NTT DATA Services
Req ID: 372365 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Program Manager to join our team in Arlington, Virginia (US-VA), United States (US). Job Summary: The Technical Director directs and manages technical activities related to implementation, transition, upgrades, testing, break fix, operations and maintenance. The Technical Director serves as an operational agency Point of Contact and contact for government-owned, external vendor solution elements for interoperability activities, communications, and escalations. The Technical Director performs technical engineering requirements associated with procurement, sustainment, modification, and performance of specific systems or sub-systems; provides technical guidance, data analysis, reports, assist in the coordination of all technical activities to include system analysis and facilities with Government oversight for inherently Government activities that require a decision or that might obligate the Government. The Technical Director ensures any performance degradations not specifically and directly delivered services under this call order can be supported in the operational model with the greatest efficiency and least government staff activity. The Technical Director ensures technology alignment to the strategy, roadmap, and technical architecture decisions of the government. The Technical Director has strong leadership, communication and project management skills, in-depth technical knowledge and the ability to adapt to evolving technologies. Job Duties: Supports development of long-term IT strategies, technical roadmaps, and policies aligned with agency missions. Oversees network services, server administration, cybersecurity, and cloud platforms. Ensures compliance with federal or local regulations (e.g., FISMA, FERPA, HIPAA) and implements robust security controls. Directs the modernization of legacy applications and manages the development of new, complex software solutions. Acts as a primary liaison between the IT department and other agency departments and stakeholders. Basic Qualifications: Master's degree in IT, Computer Science, Information Systems, Management, or a related field. One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program. Minimum 10 years of experience in IT management to include systems development, network administration, or technical operations. Project Management Certification (example: PMI PMP Certification). Ability to obtain/maintain a Public Trust clearance Work onsite Monday thru Thursday and Telework on Fridays Preferred Qualifications: Strong communication skills (verbal and written) with demonstrated and proven ability to manage staff, communicate with non-technical staff and officials, and drive organizational change. Familiarity with modern cloud infrastructure, particularly AWS Understanding of government IT standards, requirements, best practices, etc. Ability to manage multiple requests and deadlines concurrently in a fast paced environment. NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $127,792 - $212,988. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Req ID: 372365 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Program Manager to join our team in Arlington, Virginia (US-VA), United States (US). Job Summary: The Technical Director directs and manages technical activities related to implementation, transition, upgrades, testing, break fix, operations and maintenance. The Technical Director serves as an operational agency Point of Contact and contact for government-owned, external vendor solution elements for interoperability activities, communications, and escalations. The Technical Director performs technical engineering requirements associated with procurement, sustainment, modification, and performance of specific systems or sub-systems; provides technical guidance, data analysis, reports, assist in the coordination of all technical activities to include system analysis and facilities with Government oversight for inherently Government activities that require a decision or that might obligate the Government. The Technical Director ensures any performance degradations not specifically and directly delivered services under this call order can be supported in the operational model with the greatest efficiency and least government staff activity. The Technical Director ensures technology alignment to the strategy, roadmap, and technical architecture decisions of the government. The Technical Director has strong leadership, communication and project management skills, in-depth technical knowledge and the ability to adapt to evolving technologies. Job Duties: Supports development of long-term IT strategies, technical roadmaps, and policies aligned with agency missions. Oversees network services, server administration, cybersecurity, and cloud platforms. Ensures compliance with federal or local regulations (e.g., FISMA, FERPA, HIPAA) and implements robust security controls. Directs the modernization of legacy applications and manages the development of new, complex software