AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Play a leading role in datacenter site selection and technical due diligence at Amazon. You will lead technical site due diligence projects, partnering with stakeholders across the AWS infrastructure organization, to shape the future of AWS' infrastructure growth and investments. You will play a key role in site selection and site due diligence for new and existing AWS regions. You will scope the technical studies and analysis required to appropriately evaluate prospective datacenter sites, hire and oversee the work of engineering and technical consultancies, understand the inter-relationships between technical disciplines, coordinate with internal stakeholders, and interpret the results of this analysis to make site acquisition, design, engineering, and technology recommendations. You will evaluate the impact of identified site risks and constraints on development costs and schedules. The right person for this role will have a strong track record of technical program management, the demonstrated ability to deliver multiple high priority projects simultaneously, the ability to drive alignment across teams with competing priorities, and be a strong advocate for technical risk management. Key job responsibilities - Guiding the expansion of AWS infrastructure in new and existing regions by delivering technical site risk analysis and due diligence assessments. - Owning infrastructure site selection and due diligence projects, applying standard approaches, templates, designs, and processes. - Scoping, contracting, supervising, coordinating, and interpreting the results of engineering, environmental, and technical studies - Managing budgets, establishing schedules, escalating technical and project risks, and making trade-offs based on business priorities. - Owning the multidisciplinary preliminary design for our sites consistent with AWS design standards and technical specifications. Assessing and drawing conclusions from a wide range of real estate, engineering, construction, policy, environmental, planning, and business development considerations and making associated technical and business recommendations. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 3+ years of technical infrastructure management experience - Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) - Experience with varying scenarios of infrastructure builds PREFERRED QUALIFICATIONS - • 5+ years of experience leading due diligence, design, engineering and/or land development activities for large infrastructure projects - • Master's degree in an engineering or scientific discipline, or equivalent experience - • Licensed professional engineer/Architect with accredited institute, or equivalent technical certification Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 127 900.00 USD annually USA, WA, Seattle - 127 900.00 USD annually
09/25/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Play a leading role in datacenter site selection and technical due diligence at Amazon. You will lead technical site due diligence projects, partnering with stakeholders across the AWS infrastructure organization, to shape the future of AWS' infrastructure growth and investments. You will play a key role in site selection and site due diligence for new and existing AWS regions. You will scope the technical studies and analysis required to appropriately evaluate prospective datacenter sites, hire and oversee the work of engineering and technical consultancies, understand the inter-relationships between technical disciplines, coordinate with internal stakeholders, and interpret the results of this analysis to make site acquisition, design, engineering, and technology recommendations. You will evaluate the impact of identified site risks and constraints on development costs and schedules. The right person for this role will have a strong track record of technical program management, the demonstrated ability to deliver multiple high priority projects simultaneously, the ability to drive alignment across teams with competing priorities, and be a strong advocate for technical risk management. Key job responsibilities - Guiding the expansion of AWS infrastructure in new and existing regions by delivering technical site risk analysis and due diligence assessments. - Owning infrastructure site selection and due diligence projects, applying standard approaches, templates, designs, and processes. - Scoping, contracting, supervising, coordinating, and interpreting the results of engineering, environmental, and technical studies - Managing budgets, establishing schedules, escalating technical and project risks, and making trade-offs based on business priorities. - Owning the multidisciplinary preliminary design for our sites consistent with AWS design standards and technical specifications. Assessing and drawing conclusions from a wide range of real estate, engineering, construction, policy, environmental, planning, and business development considerations and making associated technical and business recommendations. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 3+ years of technical infrastructure management experience - Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) - Experience with varying scenarios of infrastructure builds PREFERRED QUALIFICATIONS - • 5+ years of experience leading due diligence, design, engineering and/or land development activities for large infrastructure projects - • Master's degree in an engineering or scientific discipline, or equivalent experience - • Licensed professional engineer/Architect with accredited institute, or equivalent technical certification Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 127 900.00 USD annually USA, WA, Seattle - 127 900.00 USD annually
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Strategic Permit Manager role - based in Arlington/Herndon VA, Seattle WA, or Austin TX - will be responsible for coordinating the planning, execution and evaluation of all critical government (aka Authority Having Jurisdiction (AHJ approvals required for land development related to data centers and essential supportive infrastructure. Specifically, the Strategic Permit Manager will support all development permitting processes for their assigned projects and will be responsible for working with partner teams (e.g. transaction, economic development, engineering, construction, utility, and environment teams) to develop, coordinate and negotiate a permit strategy, ensure that strategy is being executed effectively, and identify and mitigate risks associated with AHJ approval processes. Accordingly, the Strategic Permit Manager will crucially be a primary owner of direct AHJ engagement. A successful candidate in this role will have experience with real estate development regulations and AHJ/government engagement. Candidate should have a proven track record of delivering multiple, high-priority projects with tight timelines that required strong project management and cross-functional coordination with internal partner teams and outside consultants and counsel. Candidate must be able work in assigned office up to five days each week, with exception of work travel 25-50% of the time. Key job responsibilities • Identify all government approvals required to construct data center infrastructure. • Support entitlements approval process. • Coordinate internal and external project development teams to develop, negotiate and execute a permitting plan, ensuring all internal and external stakeholders are performing required actions at the appropriate time. • Own key relationships with AHJs and other key external stakeholders to act as a single point of contact for all strategic AHJ approval negotiations and escalations. • Identify, assess, mitigate and communicate risks to the permitting strategy to internal stakeholders and leadership. • Engage and manage the work of entitlement and permitting scheduling consultants and specialists. • Track real-time permit delivery metrics and complete after-action reviews to identify and solution opportunities for process improvement. • 25-50% travel A day in the life - Coordination communications (emails, calls, messages) with internal teams and consultants to plan and execute projects. - Analyze and develop technical AHJ approval materials. - Meet virtually and in-person with AHJ staff to coordinate requirements and approval strategy. - Develop and maintain AHJ approval schedules. - Travel to in-person internal and external meetings and workshops. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree or above - • 2+ years of entitlement and/or site development permitting experience - • 2+ years experience managing programs across cross functional teams, building processes and coordinating development schedules - 5+ years of project management experience in real estate development - 5+ years of working directly with government officials and regulatory bodies experience PREFERRED QUALIFICATIONS - Master's degree - Background in Urban Planning, Land Use Law, or Community Development - AICP or PMP certifications or experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TX, Austin - 92 000.00 USD annually USA, VA, Arlington - 92 000.00 USD annually USA, WA, Seattle - 92 000.00 USD annually
09/25/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Strategic Permit Manager role - based in Arlington/Herndon VA, Seattle WA, or Austin TX - will be responsible for coordinating the planning, execution and evaluation of all critical government (aka Authority Having Jurisdiction (AHJ approvals required for land development related to data centers and essential supportive infrastructure. Specifically, the Strategic Permit Manager will support all development permitting processes for their assigned projects and will be responsible for working with partner teams (e.g. transaction, economic development, engineering, construction, utility, and environment teams) to develop, coordinate and negotiate a permit strategy, ensure that strategy is being executed effectively, and identify and mitigate risks associated with AHJ approval processes. Accordingly, the Strategic Permit Manager will crucially be a primary owner of direct AHJ engagement. A successful candidate in this role will have experience with real estate development regulations and AHJ/government engagement. Candidate should have a proven track record of delivering multiple, high-priority projects with tight timelines that required strong project management and cross-functional coordination with internal partner teams and outside consultants and counsel. Candidate must be able work in assigned office up to five days each week, with exception of work travel 25-50% of the time. Key job responsibilities • Identify all government approvals required to construct data center infrastructure. • Support entitlements approval process. • Coordinate internal and external project development teams to develop, negotiate and execute a permitting plan, ensuring all internal and external stakeholders are performing required actions at the appropriate time. • Own key relationships with AHJs and other key external stakeholders to act as a single point of contact for all strategic AHJ approval negotiations and escalations. • Identify, assess, mitigate and communicate risks to the permitting strategy to internal stakeholders and leadership. • Engage and manage the work of entitlement and permitting scheduling consultants and specialists. • Track real-time permit delivery metrics and complete after-action reviews to identify and solution opportunities for process improvement. • 25-50% travel A day in the life - Coordination communications (emails, calls, messages) with internal teams and consultants to plan and execute projects. - Analyze and develop technical AHJ approval materials. - Meet virtually and in-person with AHJ staff to coordinate requirements and approval strategy. - Develop and maintain AHJ approval schedules. - Travel to in-person internal and external meetings and workshops. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor's degree or above - • 2+ years of entitlement and/or site development permitting experience - • 2+ years experience managing programs across cross functional teams, building processes and coordinating development schedules - 5+ years of project management experience in real estate development - 5+ years of working directly with government officials and regulatory bodies experience PREFERRED QUALIFICATIONS - Master's degree - Background in Urban Planning, Land Use Law, or Community Development - AICP or PMP certifications or experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TX, Austin - 92 000.00 USD annually USA, VA, Arlington - 92 000.00 USD annually USA, WA, Seattle - 92 000.00 USD annually
Job DescriptionJob DescriptionShort Description: Provides development of project software quality assurance plan and the implementation of procedures that conforms to the requirements of the contract. Complete Description: The Software Quality Assurance/Functional Tester has strong of knowledge in quality assurance, release management, automation test tools (e.g. HP QTP, UFT, TestComplete, or other tools), provides advanced system testing support. Responsibilities: The Quality Assurance Analyst will under general supervision and following the established procedures for quality assurance, design and implement test plans, including creating automated test scripts using test tools, processes and procedures. This role is responsible for the coordination, creation, execution, maintenance of test cases, and automated functional test scripts to ensure quality control standards are achieved. This position also works in collaboration with all QA testers to meet the testing objectives of the organization and make continuous improvements to maximize testing coverage. •The functional tester will be able to write a test plan based upon requirements, develop functional automated test scripts, perform testing, will have deep knowledge in software testing methodology and the system development life cycle. •Develop and maintain any functional and regression tests to ensure code is functioning as designed. Apply test methodology and product knowledge in the design of tests and testing strategies. •Support testing of multiple major releases in coordination with development team/vendors while monitoring testing activities and key internal deliverable. •Participation in design specification review and technical documentation review is essential to performing these duties. •Create testing summary reports, clearly communicating to management all testing results. •Work closely with the development team to ensure that defects are dealt with in a timely and professional manner. •Help prioritize defects to be fixed using an understanding of the business requirements and the needs of the customer. •Provide testing support for all Software Applications that are tested by SQA team. •Significant experience testing across browser web applications Detailed Responsibilities Include: •Design test cases and execute all types of testing (e.g. functional, integration, end-to-end) on all variety of platforms (e.g. mobile, web, portal frameworks) •Perform all technical testing efforts including functional automated test scripts development, and test plans. •Provide production support of software products by investigating and recreating reported defects •Experience with scripting SQL queries and good understanding of the Oracle 11g or 12c Database •Work with multiple database interfaces and be familiar with standard web architectures •Assist project teams in determining appropriate quality goals and acceptance criteria. Develop and maintain repeatable and scalable automation test suites; generate manual test scenarios and test cases in a format that can be automated. •Work closely with development team to understand how product changes affect maintenance of test cases and the QA testing environments. Participate in review sessions of business requirements. •Contribute to the entire software development life cycle (SDLC - Agile and Waterfall preferred) from initial business requirements to deployment & production support •Experience with HP Quality Center/ALM •Conduct test case reviews and ensure requirements traceability, proper coverage •Bachelor of Science degree Required Behavior Characteristics: •Strong written and verbal communications skills •Strong analytical and problem solving skills •Excellent time management skills •Strong knowledge of system testing best practices and methodologies •Experience working in a team-oriented, collaborative environment •Organized and detail-oriented; able to effectively perform multiple/concurrent tasks within deadlines in a dynamic environment Responsibilities: 1. Provides development of project software quality assurance plan and the implementation of procedures that conforms to the requirements of the contract. 2. Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process. 3. May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements. 4. Conducts audits and reviews/analyzes data and documentation. 5. Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications. Minimum Education/Certification Requirements: Bachelor's degree in Information Technology or related field or equivalent experience Candidate Skills Matrix: Following sections are to be filled by the candidate: Skills Required/Desired No. of Years How many years of experience candidate has? Bachelor's degree in IT or related field or equivalent experience Required 15 Provide defect status and quality metrics to the project manager to ensure bugs are resolved in a timely manner. Required 11 Developing software quality assurance plans Required 11 Developing test plans and procedures Required 11 Design, develop and execute automated test cases from requirements. Tools for eg. HP QTP/UFT or Test Complete or Selenium etc. Required 8 Design, develop and execute test plans and test cases for assigned project using HP Quality Center/ALM for writing test cases, defect management. Required 8 Lead all technical testing efforts including functional & automated testing. Required 8 Design and support user interface testing application and regression testing software. Required 8 Advanced level knowledge of writing SQL queries. Required 5 Deep knowledge of healthcare operations business processes. Required 5 Have good understanding on Oracle 11G or 12c Database Required 3 Background check: Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State
09/25/2026
Full time
Job DescriptionJob DescriptionShort Description: Provides development of project software quality assurance plan and the implementation of procedures that conforms to the requirements of the contract. Complete Description: The Software Quality Assurance/Functional Tester has strong of knowledge in quality assurance, release management, automation test tools (e.g. HP QTP, UFT, TestComplete, or other tools), provides advanced system testing support. Responsibilities: The Quality Assurance Analyst will under general supervision and following the established procedures for quality assurance, design and implement test plans, including creating automated test scripts using test tools, processes and procedures. This role is responsible for the coordination, creation, execution, maintenance of test cases, and automated functional test scripts to ensure quality control standards are achieved. This position also works in collaboration with all QA testers to meet the testing objectives of the organization and make continuous improvements to maximize testing coverage. •The functional tester will be able to write a test plan based upon requirements, develop functional automated test scripts, perform testing, will have deep knowledge in software testing methodology and the system development life cycle. •Develop and maintain any functional and regression tests to ensure code is functioning as designed. Apply test methodology and product knowledge in the design of tests and testing strategies. •Support testing of multiple major releases in coordination with development team/vendors while monitoring testing activities and key internal deliverable. •Participation in design specification review and technical documentation review is essential to performing these duties. •Create testing summary reports, clearly communicating to management all testing results. •Work closely with the development team to ensure that defects are dealt with in a timely and professional manner. •Help prioritize defects to be fixed using an understanding of the business requirements and the needs of the customer. •Provide testing support for all Software Applications that are tested by SQA team. •Significant experience testing across browser web applications Detailed Responsibilities Include: •Design test cases and execute all types of testing (e.g. functional, integration, end-to-end) on all variety of platforms (e.g. mobile, web, portal frameworks) •Perform all technical testing efforts including functional automated test scripts development, and test plans. •Provide production support of software products by investigating and recreating reported defects •Experience with scripting SQL queries and good understanding of the Oracle 11g or 12c Database •Work with multiple database interfaces and be familiar with standard web architectures •Assist project teams in determining appropriate quality goals and acceptance criteria. Develop and maintain repeatable and scalable automation test suites; generate manual test scenarios and test cases in a format that can be automated. •Work closely with development team to understand how product changes affect maintenance of test cases and the QA testing environments. Participate in review sessions of business requirements. •Contribute to the entire software development life cycle (SDLC - Agile and Waterfall preferred) from initial business requirements to deployment & production support •Experience with HP Quality Center/ALM •Conduct test case reviews and ensure requirements traceability, proper coverage •Bachelor of Science degree Required Behavior Characteristics: •Strong written and verbal communications skills •Strong analytical and problem solving skills •Excellent time management skills •Strong knowledge of system testing best practices and methodologies •Experience working in a team-oriented, collaborative environment •Organized and detail-oriented; able to effectively perform multiple/concurrent tasks within deadlines in a dynamic environment Responsibilities: 1. Provides development of project software quality assurance plan and the implementation of procedures that conforms to the requirements of the contract. 2. Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process. 3. May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements. 4. Conducts audits and reviews/analyzes data and documentation. 5. Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications. Minimum Education/Certification Requirements: Bachelor's degree in Information Technology or related field or equivalent experience Candidate Skills Matrix: Following sections are to be filled by the candidate: Skills Required/Desired No. of Years How many years of experience candidate has? Bachelor's degree in IT or related field or equivalent experience Required 15 Provide defect status and quality metrics to the project manager to ensure bugs are resolved in a timely manner. Required 11 Developing software quality assurance plans Required 11 Developing test plans and procedures Required 11 Design, develop and execute automated test cases from requirements. Tools for eg. HP QTP/UFT or Test Complete or Selenium etc. Required 8 Design, develop and execute test plans and test cases for assigned project using HP Quality Center/ALM for writing test cases, defect management. Required 8 Lead all technical testing efforts including functional & automated testing. Required 8 Design and support user interface testing application and regression testing software. Required 8 Advanced level knowledge of writing SQL queries. Required 5 Deep knowledge of healthcare operations business processes. Required 5 Have good understanding on Oracle 11G or 12c Database Required 3 Background check: Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State
