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Job Description Job Description Overview Principal Data Links and Communications Engineer LOCATION : Hanscom AFB, MA Salary Range : $145-$155,000 annually depending on experience, certifications, and qualifications JOB STATUS: Full-time CLEARANCE : Top Secret/SCI TRAVEL: Limited, as needed Astrion has an exciting opportunity for a Principal Data Links and Communications Engineer for the EPASS Cyber and Networks Directorate (EPASS HN II) contract , supporting the Aerial Networks Division (AFLCMC/HNA) located at Hanscom AFB in Massachusetts . REQUIRED QUALIFICATIONS / SKILLS: Must be a US Citizen Must have and be able to maintain a Top Secret/SCI clearance Knowledge and experience with Link 22 and tatical data links engineering DESIRED QUALIFICATIONS / SKILLS: 5 Years experience in software design and software requirements development Proficiency in C++ an Java Programming languages and development frameworks Proficiency in MBSE modeling, languages, and tools (DODAF, SysML, UML, Cameo) Networking and embedded mission systems experience Familiarity with government acquisition planning, tailoring and documentation (Acquisition Strategy Plan, Statement of Work, System Engineering Plan, User Agreements, Product Roadmap). ADDITIONAL QUALIFICATIONS: Provide knowledge and experience in the development, integration, testing, and deployment of Air Force systems and their associated data links, to include definition of data link interoperability, interfaces, and verification and test assessment requirements. This includes interfacing with the Federal, Department of Defense (DoD), United States Air Force (USAF), United States Army, and Joint communities to ensure the data link communications capability complies with the applicable Federal Aviation Administration, Defense Information Systems Agency (DISA), National Security Agency (NSA), Service Acquisition Executive, Joint Mission Planning System (JMPS), Damage Assessment and Casualty Report business and technical rules. Provide resources with knowledge and experience in Developmental and Operational test and Evaluation at the sub-system and system level. This includes interface with Air Combat Command, Air Force Command and Control Integration Center, Joint Interoperability Test Command, Space and Naval Warfare Systems Command, and all levels of the organizations that develop and manage the C3 and encryption key distribution infrastructure for controlling a networked system, providing technical advice on C4 issues, including pre-launch conditioning and planning, aircraft-weapon pre- and post-release communications, and real-time targeting. The Contractor shall advise and assist the program Chief Engineer, Integrated Product Team (IPT) Leads, Program Managers (PMs), and joint combined test team customers on performance, schedule, and cost issues with respect to planning, communications, and control. The contractor will perform other duties as assigned. The candidate may be called upon for knowledge and experience in the following specific areas: Combat Net Radio (CNR) Test and Demonstration include engineering support for interoperability testing weapon configurations with Threshold and Objective launch platforms/controllers and ground Joint Terminal Attack Controllers over Ultra-High Frequency (UHF) CNR and Link 22 communications. Joint Concept of Employment (CONEMP) Cryptologic Systems Link 16 Networking Interface Control Digitally Aided Close Air Support (DACAS) United States Message Text Format (USMTF) Joint Interoperability of Tactical Command and Control Systems (JINTACCS) RESPONSIBILITIES: Support defining and documenting specifications for network-enabled weapon systems to ensure Link 16 J11.X message interoperability Interface with DoD and non-DoD federal agencies to ensure the data link communications capability complies with the applicable regulations Interface with Air Force, other services and agencies in support of developing communications equipment and managing encryption infrastructure for controlling a networked system Provide technical advice on Command, Control and Communications (C3) issues, including pre-launch conditioning and planning, networked weapons, and real-time targeting Advise and assist the staff Engineers, IPT members, PMs, and test team customers on performance, schedule, and cost issues with respect to planning, communications, and control Support defining and documenting a set of Combat Net Radio (CNR) networking parameter configurations to provide the best balance between flexible implementation of capability and implementation impact on both existing and emerging weapon systems Provide engineering support for interoperability testing weapon configurations over UHF CNR and Link 16 Support developing, documenting, and presenting a Joint Concept of Employment (CONEMP) which is flexible, scalable, and compatible with communications via Military tactical data exchange network Support developing and documenting Joint Service approaches for integrating weapons into existing TDL environments Support development and documentation of Link 16 J11.X messages within the construct of a Joint Service CM strategy that will maintain interoperability between weapon systems and controllers while supporting a flexible CONEMP