solutions. Acts as a primary liaison between the IT department and other agency departments and stakeholders. Basic Qualifications: Master's degree in IT, Computer Science, Information Systems, Management, or a related field. One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program. Minimum 10 years of experience in IT management to include systems development, network administration, or technical operations. Project Management Certification (example: PMI PMP Certification). Ability to obtain/maintain a Public Trust clearance Work onsite Monday thru Thursday and Telework on Fridays Preferred Qualifications: Strong communication skills (verbal and written) with demonstrated and proven ability to manage staff, communicate with non-technical staff and officials, and drive organizational change. Familiarity with modern cloud infrastructure, particularly AWS Understanding of government IT standards, requirements, best practices, etc. Ability to manage multiple requests and deadlines concurrently in a fast paced environment. NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $127,792 - $212,988. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
ECS4KIDS
Jacksonville, Florida
Description JOIN THE ECS4Kids TEAM ECS4Kids (formerly Episcopal Children's Services) is a 2026 Top Workplace that honors young children's immense potential by helping them enter school ready to learn. We cultivate lifelong learners by immersing children in enriching guided experiences and discovery-oriented approaches. Through programs like Voluntary Prekindergarten (VPK), Head Start, School Readiness, Child Care Resource & Referral (CCRR), and more, our dedicated professionals work with families and caregivers throughout Florida to promote children's well-being. These enable us to strengthen key areas including motor development, cognitive development, social and emotional development, language and communication skills, and problem-solving skills. Partner with us to help empower communities to rise above generational poverty with comprehensive early childhood education and holistic family support. We have career opportunities available in several counties throughout Northeast and Central Florida. ECS4Kids offers a competitive benefit package which includes: Medical, dental and vision insurance 403(b) plan with 5% employer match Employee Assistance Program (EAP) Long-term & short-term disability insurance Employer-paid life insurance Paid holidays Generous paid time off Career development Qualifying employer for Public Service Loan Forgiveness Program Salary commensurate with experience. GENERAL DESCRIPTION: The Vice President of Technology & Security serves as a strategic technology partner to executive leadership, translating agency goals into a multi-year technology and security roadmap. The Vice President provides strategic leadership and oversight of all IT and information security functions for Episcopal Children's Services (ECS4Kids), ensuring the reliability, security, compliance, and effectiveness of the agency's technology infrastructure, cloud platforms, telecommunications, and information assets across a 24-county service territory in Florida and Georgia. Serving as the agency's Information Systems Security Oficer (ISSO), the Vice President owns cybersecurity, data governance, business continuity/disaster recovery, vendor management, technology planning, and regulatory compliance, and protects sensitive child, family, employee, and agency information. The role develops technology policies, procedures, and security controls that align with organizational strategy, compliance requirements, and risk tolerance. The Vice President advises executive leadership and the Board of Directors on technology strategy, cybersecurity risk, and emerging technologies, and builds the technical and leadership capacity of a lean IT team supporting more than 1,000 end users across the agency's geographic footprint. In a department of this size, the Vice President is expected to operate as a player-coach - moving fluidly between strategic leadership and direct technical engagement as operational demands require. Major Responsibilities Partner with leadership to anticipate technology needs, develop a multi-year technology roadmap, and identify opportunities to improve business processes, service delivery, and efficiency through technology. Partner with Fiscal, Grants, and Program leadership to align technology investment with agency growth, funder priorities, and grant competitiveness. Serve as liaison between users, departments, vendors, and technical support providers, and report on technology performance, risk, and compliance to executive leadership and the Board. SaaS & Cloud Platform Management Oversee administration, configuration, security, and integration of the agency's SaaS ecosystem, including Microsoft 365, NetSuite (ERP), Paylocity (HCM), and other critical cloud platforms used across all program operations. Lead evaluation, selection, procurement, contract negotiation, and lifecycle management of SaaS and technology vendors, ensuring