Harmonium Inc.
San Diego, California
Job Description Job Description POSITION SUMMARY The Operations, Facilities & IT Manager oversees agency facilities, property maintenance, operational projects, asset management, assigned vendor relationships, and outsourced IT services. This management and hands-on role assesses facility needs, performs routine repairs, preventive maintenance, and minor handyman work, and engages qualified or licensed contractors when needed. The position manages projects and vendors through completion while ensuring accurate budgets, expenses, contract terms, renewals, and payment obligations for both long-term and month-to-month agreements. As the agency's primary liaison with its outsourced IT partner, the position receives and triages internal IT requests, resolves appropriate issues, and escalates other tickets to the IT provider. The manager monitors tickets through resolution, communicates updates, addresses delays, and identifies recurring issues. This position also serves as Harmonium's Information System Security and Privacy Officer. ESSENTIAL FUNCTIONS RESPONSIBILITIES Manage multiple concurrent facilities, technology, and operational priorities while consistently meeting agreed-upon milestones and deadlines Maintain timely, accurate, and complete project, vendor, asset, maintenance, and service records Develop, update, and implement agency facilities and operations procedures, workflows, and documentation Manage maintenance and improvement needs for owned and leased properties, including assessing requests, setting priorities, defining scope, developing project action plans, assigning deadlines, scheduling work, and monitoring projects through completion, communicating updates and tracking costs (includes monthly site visits) Determines the appropriate division of responsibilities between this role and outsourced service providers. Identify, evaluate, and coordinate qualified vendors and contractors; confirm required contracts, licenses, and insurance; monitor performance, quality, cost, and timely completion of work Develop, negotiate, administer, and monitor facilities, operations, and technology-related contracts within delegated authority Manage and coordinate the outsourced IT vendor relationship, including service expectations, escalations, project coordination, performance monitoring, and alignment with agency needs and budget Serve as system Administrator for for multiple systems related to Operations, IT and Facilities including, but not limited to, for Google Domain and manage all associated accounts Perform basic desktop support activity for Hardware, App and Software issues Perform basic technological desktop support, such as equipment setup JOB COMPLEXITY Coordinate RingCentral administration and ensure voicemails, emails, and faxes are routed and distributed accurately and timely Ensure agency buildings are properly maintained by assessing needs and coordinating preventive maintenance, repairs, safety inspections, renovation projects, and resource-efficiency improvements Perform routine repairs, preventive maintenance, and minor handyman work at agency-owned and leased facilities, including basic carpentry, painting, patching, furniture assembly, fixture replacement, and other minor building maintenance. Assess whether work can be safely and appropriately completed internally or requires a qualified or licensed contractor, and coordinate external contractors when necessary Conduct preliminary roof visual checks to locate damage sources, document scope, and engage qualified roofing companies to complete comprehensive inspections and necessary repairs Safely climb ladders, access rooftops, and work at elevated heights in accordance with company policies and applicable safety regulations Comply with all company safety policies, training requirements, personal protective equipment (PPE) requirements, and fall-protection procedures Respond to emergency maintenance situations as needed Evaluate facilities and operational systems and recommend practical improvements that strengthen safety, efficiency, service quality, and accountability Transport tools, supplies, and materials between sites using a personal vehicle, coordinating and driving rental trucks as needed for large equipment or high-volume transfers Assist with gathering facilities, technology, budget, and project information and coordinating logistics for grant applications and funded projects Analyze, prioritize, and respond to requests for repairs, maintenance, purchases, technology support, and facility improvements and prepare budgets for review and approval Evaluate and administer physical security systems across agency facilities and coordinate vendors, access, maintenance, and issue resolution Serve as Safety Lead for Administrative Office and support implementation of the agency's Injury and Illness Prevention Plan Maintain current tracking tools and project documentation for vendors, contracts, assets, repairs, service requests, budgets, milestones, risks, decisions, and completed work Coordinate facilities and operations budget planning and monitoring; review proposals, negotiate pricing, and recommend cost-effective solutions Receive, assess, and coordinate non-IT help desk tickets and administrative office operational needs to support timely resolution and efficient office operations Provide minor routine maintenance and hands-on support for the Administrative Office and other agency locations, as needed Serve as the first point of contact for employee IT support requests; perform initial intake and basic