Job Description Job Description Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change. To support our mission, we are seeking a Data & Systems Specialist to join our Data & Technology Department. This role works at the intersection of data, systems, and stakeholder support. The Data & Systems Specialist is responsible for managing, maintaining, and optimizing data and business processes for NWF's mission-critical supporter systems. This role is a vital resource for system users, developers, project managers, data analysts, and vendors. They work with stakeholders to ensure alignment with the organization's fundraising, engagement, programmatic, and operational goals. They provide user support, manage process documentation, and execute training plans to enhance user adoption and optimization. The Data & Systems Specialist plays a key role in ensuring the data hygiene, data governance, and integrity of our supporter systems. The person in this role is expected to be proactive, detail-oriented, and an effective communicator. The Data & Systems Specialist will be part of the Data & Systems team and report to the Senior Manager of System Strategy & Projects. Principle Duties (major areas of responsibility): System Administration Serve as primary administrator for the CRM database (currently Microsoft Dynamics). Configure fields, forms, views, automations, reports, dashboards, and user security permissions. Troubleshoot system issues and partner with key stakeholders to identify and deploy practical solutions. Execute system improvements and upgrades in collaboration with system users, developers, project managers, data analysts, and vendors. Create and perform quality assurance testing scripts related to functionality enhancements or bug fixes. Build queries and run reports to distribute to system stakeholders. Serve as a backup for NWF's Data Operations Manager to perform key functions when coverage is needed. User Support and Training Manage the CRM support inbox, acting as primary point of contact for CRM-related questions and feedback. Provide hands-on support to CRM users, addressing database questions, data inquiries, technical issues, and ensuring efficient and effective system utilization. Regularly meet with CRM super users and gather feedback to improve functionality and data processes. Develop and deliver optimized help documentation, training sessions, user surveys, and newsletter communications. Create and maintain documentation related to system usage, processes, and connections across systems. Data Hygiene and Data Governance Manage NWF's Data Protection inbox to resolve data privacy and data removal requests from our supporters. Monitor and manage data integrity tasks for NWF's supporter data. Conduct regular data integrity checks to identify and resolve any data issues. Perform data management tasks such as data imports, exports, appends, and merges. Research, develop, and maintain data governance policies for NWF's supporter data, ensuring compliance with applicable organization and policy standards. Collaboration and Strategy Partner with cross-functional teams and data owners (e.g. development, fundraising, legal, marketing, and operations) to align system capabilities with organizational requirements. Develop and implement strategies for improving operational efficiency, such as streamlining processes, eliminating redundancies, and elevating system capabilities. Collaborate with data owners and the Data Strategy team to ensure system configuration allows for seamless analytics and reporting. Help evaluate and adopt emerging technologies - including AI-powered tools - to enhance productivity. Qualifications: Skills and Competencies Strong analytical and problem-solving skills. Ability to troubleshoot creatively and critically think through implications beyond what is immediately apparent. Ability to manage multiple priorities while maintaining a positive outlook. Excellent communication skills. Comfortable sharing technical concepts in a way everyone can understand. Ability to collaborate effectively with diverse teams and stakeholders. Excellent organizational skills with strong attention to detail and accuracy. Flexibility, reliability, determination, and a sense of humor. A passion for continuous improvement and learning new technologies. Willingness to adapt to changing organizational needs and proactively seek solutions. The employee's actions are expected to reflect the values of the National Wildlife Federation. Minimum Experience 2+ years experience in an administrator role for an enterprise CRM (Microsoft Dynamics, Salesforce, Blackbaud CRM). 2+ years experience serving as a support contact for CRM users, technical staff, and vendors. 2+ years experience implementing data hygiene best practices, crafting data governance principles, and performing data integrity tasks. 2+ years experience conducting data imports, exports, and validation activities for enterprise systems. Preferred Experience Knowledge of nonprofit operations, including donor database management, fundraising campaigns, and program delivery. Experience with Salesforce nonprofit applications or Salesforce Administrator certification. Experience implementing system data integrations and APIs. Experience with Tableau or a similar reporting platform. Experience working with complex data sets in SQL Server. Minimum Education Requirements Bachelor's degree from an accredited college or university. pplicants are invited to learn more about National Wildlife Federation's required equity competencies at -Us/Careers. Travel Requirements: There may be 1-10 travel days per year to attend conferences and perform field office visits. Location and Work Mode: This position will be based in Reston, Virginia. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. In this position, the employee may work hybrid or fully remote to be decided jointly with their supervisor in the final stages of the interview process. For more information on Work Modes, please review the benefits section of our careers page: -Us/Careers Physical Requirements of the Job: Remaining in a normal seated or standing position for extended periods; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example, using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about the workspace. The position requires mobility, including moving materials weighing up to several pounds (such as a laptop computer or tablet). Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis. Please Note: This job description sets forth the job's principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word "may," the Essential Duties and Responsibilities described above are "essential functions" of the job, as defined by the Americans with Disabilities Act. Compensation and Benefits: The salary range for this position is $60,000 - $70,000, commensurate with experience. We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America's best small employers! We value work-life balance and a family-friendly atmosphere with flexible scheduling. We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting. We offer benefits so you feel restored and fueled through the day and week. We offer these supports to help manage your mental, emotional, and physical health: Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member - including pets), and 11 holidays We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family. Up to 16 weeks of fully paid Family and Medical Leave Low-cost health, dental, and vision insurance options - all outpatient mental health is covered at in-network rates Therapist available at no cost . click apply for full job details
09/24/2026
Full time