vendors meet security, compliance, and performance obligations. Maintain system access controls, identity management, and MFA enforcement across all cloud platforms; ensure proper ofboarding and access revocation protocols. Oversee implementation, upgrades, and vendor support of software, enterprise platforms, and network infrastructure, coordinating with the IT Manager and Specialists across the territory. Manage IT infrastructure - networks, cloud platforms, servers, telecommunications, and end-user devices - and oversee implementation, upgrades, and vendor support of software and enterprise platforms. Telecommunications & End User Support Manage IT asset lifecycle - end-user devices, mobile devices, peripherals - including procurement, deployment, tracking, and disposal, maintaining property custodian responsibilities. Oversee end user support operations, establishing service standards, escalation protocols, and performance metrics for the IT team's helpdesk and field support functions. Ensure the continuous availability of telecommunications infrastructure - internet connectivity, VoIP, and network services - across all 24 counties of the agency's service territory, minimizing downtime for more than 1,000 end users. Serve as ECS's Information Systems Security Oficer (ISSO), leading a comprehensive cybersecurity program: risk assessments, vulnerability and threat management, identity/access controls, MFA, endpoint protection, security monitoring, and awareness training (including for Microsoft 365, NetSuite, Paylocity, and other cloud systems). Lead incident response for cybersecurity events and data breaches, including investigation, containment, recovery, and required notiications. Provide direct technical support and hands-on problem-solving when escalated issues exceed team capacity or require executive-level intervention - including troubleshooting critical system outages, network failures, SaaS misconfigurations, or security incidents alongside IT staff. Serve as subject matter expert for third-party compliance documentation: dissect SOC 1 (Type II) and SOC 2 (Type II) reports from critical SaaS vendors, identify control deficiencies, evaluate system bridge letters, define required Complementary User Entity Controls (CUECs), and perform material weakness assessments to maintain internal compliance. Track and secure technology assets, mobile devices, and remote/cloud systems; maintain confidentiality of sensitive information encountered in the role. Establish agency-wide data governance (classification, privacy, retention, disposal, quality) and ensure database security and access controls. Ensure compliance with applicable state, federal, contractual, and funder technology and privacy requirements, including Head Start and Florida Early Learning standards; coordinate related audits, assessments, and cyber insurance requirements. Maintain documented IT policies, procedures, system/security documentation, and disaster recovery, incident response, and business continuity plans, including periodic testing and succession planning within IT. Direct technology procurement, vendor selection, contract negotiation, and lifecycle management, ensuring vendors meet security and compliance obligations. Develop and administer the annual IT operating and capital budget, including cost-beneit analysis and hardware planning; fulfill property custodian responsibilities. Supervise, coach, and develop IT staff, fostering a collaborative, customer-service-oriented, and continuously improving department. Evaluate emerging technologies (e.g., AI, automation) and establish governance and acceptable-use standards for their adoption. Serve in contract administrator/manager/supervisor and emergency duty roles as assigned; perform other related duties as assigned. These essential job functions are not a complete statement of duties. Employees may be required to perform other related duties as assigned. Requirements Education and Experience Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Technology, or a related field. Seven (7) to ten (10) years of progressively responsible IT experience, including leadership over cybersecurity, SaaS/cloud platforms, telecommunications, end user support, vendor management, compliance, and strategic technology planning. Demonstrated experience reading and interpreting SOC 1 (Type II) and SOC 2 (Type II) audit reports, evaluating bridge letters, defining CUECs, and conducting material weakness assessments in a compliance context. Experience leading information security initiatives, technology projects, and business continuity/transformation efforts preferred. Experience in nonprofit, education, healthcare, human services, government, or similarly regulated environments preferred. (A comparable amount of training, education, or experience can be substituted for minimum qualifications.) Skills, Knowledge and Abilities Ability to provide strategic, forward-looking IT leadership, identifying risks and recommending proactive improvements. Demonstrated ability to operate effectively at both the strategic and operational level - equally comfortable presenting cybersecurity risk to the Board and troubleshooting a network outage or SaaS misconfiguration alongside IT staff. Ability to deine problems, interpret technical and diagrammatic instructions, and draw valid conclusions from data click apply for full job details
