Job DescriptionJob Description Are you a dynamic, seasoned client professional who lives on Long Island, NY and who excels at managing clients and can also help cultivate a client management team by developing processes and best practices - and delivering solutions that scale? If so, this Client Program Manager role is for you. We are looking for someone who has experience managing all aspects of client relationships and who wants to join a dynamic team that is quickly scaling to transform care delivery with its market-leading automated virtual health platform. In this position, you will need to bring passion as well as skills in relationship building, consulting, project management, business analysis, reporting, software lifecycle management, and scaling an organization. This position will require regular transportation to multiple locations primarily on Long Island but also to other sites across New York City. Responsibilities: Be the focal point for the client's every need and become a trusted advisor with clients by deeply understanding their business and aligning their needs with our solutions Track and monitor client status, identifying areas of concern, and pursue growth and upsell opportunities. Drive the onboarding of new client accounts and ensure successful implementations as well as deep trusted relationships. • Write technical and functional requirements, when necessary, during implementation. Act as client advocate while effectively collaborating with internal teams, including product management, content, engineering, growth, and finance. Support the reporting and analytics needs of the client. Build out client management processes internally and identify best practices. • Coordinate, execute, track, and deliver various customer projects from initiation through completion. Identify and resolve operational and services related issues to ensure customer satisfaction. • Assess risks at the customer project level so as to develop and execute risk and contingency management plans as needed. Inform senior management and clients on project status, schedules, and key issues on a regular basis. • Provide timely responses to all customer-driven performance inquiries. Work with the growth team on contract renewals, extensions, and scope change activities. • Improve key aspects of the project lifecycle to creatively address complex problems. Qualifications: Bachelor's degree 7+ years experience in account management & client services organizations working with large clients, healthcare provider system clients preferred Experience in healthcare, providing or supporting care to patients Experience in communicating with senior business leaders Experience with healthcare ROI models Experience working in an organization that provides software as a service Experience using Microsoft Office, Google applications, Jira, Confluence, project management tools Capabilities (skills or knowledge required for success): Excellent written and verbal communication skills Exceptional client relationship-building skills Strong critical thinking and analysis skills with a passion for solving problems that have not been solved before Strong project management skills Ability to communicate well with people at all levels Ability to work cross-functionally in a dynamic team environment Ability to manage influence through persuasion, negotiation, and consensus-building Ability to visit client sites within the New York area but concentrated on Long Island multiple times a week Ability to travel outside of the New York area occasionally At Conversa, we're hard at work developing, marketing, and implementing both our leading conversational care and communication technology as well as the processes and systems that support this future of care delivery and collaboration between providers and their patient users. To help get us there, we're cultivating a diverse and vibrant team that works together to change the way healthcare is delivered. As a rapidly growing company, we've embraced several core values that guide both our culture and team: We care about people - the patients our chats are designed to help, the care team members who use our solutions, our partners who help bring our products to market, and most of all, our team members with whom we work. We strive to be empathetic and trusting, to understand and create space for the sharing of feelings and perspectives from others. We are data-driven. We strive to make decisions based on the best available data. If data changes, we will be open to changing our perspective. We will always endeavor to collect and create the most rigorous data we can. We, similar to the best healthcare providers, are evidence-based. We are passionate about improving the health & care of every person we can, and we are passionate about building a sustainable company that can impact the lives of as many people as possible. We are passionate about doing it with team members who share the same passion. We strive to be proactive. Just like we are trying to move healthcare from being reactive to proactive, we value pushing things forward - solutions, ideas, the business, ourselves. We are problem solvers. To be great problem solvers, we need to identify which are the important problems to solve and be creative, collaborative, and relentless until they are solved. Bundled with our strong culture, we offer all Conversans competitive compensation, regardless of location, and a comprehensive benefits package including: 401k plan Medical, Dental, Vision benefits Monthly Grubhub Stipend Flexible PTO Paid parental leave Fully Embrace Remote Teamwork Career Development MacBook Pro and hardware stipend to get you started And more Whether it's scaling our platform to handle millions of automated chats a day or designing a beautiful, frictionless, and delightful experience for patient users and their care team; Conversa has many unique and creative opportunities to impact the future of automated virtual care. Apply Today!
09/22/2026
Full time
Job DescriptionJob Description Are you a dynamic, seasoned client professional who lives on Long Island, NY and who excels at managing clients and can also help cultivate a client management team by developing processes and best practices - and delivering solutions that scale? If so, this Client Program Manager role is for you. We are looking for someone who has experience managing all aspects of client relationships and who wants to join a dynamic team that is quickly scaling to transform care delivery with its market-leading automated virtual health platform. In this position, you will need to bring passion as well as skills in relationship building, consulting, project management, business analysis, reporting, software lifecycle management, and scaling an organization. This position will require regular transportation to multiple locations primarily on Long Island but also to other sites across New York City. Responsibilities: Be the focal point for the client's every need and become a trusted advisor with clients by deeply understanding their business and aligning their needs with our solutions Track and monitor client status, identifying areas of concern, and pursue growth and upsell opportunities. Drive the onboarding of new client accounts and ensure successful implementations as well as deep trusted relationships. • Write technical and functional requirements, when necessary, during implementation. Act as client advocate while effectively collaborating with internal teams, including product management, content, engineering, growth, and finance. Support the reporting and analytics needs of the client. Build out client management processes internally and identify best practices. • Coordinate, execute, track, and deliver various customer projects from initiation through completion. Identify and resolve operational and services related issues to ensure customer satisfaction. • Assess risks at the customer project level so as to develop and execute risk and contingency management plans as needed. Inform senior management and clients on project status, schedules, and key issues on a regular basis. • Provide timely responses to all customer-driven performance inquiries. Work with the growth team on contract renewals, extensions, and scope change activities. • Improve key aspects of the project lifecycle to creatively address complex problems. Qualifications: Bachelor's degree 7+ years experience in account management & client services organizations working with large clients, healthcare provider system clients preferred Experience in healthcare, providing or supporting care to patients Experience in communicating with senior business leaders Experience with healthcare ROI models Experience working in an organization that provides software as a service Experience using Microsoft Office, Google applications, Jira, Confluence, project management tools Capabilities (skills or knowledge required for success): Excellent written and verbal communication skills Exceptional client relationship-building skills Strong critical thinking and analysis skills with a passion for solving problems that have not been solved before Strong project management skills Ability to communicate well with people at all levels Ability to work cross-functionally in a dynamic team environment Ability to manage influence through persuasion, negotiation, and consensus-building Ability to visit client sites within the New York area but concentrated on Long Island multiple times a week Ability to travel outside of the New York area occasionally At Conversa, we're hard at work developing, marketing, and implementing both our leading conversational care and communication technology as well as the processes and systems that support this future of care delivery and collaboration between providers and their patient users. To help get us there, we're cultivating a diverse and vibrant team that works together to change the way healthcare is delivered. As a rapidly growing company, we've embraced several core values that guide both our culture and team: We care about people - the patients our chats are designed to help, the care team members who use our solutions, our partners who help bring our products to market, and most of all, our team members with whom we work. We strive to be empathetic and trusting, to understand and create space for the sharing of feelings and perspectives from others. We are data-driven. We strive to make decisions based on the best available data. If data changes, we will be open to changing our perspective. We will always endeavor to collect and create the most rigorous data we can. We, similar to the best healthcare providers, are evidence-based. We are passionate about improving the health & care of every person we can, and we are passionate about building a sustainable company that can impact the lives of as many people as possible. We are passionate about doing it with team members who share the same passion. We strive to be proactive. Just like we are trying to move healthcare from being reactive to proactive, we value pushing things forward - solutions, ideas, the business, ourselves. We are problem solvers. To be great problem solvers, we need to identify which are the important problems to solve and be creative, collaborative, and relentless until they are solved. Bundled with our strong culture, we offer all Conversans competitive compensation, regardless of location, and a comprehensive benefits package including: 401k plan Medical, Dental, Vision benefits Monthly Grubhub Stipend Flexible PTO Paid parental leave Fully Embrace Remote Teamwork Career Development MacBook Pro and hardware stipend to get you started And more Whether it's scaling our platform to handle millions of automated chats a day or designing a beautiful, frictionless, and delightful experience for patient users and their care team; Conversa has many unique and creative opportunities to impact the future of automated virtual care. Apply Today!
Job DescriptionJob Description Are you a dynamic, seasoned client professional who lives on Long Island, NY and who excels at managing clients and can also help cultivate a client management team by developing processes and best practices - and delivering solutions that scale? If so, this Client Program Manager role is for you. We are looking for someone who has experience managing all aspects of client relationships and who wants to join a dynamic team that is quickly scaling to transform care delivery with its market-leading automated virtual health platform. In this position, you will need to bring passion as well as skills in relationship building, consulting, project management, business analysis, reporting, software lifecycle management, and scaling an organization. This position will require regular transportation to multiple locations primarily on Long Island but also to other sites across New York City. Responsibilities: Be the focal point for the client's every need and become a trusted advisor with clients by deeply understanding their business and aligning their needs with our solutions Track and monitor client status, identifying areas of concern, and pursue growth and upsell opportunities. Drive the onboarding of new client accounts and ensure successful implementations as well as deep trusted relationships. • Write technical and functional requirements, when necessary, during implementation. Act as client advocate while effectively collaborating with internal teams, including product management, content, engineering, growth, and finance. Support the reporting and analytics needs of the client. Build out client management processes internally and identify best practices. • Coordinate, execute, track, and deliver various customer projects from initiation through completion. Identify and resolve operational and services related issues to ensure customer satisfaction. • Assess risks at the customer project level so as to develop and execute risk and contingency management plans as needed. Inform senior management and clients on project status, schedules, and key issues on a regular basis. • Provide timely responses to all customer-driven performance inquiries. Work with the growth team on contract renewals, extensions, and scope change activities. • Improve key aspects of the project lifecycle to creatively address complex problems. Qualifications: Bachelor's degree 7+ years experience in account management & client services organizations working with large clients, healthcare provider system clients preferred Experience in healthcare, providing or supporting care to patients Experience in communicating with senior business leaders Experience with healthcare ROI models Experience working in an organization that provides software as a service Experience using Microsoft Office, Google applications, Jira, Confluence, project management tools Capabilities (skills or knowledge required for success): Excellent written and verbal communication skills Exceptional client relationship-building skills Strong critical thinking and analysis skills with a passion for solving problems that have not been solved before Strong project management skills Ability to communicate well with people at all levels Ability to work cross-functionally in a dynamic team environment Ability to manage influence through persuasion, negotiation, and consensus-building Ability to visit client sites within the New York area but concentrated on Long Island multiple times a week Ability to travel outside of the New York area occasionally At Conversa, we're hard at work developing, marketing, and implementing both our leading conversational care and communication technology as well as the processes and systems that support this future of care delivery and collaboration between providers and their patient users. To help get us there, we're cultivating a diverse and vibrant team that works together to change the way healthcare is delivered. As a rapidly growing company, we've embraced several core values that guide both our culture and team: We care about people - the patients our chats are designed to help, the care team members who use our solutions, our partners who help bring our products to market, and most of all, our team members with whom we work. We strive to be empathetic and trusting, to understand and create space for the sharing of feelings and perspectives from others. We are data-driven. We strive to make decisions based on the best available data. If data changes, we will be open to changing our perspective. We will always endeavor to collect and create the most rigorous data we can. We, similar to the best healthcare providers, are evidence-based. We are passionate about improving the health & care of every person we can, and we are passionate about building a sustainable company that can impact the lives of as many people as possible. We are passionate about doing it with team members who share the same passion. We strive to be proactive. Just like we are trying to move healthcare from being reactive to proactive, we value pushing things forward - solutions, ideas, the business, ourselves. We are problem solvers. To be great problem solvers, we need to identify which are the important problems to solve and be creative, collaborative, and relentless until they are solved. Bundled with our strong culture, we offer all Conversans competitive compensation, regardless of location, and a comprehensive benefits package including: 401k plan Medical, Dental, Vision benefits Monthly Grubhub Stipend Flexible PTO Paid parental leave Fully Embrace Remote Teamwork Career Development MacBook Pro and hardware stipend to get you started And more Whether it's scaling our platform to handle millions of automated chats a day or designing a beautiful, frictionless, and delightful experience for patient users and their care team; Conversa has many unique and creative opportunities to impact the future of automated virtual care. Apply Today!
