Job Description Job Description The Digital Services Specialist is responsible for driving dealership performance and client success across assigned retailer accounts and Regions. This role serves as a strategic partner to dealerships and assigned Regions, delivering structured lead management, Business Development Center (BDC) optimization, and digital sales process training aligned with brand standards and KPIs. The Digital Services Specialist supports approximately 20-25 retailers per region through a combination of on-site and virtual engagement, with travel comprising approximately 80% of the role. This position ensures consistent execution of best practices in lead response, customer engagement, and appointment conversion. Core responsibilities include managing ongoing Region and dealer client communications, tracking and analyzing performance results, and providing timely guidance, support, and solutions to dealership partners. In addition to performance consulting, this role is responsible for delivering training through webinars, workshops, and in-dealership sessions, as well as contributing to the development and continuous improvement of training curriculum and materials. The Digital Services Specialist will also support broader program initiatives, including maintaining training platforms, assisting with digital marketing and communication efforts, participating in event planning and content, and supporting online community engagement. This position requires a balance of consulting, training, relationship management, operational support, and extensive travel to ensure consistent program execution, measurable performance improvement, and a high level of client satisfaction across the retailer network. Duties and Responsibilities Account Management • Serve as the primary point of contact for assigned Volvo Regions and dealership accounts. • Build and maintain strong relationships with Volvo National and Regional personnel, dealer leadership, Marketing managers, BDC managers, and sales teams. • Conduct regular performance reviews using key KPIs, including lead engagement, appointment set/show/sold rates, and close rates. • Identify performance gaps and deliver actionable improvement plans aligned with OEM standards (e.g., Volvo Cars USA KPIs). • Adapt strategies based on Volvo regional priorities and evolving business needs. Internet Lead Response Training • Train dealership teams on structured lead handling processes, including speed-to-lead, personalization, and follow-up cadence. • Coach teams on executing high-impact Day 1 engagement strategies and long-term nurture processes. • Ensure effective use of CRM tools, video, text, and email communication to drive engagement and appointments. • Support implementation of best practices to improve engagement rates and conversion performance. BDC & Call Center Performance Development • Evaluate and optimize dealership BDC and call center operations. • Implement structured engagement processes, including rapid lead response and multi-channel communication strategies. • Train teams on relationship-based selling, objection handling, and appointment-setting techniques. • Reinforce accountability through daily lead management processes and performance tracking. • Provide ongoing coaching to sales leadership, BDC teams, and frontline staff. In-Retailer Support & Service Delivery • Conduct on-site and virtual retailer visits to assess performance and deliver training. • Evaluate lead handling workflows, response times, CRM utilization, and follow-up effectiveness. • Deliver KPI-driven recommendations and implement best practices within dealership operations. • Execute post-visit action plans and ensure accountability for sustained improvements. • Provide hands-on support in lead response management and appointment coordination as needed. Regional & Internal Collaboration • Maintain regular presence in regional stores (approximately 4 days per week) to support coordination and alignment and in the Regional offices as coordinated with Region staff. • Provide consistent communication and weekly updates to Region staff and internal stakeholders. • Collaborate cross-functionally with Enterprise, Digital, Sales, and Field teams to ensure alignment of strategy and execution. • Support integration of vendor services within broader OEM and organizational initiatives. Reporting & Data-Driven Performance Management • Deliver performance reporting aligned with existing dashboards and data sources. • Analyze CRM data, lead activity, and performance metrics to generate actionable insights. • Support refinement and automation of retailer-level reporting. • Utilize tools such as Pied Piper mystery shops and lead analytics to identify improvement opportunities. • Provide recurring summaries of performance trends, risks, and opportunities. Program Execution, Optimization & Flexibility • Continuously optimize service delivery based on performance trends and dealership needs. • Adjust focus areas and strategies as business priorities evolve. • Maintain consistency in program execution while allowing for regional customization. • Ensure alignment with defined program standards, KPIs, and performance expectations. Additional Program Responsibilities • Deliver or assign workshops and training programs across approximately 20-25 retailers per assigned region. • Provide managed lead handling support, including response management and appointment coordination where required. • Ensure alignment with OEM standards, KPIs, and program expectations. • Maintain flexibility to scale services and adjust engagement models based on regional needs. • Execute high-quality in-dealership and virtual training engagements. Operational & Administrative Expectations • Maintain accurate and timely expense reporting in compliance with company policies. • Effectively manage travel schedules, budgets, and logistics across assigned regions. • Demonstrate strong organizational discipline in tracking activities, reporting outcomes, and managing time across multiple accounts. • Ensure proper documentation of dealership visits, action plans, and follow-up progress. Qualifications • Bachelor's degree preferred, or an equivalent combination of education and relevant experience. • Minimum of 5 years of retail automotive experience; Sales Manager experience strongly preferred. • Demonstrated ability to lead, coach, and motivate teams to drive performance improvement. • Strong analytical and problem-solving skills, with experience evaluating workflows and implementing effective solutions. • Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels of an organization. • Proven ability to build relationships, influence decision-making, and navigate complex client environments. • Solid understanding of organizational operations, change management, and performance improvement strategies. • Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines. • High level of professionalism, adaptability, and resourcefulness in a fast-paced environment. • Ability to prioritize competing demands and operate with a strong sense of urgency. • Comfortable presenting, training, and facilitating discussions with diverse audiences. • Advanced proficiency in Microsoft Office and general business systems. • Demonstrated commitment to continuous learning and professional development. • Ability to maintain confidentiality and handle sensitive information appropriately. • Willingness and ability to travel up to 80%.