Job Description Job Description Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change. To support our mission, we are seeking a Data & Systems Specialist to join our Data & Technology Department. This role works at the intersection of data, systems, and stakeholder support. The Data & Systems Specialist is responsible for managing, maintaining, and optimizing data and business processes for NWF's mission-critical supporter systems. This role is a vital resource for system users, developers, project managers, data analysts, and vendors. They work with stakeholders to ensure alignment with the organization's fundraising, engagement, programmatic, and operational goals. They provide user support, manage process documentation, and execute training plans to enhance user adoption and optimization. The Data & Systems Specialist plays a key role in ensuring the data hygiene, data governance, and integrity of our supporter systems. The person in this role is expected to be proactive, detail-oriented, and an effective communicator. The Data & Systems Specialist will be part of the Data & Systems team and report to the Senior Manager of System Strategy & Projects. Principle Duties (major areas of responsibility): System Administration Serve as primary administrator for the CRM database (currently Microsoft Dynamics). Configure fields, forms, views, automations, reports, dashboards, and user security permissions. Troubleshoot system issues and partner with key stakeholders to identify and deploy practical solutions. Execute system improvements and upgrades in collaboration with system users, developers, project managers, data analysts, and vendors. Create and perform quality assurance testing scripts related to functionality enhancements or bug fixes. Build queries and run reports to distribute to system stakeholders. Serve as a backup for NWF's Data Operations Manager to perform key functions when coverage is needed. User Support and Training Manage the CRM support inbox, acting as primary point of contact for CRM-related questions and feedback. Provide hands-on support to CRM users, addressing database questions, data inquiries, technical issues, and ensuring efficient and effective system utilization. Regularly meet with CRM super users and gather feedback to improve functionality and data processes. Develop and deliver optimized help documentation, training sessions, user surveys, and newsletter communications. Create and maintain documentation related to system usage, processes, and connections across systems. Data Hygiene and Data Governance Manage NWF's Data Protection inbox to resolve data privacy and data removal requests from our supporters. Monitor and manage data integrity tasks for NWF's supporter data. Conduct regular data integrity checks to identify and resolve any data issues. Perform data management tasks such as data imports, exports, appends, and merges. Research, develop, and maintain data governance policies for NWF's supporter data, ensuring compliance with applicable organization and policy standards. Collaboration and Strategy Partner with cross-functional teams and data owners (e.g. development, fundraising, legal, marketing, and operations) to align system capabilities with organizational requirements. Develop and implement strategies for improving operational efficiency, such as streamlining processes, eliminating redundancies, and elevating system capabilities. Collaborate with data owners and the Data Strategy team to ensure system configuration allows for seamless analytics and reporting. Help evaluate and adopt emerging technologies - including AI-powered tools - to enhance productivity. Qualifications: Skills and Competencies Strong analytical and problem-solving skills. Ability to troubleshoot creatively and critically think through implications beyond what is immediately apparent. Ability to manage multiple priorities while maintaining a positive outlook. Excellent communication skills. Comfortable sharing technical concepts in a way everyone can understand. Ability to collaborate effectively with diverse teams and stakeholders. Excellent organizational skills with strong attention to detail and accuracy. Flexibility, reliability, determination, and a sense of humor. A passion for continuous improvement and learning new technologies. Willingness to adapt to changing organizational needs and proactively seek solutions. The employee's actions are expected to reflect the values of the National Wildlife Federation. Minimum Experience 2+ years experience in an administrator role for an enterprise CRM (Microsoft Dynamics, Salesforce, Blackbaud CRM). 2+ years experience serving as a support contact for CRM users, technical staff, and vendors. 2+ years experience implementing data hygiene best practices, crafting data governance principles, and performing data integrity tasks. 2+ years experience conducting data imports, exports, and validation activities for enterprise systems. Preferred Experience Knowledge of nonprofit operations, including donor database management, fundraising campaigns, and program delivery. Experience with Salesforce nonprofit applications or Salesforce Administrator certification. Experience implementing system data integrations and APIs. Experience with Tableau or a similar reporting platform. Experience working with complex data sets in SQL Server. Minimum Education Requirements Bachelor's degree from an accredited college or university. pplicants are invited to learn more about National Wildlife Federation's required equity competencies at -Us/Careers. Travel Requirements: There may be 1-10 travel days per year to attend conferences and perform field office visits. Location and Work Mode: This position will be based in Reston, Virginia. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. In this position, the employee may work hybrid or fully remote to be decided jointly with their supervisor in the final stages of the interview process. For more information on Work Modes, please review the benefits section of our careers page: -Us/Careers Physical Requirements of the Job: Remaining in a normal seated or standing position for extended periods; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example, using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about the workspace. The position requires mobility, including moving materials weighing up to several pounds (such as a laptop computer or tablet). Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis. Please Note: This job description sets forth the job's principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word "may," the Essential Duties and Responsibilities described above are "essential functions" of the job, as defined by the Americans with Disabilities Act. Compensation and Benefits: The salary range for this position is $60,000 - $70,000, commensurate with experience. We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America's best small employers! We value work-life balance and a family-friendly atmosphere with flexible scheduling. We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting. We offer benefits so you feel restored and fueled through the day and week. We offer these supports to help manage your mental, emotional, and physical health: Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member - including pets), and 11 holidays We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family. Up to 16 weeks of fully paid Family and Medical Leave Low-cost health, dental, and vision insurance options - all outpatient mental health is covered at in-network rates Therapist available at no cost . click apply for full job details