09/22/2026
Full time
Job DescriptionJob Description Are you a dynamic, seasoned client professional who lives on Long Island, NY and who excels at managing clients and can also help cultivate a client management team by developing processes and best practices - and delivering solutions that scale? If so, this Client Program Manager role is for you. We are looking for someone who has experience managing all aspects of client relationships and who wants to join a dynamic team that is quickly scaling to transform care delivery with its market-leading automated virtual health platform. In this position, you will need to bring passion as well as skills in relationship building, consulting, project management, business analysis, reporting, software lifecycle management, and scaling an organization. This position will require regular transportation to multiple locations primarily on Long Island but also to other sites across New York City. Responsibilities: Be the focal point for the client's every need and become a trusted advisor with clients by deeply understanding their business and aligning their needs with our solutions Track and monitor client status, identifying areas of concern, and pursue growth and upsell opportunities. Drive the onboarding of new client accounts and ensure successful implementations as well as deep trusted relationships. • Write technical and functional requirements, when necessary, during implementation. Act as client advocate while effectively collaborating with internal teams, including product management, content, engineering, growth, and finance. Support the reporting and analytics needs of the client. Build out client management processes internally and identify best practices. • Coordinate, execute, track, and deliver various customer projects from initiation through completion. Identify and resolve operational and services related issues to ensure customer satisfaction. • Assess risks at the customer project level so as to develop and execute risk and contingency management plans as needed. Inform senior management and clients on project status, schedules, and key issues on a regular basis. • Provide timely responses to all customer-driven performance inquiries. Work with the growth team on contract renewals, extensions, and scope change activities. • Improve key aspects of the project lifecycle to creatively address complex problems. Qualifications: Bachelor's degree 7+ years experience in account management & client services organizations working with large clients, healthcare provider system clients preferred Experience in healthcare, providing or supporting care to patients Experience in communicating with senior business leaders Experience with healthcare ROI models Experience working in an organization that provides software as a service Experience using Microsoft Office, Google applications, Jira, Confluence, project management tools Capabilities (skills or knowledge required for success): Excellent written and verbal communication skills Exceptional client relationship-building skills Strong critical thinking and analysis skills with a passion for solving problems that have not been solved before Strong project management skills Ability to communicate well with people at all levels Ability to work cross-functionally in a dynamic team environment Ability to manage influence through persuasion, negotiation, and consensus-building Ability to visit client sites within the New York area but concentrated on Long Island multiple times a week Ability to travel outside of the New York area occasionally At Conversa, we're hard at work developing, marketing, and implementing both our leading conversational care and communication technology as well as the processes and systems that support this future of care delivery and collaboration between providers and their patient users. To help get us there, we're cultivating a diverse and vibrant team that works together to change the way healthcare is delivered. As a rapidly growing company, we've embraced several core values that guide both our culture and team: We care about people - the patients our chats are designed to help, the care team members who use our solutions, our partners who help bring our products to market, and most of all, our team members with whom we work. We strive to be empathetic and trusting, to understand and create space for the sharing of feelings and perspectives from others. We are data-driven. We strive to make decisions based on the best available data. If data changes, we will be open to changing our perspective. We will always endeavor to collect and create the most rigorous data we can. We, similar to the best healthcare providers, are evidence-based. We are passionate about improving the health & care of every person we can, and we are passionate about building a sustainable company that can impact the lives of as many people as possible. We are passionate about doing it with team members who share the same passion. We strive to be proactive. Just like we are trying to move healthcare from being reactive to proactive, we value pushing things forward - solutions, ideas, the business, ourselves. We are problem solvers. To be great problem solvers, we need to identify which are the important problems to solve and be creative, collaborative, and relentless until they are solved. Bundled with our strong culture, we offer all Conversans competitive compensation, regardless of location, and a comprehensive benefits package including: 401k plan Medical, Dental, Vision benefits Monthly Grubhub Stipend Flexible PTO Paid parental leave Fully Embrace Remote Teamwork Career Development MacBook Pro and hardware stipend to get you started And more Whether it's scaling our platform to handle millions of automated chats a day or designing a beautiful, frictionless, and delightful experience for patient users and their care team; Conversa has many unique and creative opportunities to impact the future of automated virtual care. Apply Today!
Description About Us: eSimplicity is a modern digital services company that partners with government agencies to improve the lives and protect the well-being of all Americans, from veterans and service members to children, families, and seniors. Our engineers, designers, and strategists cut through complexity to create intuitive products and services that equip federal agencies with solutions to courageously transform today for a better tomorrow. We are seeking an experienced Senior DevOps Engineer to join our team supporting the Centers for Medicare and Medicaid Services (CMS). In this role, you will be responsible for integrating security best practices and automation into our CI/CD pipelines and cloud infrastructure. You will work within a large-scale AWS environment that supports Big Data processing, web applications, and various reporting tools, ensuring the security and compliance of critical healthcare systems. Responsibilities: Design, build, and maintain secure CI/CD pipelines using GitHub Actions to deliver applications and infrastructure. Embed security controls, tools (SAST, DAST, SCA), and processes throughout the software development lifecycle. Manage and secure cloud infrastructure using Infrastructure as Code (IaC) with Terraform and Terragrunt. Implement and manage security for containerized applications using Docker. Collaborate with development teams (Java, Python, Django) to identify and remediate security vulnerabilities in code and dependencies. Automate security monitoring, logging, and incident response procedures within the AWS cloud environment. Ensure systems and applications meet federal compliance standards (e.g., FISMA, NIST) and CMS-specific security requirements. Support the security of data platforms and services, including Databricks and Redshift. Work with cross-functional teams to foster a culture of security awareness and best practices. Requirements All candidates must pass public trust clearance through the U.S. Federal Government. This requires candidates to either be U.S. citizens or pass clearance through the Foreign National Government System which will require that candidates have lived within the United States for at least 3 out of the previous 5 years, have a valid and non-expired passport from their country of birth and appropriate VISA/work permit documentation. Bachelor's degree in Computer Science, Engineering, or a related technical field; OR In lieu of a degree, 10 additional years of relevant professional experience AND 8 years of specialized experience may be substituted. 8+ years of DevOps Engineer experience. Proven experience in a DevSecOps, DevOps, or Security Engineering role. Strong hands-on experience with AWS services and cloud security principles. Proficiency with Infrastructure as Code (IaC) tools, specifically Terraform and Terragrunt. Demonstrated experience building and managing CI/CD pipelines, preferably with GitHub Actions. Solid understanding of containerization technologies, including Docker security. Proficiency in at least one scripting language, such as Python or Bash. Desired Qualifications: Prior experience supporting CMS or other federal government agencies. Familiarity with federal compliance frameworks like FISMA and NIST. Experience with build tools such as Maven. Knowledge of data platforms and warehousing solutions like Databricks and Redshift. Experience securing web applications built with frameworks like Django. Familiarity with tools in our stack, including Chompy. Relevant industry certifications (e.g., AWS Certified Security - Specialty, CISSP, GSEC) Experience Administering/Sizing Clusters, such as Redshift/DataBricks/Hadoop. Experience configuring and maintaining DevSecOps tools, infrastructure automation, and security scanning solutions (e.g., Nessus, BurpSuite, OWASP, etc.). Expertise in security best practices with an emphasis on AWS: IAM policies/Roles, security groups and network security. Working Environment: eSimplicity supports a remote work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by your manager. Occasional travel for training and project meetings. It is estimated to be less than 5% per year. Benefits: eSimplicity offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement benefits, paid time off, paid holidays, life and disability insurance, and additional wellness and employee support programs. Eligibility may vary based on employment status and applicable plan terms. Reasonable Accommodation: eSimplicity is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and hiring process. Applicants who need assistance or an accommodation should contact Human Resources. Equal Employment Opportunity: eSimplicity is an Equal Opportunity Employer, including disability and protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected status.
09/22/2026
Full time
Description About Us: eSimplicity is a modern digital services company that partners with government agencies to improve the lives and protect the well-being of all Americans, from veterans and service members to children, families, and seniors. Our engineers, designers, and strategists cut through complexity to create intuitive products and services that equip federal agencies with solutions to courageously transform today for a better tomorrow. We are seeking an experienced Senior DevOps Engineer to join our team supporting the Centers for Medicare and Medicaid Services (CMS). In this role, you will be responsible for integrating security best practices and automation into our CI/CD pipelines and cloud infrastructure. You will work within a large-scale AWS environment that supports Big Data processing, web applications, and various reporting tools, ensuring the security and compliance of critical healthcare systems. Responsibilities: Design, build, and maintain secure CI/CD pipelines using GitHub Actions to deliver applications and infrastructure. Embed security controls, tools (SAST, DAST, SCA), and processes throughout the software development lifecycle. Manage and secure cloud infrastructure using Infrastructure as Code (IaC) with Terraform and Terragrunt. Implement and manage security for containerized applications using Docker. Collaborate with development teams (Java, Python, Django) to identify and remediate security vulnerabilities in code and dependencies. Automate security monitoring, logging, and incident response procedures within the AWS cloud environment. Ensure systems and applications meet federal compliance standards (e.g., FISMA, NIST) and CMS-specific security requirements. Support the security of data platforms and services, including Databricks and Redshift. Work with cross-functional teams to foster a culture of security awareness and best practices. Requirements All candidates must pass public trust clearance through the U.S. Federal Government. This requires candidates to either be U.S. citizens or pass clearance through the Foreign National Government System which will require that candidates have lived within the United States for at least 3 out of the previous 5 years, have a valid and non-expired passport from their country of birth and appropriate VISA/work permit documentation. Bachelor's degree in Computer Science, Engineering, or a related technical field; OR In lieu of a degree, 10 additional years of relevant professional experience AND 8 years of specialized experience may be substituted. 8+ years of DevOps Engineer experience. Proven experience in a DevSecOps, DevOps, or Security Engineering role. Strong hands-on experience with AWS services and cloud security principles. Proficiency with Infrastructure as Code (IaC) tools, specifically Terraform and Terragrunt. Demonstrated experience building and managing CI/CD pipelines, preferably with GitHub Actions. Solid understanding of containerization technologies, including Docker security. Proficiency in at least one scripting language, such as Python or Bash. Desired Qualifications: Prior experience supporting CMS or other federal government agencies. Familiarity with federal compliance frameworks like FISMA and NIST. Experience with build tools such as Maven. Knowledge of data platforms and warehousing solutions like Databricks and Redshift. Experience securing web applications built with frameworks like Django. Familiarity with tools in our stack, including Chompy. Relevant industry certifications (e.g., AWS Certified Security - Specialty, CISSP, GSEC) Experience Administering/Sizing Clusters, such as Redshift/DataBricks/Hadoop. Experience configuring and maintaining DevSecOps tools, infrastructure automation, and security scanning solutions (e.g., Nessus, BurpSuite, OWASP, etc.). Expertise in security best practices with an emphasis on AWS: IAM policies/Roles, security groups and network security. Working Environment: eSimplicity supports a remote work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by your manager. Occasional travel for training and project meetings. It is estimated to be less than 5% per year. Benefits: eSimplicity offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement benefits, paid time off, paid holidays, life and disability insurance, and additional wellness and employee support programs. Eligibility may vary based on employment status and applicable plan terms. Reasonable Accommodation: eSimplicity is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and hiring process. Applicants who need assistance or an accommodation should contact Human Resources. Equal Employment Opportunity: eSimplicity is an Equal Opportunity Employer, including disability and protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected status.