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionJob Description About the Job HIPER Global US is looking for an ambitious, customer-focused Program Manager to take ownership of key customer programs and build a career in program management. Principal Responsibilities Program Ownership: Lead multiple customer programs throughout their entire lifecycle-from initial onboarding through New Product Introduction (NPI) engineering, production and ongoing customer support. Cross-Functional Execution: Bring together Engineering, Operations, Purchasing, Production, and Sales to translate customer requirements into clear priorities and actions. Client Relationship Management: Serve as the primary point of contact for customer accounts, leading recurring progress reviews, tracking schedules and milestones, managing expectations, and creatively driving continuous improvement. Schedule & Risk Management: Monitor program milestones, anticipate delivery risk or technical bottlenecks, and drive proactive solutions to keep deliveries on track. NPI & Engineering Alignment: Partner with NPI engineering as configurations, components, and customer specifications evolve. Business Reviews & Reporting: Prepare program health updates, margin tracking, and operational presentations for leadership and external stakeholders. What We're Looking For 3-5 years of professional experience in project management, program coordination, customer-facing roles, operations, supply chain, engineering support, or a related field Experience coordinating projects, priorities, customers, or cross-functional activities Exemplary verbal and written communication skills Highly organized, with the ability to manage multiple priorities and maintain attention to detail A proactive approach to problem solving and a strong sense of ownership A strong ability to bring people together, establish alignment, and drive action without direct authority Comfortable working with both technical and non-technical colleagues and customers Curious about technology and motivated to develop a strong understanding of our products and customers Strong proficiency with Microsoft Excel, Word, and PowerPoint Bachelor's degree in a related field preferred Experience with computing hardware, embedded systems, manufacturing, or other technical products is a plus Familiarity with operating Enterprise Resource Planning (ERP) tools (Epicor, NetSuite, SAP) is a plus U.S. Citizenship or Permanent Residency in the U.S. is required due to federal government/military contract requirements Who You Are You're ready for more ownership. This hands-on role is built for an ambitious professional looking to step beyond project support and take full accountability for program execution, client relationship management, and delivery of cross-functional outcomes. Proven Foundation: You have a few years of experience supporting projects, operations, or technical teams and are eager to own full program lifecycles from start to finish. You don't need to have held the title of "Program Manager." We value organization, judgment, and problem-solving instincts over formal titles. A Problem Solver: You bring structure to complex situations, proactively figure out what needs to happen next, and unblock stalled initiatives. Influencing Without Authority: You communicate clearly, follow through, and get results across cross-functional teams using persistence, clarity, and trust. You're a relationship builder who can maintain high levels of trust with internal and external audiences. Curious & Growth-Minded: You aren't afraid to ask questions, learn custom hardware tech on the fly, and build your skills by managing increasingly complex programs. Benefits & Perks We believe in investing in our team's well-being, professional growth, and long-term success. Your total compensation package is designed to support you both inside and outside the workplace: Financial Security: Competitive base salary, 401(k) retirement plan, and an attractive quarterly bonus program. Comprehensive Health: Full suite of medical, dental, and vision coverage to keep you and your family protected. Peace of Mind: Life insurance provided at no cost to you, alongside comprehensive options for private MAPFML, Long-Term Disability (LTD), critical illness, and accident insurance. Work-Life Harmony: 12 paid company holidays, plus generous PTO and sick time policies to ensure you have the time you need to recharge. Employee Support & Community: Access to our Employee Assistance Program (EAP) and frequent opportunities to connect, including company-sponsored holiday parties, summer outings, and seasonal team events. Daily Office Perks: Stay energized with free, freshly brewed coffee available daily. About HIPER Global US HIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-added services include design, turnkey manufacturing, custom rugged solutions, logistics, and support, allowing our customers to focus on their core competencies and meet critical product scheduling requirements. Company Description HIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-add services include design, turnkey manufacturing, custom rugged, logistics, and support which allow our customers to focus on their core competencies and meet product scheduling deadlines. Company DescriptionHIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-add services include design, turnkey manufacturing, custom rugged, logistics, and support which allow our customers to focus on their core competencies and meet product scheduling deadlines.