09/26/2026
Full time
Job Description Job Description The Digital Services Specialist is responsible for driving dealership performance and client success across assigned retailer accounts and Regions. This role serves as a strategic partner to dealerships and assigned Regions, delivering structured lead management, Business Development Center (BDC) optimization, and digital sales process training aligned with brand standards and KPIs. The Digital Services Specialist supports approximately 20-25 retailers per region through a combination of on-site and virtual engagement, with travel comprising approximately 80% of the role. This position ensures consistent execution of best practices in lead response, customer engagement, and appointment conversion. Core responsibilities include managing ongoing Region and dealer client communications, tracking and analyzing performance results, and providing timely guidance, support, and solutions to dealership partners. In addition to performance consulting, this role is responsible for delivering training through webinars, workshops, and in-dealership sessions, as well as contributing to the development and continuous improvement of training curriculum and materials. The Digital Services Specialist will also support broader program initiatives, including maintaining training platforms, assisting with digital marketing and communication efforts, participating in event planning and content, and supporting online community engagement. This position requires a balance of consulting, training, relationship management, operational support, and extensive travel to ensure consistent program execution, measurable performance improvement, and a high level of client satisfaction across the retailer network. Duties and Responsibilities Account Management • Serve as the primary point of contact for assigned Volvo Regions and dealership accounts. • Build and maintain strong relationships with Volvo National and Regional personnel, dealer leadership, Marketing managers, BDC managers, and sales teams. • Conduct regular performance reviews using key KPIs, including lead engagement, appointment set/show/sold rates, and close rates. • Identify performance gaps and deliver actionable improvement plans aligned with OEM standards (e.g., Volvo Cars USA KPIs). • Adapt strategies based on Volvo regional priorities and evolving business needs. Internet Lead Response Training • Train dealership teams on structured lead handling processes, including speed-to-lead, personalization, and follow-up cadence. • Coach teams on executing high-impact Day 1 engagement strategies and long-term nurture processes. • Ensure effective use of CRM tools, video, text, and email communication to drive engagement and appointments. • Support implementation of best practices to improve engagement rates and conversion performance. BDC & Call Center Performance Development • Evaluate and optimize dealership BDC and call center operations. • Implement structured engagement processes, including rapid lead response and multi-channel communication strategies. • Train teams on relationship-based selling, objection handling, and appointment-setting techniques. • Reinforce accountability through daily lead management processes and performance tracking. • Provide ongoing coaching to sales leadership, BDC teams, and frontline staff. In-Retailer Support & Service Delivery • Conduct on-site and virtual retailer visits to assess performance and deliver training. • Evaluate lead handling workflows, response times, CRM utilization, and follow-up effectiveness. • Deliver KPI-driven recommendations and implement best practices within dealership operations. • Execute post-visit action plans and ensure accountability for sustained improvements. • Provide hands-on support in lead response management and appointment coordination as needed. Regional & Internal Collaboration • Maintain regular presence in regional stores (approximately 4 days per week) to support coordination and alignment and in the Regional offices as coordinated with Region staff. • Provide consistent communication and weekly updates to Region staff and internal stakeholders. • Collaborate cross-functionally with Enterprise, Digital, Sales, and Field teams to ensure alignment of strategy and execution. • Support integration of vendor services within broader OEM and organizational initiatives. Reporting & Data-Driven Performance Management • Deliver performance reporting aligned with existing dashboards and data sources. • Analyze CRM data, lead activity, and performance metrics to generate actionable insights. • Support refinement and automation of retailer-level reporting. • Utilize tools such as Pied Piper mystery shops and lead analytics to identify improvement opportunities. • Provide recurring summaries of performance trends, risks, and opportunities. Program Execution, Optimization & Flexibility • Continuously optimize service delivery based on performance trends and dealership needs. • Adjust focus areas and strategies as business priorities evolve. • Maintain consistency in program execution while allowing for regional customization. • Ensure alignment with defined