General Dynamics Information Technology
Herndon, Virginia
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Cisco ASA Firewall, Local Area Network (LAN), Networks Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: The Network Engineer is responsible for designing technical solutions for complex problems. The candidate will provide technical oversight of a project solution, including requirement interpretation and allocation of requirements to technical components. The candidate will define processes to support the implementation of requirements. The candidate will be responsible for ensuring that the technical solutions leverage industry best practices, designing security and excellence while minimizing the total cost of ownership. Candidate should be able to define internal and external customer IT infrastructure architecture needs and then design solutions to meet those needs to include: capacity planning, systems configuration and tuning, monitoring backups, and installations of hardware and software. Candidates will be required to work independently with little supervision and should be flexible to work and support IT Operations needs as requested. HOW A NETWORK ENGINEER WILL MAKE AN IMPACT Define, maintain, and upgrade the overall security posture of the networks Will perform security audits of events, overall health and implement changes to improve the overall programs security posture. Manage and allocate network installation and engineering tasks, configure and maintain communications systems, familiarity with implementation of LAN and WAN equipment including firewalls, servers, workstations, routers, switches, hubs, storage devices, A/V equipment and equipment racks Ability to write and edit "build-to" and "as-built" documentation, as well as implementation and test plans for physical and logical installs of IT equipment Able to engage in technical system planning beyond the network, to include applications and systems that utilize the network being delivered Provides expert level analysis of voice, video, and/or data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites Able to plan network layouts and configures systems to user environments May provide technical support and troubleshooting to users. (Tier I, II, and III) WHAT YOU'LL NEED TO SUCCEED: Required Qualifications: Experience allowing voice, video traffic across port-based firewall and NGFW Expertise/experience (more than 10) deploying Cisco, Palo Alto, or Juniper firewall Manager servers Experience in engineering and deploying multi firewall solutions Experience design, engineering, and deploying controlled interfaces (10 + years) Experience design, engineering, and deploying firewall vendor transitioning plans Experience design, engineering, and deploying firewall in a multicast network environment Experience IPSec site-to-site VPN utilizing PKI (CA) Experiences Remote access VPN 12 +years of experience configuring/maintaining Cisco ASA/Next Generation Firewall 10 + years of experience configuring, designing, maintaining, and troubleshooting LAN/WAN devices. Thorough understanding of network routing concepts (EIGRP, OSPF, BGP, IP MPLS) Basic understanding of QoS concepts Experience with network monitoring technologies Ability to take ambiguous requirements or problems and convert them into technical solutions Ability to partner with systems administrators, storage administrators, and application developers to solve complex problems Complex problem management research and issue resolution Ability to mentor junior network engineers 10+ years of related Network Engineering experience Bachelor's or Technology degree in Engineering or a related specialized area/field, OR equivalent 14 years job-related experience TS/SCI with Poly clearance Excellent organizational, coordination, interpersonal and team building skills Proven problem-solving skills in complex environments Location: At Customer Site - Herndon area Desired Qualifications: Experience configuring, designing, and troubleshooting QoS in LAN or WAN devices Juniper, Palo Alto, or Cisco Next Generation Firewalls Certifications and hands on experience Experience design, engineering, and deploying Muli-Factor Authentication solution Experience design, engineering, and deploying Zero-Trust solutions GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays The likely salary range for this position is $144,500 - $195,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA VA Herndon Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
09/22/2026
Full time
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Cisco ASA Firewall, Local Area Network (LAN), Networks Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: The Network Engineer is responsible for designing technical solutions for complex problems. The candidate will provide technical oversight of a project solution, including requirement interpretation and allocation of requirements to technical components. The candidate will define processes to support the implementation of requirements. The candidate will be responsible for ensuring that the technical solutions leverage industry best practices, designing security and excellence while minimizing the total cost of ownership. Candidate should be able to define internal and external customer IT infrastructure architecture needs and then design solutions to meet those needs to include: capacity planning, systems configuration and tuning, monitoring backups, and installations of hardware and software. Candidates will be required to work independently with little supervision and should be flexible to work and support IT Operations needs as requested. HOW A NETWORK ENGINEER WILL MAKE AN IMPACT Define, maintain, and upgrade the overall security posture of the networks Will perform security audits of events, overall health and implement changes to improve the overall programs security posture. Manage and allocate network installation and engineering tasks, configure and maintain communications systems, familiarity with implementation of LAN and WAN equipment including firewalls, servers, workstations, routers, switches, hubs, storage devices, A/V equipment and equipment racks Ability to write and edit "build-to" and "as-built" documentation, as well as implementation and test plans for physical and logical installs of IT equipment Able to engage in technical system planning beyond the network, to include applications and systems that utilize the network being delivered Provides expert level analysis of voice, video, and/or data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites Able to plan network layouts and configures systems to user environments May provide technical support and troubleshooting to users. (Tier I, II, and III) WHAT YOU'LL NEED TO SUCCEED: Required Qualifications: Experience allowing voice, video traffic across port-based firewall and NGFW Expertise/experience (more than 10) deploying Cisco, Palo Alto, or Juniper firewall Manager servers Experience in engineering and deploying multi firewall solutions Experience design, engineering, and deploying controlled interfaces (10 + years) Experience design, engineering, and deploying firewall vendor transitioning plans Experience design, engineering, and deploying firewall in a multicast network environment Experience IPSec site-to-site VPN utilizing PKI (CA) Experiences Remote access VPN 12 +years of experience configuring/maintaining Cisco ASA/Next Generation Firewall 10 + years of experience configuring, designing, maintaining, and troubleshooting LAN/WAN devices. Thorough understanding of network routing concepts (EIGRP, OSPF, BGP, IP MPLS) Basic understanding of QoS concepts Experience with network monitoring technologies Ability to take ambiguous requirements or problems and convert them into technical solutions Ability to partner with systems administrators, storage administrators, and application developers to solve complex problems Complex problem management research and issue resolution Ability to mentor junior network engineers 10+ years of related Network Engineering experience Bachelor's or Technology degree in Engineering or a related specialized area/field, OR equivalent 14 years job-related experience TS/SCI with Poly clearance Excellent organizational, coordination, interpersonal and team building skills Proven problem-solving skills in complex environments Location: At Customer Site - Herndon area Desired Qualifications: Experience configuring, designing, and troubleshooting QoS in LAN or WAN devices Juniper, Palo Alto, or Cisco Next Generation Firewalls Certifications and hands on experience Experience design, engineering, and deploying Muli-Factor Authentication solution Experience design, engineering, and deploying Zero-Trust solutions GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays The likely salary range for this position is $144,500 - $195,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA VA Herndon Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
This position is open to candidates who currently reside in Michigan. Applications from individuals outside of Michigan will not be considered. This position is fully remote; however, candidates must be available to attend in-person quarterly team meetings and company events. Join Our Team as a QA Software Analyst at Ninth Brain! Competitive salary $60,000- $68,000 Are you ready to play a vital role in ensuring the quality and reliability of innovative software solutions? Ninth Brain is seeking a detail-oriented QA Software Analyst who is more than just a tester-they are a quality champion dedicated to enhancing our platform and delivering an exceptional user experience. As a QA Software Analyst , you will: E nsure Software Excellence - Identify, document, and track bugs while ensuring our platform meets the highest quality standards. C ollaborate with Developers - Work closely with our development team to understand features, troubleshoot issues, and improve product performance. Conduct Thorough Testing - Execute manual and automated test cases across various environments to validate functionality, usability, and security. Drive Continuous Improvement - Provide valuable feedback to refine processes, enhance efficiency, and ensure seamless user experiences. Maintain Ninth Brain's Standard - Uphold our commitment to delivering a reliable, user-friendly, and innovative platform. If you have a passion for quality assurance, an eye for detail, and a commitment to delivering outstanding software solutions, we'd love to have you on board! Join us and be a key part of a company that values precision, collaboration, and continuous improvement. Primary Responsibilities: Quality Assurance & Testing: Develop and execute comprehensive test plans, test cases, and test scripts to identify defects and ensure that our software meets all quality standards. Collaboration: Work closely with Project Managers, Developers, and Designers to understand project requirements, provide feedback, and ensure smooth integration of new features. Problem Solving: Identify, document, track software defects, and work with the defect, and work with the development team to troubleshoot and resolve issues promptly. Process Improvement: Continuously improve QA processes by incorporating industry's best practices and emerging trends in software testing. Reporting: Provide detailed and clear reports on testing outcomes, including bug severity and potential impact, to facilitate informed decision-making. Client Focus: Ensure that the final product aligns with client expectations and enhances overall user experience. What's required Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) 2-4 years of experience in software testing or quality assurance 6 + months of experience working remotely Strong knowledge or QA methodologies and testing types Experience gathering requirements from stakeholders to define clear testing objectives Proficiency in debugging techniques to troubleshooting issues effectively Familiarity with Agile methodologies Experience with testing in the .NET framework Understanding of DevOps practices and their role in the software development lifecycle Detail-oriented with a passion for improving product quality Strong problem-solving skills and a collaborative mindset Excellent analytical and communication skills Ability to work effectively in a fast-paced, team-oriented environment Self-motivated, results-driven, and able to perform well under pressure Even better, if you have Certified Software Tester or Quality Engineer Certificate Proficiency with Jira Platform Experience in the EMS Industry Experience with API testing tool (e.g. Postman, Hoppscotch) Hands-on experience with test automation tool (e.g. Playwright) Does this sounds like you? Apply today! What you'll get Medical, dental, and vision coverage 401(k) retirement plan with company matching Parental Leave Disability Insurance Group and Voluntary Life Insurance A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO Monthly stipend to offset phone and internet services for working remotely Monday to Friday schedule except when traveling for tradeshows Work from the comfort of your home office Stay connected with the team via phone, Zoom chat, and scheduled meetings Fun in-person company quarterly outings Ninth Brain is a professional services firm that enables first responder organizations to focus on what's important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more. Powered by JazzHR Compensation details: 0 Yearly Salary PI3fbffbf8ec21-3263
09/21/2026
Full time
This position is open to candidates who currently reside in Michigan. Applications from individuals outside of Michigan will not be considered. This position is fully remote; however, candidates must be available to attend in-person quarterly team meetings and company events. Join Our Team as a QA Software Analyst at Ninth Brain! Competitive salary $60,000- $68,000 Are you ready to play a vital role in ensuring the quality and reliability of innovative software solutions? Ninth Brain is seeking a detail-oriented QA Software Analyst who is more than just a tester-they are a quality champion dedicated to enhancing our platform and delivering an exceptional user experience. As a QA Software Analyst , you will: E nsure Software Excellence - Identify, document, and track bugs while ensuring our platform meets the highest quality standards. C ollaborate with Developers - Work closely with our development team to understand features, troubleshoot issues, and improve product performance. Conduct Thorough Testing - Execute manual and automated test cases across various environments to validate functionality, usability, and security. Drive Continuous Improvement - Provide valuable feedback to refine processes, enhance efficiency, and ensure seamless user experiences. Maintain Ninth Brain's Standard - Uphold our commitment to delivering a reliable, user-friendly, and innovative platform. If you have a passion for quality assurance, an eye for detail, and a commitment to delivering outstanding software solutions, we'd love to have you on board! Join us and be a key part of a company that values precision, collaboration, and continuous improvement. Primary Responsibilities: Quality Assurance & Testing: Develop and execute comprehensive test plans, test cases, and test scripts to identify defects and ensure that our software meets all quality standards. Collaboration: Work closely with Project Managers, Developers, and Designers to understand project requirements, provide feedback, and ensure smooth integration of new features. Problem Solving: Identify, document, track software defects, and work with the defect, and work with the development team to troubleshoot and resolve issues promptly. Process Improvement: Continuously improve QA processes by incorporating industry's best practices and emerging trends in software testing. Reporting: Provide detailed and clear reports on testing outcomes, including bug severity and potential impact, to facilitate informed decision-making. Client Focus: Ensure that the final product aligns with client expectations and enhances overall user experience. What's required Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) 2-4 years of experience in software testing or quality assurance 6 + months of experience working remotely Strong knowledge or QA methodologies and testing types Experience gathering requirements from stakeholders to define clear testing objectives Proficiency in debugging techniques to troubleshooting issues effectively Familiarity with Agile methodologies Experience with testing in the .NET framework Understanding of DevOps practices and their role in the software development lifecycle Detail-oriented with a passion for improving product quality Strong problem-solving skills and a collaborative mindset Excellent analytical and communication skills Ability to work effectively in a fast-paced, team-oriented environment Self-motivated, results-driven, and able to perform well under pressure Even better, if you have Certified Software Tester or Quality Engineer Certificate Proficiency with Jira Platform Experience in the EMS Industry Experience with API testing tool (e.g. Postman, Hoppscotch) Hands-on experience with test automation tool (e.g. Playwright) Does this sounds like you? Apply today! What you'll get Medical, dental, and vision coverage 401(k) retirement plan with company matching Parental Leave Disability Insurance Group and Voluntary Life Insurance A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO Monthly stipend to offset phone and internet services for working remotely Monday to Friday schedule except when traveling for tradeshows Work from the comfort of your home office Stay connected with the team via phone, Zoom chat, and scheduled meetings Fun in-person company quarterly outings Ninth Brain is a professional services firm that enables first responder organizations to focus on what's important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more. Powered by JazzHR Compensation details: 0 Yearly Salary PI3fbffbf8ec21-3263
Job Description Job Description Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members. We are seeking a Lead IT Systems Engineer to modernize and optimize identity management, workflow automation, and employee technology experience. This hands-on technical leadership role will oversee identity and access management, IT workflow engineering, onboarding automation, and virtual desktop infrastructure (VDI) while driving operational efficiency, security, and service excellence. The ideal candidate is an experienced IT professional with strong expertise in automation, systems engineering, identity management, and infrastructure who is passionate about improving employee experiences through scalable technology solutions. Responsibilities Identity & Access Management: Design, implement, and manage automated identity lifecycle processes, including user provisioning, role changes, and deprovisioning across cloud and business applications. Develop role-based access controls, automate approval workflows, enforce least-privilege access, and support periodic access reviews to maintain security and compliance. Workflow Engineering: Design, configure, and optimize Jira and Jira Service Management workflows, intake processes, automation rules, service queues, dashboards, and reporting. Streamline request management through standardized templates, intelligent routing, and automation to improve visibility, efficiency, and service delivery. Employee Onboarding Automation: Develop and maintain automated onboarding processes that ensure user accounts, system access, hardware, and software are prepared prior to employees' first day. Coordinate workflow automation between IT, Human Resources, and hiring managers while creating user-friendly onboarding resources that enhance the employee experience. Virtual Desktop Infrastructure (VDI): Engineer, deploy, administer, and support Reflect Health's virtual desktop infrastructure environment. Design standardized desktop images, application delivery processes, user profile management, monitoring, patching, capacity planning, and operational documentation to ensure a secure, reliable, and scalable platform. Automation & Process Improvement: Identify opportunities to automate manual IT processes, integrate enterprise systems using APIs and scripting, and implement solutions that improve operational efficiency, reduce administrative overhead, and enhance service quality. Security & Compliance: Support identity governance, access management, infrastructure security, and compliance initiatives by implementing security best practices, maintaining audit readiness, and protecting sensitive business and member information. Reporting & Documentation: Develop operational dashboards, system documentation, technical standards, workflows, and reporting to support performance monitoring, issue tracking, capacity planning, and continuous process improvement. Cross-Functional Collaboration: Partner with Infrastructure, Security, Human Resources, Operations, and business stakeholders to deliver technology solutions that improve employee productivity, strengthen security, and support organizational growth. Qualifications Education & Experience: Background in Computer Science, Information Technology, or a related field, or equivalent practical experience in IT engineering or systems administration, including experience in a senior or lead technical role. Identity & Access Management: Strong experience administering identity and access management platforms and directory services, including Okta, Microsoft Entra ID (Azure Active Directory), Active Directory, or similar technologies. Experience implementing automated identity lifecycle management and role-based access controls preferred. Workflow & Automation: Experience configuring Jira and Jira Service Management, including workflow design, automation, dashboards, and service management processes. Strong scripting and automation skills using PowerShell, Python, APIs, or similar technologies. Infrastructure & Virtual Desktop Experience: Hands-on experience designing, implementing, or supporting virtual desktop infrastructure platforms such as Azure Virtual Desktop, Citrix, VMware Horizon, Windows 365, or similar technologies. Technical Skills: Experience integrating enterprise systems through APIs, automating business processes, and supporting modern cloud infrastructure and endpoint management technologies. Familiarity with infrastructure-as-code and configuration management tools preferred. Analytical & Problem-Solving Skills: Strong analytical and troubleshooting abilities with experience identifying operational inefficiencies, designing scalable technical solutions, and driving continuous improvement initiatives. Project Management Skills: Ability to manage multiple technical initiatives simultaneously, prioritize competing demands, maintain documentation, and successfully deliver projects in a fast-paced environment. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts, collaborate across departments, and provide exceptional internal customer service. Industry Experience: Experience within healthcare, health insurance, benefits administration, or another highly regulated industry is preferred. Familiarity with security frameworks, compliance requirements, and protection of sensitive information, including Protected Health Information (PHI), is highly desirable. Reflect Health is committed to providing a safe and secure workplace for all employees. All final candidates will be subject to background checks and drug screening as part of the hiring process.
