At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT's technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit . Follow us on LinkedIn, X, Facebook and Instagram. Welcome to BWXT We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collaboration. Whether you're an experienced professional or just starting your career, you'll find opportunities to challenge yourself, learn from seasoned experts, and contribute to nuclear innovation. We require a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference. Position Overview: The IT Project Management intern will assist BWXT's Business Systems Digital Transformation strategy with initiation, planning, execution, and closing of strategic, complex, high-risk, multi-million-dollar IT projects and programs. Projects will be performed for the ongoing Business Systems Digital Transformation program focused on the Applications and ERP domain. Location: Hybrid schedule in Melbourne, FL Your Day to Day as an IT Project Management Intern: Assist with successful execution of multi-million dollar critical, complex, high-risk projects / programs, meeting aggressive deadlines. Work directly with project managers to ensure successful execution of project management tasks including testing, defect management, status reporting, cutover, and hypercare. Provide timely and accurate task / event status to project team, PMO, Stakeholders and Executives. Ensure project management approaches are consistent, measurable and aligned with PMO standards and best practices. Assist in the implementation of project management tools and methodologies. Required Minimum Qualifications: Must be currently enrolled in a relevant undergraduate or master's degree program with some completed coursework. Experience and knowledge with the project management body of knowledge, Microsoft Office-Word, Excel, Project, PowerPoint, Microsoft SharePoint and Visio. An understanding of project management concepts and tools. Excellent and effective inter-personal, leadership and communication skills with the ability to clearly present project event status to the project team and leadership. Must be a U.S. citizen. Must be eligible to obtain and maintain a DOE clearance. Preferred Qualifications: Prior experience with application deployment / upgrade projects Experience with application testing, training, defect management, cutover, and hypercare. Pay: $30.84 The starting hourly rate for this position in Florida (US-FL) is expected to be $30.84 per hour. The hourly rate offered is based on local job market factors and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment. If hired, the selected job candidate will be employed 'at-will,' unless employed at a location and in a position subject to a collective bargaining agreement. The company further reserves the right to modify the hourly rate (as well as any other discretionary payment, compensation, or benefit program) at any time, including for reasons related to individual performance, company or applicable department/team performance, and other market factors. As a federal government contractor, BWX Technologies, Inc. and any subsidiaries, affiliates and related entities ("BWXT" or the "Company") complies with all federal, state, and local laws and customer requirements regarding health and safety protocols. As such, all BWXT new hires will be required to adhere to applicable Company health and safety requirements within the workplace as a condition of employment. All candidates must be U.S. citizens. Selected applicants are required to successfully complete a pre-employment check and drug screening. In addition, the position may require the ability to obtain and maintain applicable federal eligibility requirements for access to classified/sensitive information or matter which involves an extensive criminal and financial background investigation, drug test, previous employment, and reference verifications. BWXT is committed to the concept of Equal Employment Opportunity. We have established procedures to ensure that all personnel actions such as recruitment, compensation, career development, benefits, company-sponsored training and social recreational programs are administered without regard to race, color, religion, sex, national origin, citizenship, age, disability, protected veteran or other protected status. BWX Technologies, Inc. and its affiliates and subsidiaries (BWXT) is not responsible for and does not accept any liability for fees or other costs associated with resumes or candidates presented by recruiters or employment agencies, unless a binding, written recruitment agreement between BWXT and the recruiter or agency exists prior to the presentation of candidates or resumes to BWXT and includes the specific services, job openings, and fees to be paid ("Agreement"). BWXT may consider any candidate for whom a recruiter or agency has submitted an unsolicited resume and explicitly reserves the right to hire such candidate(s) without any financial obligation to the recruiter or agency unless an Agreement is in place prior to presentation and such Agreement explicitly encompasses the job opening for which such fees or costs are sought. An email, verbal or other informal contact with any person within BWXT will not create a binding agreement. Agencies or recruiters without an Agreement are directed not to contact any hiring managers of BWXT with recruiting inquiries or resumes. Recruiters and agencies interested in partnering with BWXT may contact BWXT's Talent Acquisition team at .
09/22/2026
Full time
At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT's technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit . Follow us on LinkedIn, X, Facebook and Instagram. Welcome to BWXT We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collaboration. Whether you're an experienced professional or just starting your career, you'll find opportunities to challenge yourself, learn from seasoned experts, and contribute to nuclear innovation. We require a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference. Position Overview: The IT Project Management intern will assist BWXT's Business Systems Digital Transformation strategy with initiation, planning, execution, and closing of strategic, complex, high-risk, multi-million-dollar IT projects and programs. Projects will be performed for the ongoing Business Systems Digital Transformation program focused on the Applications and ERP domain. Location: Hybrid schedule in Melbourne, FL Your Day to Day as an IT Project Management Intern: Assist with successful execution of multi-million dollar critical, complex, high-risk projects / programs, meeting aggressive deadlines. Work directly with project managers to ensure successful execution of project management tasks including testing, defect management, status reporting, cutover, and hypercare. Provide timely and accurate task / event status to project team, PMO, Stakeholders and Executives. Ensure project management approaches are consistent, measurable and aligned with PMO standards and best practices. Assist in the implementation of project management tools and methodologies. Required Minimum Qualifications: Must be currently enrolled in a relevant undergraduate or master's degree program with some completed coursework. Experience and knowledge with the project management body of knowledge, Microsoft Office-Word, Excel, Project, PowerPoint, Microsoft SharePoint and Visio. An understanding of project management concepts and tools. Excellent and effective inter-personal, leadership and communication skills with the ability to clearly present project event status to the project team and leadership. Must be a U.S. citizen. Must be eligible to obtain and maintain a DOE clearance. Preferred Qualifications: Prior experience with application deployment / upgrade projects Experience with application testing, training, defect management, cutover, and hypercare. Pay: $30.84 The starting hourly rate for this position in Florida (US-FL) is expected to be $30.84 per hour. The hourly rate offered is based on local job market factors and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment. If hired, the selected job candidate will be employed 'at-will,' unless employed at a location and in a position subject to a collective bargaining agreement. The company further reserves the right to modify the hourly rate (as well as any other discretionary payment, compensation, or benefit program) at any time, including for reasons related to individual performance, company or applicable department/team performance, and other market factors. As a federal government contractor, BWX Technologies, Inc. and any subsidiaries, affiliates and related entities ("BWXT" or the "Company") complies with all federal, state, and local laws and customer requirements regarding health and safety protocols. As such, all BWXT new hires will be required to adhere to applicable Company health and safety requirements within the workplace as a condition of employment. All candidates must be U.S. citizens. Selected applicants are required to successfully complete a pre-employment check and drug screening. In addition, the position may require the ability to obtain and maintain applicable federal eligibility requirements for access to classified/sensitive information or matter which involves an extensive criminal and financial background investigation, drug test, previous employment, and reference verifications. BWXT is committed to the concept of Equal Employment Opportunity. We have established procedures to ensure that all personnel actions such as recruitment, compensation, career development, benefits, company-sponsored training and social recreational programs are administered without regard to race, color, religion, sex, national origin, citizenship, age, disability, protected veteran or other protected status. BWX Technologies, Inc. and its affiliates and subsidiaries (BWXT) is not responsible for and does not accept any liability for fees or other costs associated with resumes or candidates presented by recruiters or employment agencies, unless a binding, written recruitment agreement between BWXT and the recruiter or agency exists prior to the presentation of candidates or resumes to BWXT and includes the specific services, job openings, and fees to be paid ("Agreement"). BWXT may consider any candidate for whom a recruiter or agency has submitted an unsolicited resume and explicitly reserves the right to hire such candidate(s) without any financial obligation to the recruiter or agency unless an Agreement is in place prior to presentation and such Agreement explicitly encompasses the job opening for which such fees or costs are sought. An email, verbal or other informal contact with any person within BWXT will not create a binding agreement. Agencies or recruiters without an Agreement are directed not to contact any hiring managers of BWXT with recruiting inquiries or resumes. Recruiters and agencies interested in partnering with BWXT may contact BWXT's Talent Acquisition team at .
Req ID: 382980 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a AWS ETL Data Engineer - REMOTE to join our team in Memphis, Tennessee (US-TN), United States (US). We are seeking an experienced technical resource who could design, develop, support, and enhance enterprise data platforms while ensuring compliance with privacy and data governance requirements. The role combines data engineering, systems integration, analytics, solution design, and operational support. Key Responsibilities Design, develop, and maintain scalable data pipelines using Spark (Scala/Python), AWS Glue, AWS Lambda, and Shell scripting. Build and support ETL/ELT processes across AWS platforms, including S3, Hive, Apache Iceberg, and Amazon Redshift. Develop and maintain Redshift SQL/PLSQL code, stored procedures, and data-processing frameworks. Perform query tuning, performance optimization, and data-sharing implementations. Support ingestion and processing of structured and semi-structured data formats including JSON, CSV, XML, ORC, Parquet, and Avro. Design, enhance, and support solutions that provide a unified view of customer data across systems. Integrate multiple data sources, applications, and business processes to support reporting, analytics, and customer engagement initiatives. Collaborate with business and technical teams to define and implement scalable data solutions. Manage and support Data Subject Requests (DSRs), including customer data erasure requests. Work closely with the DPO team to ensure compliance with privacy regulations and internal policies. Maintain and support the MicroStrategy Privacy Compliance module. (Very infrequent once in year or 2 years) Contribute to data governance initiatives that improve data quality, consistency, and compliance. Analyze and troubleshoot complex data issues using Redshift SQL, MySQL, Python/PySpark, Shell scripting, and Excel. Investigate data mismatches, reporting issues, and business data anomalies. Support business analysis related to customer tiers, loyalty programs, and email marketability. Provide production support and root-cause analysis for critical data platform issues. Technical Leadership & Collaboration Participate in Customer 360, Privacy, Data Governance, and Phaedon initiatives. Conduct code reviews and design reviews. Provide cross-team technical support and problem resolution. Research, design, and develop next-generation data capabilities and products. Act as a subject matter expert for customer data platforms. Primary Technologies AWS: S3, EC2, Redshift (RA3/Serverless), S3 Tables, S3 Hive, AWS Glue, Lambda (Python), Kafka, Airflow, Apache Iceberg Spark (Scala/Python) Redshift SQL/PLSQL, MySQL Data Modeling and Query Optimization Key Strengths Strong ownership and accountability Strong AWS Data Engineering stack awareness Ability to bridge business and technical teams Expertise across engineering, analytics, compliance, architecture, and operational support Adaptability and willingness to take on diverse data-related challenges Minimum Requirements: 12+ years of experience in Data Warehouse / Big Data ecosystems. 5+ years in a lead /SME role 5+ years with AWS architecture and data engineering, including S3, EC2, Redshift (RA3/Serverless), S3 Tables, S3 Hive, AWS Glue, Lambda (Python), Kafka, Airflow, Apache Iceberg 3+ years with Spark (Scala/Python) 5+ years with SQL/PLSQL, MySQL 5+ years strong understanding of: Data architecture & dimensional modeling ETL/ELT frameworks Distributed data processing Cloud data platforms Data governance and security Preferred Skills: Experience managing large-scale enterprise data environments. Proven track record of delivering complex data programs. Excellent communication and stakeholder management abilities. Experience in large enterprise or global delivery environments. Exposure to data modernization and cloud transformation programs. Certifications in cloud platforms or data engineering. Experience in regulated industries (Hospitality, Finance, Healthcare, Telecom, etc.). NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $97,725 - 162,875. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
09/22/2026
Full time
Req ID: 382980 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a AWS ETL Data Engineer - REMOTE to join our team in Memphis, Tennessee (US-TN), United States (US). We are seeking an experienced technical resource who could design, develop, support, and enhance enterprise data platforms while ensuring compliance with privacy and data governance requirements. The role combines data engineering, systems integration, analytics, solution design, and operational support. Key Responsibilities Design, develop, and maintain scalable data pipelines using Spark (Scala/Python), AWS Glue, AWS Lambda, and Shell scripting. Build and support ETL/ELT processes across AWS platforms, including S3, Hive, Apache Iceberg, and Amazon Redshift. Develop and maintain Redshift SQL/PLSQL code, stored procedures, and data-processing frameworks. Perform query tuning, performance optimization, and data-sharing implementations. Support ingestion and processing of structured and semi-structured data formats including JSON, CSV, XML, ORC, Parquet, and Avro. Design, enhance, and support solutions that provide a unified view of customer data across systems. Integrate multiple data sources, applications, and business processes to support reporting, analytics, and customer engagement initiatives. Collaborate with business and technical teams to define and implement scalable data solutions. Manage and support Data Subject Requests (DSRs), including customer data erasure requests. Work closely with the DPO team to ensure compliance with privacy regulations and internal policies. Maintain and support the MicroStrategy Privacy Compliance module. (Very infrequent once in year or 2 years) Contribute to data governance initiatives that improve data quality, consistency, and compliance. Analyze and troubleshoot complex data issues using Redshift SQL, MySQL, Python/PySpark, Shell scripting, and Excel. Investigate data mismatches, reporting issues, and business data anomalies. Support business analysis related to customer tiers, loyalty programs, and email marketability. Provide production support and root-cause analysis for critical data platform issues. Technical Leadership & Collaboration Participate in Customer 360, Privacy, Data Governance, and Phaedon initiatives. Conduct code reviews and design reviews. Provide cross-team technical support and problem resolution. Research, design, and develop next-generation data capabilities and products. Act as a subject matter expert for customer data platforms. Primary Technologies AWS: S3, EC2, Redshift (RA3/Serverless), S3 Tables, S3 Hive, AWS Glue, Lambda (Python), Kafka, Airflow, Apache Iceberg Spark (Scala/Python) Redshift SQL/PLSQL, MySQL Data Modeling and Query Optimization Key Strengths Strong ownership and accountability Strong AWS Data Engineering stack awareness Ability to bridge business and technical teams Expertise across engineering, analytics, compliance, architecture, and operational support Adaptability and willingness to take on diverse data-related challenges Minimum Requirements: 12+ years of experience in Data Warehouse / Big Data ecosystems. 5+ years in a lead /SME role 5+ years with AWS architecture and data engineering, including S3, EC2, Redshift (RA3/Serverless), S3 Tables, S3 Hive, AWS Glue, Lambda (Python), Kafka, Airflow, Apache Iceberg 3+ years with Spark (Scala/Python) 5+ years with SQL/PLSQL, MySQL 5+ years strong understanding of: Data architecture & dimensional modeling ETL/ELT frameworks Distributed data processing Cloud data platforms Data governance and security Preferred Skills: Experience managing large-scale enterprise data environments. Proven track record of delivering complex data programs. Excellent communication and stakeholder management abilities. Experience in large enterprise or global delivery environments. Exposure to data modernization and cloud transformation programs. Certifications in cloud platforms or data engineering. Experience in regulated industries (Hospitality, Finance, Healthcare, Telecom, etc.). NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $97,725 - 162,875. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Job DescriptionJob Description SM Energy is seeking a strategic and delivery-oriented IT Program Manager to lead cross-functional technology and digital initiatives within the Business Improvement Office (BIO) Execution team. Reporting to the BIO Senior Manager of Project Execution, this role is responsible for driving project and program delivery strategy, managing complex technical initiatives, and translating enterprise strategic priorities into execution while ensuring initiatives are aligned, coordinated, and delivered in a way that maximizes business value. The IT Program Manager provides program leadership, delivery oversight, and stakeholder coordination across a broad portfolio of technology initiatives, including enterprise applications, infrastructure, cybersecurity, data platforms, integrations, automation, artificial intelligence, advanced analytics, and custom development. Operating with both strategic perspective and execution discipline, this role sets direction, manages dependencies, identifies interdependencies, resolves competing priorities, drives clarity in ambiguity, and promotes adoption of solutions that deliver measurable business outcomes. This position requires a strong strategic mindset, the ability to influence without direct authority, and the capability to mobilize diverse teams toward shared objectives. The IT Program Manager partners closely with business leaders, IT leadership, project managers, and technical teams to keep projects aligned with program goals, guide teams through ambiguity, and deliver outcomes that support SM's strategic priorities. Essential Roles and Responsibilities Lead concurrent complex, enterprise-wide technology initiatives across business and IT teams. Connect strategic business objectives to technology programs, ensuring initiatives remain aligned with enterprise priorities. Support data governance efforts by defining ownership, improving data quality, and establishing accountability structures across technology platforms. Lead change management efforts across initiatives, ensuring end-user adoption of new processes, systems, and digital capabilities to achieve sustained business outcomes. Ensure successful transitions from project delivery to sustainable operations by overseeing hyper care, establishing clear process ownership, support models, documentation, controls, and support for ongoing performance. Measure program success by defining milestones, KPIs, value realization measures, and benefits tracking. Partner with technical teams to deliver capabilities through enterprise applications, infrastructure, cybersecurity, data platforms, integrations, automation, and custom-built solutions. Lead and coordinate AI-enabled initiatives, including opportunity identification, use case framing, stakeholder alignment, solution delivery, adoption planning and value realization. Identify and manage cross-project dependencies, risks, budgets, vendor needs, and resource constraints across technology workstreams. Mentor and collaborate with project managers to ensure individual projects align with broader program objectives, integrated roadmaps, delivery standards, dependencies, and expected business outcomes. Translate business problems into program requirements, partnering with architecture, security, infrastructure, applications, data, and operations teams to deliver scalable solutions. Partner with data architecture, cybersecurity, legal, and business stakeholders to ensure AI solutions are responsibly designed, governed, secured and aligned with business value. Lead current state and future state process design, identifying opportunities to simplify workflows, clarify ownership, improve governance controls, and enable processes through technology. Drive clarity and forward progress in ambiguous or evolving problem spaces. Facilitate cross-functional collaboration and alignment between business leaders, technical teams, IT architecture, security, operations, and external partners. Influence stakeholders and decision makers across multiple organizational levels to maintain momentum and remove barriers to technology adoption. Establish program governance, delivery frameworks, steering routines, decision forums, and communication structures that provide transparency and accountability. Proactively identify risks, conflicts, and competing priorities and drive resolution before they impact delivery. Translate complex technical and operational initiatives into clear updates, options, and recommendations for leadership. Coordinate with leadership and program managers to define roadmaps, timelines, budgets, resource plans, and sequencing of work. Support the scaling of technology capabilities across the organization through thoughtful change management, training, communications, and business stakeholder relationships. Foster a culture of collaboration, accountability, knowledge sharing, and continuous improvement across program teams. Provide leadership and mentorship to project managers and cross-functional team members. Clearly and concisely convey ideas in written and verbal formats, actively listen, and communicate effectively vertically and horizontally throughout the organization. Other general duties as assigned. Role-Specific Technical Knowledge & Skills Strong understanding of modern technology ecosystems within upstream oil and gas, including enterprise applications, data platforms/architecture, E&P technical applications, and field applications. Experience delivering initiatives involving system implementations/integrations, data governance frameworks, AI solution, machine learning, automation, and advanced analytics solutions. Ability to work effectively with application owners, infrastructure teams, cybersecurity, data engineers, software engineers, vendors, project managers, and business stakeholders to translate operational problems into scalable technical solutions. Experience contributing to program lifecycle activities, including roadmap development, scope definition, integrated planning, dependency management, budget and resource coordination, vendor coordination, change management, and adoption strategies. Experience working within Agile, Waterfall, or hybrid project environments. Ability to translate technical topics into business context for stakeholders and drive adoption of new capabilities. Expert with tools such as MS Teams, Azure DevOps, Excel, Visio, SharePoint, and PowerPoint. Demonstrates strong technical fluency across the tools and technologies supporting enterprise solutions and can lead meaningful discussions with technical and business teams. Experience supporting initiatives involving: Enterprise application implementations and upgrades Infrastructure, network, endpoint, and workplace technology initiatives Cybersecurity, identity, access, compliance, and IT governance programs Data platforms, analytics, reporting, automation, and integration solutions Vendor technology implementations and cross-functional transformation effort. Education: Bachelor's degree in related field is preferred. Project Management Professional (PMP) certification is preferred. Program or portfolio management experience preferred. Experience or coursework related to information technology, systems delivery, cybersecurity, data analytics, automation, or enterprise applications preferred. Typical Experience: 8-10+ years of experience in program management, project management, technology delivery, or a hybrid role leading complex technology initiatives across multiple teams and stakeholders. Experience leading multiple concurrent and interdependent technology workstreams involving senior business and IT stakeholders with projects including enterprise applications, infrastructure, cybersecurity, data, automation, integration, cloud, AI, advanced analytics, or transformation. SM Energy offers competitive compensation and benefits programs which include, but are not limited to, variable pay, health care coverage, retirement plan, protection coverage, time off and leave programs, training and development opportunities and a range of allowances connected to specific work situations. Details are available at Careers SM Energy Company (SM) (). Applications will be accepted on an ongoing basis until the position is filled.