Job DescriptionJob Description About the Job HIPER Global US is looking for an ambitious, customer-focused Program Manager to take ownership of key customer programs and build a career in program management. Principal Responsibilities Program Ownership: Lead multiple customer programs throughout their entire lifecycle-from initial onboarding through New Product Introduction (NPI) engineering, production and ongoing customer support. Cross-Functional Execution: Bring together Engineering, Operations, Purchasing, Production, and Sales to translate customer requirements into clear priorities and actions. Client Relationship Management: Serve as the primary point of contact for customer accounts, leading recurring progress reviews, tracking schedules and milestones, managing expectations, and creatively driving continuous improvement. Schedule & Risk Management: Monitor program milestones, anticipate delivery risk or technical bottlenecks, and drive proactive solutions to keep deliveries on track. NPI & Engineering Alignment: Partner with NPI engineering as configurations, components, and customer specifications evolve. Business Reviews & Reporting: Prepare program health updates, margin tracking, and operational presentations for leadership and external stakeholders. What We're Looking For 3-5 years of professional experience in project management, program coordination, customer-facing roles, operations, supply chain, engineering support, or a related field Experience coordinating projects, priorities, customers, or cross-functional activities Exemplary verbal and written communication skills Highly organized, with the ability to manage multiple priorities and maintain attention to detail A proactive approach to problem solving and a strong sense of ownership A strong ability to bring people together, establish alignment, and drive action without direct authority Comfortable working with both technical and non-technical colleagues and customers Curious about technology and motivated to develop a strong understanding of our products and customers Strong proficiency with Microsoft Excel, Word, and PowerPoint Bachelor's degree in a related field preferred Experience with computing hardware, embedded systems, manufacturing, or other technical products is a plus Familiarity with operating Enterprise Resource Planning (ERP) tools (Epicor, NetSuite, SAP) is a plus U.S. Citizenship or Permanent Residency in the U.S. is required due to federal government/military contract requirements Who You Are You're ready for more ownership. This hands-on role is built for an ambitious professional looking to step beyond project support and take full accountability for program execution, client relationship management, and delivery of cross-functional outcomes. Proven Foundation: You have a few years of experience supporting projects, operations, or technical teams and are eager to own full program lifecycles from start to finish. You don't need to have held the title of "Program Manager." We value organization, judgment, and problem-solving instincts over formal titles. A Problem Solver: You bring structure to complex situations, proactively figure out what needs to happen next, and unblock stalled initiatives. Influencing Without Authority: You communicate clearly, follow through, and get results across cross-functional teams using persistence, clarity, and trust. You're a relationship builder who can maintain high levels of trust with internal and external audiences. Curious & Growth-Minded: You aren't afraid to ask questions, learn custom hardware tech on the fly, and build your skills by managing increasingly complex programs. Benefits & Perks We believe in investing in our team's well-being, professional growth, and long-term success. Your total compensation package is designed to support you both inside and outside the workplace: Financial Security: Competitive base salary, 401(k) retirement plan, and an attractive quarterly bonus program. Comprehensive Health: Full suite of medical, dental, and vision coverage to keep you and your family protected. Peace of Mind: Life insurance provided at no cost to you, alongside comprehensive options for private MAPFML, Long-Term Disability (LTD), critical illness, and accident insurance. Work-Life Harmony: 12 paid company holidays, plus generous PTO and sick time policies to ensure you have the time you need to recharge. Employee Support & Community: Access to our Employee Assistance Program (EAP) and frequent opportunities to connect, including company-sponsored holiday parties, summer outings, and seasonal team events. Daily Office Perks: Stay energized with free, freshly brewed coffee available daily. About HIPER Global US HIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-added services include design, turnkey manufacturing, custom rugged solutions, logistics, and support, allowing our customers to focus on their core competencies and meet critical product scheduling requirements. Company Description HIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-add services include design, turnkey manufacturing, custom rugged, logistics, and support which allow our customers to focus on their core competencies and meet product scheduling deadlines. Company DescriptionHIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-add services include design, turnkey manufacturing, custom rugged, logistics, and support which allow our customers to focus on their core competencies and meet product scheduling deadlines.

