work closely with regional product partners, sales teams, and key internal stakeholders across teams and functions. Responsibilities include: AI-Assisted Product Development: Leverage AI tools including Claude to accelerate the development of business requirements, working backwards documents, product specifications, and go-to-market materials. Product Priorities and Roadmap: Establish and communicate VDM product priorities and roadmap, including development of a roadmap to enable greater client self-service capabilities within the platform. AI Conversationalist Development: Partner with VDM data engineering teams to support the development and delivery of the AI Conversationalist, a natural language query capability that enables clients to access and explore their portfolio data through conversational interactions. Product User Acceptance: Perform UAT testing on newly released functionality. Operational Excellence: Coordinate cross-functional groups within Visa, including Implementations and Support, to ensure timely management of issues, operational excellence, and accurate reporting data. Client Implementation Support: Partner with implementation teams to onboard new clients to VDM, ensuring a smooth and efficient setup experience and driving time to value. Client Onboarding and Enablement: Develop and maintain user onboarding materials and processes that help clients quickly adopt and maximize the value of the VDM platform. Go-To-Market Activities: Contribute to the development of go-to-market materials for new functionality and new product launches, including sales overview presentations and materials used in client-facing meetings. Sales Support: Provide product expertise and analytical support during client sales conversations, helping to articulate the value of VDM and the Open Analytics strategy to prospective and existing clients. Client Activities: Provide analytical insight and assist clients with the execution of their reporting utilizing the VDM tool. Customer Service Liaison: Serve as the primary product liaison with customer service teams on data-related client questions, ensuring issues are resolved accurately and efficiently. Reporting: Create and maintain product performance reporting and statistics including global and performance dashboards, end-user engagement metrics, feature usage dashboards, KPIs, and OKRs. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least August 24, 2026. Qualifications Basic Qualifications: 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications: 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) At least 5 years of experience in product management, product analytics, or a related field within financial services, fintech, or payments. Bachelor's degree in Business Administration, Marketing, Finance, Computer Science, Information Systems, Data Science, or a related field. Advanced degree a plus. Experience working with data and analytics platforms, business intelligence tools, or data warehousing solutions. Familiarity with Agile development methodologies and experience grooming and managing product backlogs. Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights and client-facing narratives. Demonstrated ability to work cross-functionally across engineering, sales, and client-facing teams. Experience supporting or leading client implementations, onboarding, or go-to-market activities. Strong written and verbal communication skills with the ability to develop compelling product materials and present to internal and external stakeholders. Exposure to AI, machine learning, or natural language processing concepts is a plus, particularly as they relate to data accessibility and client self-service. Information for US Applicants For roles located in the US, the estimated salary range for this position is $104,600.00 to $ 162,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
09/24/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description This Product Analyst will be a member of the Value-Added Services division and will be responsible for the continued product development and commercialization of the Visa Data Manager (VDM) products. VDM provides Visa clients access to a best-in-class data warehouse, business analytics, and reporting information related to client payment transactions and cardholder spending habits. The team is responsible for maintaining, enhancing, and developing new products and services that leverage data and automated communications, including the strategic Open Analytics initiative aimed at expanding data accessibility and client self-service capabilities. This role will contribute to developing the VDM product roadmap and priorities, working with technical partners to establish and groom business requirements and delivery schedules. This person will also work closely with regional product partners, sales teams, and key internal stakeholders across teams and functions. Responsibilities include: AI-Assisted Product Development: Leverage AI tools including Claude to accelerate the development of business requirements, working backwards documents, product specifications, and go-to-market materials. Product Priorities and Roadmap: Establish and communicate VDM product priorities and roadmap, including development of a roadmap to enable greater client self-service capabilities within the platform. AI Conversationalist Development: Partner with VDM data engineering teams to support the development and delivery of the AI Conversationalist, a natural language query capability that enables clients to access and explore their portfolio data through conversational interactions. Product User Acceptance: Perform UAT testing on newly released functionality. Operational Excellence: Coordinate cross-functional groups within Visa, including Implementations and Support, to ensure timely management of issues, operational excellence, and accurate reporting data. Client Implementation Support: Partner with implementation teams to onboard new clients to VDM, ensuring a smooth and efficient setup experience and driving time to value. Client Onboarding and Enablement: Develop and maintain user onboarding materials and processes that help clients quickly adopt and maximize the value of the VDM platform. Go-To-Market Activities: Contribute to the development of go-to-market materials for new functionality and new product launches, including sales overview presentations and materials used in client-facing meetings. Sales Support: Provide product expertise and analytical support during client sales conversations, helping to articulate the value of VDM and the Open Analytics strategy to prospective and existing clients. Client Activities: Provide analytical insight and assist clients with the execution of their reporting utilizing the VDM tool. Customer Service Liaison: Serve as the primary product liaison with customer service teams on data-related client questions, ensuring issues are resolved accurately and efficiently. Reporting: Create and maintain product performance reporting and statistics including global and performance dashboards, end-user engagement metrics, feature usage dashboards, KPIs, and OKRs. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least August 24, 2026. Qualifications Basic Qualifications: 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications: 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) At least 5 years of experience in product management, product analytics, or a related field within financial services, fintech, or payments. Bachelor's degree in Business Administration, Marketing, Finance, Computer Science, Information Systems, Data Science, or a related field. Advanced degree a plus. Experience working with data and analytics platforms, business intelligence tools, or data warehousing solutions. Familiarity with Agile development methodologies and experience grooming and managing product backlogs. Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights and client-facing narratives. Demonstrated ability to work cross-functionally across engineering, sales, and client-facing teams. Experience supporting or leading client implementations, onboarding, or go-to-market activities. Strong written and verbal communication skills with the ability to develop compelling product materials and present to internal and external stakeholders. Exposure to AI, machine learning, or natural language processing concepts is a plus, particularly as they relate to data accessibility and client self-service. Information for US Applicants For roles located in the US, the estimated salary range for this position is $104,600.00 to $ 162,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Shape the Future of Enterprise AI at Scale We are looking for a seasoned Software Architect (Sr. Consultant title at Visa) to join our Corporate Generative AI Technologies team. In this role, you will help architect, build, and scale enterprise-grade Generative AI and agentic applications. This is a senior, hands-on engineering role for someone who brings strong system design judgment, full-stack product engineering depth, and the ability to translate complex business workflows into scalable, reliable AI-enabled automation solutions. You will work on platforms and applications that use AI-native application patterns, including large language models, agentic workflows, retrieval-augmented generation, tool orchestration, API integrations, ETL pipelines, and data systems to transform business processes into intelligent, reliable, and scalable workflows. You will help solve hard engineering problems such as decomposing complex workflows into reusable agents, designing secure human-in-the-loop systems, and building production-grade GenAI applications that can be monitored, evaluated, governed, and continuously improved. As a Senior Consultant (Staff Software Architect), you will operate with a high degree of autonomy, ownership, and technical judgment while collaborating closely with your manager and the broader engineering team to align on technical direction. You will be responsible for building high-quality software while also influencing system design decisions, architectural direction, engineering standards, and best practices across the team. Key Responsibilities Design, build, and scale enterprise-grade GenAI and agentic applications, with a strong focus on maintainable, secure, scalable, reliable, and production-ready architecture. Own architecture and delivery of major GenAI subsystems; lead design reviews; mentor I4/I5 engineers; define reusable patterns and production standards. Apply strong system design judgment to build full-stack, production-grade applications with robust API design, workflow orchestration, secure data flows, observability, and operational readiness. Build modern frontend experiences using React and established frontend patterns, including component-based architecture, state management, reusable UI components, accessibility, performance optimization, and seamless integration with backend APIs and AI-enabled services. Design and implement scalable backend services using Python, Node.js, and/or Java, including secure APIs, asynchronous processing, background jobs, authentication, authorization, logging, error handling, and system resiliency. Work with databases like PostgreSQL, Redis, vector databases, and related technologies, including schema design, indexing strategies, query optimization, transaction management, caching patterns, migrations, and data access patterns. Implement backend capabilities for AI-enabled and agentic workflow automation, including intent routing, agent orchestration, tool execution, API integrations, data retrieval, multi-step execution, workflow state management, human approval flows, guardrails, auditability, and enterprise system integration. Develop AI-native capabilities using OpenAI, Anthropic, and related LLM APIs/SDKs, including prompt orchestration, tool/function calling, structured outputs, streaming responses, model routing, and evaluation patterns. Apply deep knowledge of modern LLM capabilities to make informed engineering decisions around model selection, context management, latency, cost, reliability, output quality, safety, and user experience. Design and implement retrieval-augmented generation solutions, including ingestion pipelines, ETL workflows, embeddings, vector database integration, retrieval strategies, relevance ranking, grounding, and retrieval quality evaluation. Build and deploy cloud-native applications using containers, DevOps practices, CI/CD pipelines, automated testing, monitoring, and operational automation. Work closely with engineering teammates and cross-functional partners to align with team priorities, translate ambiguous requirements into proof-of-concepts, then evolve them into production-quality solutions through shared ownership and hands-on collaboration. Implement observability and operational excellence for GenAI applications, including end-to-end tracing, workflow