09/22/2026
Full time
Job DescriptionJob Description SM Energy is seeking a strategic and delivery-oriented IT Program Manager to lead cross-functional technology and digital initiatives within the Business Improvement Office (BIO) Execution team. Reporting to the BIO Senior Manager of Project Execution, this role is responsible for driving project and program delivery strategy, managing complex technical initiatives, and translating enterprise strategic priorities into execution while ensuring initiatives are aligned, coordinated, and delivered in a way that maximizes business value. The IT Program Manager provides program leadership, delivery oversight, and stakeholder coordination across a broad portfolio of technology initiatives, including enterprise applications, infrastructure, cybersecurity, data platforms, integrations, automation, artificial intelligence, advanced analytics, and custom development. Operating with both strategic perspective and execution discipline, this role sets direction, manages dependencies, identifies interdependencies, resolves competing priorities, drives clarity in ambiguity, and promotes adoption of solutions that deliver measurable business outcomes. This position requires a strong strategic mindset, the ability to influence without direct authority, and the capability to mobilize diverse teams toward shared objectives. The IT Program Manager partners closely with business leaders, IT leadership, project managers, and technical teams to keep projects aligned with program goals, guide teams through ambiguity, and deliver outcomes that support SM's strategic priorities. Essential Roles and Responsibilities Lead concurrent complex, enterprise-wide technology initiatives across business and IT teams. Connect strategic business objectives to technology programs, ensuring initiatives remain aligned with enterprise priorities. Support data governance efforts by defining ownership, improving data quality, and establishing accountability structures across technology platforms. Lead change management efforts across initiatives, ensuring end-user adoption of new processes, systems, and digital capabilities to achieve sustained business outcomes. Ensure successful transitions from project delivery to sustainable operations by overseeing hyper care, establishing clear process ownership, support models, documentation, controls, and support for ongoing performance. Measure program success by defining milestones, KPIs, value realization measures, and benefits tracking. Partner with technical teams to deliver capabilities through enterprise applications, infrastructure, cybersecurity, data platforms, integrations, automation, and custom-built solutions. Lead and coordinate AI-enabled initiatives, including opportunity identification, use case framing, stakeholder alignment, solution delivery, adoption planning and value realization. Identify and manage cross-project dependencies, risks, budgets, vendor needs, and resource constraints across technology workstreams. Mentor and collaborate with project managers to ensure individual projects align with broader program objectives, integrated roadmaps, delivery standards, dependencies, and expected business outcomes. Translate business problems into program requirements, partnering with architecture, security, infrastructure, applications, data, and operations teams to deliver scalable solutions. Partner with data architecture, cybersecurity, legal, and business stakeholders to ensure AI solutions are responsibly designed, governed, secured and aligned with business value. Lead current state and future state process design, identifying opportunities to simplify workflows, clarify ownership, improve governance controls, and enable processes through technology. Drive clarity and forward progress in ambiguous or evolving problem spaces. Facilitate cross-functional collaboration and alignment between business leaders, technical teams, IT architecture, security, operations, and external partners. Influence stakeholders and decision makers across multiple organizational levels to maintain momentum and remove barriers to technology adoption. Establish program governance, delivery frameworks, steering routines, decision forums, and communication structures that provide transparency and accountability. Proactively identify risks, conflicts, and competing priorities and drive resolution before they impact delivery. Translate complex technical and operational initiatives into clear updates, options, and recommendations for leadership. Coordinate with leadership and program managers to define roadmaps, timelines, budgets, resource plans, and sequencing of work. Support the scaling of technology capabilities across the organization through thoughtful change management, training, communications, and business stakeholder relationships. Foster a culture of collaboration, accountability, knowledge sharing, and continuous improvement across program teams. Provide leadership and mentorship to project managers and cross-functional team members. Clearly and concisely convey ideas in written and verbal formats, actively listen, and communicate effectively vertically and horizontally throughout the organization. Other general duties as assigned. Role-Specific Technical Knowledge & Skills Strong understanding of modern technology ecosystems within upstream oil and gas, including enterprise applications, data platforms/architecture, E&P technical applications, and field applications. Experience delivering initiatives involving system implementations/integrations, data governance frameworks, AI solution, machine learning, automation, and advanced analytics solutions. Ability to work effectively with application owners, infrastructure teams, cybersecurity, data engineers, software engineers, vendors, project managers, and business stakeholders to translate operational problems into scalable technical solutions. Experience contributing to program lifecycle activities, including roadmap development, scope definition, integrated planning, dependency management, budget and resource coordination, vendor coordination, change management, and adoption strategies. Experience working within Agile, Waterfall, or hybrid project environments. Ability to translate technical topics into business context for stakeholders and drive adoption of new capabilities. Expert with tools such as MS Teams, Azure DevOps, Excel, Visio, SharePoint, and PowerPoint. Demonstrates strong technical fluency across the tools and technologies supporting enterprise solutions and can lead meaningful discussions with technical and business teams. Experience supporting initiatives involving: Enterprise application implementations and upgrades Infrastructure, network, endpoint, and workplace technology initiatives Cybersecurity, identity, access, compliance, and IT governance programs Data platforms, analytics, reporting, automation, and integration solutions Vendor technology implementations and cross-functional transformation effort. Education: Bachelor's degree in related field is preferred. Project Management Professional (PMP) certification is preferred. Program or portfolio management experience preferred. Experience or coursework related to information technology, systems delivery, cybersecurity, data analytics, automation, or enterprise applications preferred. Typical Experience: 8-10+ years of experience in program management, project management, technology delivery, or a hybrid role leading complex technology initiatives across multiple teams and stakeholders. Experience leading multiple concurrent and interdependent technology workstreams involving senior business and IT stakeholders with projects including enterprise applications, infrastructure, cybersecurity, data, automation, integration, cloud, AI, advanced analytics, or transformation. SM Energy offers competitive compensation and benefits programs which include, but are not limited to, variable pay, health care coverage, retirement plan, protection coverage, time off and leave programs, training and development opportunities and a range of allowances connected to specific work situations. Details are available at Careers SM Energy Company (SM) (). Applications will be accepted on an ongoing basis until the position is filled.
Job DescriptionJob Description SM Energy is seeking a strategic and delivery-oriented IT Program Manager to lead cross-functional technology and digital initiatives within the Business Improvement Office (BIO) Execution team. Reporting to the BIO Senior Manager of Project Execution, this role is responsible for driving project and program delivery strategy, managing complex technical initiatives, and translating enterprise strategic priorities into execution while ensuring initiatives are aligned, coordinated, and delivered in a way that maximizes business value. The IT Program Manager provides program leadership, delivery oversight, and stakeholder coordination across a broad portfolio of technology initiatives, including enterprise applications, infrastructure, cybersecurity, data platforms, integrations, automation, artificial intelligence, advanced analytics, and custom development. Operating with both strategic perspective and execution discipline, this role sets direction, manages dependencies, identifies interdependencies, resolves competing priorities, drives clarity in ambiguity, and promotes adoption of solutions that deliver measurable business outcomes. This position requires a strong strategic mindset, the ability to influence without direct authority, and the capability to mobilize diverse teams toward shared objectives. The IT Program Manager partners closely with business leaders, IT leadership, project managers, and technical teams to keep projects aligned with program goals, guide teams through ambiguity, and deliver outcomes that support SM's strategic priorities. Essential Roles and Responsibilities Lead concurrent complex, enterprise-wide technology initiatives across business and IT teams. Connect strategic business objectives to technology programs, ensuring initiatives remain aligned with enterprise priorities. Support data governance efforts by defining ownership, improving data quality, and establishing accountability structures across technology platforms. Lead change management efforts across initiatives, ensuring end-user adoption of new processes, systems, and digital capabilities to achieve sustained business outcomes. Ensure successful transitions from project delivery to sustainable operations by overseeing hyper care, establishing clear process ownership, support models, documentation, controls, and support for ongoing performance. Measure program success by defining milestones, KPIs, value realization measures, and benefits tracking. Partner with technical teams to deliver capabilities through enterprise applications, infrastructure, cybersecurity, data platforms, integrations, automation, and custom-built solutions. Lead and coordinate AI-enabled initiatives, including opportunity identification, use case framing, stakeholder alignment, solution delivery, adoption planning and value realization. Identify and manage cross-project dependencies, risks, budgets, vendor needs, and resource constraints across technology workstreams. Mentor and collaborate with project managers to ensure individual projects align with broader program objectives, integrated roadmaps, delivery standards, dependencies, and expected business outcomes. Translate business problems into program requirements, partnering with architecture, security, infrastructure, applications, data, and operations teams to deliver scalable solutions. Partner with data architecture, cybersecurity, legal, and business stakeholders to ensure AI solutions are responsibly designed, governed, secured and aligned with business value. Lead current state and future state process design, identifying opportunities to simplify workflows, clarify ownership, improve governance controls, and enable processes through technology. Drive clarity and forward progress in ambiguous or evolving problem spaces. Facilitate cross-functional collaboration and alignment between business leaders, technical teams, IT architecture, security, operations, and external partners. Influence stakeholders and decision makers across multiple organizational levels to maintain momentum and remove barriers to technology adoption. Establish program governance, delivery frameworks, steering routines, decision forums, and communication structures that provide transparency and accountability. Proactively identify risks, conflicts, and competing priorities and drive resolution before they impact delivery. Translate complex technical and operational initiatives into clear updates, options, and recommendations for leadership. Coordinate with leadership and program managers to define roadmaps, timelines, budgets, resource plans, and sequencing of work. Support the scaling of technology capabilities across the organization through thoughtful change management, training, communications, and business stakeholder relationships. Foster a culture of collaboration, accountability, knowledge sharing, and continuous improvement across program teams. Provide leadership and mentorship to project managers and cross-functional team members. Clearly and concisely convey ideas in written and verbal formats, actively listen, and communicate effectively vertically and horizontally throughout the organization. Other general duties as assigned. Role-Specific Technical Knowledge & Skills Strong understanding of modern technology ecosystems within upstream oil and gas, including enterprise applications, data platforms/architecture, E&P technical applications, and field applications. Experience delivering initiatives involving system implementations/integrations, data governance frameworks, AI solution, machine learning, automation, and advanced analytics solutions. Ability to work effectively with application owners, infrastructure teams, cybersecurity, data engineers, software engineers, vendors, project managers, and business stakeholders to translate operational problems into scalable technical solutions. Experience contributing to program lifecycle activities, including roadmap development, scope definition, integrated planning, dependency management, budget and resource coordination, vendor coordination, change management, and adoption strategies. Experience working within Agile, Waterfall, or hybrid project environments. Ability to translate technical topics into business context for stakeholders and drive adoption of new capabilities. Expert with tools such as MS Teams, Azure DevOps, Excel, Visio, SharePoint, and PowerPoint. Demonstrates strong technical fluency across the tools and technologies supporting enterprise solutions and can lead meaningful discussions with technical and business teams. Experience supporting initiatives involving: Enterprise application implementations and upgrades Infrastructure, network, endpoint, and workplace technology initiatives Cybersecurity, identity, access, compliance, and IT governance programs Data platforms, analytics, reporting, automation, and integration solutions Vendor technology implementations and cross-functional transformation effort. Education: Bachelor's degree in related field is preferred. Project Management Professional (PMP) certification is preferred. Program or portfolio management experience preferred. Experience or coursework related to information technology, systems delivery, cybersecurity, data analytics, automation, or enterprise applications preferred. Typical Experience: 8-10+ years of experience in program management, project management, technology delivery, or a hybrid role leading complex technology initiatives across multiple teams and stakeholders. Experience leading multiple concurrent and interdependent technology workstreams involving senior business and IT stakeholders with projects including enterprise applications, infrastructure, cybersecurity, data, automation, integration, cloud, AI, advanced analytics, or transformation. SM Energy offers competitive compensation and benefits programs which include, but are not limited to, variable pay, health care coverage, retirement plan, protection coverage, time off and leave programs, training and development opportunities and a range of allowances connected to specific work situations. Details are available at Careers SM Energy Company (SM) (). Applications will be accepted on an ongoing basis until the position is filled.
09/22/2026
Full time
Job DescriptionJob Description SM Energy is seeking a strategic and delivery-oriented IT Program Manager to lead cross-functional technology and digital initiatives within the Business Improvement Office (BIO) Execution team. Reporting to the BIO Senior Manager of Project Execution, this role is responsible for driving project and program delivery strategy, managing complex technical initiatives, and translating enterprise strategic priorities into execution while ensuring initiatives are aligned, coordinated, and delivered in a way that maximizes business value. The IT Program Manager provides program leadership, delivery oversight, and stakeholder coordination across a broad portfolio of technology initiatives, including enterprise applications, infrastructure, cybersecurity, data platforms, integrations, automation, artificial intelligence, advanced analytics, and custom development. Operating with both strategic perspective and execution discipline, this role sets direction, manages dependencies, identifies interdependencies, resolves competing priorities, drives clarity in ambiguity, and promotes adoption of solutions that deliver measurable business outcomes. This position requires a strong strategic mindset, the ability to influence without direct authority, and the capability to mobilize diverse teams toward shared objectives. The IT Program Manager partners closely with business leaders, IT leadership, project managers, and technical teams to keep projects aligned with program goals, guide teams through ambiguity, and deliver outcomes that support SM's strategic priorities. Essential Roles and Responsibilities Lead concurrent complex, enterprise-wide technology initiatives across business and IT teams. Connect strategic business objectives to technology programs, ensuring initiatives remain aligned with enterprise priorities. Support data governance efforts by defining ownership, improving data quality, and establishing accountability structures across technology platforms. Lead change management efforts across initiatives, ensuring end-user adoption of new processes, systems, and digital capabilities to achieve sustained business outcomes. Ensure successful transitions from project delivery to sustainable operations by overseeing hyper care, establishing clear process ownership, support models, documentation, controls, and support for ongoing performance. Measure program success by defining milestones, KPIs, value realization measures, and benefits tracking. Partner with technical teams to deliver capabilities through enterprise applications, infrastructure, cybersecurity, data platforms, integrations, automation, and custom-built solutions. Lead and coordinate AI-enabled initiatives, including opportunity identification, use case framing, stakeholder alignment, solution delivery, adoption planning and value realization. Identify and manage cross-project dependencies, risks, budgets, vendor needs, and resource constraints across technology workstreams. Mentor and collaborate with project managers to ensure individual projects align with broader program objectives, integrated roadmaps, delivery standards, dependencies, and expected business outcomes. Translate business problems into program requirements, partnering with architecture, security, infrastructure, applications, data, and operations teams to deliver scalable solutions. Partner with data architecture, cybersecurity, legal, and business stakeholders to ensure AI solutions are responsibly designed, governed, secured and aligned with business value. Lead current state and future state process design, identifying opportunities to simplify workflows, clarify ownership, improve governance controls, and enable processes through technology. Drive clarity and forward progress in ambiguous or evolving problem spaces. Facilitate cross-functional collaboration and alignment between business leaders, technical teams, IT architecture, security, operations, and external partners. Influence stakeholders and decision makers across multiple organizational levels to maintain momentum and remove barriers to technology adoption. Establish program governance, delivery frameworks, steering routines, decision forums, and communication structures that provide transparency and accountability. Proactively identify risks, conflicts, and competing priorities and drive resolution before they impact delivery. Translate complex technical and operational initiatives into clear updates, options, and recommendations for leadership. Coordinate with leadership and program managers to define roadmaps, timelines, budgets, resource plans, and sequencing of work. Support the scaling of technology capabilities across the organization through thoughtful change management, training, communications, and business stakeholder relationships. Foster a culture of collaboration, accountability, knowledge sharing, and continuous improvement across program teams. Provide leadership and mentorship to project managers and cross-functional team members. Clearly and concisely convey ideas in written and verbal formats, actively listen, and communicate effectively vertically and horizontally throughout the organization. Other general duties as assigned. Role-Specific Technical Knowledge & Skills Strong understanding of modern technology ecosystems within upstream oil and gas, including enterprise applications, data platforms/architecture, E&P technical applications, and field applications. Experience delivering initiatives involving system implementations/integrations, data governance frameworks, AI solution, machine learning, automation, and advanced analytics solutions. Ability to work effectively with application owners, infrastructure teams, cybersecurity, data engineers, software engineers, vendors, project managers, and business stakeholders to translate operational problems into scalable technical solutions. Experience contributing to program lifecycle activities, including roadmap development, scope definition, integrated planning, dependency management, budget and resource coordination, vendor coordination, change management, and adoption strategies. Experience working within Agile, Waterfall, or hybrid project environments. Ability to translate technical topics into business context for stakeholders and drive adoption of new capabilities. Expert with tools such as MS Teams, Azure DevOps, Excel, Visio, SharePoint, and PowerPoint. Demonstrates strong technical fluency across the tools and technologies supporting enterprise solutions and can lead meaningful discussions with technical and business teams. Experience supporting initiatives involving: Enterprise application implementations and upgrades Infrastructure, network, endpoint, and workplace technology initiatives Cybersecurity, identity, access, compliance, and IT governance programs Data platforms, analytics, reporting, automation, and integration solutions Vendor technology implementations and cross-functional transformation effort. Education: Bachelor's degree in related field is preferred. Project Management Professional (PMP) certification is preferred. Program or portfolio management experience preferred. Experience or coursework related to information technology, systems delivery, cybersecurity, data analytics, automation, or enterprise applications preferred. Typical Experience: 8-10+ years of experience in program management, project management, technology delivery, or a hybrid role leading complex technology initiatives across multiple teams and stakeholders. Experience leading multiple concurrent and interdependent technology workstreams involving senior business and IT stakeholders with projects including enterprise applications, infrastructure, cybersecurity, data, automation, integration, cloud, AI, advanced analytics, or transformation. SM Energy offers competitive compensation and benefits programs which include, but are not limited to, variable pay, health care coverage, retirement plan, protection coverage, time off and leave programs, training and development opportunities and a range of allowances connected to specific work situations. Details are available at Careers SM Energy Company (SM) (). Applications will be accepted on an ongoing basis until the position is filled.
