Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Location: Remote (US) Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit Nasdaq: APPN Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent . click apply for full job details
09/28/2026
Full time
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Location: Remote (US) Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit Nasdaq: APPN Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent . click apply for full job details
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal Applied AI Engineer Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. This role is based at our h eadquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. ABOUT THE TEAM Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. THE OPPORTUNITY As a Principal Applied AI Engineer, you will serve as the technical linchpin for applied AI on the team, bringing deep hands-on expertise in designing and operating production LLM systems and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity AI systems - spanning code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability - set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. WHAT YOU'LL DO Develop Clean Software: Architect, build, and optimize high-performance production LLM systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase - and the AI systems built on it - cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier and AI-powered application layers - from feature scoping through implementation. Build prototypes to de-risk novel AI approaches and establish the standards others build on. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. REQUIRED QUALIFICATIONS Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Production LLM Systems: Deep hands-on experience designing and operating production LLM systems. AI Systems Expertise: Demonstrated expertise across code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Domain Expertise: Strong distributed-systems, API, security, and reliability foundations, with the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. PREFERRED QUALIFICATIONS Compilers & Program Analysis: Experience with compilers, program analysis, formal or executable specifications, or legacy modernization is strongly preferred. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $200,000-$350,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit Nasdaq: APPN Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process . click apply for full job details
09/28/2026
Full time
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal Applied AI Engineer Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. This role is based at our h eadquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. ABOUT THE TEAM Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. THE OPPORTUNITY As a Principal Applied AI Engineer, you will serve as the technical linchpin for applied AI on the team, bringing deep hands-on expertise in designing and operating production LLM systems and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity AI systems - spanning code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability - set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. WHAT YOU'LL DO Develop Clean Software: Architect, build, and optimize high-performance production LLM systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase - and the AI systems built on it - cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier and AI-powered application layers - from feature scoping through implementation. Build prototypes to de-risk novel AI approaches and establish the standards others build on. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. REQUIRED QUALIFICATIONS Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Production LLM Systems: Deep hands-on experience designing and operating production LLM systems. AI Systems Expertise: Demonstrated expertise across code generation, agents, retrieval, structured generation, tool use, model routing, evaluation, and observability. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Domain Expertise: Strong distributed-systems, API, security, and reliability foundations, with the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. PREFERRED QUALIFICATIONS Compilers & Program Analysis: Experience with compilers, program analysis, formal or executable specifications, or legacy modernization is strongly preferred. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $200,000-$350,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit Nasdaq: APPN Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process . click apply for full job details
Job Description Job Description Job Title: Project Manager / Scrum Master - Risk & Compliance (Contract to Hire) Location: Columbus, OH or Merrillville, IN (Hybrid - Tue-Thu onsite, Mon & Fri remote) Rate: $50 - $55/hr W-2 only (Target conversion salary: $110K-$120K) Duration: 4-5 Month Contract to Hire Work Authorization: Must be authorized to work in the U.S. (No C2C, no sponsorship, no F1/OPT) Position Overview We are seeking a junior-to-intermediate Project Manager / Scrum Master with 5-7 years of experience to lead delivery within a regulated Risk & Compliance (GRC) environment. This role will manage a single Scrum team focused on governance, risk, compliance, and related integrations, while also owning financial oversight of the program. This is a hands-on delivery role requiring someone who can drive execution daily , manage stakeholders across internal and vendor teams, and confidently operate in a highly regulated environment. The ideal candidate is proactive, relationship-oriented, financially savvy, and comfortable running both Scrum ceremonies and traditional project management functions. This role requires someone who is assertive, engaged, and not afraid to ask questions, challenge assumptions, and keep work moving forward. Key Responsibilities Project & Scrum Leadership Lead a single Scrum team supporting GRC initiatives (Archer product environment). Facilitate Scrum ceremonies and ensure daily execution alignment. Balance Agile and Waterfall methodologies as needed. Provide daily direction to the team, ensuring accountability and forward progress. Manage integrations across HR, Risk & Compliance, and third-party systems. Partner closely with Product Owners and vendors to ensure clarity and execution discipline. Drive issue resolution and remove roadblocks proactively. Financial & Budget Management