telemetry, model evaluation, and monitoring to ensure secure, reliable, and production-ready AI systems. Technical Skills: Languages & Frameworks: Python, FastAPI, LangGraph Cloud & Infrastructure: AWS, Azure, Docker, Kubernetes, ECS DevOps: Git, CI/CD pipelines Anthropic / OpenAI SDKs, MCP, A2A Databases & Storage: Pinecone, Redis, PostgreSQL Monitoring & Governance: Prometheus, Grafana, audit logging, access control Frontend: ReactJS, HTML, CSS, JavaScript Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. At least 8 years of experience designing, building, and operating complex distributed software systems in production environments. Strong background in software architecture, distributed systems, API design, cloud-native platforms, and data-intensive applications. Experience with cloud platforms, containerized environments, CI/CD systems, and observability tooling. Hands-on experience with React and backend development using Python, Node.js, Java, or similar languages. Strong communication skills with the ability to translate complex technical concepts to business stakeholders Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Experience building AI-enabled, data-driven, workflow automation, search, conversational, or machine learning-powered applications is highly valued. Direct experience with Generative AI technologies, LLMs, RAG architectures, or agentic systems is preferred but not required for candidates with exceptional software architecture and distributed systems experience. Experience driving technical strategy and influencing architectural direction across organizations. Expertise in system design tradeoffs involving scalability, security, reliability, performance, cost, and developer productivity. Deep understanding of modern LLM ecosystems, agent frameworks, retrieval architectures, and enterprise AI deployment patterns. Familiarity with modern AI architectures including agentic workflows, memory systems, tool orchestration, MCP, and A2A frameworks Proven ability to lead cross-functional AI initiatives, including PoC development, stakeholder alignment, and enterprise rollout. Information for US Applicants For roles located in the US, the estimated salary range for this position is $162,500.00 to $ 260,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
09/24/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Shape the Future of Enterprise AI at Scale We are looking for a seasoned Software Architect (Sr. Consultant title at Visa) to join our Corporate Generative AI Technologies team. In this role, you will help architect, build, and scale enterprise-grade Generative AI and agentic applications. This is a senior, hands-on engineering role for someone who brings strong system design judgment, full-stack product engineering depth, and the ability to translate complex business workflows into scalable, reliable AI-enabled automation solutions. You will work on platforms and applications that use AI-native application patterns, including large language models, agentic workflows, retrieval-augmented generation, tool orchestration, API integrations, ETL pipelines, and data systems to transform business processes into intelligent, reliable, and scalable workflows. You will help solve hard engineering problems such as decomposing complex workflows into reusable agents, designing secure human-in-the-loop systems, and building production-grade GenAI applications that can be monitored, evaluated, governed, and continuously improved. As a Senior Consultant (Staff Software Architect), you will operate with a high degree of autonomy, ownership, and technical judgment while collaborating closely with your manager and the broader engineering team to align on technical direction. You will be responsible for building high-quality software while also influencing system design decisions, architectural direction, engineering standards, and best practices across the team. Key Responsibilities Design, build, and scale enterprise-grade GenAI and agentic applications, with a strong focus on maintainable, secure, scalable, reliable, and production-ready architecture. Own architecture and delivery of major GenAI subsystems; lead design reviews; mentor I4/I5 engineers; define reusable patterns and production standards. Apply strong system design judgment to build full-stack, production-grade applications with robust API design, workflow orchestration, secure data flows, observability, and operational readiness. Build modern frontend experiences using React and established frontend patterns, including component-based architecture, state management, reusable UI components, accessibility, performance optimization, and seamless integration with backend APIs and AI-enabled services. Design and implement scalable backend services using Python, Node.js, and/or Java, including secure APIs, asynchronous processing, background jobs, authentication, authorization, logging, error handling, and system resiliency. Work with databases like PostgreSQL, Redis, vector databases, and related technologies, including schema design, indexing strategies, query optimization, transaction management, caching patterns, migrations, and data access patterns. Implement backend capabilities for AI-enabled and agentic workflow automation, including intent routing, agent orchestration, tool execution, API integrations, data retrieval, multi-step execution, workflow state management, human approval flows, guardrails, auditability, and enterprise system integration. Develop AI-native capabilities using OpenAI, Anthropic, and related LLM APIs/SDKs, including prompt orchestration, tool/function calling, structured outputs, streaming responses, model routing, and evaluation patterns. Apply deep knowledge of modern LLM capabilities to make informed engineering decisions around model selection, context management, latency, cost, reliability, output quality, safety, and user experience. Design and implement retrieval-augmented generation solutions, including ingestion pipelines, ETL workflows, embeddings, vector database integration, retrieval strategies, relevance ranking, grounding, and retrieval quality evaluation. Build and deploy cloud-native applications using containers, DevOps practices, CI/CD pipelines, automated testing, monitoring, and operational automation. Work closely with engineering teammates and cross-functional partners to align with team priorities, translate ambiguous requirements into proof-of-concepts, then evolve them into production-quality solutions through shared ownership and hands-on collaboration. Implement observability and operational excellence for GenAI applications, including end-to-end tracing, workflow telemetry, model evaluation, and monitoring to ensure secure, reliable, and production-ready AI systems. Technical Skills: Languages & Frameworks: Python, FastAPI, LangGraph Cloud & Infrastructure: AWS, Azure, Docker, Kubernetes, ECS DevOps: Git, CI/CD pipelines Anthropic / OpenAI SDKs, MCP, A2A Databases & Storage: Pinecone, Redis, PostgreSQL Monitoring & Governance: Prometheus, Grafana, audit logging, access control Frontend: ReactJS, HTML, CSS, JavaScript Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. At least 8 years of experience designing, building, and operating complex distributed software systems in production environments. Strong background in software architecture, distributed systems, API design, cloud-native platforms, and data-intensive applications. Experience with cloud platforms, containerized environments, CI/CD systems, and observability tooling. Hands-on experience with React and backend development using Python, Node.js, Java, or similar languages. Strong communication skills with the ability to translate complex technical concepts to business stakeholders Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Experience building AI-enabled, data-driven, workflow automation, search, conversational, or machine learning-powered applications is highly valued. Direct experience with Generative AI technologies, LLMs, RAG architectures, or agentic systems is preferred but not required for candidates with exceptional software architecture and distributed systems experience. Experience driving technical strategy and influencing architectural direction across organizations. Expertise in system design tradeoffs involving scalability, security, reliability, performance, cost, and developer productivity. Deep understanding of modern LLM ecosystems, agent frameworks, retrieval architectures, and enterprise AI deployment patterns. Familiarity with modern AI architectures including agentic workflows, memory systems, tool orchestration, MCP, and A2A frameworks Proven ability to lead cross-functional AI initiatives, including PoC development, stakeholder alignment, and enterprise rollout. Information for US Applicants For roles located in the US, the estimated salary range for this position is $162,500.00 to $ 260,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 09-30-2026 Job Description We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation. In this role, you will be at the forefront of designing, implementing, and optimizing AI-powered solutions integrated into the ServiceNow platform. Your primary focus will be on leveraging artificial intelligence, including custom MCP tooling, Agentic scoped applications, and third-party Large Language Models-to enhance workflows, automate complex processes, and deliver innovative business outcomes. You will architect and build custom AI solutions and ensure seamless user experiences through intelligent automation. As a thought leader in AI, you will collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and contribute to Visa's enterprise AI strategy. In addition to your AI responsibilities, you will develop and configure integrations between ServiceNow and other enterprise applications, manage the full lifecycle of these integrations (from API development and scripting to framework deployment), and ensure robust, secure, and scalable connections. Roles and responsibilities: Designing, developing, and optimizing AI-powered solutions (built within the ServiceNow platform and/or integrated through external custom solutions), including the creation of custom MCP tooling and Agentic solutions. Leveraging AI solutions to integrate and orchestrate third-party Large Language Models (LLMs) such as OpenAI, Google Gemini, etc, driving intelligent automation and enhanced user experiences. Collaborating with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and deliver innovative, AI-driven business outcomes. Troubleshooting and resolving issues with ServiceNow configurations and AI components, ensuring seamless operation and reliability. Identifying requirement gaps to ensure high-quality solutions and providing configuration options with clear pros and cons. Designing and implementing intuitive, user-friendly software that enables customer-led customization and flexibility. Collaborating with internal customers and business analysts to clarify requirements and architect effective, AI-driven solutions. Authoring comprehensive technical design and build documentation for all facets of the technical infrastructure. Conducting research and analysis of existing systems to provide accurate time estimates and recommendations to project managers. Actively participating in project meetings and daily scrums to communicate development status, progress, and technical insights. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least September 30, 2026. Qualifications Basic Qualifications 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Proven ability to deliver projects on time and within budget by writing high-quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long-term supportability across global teams. Experience designing robust, scalable, and moderately complex architectural solutions that integrate across a broader technical ecosystem, while effectively operating as a collaborative member of a globally distributed team across diverse time zones and cultures. Minimum of 2 years of relevant professional experience including hands-on work with AI-powered solutions, with a bachelor's degree; or at least 2 years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD). In-depth knowledge of APIs, web services, and standard relational database concepts. Proven experience with JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML. Strong Python skills and hands-on experience building RESTful or GraphQL APIs. Demonstrated experience building GenAI solutions, agents, or conversational applications, exhibiting the ability to differentiate reasoning approaches like ReAct and Chain-of-Thought (CoT). Demonstrate ability to design and architect Agentic Systems, applying various agent architectures (symbolic, BDI, LLM-based) to design intelligent agents tailored for specific tasks and environments. Implement Core Agent Capabilities. Develop agents that can perceive, reason, plan, act, and learn, utilizing Python and relevant AI libraries and frameworks. Analyze and Evaluate Agent Behavior. Critically assess agent performance, understand the complexities of multi-agent systems and human-agent interaction, and identify risks. Navigate Ethical Landscapes. Identify, analyze, and address the ethical challenges and safety considerations inherent in developing and deploying autonomous AI systems, applying principles of responsible AI. Apply Agentic AI to Solve Problems. Conceptualize and build functional AI agents for practical applications, demonstrating the ability to integrate diverse concepts into cohesive business solutions. Deep understanding of prompt engineering concepts, LLM fine-tuning, and retrieval-augmented generation (RAG). Familiarity with MCP servers or comparable model-serving/hosting platforms. Excellent problem-solving skills, strong communication, and a collaborative attitude. Strong analytical skills with the ability to extensively analyze and improve business processes and workflows. Demonstrated expertise in designing, implementing, and optimizing AI-driven functionalities integrated with ServiceNow, such as custom Agentic AI skills, GenAI integrations, and intelligent automation. Strong technical background in ServiceNow-specific development tools and frameworks (UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, Update Sets). Strong knowledge of the CMDB, data modeling, data strategies, and integrations. Knowledge of ServiceNow ITSM/ITOM product portfolio including Change Management, Discovery, and Service Mapping. Relevant certifications such as Certified ServiceNow Admin (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are highly desirable. Information for US Applicants For roles located in the US, the estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