Job DescriptionJob DescriptionWHO WE ARE US AI stands as a forward-thinking digital transformation enterprise, dedicated to enabling individuals to achieve remarkable feats through cutting-edge technology. As a leader in Artificial Intelligence, Cybersecurity and Self-Healing Infrastructure, we are actively seeking top-tier talent to spearhead the commercialization of groundbreaking products and propel our business to new heights. If you're passionate about pushing the boundaries of what's possible in the digital realm, then this is the place for you. Come work with us, and let's redefine the future together. About the job As a Cybersecurity Project Manager, you'll lead key initiatives to optimize and evolve our technology and business processes. Your role involves integrating tech solutions, managing organizational change, and enhancing efficiency across departments. You'll use your project management and technical skills to work with cross-functional teams, define project scopes, develop timelines, allocate resources, and ensure deliverables are met. You'll also identify opportunities for improvement and guide the organization through transformation. The ideal candidate will have strong technical and project management skills, along with a solid understanding of business operations. What you'll do Oversee the planning, execution, and monitoring of cybersecurity transformation projects from start to finish, ensuring they align with organizational goals. Work with IT experts to identify and implement technology solutions that enhance cybersecurity and optimize business processes. Develop and execute change management strategies to ensure smooth transitions during cybersecurity initiatives, including stakeholder communication and training. Engage with stakeholders to gather requirements and prioritize initiatives that provide the most value. Manage budget, personnel, and technology effectively to support project success and stay within timelines and budget. Identify potential risks and develop strategies to address them, minimizing disruptions to project goals. Set KPIs and metrics to monitor project progress, provide regular updates, and report to senior management and stakeholders. Seek opportunities for continuous improvement, using feedback and lessons learned to refine methodologies and enhance outcomes. Implement rigorous testing and quality assurance processes to maintain high standards for project deliverables. Foster a collaborative environment, share knowledge and best practices, and document successes to guide future initiatives. Perform such other duties as may be delegated by the company Education & Experience Bachelor's degree in business, technology, or a related field Minimum of seven (7) years of experience leading and managing complex cybersecurity projects from initiation to completion, including project planning, execution, resource management, risk assessment and stakeholder communication. Proven track record of driving business transformation initiatives, such as process reengineering, organizational restructuring, digital transformation, or system implementations, resulting in measurable improvements in efficiency, productivity, and profitability A solid understanding of technical solutions relevant to business transformation, such as business intelligence tools, workflow automation, and emerging technologies like artificial intelligence and machine learning. Experience with project management tools and software, such as JIRA, Asana, Microsoft Project, or similar platforms used to plan, execute, and monitor project progress Required Skills / Certifications Certified ScrumMaster (CSM) or Project Management Professional (PMP) Proficiency in data analysis, interpretation, and decision-making, utilizing quantitative and qualitative methods to assess project performance, identify trends, evaluate risks, and make informed recommendations for process improvements and strategic initiatives Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts, project updates, and strategic recommendations to diverse audiences, including executives, senior management, project teams and external stakeholders High-level experience within the cybersecurity space Experience with the Scaled Agile Framework Skill in identifying potential project risks, implementing risk mitigation strategies, and adapting plans to address unforeseen challenges Adaptability to changing project requirements, priorities, or unexpected situations, and the flexibility to adjust project plans accordingly Preferred Skills / Certifications Master's degree in business, technology or related field CompTIA Security+ certification Security clearance You must be able to obtain a security clearance (Secret or higher) - US Citizenship required COMPENSATION $100,000-$200,000 per year based on skills, experience benefits We offer a comprehensive benefits package, paid time off, life insurance, 401(k) retirement savings plan with employer matching, and opportunities for professional growth and career development.
09/22/2026
Full time
Job DescriptionJob DescriptionWHO WE ARE US AI stands as a forward-thinking digital transformation enterprise, dedicated to enabling individuals to achieve remarkable feats through cutting-edge technology. As a leader in Artificial Intelligence, Cybersecurity and Self-Healing Infrastructure, we are actively seeking top-tier talent to spearhead the commercialization of groundbreaking products and propel our business to new heights. If you're passionate about pushing the boundaries of what's possible in the digital realm, then this is the place for you. Come work with us, and let's redefine the future together. About the job As a Cybersecurity Project Manager, you'll lead key initiatives to optimize and evolve our technology and business processes. Your role involves integrating tech solutions, managing organizational change, and enhancing efficiency across departments. You'll use your project management and technical skills to work with cross-functional teams, define project scopes, develop timelines, allocate resources, and ensure deliverables are met. You'll also identify opportunities for improvement and guide the organization through transformation. The ideal candidate will have strong technical and project management skills, along with a solid understanding of business operations. What you'll do Oversee the planning, execution, and monitoring of cybersecurity transformation projects from start to finish, ensuring they align with organizational goals. Work with IT experts to identify and implement technology solutions that enhance cybersecurity and optimize business processes. Develop and execute change management strategies to ensure smooth transitions during cybersecurity initiatives, including stakeholder communication and training. Engage with stakeholders to gather requirements and prioritize initiatives that provide the most value. Manage budget, personnel, and technology effectively to support project success and stay within timelines and budget. Identify potential risks and develop strategies to address them, minimizing disruptions to project goals. Set KPIs and metrics to monitor project progress, provide regular updates, and report to senior management and stakeholders. Seek opportunities for continuous improvement, using feedback and lessons learned to refine methodologies and enhance outcomes. Implement rigorous testing and quality assurance processes to maintain high standards for project deliverables. Foster a collaborative environment, share knowledge and best practices, and document successes to guide future initiatives. Perform such other duties as may be delegated by the company Education & Experience Bachelor's degree in business, technology, or a related field Minimum of seven (7) years of experience leading and managing complex cybersecurity projects from initiation to completion, including project planning, execution, resource management, risk assessment and stakeholder communication. Proven track record of driving business transformation initiatives, such as process reengineering, organizational restructuring, digital transformation, or system implementations, resulting in measurable improvements in efficiency, productivity, and profitability A solid understanding of technical solutions relevant to business transformation, such as business intelligence tools, workflow automation, and emerging technologies like artificial intelligence and machine learning. Experience with project management tools and software, such as JIRA, Asana, Microsoft Project, or similar platforms used to plan, execute, and monitor project progress Required Skills / Certifications Certified ScrumMaster (CSM) or Project Management Professional (PMP) Proficiency in data analysis, interpretation, and decision-making, utilizing quantitative and qualitative methods to assess project performance, identify trends, evaluate risks, and make informed recommendations for process improvements and strategic initiatives Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts, project updates, and strategic recommendations to diverse audiences, including executives, senior management, project teams and external stakeholders High-level experience within the cybersecurity space Experience with the Scaled Agile Framework Skill in identifying potential project risks, implementing risk mitigation strategies, and adapting plans to address unforeseen challenges Adaptability to changing project requirements, priorities, or unexpected situations, and the flexibility to adjust project plans accordingly Preferred Skills / Certifications Master's degree in business, technology or related field CompTIA Security+ certification Security clearance You must be able to obtain a security clearance (Secret or higher) - US Citizenship required COMPENSATION $100,000-$200,000 per year based on skills, experience benefits We offer a comprehensive benefits package, paid time off, life insurance, 401(k) retirement savings plan with employer matching, and opportunities for professional growth and career development.
Job DescriptionJob DescriptionWHO WE ARE US AI stands as a forward-thinking digital transformation enterprise, dedicated to enabling individuals to achieve remarkable feats through cutting-edge technology. As a leader in Artificial Intelligence, Cybersecurity and Self-Healing Infrastructure, we are actively seeking top-tier talent to spearhead the commercialization of groundbreaking products and propel our business to new heights. If you're passionate about pushing the boundaries of what's possible in the digital realm, then this is the place for you. Come work with us, and let's redefine the future together. About the job As a Cybersecurity Project Manager, you'll lead key initiatives to optimize and evolve our technology and business processes. Your role involves integrating tech solutions, managing organizational change, and enhancing efficiency across departments. You'll use your project management and technical skills to work with cross-functional teams, define project scopes, develop timelines, allocate resources, and ensure deliverables are met. You'll also identify opportunities for improvement and guide the organization through transformation. The ideal candidate will have strong technical and project management skills, along with a solid understanding of business operations. What you'll do Oversee the planning, execution, and monitoring of cybersecurity transformation projects from start to finish, ensuring they align with organizational goals. Work with IT experts to identify and implement technology solutions that enhance cybersecurity and optimize business processes. Develop and execute change management strategies to ensure smooth transitions during cybersecurity initiatives, including stakeholder communication and training. Engage with stakeholders to gather requirements and prioritize initiatives that provide the most value. Manage budget, personnel, and technology effectively to support project success and stay within timelines and budget. Identify potential risks and develop strategies to address them, minimizing disruptions to project goals. Set KPIs and metrics to monitor project progress, provide regular updates, and report to senior management and stakeholders. Seek opportunities for continuous improvement, using feedback and lessons learned to refine methodologies and enhance outcomes. Implement rigorous testing and quality assurance processes to maintain high standards for project deliverables. Foster a collaborative environment, share knowledge and best practices, and document successes to guide future initiatives. Perform such other duties as may be delegated by the company Education & Experience Bachelor's degree in business, technology, or a related field Minimum of seven (7) years of experience leading and managing complex cybersecurity projects from initiation to completion, including project planning, execution, resource management, risk assessment and stakeholder communication. Proven track record of driving business transformation initiatives, such as process reengineering, organizational restructuring, digital transformation, or system implementations, resulting in measurable improvements in efficiency, productivity, and profitability A solid understanding of technical solutions relevant to business transformation, such as business intelligence tools, workflow automation, and emerging technologies like artificial intelligence and machine learning. Experience with project management tools and software, such as JIRA, Asana, Microsoft Project, or similar platforms used to plan, execute, and monitor project progress Required Skills / Certifications Certified ScrumMaster (CSM) or Project Management Professional (PMP) Proficiency in data analysis, interpretation, and decision-making, utilizing quantitative and qualitative methods to assess project performance, identify trends, evaluate risks, and make informed recommendations for process improvements and strategic initiatives Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts, project updates, and strategic recommendations to diverse audiences, including executives, senior management, project teams and external stakeholders High-level experience within the cybersecurity space Experience with the Scaled Agile Framework Skill in identifying potential project risks, implementing risk mitigation strategies, and adapting plans to address unforeseen challenges Adaptability to changing project requirements, priorities, or unexpected situations, and the flexibility to adjust project plans accordingly Preferred Skills / Certifications Master's degree in business, technology or related field CompTIA Security+ certification Security clearance You must be able to obtain a security clearance (Secret or higher) - US Citizenship required COMPENSATION $100,000-$200,000 per year based on skills, experience benefits We offer a comprehensive benefits package, paid time off, life insurance, 401(k) retirement savings plan with employer matching, and opportunities for professional growth and career development.
09/22/2026
Full time
Job DescriptionJob DescriptionWHO WE ARE US AI stands as a forward-thinking digital transformation enterprise, dedicated to enabling individuals to achieve remarkable feats through cutting-edge technology. As a leader in Artificial Intelligence, Cybersecurity and Self-Healing Infrastructure, we are actively seeking top-tier talent to spearhead the commercialization of groundbreaking products and propel our business to new heights. If you're passionate about pushing the boundaries of what's possible in the digital realm, then this is the place for you. Come work with us, and let's redefine the future together. About the job As a Cybersecurity Project Manager, you'll lead key initiatives to optimize and evolve our technology and business processes. Your role involves integrating tech solutions, managing organizational change, and enhancing efficiency across departments. You'll use your project management and technical skills to work with cross-functional teams, define project scopes, develop timelines, allocate resources, and ensure deliverables are met. You'll also identify opportunities for improvement and guide the organization through transformation. The ideal candidate will have strong technical and project management skills, along with a solid understanding of business operations. What you'll do Oversee the planning, execution, and monitoring of cybersecurity transformation projects from start to finish, ensuring they align with organizational goals. Work with IT experts to identify and implement technology solutions that enhance cybersecurity and optimize business processes. Develop and execute change management strategies to ensure smooth transitions during cybersecurity initiatives, including stakeholder communication and training. Engage with stakeholders to gather requirements and prioritize initiatives that provide the most value. Manage budget, personnel, and technology effectively to support project success and stay within timelines and budget. Identify potential risks and develop strategies to address them, minimizing disruptions to project goals. Set KPIs and metrics to monitor project progress, provide regular updates, and report to senior management and stakeholders. Seek opportunities for continuous improvement, using feedback and lessons learned to refine methodologies and enhance outcomes. Implement rigorous testing and quality assurance processes to maintain high standards for project deliverables. Foster a collaborative environment, share knowledge and best practices, and document successes to guide future initiatives. Perform such other duties as may be delegated by the company Education & Experience Bachelor's degree in business, technology, or a related field Minimum of seven (7) years of experience leading and managing complex cybersecurity projects from initiation to completion, including project planning, execution, resource management, risk assessment and stakeholder communication. Proven track record of driving business transformation initiatives, such as process reengineering, organizational restructuring, digital transformation, or system implementations, resulting in measurable improvements in efficiency, productivity, and profitability A solid understanding of technical solutions relevant to business transformation, such as business intelligence tools, workflow automation, and emerging technologies like artificial intelligence and machine learning. Experience with project management tools and software, such as JIRA, Asana, Microsoft Project, or similar platforms used to plan, execute, and monitor project progress Required Skills / Certifications Certified ScrumMaster (CSM) or Project Management Professional (PMP) Proficiency in data analysis, interpretation, and decision-making, utilizing quantitative and qualitative methods to assess project performance, identify trends, evaluate risks, and make informed recommendations for process improvements and strategic initiatives Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts, project updates, and strategic recommendations to diverse audiences, including executives, senior management, project teams and external stakeholders High-level experience within the cybersecurity space Experience with the Scaled Agile Framework Skill in identifying potential project risks, implementing risk mitigation strategies, and adapting plans to address unforeseen challenges Adaptability to changing project requirements, priorities, or unexpected situations, and the flexibility to adjust project plans accordingly Preferred Skills / Certifications Master's degree in business, technology or related field CompTIA Security+ certification Security clearance You must be able to obtain a security clearance (Secret or higher) - US Citizenship required COMPENSATION $100,000-$200,000 per year based on skills, experience benefits We offer a comprehensive benefits package, paid time off, life insurance, 401(k) retirement savings plan with employer matching, and opportunities for professional growth and career development.
Tri-Force Consulting Services, Inc.
Jersey City, New Jersey
Job DescriptionJob DescriptionJob Title: Program Manager (6014-1) Location: 2 BROADWAY, NY, NY 10004 Client: Metropolitan Transportation Authority Duration: 12 Months Note: A HYBRID SCHEDULE (3 DAYS ONSITE / 2 DAYS REMOTE). Key Responsibilities Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise. Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate. Additionally, the candidate should be able to demonstrate a history of hands-on involvement in large programs involving IT project work. Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costs Change management experience Requirements: MBA preferred Minimum 10 years of business experience LEAN certification / Six Sigma training or comparable required. Professional communication skills and proven leadership capabilities. Demonstrated analytical capabilities and quantitative skills. Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization. Experience with project management and work plan development. Excellent written, verbal, and digital communication skills, as well as interpersonal skills. Demonstrated ability to work in a high-profile, high-pressure environment effectively. Excellent organizational, facilitation, and presentation skills. Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio. Prior experience with translating business needs to functional requirement specifications for technology. Prior experience in government agency is a plus. Additional Skills and Information: AI Prompting and Agent creation experience If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. About Us: Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specialises in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
09/22/2026
Full time
Job DescriptionJob DescriptionJob Title: Program Manager (6014-1) Location: 2 BROADWAY, NY, NY 10004 Client: Metropolitan Transportation Authority Duration: 12 Months Note: A HYBRID SCHEDULE (3 DAYS ONSITE / 2 DAYS REMOTE). Key Responsibilities Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise. Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate. Additionally, the candidate should be able to demonstrate a history of hands-on involvement in large programs involving IT project work. Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costs Change management experience Requirements: MBA preferred Minimum 10 years of business experience LEAN certification / Six Sigma training or comparable required. Professional communication skills and proven leadership capabilities. Demonstrated analytical capabilities and quantitative skills. Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization. Experience with project management and work plan development. Excellent written, verbal, and digital communication skills, as well as interpersonal skills. Demonstrated ability to work in a high-profile, high-pressure environment effectively. Excellent organizational, facilitation, and presentation skills. Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio. Prior experience with translating business needs to functional requirement specifications for technology. Prior experience in government agency is a plus. Additional Skills and Information: AI Prompting and Agent creation experience If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. About Us: Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specialises in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
Tri-Force Consulting Services, Inc.
White Plains, New York
Job DescriptionJob DescriptionJob Title: Program Manager (6014-1) Location: 2 BROADWAY, NY, NY 10004 Client: Metropolitan Transportation Authority Duration: 12 Months Note: A HYBRID SCHEDULE (3 DAYS ONSITE / 2 DAYS REMOTE). Key Responsibilities Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise. Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate. Additionally, the candidate should be able to demonstrate a history of hands-on involvement in large programs involving IT project work. Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costs Change management experience Requirements: MBA preferred Minimum 10 years of business experience LEAN certification / Six Sigma training or comparable required. Professional communication skills and proven leadership capabilities. Demonstrated analytical capabilities and quantitative skills. Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization. Experience with project management and work plan development. Excellent written, verbal, and digital communication skills, as well as interpersonal skills. Demonstrated ability to work in a high-profile, high-pressure environment effectively. Excellent organizational, facilitation, and presentation skills. Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio. Prior experience with translating business needs to functional requirement specifications for technology. Prior experience in government agency is a plus. Additional Skills and Information: AI Prompting and Agent creation experience If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. About Us: Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specialises in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
09/22/2026
Full time
Job DescriptionJob DescriptionJob Title: Program Manager (6014-1) Location: 2 BROADWAY, NY, NY 10004 Client: Metropolitan Transportation Authority Duration: 12 Months Note: A HYBRID SCHEDULE (3 DAYS ONSITE / 2 DAYS REMOTE). Key Responsibilities Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise. Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate. Additionally, the candidate should be able to demonstrate a history of hands-on involvement in large programs involving IT project work. Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costs Change management experience Requirements: MBA preferred Minimum 10 years of business experience LEAN certification / Six Sigma training or comparable required. Professional communication skills and proven leadership capabilities. Demonstrated analytical capabilities and quantitative skills. Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization. Experience with project management and work plan development. Excellent written, verbal, and digital communication skills, as well as interpersonal skills. Demonstrated ability to work in a high-profile, high-pressure environment effectively. Excellent organizational, facilitation, and presentation skills. Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio. Prior experience with translating business needs to functional requirement specifications for technology. Prior experience in government agency is a plus. Additional Skills and Information: AI Prompting and Agent creation experience If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. About Us: Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specialises in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
Tri-Force Consulting Services, Inc.