Description JOIN THE ECS4Kids TEAM ECS4Kids (formerly Episcopal Children's Services) is a 2026 Top Workplace that honors young children's immense potential by helping them enter school ready to learn. We cultivate lifelong learners by immersing children in enriching guided experiences and discovery-oriented approaches. Through programs like Voluntary Prekindergarten (VPK), Head Start, School Readiness, Child Care Resource & Referral (CCRR), and more, our dedicated professionals work with families and caregivers throughout Florida to promote children's well-being. These enable us to strengthen key areas including motor development, cognitive development, social and emotional development, language and communication skills, and problem-solving skills. Partner with us to help empower communities to rise above generational poverty with comprehensive early childhood education and holistic family support. We have career opportunities available in several counties throughout Northeast and Central Florida. ECS4Kids offers a competitive benefit package which includes: Medical, dental and vision insurance 403(b) plan with 5% employer match Employee Assistance Program (EAP) Long-term & short-term disability insurance Employer-paid life insurance Paid holidays Generous paid time off Career development Qualifying employer for Public Service Loan Forgiveness Program Salary commensurate with experience. GENERAL DESCRIPTION: The Vice President of Technology & Security serves as a strategic technology partner to executive leadership, translating agency goals into a multi-year technology and security roadmap. The Vice President provides strategic leadership and oversight of all IT and information security functions for Episcopal Children's Services (ECS4Kids), ensuring the reliability, security, compliance, and effectiveness of the agency's technology infrastructure, cloud platforms, telecommunications, and information assets across a 24-county service territory in Florida and Georgia. Serving as the agency's Information Systems Security Oficer (ISSO), the Vice President owns cybersecurity, data governance, business continuity/disaster recovery, vendor management, technology planning, and regulatory compliance, and protects sensitive child, family, employee, and agency information. The role develops technology policies, procedures, and security controls that align with organizational strategy, compliance requirements, and risk tolerance. The Vice President advises executive leadership and the Board of Directors on technology strategy, cybersecurity risk, and emerging technologies, and builds the technical and leadership capacity of a lean IT team supporting more than 1,000 end users across the agency's geographic footprint. In a department of this size, the Vice President is expected to operate as a player-coach - moving fluidly between strategic leadership and direct technical engagement as operational demands require. Major Responsibilities Partner with leadership to anticipate technology needs, develop a multi-year technology roadmap, and identify opportunities to improve business processes, service delivery, and efficiency through technology. Partner with Fiscal, Grants, and Program leadership to align technology investment with agency growth, funder priorities, and grant competitiveness. Serve as liaison between users, departments, vendors, and technical support providers, and report on technology performance, risk, and compliance to executive leadership and the Board. SaaS & Cloud Platform Management Oversee administration, configuration, security, and integration of the agency's SaaS ecosystem, including Microsoft 365, NetSuite (ERP), Paylocity (HCM), and other critical cloud platforms used across all program operations. Lead evaluation, selection, procurement, contract negotiation, and lifecycle management of SaaS and technology vendors, ensuring vendors meet security, compliance, and performance obligations. Maintain system access controls, identity management, and MFA enforcement across all cloud platforms; ensure proper ofboarding and access revocation protocols. Oversee implementation, upgrades, and vendor support of software, enterprise platforms, and network infrastructure, coordinating with the IT Manager and Specialists across the territory. Manage IT infrastructure - networks, cloud platforms, servers, telecommunications, and end-user devices - and oversee implementation, upgrades, and vendor support of software and enterprise platforms. Telecommunications & End User Support Manage IT asset lifecycle - end-user devices, mobile devices, peripherals - including procurement, deployment, tracking, and disposal, maintaining property custodian responsibilities. Oversee end user support operations, establishing service standards, escalation protocols, and performance metrics for the IT team's helpdesk and field support functions. Ensure the continuous availability of telecommunications infrastructure - internet connectivity, VoIP, and network services - across all 24 counties of the agency's service territory, minimizing downtime for more than 1,000 end users. Serve as ECS's Information Systems Security Oficer (ISSO), leading a comprehensive cybersecurity program: risk assessments, vulnerability and threat management, identity/access controls, MFA, endpoint protection, security monitoring, and awareness training (including for Microsoft 365, NetSuite, Paylocity, and other cloud systems). Lead incident response for cybersecurity events and data breaches, including investigation, containment, recovery, and required notiications. Provide direct technical support and hands-on problem-solving when escalated issues exceed team capacity or require executive-level intervention - including troubleshooting critical system outages, network failures, SaaS misconfigurations, or security incidents alongside IT staff. Serve as subject matter expert for third-party compliance documentation: dissect SOC 1 (Type II) and SOC 2 (Type II) reports from critical SaaS vendors, identify control deficiencies, evaluate system bridge letters, define required Complementary User Entity Controls (CUECs), and perform material weakness assessments to maintain internal compliance. Track and secure technology assets, mobile devices, and remote/cloud systems; maintain confidentiality of sensitive information encountered in the role. Establish agency-wide data governance (classification, privacy, retention, disposal, quality) and ensure database security and access controls. Ensure compliance with applicable state, federal, contractual, and funder technology and privacy requirements, including Head Start and Florida Early Learning standards; coordinate related audits, assessments, and cyber insurance requirements. Maintain documented IT policies, procedures, system/security documentation, and disaster recovery, incident response, and business continuity plans, including periodic testing and succession planning within IT. Direct technology procurement, vendor selection, contract negotiation, and lifecycle management, ensuring vendors meet security and compliance obligations. Develop and administer the annual IT operating and capital budget, including cost-beneit analysis and hardware planning; fulfill property custodian responsibilities. Supervise, coach, and develop IT staff, fostering a collaborative, customer-service-oriented, and continuously improving department. Evaluate emerging technologies (e.g., AI, automation) and establish governance and acceptable-use standards for their adoption. Serve in contract administrator/manager/supervisor and emergency duty roles as assigned; perform other related duties as assigned. These essential job functions are not a complete statement of duties. Employees may be required to perform other related duties as assigned. Requirements Education and Experience Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Technology, or a related field. Seven (7) to ten (10) years of progressively responsible IT experience, including leadership over cybersecurity, SaaS/cloud