triage, submit or route tickets to the managed IT service provider, communicate status, escalate delays or critical issues, and monitor requests through resolution Serve as Harmonium's Information System Security and Privacy Officer and coordinate with agency leadership and the managed IT service provider regarding technology security, privacy, access, incident response, and required documentation Collaborate across all program and administrative service areas to plan work, communicate impacts or timeline changes, manage vendor interaction, coordinate access, and minimize disruption to agency operations Under HR's direction, participate in gathering information and supporting facilities, operations, technology, safety, or privacy matters with legal implications STAFF SUPERVISION This position has no direct reports but leads projects and coordinates the work of vendors, contractors, consultants, and internal stakeholders COMMUNICATION Develop and maintain positive, professional, service-oriented relationships with employees, program leaders, vendors, contractors, consultants, and community partners Provide regular status reports on facilities, maintenance, technology services, budgets, risks, project milestones, deadlines, and outstanding decisions Coordinate Administrative Office setup and facilities and technology readiness for new employees in partnership with HR, supervisors, and the managed IT service provider AGENCY LEADERSHIP Lead the consistent implementation, documentation, and continuous improvement of agency operations, facilities, maintenance, asset management and project management procedures Provide agency oversight and coordination of outsourced IT services and hold the managed IT service provider accountable to contractual expectations and organizational priorities Anticipate operational risks and barriers, address urgent issues promptly, exercise independent judgment, recommend solutions, and drive assigned work to timely completion DECISION MAKING Participate in resource, budget, vendor, technology, and facilities planning; independently prioritize work and make recommendations that support agency-wide operations Exercise discretion and independent judgment within Harmonium's policies, procedures, contracts, budgets, regulatory requirements, and delegated authority Exercises sound judgment in communicating with the supervisor by keeping them informed of key issues, emerging concerns, and significant developments; works independently while recognizing when consultation, guidance, or escalation is needed. MINIMUM COMPETENCIES EDUCATION & EXPERIENCE Bachelor's Degree in business, operations, facilities management, project management, information systems, or a related field preferred; equivalent relevant education and experience may be considered Minimum of 5 years of progressively responsible experience in operations, facilities, project management, IT, property management, or a closely related field Employee management experience preferred Maintenance and/or handyman experience KNOWLEDGE, SKILLS & ABILITY Excellent oral and written communication skills and demonstrated commitment to responsive, high-quality internal and external customer service Ability to balance multiple priorities, respond to urgent operational needs, and remain effective in high-pressure situations Working knowledge of Google Workspace, Mac OS/iOS, PC hardware, Windows operating systems, Microsoft 365/Office applications, IT service-ticketing systems, asset management, and vendor-supported technology environments Demonstrated ability to work independently, exercise sound judgment, collaborate across departments, and lead work through influence Strong analytical and creative problem-solving skills . click apply for full job details
Job Description Job Description POSITION SUMMARY The Operations, Facilities & IT Manager oversees agency facilities, property maintenance, operational projects, asset management, assigned vendor relationships, and outsourced IT services. This management and hands-on role assesses facility needs, performs routine repairs, preventive maintenance, and minor handyman work, and engages qualified or licensed contractors when needed. The position manages projects and vendors through completion while ensuring accurate budgets, expenses, contract terms, renewals, and payment obligations for both long-term and month-to-month agreements. As the agency's primary liaison with its outsourced IT partner, the position receives and triages internal IT requests, resolves appropriate issues, and escalates other tickets to the IT provider. The manager monitors tickets through resolution, communicates updates, addresses delays, and identifies recurring issues. This position also serves as Harmonium's Information System Security and Privacy Officer. ESSENTIAL FUNCTIONS RESPONSIBILITIES Manage multiple concurrent facilities, technology, and operational priorities while consistently meeting agreed-upon milestones and deadlines Maintain timely, accurate, and complete project, vendor, asset, maintenance, and service records Develop, update, and implement agency facilities and operations procedures, workflows, and documentation Manage maintenance and improvement needs for owned and leased properties, including assessing requests, setting priorities, defining scope, developing project action plans, assigning deadlines, scheduling work, and monitoring projects through completion, communicating updates and tracking costs (includes monthly site visits) Determines the appropriate division of responsibilities between this role and outsourced