09/20/2026
Full time
Job Description Job Description Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members. We are seeking a Lead IT Systems Engineer to modernize and optimize identity management, workflow automation, and employee technology experience. This hands-on technical leadership role will oversee identity and access management, IT workflow engineering, onboarding automation, and virtual desktop infrastructure (VDI) while driving operational efficiency, security, and service excellence. The ideal candidate is an experienced IT professional with strong expertise in automation, systems engineering, identity management, and infrastructure who is passionate about improving employee experiences through scalable technology solutions. Responsibilities Identity & Access Management: Design, implement, and manage automated identity lifecycle processes, including user provisioning, role changes, and deprovisioning across cloud and business applications. Develop role-based access controls, automate approval workflows, enforce least-privilege access, and support periodic access reviews to maintain security and compliance. Workflow Engineering: Design, configure, and optimize Jira and Jira Service Management workflows, intake processes, automation rules, service queues, dashboards, and reporting. Streamline request management through standardized templates, intelligent routing, and automation to improve visibility, efficiency, and service delivery. Employee Onboarding Automation: Develop and maintain automated onboarding processes that ensure user accounts, system access, hardware, and software are prepared prior to employees' first day. Coordinate workflow automation between IT, Human Resources, and hiring managers while creating user-friendly onboarding resources that enhance the employee experience. Virtual Desktop Infrastructure (VDI): Engineer, deploy, administer, and support Reflect Health's virtual desktop infrastructure environment. Design standardized desktop images, application delivery processes, user profile management, monitoring, patching, capacity planning, and operational documentation to ensure a secure, reliable, and scalable platform. Automation & Process Improvement: Identify opportunities to automate manual IT processes, integrate enterprise systems using APIs and scripting, and implement solutions that improve operational efficiency, reduce administrative overhead, and enhance service quality. Security & Compliance: Support identity governance, access management, infrastructure security, and compliance initiatives by implementing security best practices, maintaining audit readiness, and protecting sensitive business and member information. Reporting & Documentation: Develop operational dashboards, system documentation, technical standards, workflows, and reporting to support performance monitoring, issue tracking, capacity planning, and continuous process improvement. Cross-Functional Collaboration: Partner with Infrastructure, Security, Human Resources, Operations, and business stakeholders to deliver technology solutions that improve employee productivity, strengthen security, and support organizational growth. Qualifications Education & Experience: Background in Computer Science, Information Technology, or a related field, or equivalent practical experience in IT engineering or systems administration, including experience in a senior or lead technical role. Identity & Access Management: Strong experience administering identity and access management platforms and directory services, including Okta, Microsoft Entra ID (Azure Active Directory), Active Directory, or similar technologies. Experience implementing automated identity lifecycle management and role-based access controls preferred. Workflow & Automation: Experience configuring Jira and Jira Service Management, including workflow design, automation, dashboards, and service management processes. Strong scripting and automation skills using PowerShell, Python, APIs, or similar technologies. Infrastructure & Virtual Desktop Experience: Hands-on experience designing, implementing, or supporting virtual desktop infrastructure platforms such as Azure Virtual Desktop, Citrix, VMware Horizon, Windows 365, or similar technologies. Technical Skills: Experience integrating enterprise systems through APIs, automating business processes, and supporting modern cloud infrastructure and endpoint management technologies. Familiarity with infrastructure-as-code and configuration management tools preferred. Analytical & Problem-Solving Skills: Strong analytical and troubleshooting abilities with experience identifying operational inefficiencies, designing scalable technical solutions, and driving continuous improvement initiatives. Project Management Skills: Ability to manage multiple technical initiatives simultaneously, prioritize competing demands, maintain documentation, and successfully deliver projects in a fast-paced environment. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts, collaborate across departments, and provide exceptional internal customer service. Industry Experience: Experience within healthcare, health insurance, benefits administration, or another highly regulated industry is preferred. Familiarity with security frameworks, compliance requirements, and protection of sensitive information, including Protected Health Information (PHI), is highly desirable. Reflect Health is committed to providing a safe and secure workplace for all employees. All final candidates will be subject to background checks and drug screening as part of the hiring process.
Job Description Job Description Important Notice for Applicants: At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending or from Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation? If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. Why Bixal? Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. Our values: People-First : Emphasizing the importance of people in all aspects of work. Collaboration and Transparency : Valuing teamwork and open communication. Growth Mindset : Encouraging innovation and continuous improvement. Creating Lasting Impact : Focusing on meaningful outcomes and positive change. About the role: Bixal is seeking an experienced Technical Lead to guide the design, development, and delivery of an enterprise-scale, accessible digital platform for a federal government client. This role combines hands-on technical leadership with day-to-day client engagement, driving architecture decisions across WordPress, Drupal, and Salesforce, and API implementations that support these and other business functions, while mentoring a cross-functional delivery team. You will work closely with the Project Manager, product owners, designers, and fellow engineers to mature and modernize the platform, ensuring every release meets rigorous accessibility, security, and performance standards. In close collaboration with the Project Manager, you will lead and engage the client - bringing technical judgement, translating complex technical tradeoffs into clear, confident conversations that build trust and keep delivery on track. Candidates should be prepared to discuss or demonstrate relevant project experience during the interview process. You will have the opportunity to join a project that directly supports Bixal's mission of improving how government serves people. Location This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship. Compensation: This is a full-time role with a salary range of $135,000 - $155,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate. Responsibilities: Technical Leadership Lead architecture and implementation decisions across WordPress, Drupal, and Salesforce, along with API design and integration work connecting these systems. Guide the team in maturing legacy and evolving platforms into modern, enterprise-grade, scalable systems. Set and enforce coding standards, review architecture and code, and drive continuous improvement of technical practices. Ensure development and design work meets accessibility standards (Section 508, WCAG 2.1) across the platform. Partner with DevSecOps and infrastructure teams to maintain secure, reliable, well-documented systems. Client & Stakeholder Communication Supporting the Project Manager as the technical point of contact, communicating complex concepts clearly to both technical and non-technical audiences. Build and maintain trusted, collaborative relationships with client stakeholders, project sponsors, and cross-functional partners. Lead release planning and prioritization by listening to stakeholder input, bringing a clear vision for the solution, and guiding the team toward scope, sequence, and tradeoffs that move the platform forward. Represent the team in client meetings, technical reviews, and planning sessions with polish and confidence, proactively surfacing risks, tradeoffs, and recommendations to keep the client informed and engaged. Demonstrated ability to build genuine rapport with clients and stakeholders, remaining calm, positive, and collaborative under pressure. Team Leadership & Mentorship Provide day-to-day technical leadership and mentorship to a cross-functional team of engineers and designers. Foster a collaborative, high-performing team culture grounded in accountability and continuous learning. Guide the team through iterative delivery. Delivery & Quality Develop the technical roadmap collaboratively with the Project Manager, and contribute to its presentation in client and planning sessions. Drive quality through code reviews, automated testing, and adherence to secure development practices. Identify and resolve technical risks, bottlenecks, and technical debt before they impact delivery. Support other technical and delivery activities as needed to keep the platform on track. Qualifications: Bachelor's degree plus at least five (5) years of relevant professional experience in software development or technical leadership; or an equivalent combination of education and experience. At least five (5) years leading or performing on contracts/projects of similar size, scope, and complexity. Experience migrating or consolidating content management platforms, including hands-on work with WordPress and Drupal - theming, custom module/plugin development, and content architecture. Proven experience designing, building, and integrating RESTful APIs across multiple systems and platforms. Experience evaluating and integrating third-party plugins, extensions, and commercial solutions to extend platform capabilities, with sound judgement about when an existing tool meets the need versus when custom development is warranted Demonstrated experience working within enterprise environments and maturing or modernizing existing platforms. Strong understanding of accessible development and design practices (Section 508, WCAG 2.1). Proven track record leading technical teams, with strong mentorship and team-building skills. Polished, confident communication skills, with demonstrated experience presenting to and building relationships with clients and executive stakeholders. Experience working in Agile/Scrum delivery environments. This position requires the ability to obtain and maintain a favorable Public Trust determination in support of a federal government contract. Nice to Have Skills and Experience: Experience developing for federal government clients or in a federal consulting environment. Experience with Salesforce, including configuration, customization, and integration with external systems. Cloud platform (AWS, Azure, Cloud.gov) certifications. Experience with DevSecOps practices in compliance-driven environments. Knowledge of FISMA, FedRAMP, or other federal security frameworks. Experience with content management system migrations or platform modernization efforts. How We Support Our Team: Flex hours 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability and life insurance Commuter benefits Paid Time Off (PTO) 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.
09/20/2026
Full time
Job Description Job Description Important Notice for Applicants: At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending or from Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation? If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. Why Bixal? Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. Our values: People-First : Emphasizing the importance of people in all aspects of work. Collaboration and Transparency : Valuing teamwork and open communication. Growth Mindset : Encouraging innovation and continuous improvement. Creating Lasting Impact : Focusing on meaningful outcomes and positive change. About the role: Bixal is seeking an experienced Technical Lead to guide the design, development, and delivery of an enterprise-scale, accessible digital platform for a federal government client. This role combines hands-on technical leadership with day-to-day client engagement, driving architecture decisions across WordPress, Drupal, and Salesforce, and API implementations that support these and other business functions, while mentoring a cross-functional delivery team. You will work closely with the Project Manager, product owners, designers, and fellow engineers to mature and modernize the platform, ensuring every release meets rigorous accessibility, security, and performance standards. In close collaboration with the Project Manager, you will lead and engage the client - bringing technical judgement, translating complex technical tradeoffs into clear, confident conversations that build trust and keep delivery on track. Candidates should be prepared to discuss or demonstrate relevant project experience during the interview process. You will have the opportunity to join a project that directly supports Bixal's mission of improving how government serves people. Location This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship. Compensation: This is a full-time role with a salary range of $135,000 - $155,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate. Responsibilities: Technical Leadership Lead architecture and implementation decisions across WordPress, Drupal, and Salesforce, along with API design and integration work connecting these systems. Guide the team in maturing legacy and evolving platforms into modern, enterprise-grade, scalable systems. Set and enforce coding standards, review architecture and code, and drive continuous improvement of technical practices. Ensure development and design work meets accessibility standards (Section 508, WCAG 2.1) across the platform. Partner with DevSecOps and infrastructure teams to maintain secure, reliable, well-documented systems. Client & Stakeholder Communication Supporting the Project Manager as the technical point of contact, communicating complex concepts clearly to both technical and non-technical audiences. Build and maintain trusted, collaborative relationships with client stakeholders, project sponsors, and cross-functional partners. Lead release planning and prioritization by listening to stakeholder input, bringing a clear vision for the solution, and guiding the team toward scope, sequence, and tradeoffs that move the platform forward. Represent the team in client meetings, technical reviews, and planning sessions with polish and confidence, proactively surfacing risks, tradeoffs, and recommendations to keep the client informed and engaged. Demonstrated ability to build genuine rapport with clients and stakeholders, remaining calm, positive, and collaborative under pressure. Team Leadership & Mentorship Provide day-to-day technical leadership and mentorship to a cross-functional team of engineers and designers. Foster a collaborative, high-performing team culture grounded in accountability and continuous learning. Guide the team through iterative delivery. Delivery & Quality Develop the technical roadmap collaboratively with the Project Manager, and contribute to its presentation in client and planning sessions. Drive quality through code reviews, automated testing, and adherence to secure development practices. Identify and resolve technical risks, bottlenecks, and technical debt before they impact delivery. Support other technical and delivery activities as needed to keep the platform on track. Qualifications: Bachelor's degree plus at least five (5) years of relevant professional experience in software development or technical leadership; or an equivalent combination of education and experience. At least five (5) years leading or performing on contracts/projects of similar size, scope, and complexity. Experience migrating or consolidating content management platforms, including hands-on work with WordPress and Drupal - theming, custom module/plugin development, and content architecture. Proven experience designing, building, and integrating RESTful APIs across multiple systems and platforms. Experience evaluating and integrating third-party plugins, extensions, and commercial solutions to extend platform capabilities, with sound judgement about when an existing tool meets the need versus when custom development is warranted Demonstrated experience working within enterprise environments and maturing or modernizing existing platforms. Strong understanding of accessible development and design practices (Section 508, WCAG 2.1). Proven track record leading technical teams, with strong mentorship and team-building skills. Polished, confident communication skills, with demonstrated experience presenting to and building relationships with clients and executive stakeholders. Experience working in Agile/Scrum delivery environments. This position requires the ability to obtain and maintain a favorable Public Trust determination in support of a federal government contract. Nice to Have Skills and Experience: Experience developing for federal government clients or in a federal consulting environment. Experience with Salesforce, including configuration, customization, and integration with external systems. Cloud platform (AWS, Azure, Cloud.gov) certifications. Experience with DevSecOps practices in compliance-driven environments. Knowledge of FISMA, FedRAMP, or other federal security frameworks. Experience with content management system migrations or platform modernization efforts. How We Support Our Team: Flex hours 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability and life insurance Commuter benefits Paid Time Off (PTO) 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.