platforms, telecommunications, end user support, vendor management, compliance, and strategic technology planning. Demonstrated experience reading and interpreting SOC 1 (Type II) and SOC 2 (Type II) audit reports, evaluating bridge letters, defining CUECs, and conducting material weakness assessments in a compliance context. Experience leading information security initiatives, technology projects, and business continuity/transformation efforts preferred. Experience in nonprofit, education, healthcare, human services, government, or similarly regulated environments preferred. (A comparable amount of training, education, or experience can be substituted for minimum qualifications.) Skills, Knowledge and Abilities Ability to provide strategic, forward-looking IT leadership, identifying risks and recommending proactive improvements. Demonstrated ability to operate effectively at both the strategic and operational level - equally comfortable presenting cybersecurity risk to the Board and troubleshooting a network outage or SaaS misconfiguration alongside IT staff. Ability to deine problems, interpret technical and diagrammatic instructions, and draw valid conclusions from data click apply for full job details
09/23/2026
Full time
Description JOIN THE ECS4Kids TEAM ECS4Kids (formerly Episcopal Children's Services) is a 2026 Top Workplace that honors young children's immense potential by helping them enter school ready to learn. We cultivate lifelong learners by immersing children in enriching guided experiences and discovery-oriented approaches. Through programs like Voluntary Prekindergarten (VPK), Head Start, School Readiness, Child Care Resource & Referral (CCRR), and more, our dedicated professionals work with families and caregivers throughout Florida to promote children's well-being. These enable us to strengthen key areas including motor development, cognitive development, social and emotional development, language and communication skills, and problem-solving skills. Partner with us to help empower communities to rise above generational poverty with comprehensive early childhood education and holistic family support. We have career opportunities available in several counties throughout Northeast and Central Florida. ECS4Kids offers a competitive benefit package which includes: Medical, dental and vision insurance 403(b) plan with 5% employer match Employee Assistance Program (EAP) Long-term & short-term disability insurance Employer-paid life insurance Paid holidays Generous paid time off Career development Qualifying employer for Public Service Loan Forgiveness Program Salary commensurate with experience. GENERAL DESCRIPTION: The Vice President of Technology & Security serves as a strategic technology partner to executive leadership, translating agency goals into a multi-year technology and security roadmap. The Vice President provides strategic leadership and oversight of all IT and information security functions for Episcopal Children's Services (ECS4Kids), ensuring the reliability, security, compliance, and effectiveness of the agency's technology infrastructure, cloud platforms, telecommunications, and information assets across a 24-county service territory in Florida and Georgia. Serving as the agency's Information Systems Security Oficer (ISSO), the Vice President owns cybersecurity, data governance, business continuity/disaster recovery, vendor management, technology planning, and regulatory compliance, and protects sensitive child, family, employee, and agency information. The role develops technology policies, procedures, and security controls that align with organizational strategy, compliance requirements, and risk tolerance. The Vice President advises executive leadership and the Board of Directors on technology strategy, cybersecurity risk, and emerging technologies, and builds the technical and leadership capacity of a lean IT team supporting more than 1,000 end users across the agency's geographic footprint. In a department of this size, the Vice President is expected to operate as a player-coach - moving fluidly between strategic leadership and direct technical engagement as operational demands require. Major Responsibilities Partner with leadership to anticipate technology needs, develop a multi-year technology roadmap, and identify opportunities to improve business processes, service delivery, and efficiency through technology. Partner with Fiscal, Grants, and Program leadership to align technology investment with agency growth, funder priorities, and grant competitiveness. Serve as liaison between users, departments, vendors, and technical support providers, and report on technology performance, risk, and compliance to executive leadership and the Board. SaaS & Cloud Platform Management Oversee administration, configuration, security, and integration of the agency's SaaS ecosystem, including Microsoft 365, NetSuite (ERP), Paylocity (HCM), and other critical cloud platforms used across all program operations. Lead evaluation, selection, procurement, contract negotiation, and lifecycle management of SaaS and technology vendors, ensuring vendors meet security, compliance, and performance obligations. Maintain system access controls, identity management, and MFA enforcement across all cloud platforms; ensure proper ofboarding and access revocation protocols. Oversee implementation, upgrades, and vendor support of software, enterprise platforms, and network infrastructure, coordinating with the IT Manager and Specialists across the territory. Manage IT infrastructure - networks, cloud platforms, servers, telecommunications, and end-user devices - and oversee implementation, upgrades, and vendor support of software and enterprise platforms. Telecommunications & End User Support Manage IT asset lifecycle - end-user devices, mobile devices, peripherals - including procurement, deployment, tracking, and disposal, maintaining property custodian responsibilities. Oversee end user support operations, establishing service standards, escalation protocols, and performance metrics for the IT team's helpdesk and field support functions. Ensure the continuous availability of telecommunications infrastructure - internet connectivity, VoIP, and network services - across all 24 counties of the agency's service territory, minimizing downtime for more than 1,000 end users. Serve as ECS's Information Systems Security Oficer (ISSO), leading a comprehensive cybersecurity program: risk assessments, vulnerability and threat management, identity/access controls, MFA, endpoint protection, security monitoring, and awareness training (including for Microsoft 365, NetSuite, Paylocity, and other cloud systems). Lead incident response for cybersecurity events and data breaches, including investigation, containment, recovery, and required notiications. Provide direct technical support and hands-on problem-solving when escalated issues exceed team capacity or require executive-level intervention - including troubleshooting critical system outages, network failures, SaaS misconfigurations, or security incidents alongside IT staff. Serve as subject matter expert for third-party compliance documentation: dissect SOC 1 (Type II) and SOC 2 (Type II) reports from critical SaaS vendors, identify control deficiencies, evaluate system bridge letters, define required Complementary User Entity Controls (CUECs), and perform material weakness assessments to maintain internal compliance. Track and secure technology assets, mobile devices, and remote/cloud systems; maintain confidentiality of sensitive information encountered in the role. Establish agency-wide data governance (classification, privacy, retention, disposal, quality) and ensure database security and access controls. Ensure compliance with applicable