Job Description Job Description Application Process Applicants must submit a resume and a portfolio that includes 3-5 examples of recent work demonstrating both website and digital design experience. We would especially like to see live websites or web pages you have created, campaign landing pages, digital advertising or social media assets, and other relevant examples. For each example, briefly describe your role, the project goal, key design or technical decisions, tools or platforms used, and any measurable results or improvements. Pay range: To maintain internal equity, we have identified the starting range for this position at the Oakland Zoo as $29.08 - $32.41 per hour. An offer within this range will be determined by the experience and qualifications of a candidate and will be our best and final compensation offer, in alignment with Oakland Zoo's compensation philosophy. Position Summary The Website & Digital Design Specialist plays a key role in advancing Oakland Zoo's marketing and communications goals by managing the Zoo's website, supporting digital design needs, and creating engaging online experiences that connect audiences to the Zoo's mission, programs, events, and conservation work. This position is responsible for implementing website strategy, maintaining accurate and timely web content, creating and updating web pages, monitoring website performance, and coordinating with internal teams, IT, web development partners, and vendors to improve user experience and support campaign goals. They will also support the Lead Graphic Designer in creating digital design elements such as digital ads and digital screen signage to support the Lead Graphic Designer. The ideal candidate brings experience with website publishing platforms and professional graphic design, proficiency with digital design tools, strong attention to detail, and the ability to manage multiple creative and technical projects at once. Essential Job Duties Website Management Implement website strategy in alignment with Oakland Zoo's marketing and communications goals. Manage Oakland Zoo's website, including conceptualizing and creating pages, maintaining the content management system, and ensuring the website is accurate and up to date. Partner with Lead Graphic Designer to ensure the website is consistent with brand guidelines. Collaborate with the web development team or vendors on website improvements and experience optimization. Implement conversion rate optimization strategies including landing page testing and funnel analysis. Monitor website performance (including tracking pixels, tags, and analytics), troubleshoot issues, and coordinate with IT on technical needs. Establish a project request system for website updates and new content. Digital Design: Support the Lead Graphic Designer in maintaining and evolving the Zoo's visual identity, ensuring consistency across all touchpoints, including digital marketing materials, web, social media graphics, digital screen content in the Zoo, presentations, and email marketing templates. Support the Lead Graphic Designer to create web, social, and digital advertising assets for large campaigns. Conceptualize, develop, and execute digital creative projects aligned with the Oakland Zoo's brand and strategic goals in the digital landscape. Oversee multiple concurrent projects, establishing timelines, managing resources, and ensuring all milestones are met on schedule and within budget, under the leadership of the Director of Marketing and Communications. Stay current with design trends, techniques, and technologies; propose new ideas and approaches to enhance visual storytelling and audience engagement. Work with the Digital Content Specialist to oversee photo and video shoots as needed for digital campaigns. Perform other duties as assigned. Supervisory Responsibility: None Who you are: Minimum of 5 years of relevant experience, which must include a minimum of 3 years of professional experience in graphic design. A Bachelor's may be considered equivalent to 3 years of relevant experience, and an Associate's may be considered equivalent to 2 years of relevant experience Minimum of 2 years of experience creating, implementing and maintaining web pages with WordPress, Drupal, or other website publishing and management platforms. Demonstrated expertise in Adobe Creative Suite (Illustrator, Photoshop, InDesign), as well as proficiency in After Effects, Premiere Pro, or similar software. Strong portfolio showcasing a variety of work, including branding, digital, and environmental design. Strong understanding of typography, color theory, composition, and user experience. Creative, curious, and passionate about storytelling through visual means. Available for occasional evening or weekend work during peak campaign periods Bonus if you have: Proven experience managing creative projects from concept to completion. Familiarity with environmental graphics, wayfinding, accessibility standards, and sustainability in design Nonprofit, cultural attractions, or tourism industry experience Experience with conversion rate optimization and A/B testing tools Bachelor's Degree in Graphic Design, Visual Communications, or related field Comfort with photography, video editing, and content creation Supervisory Responsibility: None Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. Primarily office-based with occasional Oakland Zoo grounds visits Standard business hours with some flexibility Limited remote work may be available after an evaluation period and is dependent on ongoing performance assessments