09/24/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 09-30-2026 Job Description We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation. In this role, you will be at the forefront of designing, implementing, and optimizing AI-powered solutions integrated into the ServiceNow platform. Your primary focus will be on leveraging artificial intelligence, including custom MCP tooling, Agentic scoped applications, and third-party Large Language Models-to enhance workflows, automate complex processes, and deliver innovative business outcomes. You will architect and build custom AI solutions and ensure seamless user experiences through intelligent automation. As a thought leader in AI, you will collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and contribute to Visa's enterprise AI strategy. In addition to your AI responsibilities, you will develop and configure integrations between ServiceNow and other enterprise applications, manage the full lifecycle of these integrations (from API development and scripting to framework deployment), and ensure robust, secure, and scalable connections. Roles and responsibilities: Designing, developing, and optimizing AI-powered solutions (built within the ServiceNow platform and/or integrated through external custom solutions), including the creation of custom MCP tooling and Agentic solutions. Leveraging AI solutions to integrate and orchestrate third-party Large Language Models (LLMs) such as OpenAI, Google Gemini, etc, driving intelligent automation and enhanced user experiences. Collaborating with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and deliver innovative, AI-driven business outcomes. Troubleshooting and resolving issues with ServiceNow configurations and AI components, ensuring seamless operation and reliability. Identifying requirement gaps to ensure high-quality solutions and providing configuration options with clear pros and cons. Designing and implementing intuitive, user-friendly software that enables customer-led customization and flexibility. Collaborating with internal customers and business analysts to clarify requirements and architect effective, AI-driven solutions. Authoring comprehensive technical design and build documentation for all facets of the technical infrastructure. Conducting research and analysis of existing systems to provide accurate time estimates and recommendations to project managers. Actively participating in project meetings and daily scrums to communicate development status, progress, and technical insights. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least September 30, 2026. Qualifications Basic Qualifications 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications Proven ability to deliver projects on time and within budget by writing high-quality code, mentoring junior developers, understanding workload and usage requirements, and producing clear technical documentation that enables knowledge transfer and long-term supportability across global teams. Experience designing robust, scalable, and moderately complex architectural solutions that integrate across a broader technical ecosystem, while effectively operating as a collaborative member of a globally distributed team across diverse time zones and cultures. Minimum of 2 years of relevant professional experience including hands-on work with AI-powered solutions, with a bachelor's degree; or at least 2 years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD). In-depth knowledge of APIs, web services, and standard relational database concepts. Proven experience with JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML. Strong Python skills and hands-on experience building RESTful or GraphQL APIs. Demonstrated experience building GenAI solutions, agents, or conversational applications, exhibiting the ability to differentiate reasoning approaches like ReAct and Chain-of-Thought (CoT). Demonstrate ability to design and architect Agentic Systems, applying various agent architectures (symbolic, BDI, LLM-based) to design intelligent agents tailored for specific tasks and environments. Implement Core Agent Capabilities. Develop agents that can perceive, reason, plan, act, and learn, utilizing Python and relevant AI libraries and frameworks. Analyze and Evaluate Agent Behavior. Critically assess agent performance, understand the complexities of multi-agent systems and human-agent interaction, and identify risks. Navigate Ethical Landscapes. Identify, analyze, and address the ethical challenges and safety considerations inherent in developing and deploying autonomous AI systems, applying principles of responsible AI. Apply Agentic AI to Solve Problems. Conceptualize and build functional AI agents for practical applications, demonstrating the ability to integrate diverse concepts into cohesive business solutions. Deep understanding of prompt engineering concepts, LLM fine-tuning, and retrieval-augmented generation (RAG). Familiarity with MCP servers or comparable model-serving/hosting platforms. Excellent problem-solving skills, strong communication, and a collaborative attitude. Strong analytical skills with the ability to extensively analyze and improve business processes and workflows. Demonstrated expertise in designing, implementing, and optimizing AI-driven functionalities integrated with ServiceNow, such as custom Agentic AI skills, GenAI integrations, and intelligent automation. Strong technical background in ServiceNow-specific development tools and frameworks (UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, Update Sets). Strong knowledge of the CMDB, data modeling, data strategies, and integrations. Knowledge of ServiceNow ITSM/ITOM product portfolio including Change Management, Discovery, and Service Mapping. Relevant certifications such as Certified ServiceNow Admin (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) are highly desirable. Information for US Applicants For roles located in the US, the estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
09/24/2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
09/24/2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
09/24/2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
09/24/2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
09/24/2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
09/24/2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity The Talent Advanced Analytics Lead is responsible for shaping and delivering the organization's next-generation Talent Intelligence and Advanced Analytics strategy. This role combines executive leadership advisory, advanced analytics, AI innovation, talent intelligence, and data product delivery to enable leaders to make faster, more informed decisions to unlock value and drive business impact. The role serves as a strategic advisor to global Talent, Function, Service Line, and Sector leaders by transforming talent, business, operational, and external market data into actionable intelligence. The individual will lead the development of scalable analytics products, AI-powered insights, and agentic solutions that enhance planning, skills intelligence, talent mobility, employee experience, productivity, and organizational effectiveness. Essential Functions: Talent Intelligence Strategy & Executive Advisory Partner with Global Talent Leadership, Function Talent Leaders, Service Line Leaders, and Planning leaders to define and execute the Talent Intelligence strategy. Act as a trusted advisor to executive stakeholders, translating complex workforce trends into strategic recommendations and actionable decisions. Drive data-informed decision making across planning, skills transformation, workforce evolution, talent acquisition, retention, learning, talent mobility, and succession planning, etc. Deliver executive-ready narratives that combine quantitative insights with business context and future workforce implications. Influence enterprise talent priorities through predictive and prescriptive analytics. Advanced Analytics & AI Solutions Lead the development of advanced analytics models to identify workforce risks, forecast talent demand, predict workforce trends, and uncover opportunities to improve organizational performance. Design and deploy AI-powered talent intelligence solutions using machine learning, Generative AI, natural language processing, knowledge graphs, and predictive modelling techniques. Establish scalable approaches for skills intelligence, workforce segmentation, talent forecasting, organizational network analysis, and workforce optimization. Define methodologies that combine internal talent data with external labour market intelligence and economic indicators. Continuously evaluate emerging technologies and analytics techniques to advance talent decision science capabilities. Generative AI, Copilot & Agentic Solutions Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and intelligent automation capabilities. Design and implement intelligent agents that automate talent insights generation, workforce analytics, executive insights, and decision support processes. Build conversational analytics experiences that enable leaders to interact with talent data through natural language. Establish governance, explainability, responsible AI, and adoption practices for AI-powered talent solutions. Partner with technology teams to integrate agentic workflows into Talent operating models and business processes. Drive experimentation and innovation through AI use cases that unlock measurable business value. Data Products & Platform Leadership Own the vision, roadmap, and lifecycle management of Talent analytics products and self-service insight solutions. Lead development of enterprise Talent data products designed for broad organizational consumption. Establish product management disciplines, user-centric design practices, and adoption strategies across Talent Intelligence initiatives. Drive the transition from static reporting toward intelligent, scalable, reusable analytics products. Identify opportunities to industrialize analytics capabilities and increase insight accessibility across stakeholder groups. Enable scalable analytics architecture supporting structured and unstructured talent data. Collaborate with Data Engineering and Technology teams to optimize data quality, governance, lineage, accessibility, and security. Drive modernization of the talent analytics ecosystem through cloud-native analytics capabilities. Insights, Storytelling & Executive Communications Transform analytical outputs into compelling executive narratives and strategic workforce recommendations. Create executive dashboards and insight products that simplify complex workforce information. Develop thought leadership that shapes future Talent Intelligence capabilities and workforce decision-making practices. Present findings confidently to executive talent leaders and senior business stakeholders. Drive adoption of analytics by making insights easily understandable, relevant, and actionable. Leadership & Capability Development Lead and develop a high-performing team of data scientists, workforce strategists, analytics consultants, AI practitioners, and product managers. Establish talent