Job DescriptionJob DescriptionShort Description: Provides development of project software quality assurance plan and the implementation of procedures that conforms to the requirements of the contract. Complete Description: The Software Quality Assurance/Functional Tester has strong of knowledge in quality assurance, release management, automation test tools (e.g. HP QTP, UFT, TestComplete, or other tools), provides advanced system testing support. Responsibilities: The Quality Assurance Analyst will under general supervision and following the established procedures for quality assurance, design and implement test plans, including creating automated test scripts using test tools, processes and procedures. This role is responsible for the coordination, creation, execution, maintenance of test cases, and automated functional test scripts to ensure quality control standards are achieved. This position also works in collaboration with all QA testers to meet the testing objectives of the organization and make continuous improvements to maximize testing coverage. •The functional tester will be able to write a test plan based upon requirements, develop functional automated test scripts, perform testing, will have deep knowledge in software testing methodology and the system development life cycle. •Develop and maintain any functional and regression tests to ensure code is functioning as designed. Apply test methodology and product knowledge in the design of tests and testing strategies. •Support testing of multiple major releases in coordination with development team/vendors while monitoring testing activities and key internal deliverable. •Participation in design specification review and technical documentation review is essential to performing these duties. •Create testing summary reports, clearly communicating to management all testing results. •Work closely with the development team to ensure that defects are dealt with in a timely and professional manner. •Help prioritize defects to be fixed using an understanding of the business requirements and the needs of the customer. •Provide testing support for all Software Applications that are tested by SQA team. •Significant experience testing across browser web applications Detailed Responsibilities Include: •Design test cases and execute all types of testing (e.g. functional, integration, end-to-end) on all variety of platforms (e.g. mobile, web, portal frameworks) •Perform all technical testing efforts including functional automated test scripts development, and test plans. •Provide production support of software products by investigating and recreating reported defects •Experience with scripting SQL queries and good understanding of the Oracle 11g or 12c Database •Work with multiple database interfaces and be familiar with standard web architectures •Assist project teams in determining appropriate quality goals and acceptance criteria. Develop and maintain repeatable and scalable automation test suites; generate manual test scenarios and test cases in a format that can be automated. •Work closely with development team to understand how product changes affect maintenance of test cases and the QA testing environments. Participate in review sessions of business requirements. •Contribute to the entire software development life cycle (SDLC - Agile and Waterfall preferred) from initial business requirements to deployment & production support •Experience with HP Quality Center/ALM •Conduct test case reviews and ensure requirements traceability, proper coverage •Bachelor of Science degree Required Behavior Characteristics: •Strong written and verbal communications skills •Strong analytical and problem solving skills •Excellent time management skills •Strong knowledge of system testing best practices and methodologies •Experience working in a team-oriented, collaborative environment •Organized and detail-oriented; able to effectively perform multiple/concurrent tasks within deadlines in a dynamic environment Responsibilities: 1. Provides development of project software quality assurance plan and the implementation of procedures that conforms to the requirements of the contract. 2. Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process. 3. May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements. 4. Conducts audits and reviews/analyzes data and documentation. 5. Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications. Minimum Education/Certification Requirements: Bachelor's degree in Information Technology or related field or equivalent experience Candidate Skills Matrix: Following sections are to be filled by the candidate: Skills Required/Desired No. of Years How many years of experience candidate has? Bachelor's degree in IT or related field or equivalent experience Required 15 Provide defect status and quality metrics to the project manager to ensure bugs are resolved in a timely manner. Required 11 Developing software quality assurance plans Required 11 Developing test plans and procedures Required 11 Design, develop and execute automated test cases from requirements. Tools for eg. HP QTP/UFT or Test Complete or Selenium etc. Required 8 Design, develop and execute test plans and test cases for assigned project using HP Quality Center/ALM for writing test cases, defect management. Required 8 Lead all technical testing efforts including functional & automated testing. Required 8 Design and support user interface testing application and regression testing software. Required 8 Advanced level knowledge of writing SQL queries. Required 5 Deep knowledge of healthcare operations business processes. Required 5 Have good understanding on Oracle 11G or 12c Database Required 3 Background check: Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State
09/25/2026
Full time
Job DescriptionJob DescriptionShort Description: Provides development of project software quality assurance plan and the implementation of procedures that conforms to the requirements of the contract. Complete Description: The Software Quality Assurance/Functional Tester has strong of knowledge in quality assurance, release management, automation test tools (e.g. HP QTP, UFT, TestComplete, or other tools), provides advanced system testing support. Responsibilities: The Quality Assurance Analyst will under general supervision and following the established procedures for quality assurance, design and implement test plans, including creating automated test scripts using test tools, processes and procedures. This role is responsible for the coordination, creation, execution, maintenance of test cases, and automated functional test scripts to ensure quality control standards are achieved. This position also works in collaboration with all QA testers to meet the testing objectives of the organization and make continuous improvements to maximize testing coverage. •The functional tester will be able to write a test plan based upon requirements, develop functional automated test scripts, perform testing, will have deep knowledge in software testing methodology and the system development life cycle. •Develop and maintain any functional and regression tests to ensure code is functioning as designed. Apply test methodology and product knowledge in the design of tests and testing strategies. •Support testing of multiple major releases in coordination with development team/vendors while monitoring testing activities and key internal deliverable. •Participation in design specification review and technical documentation review is essential to performing these duties. •Create testing summary reports, clearly communicating to management all testing results. •Work closely with the development team to ensure that defects are dealt with in a timely and professional manner. •Help prioritize defects to be fixed using an understanding of the business requirements and the needs of the customer. •Provide testing support for all Software Applications that are tested by SQA team. •Significant experience testing across browser web applications Detailed Responsibilities Include: •Design test cases and execute all types of testing (e.g. functional, integration, end-to-end) on all variety of platforms (e.g. mobile, web, portal frameworks) •Perform all technical testing efforts including functional automated test scripts development, and test plans. •Provide production support of software products by investigating and recreating reported defects •Experience with scripting SQL queries and good understanding of the Oracle 11g or 12c Database •Work with multiple database interfaces and be familiar with standard web architectures •Assist project teams in determining appropriate quality goals and acceptance criteria. Develop and maintain repeatable and scalable automation test suites; generate manual test scenarios and test cases in a format that can be automated. •Work closely with development team to understand how product changes affect maintenance of test cases and the QA testing environments. Participate in review sessions of business requirements. •Contribute to the entire software development life cycle (SDLC - Agile and Waterfall preferred) from initial business requirements to deployment & production support •Experience with HP Quality Center/ALM •Conduct test case reviews and ensure requirements traceability, proper coverage •Bachelor of Science degree Required Behavior Characteristics: •Strong written and verbal communications skills •Strong analytical and problem solving skills •Excellent time management skills •Strong knowledge of system testing best practices and methodologies •Experience working in a team-oriented, collaborative environment •Organized and detail-oriented; able to effectively perform multiple/concurrent tasks within deadlines in a dynamic environment Responsibilities: 1. Provides development of project software quality assurance plan and the implementation of procedures that conforms to the requirements of the contract. 2. Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process. 3. May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements. 4. Conducts audits and reviews/analyzes data and documentation. 5. Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications. Minimum Education/Certification Requirements: Bachelor's degree in Information Technology or related field or equivalent experience Candidate Skills Matrix: Following sections are to be filled by the candidate: Skills Required/Desired No. of Years How many years of experience candidate has? Bachelor's degree in IT or related field or equivalent experience Required 15 Provide defect status and quality metrics to the project manager to ensure bugs are resolved in a timely manner. Required 11 Developing software quality assurance plans Required 11 Developing test plans and procedures Required 11 Design, develop and execute automated test cases from requirements. Tools for eg. HP QTP/UFT or Test Complete or Selenium etc. Required 8 Design, develop and execute test plans and test cases for assigned project using HP Quality Center/ALM for writing test cases, defect management. Required 8 Lead all technical testing efforts including functional & automated testing. Required 8 Design and support user interface testing application and regression testing software. Required 8 Advanced level knowledge of writing SQL queries. Required 5 Deep knowledge of healthcare operations business processes. Required 5 Have good understanding on Oracle 11G or 12c Database Required 3 Background check: Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world's most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you'll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. The Opportunity: We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. Join the Commercial and Money Movement Solutions (CMS) organization as a Senior Staff Engineer focused on leveraging AI to solve complex engineering and customer challenges. You will work on innovative solutions that combine deep technical expertise with AI/ML capabilities to enhance developer productivity, improve customer experiences, and drive next-generation commercial payment and money movement technology for B2B, B2C, P2P, and G2C flows. The Work itself: Design and architect AI-powered solutions that solve engineering productivity challenges and enhance customer-facing products across CMS Lead technical initiatives leveraging agentic AI, LLMs, and machine learning to automate workflows and improve software quality Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings Drive experimentation with emerging AI technologies and make technical decisions on adoption and standards Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. Develop scalable platforms and services that integrate AI capabilities into Visa's commercial payment and money movement systems Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities Essential Functions: Works directly with product owners to gather and refine requirements across products, adding and taking into account existing tools and solutions across the organization. Develops and designs advanced architect solutions that are robust and scalable, integrating AI capabilities with Visa's technical ecosystem Provides domain expertise on the development of technical documentation of solutions and contributes to standard processes in technical documentation as needed. Plays a key role in the development and delivery of new features across products from end-to-end. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD • Master's degree in Math, Science, Engineering, Computer Science, Information Systems or related field AND minimum six (6) years of experience in a directly related field OR Bachelor's degree in Math, Science, Engineering, Computer Science, Information Systems or related field AND minimum eight (8) years of experience in a directly related field OR Minimum eleven (11) years of directly related experience • Experience with AI agent frameworks, LLMs, or generative AI applications (Claude, GPT, etc.) • Knowledge of AI-powered development tools (Claude Code, GitHub Copilot, etc.) or building similar systems • Experience applying AI to solve engineering challenges or customer-facing product features • Understanding of commercial payments, money movement, B2B payables, or payment processing • Experience with cloud platforms (AWS, Azure, GCP) and modern architectures • Knowledge of API design, microservices, and distributed systems • Experience leading cross-team technical initiatives The Skills You Bring • Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale • AI Expertise: Experience with agentic AI, LLMs, AI agent frameworks, or machine learning applications • Challenge the Status Quo: Comfort in pushing the boundaries, 'hacking' beyond traditional solutions • Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++) • Architecture & Design: Proven track record designing scalable systems that integrate AI capabilities • Builder: Experience building AI-powered features for engineering productivity or customer-facing applications • Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc. • Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams • We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn't work with payments technology or web applications before joining Visa. Information for US Applicants For roles located in the US, the estimated salary range for this position is $169,100.00 to $ 270,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
09/25/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world's most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you'll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. The Opportunity: We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. Join the Commercial and Money Movement Solutions (CMS) organization as a Senior Staff Engineer focused on leveraging AI to solve complex engineering and customer challenges. You will work on innovative solutions that combine deep technical expertise with AI/ML capabilities to enhance developer productivity, improve customer experiences, and drive next-generation commercial payment and money movement technology for B2B, B2C, P2P, and G2C flows. The Work itself: Design and architect AI-powered solutions that solve engineering productivity challenges and enhance customer-facing products across CMS Lead technical initiatives leveraging agentic AI, LLMs, and machine learning to automate workflows and improve software quality Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings Drive experimentation with emerging AI technologies and make technical decisions on adoption and standards Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. Develop scalable platforms and services that integrate AI capabilities into Visa's commercial payment and money movement systems Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities Essential Functions: Works directly with product owners to gather and refine requirements across products, adding and taking into account existing tools and solutions across the organization. Develops and designs advanced architect solutions that are robust and scalable, integrating AI capabilities with Visa's technical ecosystem Provides domain expertise on the development of technical documentation of solutions and contributes to standard processes in technical documentation as needed. Plays a key role in the development and delivery of new features across products from end-to-end. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD • Master's degree in Math, Science, Engineering, Computer Science, Information Systems or related field AND minimum six (6) years of experience in a directly related field OR Bachelor's degree in Math, Science, Engineering, Computer Science, Information Systems or related field AND minimum eight (8) years of experience in a directly related field OR Minimum eleven (11) years of directly related experience • Experience with AI agent frameworks, LLMs, or generative AI applications (Claude, GPT, etc.) • Knowledge of AI-powered development tools (Claude Code, GitHub Copilot, etc.) or building similar systems • Experience applying AI to solve engineering challenges or customer-facing product features • Understanding of commercial payments, money movement, B2B payables, or payment processing • Experience with cloud platforms (AWS, Azure, GCP) and modern architectures • Knowledge of API design, microservices, and distributed systems • Experience leading cross-team technical initiatives The Skills You Bring • Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale • AI Expertise: Experience with agentic AI, LLMs, AI agent frameworks, or machine learning applications • Challenge the Status Quo: Comfort in pushing the boundaries, 'hacking' beyond traditional solutions • Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++) • Architecture & Design: Proven track record designing scalable systems that integrate AI capabilities • Builder: Experience building AI-powered features for engineering productivity or customer-facing applications • Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc. • Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams • We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn't work with payments technology or web applications before joining Visa. Information for US Applicants For roles located in the US, the estimated salary range for this position is $169,100.00 to $ 270,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
