Job Description Job Description Description At Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Lead Consultant, ServiceNow , you will play a vital role at Nuvitek. You will work closely with an equally enthusiastic team of developers and engineers in an Agile environment to modernize our customers' applications using low-code solutions and enhance the ServiceNow platform for our organization. What you will do: Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer's code as needed Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. Participate in implementation architectures for digital solutions, frameworks, and accelerators. Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. Help with building proof of concept, and creating technical solutions for internal application as needed. What you will bring: Bachelor's degree in computer science, Information Systems, or an equivalent technical field. 6+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. 6+ years specializing in multiple offerings like SPM (ITBM), CSM, HRSD, ITOM, Service Portal, ITSM, Service Provider (Domain Separation) Experience with programming languages like HTML/CSS, JavaScript, and data models (XML,JSON, CSV) Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, Data Migration, and Flow Designer automation etc. Experience with CI/CD integrations, DevSecOps and security-in-the-pipeline, and code review. A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture. Experience with configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. Experience with creating reports and dashboards within ServiceNow Performance Analytics. Service Now Certified System Administrator(CSA), ServiceNow Certified Application Developer (CAD), and ServiceNow Certified Implementation Specialist (CIS). Fairly good understanding of data concepts (SQL, Databases) and business workflows Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources US Citizen, ability to attain public trust clearance. It would be great if you also had: Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management. Strong troubleshooting, problem-solving, and organizational and time management skills. Good communication and interpersonal skills in a remote environment Experience working with software development team members. Other open sources of technology experience preferred Experience working with the U.S. Federal Government and its agencies. Additional CIS certifications Certified Scrum Master (CSM) Obtain a cybersecurity focused certification like Security+ Why Join Nuvitek? Opportunity to shape innovative digital solutions while being equally valued for hands-on problem-solving and presales creativity. A collaborative, Agile work culture focused on continuous improvement, learning, and mentorship. High-impact role that bridges client engagement and technical delivery-ideal for professionals seeking a balance between customer interaction and technical depth. Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
09/27/2026
Full time
Job Description Job Description Description At Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Lead Consultant, ServiceNow , you will play a vital role at Nuvitek. You will work closely with an equally enthusiastic team of developers and engineers in an Agile environment to modernize our customers' applications using low-code solutions and enhance the ServiceNow platform for our organization. What you will do: Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer's code as needed Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. Participate in implementation architectures for digital solutions, frameworks, and accelerators. Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. Help with building proof of concept, and creating technical solutions for internal application as needed. What you will bring: Bachelor's degree in computer science, Information Systems, or an equivalent technical field. 6+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. 6+ years specializing in multiple offerings like SPM (ITBM), CSM, HRSD, ITOM, Service Portal, ITSM, Service Provider (Domain Separation) Experience with programming languages like HTML/CSS, JavaScript, and data models (XML,JSON, CSV) Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, Data Migration, and Flow Designer automation etc. Experience with CI/CD integrations, DevSecOps and security-in-the-pipeline, and code review. A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture. Experience with configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. Experience with creating reports and dashboards within ServiceNow Performance Analytics. Service Now Certified System Administrator(CSA), ServiceNow Certified Application Developer (CAD), and ServiceNow Certified Implementation Specialist (CIS). Fairly good understanding of data concepts (SQL, Databases) and business workflows Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources US Citizen, ability to attain public trust clearance. It would be great if you also had: Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management. Strong troubleshooting, problem-solving, and organizational and time management skills. Good communication and interpersonal skills in a remote environment Experience working with software development team members. Other open sources of technology experience preferred Experience working with the U.S. Federal Government and its agencies. Additional CIS certifications Certified Scrum Master (CSM) Obtain a cybersecurity focused certification like Security+ Why Join Nuvitek? Opportunity to shape innovative digital solutions while being equally valued for hands-on problem-solving and presales creativity. A collaborative, Agile work culture focused on continuous improvement, learning, and mentorship. High-impact role that bridges client engagement and technical delivery-ideal for professionals seeking a balance between customer interaction and technical depth. Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of th servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS is seeking an exceptional individual to join the Global Project Standards - New Construction (GPS-NC) team as a Technical Infrastructure Program Manager (TIPM). TIPMs are responsible for driving programs and initiatives that impact our DCCD teams and stakeholders. These efforts drive operational standardization, efficiency, and innovation, while ensuring DCCD teams are maintaining the highest level of safety and security standards. TIPMs take on large, ambiguous problems, identify and develop solutions, and lead their implementation and adoption. Ongoing support includes owning program communication, records, and reporting; proactively identifying and remediating risks and vulnerabilities to program operations; and tracking compliance with organizational changes. Key job responsibilities • Writing narratives that define program requirements and desired end-states to gain buy-in and approval from DCCD leadership. • Developing program documentation, including statements of work, responsibility matrices, functional and design specifications, implementation approach, metrics, and reporting. • Owning and managing program communications, including delivering program status reports, metrics reports, and business reviews. Serve as the first point of contact for programs. • Developing program milestones and plans, securing resources and assigning responsibilities, and driving schedules to ensure timely and successful program delivery. • Accelerating program progress by driving crisp and timely decisions, mitigating risks, clearing blockers, and escalating appropriately. • Applying process improvement methodologies to drive efficiency in procedures and tools, including defining and clarifying business procedures and process requirements. • Managing post-launch support plans, including managing workflows, issues, tickets, Correction of Errors (COEs), and post-mortems. Developing mechanisms to automate or eliminate post-launch support as necessary. • Working directly with technical managers, engineers, and partner teams to set program priorities, secure resources, execute work, and drive delivery. • Support and manage the roadmap for a program, including yearly projects and organizational goals. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years of technical product or program management experience - 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience in construction of data center delivery (design, commissioning and construction), mission critical facilities, or equivalent industrial/manufacturing facility builds PREFERRED QUALIFICATIONS - 3+ years of working directly with engineering teams experience - Experience working with large global teams Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, WA, Seattle - 127 000.00 USD annually
09/27/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of th servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS is seeking an exceptional individual to join the Global Project Standards - New Construction (GPS-NC) team as a Technical Infrastructure Program Manager (TIPM). TIPMs are responsible for driving programs and initiatives that impact our DCCD teams and stakeholders. These efforts drive operational standardization, efficiency, and innovation, while ensuring DCCD teams are maintaining the highest level of safety and security standards. TIPMs take on large, ambiguous problems, identify and develop solutions, and lead their implementation and adoption. Ongoing support includes owning program communication, records, and reporting; proactively identifying and remediating risks and vulnerabilities to program operations; and tracking compliance with organizational changes. Key job responsibilities • Writing narratives that define program requirements and desired end-states to gain buy-in and approval from DCCD leadership. • Developing program documentation, including statements of work, responsibility matrices, functional and design specifications, implementation approach, metrics, and reporting. • Owning and managing program communications, including delivering program status reports, metrics reports, and business reviews. Serve as the first point of contact for programs. • Developing program milestones and plans, securing resources and assigning responsibilities, and driving schedules to ensure timely and successful program delivery. • Accelerating program progress by driving crisp and timely decisions, mitigating risks, clearing blockers, and escalating appropriately. • Applying process improvement methodologies to drive efficiency in procedures and tools, including defining and clarifying business procedures and process requirements. • Managing post-launch support plans, including managing workflows, issues, tickets, Correction of Errors (COEs), and post-mortems. Developing mechanisms to automate or eliminate post-launch support as necessary. • Working directly with technical managers, engineers, and partner teams to set program priorities, secure resources, execute work, and drive delivery. • Support and manage the roadmap for a program, including yearly projects and organizational goals. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years of technical product or program management experience - 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience in construction of data center delivery (design, commissioning and construction), mission critical facilities, or equivalent industrial/manufacturing facility builds PREFERRED QUALIFICATIONS - 3+ years of working directly with engineering teams experience - Experience working with large global teams Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, WA, Seattle - 127 000.00 USD annually
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptible power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers air-cooled and water-cooled , pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center. Key job responsibilities • Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. • Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved. • Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders. • Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers. • Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders. • Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholder's management. • Support Controls projects related commissioning activities in the data centers. • Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team. • Develop and modify controls logic programming and graphical user interfaces. • Manage multiple stakeholder deliverables, requirements and navigate challenging situations. • Financially manage BMS and EPMS service contracts. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor's work to ensure compliance with the scope, design, SOO and applicable local codes. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 5+ years of industrial controls and automation experience - 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience - Bachelor's degree in Mechanical Engineering, Electrical Engineering, or an equivalent engineering science plus 5+ years of relevant controls experience, OR 10+ years of relevant controls experience in lieu of a degree. PREFERRED QUALIFICATIONS - Master's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree - Experience designing, configuring, programming, installing, troubleshooting or servicing HVAC Controls or Electrical SCADA systems application specific controllers, software and networks. - Experiencing using common industrial communication protocols (MQTT, BACnet and/or MODBUS). - Demonstrated understanding of engineering documentation, electrical and mechanical diagrams, and standard operating procedures. - Ability to manage multiple stakeholder deliverables, requirements, and navigate difficult situations. - Experience designing data centers or critical MEP infrastructure - Registered as a Professional Engineer (PE), or certified Project Management Professional (PMP). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 111 100.00 USD annually
09/27/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptible power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers air-cooled and water-cooled , pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center. Key job responsibilities • Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. • Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved. • Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders. • Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers. • Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders. • Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholder's management. • Support Controls projects related commissioning activities in the data centers. • Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team. • Develop and modify controls logic programming and graphical user interfaces. • Manage multiple stakeholder deliverables, requirements and navigate challenging situations. • Financially manage BMS and EPMS service contracts. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor's work to ensure compliance with the scope, design, SOO and applicable local codes. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 5+ years of industrial controls and automation experience - 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience - Bachelor's degree in Mechanical Engineering, Electrical Engineering, or an equivalent engineering science plus 5+ years of relevant controls experience, OR 10+ years of relevant controls experience in lieu of a degree. PREFERRED QUALIFICATIONS - Master's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree - Experience designing, configuring, programming, installing, troubleshooting or servicing HVAC Controls or Electrical SCADA systems application specific controllers, software and networks. - Experiencing using common industrial communication protocols (MQTT, BACnet and/or MODBUS). - Demonstrated understanding of engineering documentation, electrical and mechanical diagrams, and standard operating procedures. - Ability to manage multiple stakeholder deliverables, requirements, and navigate difficult situations. - Experience designing data centers or critical MEP infrastructure - Registered as a Professional Engineer (PE), or certified Project Management Professional (PMP). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 111 100.00 USD annually
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
09/27/2026
Full time
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
09/27/2026
Full time
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
09/27/2026
Full time
Job description: We are seeking an experienced and detail-oriented IT Manager - End User Enablement / Solutions Specialist - to oversee and optimize our organization's end user capabilities for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability. This role is ideal for a seasoned IT professional with a strong background in user adoption, training and IT solutions, who is eager to lead, innovate, and ensure the reliability, security, and scalability of our systems. As an IT Manager - End User Enablement / Solutions Specialist, you will be focused on improving end-user productivity and adoption beyond break/fix support. Designs and implements solutions such as templates, automations, and collaboration patterns in Microsoft 365, SharePoint, PMIS, and related platforms. Runs enablement sessions, office hours, and targeted training for high-impact groups including project controls, field engineers, and CEC staff. What You'll Do: Drive enduser enablement programs, including training, onboarding sessions, and targeted adoption initiatives for key user groups. Design and implement productivity solutions such as templates, automations, workflows, and collaboration patterns across Microsoft 365, SharePoint, PMIS, and related platforms. Develop and maintain userfocused documentation, guides, knowledge articles, and bestpractice playbooks to support scalable adoption. Partner with crossfunctional teams to understand business needs and translate them into intuitive, usercentered technology solutions. Monitor system usage, adoption trends, and user feedback, identifying opportunities to improve usability, efficiency, and digital literacy. Ensure reliability, security, and compliance of enduser solutions while supporting continuous improvement across the IT environment. Qualifications: What You Bring Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field. 510+ years of experience in IT user enablement, digital adoption, or advanced IT solutions delivery. Hands-on experience with Microsoft 365, SharePoint, collaboration tools, workflow automation, and enterprise productivity platforms. Proven ability to design and deliver training, enablement programs, and user-centered technology solutions. Strong communication and facilitation skills, with the ability to engage technical and non-technical audiences. Experience working in complex, cross-functional environments, ideally within infrastructure, engineering, construction, or other large project settings. Attributes We Value Initiative: You take ownership and proactively drive progress. Growth Mindset: You embrace learning and continuous improvement. Ownership: You deliver high-quality outcomes from start to finish. Collaboration: You work effectively across teams and influence without direct authority. Why is This a Great Opportunity: You'll be joining a mission-driven organization at a pivotal moment. This role offers the chance to shape how thousands of users engage with modern technology while contributing to one of the most significant infrastructure projects in the region. You'll work with cutting-edge cloud platforms, collaborate with talented professionals, and help build an environment where people feel confident, capable, and empowered by the tools they use every day. If you're passionate about elevating user experience and driving meaningful impact, we'd be excited to welcome you to the team. Salary Type : Annual Salary Salary Min : $ 120000 Salary Max : $ 160000 Currency Type : USD