intelligence standards, methodologies, and governance frameworks. Foster a culture of innovation, experimentation, continuous learning, and responsible AI usage. Build organizational capabilities in analytics, AI literacy, data storytelling, and product thinking. Manage delivery across global, offshore, vendor, and managed-service teams where applicable. Analytical/Decision Making Responsibilities: Determine strategic priorities for Talent Intelligence and Advanced Analytics programs. Prioritize investments and resource allocation across analytics, AI, and data product portfolios. Define and monitor key workforce intelligence metrics and success measures. Evaluate emerging workforce trends, technologies, and market developments to influence strategic direction. Balance innovation investments with operational scalability, governance, and business value realization. Ensure responsible and ethical use of workforce data and AI solutions. Knowledge and Skills Requirements: Strategic & Business Skills Deep understanding of Talent Intelligence, Planning, Talent Analytics, Workforce Evolution and Talent Strategy. Strong consulting, stakeholder management, and executive influence capabilities. Ability to align talent analytics outcomes with broader business objectives. Strong commercial acumen and understanding of organizational transformation. Analytics & Data Science Skills Advanced statistical analysis and predictive modelling, Machine Learning and AI solution design, Experimental design and causal inference methodologies, Skills intelligence and talent marketplace analytics, Expertise in data storytelling and executive reporting. AI & Emerging Technology Skills Generative AI solutions design and implementation, Microsoft Copilot ecosystem expertise, Copilot Studio and conversational AI development, Agentic AI architecture and orchestration, Retrieval-Augmented Generation (RAG) patterns, Prompt engineering and AI governance, Responsible AI and model explainability, Knowledge management and semantic search solutions. Data & Technology Skills Data Bricks, Microsoft Fabric, Power BI and advanced visualization. SQL and advanced data modelling. Microsoft Copilot, Copilot Studio, Azure AI, Enterprise GenAI platforms and Machine Learning Python and R, Modern cloud analytics architectures. API and data integration concepts, Data governance and metadata management. Leadership Competencies Executive presence, Strategic thinking, Innovation mindset, Change leadership. Product-centric thinking, Collaboration across global teams, Enterprise influence and stakeholder engagement. Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment. Supervision Responsibilities: Work closely with the Leads across Global Talent and wider Talent Functions to ensure the provision of services that support business and functional delivery. Lead / manage a team of expert data analytics specialists responsible for functional execution, also build skills and capabilities of the team. Develop AI capabilities, define key AI competencies for the team, and ensure provision of learning to advance skills Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position. Other Requirements: Due to global nature of the role; travel and willingness to work alternative hours will be required. Due to global nature of the role; English language skills - excellent written and verbal communication will be required. Job Requirements: Education: Bachelor's degree in data science, Analytics, Statistics, Computer Science, Economics, Business Analytics, Organizational Psychology, Industrial Engineering, Human Resources, or related discipline. . click apply for full job details
AI Engineer 3 At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. What You'll Do: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, agents and multi-agent workflows, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, PyTorch, and more. Invent and introduce state-of-the-art foundation model optimization techniques to improve the performance - scalability, cost, latency, throughput - of large scale production AI systems. Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. Lead development and benchmarking of multi-turn conversational and tool-using agent workflows, ensuring measurable performance and safety metrics Implement scalable pipelines for training, fine-tuning and deploying foundation or domain-specific models across multiple environments Collaborate with research and data engineering teams to curate high-quality datasets and improve model evaluation methodologies Contribute to governance and security efforts for model traceability, lineage documentation, and version control of deployed AI assets Mentor junior AI engineers and advocate for engineering excellence, reproducibility, and responsible experimentation The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enables you to see and exploit optimization opportunities that others miss You are a resilient trailblazer who can forge new paths to achieve business goals when the route is unknown Basic Qualifications: Bachelor's Degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 3 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 1 year of experience developing AI and ML algorithms or technologies At least 3 years of experience programming with Python, Go, Scala, CUDA, or Java Preferred Qualifications: Experience contributing to development of components of AI systems with tradeoff decisions around cost, latency, throughput and accuracy 4 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) Experience developing, delivering, and supporting AI services Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, CUDA, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Experience in building agentic AI systems and agentic workflows Demonstrated ability to evaluate and optimize LLM performance using quantitative metrics (accuracy, coherence, latency, cost) Hands-on experience implementing retrieval-augmented generation (RAG), vector database integrations, and fine-tuning workflows Experience applying prompt-engineering strategies, safety guardrails, and red-teaming methodologies to production AI systems Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $161,800 - $184,600 for AI Engineer 3 McLean, VA: $161,800 - $184,600 for AI Engineer 3 New York, NY: $176,500 - $201,400 for AI Engineer 3 San Jose, CA: $176,500 - $201,400 for AI Engineer 3 Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
09/23/2026
Full time
AI Engineer 3 At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. What You'll Do: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, agents and multi-agent workflows, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, PyTorch, and more. Invent and introduce state-of-the-art foundation model optimization techniques to improve the performance - scalability, cost, latency, throughput - of large scale production AI systems. Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. Lead development and benchmarking of multi-turn conversational and tool-using agent workflows, ensuring measurable performance and safety metrics Implement scalable pipelines for training, fine-tuning and deploying foundation or domain-specific models across multiple environments Collaborate with research and data engineering teams to curate high-quality datasets and improve model evaluation methodologies Contribute to governance and security efforts for model traceability, lineage documentation, and version control of deployed AI assets Mentor junior AI engineers and advocate for engineering excellence, reproducibility, and responsible experimentation The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enables you to see and exploit optimization opportunities that others miss You are a resilient trailblazer who can forge new paths to achieve business goals when the route is unknown Basic Qualifications: Bachelor's Degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 3 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 1 year of experience developing AI and ML algorithms or technologies At least 3 years of experience programming with Python, Go, Scala, CUDA, or Java Preferred Qualifications: Experience contributing to development of components of AI systems with tradeoff decisions around cost, latency, throughput and accuracy 4 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) Experience developing, delivering, and supporting AI services Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, CUDA, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Experience in building agentic AI systems and agentic workflows Demonstrated ability to evaluate and optimize LLM performance using quantitative metrics (accuracy, coherence, latency, cost) Hands-on experience implementing retrieval-augmented generation (RAG), vector database integrations, and fine-tuning workflows Experience applying prompt-engineering strategies, safety guardrails, and red-teaming methodologies to production AI systems Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $161,800 - $184,600 for AI Engineer 3 McLean, VA: $161,800 - $184,600 for AI Engineer 3 New York, NY: $176,500 - $201,400 for AI Engineer 3 San Jose, CA: $176,500 - $201,400 for AI Engineer 3 Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
AI Engineer 3 At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. What You'll Do: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, agents and multi-agent workflows, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, PyTorch, and more. Invent and introduce state-of-the-art foundation model optimization techniques to improve the performance - scalability, cost, latency, throughput - of large scale production AI systems. Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. Lead development and benchmarking of multi-turn conversational and tool-using agent workflows, ensuring measurable performance and safety metrics Implement scalable pipelines for training, fine-tuning and deploying foundation or domain-specific models across multiple environments Collaborate with research and data engineering teams to curate high-quality datasets and improve model evaluation methodologies Contribute to governance and security efforts for model traceability, lineage documentation, and version control of deployed AI assets Mentor junior AI engineers and advocate for engineering excellence, reproducibility, and responsible experimentation The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enables you to see and exploit optimization opportunities that others miss You are a resilient trailblazer who can forge new paths to achieve business goals when the route is unknown Basic Qualifications: Bachelor's Degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 3 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 1 year of experience developing AI and ML algorithms or technologies At least 3 years of experience programming with Python, Go, Scala, CUDA, or Java Preferred Qualifications: Experience contributing to development of components of AI systems with tradeoff decisions around cost, latency, throughput and accuracy 4 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) Experience developing, delivering, and supporting AI services Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, CUDA, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Experience in building agentic AI systems and agentic workflows Demonstrated ability to evaluate and optimize LLM performance using quantitative metrics (accuracy, coherence, latency, cost) Hands-on experience implementing retrieval-augmented generation (RAG), vector database integrations, and fine-tuning workflows Experience applying prompt-engineering strategies, safety guardrails, and red-teaming methodologies to production AI systems Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $161,800 - $184,600 for AI Engineer 3 McLean, VA: $161,800 - $184,600 for AI Engineer 3 New York, NY: $176,500 - $201,400 for AI Engineer 3 San Jose, CA: $176,500 - $201,400 for AI Engineer 3 Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
09/23/2026
Full time