Job DescriptionJob Description Summary: Safe Horizon's Family Focused Program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients. Safe Horizon recognizes that families who have experienced intimate partner violence may want to or need to stay in contact with the person causing harm in the family. The Family Focused Program (FFP) was designed to engage family members with support to assist in healing and explore ways for families to maintain contact where safe to do so. In this model, all participating members of the family are considered clients (survivor, person causing harm, and their children). Responsibilities: The Quality Assurance Manager (QAM) provides leadership with Safe Horizon's Quality Assurance systems. The QAM works closely with Program Leadership to ensure the implementation of standardized practices that comply with funder regulations and promote effective delivery of Safe Horizon's services and programs. Duties may include some or all of the following: Participate in program implementation: develop standards, processes and protocols for the program team. Provide Supervision to Quality Assurance Associate Review SWFstaff data entry for quality and compliance; reviewing for clarity, timeliness in all record keeping system. Develop, implement, and monitor client service practice protocols and tools. Collect data for program evaluation and model fidelity. Analyzing client service data including system data and observations. Provide training and technical assistance to program managers regarding the documentation of client service practice. Work closely with Program Leadership to develop new policies and procedures related to standardized practices. Work closely with Program Leadership to implement and sustain quality assurance (QA) systems. Conduct routine site visits to engage staff in adherence to practice. Collaborate with ACS' PAMS and/or Program Development units to conduct comprehensive case reviews. Attend trainings relevant to position. Actively participate in individual and group supervision, in accordance with Safe Horizon's quality supervision standards. Participate in regularly scheduled FFP team case review meetings about new and on-going cases; as needed. Maintain open communication with supervisors and team members. Implement strategies for addressing vicarious trauma. Qualifications: Excellent computer skills required, including expertise and experience with Microsoft Office, and statistical software. Demonstrated capacity to provide leadership in designing and analyzing large and small scale studies that have led to publication or grant funding. At least 3 years' experience implementing program evaluation or quality assurance or audit/regulatory processes practices. Excellent written, oral, and interpersonal communication skills. Excellent organizational and project management skills Demonstrated success working independently and as part of a team, to collaboratively develop consensus with project partners. Proactive problem-solving skills. Willingness to travel within all New York City boroughs. Proficiency in Microsoft Office Suite. BA or BS Degree or equivalent relevant experience. Training and experience in victim's assistance advocacy or a closely related field, with demonstrated experience applying policies, procedures, and/or guidelines. Experience with NYS Connections and NYC PROMIS systems. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $62,000 - $72,000 annual Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces
09/25/2026
Full time
Job DescriptionJob Description Summary: Safe Horizon's Family Focused Program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients. Safe Horizon recognizes that families who have experienced intimate partner violence may want to or need to stay in contact with the person causing harm in the family. The Family Focused Program (FFP) was designed to engage family members with support to assist in healing and explore ways for families to maintain contact where safe to do so. In this model, all participating members of the family are considered clients (survivor, person causing harm, and their children). Responsibilities: The Quality Assurance Manager (QAM) provides leadership with Safe Horizon's Quality Assurance systems. The QAM works closely with Program Leadership to ensure the implementation of standardized practices that comply with funder regulations and promote effective delivery of Safe Horizon's services and programs. Duties may include some or all of the following: Participate in program implementation: develop standards, processes and protocols for the program team. Provide Supervision to Quality Assurance Associate Review SWFstaff data entry for quality and compliance; reviewing for clarity, timeliness in all record keeping system. Develop, implement, and monitor client service practice protocols and tools. Collect data for program evaluation and model fidelity. Analyzing client service data including system data and observations. Provide training and technical assistance to program managers regarding the documentation of client service practice. Work closely with Program Leadership to develop new policies and procedures related to standardized practices. Work closely with Program Leadership to implement and sustain quality assurance (QA) systems. Conduct routine site visits to engage staff in adherence to practice. Collaborate with ACS' PAMS and/or Program Development units to conduct comprehensive case reviews. Attend trainings relevant to position. Actively participate in individual and group supervision, in accordance with Safe Horizon's quality supervision standards. Participate in regularly scheduled FFP team case review meetings about new and on-going cases; as needed. Maintain open communication with supervisors and team members. Implement strategies for addressing vicarious trauma. Qualifications: Excellent computer skills required, including expertise and experience with Microsoft Office, and statistical software. Demonstrated capacity to provide leadership in designing and analyzing large and small scale studies that have led to publication or grant funding. At least 3 years' experience implementing program evaluation or quality assurance or audit/regulatory processes practices. Excellent written, oral, and interpersonal communication skills. Excellent organizational and project management skills Demonstrated success working independently and as part of a team, to collaboratively develop consensus with project partners. Proactive problem-solving skills. Willingness to travel within all New York City boroughs. Proficiency in Microsoft Office Suite. BA or BS Degree or equivalent relevant experience. Training and experience in victim's assistance advocacy or a closely related field, with demonstrated experience applying policies, procedures, and/or guidelines. Experience with NYS Connections and NYC PROMIS systems. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $62,000 - $72,000 annual Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces
Job DescriptionJob Description Summary: Safe Horizon's Family Focused Program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients. Safe Horizon recognizes that families who have experienced intimate partner violence may want to or need to stay in contact with the person causing harm in the family. The Family Focused Program (FFP) was designed to engage family members with support to assist in healing and explore ways for families to maintain contact where safe to do so. In this model, all participating members of the family are considered clients (survivor, person causing harm, and their children). Responsibilities: The Quality Assurance Manager (QAM) provides leadership with Safe Horizon's Quality Assurance systems. The QAM works closely with Program Leadership to ensure the implementation of standardized practices that comply with funder regulations and promote effective delivery of Safe Horizon's services and programs. Duties may include some or all of the following: Participate in program implementation: develop standards, processes and protocols for the program team. Provide Supervision to Quality Assurance Associate Review SWFstaff data entry for quality and compliance; reviewing for clarity, timeliness in all record keeping system. Develop, implement, and monitor client service practice protocols and tools. Collect data for program evaluation and model fidelity. Analyzing client service data including system data and observations. Provide training and technical assistance to program managers regarding the documentation of client service practice. Work closely with Program Leadership to develop new policies and procedures related to standardized practices. Work closely with Program Leadership to implement and sustain quality assurance (QA) systems. Conduct routine site visits to engage staff in adherence to practice. Collaborate with ACS' PAMS and/or Program Development units to conduct comprehensive case reviews. Attend trainings relevant to position. Actively participate in individual and group supervision, in accordance with Safe Horizon's quality supervision standards. Participate in regularly scheduled FFP team case review meetings about new and on-going cases; as needed. Maintain open communication with supervisors and team members. Implement strategies for addressing vicarious trauma. Qualifications: Excellent computer skills required, including expertise and experience with Microsoft Office, and statistical software. Demonstrated capacity to provide leadership in designing and analyzing large and small scale studies that have led to publication or grant funding. At least 3 years' experience implementing program evaluation or quality assurance or audit/regulatory processes practices. Excellent written, oral, and interpersonal communication skills. Excellent organizational and project management skills Demonstrated success working independently and as part of a team, to collaboratively develop consensus with project partners. Proactive problem-solving skills. Willingness to travel within all New York City boroughs. Proficiency in Microsoft Office Suite. BA or BS Degree or equivalent relevant experience. Training and experience in victim's assistance advocacy or a closely related field, with demonstrated experience applying policies, procedures, and/or guidelines. Experience with NYS Connections and NYC PROMIS systems. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $62,000 - $72,000 annual Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces
09/25/2026
Full time
Job DescriptionJob Description Summary: Safe Horizon's Family Focused Program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients. Safe Horizon recognizes that families who have experienced intimate partner violence may want to or need to stay in contact with the person causing harm in the family. The Family Focused Program (FFP) was designed to engage family members with support to assist in healing and explore ways for families to maintain contact where safe to do so. In this model, all participating members of the family are considered clients (survivor, person causing harm, and their children). Responsibilities: The Quality Assurance Manager (QAM) provides leadership with Safe Horizon's Quality Assurance systems. The QAM works closely with Program Leadership to ensure the implementation of standardized practices that comply with funder regulations and promote effective delivery of Safe Horizon's services and programs. Duties may include some or all of the following: Participate in program implementation: develop standards, processes and protocols for the program team. Provide Supervision to Quality Assurance Associate Review SWFstaff data entry for quality and compliance; reviewing for clarity, timeliness in all record keeping system. Develop, implement, and monitor client service practice protocols and tools. Collect data for program evaluation and model fidelity. Analyzing client service data including system data and observations. Provide training and technical assistance to program managers regarding the documentation of client service practice. Work closely with Program Leadership to develop new policies and procedures related to standardized practices. Work closely with Program Leadership to implement and sustain quality assurance (QA) systems. Conduct routine site visits to engage staff in adherence to practice. Collaborate with ACS' PAMS and/or Program Development units to conduct comprehensive case reviews. Attend trainings relevant to position. Actively participate in individual and group supervision, in accordance with Safe Horizon's quality supervision standards. Participate in regularly scheduled FFP team case review meetings about new and on-going cases; as needed. Maintain open communication with supervisors and team members. Implement strategies for addressing vicarious trauma. Qualifications: Excellent computer skills required, including expertise and experience with Microsoft Office, and statistical software. Demonstrated capacity to provide leadership in designing and analyzing large and small scale studies that have led to publication or grant funding. At least 3 years' experience implementing program evaluation or quality assurance or audit/regulatory processes practices. Excellent written, oral, and interpersonal communication skills. Excellent organizational and project management skills Demonstrated success working independently and as part of a team, to collaboratively develop consensus with project partners. Proactive problem-solving skills. Willingness to travel within all New York City boroughs. Proficiency in Microsoft Office Suite. BA or BS Degree or equivalent relevant experience. Training and experience in victim's assistance advocacy or a closely related field, with demonstrated experience applying policies, procedures, and/or guidelines. Experience with NYS Connections and NYC PROMIS systems. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $62,000 - $72,000 annual Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces
Job DescriptionJob Description Summary: Safe Horizon's Family Focused Program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients. Safe Horizon recognizes that families who have experienced intimate partner violence may want to or need to stay in contact with the person causing harm in the family. The Family Focused Program (FFP) was designed to engage family members with support to assist in healing and explore ways for families to maintain contact where safe to do so. In this model, all participating members of the family are considered clients (survivor, person causing harm, and their children). Responsibilities: The Quality Assurance Manager (QAM) provides leadership with Safe Horizon's Quality Assurance systems. The QAM works closely with Program Leadership to ensure the implementation of standardized practices that comply with funder regulations and promote effective delivery of Safe Horizon's services and programs. Duties may include some or all of the following: Participate in program implementation: develop standards, processes and protocols for the program team. Provide Supervision to Quality Assurance Associate Review SWFstaff data entry for quality and compliance; reviewing for clarity, timeliness in all record keeping system. Develop, implement, and monitor client service practice protocols and tools. Collect data for program evaluation and model fidelity. Analyzing client service data including system data and observations. Provide training and technical assistance to program managers regarding the documentation of client service practice. Work closely with Program Leadership to develop new policies and procedures related to standardized practices. Work closely with Program Leadership to implement and sustain quality assurance (QA) systems. Conduct routine site visits to engage staff in adherence to practice. Collaborate with ACS' PAMS and/or Program Development units to conduct comprehensive case reviews. Attend trainings relevant to position. Actively participate in individual and group supervision, in accordance with Safe Horizon's quality supervision standards. Participate in regularly scheduled FFP team case review meetings about new and on-going cases; as needed. Maintain open communication with supervisors and team members. Implement strategies for addressing vicarious trauma. Qualifications: Excellent computer skills required, including expertise and experience with Microsoft Office, and statistical software. Demonstrated capacity to provide leadership in designing and analyzing large and small scale studies that have led to publication or grant funding. At least 3 years' experience implementing program evaluation or quality assurance or audit/regulatory processes practices. Excellent written, oral, and interpersonal communication skills. Excellent organizational and project management skills Demonstrated success working independently and as part of a team, to collaboratively develop consensus with project partners. Proactive problem-solving skills. Willingness to travel within all New York City boroughs. Proficiency in Microsoft Office Suite. BA or BS Degree or equivalent relevant experience. Training and experience in victim's assistance advocacy or a closely related field, with demonstrated experience applying policies, procedures, and/or guidelines. Experience with NYS Connections and NYC PROMIS systems. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $62,000 - $72,000 annual Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces
09/25/2026
Full time
Job DescriptionJob Description Summary: Safe Horizon's Family Focused Program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients. Safe Horizon recognizes that families who have experienced intimate partner violence may want to or need to stay in contact with the person causing harm in the family. The Family Focused Program (FFP) was designed to engage family members with support to assist in healing and explore ways for families to maintain contact where safe to do so. In this model, all participating members of the family are considered clients (survivor, person causing harm, and their children). Responsibilities: The Quality Assurance Manager (QAM) provides leadership with Safe Horizon's Quality Assurance systems. The QAM works closely with Program Leadership to ensure the implementation of standardized practices that comply with funder regulations and promote effective delivery of Safe Horizon's services and programs. Duties may include some or all of the following: Participate in program implementation: develop standards, processes and protocols for the program team. Provide Supervision to Quality Assurance Associate Review SWFstaff data entry for quality and compliance; reviewing for clarity, timeliness in all record keeping system. Develop, implement, and monitor client service practice protocols and tools. Collect data for program evaluation and model fidelity. Analyzing client service data including system data and observations. Provide training and technical assistance to program managers regarding the documentation of client service practice. Work closely with Program Leadership to develop new policies and procedures related to standardized practices. Work closely with Program Leadership to implement and sustain quality assurance (QA) systems. Conduct routine site visits to engage staff in adherence to practice. Collaborate with ACS' PAMS and/or Program Development units to conduct comprehensive case reviews. Attend trainings relevant to position. Actively participate in individual and group supervision, in accordance with Safe Horizon's quality supervision standards. Participate in regularly scheduled FFP team case review meetings about new and on-going cases; as needed. Maintain open communication with supervisors and team members. Implement strategies for addressing vicarious trauma. Qualifications: Excellent computer skills required, including expertise and experience with Microsoft Office, and statistical software. Demonstrated capacity to provide leadership in designing and analyzing large and small scale studies that have led to publication or grant funding. At least 3 years' experience implementing program evaluation or quality assurance or audit/regulatory processes practices. Excellent written, oral, and interpersonal communication skills. Excellent organizational and project management skills Demonstrated success working independently and as part of a team, to collaboratively develop consensus with project partners. Proactive problem-solving skills. Willingness to travel within all New York City boroughs. Proficiency in Microsoft Office Suite. BA or BS Degree or equivalent relevant experience. Training and experience in victim's assistance advocacy or a closely related field, with demonstrated experience applying policies, procedures, and/or guidelines. Experience with NYS Connections and NYC PROMIS systems. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $62,000 - $72,000 annual Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers air-cooled and water-cooled , pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center. Key job responsibilities As a Data Center Controls Engineer you will: • Troubleshoot and perform Root Cause Analysis or Corrective Action for BMS and EPMS related issues in AWS data centers. • Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. • Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved. • Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders. • Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers. • Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders. • Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholders management. • Support Controls projects related commissioning activities in the data centers. • Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team. • Develop and modify controls logic programming and graphical user interfaces. • Manage multiple stakeholder deliverables, requirements and navigate challenging situations. • Financially manage BMS and EPMS service contracts. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor's work to ensure compliance with the scope, design, SOO and applicable local codes. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional BASIC QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience carrying new design concepts through exploration, development, and into deployment or mass production - Experience in MS Excel, Word, and Windows Operating Systems - Experience with power management and power monitoring systems PREFERRED QUALIFICATIONS - 5+ years of project management in data centers or comparable critical infrastructure experience - Knowledge of critical data center equipment - Knowledge of engineering documentation, electrical diagrams and standard operating procedures - Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA - Experience in project management in data centers or comparable critical infrastructure - Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure - Experience reading and interpreting construction specifications and drawings for all domains Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Manassas - 111 100.00 USD annually