PARAGON PROFESSIONAL SERVICES LLC
Anchorage, Alaska
Job Description Job Description About Company Name Paragon Professional Services LLC (Paragon) is a BSNC company. Paragon received 8(a) certification from the Small Business Administration in August 2016. Paragon offers a wide range of environmental investigation, consulting, compliance, and remediation services as well as IT solutions, Facility O&M, Materiel Support, Supply and Security to both private- and public-sector clients throughout Alaska and the Continental U.S. Paragon's experienced professional staff is dedicated to producing high-quality documentation and providing safe field execution to support its clients' projects in line with local, state and federal guidelines and regulations. About this position: Project Manager Location - Anchorage, AK The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via email or phone within ten business days regarding application status. Essential Duties & Responsibilities Monitor safety, quality control, and efficiency on projects Prepare project submittals, work plans, and reports Manage document production and review Interfacing with the client, internal teams, and subcontractors to provide reports and ensure quality deliverables Meet schedule performance and financial objectives by tracking and forecasting project progress and requirements Supervise technical staff responsible for preparing, updating, and maintaining plans, permits, and standard operating procedures for projects. Coordinating, supervising, and reviewing work of assigned project personnel to ensure accuracy and completeness. Lead and support business development and proposal preparation. Estimating self- performed/subcontractor work, pricing the labor, equipment, and material costs. Manage subcontractors. Occasional travel to remote Alaska jobsites will be required. Required (Minimum Necessary) Qualifications Education Requirements: Bachelor's degree in sciences and/or engineering Level of Experience Requirements : Five plus (5+) years' project management experience in environmental remediation and investigation activities Recent experience with federal clients including AFCEC, NAVFAC, USACE, and/or USEPA Experience with CERCLA, RCRA, and ADEC regulations and processes Ability to travel to and work on remote project sites when required Ability to pass a background check to obtain access to military bases Knowledge, Skills, Abilities, and Other Characteristics Excellent written and verbal communication Proficiency in Microsoft Office suite Advanced computer skills Experience with scheduling software (Prima Vera P6 or MS Schedule) Ability to identify value-engineering alternatives Prior advanced cost proposal and work breakdown development experience. Ability to prepare and review technical documents Must be task oriented, self-motivated, and have the inherent ability to multitask, work under pressure, meet deadlines and work as team member as well as a team lead Experience investigating and remediating contaminated sites Preferred Professional licensing in Engineering is strongly preferred, professional licensing or registration in Geology, or Project Management certification will also be considered Master's degree in science and/or engineering Current 40 Hour HAZWOPER and 8 Hour Refresher Current Alaska experience with federal clients including AFCEC, NAVFAC, USACE, USEPA, and others GIS Experience Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position requires the ability to maneuver contaminated and construction sites, see, hear, and verbally communicate with co-workers and clients. Essential and marginal functions may require maintaining physical condition necessary for sitting, walking, or standing, lifting, pushing, pulling, twisting, reaching, squatting, stretching, bending for prolonged periods of time; at times lift and carry as much at 50 pounds. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in a modern office setting in Anchorage, Alaska with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. This position also requires driving and working outdoors in extreme heat/cold and possibly snowy or rainy weather. Must be able to navigate all typical environmental worksite conditions. May require extended travel for various remote project sites. Supervisory Responsibilities This position will have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
09/19/2026
Full time
Job Description Job Description About Company Name Paragon Professional Services LLC (Paragon) is a BSNC company. Paragon received 8(a) certification from the Small Business Administration in August 2016. Paragon offers a wide range of environmental investigation, consulting, compliance, and remediation services as well as IT solutions, Facility O&M, Materiel Support, Supply and Security to both private- and public-sector clients throughout Alaska and the Continental U.S. Paragon's experienced professional staff is dedicated to producing high-quality documentation and providing safe field execution to support its clients' projects in line with local, state and federal guidelines and regulations. About this position: Project Manager Location - Anchorage, AK The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via email or phone within ten business days regarding application status. Essential Duties & Responsibilities Monitor safety, quality control, and efficiency on projects Prepare project submittals, work plans, and reports Manage document production and review Interfacing with the client, internal teams, and subcontractors to provide reports and ensure quality deliverables Meet schedule performance and financial objectives by tracking and forecasting project progress and requirements Supervise technical staff responsible for preparing, updating, and maintaining plans, permits, and standard operating procedures for projects. Coordinating, supervising, and reviewing work of assigned project personnel to ensure accuracy and completeness. Lead and support business development and proposal preparation. Estimating self- performed/subcontractor work, pricing the labor, equipment, and material costs. Manage subcontractors. Occasional travel to remote Alaska jobsites will be required. Required (Minimum Necessary) Qualifications Education Requirements: Bachelor's degree in sciences and/or engineering Level of Experience Requirements : Five plus (5+) years' project management experience in environmental remediation and investigation activities Recent experience with federal clients including AFCEC, NAVFAC, USACE, and/or USEPA Experience with CERCLA, RCRA, and ADEC regulations and processes Ability to travel to and work on remote project sites when required Ability to pass a background check to obtain access to military bases Knowledge, Skills, Abilities, and Other Characteristics Excellent written and verbal communication Proficiency in Microsoft Office suite Advanced computer skills Experience with scheduling software (Prima Vera P6 or MS Schedule) Ability to identify value-engineering alternatives Prior advanced cost proposal and work breakdown development experience. Ability to prepare and review technical documents Must be task oriented, self-motivated, and have the inherent ability to multitask, work under pressure, meet deadlines and work as team member as well as a team lead Experience investigating and remediating contaminated sites Preferred Professional licensing in Engineering is strongly preferred, professional licensing or registration in Geology, or Project Management certification will also be considered Master's degree in science and/or engineering Current 40 Hour HAZWOPER and 8 Hour Refresher Current Alaska experience with federal clients including AFCEC, NAVFAC, USACE, USEPA, and others GIS Experience Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position requires the ability to maneuver contaminated and construction sites, see, hear, and verbally communicate with co-workers and clients. Essential and marginal functions may require maintaining physical condition necessary for sitting, walking, or standing, lifting, pushing, pulling, twisting, reaching, squatting, stretching, bending for prolonged periods of time; at times lift and carry as much at 50 pounds. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in a modern office setting in Anchorage, Alaska with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. This position also requires driving and working outdoors in extreme heat/cold and possibly snowy or rainy weather. Must be able to navigate all typical environmental worksite conditions. May require extended travel for various remote project sites. Supervisory Responsibilities This position will have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
Date Posted: 2026-08-18 Country: United States of America Location: US-AZ-TUCSON- E Hermans Rd BLDG 805 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: Secret - Current Security Clearance Status: Active and existing security clearance required on day 1 We're growing fast and we want you to grow with us! We're expanding our engineering organization dramatically to meet exciting customer demand, and we're actively looking for engineers who bring strong foundational skills and a passion for solving hard problems. Industry experience in defense? Not required - we'll invest in you. If you meet the minimum qualifications, we want to talk. Apply today and take the next step in your engineering career. At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. At Raytheon's Software Engineering Directorate (SWE) Effectors Center (EC), we deliver innovative, mission-driven solutions to secure our nation. Our engineers engage in the full software development life cycle within agile teams, focusing on areas like real-time systems, machine learning, cybersecurity, and DevOps. Join our team of creative problem solvers to develop next-generation capabilities and advance your skills while protecting our country. This position is within the Effectors Center of the Software organization, and is an onsite role located in Tucson, AZ. What You Will Do Assist and participate in the requirements, design, development and testing of real-time embedded software, application software, and tools, to include development of new work products or enhancement of existing applications and systems. Design, code, test, integrate, and document software solutions. Participate in internal review of software components and systems. Collaborate with project managers and other professionals within Engineering. Work on problems with defined scope, schedule, and expectations. Follow established development practices and processes to maintain the configuration management of software products. Ability to obtain program access required. What You Will Learn Use new tools that will keep you state-of-the-art. Stay updated with the latest advancements in software development and missile technology to drive innovation. Qualifications You Must Have Typically requires a degree in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of two years prior relevant experience. Experience with C++, C, or other object-oriented language. Experience with hardware-software integration and embedded system testing. Active and transferable Secret U.S. government issued security clearance is required prior to start date with the ability to obtain special program access after start. Qualifications We Prefer Knowledge of data structures and algorithms, systems software design, operating systems and architectures. Knowledge of assembly, C/C++ programming, structured programming concepts. Knowledge of object-oriented design and Unified Model Language. Knowledge of statistical and numerical methods. Interpersonal and communication skills, both verbal and written. Demonstrated ability to work effectively with colleagues and leaders in a team environment. What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Relocation Offered Based On Eligibility Learn More & Apply Now! Please consider the following role type definition as you apply for this role: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: Location Information: This position is onsite at our campus in beautiful Tucson, AZ. Tucson has a friendly, caring, and laid-back atmosphere, combined with the innovation and energy of a metropolitan region, and recognized as one of America's 10 Best Small Cities. Surrounded by beautiful mountains, colorful Sonoran Desert landscape and majestic saguaro cacti, Tucson is blessed with some of nature's best work. Tucson is known for its bright blue skies, and with more than 310 sunny days per year, Tucson's fantastic weather lets residents enjoy the outdoors year-round. Virtual Fly Over City of Tucson & Community, YouTube Video Links "Raytheon In Tucson": ,-az-location "Tucson is Awesome": "Winter in Tucson": As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
09/18/2026
Full time
Date Posted: 2026-08-18 Country: United States of America Location: US-AZ-TUCSON- E Hermans Rd BLDG 805 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: Secret - Current Security Clearance Status: Active and existing security clearance required on day 1 We're growing fast and we want you to grow with us! We're expanding our engineering organization dramatically to meet exciting customer demand, and we're actively looking for engineers who bring strong foundational skills and a passion for solving hard problems. Industry experience in defense? Not required - we'll invest in you. If you meet the minimum qualifications, we want to talk. Apply today and take the next step in your engineering career. At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. At Raytheon's Software Engineering Directorate (SWE) Effectors Center (EC), we deliver innovative, mission-driven solutions to secure our nation. Our engineers engage in the full software development life cycle within agile teams, focusing on areas like real-time systems, machine learning, cybersecurity, and DevOps. Join our team of creative problem solvers to develop next-generation capabilities and advance your skills while protecting our country. This position is within the Effectors Center of the Software organization, and is an onsite role located in Tucson, AZ. What You Will Do Assist and participate in the requirements, design, development and testing of real-time embedded software, application software, and tools, to include development of new work products or enhancement of existing applications and systems. Design, code, test, integrate, and document software solutions. Participate in internal review of software components and systems. Collaborate with project managers and other professionals within Engineering. Work on problems with defined scope, schedule, and expectations. Follow established development practices and processes to maintain the configuration management of software products. Ability to obtain program access required. What You Will Learn Use new tools that will keep you state-of-the-art. Stay updated with the latest advancements in software development and missile technology to drive innovation. Qualifications You Must Have Typically requires a degree in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of two years prior relevant experience. Experience with C++, C, or other object-oriented language. Experience with hardware-software integration and embedded system testing. Active and transferable Secret U.S. government issued security clearance is required prior to start date with the ability to obtain special program access after start. Qualifications We Prefer Knowledge of data structures and algorithms, systems software design, operating systems and architectures. Knowledge of assembly, C/C++ programming, structured programming concepts. Knowledge of object-oriented design and Unified Model Language. Knowledge of statistical and numerical methods. Interpersonal and communication skills, both verbal and written. Demonstrated ability to work effectively with colleagues and leaders in a team environment. What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Relocation Offered Based On Eligibility Learn More & Apply Now! Please consider the following role type definition as you apply for this role: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: Location Information: This position is onsite at our campus in beautiful Tucson, AZ. Tucson has a friendly, caring, and laid-back atmosphere, combined with the innovation and energy of a metropolitan region, and recognized as one of America's 10 Best Small Cities. Surrounded by beautiful mountains, colorful Sonoran Desert landscape and majestic saguaro cacti, Tucson is blessed with some of nature's best work. Tucson is known for its bright blue skies, and with more than 310 sunny days per year, Tucson's fantastic weather lets residents enjoy the outdoors year-round. Virtual Fly Over City of Tucson & Community, YouTube Video Links "Raytheon In Tucson": ,-az-location "Tucson is Awesome": "Winter in Tucson": As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Job Description Job Description ArcSource Group, Inc. is an award-winning, woman-owned small business providing program and project management, business optimization, training development and delivery, digital accessibility, administrative, and information technology support services to federal civilian and defense customers for more than 20 years. ArcSource combines agile project management expertise and technical skills with innovative, effective solutions to help our customers achieve mission objectives. ArcSource's commitment to delivering high-quality services is demonstrated through its appraised processes and ISO certifications for quality and IT management. We are seeking a Senior IT Operations Analyst to join our team of qualified, diverse individuals. We are looking for a candidate who can provide technical and strategic support to the PMO on the Department of Defense (DoD) Procurement Integrated Enterprise Environment (PIEE). Position Location: Fully Remote/Telework Environment Clearance Level Required: Active Secret Clearance Key Responsibilities/Requirements: Coordinate, manage, and lead enterprise-level IT projects and initiatives supporting customer-facing systems and solutions. Maintain situational awareness of critical IT systems, operational status, customer-impacting issues, upcoming capabilities and deployments, and high-priority project activities. Coordinate emergency incident response activities, including technical coordination, stakeholder communications, leadership updates, escalation activities, and root cause analysis. Analyze and support the resolution of operational issues affecting business-critical systems and applications. Coordinate with help desk personnel, technical teams, government stakeholders, and customers to address complex IT operational issues. Support cloud platform technologies and associated operational activities. Support the Software Development Life Cycle (SDLC) for custom software development and application delivery. Support backup, disaster recovery, and system recovery activities. Apply ITIL processes and supporting tools, such as ServiceNow, JIRA, and Confluence, to IT operations and project activities. Apply working knowledge of network infrastructure, the OSI model, APIs, PKI technologies, SFTP, and related technologies to support troubleshooting and operational coordination. Develop and support scalable and efficient solutions to complex business problems and workflows. Develop, interpret, and maintain policies, procedures, and standards supporting Federal and DoW programs. Communicate effectively with technical teams, customers, stakeholders, and leadership across remote communication platforms in a fast-paced environment. Prioritize competing incidents, operational requirements, and project activities based on severity, customer impact, and mission need. Education and Experience: 5-7 years of experience implementing, coordinating, or supporting IT projects and initiatives involving customer-facing solutions. 5-7 years of experience working with cloud platform technologies; AWS experience preferred. 2-3 years of experience supporting the Software Development Life Cycle (SDLC) for custom software development and application delivery to customers. Experience with ITIL processes and supporting tools such as ServiceNow, JIRA, and Confluence. Working knowledge of the OSI model, network infrastructure, APIs, PKI technologies, emergency incident response, SFTP, and disaster recovery methodologies. Demonstrated experience independently coordinating, managing, and leading enterprise-level IT projects and initiatives. Demonstrated technical ability to develop or support scalable and efficient solutions for complex business problems and workflows. Strong analytical and problem-solving skills supporting business-critical systems and operational issues. Excellent written, verbal, and interpersonal communication skills. Experience developing, interpreting, or maintaining policies, procedures, and standards supporting Federal and Department of War programs. Demonstrated ability to collaborate effectively using remote communication platforms such as Microsoft Teams, Zoom, and email in a fast-paced environment. Preferred Skills and Experience: Bachelor of Science degree in Computer Science, Information Technology, or a related field; equivalent relevant experience may be considered. 5-7 years of related experience supporting software development using Agile methodologies and/or infrastructure design and management. 3-5 years of experience managing cloud platform backup and disaster recovery technologies and methodologies. 3+ years of experience supporting end-user customer service desk or help desk operations. Knowledge of SQL query execution and data manipulation used to develop custom reports. Relevant professional certification such as Security+, Cloud+, Project+, Project Management Professional (PMP), or comparable credential. Experience with the Procurement Integrated Enterprise Environment (PIEE) or other Defense Logistics Agency (DLA) applications. Employee Benefits: Medical, Dental, & Vision Benefits Employer-paid long-Term & Short-Term Disability, Life Insurance 401k Plan with generous company matching 15 days PTO and 11 Federal Holidays for full-time employees working on Federal Contracts Employee Assistance Program Salary dependent on skills and experience Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data. Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear. The employee is frequently required to walk; use hands and fingers, handle, or feel and reach with hands and arms. If you need to request an accommodation if you are unable or limited in your ability to use or access , please email and provide your name and contact information. Applicants selected will be subject to a government security investigation and must be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to, criminal history, employment and education verification, and drug testing. We are an equal opportunity employer and make employment decisions based on qualifications, merit, and business need. We participate in the E-Verify Employment Verification Program.