Physical Considerations- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Sustained computer-based administrative and analytical work, using standard or assistive technology for extended periods every day Ability to navigate Zoo grounds Knowledge/Skills/Qualities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. Analytical and Conceptual Aptitude - engages in and facilitates broad organizational strategic thinking/planning with awareness of equity, inclusion, accessibility, and cultural relevance Collaboration - builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility Communication - communicates respectfully and effectively with stakeholders across identities, both verbally and in writing Data Analysis - able to collect, interpret and detect patterns in clean data Flexibility - nimbly adapts to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued Organization - strong attention to details and able to build and/or maintain efficient systems Passion - wholeheartedly believes in, represents, and models Oakland Zoo's mission and PRIDE values at all times Project management - effectively prioritizes commitments, driving forward multiple high-profile and complex projects simultaneously with flexibility, resourcefulness, and agility to adapt to shifting organizational needs Relationship-Building - able to build and maintain trusting relationships and mutually beneficial partnerships with internal and external stakeholders Self-motivated - effectively navigates multiple, simultaneous tasks with excellent attention to detail and deadlines. Enthusiastically identifies and approaches opportunities without regular supervision Solution-oriented - utilizes an open-minded and strengths-based approach to finding solutions for complex challenges Sustainability - oriented toward the mission and values of Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department Technological Aptitude - able to quickly understand, develop and maintain functional digital systems Time management - strong capabilities with a demonstrated ability to effectively prioritize multiple commitments Wildlife Aware - understands mission to support the conservation and welfare of animals at the Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife Benefits Oakland Zoo offers a comprehensive benefits package which begins on 1st of the month following the date of hire. The package includes health insurance, dental insurance, vision insurance, Flexible Spending Account, optional 403b retirement plan, Paid Time Off, Employee Assistance Program, and Zoo Membership options. . click apply for full job details
09/27/2026
Full time
Job Description Job Description Application Process Applicants must submit a resume and a portfolio that includes 3-5 examples of recent work demonstrating both website and digital design experience. We would especially like to see live websites or web pages you have created, campaign landing pages, digital advertising or social media assets, and other relevant examples. For each example, briefly describe your role, the project goal, key design or technical decisions, tools or platforms used, and any measurable results or improvements. Pay range: To maintain internal equity, we have identified the starting range for this position at the Oakland Zoo as $29.08 - $32.41 per hour. An offer within this range will be determined by the experience and qualifications of a candidate and will be our best and final compensation offer, in alignment with Oakland Zoo's compensation philosophy. Position Summary The Website & Digital Design Specialist plays a key role in advancing Oakland Zoo's marketing and communications goals by managing the Zoo's website, supporting digital design needs, and creating engaging online experiences that connect audiences to the Zoo's mission, programs, events, and conservation work. This position is responsible for implementing website strategy, maintaining accurate and timely web content, creating and updating web pages, monitoring website performance, and coordinating with internal teams, IT, web development partners, and vendors to improve user experience and support campaign goals. They will also support the Lead Graphic Designer in creating digital design elements such as digital ads and digital screen signage to support the Lead Graphic Designer. The ideal candidate brings experience with website publishing platforms and professional graphic design, proficiency with digital design tools, strong attention to detail, and the ability to manage multiple creative and technical projects at once. Essential Job Duties Website Management Implement website strategy in alignment with Oakland Zoo's marketing and communications goals. Manage Oakland Zoo's website, including conceptualizing and creating pages, maintaining the content management system, and ensuring the website is accurate and up to date. Partner with Lead Graphic Designer to ensure the website is consistent with brand guidelines. Collaborate with the web development team or vendors on website improvements and experience optimization. Implement conversion rate optimization strategies including landing page testing and funnel analysis. Monitor website performance (including tracking pixels, tags, and analytics), troubleshoot issues, and coordinate with IT on technical needs. Establish a project request system for website updates and new content. Digital Design: Support the Lead Graphic Designer in maintaining and evolving the Zoo's visual identity, ensuring consistency across all touchpoints, including digital marketing materials, web, social