program standards, KPIs, and performance expectations. Additional Program Responsibilities • Deliver or assign workshops and training programs across approximately 20-25 retailers per assigned region. • Provide managed lead handling support, including response management and appointment coordination where required. • Ensure alignment with OEM standards, KPIs, and program expectations. • Maintain flexibility to scale services and adjust engagement models based on regional needs. • Execute high-quality in-dealership and virtual training engagements. Operational & Administrative Expectations • Maintain accurate and timely expense reporting in compliance with company policies. • Effectively manage travel schedules, budgets, and logistics across assigned regions. • Demonstrate strong organizational discipline in tracking activities, reporting outcomes, and managing time across multiple accounts. • Ensure proper documentation of dealership visits, action plans, and follow-up progress. Qualifications • Bachelor's degree preferred, or an equivalent combination of education and relevant experience. • Minimum of 5 years of retail automotive experience; Sales Manager experience strongly preferred. • Demonstrated ability to lead, coach, and motivate teams to drive performance improvement. • Strong analytical and problem-solving skills, with experience evaluating workflows and implementing effective solutions. • Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels of an organization. • Proven ability to build relationships, influence decision-making, and navigate complex client environments. • Solid understanding of organizational operations, change management, and performance improvement strategies. • Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines. • High level of professionalism, adaptability, and resourcefulness in a fast-paced environment. • Ability to prioritize competing demands and operate with a strong sense of urgency. • Comfortable presenting, training, and facilitating discussions with diverse audiences. • Advanced proficiency in Microsoft Office and general business systems. • Demonstrated commitment to continuous learning and professional development. • Ability to maintain confidentiality and handle sensitive information appropriately. • Willingness and ability to travel up to 80%.
American Honda Motor Co., Inc.
Torrance, California
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose Developing and executing Software-Defined Vehicle (SDV) product strategy in a rapidly evolving automotive and technology landscape requires a highly capable, knowledgeable, and engaged team. The Software-Defined Vehicle Product Planning (SDVPP) Department is responsible for defining and driving Honda's North American SDV product strategy. The team translates customer needs and business objectives into product vision, portfolio investments, and strategic partnerships that enable Honda to deliver proven customer value faster, improve competitiveness, and drive sustainable business growth. We are looking for a passionate and experienced Infotainment Principal Product Planner to lead the strategic direction of Honda's in-vehicle digital experiences. This role requires a broad understanding of infotainment systems, digital services, customer trends, business strategy, and emerging technologies. As the business and product planning lead, you will be responsible for defining product vision, developing business strategies, and driving product planning for infotainment platforms, audio, AI assistants, connected services, and future digital experiences. You will leverage the customer's voice, business acumen, and technical understanding to collaborate effectively with internal stakeholders, engineering teams, and external partners Key Accountabilities • Lead cross-functional planning activities to convert product strategies into executable implementation roadmaps. • Drive alignment among business, engineering, design, operations, and partner organizations to enable efficient product delivery. • Establish product requirements, launch strategies, and lifecycle plans that support successful deployment across Honda vehicle programs. • Facilitate timely decision-making by balancing customer expectations, technical feasibility, program timing, and business objectives. Market Intelligence & Customer Insight • Conduct ongoing analysis of customer trends, competitive offerings, emerging technologies, and industry developments related to infotainment and digital vehicle experiences. • Identify opportunities to improve customer satisfaction, market competitiveness, and long-term product adoption. • Provide data-driven insights and strategic guidance to leadership and stakeholders. • Advocate for the voice of the customer throughout product planning and portfolio prioritization activities Qualifications, Experience, and Skills • Bachelor's degree in Business Administration, Marketing, Economics, Engineering, Computer Science, Human-Computer Interaction, or a related field, or equivalent relevant work experience. • MBA or other relevant advanced degree preferred. • 8+ years of progressive experience in product planning, product