09/16/2026
Full time
Job Description Job Description ArcSource Group, Inc. is an award-winning, woman-owned small business providing program and project management, business optimization, training development and delivery, digital accessibility, administrative, and information technology support services to federal civilian and defense customers for more than 20 years. ArcSource combines agile project management expertise and technical skills with innovative, effective solutions to help our customers achieve mission objectives. ArcSource's commitment to delivering high-quality services is demonstrated through its appraised processes and ISO certifications for quality and IT management. We are seeking a Senior IT Operations Analyst to join our team of qualified, diverse individuals. We are looking for a candidate who can provide technical and strategic support to the PMO on the Department of Defense (DoD) Procurement Integrated Enterprise Environment (PIEE). Position Location: Fully Remote/Telework Environment Clearance Level Required: Active Secret Clearance Key Responsibilities/Requirements: Coordinate, manage, and lead enterprise-level IT projects and initiatives supporting customer-facing systems and solutions. Maintain situational awareness of critical IT systems, operational status, customer-impacting issues, upcoming capabilities and deployments, and high-priority project activities. Coordinate emergency incident response activities, including technical coordination, stakeholder communications, leadership updates, escalation activities, and root cause analysis. Analyze and support the resolution of operational issues affecting business-critical systems and applications. Coordinate with help desk personnel, technical teams, government stakeholders, and customers to address complex IT operational issues. Support cloud platform technologies and associated operational activities. Support the Software Development Life Cycle (SDLC) for custom software development and application delivery. Support backup, disaster recovery, and system recovery activities. Apply ITIL processes and supporting tools, such as ServiceNow, JIRA, and Confluence, to IT operations and project activities. Apply working knowledge of network infrastructure, the OSI model, APIs, PKI technologies, SFTP, and related technologies to support troubleshooting and operational coordination. Develop and support scalable and efficient solutions to complex business problems and workflows. Develop, interpret, and maintain policies, procedures, and standards supporting Federal and DoW programs. Communicate effectively with technical teams, customers, stakeholders, and leadership across remote communication platforms in a fast-paced environment. Prioritize competing incidents, operational requirements, and project activities based on severity, customer impact, and mission need. Education and Experience: 5-7 years of experience implementing, coordinating, or supporting IT projects and initiatives involving customer-facing solutions. 5-7 years of experience working with cloud platform technologies; AWS experience preferred. 2-3 years of experience supporting the Software Development Life Cycle (SDLC) for custom software development and application delivery to customers. Experience with ITIL processes and supporting tools such as ServiceNow, JIRA, and Confluence. Working knowledge of the OSI model, network infrastructure, APIs, PKI technologies, emergency incident response, SFTP, and disaster recovery methodologies. Demonstrated experience independently coordinating, managing, and leading enterprise-level IT projects and initiatives. Demonstrated technical ability to develop or support scalable and efficient solutions for complex business problems and workflows. Strong analytical and problem-solving skills supporting business-critical systems and operational issues. Excellent written, verbal, and interpersonal communication skills. Experience developing, interpreting, or maintaining policies, procedures, and standards supporting Federal and Department of War programs. Demonstrated ability to collaborate effectively using remote communication platforms such as Microsoft Teams, Zoom, and email in a fast-paced environment. Preferred Skills and Experience: Bachelor of Science degree in Computer Science, Information Technology, or a related field; equivalent relevant experience may be considered. 5-7 years of related experience supporting software development using Agile methodologies and/or infrastructure design and management. 3-5 years of experience managing cloud platform backup and disaster recovery technologies and methodologies. 3+ years of experience supporting end-user customer service desk or help desk operations. Knowledge of SQL query execution and data manipulation used to develop custom reports. Relevant professional certification such as Security+, Cloud+, Project+, Project Management Professional (PMP), or comparable credential. Experience with the Procurement Integrated Enterprise Environment (PIEE) or other Defense Logistics Agency (DLA) applications. Employee Benefits: Medical, Dental, & Vision Benefits Employer-paid long-Term & Short-Term Disability, Life Insurance 401k Plan with generous company matching 15 days PTO and 11 Federal Holidays for full-time employees working on Federal Contracts Employee Assistance Program Salary dependent on skills and experience Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data. Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear. The employee is frequently required to walk; use hands and fingers, handle, or feel and reach with hands and arms. If you need to request an accommodation if you are unable or limited in your ability to use or access , please email and provide your name and contact information. Applicants selected will be subject to a government security investigation and must be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to, criminal history, employment and education verification, and drug testing. We are an equal opportunity employer and make employment decisions based on qualifications, merit, and business need. We participate in the E-Verify Employment Verification Program.
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/15/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/15/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/15/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/15/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description We are an employee-centric company that truly values our team members and the contributions they make to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and on building teams that are, and continue to be, technically proficient across a broad range of cyber mission areas. OneZero full-time employees receive a highly competitive benefits package, including health, dental, vision, and life insurance, a 401(k) with company matching, paid time off and holidays, an employee referral program, and educational assistance. Additional details are available on our website: Position Title : Security Control Assessor (SME), Level IIILocation: USCG Surface Forces Logistics Center, 2401 Hawkins Point Road, Baltimore, MD 21226. Work may also be performed at the SFLC satellite offices at 707 East Ordnance Road, approximately one mile from the primary site, and at other sites as determined necessary by the Contracting Officer's Representative (COR).Clearance:No security clearance required. This position does not involve access to classified information or classified IT systems.S. citizenship is required in accordance with HSAR 3052.204-71 Alternate I.Position SummaryThe Security Control Assessor (SCA) provides independent security control assessment and authorization support to the USCG SFLC Business Operations Division in support of Surface Domain Operational Technology (OT) and Platform IT systems. The role is the assessment authority on the team: it evaluates whether security and privacy controls are implemented correctly, operating as intended, and producing the intended outcome, and it provides the evidence the Authorizing Official relies on to make risk decisions.This is the senior assessment position on the task order and is distinct from the ISSO roles, which own and maintain the authorization packages. The SCA assesses; the ISSOs prepare and sustain. The position is expected to operate with a high degree of independence and to advise the OT Security Manager (ISSM) directly.Key ResponsibilitiesSupport the OT Security Manager (ISSM) and staff in establishing and maintaining the programs, procedures, and policies that protect Government Sensitive But Unclassified (SBU) information.Perform independent assessments of SFLC Operational Technology to verify that applicable security and privacy controls are implemented correctly, operating as intended, and producing the desired outcome.Provide security assessment and authorization consultation services to the ISSM, on site.Review existing policies, procedures, and guidelines for compliance with DHS, USCG, and DoD cybersecurity policy; draft or revise SFLC policy documentation for ISSM review, approval, and organizational implementation.Assist in preparing RMF security authorization documentation for submission to the Authorizing Official (AO).Maintain security assessment information and supporting documentation within Government-designated systems and repositories.Create and validate SFLC security assessment and authorization accounts within Government-designated systems and tools.Update and maintain assessment and authorization status within Government-designated tracking systems and databases.Upload, track, and update Plans of Action and Milestones (POA recommend POA&M updates based on assessment results and maintain traceability from identified vulnerabilities through to the applicable POA&M.Conduct vulnerability scans of SFLC OT, networks, devices, and associated components using Government-approved tools.Provide assistance to system administrators in remediating vulnerabilities identified through scanning.Provide vulnerability and risk management support in conjunction with assessment and authorization activities.Maintain the enterprise tracking log for electronic spillage activities in accordance with Government policy.Support the destruction of removable media generated during assessment activities in accordance with Government procedures.Support cybersecurity strategic planning and continuous monitoring activities, evaluating enterprise services through assessment of priorities and risk.Provide bi-weekly status reports to the SFLC OT Security Manager (ISSM).Conduct a monthly project status update briefing to the ISSM at SFLC Baltimore.Required QualificationsExperienceTen (10) or more years of progressive cybersecurity experience, including at least five (5) years performing security control assessments or independent A&A validation in a federal environment.Demonstrated experience executing NIST SP 800-37 RMF end to end, including control assessment against NIST SP 800-53A.Experience assessing systems to a formal authorization decision and producing assessment artifacts relied upon by an Authorizing Official.Experience conducting and interpreting vulnerability scans and translating findings into risk-based recommendations and POA&M entries.Experience drafting and revising organizational cybersecurity policy for Government review and adoption.CertificationMust hold and maintain at least one active certification approved for Information Assurance Management (IAM) Level II or Level III. Any one of the following satisfies the requirement:CISSP - Certified Information Systems Security Professional (or CISSP Associate)CISM - Certified Information Security ManagerCGRC - Governance, Risk and Compliance Certification (formerly CAP)CASP+ - CompTIA Advanced Security PractitionerGSLC - GIAC Security Leadership CertificationCCISO - EC-Council Certified Chief Information Security Officer (Level III only)Certification requirements are subject to confirmation against COMDTINST M2620.2 (series) Appendix D, the controlling USCG certification matrix. Verify the accepted certification list with the Program Manager before extending an offer.Evidence of active certification in good standing is required prior to onboarding. Waivers and exceptions to certification requirements will not be granted.Certifications must remain current, active, and in good standing throughout performance. Loss, lapse, or revocation of a required certification is grounds for removal from the contract. Continuing education required to maintain certification is at the employee's and company's expense.Ability to work independently and advise a Government security manager at the senior level.Strong written communication: the role produces bi-weekly written reporting and briefs the ISSM monthly.Ability to read, write, speak, and understand English fluently.Preferred QualificationsPrior USCG, DHS, or DoD assessment experience, particularly with Surface Domain OT or Platform IT systems.Familiarity with COMDTINST M2620.2 (series) and COMDTINST 5500.13 (series).Experience assessing OT/ICS or PIT systems where conventional endpoint tooling cannot be deployed.CGRC (formerly CAP), CISA, or GSNA in addition to the required baseline certification.Experience supporting DHS SELC-aligned programs.Master's degree in cybersecurity, information systems, or a related field.Technical SkillsNIST SP 800-37 (RMF), 800-53 / 53A / 53B, 800-137 (ISCM), FIPS 199 and FIPS 200DHS 4300A Sensitive Systems Handbook and the DHS Systems Engineering Life Cycle (SELC)Government-designated A&A repositories and tracking tools (e.g., eMASS or successor)DISA Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs)Government-approved vulnerability scanning and compliance tooling (e.g., ACAS/Nessus, SCAP-validated scanners)POA&M development, tracking, and closure, including waiver and risk acceptance packagesOperational Technology (OT), Platform IT (PIT), and industrial control system environments, including constraints on agent-based toolingNIST SP 800-30 risk assessment methodology and NIST SP 800-115 technical assessment techniquesElectronic spillage handling and removable media sanitization proceduresSecurity ClearanceNo security clearance required. This position does not involve access to classified information or classified IT systems.S. citizenship is required in accordance with HSAR 3052.204-71 Alternate I.A favorably adjudicated Tier 1 background investigation (or higher) is required. Candidates without an existing investigation on file must complete an Electronic Application (eApp) for investigation processing.Note to recruiting: per the task order, the position is not billable until the selected candidate is fully cleared, has a CAC in hand, and has reported to the work site. Fill timelines should assume 30-90 days for investigation and CAC issuance.EducationBachelor 's degree in cybersecurity, computer science, information systems, engineering, or a related field.Work EnvironmentPrimarily on-site at SFLC Baltimore. On-site presence is required for the monthly status briefing to the ISSM and for participation in change management boards, technical exchange meetings, and Government working groups.The Government furnishes workspace, telephone, a Standard Workstation, and copy/fax access.Remote work may be authorized at the sole discretion of the Government. If authorized, compliant hardware, software, and internet service are contractor- furnished.Occasional travel outside the local commuting area may be required for training and associated off-site meetings, subject to advance COR approval and reimbursed per the Federal Travel Regulations. The 707 East Ordnance Road satellite office is within the local commuting area.OneZero Solutions, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.To request an accommodation . click apply for full job details