media graphics, digital screen content in the Zoo, presentations, and email marketing templates. Support the Lead Graphic Designer to create web, social, and digital advertising assets for large campaigns. Conceptualize, develop, and execute digital creative projects aligned with the Oakland Zoo's brand and strategic goals in the digital landscape. Oversee multiple concurrent projects, establishing timelines, managing resources, and ensuring all milestones are met on schedule and within budget, under the leadership of the Director of Marketing and Communications. Stay current with design trends, techniques, and technologies; propose new ideas and approaches to enhance visual storytelling and audience engagement. Work with the Digital Content Specialist to oversee photo and video shoots as needed for digital campaigns. Perform other duties as assigned. Supervisory Responsibility: None Who you are: Minimum of 5 years of relevant experience, which must include a minimum of 3 years of professional experience in graphic design. A Bachelor's may be considered equivalent to 3 years of relevant experience, and an Associate's may be considered equivalent to 2 years of relevant experience Minimum of 2 years of experience creating, implementing and maintaining web pages with WordPress, Drupal, or other website publishing and management platforms. Demonstrated expertise in Adobe Creative Suite (Illustrator, Photoshop, InDesign), as well as proficiency in After Effects, Premiere Pro, or similar software. Strong portfolio showcasing a variety of work, including branding, digital, and environmental design. Strong understanding of typography, color theory, composition, and user experience. Creative, curious, and passionate about storytelling through visual means. Available for occasional evening or weekend work during peak campaign periods Bonus if you have: Proven experience managing creative projects from concept to completion. Familiarity with environmental graphics, wayfinding, accessibility standards, and sustainability in design Nonprofit, cultural attractions, or tourism industry experience Experience with conversion rate optimization and A/B testing tools Bachelor's Degree in Graphic Design, Visual Communications, or related field Comfort with photography, video editing, and content creation Supervisory Responsibility: None Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. Primarily office-based with occasional Oakland Zoo grounds visits Standard business hours with some flexibility Limited remote work may be available after an evaluation period and is dependent on ongoing performance assessments Physical Considerations- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Sustained computer-based administrative and analytical work, using standard or assistive technology for extended periods every day Ability to navigate Zoo grounds Knowledge/Skills/Qualities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. Analytical and Conceptual Aptitude - engages in and facilitates broad organizational strategic thinking/planning with awareness of equity, inclusion, accessibility, and cultural relevance Collaboration - builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility Communication - communicates respectfully and effectively with stakeholders across identities, both verbally and in writing Data Analysis - able to collect, interpret and detect patterns in clean data Flexibility - nimbly adapts to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued Organization - strong attention to details and able to build and/or maintain efficient systems Passion - wholeheartedly believes in, represents, and models Oakland Zoo's mission and PRIDE values at all times Project management - effectively prioritizes commitments, driving forward multiple high-profile and complex projects simultaneously with flexibility, resourcefulness, and agility to adapt to shifting organizational needs Relationship-Building - able to build and maintain trusting relationships and mutually beneficial partnerships with internal and external stakeholders Self-motivated - effectively navigates multiple, simultaneous tasks with excellent attention to detail and deadlines. Enthusiastically identifies and approaches opportunities without regular supervision Solution-oriented - utilizes an open-minded and strengths-based approach to finding solutions for complex challenges Sustainability - oriented toward the mission and values of Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department Technological Aptitude - able to quickly understand, develop and maintain functional digital systems Time management - strong capabilities with a demonstrated ability to effectively prioritize multiple commitments Wildlife Aware - understands mission to support the conservation and welfare of animals at the Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife Benefits Oakland Zoo offers a comprehensive benefits package which begins on 1st of the month following the date of hire. The package includes health insurance, dental insurance, vision insurance, Flexible Spending Account, optional 403b retirement plan, Paid Time Off, Employee Assistance Program, and Zoo Membership options. . click apply for full job details
Wycliffe Golf and Country Club Homeowners Association Inc
Lake Worth, Florida