09/25/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers air-cooled and water-cooled , pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center. Key job responsibilities As a Data Center Controls Engineer you will: • Troubleshoot and perform Root Cause Analysis or Corrective Action for BMS and EPMS related issues in AWS data centers. • Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. • Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved. • Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders. • Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers. • Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders. • Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholders management. • Support Controls projects related commissioning activities in the data centers. • Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team. • Develop and modify controls logic programming and graphical user interfaces. • Manage multiple stakeholder deliverables, requirements and navigate challenging situations. • Financially manage BMS and EPMS service contracts. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor's work to ensure compliance with the scope, design, SOO and applicable local codes. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional BASIC QUALIFICATIONS - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - Experience carrying new design concepts through exploration, development, and into deployment or mass production - Experience in MS Excel, Word, and Windows Operating Systems - Experience with power management and power monitoring systems PREFERRED QUALIFICATIONS - 5+ years of project management in data centers or comparable critical infrastructure experience - Knowledge of critical data center equipment - Knowledge of engineering documentation, electrical diagrams and standard operating procedures - Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA - Experience in project management in data centers or comparable critical infrastructure - Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure - Experience reading and interpreting construction specifications and drawings for all domains Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Manassas - 111 100.00 USD annually
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world's most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you'll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. The Opportunity: We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. Join the Commercial and Money Movement Solutions (CMS) organization as a Senior Staff Engineer focused on leveraging AI to solve complex engineering and customer challenges. You will work on innovative solutions that combine deep technical expertise with AI/ML capabilities to enhance developer productivity, improve customer experiences, and drive next-generation commercial payment and money movement technology for B2B, B2C, P2P, and G2C flows. The Work itself: Design and architect AI-powered solutions that solve engineering productivity challenges and enhance customer-facing products across CMS Lead technical initiatives leveraging agentic AI, LLMs, and machine learning to automate workflows and improve software quality Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings Drive experimentation with emerging AI technologies and make technical decisions on adoption and standards Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. Develop scalable platforms and services that integrate AI capabilities into Visa's commercial payment and money movement systems Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities Essential Functions: Works directly with product owners to gather and refine requirements across products, adding and taking into account existing tools and solutions across the organization. Develops and designs advanced architect solutions that are robust and scalable, integrating AI capabilities with Visa's technical ecosystem Provides domain expertise on the development of technical documentation of solutions and contributes to standard processes in technical documentation as needed. Plays a key role in the development and delivery of new features across products from end-to-end. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD • Master's degree in Math, Science, Engineering, Computer Science, Information Systems or related field AND minimum six (6) years of experience in a directly related field OR Bachelor's degree in Math, Science, Engineering, Computer Science, Information Systems or related field AND minimum eight (8) years of experience in a directly related field OR Minimum eleven (11) years of directly related experience • Experience with AI agent frameworks, LLMs, or generative AI applications (Claude, GPT, etc.) • Knowledge of AI-powered development tools (Claude Code, GitHub Copilot, etc.) or building similar systems • Experience applying AI to solve engineering challenges or customer-facing product features • Understanding of commercial payments, money movement, B2B payables, or payment processing • Experience with cloud platforms (AWS, Azure, GCP) and modern architectures • Knowledge of API design, microservices, and distributed systems • Experience leading cross-team technical initiatives The Skills You Bring • Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale • AI Expertise: Experience with agentic AI, LLMs, AI agent frameworks, or machine learning applications • Challenge the Status Quo: Comfort in pushing the boundaries, 'hacking' beyond traditional solutions • Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++) • Architecture & Design: Proven track record designing scalable systems that integrate AI capabilities • Builder: Experience building AI-powered features for engineering productivity or customer-facing applications • Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc. • Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams • We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn't work with payments technology or web applications before joining Visa. Information for US Applicants For roles located in the US, the estimated salary range for this position is $169,100.00 to $ 270,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
09/25/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world's most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you'll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. The Opportunity: We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale. As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. Join the Commercial and Money Movement Solutions (CMS) organization as a Senior Staff Engineer focused on leveraging AI to solve complex engineering and customer challenges. You will work on innovative solutions that combine deep technical expertise with AI/ML capabilities to enhance developer productivity, improve customer experiences, and drive next-generation commercial payment and money movement technology for B2B, B2C, P2P, and G2C flows. The Work itself: Design and architect AI-powered solutions that solve engineering productivity challenges and enhance customer-facing products across CMS Lead technical initiatives leveraging agentic AI, LLMs, and machine learning to automate workflows and improve software quality Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings Drive experimentation with emerging AI technologies and make technical decisions on adoption and standards Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. Develop scalable platforms and services that integrate AI capabilities into Visa's commercial payment and money movement systems Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities Essential Functions: Works directly with product owners to gather and refine requirements across products, adding and taking into account existing tools and solutions across the organization. Develops and designs advanced architect solutions that are robust and scalable, integrating AI capabilities with Visa's technical ecosystem Provides domain expertise on the development of technical documentation of solutions and contributes to standard processes in technical documentation as needed. Plays a key role in the development and delivery of new features across products from end-to-end. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD • Master's degree in Math, Science, Engineering, Computer Science, Information Systems or related field AND minimum six (6) years of experience in a directly related field OR Bachelor's degree in Math, Science, Engineering, Computer Science, Information Systems or related field AND minimum eight (8) years of experience in a directly related field OR Minimum eleven (11) years of directly related experience • Experience with AI agent frameworks, LLMs, or generative AI applications (Claude, GPT, etc.) • Knowledge of AI-powered development tools (Claude Code, GitHub Copilot, etc.) or building similar systems • Experience applying AI to solve engineering challenges or customer-facing product features • Understanding of commercial payments, money movement, B2B payables, or payment processing • Experience with cloud platforms (AWS, Azure, GCP) and modern architectures • Knowledge of API design, microservices, and distributed systems • Experience leading cross-team technical initiatives The Skills You Bring • Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale • AI Expertise: Experience with agentic AI, LLMs, AI agent frameworks, or machine learning applications • Challenge the Status Quo: Comfort in pushing the boundaries, 'hacking' beyond traditional solutions • Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++) • Architecture & Design: Proven track record designing scalable systems that integrate AI capabilities • Builder: Experience building AI-powered features for engineering productivity or customer-facing applications • Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc. • Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams • We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn't work with payments technology or web applications before joining Visa. Information for US Applicants For roles located in the US, the estimated salary range for this position is $169,100.00 to $ 270,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
Solution Architect / Principal Consultant (NW / DC / Security) DETAILS Location: Remote Position Type: 6M+ Contract (w/ likely extensions) Hourly / Salary: to $90W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking a Solution Architect / Principal Engineer for a 6M+ Contract (w/ likely extensions) that is remote. The Solution Architect / Principal Engineer will lead the design and delivery of enterprise-scale network and security solutions for a large Fortune 10 environment. The Solution Architect / Principal Engineer will own technical strategy across data center, WAN/LAN, cloud, and hybrid infrastructures, guiding multiple concurrent initiatives while ensuring solutions align with business objectives, security standards, and enterprise architecture requirements. The Solution Architect / Principal Engineer will serve as the technical leader and escalation point for complex networking and security challenges, driving architecture decisions, overseeing engineering teams, and providing governance from design through deployment. The ideal Solution Architect / Principal Engineer will possess deep networking expertise, broad cross-domain architecture knowledge, and the ability to influence stakeholders while delivering large-scale transformation and modernization initiatives. Enterprise Network / Security Architecture - Leading Design of Scalable / Resilient / Secure Infrastructure Solutions Across Data Center / Campus / Cloud / Hybrid Environments Aligning with Long-Term Business / Technology Strategies Technical Leadership / Solution Governance - Providing Architectural Oversight Across Multiple Concurrent Initiatives via Design Standards / Technical Validation / Governance of Solution Delivery Stakeholder Engagement / Solution Alignment - Partnering with Infrastructure / Security / Cloud / Business Teams Translating Complex Requirements into Actionable Technical Solutions Building Consensus Across Technical / Executive Stakeholders Engineering Leadership / Mentorship - Guiding / Mentoring Network / Security Engineers via Delegation / Technical Reviews / Quality Assurance and Adherence to Architectural Standards Architecture Documentation / Design Reviews - Developing / Presenting High-Level / Detailed Solution Designs / Technical Roadmaps / Implementation Plans Leading Architecture Reviews / Executive Briefings Strategic Advisory / Escalation Leadership - Serving as Senior Escalation Point for Complex Infrastructure / Security Challenges via Risk Identification / Strategic Recommendations / Enterprise Technology Leadership JOB REQUIREMENTS Enterprise Infrastructure / Architecture Experience (9+ years) - Enterprise Infrastructure Experience Network Architect / Security Architect / Solution Architect / Principal Consultant (5+ years) Enterprise Network Architecture (expertise) - Designing / Implementing Enterprise Networking Solutions Across Data Center / Campus / WAN / LAN / SD-WAN / Hybrid Cloud Environments Network Security Architecture (strong architecture-level knowledge) - Next-Generation Firewalls / Network Segmentation / Zero Trust / Identity Integration / Security Policy Governance Architecture Documentation / Executive Advisory - Developing / Presenting High-Level Designs (HLDs) / Low-Level Designs (LLDs) / Technical Roadmaps / Executive Architecture Recommendations Program Leadership / Multi-Project Management - Leading Multiple Large-Scale Infrastructure / Security Initiatives Simultaneously Managing Priorities / Dependencies / Risks / Stakeholder Expectations Enterprise Networking Technologies (hands-on) - Industry-Leading Networking Platforms (Cisco / Arista / Palo Alto and Similar Technologies) Cloud Networking / Security - Applying Strong Understanding of Cloud Networking and Security Principles Across AWS / Azure / Hybrid Cloud Environments Technical Leadership / Governance - Providing Design Oversight / Mentorship / Implementation Governance / Quality Assurance for Engineering Teams Senior Escalation / Strategic Problem Solving - Serving as Senior Escalation Point for Complex Network / Security / Infrastructure Challenges Within Large Enterprise Environments Executive Communication / Influence - Excellent Communication / Presentation Skills Influencing Technical Teams / Business Stakeholders / Executive Leadership Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/25/2026
Full time
Solution Architect / Principal Consultant (NW / DC / Security) DETAILS Location: Remote Position Type: 6M+ Contract (w/ likely extensions) Hourly / Salary: to $90W2+ (based on experience level) JOB SUMMARY Vaco is currently seeking a Solution Architect / Principal Engineer for a 6M+ Contract (w/ likely extensions) that is remote. The Solution Architect / Principal Engineer will lead the design and delivery of enterprise-scale network and security solutions for a large Fortune 10 environment. The Solution Architect / Principal Engineer will own technical strategy across data center, WAN/LAN, cloud, and hybrid infrastructures, guiding multiple concurrent initiatives while ensuring solutions align with business objectives, security standards, and enterprise architecture requirements. The Solution Architect / Principal Engineer will serve as the technical leader and escalation point for complex networking and security challenges, driving architecture decisions, overseeing engineering teams, and providing governance from design through deployment. The ideal Solution Architect / Principal Engineer will possess deep networking expertise, broad cross-domain architecture knowledge, and the ability to influence stakeholders while delivering large-scale transformation and modernization initiatives. Enterprise Network / Security Architecture - Leading Design of Scalable / Resilient / Secure Infrastructure Solutions Across Data Center / Campus / Cloud / Hybrid Environments Aligning with Long-Term Business / Technology Strategies Technical Leadership / Solution Governance - Providing Architectural Oversight Across Multiple Concurrent Initiatives via Design Standards / Technical Validation / Governance of Solution Delivery Stakeholder Engagement / Solution Alignment - Partnering with Infrastructure / Security / Cloud / Business Teams Translating Complex Requirements into Actionable Technical Solutions Building Consensus Across Technical / Executive Stakeholders Engineering Leadership / Mentorship - Guiding / Mentoring Network / Security Engineers via Delegation / Technical Reviews / Quality Assurance and Adherence to Architectural Standards Architecture Documentation / Design Reviews - Developing / Presenting High-Level / Detailed Solution Designs / Technical Roadmaps / Implementation Plans Leading Architecture Reviews / Executive Briefings Strategic Advisory / Escalation Leadership - Serving as Senior Escalation Point for Complex Infrastructure / Security Challenges via Risk Identification / Strategic Recommendations / Enterprise Technology Leadership JOB REQUIREMENTS Enterprise Infrastructure / Architecture Experience (9+ years) - Enterprise Infrastructure Experience Network Architect / Security Architect / Solution Architect / Principal Consultant (5+ years) Enterprise Network Architecture (expertise) - Designing / Implementing Enterprise Networking Solutions Across Data Center / Campus / WAN / LAN / SD-WAN / Hybrid Cloud Environments Network Security Architecture (strong architecture-level knowledge) - Next-Generation Firewalls / Network Segmentation / Zero Trust / Identity Integration / Security Policy Governance Architecture Documentation / Executive Advisory - Developing / Presenting High-Level Designs (HLDs) / Low-Level Designs (LLDs) / Technical Roadmaps / Executive Architecture Recommendations Program Leadership / Multi-Project Management - Leading Multiple Large-Scale Infrastructure / Security Initiatives Simultaneously Managing Priorities / Dependencies / Risks / Stakeholder Expectations Enterprise Networking Technologies (hands-on) - Industry-Leading Networking Platforms (Cisco / Arista / Palo Alto and Similar Technologies) Cloud Networking / Security - Applying Strong Understanding of Cloud Networking and Security Principles Across AWS / Azure / Hybrid Cloud Environments Technical Leadership / Governance - Providing Design Oversight / Mentorship / Implementation Governance / Quality Assurance for Engineering Teams Senior Escalation / Strategic Problem Solving - Serving as Senior Escalation Point for Complex Network / Security / Infrastructure Challenges Within Large Enterprise Environments Executive Communication / Influence - Excellent Communication / Presentation Skills Influencing Technical Teams / Business Stakeholders / Executive Leadership Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
The ideal candidate is a curious, analytical problem solver who can investigate ambiguous questions, connect disparate data points, build well-supported points of view, and communicate what the findings mean for OCI. You will partner closely the strategic intelligence lead and cross-functional stakeholders to develop forecasting models, decision frameworks, executive narratives, and other intelligence deliverables. This role is based in Nashville, TN. We are seeking candidates who are local to Nashville, TN or willing to relocate to Nashville, TN Responsibilities Support strategic intelligence initiatives to identify market shifts, competitive moves, emerging threats, and growth opportunities for OCI. Analyze the AI and cloud infrastructure landscape, including customer demand, cloud service provider investments, GPU/ASIC adoption, semiconductor supply, capacity, pricing, and technology trends. Conduct competitive analysis across hyperscalers, AI infrastructure providers, semiconductor companies, and emerging technology players to understand their strategies, investments, product roadmaps, and sources of competitive advantage. Develop well-supported points of view on market and competitive dynamics; translate complex signals into clear insights and recommendations. Build and maintain forecasting models and analytical frameworks to assess market growth, supply-and-demand dynamics, capacity requirements, and business outcomes. Identify market whitespace, customer needs, competitive gaps, and emerging opportunities that can inform OCI's product portfolio and growth strategy. Create executive-ready briefing, dashboards, and decision frameworks that explain what is happening, why it matters, where consensus may be wrong, and what potential action OCI can take. Partner with product leaders and strategic intelligence lead to frame strategic questions, assess opportunities, and support product strategy and investment decisions. Collaborate across Product, Engineering, Finance, Sales, Marketing, and Strategy teams to validate insights and translate intelligence into business action. Qualifications Intellectual curiosity and the ability to develop independent point of view rather than simply summarize existing research. 