AI Engineer 3 At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. What You'll Do: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, agents and multi-agent workflows, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, PyTorch, and more. Invent and introduce state-of-the-art foundation model optimization techniques to improve the performance - scalability, cost, latency, throughput - of large scale production AI systems. Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. Lead development and benchmarking of multi-turn conversational and tool-using agent workflows, ensuring measurable performance and safety metrics Implement scalable pipelines for training, fine-tuning and deploying foundation or domain-specific models across multiple environments Collaborate with research and data engineering teams to curate high-quality datasets and improve model evaluation methodologies Contribute to governance and security efforts for model traceability, lineage documentation, and version control of deployed AI assets Mentor junior AI engineers and advocate for engineering excellence, reproducibility, and responsible experimentation The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enables you to see and exploit optimization opportunities that others miss You are a resilient trailblazer who can forge new paths to achieve business goals when the route is unknown Basic Qualifications: Bachelor's Degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 3 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 1 year of experience developing AI and ML algorithms or technologies At least 3 years of experience programming with Python, Go, Scala, CUDA, or Java Preferred Qualifications: Experience contributing to development of components of AI systems with tradeoff decisions around cost, latency, throughput and accuracy 4 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) Experience developing, delivering, and supporting AI services Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, CUDA, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Experience in building agentic AI systems and agentic workflows Demonstrated ability to evaluate and optimize LLM performance using quantitative metrics (accuracy, coherence, latency, cost) Hands-on experience implementing retrieval-augmented generation (RAG), vector database integrations, and fine-tuning workflows Experience applying prompt-engineering strategies, safety guardrails, and red-teaming methodologies to production AI systems Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $161,800 - $184,600 for AI Engineer 3 McLean, VA: $161,800 - $184,600 for AI Engineer 3 New York, NY: $176,500 - $201,400 for AI Engineer 3 San Jose, CA: $176,500 - $201,400 for AI Engineer 3 Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At Sword, we're building AI to heal billions and unlock humanity's full potential. In doing so, we're pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need-and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. AI Proficiency at Sword AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework - be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) - Uses AI daily to boost personal productivity Builder (Level 2) - Creates workflows and tools that elevate the whole team Integrator (Level 3) - Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. Role Pulse is Sword Health's cardiometabolic program - an AI-first, clinician-backed experience that members stay with for months, not days. We're looking for a Head of Product to own it end to end: the roadmap, the AI experience, and the engagement engine that keeps members coming back. This is a builder's seat, not a caretaker's. You'll take features from zero to one and then scale them to hundreds of thousands of members, designing agentic and conversational experiences on top of frontier models - and the eval frameworks that prove they're safe, accurate, and actually working. You'll own the metrics that matter (activation, engagement, retention, clinical outcomes) and partner closely with clinical, ML, design, and commercial teams to move them. What you'll be doing Product Strategy & Execution Own the product roadmap from pre-launch through scale, balancing zero-to-one innovation with one-to-100 optimization. Define and prioritize features that drive member engagement, retention, and clinical outcomes across 4-12 month care journeys. Establish clear product metrics, success criteria, and feedback loops to rapidly iterate and improve the member experience. Partner with clinical, regulatory, and compliance teams to ensure product decisions meet healthcare standards while maintaining innovation velocity. AI Product Leadership Design AI-first product experiences that leverage agentic capabilities, conversational interfaces, and personalized recommendations to deliver exceptional consumer value. Develop and implement evaluation frameworks (evals) to measure AI model performance, accuracy, safety, and member satisfaction. Maintain deep understanding of available AI models (LLMs, fine-tuning approaches) and make strategic decisions about which models to use for which use cases. Collaborate with clinical, ML engineering and applied AI teams to ensure safety and quality and optimize model performance, latency, cost, and reliability in production. Leverage AI tools throughout the product development lifecycle to accelerate research, prototyping, testing, and go-to-market preparation. Stay current on AI capabilities and emerging techniques, continuously evaluating how new developments can enhance the member experience. Growth Build and execute strategies to drive member activation, and long-term retention in both B2C and B2B2C contexts. Design onboarding experiences, engagement loops, and re-engagement strategies optimized for sustained behavior change. Analyze member behavior, drop-off points, and engagement patterns to identify opportunities for product improvement. Partner with growth, marketing, and commercial teams to align product experience with go-to-market strategy. Develop hypotheses and run experiments to continuously improve conversion, engagement, and retention metrics. Cross-Functional Leadership & Communication Serve as the product voice in executive discussions, client presentations, and sales cycles. Translate complex AI product concepts into compelling narratives for non-technical stakeholders, including clinical teams, executives, and clients. Collaborate with engineering, design, data science, clinical operations, and commercial teams to align on priorities and drive execution. Build strong relationships with key stakeholders across the organization to ensure the product has the support and resources needed to succeed. What you need to have 6-8 years of product management experience, with at least 3 years focused on AI products or consumer-facing digital health products. Proven track record launching 0-to-1 products and scaling them to significant user bases (one-to-100). Deep experience with AI-first product development, including working with LLMs, designing agentic experiences, and building evaluation frameworks. Strong product sense for consumer experiences, particularly in products requiring sustained engagement over 4-12 month time horizons. Experience in B2C or consumer tech companies, with demonstrated expertise in growth, activation, and retention strategies. Nuanced understanding of different AI models, their capabilities and limitations, and how to maximize value from them in production. Comfort with ambiguity and ability to make decisions quickly with incomplete information. Excellent communication skills with ability to influence cross-functional teams and present to executive audiences. What we would love to see Experience at high-growth startups where you've navigated rapid scaling and shifting priorities. Track record of leveraging AI tools (coding assistants, generative AI for research, automated testing) to accelerate product development timelines. Technical background or strong ability to collaborate deeply with engineering teams on AI implementation details. Experience designing products for both direct consumer and enterprise/B2B2C distribution models. The range below reflects base, variable, and equity for this role. This is a starting point, not a ceiling - once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact. Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation. Total Compensation Range $278,850-$359,350 USD Country-specific benefits may vary and will be detailed separately. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
09/23/2026
Full time
At Sword, we're building AI to heal billions and unlock humanity's full potential. In doing so, we're pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need-and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. AI Proficiency at Sword AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework - be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) - Uses AI daily to boost personal productivity Builder (Level 2) - Creates workflows and tools that elevate the whole team Integrator (Level 3) - Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. Role Pulse is Sword Health's cardiometabolic program - an AI-first, clinician-backed experience that members stay with for months, not days. We're looking for a Head of Product to own it end to end: the roadmap, the AI experience, and the engagement engine that keeps members coming back. This is a builder's seat, not a caretaker's. You'll take features from zero to one and then scale them to hundreds of thousands of members, designing agentic and conversational experiences on top of frontier models - and the eval frameworks that prove they're safe, accurate, and actually working. You'll own the metrics that matter (activation, engagement, retention, clinical outcomes) and partner closely with clinical, ML, design, and commercial teams to move them. What you'll be doing Product Strategy & Execution Own the product roadmap from pre-launch through scale, balancing zero-to-one innovation with one-to-100 optimization. Define and prioritize features that drive member engagement, retention, and clinical outcomes across 4-12 month care journeys. Establish clear product metrics, success criteria, and feedback loops to rapidly iterate and improve the member experience. Partner with clinical, regulatory, and compliance teams to ensure product decisions meet healthcare standards while maintaining innovation velocity. AI Product Leadership Design AI-first product experiences that leverage agentic capabilities, conversational interfaces, and personalized recommendations to deliver exceptional consumer value. Develop and implement evaluation frameworks (evals) to measure AI model performance, accuracy, safety, and member satisfaction. Maintain deep understanding of available AI models (LLMs, fine-tuning approaches) and make strategic decisions about which models to use for which use cases. Collaborate with clinical, ML engineering and applied AI teams to ensure safety and quality and optimize model performance, latency, cost, and reliability in production. Leverage AI tools throughout the product development lifecycle to accelerate research, prototyping, testing, and go-to-market preparation. Stay current on AI capabilities and emerging techniques, continuously evaluating how new developments can enhance the member experience. Growth Build and execute strategies to drive member activation, and long-term retention in both B2C and B2B2C contexts. Design onboarding experiences, engagement loops, and re-engagement strategies optimized for sustained behavior change. Analyze member behavior, drop-off points, and engagement patterns to identify opportunities for product improvement. Partner with growth, marketing, and commercial teams to align product experience with go-to-market strategy. Develop hypotheses and run experiments to continuously improve conversion, engagement, and retention metrics. Cross-Functional Leadership & Communication Serve as the product voice in executive discussions, client presentations, and sales cycles. Translate complex AI product concepts into compelling narratives for non-technical stakeholders, including clinical teams, executives, and clients. Collaborate with engineering, design, data science, clinical operations, and commercial teams to align on priorities and drive execution. Build strong relationships with key stakeholders across the organization to ensure the product has the support and resources needed to succeed. What you need to have 6-8 years of product management experience, with at least 3 years focused on AI products or consumer-facing digital health products. Proven track record launching 0-to-1 products and scaling them to significant user bases (one-to-100). Deep experience with AI-first product development, including working with LLMs, designing agentic experiences, and building evaluation frameworks. Strong product sense for consumer experiences, particularly in products requiring sustained engagement over 4-12 month time horizons. Experience in B2C or consumer tech companies, with demonstrated expertise in growth, activation, and retention strategies. Nuanced understanding of different AI models, their capabilities and limitations, and how to maximize value from them in production. Comfort with ambiguity and ability to make decisions quickly with incomplete information. Excellent communication skills with ability to influence cross-functional teams and present to executive audiences. What we would love to see Experience at high-growth startups where you've navigated rapid scaling and shifting priorities. Track record of leveraging AI tools (coding assistants, generative AI for research, automated testing) to accelerate product development timelines. Technical background or strong ability to collaborate deeply with engineering teams on AI implementation details. Experience designing products for both direct consumer and enterprise/B2B2C distribution models. The range below reflects base, variable, and equity for this role. This is a starting point, not a ceiling - once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact. Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation. Total Compensation Range $278,850-$359,350 USD Country-specific benefits may vary and will be detailed separately. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver -to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The Business Systems team defines and builds the business IT architecture that supports the commercial operation of Waymo's autonomous fleet. The team stands at the intersection of finance, operations and IT; through creative architecture, expertise and attention to detail, it ensures that Waymo has world-class capabilities across all its business processes. In this hybrid role, you will report to a Senior Manager of Finance,Indirect Procurement & HR Systems. We are seeking a SAP Finance System Architect & Automation Lead to serve as the primary functional authority and strategic leader for our enterprise financial platform. In this role, you will define, design, and own the multi-year technology roadmap across our SAP S/4HANA, Group Reporting, Ariba. Sitting at the intersection of complex monetization models,compliance, and enterprise automation, you will drive the roll out of clean-core S/4HANA architecture while actively deploying next-generation SAP Business AI tools to scale our global financial operations. You will: Strategic Roadmap & System Architecture : Act as the global Subject Matter Expert (SME) and architect for SAP FICO, Group Reporting, and Ariba. Define system vision and evaluate long-term scalability. Deep Functional Expertise in SAP FICO: Extensive knowledge of General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Cost Center/Profit Center Accounting (CCA/PCA), Profitability Analysis and Product Costing. AI & Continuous Automation: Drive the evaluation and rollout of embedded SAP Business AI capabilities including SAP Joule conversational AI and automated cash application ML models. Enterprise Lead Architect: This role is strategically positioned to drive the complete transformation and modernization of our entire financial ecosystem, moving beyond incremental improvements to fundamentally redefine how our financial processes operate within SAP including key projects for Company Code Expansions, Implementing new planning systems etc. Business Requirements Analysis: Partner with Finance, Accounting, and other cross-functional stakeholders to gather, evaluate, verify, and detail comprehensive business needs into process maps, user stories, and functional specifications. SAP Solutioning & Configuration: Design, build, test, and deploy resilient SAP setups, ensuring close alignment with industry best practices, internal controls, and regulatory standards like IFRS 15/ASC 606. You have: Education: Bachelor's degree in Finance, Accounting, Computer Science, or related field (Master's / MBA preferred). Experience: Minimum of 10+ years of experience working as Finance System Architect or Consultant with a primary focus on SAP FICO and Ariba. Life cycle Mastery: Proven track record leading at least 2 full-life cycle SAP implementations (S/4HANA Cloud preferred). Core FICO Depth: Expert-level configuration knowledge across GL, AR, AP, AA, CCA/PCA, and CO-PA. Domain Expertise : Hands-on experience with SAP and Ariba We prefer: SAP Group Reporting (S/4HANA) / EC-CS: Experience with legal and management consolidation processes. SAP Planning & Consolidation (BPC) / SAC Planning: Proficiency in financial budgeting, forecasting, and planning processes and tools. Technical & Analytical Skills: Excellent analytical, problem-solving, and critical thinking skills. Ability to read and understand ABAP code is a strong plus. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $196,000-$248,000 USD
09/23/2026
Full time
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver -to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The Business Systems team defines and builds the business IT architecture that supports the commercial operation of Waymo's autonomous fleet. The team stands at the intersection of finance, operations and IT; through creative architecture, expertise and attention to detail, it ensures that Waymo has world-class capabilities across all its business processes. In this hybrid role, you will report to a Senior Manager of Finance,Indirect Procurement & HR Systems. We are seeking a SAP Finance System Architect & Automation Lead to serve as the primary functional authority and strategic leader for our enterprise financial platform. In this role, you will define, design, and own the multi-year technology roadmap across our SAP S/4HANA, Group Reporting, Ariba. Sitting at the intersection of complex monetization models,compliance, and enterprise automation, you will drive the roll out of clean-core S/4HANA architecture while actively deploying next-generation SAP Business AI tools to scale our global financial operations. You will: Strategic Roadmap & System Architecture : Act as the global Subject Matter Expert (SME) and architect for SAP FICO, Group Reporting, and Ariba. Define system vision and evaluate long-term scalability. Deep Functional Expertise in SAP FICO: Extensive knowledge of General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Cost Center/Profit Center Accounting (CCA/PCA), Profitability Analysis and Product Costing. AI & Continuous Automation: Drive the evaluation and rollout of embedded SAP Business AI capabilities including SAP Joule conversational AI and automated cash application ML models. Enterprise Lead Architect: This role is strategically positioned to drive the complete transformation and modernization of our entire financial ecosystem, moving beyond incremental improvements to fundamentally redefine how our financial processes operate within SAP including key projects for Company Code Expansions, Implementing new planning systems etc. Business Requirements Analysis: Partner with Finance, Accounting, and other cross-functional stakeholders to gather, evaluate, verify, and detail comprehensive business needs into process maps, user stories, and functional specifications. SAP Solutioning & Configuration: Design, build, test, and deploy resilient SAP setups, ensuring close alignment with industry best practices, internal controls, and regulatory standards like IFRS 15/ASC 606. You have: Education: Bachelor's degree in Finance, Accounting, Computer Science, or related field (Master's / MBA preferred). Experience: Minimum of 10+ years of experience working as Finance System Architect or Consultant with a primary focus on SAP FICO and Ariba. Life cycle Mastery: Proven track record leading at least 2 full-life cycle SAP implementations (S/4HANA Cloud preferred). Core FICO Depth: Expert-level configuration knowledge across GL, AR, AP, AA, CCA/PCA, and CO-PA. Domain Expertise : Hands-on experience with SAP and Ariba We prefer: SAP Group Reporting (S/4HANA) / EC-CS: Experience with legal and management consolidation processes. SAP Planning & Consolidation (BPC) / SAC Planning: Proficiency in financial budgeting, forecasting, and planning processes and tools. Technical & Analytical Skills: Excellent analytical, problem-solving, and critical thinking skills. Ability to read and understand ABAP code is a strong plus. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $196,000-$248,000 USD
Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity Facilitate business process reviews to identify customer requirements and processes Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI Translate customer requirements into contact center design, leveraging best practices, and other AWS Services Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities Drive best practice contact center design into each and every aspect of solution delivery Effectively manage all aspects of project and customer communications Deliver customer end user training and documentation Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management Lead vision and strategy discussions with contact center and customer service leadership and management QUALIFICATIONS: Customer-facing contact center experience Experience building integrations across WFM, CRM, and contact center solutions Experience with communications protocols and APIs such as WebRTC and SIP Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers API integration experience Strong troubleshooting and debugging skills Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs. Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy Contact Center architecture knowledge Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment. Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability. Experience in technology/software sales, pre-sales, or consulting Advanced knowledge of AWS services and cloud architecture Salesforce knowledge and familiarity with Salesforce Service Cloud Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) Experience with WorkForce Management solutions Experience working with outbound dialers and campaign management Knowledge of software development methodologies such as Agile and Scrum AWS Cloud Practitioner Certification AWS Developer Associate Certification or Professional AWS Solution Architect Certification or Professional Salesforce Certified Administrator Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days. California Annual Salary Range $94,400 - $266,300 USD Cleveland Annual Salary Range $87,400 - $213,000 USD Colorado Annual Salary Range $94,400 - $230,000 USD District of Columbia Annual Salary Range $100,500 - $245,000 USD Illinois Annual Salary Range $87,400 - $230,000 USD Maryland Annual Salary Range $94,400 - $230,000 USD Massachusetts Annual Salary Range $94,400 - $245,000 USD Minnesota Annual Salary Range $94,400 - $230,000 USD New York / New Jersey Annual Salary Range $87,400 - $266,300 USD Washington Annual Salary Range $100,500 - $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What's it like to be a part of NeuraFlash, Part of Accenture? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.
09/23/2026
Full time
Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity Facilitate business process reviews to identify customer requirements and processes Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI Translate customer requirements into contact center design, leveraging best practices, and other AWS Services Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities Drive best practice contact center design into each and every aspect of solution delivery Effectively manage all aspects of project and customer communications Deliver customer end user training and documentation Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management Lead vision and strategy discussions with contact center and customer service leadership and management QUALIFICATIONS: Customer-facing contact center experience Experience building integrations across WFM, CRM, and contact center solutions Experience with communications protocols and APIs such as WebRTC and SIP Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers API integration experience Strong troubleshooting and debugging skills Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs. Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy Contact Center architecture knowledge Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment. Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability. Experience in technology/software sales, pre-sales, or consulting Advanced knowledge of AWS services and cloud architecture Salesforce knowledge and familiarity with Salesforce Service Cloud Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) Experience with WorkForce Management solutions Experience working with outbound dialers and campaign management Knowledge of software development methodologies such as Agile and Scrum AWS Cloud Practitioner Certification AWS Developer Associate Certification or Professional AWS Solution Architect Certification or Professional Salesforce Certified Administrator Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days. California Annual Salary Range $94,400 - $266,300 USD Cleveland Annual Salary Range $87,400 - $213,000 USD Colorado Annual Salary Range $94,400 - $230,000 USD District of Columbia Annual Salary Range $100,500 - $245,000 USD Illinois Annual Salary Range $87,400 - $230,000 USD Maryland Annual Salary Range $94,400 - $230,000 USD Massachusetts Annual Salary Range $94,400 - $245,000 USD Minnesota Annual Salary Range $94,400 - $230,000 USD New York / New Jersey Annual Salary Range $87,400 - $266,300 USD Washington Annual Salary Range $100,500 - $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What's it like to be a part of NeuraFlash, Part of Accenture? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.