AI Engineer 5 At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life. We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact. What You'll Do: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One. Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, agents and multi-agent workflows, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc. Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, PyTorch, and more. Invent and introduce state-of-the-art foundation model optimization techniques to improve the performance - scalability, cost, latency, throughput - of large scale production AI systems. Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One. Design, implement and optimize multi-model orchestration pipelines - integrating LLMs, vector search, and domain-specific models into unified systems Establish and lead cost-performance governance reviews across AI systems, tracking GPU utilization, model throughput, and inference cost efficiency Lead team design councils or design review boards to ensure technical consistency and compliance with AI engineering standards Mentor Principal and Manager-level AI engineers, fostering cross-domain learning and elevating organizational technical maturity The Ideal Candidate: You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good Passion for staying abreast of the latest research, and an ability to intuitively understand scientific publications and judiciously apply novel techniques in production You adapt quickly and thrive on bringing clarity to big, undefined problems. You love asking questions and digging deep to uncover the root of problems and can articulate your findings concisely with clarity. You have the courage to share new ideas even when they are unproven You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enables you to see and exploit optimization opportunities that others miss You are a resilient trailblazer who can forge new paths to achieve business goals when the route is unknown Basic Qualifications: Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies At least 6 years of experience programming with Python, Go, Scala, CUDA, or Java Preferred Qualifications: Experience leading development AI systems with tradeoff decisions around cost, latency, throughput and accuracy 7 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud) Experience designing, developing, delivering, and supporting complex AI systems Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, CUDA, or Golang Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency, throughput, and cost Experience in building agentic AI systems and agentic workflows Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production Excellent communication and presentation skills, with the ability to articulate complex AI concepts to peers Experience architecting and integrating heterogeneous AI systems - including rule-based, retrieval-augmented, and generative components - into unified production pipelines Experience defining and enforcing standards for ethical AI deployment, including explainability, fairness, and human-in-the-loop review processes Demonstrated ability to balance model performance and operational cost through dynamic inference strategies and model compression Experience right-sizing models, instance counts, and hardware types given requirements (e.g., context length, token inputs, token outputs) Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $229,900 - $262,400 for AI Engineer 5McLean, VA: $229,900 - $262,400 for AI Engineer 5New York, NY: $250,800 - $286,200 for AI Engineer 5San Jose, CA: $250,800 - $286,200 for AI Engineer 5 Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada . click apply for full job details

Energy is the binding constraint on human progress. Solar and storage are the lowest cost sources of new generation, but the conventional project delivery model has not changed in 30 years and deployment cannot keep pace with demand. Planted is turning power plants from projects into products. Our software turns raw land into a build-ready power plant in minutes instead of months. Our hardware delivers twice the energy on every acre. Our robots put steel in the ground so output scales with production lines instead of headcount. We're looking for a technical leader to build and scale the software organization at the center of that transition - from the autonomy stack running on our robots to the AI systems that will make deployment even faster. You will own the architecture, roadmap, and team driving Planted's next phase of growth. We don't wait for abundance. We build it. About The Role Software is both the brains of our machines and the connective tissue of Planted operations. You will lead and grow a software organization spanning three domains: autonomous robotic vehicle software, our suite of web-based power plant design, build, and operate tools, and an emerging portfolio of AI agents that automate engineering, estimation, and operations workflows. We are looking for a pragmatic technical leader with a track record of building high-performing, multi-disciplinary software teams. You must be deep enough technically to drive key architectural decisions across the vertically integrated platform, and strategic enough to drive and execute on the product roadmap. You have systems literacy (e.g., how data moves from a robot's camera into an ML pipeline) and prioritize delivery mechanics over heavy-handed project management. Our robots are building projects in the field today and our design software is in front of customers. Your mandate is to scale the product and the team to support our current 10x year over year growth in megawatts deployed. The Team: You will join a group at the intersection of deep tech and massive physical infrastructure. Our engineering core brings robotics and automation DNA from SpaceX and Tesla, working directly alongside veteran energy