Manage a project budget of approximately $4M. Own financial tracking and forecasting, with primary focus on labor management (approximately $2M). Forecast monthly labor allocations and adjust staffing budgets accordingly. Track labor vs. material spend using ServiceNow financial tools. Provide accurate financial reporting and projections to leadership. Governance, Risk & Compliance Support initiatives within a regulated GRC environment. Ensure alignment with governance standards and compliance requirements. Partner with risk and compliance stakeholders to manage controls and dependencies. Stakeholder & Relationship Management Build strong working relationships across internal teams and external vendors. Navigate multiple personalities and evolving product ownership structures. Provide clear communication and status updates to leadership. Serve as a driver of accountability across the team. Required Qualifications 5-7 years of experience in project management within IT or risk/compliance environments. Experience managing both Agile and Waterfall initiatives. Experience running Scrum ceremonies and managing execution for a single team. Strong financial management experience including labor forecasting and budget tracking. Experience managing projects in regulated or compliance-heavy environments. Proven ability to drive execution and hold stakeholders accountable. Strong relationship-building and communication skills. Bachelor's Degree or equivalent work experience. Preferred Qualifications Experience with Archer GRC platform. Scrum certification (CSM, PSM) preferred but not required. Experience using ServiceNow for financial tracking. Familiarity with JIRA and/or Power BI. Experience in energy or utilities industry is a plus. PMP certification a plus. Top 3 Skills for Success Understanding of Governance, Risk & Compliance (GRC) environments Strong relationship building and stakeholder management Financial management and labor forecasting expertise Ideal Candidate Profile The successful candidate will: Be proactive and driven, not passive. Take ownership and provide direction daily. Ask questions and escalate issues early. Navigate ambiguity and regulated complexity confidently. Balance Scrum leadership with strong financial oversight. Ramp quickly in a fast-moving, high-visibility environment.
09/28/2026
Full time
Job Description Job Description Job Title: Project Manager / Scrum Master - Risk & Compliance (Contract to Hire) Location: Columbus, OH or Merrillville, IN (Hybrid - Tue-Thu onsite, Mon & Fri remote) Rate: $50 - $55/hr W-2 only (Target conversion salary: $110K-$120K) Duration: 4-5 Month Contract to Hire Work Authorization: Must be authorized to work in the U.S. (No C2C, no sponsorship, no F1/OPT) Position Overview We are seeking a junior-to-intermediate Project Manager / Scrum Master with 5-7 years of experience to lead delivery within a regulated Risk & Compliance (GRC) environment. This role will manage a single Scrum team focused on governance, risk, compliance, and related integrations, while also owning financial oversight of the program. This is a hands-on delivery role requiring someone who can drive execution daily , manage stakeholders across internal and vendor teams, and confidently operate in a highly regulated environment. The ideal candidate is proactive, relationship-oriented, financially savvy, and comfortable running both Scrum ceremonies and traditional project management functions. This role requires someone who is assertive, engaged, and not afraid to ask questions, challenge assumptions, and keep work moving forward. Key Responsibilities Project & Scrum Leadership Lead a single Scrum team supporting GRC initiatives (Archer product environment). Facilitate Scrum ceremonies and ensure daily execution alignment. Balance Agile and Waterfall methodologies as needed. Provide daily direction to the team, ensuring accountability and forward progress. Manage integrations across HR, Risk & Compliance, and third-party systems. Partner closely with Product Owners and vendors to ensure clarity and execution discipline. Drive issue resolution and remove roadblocks proactively. Financial & Budget Management Manage a project budget of approximately $4M. Own financial tracking and forecasting, with primary focus on labor management (approximately $2M). Forecast monthly labor allocations and adjust staffing budgets accordingly. Track labor vs. material spend using ServiceNow financial tools. Provide accurate financial reporting and projections to leadership. Governance, Risk & Compliance Support initiatives within a regulated GRC environment. Ensure alignment with governance standards and compliance requirements. Partner with risk and compliance stakeholders to manage controls and dependencies. Stakeholder & Relationship Management Build strong working relationships across internal teams and external vendors. Navigate multiple personalities and evolving product ownership structures. Provide clear communication and status updates to leadership. Serve as a driver of accountability across the team. Required Qualifications 5-7 years of experience in project management within IT or risk/compliance environments. Experience managing both Agile and Waterfall initiatives. Experience running Scrum ceremonies and managing execution for a single team. Strong financial management experience including labor forecasting and budget tracking. Experience managing projects in regulated or compliance-heavy environments. Proven ability to drive execution and hold stakeholders accountable. Strong relationship-building and communication skills. Bachelor's Degree or equivalent work experience. Preferred Qualifications Experience with Archer GRC platform. Scrum certification (CSM, PSM) preferred but not required. Experience using ServiceNow for financial tracking. Familiarity with JIRA and/or Power BI. Experience in energy or utilities industry is a plus. PMP certification a plus. Top 3 Skills for Success Understanding of Governance, Risk & Compliance (GRC) environments Strong relationship building and stakeholder management Financial management and labor forecasting expertise Ideal Candidate Profile The successful candidate will: Be proactive and driven, not passive. Take ownership and provide direction daily. Ask questions and escalate issues early. Navigate ambiguity and regulated complexity confidently. Balance Scrum leadership with strong financial oversight. Ramp quickly in a fast-moving, high-visibility environment.