6+ years of experience in engineering, product management, competitive intelligence, market analysis, investment research, consulting, capacity planning, or related analytical role within cloud infrastructure, AI infrastructure, datacenters, or semiconductors. Bachelor's degree in engineering, computer science, economics, finance, statistic, mathematics, or a related field. Ability to develop a strong, evidence-based understanding of markets, customers, competitors, and technology trends, and to translate that understanding into clear, actionable recommendations. Strong technical knowledge of compute infrastructure or demonstrated ability to quickly understand complex technical products and markets. Ability to synthesize structured and unstructured information into clear, evidence-based conclusions. Experience conducting market and competitive research, developing forecasts or business cases, testing hypotheses, and working with incomplete or ambiguous data. Ability to translate market and competitive insights into practical recommendations for product, go-to-market, and investment decisions. Excellent written and verbal communication skills, including the ability to create clear executive-facing presentations and narratives. Collaborative working style and ability to partner effectively with Product, Engineering, Finance, Sales, Marketing, and Strategy teams. Preferred Qualifications Experience with cloud infrastructure, AI systems, datacenters, CPUs, GPU/accelerators, semiconductors, datacenter, or networking. Prior engineering, systems architecture, or technical product management experience. Experience in competitive intelligence, market research, investment research, corporate strategy, or strategic analysis. Experience building market models, capacity forecasts, pricing analysis, or financial projections. MBA or relevant advanced technical degree. Responsibilities Key Responsibilities Product Analysis - Market Analysis: -Evaluates business value, feasibility, and internal and/or external user needs of products/features. -Collaborates with internal and external stakeholders to ensure alignment between the customer, the market, and Oracle's goals and strategy. -Conducts analysis of market trends and the competitive landscape to contribute to competitive positioning. -Engages customers, non-customers, and partners to obtain market information and discover opportunities for a feature or multiple features. Product Analysis - Solution Identification: -Identifies customers' unmet or unknown needs, market opportunities for products, and/or regulatory requirements. -Develops problem statements for products with moderate complexity and forms hypotheses for new products. -Takes independent ownership of the solutioning process by collaborating with internal and external stakeholders to identify solutions. -Evaluates and validates different solutions to make informed decisions on enhancing existing products/features or introducing new products/features. -Creates and maintains required solution artifacts (e.g., regulatory requirements, functional and non-functional requirements). Product Ownership - Product Development and Road mapping: -Manages the product lifecycle from planning to release. -Owns the roadmap for multiple small-scope products/features, ensuring alignment with business objectives. -Develops feature requirements, resources, and best practices for internal stakeholders. -Collaborates with stakeholders to mitigate risks and resolve issues. -Tracks and analyzes existing metrics (e.g., Service Requests, bugs raised, customer feedback, customer volumes) to generate insights on product optimization. -Writes user stories and acceptance criteria to maintain high product quality. -Determines the features or experiences to prioritize in the roadmap, aligning them with success criteria and Objectives and Key Results (OKRs). Product Ownership - Product Leadership and Influence: -Acts as an innovation leader for a small-scope product/feature, providing recommendations for overall strategy and direction of products. -Participates in the development of products to optimize the customer experience and align with business goals. -Collaborates with team to drive new feature development using agile and continuous-delivery methodology. Alignment and Collaboration: -Collaborates with cross-functional partners, ensuring alignment across teams within the organization. -Identifies pushback from stakeholders and uses data to address it. -Works with senior team members to identify potential solutions tied to OKRs and Key Performance Indicators (KPIs). -Partners with others in driving business impact across organizations, and tracking success criteria and performance metrics (e.g., OKRs, KPIs) for multiple small-scope products/features. -Contributes to defining parameters for user testing and provides input on product iterations based on test results. Customer-Centricity: -Takes an active role in advocating for the customer throughout the product lifecycle, beginning to anticipate customer needs. -Engages with customers to gather feedback and understand their experiences with Oracle's products and services. -Collaborates with customers to understand how to align Oracle product capabilities with customers' specific business goals. -Captures customer requirements to define new product capabilities and develop feature designs. -Engages directly with product consumers during implementations to ensure the product meets their needs. -Coordinates with senior team members to review and prioritize customer issues to ensure satisfaction and quality, escalating the chain as required. Product Release - Go-to-Market: -Collaborates with senior team members to develop release overview, field presentations, and demos for the field team. -Contributes to recruiting and supporting early adopters to validate product solutions. -Supports the development of user documentation by drafting components of the document. -Tracks product metrics about adoption, identifying trends and patterns in user behavior. -Contributes to presenting product demonstrations to internal and/or external customers, partners, industry analysts, and field. Core Responsibilities Planning & Execution: -Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. -Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency. Collaboration & Partnership: -Collaborates across teams to align on expectations and achieve shared objectives. -Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. -Actively listens to diverse perspectives and asks questions to ensure understanding of others. Problem Solving: -Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate click apply for full job details
09/25/2026
Full time
The ideal candidate is a curious, analytical problem solver who can investigate ambiguous questions, connect disparate data points, build well-supported points of view, and communicate what the findings mean for OCI. You will partner closely the strategic intelligence lead and cross-functional stakeholders to develop forecasting models, decision frameworks, executive narratives, and other intelligence deliverables. This role is based in Nashville, TN. We are seeking candidates who are local to Nashville, TN or willing to relocate to Nashville, TN Responsibilities Support strategic intelligence initiatives to identify market shifts, competitive moves, emerging threats, and growth opportunities for OCI. Analyze the AI and cloud infrastructure landscape, including customer demand, cloud service provider investments, GPU/ASIC adoption, semiconductor supply, capacity, pricing, and technology trends. Conduct competitive analysis across hyperscalers, AI infrastructure providers, semiconductor companies, and emerging technology players to understand their strategies, investments, product roadmaps, and sources of competitive advantage. Develop well-supported points of view on market and competitive dynamics; translate complex signals into clear insights and recommendations. Build and maintain forecasting models and analytical frameworks to assess market growth, supply-and-demand dynamics, capacity requirements, and business outcomes. Identify market whitespace, customer needs, competitive gaps, and emerging opportunities that can inform OCI's product portfolio and growth strategy. Create executive-ready briefing, dashboards, and decision frameworks that explain what is happening, why it matters, where consensus may be wrong, and what potential action OCI can take. Partner with product leaders and strategic intelligence lead to frame strategic questions, assess opportunities, and support product strategy and investment decisions. Collaborate across Product, Engineering, Finance, Sales, Marketing, and Strategy teams to validate insights and translate intelligence into business action. Qualifications Intellectual curiosity and the ability to develop independent point of view rather than simply summarize existing research. 6+ years of experience in engineering, product management, competitive intelligence, market analysis, investment research, consulting, capacity planning, or related analytical role within cloud infrastructure, AI infrastructure, datacenters, or semiconductors. Bachelor's degree in engineering, computer science, economics, finance, statistic, mathematics, or a related field. Ability to develop a strong, evidence-based understanding of markets, customers, competitors, and technology trends, and to translate that understanding into clear, actionable recommendations. Strong technical knowledge of compute infrastructure or demonstrated ability to quickly understand complex technical products and markets. Ability to synthesize structured and unstructured information into clear, evidence-based conclusions. Experience conducting market and competitive research, developing forecasts or business cases, testing hypotheses, and working with incomplete or ambiguous data. Ability to translate market and competitive insights into practical recommendations for product, go-to-market, and investment decisions. Excellent written and verbal communication skills, including the ability to create clear executive-facing presentations and narratives. Collaborative working style and ability to partner effectively with Product, Engineering, Finance, Sales, Marketing, and Strategy teams. Preferred Qualifications Experience with cloud infrastructure, AI systems, datacenters, CPUs, GPU/accelerators, semiconductors, datacenter, or networking. Prior engineering, systems architecture, or technical product management experience. Experience in competitive intelligence, market research, investment research, corporate strategy, or strategic analysis. Experience building market models, capacity forecasts, pricing analysis, or financial projections. MBA or relevant advanced technical degree. Responsibilities Key Responsibilities Product Analysis - Market Analysis: -Evaluates business value, feasibility, and internal and/or external user needs of products/features. -Collaborates with internal and external stakeholders to ensure alignment between the customer, the market, and Oracle's goals and strategy. -Conducts analysis of market trends and the competitive landscape to contribute to competitive positioning. -Engages customers, non-customers, and partners to obtain market information and discover opportunities for a feature or multiple features. Product Analysis - Solution Identification: -Identifies customers' unmet or unknown needs, market opportunities for products, and/or regulatory requirements. -Develops problem statements for products with moderate complexity and forms hypotheses for new products. -Takes independent ownership of the solutioning process by collaborating with internal and external stakeholders to identify solutions. -Evaluates and validates different solutions to make informed decisions on enhancing existing products/features or introducing new products/features. -Creates and maintains required solution artifacts (e.g., regulatory requirements, functional and non-functional requirements). Product Ownership - Product Development and Road mapping: -Manages the product lifecycle from planning to release. -Owns the roadmap for multiple small-scope products/features, ensuring alignment with business objectives. -Develops feature requirements, resources, and best practices for internal stakeholders. -Collaborates with stakeholders to mitigate risks and resolve issues. -Tracks and analyzes existing metrics (e.g., Service Requests, bugs raised, customer feedback, customer volumes) to generate insights on product optimization. -Writes user stories and acceptance criteria to maintain high product quality. -Determines the features or experiences to prioritize in the roadmap, aligning them with success criteria and Objectives and Key Results (OKRs). Product Ownership - Product Leadership and Influence: -Acts as an innovation leader for a small-scope product/feature, providing recommendations for overall strategy and direction of products. -Participates in the development of products to optimize the customer experience and align with business goals. -Collaborates with team to drive new feature development using agile and continuous-delivery methodology. Alignment and Collaboration: -Collaborates with cross-functional partners, ensuring alignment across teams within the organization. -Identifies pushback from stakeholders and uses data to address it. -Works with senior team members to identify potential solutions tied to OKRs and Key Performance Indicators (KPIs). -Partners with others in driving business impact across organizations, and tracking success criteria and performance metrics (e.g., OKRs, KPIs) for multiple small-scope products/features. -Contributes to defining parameters for user testing and provides input on product iterations based on test results. Customer-Centricity: -Takes an active role in advocating for the customer throughout the product lifecycle, beginning to anticipate customer needs. -Engages with customers to gather feedback and understand their experiences with Oracle's products and services. -Collaborates with customers to understand how to align Oracle product capabilities with customers' specific business goals. -Captures customer requirements to define new product capabilities and develop feature designs. -Engages directly with product consumers during implementations to ensure the product meets their needs. -Coordinates with senior team members to review and prioritize customer issues to ensure satisfaction and quality, escalating the chain as required. Product Release - Go-to-Market: -Collaborates with senior team members to develop release overview, field presentations, and demos for the field team. -Contributes to recruiting and supporting early adopters to validate product solutions. -Supports the development of user documentation by drafting components of the document. -Tracks product metrics about adoption, identifying trends and patterns in user behavior. -Contributes to presenting product demonstrations to internal and/or external customers, partners, industry analysts, and field. Core Responsibilities Planning & Execution: -Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. -Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency. Collaboration & Partnership: -Collaborates across teams to align on expectations and achieve shared objectives. -Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. -Actively listens to diverse perspectives and asks questions to ensure understanding of others. Problem Solving: -Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate click apply for full job details
What you'll do Own the strategy, requirements, priorities, and roadmap for a compute product area. Work directly with customers to identify workload needs and adoption barriers. Decide which opportunities warrant investment and which do not. Work with silicon partners and OCI engineering to evaluate processor and platform choices across performance, memory, interconnect, power, software readiness, cost, and delivery timing. Write decision papers for leadership that establish the context, assess alternatives, and recommend product investments, roadmap choices, and pricing. Make assumptions, economics, risks, and requested decisions explicit. Present and defend recommendations in leadership reviews. Resolve open questions and revise proposals when the evidence changes. Lead product decisions through development and launch, including scope tradeoffs, positioning, pricing, and readiness for customer use. Track adoption, workload competitiveness, and business performance. Use the results to change priorities and guide subsequent investments. Required experience and expertise Typically 8+ years of relevant industry experience, including 3+ years of product management experience with ownership of requirements, roadmap priorities, business tradeoffs, and product outcomes. Direct experience developing, evaluating, deploying, or bringing to market CPUs, GPUs, or AI accelerators, with technical depth in at least one category. Enough understanding of processor and system architecture to evaluate engineering proposals, challenge benchmark claims, and defend technical recommendations with experienced engineers. Prior product management responsibility for a processor, compute platform, or related infrastructure product. Your experience includes defining requirements, setting priorities, making business tradeoffs, and following a product through launch and adoption. Evidence of consequential product decisions you made: the alternatives considered, the supporting technical and customer evidence, and the results. Experience authoring decision papers or comparable proposals and defending recommendations with technical and business leaders. Ability to connect workload performance and system costs to pricing, customer value, and an investment case. Preferred experience Experience with cloud compute products or data center platforms. Experience working with processor vendors, system suppliers, or infrastructure customers on product requirements and roadmaps. Education A degree in electrical engineering, computer engineering, or computer science is preferred. Equivalent technical expertise demonstrated through relevant industry experience will also be considered. Years of experience are a guide. The scope of your ownership, quality of your judgment, and demonstrated results determine fit. Responsibilities Key Responsibilities Product Analysis - Market Analysis: -Prioritizes products/features based on evaluations of business value, feasibility, and user needs (internal and/or external). -Ensures alignment between the customer, the market, and Oracle's goals and strategy. -Analyzes market trends and the competitive landscape to maintain a competitive position. -Engages customers, non-customers, partners, and industry analysts to gather market information and identify opportunities for products. Product Analysis - Solution Identification: -Leads efforts to identify customers' unmet or unknown needs, market opportunities, and regulatory requirements. -Guides internal teams to define problem statements for complex products and develops hypotheses for new products. -Independently owns and drives the solutioning process by collaborating with stakeholders. -Drives evaluation and validation of solutions to inform decisions on enhancing products/features. -Creates, maintains, and reviews solution artifacts (e.g., regulatory, functional, and non-functional requirements). Product Ownership - Product Development and Roadmapping: -Takes ownership of planning, execution, and release processes. -Owns roadmaps for multiple products/features, ensuring alignment with business objectives. -Develops feature requirements, resources, and best practices for stakeholders. -Drives delivery excellence and resolves risks and issues. -Tracks and analyzes metrics (e.g., service requests, bugs, feedback) to make data-driven product decisions. -Writes and reviews user stories and acceptance criteria. -Determines feature and experience priorities to support OKRs (Objectives and Key Results). Product Ownership - Product Leadership and Influence: -Acts as an innovation leader, shaping product strategy and direction. -Guides product development to improve customer experience and achieve business goals. -Drives new feature development using agile and continuous-delivery methodologies. Alignment and Collaboration: -Shares insights with partners and ensures cross-team alignment. -Anticipates and manages stakeholder pushback using expertise and data. -Partners with engineering and senior teams to identify solutions linked to OKRs and KPIs. -Oversees business impact across organizations, managing success criteria and performance metrics. -Establishes parameters for user testing and product iteration. Customer-Centricity: -Serves as the primary customer advocate throughout the product lifecycle. -Actively engages with customers to gather feedback and insights. -Works with customers to align Oracle products to business goals. -Captures and analyzes customer requirements for new product capabilities and feature designs. -Ensures products are tailored to consumer needs during implementations. -Reviews and prioritizes customer issues for satisfaction and quality, coordinating resolutions. Product Release - Go-to-Market: -Develops release overviews, presentations, and demos for field teams. -Recruits and supports early adopters to validate solutions. -Contributes to the development of user documentation. -Defines and tracks product adoption metrics, identifying user behavior trends. -Presents demos to customers, partners, analysts, and field teams to promote value. Core Responsibilities Planning & Execution: -Manages and coordinates moderately complex tasks, monitoring timelines and deliverables for projects. -Delegates, monitors, and prioritizes work, providing technical oversight and adjusting plans as needed. Collaboration & Partnership: -Collaborates across the organization to align expectations and achieve objectives. -Leverages understanding of leaders, stakeholders, and customers to ensure solutions meet needs. -Supports inclusivity by seeking and respecting diverse perspectives. Problem Solving: -Identifies and addresses moderately complex issues by analyzing a range of data/information. -Proactively escalates unresolved or critical issues with assessments and suggested solutions. -Reviews, contributes to, and documents problem-solving strategies. Continuous Learning: -Pursues learning opportunities to expand knowledge, skills, and tools. -Stays updated with industry trends and best practices. -Seeks and uses ongoing feedback and training; coaches and mentors junior team members. Continuous Improvement: -Develops and recommends process improvements to increase efficiency and effectiveness. -Evaluates the impact on key stakeholders and solicits feedback for continued improvement. Performance and Development: -Contributes to the talent pipeline by participating in interviews, assessing candidates, and providing hiring recommendations. Qualifications Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $92,900 to $209,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9 . click apply for full job details
09/25/2026
Full time