developers. We are led by repeat founders with a successful prior exit (Cogenra to SunPower). Planted is backed by leading investors in energy and Physical AI, including Breakthrough Energy Ventures, Khosla Ventures, and Piva Capital. The annual salary range for this full-time position is $275,000-$325,000 plus a meaningful equity stake and benefits. Pay within the range is based on candidate experience, job-specific skills, and education. The target experience for the position is 10-15+ years. We work together in person 5 days/week at our HQ in Oakland, CA. KEY RESPONSIBILITIES Organizational Leadership & Talent Development: Build, scale, and mentor a high-performing, multi-level software organization, including direct management of engineering managers, principal engineers, and system architects. Foster a culture of technical excellence, accountability, and continuous growth. Recruit and retain top-tier software talent across cloud, spatial/CAD, embedded, and robotics domains while allowing technical experts to own the architecture. Strategic Execution & Stakeholder Management : Own the software roadmap and drive the predictable, on-time delivery of complex, multi-system software projects across multiple products. Set clear expectations, communicate progress, and align software deliverables. Collaborate seamlessly with the Commercial team, Hardware Engineering, and Project Operations. Make the build-vs-buy, stack, and platform decisions that will hold up at 100x scale. Software Product Suite Ownership: Lead development across our core platforms: Power Planter (automated layout, engineering, and costing), Build View (autonomous fleet management, field deployment, and QA/QC), and Operate View (inspection, operations, and maintenance tools for large-scale solar plants). Autonomous Robotic Vehicle Platforms: Lead the engineering teams deploying the full software stack across our autonomous field machine fleet (fleet logic, behavior trees, and path planning, modern and classical controls, ROS2, etc.). Data Flywheel: We operate our field machines like modern manufacturing lines. You will own the telemetry and data infrastructure that monitors production with statistical process control and turns every installation into training data for better models and improved machine productivity. AI Systems: Build the team and roadmap for AI agents that automate design, estimation, project delivery, and operations workflows, grounded in the data our robots and projects generate. QUALIFICATIONS 10 to 15+ years of software engineering experience, including 5+ years leading engineering teams (senior ICs and managers) shipping production systems. Deep expertise in full stack software development involving hardware and software integration like robotics, IoT, or industrial automation. Track record shipping robotics, autonomous vehicles, or hardtech software into the field at scale-with a strong focus on fleet reliability, continuous testing, and real-time observability. Broad leadership capability across platform/full-stack teams, cloud infrastructure, data systems, or applied AI/ML groups outside your core specialty. Systems architecture judgment with strong understanding of how technologies work together (e.g., middleware, pub/sub architectures, web services, and ML pipelines). You do not need to write the C++ on the robot, but you must understand edge compute, latency, and hardware-in-the-loop testing. PREFERRED QUALIFICATIONS Field robotics : Experience in construction, agriculture, mining, defense, logistics, or autonomous vehicles operating off-pavement (e.g., Waymo, Cruise, Bedrock Automation). DevOps & Delivery: Strong understanding of modern software deployment and containerization (Docker). Experience with CI/CD, release pipelines, and edge deployment strategies, focusing on how code reliably gets to the machine. Agentic and AI-Augmented Software Engineering: Experience building, rebuilding, and managing AI-integrated software development platforms and teams. Robotics & Controls: Familiarity with the complexities of deploying field-robotics software (e.g., ROS2, vehicle navigation, and autonomy stacks). You understand the unique delivery challenges of robotics compared to traditional software. Perception & Sensing: Experience with LiDAR, stereoscopic/IR cameras, object detection, spatial mapping, and SLAM in dynamic outdoor environments. Strong understanding of middleware, pub/sub architectures alongside web services, backend technologies, and ML pipelines. Spatial / CAD Expertise: Deep understanding of software platforms working with geospatial data (GIS, CAD engines, 3D modeling, or automated parametric design). Industrial Operations: Exposure to automated manufacturing execution systems (MES) managing statistical process control, telemetry monitoring, or fleet analytics in hardtech, renewable energy environments, or advanced manufacturing. What We Offer 11 paid company holidays and flexible Paid Time Off (PTO) Company-paid in-office lunches Stock options Medical, vision, dental, and other benefits Pre-tax commuter benefits 401(k) A chance to have an empowered, meaningful, and early role in climate How This Is A Fit You want to solve challenging problems You are biased towards action and focus on the vital work that drives the most impact You prioritize the physical and psychological safety of yourself and those around you You are humble, embrace change, and deliver and receive candid feedback You are optimistic about the future and can make tough decisions to help get there You have high expectations and coach, develop, and make time to help others Planted is an equal opportunity employer committed to growing inclusively, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, medical condition, age, or veteran status. However you identify, or whatever background you bring with you, please apply. We look forward to hearing from you.