New York City, New York
Job DescriptionJob DescriptionJob Title: Program Manager (6014-1) Location: 2 BROADWAY, NY, NY 10004 Client: Metropolitan Transportation Authority Duration: 12 Months Note: A HYBRID SCHEDULE (3 DAYS ONSITE / 2 DAYS REMOTE). Key Responsibilities Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise. Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate. Additionally, the candidate should be able to demonstrate a history of hands-on involvement in large programs involving IT project work. Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costs Change management experience Requirements: MBA preferred Minimum 10 years of business experience LEAN certification / Six Sigma training or comparable required. Professional communication skills and proven leadership capabilities. Demonstrated analytical capabilities and quantitative skills. Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization. Experience with project management and work plan development. Excellent written, verbal, and digital communication skills, as well as interpersonal skills. Demonstrated ability to work in a high-profile, high-pressure environment effectively. Excellent organizational, facilitation, and presentation skills. Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio. Prior experience with translating business needs to functional requirement specifications for technology. Prior experience in government agency is a plus. Additional Skills and Information: AI Prompting and Agent creation experience If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. About Us: Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specialises in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
09/22/2026
Full time
Job DescriptionJob DescriptionJob Title: Program Manager (6014-1) Location: 2 BROADWAY, NY, NY 10004 Client: Metropolitan Transportation Authority Duration: 12 Months Note: A HYBRID SCHEDULE (3 DAYS ONSITE / 2 DAYS REMOTE). Key Responsibilities Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise. Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate. Additionally, the candidate should be able to demonstrate a history of hands-on involvement in large programs involving IT project work. Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costs Change management experience Requirements: MBA preferred Minimum 10 years of business experience LEAN certification / Six Sigma training or comparable required. Professional communication skills and proven leadership capabilities. Demonstrated analytical capabilities and quantitative skills. Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization. Experience with project management and work plan development. Excellent written, verbal, and digital communication skills, as well as interpersonal skills. Demonstrated ability to work in a high-profile, high-pressure environment effectively. Excellent organizational, facilitation, and presentation skills. Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio. Prior experience with translating business needs to functional requirement specifications for technology. Prior experience in government agency is a plus. Additional Skills and Information: AI Prompting and Agent creation experience If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. About Us: Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specialises in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
Job DescriptionJob Description At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results. We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time! We have a current opening for a Technology Project Manager, this position can sit out of any of our Dallas office. The Technology Project Manager will lead strategic technology initiatives while contributing to the development and continuous improvement of Royal Electric's project management practices, governance framework, and project delivery capabilities. This role is responsible for driving successful project outcomes, fostering stakeholder alignment, and supporting organizational project management maturity across the enterprise. Success in the position is achieved through the following duties & responsibilities: Define project scope, objectives, timelines, and resource plans. Develop detailed project plans, schedules, budgets, and risk registers. Lead project execution using Agile, Waterfall, or hybrid methodologies. Track progress, manage dependencies, and ensure milestone delivery. Serve as the primary liaison between IT, business units, vendors, and executive leadership. Facilitate project governance meetings, steering committees, and status reporting. Manage expectations and resolve conflicts across stakeholders. Identify and mitigate project risks, issues, and constraints. Manage change requests, scope creep, and prioritization decisions. Escalate critical issues and propose corrective actions. Manage system integrators, software vendors, and service providers. Oversee contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs). Track project financials, forecasting, and cost controls. Coordinate deployments for infrastructure, applications, cloud migrations, ERP, HRIS, cybersecurity, and digital platforms. Ensure alignment with enterprise architecture, security, and compliance standards. Support User Acceptance Testing (UAT), training, cutover activities, and post-go-live stabilization. Contribute to the development and continuous improvement of the PMO framework, including governance standards, project delivery methodologies, templates, tools, and reporting practices. Partner with PMO leadership and cross-functional stakeholders to define, document, and optimize project delivery processes that improve consistency, scalability, and project outcomes. Drive adoption of project management best practices and continuous improvement initiatives to enhance project delivery effectiveness and organizational project management maturity. Support portfolio-level reporting and the development of project performance metrics, delivery KPIs, and executive dashboards that provide visibility into project and portfolio health. Maintain project documentation, charters, RAID logs, and executive dashboards. Enforce PMO standards, templates, and governance frameworks. Capture lessons learned and best practices. Requirements Bachelor's degree in Information Systems, Computer Science, Project Management, Business Administration, or a related field (or equivalent experience). Project Management Professional (PMP) certification required. 7+ years of project management experience with a focus on technology initiatives. Proven experience managing enterprise-scale technology projects, including infrastructure, applications, cloud, cybersecurity, ERP, HRIS, and business systems implementations. Strong knowledge of project management methodologies, governance practices, and delivery frameworks, including Agile, Waterfall, and hybrid approaches. Experience with project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, or similar platforms. Experience establishing, enhancing, or operating within PMO governance frameworks, including project lifecycle methodologies, standards, templates, and reporting processes. Demonstrated ability to define, document, and improve project delivery processes that drive consistency, scalability, and successful business outcomes. Experience developing project metrics, executive dashboards, portfolio reporting, and key performance indicators (KPIs). Strong stakeholder management, communication, facilitation, and executive presentation skills. Experience managing vendors, contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs). Ability to manage multiple concurrent projects and priorities in a fast-paced environment. Preferred Agile certification such as CSM, SAFe, or PMI-ACP. Experience implementing or supporting enterprise platforms such as SAP, Oracle, Workday, Microsoft Dynamics, Autodesk, or similar solutions. Experience with cloud transformation initiatives utilizing Azure, AWS, or Google Cloud Platform (GCP). Experience within construction, engineering, manufacturing, utilities, or other project-based industries. Experience with portfolio management, resource capacity planning, demand management, or project portfolio governance. Experience leading large-scale organizational change management and technology adoption initiatives Salary Range: $115,000/year - $140,000/year This is exempt position We offer competitive wages plus benefits and 401(k). Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws. We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: Equal Opportunity/Affirmative Action Employer: Veterans, women & minorities encouraged to apply. Applicants must be authorized to work in the United States. Royal Electric is unable to sponsor or take over sponsorship of employment Visa at this time. We promote a drug free workplace. Benefits Health Health Care Plan (3 types of medical plans, Discounted Dental & Orthodontist services for adults & children, Premium Vision Plan) Retirement Plan (Traditional 401k, Roth 401k). $50k Life Insurance (Basic, Voluntary, & AD&D) Paid Time Off (Vacation, Sick Leave, and 8 Paid Holidays) Family Leave FMLA (Maternity & Paternity) Short Term & Long-Term Disability Pet Insurance Flex Spending Accounts: Healthcare, Dependent care (Daycare children & elderly - work related), & Transit Pharmacy discounts Kisx Card (Surgery & Imaging Program) Opportunity for tuition reimbursement Wellness Resources Free telehealth Health Joy App Free peer coach support - (mental health, stress management, substance use, and suicidal ideation) CancerCARE 1:1 Consulting and support with expert medical team Employee Assistance Support Hearing Aid discount plan Laser VisionCare discount plan Learning & Development Safety training: Getting Everyone Home Safely Professional & Leadership Development Training Skill Development Training Mentorship Program On-The-Job & Classroom Training Employee Referral Program: We value referrals from our employees! If you know someone who would be a great fit for this role, please refer them through our company's referral program. Successful referrals can earn you an incentive!
09/22/2026
Full time
Job DescriptionJob Description At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results. We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time! We have a current opening for a Technology Project Manager, this position can sit out of any of our Dallas office. The Technology Project Manager will lead strategic technology initiatives while contributing to the development and continuous improvement of Royal Electric's project management practices, governance framework, and project delivery capabilities. This role is responsible for driving successful project outcomes, fostering stakeholder alignment, and supporting organizational project management maturity across the enterprise. Success in the position is achieved through the following duties & responsibilities: Define project scope, objectives, timelines, and resource plans. Develop detailed project plans, schedules, budgets, and risk registers. Lead project execution using Agile, Waterfall, or hybrid methodologies. Track progress, manage dependencies, and ensure milestone delivery. Serve as the primary liaison between IT, business units, vendors, and executive leadership. Facilitate project governance meetings, steering committees, and status reporting. Manage expectations and resolve conflicts across stakeholders. Identify and mitigate project risks, issues, and constraints. Manage change requests, scope creep, and prioritization decisions. Escalate critical issues and propose corrective actions. Manage system integrators, software vendors, and service providers. Oversee contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs). Track project financials, forecasting, and cost controls. Coordinate deployments for infrastructure, applications, cloud migrations, ERP, HRIS, cybersecurity, and digital platforms. Ensure alignment with enterprise architecture, security, and compliance standards. Support User Acceptance Testing (UAT), training, cutover activities, and post-go-live stabilization. Contribute to the development and continuous improvement of the PMO framework, including governance standards, project delivery methodologies, templates, tools, and reporting practices. Partner with PMO leadership and cross-functional stakeholders to define, document, and optimize project delivery processes that improve consistency, scalability, and project outcomes. Drive adoption of project management best practices and continuous improvement initiatives to enhance project delivery effectiveness and organizational project management maturity. Support portfolio-level reporting and the development of project performance metrics, delivery KPIs, and executive dashboards that provide visibility into project and portfolio health. Maintain project documentation, charters, RAID logs, and executive dashboards. Enforce PMO standards, templates, and governance frameworks. Capture lessons learned and best practices. Requirements Bachelor's degree in Information Systems, Computer Science, Project Management, Business Administration, or a related field (or equivalent experience). Project Management Professional (PMP) certification required. 7+ years of project management experience with a focus on technology initiatives. Proven experience managing enterprise-scale technology projects, including infrastructure, applications, cloud, cybersecurity, ERP, HRIS, and business systems implementations. Strong knowledge of project management methodologies, governance practices, and delivery frameworks, including Agile, Waterfall, and hybrid approaches. Experience with project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, or similar platforms. Experience establishing, enhancing, or operating within PMO governance frameworks, including project lifecycle methodologies, standards, templates, and reporting processes. Demonstrated ability to define, document, and improve project delivery processes that drive consistency, scalability, and successful business outcomes. Experience developing project metrics, executive dashboards, portfolio reporting, and key performance indicators (KPIs). Strong stakeholder management, communication, facilitation, and executive presentation skills. Experience managing vendors, contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs). Ability to manage multiple concurrent projects and priorities in a fast-paced environment. Preferred Agile certification such as CSM, SAFe, or PMI-ACP. Experience implementing or supporting enterprise platforms such as SAP, Oracle, Workday, Microsoft Dynamics, Autodesk, or similar solutions. Experience with cloud transformation initiatives utilizing Azure, AWS, or Google Cloud Platform (GCP). Experience within construction, engineering, manufacturing, utilities, or other project-based industries. Experience with portfolio management, resource capacity planning, demand management, or project portfolio governance. Experience leading large-scale organizational change management and technology adoption initiatives Salary Range: $115,000/year - $140,000/year This is exempt position We offer competitive wages plus benefits and 401(k). Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws. We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: Equal Opportunity/Affirmative Action Employer: Veterans, women & minorities encouraged to apply. Applicants must be authorized to work in the United States. Royal Electric is unable to sponsor or take over sponsorship of employment Visa at this time. We promote a drug free workplace. Benefits Health Health Care Plan (3 types of medical plans, Discounted Dental & Orthodontist services for adults & children, Premium Vision Plan) Retirement Plan (Traditional 401k, Roth 401k). $50k Life Insurance (Basic, Voluntary, & AD&D) Paid Time Off (Vacation, Sick Leave, and 8 Paid Holidays) Family Leave FMLA (Maternity & Paternity) Short Term & Long-Term Disability Pet Insurance Flex Spending Accounts: Healthcare, Dependent care (Daycare children & elderly - work related), & Transit Pharmacy discounts Kisx Card (Surgery & Imaging Program) Opportunity for tuition reimbursement Wellness Resources Free telehealth Health Joy App Free peer coach support - (mental health, stress management, substance use, and suicidal ideation) CancerCARE 1:1 Consulting and support with expert medical team Employee Assistance Support Hearing Aid discount plan Laser VisionCare discount plan Learning & Development Safety training: Getting Everyone Home Safely Professional & Leadership Development Training Skill Development Training Mentorship Program On-The-Job & Classroom Training Employee Referral Program: We value referrals from our employees! If you know someone who would be a great fit for this role, please refer them through our company's referral program. Successful referrals can earn you an incentive!
Job DescriptionJob Description At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results. We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time! We have a current opening for a Technology Project Manager, this position can sit out of any of our Dallas office. The Technology Project Manager will lead strategic technology initiatives while contributing to the development and continuous improvement of Royal Electric's project management practices, governance framework, and project delivery capabilities. This role is responsible for driving successful project outcomes, fostering stakeholder alignment, and supporting organizational project management maturity across the enterprise. Success in the position is achieved through the following duties & responsibilities: Define project scope, objectives, timelines, and resource plans. Develop detailed project plans, schedules, budgets, and risk registers. Lead project execution using Agile, Waterfall, or hybrid methodologies. Track progress, manage dependencies, and ensure milestone delivery. Serve as the primary liaison between IT, business units, vendors, and executive leadership. Facilitate project governance meetings, steering committees, and status reporting. Manage expectations and resolve conflicts across stakeholders. Identify and mitigate project risks, issues, and constraints. Manage change requests, scope creep, and prioritization decisions. Escalate critical issues and propose corrective actions. Manage system integrators, software vendors, and service providers. Oversee contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs). Track project financials, forecasting, and cost controls. Coordinate deployments for infrastructure, applications, cloud migrations, ERP, HRIS, cybersecurity, and digital platforms. Ensure alignment with enterprise architecture, security, and compliance standards. Support User Acceptance Testing (UAT), training, cutover activities, and post-go-live stabilization. Contribute to the development and continuous improvement of the PMO framework, including governance standards, project delivery methodologies, templates, tools, and reporting practices. Partner with PMO leadership and cross-functional stakeholders to define, document, and optimize project delivery processes that improve consistency, scalability, and project outcomes. Drive adoption of project management best practices and continuous improvement initiatives to enhance project delivery effectiveness and organizational project management maturity. Support portfolio-level reporting and the development of project performance metrics, delivery KPIs, and executive dashboards that provide visibility into project and portfolio health. Maintain project documentation, charters, RAID logs, and executive dashboards. Enforce PMO standards, templates, and governance frameworks. Capture lessons learned and best practices. Requirements Bachelor's degree in Information Systems, Computer Science, Project Management, Business Administration, or a related field (or equivalent experience). Project Management Professional (PMP) certification required. 7+ years of project management experience with a focus on technology initiatives. Proven experience managing enterprise-scale technology projects, including infrastructure, applications, cloud, cybersecurity, ERP, HRIS, and business systems implementations. Strong knowledge of project management methodologies, governance practices, and delivery frameworks, including Agile, Waterfall, and hybrid approaches. Experience with project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, or similar platforms. Experience establishing, enhancing, or operating within PMO governance frameworks, including project lifecycle methodologies, standards, templates, and reporting processes. Demonstrated ability to define, document, and improve project delivery processes that drive consistency, scalability, and successful business outcomes. Experience developing project metrics, executive dashboards, portfolio reporting, and key performance indicators (KPIs). Strong stakeholder management, communication, facilitation, and executive presentation skills. Experience managing vendors, contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs). Ability to manage multiple concurrent projects and priorities in a fast-paced environment. Preferred Agile certification such as CSM, SAFe, or PMI-ACP. Experience implementing or supporting enterprise platforms such as SAP, Oracle, Workday, Microsoft Dynamics, Autodesk, or similar solutions. Experience with cloud transformation initiatives utilizing Azure, AWS, or Google Cloud Platform (GCP). Experience within construction, engineering, manufacturing, utilities, or other project-based industries. Experience with portfolio management, resource capacity planning, demand management, or project portfolio governance. Experience leading large-scale organizational change management and technology adoption initiatives Salary Range: $115,000/year - $140,000/year This is exempt position We offer competitive wages plus benefits and 401(k). Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws. We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: Equal Opportunity/Affirmative Action Employer: Veterans, women & minorities encouraged to apply. Applicants must be authorized to work in the United States. Royal Electric is unable to sponsor or take over sponsorship of employment Visa at this time. We promote a drug free workplace. Benefits Health Health Care Plan (3 types of medical plans, Discounted Dental & Orthodontist services for adults & children, Premium Vision Plan) Retirement Plan (Traditional 401k, Roth 401k). $50k Life Insurance (Basic, Voluntary, & AD&D) Paid Time Off (Vacation, Sick Leave, and 8 Paid Holidays) Family Leave FMLA (Maternity & Paternity) Short Term & Long-Term Disability Pet Insurance Flex Spending Accounts: Healthcare, Dependent care (Daycare children & elderly - work related), & Transit Pharmacy discounts Kisx Card (Surgery & Imaging Program) Opportunity for tuition reimbursement Wellness Resources Free telehealth Health Joy App Free peer coach support - (mental health, stress management, substance use, and suicidal ideation) CancerCARE 1:1 Consulting and support with expert medical team Employee Assistance Support Hearing Aid discount plan Laser VisionCare discount plan Learning & Development Safety training: Getting Everyone Home Safely Professional & Leadership Development Training Skill Development Training Mentorship Program On-The-Job & Classroom Training Employee Referral Program: We value referrals from our employees! If you know someone who would be a great fit for this role, please refer them through our company's referral program. Successful referrals can earn you an incentive!
09/22/2026
Full time
Job DescriptionJob Description At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results. We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time! We have a current opening for a Technology Project Manager, this position can sit out of any of our Dallas office. The Technology Project Manager will lead strategic technology initiatives while contributing to the development and continuous improvement of Royal Electric's project management practices, governance framework, and project delivery capabilities. This role is responsible for driving successful project outcomes, fostering stakeholder alignment, and supporting organizational project management maturity across the enterprise. Success in the position is achieved through the following duties & responsibilities: Define project scope, objectives, timelines, and resource plans. Develop detailed project plans, schedules, budgets, and risk registers. Lead project execution using Agile, Waterfall, or hybrid methodologies. Track progress, manage dependencies, and ensure milestone delivery. Serve as the primary liaison between IT, business units, vendors, and executive leadership. Facilitate project governance meetings, steering committees, and status reporting. Manage expectations and resolve conflicts across stakeholders. Identify and mitigate project risks, issues, and constraints. Manage change requests, scope creep, and prioritization decisions. Escalate critical issues and propose corrective actions. Manage system integrators, software vendors, and service providers. Oversee contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs). Track project financials, forecasting, and cost controls. Coordinate deployments for infrastructure, applications, cloud migrations, ERP, HRIS, cybersecurity, and digital platforms. Ensure alignment with enterprise architecture, security, and compliance standards. Support User Acceptance Testing (UAT), training, cutover activities, and post-go-live stabilization. Contribute to the development and continuous improvement of the PMO framework, including governance standards, project delivery methodologies, templates, tools, and reporting practices. Partner with PMO leadership and cross-functional stakeholders to define, document, and optimize project delivery processes that improve consistency, scalability, and project outcomes. Drive adoption of project management best practices and continuous improvement initiatives to enhance project delivery effectiveness and organizational project management maturity. Support portfolio-level reporting and the development of project performance metrics, delivery KPIs, and executive dashboards that provide visibility into project and portfolio health. Maintain project documentation, charters, RAID logs, and executive dashboards. Enforce PMO standards, templates, and governance frameworks. Capture lessons learned and best practices. Requirements Bachelor's degree in Information Systems, Computer Science, Project Management, Business Administration, or a related field (or equivalent experience). Project Management Professional (PMP) certification required. 7+ years of project management experience with a focus on technology initiatives. Proven experience managing enterprise-scale technology projects, including infrastructure, applications, cloud, cybersecurity, ERP, HRIS, and business systems implementations. Strong knowledge of project management methodologies, governance practices, and delivery frameworks, including Agile, Waterfall, and hybrid approaches. Experience with project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, or similar platforms. Experience establishing, enhancing, or operating within PMO governance frameworks, including project lifecycle methodologies, standards, templates, and reporting processes. Demonstrated ability to define, document, and improve project delivery processes that drive consistency, scalability, and successful business outcomes. Experience developing project metrics, executive dashboards, portfolio reporting, and key performance indicators (KPIs). Strong stakeholder management, communication, facilitation, and executive presentation skills. Experience managing vendors, contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs). Ability to manage multiple concurrent projects and priorities in a fast-paced environment. Preferred Agile certification such as CSM, SAFe, or PMI-ACP. Experience implementing or supporting enterprise platforms such as SAP, Oracle, Workday, Microsoft Dynamics, Autodesk, or similar solutions. Experience with cloud transformation initiatives utilizing Azure, AWS, or Google Cloud Platform (GCP). Experience within construction, engineering, manufacturing, utilities, or other project-based industries. Experience with portfolio management, resource capacity planning, demand management, or project portfolio governance. Experience leading large-scale organizational change management and technology adoption initiatives Salary Range: $115,000/year - $140,000/year This is exempt position We offer competitive wages plus benefits and 401(k). Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws. We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: Equal Opportunity/Affirmative Action Employer: Veterans, women & minorities encouraged to apply. Applicants must be authorized to work in the United States. Royal Electric is unable to sponsor or take over sponsorship of employment Visa at this time. We promote a drug free workplace. Benefits Health Health Care Plan (3 types of medical plans, Discounted Dental & Orthodontist services for adults & children, Premium Vision Plan) Retirement Plan (Traditional 401k, Roth 401k). $50k Life Insurance (Basic, Voluntary, & AD&D) Paid Time Off (Vacation, Sick Leave, and 8 Paid Holidays) Family Leave FMLA (Maternity & Paternity) Short Term & Long-Term Disability Pet Insurance Flex Spending Accounts: Healthcare, Dependent care (Daycare children & elderly - work related), & Transit Pharmacy discounts Kisx Card (Surgery & Imaging Program) Opportunity for tuition reimbursement Wellness Resources Free telehealth Health Joy App Free peer coach support - (mental health, stress management, substance use, and suicidal ideation) CancerCARE 1:1 Consulting and support with expert medical team Employee Assistance Support Hearing Aid discount plan Laser VisionCare discount plan Learning & Development Safety training: Getting Everyone Home Safely Professional & Leadership Development Training Skill Development Training Mentorship Program On-The-Job & Classroom Training Employee Referral Program: We value referrals from our employees! If you know someone who would be a great fit for this role, please refer them through our company's referral program. Successful referrals can earn you an incentive!