What you'll do Own the strategy, requirements, priorities, and roadmap for a compute product area. Work directly with customers to identify workload needs and adoption barriers. Decide which opportunities warrant investment and which do not. Work with silicon partners and OCI engineering to evaluate processor and platform choices across performance, memory, interconnect, power, software readiness, cost, and delivery timing. Write decision papers for leadership that establish the context, assess alternatives, and recommend product investments, roadmap choices, and pricing. Make assumptions, economics, risks, and requested decisions explicit. Present and defend recommendations in leadership reviews. Resolve open questions and revise proposals when the evidence changes. Lead product decisions through development and launch, including scope tradeoffs, positioning, pricing, and readiness for customer use. Track adoption, workload competitiveness, and business performance. Use the results to change priorities and guide subsequent investments. Required experience and expertise Typically 8+ years of relevant industry experience, including 3+ years of product management experience with ownership of requirements, roadmap priorities, business tradeoffs, and product outcomes. Direct experience developing, evaluating, deploying, or bringing to market CPUs, GPUs, or AI accelerators, with technical depth in at least one category. Enough understanding of processor and system architecture to evaluate engineering proposals, challenge benchmark claims, and defend technical recommendations with experienced engineers. Prior product management responsibility for a processor, compute platform, or related infrastructure product. Your experience includes defining requirements, setting priorities, making business tradeoffs, and following a product through launch and adoption. Evidence of consequential product decisions you made: the alternatives considered, the supporting technical and customer evidence, and the results. Experience authoring decision papers or comparable proposals and defending recommendations with technical and business leaders. Ability to connect workload performance and system costs to pricing, customer value, and an investment case. Preferred experience Experience with cloud compute products or data center platforms. Experience working with processor vendors, system suppliers, or infrastructure customers on product requirements and roadmaps. Education A degree in electrical engineering, computer engineering, or computer science is preferred. Equivalent technical expertise demonstrated through relevant industry experience will also be considered. Years of experience are a guide. The scope of your ownership, quality of your judgment, and demonstrated results determine fit. Responsibilities Key Responsibilities Product Analysis - Market Analysis: -Prioritizes products/features based on evaluations of business value, feasibility, and user needs (internal and/or external). -Ensures alignment between the customer, the market, and Oracle's goals and strategy. -Analyzes market trends and the competitive landscape to maintain a competitive position. -Engages customers, non-customers, partners, and industry analysts to gather market information and identify opportunities for products. Product Analysis - Solution Identification: -Leads efforts to identify customers' unmet or unknown needs, market opportunities, and regulatory requirements. -Guides internal teams to define problem statements for complex products and develops hypotheses for new products. -Independently owns and drives the solutioning process by collaborating with stakeholders. -Drives evaluation and validation of solutions to inform decisions on enhancing products/features. -Creates, maintains, and reviews solution artifacts (e.g., regulatory, functional, and non-functional requirements). Product Ownership - Product Development and Roadmapping: -Takes ownership of planning, execution, and release processes. -Owns roadmaps for multiple products/features, ensuring alignment with business objectives. -Develops feature requirements, resources, and best practices for stakeholders. -Drives delivery excellence and resolves risks and issues. -Tracks and analyzes metrics (e.g., service requests, bugs, feedback) to make data-driven product decisions. -Writes and reviews user stories and acceptance criteria. -Determines feature and experience priorities to support OKRs (Objectives and Key Results). Product Ownership - Product Leadership and Influence: -Acts as an innovation leader, shaping product strategy and direction. -Guides product development to improve customer experience and achieve business goals. -Drives new feature development using agile and continuous-delivery methodologies. Alignment and Collaboration: -Shares insights with partners and ensures cross-team alignment. -Anticipates and manages stakeholder pushback using expertise and data. -Partners with engineering and senior teams to identify solutions linked to OKRs and KPIs. -Oversees business impact across organizations, managing success criteria and performance metrics. -Establishes parameters for user testing and product iteration. Customer-Centricity: -Serves as the primary customer advocate throughout the product lifecycle. -Actively engages with customers to gather feedback and insights. -Works with customers to align Oracle products to business goals. -Captures and analyzes customer requirements for new product capabilities and feature designs. -Ensures products are tailored to consumer needs during implementations. -Reviews and prioritizes customer issues for satisfaction and quality, coordinating resolutions. Product Release - Go-to-Market: -Develops release overviews, presentations, and demos for field teams. -Recruits and supports early adopters to validate solutions. -Contributes to the development of user documentation. -Defines and tracks product adoption metrics, identifying user behavior trends. -Presents demos to customers, partners, analysts, and field teams to promote value. Core Responsibilities Planning & Execution: -Manages and coordinates moderately complex tasks, monitoring timelines and deliverables for projects. -Delegates, monitors, and prioritizes work, providing technical oversight and adjusting plans as needed. Collaboration & Partnership: -Collaborates across the organization to align expectations and achieve objectives. -Leverages understanding of leaders, stakeholders, and customers to ensure solutions meet needs. -Supports inclusivity by seeking and respecting diverse perspectives. Problem Solving: -Identifies and addresses moderately complex issues by analyzing a range of data/information. -Proactively escalates unresolved or critical issues with assessments and suggested solutions. -Reviews, contributes to, and documents problem-solving strategies. Continuous Learning: -Pursues learning opportunities to expand knowledge, skills, and tools. -Stays updated with industry trends and best practices. -Seeks and uses ongoing feedback and training; coaches and mentors junior team members. Continuous Improvement: -Develops and recommends process improvements to increase efficiency and effectiveness. -Evaluates the impact on key stakeholders and solicits feedback for continued improvement. Performance and Development: -Contributes to the talent pipeline by participating in interviews, assessing candidates, and providing hiring recommendations. Qualifications Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $92,900 to $209,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9 . click apply for full job details
Description Concept Solutions is seeking a Full Stack Developer to join a dedicated team of Information Technology (IT) professionals supporting the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office. The C3 office carries a critical strategic mandate: ensuring FAA managers maintain daily situational awareness and uninterrupted continuity of communications during severe national emergencies, natural disasters, or critical equipment malfunctions. Should disruptions occur, the C3 office is chartered with executing rapid disaster recovery and restoring essential communication services expeditiously. This position is remote within 2 hours drive of Washington DC. The Mid-Level Full Stack Developer focuses on building, maintaining, and modernizing critical enterprise web applications, bridging legacy on-premises systems with the Amazon Web Services (AWS) cloud. The primary objective of this role is to participate in a team effort to refactor and migrate legacy web applications and workflows from Microsoft SharePoint Subscriber Edition (On-Premises) to modern, open-source technology stacks hosted on AWS (including AWS GovCloud and AWS Outposts environments). This effort will include the use of Artificial Intelligence (AI) to refactor legacy code. Working as a member of the DevSecOps team, this role ensures all front-end and back-end code is highly performant, accessible, and robustly secure, supporting highly available mission-essential functions under a FISMA Moderate framework. This position is vital to modernizing legacy application interfaces into secure cloud architectures, remediating findings from automated security pipelines, and establishing resilient, error-tolerant workflows for continuity of operations. Requirements Bachelor's degree in a technical discipline (Computer Science, Electrical Engineering, Information Technology, or a related field). 5 Years of Experience in Full-Stack Web Application Development, with a proven track record of refactoring monolithic/legacy platforms and migrating workloads to AWS. Expertise in the following prioritized areas is required: 1. Front-End Frameworks & UI Modernization: • Three or more years of practical experience building and maintaining complex, responsive, and accessible web interfaces. • Proven experience refactoring and modernizing legacy SharePoint pages, customized Master Pages, InfoPath forms, and web parts into clean, open-source UI frameworks. • Deep understanding of modern styling and layouts (HTML5, CSS3, modern JavaScript/TypeScript) to provide superior user experiences independent of SharePoint structures. 2. Back-End Development & API Refactoring: • Strong proficiency in server-side open-source development (such as .NET Core, C#, Node.js, or Python) and designing secure, modular RESTful APIs. • Proven experience replacing proprietary SharePoint server-side Object Models (SSOM) and Client-Side Object Models (CSOM) with standard open-source API architectures. • Experience decomposing monolithic logic into microservices or serverless applications to optimize for scalability and maintainability. 3. SharePoint Decoupling, Content Migration & Databases: • Practical experience in legacy discovery and analysis, including assessing existing SharePoint site hierarchies, document libraries, lists, and complex item-level permissions. • Proven capabilities migrating custom SharePoint list data into relational database models (such as Microsoft SQL Server, PostgreSQL, or Amazon RDS) and optimizing queries. • Experience refactoring legacy SharePoint workflows (SharePoint Designer, Power Automate, or K2) into modern cloud-native workflow engines like AWS Step Functions or serverless event-driven architectures. 4. AWS Cloud Hosting & CI/CD Pipelines: • Familiarity with refactoring and optimizing legacy applications for native deployment in cloud environments, specifically AWS GovCloud and AWS Outposts architectures. • General understanding of working with CI/CD automated deployment pipelines (such as Azure DevOps, GitLab CI, or GitHub Actions) to run automated SAST/DAST security scans and deploy code. • Participate on the DevSecOps team to build out code layers with the redundancy, error-handling, and failover capabilities necessary to support continuity of operations (COOP). 5. Security, Compliance & Federated Identity: • Strong proficiency implementing strict secure coding principles (OWASP Top 10) to satisfy NIST SP 800-53 security controls within a FISMA Moderate framework and remediating findings from pipeline scans. • Experience aligning custom SharePoint permissions and AD security groups with AWS IAM, AWS IAM Identity Center (formerly SSO), and modern federated identity protocols (OAuth2, OIDC, SAML). Preferred Professional Certifications: • AWS Certified Developer (Associate) or AWS Certified Solutions Architect (Associate) • CompTIA Security+ (required within 6 months of hire to satisfy IAM-II compliance) • Professional Certifications in Front-End Methodologies (React, Angular, Vue) Location and Schedule Location : Washington, DC Schedule : 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time. Security Requirement: Public Trust Travel: 0-10% Salary: $ 110K to $114K Company Profile: Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors. For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services. Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include: Over two decades of experience across over $300 million in contract awards supporting critical FAA programs Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development. Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting. Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.
09/25/2026
Full time
Description Concept Solutions is seeking a Full Stack Developer to join a dedicated team of Information Technology (IT) professionals supporting the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office. The C3 office carries a critical strategic mandate: ensuring FAA managers maintain daily situational awareness and uninterrupted continuity of communications during severe national emergencies, natural disasters, or critical equipment malfunctions. Should disruptions occur, the C3 office is chartered with executing rapid disaster recovery and restoring essential communication services expeditiously. This position is remote within 2 hours drive of Washington DC. The Mid-Level Full Stack Developer focuses on building, maintaining, and modernizing critical enterprise web applications, bridging legacy on-premises systems with the Amazon Web Services (AWS) cloud. The primary objective of this role is to participate in a team effort to refactor and migrate legacy web applications and workflows from Microsoft SharePoint Subscriber Edition (On-Premises) to modern, open-source technology stacks hosted on AWS (including AWS GovCloud and AWS Outposts environments). This effort will include the use of Artificial Intelligence (AI) to refactor legacy code. Working as a member of the DevSecOps team, this role ensures all front-end and back-end code is highly performant, accessible, and robustly secure, supporting highly available mission-essential functions under a FISMA Moderate framework. This position is vital to modernizing legacy application interfaces into secure cloud architectures, remediating findings from automated security pipelines, and establishing resilient, error-tolerant workflows for continuity of operations. Requirements Bachelor's degree in a technical discipline (Computer Science, Electrical Engineering, Information Technology, or a related field). 5 Years of Experience in Full-Stack Web Application Development, with a proven track record of refactoring monolithic/legacy platforms and migrating workloads to AWS. Expertise in the following prioritized areas is required: 1. Front-End Frameworks & UI Modernization: • Three or more years of practical experience building and maintaining complex, responsive, and accessible web interfaces. • Proven experience refactoring and modernizing legacy SharePoint pages, customized Master Pages, InfoPath forms, and web parts into clean, open-source UI frameworks. • Deep understanding of modern styling and layouts (HTML5, CSS3, modern JavaScript/TypeScript) to provide superior user experiences independent of SharePoint structures. 2. Back-End Development & API Refactoring: • Strong proficiency in server-side open-source development (such as .NET Core, C#, Node.js, or Python) and designing secure, modular RESTful APIs. • Proven experience replacing proprietary SharePoint server-side Object Models (SSOM) and Client-Side Object Models (CSOM) with standard open-source API architectures. • Experience decomposing monolithic logic into microservices or serverless applications to optimize for scalability and maintainability. 3. SharePoint Decoupling, Content Migration & Databases: • Practical experience in legacy discovery and analysis, including assessing existing SharePoint site hierarchies, document libraries, lists, and complex item-level permissions. • Proven capabilities migrating custom SharePoint list data into relational database models (such as Microsoft SQL Server, PostgreSQL, or Amazon RDS) and optimizing queries. • Experience refactoring legacy SharePoint workflows (SharePoint Designer, Power Automate, or K2) into modern cloud-native workflow engines like AWS Step Functions or serverless event-driven architectures. 4. AWS Cloud Hosting & CI/CD Pipelines: • Familiarity with refactoring and optimizing legacy applications for native deployment in cloud environments, specifically AWS GovCloud and AWS Outposts architectures. • General understanding of working with CI/CD automated deployment pipelines (such as Azure DevOps, GitLab CI, or GitHub Actions) to run automated SAST/DAST security scans and deploy code. • Participate on the DevSecOps team to build out code layers with the redundancy, error-handling, and failover capabilities necessary to support continuity of operations (COOP). 5. Security, Compliance & Federated Identity: • Strong proficiency implementing strict secure coding principles (OWASP Top 10) to satisfy NIST SP 800-53 security controls within a FISMA Moderate framework and remediating findings from pipeline scans. • Experience aligning custom SharePoint permissions and AD security groups with AWS IAM, AWS IAM Identity Center (formerly SSO), and modern federated identity protocols (OAuth2, OIDC, SAML). Preferred Professional Certifications: • AWS Certified Developer (Associate) or AWS Certified Solutions Architect (Associate) • CompTIA Security+ (required within 6 months of hire to satisfy IAM-II compliance) • Professional Certifications in Front-End Methodologies (React, Angular, Vue) Location and Schedule Location : Washington, DC Schedule : 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time. Security Requirement: Public Trust Travel: 0-10% Salary: $ 110K to $114K Company Profile: Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors. For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services. Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include: Over two decades of experience across over $300 million in contract awards supporting critical FAA programs Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development. Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting. Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.
Description Concept Solutions is seeking a Full Stack Developer to join a dedicated team of Information Technology (IT) professionals supporting the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office. The C3 office carries a critical strategic mandate: ensuring FAA managers maintain daily situational awareness and uninterrupted continuity of communications during severe national emergencies, natural disasters, or critical equipment malfunctions. Should disruptions occur, the C3 office is chartered with executing rapid disaster recovery and restoring essential communication services expeditiously. This position is remote within 2 hours drive of Washington DC. The Mid-Level Full Stack Developer focuses on building, maintaining, and modernizing critical enterprise web applications, bridging legacy on-premises systems with the Amazon Web Services (AWS) cloud. The primary objective of this role is to participate in a team effort to refactor and migrate legacy web applications and workflows from Microsoft SharePoint Subscriber Edition (On-Premises) to modern, open-source technology stacks hosted on AWS (including AWS GovCloud and AWS Outposts environments). This effort will include the use of Artificial Intelligence (AI) to refactor legacy code. Working as a member of the DevSecOps team, this role ensures all front-end and back-end code is highly performant, accessible, and robustly secure, supporting highly available mission-essential functions under a FISMA Moderate framework. This position is vital to modernizing legacy application interfaces into secure cloud architectures, remediating findings from automated security pipelines, and establishing resilient, error-tolerant workflows for continuity of operations. Requirements Bachelor's degree in a technical discipline (Computer Science, Electrical Engineering, Information Technology, or a related field). 5 Years of Experience in Full-Stack Web Application Development, with a proven track record of refactoring monolithic/legacy platforms and migrating workloads to AWS. Expertise in the following prioritized areas is required: 1. Front-End Frameworks & UI Modernization: • Three or more years of practical experience building and maintaining complex, responsive, and accessible web interfaces. • Proven experience refactoring and modernizing legacy SharePoint pages, customized Master Pages, InfoPath forms, and web parts into clean, open-source UI frameworks. • Deep understanding of modern styling and layouts (HTML5, CSS3, modern JavaScript/TypeScript) to provide superior user experiences independent of SharePoint structures. 2. Back-End Development & API Refactoring: • Strong proficiency in server-side open-source development (such as .NET Core, C#, Node.js, or Python) and designing secure, modular RESTful APIs. • Proven experience replacing proprietary SharePoint server-side Object Models (SSOM) and Client-Side Object Models (CSOM) with standard open-source API architectures. • Experience decomposing monolithic logic into microservices or serverless applications to optimize for scalability and maintainability. 3. SharePoint Decoupling, Content Migration & Databases: • Practical experience in legacy discovery and analysis, including assessing existing SharePoint site hierarchies, document libraries, lists, and complex item-level permissions. • Proven capabilities migrating custom SharePoint list data into relational database models (such as Microsoft SQL Server, PostgreSQL, or Amazon RDS) and optimizing queries. • Experience refactoring legacy SharePoint workflows (SharePoint Designer, Power Automate, or K2) into modern cloud-native workflow engines like AWS Step Functions or serverless event-driven architectures. 4. AWS Cloud Hosting & CI/CD Pipelines: • Familiarity with refactoring and optimizing legacy applications for native deployment in cloud environments, specifically AWS GovCloud and AWS Outposts architectures. • General understanding of working with CI/CD automated deployment pipelines (such as Azure DevOps, GitLab CI, or GitHub Actions) to run automated SAST/DAST security scans and deploy code. • Participate on the DevSecOps team to build out code layers with the redundancy, error-handling, and failover capabilities necessary to support continuity of operations (COOP). 5. Security, Compliance & Federated Identity: • Strong proficiency implementing strict secure coding principles (OWASP Top 10) to satisfy NIST SP 800-53 security controls within a FISMA Moderate framework and remediating findings from pipeline scans. • Experience aligning custom SharePoint permissions and AD security groups with AWS IAM, AWS IAM Identity Center (formerly SSO), and modern federated identity protocols (OAuth2, OIDC, SAML). Preferred Professional Certifications: • AWS Certified Developer (Associate) or AWS Certified Solutions Architect (Associate) • CompTIA Security+ (required within 6 months of hire to satisfy IAM-II compliance) • Professional Certifications in Front-End Methodologies (React, Angular, Vue) Location and Schedule Location : Washington, DC Schedule : 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time. Security Requirement: Public Trust Travel: 0-10% Salary: $ 110K to $114K Company Profile: Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors. For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services. Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include: Over two decades of experience across over $300 million in contract awards supporting critical FAA programs Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development. Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting. Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.