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Service Transformation and Deployment Automation team aims to remove all manual touchpoints from service operations within Amazon Web Services (AWS) Networking, one of the world's largest and most complex networks. Software Development Engineers are instrumental in discovering innovative ways to automate and scale services. They drive stability, consistency, and sustainability of the network while never losing sight of the high security bar our customer's demand. We own a container compute platform in the border network, network device access and locality software, and a business intelligence platform for providing insights into service maturity. This position is located in Minneapolis, USA and working in the heart of AWS global network. Millions of customers rely on Amazon's network for using our retail websites, accessing content on their Kindles, and building applications and businesses on top of the Amazon Web Services (AWS) Cloud. Our goal is to become The Infrastructure Platform for the world - achieving this goal requires automated and massively scalable software services. Success depends on our world-class network infrastructure, and our network depends on our automation. This position involves on-call responsibilities, typically for one week every two months. We don't like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don't get paged for the same issue twice. Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior engineers truly enjoy mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Key job responsibilities You will be responsible for the design, implementation and quality of services you deliver. Your experience working in software development or in an enterprise environment will help us implement automated solutions across a variety of applications and systems. You'll also: • Design, implement, test, deploy and maintain innovative solutions to transform service performance, durability, cost, and security. • Write high quality distributed system software. • Work in an agile, startup-like development environment, where you are always working on the most important stuff. • Work closely with our Network/Systems/Software Engineering teams to ensure fast and smooth roll-out of new designs and products, as well as assist with deployment and sustaining of networking software tools. • Use data to measure success and take responsibility for the quality of your service and, regardless of their source, strive to prevent faults from impacting your customers. • Use your strong problem-solving skills, ability to understand and scope solutions, work across teams to drive solutions. • Contribute to documentation of process and procedures. • Learn from others and help grow those in your team to achieve their best. • Take ownership, consider tradeoffs and lean on your expertise to ensure the job gets done. • Participate in an on-call rotation with your team. A day in the life Engineers in the Backbone Enterprise and Regional Engineering (BERE) organization have a wide range of responsibilities; we work with internal partners to develop and implement the next-generation platforms along with the tooling ecosystems to support these platforms driving efficiency and scalability through the automation of builds, configuration deployment, and the scaling of capacity. As our network is one of the largest in the world, there is no blueprint allowing our engineers to develop solutions to complex challenges that we face daily. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. Our team develops tooling that provides the required visibility and control of traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact to our customers during events. In this role you: • Work in a 24x7 team on-call rotation, with ability to drive into workplace for critical events/needs. • Manage customers during problem resolution and operating efficiently under pressure. • Sit at the computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail. • Travel to data center/network sites and Amazon/customer offices as needed. About the team Within AWS Networking, the Backbone Enterprise, and Regional Engineering (BERE) organization is responsible for the design, implementation, and operations of a wide array of networking infrastructure that provide global connectivity between all AWS Regions and edge locations. BERE provides the massive scale required to support our AWS customers and internal services, via a network that experiences 70% growth annually. In addition, they have teams that are responsible for the design and operation of our global corporate office and Data Center network, allowing tens of thousands of Amazonians to perform their daily tasks in support of our customers. AWS Global Connectivity and Network Availability (GCNA) Videos: • Working at AWS in the GCNA Team - Meet Robert, VP: • Working at AWS in the GCNA Team - Meet Xiaonan, Sr. Systems Development Engineer: Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of software development engineer or related occupational experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience - 1+ years of Object Oriented Design experience - Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers . click apply for full job details
09/27/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Service Transformation and Deployment Automation team aims to remove all manual touchpoints from service operations within Amazon Web Services (AWS) Networking, one of the world's largest and most complex networks. Software Development Engineers are instrumental in discovering innovative ways to automate and scale services. They drive stability, consistency, and sustainability of the network while never losing sight of the high security bar our customer's demand. We own a container compute platform in the border network, network device access and locality software, and a business intelligence platform for providing insights into service maturity. This position is located in Minneapolis, USA and working in the heart of AWS global network. Millions of customers rely on Amazon's network for using our retail websites, accessing content on their Kindles, and building applications and businesses on top of the Amazon Web Services (AWS) Cloud. Our goal is to become The Infrastructure Platform for the world - achieving this goal requires automated and massively scalable software services. Success depends on our world-class network infrastructure, and our network depends on our automation. This position involves on-call responsibilities, typically for one week every two months. We don't like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don't get paged for the same issue twice. Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior engineers truly enjoy mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Key job responsibilities You will be responsible for the design, implementation and quality of services you deliver. Your experience working in software development or in an enterprise environment will help us implement automated solutions across a variety of applications and systems. You'll also: • Design, implement, test, deploy and maintain innovative solutions to transform service performance, durability, cost, and security. • Write high quality distributed system software. • Work in an agile, startup-like development environment, where you are always working on the most important stuff. • Work closely with our Network/Systems/Software Engineering teams to ensure fast and smooth roll-out of new designs and products, as well as assist with deployment and sustaining of networking software tools. • Use data to measure success and take responsibility for the quality of your service and, regardless of their source, strive to prevent faults from impacting your customers. • Use your strong problem-solving skills, ability to understand and scope solutions, work across teams to drive solutions. • Contribute to documentation of process and procedures. • Learn from others and help grow those in your team to achieve their best. • Take ownership, consider tradeoffs and lean on your expertise to ensure the job gets done. • Participate in an on-call rotation with your team. A day in the life Engineers in the Backbone Enterprise and Regional Engineering (BERE) organization have a wide range of responsibilities; we work with internal partners to develop and implement the next-generation platforms along with the tooling ecosystems to support these platforms driving efficiency and scalability through the automation of builds, configuration deployment, and the scaling of capacity. As our network is one of the largest in the world, there is no blueprint allowing our engineers to develop solutions to complex challenges that we face daily. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. Our team develops tooling that provides the required visibility and control of traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact to our customers during events. In this role you: • Work in a 24x7 team on-call rotation, with ability to drive into workplace for critical events/needs. • Manage customers during problem resolution and operating efficiently under pressure. • Sit at the computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail. • Travel to data center/network sites and Amazon/customer offices as needed. About the team Within AWS Networking, the Backbone Enterprise, and Regional Engineering (BERE) organization is responsible for the design, implementation, and operations of a wide array of networking infrastructure that provide global connectivity between all AWS Regions and edge locations. BERE provides the massive scale required to support our AWS customers and internal services, via a network that experiences 70% growth annually. In addition, they have teams that are responsible for the design and operation of our global corporate office and Data Center network, allowing tens of thousands of Amazonians to perform their daily tasks in support of our customers. AWS Global Connectivity and Network Availability (GCNA) Videos: • Working at AWS in the GCNA Team - Meet Robert, VP: • Working at AWS in the GCNA Team - Meet Xiaonan, Sr. Systems Development Engineer: Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of software development engineer or related occupational experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience - 1+ years of Object Oriented Design experience - Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers . click apply for full job details
Job Description Job Description Description At Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Lead Consultant, ServiceNow , you will play a vital role at Nuvitek. You will work closely with an equally enthusiastic team of developers and engineers in an Agile environment to modernize our customers' applications using low-code solutions and enhance the ServiceNow platform for our organization. Location: Hybrid: Chantilly, VA (Government/Contractor SCIF) 75% on-site/25% remote Clearance: Active Top Secret SCI Required What you will do: Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer's code as needed Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. Participate in implementation architectures for digital solutions, frameworks, and accelerators. Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. Help with building proof of concept, and creating technical solutions for internal application as needed. What you will bring: Bachelor's degree in computer science, Information Systems, or an equivalent technical field. 8+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. 6+ years specializing in multiple offerings like major ServiceNow suites (ITSM, ITOM, HRSD, CMDB, SPM) Experience with programming languages like JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting. Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, Data Migration, and Flow Designer automation etc. Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus. Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration. Experience with CI/CD integrations, DevSecOps and security-in-the-pipeline, and code review. A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture. Experience with configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. Experience with creating reports and dashboards within ServiceNow Performance Analytics. Possess the Following Certifications: ServiceNow Certified System Administrator (CSA) Possess a cybersecurity focused certification like Security+ ServiceNow Developer for IT, Security, HR, CS, Platform Application Development ITIL 4 Foundation (ITIL 4) Fairly good understanding of data concepts (SQL, Databases) and business workflows Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources US Citizen, ability to attain public trust clearance. Highly Desired Qualifications Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management. Strong troubleshooting, problem-solving, and organizational and time management skills. Good communication and interpersonal skills in a remote environment Experience working with software development team members. Other open sources of technology experience preferred Experience working with the U.S. Federal Government and its agencies. Obtain the Following Certifications: ServiceNow Certified Implementation Specialist (CIS) in one or more modules (ITSM, HRSD, ITAM, or SecOps) SAFe Scrum Master (SSM), SAFe Agilist (SA), or Certified Scrum Master (CSM) Why Join Nuvitek? Opportunity to shape innovative digital solutions while being equally valued for hands-on problem-solving and presales creativity. A collaborative, Agile work culture focused on continuous improvement, learning, and mentorship. High-impact role that bridges client engagement and technical delivery-ideal for professionals seeking a balance between customer interaction and technical depth. Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
09/27/2026
Full time
Job Description Job Description Description At Nüvitek , customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Lead Consultant, ServiceNow , you will play a vital role at Nuvitek. You will work closely with an equally enthusiastic team of developers and engineers in an Agile environment to modernize our customers' applications using low-code solutions and enhance the ServiceNow platform for our organization. Location: Hybrid: Chantilly, VA (Government/Contractor SCIF) 75% on-site/25% remote Clearance: Active Top Secret SCI Required What you will do: Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer's code as needed Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required. Participate in implementation architectures for digital solutions, frameworks, and accelerators. Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable. Help with building proof of concept, and creating technical solutions for internal application as needed. What you will bring: Bachelor's degree in computer science, Information Systems, or an equivalent technical field. 8+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework. 6+ years specializing in multiple offerings like major ServiceNow suites (ITSM, ITOM, HRSD, CMDB, SPM) Experience with programming languages like JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting. Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, Data Migration, and Flow Designer automation etc. Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus. Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration. Experience with CI/CD integrations, DevSecOps and security-in-the-pipeline, and code review. A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture. Experience with configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. Experience with creating reports and dashboards within ServiceNow Performance Analytics. Possess the Following Certifications: ServiceNow Certified System Administrator (CSA) Possess a cybersecurity focused certification like Security+ ServiceNow Developer for IT, Security, HR, CS, Platform Application Development ITIL 4 Foundation (ITIL 4) Fairly good understanding of data concepts (SQL, Databases) and business workflows Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources US Citizen, ability to attain public trust clearance. Highly Desired Qualifications Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management. Strong troubleshooting, problem-solving, and organizational and time management skills. Good communication and interpersonal skills in a remote environment Experience working with software development team members. Other open sources of technology experience preferred Experience working with the U.S. Federal Government and its agencies. Obtain the Following Certifications: ServiceNow Certified Implementation Specialist (CIS) in one or more modules (ITSM, HRSD, ITAM, or SecOps) SAFe Scrum Master (SSM), SAFe Agilist (SA), or Certified Scrum Master (CSM) Why Join Nuvitek? Opportunity to shape innovative digital solutions while being equally valued for hands-on problem-solving and presales creativity. A collaborative, Agile work culture focused on continuous improvement, learning, and mentorship. High-impact role that bridges client engagement and technical delivery-ideal for professionals seeking a balance between customer interaction and technical depth. Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include: Prioritize and assign trouble tickets to data center technicians and operators Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations Developing Career Paths for the employees and making updates in our internal tools. Recruit and train data technicians to ensure appropriate staffing levels Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics Fast learn or act as the subject matter expert across all aspects in data center operations Ensure all operational KPIs and metrics are being measured and met Inspire and guide improvement in team process, technology innovation and automation Manage Large Scale Events (outages) and act as the call leader Manage and improve the workflows and through-put for data centers operations Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs Maintain the on-call schedule coordinating absence and vacations Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. About the team Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 2+ years of in a data center technology role experience - 2+ years of people management experience PREFERRED QUALIFICATIONS - 2+ years of in a management or team lead function experience - Behavioral interviewing and hiring experience - Experience in technical writing in a relevant field - Experience contributing to the definition and implementation of automation opportunities within an operations environment - Ability to work on a flexible schedule including days, nights, and/or weekends Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, OR, Boardman - 78 300.00 USD annually
09/27/2026
Full time
Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include: Prioritize and assign trouble tickets to data center technicians and operators Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations Developing Career Paths for the employees and making updates in our internal tools. Recruit and train data technicians to ensure appropriate staffing levels Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics Fast learn or act as the subject matter expert across all aspects in data center operations Ensure all operational KPIs and metrics are being measured and met Inspire and guide improvement in team process, technology innovation and automation Manage Large Scale Events (outages) and act as the call leader Manage and improve the workflows and through-put for data centers operations Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs Maintain the on-call schedule coordinating absence and vacations Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. About the team Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 2+ years of in a data center technology role experience - 2+ years of people management experience PREFERRED QUALIFICATIONS - 2+ years of in a management or team lead function experience - Behavioral interviewing and hiring experience - Experience in technical writing in a relevant field - Experience contributing to the definition and implementation of automation opportunities within an operations environment - Ability to work on a flexible schedule including days, nights, and/or weekends Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, OR, Boardman - 78 300.00 USD annually
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are seeking a Manufacturing Operations and Industrial Engineering Program Manager to help us fuel AWS' explosive growth. This role is the single-threaded owner of factory layout and material flow design across AWS rack fulfillment manufacturing sites. You will work at the intersection of capacity planning, automation engineering, construction, and operations - spanning EC2, Machine Learning, and Storage hardware platforms in AWS manufacturing. Your work directly enables AWS to meet datacenter capacity commitments by ensuring manufacturing infrastructure scales efficiently, reliably, and repeatably across a global site network. Possessing strong leadership, influencing skills, and technical depth are critical elements of success for this role. This leader will establish manufacturing standards and publish process control guidelines to assure flawless ramp into volume manufacturing. Key job responsibilities Translate rack fulfillment capacity plans into data-driven facility layouts for AWS manufacturing operations, designing end-to-end material flow from dock receipt through assembly, integration, test, and dispatch across EC2, Machine Learning, and Storage product platforms . Design factory floor layouts including automation line stations, manual assembly zones, test positions, sub-assembly areas, burn-in, and repair workflows - determining optimal buffer sizing, automation vs. manual line trade-offs, and material handling system specifications (AMR/AGV routes, conveyors, ASRS) based on cycle time analysis, volume ramp curves, and product mix complexity . Develop and maintain industrial simulation models (FlexSim, Plant Simulation, or equivalent) to identify bottlenecks, validate throughput assumptions, optimize material flow paths, and establish performance metrics including takt time adherence, buffer occupancy, and transport cycle times . Coordinate utility and infrastructure requirements (power, cooling, network, compressed air) for each production zone with facilities and construction teams, ensuring infrastructure readiness aligns with layout phasing - particularly for high-density ML accelerator and Storage rack configurations requiring liquid cooling and high-power distribution . Manage phased layout plans aligned with construction milestones, enabling production in early zones while build-out continues in adjacent areas; own layout change control, produce clear visual documentation (2D/3D layouts, material flow diagrams, phasing overlays), and develop replicable standards across the global manufacturing site network . Drive continuous improvement and operations sustaining by owning the factory layout as a living document, partnering with Operations, Test, Process, and Automation Engineering teams to implement optimizations that reduce cycle time, improve throughput toward manufacturing-to-ship SLA targets, and enable rapid capacity deployment for new product platform introductions Excellent communicator with an ability to concisely and precisely convey information to executives and cross functional teams Needs to be an evangelist for teaching Automation to the organization. Ability to multitask on several concurrent projects of med to high complexity About the team Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 7+ years of technical product or program management experience - 10+ years of working directly with engineering teams experience - 5+ years of software development experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS - 8+ years of hands-on work managing complex technology projects experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, WA, Bellevue - 177 400.00 USD annually
09/27/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are seeking a Manufacturing Operations and Industrial Engineering Program Manager to help us fuel AWS' explosive growth. This role is the single-threaded owner of factory layout and material flow design across AWS rack fulfillment manufacturing sites. You will work at the intersection of capacity planning, automation engineering, construction, and operations - spanning EC2, Machine Learning, and Storage hardware platforms in AWS manufacturing. Your work directly enables AWS to meet datacenter capacity commitments by ensuring manufacturing infrastructure scales efficiently, reliably, and repeatably across a global site network. Possessing strong leadership, influencing skills, and technical depth are critical elements of success for this role. This leader will establish manufacturing standards and publish process control guidelines to assure flawless ramp into volume manufacturing. Key job responsibilities Translate rack fulfillment capacity plans into data-driven facility layouts for AWS manufacturing operations, designing end-to-end material flow from dock receipt through assembly, integration, test, and dispatch across EC2, Machine Learning, and Storage product platforms . Design factory floor layouts including automation line stations, manual assembly zones, test positions, sub-assembly areas, burn-in, and repair workflows - determining optimal buffer sizing, automation vs. manual line trade-offs, and material handling system specifications (AMR/AGV routes, conveyors, ASRS) based on cycle time analysis, volume ramp curves, and product mix complexity . Develop and maintain industrial simulation models (FlexSim, Plant Simulation, or equivalent) to identify bottlenecks, validate throughput assumptions, optimize material flow paths, and establish performance metrics including takt time adherence, buffer occupancy, and transport cycle times . Coordinate utility and infrastructure requirements (power, cooling, network, compressed air) for each production zone with facilities and construction teams, ensuring infrastructure readiness aligns with layout phasing - particularly for high-density ML accelerator and Storage rack configurations requiring liquid cooling and high-power distribution . Manage phased layout plans aligned with construction milestones, enabling production in early zones while build-out continues in adjacent areas; own layout change control, produce clear visual documentation (2D/3D layouts, material flow diagrams, phasing overlays), and develop replicable standards across the global manufacturing site network . Drive continuous improvement and operations sustaining by owning the factory layout as a living document, partnering with Operations, Test, Process, and Automation Engineering teams to implement optimizations that reduce cycle time, improve throughput toward manufacturing-to-ship SLA targets, and enable rapid capacity deployment for new product platform introductions Excellent communicator with an ability to concisely and precisely convey information to executives and cross functional teams Needs to be an evangelist for teaching Automation to the organization. Ability to multitask on several concurrent projects of med to high complexity About the team Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 7+ years of technical product or program management experience - 10+ years of working directly with engineering teams experience - 5+ years of software development experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS - 8+ years of hands-on work managing complex technology projects experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, WA, Bellevue - 177 400.00 USD annually
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Service Transformation and Deployment Automation team aims to remove all manual touchpoints from service operations within Amazon Web Services (AWS) Networking, one of the world's largest and most complex networks. Software Development Engineers are instrumental in discovering innovative ways to automate and scale services. They drive stability, consistency, and sustainability of the network while never losing sight of the high security bar our customer's demand. We own a container compute platform in the border network, network device access and locality software, and a business intelligence platform for providing insights into service maturity. This position is located in Minneapolis, USA and working in the heart of AWS global network. Millions of customers rely on Amazon's network for using our retail websites, accessing content on their Kindles, and building applications and businesses on top of the Amazon Web Services (AWS) Cloud. Our goal is to become The Infrastructure Platform for the world - achieving this goal requires automated and massively scalable software services. Success depends on our world-class network infrastructure, and our network depends on our automation. This position involves on-call responsibilities, typically for one week every two months. We don't like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don't get paged for the same issue twice. Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior engineers truly enjoy mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Key job responsibilities You will be responsible for the design, implementation and quality of services you deliver. Your experience working in software development or in an enterprise environment will help us implement automated solutions across a variety of applications and systems. You'll also: • Design, implement, test, deploy and maintain innovative solutions to transform service performance, durability, cost, and security. • Write high quality distributed system software. • Work in an agile, startup-like development environment, where you are always working on the most important stuff. • Work closely with our Network/Systems/Software Engineering teams to ensure fast and smooth roll-out of new designs and products, as well as assist with deployment and sustaining of networking software tools. • Use data to measure success and take responsibility for the quality of your service and, regardless of their source, strive to prevent faults from impacting your customers. • Use your strong problem-solving skills, ability to understand and scope solutions, work across teams to drive solutions. • Contribute to documentation of process and procedures. • Learn from others and help grow those in your team to achieve their best. • Take ownership, consider tradeoffs and lean on your expertise to ensure the job gets done. • Participate in an on-call rotation with your team. A day in the life Engineers in the Backbone Enterprise and Regional Engineering (BERE) organization have a wide range of responsibilities; we work with internal partners to develop and implement the next-generation platforms along with the tooling ecosystems to support these platforms driving efficiency and scalability through the automation of builds, configuration deployment, and the scaling of capacity. As our network is one of the largest in the world, there is no blueprint allowing our engineers to develop solutions to complex challenges that we face daily. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. Our team develops tooling that provides the required visibility and control of traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact to our customers during events. In this role you: • Work in a 24x7 team on-call rotation, with ability to drive into workplace for critical events/needs. • Manage customers during problem resolution and operating efficiently under pressure. • Sit at the computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail. • Travel to data center/network sites and Amazon/customer offices as needed. About the team Within AWS Networking, the Backbone Enterprise, and Regional Engineering (BERE) organization is responsible for the design, implementation, and operations of a wide array of networking infrastructure that provide global connectivity between all AWS Regions and edge locations. BERE provides the massive scale required to support our AWS customers and internal services, via a network that experiences 70% growth annually. In addition, they have teams that are responsible for the design and operation of our global corporate office and Data Center network, allowing tens of thousands of Amazonians to perform their daily tasks in support of our customers. AWS Global Connectivity and Network Availability (GCNA) Videos: • Working at AWS in the GCNA Team - Meet Robert, VP: • Working at AWS in the GCNA Team - Meet Xiaonan, Sr. Systems Development Engineer: Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of software development engineer or related occupational experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience - 1+ years of Object Oriented Design experience - Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers . click apply for full job details
09/27/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Service Transformation and Deployment Automation team aims to remove all manual touchpoints from service operations within Amazon Web Services (AWS) Networking, one of the world's largest and most complex networks. Software Development Engineers are instrumental in discovering innovative ways to automate and scale services. They drive stability, consistency, and sustainability of the network while never losing sight of the high security bar our customer's demand. We own a container compute platform in the border network, network device access and locality software, and a business intelligence platform for providing insights into service maturity. This position is located in Minneapolis, USA and working in the heart of AWS global network. Millions of customers rely on Amazon's network for using our retail websites, accessing content on their Kindles, and building applications and businesses on top of the Amazon Web Services (AWS) Cloud. Our goal is to become The Infrastructure Platform for the world - achieving this goal requires automated and massively scalable software services. Success depends on our world-class network infrastructure, and our network depends on our automation. This position involves on-call responsibilities, typically for one week every two months. We don't like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don't get paged for the same issue twice. Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior engineers truly enjoy mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Key job responsibilities You will be responsible for the design, implementation and quality of services you deliver. Your experience working in software development or in an enterprise environment will help us implement automated solutions across a variety of applications and systems. You'll also: • Design, implement, test, deploy and maintain innovative solutions to transform service performance, durability, cost, and security. • Write high quality distributed system software. • Work in an agile, startup-like development environment, where you are always working on the most important stuff. • Work closely with our Network/Systems/Software Engineering teams to ensure fast and smooth roll-out of new designs and products, as well as assist with deployment and sustaining of networking software tools. • Use data to measure success and take responsibility for the quality of your service and, regardless of their source, strive to prevent faults from impacting your customers. • Use your strong problem-solving skills, ability to understand and scope solutions, work across teams to drive solutions. • Contribute to documentation of process and procedures. • Learn from others and help grow those in your team to achieve their best. • Take ownership, consider tradeoffs and lean on your expertise to ensure the job gets done. • Participate in an on-call rotation with your team. A day in the life Engineers in the Backbone Enterprise and Regional Engineering (BERE) organization have a wide range of responsibilities; we work with internal partners to develop and implement the next-generation platforms along with the tooling ecosystems to support these platforms driving efficiency and scalability through the automation of builds, configuration deployment, and the scaling of capacity. As our network is one of the largest in the world, there is no blueprint allowing our engineers to develop solutions to complex challenges that we face daily. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. Our team develops tooling that provides the required visibility and control of traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact to our customers during events. In this role you: • Work in a 24x7 team on-call rotation, with ability to drive into workplace for critical events/needs. • Manage customers during problem resolution and operating efficiently under pressure. • Sit at the computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail. • Travel to data center/network sites and Amazon/customer offices as needed. About the team Within AWS Networking, the Backbone Enterprise, and Regional Engineering (BERE) organization is responsible for the design, implementation, and operations of a wide array of networking infrastructure that provide global connectivity between all AWS Regions and edge locations. BERE provides the massive scale required to support our AWS customers and internal services, via a network that experiences 70% growth annually. In addition, they have teams that are responsible for the design and operation of our global corporate office and Data Center network, allowing tens of thousands of Amazonians to perform their daily tasks in support of our customers. AWS Global Connectivity and Network Availability (GCNA) Videos: • Working at AWS in the GCNA Team - Meet Robert, VP: • Working at AWS in the GCNA Team - Meet Xiaonan, Sr. Systems Development Engineer: Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 1+ years of software development engineer or related occupational experience - 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience - 1+ years of Object Oriented Design experience - Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers . click apply for full job details
Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the Un Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include: Prioritize and assign trouble tickets to data center technicians and operators Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations Developing Career Paths for the employees and making updates in our internal tools. Recruit and train data technicians to ensure appropriate staffing levels Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics Fast learn or act as the subject matter expert across all aspects in data center operations Ensure all operational KPIs and metrics are being measured and met Inspire and guide improvement in team process, technology innovation and automation Manage Large Scale Events (outages) and act as the call leader Manage and improve the workflows and through-put for data centers operations Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs Maintain the on-call schedule coordinating absence and vacations Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent - 2+ years of people management experience - 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience PREFERRED QUALIFICATIONS - 2+ years of computer hardware experience, including troubleshooting and repairing experience - Experience in technical writing in a relevant field - certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+ - Experience with system management tools and client/server environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, OR, Boardman - 78 300.00 USD annually
09/27/2026
Full time
Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the Un Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include: Prioritize and assign trouble tickets to data center technicians and operators Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations Developing Career Paths for the employees and making updates in our internal tools. Recruit and train data technicians to ensure appropriate staffing levels Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics Fast learn or act as the subject matter expert across all aspects in data center operations Ensure all operational KPIs and metrics are being measured and met Inspire and guide improvement in team process, technology innovation and automation Manage Large Scale Events (outages) and act as the call leader Manage and improve the workflows and through-put for data centers operations Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs Maintain the on-call schedule coordinating absence and vacations Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent - 2+ years of people management experience - 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience PREFERRED QUALIFICATIONS - 2+ years of computer hardware experience, including troubleshooting and repairing experience - Experience in technical writing in a relevant field - certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+ - Experience with system management tools and client/server environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, OR, Boardman - 78 300.00 USD annually
Job Description Job Description Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. Position Overview The Intermediate AV/VTC Specialist will provide audiovisual, video teleconferencing, collaboration-platform, and multimedia production support for the Equal Employment Opportunity Commission. This position supports the configuration, operation, maintenance, and troubleshooting of AV/VTC systems within a distributed enterprise environment similar in size and complexity to the EEOC. The ideal candidate will have at least six years of relevant experience supporting audiovisual technologies, video production equipment, conferencing platforms, and integrated multimedia systems. The specialist will support live meetings, virtual conferences, presentations, broadcasts, and other mission-related events while ensuring high-quality audio, video, and collaboration services. Key Responsibilities Configure, operate, maintain, and troubleshoot audiovisual, video teleconferencing, and multimedia production equipment. Provide technical and operational support for Microsoft Teams, Zoom, Poly RealPresence, and Cisco video conferencing systems and endpoints. Set up and support virtual meetings, hybrid meetings, executive conferences, presentations, live events, and video teleconferences. Perform pre-event system checks and confirm that cameras, microphones, displays, speakers, conferencing platforms, and network connections are operating correctly. Monitor live meetings and events, quickly identifying and resolving audio, video, connectivity, or equipment issues. Provide video editing and post-production services for recorded meetings, training materials, presentations, and organizational communications. Operate video switchers, professional cameras, recording equipment, and related production technologies. Support camera placement, framing, lighting, recording, and live video production activities. Develop and edit graphics, animations, motion graphics, presentation materials, and other visual media. Perform audio mixing and configure microphones, speakers, amplifiers, and other sound-reinforcement equipment. Configure and support digital signal processing systems used for audio routing, optimization, and control. Operate and maintain AV control systems, projection systems, video walls, digital displays, and LED display technologies. Diagnose and resolve hardware, software, signal-routing, audio-quality, video-quality, and platform-integration issues. Perform preventive maintenance, firmware updates, equipment testing, and routine system inspections. Coordinate with IT, networking, facilities, communications, and event-support personnel to ensure reliable service delivery. Assist end users, presenters, executives, and meeting organizers with the proper use of AV/VTC systems. Maintain equipment inventories, system configurations, maintenance records, technical documentation, and standard operating procedures. Escalate complex technical issues to senior AV/VTC personnel, vendors, or appropriate support teams. Follow EEOC security, accessibility, operational, and information-technology policies and procedures. Minimum Qualifications A minimum of six years of experience providing AV/VTC support in an enterprise or federal environment similar in size, scope, and complexity to the EEOC. Demonstrated experience configuring, operating, maintaining, and troubleshooting AV and multimedia production equipment. Hands-on experience supporting Microsoft Teams, Zoom, Poly RealPresence, and Cisco video conferencing technologies. Experience with video editing, post-production, video switching, and camera operations. Experience with graphic design, animation, and motion-graphics development. Knowledge of professional audio mixing, microphone systems, signal routing, and sound-reinforcement technologies. Experience with digital signal processing, AV control systems, projection systems, video displays, and LED display technologies. Ability to support live, virtual, and hybrid meetings in a time-sensitive environment. Strong troubleshooting, customer-service, organization, and communication skills. Ability to communicate technical information clearly to both technical and nontechnical users. Ability to work independently and collaboratively with IT teams, government personnel, vendors, and other stakeholders. Ability to lift, move, install, and position AV equipment as required. Preferred Qualifications Associate's or bachelor's degree in Audiovisual Technology, Broadcast Production, Communications, Information Technology, Multimedia Production, or a related discipline. Experience supporting a federal government agency or a geographically distributed organization. Experience with enterprise conference rooms, executive briefing rooms, training rooms, auditoriums, and live-event environments. AVIXA Certified Technology Specialist certification, such as CTS, CTS-I, or CTS-D. Manufacturer certifications involving Poly, Cisco, Crestron, Extron, QSC, Biamp, or similar AV technologies. Familiarity with Section 508 accessibility requirements and federal information-security standards. Core Competencies AV/VTC system operation and troubleshooting Microsoft Teams, Zoom, Poly, and Cisco support Live and hybrid meeting support Video editing and post-production Video switching and camera operation Graphic design and motion graphics Professional audio mixing Digital signal processing AV control and projection systems LED and digital display technologies Preventive maintenance and documentation Customer and executive-level support Choose a Description from the Library LocationCountry - Multiple Countries -AfghanistanAland IslandsAlbaniaAlbertaAlgeriaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish ColumbiaBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Democratic Republic of theCook IslandsCosta RicaCôte d' IvoireCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFederated States Of MicronesiaFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreat BritainGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea - BissauGuyanaHaitiHeard Island and McDonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIran, Islamic Republic ofIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedonia, Republic ofMadagascarMalawiMalaysiaMaldivesMaliMaltaManitobaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew BrunswickNew CaledoniaNew ZealandNewfoundland and LabradorNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorthwest TerritoriesNorwayNova ScotiaNunavutOmanOntarioPakistanPalauPalestinian Territory, OccupiedPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPrince Edward IslandPuerto RicoQatarQuebecReunionRomaniaRussian FederationRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaskatchewanSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania, United Republic ofThailandTimor- LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVenezuelaViet NamVirgin IslandsWallis and FutunaWestern SaharaYemenYukonZambiaZimbabwe Street Address Powered by JazzHR ktfBlmglPp
09/26/2026
Full time
Job Description Job Description Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. Position Overview The Intermediate AV/VTC Specialist will provide audiovisual, video teleconferencing, collaboration-platform, and multimedia production support for the Equal Employment Opportunity Commission. This position supports the configuration, operation, maintenance, and troubleshooting of AV/VTC systems within a distributed enterprise environment similar in size and complexity to the EEOC. The ideal candidate will have at least six years of relevant experience supporting audiovisual technologies, video production equipment, conferencing platforms, and integrated multimedia systems. The specialist will support live meetings, virtual conferences, presentations, broadcasts, and other mission-related events while ensuring high-quality audio, video, and collaboration services. Key Responsibilities Configure, operate, maintain, and troubleshoot audiovisual, video teleconferencing, and multimedia production equipment. Provide technical and operational support for Microsoft Teams, Zoom, Poly RealPresence, and Cisco video conferencing systems and endpoints. Set up and support virtual meetings, hybrid meetings, executive conferences, presentations, live events, and video teleconferences. Perform pre-event system checks and confirm that cameras, microphones, displays, speakers, conferencing platforms, and network connections are operating correctly. Monitor live meetings and events, quickly identifying and resolving audio, video, connectivity, or equipment issues. Provide video editing and post-production services for recorded meetings, training materials, presentations, and organizational communications. Operate video switchers, professional cameras, recording equipment, and related production technologies. Support camera placement, framing, lighting, recording, and live video production activities. Develop and edit graphics, animations, motion graphics, presentation materials, and other visual media. Perform audio mixing and configure microphones, speakers, amplifiers, and other sound-reinforcement equipment. Configure and support digital signal processing systems used for audio routing, optimization, and control. Operate and maintain AV control systems, projection systems, video walls, digital displays, and LED display technologies. Diagnose and resolve hardware, software, signal-routing, audio-quality, video-quality, and platform-integration issues. Perform preventive maintenance, firmware updates, equipment testing, and routine system inspections. Coordinate with IT, networking, facilities, communications, and event-support personnel to ensure reliable service delivery. Assist end users, presenters, executives, and meeting organizers with the proper use of AV/VTC systems. Maintain equipment inventories, system configurations, maintenance records, technical documentation, and standard operating procedures. Escalate complex technical issues to senior AV/VTC personnel, vendors, or appropriate support teams. Follow EEOC security, accessibility, operational, and information-technology policies and procedures. Minimum Qualifications A minimum of six years of experience providing AV/VTC support in an enterprise or federal environment similar in size, scope, and complexity to the EEOC. Demonstrated experience configuring, operating, maintaining, and troubleshooting AV and multimedia production equipment. Hands-on experience supporting Microsoft Teams, Zoom, Poly RealPresence, and Cisco video conferencing technologies. Experience with video editing, post-production, video switching, and camera operations. Experience with graphic design, animation, and motion-graphics development. Knowledge of professional audio mixing, microphone systems, signal routing, and sound-reinforcement technologies. Experience with digital signal processing, AV control systems, projection systems, video displays, and LED display technologies. Ability to support live, virtual, and hybrid meetings in a time-sensitive environment. Strong troubleshooting, customer-service, organization, and communication skills. Ability to communicate technical information clearly to both technical and nontechnical users. Ability to work independently and collaboratively with IT teams, government personnel, vendors, and other stakeholders. Ability to lift, move, install, and position AV equipment as required. Preferred Qualifications Associate's or bachelor's degree in Audiovisual Technology, Broadcast Production, Communications, Information Technology, Multimedia Production, or a related discipline. Experience supporting a federal government agency or a geographically distributed organization. Experience with enterprise conference rooms, executive briefing rooms, training rooms, auditoriums, and live-event environments. AVIXA Certified Technology Specialist certification, such as CTS, CTS-I, or CTS-D. Manufacturer certifications involving Poly, Cisco, Crestron, Extron, QSC, Biamp, or similar AV technologies. Familiarity with Section 508 accessibility requirements and federal information-security standards. Core Competencies AV/VTC system operation and troubleshooting Microsoft Teams, Zoom, Poly, and Cisco support Live and hybrid meeting support Video editing and post-production Video switching and camera operation Graphic design and motion graphics Professional audio mixing Digital signal processing AV control and projection systems LED and digital display technologies Preventive maintenance and documentation Customer and executive-level support Choose a Description from the Library LocationCountry - Multiple Countries -AfghanistanAland IslandsAlbaniaAlbertaAlgeriaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish ColumbiaBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Democratic Republic of theCook IslandsCosta RicaCôte d' IvoireCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFederated States Of MicronesiaFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreat BritainGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea - BissauGuyanaHaitiHeard Island and McDonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIran, Islamic Republic ofIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedonia, Republic ofMadagascarMalawiMalaysiaMaldivesMaliMaltaManitobaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew BrunswickNew CaledoniaNew ZealandNewfoundland and LabradorNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorthwest TerritoriesNorwayNova ScotiaNunavutOmanOntarioPakistanPalauPalestinian Territory, OccupiedPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPrince Edward IslandPuerto RicoQatarQuebecReunionRomaniaRussian FederationRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaskatchewanSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania, United Republic ofThailandTimor- LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVenezuelaViet NamVirgin IslandsWallis and FutunaWestern SaharaYemenYukonZambiaZimbabwe Street Address Powered by JazzHR ktfBlmglPp
Job Description Job Description Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change. To support our mission, we are seeking a Data & Systems Specialist to join our Data & Technology Department. This role works at the intersection of data, systems, and stakeholder support. The Data & Systems Specialist is responsible for managing, maintaining, and optimizing data and business processes for NWF's mission-critical supporter systems. This role is a vital resource for system users, developers, project managers, data analysts, and vendors. They work with stakeholders to ensure alignment with the organization's fundraising, engagement, programmatic, and operational goals. They provide user support, manage process documentation, and execute training plans to enhance user adoption and optimization. The Data & Systems Specialist plays a key role in ensuring the data hygiene, data governance, and integrity of our supporter systems. The person in this role is expected to be proactive, detail-oriented, and an effective communicator. The Data & Systems Specialist will be part of the Data & Systems team and report to the Senior Manager of System Strategy & Projects. Principle Duties (major areas of responsibility): System Administration Serve as primary administrator for the CRM database (currently Microsoft Dynamics). Configure fields, forms, views, automations, reports, dashboards, and user security permissions. Troubleshoot system issues and partner with key stakeholders to identify and deploy practical solutions. Execute system improvements and upgrades in collaboration with system users, developers, project managers, data analysts, and vendors. Create and perform quality assurance testing scripts related to functionality enhancements or bug fixes. Build queries and run reports to distribute to system stakeholders. Serve as a backup for NWF's Data Operations Manager to perform key functions when coverage is needed. User Support and Training Manage the CRM support inbox, acting as primary point of contact for CRM-related questions and feedback. Provide hands-on support to CRM users, addressing database questions, data inquiries, technical issues, and ensuring efficient and effective system utilization. Regularly meet with CRM super users and gather feedback to improve functionality and data processes. Develop and deliver optimized help documentation, training sessions, user surveys, and newsletter communications. Create and maintain documentation related to system usage, processes, and connections across systems. Data Hygiene and Data Governance Manage NWF's Data Protection inbox to resolve data privacy and data removal requests from our supporters. Monitor and manage data integrity tasks for NWF's supporter data. Conduct regular data integrity checks to identify and resolve any data issues. Perform data management tasks such as data imports, exports, appends, and merges. Research, develop, and maintain data governance policies for NWF's supporter data, ensuring compliance with applicable organization and policy standards. Collaboration and Strategy Partner with cross-functional teams and data owners (e.g. development, fundraising, legal, marketing, and operations) to align system capabilities with organizational requirements. Develop and implement strategies for improving operational efficiency, such as streamlining processes, eliminating redundancies, and elevating system capabilities. Collaborate with data owners and the Data Strategy team to ensure system configuration allows for seamless analytics and reporting. Help evaluate and adopt emerging technologies - including AI-powered tools - to enhance productivity. Qualifications: Skills and Competencies Strong analytical and problem-solving skills. Ability to troubleshoot creatively and critically think through implications beyond what is immediately apparent. Ability to manage multiple priorities while maintaining a positive outlook. Excellent communication skills. Comfortable sharing technical concepts in a way everyone can understand. Ability to collaborate effectively with diverse teams and stakeholders. Excellent organizational skills with strong attention to detail and accuracy. Flexibility, reliability, determination, and a sense of humor. A passion for continuous improvement and learning new technologies. Willingness to adapt to changing organizational needs and proactively seek solutions. The employee's actions are expected to reflect the values of the National Wildlife Federation. Minimum Experience 2+ years experience in an administrator role for an enterprise CRM (Microsoft Dynamics, Salesforce, Blackbaud CRM). 