Job DescriptionJob Description CyberLinx Solutions is seeking an experienced IT Project Manager to lead the planning, execution, and delivery of technology initiatives across infrastructure, applications, cloud, and cybersecurity environments. This role ensures projects are delivered on time, within scope, and within budget while aligning IT initiatives with strategic business objectives. The ideal candidate combines strong leadership and communication skills with a solid understanding of enterprise IT systems and project governance. Key Responsibilities: Project Planning & Delivery Define project scope, objectives, deliverables, timelines, and budgets Develop and manage detailed project plans and resource allocations Lead cross-functional teams across infrastructure, security, applications, and support Manage risks, issues, dependencies, and change control processes Ensure projects meet quality standards and stakeholder expectations Serve as primary liaison between IT teams and business stakeholders Provide regular project status updates to leadership and executives Facilitate planning sessions, technical discussions, and steering committee meetings Align project outcomes with business goals and ROI expectations Oversee projects involving platforms such as Microsoft 365 Coordinate cloud and infrastructure initiatives in environments such as Microsoft Azure and Amazon Web Services Manage system implementations, migrations, upgrades, and digital transformation efforts Ensure compliance with IT governance, security, and risk management standards Reporting & Governance Track KPIs, budgets, milestones, and overall project performance Maintain documentation including project charters, timelines, financial tracking, and risk logs Ensure adherence to PMO frameworks and organizational standards
09/22/2026
Full time
Job DescriptionJob Description CyberLinx Solutions is seeking an experienced IT Project Manager to lead the planning, execution, and delivery of technology initiatives across infrastructure, applications, cloud, and cybersecurity environments. This role ensures projects are delivered on time, within scope, and within budget while aligning IT initiatives with strategic business objectives. The ideal candidate combines strong leadership and communication skills with a solid understanding of enterprise IT systems and project governance. Key Responsibilities: Project Planning & Delivery Define project scope, objectives, deliverables, timelines, and budgets Develop and manage detailed project plans and resource allocations Lead cross-functional teams across infrastructure, security, applications, and support Manage risks, issues, dependencies, and change control processes Ensure projects meet quality standards and stakeholder expectations Serve as primary liaison between IT teams and business stakeholders Provide regular project status updates to leadership and executives Facilitate planning sessions, technical discussions, and steering committee meetings Align project outcomes with business goals and ROI expectations Oversee projects involving platforms such as Microsoft 365 Coordinate cloud and infrastructure initiatives in environments such as Microsoft Azure and Amazon Web Services Manage system implementations, migrations, upgrades, and digital transformation efforts Ensure compliance with IT governance, security, and risk management standards Reporting & Governance Track KPIs, budgets, milestones, and overall project performance Maintain documentation including project charters, timelines, financial tracking, and risk logs Ensure adherence to PMO frameworks and organizational standards
Job DescriptionJob Description CyberLinx Solutions is seeking an experienced IT Project Manager to lead the planning, execution, and delivery of technology initiatives across infrastructure, applications, cloud, and cybersecurity environments. This role ensures projects are delivered on time, within scope, and within budget while aligning IT initiatives with strategic business objectives. The ideal candidate combines strong leadership and communication skills with a solid understanding of enterprise IT systems and project governance. Key Responsibilities: Project Planning & Delivery Define project scope, objectives, deliverables, timelines, and budgets Develop and manage detailed project plans and resource allocations Lead cross-functional teams across infrastructure, security, applications, and support Manage risks, issues, dependencies, and change control processes Ensure projects meet quality standards and stakeholder expectations Serve as primary liaison between IT teams and business stakeholders Provide regular project status updates to leadership and executives Facilitate planning sessions, technical discussions, and steering committee meetings Align project outcomes with business goals and ROI expectations Oversee projects involving platforms such as Microsoft 365 Coordinate cloud and infrastructure initiatives in environments such as Microsoft Azure and Amazon Web Services Manage system implementations, migrations, upgrades, and digital transformation efforts Ensure compliance with IT governance, security, and risk management standards Reporting & Governance Track KPIs, budgets, milestones, and overall project performance Maintain documentation including project charters, timelines, financial tracking, and risk logs Ensure adherence to PMO frameworks and organizational standards
09/22/2026
Full time
Job DescriptionJob Description CyberLinx Solutions is seeking an experienced IT Project Manager to lead the planning, execution, and delivery of technology initiatives across infrastructure, applications, cloud, and cybersecurity environments. This role ensures projects are delivered on time, within scope, and within budget while aligning IT initiatives with strategic business objectives. The ideal candidate combines strong leadership and communication skills with a solid understanding of enterprise IT systems and project governance. Key Responsibilities: Project Planning & Delivery Define project scope, objectives, deliverables, timelines, and budgets Develop and manage detailed project plans and resource allocations Lead cross-functional teams across infrastructure, security, applications, and support Manage risks, issues, dependencies, and change control processes Ensure projects meet quality standards and stakeholder expectations Serve as primary liaison between IT teams and business stakeholders Provide regular project status updates to leadership and executives Facilitate planning sessions, technical discussions, and steering committee meetings Align project outcomes with business goals and ROI expectations Oversee projects involving platforms such as Microsoft 365 Coordinate cloud and infrastructure initiatives in environments such as Microsoft Azure and Amazon Web Services Manage system implementations, migrations, upgrades, and digital transformation efforts Ensure compliance with IT governance, security, and risk management standards Reporting & Governance Track KPIs, budgets, milestones, and overall project performance Maintain documentation including project charters, timelines, financial tracking, and risk logs Ensure adherence to PMO frameworks and organizational standards
Job DescriptionJob Description As the Senior Change Manager, you will partner with project leaders, senior advisors, project managers, and operational teams to turn project impacts into clear, practical actions. You will help coordinate readiness activities and support smooth transitions into day-to-day operations across strategic IT initiatives, including ERP implementations, digital workplace modernization, ServiceNow transformation, cybersecurity, process automation, AI adoption, and enterprise collaboration technologies. Working in a fast-paced, multi-project environment, you will bring sound judgment, strong prioritization, and the ability to move work forward independently while staying aligned on key decisions, risks, and priorities. You'll Do: As Senior Change Manager, you will lead change management and operational readiness activities across multiple concurrent projects, helping ensure successful implementation and minimizing operational disruption. Change Planning & Delivery: Lead change management and operational readiness activities aligned with project timelines and business priorities Partner with project leaders, senior advisors, and project managers to align on priorities, risks, impacts, and implementation plans Integrate change and readiness activities into project delivery plans and translate impacts into practical operational guidance Support implementation stabilization during rollout and Hypercare periods Develop and maintain West Fraser's enterprise Organizational Change Management methodology, standards, templates, and governance processes Serve as a subject matter expert in organizational change management, adoption, communications, and stakeholder engagement Build change capability through coaching, training, and mentoring project managers and business leaders Stakeholder Engagement & Coordination Develop communication strategies for major technology and business transformation initiatives Oversee training materials, job aids, user guides, and adoption resources Ensure operational, service management, and support teams are prepared for process and technology changes and successful go-live events Facilitate discussions that align stakeholders on impacts, expectations, dependencies, and readiness activities Support leaders in communicating operational changes and reinforcing implementation expectations Clarify roles, responsibilities, escalation paths, and operational impacts during implementation activities Risk & Readiness Management: Identify operational readiness risks, execution gaps, dependency conflicts, and adoption concerns early Surface risks with clear context, business impacts, and recommended actions Align with project leadership and senior advisors on escalation and mitigation for high-impact risks Monitor implementation and readiness activities to identify where additional support or intervention may be needed Provide concise, insight-driven updates on operational impacts, risks, and implementation status Multi-Project Ownership: Independently manage change and readiness activities across multiple concurrent initiatives Prioritize work based on operational impact, implementation risk, timing, and cross-functional dependencies Maintain visibility across projects to identify overlap, competing priorities, and resource constraints Move work forward, remove barriers, and adjust priorities as delivery needs evolve Support consistent implementation approaches, readiness practices, and communication standards across projects You Have: Proven ability to independently lead change management and readiness activities across multiple concurrent projects Strong prioritization and judgment in high-volume environments with shifting priorities and operational dependencies Ability to translate complex project changes into clear operational actions and practical guidance Strong facilitation, stakeholder management, and communication skills across operational and leadership audiences Ability to identify risks, dependencies, and execution gaps early and recommend practical actions Experience supporting implementation, stabilization, and operational transition activities Ability to maintain momentum and drive execution with limited direction Strong written and verbal communication skills, including concise executive-level updates Experience in structured governance, audit, or control-focused environments considered an asset Experience supporting business, operational, or technology-enabled transformation initiatives considered an asset Experience: 8+ years of progressive experience in Organizational Change Management, Business Transformation, Program Delivery, or a related discipline Experience supporting ERP, digital transformation, ServiceNow, Microsoft 365, or enterprise application implementations Experience in manufacturing, forestry, industrial, or multi-site operating environments is strongly preferred Demonstrated success managing multiple complex initiatives simultaneously Certifications (Preferred): Prosci Change Management Certification PMP Certification Certified Scrum Master (CSM) or Agile certification ITIL Foundation certification Our highly competitive compensation package and outstanding benefits include: Benefits starting Day 1 Competitive starting pay On-the-job training A culture that strongly believes in promoting from within Medical Dental Vision 401k with company matching & retirement contribution Employee Stock Purchase plan Life Insurance Disability Insurance Paid vacations and holidays Employee Assistance Program Invitation to Apply: If you are ready to build your career in a company that thrives on growth, a safe work environment, rewarding work, challenge, and opportunity, come build your career with us at West Fraser: We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please apply through our online application process. Be sure to attach your resume to your online profile as resumes will not be accepted at the site. No phone inquiries, please. West Fraser is a diversified wood products company producing lumber, OSB, LVL, MDF, plywood, pulp, newsprint, wood chips, and energy with over 60 facilities in Canada, the United States, and Europe. We are the largest lumber producer in North America, a leading global manufacturer of wood-based panels, and the world's largest producer of oriented strand board (OSB). We are a growing company, believe strongly in promoting from within, and pride ourselves on providing a challenging environment with continuous development. The successful candidate should be interested in future growth opportunities within the company West Fraser is an Equal Opportunity Employer M/F/V/D & Drug-Free Workplace (DFW)
09/22/2026
Full time
Job DescriptionJob Description As the Senior Change Manager, you will partner with project leaders, senior advisors, project managers, and operational teams to turn project impacts into clear, practical actions. You will help coordinate readiness activities and support smooth transitions into day-to-day operations across strategic IT initiatives, including ERP implementations, digital workplace modernization, ServiceNow transformation, cybersecurity, process automation, AI adoption, and enterprise collaboration technologies. Working in a fast-paced, multi-project environment, you will bring sound judgment, strong prioritization, and the ability to move work forward independently while staying aligned on key decisions, risks, and priorities. You'll Do: As Senior Change Manager, you will lead change management and operational readiness activities across multiple concurrent projects, helping ensure successful implementation and minimizing operational disruption. Change Planning & Delivery: Lead change management and operational readiness activities aligned with project timelines and business priorities Partner with project leaders, senior advisors, and project managers to align on priorities, risks, impacts, and implementation plans Integrate change and readiness activities into project delivery plans and translate impacts into practical operational guidance Support implementation stabilization during rollout and Hypercare periods Develop and maintain West Fraser's enterprise Organizational Change Management methodology, standards, templates, and governance processes Serve as a subject matter expert in organizational change management, adoption, communications, and stakeholder engagement Build change capability through coaching, training, and mentoring project managers and business leaders Stakeholder Engagement & Coordination Develop communication strategies for major technology and business transformation initiatives Oversee training materials, job aids, user guides, and adoption resources Ensure operational, service management, and support teams are prepared for process and technology changes and successful go-live events Facilitate discussions that align stakeholders on impacts, expectations, dependencies, and readiness activities Support leaders in communicating operational changes and reinforcing implementation expectations Clarify roles, responsibilities, escalation paths, and operational impacts during implementation activities Risk & Readiness Management: Identify operational readiness risks, execution gaps, dependency conflicts, and adoption concerns early Surface risks with clear context, business impacts, and recommended actions Align with project leadership and senior advisors on escalation and mitigation for high-impact risks Monitor implementation and readiness activities to identify where additional support or intervention may be needed Provide concise, insight-driven updates on operational impacts, risks, and implementation status Multi-Project Ownership: Independently manage change and readiness activities across multiple concurrent initiatives Prioritize work based on operational impact, implementation risk, timing, and cross-functional dependencies Maintain visibility across projects to identify overlap, competing priorities, and resource constraints Move work forward, remove barriers, and adjust priorities as delivery needs evolve Support consistent implementation approaches, readiness practices, and communication standards across projects You Have: Proven ability to independently lead change management and readiness activities across multiple concurrent projects Strong prioritization and judgment in high-volume environments with shifting priorities and operational dependencies Ability to translate complex project changes into clear operational actions and practical guidance Strong facilitation, stakeholder management, and communication skills across operational and leadership audiences Ability to identify risks, dependencies, and execution gaps early and recommend practical actions Experience supporting implementation, stabilization, and operational transition activities Ability to maintain momentum and drive execution with limited direction Strong written and verbal communication skills, including concise executive-level updates Experience in structured governance, audit, or control-focused environments considered an asset Experience supporting business, operational, or technology-enabled transformation initiatives considered an asset Experience: 8+ years of progressive experience in Organizational Change Management, Business Transformation, Program Delivery, or a related discipline Experience supporting ERP, digital transformation, ServiceNow, Microsoft 365, or enterprise application implementations Experience in manufacturing, forestry, industrial, or multi-site operating environments is strongly preferred Demonstrated success managing multiple complex initiatives simultaneously Certifications (Preferred): Prosci Change Management Certification PMP Certification Certified Scrum Master (CSM) or Agile certification ITIL Foundation certification Our highly competitive compensation package and outstanding benefits include: Benefits starting Day 1 Competitive starting pay On-the-job training A culture that strongly believes in promoting from within Medical Dental Vision 401k with company matching & retirement contribution Employee Stock Purchase plan Life Insurance Disability Insurance Paid vacations and holidays Employee Assistance Program Invitation to Apply: If you are ready to build your career in a company that thrives on growth, a safe work environment, rewarding work, challenge, and opportunity, come build your career with us at West Fraser: We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please apply through our online application process. Be sure to attach your resume to your online profile as resumes will not be accepted at the site. No phone inquiries, please. West Fraser is a diversified wood products company producing lumber, OSB, LVL, MDF, plywood, pulp, newsprint, wood chips, and energy with over 60 facilities in Canada, the United States, and Europe. We are the largest lumber producer in North America, a leading global manufacturer of wood-based panels, and the world's largest producer of oriented strand board (OSB). We are a growing company, believe strongly in promoting from within, and pride ourselves on providing a challenging environment with continuous development. The successful candidate should be interested in future growth opportunities within the company West Fraser is an Equal Opportunity Employer M/F/V/D & Drug-Free Workplace (DFW)
Job DescriptionJob Description As the Senior Change Manager, you will partner with project leaders, senior advisors, project managers, and operational teams to turn project impacts into clear, practical actions. You will help coordinate readiness activities and support smooth transitions into day-to-day operations across strategic IT initiatives, including ERP implementations, digital workplace modernization, ServiceNow transformation, cybersecurity, process automation, AI adoption, and enterprise collaboration technologies. Working in a fast-paced, multi-project environment, you will bring sound judgment, strong prioritization, and the ability to move work forward independently while staying aligned on key decisions, risks, and priorities. You'll Do: As Senior Change Manager, you will lead change management and operational readiness activities across multiple concurrent projects, helping ensure successful implementation and minimizing operational disruption. Change Planning & Delivery: Lead change management and operational readiness activities aligned with project timelines and business priorities Partner with project leaders, senior advisors, and project managers to align on priorities, risks, impacts, and implementation plans Integrate change and readiness activities into project delivery plans and translate impacts into practical operational guidance Support implementation stabilization during rollout and Hypercare periods Develop and maintain West Fraser's enterprise Organizational Change Management methodology, standards, templates, and governance processes Serve as a subject matter expert in organizational change management, adoption, communications, and stakeholder engagement Build change capability through coaching, training, and mentoring project managers and business leaders Stakeholder Engagement & Coordination Develop communication strategies for major technology and business transformation initiatives Oversee training materials, job aids, user guides, and adoption resources Ensure operational, service management, and support teams are prepared for process and technology changes and successful go-live events Facilitate discussions that align stakeholders on impacts, expectations, dependencies, and readiness activities Support leaders in communicating operational changes and reinforcing implementation expectations Clarify roles, responsibilities, escalation paths, and operational impacts during implementation activities Risk & Readiness Management: Identify operational readiness risks, execution gaps, dependency conflicts, and adoption concerns early Surface risks with clear context, business impacts, and recommended actions Align with project leadership and senior advisors on escalation and mitigation for high-impact risks Monitor implementation and readiness activities to identify where additional support or intervention may be needed Provide concise, insight-driven updates on operational impacts, risks, and implementation status Multi-Project Ownership: Independently manage change and readiness activities across multiple concurrent initiatives Prioritize work based on operational impact, implementation risk, timing, and cross-functional dependencies Maintain visibility across projects to identify overlap, competing priorities, and resource constraints Move work forward, remove barriers, and adjust priorities as delivery needs evolve Support consistent implementation approaches, readiness practices, and communication standards across projects You Have: Proven ability to independently lead change management and readiness activities across multiple concurrent projects Strong prioritization and judgment in high-volume environments with shifting priorities and operational dependencies Ability to translate complex project changes into clear operational actions and practical guidance Strong facilitation, stakeholder management, and communication skills across operational and leadership audiences Ability to identify risks, dependencies, and execution gaps early and recommend practical actions Experience supporting implementation, stabilization, and operational transition activities Ability to maintain momentum and drive execution with limited direction Strong written and verbal communication skills, including concise executive-level updates Experience in structured governance, audit, or control-focused environments considered an asset Experience supporting business, operational, or technology-enabled transformation initiatives considered an asset Experience: 8+ years of progressive experience in Organizational Change Management, Business Transformation, Program Delivery, or a related discipline Experience supporting ERP, digital transformation, ServiceNow, Microsoft 365, or enterprise application implementations Experience in manufacturing, forestry, industrial, or multi-site operating environments is strongly preferred Demonstrated success managing multiple complex initiatives simultaneously Certifications (Preferred): Prosci Change Management Certification PMP Certification Certified Scrum Master (CSM) or Agile certification ITIL Foundation certification Our highly competitive compensation package and outstanding benefits include: Benefits starting Day 1 Competitive starting pay On-the-job training A culture that strongly believes in promoting from within Medical Dental Vision 401k with company matching & retirement contribution Employee Stock Purchase plan Life Insurance Disability Insurance Paid vacations and holidays Employee Assistance Program Invitation to Apply: If you are ready to build your career in a company that thrives on growth, a safe work environment, rewarding work, challenge, and opportunity, come build your career with us at West Fraser: We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please apply through our online application process. Be sure to attach your resume to your online profile as resumes will not be accepted at the site. No phone inquiries, please. West Fraser is a diversified wood products company producing lumber, OSB, LVL, MDF, plywood, pulp, newsprint, wood chips, and energy with over 60 facilities in Canada, the United States, and Europe. We are the largest lumber producer in North America, a leading global manufacturer of wood-based panels, and the world's largest producer of oriented strand board (OSB). We are a growing company, believe strongly in promoting from within, and pride ourselves on providing a challenging environment with continuous development. The successful candidate should be interested in future growth opportunities within the company West Fraser is an Equal Opportunity Employer M/F/V/D & Drug-Free Workplace (DFW)
09/22/2026
Full time