Sr. Staff ll, AI Engineer - Search (L7-2) We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce, and we are growing fast in Taiwan commerce as well. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. About the Role We are looking for a Sr. Staff ll, AI Native, AI First Engineer to pioneer and architect entirely new applications where Generative AI and Large Language Models (LLMs) serve as the fundamental core intelligence. At Coupang, we are redefining the boundaries of what is possible. This role is at the forefront of our invention strategy, building systems that are not just AI-enhanced, but AI-native from the ground up to deliver transformative customer and operational experiences . In this role, you will own the end-to-end lifecycle of high-scale, non-deterministic AI systems-from rapid prototyping and architectural design to full-scale production deployment. You will operate with a full-stack AI mindset, leveraging cutting-edge LLM technology to solve complex problems and create entirely new product paradigms. This is a high-impact, pioneering role where you will drive innovation at scale, shape the future of our product intelligence, and demonstrate a proven track record of taking transformative AI concepts from zero to production. What You Will Do Design, architect, and own the full lifecycle of novel, end-to-end applications centered on generative AI and LLMs to create new e-commerce experiences. Develop and manage production AI infrastructure, including vector databases, high-throughput inference, and real-time data pipelines for context enrichment and low-latency serving. Develop and maintain strong RAG frameworks, grounding AI applications in Coupang's proprietary product catalog, user history, and operational knowledge bases for factual accuracy and relevance. Implement advanced prompt engineering, agentic design, and complex LLM chains to build intelligent, stable software services. Enforce AI reliability, monitoring, and safety to manage model non-determinism, minimizing hallucinations and optimizing large-scale cost-efficiency. Rapidly prototype and productionize new AI capabilities to drive innovation and advance Coupang's mission to "build the future of commerce." What We're Looking For Required Qualifications 3 years of experience in software engineering, with solid coding skills and critical code review capabilities, as well as a deep specialization in leveraging Large Language Models (LLMs) and Generative AI systems and productivity tools . Strong product-led engineering mindset with the ability to bridge the gap between cutting-edge AI research and practical, user-centric product features. Proven experience owning end-to-end AI applications , including: Generative AI agents and conversational interfaces. RAG (Retrieval-Augmented Generation) pipelines. LLM fine-tuning and optimization for specific domains. AI-powered automation and workflow systems. Demonstrated track record of taking AI-first products from concept to production , driving measurable improvements in user engagement, operational efficiency, or system performance. Deep technical understanding of modern AI stacks , including: Prompt engineering and LLM orchestration frameworks (e.g., LangChain, LlamaIndex). Vector databases and semantic search architectures. Scalable MLOps for non-deterministic AI models. Preferred Qualifications Experience in high-traffic, large-scale consumer AI environments (e.g., LLM-based assistants, search/recommendation systems, or generative content platforms) Experience leading or contributing to cross-functional AI research and product engineering teams. Experience building and launching 0 1 Generative AI products or integrating LLMs into existing complex product surfaces. Strong background in fast-scaling technology companies with a deep understanding of the challenges in deploying non-deterministic systems at scale. Passion for continuous experimentation and rapid prototyping to solve ambiguous customer problems using the latest advancements in AI/ML. Exposure/experience in ecommerce search. Pay & Benefits: Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $171,000/year in our lowest geographic market to $351,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. General Description of All Benefits: Medical/Dental/Vision/Life, AD&D insurance Flexible Spending Accounts (FSA) & Health Savings Account (HSA) Long-term/Short-term Disability Employee Assistance Program (EAP) program 401K Plan with Company Match 18-21 days of the Paid Time Off (PTO) a year based on the tenure 12 Public Holidays Paid Parental leave Pre-tax commuter benefits MTV - Free Electric Car Charging Station General Description of Other Compensation: "Other Compensation" includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team. Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or reasonable accommodation in the application of recruiting process due to a disability, please contact us at .
09/23/2026
Full time
Sr. Staff ll, AI Engineer - Search (L7-2) We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce, and we are growing fast in Taiwan commerce as well. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. About the Role We are looking for a Sr. Staff ll, AI Native, AI First Engineer to pioneer and architect entirely new applications where Generative AI and Large Language Models (LLMs) serve as the fundamental core intelligence. At Coupang, we are redefining the boundaries of what is possible. This role is at the forefront of our invention strategy, building systems that are not just AI-enhanced, but AI-native from the ground up to deliver transformative customer and operational experiences . In this role, you will own the end-to-end lifecycle of high-scale, non-deterministic AI systems-from rapid prototyping and architectural design to full-scale production deployment. You will operate with a full-stack AI mindset, leveraging cutting-edge LLM technology to solve complex problems and create entirely new product paradigms. This is a high-impact, pioneering role where you will drive innovation at scale, shape the future of our product intelligence, and demonstrate a proven track record of taking transformative AI concepts from zero to production. What You Will Do Design, architect, and own the full lifecycle of novel, end-to-end applications centered on generative AI and LLMs to create new e-commerce experiences. Develop and manage production AI infrastructure, including vector databases, high-throughput inference, and real-time data pipelines for context enrichment and low-latency serving. Develop and maintain strong RAG frameworks, grounding AI applications in Coupang's proprietary product catalog, user history, and operational knowledge bases for factual accuracy and relevance. Implement advanced prompt engineering, agentic design, and complex LLM chains to build intelligent, stable software services. Enforce AI reliability, monitoring, and safety to manage model non-determinism, minimizing hallucinations and optimizing large-scale cost-efficiency. Rapidly prototype and productionize new AI capabilities to drive innovation and advance Coupang's mission to "build the future of commerce." What We're Looking For Required Qualifications 3 years of experience in software engineering, with solid coding skills and critical code review capabilities, as well as a deep specialization in leveraging Large Language Models (LLMs) and Generative AI systems and productivity tools . Strong product-led engineering mindset with the ability to bridge the gap between cutting-edge AI research and practical, user-centric product features. Proven experience owning end-to-end AI applications , including: Generative AI agents and conversational interfaces. RAG (Retrieval-Augmented Generation) pipelines. LLM fine-tuning and optimization for specific domains. AI-powered automation and workflow systems. Demonstrated track record of taking AI-first products from concept to production , driving measurable improvements in user engagement, operational efficiency, or system performance. Deep technical understanding of modern AI stacks , including: Prompt engineering and LLM orchestration frameworks (e.g., LangChain, LlamaIndex). Vector databases and semantic search architectures. Scalable MLOps for non-deterministic AI models. Preferred Qualifications Experience in high-traffic, large-scale consumer AI environments (e.g., LLM-based assistants, search/recommendation systems, or generative content platforms) Experience leading or contributing to cross-functional AI research and product engineering teams. Experience building and launching 0 1 Generative AI products or integrating LLMs into existing complex product surfaces. Strong background in fast-scaling technology companies with a deep understanding of the challenges in deploying non-deterministic systems at scale. Passion for continuous experimentation and rapid prototyping to solve ambiguous customer problems using the latest advancements in AI/ML. Exposure/experience in ecommerce search. Pay & Benefits: Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $171,000/year in our lowest geographic market to $351,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. General Description of All Benefits: Medical/Dental/Vision/Life, AD&D insurance Flexible Spending Accounts (FSA) & Health Savings Account (HSA) Long-term/Short-term Disability Employee Assistance Program (EAP) program 401K Plan with Company Match 18-21 days of the Paid Time Off (PTO) a year based on the tenure 12 Public Holidays Paid Parental leave Pre-tax commuter benefits MTV - Free Electric Car Charging Station General Description of Other Compensation: "Other Compensation" includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team. Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or reasonable accommodation in the application of recruiting process due to a disability, please contact us at .
Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences. Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives. Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements. Own end-to-end delivery of complex AI features, from concept and design through deployment and production support. Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences. Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies. Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios. Provide technical mentorship and code review support while contributing directly to development efforts. Establish engineering best practices for AI solution development, testing, deployment, and observability. Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness. Ensure solutions comply with security and regulatory requirements (PII / PCI). Required Skills & Qualifications 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role. Strong hands-on experience building and deploying AI-powered applications and services. Strong, hands-on experience with Node.js / TypeScript. Proven experience designing and delivering cloud-native solutions on GCP. Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks. Solid understanding of microservices architecture, APIs, and distributed systems. Hands-on Kubernetes experience, including GKE cluster setup and platform operations. Experience with IVR, voice bots, conversational AI, or contact center technologies. Strong collaboration skills across engineering, product, and operations teams. Excellent technical judgment, communication, and problem-solving skills. Preferred Qualifications Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain). Experience developing AI agents, orchestration workflows, and multi-agent solutions. Knowledge of voice flows, call routing, containment, and agent escalation. Experience working in regulated or financial services environments. Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code. Experience working in Agile delivery models at enterprise scale. Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
09/23/2026
Full time
Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences. Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives. Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements. Own end-to-end delivery of complex AI features, from concept and design through deployment and production support. Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences. Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies. Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios. Provide technical mentorship and code review support while contributing directly to development efforts. Establish engineering best practices for AI solution development, testing, deployment, and observability. Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness. Ensure solutions comply with security and regulatory requirements (PII / PCI). Required Skills & Qualifications 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role. Strong hands-on experience building and deploying AI-powered applications and services. Strong, hands-on experience with Node.js / TypeScript. Proven experience designing and delivering cloud-native solutions on GCP. Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks. Solid understanding of microservices architecture, APIs, and distributed systems. Hands-on Kubernetes experience, including GKE cluster setup and platform operations. Experience with IVR, voice bots, conversational AI, or contact center technologies. Strong collaboration skills across engineering, product, and operations teams. Excellent technical judgment, communication, and problem-solving skills. Preferred Qualifications Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain). Experience developing AI agents, orchestration workflows, and multi-agent solutions. Knowledge of voice flows, call routing, containment, and agent escalation. Experience working in regulated or financial services environments. Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code. Experience working in Agile delivery models at enterprise scale. Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences. Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives. Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements. Own end-to-end delivery of complex AI features, from concept and design through deployment and production support. Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences. Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies. Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios. Provide technical mentorship and code review support while contributing directly to development efforts. Establish engineering best practices for AI solution development, testing, deployment, and observability. Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness. Ensure solutions comply with security and regulatory requirements (PII / PCI). Required Skills & Qualifications 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role. Strong hands-on experience building and deploying AI-powered applications and services. Strong, hands-on experience with Node.js / TypeScript. Proven experience designing and delivering cloud-native solutions on GCP. Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks. Solid understanding of microservices architecture, APIs, and distributed systems. Hands-on Kubernetes experience, including GKE cluster setup and platform operations. Experience with IVR, voice bots, conversational AI, or contact center technologies. Strong collaboration skills across engineering, product, and operations teams. Excellent technical judgment, communication, and problem-solving skills. Preferred Qualifications Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain). Experience developing AI agents, orchestration workflows, and multi-agent solutions. Knowledge of voice flows, call routing, containment, and agent escalation. Experience working in regulated or financial services environments. Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code. Experience working in Agile delivery models at enterprise scale. Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
09/23/2026
Full time
Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences. Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives. Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements. Own end-to-end delivery of complex AI features, from concept and design through deployment and production support. Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences. Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies. Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios. Provide technical mentorship and code review support while contributing directly to development efforts. Establish engineering best practices for AI solution development, testing, deployment, and observability. Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness. Ensure solutions comply with security and regulatory requirements (PII / PCI). Required Skills & Qualifications 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role. Strong hands-on experience building and deploying AI-powered applications and services. Strong, hands-on experience with Node.js / TypeScript. Proven experience designing and delivering cloud-native solutions on GCP. Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks. Solid understanding of microservices architecture, APIs, and distributed systems. Hands-on Kubernetes experience, including GKE cluster setup and platform operations. Experience with IVR, voice bots, conversational AI, or contact center technologies. Strong collaboration skills across engineering, product, and operations teams. Excellent technical judgment, communication, and problem-solving skills. Preferred Qualifications Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain). Experience developing AI agents, orchestration workflows, and multi-agent solutions. Knowledge of voice flows, call routing, containment, and agent escalation. Experience working in regulated or financial services environments. Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code. Experience working in Agile delivery models at enterprise scale. Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences. Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives. Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements. Own end-to-end delivery of complex AI features, from concept and design through deployment and production support. Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences. Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies. Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios. Provide technical mentorship and code review support while contributing directly to development efforts. Establish engineering best practices for AI solution development, testing, deployment, and observability. Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness. Ensure solutions comply with security and regulatory requirements (PII / PCI). Required Skills & Qualifications 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role. Strong hands-on experience building and deploying AI-powered applications and services. Strong, hands-on experience with Node.js / TypeScript. Proven experience designing and delivering cloud-native solutions on GCP. Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks. Solid understanding of microservices architecture, APIs, and distributed systems. Hands-on Kubernetes experience, including GKE cluster setup and platform operations. Experience with IVR, voice bots, conversational AI, or contact center technologies. Strong collaboration skills across engineering, product, and operations teams. Excellent technical judgment, communication, and problem-solving skills. Preferred Qualifications Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain). Experience developing AI agents, orchestration workflows, and multi-agent solutions. Knowledge of voice flows, call routing, containment, and agent escalation. Experience working in regulated or financial services environments. Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code. Experience working in Agile delivery models at enterprise scale. Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
09/23/2026
Full time
Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences. Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives. Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements. Own end-to-end delivery of complex AI features, from concept and design through deployment and production support. Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences. Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies. Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios. Provide technical mentorship and code review support while contributing directly to development efforts. Establish engineering best practices for AI solution development, testing, deployment, and observability. Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness. Ensure solutions comply with security and regulatory requirements (PII / PCI). Required Skills & Qualifications 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role. Strong hands-on experience building and deploying AI-powered applications and services. Strong, hands-on experience with Node.js / TypeScript. Proven experience designing and delivering cloud-native solutions on GCP. Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks. Solid understanding of microservices architecture, APIs, and distributed systems. Hands-on Kubernetes experience, including GKE cluster setup and platform operations. Experience with IVR, voice bots, conversational AI, or contact center technologies. Strong collaboration skills across engineering, product, and operations teams. Excellent technical judgment, communication, and problem-solving skills. Preferred Qualifications Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain). Experience developing AI agents, orchestration workflows, and multi-agent solutions. Knowledge of voice flows, call routing, containment, and agent escalation. Experience working in regulated or financial services environments. Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code. Experience working in Agile delivery models at enterprise scale. Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences. Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives. Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements. Own end-to-end delivery of complex AI features, from concept and design through deployment and production support. Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences. Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies. Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios. Provide technical mentorship and code review support while contributing directly to development efforts. Establish engineering best practices for AI solution development, testing, deployment, and observability. Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness. Ensure solutions comply with security and regulatory requirements (PII / PCI). Required Skills & Qualifications 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role. Strong hands-on experience building and deploying AI-powered applications and services. Strong, hands-on experience with Node.js / TypeScript. Proven experience designing and delivering cloud-native solutions on GCP. Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks. Solid understanding of microservices architecture, APIs, and distributed systems. Hands-on Kubernetes experience, including GKE cluster setup and platform operations. Experience with IVR, voice bots, conversational AI, or contact center technologies. Strong collaboration skills across engineering, product, and operations teams. Excellent technical judgment, communication, and problem-solving skills. Preferred Qualifications Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain). Experience developing AI agents, orchestration workflows, and multi-agent solutions. Knowledge of voice flows, call routing, containment, and agent escalation. Experience working in regulated or financial services environments. Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code. Experience working in Agile delivery models at enterprise scale. Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
09/23/2026
Full time
Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences. Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives. Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements. Own end-to-end delivery of complex AI features, from concept and design through deployment and production support. Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences. Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies. Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios. Provide technical mentorship and code review support while contributing directly to development efforts. Establish engineering best practices for AI solution development, testing, deployment, and observability. Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness. Ensure solutions comply with security and regulatory requirements (PII / PCI). Required Skills & Qualifications 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role. Strong hands-on experience building and deploying AI-powered applications and services. Strong, hands-on experience with Node.js / TypeScript. Proven experience designing and delivering cloud-native solutions on GCP. Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks. Solid understanding of microservices architecture, APIs, and distributed systems. Hands-on Kubernetes experience, including GKE cluster setup and platform operations. Experience with IVR, voice bots, conversational AI, or contact center technologies. Strong collaboration skills across engineering, product, and operations teams. Excellent technical judgment, communication, and problem-solving skills. Preferred Qualifications Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain). Experience developing AI agents, orchestration workflows, and multi-agent solutions. Knowledge of voice flows, call routing, containment, and agent escalation. Experience working in regulated or financial services environments. Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code. Experience working in Agile delivery models at enterprise scale. Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences. Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives. Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements. Own end-to-end delivery of complex AI features, from concept and design through deployment and production support. Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences. Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies. Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios. Provide technical mentorship and code review support while contributing directly to development efforts. Establish engineering best practices for AI solution development, testing, deployment, and observability. Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness. Ensure solutions comply with security and regulatory requirements (PII / PCI). Required Skills & Qualifications 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role. Strong hands-on experience building and deploying AI-powered applications and services. Strong, hands-on experience with Node.js / TypeScript. Proven experience designing and delivering cloud-native solutions on GCP. Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks. Solid understanding of microservices architecture, APIs, and distributed systems. Hands-on Kubernetes experience, including GKE cluster setup and platform operations. Experience with IVR, voice bots, conversational AI, or contact center technologies. Strong collaboration skills across engineering, product, and operations teams. Excellent technical judgment, communication, and problem-solving skills. Preferred Qualifications Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain). Experience developing AI agents, orchestration workflows, and multi-agent solutions. Knowledge of voice flows, call routing, containment, and agent escalation. Experience working in regulated or financial services environments. Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code. Experience working in Agile delivery models at enterprise scale. Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
09/23/2026
Full time
Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences. Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives. Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements. Own end-to-end delivery of complex AI features, from concept and design through deployment and production support. Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences. Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies. Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios. Provide technical mentorship and code review support while contributing directly to development efforts. Establish engineering best practices for AI solution development, testing, deployment, and observability. Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness. Ensure solutions comply with security and regulatory requirements (PII / PCI). Required Skills & Qualifications 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role. Strong hands-on experience building and deploying AI-powered applications and services. Strong, hands-on experience with Node.js / TypeScript. Proven experience designing and delivering cloud-native solutions on GCP. Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks. Solid understanding of microservices architecture, APIs, and distributed systems. Hands-on Kubernetes experience, including GKE cluster setup and platform operations. Experience with IVR, voice bots, conversational AI, or contact center technologies. Strong collaboration skills across engineering, product, and operations teams. Excellent technical judgment, communication, and problem-solving skills. Preferred Qualifications Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain). Experience developing AI agents, orchestration workflows, and multi-agent solutions. Knowledge of voice flows, call routing, containment, and agent escalation. Experience working in regulated or financial services environments. Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code. Experience working in Agile delivery models at enterprise scale. Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