Job Description Job Description Company Description Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned , which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems . Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description RESPEC is seeking a Configuration Manager to lead configuration management activities for complex enterprise engineering systems, software applications, hardware/software integrated environments, and Digital Thread modernization initiatives. This position establishes and administers Configuration Management Plans (CMPs), configuration baselines, change-control processes, traceability practices, release-management controls, and audit-ready documentation. The Configuration Manager works with engineering stakeholders, project managers, system architects, software developers, quality assurance personnel, cybersecurity personnel, business/process engineers, and operations and maintenance teams to ensure that approved changes are documented, reviewed, controlled, tested, released, and maintained in accordance with applicable requirements. The role supports disciplined configuration control across PLM, CAD, ALM, DevOps, and enterprise software environments. Hands-on software development or CAD drafting is not required. The successful candidate will demonstrate the ability to manage configuration management processes for complex enterprise applications and engineering environments. Key Responsibilities Establish, maintain, and execute Configuration Management Plans (CMPs) for enterprise engineering systems, software applications, integrations, interfaces, and related technical environments. Lead Change Control Boards (CCBs), including the preparation, coordination, tracking, documentation, and follow-up of proposed changes, decisions, approvals, and action items. Establish and maintain configuration baselines for software, hardware, engineering data, system documentation, interfaces, releases, and operational environments. Enforce traceability across software or hardware life cycles and maintain audit readiness for complex enterprise applications. Coordinate configuration management activities across PLM, CAD data-management, ALM, DevOps, software-development, quality assurance, systems integration, and operations and maintenance efforts. Review, document, track, and maintain records for configuration items, version histories, change requests, approvals, release packages, baseline updates, and configuration-status accounting. Support the planning and execution of software upgrades, system integrations, releases, deployments, cutovers, and post-deployment validation activities. Ensure configuration-controlled artifacts are appropriately identified, versioned, reviewed, approved, stored, and available to authorized stakeholders. Support release-management and deployment-readiness activities by confirming that changes have completed required review, testing, documentation, approval, and baseline-management processes. Work with quality assurance and test personnel to ensure that configuration changes are traceable to applicable requirements, test plans, test results, defects, and resolution records. Support the maintenance of configuration documentation, including CMPs, configuration-item inventories, baseline records, change logs, release records, CCB materials, and audit-support artifacts. Identify configuration-management risks, control gaps, documentation deficiencies, and process-improvement opportunities; communicate findings and support corrective actions. Coordinate with project managers and technical leads to align configuration-management activities with task-order schedules, milestones, deliverables, and implementation plans. Support governance and compliance activities in environments requiring formal change control, controlled releases, security awareness, and structured documentation. Assist with knowledge-transfer activities related to configuration-management procedures, configuration-control processes, change-management requirements, and release-management practices. Qualifications Required Qualifications & Experience Education & Years of Experience: Bachelor's degree in CS, Information Systems, Engineering, or a related field; 5-10 years (Senior) or 10-15 years (Principal) of dedicated Configuration Management experience. CM certifications (e.g., CMPIC, ITIL, NDIA) are a strong plus. Domain Exposure (Must meet AT LEAST ONE of the following): DOE / National Labs: Direct experience within the