Job DescriptionJob Description As the Senior Change Manager, you will partner with project leaders, senior advisors, project managers, and operational teams to turn project impacts into clear, practical actions. You will help coordinate readiness activities and support smooth transitions into day-to-day operations across strategic IT initiatives, including ERP implementations, digital workplace modernization, ServiceNow transformation, cybersecurity, process automation, AI adoption, and enterprise collaboration technologies. Working in a fast-paced, multi-project environment, you will bring sound judgment, strong prioritization, and the ability to move work forward independently while staying aligned on key decisions, risks, and priorities. You'll Do: As Senior Change Manager, you will lead change management and operational readiness activities across multiple concurrent projects, helping ensure successful implementation and minimizing operational disruption. Change Planning & Delivery: Lead change management and operational readiness activities aligned with project timelines and business priorities Partner with project leaders, senior advisors, and project managers to align on priorities, risks, impacts, and implementation plans Integrate change and readiness activities into project delivery plans and translate impacts into practical operational guidance Support implementation stabilization during rollout and Hypercare periods Develop and maintain West Fraser's enterprise Organizational Change Management methodology, standards, templates, and governance processes Serve as a subject matter expert in organizational change management, adoption, communications, and stakeholder engagement Build change capability through coaching, training, and mentoring project managers and business leaders Stakeholder Engagement & Coordination Develop communication strategies for major technology and business transformation initiatives Oversee training materials, job aids, user guides, and adoption resources Ensure operational, service management, and support teams are prepared for process and technology changes and successful go-live events Facilitate discussions that align stakeholders on impacts, expectations, dependencies, and readiness activities Support leaders in communicating operational changes and reinforcing implementation expectations Clarify roles, responsibilities, escalation paths, and operational impacts during implementation activities Risk & Readiness Management: Identify operational readiness risks, execution gaps, dependency conflicts, and adoption concerns early Surface risks with clear context, business impacts, and recommended actions Align with project leadership and senior advisors on escalation and mitigation for high-impact risks Monitor implementation and readiness activities to identify where additional support or intervention may be needed Provide concise, insight-driven updates on operational impacts, risks, and implementation status Multi-Project Ownership: Independently manage change and readiness activities across multiple concurrent initiatives Prioritize work based on operational impact, implementation risk, timing, and cross-functional dependencies Maintain visibility across projects to identify overlap, competing priorities, and resource constraints Move work forward, remove barriers, and adjust priorities as delivery needs evolve Support consistent implementation approaches, readiness practices, and communication standards across projects You Have: Proven ability to independently lead change management and readiness activities across multiple concurrent projects Strong prioritization and judgment in high-volume environments with shifting priorities and operational dependencies Ability to translate complex project changes into clear operational actions and practical guidance Strong facilitation, stakeholder management, and communication skills across operational and leadership audiences Ability to identify risks, dependencies, and execution gaps early and recommend practical actions Experience supporting implementation, stabilization, and operational transition activities Ability to maintain momentum and drive execution with limited direction Strong written and verbal communication skills, including concise executive-level updates Experience in structured governance, audit, or control-focused environments considered an asset Experience supporting business, operational, or technology-enabled transformation initiatives considered an asset Experience: 8+ years of progressive experience in Organizational Change Management, Business Transformation, Program Delivery, or a related discipline Experience supporting ERP, digital transformation, ServiceNow, Microsoft 365, or enterprise application implementations Experience in manufacturing, forestry, industrial, or multi-site operating environments is strongly preferred Demonstrated success managing multiple complex initiatives simultaneously Certifications (Preferred): Prosci Change Management Certification PMP Certification Certified Scrum Master (CSM) or Agile certification ITIL Foundation certification Our highly competitive compensation package and outstanding benefits include: Benefits starting Day 1 Competitive starting pay On-the-job training A culture that strongly believes in promoting from within Medical Dental Vision 401k with company matching & retirement contribution Employee Stock Purchase plan Life Insurance Disability Insurance Paid vacations and holidays Employee Assistance Program Invitation to Apply: If you are ready to build your career in a company that thrives on growth, a safe work environment, rewarding work, challenge, and opportunity, come build your career with us at West Fraser: We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please apply through our online application process. Be sure to attach your resume to your online profile as resumes will not be accepted at the site. No phone inquiries, please. West Fraser is a diversified wood products company producing lumber, OSB, LVL, MDF, plywood, pulp, newsprint, wood chips, and energy with over 60 facilities in Canada, the United States, and Europe. We are the largest lumber producer in North America, a leading global manufacturer of wood-based panels, and the world's largest producer of oriented strand board (OSB). We are a growing company, believe strongly in promoting from within, and pride ourselves on providing a challenging environment with continuous development. The successful candidate should be interested in future growth opportunities within the company West Fraser is an Equal Opportunity Employer M/F/V/D & Drug-Free Workplace (DFW)
Accenture Infrastructure & Capital Projects, LLC
Santa Maria, California
Job DescriptionJob DescriptionYou've Never Been Satisfied with "Good Enough." You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you'll do exactly that. You'll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before. You'll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we're transforming how capital projects are planned, managed, and executed, creating a better way to build for the future. Because "good enough" builds the past. You're here to build what's next, on a team that outperforms every norm. Visit us here to learn more about Accenture Infrastructure & Capital Projects As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture Infrastructure and Capital Projects LLP or one of our other legal entities - Accenture Infrastructure and Capital Projects, LLC or Accenture Infrastructure and Capital Projects Inc., with benefits varying by country and role, so please check with your recruiter for details. THE WORK: You will be the Water Sector Market Leader for the DMV Region (Delaware, Maryland, and Virginia), responsible for the development and execution of Accenture's Water business strategic growth plans across the region. Business Development & Client Leadership You'll lead the region-wide business development efforts for water, including building high-value relationships with existing and target Strategic Clients across Delaware, Maryland, and Virginia. You'll lead the development and execution of new business capture plans to partner with clients in solutioning their communities' water-related challenges. You'll lead the marketing and sales plans to deploy our water business capabilities across the DMV market area. You'll cultivate relationships with state and local government agencies, utilities, and public authorities including the Maryland Department of the Environment (MDE), Virginia DEQ, Delaware DNREC, and regional water authorities. Digital Water & Transformation You'll drive digital water strategy and transformation initiatives for utility clients across the DMV region, including smart water networks, IoT sensor integration, and real-time operational analytics. You'll lead the development and deployment of digital twin solutions for water infrastructure assets, enabling predictive maintenance and capital investment optimization. You'll champion the adoption of AI and machine learning tools for demand forecasting, leak detection, water quality monitoring, and asset performance management. You'll guide clients through Enterprise Asset Management (EAM) and Computerized Maintenance Management System (CMMS) implementations, aligning digital tools with operational workflows. You'll partner with Accenture's Technology and Innovation practices to bring advanced water technology solutions - including cloud platforms, SCADA modernization, and cybersecurity for OT/IT convergence - to DMV utility clients. You'll support clients in developing and executing digital transformation roadmaps, from strategy through implementation, including change management, workforce enablement, and technology adoption. You'll identify and develop new digital water service offerings tailored to the regulatory and operational environment of the DMV region. Operations & Performance Management You'll lead and manage the performance of water business projects and activities across the DMV region. You'll develop the annual budget and strategic objectives with input/review by the Managing Director and the ELT. You'll review monthly reporting and ensure operational compliance with standards required to produce reporting including staff utilization; budget to actual revenue and EBITDA; monthly board reports; A/R and account aging reports; EEO reports. People, Culture & Talent You'll build and maintain desired corporate cultural outcomes consistent with positive engagement outcomes and psychological safety, regularly soliciting and receiving staff feedback through surveys and other interactions. You'll oversee hiring, evaluation, development and termination of personnel. Perform annual and periodic review of all office/regional personnel, including incentive compensation and salary adjustments, within annual budget parameters. You'll maintain standards for key business system elements, including but not limited to proposals and personal utilization targets. Quality Assurance You'll oversee quality of services being provided to clients as measured by client feedback, repeat work, surveys and other related tools. Develop/oversee corrective action plans when necessary. You'll conduct other duties and responsibilities as assigned. HERE'S WHAT YOU'LL NEED: A Bachelor's Degree in Civil, Chemical or Environmental Engineering, Public Administration, Construction Management, Information Systems, or equivalent is necessary. 5+ years of experience in the water industry, digital water, smart utilities, or technology transformation programs is required. BONUS POINTS IF YOU HAVE: Master's degree, PE, CCM, PMP, CFE, COA, or LEED preferred. Experience with digital twin platforms, GIS/asset management systems, SCADA modernization, or utility analytics tools (e.g., Esri, IBM Maximo, Xylem Vue, Optera, or equivalent). Familiarity with the regulatory frameworks of MDE, Virginia DEQ, or Delaware DNREC, and experience working with regional water/wastewater utilities such as WSSC Water, DC Water, Fairfax Water, or similar authorities. Proven track record in executive leadership, management, and highly effective interpersonal and communication skills at all levels of the organization, Board members, regulatory agencies, and the public. A deep understanding of professional services Key Performance Indicators (KPIs) and how to motivate and hold accountable teams to deliver on these KPIs. Demonstrated experience providing guidance and support to appointed and elected leadership. Strong analytical and negotiation skills required. Excellent communication (verbal and written) and presentation skills required. Strong management and budgeting skills required. Strong relationship building and people skills required. Strong computer skills and familiarity with Microsoft Office Suite products, data analytics platforms, and digital project delivery tools. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below. We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Accenture I&CP offers a comprehensive benefits package including medical, dental, and vision coverage; basic life and AD&D insurance; short- and long-term disability; a 401(k) with employer match; health savings and flexible spending accounts; paid time off and holidays; paid maternity and parental caregiver leave; adoption and surrogacy assistance; supplemental insurance plans; an employee assistance program; legal resources; and identity theft protection. Benefits eligibility may vary by state, country, and role. Please connect with your recruiter for more information.
09/22/2026
Full time
Job DescriptionJob DescriptionYou've Never Been Satisfied with "Good Enough." You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you'll do exactly that. You'll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before. You'll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we're transforming how capital projects are planned, managed, and executed, creating a better way to build for the future. Because "good enough" builds the past. You're here to build what's next, on a team that outperforms every norm. Visit us here to learn more about Accenture Infrastructure & Capital Projects As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture Infrastructure and Capital Projects LLP or one of our other legal entities - Accenture Infrastructure and Capital Projects, LLC or Accenture Infrastructure and Capital Projects Inc., with benefits varying by country and role, so please check with your recruiter for details. THE WORK: You will be the Water Sector Market Leader for the DMV Region (Delaware, Maryland, and Virginia), responsible for the development and execution of Accenture's Water business strategic growth plans across the region. Business Development & Client Leadership You'll lead the region-wide business development efforts for water, including building high-value relationships with existing and target Strategic Clients across Delaware, Maryland, and Virginia. You'll lead the development and execution of new business capture plans to partner with clients in solutioning their communities' water-related challenges. You'll lead the marketing and sales plans to deploy our water business capabilities across the DMV market area. You'll cultivate relationships with state and local government agencies, utilities, and public authorities including the Maryland Department of the Environment (MDE), Virginia DEQ, Delaware DNREC, and regional water authorities. Digital Water & Transformation You'll drive digital water strategy and transformation initiatives for utility clients across the DMV region, including smart water networks, IoT sensor integration, and real-time operational analytics. You'll lead the development and deployment of digital twin solutions for water infrastructure assets, enabling predictive maintenance and capital investment optimization. You'll champion the adoption of AI and machine learning tools for demand forecasting, leak detection, water quality monitoring, and asset performance management. You'll guide clients through Enterprise Asset Management (EAM) and Computerized Maintenance Management System (CMMS) implementations, aligning digital tools with operational workflows. You'll partner with Accenture's Technology and Innovation practices to bring advanced water technology solutions - including cloud platforms, SCADA modernization, and cybersecurity for OT/IT convergence - to DMV utility clients. You'll support clients in developing and executing digital transformation roadmaps, from strategy through implementation, including change management, workforce enablement, and technology adoption. You'll identify and develop new digital water service offerings tailored to the regulatory and operational environment of the DMV region. Operations & Performance Management You'll lead and manage the performance of water business projects and activities across the DMV region. You'll develop the annual budget and strategic objectives with input/review by the Managing Director and the ELT. You'll review monthly reporting and ensure operational compliance with standards required to produce reporting including staff utilization; budget to actual revenue and EBITDA; monthly board reports; A/R and account aging reports; EEO reports. People, Culture & Talent You'll build and maintain desired corporate cultural outcomes consistent with positive engagement outcomes and psychological safety, regularly soliciting and receiving staff feedback through surveys and other interactions. You'll oversee hiring, evaluation, development and termination of personnel. Perform annual and periodic review of all office/regional personnel, including incentive compensation and salary adjustments, within annual budget parameters. You'll maintain standards for key business system elements, including but not limited to proposals and personal utilization targets. Quality Assurance You'll oversee quality of services being provided to clients as measured by client feedback, repeat work, surveys and other related tools. Develop/oversee corrective action plans when necessary. You'll conduct other duties and responsibilities as assigned. HERE'S WHAT YOU'LL NEED: A Bachelor's Degree in Civil, Chemical or Environmental Engineering, Public Administration, Construction Management, Information Systems, or equivalent is necessary. 5+ years of experience in the water industry, digital water, smart utilities, or technology transformation programs is required. BONUS POINTS IF YOU HAVE: Master's degree, PE, CCM, PMP, CFE, COA, or LEED preferred. Experience with digital twin platforms, GIS/asset management systems, SCADA modernization, or utility analytics tools (e.g., Esri, IBM Maximo, Xylem Vue, Optera, or equivalent). Familiarity with the regulatory frameworks of MDE, Virginia DEQ, or Delaware DNREC, and experience working with regional water/wastewater utilities such as WSSC Water, DC Water, Fairfax Water, or similar authorities. Proven track record in executive leadership, management, and highly effective interpersonal and communication skills at all levels of the organization, Board members, regulatory agencies, and the public. A deep understanding of professional services Key Performance Indicators (KPIs) and how to motivate and hold accountable teams to deliver on these KPIs. Demonstrated experience providing guidance and support to appointed and elected leadership. Strong analytical and negotiation skills required. Excellent communication (verbal and written) and presentation skills required. Strong management and budgeting skills required. Strong relationship building and people skills required. Strong computer skills and familiarity with Microsoft Office Suite products, data analytics platforms, and digital project delivery tools. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below. We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Accenture I&CP offers a comprehensive benefits package including medical, dental, and vision coverage; basic life and AD&D insurance; short- and long-term disability; a 401(k) with employer match; health savings and flexible spending accounts; paid time off and holidays; paid maternity and parental caregiver leave; adoption and surrogacy assistance; supplemental insurance plans; an employee assistance program; legal resources; and identity theft protection. Benefits eligibility may vary by state, country, and role. Please connect with your recruiter for more information.
Accenture Infrastructure & Capital Projects, LLC
Santa Barbara, California
Job DescriptionJob DescriptionYou've Never Been Satisfied with "Good Enough." You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you'll do exactly that. You'll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before. You'll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we're transforming how capital projects are planned, managed, and executed, creating a better way to build for the future. Because "good enough" builds the past. You're here to build what's next, on a team that outperforms every norm. Visit us here to learn more about Accenture Infrastructure & Capital Projects As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture Infrastructure and Capital Projects LLP or one of our other legal entities - Accenture Infrastructure and Capital Projects, LLC or Accenture Infrastructure and Capital Projects Inc., with benefits varying by country and role, so please check with your recruiter for details. THE WORK: You will be the Water Sector Market Leader for the DMV Region (Delaware, Maryland, and Virginia), responsible for the development and execution of Accenture's Water business strategic growth plans across the region. Business Development & Client Leadership You'll lead the region-wide business development efforts for water, including building high-value relationships with existing and target Strategic Clients across Delaware, Maryland, and Virginia. You'll lead the development and execution of new business capture plans to partner with clients in solutioning their communities' water-related challenges. You'll lead the marketing and sales plans to deploy our water business capabilities across the DMV market area. You'll cultivate relationships with state and local government agencies, utilities, and public authorities including the Maryland Department of the Environment (MDE), Virginia DEQ, Delaware DNREC, and regional water authorities. Digital Water & Transformation You'll drive digital water strategy and transformation initiatives for utility clients across the DMV region, including smart water networks, IoT sensor integration, and real-time operational analytics. You'll lead the development and deployment of digital twin solutions for water infrastructure assets, enabling predictive maintenance and capital investment optimization. You'll champion the adoption of AI and machine learning tools for demand forecasting, leak detection, water quality monitoring, and asset performance management. You'll guide clients through Enterprise Asset Management (EAM) and Computerized Maintenance Management System (CMMS) implementations, aligning digital tools with operational workflows. You'll partner with Accenture's Technology and Innovation practices to bring advanced water technology solutions - including cloud platforms, SCADA modernization, and cybersecurity for OT/IT convergence - to DMV utility clients. You'll support clients in developing and executing digital transformation roadmaps, from strategy through implementation, including change management, workforce enablement, and technology adoption. You'll identify and develop new digital water service offerings tailored to the regulatory and operational environment of the DMV region. Operations & Performance Management You'll lead and manage the performance of water business projects and activities across the DMV region. You'll develop the annual budget and strategic objectives with input/review by the Managing Director and the ELT. You'll review monthly reporting and ensure operational compliance with standards required to produce reporting including staff utilization; budget to actual revenue and EBITDA; monthly board reports; A/R and account aging reports; EEO reports. People, Culture & Talent You'll build and maintain desired corporate cultural outcomes consistent with positive engagement outcomes and psychological safety, regularly soliciting and receiving staff feedback through surveys and other interactions. You'll oversee hiring, evaluation, development and termination of personnel. Perform annual and periodic review of all office/regional personnel, including incentive compensation and salary adjustments, within annual budget parameters. You'll maintain standards for key business system elements, including but not limited to proposals and personal utilization targets. Quality Assurance You'll oversee quality of services being provided to clients as measured by client feedback, repeat work, surveys and other related tools. Develop/oversee corrective action plans when necessary. You'll conduct other duties and responsibilities as assigned. HERE'S WHAT YOU'LL NEED: A Bachelor's Degree in Civil, Chemical or Environmental Engineering, Public Administration, Construction Management, Information Systems, or equivalent is necessary. 5+ years of experience in the water industry, digital water, smart utilities, or technology transformation programs is required. BONUS POINTS IF YOU HAVE: Master's degree, PE, CCM, PMP, CFE, COA, or LEED preferred. Experience with digital twin platforms, GIS/asset management systems, SCADA modernization, or utility analytics tools (e.g., Esri, IBM Maximo, Xylem Vue, Optera, or equivalent). Familiarity with the regulatory frameworks of MDE, Virginia DEQ, or Delaware DNREC, and experience working with regional water/wastewater utilities such as WSSC Water, DC Water, Fairfax Water, or similar authorities. Proven track record in executive leadership, management, and highly effective interpersonal and communication skills at all levels of the organization, Board members, regulatory agencies, and the public. A deep understanding of professional services Key Performance Indicators (KPIs) and how to motivate and hold accountable teams to deliver on these KPIs. Demonstrated experience providing guidance and support to appointed and elected leadership. Strong analytical and negotiation skills required. Excellent communication (verbal and written) and presentation skills required. Strong management and budgeting skills required. Strong relationship building and people skills required. Strong computer skills and familiarity with Microsoft Office Suite products, data analytics platforms, and digital project delivery tools. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below. We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Accenture I&CP offers a comprehensive benefits package including medical, dental, and vision coverage; basic life and AD&D insurance; short- and long-term disability; a 401(k) with employer match; health savings and flexible spending accounts; paid time off and holidays; paid maternity and parental caregiver leave; adoption and surrogacy assistance; supplemental insurance plans; an employee assistance program; legal resources; and identity theft protection. Benefits eligibility may vary by state, country, and role. Please connect with your recruiter for more information.