state, federal, contractual, and funder technology and privacy requirements, including Head Start and Florida Early Learning standards; coordinate related audits, assessments, and cyber insurance requirements. Maintain documented IT policies, procedures, system/security documentation, and disaster recovery, incident response, and business continuity plans, including periodic testing and succession planning within IT. Direct technology procurement, vendor selection, contract negotiation, and lifecycle management, ensuring vendors meet security and compliance obligations. Develop and administer the annual IT operating and capital budget, including cost-beneit analysis and hardware planning; fulfill property custodian responsibilities. Supervise, coach, and develop IT staff, fostering a collaborative, customer-service-oriented, and continuously improving department. Evaluate emerging technologies (e.g., AI, automation) and establish governance and acceptable-use standards for their adoption. Serve in contract administrator/manager/supervisor and emergency duty roles as assigned; perform other related duties as assigned. These essential job functions are not a complete statement of duties. Employees may be required to perform other related duties as assigned. Requirements Education and Experience Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Technology, or a related field. Seven (7) to ten (10) years of progressively responsible IT experience, including leadership over cybersecurity, SaaS/cloud platforms, telecommunications, end user support, vendor management, compliance, and strategic technology planning. Demonstrated experience reading and interpreting SOC 1 (Type II) and SOC 2 (Type II) audit reports, evaluating bridge letters, defining CUECs, and conducting material weakness assessments in a compliance context. Experience leading information security initiatives, technology projects, and business continuity/transformation efforts preferred. Experience in nonprofit, education, healthcare, human services, government, or similarly regulated environments preferred. (A comparable amount of training, education, or experience can be substituted for minimum qualifications.) Skills, Knowledge and Abilities Ability to provide strategic, forward-looking IT leadership, identifying risks and recommending proactive improvements. Demonstrated ability to operate effectively at both the strategic and operational level - equally comfortable presenting cybersecurity risk to the Board and troubleshooting a network outage or SaaS misconfiguration alongside IT staff. Ability to deine problems, interpret technical and diagrammatic instructions, and draw valid conclusions from data click apply for full job details
Become a part of our caring community The Lead Full Stack Engineer for Platform Quality and Reliability owns the operational health of the NBA platform after it is built. This is a hands-on engineering role first - you are expected to be a significant individual contributor every sprint. You take handoff from the delivery pods and are accountable for ensuring the platform scales, stays up, fails gracefully, and is covered by rigorous testing and observability. You are not building new features - you are making sure what gets built is production-ready and stays that way. What You'll Own Platform reliability - own uptime, performance, and resilience across NBA platform services; identify and resolve bottlenecks, failure points, and scaling constraints before they become incidents Hands-on development - actively write and ship production code alongside your team; this is not a supervisory role Testing frameworks - build and maintain automated testing infrastructure across unit, integration, and end-to-end layers; establish testing standards and ensure pods are handing off code that meets the bar Observability and logging - own the platform's logging, alerting, and monitoring stack; ensure the team has visibility into what the system is doing in production at all times Error management - design and enforce error handling patterns across platform services; ensure failures are caught, logged, surfaced, and resolved systematically Scalability engineering - evaluate platform components under load and lead efforts to ensure the system scales reliably as member volume and data throughput grow Handoff and quality gates - define and enforce the criteria pods must meet before handing off new services or features; own the process that gets code from delivery to production safely Contractor management - manage quality and reliability engineers within your pod; set expectations, review work, and hold the team to standards Cross-pod coordination - work closely with all delivery pod leads to catch quality and reliability concerns early; be the voice that asks how something breaks before it ships What You'll Need Bachelor's degree in computer science or related field 2+ years of project leadership experience 6+ years of full stack software engineering experience with at least 1-2 years focused on platform reliability, software quality, or site reliability engineering 8+ years of progressive tech experience as a senior developer in large tech projects Hands-on experience building and owning testing infrastructure - automated test suites, integration testing, load testing, and end-to-end coverage Strong understanding of observability practices: structured logging, distributed tracing, metrics, and alerting Experience designing and enforcing error handling and failure management patterns across distributed systems Proven ability to lead a small team or pod through delivery and manage contractor resources Comfortable reading and working across a polyglot stack - the NBA platform spans Java, Python, Node.js, and TypeScript Strong communication skills - you can clearly articulate quality risk to engineering leads and to senior leadership Must be passionate about contributing to an organization focused on continuously improving consumer experiences Comfort using AI productivity tools (Claude, Copilot, or similar) to accelerate testing, debugging, and analysis Strong plus: Resides in Boston, MA Master's degree Experience with Kubernetes-based platforms and container-level reliability and scaling Familiarity with Kafka and event-driven architectures - understanding how failures propagate across async systems Background in healthcare, insurance, or other regulated industries where audit trails and compliance are non-negotiable Experience with chaos engineering or fault injection testing Familiarity with Azure DevOps pipelines and CI/CD quality gates Use your skills to make an impact Additional Information Work Style: Remote/Hybrid - Preferably Boston, MA. Occasional travel to Humana's offices for training or meetings may be required. Work Hours: Typical business hours are Monday-Friday, 8 hours/day, 5 days/week some flexibility might be possible, depending on business needs. Very minimal travel might be required for training, meetings, and/or conferences Interview Format As part of our hiring process, we will be using on-demand technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers with an enhanced method for decision-making through on-demand candidate assessments. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in an on-demand assessment with pre-determined questions. You should anticipate the assessment to take approximately 10-15 minutes. Your on-demand assessment will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews. SSN Task via Workday Should you be extended a formal employment offer you will receive a request to enter your SSN into our Workday system to scan for duplicate profiles. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$155,200 - $213,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at and at Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