Description JOIN THE ECS4Kids TEAM ECS4Kids (formerly Episcopal Children's Services) is a 2026 Top Workplace that honors young children's immense potential by helping them enter school ready to learn. We cultivate lifelong learners by immersing children in enriching guided experiences and discovery-oriented approaches. Through programs like Voluntary Prekindergarten (VPK), Head Start, School Readiness, Child Care Resource & Referral (CCRR), and more, our dedicated professionals work with families and caregivers throughout Florida to promote children's well-being. These enable us to strengthen key areas including motor development, cognitive development, social and emotional development, language and communication skills, and problem-solving skills. Partner with us to help empower communities to rise above generational poverty with comprehensive early childhood education and holistic family support. We have career opportunities available in several counties throughout Northeast and Central Florida. ECS4Kids offers a competitive benefit package which includes: Medical, dental and vision insurance 403(b) plan with 5% employer match Employee Assistance Program (EAP) Long-term & short-term disability insurance Employer-paid life insurance Paid holidays Generous paid time off Career development Qualifying employer for Public Service Loan Forgiveness Program Salary commensurate with experience. GENERAL DESCRIPTION: The Vice President of Technology & Security serves as a strategic technology partner to executive leadership, translating agency goals into a multi-year technology and security roadmap. The Vice President provides strategic leadership and oversight of all IT and information security functions for Episcopal Children's Services (ECS4Kids), ensuring the reliability, security, compliance, and effectiveness of the agency's technology infrastructure, cloud platforms, telecommunications, and information assets across a 24-county service territory in Florida and Georgia. Serving as the agency's Information Systems Security Oficer (ISSO), the Vice President owns cybersecurity, data governance, business continuity/disaster recovery, vendor management, technology planning, and regulatory compliance, and protects sensitive child, family, employee, and agency information. The role develops technology policies, procedures, and security controls that align with organizational strategy, compliance requirements, and risk tolerance. The Vice President advises executive leadership and the Board of Directors on technology strategy, cybersecurity risk, and emerging technologies, and builds the technical and leadership capacity of a lean IT team supporting more than 1,000 end users across the agency's geographic footprint. In a department of this size, the Vice President is expected to operate as a player-coach - moving fluidly between strategic leadership and direct technical engagement as operational demands require. Major Responsibilities Partner with leadership to anticipate technology needs, develop a multi-year technology roadmap, and identify opportunities to improve business processes, service delivery, and efficiency through technology. Partner with Fiscal, Grants, and Program leadership to align technology investment with agency growth, funder priorities, and grant competitiveness. Serve as liaison between users, departments, vendors, and technical support providers, and report on technology performance, risk, and compliance to executive leadership and the Board. SaaS & Cloud Platform Management Oversee administration, configuration, security, and integration of the agency's SaaS ecosystem, including Microsoft 365, NetSuite (ERP), Paylocity (HCM), and other critical cloud platforms used across all program operations. Lead evaluation, selection, procurement, contract negotiation, and lifecycle management of SaaS and technology vendors, ensuring vendors meet security, compliance, and performance obligations. Maintain system access controls, identity management, and MFA enforcement across all cloud platforms; ensure proper ofboarding and access revocation protocols. Oversee implementation, upgrades, and vendor support of software, enterprise platforms, and network infrastructure, coordinating with the IT Manager and Specialists across the territory. Manage IT infrastructure - networks, cloud platforms, servers, telecommunications, and end-user devices - and oversee implementation, upgrades, and vendor support of software and enterprise platforms. Telecommunications & End User Support Manage IT asset lifecycle - end-user devices, mobile devices, peripherals - including procurement, deployment, tracking, and disposal, maintaining property custodian responsibilities. Oversee end user support operations, establishing