Department of Energy (DOE), NNSA, or National Laboratories (e.g., Sandia, Los Alamos, Lawrence Livermore, Oak Ridge, Idaho National Lab). Broader Federal / Defense / Aerospace: Experience within complex DoD branches (Army, Navy, Air Force, Space Force), NASA, DHS, DOT, or major defense prime contractors. Strictly Regulated Commercial Industries: Experience managing configuration in heavily audited, highly regulated sectors such as commercial nuclear power, medical devices (FDA-regulated), automotive (ISO 26262), semiconductor manufacturing, or commercial aviation (FAA-regulated). Technical/Tooling Context (Must meet AT LEAST ONE of the following): PTC Ecosystem: Experience supporting environments using PTC products (Windchill, PDMLink, CodeBeamer, Creo). Alternative Enterprise PLM / CAD Suites: Experience managing CM baselines for other major PLM or CAD data management platforms, such as Siemens Teamcenter, Dassault Systèmes (Enovia, 3DEXPERIENCE, SolidWorks PDM), Autodesk Fusion Lifecycle/Vault, or Aras Innovator. Enterprise Software / ALM / DevOps Pipelines: Experience establishing CM controls using mainstream Application Lifecycle Management (ALM) or DevOps toolchains, such as Azure DevOps, Jira/Confluence, Git, GitLab, Jenkins, ServiceNow, or IBM Rational/DOORS. Core Competency: Proven ability to lead Change Control Boards (CCBs), establish Configuration Management Plans (CMPs), enforce traceability across software or hardware life cycles, and maintain audit readiness for complex enterprise applications. Hands-on software development or CAD drafting is not required. Demonstrated ability to coordinate configuration-management activities across multiple technical teams, systems, interfaces, and controlled-release activities. Demonstrated ability to produce clear, complete, and accurate configuration-management documentation, change-control records, baseline records, and audit-support materials. Ability to communicate configuration-management requirements, status, risks, and decisions effectively to technical and non-technical stakeholders. Additional Information All your information will be kept confidential according to EEO guidelines. All your information will be kept confidential according to EEO guidelines.
09/26/2026
Full time
Job Description Job Description Company Description Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned , which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems . Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description RESPEC is seeking a Configuration Manager to lead configuration management activities for complex enterprise engineering systems, software applications, hardware/software integrated environments, and Digital Thread modernization initiatives. This position establishes and administers Configuration Management Plans (CMPs), configuration baselines, change-control processes, traceability practices, release-management controls, and audit-ready documentation. The Configuration Manager works with engineering stakeholders, project managers, system architects, software developers, quality assurance personnel, cybersecurity personnel, business/process engineers, and operations and maintenance teams to ensure that approved changes are documented, reviewed, controlled, tested, released, and maintained in accordance with applicable requirements. The role supports disciplined configuration control across PLM, CAD, ALM, DevOps, and enterprise software environments. Hands-on software development or CAD drafting is not required. The successful candidate will demonstrate the ability to manage configuration management processes for complex enterprise applications and engineering environments. Key Responsibilities Establish, maintain, and execute Configuration Management Plans (CMPs) for enterprise engineering systems, software applications, integrations, interfaces, and related technical environments. Lead Change Control Boards (CCBs), including the preparation, coordination, tracking, documentation, and follow-up of proposed changes, decisions, approvals, and action items. Establish and maintain configuration baselines for software, hardware, engineering data, system documentation, interfaces, releases, and operational environments. Enforce traceability across software or hardware life cycles and maintain audit readiness for complex enterprise applications. Coordinate configuration management activities across PLM, CAD data-management, ALM, DevOps, software-development, quality assurance, systems