09/22/2026
Full time
Job DescriptionJob DescriptionYou've Never Been Satisfied with "Good Enough." You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you'll do exactly that. You'll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before. You'll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we're transforming how capital projects are planned, managed, and executed, creating a better way to build for the future. Because "good enough" builds the past. You're here to build what's next, on a team that outperforms every norm. Visit us here to learn more about Accenture Infrastructure & Capital Projects As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture Infrastructure and Capital Projects LLP or one of our other legal entities - Accenture Infrastructure and Capital Projects, LLC or Accenture Infrastructure and Capital Projects Inc., with benefits varying by country and role, so please check with your recruiter for details. THE WORK: You will be the Water Sector Market Leader for the DMV Region (Delaware, Maryland, and Virginia), responsible for the development and execution of Accenture's Water business strategic growth plans across the region. Business Development & Client Leadership You'll lead the region-wide business development efforts for water, including building high-value relationships with existing and target Strategic Clients across Delaware, Maryland, and Virginia. You'll lead the development and execution of new business capture plans to partner with clients in solutioning their communities' water-related challenges. You'll lead the marketing and sales plans to deploy our water business capabilities across the DMV market area. You'll cultivate relationships with state and local government agencies, utilities, and public authorities including the Maryland Department of the Environment (MDE), Virginia DEQ, Delaware DNREC, and regional water authorities. Digital Water & Transformation You'll drive digital water strategy and transformation initiatives for utility clients across the DMV region, including smart water networks, IoT sensor integration, and real-time operational analytics. You'll lead the development and deployment of digital twin solutions for water infrastructure assets, enabling predictive maintenance and capital investment optimization. You'll champion the adoption of AI and machine learning tools for demand forecasting, leak detection, water quality monitoring, and asset performance management. You'll guide clients through Enterprise Asset Management (EAM) and Computerized Maintenance Management System (CMMS) implementations, aligning digital tools with operational workflows. You'll partner with Accenture's Technology and Innovation practices to bring advanced water technology solutions - including cloud platforms, SCADA modernization, and cybersecurity for OT/IT convergence - to DMV utility clients. You'll support clients in developing and executing digital transformation roadmaps, from strategy through implementation, including change management, workforce enablement, and technology adoption. You'll identify and develop new digital water service offerings tailored to the regulatory and operational environment of the DMV region. Operations & Performance Management You'll lead and manage the performance of water business projects and activities across the DMV region. You'll develop the annual budget and strategic objectives with input/review by the Managing Director and the ELT. You'll review monthly reporting and ensure operational compliance with standards required to produce reporting including staff utilization; budget to actual revenue and EBITDA; monthly board reports; A/R and account aging reports; EEO reports. People, Culture & Talent You'll build and maintain desired corporate cultural outcomes consistent with positive engagement outcomes and psychological safety, regularly soliciting and receiving staff feedback through surveys and other interactions. You'll oversee hiring, evaluation, development and termination of personnel. Perform annual and periodic review of all office/regional personnel, including incentive compensation and salary adjustments, within annual budget parameters. You'll maintain standards for key business system elements, including but not limited to proposals and personal utilization targets. Quality Assurance You'll oversee quality of services being provided to clients as measured by client feedback, repeat work, surveys and other related tools. Develop/oversee corrective action plans when necessary. You'll conduct other duties and responsibilities as assigned. HERE'S WHAT YOU'LL NEED: A Bachelor's Degree in Civil, Chemical or Environmental Engineering, Public Administration, Construction Management, Information Systems, or equivalent is necessary. 5+ years of experience in the water industry, digital water, smart utilities, or technology transformation programs is required. BONUS POINTS IF YOU HAVE: Master's degree, PE, CCM, PMP, CFE, COA, or LEED preferred. Experience with digital twin platforms, GIS/asset management systems, SCADA modernization, or utility analytics tools (e.g., Esri, IBM Maximo, Xylem Vue, Optera, or equivalent). Familiarity with the regulatory frameworks of MDE, Virginia DEQ, or Delaware DNREC, and experience working with regional water/wastewater utilities such as WSSC Water, DC Water, Fairfax Water, or similar authorities. Proven track record in executive leadership, management, and highly effective interpersonal and communication skills at all levels of the organization, Board members, regulatory agencies, and the public. A deep understanding of professional services Key Performance Indicators (KPIs) and how to motivate and hold accountable teams to deliver on these KPIs. Demonstrated experience providing guidance and support to appointed and elected leadership. Strong analytical and negotiation skills required. Excellent communication (verbal and written) and presentation skills required. Strong management and budgeting skills required. Strong relationship building and people skills required. Strong computer skills and familiarity with Microsoft Office Suite products, data analytics platforms, and digital project delivery tools. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below. We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Accenture I&CP offers a comprehensive benefits package including medical, dental, and vision coverage; basic life and AD&D insurance; short- and long-term disability; a 401(k) with employer match; health savings and flexible spending accounts; paid time off and holidays; paid maternity and parental caregiver leave; adoption and surrogacy assistance; supplemental insurance plans; an employee assistance program; legal resources; and identity theft protection. Benefits eligibility may vary by state, country, and role. Please connect with your recruiter for more information.
Accenture Infrastructure & Capital Projects, LLC
Sacramento, California
Job DescriptionJob DescriptionYou've Never Been Satisfied with "Good Enough." You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you'll do exactly that. You'll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before. You'll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we're transforming how capital projects are planned, managed, and executed, creating a better way to build for the future. Because "good enough" builds the past. You're here to build what's next, on a team that outperforms every norm. Visit us here to learn more about Accenture Infrastructure & Capital Projects As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture Infrastructure and Capital Projects LLP or one of our other legal entities - Accenture Infrastructure and Capital Projects, LLC or Accenture Infrastructure and Capital Projects Inc., with benefits varying by country and role, so please check with your recruiter for details. THE WORK: You will be the Water Sector Market Leader for the DMV Region (Delaware, Maryland, and Virginia), responsible for the development and execution of Accenture's Water business strategic growth plans across the region. Business Development & Client Leadership You'll lead the region-wide business development efforts for water, including building high-value relationships with existing and target Strategic Clients across Delaware, Maryland, and Virginia. You'll lead the development and execution of new business capture plans to partner with clients in solutioning their communities' water-related challenges. You'll lead the marketing and sales plans to deploy our water business capabilities across the DMV market area. You'll cultivate relationships with state and local government agencies, utilities, and public authorities including the Maryland Department of the Environment (MDE), Virginia DEQ, Delaware DNREC, and regional water authorities. Digital Water & Transformation You'll drive digital water strategy and transformation initiatives for utility clients across the DMV region, including smart water networks, IoT sensor integration, and real-time operational analytics. You'll lead the development and deployment of digital twin solutions for water infrastructure assets, enabling predictive maintenance and capital investment optimization. You'll champion the adoption of AI and machine learning tools for demand forecasting, leak detection, water quality monitoring, and asset performance management. You'll guide clients through Enterprise Asset Management (EAM) and Computerized Maintenance Management System (CMMS) implementations, aligning digital tools with operational workflows. You'll partner with Accenture's Technology and Innovation practices to bring advanced water technology solutions - including cloud platforms, SCADA modernization, and cybersecurity for OT/IT convergence - to DMV utility clients. You'll support clients in developing and executing digital transformation roadmaps, from strategy through implementation, including change management, workforce enablement, and technology adoption. You'll identify and develop new digital water service offerings tailored to the regulatory and operational environment of the DMV region. Operations & Performance Management You'll lead and manage the performance of water business projects and activities across the DMV region. You'll develop the annual budget and strategic objectives with input/review by the Managing Director and the ELT. You'll review monthly reporting and ensure operational compliance with standards required to produce reporting including staff utilization; budget to actual revenue and EBITDA; monthly board reports; A/R and account aging reports; EEO reports. People, Culture & Talent You'll build and maintain desired corporate cultural outcomes consistent with positive engagement outcomes and psychological safety, regularly soliciting and receiving staff feedback through surveys and other interactions. You'll oversee hiring, evaluation, development and termination of personnel. Perform annual and periodic review of all office/regional personnel, including incentive compensation and salary adjustments, within annual budget parameters. You'll maintain standards for key business system elements, including but not limited to proposals and personal utilization targets. Quality Assurance You'll oversee quality of services being provided to clients as measured by client feedback, repeat work, surveys and other related tools. Develop/oversee corrective action plans when necessary. You'll conduct other duties and responsibilities as assigned. HERE'S WHAT YOU'LL NEED: A Bachelor's Degree in Civil, Chemical or Environmental Engineering, Public Administration, Construction Management, Information Systems, or equivalent is necessary. 5+ years of experience in the water industry, digital water, smart utilities, or technology transformation programs is required. BONUS POINTS IF YOU HAVE: Master's degree, PE, CCM, PMP, CFE, COA, or LEED preferred. Experience with digital twin platforms, GIS/asset management systems, SCADA modernization, or utility analytics tools (e.g., Esri, IBM Maximo, Xylem Vue, Optera, or equivalent). Familiarity with the regulatory frameworks of MDE, Virginia DEQ, or Delaware DNREC, and experience working with regional water/wastewater utilities such as WSSC Water, DC Water, Fairfax Water, or similar authorities. Proven track record in executive leadership, management, and highly effective interpersonal and communication skills at all levels of the organization, Board members, regulatory agencies, and the public. A deep understanding of professional services Key Performance Indicators (KPIs) and how to motivate and hold accountable teams to deliver on these KPIs. Demonstrated experience providing guidance and support to appointed and elected leadership. Strong analytical and negotiation skills required. Excellent communication (verbal and written) and presentation skills required. Strong management and budgeting skills required. Strong relationship building and people skills required. Strong computer skills and familiarity with Microsoft Office Suite products, data analytics platforms, and digital project delivery tools. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below. We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Accenture I&CP offers a comprehensive benefits package including medical, dental, and vision coverage; basic life and AD&D insurance; short- and long-term disability; a 401(k) with employer match; health savings and flexible spending accounts; paid time off and holidays; paid maternity and parental caregiver leave; adoption and surrogacy assistance; supplemental insurance plans; an employee assistance program; legal resources; and identity theft protection. Benefits eligibility may vary by state, country, and role. Please connect with your recruiter for more information.
09/22/2026
Full time
Job DescriptionJob DescriptionYou've Never Been Satisfied with "Good Enough." You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you'll do exactly that. You'll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before. You'll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we're transforming how capital projects are planned, managed, and executed, creating a better way to build for the future. Because "good enough" builds the past. You're here to build what's next, on a team that outperforms every norm. Visit us here to learn more about Accenture Infrastructure & Capital Projects As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture Infrastructure and Capital Projects LLP or one of our other legal entities - Accenture Infrastructure and Capital Projects, LLC or Accenture Infrastructure and Capital Projects Inc., with benefits varying by country and role, so please check with your recruiter for details. THE WORK: You will be the Water Sector Market Leader for the DMV Region (Delaware, Maryland, and Virginia), responsible for the development and execution of Accenture's Water business strategic growth plans across the region. Business Development & Client Leadership You'll lead the region-wide business development efforts for water, including building high-value relationships with existing and target Strategic Clients across Delaware, Maryland, and Virginia. You'll lead the development and execution of new business capture plans to partner with clients in solutioning their communities' water-related challenges. You'll lead the marketing and sales plans to deploy our water business capabilities across the DMV market area. You'll cultivate relationships with state and local government agencies, utilities, and public authorities including the Maryland Department of the Environment (MDE), Virginia DEQ, Delaware DNREC, and regional water authorities. Digital Water & Transformation You'll drive digital water strategy and transformation initiatives for utility clients across the DMV region, including smart water networks, IoT sensor integration, and real-time operational analytics. You'll lead the development and deployment of digital twin solutions for water infrastructure assets, enabling predictive maintenance and capital investment optimization. You'll champion the adoption of AI and machine learning tools for demand forecasting, leak detection, water quality monitoring, and asset performance management. You'll guide clients through Enterprise Asset Management (EAM) and Computerized Maintenance Management System (CMMS) implementations, aligning digital tools with operational workflows. You'll partner with Accenture's Technology and Innovation practices to bring advanced water technology solutions - including cloud platforms, SCADA modernization, and cybersecurity for OT/IT convergence - to DMV utility clients. You'll support clients in developing and executing digital transformation roadmaps, from strategy through implementation, including change management, workforce enablement, and technology adoption. You'll identify and develop new digital water service offerings tailored to the regulatory and operational environment of the DMV region. Operations & Performance Management You'll lead and manage the performance of water business projects and activities across the DMV region. You'll develop the annual budget and strategic objectives with input/review by the Managing Director and the ELT. You'll review monthly reporting and ensure operational compliance with standards required to produce reporting including staff utilization; budget to actual revenue and EBITDA; monthly board reports; A/R and account aging reports; EEO reports. People, Culture & Talent You'll build and maintain desired corporate cultural outcomes consistent with positive engagement outcomes and psychological safety, regularly soliciting and receiving staff feedback through surveys and other interactions. You'll oversee hiring, evaluation, development and termination of personnel. Perform annual and periodic review of all office/regional personnel, including incentive compensation and salary adjustments, within annual budget parameters. You'll maintain standards for key business system elements, including but not limited to proposals and personal utilization targets. Quality Assurance You'll oversee quality of services being provided to clients as measured by client feedback, repeat work, surveys and other related tools. Develop/oversee corrective action plans when necessary. You'll conduct other duties and responsibilities as assigned. HERE'S WHAT YOU'LL NEED: A Bachelor's Degree in Civil, Chemical or Environmental Engineering, Public Administration, Construction Management, Information Systems, or equivalent is necessary. 5+ years of experience in the water industry, digital water, smart utilities, or technology transformation programs is required. BONUS POINTS IF YOU HAVE: Master's degree, PE, CCM, PMP, CFE, COA, or LEED preferred. Experience with digital twin platforms, GIS/asset management systems, SCADA modernization, or utility analytics tools (e.g., Esri, IBM Maximo, Xylem Vue, Optera, or equivalent). Familiarity with the regulatory frameworks of MDE, Virginia DEQ, or Delaware DNREC, and experience working with regional water/wastewater utilities such as WSSC Water, DC Water, Fairfax Water, or similar authorities. Proven track record in executive leadership, management, and highly effective interpersonal and communication skills at all levels of the organization, Board members, regulatory agencies, and the public. A deep understanding of professional services Key Performance Indicators (KPIs) and how to motivate and hold accountable teams to deliver on these KPIs. Demonstrated experience providing guidance and support to appointed and elected leadership. Strong analytical and negotiation skills required. Excellent communication (verbal and written) and presentation skills required. Strong management and budgeting skills required. Strong relationship building and people skills required. Strong computer skills and familiarity with Microsoft Office Suite products, data analytics platforms, and digital project delivery tools. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below. We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Accenture I&CP offers a comprehensive benefits package including medical, dental, and vision coverage; basic life and AD&D insurance; short- and long-term disability; a 401(k) with employer match; health savings and flexible spending accounts; paid time off and holidays; paid maternity and parental caregiver leave; adoption and surrogacy assistance; supplemental insurance plans; an employee assistance program; legal resources; and identity theft protection. Benefits eligibility may vary by state, country, and role. Please connect with your recruiter for more information.