service standards, escalation protocols, and performance metrics for the IT team's helpdesk and field support functions. Ensure the continuous availability of telecommunications infrastructure - internet connectivity, VoIP, and network services - across all 24 counties of the agency's service territory, minimizing downtime for more than 1,000 end users. Serve as ECS's Information Systems Security Oficer (ISSO), leading a comprehensive cybersecurity program: risk assessments, vulnerability and threat management, identity/access controls, MFA, endpoint protection, security monitoring, and awareness training (including for Microsoft 365, NetSuite, Paylocity, and other cloud systems). Lead incident response for cybersecurity events and data breaches, including investigation, containment, recovery, and required notiications. Provide direct technical support and hands-on problem-solving when escalated issues exceed team capacity or require executive-level intervention - including troubleshooting critical system outages, network failures, SaaS misconfigurations, or security incidents alongside IT staff. Serve as subject matter expert for third-party compliance documentation: dissect SOC 1 (Type II) and SOC 2 (Type II) reports from critical SaaS vendors, identify control deficiencies, evaluate system bridge letters, define required Complementary User Entity Controls (CUECs), and perform material weakness assessments to maintain internal compliance. Track and secure technology assets, mobile devices, and remote/cloud systems; maintain confidentiality of sensitive information encountered in the role. Establish agency-wide data governance (classification, privacy, retention, disposal, quality) and ensure database security and access controls. Ensure compliance with applicable state, federal, contractual, and funder technology and privacy requirements, including Head Start and Florida Early Learning standards; coordinate related audits, assessments, and cyber insurance requirements. Maintain documented IT policies, procedures, system/security documentation, and disaster recovery, incident response, and business continuity plans, including periodic testing and succession planning within IT. Direct technology procurement, vendor selection, contract negotiation, and lifecycle management, ensuring vendors meet security and compliance obligations. Develop and administer the annual IT operating and capital budget, including cost-beneit analysis and hardware planning; fulfill property custodian responsibilities. Supervise, coach, and develop IT staff, fostering a collaborative, customer-service-oriented, and continuously improving department. Evaluate emerging technologies (e.g., AI, automation) and establish governance and acceptable-use standards for their adoption. Serve in contract administrator/manager/supervisor and emergency duty roles as assigned; perform other related duties as assigned. These essential job functions are not a complete statement of duties. Employees may be required to perform other related duties as assigned. Requirements Education and Experience Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Technology, or a related field. Seven (7) to ten (10) years of progressively responsible IT experience, including leadership over cybersecurity, SaaS/cloud platforms, telecommunications, end user support, vendor management, compliance, and strategic technology planning. Demonstrated experience reading and interpreting SOC 1 (Type II) and SOC 2 (Type II) audit reports, evaluating bridge letters, defining CUECs, and conducting material weakness assessments in a compliance context. Experience leading information security initiatives, technology projects, and business continuity/transformation efforts preferred. Experience in nonprofit, education, healthcare, human services, government, or similarly regulated environments preferred. (A comparable amount of training, education, or experience can be substituted for minimum qualifications.) Skills, Knowledge and Abilities Ability to provide strategic, forward-looking IT leadership, identifying risks and recommending proactive improvements. Demonstrated ability to operate effectively at both the strategic and operational level - equally comfortable presenting cybersecurity risk to the Board and troubleshooting a network outage or SaaS misconfiguration alongside IT staff. Ability to deine problems, interpret technical and diagrammatic instructions, and draw valid conclusions from data click apply for full job details
Coastal IT Consulting, LLC
Naples, Florida