service providers. Identify, evaluate, and coordinate qualified vendors and contractors; confirm required contracts, licenses, and insurance; monitor performance, quality, cost, and timely completion of work Develop, negotiate, administer, and monitor facilities, operations, and technology-related contracts within delegated authority Manage and coordinate the outsourced IT vendor relationship, including service expectations, escalations, project coordination, performance monitoring, and alignment with agency needs and budget Serve as system Administrator for for multiple systems related to Operations, IT and Facilities including, but not limited to, for Google Domain and manage all associated accounts Perform basic desktop support activity for Hardware, App and Software issues Perform basic technological desktop support, such as equipment setup JOB COMPLEXITY Coordinate RingCentral administration and ensure voicemails, emails, and faxes are routed and distributed accurately and timely Ensure agency buildings are properly maintained by assessing needs and coordinating preventive maintenance, repairs, safety inspections, renovation projects, and resource-efficiency improvements Perform routine repairs, preventive maintenance, and minor handyman work at agency-owned and leased facilities, including basic carpentry, painting, patching, furniture assembly, fixture replacement, and other minor building maintenance. Assess whether work can be safely and appropriately completed internally or requires a qualified or licensed contractor, and coordinate external contractors when necessary Conduct preliminary roof visual checks to locate damage sources, document scope, and engage qualified roofing companies to complete comprehensive inspections and necessary repairs Safely climb ladders, access rooftops, and work at elevated heights in accordance with company policies and applicable safety regulations Comply with all company safety policies, training requirements, personal protective equipment (PPE) requirements, and fall-protection procedures Respond to emergency maintenance situations as needed Evaluate facilities and operational systems and recommend practical improvements that strengthen safety, efficiency, service quality, and accountability Transport tools, supplies, and materials between sites using a personal vehicle, coordinating and driving rental trucks as needed for large equipment or high-volume transfers Assist with gathering facilities, technology, budget, and project information and coordinating logistics for grant applications and funded projects Analyze, prioritize, and respond to requests for repairs, maintenance, purchases, technology support, and facility improvements and prepare budgets for review and approval Evaluate and administer physical security systems across agency facilities and coordinate vendors, access, maintenance, and issue resolution Serve as Safety Lead for Administrative Office and support implementation of the agency's Injury and Illness Prevention Plan Maintain current tracking tools and project documentation for vendors, contracts, assets, repairs, service requests, budgets, milestones, risks, decisions, and completed work Coordinate facilities and operations budget planning and monitoring; review proposals, negotiate pricing, and recommend cost-effective solutions Receive, assess, and coordinate non-IT help desk tickets and administrative office operational needs to support timely resolution and efficient office operations Provide minor routine maintenance and hands-on support for the Administrative Office and other agency locations, as needed Serve as the first point of contact for employee IT support requests; perform initial intake and basic triage, submit or route tickets to the managed IT service provider, communicate status, escalate delays or critical issues, and monitor requests through resolution Serve as Harmonium's Information System Security and Privacy Officer and coordinate with agency leadership and the managed IT service provider regarding technology security, privacy, access, incident response, and required documentation Collaborate across all program and administrative service areas to plan work, communicate impacts or timeline changes, manage vendor interaction, coordinate access, and minimize disruption to agency operations Under HR's direction, participate in gathering information and supporting facilities, operations, technology, safety, or privacy matters with legal implications STAFF SUPERVISION This position has no direct reports but leads projects and coordinates the work of vendors, contractors, consultants, and internal stakeholders COMMUNICATION Develop and maintain positive, professional, service-oriented relationships with employees, program leaders, vendors, contractors, consultants, and community partners Provide regular status reports on facilities, maintenance, technology services, budgets, risks, project milestones, deadlines, and outstanding decisions Coordinate Administrative Office setup and facilities and technology readiness for new employees in partnership with HR, supervisors, and the managed IT service provider AGENCY LEADERSHIP Lead the consistent implementation, documentation, and continuous improvement of agency operations, facilities, maintenance, asset management and project management procedures Provide agency oversight and coordination of outsourced IT services and hold the managed IT service provider accountable to contractual expectations and organizational priorities Anticipate operational risks and barriers, address urgent issues