Karman is a fast-growing NVIDIA-backed AI company enabling AI data centers to dynamically orchestrate power and unlock more compute capacity from existing energy infrastructure. For over a decade, we have applied AI to the electric grid - bringing real-time visibility and power-flow control to complex energy infrastructure. Our Karman platform, built on a custom NVIDIA module, brings that same capability to AI data centers, giving operators a way to better use the power already available to them. The Power Applications team takes power control and orchestration algorithms from idea to production. We own the complete end-to-end process: developing power control and orchestration algorithms, translating them into deployable applications, and owning the deployment and maintenance of those applications in the field. As the Technical Lead, Power Applications, you will coordinate data scientists and software engineers to produce these applications, define repeatable and scalable workflows that let the team deliver efficiently, and act as the technical interface to other teams on the stack. This is a leadership role. While you will still spend meaningful time in the codebase, a large part of the work is communication, coordination, and project management. Your leverage comes from the designs you set, the standards you hold, the engineers you develop, and your ability to keep cross-functional work moving. Success in this role is measured by driving continuous delivery, building for scale and resilience, and navigating the demands of a rapidly growing company. This position works cross-functionally with product, engineering, and data science teams and is open to fully remote candidates, with periodic travel expected for company retreats and key on-site engagements. Responsibilities Enable the Power Applications team to own the end-to-end lifecycle of Utilidata's power control and orchestration applications, from algorithm development, through translation into deployable software, to deployment and ongoing maintenance in production Directly contribute to the Power Applications codebase and work with the team to define and own code quality standards and engineering workflows Serve as the senior individual contributor coordinating data scientists and software engineers, aligning the group on design and quality through architecture and code review Design continuous delivery workflows that bridge algorithm development and production, including the path from prototype code (e.g., Python) to the deployed application's language (e.g., Rust), so work moves to production smoothly and repeatably Act as the technical interface between Power Applications and other teams on the stack, establishing clear system boundaries, data contracts, and power application SLAs Contribute to system architecture discussions for the Karman platform as a whole, ensuring the subsystems that support power-flow control fit coherently into that wider architecture Build for reliability and scale so power applications run continuously across experimentation, staging, and deployed environments. Minimum Qualifications 10+ years of software engineering experience, including a track record of technical leadership on complex production systems Demonstrated ability to lead engineers through architecture, code review, and mentorship, and to raise the technical bar of a team Excellent written and verbal communication skills, with substantial experience working directly with stakeholders across teams Strong project management and technical planning skills - sequencing work, managing cross-team dependencies, translating product requirements into technical designs Strong foundation in distributed systems and reliability engineering: fault tolerance, graceful degradation, observability, and testing for systems that cannot go down Experience taking software from prototype to hardened production, ideally where the platform and requirements were still evolving Proficiency in Python and at least one systems language (C++, Rust, or Go) Willingness to travel up to 10% of time Enhanced Qualifications (Nice to Have) Hands-on experience with real-time, low-latency, or control systems : software that must respond within strict time bounds and behave predictably under load Experience with edge or embedded computing, especially on NVIDIA platforms (Jetson-class devices, CUDA, or NVML) Background in power systems, energy, industrial control, robotics, or another physical-world real-time domain) Experience productionizing ML models or algorithms in collaboration with data science teams Salary Range: $180,000 to $220,000 base compensation depending on experience and level, plus stock options. This role spans multiple job levels; final level and compensation will be determined based on the candidate's experience. Location: This position can be performed remotely from anywhere in the United States. Our Commitments: Karman values the diversity of our team. We provide equal employment opportunities without regard to race, color, religion, creed, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability, mental disability, medical condition, pregnancy or childbirth, sexual orientation, genetics, genetic information, marital status, or status as a covered veteran or any other basis protected by applicable federal, state and local laws. We are committed to: Creating a diverse and inclusive workplace that is welcoming, supportive, affirming and respectful Empowering employees to solve problems and work together to make a difference Providing mentorship and growth opportunities as part of a collaborative team A flexible work environment with flexible paid time off Competitive compensation and benefits, including health, dental, vision, and employer-match 401k