Job Description Job Description This job is LOCAL to the Naples, FL area only We are growing! We are looking for skilled IT Systems Technicians to help bring the company to the next level. We offer competitive base pay with a great BONUS structure and benefits. Position Description and Expectations Every member of the IT Team is expected to uphold and embody the Core Values of our Organization. In order to be successful within our Team, you must exhibit the following qualities: Integrity, Exceptional Leadership, Constant Improvement, and placing Service before Self. You will see these values weaved into our responsibilities and abilities for each position because they enable our team to serve our clients and empower the pursuit of greatness! Systems Technicians are strong in all the most common and popular Information Technology solutions. In addition to strong technical aptitudes, backed by at least 3 years of direct experience, a Systems Technician can assess a complex technical challenge/incident, develop the proper and complete solution to resolve it, and execute that solution for the client. While a "break/fix" mentality may be needed for initial work-around, that is not considered the comprehensive course of action for a Systems Technician. They should know the importance of properly documenting any procedures needed to replicate their solutions for other clients and staff members, and be disciplined in their process development. Additionally, this individual should be highly skilled at both verbal and written communication, tailoring their interactions to the client's aptitude and to the particular situation/incident. They should then be able to execute with a high degree of success in integrating and/or solving problems in diverse environments including: Microsoft 365, Azure, modern Windows Server Infrastructure components, networking (routers/switches/etc.), security solutions (VPN's, firewalls, MFA, SSO, etc.), backup systems, mobile devices, and more. Responsibilities Daily Time Entry Accounting for at Least 9 Hours, Including Lunch, with Embedded Detailed Technical Work Notes Explaining All Task Efforts Utilize Corporate Systems for Calendar Scheduling and Assignment Prioritization Documentation of Client IT Environments Documentation of Processes and Procedures for Issue Resolutions, Including Automation/Scripting if Possible Provide Remote or On-Site Escalation Support for Technical Services Help Desk Incidents and Implementations, Including the Direction of Service Technicians On-Site as Smart Hands Assistants Small to Medium Project Planning, Development, and Execution with Persistent Status Communication with Project Manager Windows Server Deployment, Configuration, and Testing Performing Migration of Customer's Environments, including Server Roles, Applications, and Data to Microsoft Azure and 365 Services Deploy, Configure, and Operate Azure Stack of Services Deploy, Configure, and Operate Meraki Networks consisting of Firewalls, Switches, Wireless Access Points Configure Network Infrastructure for Microsoft Teams Deployments Deploy, and Configure Desktop Deployment Infrastructure (MDT) Deploy, Configure, and test Microsoft Identify and Security Solutions Local Server Deployment and Administration - Experience preferred with Windows Server Configure File, Print, and Other Services Access/Group/User/Policy Management Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Administration of Enterprise E-Mail Solution, Including Add/Remove Users, Forwarding of Mail to Other Accounts, Add Aliases, etc. Perform all Maintenance Tasks for Clients on Servers and Infrastructure Based on Scheduling Create, Operate in, and Follow Corporate and General Technology Best Practices, Procedures, and Systems Master Scripting of Repeatable Processes via Microsoft PowerShell Provide Expectation Setting and Appropriate Client-Level Communication, Leveraging Central Resources for Scheduling and Quotations Proactively Take Ownership of Tasks and Follows Through to Ensure Complete Resolution Take Personal Responsibility for the Quality of Work They Perform or are Associated With Ability to Pay Close Attention to Detail while Performing Technically Complex Tasks Ability to Deal Effectively with Stressful Situations Work Collaboratively and Interactively with members of the IT Team, Ensuring the Success of the Team, Sharing Information, and Train Service Technicians Ability to Provide Accurate Time Estimates Internally and Externally Ability to Quickly Learn New Technologies Use of Self-Study Materials Hands-On Experience Corporate Training Resources Ability to Articulate Technical Information Clearly and Simply to Non-Technical People Knowledge, Skills, and Abilities Extensive Experience Required with Microsoft Windows Desktop Preferred Experience with Microsoft Server Operating Systems Extensive Understanding of TCP/IP, DNS, and Troubleshooting Internet Connectivity Issues Experience with Cisco Meraki Switches, Access Points, and Firewalls Preferred Experience with Supporting Clients on Remote Desktop Solutions Extensive Experience with Mobile Technologies, including Apple iOS and Google Android Extensive Experience with Microsoft Intune Mobile Device Management Extensive Experience with Microsoft 365 Desktop Applications Excellent Professional Verbal and Written Communication Skills, Including Accuracy and Speed of Typing, Grammar, and Vocabulary Preferred Experience as a User of ConnectWise Manage CMDB Preferred Experience as a User of ConnectWise Automate RMM Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients.