strategy, business development, strategic partnerships, automotive technology, engineering, consulting, or a related field. • 5+ years of experience in automotive infotainment, connected vehicles, digital services, consumer electronics, software-defined vehicles, or a comparable technology-driven product domain. • Demonstrated experience leading product strategy or business planning from initial concept and business-case development through organizational alignment and implementation planning. • Experience evaluating customer needs, market trends, competitive offerings, technology developments, and financial considerations to support product and investment decisions. • Experience leading complex, cross-functional initiatives involving business, engineering, design, finance, legal, procurement, operations, and external partners. • Experience developing business cases, evaluating revenue and cost models, and presenting strategic recommendations to senior leadership. • Experience working with global organizations, technology suppliers, content or service providers, and other strategic partners preferred. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
09/25/2026
Full time
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose Developing and executing Software-Defined Vehicle (SDV) product strategy in a rapidly evolving automotive and technology landscape requires a highly capable, knowledgeable, and engaged team. The Software-Defined Vehicle Product Planning (SDVPP) Department is responsible for defining and driving Honda's North American SDV product strategy. The team translates customer needs and business objectives into product vision, portfolio investments, and strategic partnerships that enable Honda to deliver proven customer value faster, improve competitiveness, and drive sustainable business growth. We are looking for a passionate and experienced Infotainment Principal Product Planner to lead the strategic direction of Honda's in-vehicle digital experiences. This role requires a broad understanding of infotainment systems, digital services, customer trends, business strategy, and emerging technologies. As the business and product planning lead, you will be responsible for defining product vision, developing business strategies, and driving product planning for infotainment platforms, audio, AI assistants, connected services, and future digital experiences. You will leverage the customer's voice, business acumen, and technical understanding to collaborate effectively with internal stakeholders, engineering teams, and external partners Key Accountabilities • Lead cross-functional planning activities to convert product strategies into executable implementation roadmaps. • Drive alignment among business, engineering, design, operations, and partner organizations to enable efficient product delivery. • Establish product requirements, launch strategies, and lifecycle plans that support successful deployment across Honda vehicle programs. • Facilitate timely decision-making by balancing customer expectations, technical feasibility, program timing, and business objectives. Market Intelligence & Customer Insight • Conduct ongoing analysis of customer trends, competitive offerings, emerging technologies, and industry developments related to infotainment and digital vehicle experiences. • Identify opportunities to improve customer satisfaction, market competitiveness, and long-term product adoption. • Provide data-driven insights and strategic guidance to leadership and stakeholders. • Advocate for the voice of the customer throughout product planning and portfolio prioritization activities Qualifications, Experience, and Skills • Bachelor's degree in Business Administration, Marketing, Economics, Engineering, Computer Science, Human-Computer Interaction, or a related field, or equivalent relevant work experience. • MBA or other relevant advanced degree preferred. • 8+ years of progressive experience in product planning, product strategy, business development, strategic partnerships, automotive technology, engineering, consulting, or a related field. • 5+ years of experience in automotive infotainment, connected vehicles, digital services, consumer electronics, software-defined vehicles, or a comparable technology-driven product domain. • Demonstrated experience leading product strategy or business planning from initial concept and business-case development through organizational alignment and implementation planning. • Experience evaluating customer needs, market trends, competitive offerings, technology developments, and financial considerations to support product and investment decisions. • Experience leading complex, cross-functional initiatives involving business, engineering, design, finance, legal, procurement, operations, and external partners. • Experience developing business cases, evaluating revenue and cost models, and presenting strategic recommendations to senior leadership. • Experience working with global organizations, technology suppliers, content or service providers, and other strategic partners preferred. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
American Honda Motor Co., Inc.