promptly, exercise independent judgment, recommend solutions, and drive assigned work to timely completion DECISION MAKING Participate in resource, budget, vendor, technology, and facilities planning; independently prioritize work and make recommendations that support agency-wide operations Exercise discretion and independent judgment within Harmonium's policies, procedures, contracts, budgets, regulatory requirements, and delegated authority Exercises sound judgment in communicating with the supervisor by keeping them informed of key issues, emerging concerns, and significant developments; works independently while recognizing when consultation, guidance, or escalation is needed. MINIMUM COMPETENCIES EDUCATION & EXPERIENCE Bachelor's Degree in business, operations, facilities management, project management, information systems, or a related field preferred; equivalent relevant education and experience may be considered Minimum of 5 years of progressively responsible experience in operations, facilities, project management, IT, property management, or a closely related field Employee management experience preferred Maintenance and/or handyman experience KNOWLEDGE, SKILLS & ABILITY Excellent oral and written communication skills and demonstrated commitment to responsive, high-quality internal and external customer service Ability to balance multiple priorities, respond to urgent operational needs, and remain effective in high-pressure situations Working knowledge of Google Workspace, Mac OS/iOS, PC hardware, Windows operating systems, Microsoft 365/Office applications, IT service-ticketing systems, asset management, and vendor-supported technology environments Demonstrated ability to work independently, exercise sound judgment, collaborate across departments, and lead work through influence Strong analytical and creative problem-solving skills . click apply for full job details
Meritage Resort
Napa, California
The range for the position is $90,000 to $105,000 Duties & Responsibilities Primary Responsibilities/Essential Functions: 1. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include inspecting facilities for maintenance needs, interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Assists with planning department goals and directing team members to achieve results. 2. Participates in the hiring process by interviewing potential team members and recommending those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures team members receive any required training or attends mandatory meetings. Trains, develops, empowers, coaches and counsels, conducts performance and salary reviews, resolves problems, and communicates effectively. Participates in disciplinary actions as appropriate. Monitors day-to-day Engineering operations to ensure property is maintained to exceed guest expectations and meet or exceed property standards. Takes corrective action as needed. Prepares schedules to ensure staffing levels are optimal. 3. Implements and manages the maintenance program. May assist with negotiation of maintenance contracts for the property, including structure, grounds and all equipment. Ensures all local, state, and national codes and regulations are met to ensure safety, convenience, and satisfaction of guests and team members and to protect the assets and maintain property in excellent condition. 4. Maintain safe environment throughout hotel/resort and/or property for all team members and guests. Acts as the safety coordinator and ensures all emergency equipment and systems are inspected, tested and certified per standards. Provides team members with information about safe use of systems and structures. 5. Takes action to control expenses and maximize profitability within assigned areas. Assists the Director with budgeting, forecasting, inventory control, policy and procedure implementation and enforcement. Utilizes computer programs to analyze reports. Makes recommendations, decisions and takes action based on that information to maximize profitability. Ensures quality while minimizing waste or loss of supplies to maintain profitability. 6. Ensures property meets Engineering standards by circulating through each area of the property. Seeks opportunities to improve satisfaction. 7. Reviews guest comments related to maintenance and facilities and ensure problems are corrected in a timely manner. Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft. 8. Maintains sufficient inventory of supplies and equipment and orders new supplies as needed. Participates in weekly/monthly inventories. Ensures equipment is properly secured and maintained and notifies maintenance of any repair or safety issues. 9. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Responds to reports of potential safety issues and proactively takes immediate action to resolve when noted. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Associates will be trained in the proper use and care of assigned PPE if applicable. The hotel/resort and/or property provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel/resort and/or property's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. 10. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job. Other Responsibilities/Supportive Functions: 1. Assists Director of Engineering with merit recommendations within budget or established guidelines. Recommends promotions or reclassifications within company policy. 2. Approves leave and time away from work within company policy. 3. Assists with or conducts pre-shift meetings with Engineering team members to review staff assignments and specific needs. Attends all required meetings. 