09/15/2026
Full time
Job Description Job Description We are an employee-centric company that truly values our team members and the contributions they make to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and on building teams that are, and continue to be, technically proficient across a broad range of cyber mission areas. OneZero full-time employees receive a highly competitive benefits package, including health, dental, vision, and life insurance, a 401(k) with company matching, paid time off and holidays, an employee referral program, and educational assistance. Additional details are available on our website: Position Title : Security Control Assessor (SME), Level IIILocation: USCG Surface Forces Logistics Center, 2401 Hawkins Point Road, Baltimore, MD 21226. Work may also be performed at the SFLC satellite offices at 707 East Ordnance Road, approximately one mile from the primary site, and at other sites as determined necessary by the Contracting Officer's Representative (COR).Clearance:No security clearance required. This position does not involve access to classified information or classified IT systems.S. citizenship is required in accordance with HSAR 3052.204-71 Alternate I.Position SummaryThe Security Control Assessor (SCA) provides independent security control assessment and authorization support to the USCG SFLC Business Operations Division in support of Surface Domain Operational Technology (OT) and Platform IT systems. The role is the assessment authority on the team: it evaluates whether security and privacy controls are implemented correctly, operating as intended, and producing the intended outcome, and it provides the evidence the Authorizing Official relies on to make risk decisions.This is the senior assessment position on the task order and is distinct from the ISSO roles, which own and maintain the authorization packages. The SCA assesses; the ISSOs prepare and sustain. The position is expected to operate with a high degree of independence and to advise the OT Security Manager (ISSM) directly.Key ResponsibilitiesSupport the OT Security Manager (ISSM) and staff in establishing and maintaining the programs, procedures, and policies that protect Government Sensitive But Unclassified (SBU) information.Perform independent assessments of SFLC Operational Technology to verify that applicable security and privacy controls are implemented correctly, operating as intended, and producing the desired outcome.Provide security assessment and authorization consultation services to the ISSM, on site.Review existing policies, procedures, and guidelines for compliance with DHS, USCG, and DoD cybersecurity policy; draft or revise SFLC policy documentation for ISSM review, approval, and organizational implementation.Assist in preparing RMF security authorization documentation for submission to the Authorizing Official (AO).Maintain security assessment information and supporting documentation within Government-designated systems and repositories.Create and validate SFLC security assessment and authorization accounts within Government-designated systems and tools.Update and maintain assessment and authorization status within Government-designated tracking systems and databases.Upload, track, and update Plans of Action and Milestones (POA recommend POA&M updates based on assessment results and maintain traceability from identified vulnerabilities through to the applicable POA&M.Conduct vulnerability scans of SFLC OT, networks, devices, and associated components using Government-approved tools.Provide assistance to system administrators in remediating vulnerabilities identified through scanning.Provide vulnerability and risk management support in conjunction with assessment and authorization activities.Maintain the enterprise tracking log for electronic spillage activities in accordance with Government policy.Support the destruction of removable media generated during assessment activities in accordance with Government procedures.Support cybersecurity strategic planning and continuous monitoring activities, evaluating enterprise services through assessment of priorities and risk.Provide bi-weekly status reports to the SFLC OT Security Manager (ISSM).Conduct a monthly project status update briefing to the ISSM at SFLC Baltimore.Required QualificationsExperienceTen (10) or more years of progressive cybersecurity experience, including at least five (5) years performing security control assessments or independent A&A validation in a federal environment.Demonstrated experience executing NIST SP 800-37 RMF end to end, including control assessment against NIST SP 800-53A.Experience assessing systems to a formal authorization decision and producing assessment artifacts relied upon by an Authorizing Official.Experience conducting and interpreting vulnerability scans and translating findings into risk-based recommendations and POA&M entries.Experience drafting and revising organizational cybersecurity policy for Government review and adoption.CertificationMust hold and maintain at least one active certification approved for Information Assurance Management (IAM) Level II or Level III. Any one of the following satisfies the requirement:CISSP - Certified Information Systems Security Professional (or CISSP Associate)CISM - Certified Information Security ManagerCGRC - Governance, Risk and Compliance Certification (formerly CAP)CASP+ - CompTIA Advanced Security PractitionerGSLC - GIAC Security Leadership CertificationCCISO - EC-Council Certified Chief Information Security Officer (Level III only)Certification requirements are subject to confirmation against COMDTINST M2620.2 (series) Appendix D, the controlling USCG certification matrix. Verify the accepted certification list with the Program Manager before extending an offer.Evidence of active certification in good standing is required prior to onboarding. Waivers and exceptions to certification requirements will not be granted.Certifications must remain current, active, and in good standing throughout performance. Loss, lapse, or revocation of a required certification is grounds for removal from the contract. Continuing education required to maintain certification is at the employee's and company's expense.Ability to work independently and advise a Government security manager at the senior level.Strong written communication: the role produces bi-weekly written reporting and briefs the ISSM monthly.Ability to read, write, speak, and understand English fluently.Preferred QualificationsPrior USCG, DHS, or DoD assessment experience, particularly with Surface Domain OT or Platform IT systems.Familiarity with COMDTINST M2620.2 (series) and COMDTINST 5500.13 (series).Experience assessing OT/ICS or PIT systems where conventional endpoint tooling cannot be deployed.CGRC (formerly CAP), CISA, or GSNA in addition to the required baseline certification.Experience supporting DHS SELC-aligned programs.Master's degree in cybersecurity, information systems, or a related field.Technical SkillsNIST SP 800-37 (RMF), 800-53 / 53A / 53B, 800-137 (ISCM), FIPS 199 and FIPS 200DHS 4300A Sensitive Systems Handbook and the DHS Systems Engineering Life Cycle (SELC)Government-designated A&A repositories and tracking tools (e.g., eMASS or successor)DISA Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs)Government-approved vulnerability scanning and compliance tooling (e.g., ACAS/Nessus, SCAP-validated scanners)POA&M development, tracking, and closure, including waiver and risk acceptance packagesOperational Technology (OT), Platform IT (PIT), and industrial control system environments, including constraints on agent-based toolingNIST SP 800-30 risk assessment methodology and NIST SP 800-115 technical assessment techniquesElectronic spillage handling and removable media sanitization proceduresSecurity ClearanceNo security clearance required. This position does not involve access to classified information or classified IT systems.S. citizenship is required in accordance with HSAR 3052.204-71 Alternate I.A favorably adjudicated Tier 1 background investigation (or higher) is required. Candidates without an existing investigation on file must complete an Electronic Application (eApp) for investigation processing.Note to recruiting: per the task order, the position is not billable until the selected candidate is fully cleared, has a CAC in hand, and has reported to the work site. Fill timelines should assume 30-90 days for investigation and CAC issuance.EducationBachelor 's degree in cybersecurity, computer science, information systems, engineering, or a related field.Work EnvironmentPrimarily on-site at SFLC Baltimore. On-site presence is required for the monthly status briefing to the ISSM and for participation in change management boards, technical exchange meetings, and Government working groups.The Government furnishes workspace, telephone, a Standard Workstation, and copy/fax access.Remote work may be authorized at the sole discretion of the Government. If authorized, compliant hardware, software, and internet service are contractor- furnished.Occasional travel outside the local commuting area may be required for training and associated off-site meetings, subject to advance COR approval and reimbursed per the Federal Travel Regulations. The 707 East Ordnance Road satellite office is within the local commuting area.OneZero Solutions, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.To request an accommodation . click apply for full job details
Job Description Job Description Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members. We are seeking a Lead IT Systems Engineer to modernize and optimize identity management, workflow automation, and employee technology experience. This hands-on technical leadership role will oversee identity and access management, IT workflow engineering, onboarding automation, and virtual desktop infrastructure (VDI) while driving operational efficiency, security, and service excellence. The ideal candidate is an experienced IT professional with strong expertise in automation, systems engineering, identity management, and infrastructure who is passionate about improving employee experiences through scalable technology solutions. Responsibilities Identity & Access Management: Design, implement, and manage automated identity lifecycle processes, including user provisioning, role changes, and deprovisioning across cloud and business applications. Develop role-based access controls, automate approval workflows, enforce least-privilege access, and support periodic access reviews to maintain security and compliance. Workflow Engineering: Design, configure, and optimize Jira and Jira Service Management workflows, intake processes, automation rules, service queues, dashboards, and reporting. Streamline request management through standardized templates, intelligent routing, and automation to improve visibility, efficiency, and service delivery. Employee Onboarding Automation: Develop and maintain automated onboarding processes that ensure user accounts, system access, hardware, and software are prepared prior to employees' first day. Coordinate workflow automation between IT, Human Resources, and hiring managers while creating user-friendly onboarding resources that enhance the employee experience. Virtual Desktop Infrastructure (VDI): Engineer, deploy, administer, and support Reflect Health's virtual desktop infrastructure environment. Design standardized desktop images, application delivery processes, user profile management, monitoring, patching, capacity planning, and operational documentation to ensure a secure, reliable, and scalable platform. Automation & Process Improvement: Identify opportunities to automate manual IT processes, integrate enterprise systems using APIs and scripting, and implement solutions that improve operational efficiency, reduce administrative overhead, and enhance service quality. Security & Compliance: Support identity governance, access management, infrastructure security, and compliance initiatives by implementing security best practices, maintaining audit readiness, and protecting sensitive business and member information. Reporting & Documentation: Develop operational dashboards, system documentation, technical standards, workflows, and reporting to support performance monitoring, issue tracking, capacity planning, and continuous process improvement. Cross-Functional Collaboration: Partner with Infrastructure, Security, Human Resources, Operations, and business stakeholders to deliver technology solutions that improve employee productivity, strengthen security, and support organizational growth. Qualifications Education & Experience: Background in Computer Science, Information Technology, or a related field, or equivalent practical experience in IT engineering or systems administration, including experience in a senior or lead technical role. Identity & Access Management: Strong experience administering identity and access management platforms and directory services, including Okta, Microsoft Entra ID (Azure Active Directory), Active Directory, or similar technologies. Experience implementing automated identity lifecycle management and role-based access controls preferred. Workflow & Automation: Experience configuring Jira and Jira Service Management, including workflow design, automation, dashboards, and service management processes. Strong scripting and automation skills using PowerShell, Python, APIs, or similar technologies. Infrastructure & Virtual Desktop Experience: Hands-on experience designing, implementing, or supporting virtual desktop infrastructure platforms such as Azure Virtual Desktop, Citrix, VMware Horizon, Windows 365, or similar technologies. Technical Skills: Experience integrating enterprise systems through APIs, automating business processes, and supporting modern cloud infrastructure and endpoint management technologies. Familiarity with infrastructure-as-code and configuration management tools preferred. Analytical & Problem-Solving Skills: Strong analytical and troubleshooting abilities with experience identifying operational inefficiencies, designing scalable technical solutions, and driving continuous improvement initiatives. Project Management Skills: Ability to manage multiple technical initiatives simultaneously, prioritize competing demands, maintain documentation, and successfully deliver projects in a fast-paced environment. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts, collaborate across departments, and provide exceptional internal customer service. Industry Experience: Experience within healthcare, health insurance, benefits administration, or another highly regulated industry is preferred. Familiarity with security frameworks, compliance requirements, and protection of sensitive information, including Protected Health Information (PHI), is highly desirable. Reflect Health is committed to providing a safe and secure workplace for all employees. All final candidates will be subject to background checks and drug screening as part of the hiring process.
09/15/2026
Full time
Job Description Job Description Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members. We are seeking a Lead IT Systems Engineer to modernize and optimize identity management, workflow automation, and employee technology experience. This hands-on technical leadership role will oversee identity and access management, IT workflow engineering, onboarding automation, and virtual desktop infrastructure (VDI) while driving operational efficiency, security, and service excellence. The ideal candidate is an experienced IT professional with strong expertise in automation, systems engineering, identity management, and infrastructure who is passionate about improving employee experiences through scalable technology solutions. Responsibilities Identity & Access Management: Design, implement, and manage automated identity lifecycle processes, including user provisioning, role changes, and deprovisioning across cloud and business applications. Develop role-based access controls, automate approval workflows, enforce least-privilege access, and support periodic access reviews to maintain security and compliance. Workflow Engineering: Design, configure, and optimize Jira and Jira Service Management workflows, intake processes, automation rules, service queues, dashboards, and reporting. Streamline request management through standardized templates, intelligent routing, and automation to improve visibility, efficiency, and service delivery. Employee Onboarding Automation: Develop and maintain automated onboarding processes that ensure user accounts, system access, hardware, and software are prepared prior to employees' first day. Coordinate workflow automation between IT, Human Resources, and hiring managers while creating user-friendly onboarding resources that enhance the employee experience. Virtual Desktop Infrastructure (VDI): Engineer, deploy, administer, and support Reflect Health's virtual desktop infrastructure environment. Design standardized desktop images, application delivery processes, user profile management, monitoring, patching, capacity planning, and operational documentation to ensure a secure, reliable, and scalable platform. Automation & Process Improvement: Identify opportunities to automate manual IT processes, integrate enterprise systems using APIs and scripting, and implement solutions that improve operational efficiency, reduce administrative overhead, and enhance service quality. Security & Compliance: Support identity governance, access management, infrastructure security, and compliance initiatives by implementing security best practices, maintaining audit readiness, and protecting sensitive business and member information. Reporting & Documentation: Develop operational dashboards, system documentation, technical standards, workflows, and reporting to support performance monitoring, issue tracking, capacity planning, and continuous process improvement. Cross-Functional Collaboration: Partner with Infrastructure, Security, Human Resources, Operations, and business stakeholders to deliver technology solutions that improve employee productivity, strengthen security, and support organizational growth. Qualifications Education & Experience: Background in Computer Science, Information Technology, or a related field, or equivalent practical experience in IT engineering or systems administration, including experience in a senior or lead technical role. Identity & Access Management: Strong experience administering identity and access management platforms and directory services, including Okta, Microsoft Entra ID (Azure Active Directory), Active Directory, or similar technologies. Experience implementing automated identity lifecycle management and role-based access controls preferred. Workflow & Automation: Experience configuring Jira and Jira Service Management, including workflow design, automation, dashboards, and service management processes. Strong scripting and automation skills using PowerShell, Python, APIs, or similar technologies. Infrastructure & Virtual Desktop Experience: Hands-on experience designing, implementing, or supporting virtual desktop infrastructure platforms such as Azure Virtual Desktop, Citrix, VMware Horizon, Windows 365, or similar technologies. Technical Skills: Experience integrating enterprise systems through APIs, automating business processes, and supporting modern cloud infrastructure and endpoint management technologies. Familiarity with infrastructure-as-code and configuration management tools preferred. Analytical & Problem-Solving Skills: Strong analytical and troubleshooting abilities with experience identifying operational inefficiencies, designing scalable technical solutions, and driving continuous improvement initiatives. Project Management Skills: Ability to manage multiple technical initiatives simultaneously, prioritize competing demands, maintain documentation, and successfully deliver projects in a fast-paced environment. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts, collaborate across departments, and provide exceptional internal customer service. Industry Experience: Experience within healthcare, health insurance, benefits administration, or another highly regulated industry is preferred. Familiarity with security frameworks, compliance requirements, and protection of sensitive information, including Protected Health Information (PHI), is highly desirable. Reflect Health is committed to providing a safe and secure workplace for all employees. All final candidates will be subject to background checks and drug screening as part of the hiring process.
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/15/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/15/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
SUMMARY: Yocha Dehe Wintun Nation (Yocha Dehe or Tribe) is a federally recognized tribal government. The Tribe's mission is to provide for the health and welfare of its people, to govern its own lands and affairs with sovereign independence and in a manner consistent with its cultural values, and to enhance and diversify its economy for the overall good of the nation. Yocha Dehe's governing body, its elected Tribal Council, is charged with implementing this mission. As a federally recognized tribe, Yocha Dehe exercises a government-to-government relationship with the United States, as well as with the State of California and local governments, and the Tribe actively engages with outside agencies and officials, local stakeholders and members of the public. POSTION SUMMARY: Yocha Dehe Wintun Nation is seeking a highly effective communications professional with excellent writing and editing skills, knowledge of graphic design, solid skills in website and social media management and exceptional skills in project management to join our Communications Department. The Communications Manager will be responsible for overseeing the implementation of both internal and external communications strategies in a highly collaborative environment under the direction of the Director of Communications. The Communications Manager will generate, perfect and execute on-message content that furthers organizational goals, including raising awareness about California's first people, their history, culture and present-day contributions to the region, State and Nation, ensuring messaging is clean, consistent and engaging. As a skilled writer, the Communications Manager will be comfortable performing tasks for dissemination through various external channels like articles, social media platforms and the governmental website, and various internal channels from annual reports to community informational flyers. The Communications Department oversees internal and supports external communications. Functions in the department include: communication strategy and implementation, crisis communications, marketing communications, community affairs, employee communications, advertising, collateral development, website oversight, speechwriting, and executive support. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develops materials to advance the tribal government's messaging objectives for a range of channels, both internal and external communications. Copyedits and proofreads content to insure a highly polished final product. Ensures all communications are consistent and adheres to applicable branding and style guides. Ability to lay-out projects in Adobe Photoshop and Adobe InDesign. Collaborates to develop programs, collateral material and premiums for various annual and one-time events. Interfaces effectively and respectfully with various departments, committees, tribal leadership and other stakeholders. Collaborates across numerous departments and committees to assist in executing highly visible and complex public events. Interfaces with vendors to secure and manage services required to produce high-quality content and collateral. Ability to write or help write speeches and talking points. Ability to curate images and video assets. Takes photos, as needed Identifies and assists with the implementation of emerging technologies designed to make communications workflow more efficient and effective. Performs general administrative functions and assists in day-to-day operations of the department. Performs other duties as assigned. REQUIRED KNOWLEDGE AND EXPERIENCE: Supervisory Responsibilities This job supervises the Administrative Assistant. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. Must possess exceptional communication abilities including in writing, speaking, visual media and active listening. Demonstrated (tested) ability to correct and perfect flawed copy. Must possess the ability to communicate complicated and sensitive concepts to diverse interests in a clear and effective manner. Must be both creative and detail oriented, with an ability to manage multiple projects simultaneously. Ability to effectively engage with team members and stakeholders at all levels. Must be outcome oriented, with an understanding of strategies to chart progress and effectiveness of communications efforts. Ability to work in strict confidence. Education and Experience Bachelor's Degree required, preferably in communications, journalism, public relations or other, related field. A minimum of four (4) years of experience creating and disseminating messages for large audiences and/or on behalf of complex organizations. Experience with developing contracts and resolutions for communications work, preferred. Knowledge of operations and needs of tribal governments, desired. Communication and Comprehension Skills Must have ability to communicate both internally and to the public, and coordinate positions, activities and events. Position works closely with other departments and is provided some administrative support. Analytical Skills Position requires strong attention to detail and ability to perform multiple tasks accurately and efficiently under time constraints with minimal supervision. Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of algebra and geometry, ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Must have the ability to apply common sense understanding along with analysis of technical information. Must be able to carry out written and oral instructions, and deal with problems and issues in a professional manner. Computer Skills Must be proficient in Microsoft Office applications with the ability to use word processing, electronic mail, multimedia, spreadsheets and database management software. Experience with Mac operating system, Adobe Acrobat Pro, InDesign and Photoshop a plus. Certificates, Licenses, Registrations Individuals must be able to successfully pass the Tribal Gaming Agency (TGA) Background Check. Must possess a valid drivers' license and maintain a driving record that is satisfactory to the Tribe's insurance carrier. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl and stand, walk. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations. The noise level in the work environment is usually moderate. Additional Conditions of Employment Must have the ability to work after-hours with occasional travel. Must recognize and maintain strict confidentiality and ensure security of sensitive Tribal Council matters and actions. Must be able to work with diverse population and with cultural sensitivity. Must be willing to sign the Tribe's _Non-Disclosure, Non-Disparagement and Confidentiality Agreement_. Job Type: Full-time Pay: From $96,183.71 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Will you now or in the future require sponsorship to work in the U.S.? Do you agree that a successful clearance of a federal level background check will be required for all positions within the Tribal Government? Education: Bachelor's (Required) License/Certification: Driver's License (Required) Ability to Commute: Brooks, CA 95606 (Required) Work Location: Hybrid remote in Brooks, CA 95606
07/19/2026
Full time
SUMMARY: Yocha Dehe Wintun Nation (Yocha Dehe or Tribe) is a federally recognized tribal government. The Tribe's mission is to provide for the health and welfare of its people, to govern its own lands and affairs with sovereign independence and in a manner consistent with its cultural values, and to enhance and diversify its economy for the overall good of the nation. Yocha Dehe's governing body, its elected Tribal Council, is charged with implementing this mission. As a federally recognized tribe, Yocha Dehe exercises a government-to-government relationship with the United States, as well as with the State of California and local governments, and the Tribe actively engages with outside agencies and officials, local stakeholders and members of the public. POSTION SUMMARY: Yocha Dehe Wintun Nation is seeking a highly effective communications professional with excellent writing and editing skills, knowledge of graphic design, solid skills in website and social media management and exceptional skills in project management to join our Communications Department. The Communications Manager will be responsible for overseeing the implementation of both internal and external communications strategies in a highly collaborative environment under the direction of the Director of Communications. The Communications Manager will generate, perfect and execute on-message content that furthers organizational goals, including raising awareness about California's first people, their history, culture and present-day contributions to the region, State and Nation, ensuring messaging is clean, consistent and engaging. As a skilled writer, the Communications Manager will be comfortable performing tasks for dissemination through various external channels like articles, social media platforms and the governmental website, and various internal channels from annual reports to community informational flyers. The Communications Department oversees internal and supports external communications. Functions in the department include: communication strategy and implementation, crisis communications, marketing communications, community affairs, employee communications, advertising, collateral development, website oversight, speechwriting, and executive support. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develops materials to advance the tribal government's messaging objectives for a range of channels, both internal and external communications. Copyedits and proofreads content to insure a highly polished final product. Ensures all communications are consistent and adheres to applicable branding and style guides. Ability to lay-out projects in Adobe Photoshop and Adobe InDesign. Collaborates to develop programs, collateral material and premiums for various annual and one-time events. Interfaces effectively and respectfully with various departments, committees, tribal leadership and other stakeholders. Collaborates across numerous departments and committees to assist in executing highly visible and complex public events. Interfaces with vendors to secure and manage services required to produce high-quality content and collateral. Ability to write or help write speeches and talking points. Ability to curate images and video assets. Takes photos, as needed Identifies and assists with the implementation of emerging technologies designed to make communications workflow more efficient and effective. Performs general administrative functions and assists in day-to-day operations of the department. Performs other duties as assigned. REQUIRED KNOWLEDGE AND EXPERIENCE: Supervisory Responsibilities This job supervises the Administrative Assistant. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. Must possess exceptional communication abilities including in writing, speaking, visual media and active listening. Demonstrated (tested) ability to correct and perfect flawed copy. Must possess the ability to communicate complicated and sensitive concepts to diverse interests in a clear and effective manner. Must be both creative and detail oriented, with an ability to manage multiple projects simultaneously. Ability to effectively engage with team members and stakeholders at all levels. Must be outcome oriented, with an understanding of strategies to chart progress and effectiveness of communications efforts. Ability to work in strict confidence. Education and Experience Bachelor's Degree required, preferably in communications, journalism, public relations or other, related field. A minimum of four (4) years of experience creating and disseminating messages for large audiences and/or on behalf of complex organizations. Experience with developing contracts and resolutions for communications work, preferred. Knowledge of operations and needs of tribal governments, desired. Communication and Comprehension Skills Must have ability to communicate both internally and to the public, and coordinate positions, activities and events. Position works closely with other departments and is provided some administrative support. Analytical Skills Position requires strong attention to detail and ability to perform multiple tasks accurately and efficiently under time constraints with minimal supervision. Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of algebra and geometry, ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Must have the ability to apply common sense understanding along with analysis of technical information. Must be able to carry out written and oral instructions, and deal with problems and issues in a professional manner. Computer Skills Must be proficient in Microsoft Office applications with the ability to use word processing, electronic mail, multimedia, spreadsheets and database management software. Experience with Mac operating system, Adobe Acrobat Pro, InDesign and Photoshop a plus. Certificates, Licenses, Registrations Individuals must be able to successfully pass the Tribal Gaming Agency (TGA) Background Check. Must possess a valid drivers' license and maintain a driving record that is satisfactory to the Tribe's insurance carrier. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl and stand, walk. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations. The noise level in the work environment is usually moderate. Additional Conditions of Employment Must have the ability to work after-hours with occasional travel. Must recognize and maintain strict confidentiality and ensure security of sensitive Tribal Council matters and actions. Must be able to work with diverse population and with cultural sensitivity. Must be willing to sign the Tribe's _Non-Disclosure, Non-Disparagement and Confidentiality Agreement_. Job Type: Full-time Pay: From $96,183.71 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Will you now or in the future require sponsorship to work in the U.S.? Do you agree that a successful clearance of a federal level background check will be required for all positions within the Tribal Government? Education: Bachelor's (Required) License/Certification: Driver's License (Required) Ability to Commute: Brooks, CA 95606 (Required) Work Location: Hybrid remote in Brooks, CA 95606