09/25/2026
Full time
Description Concept Solutions is seeking a Full Stack Developer to join a dedicated team of Information Technology (IT) professionals supporting the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office. The C3 office carries a critical strategic mandate: ensuring FAA managers maintain daily situational awareness and uninterrupted continuity of communications during severe national emergencies, natural disasters, or critical equipment malfunctions. Should disruptions occur, the C3 office is chartered with executing rapid disaster recovery and restoring essential communication services expeditiously. This position is remote within 2 hours drive of Washington DC. The Mid-Level Full Stack Developer focuses on building, maintaining, and modernizing critical enterprise web applications, bridging legacy on-premises systems with the Amazon Web Services (AWS) cloud. The primary objective of this role is to participate in a team effort to refactor and migrate legacy web applications and workflows from Microsoft SharePoint Subscriber Edition (On-Premises) to modern, open-source technology stacks hosted on AWS (including AWS GovCloud and AWS Outposts environments). This effort will include the use of Artificial Intelligence (AI) to refactor legacy code. Working as a member of the DevSecOps team, this role ensures all front-end and back-end code is highly performant, accessible, and robustly secure, supporting highly available mission-essential functions under a FISMA Moderate framework. This position is vital to modernizing legacy application interfaces into secure cloud architectures, remediating findings from automated security pipelines, and establishing resilient, error-tolerant workflows for continuity of operations. Requirements Bachelor's degree in a technical discipline (Computer Science, Electrical Engineering, Information Technology, or a related field). 5 Years of Experience in Full-Stack Web Application Development, with a proven track record of refactoring monolithic/legacy platforms and migrating workloads to AWS. Expertise in the following prioritized areas is required: 1. Front-End Frameworks & UI Modernization: • Three or more years of practical experience building and maintaining complex, responsive, and accessible web interfaces. • Proven experience refactoring and modernizing legacy SharePoint pages, customized Master Pages, InfoPath forms, and web parts into clean, open-source UI frameworks. • Deep understanding of modern styling and layouts (HTML5, CSS3, modern JavaScript/TypeScript) to provide superior user experiences independent of SharePoint structures. 2. Back-End Development & API Refactoring: • Strong proficiency in server-side open-source development (such as .NET Core, C#, Node.js, or Python) and designing secure, modular RESTful APIs. • Proven experience replacing proprietary SharePoint server-side Object Models (SSOM) and Client-Side Object Models (CSOM) with standard open-source API architectures. • Experience decomposing monolithic logic into microservices or serverless applications to optimize for scalability and maintainability. 3. SharePoint Decoupling, Content Migration & Databases: • Practical experience in legacy discovery and analysis, including assessing existing SharePoint site hierarchies, document libraries, lists, and complex item-level permissions. • Proven capabilities migrating custom SharePoint list data into relational database models (such as Microsoft SQL Server, PostgreSQL, or Amazon RDS) and optimizing queries. • Experience refactoring legacy SharePoint workflows (SharePoint Designer, Power Automate, or K2) into modern cloud-native workflow engines like AWS Step Functions or serverless event-driven architectures. 4. AWS Cloud Hosting & CI/CD Pipelines: • Familiarity with refactoring and optimizing legacy applications for native deployment in cloud environments, specifically AWS GovCloud and AWS Outposts architectures. • General understanding of working with CI/CD automated deployment pipelines (such as Azure DevOps, GitLab CI, or GitHub Actions) to run automated SAST/DAST security scans and deploy code. • Participate on the DevSecOps team to build out code layers with the redundancy, error-handling, and failover capabilities necessary to support continuity of operations (COOP). 5. Security, Compliance & Federated Identity: • Strong proficiency implementing strict secure coding principles (OWASP Top 10) to satisfy NIST SP 800-53 security controls within a FISMA Moderate framework and remediating findings from pipeline scans. • Experience aligning custom SharePoint permissions and AD security groups with AWS IAM, AWS IAM Identity Center (formerly SSO), and modern federated identity protocols (OAuth2, OIDC, SAML). Preferred Professional Certifications: • AWS Certified Developer (Associate) or AWS Certified Solutions Architect (Associate) • CompTIA Security+ (required within 6 months of hire to satisfy IAM-II compliance) • Professional Certifications in Front-End Methodologies (React, Angular, Vue) Location and Schedule Location : Washington, DC Schedule : 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time. Security Requirement: Public Trust Travel: 0-10% Salary: $ 110K to $114K Company Profile: Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors. For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services. Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include: Over two decades of experience across over $300 million in contract awards supporting critical FAA programs Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development. Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting. Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.
Req ID: 384571 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Management Advisor - ITIL to join our team in Plano, Texas (US-TX), United States (US). The ITIL Service Manager oversees facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic. Responsibilities Lead large scale projects Guide others on cross-functional projects outside of their own department Leads complex service delivery processes and associated projects Manages service delivery processes in a complex service delivery environment Develops resolutions and analysis to complex problems that require the frequent use of creativity Identifies and leads continuous improvement activities in support of client or internal business processes. Basic Qualifications 8+ years of experience as a Service Manager Additional Preferences ITIL Certification CMDB (configuration management database) experience Change management, incident management and major incident management Undergraduate degree or equivalent combination of education and work experience Excellent understanding of ITIL processes and principals Excellent written and verbal skills Excellent ability to create and document process Ability to physically perform general office requirements NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $79,275 - $132,125. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
09/25/2026
Full time
Req ID: 384571 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Management Advisor - ITIL to join our team in Plano, Texas (US-TX), United States (US). The ITIL Service Manager oversees facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic. Responsibilities Lead large scale projects Guide others on cross-functional projects outside of their own department Leads complex service delivery processes and associated projects Manages service delivery processes in a complex service delivery environment Develops resolutions and analysis to complex problems that require the frequent use of creativity Identifies and leads continuous improvement activities in support of client or internal business processes. Basic Qualifications 8+ years of experience as a Service Manager Additional Preferences ITIL Certification CMDB (configuration management database) experience Change management, incident management and major incident management Undergraduate degree or equivalent combination of education and work experience Excellent understanding of ITIL processes and principals Excellent written and verbal skills Excellent ability to create and document process Ability to physically perform general office requirements NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $79,275 - $132,125. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
About GreenPath GreenPath Financial Wellness is a national nonprofit organization dedicated to empowering people to lead financially healthy lives. We provide counseling, education, and innovative solutions to help individuals and families achieve their financial goals. Our mission-driven culture values collaboration, integrity, and continuous improvement. Position Purpose The Business Analyst serves as a critical liaison between business stakeholders, Product Management, data teams, and IT delivery teams. This role is responsible for leading requirements gathering and analysis across both IT application and data initiatives, ensuring business needs are translated into clear, actionable specifications for system creation, enhancements, data solutions, reporting, and analytics. The Business Analyst partners closely with Product Managers, Product Owners and stakeholders to drive high-quality, user-centered solutions that align with organizational strategy and deliver measurable business value. Main Responsibilities & Duties Business & Requirements Analysis Elicit, analyze, and document clear functional and non functional requirements by partnering closely with Product Managers, Product Owners, business stakeholders and technical stakeholders Ask appropriate curiosity questions to uncover implicit needs (e.g., performance, security, scalability, usability, compliance) to resolve ambiguity and translate complex business problems into precise, testable requirements that reduce rework and drive high quality delivery. Translate needs into clear specifications, including requirements documents, user stories, acceptance criteria, and process diagrams. Identify requirements interdependencies and, as appropriate, work with the Product Owner, Scrum Master and/or technical team to determine development order. Document data lineage, transformations, and calculations in application requirements. Data & Analytics Requirements Analysis Lead requirements gathering for data initiatives, including reports, dashboards, visualizations, and analytics solutions. Lead the effort to document and control project scope and gather stakeholder signoff on scope and requirements Analyze and document source data structures, data transformations, and data warehouse mappings. Perform data discovery and validation to ensure reporting and analytics solutions meet business requirements. Create and maintain enterprise data assets such as data catalogs, data dictionaries, and data flow diagrams. Contribute to enterprise data strategy in collaboration with Data Engineers, Product Owners, and Data Analysts. Solution Delivery & Collaboration Work closely with Developers, Data Engineers, and Infrastructure teams to ensure shared understanding of requirements and solution design. Incorporate usability, user experience, and human-centered design principles into solution definition. Support agile delivery teams by maintaining backlogs, refining user stories, and providing ongoing clarification during development. Testing, Release & Change Enablement Contribute to user acceptance testing (UAT), including test case creation, execution support, and defect triage. Support release activities and deployments. Assist with training, documentation, and communication to support adoption of delivered solutions. Continuous Improvement & Innovation Leverage AI and automation tools to improve efficiency in creating requirements, user stories, and test artifacts. Participate in brainstorming and discovery sessions related to data trends, data quality, process improvement, and innovation. Promote continuous improvement, quality outcomes, and stakeholder satisfaction. Perform other duties as assigned. Professional Knowledge, Skills & Abilities Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience. 3-5 years of experience as a business analyst, including requirements gathering for application development, data, reporting, or analytics initiatives. GreenPath experience may be substituted. Experience writing clear business and technical requirements and test specifications preferred. Experience with Agile methodologies (Scrum, Kanban) preferred. Experience using tools and/or writing requirements for salesforce or PowerBI strongly preferred. Familiarity with tools such as Azure DevOps, Vizio, Drawio, Figma, Mural, CoPilot preferred. Experience documenting requirements for data projects involving SQL, Power BI, and relational or dimensional data models preferred. Familiarity or eagerness to learn data warehousing, operational reporting, and business intelligence concepts. Experience in financial services or call center environments preferred. Qualities & Characteristics Strong analytical and problem-solving skills with high attention to detail. Demonstrated agility in critical thinking and proactive inquiry to gain deeper understanding. Ability to understand complex business processes and technical concepts. Self-motivated, dependable, and able to manage multiple priorities. Committed to quality, continuous improvement, and delivering value on time and within scope. Communication Skills Excellent written, verbal, and interpersonal communication skills. Ability to translate complex technical concepts into clear, business-friendly language and vice versa. Skilled facilitator of meetings and workshops that drive alignment and actionable outcomes. Strong collaborator who builds effective relationships across business and technical teams. Working Conditions & Physical Requirements This position is primarily sedentary, desk-based work. On an infrequent basis, after hours/weekend work to assist with releases or project deadlines is necessary. Travel is less than 5%. Benefits At GreenPath, we offer a comprehensive benefits package designed to support your well-being and professional growth: Competitive salary and performance-based incentives Health, dental, and vision insurance 403(b) retirement plan with employer contributions Generous paid time off and holidays Tuition reimbursement and professional development opportunities Mission-driven work environment focused on making a positive impact Equal Employment Opportunity Statement GreenPath is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
09/25/2026
Full time
About GreenPath GreenPath Financial Wellness is a national nonprofit organization dedicated to empowering people to lead financially healthy lives. We provide counseling, education, and innovative solutions to help individuals and families achieve their financial goals. Our mission-driven culture values collaboration, integrity, and continuous improvement. Position Purpose The Business Analyst serves as a critical liaison between business stakeholders, Product Management, data teams, and IT delivery teams. This role is responsible for leading requirements gathering and analysis across both IT application and data initiatives, ensuring business needs are translated into clear, actionable specifications for system creation, enhancements, data solutions, reporting, and analytics. The Business Analyst partners closely with Product Managers, Product Owners and stakeholders to drive high-quality, user-centered solutions that align with organizational strategy and deliver measurable business value. Main Responsibilities & Duties Business & Requirements Analysis Elicit, analyze, and document clear functional and non functional requirements by partnering closely with Product Managers, Product Owners, business stakeholders and technical stakeholders Ask appropriate curiosity questions to uncover implicit needs (e.g., performance, security, scalability, usability, compliance) to resolve ambiguity and translate complex business problems into precise, testable requirements that reduce rework and drive high quality delivery. Translate needs into clear specifications, including requirements documents, user stories, acceptance criteria, and process diagrams. Identify requirements interdependencies and, as appropriate, work with the Product Owner, Scrum Master and/or technical team to determine development order. Document data lineage, transformations, and calculations in application requirements. Data & Analytics Requirements Analysis Lead requirements gathering for data initiatives, including reports, dashboards, visualizations, and analytics solutions. Lead the effort to document and control project scope and gather stakeholder signoff on scope and requirements Analyze and document source data structures, data transformations, and data warehouse mappings. Perform data discovery and validation to ensure reporting and analytics solutions meet business requirements. Create and maintain enterprise data assets such as data catalogs, data dictionaries, and data flow diagrams. Contribute to enterprise data strategy in collaboration with Data Engineers, Product Owners, and Data Analysts. Solution Delivery & Collaboration Work closely with Developers, Data Engineers, and Infrastructure teams to ensure shared understanding of requirements and solution design. Incorporate usability, user experience, and human-centered design principles into solution definition. Support agile delivery teams by maintaining backlogs, refining user stories, and providing ongoing clarification during development. Testing, Release & Change Enablement Contribute to user acceptance testing (UAT), including test case creation, execution support, and defect triage. Support release activities and deployments. Assist with training, documentation, and communication to support adoption of delivered solutions. Continuous Improvement & Innovation Leverage AI and automation tools to improve efficiency in creating requirements, user stories, and test artifacts. Participate in brainstorming and discovery sessions related to data trends, data quality, process improvement, and innovation. Promote continuous improvement, quality outcomes, and stakeholder satisfaction. Perform other duties as assigned. Professional Knowledge, Skills & Abilities Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience. 3-5 years of experience as a business analyst, including requirements gathering for application development, data, reporting, or analytics initiatives. GreenPath experience may be substituted. Experience writing clear business and technical requirements and test specifications preferred. Experience with Agile methodologies (Scrum, Kanban) preferred. Experience using tools and/or writing requirements for salesforce or PowerBI strongly preferred. Familiarity with tools such as Azure DevOps, Vizio, Drawio, Figma, Mural, CoPilot preferred. Experience documenting requirements for data projects involving SQL, Power BI, and relational or dimensional data models preferred. Familiarity or eagerness to learn data warehousing, operational reporting, and business intelligence concepts. Experience in financial services or call center environments preferred. Qualities & Characteristics Strong analytical and problem-solving skills with high attention to detail. Demonstrated agility in critical thinking and proactive inquiry to gain deeper understanding. Ability to understand complex business processes and technical concepts. Self-motivated, dependable, and able to manage multiple priorities. Committed to quality, continuous improvement, and delivering value on time and within scope. Communication Skills Excellent written, verbal, and interpersonal communication skills. Ability to translate complex technical concepts into clear, business-friendly language and vice versa. Skilled facilitator of meetings and workshops that drive alignment and actionable outcomes. Strong collaborator who builds effective relationships across business and technical teams. Working Conditions & Physical Requirements This position is primarily sedentary, desk-based work. On an infrequent basis, after hours/weekend work to assist with releases or project deadlines is necessary. Travel is less than 5%. Benefits At GreenPath, we offer a comprehensive benefits package designed to support your well-being and professional growth: Competitive salary and performance-based incentives Health, dental, and vision insurance 403(b) retirement plan with employer contributions Generous paid time off and holidays Tuition reimbursement and professional development opportunities Mission-driven work environment focused on making a positive impact Equal Employment Opportunity Statement GreenPath is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Req ID: 389983 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Project Manager to join our team in Plano, Texas (US-TX), United States (US). Day to Day/ Job Functions Coordinate program and delivery status, milestones, risks, dependencies, decisions, and action items across multiple teams and workstreams. Partner directly with technical delivery teams, product teams, and other stakeholders to understand delivery progress, identify blockers early, and drive follow-through on mitigation and resolution plans. Develop and maintain integrated delivery plans, roadmaps, RAID logs, milestone tracking, and progress reporting to provide visibility and accountability across workstreams. Create clear, concise, executive-ready status updates, dashboards, presentations, and other reporting materials for senior leadership. Consolidate and analyze information from multiple sources, including Jira, Jira Align, Excel, presentations, and other delivery-management tools, to identify trends, risks, dependencies, and areas requiring attention. Synthesize complex delivery information and large data sets into actionable insights, status narratives, and decision-ready recommendations. Track cross-team dependencies and coordinate with responsible teams to ensure timely resolution of delivery risks and issues. Support Agile delivery practices across teams using methodologies such as Scrum and Kanban. Monitor program and project progress against established milestones, commitments, and delivery plans. Facilitate communication and alignment among senior leaders, product partners, technical delivery teams, and other stakeholders. Identify potential delivery risks and blockers and work with stakeholders to establish and track mitigation plans. Maintain accurate program documentation and reporting to support transparency, accountability, and informed decision-making. Manage competing priorities across multiple workstreams while maintaining attention to detail and delivery timelines. Required Qualifications: 7+ years of experience managing complex technology projects, programs, product delivery initiatives, or related technology delivery efforts. 7+ years of Experience coordinating multiple teams and workstreams, including management of milestones, risks, issues, dependencies, decisions, and action items. 7+ years of Experience developing and maintaining delivery plans, roadmaps, RAID logs, dashboards, and program or project status reporting. 7+ years of Experience preparing and delivering executive-level status updates, presentations, dashboards, and decision-support materials. Advanced proficiency with Microsoft Excel, including structuring, analyzing, reconciling, and summarizing large data sets. 7+ years of Experience using Jira and/or Jira Align for project, program, or delivery management. 7+ years of Experience working with Agile delivery methodologies, including Scrum and Kanban. 7+ years of Experience managing cross-team dependencies across complex technology delivery environments. Demonstrated ability to analyze information from multiple sources and translate complex delivery data into actionable insights and recommendations. Strong executive communication skills with the ability to communicate effectively with senior leaders, product partners, and technical delivery teams. Strong organizational, analytical, and problem-solving skills. Strong attention to detail and ability to manage competing priorities across multiple concurrent workstreams. Ability to identify delivery risks and blockers, develop mitigation plans, and drive actions through completion. Preferred Qualifications Experience supporting large-scale enterprise technology transformation or product-delivery programs. Experience creating executive dashboards and management reporting for complex technology initiatives. Experience working in highly matrixed organizations with multiple technical and business stakeholders. Experience with advanced program reporting, data visualization, or portfolio-management tools. Experience supporting senior leadership with program insights, decision support, and delivery recommendations. NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $87,720.00 - $131,580.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
09/25/2026
Full time
Req ID: 389983 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Project Manager to join our team in Plano, Texas (US-TX), United States (US). Day to Day/ Job Functions Coordinate program and delivery status, milestones, risks, dependencies, decisions, and action items across multiple teams and workstreams. Partner directly with technical delivery teams, product teams, and other stakeholders to understand delivery progress, identify blockers early, and drive follow-through on mitigation and resolution plans. Develop and maintain integrated delivery plans, roadmaps, RAID logs, milestone tracking, and progress reporting to provide visibility and accountability across workstreams. Create clear, concise, executive-ready status updates, dashboards, presentations, and other reporting materials for senior leadership. Consolidate and analyze information from multiple sources, including Jira, Jira Align, Excel, presentations, and other delivery-management tools, to identify trends, risks, dependencies, and areas requiring attention. Synthesize complex delivery information and large data sets into actionable insights, status narratives, and decision-ready recommendations. Track cross-team dependencies and coordinate with responsible teams to ensure timely resolution of delivery risks and issues. Support Agile delivery practices across teams using methodologies such as Scrum and Kanban. Monitor program and project progress against established milestones, commitments, and delivery plans. Facilitate communication and alignment among senior leaders, product partners, technical delivery teams, and other stakeholders. Identify potential delivery risks and blockers and work with stakeholders to establish and track mitigation plans. Maintain accurate program documentation and reporting to support transparency, accountability, and informed decision-making. Manage competing priorities across multiple workstreams while maintaining attention to detail and delivery timelines. Required Qualifications: 7+ years of experience managing complex technology projects, programs, product delivery initiatives, or related technology delivery efforts. 7+ years of Experience coordinating multiple teams and workstreams, including management of milestones, risks, issues, dependencies, decisions, and action items. 7+ years of Experience developing and maintaining delivery plans, roadmaps, RAID logs, dashboards, and program or project status reporting. 7+ years of Experience preparing and delivering executive-level status updates, presentations, dashboards, and decision-support materials. Advanced proficiency with Microsoft Excel, including structuring, analyzing, reconciling, and summarizing large data sets. 7+ years of Experience using Jira and/or Jira Align for project, program, or delivery management. 7+ years of Experience working with Agile delivery methodologies, including Scrum and Kanban. 7+ years of Experience managing cross-team dependencies across complex technology delivery environments. Demonstrated ability to analyze information from multiple sources and translate complex delivery data into actionable insights and recommendations. Strong executive communication skills with the ability to communicate effectively with senior leaders, product partners, and technical delivery teams. Strong organizational, analytical, and problem-solving skills. Strong attention to detail and ability to manage competing priorities across multiple concurrent workstreams. Ability to identify delivery risks and blockers, develop mitigation plans, and drive actions through completion. Preferred Qualifications Experience supporting large-scale enterprise technology transformation or product-delivery programs. Experience creating executive dashboards and management reporting for complex technology initiatives. Experience working in highly matrixed organizations with multiple technical and business stakeholders. Experience with advanced program reporting, data visualization, or portfolio-management tools. Experience supporting senior leadership with program insights, decision support, and delivery recommendations. NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $87,720.00 - $131,580.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
If you're looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT Support Engineer position. This is an on-site position that requires traveling to and working at client locations in Boston, MA. Primary Purpose and Function The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer's satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing Provide front line phone coverage, and participate in various call center groups Provide on-site assistance to clients within your local geography Provide excellent customer service to Xantrion's client base. Provide technical support as assigned for issues related to computer systems, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction. Brief customers, as well as management, on the status of current resolution efforts. Work with third party support providers when necessary. Follow up with customers to ensure an issue has been resolved. Administration Submit semi-monthly timesheet and expense reports. Attending scheduled training and meeting sessions. Meet with your manager regularly to discuss opportunities and achievements. Service Desk Duties Ability to work a variable shift any time during Xantrion's business hours. Perform audits of customer information and systems as necessary to ensure accuracy. Take support tickets from the dispatcher. Update and schedule service tickets until issues have been resolved or further escalated. Perform other duties or special projects as assigned. Position Requirements Formal Education & Certification Bachelor's degree from a four-year university or equivalent experience (not required) Technical certificates are a plus. Knowledge & Experience Minimum of 3 years of technical support experience required On-site technical support experience preferred. Basic diagnostic and analytical skills. Basic competency in the use and troubleshooting of MS Office products. Experience using Windows 7, 10, and/or Mac OS. Basic computer literacy across both hardware and software. Ability to be proactive and able to take direction and establish ownership of issues through resolution. Personal Attributes Positive attitude. Strong written, oral, and interpersonal communication skills. Strong telephone presence with organized follow-up skills. Ability to follow established operating procedures Strong, service-oriented, customer-focused. Strong attention to detail. Experience working constructively in a team-oriented, collaborative environment. Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment. Demonstrated interpersonal skills, able to foster strong relationships internally and externally. Can follow directions, as well as apply judgment and be flexible as the situation warrants. Performance Metrics Manager and peer review of goal achievement. Coachability, willingness to work as a member of a team. Detailed ticket notes at every step of the resolution. Appropriate amount of time is correctly coded per day. Ticket queue is properly scheduled. Assigned tasks do not "fall through the cracks". Internal and external customer satisfaction scores. Ticket closure rate relative to peers. Physical Demands Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort. Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain. Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision. Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills. Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease. Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain. Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity. Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed. Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation. Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation. Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds. Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety. Company Policy and Procedure Compliance Follow and support company policies and procedures as well as all local, state, and federal laws. Always maintain confidentiality of company and customer records and information. Maintain a professional image, adhering to Xantrion's dress code. Must have an existing cell phone (running current Android or iOS). If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details. When Working Remote Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing. Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private. Must use Xantrion-provided PC and headset to execute job functions. Benefits Salary range $60K - $70K; depending on experience. 100% of medical, dental, and vision for you and your family. 401K with company match up to 4% of salary. Certification reimbursement and annual training budget. 17 Days PTO per year in addition to paid training days. Bonuses for referring new clients or employees. Equal Opportunity Employer Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, pregnancy, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time. We use AI to support our recruiting team, improve the candidate experiences, and allow our teams to spend more time on meaningful candidate interactions. Our use of AI is limited to administrative tasks such as organizing application information and taking or summarizing interview notes. AI does not screen, advance, or reject candidates, and it does not make hiring or any significant decisions. Applications and candidate qualifications are reviewed by our recruiting team, and all decisions about interviews, advancement, offers, and hiring are made by our recruiters and hiring managers.
09/25/2026
Full time
If you're looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT Support Engineer position. This is an on-site position that requires traveling to and working at client locations in Boston, MA. Primary Purpose and Function The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer's satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing Provide front line phone coverage, and participate in various call center groups Provide on-site assistance to clients within your local geography Provide excellent customer service to Xantrion's client base. Provide technical support as assigned for issues related to computer systems, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction. Brief customers, as well as management, on the status of current resolution efforts. Work with third party support providers when necessary. Follow up with customers to ensure an issue has been resolved. Administration Submit semi-monthly timesheet and expense reports. Attending scheduled training and meeting sessions. Meet with your manager regularly to discuss opportunities and achievements. Service Desk Duties Ability to work a variable shift any time during Xantrion's business hours. Perform audits of customer information and systems as necessary to ensure accuracy. Take support tickets from the dispatcher. Update and schedule service tickets until issues have been resolved or further escalated. Perform other duties or special projects as assigned. Position Requirements Formal Education & Certification Bachelor's degree from a four-year university or equivalent experience (not required) Technical certificates are a plus. Knowledge & Experience Minimum of 3 years of technical support experience required On-site technical support experience preferred. Basic diagnostic and analytical skills. Basic competency in the use and troubleshooting of MS Office products. Experience using Windows 7, 10, and/or Mac OS. Basic computer literacy across both hardware and software. Ability to be proactive and able to take direction and establish ownership of issues through resolution. Personal Attributes Positive attitude. Strong written, oral, and interpersonal communication skills. Strong telephone presence with organized follow-up skills. Ability to follow established operating procedures Strong, service-oriented, customer-focused. Strong attention to detail. Experience working constructively in a team-oriented, collaborative environment. Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment. Demonstrated interpersonal skills, able to foster strong relationships internally and externally. Can follow directions, as well as apply judgment and be flexible as the situation warrants. Performance Metrics Manager and peer review of goal achievement. Coachability, willingness to work as a member of a team. Detailed ticket notes at every step of the resolution. Appropriate amount of time is correctly coded per day. Ticket queue is properly scheduled. Assigned tasks do not "fall through the cracks". Internal and external customer satisfaction scores. Ticket closure rate relative to peers. Physical Demands Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort. Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain. Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision. Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills. Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease. Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain. Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity. Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed. Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation. Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation. Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds. Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety. Company Policy and Procedure Compliance Follow and support company policies and procedures as well as all local, state, and federal laws. Always maintain confidentiality of company and customer records and information. Maintain a professional image, adhering to Xantrion's dress code. Must have an existing cell phone (running current Android or iOS). If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details. When Working Remote Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing. Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private. Must use Xantrion-provided PC and headset to execute job functions. Benefits Salary range $60K - $70K; depending on experience. 100% of medical, dental, and vision for you and your family. 401K with company match up to 4% of salary. Certification reimbursement and annual training budget. 17 Days PTO per year in addition to paid training days. Bonuses for referring new clients or employees. Equal Opportunity Employer Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, pregnancy, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time. We use AI to support our recruiting team, improve the candidate experiences, and allow our teams to spend more time on meaningful candidate interactions. Our use of AI is limited to administrative tasks such as organizing application information and taking or summarizing interview notes. AI does not screen, advance, or reject candidates, and it does not make hiring or any significant decisions. Applications and candidate qualifications are reviewed by our recruiting team, and all decisions about interviews, advancement, offers, and hiring are made by our recruiters and hiring managers.
Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we invite you to explore our position! This role is hybrid, requiring onsites at client locations as needed. Shift time: 9am - 6pm Pacific-time. Work hours may vary. Primary Purpose and Function The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer's satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing Provide front line phone coverage, and participate in various call center groups Provide on-site assistance to clients within your local geography, if applicable Provide excellent customer service to Xantrion's client base. Provide technical support as assigned for issues related to computer systems, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction. Brief customers, as well as management, on the status of current resolution efforts. Work with third party support providers when necessary. Follow up with customers to ensure an issue has been resolved. Administration Submit semi-monthly timesheet and expense reports. Attending scheduled training and meeting sessions. Meet with your manager regularly to discuss opportunities and achievements. Service Desk Duties Ability to work a variable shift any time during Xantrion's business hours. Perform audits of customer information and systems as necessary to ensure accuracy. Take support tickets from the dispatcher. Update and schedule service tickets until issues have been resolved or further escalated. Perform other duties or special projects as assigned. Position Requirements Formal Education & Certification Bachelor's degree from a four-year university or equivalent experience (not required) Technical certificates are a plus. Knowledge & Experience Minimum of 3 years of technical support experience required Some on-site technical support experience preferred. Basic diagnostic and analytical skills. Basic competency in the use and troubleshooting of MS Office products. Experience using Windows 7, 10, and/or Mac OS. Basic computer literacy across both hardware and software. Ability to be proactive and able to take direction and establish ownership of issues through resolution. Personal Attributes Positive attitude. Strong written, oral, and interpersonal communication skills. Strong telephone presence with organized follow-up skills. Ability to follow established operating procedures Strong, service-oriented, customer-focused. Strong attention to detail. Experience working constructively in a team-oriented, collaborative environment. Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment. Demonstrated interpersonal skills, able to foster strong relationships internally and externally. Can follow directions, as well as apply judgment and be flexible as the situation warrants. Performance Metrics Manager and peer review of goal achievement. Coachability, willingness to work as a member of a team. Detailed ticket notes at every step of the resolution. Appropriate amount of time is correctly coded per day. Ticket queue is properly scheduled. Assigned tasks do not "fall through the cracks". Internal and external customer satisfaction scores. Ticket closure rate relative to peers. Physical Demands Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort. Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain. Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision. Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills. Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease. Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain. Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity. Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed. Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation. Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation. Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds. Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety. Company Policy and Procedure Compliance Follow and support company policies and procedures as well as all local, state, and federal laws. Always maintain confidentiality of company and customer records and information. Maintain a professional image, adhering to Xantrion's dress code. Must have an existing cell phone (running current Android or iOS). If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details. When Working Remote Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing. Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private. Must use Xantrion-provided PC and headset to execute job functions. Benefits Salary range $60K - $65K; depending on experience. 100% of medical, dental, and vision for you and your family. 401K with company match up to 4% of salary. Certification reimbursement and annual training budget. 17 Days PTO per year in addition to paid training days. Bonuses for referring new clients or employees. Equal Opportunity Employer Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, pregnancy, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time. We use AI to support our recruiting team, improve the candidate experiences, and allow our teams to spend more time on meaningful candidate interactions. Our use of AI is limited to administrative tasks such as organizing application information and taking or summarizing interview notes. AI does not screen, advance, or reject candidates, and it does not make hiring or any significant decisions. Applications and candidate qualifications are reviewed by our recruiting team, and all decisions about interviews, advancement, offers, and hiring are made by our recruiters and hiring managers.
09/25/2026
Full time
Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we invite you to explore our position! This role is hybrid, requiring onsites at client locations as needed. Shift time: 9am - 6pm Pacific-time. Work hours may vary. Primary Purpose and Function The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer's satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing Provide front line phone coverage, and participate in various call center groups Provide on-site assistance to clients within your local geography, if applicable Provide excellent customer service to Xantrion's client base. Provide technical support as assigned for issues related to computer systems, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction. Brief customers, as well as management, on the status of current resolution efforts. Work with third party support providers when necessary. Follow up with customers to ensure an issue has been resolved. Administration Submit semi-monthly timesheet and expense reports. Attending scheduled training and meeting sessions. Meet with your manager regularly to discuss opportunities and achievements. Service Desk Duties Ability to work a variable shift any time during Xantrion's business hours. Perform audits of customer information and systems as necessary to ensure accuracy. Take support tickets from the dispatcher. Update and schedule service tickets until issues have been resolved or further escalated. Perform other duties or special projects as assigned. Position Requirements Formal Education & Certification Bachelor's degree from a four-year university or equivalent experience (not required) Technical certificates are a plus. Knowledge & Experience Minimum of 3 years of technical support experience required Some on-site technical support experience preferred. Basic diagnostic and analytical skills. Basic competency in the use and troubleshooting of MS Office products. Experience using Windows 7, 10, and/or Mac OS. Basic computer literacy across both hardware and software. Ability to be proactive and able to take direction and establish ownership of issues through resolution. Personal Attributes Positive attitude. Strong written, oral, and interpersonal communication skills. Strong telephone presence with organized follow-up skills. Ability to follow established operating procedures Strong, service-oriented, customer-focused. Strong attention to detail. Experience working constructively in a team-oriented, collaborative environment. Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment. Demonstrated interpersonal skills, able to foster strong relationships internally and externally. Can follow directions, as well as apply judgment and be flexible as the situation warrants. Performance Metrics Manager and peer review of goal achievement. Coachability, willingness to work as a member of a team. Detailed ticket notes at every step of the resolution. Appropriate amount of time is correctly coded per day. Ticket queue is properly scheduled. Assigned tasks do not "fall through the cracks". Internal and external customer satisfaction scores. Ticket closure rate relative to peers. Physical Demands Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort. Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain. Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision. Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills. Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease. Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain. Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity. Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed. Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation. Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation. Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds. Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety. Company Policy and Procedure Compliance Follow and support company policies and procedures as well as all local, state, and federal laws. Always maintain confidentiality of company and customer records and information. Maintain a professional image, adhering to Xantrion's dress code. Must have an existing cell phone (running current Android or iOS). If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details. When Working Remote Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing. Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private. Must use Xantrion-provided PC and headset to execute job functions. Benefits Salary range $60K - $65K; depending on experience. 100% of medical, dental, and vision for you and your family. 401K with company match up to 4% of salary. Certification reimbursement and annual training budget. 17 Days PTO per year in addition to paid training days. Bonuses for referring new clients or employees. Equal Opportunity Employer Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, pregnancy, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time. We use AI to support our recruiting team, improve the candidate experiences, and allow our teams to spend more time on meaningful candidate interactions. Our use of AI is limited to administrative tasks such as organizing application information and taking or summarizing interview notes. AI does not screen, advance, or reject candidates, and it does not make hiring or any significant decisions. Applications and candidate qualifications are reviewed by our recruiting team, and all decisions about interviews, advancement, offers, and hiring are made by our recruiters and hiring managers.