4. Responds to emergency crisis and ensures operational support areas are covered to provide excellent customer service. 5. Ensures hotel/resort and/or property engineering systems and equipment are monitored and maintained to function at optimum performance. Notifies management of major system/building problems or failures and unanticipated maintenance needs. Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed. Qualifications (relevant experience, education and training): 1. Vocational schooling, military training, certification and/or experience in building related trades required in one or more of the following areas: HVAC, electrical, plumbing, and carpentry. Bachelor's degree in Engineering/Facility Management desired. 2. Five or more years related progressively responsible hotel or building maintenance/facilities management experience with one year as Chief Engineer or Engineering Supervisor in a similar setting. 3. Requires ability to manage others in the department by mentoring and providing that results in team members that meets/exceeds guest expectations and provides a high level of guest satisfaction. 4. Requires knowledge and ability to complete reports, financial forecasts and budgets. 5. Must have strong working knowledge of building systems including HVAC, electrical, plumbing, refrigeration, roofs, building finishes, mechanical operations, energy management and Preventative Maintenance Programs. 6. Completes required training as required. 7. Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met. 8. Able to use mathematics to solve problems, prepare budgets, conduct analyses and prepare reports. 9. Requires strong computer skills including Word, Excel and Energy Management systems. 10. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation. 11. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Must be able to read and understand blueprints, wiring schematics and technical manuals. Bilingual ability to communicate in Spanish preferred. 12. Able to work independently with minimal guidance and as part of a team. 13. Strong attention to detail and the ability to handle multiple tasks. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 14. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel/resort and/or property. Work schedules will include working on holidays, weekends and alternate shifts. 15. Must maintain a clean appearance and professional demeanor. Special Skills & Abilities/Mental and Physical Demands: While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace, maneuvering between various property areas. The team member frequently grasps objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member talks often and frequently needs to hear sounds or voices. Many aromas and smells are present in the guest rooms and other property areas. Balance is frequently required to prevent falling when walking or standing while moving tools and equipment. The team member occasionally pushes and pulls furniture or equipment. Lifting is regularly required to assess or maintain systems or equipment. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The team member is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of systems and equipment (including inspection.) The team member is required to have visual acuity to perform an activity where the seeing job is at or within arm's reach when performing mechanical or skilled trades tasks of a non-repetitive nature such as carpentry, painting, mechanics. The team member is required to have visual acuity to safely operate tools and equipment. The team member is required to have visual acuity to identify problems and determine the accuracy, neatness, and thoroughness of the work assigned . click apply for full job details
The range for the position is $90,000 to $105,000 Duties & Responsibilities Primary Responsibilities/Essential Functions: 1. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include inspecting facilities for maintenance needs, interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Assists with planning department goals and directing team members to achieve results. 2. Participates in the hiring process by interviewing potential team members and recommending those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures team members receive any required training or attends mandatory meetings. Trains, develops, empowers, coaches and counsels, conducts performance and salary reviews, resolves problems, and communicates effectively. Participates in disciplinary actions as appropriate. Monitors day-to-day Engineering operations to ensure property is maintained to exceed guest expectations and meet or exceed property standards. Takes corrective action as needed. Prepares schedules to ensure staffing levels are optimal. 3. Implements and manages the maintenance program. May assist with negotiation of maintenance contracts for the property, including structure, grounds and all equipment. Ensures all local, state, and national codes and regulations are met to ensure safety, convenience, and satisfaction of guests and team members and to protect the assets and maintain property in excellent condition. 4. Maintain safe environment throughout hotel/resort and/or property for all team members and guests. Acts as the safety coordinator and ensures all emergency equipment and systems are inspected, tested and certified per standards. Provides team members with information about safe use of systems and structures. 