P-1125 Summary At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high-value challenges that are central to their missions. Our engineering teams build highly technical products that fulfill real, important needs in the world. We constantly push the boundaries of data and AI technology, while simultaneously operating with the resilience, security, and scale that is critical to making customers successful on our platform. Customers trust Databricks with their most valuable data and Trust & Safety has the mission to build the most trusted data analytics and ML platform in the world. Security Engineering is an integral part of Trust & Safety and has a critical role to play in keeping customer data from bad actors. We are looking for senior leaders such as yourselves to create the vision and define the strategy for this space. The impact you will have: Make Databricks safer for our customers by identifying and plugging key gaps in our infrastructure and services Attract top talent from across the industry. Represent the security engineering discipline throughout the organization, having a powerful voice to make us more data-driven Represent Databricks at academic and industry conferences & events What we look for: 10+ years of experience in Data Security or related areas and expertise in two or more of the following Cryptography, Kubernetes Security, Web Security, Governance, Privacy, Trust, Safety, Authentication, Identity Management, Access Control, Key Management, Inter-Service Authentication, Secure Application Frameworks, Detection & Response. Experience building systems at large scale internet companies is a huge plus. 15+ years of experience building large scale distributed systems with high availability Leadership skills and experience to lead across functional and organizational lines Strong communication skills to explain and evangelize Data Security to senior leaders across the company Bias to action and passion for delivering high-quality solutions MS or Ph.D. in Computer Science or related fields Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $278,200-$339,250 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Job Description Job Description Lead / Principal Process ML Engineer Job Title: Lead / Principal Process ML Engineer Job Type: Full-time Location: San Diego, CA Summary We are building AI platforms that run on real factory floors, predicting, optimizing, and controlling manufacturing processes in real time. This role is needed to expand our process optimization capability - we need a technical leader who can own the full lifecycle of ML-driven process optimization products, from causal modeling to productization and customer deployment. Currently there is no dedicated technical lead for this product area, and growing customer demand requires a senior leader to set the technical vision and drive execution. Roles and Responsibilities Own the technical direction for key projects - set vision, define what to build, manage priorities, and be accountable for delivery Lead development of ML-driven process optimization products - from causal modeling to productization and customer deployment Make architecture decisions: select modeling approaches, define system boundaries, and evaluate trade-offs between physical fidelity, inference speed, and product constraints Define modeling strategy - decide which physics to encode, which architectures to use, and how to validate against real process data Drive architecture reviews and technical decision-making across the process optimization team Hire, mentor, and grow engineers - build a high-performing team through hiring, code reviews, and technical coaching Coordinate across HQ (Seoul) and overseas R&D labs - aligning research with product roadmaps across time zones Own production-grade delivery - models must run reliably inside equipment operating 24/7 on customer lines Requirements Doctorate (Ph.D.) Mechanical Engineering, Physics, Computer Science, Electrical Engineering, or a related field 8+ years of industry experience post-Ph.D. Proven track record of shipping process optimization or control products from problem definition through customer-facing deployment Experience leading a technical team - setting direction, managing delivery, and making architecture decisions Strong physics foundation (fluid dynamics, thermodynamics, heat transfer, mechanics) Strong ML skills (PyTorch, custom architectures, PINNs, neural operators, surrogate models) Ability to bridge physics and product - translate process understanding into model design and product features Comfort with ambiguity: able to define the problem and the approach, not just execute a spec Experience shipping ML-driven process optimization or control products in an industry setting Experience leading or managing a technical team (ML or applied science) Experience with production software systems - ML integration, data pipelines, deployment infrastructure Preferred Requirements Prior role as Tech Lead, Staff Engineer, or Team Lead in an ML or applied science team Experience productizing process optimization as a commercial product deployed on customer sites Hands-on manufacturing process experience - semiconductor, SMT, electronics assembly, or precision manufacturing Experience coordinating technical direction across distributed teams (HQ + overseas R&D) Published work in scientific machine learning, computational physics, or neural operators Experience with SPC, Cpk analysis, or 3D inspection/metrology systems Benefits • Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage) • 401K retirement plan with 5% matching • Generous PTO and paid holidays

Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Location: Remote (US) Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit Nasdaq: APPN Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent . click apply for full job details

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.