2+ years experience serving as a support contact for CRM users, technical staff, and vendors. 2+ years experience implementing data hygiene best practices, crafting data governance principles, and performing data integrity tasks. 2+ years experience conducting data imports, exports, and validation activities for enterprise systems. Preferred Experience Knowledge of nonprofit operations, including donor database management, fundraising campaigns, and program delivery. Experience with Salesforce nonprofit applications or Salesforce Administrator certification. Experience implementing system data integrations and APIs. Experience with Tableau or a similar reporting platform. Experience working with complex data sets in SQL Server. Minimum Education Requirements Bachelor's degree from an accredited college or university. pplicants are invited to learn more about National Wildlife Federation's required equity competencies at -Us/Careers. Travel Requirements: There may be 1-10 travel days per year to attend conferences and perform field office visits. Location and Work Mode: This position will be based in Reston, Virginia. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. In this position, the employee may work hybrid or fully remote to be decided jointly with their supervisor in the final stages of the interview process. For more information on Work Modes, please review the benefits section of our careers page: -Us/Careers Physical Requirements of the Job: Remaining in a normal seated or standing position for extended periods; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example, using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about the workspace. The position requires mobility, including moving materials weighing up to several pounds (such as a laptop computer or tablet). Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis. Please Note: This job description sets forth the job's principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word "may," the Essential Duties and Responsibilities described above are "essential functions" of the job, as defined by the Americans with Disabilities Act. Compensation and Benefits: The salary range for this position is $60,000 - $70,000, commensurate with experience. We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America's best small employers! We value work-life balance and a family-friendly atmosphere with flexible scheduling. We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting. We offer benefits so you feel restored and fueled through the day and week. We offer these supports to help manage your mental, emotional, and physical health: Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member - including pets), and 11 holidays We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family. Up to 16 weeks of fully paid Family and Medical Leave Low-cost health, dental, and vision insurance options - all outpatient mental health is covered at in-network rates Therapist available at no cost . click apply for full job details
09/26/2026
Full time
Job Description Job Description Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change. To support our mission, we are seeking a Data & Systems Specialist to join our Data & Technology Department. This role works at the intersection of data, systems, and stakeholder support. The Data & Systems Specialist is responsible for managing, maintaining, and optimizing data and business processes for NWF's mission-critical supporter systems. This role is a vital resource for system users, developers, project managers, data analysts, and vendors. They work with stakeholders to ensure alignment with the organization's fundraising, engagement, programmatic, and operational goals. They provide user support, manage process documentation, and execute training plans to enhance user adoption and optimization. The Data & Systems Specialist plays a key role in ensuring the data hygiene, data governance, and integrity of our supporter systems. The person in this role is expected to be proactive, detail-oriented, and an effective communicator. The Data & Systems Specialist will be part of the Data & Systems team and report to the Senior Manager of System Strategy & Projects. Principle Duties (major areas of responsibility): System Administration Serve as primary administrator for the CRM database (currently Microsoft Dynamics). Configure fields, forms, views, automations, reports, dashboards, and user security permissions. Troubleshoot system issues and partner with key stakeholders to identify and deploy practical solutions. Execute system improvements and upgrades in collaboration with system users, developers, project managers, data analysts, and vendors. Create and perform quality assurance testing scripts related to functionality enhancements or bug fixes. Build queries and run reports to distribute to system stakeholders. Serve as a backup for NWF's Data Operations Manager to perform key functions when coverage is needed. User Support and Training Manage the CRM support inbox, acting as primary point of contact for CRM-related questions and feedback. Provide hands-on support to CRM users, addressing database questions, data inquiries, technical issues, and ensuring efficient and effective system utilization. Regularly meet with CRM super users and gather feedback to improve functionality and data processes. Develop and deliver optimized help documentation, training sessions, user surveys, and newsletter communications. Create and maintain documentation related to system usage, processes, and connections across systems. Data Hygiene and Data Governance Manage NWF's Data Protection inbox to resolve data privacy and data removal requests from our supporters. Monitor and manage data integrity tasks for NWF's supporter data. Conduct regular data integrity checks to identify and resolve any data issues. Perform data management tasks such as data imports, exports, appends, and merges. Research, develop, and maintain data governance policies for NWF's supporter data, ensuring compliance with applicable organization and policy standards. Collaboration and Strategy Partner with cross-functional teams and data owners (e.g. development, fundraising, legal, marketing, and operations) to align system capabilities with organizational requirements. Develop and implement strategies for improving operational efficiency, such as streamlining processes, eliminating redundancies, and elevating system capabilities. Collaborate with data owners and the Data Strategy team to ensure system configuration allows for seamless analytics and reporting. Help evaluate and adopt emerging technologies - including AI-powered tools - to enhance productivity. Qualifications: Skills and Competencies Strong analytical and problem-solving skills. Ability to troubleshoot creatively and critically think through implications beyond what is immediately apparent. Ability to manage multiple priorities while maintaining a positive outlook. Excellent communication skills. Comfortable sharing technical concepts in a way everyone can understand. Ability to collaborate effectively with diverse teams and stakeholders. Excellent organizational skills with strong attention to detail and accuracy. Flexibility, reliability, determination, and a sense of humor. A passion for continuous improvement and learning new technologies. Willingness to adapt to changing organizational needs and proactively seek solutions. The employee's actions are expected to reflect the values of the National Wildlife Federation. Minimum Experience 2+ years experience in an administrator role for an enterprise CRM (Microsoft Dynamics, Salesforce, Blackbaud CRM). 2+ years experience serving as a support contact for CRM users, technical staff, and vendors. 2+ years experience implementing data hygiene best practices, crafting data governance principles, and performing data integrity tasks. 2+ years experience conducting data imports, exports, and validation activities for enterprise systems. Preferred Experience Knowledge of nonprofit operations, including donor database management, fundraising campaigns, and program delivery. Experience with Salesforce nonprofit applications or Salesforce Administrator certification. Experience implementing system data integrations and APIs. Experience with Tableau or a similar reporting platform. Experience working with complex data sets in SQL Server. Minimum Education Requirements Bachelor's degree from an accredited college or university. pplicants are invited to learn more about National Wildlife Federation's required equity competencies at -Us/Careers. Travel Requirements: There may be 1-10 travel days per year to attend conferences and perform field office visits. Location and Work Mode: This position will be based in Reston, Virginia. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. In this position, the employee may work hybrid or fully remote to be decided jointly with their supervisor in the final stages of the interview process. For more information on Work Modes, please review the benefits section of our careers page: -Us/Careers Physical Requirements of the Job: Remaining in a normal seated or standing position for extended periods; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example, using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about the workspace. The position requires mobility, including moving materials weighing up to several pounds (such as a laptop computer or tablet). Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis. Please Note: This job description sets forth the job's principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word "may," the Essential Duties and Responsibilities described above are "essential functions" of the job, as defined by the Americans with Disabilities Act. Compensation and Benefits: The salary range for this position is $60,000 - $70,000, commensurate with experience. We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America's best small employers! We value work-life balance and a family-friendly atmosphere with flexible scheduling. We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting. We offer benefits so you feel restored and fueled through the day and week. We offer these supports to help manage your mental, emotional, and physical health: Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member - including pets), and 11 holidays We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family. Up to 16 weeks of fully paid Family and Medical Leave Low-cost health, dental, and vision insurance options - all outpatient mental health is covered at in-network rates Therapist available at no cost . click apply for full job details
Job Description Job Description Company Description hy join Avery Dennison: We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at . Benefits: At Avery Dennison, some of the great benefits we provide are: Inclusive Healthcare: Anthem Inclusive Care is a no-cost program that helps you find doctors who will treat you with dignity and respect and who are experienced in providing compassionate, high-quality LGBTQ+ healthcare. Retirement Savings: We support your retirement readiness financially through company contributions to the 401(k) Plan, including an automatic contribution of 3% of eligible pay plus a matching contribution of 50% on the first 7% of eligible pay you contribute. Basic Life Insurance: Provides twice your base annual salary up to a $50,000 maximum at no cost to you. Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison. Job Description About the role: Working autonomously and regularly exercising independent judgment and discretion with limited supervision, the Client Specialist/On Site is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management, thus ensuring an exceptional client experience. This position is an individual contributor who serves as the primary point of contact for a major, significantly high-revenue assigned client and provides day-to-day client relationship management, including autonomously negotiating and committing to client deliverables, evaluating technical project requirements and data integrity, leveraging database queries, collaborating closely with IT and technical teams, and independently investigating and resolving client concerns on behalf of the Company. Key Responsibilities: This is a full-time, on-site position located at our client site in Little Rock, AR. Master assigned client business processes and organization to serve as the primary day-to-day relationship manager and "face" of the company for high-revenue client accounts. Manage and coordinate individual print and fulfillment projects, communicating clear client objectives, schedules, and requirements directly across internal departments. Evaluate technical project requirements, data integrity, and job management workflows while leveraging database queries and collaborating closely with IT, Creative, Operations, and Sales teams. Own the issue resolution process by independently investigating, escalating, addressing, and resolving client complaints, concerns, and internal workflow issues. Evaluate account responsibilities, negotiate client-specific Service Level Agreement deviations, and determine necessary commitments such as expedited shipping or production overtime to meet critical delivery requirements. Qualifications Qualifications: Bachelor's degree in business, marketing, or a similar field, or equivalent combination of education and work experience. At least 3 to 5 years of related business experience and/or training in client service. Proven ability to work autonomously with limited supervision, exercising independent judgment, discretion, and diplomacy with challenging clients. Technical proficiency in querying databases using SQL or similar tools, along with a general knowledge and understanding of coding languages. Excellent oral, written, and interpersonal communication skills with proficiency in software programs including Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software. Additional Information Equal Opportunity Employer: Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. Reasonable Accommodations Notice: If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact or to discuss reasonable accommodations. Identity Verification Notice: To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes. Pre-employment Screening Notice: As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with
09/26/2026
Full time
Job Description Job Description Company Description hy join Avery Dennison: We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at . Benefits: At Avery Dennison, some of the great benefits we provide are: Inclusive Healthcare: Anthem Inclusive Care is a no-cost program that helps you find doctors who will treat you with dignity and respect and who are experienced in providing compassionate, high-quality LGBTQ+ healthcare. Retirement Savings: We support your retirement readiness financially through company contributions to the 401(k) Plan, including an automatic contribution of 3% of eligible pay plus a matching contribution of 50% on the first 7% of eligible pay you contribute. Basic Life Insurance: Provides twice your base annual salary up to a $50,000 maximum at no cost to you. Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison. Job Description About the role: Working autonomously and regularly exercising independent judgment and discretion with limited supervision, the Client Specialist/On Site is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management, thus ensuring an exceptional client experience. This position is an individual contributor who serves as the primary point of contact for a major, significantly high-revenue assigned client and provides day-to-day client relationship management, including autonomously negotiating and committing to client deliverables, evaluating technical project requirements and data integrity, leveraging database queries, collaborating closely with IT and technical teams, and independently investigating and resolving client concerns on behalf of the Company. Key Responsibilities: This is a full-time, on-site position located at our client site in Little Rock, AR. Master assigned client business processes and organization to serve as the primary day-to-day relationship manager and "face" of the company for high-revenue client accounts. Manage and coordinate individual print and fulfillment projects, communicating clear client objectives, schedules, and requirements directly across internal departments. Evaluate technical project requirements, data integrity, and job management workflows while leveraging database queries and collaborating closely with IT, Creative, Operations, and Sales teams. Own the issue resolution process by independently investigating, escalating, addressing, and resolving client complaints, concerns, and internal workflow issues. Evaluate account responsibilities, negotiate client-specific Service Level Agreement deviations, and determine necessary commitments such as expedited shipping or production overtime to meet critical delivery requirements. Qualifications Qualifications: Bachelor's degree in business, marketing, or a similar field, or equivalent combination of education and work experience. At least 3 to 5 years of related business experience and/or training in client service. Proven ability to work autonomously with limited supervision, exercising independent judgment, discretion, and diplomacy with challenging clients. Technical proficiency in querying databases using SQL or similar tools, along with a general knowledge and understanding of coding languages. Excellent oral, written, and interpersonal communication skills with proficiency in software programs including Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software. Additional Information Equal Opportunity Employer: Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. Reasonable Accommodations Notice: If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact or to discuss reasonable accommodations. Identity Verification Notice: To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes. Pre-employment Screening Notice: As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with