Job DescriptionJob DescriptionPosition Overview Our client is seeking an experienced Program Manager to provide overall leadership, management, administration, staffing, quality oversight, and financial execution for a large-scale federal IT support contract serving the United States Patent and Trademark Office (USPTO). The Program Manager will oversee the USPTO Service Desk, Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Executive Support, Equipment Request Fulfillment (ERF), and Knowledge Management functions. This individual will ensure successful contract performance, customer satisfaction, and compliance with contractual requirements, service-level agreements (SLAs), security standards, staffing commitments, quality-management processes, transition requirements, and continuity-of-operations plans. The Program Manager will serve as the contractor's principal point of contact for USPTO leadership, including the Contracting Officer (CO), Contracting Officer's Representative (COR), Service Desk Operations Division leadership, Product Owners, and other Government stakeholders. Key ResponsibilitiesContract Management and Leadership Direct and manage all contract operations across Service Desk, APR, UCC, Executive Support, ERF, and Knowledge Management functions. Serve as the contractor's authorized representative with authority to commit corporate resources and make binding operational decisions. Provide executive leadership and guidance to team leads, supervisors, managers, and support personnel. Ensure all contractual requirements, performance objectives, deliverables, and staffing commitments are achieved. Lead contract kick-off activities, transition execution, operational governance meetings, and program reviews. Maintain effective communication with USPTO stakeholders and senior leadership. Identify and mitigate contractual, operational, staffing, financial, and performance risks. Program and Workforce Oversight Manage staffing, recruitment, retention, workforce planning, and succession-planning activities. Ensure all key personnel and staffing requirements are filled within Performance Work Statement timelines. Monitor operational performance across all functional areas. Evaluate staffing forecasts, workload trends, ticket volumes, and call volumes to ensure SLA achievement. Approve and oversee surge-support activities during major incidents, deployments, releases, and other operational events. Coordinate contractor operations across primary and alternate Continuity of Operations locations. Lead geographically dispersed teams operating in onsite, remote, and hybrid environments. Customer Experience and SLA Management Ensure achievement of all contractual SLAs and performance objectives. Analyze operational metrics, customer-satisfaction data, quality reviews, and trend reports. Develop and implement corrective-action plans when service levels fall below performance standards. Lead continuous-service-improvement initiatives across all supported functions. Champion customer-focused service delivery and operational excellence. Review and resolve customer complaints, escalations, major incidents, and recurring operational issues. Work with Government stakeholders to improve service quality, responsiveness, and end-user satisfaction. Financial and Business Management Manage contract funding utilization, labor allocation, staffing forecasts, and operational expenditures. Align program resources with contractual priorities and workload requirements. Support purchasing plans and resource requirements. Review subcontractor performance and contractual compliance. Monitor financial and operational performance to support successful contract execution. Provide program status reports to company leadership and USPTO stakeholders. Quality Management Oversee implementation and execution of the Quality Control Plan. Ensure quality reviews, ticket audits, call evaluations, and process assessments are performed consistently. Establish performance-improvement initiatives based on metrics and trend-analysis findings. Ensure compliance with standard operating procedures, knowledge-management requirements, and IT service-management best practices. Promote measurable continuous improvement throughout the program lifecycle. Maintain accountability for service quality across prime and subcontractor personnel. Security and Compliance Ensure compliance with USPTO cybersecurity requirements, Authorization to Operate requirements, security policies, and applicable federal regulations. Support continuity of operations, disaster recovery, risk management, and contingency-planning activities. Oversee implementation of security-awareness, privacy, and regulatory-compliance requirements. Ensure contractor facilities maintain required operational and security standards. Coordinate responses to audits, inspections, assessments, and compliance reviews. Promote compliance with applicable NIST, FISMA, privacy, and federal IT security requirements. Reporting and Governance Review and approve monthly, quarterly, and annual status reports. Oversee quality reports, trend-analysis reports, performance dashboards, and other contractual deliverables. Conduct Program Management Reviews and operational governance meetings. Participate in stakeholder meetings, executive briefings, and performance reviews. Provide strategic recommendations for operational enhancements and emerging-technology adoption. Ensure all Government reporting is accurate, complete, and delivered on time. Innovation and Emerging Technology Partner with USPTO leadership to identify opportunities for operational improvement. Promote the responsible adoption of AI-enabled capabilities, including virtual agents, service-request summarization, automated knowledge management, and workflow optimization. Lead innovation initiatives that improve efficiency, customer experience, resiliency, and service quality. Evaluate emerging technologies for their potential to enhance federal IT service delivery. Required QualificationsEducation Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Business Administration, Management, or a related discipline. Additional relevant experience may be substituted for education on a year-for-year basis, consistent with contractual guidance. Experience At least 15 years of progressively responsible experience managing large-scale IT operations, service desk, help desk, contact center, or end-user support environments. At least 10 years of experience leading large teams supporting enterprise IT operations. Experience managing multifunctional organizations that support service desk, contact center, account management, technical support, executive support, and related functions. Demonstrated experience managing federal government contracts or similarly regulated operating environments. Proven success leading geographically distributed operations and hybrid workforces. Experience managing operational performance within an SLA-driven service-delivery model. Strong experience with workforce management, resource planning, operational metrics, and service-delivery optimization. Experience managing continuity of operations and disaster-recovery programs. Knowledge of cybersecurity, NIST, FISMA, and federal IT compliance frameworks. Strong executive communication, briefing, and stakeholder-management skills. Certification ITIL certification or equivalent demonstrated IT service-management experience. Preferred Qualifications Project Management Professional (PMP). HDI Support Center Director. HDI Support Center Manager. Lean Six Sigma Green Belt or higher. Certified ScrumMaster (CSM). Expert knowledge of ITIL-based service-management principles. Experience with ServiceNow, Salesforce, or similar enterprise service-management platforms. Experience supporting large federal agencies and mission-critical IT environments. Experience overseeing subcontractors and managing performance across multiple organizations. Experience implementing service automation, AI-enabled support capabilities, or digital-transformation initiatives. Knowledge, Skills, and Abilities Ability to lead large, geographically dispersed teams while maintaining exceptional customer satisfaction. Strong understanding of enterprise service desk, contact center, incident management, problem management, and knowledge-management operations. Ability to interpret contractual requirements and translate them into measurable operational objectives. Strong financial, organizational, analytical, and decision-making abilities. Ability to communicate complex operational and technical matters to senior executives and Government stakeholders. Demonstrated ability to manage competing priorities in a fast-paced, mission-critical environment. Strong commitment to accountability, service quality, continuous improvement, and customer-focused delivery. Powered by JazzHR l29nhdCzvy
09/22/2026
Full time
Job DescriptionJob DescriptionPosition Overview Our client is seeking an experienced Program Manager to provide overall leadership, management, administration, staffing, quality oversight, and financial execution for a large-scale federal IT support contract serving the United States Patent and Trademark Office (USPTO). The Program Manager will oversee the USPTO Service Desk, Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Executive Support, Equipment Request Fulfillment (ERF), and Knowledge Management functions. This individual will ensure successful contract performance, customer satisfaction, and compliance with contractual requirements, service-level agreements (SLAs), security standards, staffing commitments, quality-management processes, transition requirements, and continuity-of-operations plans. The Program Manager will serve as the contractor's principal point of contact for USPTO leadership, including the Contracting Officer (CO), Contracting Officer's Representative (COR), Service Desk Operations Division leadership, Product Owners, and other Government stakeholders. Key ResponsibilitiesContract Management and Leadership Direct and manage all contract operations across Service Desk, APR, UCC, Executive Support, ERF, and Knowledge Management functions. Serve as the contractor's authorized representative with authority to commit corporate resources and make binding operational decisions. Provide executive leadership and guidance to team leads, supervisors, managers, and support personnel. Ensure all contractual requirements, performance objectives, deliverables, and staffing commitments are achieved. Lead contract kick-off activities, transition execution, operational governance meetings, and program reviews. Maintain effective communication with USPTO stakeholders and senior leadership. Identify and mitigate contractual, operational, staffing, financial, and performance risks. Program and Workforce Oversight Manage staffing, recruitment, retention, workforce planning, and succession-planning activities. Ensure all key personnel and staffing requirements are filled within Performance Work Statement timelines. Monitor operational performance across all functional areas. Evaluate staffing forecasts, workload trends, ticket volumes, and call volumes to ensure SLA achievement. Approve and oversee surge-support activities during major incidents, deployments, releases, and other operational events. Coordinate contractor operations across primary and alternate Continuity of Operations locations. Lead geographically dispersed teams operating in onsite, remote, and hybrid environments. Customer Experience and SLA Management Ensure achievement of all contractual SLAs and performance objectives. Analyze operational metrics, customer-satisfaction data, quality reviews, and trend reports. Develop and implement corrective-action plans when service levels fall below performance standards. Lead continuous-service-improvement initiatives across all supported functions. Champion customer-focused service delivery and operational excellence. Review and resolve customer complaints, escalations, major incidents, and recurring operational issues. Work with Government stakeholders to improve service quality, responsiveness, and end-user satisfaction. Financial and Business Management Manage contract funding utilization, labor allocation, staffing forecasts, and operational expenditures. Align program resources with contractual priorities and workload requirements. Support purchasing plans and resource requirements. Review subcontractor performance and contractual compliance. Monitor financial and operational performance to support successful contract execution. Provide program status reports to company leadership and USPTO stakeholders. Quality Management Oversee implementation and execution of the Quality Control Plan. Ensure quality reviews, ticket audits, call evaluations, and process assessments are performed consistently. Establish performance-improvement initiatives based on metrics and trend-analysis findings. Ensure compliance with standard operating procedures, knowledge-management requirements, and IT service-management best practices. Promote measurable continuous improvement throughout the program lifecycle. Maintain accountability for service quality across prime and subcontractor personnel. Security and Compliance Ensure compliance with USPTO cybersecurity requirements, Authorization to Operate requirements, security policies, and applicable federal regulations. Support continuity of operations, disaster recovery, risk management, and contingency-planning activities. Oversee implementation of security-awareness, privacy, and regulatory-compliance requirements. Ensure contractor facilities maintain required operational and security standards. Coordinate responses to audits, inspections, assessments, and compliance reviews. Promote compliance with applicable NIST, FISMA, privacy, and federal IT security requirements. Reporting and Governance Review and approve monthly, quarterly, and annual status reports. Oversee quality reports, trend-analysis reports, performance dashboards, and other contractual deliverables. Conduct Program Management Reviews and operational governance meetings. Participate in stakeholder meetings, executive briefings, and performance reviews. Provide strategic recommendations for operational enhancements and emerging-technology adoption. Ensure all Government reporting is accurate, complete, and delivered on time. Innovation and Emerging Technology Partner with USPTO leadership to identify opportunities for operational improvement. Promote the responsible adoption of AI-enabled capabilities, including virtual agents, service-request summarization, automated knowledge management, and workflow optimization. Lead innovation initiatives that improve efficiency, customer experience, resiliency, and service quality. Evaluate emerging technologies for their potential to enhance federal IT service delivery. Required QualificationsEducation Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Business Administration, Management, or a related discipline. Additional relevant experience may be substituted for education on a year-for-year basis, consistent with contractual guidance. Experience At least 15 years of progressively responsible experience managing large-scale IT operations, service desk, help desk, contact center, or end-user support environments. At least 10 years of experience leading large teams supporting enterprise IT operations. Experience managing multifunctional organizations that support service desk, contact center, account management, technical support, executive support, and related functions. Demonstrated experience managing federal government contracts or similarly regulated operating environments. Proven success leading geographically distributed operations and hybrid workforces. Experience managing operational performance within an SLA-driven service-delivery model. Strong experience with workforce management, resource planning, operational metrics, and service-delivery optimization. Experience managing continuity of operations and disaster-recovery programs. Knowledge of cybersecurity, NIST, FISMA, and federal IT compliance frameworks. Strong executive communication, briefing, and stakeholder-management skills. Certification ITIL certification or equivalent demonstrated IT service-management experience. Preferred Qualifications Project Management Professional (PMP). HDI Support Center Director. HDI Support Center Manager. Lean Six Sigma Green Belt or higher. Certified ScrumMaster (CSM). Expert knowledge of ITIL-based service-management principles. Experience with ServiceNow, Salesforce, or similar enterprise service-management platforms. Experience supporting large federal agencies and mission-critical IT environments. Experience overseeing subcontractors and managing performance across multiple organizations. Experience implementing service automation, AI-enabled support capabilities, or digital-transformation initiatives. Knowledge, Skills, and Abilities Ability to lead large, geographically dispersed teams while maintaining exceptional customer satisfaction. Strong understanding of enterprise service desk, contact center, incident management, problem management, and knowledge-management operations. Ability to interpret contractual requirements and translate them into measurable operational objectives. Strong financial, organizational, analytical, and decision-making abilities. Ability to communicate complex operational and technical matters to senior executives and Government stakeholders. Demonstrated ability to manage competing priorities in a fast-paced, mission-critical environment. Strong commitment to accountability, service quality, continuous improvement, and customer-focused delivery. Powered by JazzHR l29nhdCzvy
Job DescriptionJob DescriptionPosition Overview Our client is seeking an experienced Program Manager to provide overall leadership, management, administration, staffing, quality oversight, and financial execution for a large-scale federal IT support contract serving the United States Patent and Trademark Office (USPTO). The Program Manager will oversee the USPTO Service Desk, Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Executive Support, Equipment Request Fulfillment (ERF), and Knowledge Management functions. This individual will ensure successful contract performance, customer satisfaction, and compliance with contractual requirements, service-level agreements (SLAs), security standards, staffing commitments, quality-management processes, transition requirements, and continuity-of-operations plans. The Program Manager will serve as the contractor's principal point of contact for USPTO leadership, including the Contracting Officer (CO), Contracting Officer's Representative (COR), Service Desk Operations Division leadership, Product Owners, and other Government stakeholders. Key ResponsibilitiesContract Management and Leadership Direct and manage all contract operations across Service Desk, APR, UCC, Executive Support, ERF, and Knowledge Management functions. Serve as the contractor's authorized representative with authority to commit corporate resources and make binding operational decisions. Provide executive leadership and guidance to team leads, supervisors, managers, and support personnel. Ensure all contractual requirements, performance objectives, deliverables, and staffing commitments are achieved. Lead contract kick-off activities, transition execution, operational governance meetings, and program reviews. Maintain effective communication with USPTO stakeholders and senior leadership. Identify and mitigate contractual, operational, staffing, financial, and performance risks. Program and Workforce Oversight Manage staffing, recruitment, retention, workforce planning, and succession-planning activities. Ensure all key personnel and staffing requirements are filled within Performance Work Statement timelines. Monitor operational performance across all functional areas. Evaluate staffing forecasts, workload trends, ticket volumes, and call volumes to ensure SLA achievement. Approve and oversee surge-support activities during major incidents, deployments, releases, and other operational events. Coordinate contractor operations across primary and alternate Continuity of Operations locations. Lead geographically dispersed teams operating in onsite, remote, and hybrid environments. Customer Experience and SLA Management Ensure achievement of all contractual SLAs and performance objectives. Analyze operational metrics, customer-satisfaction data, quality reviews, and trend reports. Develop and implement corrective-action plans when service levels fall below performance standards. Lead continuous-service-improvement initiatives across all supported functions. Champion customer-focused service delivery and operational excellence. Review and resolve customer complaints, escalations, major incidents, and recurring operational issues. Work with Government stakeholders to improve service quality, responsiveness, and end-user satisfaction. Financial and Business Management Manage contract funding utilization, labor allocation, staffing forecasts, and operational expenditures. Align program resources with contractual priorities and workload requirements. Support purchasing plans and resource requirements. Review subcontractor performance and contractual compliance. Monitor financial and operational performance to support successful contract execution. Provide program status reports to company leadership and USPTO stakeholders. Quality Management Oversee implementation and execution of the Quality Control Plan. Ensure quality reviews, ticket audits, call evaluations, and process assessments are performed consistently. Establish performance-improvement initiatives based on metrics and trend-analysis findings. Ensure compliance with standard operating procedures, knowledge-management requirements, and IT service-management best practices. Promote measurable continuous improvement throughout the program lifecycle. Maintain accountability for service quality across prime and subcontractor personnel. Security and Compliance Ensure compliance with USPTO cybersecurity requirements, Authorization to Operate requirements, security policies, and applicable federal regulations. Support continuity of operations, disaster recovery, risk management, and contingency-planning activities. Oversee implementation of security-awareness, privacy, and regulatory-compliance requirements. Ensure contractor facilities maintain required operational and security standards. Coordinate responses to audits, inspections, assessments, and compliance reviews. Promote compliance with applicable NIST, FISMA, privacy, and federal IT security requirements. Reporting and Governance Review and approve monthly, quarterly, and annual status reports. Oversee quality reports, trend-analysis reports, performance dashboards, and other contractual deliverables. Conduct Program Management Reviews and operational governance meetings. Participate in stakeholder meetings, executive briefings, and performance reviews. Provide strategic recommendations for operational enhancements and emerging-technology adoption. Ensure all Government reporting is accurate, complete, and delivered on time. Innovation and Emerging Technology Partner with USPTO leadership to identify opportunities for operational improvement. Promote the responsible adoption of AI-enabled capabilities, including virtual agents, service-request summarization, automated knowledge management, and workflow optimization. Lead innovation initiatives that improve efficiency, customer experience, resiliency, and service quality. Evaluate emerging technologies for their potential to enhance federal IT service delivery. Required QualificationsEducation Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Business Administration, Management, or a related discipline. Additional relevant experience may be substituted for education on a year-for-year basis, consistent with contractual guidance. Experience At least 15 years of progressively responsible experience managing large-scale IT operations, service desk, help desk, contact center, or end-user support environments. At least 10 years of experience leading large teams supporting enterprise IT operations. Experience managing multifunctional organizations that support service desk, contact center, account management, technical support, executive support, and related functions. Demonstrated experience managing federal government contracts or similarly regulated operating environments. Proven success leading geographically distributed operations and hybrid workforces. Experience managing operational performance within an SLA-driven service-delivery model. Strong experience with workforce management, resource planning, operational metrics, and service-delivery optimization. Experience managing continuity of operations and disaster-recovery programs. Knowledge of cybersecurity, NIST, FISMA, and federal IT compliance frameworks. Strong executive communication, briefing, and stakeholder-management skills. Certification ITIL certification or equivalent demonstrated IT service-management experience. Preferred Qualifications Project Management Professional (PMP). HDI Support Center Director. HDI Support Center Manager. Lean Six Sigma Green Belt or higher. Certified ScrumMaster (CSM). Expert knowledge of ITIL-based service-management principles. Experience with ServiceNow, Salesforce, or similar enterprise service-management platforms. Experience supporting large federal agencies and mission-critical IT environments. Experience overseeing subcontractors and managing performance across multiple organizations. Experience implementing service automation, AI-enabled support capabilities, or digital-transformation initiatives. Knowledge, Skills, and Abilities Ability to lead large, geographically dispersed teams while maintaining exceptional customer satisfaction. Strong understanding of enterprise service desk, contact center, incident management, problem management, and knowledge-management operations. Ability to interpret contractual requirements and translate them into measurable operational objectives. Strong financial, organizational, analytical, and decision-making abilities. Ability to communicate complex operational and technical matters to senior executives and Government stakeholders. Demonstrated ability to manage competing priorities in a fast-paced, mission-critical environment. Strong commitment to accountability, service quality, continuous improvement, and customer-focused delivery. Powered by JazzHR l29nhdCzvy
09/22/2026
Full time
Job DescriptionJob DescriptionPosition Overview Our client is seeking an experienced Program Manager to provide overall leadership, management, administration, staffing, quality oversight, and financial execution for a large-scale federal IT support contract serving the United States Patent and Trademark Office (USPTO). The Program Manager will oversee the USPTO Service Desk, Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Executive Support, Equipment Request Fulfillment (ERF), and Knowledge Management functions. This individual will ensure successful contract performance, customer satisfaction, and compliance with contractual requirements, service-level agreements (SLAs), security standards, staffing commitments, quality-management processes, transition requirements, and continuity-of-operations plans. The Program Manager will serve as the contractor's principal point of contact for USPTO leadership, including the Contracting Officer (CO), Contracting Officer's Representative (COR), Service Desk Operations Division leadership, Product Owners, and other Government stakeholders. Key ResponsibilitiesContract Management and Leadership Direct and manage all contract operations across Service Desk, APR, UCC, Executive Support, ERF, and Knowledge Management functions. Serve as the contractor's authorized representative with authority to commit corporate resources and make binding operational decisions. Provide executive leadership and guidance to team leads, supervisors, managers, and support personnel. Ensure all contractual requirements, performance objectives, deliverables, and staffing commitments are achieved. Lead contract kick-off activities, transition execution, operational governance meetings, and program reviews. Maintain effective communication with USPTO stakeholders and senior leadership. Identify and mitigate contractual, operational, staffing, financial, and performance risks. Program and Workforce Oversight Manage staffing, recruitment, retention, workforce planning, and succession-planning activities. Ensure all key personnel and staffing requirements are filled within Performance Work Statement timelines. Monitor operational performance across all functional areas. Evaluate staffing forecasts, workload trends, ticket volumes, and call volumes to ensure SLA achievement. Approve and oversee surge-support activities during major incidents, deployments, releases, and other operational events. Coordinate contractor operations across primary and alternate Continuity of Operations locations. Lead geographically dispersed teams operating in onsite, remote, and hybrid environments. Customer Experience and SLA Management Ensure achievement of all contractual SLAs and performance objectives. Analyze operational metrics, customer-satisfaction data, quality reviews, and trend reports. Develop and implement corrective-action plans when service levels fall below performance standards. Lead continuous-service-improvement initiatives across all supported functions. Champion customer-focused service delivery and operational excellence. Review and resolve customer complaints, escalations, major incidents, and recurring operational issues. Work with Government stakeholders to improve service quality, responsiveness, and end-user satisfaction. Financial and Business Management Manage contract funding utilization, labor allocation, staffing forecasts, and operational expenditures. Align program resources with contractual priorities and workload requirements. Support purchasing plans and resource requirements. Review subcontractor performance and contractual compliance. Monitor financial and operational performance to support successful contract execution. Provide program status reports to company leadership and USPTO stakeholders. Quality Management Oversee implementation and execution of the Quality Control Plan. Ensure quality reviews, ticket audits, call evaluations, and process assessments are performed consistently. Establish performance-improvement initiatives based on metrics and trend-analysis findings. Ensure compliance with standard operating procedures, knowledge-management requirements, and IT service-management best practices. Promote measurable continuous improvement throughout the program lifecycle. Maintain accountability for service quality across prime and subcontractor personnel. Security and Compliance Ensure compliance with USPTO cybersecurity requirements, Authorization to Operate requirements, security policies, and applicable federal regulations. Support continuity of operations, disaster recovery, risk management, and contingency-planning activities. Oversee implementation of security-awareness, privacy, and regulatory-compliance requirements. Ensure contractor facilities maintain required operational and security standards. Coordinate responses to audits, inspections, assessments, and compliance reviews. Promote compliance with applicable NIST, FISMA, privacy, and federal IT security requirements. Reporting and Governance Review and approve monthly, quarterly, and annual status reports. Oversee quality reports, trend-analysis reports, performance dashboards, and other contractual deliverables. Conduct Program Management Reviews and operational governance meetings. Participate in stakeholder meetings, executive briefings, and performance reviews. Provide strategic recommendations for operational enhancements and emerging-technology adoption. Ensure all Government reporting is accurate, complete, and delivered on time. Innovation and Emerging Technology Partner with USPTO leadership to identify opportunities for operational improvement. Promote the responsible adoption of AI-enabled capabilities, including virtual agents, service-request summarization, automated knowledge management, and workflow optimization. Lead innovation initiatives that improve efficiency, customer experience, resiliency, and service quality. Evaluate emerging technologies for their potential to enhance federal IT service delivery. Required QualificationsEducation Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Business Administration, Management, or a related discipline. Additional relevant experience may be substituted for education on a year-for-year basis, consistent with contractual guidance. Experience At least 15 years of progressively responsible experience managing large-scale IT operations, service desk, help desk, contact center, or end-user support environments. At least 10 years of experience leading large teams supporting enterprise IT operations. Experience managing multifunctional organizations that support service desk, contact center, account management, technical support, executive support, and related functions. Demonstrated experience managing federal government contracts or similarly regulated operating environments. Proven success leading geographically distributed operations and hybrid workforces. Experience managing operational performance within an SLA-driven service-delivery model. Strong experience with workforce management, resource planning, operational metrics, and service-delivery optimization. Experience managing continuity of operations and disaster-recovery programs. Knowledge of cybersecurity, NIST, FISMA, and federal IT compliance frameworks. Strong executive communication, briefing, and stakeholder-management skills. Certification ITIL certification or equivalent demonstrated IT service-management experience. Preferred Qualifications Project Management Professional (PMP). HDI Support Center Director. HDI Support Center Manager. Lean Six Sigma Green Belt or higher. Certified ScrumMaster (CSM). Expert knowledge of ITIL-based service-management principles. Experience with ServiceNow, Salesforce, or similar enterprise service-management platforms. Experience supporting large federal agencies and mission-critical IT environments. Experience overseeing subcontractors and managing performance across multiple organizations. Experience implementing service automation, AI-enabled support capabilities, or digital-transformation initiatives. Knowledge, Skills, and Abilities Ability to lead large, geographically dispersed teams while maintaining exceptional customer satisfaction. Strong understanding of enterprise service desk, contact center, incident management, problem management, and knowledge-management operations. Ability to interpret contractual requirements and translate them into measurable operational objectives. Strong financial, organizational, analytical, and decision-making abilities. Ability to communicate complex operational and technical matters to senior executives and Government stakeholders. Demonstrated ability to manage competing priorities in a fast-paced, mission-critical environment. Strong commitment to accountability, service quality, continuous improvement, and customer-focused delivery. Powered by JazzHR l29nhdCzvy