Job Description Job Description Job Summary: The Digital & Design Specialist is a creative storyteller, visual brand ambassador, and hands-on marketing professional responsible for bringing the Wycliffe experience to life through compelling design, digital content, photography, video, and member communications. From an eye-catching event promotion to an engaging social media post, polished newsletter, memorable photograph, or digital campaign, this role helps ensure Wycliffe's communications are fresh, engaging, visually consistent, and unmistakably Wycliffe. Working closely with the Director of Membership, Marketing & Communications and departments throughout the Club, the Digital & Design Specialist transforms ideas, events, amenities, programs, and everyday Club moments into creative content that informs, inspires, and connects our members, Team Members, prospective members, and broader community. Success in this role requires more than great design skills. It requires curiosity, creativity, exceptional attention to detail, strong organization, a service mindset, and the ability to manage multiple projects and deadlines while maintaining Wycliffe's brand standards and commitment to excellence. Job Tasks/Duties: Creative Design, Marketing & Brand Design creative, polished, and engaging marketing materials for Club events, dining experiences, golf, athletics, wellness, membership initiatives, Team Member programs, and other Club activities. Create and prepare digital and print collateral, including flyers, menus, invitations, signage, advertisements, presentations, promotional materials, and other branded communications. Support the design, layout, production, and quality control of recurring Club publications and newsletters. Translate concepts and information from Club departments into visually compelling communications that are clear, accurate, engaging, and consistent with the Wycliffe brand. Protect and elevate the Club's visual identity by consistently applying established branding, typography, imagery, messaging, and design standards. Collaborate with internal departments to understand their marketing and communication objectives and recommend creative approaches that strengthen participation and engagement. Prepare and resize creative assets for multiple formats, including email, website, social media, member app, digital signage, presentations, and print. Assist with special campaigns, membership marketing initiatives, employee communications, recruitment marketing, community relations, and other strategic Club projects. Digital Communications & Content: Create engaging digital content that showcases the people, experiences, amenities, programs, traditions, and culture that make Wycliffe unique. Support the Club's social media presence across appropriate platforms by developing graphics, photographs, videos, stories, reels, and other creative content. Maintain and update designated content within the Club's website and member app, ensuring information remains timely, accurate, visually appealing, and relevant. Own the email marketing campaign process, including formatting, design, scheduling, testing, and quality assurance. Responsible for digital signage and other internal communication channels throughout the Club. Monitor emerging digital, social media, graphic design, and marketing trends and recommend creative ideas that may enhance the Club's communications. Review basic engagement analytics and performance data to help identify which content, topics, formats, and communication channels resonate most strongly with audiences. Photography, Video & Storytelling: Capture high-quality photography and video of Club events, amenities, dining experiences, tournaments, programs, Team Members, member experiences, and other activities for marketing and communication purposes. Attend Club events and activities as assigned to capture still photography, candid moments, short-form video, B-roll, interviews, and other storytelling content. Edit and enhance photographs and video content for use across digital and print communications. Help identify authentic stories and moments that showcase the Wycliffe culture and create an emotional connection with members, prospective members, Team Members, and the community. Maintain organized photo, video, design, and creative asset libraries so content can be efficiently located and reused. Coordinate with outside photographers, videographers, printers, marketing partners, and other creative vendors when needed. Collaboration & Execution: Serve as a creative resource for departments throughout the Club while balancing brand consistency, communication priorities, production schedules, and deadlines. Manage multiple simultaneous design and communication projects while maintaining strong attention to detail, quality, accuracy, and timeliness. Proofread and quality-check materials prior to distribution or publication, helping ensure communications are professional and error-free. Build positive working relationships throughout the organization and actively seek information, stories, photographs, and content opportunities across Club operations. Represent Wycliffe professionally when interacting with members, guests, Team Members, vendors, community partners, and other stakeholders. Maintain flexibility in scheduling to support Club events and content needs, which may occasionally include evenings, weekends, or holidays. Perform other duties and creative projects as assigned. Education and Experience Two or more years of experience in graphic design, digital marketing, communications, content creation, or a related creative field preferred. Experience within a private club, luxury hospitality, resort, lifestyle, agency, or other high-touch service environment is preferred but not required. Demonstrated graphic design experience