Job Description Job Description VolP Specialist About Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. That's where you come in. Candidates must be in a reasonable commute of the office The position is a unique opportunity to Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S. Work in a challenging environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence. Conterra is passionate about delivering an excellent Customer Experience - helping customers thrive by providing solutions that enable them to be more efficient in the core business functions and by easing the transition from their former solution. This position plays an essential role in providing that excellent Customer Experience. What you will be doing The ideal candidate will ensure customer success, exceeding their expectations throughout the installation and setup process. You'll work directly with customers before, during and after their installation, promptly assisting them with the initial setup and configuration of their new solution. You'll assist with equipment activation, transferring phone numbers to Conterra from a prior carrier and ensure that Customers are getting maximum value out of their new services and features. Pre-Sales Hosted Voice SME Support - As needed for strategic accounts or complex solutions, support Sales as a Hosted Voice solution SME. Site Assessment & Data Gathering - Post sale, conduct a site assessment and data gathering initiative. Obtain pertinent information about network, users, devices, and call flows. Consultative Solution Design - Consult with customers on specific implementation details and solution options; how to utilize key features to improve their business processes. Customer Advocacy - Document the detailed solution requirements and mediate any implementation questions between Conterra and the Customer. Work with the Service Delivery team and the Customer to coordinate solution implementation, testing, and number porting as part of a pre-defined onboarding process; meeting deadlines, SLAs and ensuring the Customer's expectations are managed during the entirety of the onboarding process. Be the Customer's primary support resource during onboarding and incubation stages. Implementation Support - On-site support of Field technicians during the implementation phase as well and helping the customers configure telephone extensions, services, and activate equipment. On-site Customer Training - Provide customer training on the use of phones, features, and portal. Initial Customer Support - Provide outstanding customer service throughout the implementation process and incubation-period by resolving immediate escalations to ensure customer satisfaction. Facilitate a smooth transition to other Conterra Operations teams at the end of the incubation period. Travel 50% in Market as well as occasional travel to Headquarters for training What you will need 1+ Years of providing customer service, preferably in a cloud computing or telephony environment Ability to listen, analyze, troubleshoot and to resolve common customer inquiries Strong organizational and time management skills. Must be able to effectively coordinate projects and can manage multiple projects and tasks concurrently. Excellent verbal and written communication skills Team player with a positive attitude. Ability to work well with business partners, customers, and vendors. Understanding of Unified Communications and VoIP technologies Demonstrate a high degree of initiative and self-guided work management Strong desire to develop new technical knowledge and professional skills on a continual basis Four (4) years or more relevant telecommunications experience preferred Must have a clean and Valid Drivers license What we offer Core values that embody teamwork, integrity, and excellence A super talented team who values hard work, success, and fun :) Work/ Life Balance Premium health benefits (medical, dental, vision, flex spending, etc.) Flexible and generous PTO schedule + paid holiday schedule 401K program Diversity & Inclusion Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization
09/26/2026
Full time
Job Description Job Description VolP Specialist About Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. That's where you come in. Candidates must be in a reasonable commute of the office The position is a unique opportunity to Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S. Work in a challenging environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence. Conterra is passionate about delivering an excellent Customer Experience - helping customers thrive by providing solutions that enable them to be more efficient in the core business functions and by easing the transition from their former solution. This position plays an essential role in providing that excellent Customer Experience. What you will be doing The ideal candidate will ensure customer success, exceeding their expectations throughout the installation and setup process. You'll work directly with customers before, during and after their installation, promptly assisting them with the initial setup and configuration of their new solution. You'll assist with equipment activation, transferring phone numbers to Conterra from a prior carrier and ensure that Customers are getting maximum value out of their new services and features. Pre-Sales Hosted Voice SME Support - As needed for strategic accounts or complex solutions, support Sales as a Hosted Voice solution SME. Site Assessment & Data Gathering - Post sale, conduct a site assessment and data gathering initiative. Obtain pertinent information about network, users, devices, and call flows. Consultative Solution Design - Consult with customers on specific implementation details and solution options; how to utilize key features to improve their business processes. Customer Advocacy - Document the detailed solution requirements and mediate any implementation questions between Conterra and the Customer. Work with the Service Delivery team and the Customer to coordinate solution implementation, testing, and number porting as part of a pre-defined onboarding process; meeting deadlines, SLAs and ensuring the Customer's expectations are managed during the entirety of the onboarding process. Be the Customer's primary support resource during onboarding and incubation stages. Implementation Support - On-site support of Field technicians during the implementation phase as well and helping the customers configure telephone extensions, services, and activate equipment. On-site Customer Training - Provide customer training on the use of phones, features, and portal. Initial Customer Support - Provide outstanding customer service throughout the implementation process and incubation-period by resolving immediate escalations to ensure customer satisfaction. Facilitate a smooth transition to other Conterra Operations teams at the end of the incubation period. Travel 50% in Market as well as occasional travel to Headquarters for training What you will need 1+ Years of providing customer service, preferably in a cloud computing or telephony environment Ability to listen, analyze, troubleshoot and to resolve common customer inquiries Strong organizational and time management skills. Must be able to effectively coordinate projects and can manage multiple projects and tasks concurrently. Excellent verbal and written communication skills Team player with a positive attitude. Ability to work well with business partners, customers, and vendors. Understanding of Unified Communications and VoIP technologies Demonstrate a high degree of initiative and self-guided work management Strong desire to develop new technical knowledge and professional skills on a continual basis Four (4) years or more relevant telecommunications experience preferred Must have a clean and Valid Drivers license What we offer Core values that embody teamwork, integrity, and excellence A super talented team who values hard work, success, and fun :) Work/ Life Balance Premium health benefits (medical, dental, vision, flex spending, etc.) Flexible and generous PTO schedule + paid holiday schedule 401K program Diversity & Inclusion Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization
Job Description Job Description Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology. Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere. Summary: We are seeking a highly skilled and innovative hardware engineer to lead development of advanced fluidic subsystems in kidney stone treatment. This role focuses on the design and control of irrigation and aspiration systems, combining pumps, valves, sensors, tubing sets, and embedded software into safe and reliable products. This is a hands on technical leadership role for an engineer who enjoys developing both hardware and control algorithms, working across mechanical, electrical, and software boundaries to deliver clinically robust performance. This role requires ensuring that all engineering efforts comply with industry standards and regulatory requirements, while aligning with strategic business objectives. In This Role, You Will: Own and architect end-to-end fluid control systems across capital equipment and disposable instruments/tubing sets. Define and drive development of control algorithms to regulate irrigation and aspiration under varying clinical and patient conditions. Define system/sub-system performance requirements for flow, pressure, responsiveness, alarms, and fault detection. Perform system modeling, trade studies, prototyping and bench testing to educate key component selection (pumps, sensors, actuators), validate decisions and de-risk technical challenges. Individually contribute to mechanical/electromechanical design for critical fluidics subsystem components and assemblies and provide expert design review of other team-members designs. Lead cross-functional alignment across internal teams and external partners to ensure architectural integrity, V&V readiness, and production scalability. Collaborate with Systems & Test Engineering to drive design verification test planning and execution for fluid control hardware subsystems. Lead hardware sub-system risk management activities (e.g., FMEA). Organize system/sub-system-level technical design reviews to ensure coherent design across hardware, firmware and software interfaces. Collaborate with suppliers and internal operations representatives to perform root cause investigation, component lifecycle management and continuous improvement. Provide deep subject matter expertise toward the technology roadmap for fluidics and controls and related research endeavors. Partner closely with mechanical, electrical, software, systems, clinical, quality, regulatory and other cross-functional teams to bring prototypes to the market. Mentor junior and non-specialist engineering talent, promoting a collaborative and high-performance work environment. Who You Will Report To: Director, Vision and Sensor Systems Requirements: Bachelor's degree in Mechanical Engineering, Biomedical Engineering, Electrical Engineering, Mechatronics, or a related discipline. Master's or PhD in a relevant engineering discipline preferred. 15+ years of experience developing fluidic, mechatronic, or control systems in a regulated product environment. Experience with owning end-to-end hardware system architectures for fluidic control systems. Preferred familiarity with disposable fluidic component design and reusable/disposable system interfaces. Proven experience developing and tuning closed loop control systems for electromechanical hardware. Preferred experience with irrigation and aspiration systems, endoscopic or urological devices, or surgical fluid management platforms. Experience with pressure, flow, air in line, or occlusion detection preferred. Experience prototyping and testing systems at the bench and subsystem level, including proficiency with prototype embedded software development (e.g., C/C++, Python, or similar) to support hardware designs. Strong first-principles thinker with expert-level fundamentals in fluid dynamics applied to precision fluid delivery in complex devices. Ability to design experiments, analyze data, and translate results into design improvements. Clear technical communication skills and ability to influence across multidisciplinary teams. Experience leading external vendors and contract development firms. Exceptional structured problem-solving skills and experience leading multifunctional technical project teams through all development lifecycle phases. Prior work on medical devices or other safety critical products, including knowledge of IEC 60601, ISO 13485, and medical device design controls. Experience in requirements definition, design reviews, design verification, change management and risk control Ability to travel domestically and internationally up to 10% of the time. What We Offer: At Calyxo, you will be part of a knowledgeable, high-achieving, experienced, and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself. We also offer an attractive compensation package, which includes: A competitive base salary of $250,000 - $270,000 and variable incentive plan Stock options - ownership and a stake in growing a mission-driven company Employee benefits package that includes 401(k), healthcare insurance and paid vacation Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Disclaimer: At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following: Structured Interview Process : Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture. Verification of Identity : We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment. Beware of Scams : Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of . If you receive a request for information from any other domain, please contact us directly at to verify the legitimacy of the communication. We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.
09/26/2026
Full time
Job Description Job Description Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology. Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere. Summary: We are seeking a highly skilled and innovative hardware engineer to lead development of advanced fluidic subsystems in kidney stone treatment. This role focuses on the design and control of irrigation and aspiration systems, combining pumps, valves, sensors, tubing sets, and embedded software into safe and reliable products. This is a hands on technical leadership role for an engineer who enjoys developing both hardware and control algorithms, working across mechanical, electrical, and software boundaries to deliver clinically robust performance. This role requires ensuring that all engineering efforts comply with industry standards and regulatory requirements, while aligning with strategic business objectives. In This Role, You Will: Own and architect end-to-end fluid control systems across capital equipment and disposable instruments/tubing sets. Define and drive development of control algorithms to regulate irrigation and aspiration under varying clinical and patient conditions. Define system/sub-system performance requirements for flow, pressure, responsiveness, alarms, and fault detection. Perform system modeling, trade studies, prototyping and bench testing to educate key component selection (pumps, sensors, actuators), validate decisions and de-risk technical challenges. Individually contribute to mechanical/electromechanical design for critical fluidics subsystem components and assemblies and provide expert design review of other team-members designs. Lead cross-functional alignment across internal teams and external partners to ensure architectural integrity, V&V readiness, and production scalability. Collaborate with Systems & Test Engineering to drive design verification test planning and execution for fluid control hardware subsystems. Lead hardware sub-system risk management activities (e.g., FMEA). Organize system/sub-system-level technical design reviews to ensure coherent design across hardware, firmware and software interfaces. Collaborate with suppliers and internal operations representatives to perform root cause investigation, component lifecycle management and continuous improvement. Provide deep subject matter expertise toward the technology roadmap for fluidics and controls and related research endeavors. Partner closely with mechanical, electrical, software, systems, clinical, quality, regulatory and other cross-functional teams to bring prototypes to the market. Mentor junior and non-specialist engineering talent, promoting a collaborative and high-performance work environment. Who You Will Report To: Director, Vision and Sensor Systems Requirements: Bachelor's degree in Mechanical Engineering, Biomedical Engineering, Electrical Engineering, Mechatronics, or a related discipline. Master's or PhD in a relevant engineering discipline preferred. 15+ years of experience developing fluidic, mechatronic, or control systems in a regulated product environment. Experience with owning end-to-end hardware system architectures for fluidic control systems. Preferred familiarity with disposable fluidic component design and reusable/disposable system interfaces. Proven experience developing and tuning closed loop control systems for electromechanical hardware. Preferred experience with irrigation and aspiration systems, endoscopic or urological devices, or surgical fluid management platforms. Experience with pressure, flow, air in line, or occlusion detection preferred. Experience prototyping and testing systems at the bench and subsystem level, including proficiency with prototype embedded software development (e.g., C/C++, Python, or similar) to support hardware designs. Strong first-principles thinker with expert-level fundamentals in fluid dynamics applied to precision fluid delivery in complex devices. Ability to design experiments, analyze data, and translate results into design improvements. Clear technical communication skills and ability to influence across multidisciplinary teams. Experience leading external vendors and contract development firms. Exceptional structured problem-solving skills and experience leading multifunctional technical project teams through all development lifecycle phases. Prior work on medical devices or other safety critical products, including knowledge of IEC 60601, ISO 13485, and medical device design controls. Experience in requirements definition, design reviews, design verification, change management and risk control Ability to travel domestically and internationally up to 10% of the time. What We Offer: At Calyxo, you will be part of a knowledgeable, high-achieving, experienced, and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself. We also offer an attractive compensation package, which includes: A competitive base salary of $250,000 - $270,000 and variable incentive plan Stock options - ownership and a stake in growing a mission-driven company Employee benefits package that includes 401(k), healthcare insurance and paid vacation Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Disclaimer: At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following: Structured Interview Process : Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture. Verification of Identity : We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment. Beware of Scams : Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of . If you receive a request for information from any other domain, please contact us directly at to verify the legitimacy of the communication. We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.