integration, and operations and maintenance efforts. Review, document, track, and maintain records for configuration items, version histories, change requests, approvals, release packages, baseline updates, and configuration-status accounting. Support the planning and execution of software upgrades, system integrations, releases, deployments, cutovers, and post-deployment validation activities. Ensure configuration-controlled artifacts are appropriately identified, versioned, reviewed, approved, stored, and available to authorized stakeholders. Support release-management and deployment-readiness activities by confirming that changes have completed required review, testing, documentation, approval, and baseline-management processes. Work with quality assurance and test personnel to ensure that configuration changes are traceable to applicable requirements, test plans, test results, defects, and resolution records. Support the maintenance of configuration documentation, including CMPs, configuration-item inventories, baseline records, change logs, release records, CCB materials, and audit-support artifacts. Identify configuration-management risks, control gaps, documentation deficiencies, and process-improvement opportunities; communicate findings and support corrective actions. Coordinate with project managers and technical leads to align configuration-management activities with task-order schedules, milestones, deliverables, and implementation plans. Support governance and compliance activities in environments requiring formal change control, controlled releases, security awareness, and structured documentation. Assist with knowledge-transfer activities related to configuration-management procedures, configuration-control processes, change-management requirements, and release-management practices. Qualifications Required Qualifications & Experience Education & Years of Experience: Bachelor's degree in CS, Information Systems, Engineering, or a related field; 5-10 years (Senior) or 10-15 years (Principal) of dedicated Configuration Management experience. CM certifications (e.g., CMPIC, ITIL, NDIA) are a strong plus. Domain Exposure (Must meet AT LEAST ONE of the following): DOE / National Labs: Direct experience within the Department of Energy (DOE), NNSA, or National Laboratories (e.g., Sandia, Los Alamos, Lawrence Livermore, Oak Ridge, Idaho National Lab). Broader Federal / Defense / Aerospace: Experience within complex DoD branches (Army, Navy, Air Force, Space Force), NASA, DHS, DOT, or major defense prime contractors. Strictly Regulated Commercial Industries: Experience managing configuration in heavily audited, highly regulated sectors such as commercial nuclear power, medical devices (FDA-regulated), automotive (ISO 26262), semiconductor manufacturing, or commercial aviation (FAA-regulated). Technical/Tooling Context (Must meet AT LEAST ONE of the following): PTC Ecosystem: Experience supporting environments using PTC products (Windchill, PDMLink, CodeBeamer, Creo). Alternative Enterprise PLM / CAD Suites: Experience managing CM baselines for other major PLM or CAD data management platforms, such as Siemens Teamcenter, Dassault Systèmes (Enovia, 3DEXPERIENCE, SolidWorks PDM), Autodesk Fusion Lifecycle/Vault, or Aras Innovator. Enterprise Software / ALM / DevOps Pipelines: Experience establishing CM controls using mainstream Application Lifecycle Management (ALM) or DevOps toolchains, such as Azure DevOps, Jira/Confluence, Git, GitLab, Jenkins, ServiceNow, or IBM Rational/DOORS. Core Competency: Proven ability to lead Change Control Boards (CCBs), establish Configuration Management Plans (CMPs), enforce traceability across software or hardware life cycles, and maintain audit readiness for complex enterprise applications. Hands-on software development or CAD drafting is not required. Demonstrated ability to coordinate configuration-management activities across multiple technical teams, systems, interfaces, and controlled-release activities. Demonstrated ability to produce clear, complete, and accurate configuration-management documentation, change-control records, baseline records, and audit-support materials. Ability to communicate configuration-management requirements, status, risks, and decisions effectively to technical and non-technical stakeholders. Additional Information All your information will be kept confidential according to EEO guidelines. All your information will be kept confidential according to EEO guidelines.