and a strong portfolio showcasing creative work across digital and/or print platforms. Photography, videography, and multimedia content creation experience. Job Knowledge, Core Competencies and Expectations Ability to establish and maintain effective lines of internal and external communication with all levels of staff and business partners. Strong graphic design and visual storytelling skills with creativity and excellent attention to detail. Proficiency in various design tools; including Canva, Adobe and related design tools. Experience with digital publishing, email marketing, social media, content management systems, and marketing platforms. Working knowledge of typography, layout, branding, imagery, and digital and print production. Photography and photo-editing skills; videography and video editing. Ability to transform ideas and information into polished, engaging communications. Strong organizational and project-management skills with the ability to manage competing priorities and deadlines. Excellent written, verbal, interpersonal, and collaborative communication skills. Creative, adaptable, and solutions-focused in a fast-paced environment. Ability to accept creative direction and feedback and make revisions efficiently. Awareness of emerging design, digital marketing, social media, and content trends. Sound judgment, discretion, and commitment to representing Wycliffe's brand, culture, and service standards professionally. Physical Demands and Work Environment Must be able to reach, bend, stoop, stand and lift up to 40 pounds. Must be able to walk and stand for extended periods when photographing, filming, or attending Club events. Must be able to reach, bend, stoop, and lift or carry equipment and materials weighing up to 40 pounds. Repetitive motion is associated with computer entry and graphic design work. Normal hearing and vision ranges, with or without reasonable accommodation, are required to perform the essential functions of the position. Work is performed in both office and Club environments and may occasionally require outdoor activity. Schedule flexibility may be required based upon Club events, programs, deadlines, and communication needs. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required in this position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Team Members are required to adhere to other job-related duties as requested by their supervisor/manager (within guidelines and compliance with federal and state laws. All job requirements are subject to revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities upon request. Continued employment remains on an "at-will" basis.
09/26/2026
Full time
Job Description Job Description Job Summary: The Digital & Design Specialist is a creative storyteller, visual brand ambassador, and hands-on marketing professional responsible for bringing the Wycliffe experience to life through compelling design, digital content, photography, video, and member communications. From an eye-catching event promotion to an engaging social media post, polished newsletter, memorable photograph, or digital campaign, this role helps ensure Wycliffe's communications are fresh, engaging, visually consistent, and unmistakably Wycliffe. Working closely with the Director of Membership, Marketing & Communications and departments throughout the Club, the Digital & Design Specialist transforms ideas, events, amenities, programs, and everyday Club moments into creative content that informs, inspires, and connects our members, Team Members, prospective members, and broader community. Success in this role requires more than great design skills. It requires curiosity, creativity, exceptional attention to detail, strong organization, a service mindset, and the ability to manage multiple projects and deadlines while maintaining Wycliffe's brand standards and commitment to excellence. Job Tasks/Duties: Creative Design, Marketing & Brand Design creative, polished, and engaging marketing materials for Club events, dining experiences, golf, athletics, wellness, membership initiatives, Team Member programs, and other Club activities. Create and prepare digital and print collateral, including flyers, menus, invitations, signage, advertisements, presentations, promotional materials, and other branded communications. Support the design, layout, production, and quality control of recurring Club publications and newsletters. Translate concepts and information from Club departments into visually compelling communications that are clear, accurate, engaging, and consistent with the Wycliffe brand. Protect and elevate the Club's visual identity by consistently applying established branding, typography, imagery, messaging, and design standards. Collaborate with internal departments to understand their marketing and communication objectives and recommend creative approaches that strengthen participation and engagement. Prepare and resize creative assets for multiple formats, including email, website, social media, member app, digital signage, presentations, and print. Assist with special campaigns, membership marketing initiatives, employee communications, recruitment marketing, community relations, and other strategic Club projects. Digital Communications & Content: Create engaging digital content that showcases the people, experiences, amenities, programs, traditions, and culture that make Wycliffe unique. Support the Club's social media presence across appropriate platforms by developing graphics, photographs, videos, stories, reels, and other creative content. Maintain and