09/23/2026
Full time
Become a part of our caring community The Lead Full Stack Engineer for Platform Quality and Reliability owns the operational health of the NBA platform after it is built. This is a hands-on engineering role first - you are expected to be a significant individual contributor every sprint. You take handoff from the delivery pods and are accountable for ensuring the platform scales, stays up, fails gracefully, and is covered by rigorous testing and observability. You are not building new features - you are making sure what gets built is production-ready and stays that way. What You'll Own Platform reliability - own uptime, performance, and resilience across NBA platform services; identify and resolve bottlenecks, failure points, and scaling constraints before they become incidents Hands-on development - actively write and ship production code alongside your team; this is not a supervisory role Testing frameworks - build and maintain automated testing infrastructure across unit, integration, and end-to-end layers; establish testing standards and ensure pods are handing off code that meets the bar Observability and logging - own the platform's logging, alerting, and monitoring stack; ensure the team has visibility into what the system is doing in production at all times Error management - design and enforce error handling patterns across platform services; ensure failures are caught, logged, surfaced, and resolved systematically Scalability engineering - evaluate platform components under load and lead efforts to ensure the system scales reliably as member volume and data throughput grow Handoff and quality gates - define and enforce the criteria pods must meet before handing off new services or features; own the process that gets code from delivery to production safely Contractor management - manage quality and reliability engineers within your pod; set expectations, review work, and hold the team to standards Cross-pod coordination - work closely with all delivery pod leads to catch quality and reliability concerns early; be the voice that asks how something breaks before it ships What You'll Need Bachelor's degree in computer science or related field 2+ years of project leadership experience 6+ years of full stack software engineering experience with at least 1-2 years focused on platform reliability, software quality, or site reliability engineering 8+ years of progressive tech experience as a senior developer in large tech projects Hands-on experience building and owning testing infrastructure - automated test suites, integration testing, load testing, and end-to-end coverage Strong understanding of observability practices: structured logging, distributed tracing, metrics, and alerting Experience designing and enforcing error handling and failure management patterns across distributed systems Proven ability to lead a small team or pod through delivery and manage contractor resources Comfortable reading and working across a polyglot stack - the NBA platform spans Java, Python, Node.js, and TypeScript Strong communication skills - you can clearly articulate quality risk to engineering leads and to senior leadership Must be passionate about contributing to an organization focused on continuously improving consumer experiences Comfort using AI productivity tools (Claude, Copilot, or similar) to accelerate testing, debugging, and analysis Strong plus: Resides in Boston, MA Master's degree Experience with Kubernetes-based platforms and container-level reliability and scaling Familiarity with Kafka and event-driven architectures - understanding how failures propagate across async systems Background in healthcare, insurance, or other regulated industries where audit trails and compliance are non-negotiable Experience with chaos engineering or fault injection testing Familiarity with Azure DevOps pipelines and CI/CD quality gates Use your skills to make an impact Additional Information Work Style: Remote/Hybrid - Preferably Boston, MA. Occasional travel to Humana's offices for training or meetings may be required. Work Hours: Typical business hours are Monday-Friday, 8 hours/day, 5 days/week some flexibility might be possible, depending on business needs. Very minimal travel might be required for training, meetings, and/or conferences Interview Format As part of our hiring process, we will be using on-demand technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers with an enhanced method for decision-making through on-demand candidate assessments. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in an on-demand assessment with pre-determined questions. You should anticipate the assessment to take approximately 10-15 minutes. Your on-demand assessment will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews. SSN Task via Workday Should you be extended a formal employment offer you will receive a request to enter your SSN into our Workday system to scan for duplicate profiles. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$155,200 - $213,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at and at Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Job Description Job Description: Technical Lead, Automation & AI Enablement Role Summary: At TireHub we move more than tires - we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers - because they're at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes - to challenges, to each other, and to getting it done right. The Automation & AI Enablement Technical Lead is a hands-on technical leader responsible for architecting and delivering TireHub's enterprise automation and AI enablement programs. This role drives end-to-end solution design and execution across the full Microsoft automation and AI stack - Power Platform, Copilot Studio, and Microsoft Foundry - while directly managing and developing a team of engineers. This leader translates complex business problems into production-ready AI-powered automation solutions, partners with stakeholders to identify and prioritize high-value opportunities, and owns the technical direction, delivery quality, and capability growth of the team. The role requires equal command of automation, AI agent design and orchestration, and the integration patterns that connect them across enterprise systems. This role will report to the Sr. Leader, BI & Analytics. When you say YES to something bigger: Choose your day one benefits which include a no cost health insurance option TireHub funded Health Savings Account Additional benefit options including TireHub paid short/long term disability and life insurance benefits Paid vacation and holidays Parental leave programs Build your financial future with 401k including TireHub match Access to tire discounts, perks, and so much more! Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special The individual must exhibit the following core attributes of the TireHub commitment: Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. Adventurous - What TireHub is set up to is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we do not give up until we get to the end. Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast. Role Specifics: Team Leadership & People Development Directly manage, mentor, and develop a team of engineers, fostering a high-performance culture aligned with TireHub's values. Set clear goals, provide regular feedback, and support the professional growth and career development of direct reports. Establishes team standards for solution design, documentation, testing, and deployment practices across the automation and AI program. Acts as a force multiplier: translate business priorities into clear technical direction, unblock team members, and ensure consistent delivery velocity. Coordinates effectively across onshore and offshore team members, adapting communication and workflows to support a distributed team model. AI & Automation Architecture Designs and own the enterprise architecture for TireHub's automation and AI enablement programs, spanning Power Platform, Copilot Studio, and Microsoft Foundry. Establishes architecture patterns that connect AI agents, automated workflows, and enterprise systems - including Microsoft Fabric, Dataverse, Azure services, ERP system, and third-party APIs. Defines technical standards, governance frameworks, and best practices for solution design, security, and lifecycle management across the automation and AI stack. Leads evaluation of new Microsoft AI and automation capabilities, running rapid proof-of-concepts and pilots to assess business value and implementation feasibility. Partners with IT security to ensure automation and AI solutions adhere to data privacy, access control, and compliance requirements. Collaborates with business stakeholders to build deep understanding of core business processes and translate that context into scalable, AI-powered automation solutions. Provides technical leadership across complex, cross-functional initiatives - guiding design decisions, reviewing solution architecture, and ensuring delivery quality. AI Enablement & Automation Engineering Leads the design, development, and deployment of AI agents and copilots using Microsoft Copilot Studio, including conversational agents, task automation bots, and orchestrated multi-agent solutions. Architects and implements AI solutions on Microsoft Foundry, including model selection and grounding, prompt engineering, RAG (retrieval-augmented generation) patterns, and responsible AI guardrails. Builds and modernize end-to-end automation workflows using Microsoft Power Automate, Power Apps, Logic Apps, and Azure integration services - connecting automated processes with AI capabilities where they add business value. Designs robust integration layers using REST APIs, Dataverse, Service Bus, and Azure services to connect automation and AI solutions across TireHub's enterprise systems. Ensures reliability, observability, and security of deployed solutions through comprehensive error handling, logging, alerting, and monitoring frameworks. Partners with business units to analyze processes end-to-end, identify AI and automation opportunities, and translate functional requirements into technical specifications and user stories. Delivers technical demonstrations and enablement sessions to stakeholders to drive adoption and ensure the full value of AI and automation investments is realized. Maintains comprehensive technical documentation and establish knowledge standards across the team. Delivery & Operations Operates within an Agile/Sprint environment; lead sprint planning and delivery cadence for the automation and AI team. Balances direct technical contribution with oversight responsibilities, contributing to solution design, code review, and architecture decisions. Demonstrates a commitment to continuous learning by researching, recommending, and applying emerging automation and AI techniques to advance TireHub's capabilities. Ensures individual and team adherence to TireHub policies, procedures, and guidelines. Complete other tasks assigned by their supervisor or another member of Leadership, as requested. Competencies: People Leadership: Establishes clear expectations, provides ongoing coaching and feedback, and develops the technical and professional capabilities of direct reports. Builds a team culture grounded in accountability, collaboration, and continuous improvement. Innovation Orientation: Demonstrates a high degree of commitment to creating and exploring innovative approaches - particularly at the intersection of AI and automation - that enhance performance and drive organizational success. Entrepreneurship/Intrapreneurship: Identifies and evaluates opportunities for AI-powered automation with a business-focused mindset (e.g., cost savings, efficiency gains, competitive advantage) and takes decisive action to execute. Organizational Awareness: Uses knowledge of systems, processes, and culture inside TireHub to identify high-value automation and AI opportunities and understand the cross-functional impact of proposed solutions. Collaborates: Builds strong partnerships and works collaboratively with business stakeholders, IT, and vendor partners to design and deliver automation and AI solutions that meet real business needs. Agility and Adaptability: Thrives in a fast-moving AI landscape; actively monitors and experiments with emerging Microsoft AI and automation capabilities to keep TireHub's program at the leading edge. Problem-Solving: Advanced critical thinking skills to diagnose and resolve complex technical issues across automation workflows, AI agent behavior, integration failures, and system performance. Communication: Excellent communication skills to interact with team members, stakeholders, and external partners. Excels at translating AI and automation concepts into clear business value for non-technical audiences. Education/Experience: Bachelor's degree in Computer Science, Information Systems, or related field is preferred. Master's degree is a plus. 7+ years of experience in automation engineering, solution architecture, or a related technical role. 5+ years of hands-on experience with Microsoft Power Platform (Power Automate, Power Apps, Power Pages). 2+ years of experience designing and deploying AI-powered solutions, including conversational AI, AI agents, or LLM-based applications. Demonstrated experience with Microsoft Copilot Studio, including agent design, topic authoring, channel deployment, and integration with enterprise data sources. Experience with Microsoft Foundry (Azure AI Foundry) including model deployment, prompt engineering, RAG pipelines, and responsible AI practices. 2+ years of direct people management or technical lead experience, including managing onshore and/or offshore team members. Experience with Azure integration services including Logic Apps, Service Bus, Azure Functions, and Application Insights. Proficiency in API integration patterns (REST, GraphQL, OAuth/token-based authentication). Proficiency in SQL and at least one programming language (Python, C#, Scala). Demonstrated project management skills and ability to lead cross-functional initiatives in an Agile environment. Required Knowledge, Skills . click apply for full job details
09/20/2026
Full time
Job Description Job Description: Technical Lead, Automation & AI Enablement Role Summary: At TireHub we move more than tires - we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers - because they're at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes - to challenges, to each other, and to getting it done right. The Automation & AI Enablement Technical Lead is a hands-on technical leader responsible for architecting and delivering TireHub's enterprise automation and AI enablement programs. This role drives end-to-end solution design and execution across the full Microsoft automation and AI stack - Power Platform, Copilot Studio, and Microsoft Foundry - while directly managing and developing a team of engineers. This leader translates complex business problems into production-ready AI-powered automation solutions, partners with stakeholders to identify and prioritize high-value opportunities, and owns the technical direction, delivery quality, and capability growth of the team. The role requires equal command of automation, AI agent design and orchestration, and the integration patterns that connect them across enterprise systems. This role will report to the Sr. Leader, BI & Analytics. When you say YES to something bigger: Choose your day one benefits which include a no cost health insurance option TireHub funded Health Savings Account Additional benefit options including TireHub paid short/long term disability and life insurance benefits Paid vacation and holidays Parental leave programs Build your financial future with 401k including TireHub match Access to tire discounts, perks, and so much more! Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special The individual must exhibit the following core attributes of the TireHub commitment: Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. Adventurous - What TireHub is set up to is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we do not give up until we get to the end. Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast. Role Specifics: Team Leadership & People Development Directly manage, mentor, and develop a team of engineers, fostering a high-performance culture aligned with TireHub's values. Set clear goals, provide regular feedback, and support the professional growth and career development of direct reports. Establishes team standards for solution design, documentation, testing, and deployment practices across the automation and AI program. Acts as a force multiplier: translate business priorities into clear technical direction, unblock team members, and ensure consistent delivery velocity. Coordinates effectively across onshore and offshore team members, adapting communication and workflows to support a distributed team model. AI & Automation Architecture Designs and own the enterprise architecture for TireHub's automation and AI enablement programs, spanning Power Platform, Copilot Studio, and Microsoft Foundry. Establishes architecture patterns that connect AI agents, automated workflows, and enterprise systems - including Microsoft Fabric, Dataverse, Azure services, ERP system, and third-party APIs. Defines technical standards, governance frameworks, and best practices for solution design, security, and lifecycle management across the automation and AI stack. Leads evaluation of new Microsoft AI and automation capabilities, running rapid proof-of-concepts and pilots to assess business value and implementation feasibility. Partners with IT security to ensure automation and AI solutions adhere to data privacy, access control, and compliance requirements. Collaborates with business stakeholders to build deep understanding of core business processes and translate that context into scalable, AI-powered automation solutions. Provides technical leadership across complex, cross-functional initiatives - guiding design decisions, reviewing solution architecture, and ensuring delivery quality. AI Enablement & Automation Engineering Leads the design, development, and deployment of AI agents and copilots using Microsoft Copilot Studio, including conversational agents, task automation bots, and orchestrated multi-agent solutions. Architects and implements AI solutions on Microsoft Foundry, including model selection and grounding, prompt engineering, RAG (retrieval-augmented generation) patterns, and responsible AI guardrails. Builds and modernize end-to-end automation workflows using Microsoft Power Automate, Power Apps, Logic Apps, and Azure integration services - connecting automated processes with AI capabilities where they add business value. Designs robust integration layers using REST APIs, Dataverse, Service Bus, and Azure services to connect automation and AI solutions across TireHub's enterprise systems. Ensures reliability, observability, and security of deployed solutions through comprehensive error handling, logging, alerting, and monitoring frameworks. Partners with business units to analyze processes end-to-end, identify AI and automation opportunities, and translate functional requirements into technical specifications and user stories. Delivers technical demonstrations and enablement sessions to stakeholders to drive adoption and ensure the full value of AI and automation investments is realized. Maintains comprehensive technical documentation and establish knowledge standards across the team. Delivery & Operations Operates within an Agile/Sprint environment; lead sprint planning and delivery cadence for the automation and AI team. Balances direct technical contribution with oversight responsibilities, contributing to solution design, code review, and architecture decisions. Demonstrates a commitment to continuous learning by researching, recommending, and applying emerging automation and AI techniques to advance TireHub's capabilities. Ensures individual and team adherence to TireHub policies, procedures, and guidelines. Complete other tasks assigned by their supervisor or another member of Leadership, as requested. Competencies: People Leadership: Establishes clear expectations, provides ongoing coaching and feedback, and develops the technical and professional capabilities of direct reports. Builds a team culture grounded in accountability, collaboration, and continuous improvement. Innovation Orientation: Demonstrates a high degree of commitment to creating and exploring innovative approaches - particularly at the intersection of AI and automation - that enhance performance and drive organizational success. Entrepreneurship/Intrapreneurship: Identifies and evaluates opportunities for AI-powered automation with a business-focused mindset (e.g., cost savings, efficiency gains, competitive advantage) and takes decisive action to execute. Organizational Awareness: Uses knowledge of systems, processes, and culture inside TireHub to identify high-value automation and AI opportunities and understand the cross-functional impact of proposed solutions. Collaborates: Builds strong partnerships and works collaboratively with business stakeholders, IT, and vendor partners to design and deliver automation and AI solutions that meet real business needs. Agility and Adaptability: Thrives in a fast-moving AI landscape; actively monitors and experiments with emerging Microsoft AI and automation capabilities to keep TireHub's program at the leading edge. Problem-Solving: Advanced critical thinking skills to diagnose and resolve complex technical issues across automation workflows, AI agent behavior, integration failures, and system performance. Communication: Excellent communication skills to interact with team members, stakeholders, and external partners. Excels at translating AI and automation concepts into clear business value for non-technical audiences. Education/Experience: Bachelor's degree in Computer Science, Information Systems, or related field is preferred. Master's degree is a plus. 7+ years of experience in automation engineering, solution architecture, or a related technical role. 5+ years of hands-on experience with Microsoft Power Platform (Power Automate, Power Apps, Power Pages). 2+ years of experience designing and deploying AI-powered solutions, including conversational AI, AI agents, or LLM-based applications. Demonstrated experience with Microsoft Copilot Studio, including agent design, topic authoring, channel deployment, and integration with enterprise data sources. Experience with Microsoft Foundry (Azure AI Foundry) including model deployment, prompt engineering, RAG pipelines, and responsible AI practices. 2+ years of direct people management or technical lead experience, including managing onshore and/or offshore team members. Experience with Azure integration services including Logic Apps, Service Bus, Azure Functions, and Application Insights. Proficiency in API integration patterns (REST, GraphQL, OAuth/token-based authentication). Proficiency in SQL and at least one programming language (Python, C#, Scala). Demonstrated project management skills and ability to lead cross-functional initiatives in an Agile environment. Required Knowledge, Skills . click apply for full job details