Job Description Job Description Summary The Data Center Operations (DCO) role is to provide support for over 3,000 end-users at the Brooklyn Hospital center including remote site. The Data Center Operations is primarily responsible for backend related functions (e.g. network and servers) serving as the point of contact for the Service Desk Analyst (SDA) team, Telecommunication Voice (TELV) team, and other various IT related teams in backend related issues and escalation. While primarily working on backend system, the DCO roles support the SDA and TELV teams during IT projects that other ongoing problems. Reports & Manager: Sr. Manager, Datacenter and Network Operations Primary Responsibilities • Incident ownership from start to the resolution of issues assigned to the Data Center Operations queue following the hospitals Service Level Agreements (SLA) and ITIL procedures established, including, but not limited to working on the issues end to end, documenting the issue fully from the initial troubleshooting steps to the final resolution, creating and/or modifying knowledge base articles that will speed up resolution for future incidents, working with 3rd parties/vendor support to solve issues, and follow all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Server administration tasks to include, but not limited to, troubleshooting server issues, permission issues, application issues, database issues, building, testing, modifying, decommissioning, scoping, and working with 3rd party vendors with servers located on The Brooklyn Hospital Data Center. As the escalation point the DCO will own the case until a resolution is found including document the issue for future issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Network administration tasks include, but not limited to, load balancers, switch operations, router operations, servers operations (e.g. Cisco UCS Operations and other types of servers) using only authorized tools and applications/services to solve network related issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Participate in The Brooklyn Hospital Center Information department related projects in addition to other duties that they may be assigned in accordance with The Brooklyn Hospital Information department guidelines alone and/or as part of a team, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Supporting the Service Desk Analyst Team, Telecommunications Voice Team, and other IT-based teams for backend related issues from their own Incident queue that gets escalated from normal standard operating procedures. Minimum Job Requirements • Ability to work independently and/or as a team. • Demonstrates the ability to troubleshoot using ITIL methodology and also out-of-the-box thinking. • Advanced knowledge of the operating systems of Windows 10, Windows 11, Apple iPhone, Apple iPad, and/or Mac OSX. • Advanced Knowledge of Windows Server 2012/2016/2019 with a focus on Windows Active Directory, Ubuntu Linux OS (nice to have). • Working knowledge of Cisco Networking Equipment, including, but not limited to Cisco Catalyst and Nexus switches, Cisco software solutions of Cisco Prime, Cisco Stealth watch, Cisco ISE, and/or Cisco AMP or equivalent software. • Ability to understand VMware related products and/or Citrix related produces and/or Microsoft related productions that are both end user based and server-based solutions or hardware. • Ability to learn new systems independently and/or part of training sessions and/or part of knowledge base articles provided by the Brooklyn Hospital Information Technology Department. • ServiceNow platform or equivalent ITIL ticketing system use. • Remote Support Tools including by not limited to Bomgar, WebEx, and other equivalent tools that are authorized by the Brooklyn Hospital Information Technology department. • Understanding of Cisco IP VoIP systems or equivalent IP VoIP based systems • Basic creation knowledge of PowerShell and batch file scripting • Excellent writing and oral skills in English. • Ability to demonstrate, Adheres to, and promotes The Brooklyn Hospital Center's Service Excellence Standards • Exerting up to 100lbs of force semi-occasionally, and/or in excess of 50lbs frequently, and/or in excess of 20lbs of force constantly to move objects with reasonable accommodations. • Valid driver's license in order to travel to potential remote locations as part of the Brooklyn Hospital network or the ability to travel using public transit system • To be ability to work a standard shift, weekend, night time work, and/or irregular hour shifts for projects and other functions that might not happen during normal business hours. • Expected to respond to network and server related incidents at night time on a rotating schedule with other members as the escalations point of contact. Education • Bachelor's degree in an IT-related field or higher degree, and/or • Combination of relevant work experience (see below) and Certifications (see below) Work Experience • Minimum of five (5) years of relevant/equivalent work experience Certifications • CCNA or higher, either valid or within 2 years of it being expired, and/or • VMware/Citrix (Server or End User Management track), either valid or wishing 3 years of it being expired Special Notes • Ability to pass a compressive employment verification, background investigation, and medical tests, as designed by the Brooklyn Hospital Human Resources department prior to starting. • The offer letter is given to prospective employees, and then once the or above checks out with Human resources, employees are expected to start right away. Potential Exposers • Exposure to Hazardous Materials such as - wastes, dusts, gases, fumes, cold environments. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.