update designated content within the Club's website and member app, ensuring information remains timely, accurate, visually appealing, and relevant. Own the email marketing campaign process, including formatting, design, scheduling, testing, and quality assurance. Responsible for digital signage and other internal communication channels throughout the Club. Monitor emerging digital, social media, graphic design, and marketing trends and recommend creative ideas that may enhance the Club's communications. Review basic engagement analytics and performance data to help identify which content, topics, formats, and communication channels resonate most strongly with audiences. Photography, Video & Storytelling: Capture high-quality photography and video of Club events, amenities, dining experiences, tournaments, programs, Team Members, member experiences, and other activities for marketing and communication purposes. Attend Club events and activities as assigned to capture still photography, candid moments, short-form video, B-roll, interviews, and other storytelling content. Edit and enhance photographs and video content for use across digital and print communications. Help identify authentic stories and moments that showcase the Wycliffe culture and create an emotional connection with members, prospective members, Team Members, and the community. Maintain organized photo, video, design, and creative asset libraries so content can be efficiently located and reused. Coordinate with outside photographers, videographers, printers, marketing partners, and other creative vendors when needed. Collaboration & Execution: Serve as a creative resource for departments throughout the Club while balancing brand consistency, communication priorities, production schedules, and deadlines. Manage multiple simultaneous design and communication projects while maintaining strong attention to detail, quality, accuracy, and timeliness. Proofread and quality-check materials prior to distribution or publication, helping ensure communications are professional and error-free. Build positive working relationships throughout the organization and actively seek information, stories, photographs, and content opportunities across Club operations. Represent Wycliffe professionally when interacting with members, guests, Team Members, vendors, community partners, and other stakeholders. Maintain flexibility in scheduling to support Club events and content needs, which may occasionally include evenings, weekends, or holidays. Perform other duties and creative projects as assigned. Education and Experience Two or more years of experience in graphic design, digital marketing, communications, content creation, or a related creative field preferred. Experience within a private club, luxury hospitality, resort, lifestyle, agency, or other high-touch service environment is preferred but not required. Demonstrated graphic design experience and a strong portfolio showcasing creative work across digital and/or print platforms. Photography, videography, and multimedia content creation experience. Job Knowledge, Core Competencies and Expectations Ability to establish and maintain effective lines of internal and external communication with all levels of staff and business partners. Strong graphic design and visual storytelling skills with creativity and excellent attention to detail. Proficiency in various design tools; including Canva, Adobe and related design tools. Experience with digital publishing, email marketing, social media, content management systems, and marketing platforms. Working knowledge of typography, layout, branding, imagery, and digital and print production. Photography and photo-editing skills; videography and video editing. Ability to transform ideas and information into polished, engaging communications. Strong organizational and project-management skills with the ability to manage competing priorities and deadlines. Excellent written, verbal, interpersonal, and collaborative communication skills. Creative, adaptable, and solutions-focused in a fast-paced environment. Ability to accept creative direction and feedback and make revisions efficiently. Awareness of emerging design, digital marketing, social media, and content trends. Sound judgment, discretion, and commitment to representing Wycliffe's brand, culture, and service standards professionally. Physical Demands and Work Environment Must be able to reach, bend, stoop, stand and lift up to 40 pounds. Must be able to walk and stand for extended periods when photographing, filming, or attending Club events. Must be able to reach, bend, stoop, and lift or carry equipment and materials weighing up to 40 pounds. Repetitive motion is associated with computer entry and graphic design work. Normal hearing and vision ranges, with or without reasonable accommodation, are required to perform the essential functions of the position. Work is performed in both office and Club environments and may occasionally require outdoor activity. Schedule flexibility may be required based upon Club events, programs, deadlines, and communication needs. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required in this position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Team Members are required to adhere to other job-related duties as requested by their supervisor/manager (within guidelines and compliance with federal and state laws. All job requirements are subject to revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities upon request. Continued employment remains on an "at-will" basis.