5. Takes action to control expenses and maximize profitability within assigned areas. Assists the Director with budgeting, forecasting, inventory control, policy and procedure implementation and enforcement. Utilizes computer programs to analyze reports. Makes recommendations, decisions and takes action based on that information to maximize profitability. Ensures quality while minimizing waste or loss of supplies to maintain profitability. 6. Ensures property meets Engineering standards by circulating through each area of the property. Seeks opportunities to improve satisfaction. 7. Reviews guest comments related to maintenance and facilities and ensure problems are corrected in a timely manner. Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft. 8. Maintains sufficient inventory of supplies and equipment and orders new supplies as needed. Participates in weekly/monthly inventories. Ensures equipment is properly secured and maintained and notifies maintenance of any repair or safety issues. 9. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Responds to reports of potential safety issues and proactively takes immediate action to resolve when noted. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Associates will be trained in the proper use and care of assigned PPE if applicable. The hotel/resort and/or property provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel/resort and/or property's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. 10. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job. Other Responsibilities/Supportive Functions: 1. Assists Director of Engineering with merit recommendations within budget or established guidelines. Recommends promotions or reclassifications within company policy. 2. Approves leave and time away from work within company policy. 3. Assists with or conducts pre-shift meetings with Engineering team members to review staff assignments and specific needs. Attends all required meetings. 4. Responds to emergency crisis and ensures operational support areas are covered to provide excellent customer service. 5. Ensures hotel/resort and/or property engineering systems and equipment are monitored and maintained to function at optimum performance. Notifies management of major system/building problems or failures and unanticipated maintenance needs. Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed. Qualifications (relevant experience, education and training): 1. Vocational schooling, military training, certification and/or experience in building related trades required in one or more of the following areas: HVAC, electrical, plumbing, and carpentry. Bachelor's degree in Engineering/Facility Management desired. 2. Five or more years related progressively responsible hotel or building maintenance/facilities management experience with one year as Chief Engineer or Engineering Supervisor in a similar setting. 3. Requires ability to manage others in the department by mentoring and providing that results in team members that meets/exceeds guest expectations and provides a high level of guest satisfaction. 4. Requires knowledge and ability to complete reports, financial forecasts and budgets. 5. Must have strong working knowledge of building systems including HVAC, electrical, plumbing, refrigeration, roofs, building finishes, mechanical operations, energy management and Preventative Maintenance Programs. 6. Completes required training as required. 7. Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met. 8. Able to use mathematics to solve problems, prepare budgets, conduct analyses and prepare reports. 9. Requires strong computer skills including Word, Excel and Energy Management systems. 10. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation. 11. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Must be able to read and understand blueprints, wiring schematics and technical manuals. Bilingual ability to communicate in Spanish preferred. 12. Able to work independently with minimal guidance and as part of a team. 13. Strong attention to detail and the ability to handle multiple tasks. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 14. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel/resort and/or property. Work schedules will include working on holidays, weekends and alternate shifts. 15. Must maintain a clean appearance and professional demeanor. Special Skills & Abilities/Mental and Physical Demands: While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace, maneuvering between various property areas. The team member frequently grasps objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member talks often and frequently needs to hear sounds or voices. Many aromas and smells are present in the guest rooms and other property areas. Balance is frequently required to prevent falling when walking or standing while moving tools and equipment. The team member occasionally pushes and pulls furniture or equipment. Lifting is regularly required to assess or maintain systems or equipment. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The team member is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of systems and equipment (including inspection.) The team member is required to have visual acuity to perform an activity where the seeing job is at or within arm's reach when performing mechanical or skilled trades tasks of a non-repetitive nature such as carpentry, painting, mechanics. The team member is required to have visual acuity to safely operate tools and equipment. The team member is required to have visual acuity to identify problems and determine the accuracy, neatness, and thoroughness of the work assigned . click apply for full job details