Torrance, California
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose Developing and executing Software-Defined Vehicle (SDV) product strategy in a rapidly evolving automotive and technology landscape requires a highly capable, knowledgeable, and engaged team. The Software-Defined Vehicle Product Planning (SDVPP) Department is responsible for defining and driving Honda's North American SDV product strategy. The team translates customer needs and business objectives into product vision, portfolio investments, and strategic partnerships that enable Honda to deliver proven customer value faster, improve competitiveness, and drive sustainable business growth. We are looking for a passionate and experienced Infotainment Principal Product Planner to lead the strategic direction of Honda's in-vehicle digital experiences. This role requires a broad understanding of infotainment systems, digital services, customer trends, business strategy, and emerging technologies. As the business and product planning lead, you will be responsible for defining product vision, developing business strategies, and driving product planning for infotainment platforms, audio, AI assistants, connected services, and future digital experiences. You will leverage the customer's voice, business acumen, and technical understanding to collaborate effectively with internal stakeholders, engineering teams, and external partners Key Accountabilities • Lead cross-functional planning activities to convert product strategies into executable implementation roadmaps. • Drive alignment among business, engineering, design, operations, and partner organizations to enable efficient product delivery. • Establish product requirements, launch strategies, and lifecycle plans that support successful deployment across Honda vehicle programs. • Facilitate timely decision-making by balancing customer expectations, technical feasibility, program timing, and business objectives. Market Intelligence & Customer Insight • Conduct ongoing analysis of customer trends, competitive offerings, emerging technologies, and industry developments related to infotainment and digital vehicle experiences. • Identify opportunities to improve customer satisfaction, market competitiveness, and long-term product adoption. • Provide data-driven insights and strategic guidance to leadership and stakeholders. • Advocate for the voice of the customer throughout product planning and portfolio prioritization activities Qualifications, Experience, and Skills • Bachelor's degree in Business Administration, Marketing, Economics, Engineering, Computer Science, Human-Computer Interaction, or a related field, or equivalent relevant work experience. • MBA or other relevant advanced degree preferred. • 8+ years of progressive experience in product planning, product strategy, business development, strategic partnerships, automotive technology, engineering, consulting, or a related field. • 5+ years of experience in automotive infotainment, connected vehicles, digital services, consumer electronics, software-defined vehicles, or a comparable technology-driven product domain. • Demonstrated experience leading product strategy or business planning from initial concept and business-case development through organizational alignment and implementation planning. • Experience evaluating customer needs, market trends, competitive offerings, technology developments, and financial considerations to support product and investment decisions. • Experience leading complex, cross-functional initiatives involving business, engineering, design, finance, legal, procurement, operations, and external partners. • Experience developing business cases, evaluating revenue and cost models, and presenting strategic recommendations to senior leadership. • Experience working with global organizations, technology suppliers, content or service providers, and other strategic partners preferred. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
09/17/2026
Full time
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose Developing and executing Software-Defined Vehicle (SDV) product strategy in a rapidly evolving automotive and technology landscape requires a highly capable, knowledgeable, and engaged team. The Software-Defined Vehicle Product Planning (SDVPP) Department is responsible for defining and driving Honda's North American SDV product strategy. The team translates customer needs and business objectives into product vision, portfolio investments, and strategic partnerships that enable Honda to deliver proven customer value faster, improve competitiveness, and drive sustainable business growth. We are looking for a passionate and experienced Infotainment Principal Product Planner to lead the strategic direction of Honda's in-vehicle digital experiences. This role requires a broad understanding of infotainment systems, digital services, customer trends, business strategy, and emerging technologies. As the business and product planning lead, you will be responsible for defining product vision, developing business strategies, and driving product planning for infotainment platforms, audio, AI assistants, connected services, and future digital experiences. You will leverage the customer's voice, business acumen, and technical understanding to collaborate effectively with internal stakeholders, engineering teams, and external partners Key Accountabilities • Lead cross-functional planning activities to convert product strategies into executable implementation roadmaps. • Drive alignment among business, engineering, design, operations, and partner organizations to enable efficient product delivery. • Establish product requirements, launch strategies, and lifecycle plans that support successful deployment across Honda vehicle programs. • Facilitate timely decision-making by balancing customer expectations, technical feasibility, program timing, and business objectives. Market Intelligence & Customer Insight • Conduct ongoing analysis of customer trends, competitive offerings, emerging technologies, and industry developments related to infotainment and digital vehicle experiences. • Identify opportunities to improve customer satisfaction, market competitiveness, and long-term product adoption. • Provide data-driven insights and strategic guidance to leadership and stakeholders. • Advocate for the voice of the customer throughout product planning and portfolio prioritization activities Qualifications, Experience, and Skills • Bachelor's degree in Business Administration, Marketing, Economics, Engineering, Computer Science, Human-Computer Interaction, or a related field, or equivalent relevant work experience. • MBA or other relevant advanced degree preferred. • 8+ years of progressive experience in product planning, product strategy, business development, strategic partnerships, automotive technology, engineering, consulting, or a related field. • 5+ years of experience in automotive infotainment, connected vehicles, digital services, consumer electronics, software-defined vehicles, or a comparable technology-driven product domain. • Demonstrated experience leading product strategy or business planning from initial concept and business-case development through organizational alignment and implementation planning. • Experience evaluating customer needs, market trends, competitive offerings, technology developments, and financial considerations to support product and investment decisions. • Experience leading complex, cross-functional initiatives involving business, engineering, design, finance, legal, procurement, operations, and external partners. • Experience developing business cases, evaluating revenue and cost models, and presenting strategic recommendations to senior leadership. • Experience working with global organizations, technology suppliers, content or service providers, and other strategic partners preferred. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.