Job Description Job Description Purpose Information technology is foundational to how Citadel Aviation operates at every site, from the systems that move work across the hangar floor and the shops to the platforms that support administrative staff. Secure, reliable network and identity infrastructure enable Citadel to operate without interruption, protect its work and its people, and meet its obligations to customers and partners. This role owns the design, operation, and security of Citadel's network and identity infrastructure across every Citadel site: reliable connectivity, a hardened identity platform, and a security posture that scales with the business. The role serves as Citadel's internal technical counterpart to the company's security SOC and managed detection and response (MDR) provider, partners with IT leadership and peers across IT and the business, owns assigned IT projects, and is accountable for the reliability of the network and the strength of the security posture across every site. Environment The technology stack includes Palo Alto next-generation firewalls, Cisco switching, Meraki wireless, Microsoft 365 with Entra ID for identity, Microsoft Defender for Endpoint and Intune for endpoint security and management, Tenable for vulnerability management, and KnowBe4 for security awareness. Security operations are delivered in partnership with an external SOC and MDR provider. Essential Job Functions Own the design, operation, and security of Citadel's network infrastructure across all sites. Maintain firewalls, switching, wireless, ISP connectivity, and backup connectivity. Design and implement upgrades to support growth, lead network design and turn-up for new Citadel facilities, and maintain secure connectivity between sites, between sites and the cloud, and for remote users. Own the design, operation, and security of Citadel's voice and unified communications infrastructure, including the company's calling system, VOIP infrastructure, and integration with Microsoft 365 communications. Maintain consistent network and security service quality across all Citadel sites. Travel between sites is heavier during the initial standardization phase across existing sites and during turn-up of new sites, and lighter once the environment reaches steady state. Perform in line with established KPIs and service-level targets, including network availability, security patch SLA, mean time to remediate vulnerabilities, mean time to respond to security incidents, and related measures. Track and report performance regularly to IT leadership. Serve as the internal technical counterpart to the company's security SOC and MDR provider, who operate detection, monitoring, and response. Partner closely on detection tuning, alert triage, investigation, and remediation. Own endpoint security policy across the Microsoft 365 platform, including Microsoft Defender for Endpoint configuration, conditional access, identity hardening, and Intune security baselines. Partner with the IT manager and the support team on day-to-day operation and enforcement. Own technical email security controls, including anti-phishing, anti-malware, secure transport, and tenant security configuration. Partner with the IT manager on user-facing reporting and response workflows. Run Citadel's vulnerability management process in partnership with the MDR provider. Operate scanning tooling, prioritize findings, and drive remediation across the IT organization. Own identity and access management hardening, including multi-factor authentication, conditional access policy, privileged access controls, and account lifecycle hygiene. Set program direction and content for Citadel's cybersecurity awareness program, including training plans, phishing simulation strategy, and ongoing user education topics. Partner with the IT manager, who runs the user-facing activities and reporting. Conduct third-party security review of new vendors, software platforms, and integrations before they enter the environment. Assess data handling, integration security, and ongoing risk; track approval and remediation. Coordinate Citadel's response to external security assessments, including penetration testing, cyber insurance reviews, customer security questionnaires, and regulatory inquiries. Scope engagements, work with vendors, maintain evidence, and track remediation. Deliver assigned IT projects within networking and security, and contribute to broader IT initiatives. Coordinate with IT leadership and peers, and engage external specialists and contractors as needed. Partner with IT leadership and peers in infrastructure, support, and software development on initiatives originating in those service lines. Contribute network and security expertise to keep delivery on track. Own vendor relationships within the network and security portfolio, including ISPs, network hardware, security tooling, and specialized contractors. Take on broader IT vendor relationships as assigned. Own the network and security operating budget, with broader budget scope as assigned. Track expenses, project upcoming needs, and provide input on annual IT budget planning. Own the on-call rotation for network and security incidents. Drive diagnosis, coordinate internal and external resources, and engage directly in resolution. Own incident communication for network and security events. Notify IT leadership and impacted business stakeholders, provide regular status updates throughout an incident, and deliver post-incident summaries with root cause and follow-up actions. Conduct periodic internal security audits across user access, identity hygiene, configuration baselines, vulnerability posture, and policy adherence. Remediate findings in partnership with the IT manager. Maintain and enforce IT network and security policies, procedures, runbooks, technical documentation, and asset inventory. Contribute to the creation and modification of policies as needed. Identify and propose improvements in network design, security posture, monitoring coverage, and tool consolidation. Deliver approved initiatives. Non-Essential Functions Running cables and installing hardware. Other duties as assigned. Minimum Qualifications or Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or a related technical discipline. Equivalent professional experience considered in lieu of degree. 5+ years of progressive experience in enterprise network engineering and information security. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Experience operating in partnership with a managed detection and response (MDR) provider or security operations center (SOC). Experience with vulnerability management, including scanning tooling (Tenable Nessus or comparable), prioritization, and driving remediation across an organization. Experience operating in an environment with regular external security assessments (penetration testing, cyber insurance reviews, customer security audits) and remediating findings under deadline. Experience supporting multi-site operations or production environments where uptime, security, and consistency of service are operational requirements. Experience delivering IT projects from scope through completion, including scheduling, vendor coordination, and budget tracking. Demonstrated ability to communicate technical concepts clearly to non-technical business stakeholders and to senior leadership. Demonstrated experience adhering to and enforcing security best practices across network, endpoint, and identity domains. Preferred Qualifications or Experience Experience in aviation, aerospace, manufacturing, MRO, or other regulated operational environments. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Active IT industry certifications such as CompTIA Security+ or Network+, Cisco CCNA / CCNP, Palo Alto PCNSA / PCNSE, Microsoft Security or Identity certifications, CISSP, GIAC, or comparable. Experience designing and bringing up network infrastructure at new sites or facilities. Experience with SD-WAN, zero-trust architecture, network segmentation, or related modern network design patterns. Familiarity with security frameworks (NIST, CIS) and audit or compliance work. Experience with security awareness platforms (KnowBe4 or comparable). Experience administering identity and access controls in a hybrid or cloud-first environment. Experience with VOIP or unified communications infrastructure. Supervisory Responsibilities This position has no direct reports. Coordinates day-to-day with external network and security contractors, managed-service providers, and the company's SOC and MDR partner. Provides technical guidance and security expertise to IT team peers and to business stakeholders as needed. Knowledge, Skills, and Other Attributes Deep technical expertise across enterprise networking (firewalls, switching, wireless, routing) and information security (endpoint, identity, vulnerability management, security monitoring). . click apply for full job details
09/26/2026
Full time
Job Description Job Description Purpose Information technology is foundational to how Citadel Aviation operates at every site, from the systems that move work across the hangar floor and the shops to the platforms that support administrative staff. Secure, reliable network and identity infrastructure enable Citadel to operate without interruption, protect its work and its people, and meet its obligations to customers and partners. This role owns the design, operation, and security of Citadel's network and identity infrastructure across every Citadel site: reliable connectivity, a hardened identity platform, and a security posture that scales with the business. The role serves as Citadel's internal technical counterpart to the company's security SOC and managed detection and response (MDR) provider, partners with IT leadership and peers across IT and the business, owns assigned IT projects, and is accountable for the reliability of the network and the strength of the security posture across every site. Environment The technology stack includes Palo Alto next-generation firewalls, Cisco switching, Meraki wireless, Microsoft 365 with Entra ID for identity, Microsoft Defender for Endpoint and Intune for endpoint security and management, Tenable for vulnerability management, and KnowBe4 for security awareness. Security operations are delivered in partnership with an external SOC and MDR provider. Essential Job Functions Own the design, operation, and security of Citadel's network infrastructure across all sites. Maintain firewalls, switching, wireless, ISP connectivity, and backup connectivity. Design and implement upgrades to support growth, lead network design and turn-up for new Citadel facilities, and maintain secure connectivity between sites, between sites and the cloud, and for remote users. Own the design, operation, and security of Citadel's voice and unified communications infrastructure, including the company's calling system, VOIP infrastructure, and integration with Microsoft 365 communications. Maintain consistent network and security service quality across all Citadel sites. Travel between sites is heavier during the initial standardization phase across existing sites and during turn-up of new sites, and lighter once the environment reaches steady state. Perform in line with established KPIs and service-level targets, including network availability, security patch SLA, mean time to remediate vulnerabilities, mean time to respond to security incidents, and related measures. Track and report performance regularly to IT leadership. Serve as the internal technical counterpart to the company's security SOC and MDR provider, who operate detection, monitoring, and response. Partner closely on detection tuning, alert triage, investigation, and remediation. Own endpoint security policy across the Microsoft 365 platform, including Microsoft Defender for Endpoint configuration, conditional access, identity hardening, and Intune security baselines. Partner with the IT manager and the support team on day-to-day operation and enforcement. Own technical email security controls, including anti-phishing, anti-malware, secure transport, and tenant security configuration. Partner with the IT manager on user-facing reporting and response workflows. Run Citadel's vulnerability management process in partnership with the MDR provider. Operate scanning tooling, prioritize findings, and drive remediation across the IT organization. Own identity and access management hardening, including multi-factor authentication, conditional access policy, privileged access controls, and account lifecycle hygiene. Set program direction and content for Citadel's cybersecurity awareness program, including training plans, phishing simulation strategy, and ongoing user education topics. Partner with the IT manager, who runs the user-facing activities and reporting. Conduct third-party security review of new vendors, software platforms, and integrations before they enter the environment. Assess data handling, integration security, and ongoing risk; track approval and remediation. Coordinate Citadel's response to external security assessments, including penetration testing, cyber insurance reviews, customer security questionnaires, and regulatory inquiries. Scope engagements, work with vendors, maintain evidence, and track remediation. Deliver assigned IT projects within networking and security, and contribute to broader IT initiatives. Coordinate with IT leadership and peers, and engage external specialists and contractors as needed. Partner with IT leadership and peers in infrastructure, support, and software development on initiatives originating in those service lines. Contribute network and security expertise to keep delivery on track. Own vendor relationships within the network and security portfolio, including ISPs, network hardware, security tooling, and specialized contractors. Take on broader IT vendor relationships as assigned. Own the network and security operating budget, with broader budget scope as assigned. Track expenses, project upcoming needs, and provide input on annual IT budget planning. Own the on-call rotation for network and security incidents. Drive diagnosis, coordinate internal and external resources, and engage directly in resolution. Own incident communication for network and security events. Notify IT leadership and impacted business stakeholders, provide regular status updates throughout an incident, and deliver post-incident summaries with root cause and follow-up actions. Conduct periodic internal security audits across user access, identity hygiene, configuration baselines, vulnerability posture, and policy adherence. Remediate findings in partnership with the IT manager. Maintain and enforce IT network and security policies, procedures, runbooks, technical documentation, and asset inventory. Contribute to the creation and modification of policies as needed. Identify and propose improvements in network design, security posture, monitoring coverage, and tool consolidation. Deliver approved initiatives. Non-Essential Functions Running cables and installing hardware. Other duties as assigned. Minimum Qualifications or Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or a related technical discipline. Equivalent professional experience considered in lieu of degree. 5+ years of progressive experience in enterprise network engineering and information security. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Experience operating in partnership with a managed detection and response (MDR) provider or security operations center (SOC). Experience with vulnerability management, including scanning tooling (Tenable Nessus or comparable), prioritization, and driving remediation across an organization. Experience operating in an environment with regular external security assessments (penetration testing, cyber insurance reviews, customer security audits) and remediating findings under deadline. Experience supporting multi-site operations or production environments where uptime, security, and consistency of service are operational requirements. Experience delivering IT projects from scope through completion, including scheduling, vendor coordination, and budget tracking. Demonstrated ability to communicate technical concepts clearly to non-technical business stakeholders and to senior leadership. Demonstrated experience adhering to and enforcing security best practices across network, endpoint, and identity domains. Preferred Qualifications or Experience Experience in aviation, aerospace, manufacturing, MRO, or other regulated operational environments. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Active IT industry certifications such as CompTIA Security+ or Network+, Cisco CCNA / CCNP, Palo Alto PCNSA / PCNSE, Microsoft Security or Identity certifications, CISSP, GIAC, or comparable. Experience designing and bringing up network infrastructure at new sites or facilities. Experience with SD-WAN, zero-trust architecture, network segmentation, or related modern network design patterns. Familiarity with security frameworks (NIST, CIS) and audit or compliance work. Experience with security awareness platforms (KnowBe4 or comparable). Experience administering identity and access controls in a hybrid or cloud-first environment. Experience with VOIP or unified communications infrastructure. Supervisory Responsibilities This position has no direct reports. Coordinates day-to-day with external network and security contractors, managed-service providers, and the company's SOC and MDR partner. Provides technical guidance and security expertise to IT team peers and to business stakeholders as needed. Knowledge, Skills, and Other Attributes Deep technical expertise across enterprise networking (firewalls, switching, wireless, routing) and information security (endpoint, identity, vulnerability management, security monitoring). . click apply for full job details
Job Description Job Description The Digital Services Specialist is responsible for driving dealership performance and client success across assigned retailer accounts and Regions. This role serves as a strategic partner to dealerships and assigned Regions, delivering structured lead management, Business Development Center (BDC) optimization, and digital sales process training aligned with brand standards and KPIs. The Digital Services Specialist supports approximately 20-25 retailers per region through a combination of on-site and virtual engagement, with travel comprising approximately 80% of the role. This position ensures consistent execution of best practices in lead response, customer engagement, and appointment conversion. Core responsibilities include managing ongoing Region and dealer client communications, tracking and analyzing performance results, and providing timely guidance, support, and solutions to dealership partners. In addition to performance consulting, this role is responsible for delivering training through webinars, workshops, and in-dealership sessions, as well as contributing to the development and continuous improvement of training curriculum and materials. The Digital Services Specialist will also support broader program initiatives, including maintaining training platforms, assisting with digital marketing and communication efforts, participating in event planning and content, and supporting online community engagement. This position requires a balance of consulting, training, relationship management, operational support, and extensive travel to ensure consistent program execution, measurable performance improvement, and a high level of client satisfaction across the retailer network. Duties and Responsibilities Account Management • Serve as the primary point of contact for assigned Volvo Regions and dealership accounts. • Build and maintain strong relationships with Volvo National and Regional personnel, dealer leadership, Marketing managers, BDC managers, and sales teams. • Conduct regular performance reviews using key KPIs, including lead engagement, appointment set/show/sold rates, and close rates. • Identify performance gaps and deliver actionable improvement plans aligned with OEM standards (e.g., Volvo Cars USA KPIs). • Adapt strategies based on Volvo regional priorities and evolving business needs. Internet Lead Response Training • Train dealership teams on structured lead handling processes, including speed-to-lead, personalization, and follow-up cadence. • Coach teams on executing high-impact Day 1 engagement strategies and long-term nurture processes. • Ensure effective use of CRM tools, video, text, and email communication to drive engagement and appointments. • Support implementation of best practices to improve engagement rates and conversion performance. BDC & Call Center Performance Development • Evaluate and optimize dealership BDC and call center operations. • Implement structured engagement processes, including rapid lead response and multi-channel communication strategies. • Train teams on relationship-based selling, objection handling, and appointment-setting techniques. • Reinforce accountability through daily lead management processes and performance tracking. • Provide ongoing coaching to sales leadership, BDC teams, and frontline staff. In-Retailer Support & Service Delivery • Conduct on-site and virtual retailer visits to assess performance and deliver training. • Evaluate lead handling workflows, response times, CRM utilization, and follow-up effectiveness. • Deliver KPI-driven recommendations and implement best practices within dealership operations. • Execute post-visit action plans and ensure accountability for sustained improvements. • Provide hands-on support in lead response management and appointment coordination as needed. Regional & Internal Collaboration • Maintain regular presence in regional stores (approximately 4 days per week) to support coordination and alignment and in the Regional offices as coordinated with Region staff. • Provide consistent communication and weekly updates to Region staff and internal stakeholders. • Collaborate cross-functionally with Enterprise, Digital, Sales, and Field teams to ensure alignment of strategy and execution. • Support integration of vendor services within broader OEM and organizational initiatives. Reporting & Data-Driven Performance Management • Deliver performance reporting aligned with existing dashboards and data sources. • Analyze CRM data, lead activity, and performance metrics to generate actionable insights. • Support refinement and automation of retailer-level reporting. • Utilize tools such as Pied Piper mystery shops and lead analytics to identify improvement opportunities. • Provide recurring summaries of performance trends, risks, and opportunities. Program Execution, Optimization & Flexibility • Continuously optimize service delivery based on performance trends and dealership needs. • Adjust focus areas and strategies as business priorities evolve. • Maintain consistency in program execution while allowing for regional customization. • Ensure alignment with defined program standards, KPIs, and performance expectations. Additional Program Responsibilities • Deliver or assign workshops and training programs across approximately 20-25 retailers per assigned region. • Provide managed lead handling support, including response management and appointment coordination where required. • Ensure alignment with OEM standards, KPIs, and program expectations. • Maintain flexibility to scale services and adjust engagement models based on regional needs. • Execute high-quality in-dealership and virtual training engagements. Operational & Administrative Expectations • Maintain accurate and timely expense reporting in compliance with company policies. • Effectively manage travel schedules, budgets, and logistics across assigned regions. • Demonstrate strong organizational discipline in tracking activities, reporting outcomes, and managing time across multiple accounts. • Ensure proper documentation of dealership visits, action plans, and follow-up progress. Qualifications • Bachelor's degree preferred, or an equivalent combination of education and relevant experience. • Minimum of 5 years of retail automotive experience; Sales Manager experience strongly preferred. • Demonstrated ability to lead, coach, and motivate teams to drive performance improvement. • Strong analytical and problem-solving skills, with experience evaluating workflows and implementing effective solutions. • Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels of an organization. • Proven ability to build relationships, influence decision-making, and navigate complex client environments. • Solid understanding of organizational operations, change management, and performance improvement strategies. • Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines. • High level of professionalism, adaptability, and resourcefulness in a fast-paced environment. • Ability to prioritize competing demands and operate with a strong sense of urgency. • Comfortable presenting, training, and facilitating discussions with diverse audiences. • Advanced proficiency in Microsoft Office and general business systems. • Demonstrated commitment to continuous learning and professional development. • Ability to maintain confidentiality and handle sensitive information appropriately. • Willingness and ability to travel up to 80%.