Job Description Job Description This job is LOCAL to the Naples, FL area only We are growing! We are looking for skilled IT Systems Technicians to help bring the company to the next level. We offer competitive base pay with a great BONUS structure and benefits. Position Description and Expectations Every member of the IT Team is expected to uphold and embody the Core Values of our Organization. In order to be successful within our Team, you must exhibit the following qualities: Integrity, Exceptional Leadership, Constant Improvement, and placing Service before Self. You will see these values weaved into our responsibilities and abilities for each position because they enable our team to serve our clients and empower the pursuit of greatness! Systems Technicians are strong in all the most common and popular Information Technology solutions. In addition to strong technical aptitudes, backed by at least 3 years of direct experience, a Systems Technician can assess a complex technical challenge/incident, develop the proper and complete solution to resolve it, and execute that solution for the client. While a "break/fix" mentality may be needed for initial work-around, that is not considered the comprehensive course of action for a Systems Technician. They should know the importance of properly documenting any procedures needed to replicate their solutions for other clients and staff members, and be disciplined in their process development. Additionally, this individual should be highly skilled at both verbal and written communication, tailoring their interactions to the client's aptitude and to the particular situation/incident. They should then be able to execute with a high degree of success in integrating and/or solving problems in diverse environments including: Microsoft 365, Azure, modern Windows Server Infrastructure components, networking (routers/switches/etc.), security solutions (VPN's, firewalls, MFA, SSO, etc.), backup systems, mobile devices, and more. Responsibilities Daily Time Entry Accounting for at Least 9 Hours, Including Lunch, with Embedded Detailed Technical Work Notes Explaining All Task Efforts Utilize Corporate Systems for Calendar Scheduling and Assignment Prioritization Documentation of Client IT Environments Documentation of Processes and Procedures for Issue Resolutions, Including Automation/Scripting if Possible Provide Remote or On-Site Escalation Support for Technical Services Help Desk Incidents and Implementations, Including the Direction of Service Technicians On-Site as Smart Hands Assistants Small to Medium Project Planning, Development, and Execution with Persistent Status Communication with Project Manager Windows Server Deployment, Configuration, and Testing Performing Migration of Customer's Environments, including Server Roles, Applications, and Data to Microsoft Azure and 365 Services Deploy, Configure, and Operate Azure Stack of Services Deploy, Configure, and Operate Meraki Networks consisting of Firewalls, Switches, Wireless Access Points Configure Network Infrastructure for Microsoft Teams Deployments Deploy, and Configure Desktop Deployment Infrastructure (MDT) Deploy, Configure, and test Microsoft Identify and Security Solutions Local Server Deployment and Administration - Experience preferred with Windows Server Configure File, Print, and Other Services Access/Group/User/Policy Management Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Administration of Enterprise E-Mail Solution, Including Add/Remove Users, Forwarding of Mail to Other Accounts, Add Aliases, etc. Perform all Maintenance Tasks for Clients on Servers and Infrastructure Based on Scheduling Create, Operate in, and Follow Corporate and General Technology Best Practices, Procedures, and Systems Master Scripting of Repeatable Processes via Microsoft PowerShell Provide Expectation Setting and Appropriate Client-Level Communication, Leveraging Central Resources for Scheduling and Quotations Proactively Take Ownership of Tasks and Follows Through to Ensure Complete Resolution Take Personal Responsibility for the Quality of Work They Perform or are Associated With Ability to Pay Close Attention to Detail while Performing Technically Complex Tasks Ability to Deal Effectively with Stressful Situations Work Collaboratively and Interactively with members of the IT Team, Ensuring the Success of the Team, Sharing Information, and Train Service Technicians Ability to Provide Accurate Time Estimates Internally and Externally Ability to Quickly Learn New Technologies Use of Self-Study Materials Hands-On Experience Corporate Training Resources Ability to Articulate Technical Information Clearly and Simply to Non-Technical People Knowledge, Skills, and Abilities Extensive Experience Required with Microsoft Windows Desktop Preferred Experience with Microsoft Server Operating Systems Extensive Understanding of TCP/IP, DNS, and Troubleshooting Internet Connectivity Issues Experience with Cisco Meraki Switches, Access Points, and Firewalls Preferred Experience with Supporting Clients on Remote Desktop Solutions Extensive Experience with Mobile Technologies, including Apple iOS and Google Android Extensive Experience with Microsoft Intune Mobile Device Management Extensive Experience with Microsoft 365 Desktop Applications Excellent Professional Verbal and Written Communication Skills, Including Accuracy and Speed of Typing, Grammar, and Vocabulary Preferred Experience as a User of ConnectWise Manage CMDB Preferred Experience as a User of ConnectWise Automate RMM Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients.