SPS North America
New York, New York
Job Description Job Description Location: New York, NY. Job Type: Full-Time Position Summary We are seeking an experienced Lead Audio Visual (AV) Technician to oversee the daily operation, maintenance, and support of enterprise audiovisual technology across conference rooms, executive spaces, collaboration environments, and live events. This role combines hands-on technical expertise with team leadership, customer service, and operational oversight to ensure a seamless meeting and event experience for employees, executives, and clients. The ideal candidate is a technical expert who can troubleshoot and resolve complex AV issues, proactively maintain meeting spaces, lead high-profile event support, mentor team members, and build strong relationships with business stakeholders. This position requires someone who is equally comfortable solving technical problems, leading a team, and delivering exceptional customer service. Key ResponsibilitiesAudio Visual Operations Independently operate, maintain, troubleshoot, repair, and optimize enterprise AV systems and peripherals. Perform daily morning inspections of all conference rooms to proactively identify and resolve technical issues before meetings begin. Conduct pre-meeting AV checks for executive meetings, client presentations, and high-profile events. Provide onsite support for executive leadership, board meetings, and client-facing presentations. Troubleshoot, repair, upgrade, and replace AV hardware and software components. Diagnose audio, video, control system, and signal flow issues. Maintain and support conferencing technologies including Zoom, Microsoft Teams, Cisco Webex, and other collaboration platforms. Support live event production, presentations, town halls, and special events. Coordinate with third-party vendors for repairs, upgrades, warranty work, and preventative maintenance. Maintain accurate AV inventory, asset tracking, and equipment documentation. Ensure all support requests meet established SLA and performance standards. Document incidents, service requests, and resolutions within ServiceNow. Technical Expertise Support and maintain: Crestron Control Systems Poly Video Conferencing Cisco Collaboration Endpoints Digital Signage Wireless Presentation Systems Audio DSP Systems Microphones, Cameras, and Displays Configure and support AV integrations and room automation technologies. Recommend technology upgrades and continuous improvements that enhance user experience and operational efficiency. Leadership & Team Management Lead daily AV operations and coordinate team workload. Delegate assignments, establish priorities, and monitor service delivery. Create a collaborative, customer-focused team culture built on accountability and communication. Coach, mentor, and develop AV technicians through ongoing feedback and training. Identify skill gaps and recommend training opportunities. Conduct performance reviews and support employee development. Resolve team issues while promoting a positive work environment. Client & Stakeholder Management Partner with executives, event teams, finance, marketing, IT, executive assistants, and business leaders to anticipate AV support needs. Manage client expectations and provide technical consultation for meetings, presentations, and special events. Communicate real-time updates during high-profile incidents and ensure timely resolution. Build trusted relationships across the organization through exceptional customer service and proactive communication. Required Qualifications Minimum 5+ years of enterprise Audio Visual support experience. Previous experience leading or mentoring an AV support team. Strong knowledge of: Crestron Poly Cisco collaboration solutions AV signal flow Digital audio and video technologies Experience supporting: Zoom Microsoft Teams Cisco Webex BlueJeans Experience supporting executive meetings and live event production. Experience using ServiceNow or similar IT ticketing platforms. Strong troubleshooting and analytical skills. Excellent written and verbal communication skills. Outstanding customer service and relationship-building abilities. Preferred Qualifications Certified Technology Specialist (CTS) certification preferred. Additional AVIXA, Crestron, Cisco, Poly, or Microsoft certifications are a plus. Experience supporting enterprise conference centers, executive briefing centers, or corporate headquarters. Familiarity with ITIL service management practices. What We're Looking ForTechnical Expert ("Doer") Hands-on technical leader capable of diagnosing and resolving complex AV issues independently. Proactively maintains conference rooms and collaboration spaces. Comfortable supporting after-hours meetings, executive events, and off-site functions. Strategic Thinker ("Thinker") Identifies opportunities to improve AV technology, processes, and user experience. Stays current on emerging AV technologies and recommends innovative solutions. Anticipates potential issues before they impact business operations. Relationship Builder Delivers exceptional customer service and builds trusted relationships across all levels of the organization. Partners effectively with executives, finance, events, marketing, IT, and business leaders. Understands business priorities and proactively supports organizational needs. Physical Requirements Frequently walk, stand, bend, kneel, climb ladders, and work in conference rooms and event spaces. Lift, carry, push, or move equipment weighing up to 40 pounds, with the ability to transport larger equipment using carts. Ability to work extended hours, evenings, and weekends when supporting executive meetings or special events. Visual ability to distinguish colors, indicators, wiring, and display components. Ability to use computers, mobile devices, and communication equipment simultaneously while providing technical support. Why Join Us? This is an exciting opportunity to lead enterprise AV operations supporting executive leadership, high-profile client meetings, and mission-critical business events. You'll play a key role in delivering exceptional workplace technology experiences while helping shape the future of collaboration and meeting technologies across the organization. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $42.75-$42.75 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. . click apply for full job details
Job Description Job Description Location: New York, NY. Job Type: Full-Time Position Summary We are seeking an experienced Lead Audio Visual (AV) Technician to oversee the daily operation, maintenance, and support of enterprise audiovisual technology across conference rooms, executive spaces, collaboration environments, and live events. This role combines hands-on technical expertise with team leadership, customer service, and operational oversight to ensure a seamless meeting and event experience for employees, executives, and clients. The ideal candidate is a technical expert who can troubleshoot and resolve complex AV issues, proactively maintain meeting spaces, lead high-profile event support, mentor team members, and build strong relationships with business stakeholders. This position requires someone who is equally comfortable solving technical problems, leading a team, and delivering exceptional customer service. Key ResponsibilitiesAudio Visual Operations Independently operate, maintain, troubleshoot, repair, and optimize enterprise AV systems and peripherals. Perform daily morning inspections of all conference rooms to proactively identify and resolve technical issues before meetings begin. Conduct pre-meeting AV checks for executive meetings, client presentations, and high-profile events. Provide onsite support for executive leadership, board meetings, and client-facing presentations. Troubleshoot, repair, upgrade, and replace AV hardware and software components. Diagnose audio, video, control system, and signal flow issues. Maintain and support conferencing technologies including Zoom, Microsoft Teams, Cisco Webex, and other collaboration platforms. Support live event production, presentations, town halls, and special events. Coordinate with third-party vendors for repairs, upgrades, warranty work, and preventative maintenance. Maintain accurate AV inventory, asset tracking, and equipment documentation. Ensure all support requests meet established SLA and performance standards. Document incidents, service requests, and resolutions within ServiceNow. Technical Expertise Support and maintain: Crestron Control Systems Poly Video Conferencing Cisco Collaboration Endpoints Digital Signage Wireless Presentation Systems Audio DSP Systems Microphones, Cameras, and Displays Configure and support AV integrations and room automation technologies. Recommend technology upgrades and continuous improvements that enhance user experience and operational efficiency. Leadership & Team Management Lead daily AV operations and coordinate team workload. Delegate assignments, establish priorities, and monitor service delivery. Create a collaborative, customer-focused team culture built on accountability and communication. Coach, mentor, and develop AV technicians through ongoing feedback and training. Identify skill gaps and recommend training opportunities. Conduct performance reviews and support employee development. Resolve team issues while promoting a positive work environment. Client & Stakeholder Management Partner with executives, event teams, finance, marketing, IT, executive assistants, and business leaders to anticipate AV support needs. Manage client expectations and provide technical consultation for meetings, presentations, and special events. Communicate real-time updates during high-profile incidents and ensure timely resolution. Build trusted relationships across the organization through exceptional customer service and proactive communication. Required Qualifications Minimum 5+ years of enterprise Audio Visual support experience. Previous experience leading or mentoring an AV support team. Strong knowledge of: Crestron Poly Cisco collaboration solutions AV signal flow Digital audio and video technologies Experience supporting: Zoom Microsoft Teams Cisco Webex BlueJeans Experience supporting executive meetings and live event production. Experience using ServiceNow or similar IT ticketing platforms. Strong troubleshooting and analytical skills. Excellent written and verbal communication skills. Outstanding customer service and relationship-building abilities. Preferred Qualifications Certified Technology Specialist (CTS) certification preferred. Additional AVIXA, Crestron, Cisco, Poly, or Microsoft certifications are a plus. Experience supporting enterprise conference centers, executive briefing centers, or corporate headquarters. Familiarity with ITIL service management practices. What We're Looking ForTechnical Expert ("Doer") Hands-on technical leader capable of diagnosing and resolving complex AV issues independently. Proactively maintains conference rooms and collaboration spaces. Comfortable supporting after-hours meetings, executive events, and off-site functions. Strategic Thinker ("Thinker") Identifies opportunities to improve AV technology, processes, and user experience. Stays current on emerging AV technologies and recommends innovative solutions. Anticipates potential issues before they impact business operations. Relationship Builder Delivers exceptional customer service and builds trusted relationships across all levels of the organization. Partners effectively with executives, finance, events, marketing, IT, and business leaders. Understands business priorities and proactively supports organizational needs. Physical Requirements Frequently walk, stand, bend, kneel, climb ladders, and work in conference rooms and event spaces. Lift, carry, push, or move equipment weighing up to 40 pounds, with the ability to transport larger equipment using carts. Ability to work extended hours, evenings, and weekends when supporting executive meetings or special events. Visual ability to distinguish colors, indicators, wiring, and display components. Ability to use computers, mobile devices, and communication equipment simultaneously while providing technical support. Why Join Us? This is an exciting opportunity to lead enterprise AV operations supporting executive leadership, high-profile client meetings, and mission-critical business events. You'll play a key role in delivering exceptional workplace technology experiences while helping shape the future of collaboration and meeting technologies across the organization. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $42.75-$42.75 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. . click apply for full job details
American Honda Motor Co., Inc.
Marysville, Ohio
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The purpose of the HR/Admin Unit Manager is to ensure the streamlined operation of the IT HR/Admin Unit in alignment with the business objectives of the GBA Department and the AHM IT Business Unit. This individual will plan, coordinate, direct the activities of the HR/Admin Unit, as well as provide administrative direction and support for daily operational activities of the HR/Admin Unit. They will work closely with decision makers across the organization to identify, recommend, develop, implement, and support cost-effective technology solutions and/or services for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices as it relates to the services and applications supported by the HR/Admin Unit. Key Accountabilities Partner with the Department Manager to shape and advance the strategic vision and direction of AHM IT, the Enterprise System Services Division, and the General Business Applications Department, translating organizational objectives into actionable plans and driving effective execution of divisional and departmental strategies. Build and strengthen strategic partnerships across North America and Honda Global organizations, establish trust, credibility, and alignment through a deep understanding of business needs. Leverage influence, collaboration, and stakeholder engagement to advance enterprise priorities and maximize the achievement of North America IT objectives. Build, develop, and lead high-performing IT teams by fostering a culture of continuous learning, professional growth, and accountability through effective coaching, mentoring, talent development, and performance management. Inspire and empower associates to remain engaged, motivated, and aligned in achieving organizational goals, business objectives, and operational excellence. Lead the successful delivery of the HR/Admin Unit project portfolio by achieving approved annual objectives and ensuring commitments related to schedule, budget, quality, scope, and business value are consistently met Provide leadership and governance for the HR/Admin application portfolio, ensuring reliable operations, strategic alignment, and continuous improvement of enterprise platforms supporting Human Resources, Administration, Time & Attendance, Talent Management, Learning, Employee Services, and Digital Workflow processes. Partner with business leaders to define priorities, develop technology roadmaps, manage service delivery, and drive innovation that enhances organizational effectiveness and user experience. Qualifications, Experience, and Skills Educational qualifications: Must have a Bachelors level college degree in Computer Sciences, Information Systems / IT, Electronics or a related STEM field of study. Minimum work experience: At least 10 years of relevant IT experience in core business systems, preferably in an enterprise environment in the manufacturing industry • Extensive experience leading cross-functional teams, influencing stakeholders, and driving organizational change. • Strong analytical, problem-solving, and decision-making skills with the ability to balance strategic priorities and operational demands. • Excellent written, verbal, and executive communication skills, with the ability to develop clear, concise, and impactful business communications. • Demonstrated experience preparing and delivering presentations to senior leadership and executive management. • Proven experience developing, managing, and forecasting operational and project budgets. • Strong vendor management and contract oversight experience, including performance management and service delivery governance. Other preferred knowledge and experience: • Comprehensive knowledge of enterprise Human Resources and Administration IT systems, including platforms such as ServiceNow HRSD, UKG/Kronos Workforce Management, SuccessFactors, OpenText Info Archive, SAP ECC, Learning Management, Talent Management, and related business applications. • Strong understanding of enterprise application lifecycle management, technology roadmaps, governance, and service delivery best practices. • Proven experience leading large-scale, cross-functional technology initiatives and digital transformation programs. • Excellent understanding of organizational goals, business processes, and strategic planning methodologies. • In-depth knowledge of data privacy, security, compliance, and regulatory requirements applicable to Human Resources and employee data. • Strong understanding of Human Resources, Workforce Management, and Administration business processes, policies, and practices. • Demonstrated success building collaborative partnerships and aligning diverse stakeholder groups to achieve common business objectives. • Experience applying Agile, Lean, and continuous improvement principles to enhance service delivery and operational effectiveness • Strong leadership, coaching, mentoring and talent development capabilities with a focus on building high-performing teams Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The purpose of the HR/Admin Unit Manager is to ensure the streamlined operation of the IT HR/Admin Unit in alignment with the business objectives of the GBA Department and the AHM IT Business Unit. This individual will plan, coordinate, direct the activities of the HR/Admin Unit, as well as provide administrative direction and support for daily operational activities of the HR/Admin Unit. They will work closely with decision makers across the organization to identify, recommend, develop, implement, and support cost-effective technology solutions and/or services for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices as it relates to the services and applications supported by the HR/Admin Unit. Key Accountabilities Partner with the Department Manager to shape and advance the strategic vision and direction of AHM IT, the Enterprise System Services Division, and the General Business Applications Department, translating organizational objectives into actionable plans and driving effective execution of divisional and departmental strategies. Build and strengthen strategic partnerships across North America and Honda Global organizations, establish trust, credibility, and alignment through a deep understanding of business needs. Leverage influence, collaboration, and stakeholder engagement to advance enterprise priorities and maximize the achievement of North America IT objectives. Build, develop, and lead high-performing IT teams by fostering a culture of continuous learning, professional growth, and accountability through effective coaching, mentoring, talent development, and performance management. Inspire and empower associates to remain engaged, motivated, and aligned in achieving organizational goals, business objectives, and operational excellence. Lead the successful delivery of the HR/Admin Unit project portfolio by achieving approved annual objectives and ensuring commitments related to schedule, budget, quality, scope, and business value are consistently met Provide leadership and governance for the HR/Admin application portfolio, ensuring reliable operations, strategic alignment, and continuous improvement of enterprise platforms supporting Human Resources, Administration, Time & Attendance, Talent Management, Learning, Employee Services, and Digital Workflow processes. Partner with business leaders to define priorities, develop technology roadmaps, manage service delivery, and drive innovation that enhances organizational effectiveness and user experience. Qualifications, Experience, and Skills Educational qualifications: Must have a Bachelors level college degree in Computer Sciences, Information Systems / IT, Electronics or a related STEM field of study. Minimum work experience: At least 10 years of relevant IT experience in core business systems, preferably in an enterprise environment in the manufacturing industry • Extensive experience leading cross-functional teams, influencing stakeholders, and driving organizational change. • Strong analytical, problem-solving, and decision-making skills with the ability to balance strategic priorities and operational demands. • Excellent written, verbal, and executive communication skills, with the ability to develop clear, concise, and impactful business communications. • Demonstrated experience preparing and delivering presentations to senior leadership and executive management. • Proven experience developing, managing, and forecasting operational and project budgets. • Strong vendor management and contract oversight experience, including performance management and service delivery governance. Other preferred knowledge and experience: • Comprehensive knowledge of enterprise Human Resources and Administration IT systems, including platforms such as ServiceNow HRSD, UKG/Kronos Workforce Management, SuccessFactors, OpenText Info Archive, SAP ECC, Learning Management, Talent Management, and related business applications. • Strong understanding of enterprise application lifecycle management, technology roadmaps, governance, and service delivery best practices. • Proven experience leading large-scale, cross-functional technology initiatives and digital transformation programs. • Excellent understanding of organizational goals, business processes, and strategic planning methodologies. • In-depth knowledge of data privacy, security, compliance, and regulatory requirements applicable to Human Resources and employee data. • Strong understanding of Human Resources, Workforce Management, and Administration business processes, policies, and practices. • Demonstrated success building collaborative partnerships and aligning diverse stakeholder groups to achieve common business objectives. • Experience applying Agile, Lean, and continuous improvement principles to enhance service delivery and operational effectiveness • Strong leadership, coaching, mentoring and talent development capabilities with a focus on building high-performing teams Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.