09/26/2026
Full time
Job Description Job Description The Digital Services Specialist is responsible for driving dealership performance and client success across assigned retailer accounts and Regions. This role serves as a strategic partner to dealerships and assigned Regions, delivering structured lead management, Business Development Center (BDC) optimization, and digital sales process training aligned with brand standards and KPIs. The Digital Services Specialist supports approximately 20-25 retailers per region through a combination of on-site and virtual engagement, with travel comprising approximately 80% of the role. This position ensures consistent execution of best practices in lead response, customer engagement, and appointment conversion. Core responsibilities include managing ongoing Region and dealer client communications, tracking and analyzing performance results, and providing timely guidance, support, and solutions to dealership partners. In addition to performance consulting, this role is responsible for delivering training through webinars, workshops, and in-dealership sessions, as well as contributing to the development and continuous improvement of training curriculum and materials. The Digital Services Specialist will also support broader program initiatives, including maintaining training platforms, assisting with digital marketing and communication efforts, participating in event planning and content, and supporting online community engagement. This position requires a balance of consulting, training, relationship management, operational support, and extensive travel to ensure consistent program execution, measurable performance improvement, and a high level of client satisfaction across the retailer network. Duties and Responsibilities Account Management • Serve as the primary point of contact for assigned Volvo Regions and dealership accounts. • Build and maintain strong relationships with Volvo National and Regional personnel, dealer leadership, Marketing managers, BDC managers, and sales teams. • Conduct regular performance reviews using key KPIs, including lead engagement, appointment set/show/sold rates, and close rates. • Identify performance gaps and deliver actionable improvement plans aligned with OEM standards (e.g., Volvo Cars USA KPIs). • Adapt strategies based on Volvo regional priorities and evolving business needs. Internet Lead Response Training • Train dealership teams on structured lead handling processes, including speed-to-lead, personalization, and follow-up cadence. • Coach teams on executing high-impact Day 1 engagement strategies and long-term nurture processes. • Ensure effective use of CRM tools, video, text, and email communication to drive engagement and appointments. • Support implementation of best practices to improve engagement rates and conversion performance. BDC & Call Center Performance Development • Evaluate and optimize dealership BDC and call center operations. • Implement structured engagement processes, including rapid lead response and multi-channel communication strategies. • Train teams on relationship-based selling, objection handling, and appointment-setting techniques. • Reinforce accountability through daily lead management processes and performance tracking. • Provide ongoing coaching to sales leadership, BDC teams, and frontline staff. In-Retailer Support & Service Delivery • Conduct on-site and virtual retailer visits to assess performance and deliver training. • Evaluate lead handling workflows, response times, CRM utilization, and follow-up effectiveness. • Deliver KPI-driven recommendations and implement best practices within dealership operations. • Execute post-visit action plans and ensure accountability for sustained improvements. • Provide hands-on support in lead response management and appointment coordination as needed. Regional & Internal Collaboration • Maintain regular presence in regional stores (approximately 4 days per week) to support coordination and alignment and in the Regional offices as coordinated with Region staff. • Provide consistent communication and weekly updates to Region staff and internal stakeholders. • Collaborate cross-functionally with Enterprise, Digital, Sales, and Field teams to ensure alignment of strategy and execution. • Support integration of vendor services within broader OEM and organizational initiatives. Reporting & Data-Driven Performance Management • Deliver performance reporting aligned with existing dashboards and data sources. • Analyze CRM data, lead activity, and performance metrics to generate actionable insights. • Support refinement and automation of retailer-level reporting. • Utilize tools such as Pied Piper mystery shops and lead analytics to identify improvement opportunities. • Provide recurring summaries of performance trends, risks, and opportunities. Program Execution, Optimization & Flexibility • Continuously optimize service delivery based on performance trends and dealership needs. • Adjust focus areas and strategies as business priorities evolve. • Maintain consistency in program execution while allowing for regional customization. • Ensure alignment with defined program standards, KPIs, and performance expectations. Additional Program Responsibilities • Deliver or assign workshops and training programs across approximately 20-25 retailers per assigned region. • Provide managed lead handling support, including response management and appointment coordination where required. • Ensure alignment with OEM standards, KPIs, and program expectations. • Maintain flexibility to scale services and adjust engagement models based on regional needs. • Execute high-quality in-dealership and virtual training engagements. Operational & Administrative Expectations • Maintain accurate and timely expense reporting in compliance with company policies. • Effectively manage travel schedules, budgets, and logistics across assigned regions. • Demonstrate strong organizational discipline in tracking activities, reporting outcomes, and managing time across multiple accounts. • Ensure proper documentation of dealership visits, action plans, and follow-up progress. Qualifications • Bachelor's degree preferred, or an equivalent combination of education and relevant experience. • Minimum of 5 years of retail automotive experience; Sales Manager experience strongly preferred. • Demonstrated ability to lead, coach, and motivate teams to drive performance improvement. • Strong analytical and problem-solving skills, with experience evaluating workflows and implementing effective solutions. • Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels of an organization. • Proven ability to build relationships, influence decision-making, and navigate complex client environments. • Solid understanding of organizational operations, change management, and performance improvement strategies. • Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines. • High level of professionalism, adaptability, and resourcefulness in a fast-paced environment. • Ability to prioritize competing demands and operate with a strong sense of urgency. • Comfortable presenting, training, and facilitating discussions with diverse audiences. • Advanced proficiency in Microsoft Office and general business systems. • Demonstrated commitment to continuous learning and professional development. • Ability to maintain confidentiality and handle sensitive information appropriately. • Willingness and ability to travel up to 80%.
Job Description Job Description Our Mission: Touch Lives. Improve Outcomes. BioTouch is a single-source, international provider for all mission-critical kitting and logistics needs. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care to healthcare delivery. Simply put, we are doing our part in the healthcare specialty logistics arena! Responsibilities Our Role: The Digital Manufacturing Specialist bridges Product Development (PD) and the Manufacturing Execution Systems (MES) team, ensuring kits and workflows are onboarded accurately into BioTouch's Tulip and KitAI platforms. The immediate focus is training our KitAI vision models on our medical kits and serving as the platform SME at our facilities. This role also acts as the internal Tulip expert for PD and Account Management and contributes to automation and technology improvements on the production floor. This position will be located at our Columbus, GA facilities. Your Impact: Onboarding & Support: Train and validate KitAI vision models for medical kits; lead all KitAI onboardings and support models after go-live. Platform SME: Serve as the KitAI subject matter expert across facilities, providing troubleshooting and rapid response for high-priority or non-standard onboarding needs. Tulip Expertise: Act as the internal expert on Tulip capabilities and limitations; configure workflows and stations for new and existing kits, and guide PD and Account Management through onboarding and implementation. Kit & Process Onboarding: Interpret product specifications, labels, and kit requirements; partner with PD, Enterprise Account Managers, and Implementation Partners to translate customer requirements into accurate MES configurations with traceability and regulatory alignment. Process Improvement: Identify and implement improvements to onboarding and floor operations, with a focus on automation and technology; help develop standards that improve first-pass yield and reduce onboarding cycle times. Cross-Functional Collaboration: Ensure alignment between MES and PD; lead discussions with incomplete information and drive teams to clear decisions and action items. Required Skills What You Bring: Strong communication skills with the ability to lead cross-functional discussions and document configurations and user guidance clearly. Comfortable with ambiguity; organized, detail-oriented, and reliable on follow-through. Systems-thinking mindset and creative problem-solving in digital manufacturing environments. What We Need: BS in Information Systems, Engineering, or a related technical field. New graduates with relevant internship or project experience are encouraged to apply. 0-2 years of experience with digital production platforms, MES, or technical implementation preferred, but not required. What You'll Get: Medical, Dental, Vision after 30 days HSA and PPO plans available Company paid Life Insurance, AD&D, and Long Term Disability 401(k) with generous company match after 90 days Supplemental Voluntary Benefits like Short Term Disability, Critical Illness, Accident, and Hospital Indemnity Employee Assistance Program $500 Referral Bonus Available!
09/26/2026
Full time
Job Description Job Description Our Mission: Touch Lives. Improve Outcomes. BioTouch is a single-source, international provider for all mission-critical kitting and logistics needs. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care to healthcare delivery. Simply put, we are doing our part in the healthcare specialty logistics arena! Responsibilities Our Role: The Digital Manufacturing Specialist bridges Product Development (PD) and the Manufacturing Execution Systems (MES) team, ensuring kits and workflows are onboarded accurately into BioTouch's Tulip and KitAI platforms. The immediate focus is training our KitAI vision models on our medical kits and serving as the platform SME at our facilities. This role also acts as the internal Tulip expert for PD and Account Management and contributes to automation and technology improvements on the production floor. This position will be located at our Columbus, GA facilities. Your Impact: Onboarding & Support: Train and validate KitAI vision models for medical kits; lead all KitAI onboardings and support models after go-live. Platform SME: Serve as the KitAI subject matter expert across facilities, providing troubleshooting and rapid response for high-priority or non-standard onboarding needs. Tulip Expertise: Act as the internal expert on Tulip capabilities and limitations; configure workflows and stations for new and existing kits, and guide PD and Account Management through onboarding and implementation. Kit & Process Onboarding: Interpret product specifications, labels, and kit requirements; partner with PD, Enterprise Account Managers, and Implementation Partners to translate customer requirements into accurate MES configurations with traceability and regulatory alignment. Process Improvement: Identify and implement improvements to onboarding and floor operations, with a focus on automation and technology; help develop standards that improve first-pass yield and reduce onboarding cycle times. Cross-Functional Collaboration: Ensure alignment between MES and PD; lead discussions with incomplete information and drive teams to clear decisions and action items. Required Skills What You Bring: Strong communication skills with the ability to lead cross-functional discussions and document configurations and user guidance clearly. Comfortable with ambiguity; organized, detail-oriented, and reliable on follow-through. Systems-thinking mindset and creative problem-solving in digital manufacturing environments. What We Need: BS in Information Systems, Engineering, or a related technical field. New graduates with relevant internship or project experience are encouraged to apply. 0-2 years of experience with digital production platforms, MES, or technical implementation preferred, but not required. What You'll Get: Medical, Dental, Vision after 30 days HSA and PPO plans available Company paid Life Insurance, AD&D, and Long Term Disability 401(k) with generous company match after 90 days Supplemental Voluntary Benefits like Short Term Disability, Critical Illness, Accident, and Hospital Indemnity Employee Assistance Program $500 Referral Bonus Available!