09/26/2026
Full time
Job Description Job Description Summary The Data Center Operations (DCO) role is to provide support for over 3,000 end-users at the Brooklyn Hospital center including remote site. The Data Center Operations is primarily responsible for backend related functions (e.g. network and servers) serving as the point of contact for the Service Desk Analyst (SDA) team, Telecommunication Voice (TELV) team, and other various IT related teams in backend related issues and escalation. While primarily working on backend system, the DCO roles support the SDA and TELV teams during IT projects that other ongoing problems. Reports & Manager: Sr. Manager, Datacenter and Network Operations Primary Responsibilities • Incident ownership from start to the resolution of issues assigned to the Data Center Operations queue following the hospitals Service Level Agreements (SLA) and ITIL procedures established, including, but not limited to working on the issues end to end, documenting the issue fully from the initial troubleshooting steps to the final resolution, creating and/or modifying knowledge base articles that will speed up resolution for future incidents, working with 3rd parties/vendor support to solve issues, and follow all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Server administration tasks to include, but not limited to, troubleshooting server issues, permission issues, application issues, database issues, building, testing, modifying, decommissioning, scoping, and working with 3rd party vendors with servers located on The Brooklyn Hospital Data Center. As the escalation point the DCO will own the case until a resolution is found including document the issue for future issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Network administration tasks include, but not limited to, load balancers, switch operations, router operations, servers operations (e.g. Cisco UCS Operations and other types of servers) using only authorized tools and applications/services to solve network related issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Participate in The Brooklyn Hospital Center Information department related projects in addition to other duties that they may be assigned in accordance with The Brooklyn Hospital Information department guidelines alone and/or as part of a team, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Supporting the Service Desk Analyst Team, Telecommunications Voice Team, and other IT-based teams for backend related issues from their own Incident queue that gets escalated from normal standard operating procedures. Minimum Job Requirements • Ability to work independently and/or as a team. • Demonstrates the ability to troubleshoot using ITIL methodology and also out-of-the-box thinking. • Advanced knowledge of the operating systems of Windows 10, Windows 11, Apple iPhone, Apple iPad, and/or Mac OSX. • Advanced Knowledge of Windows Server 2012/2016/2019 with a focus on Windows Active Directory, Ubuntu Linux OS (nice to have). • Working knowledge of Cisco Networking Equipment, including, but not limited to Cisco Catalyst and Nexus switches, Cisco software solutions of Cisco Prime, Cisco Stealth watch, Cisco ISE, and/or Cisco AMP or equivalent software. • Ability to understand VMware related products and/or Citrix related produces and/or Microsoft related productions that are both end user based and server-based solutions or hardware. • Ability to learn new systems independently and/or part of training sessions and/or part of knowledge base articles provided by the Brooklyn Hospital Information Technology Department. • ServiceNow platform or equivalent ITIL ticketing system use. • Remote Support Tools including by not limited to Bomgar, WebEx, and other equivalent tools that are authorized by the Brooklyn Hospital Information Technology department. • Understanding of Cisco IP VoIP systems or equivalent IP VoIP based systems • Basic creation knowledge of PowerShell and batch file scripting • Excellent writing and oral skills in English. • Ability to demonstrate, Adheres to, and promotes The Brooklyn Hospital Center's Service Excellence Standards • Exerting up to 100lbs of force semi-occasionally, and/or in excess of 50lbs frequently, and/or in excess of 20lbs of force constantly to move objects with reasonable accommodations. • Valid driver's license in order to travel to potential remote locations as part of the Brooklyn Hospital network or the ability to travel using public transit system • To be ability to work a standard shift, weekend, night time work, and/or irregular hour shifts for projects and other functions that might not happen during normal business hours. • Expected to respond to network and server related incidents at night time on a rotating schedule with other members as the escalations point of contact. Education • Bachelor's degree in an IT-related field or higher degree, and/or • Combination of relevant work experience (see below) and Certifications (see below) Work Experience • Minimum of five (5) years of relevant/equivalent work experience Certifications • CCNA or higher, either valid or within 2 years of it being expired, and/or • VMware/Citrix (Server or End User Management track), either valid or wishing 3 years of it being expired Special Notes • Ability to pass a compressive employment verification, background investigation, and medical tests, as designed by the Brooklyn Hospital Human Resources department prior to starting. • The offer letter is given to prospective employees, and then once the or above checks out with Human resources, employees are expected to start right away. Potential Exposers • Exposure to Hazardous Materials such as - wastes, dusts, gases, fumes, cold environments. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.