Job Description Job Description ABOUT SHATTERPROOF Shatterproof is a national nonprofit working toward a world where addiction never defines or ends a life. Through evidence-based programs, advocacy, and public education, Shatterproof works to transform systems for tomorrow, support families today, and end stigma forever. Learn more at shatterproof.org. WHO SUCCEEDS AT SHATTERPROOF Shatterproof is in a period of transformative and rapid growth. We are building new systems, reimagining how work gets done, and creating more cross-functional alignment to accelerate our mission. To thrive here, you should be energized by building, not just maintaining - and excited to bring structure, clarity, and innovation to evolving spaces. We're looking for team members who: Build systems and processes from the ground up and improve them continuously as we scale. Take ownership and act with a builder's mindset, bringing forward solutions rather than waiting for direction. Influence and collaborate across teams, shaping work through strong communication and relationship-building. Move quickly, learn fast, and adapt with resilience, especially in a high-growth, high-impact environment. Are mission-driven and motivated to leave their mark on an organization working to reverse the addiction crisis. POSITION SUMMARY Shatterproof seeks a Digital Operations Specialist to support the day-to-day management, measurement, and optimization of our website and digital fundraising ecosystem. Reporting to the Director of Direct Response within Marketing + Communications, this role combines hands-on website operations, digital fundraising technology, analytics, reporting, and systems support.The Specialist will manage website updates and digital fundraising experiences; serve as a key resource for donation platforms, including DonorDrive; maintain GA4 measurement and reporting; analyze performance data and translate it into actionable insights; and help troubleshoot integrations and data flows across Salesforce Marketing Cloud, Salesforce, donation platforms, and Shatterproof.org.This role will also support Shatterproof's WordPress website launch and ongoing optimization, working closely with Marketing + Communications, Development, IT, and external vendors to ensure digital experiences are reliable, measurable, and effective.CORE RESPONSIBILITIES Website Strategy, Operations & Digital Experience Serve as a web strategy partner for campaigns and organizational initiatives, helping translate campaign goals, audiences, messaging, and creative into effective digital experiences. Develop and recommend page layouts, landing page wireframes, content hierarchy, calls to action, header imagery, lightboxes, banners, forms, and other web elements that create cohesive, user-friendly campaign experiences. Partner with Marketing + Communications, Direct Response, creative teams, and external vendors to ensure website experiences reflect Shatterproof's brand and campaign strategy while supporting engagement and conversion goals. Configure and maintain website-based promotional and conversion elements such as lightboxes, banners, calls to action, forms, and other campaign components. Use analytics, user behavior, and digital best practices to recommend improvements to site structure, page design, content presentation, user journeys, and conversion paths. Maintain CMS platforms, with primary emphasis on WordPress and ongoing support for Drupal and occasional Wix sites during transition periods, applying updates and configuration changes with appropriate QA and communication. Play a key role in the Drupal-to-WordPress migration through content inventories, user-journey mapping, template alignment, content QA, analytics and tracking validation, user acceptance testing, and vendor coordination. Troubleshoot website issues and monitor performance, using analytics and performance tools to identify root causes, resolve issues, and recommend improvements. Help steward the look, feel, usability, and consistency of Shatterproof's web properties, making thoughtful recommendations about layout, imagery, content hierarchy, and user experience while partnering with creative or development resources for more complex design needs. Ensure compliance with WCAG 2.1 AA accessibility standards; partner with content creators on accessible patterns, alt text, semantic markup, and scan remediation. Maintain documentation for CMS workflows, release processes, update procedures, configurations, and recurring technical processes. Provide technical guidance and support to staff who create or maintain website content. Analytics & Digital Optimization Serve as a primary internal resource for Google Analytics 4 (GA4), maintaining measurement strategy, events, key events/conversions, tagging conventions, campaign tracking, and data quality across Shatterproof's digital properties. Build and maintain GA4 reports and explorations to measure website traffic, acquisition, engagement, user behavior, conversion activity, and digital fundraising performance. Develop and maintain recurring dashboards using Looker Studio or equivalent reporting tools that provide clear visibility into established marketing, fundraising, website, and campaign KPIs. Produce recurring and ad hoc performance reports using data from GA4, donation platforms, Salesforce, Salesforce Marketing Cloud, and other relevant sources. Work with available resources to maintain and update Shatterproof's Power BI Dashboards. Analyze performance data and translate findings into actionable insights and recommendations, identifying trends, anomalies, opportunities, and areas requiring further investigation. Monitor key metrics including traffic and acquisition sources, user journeys, engagement, form completion, donation conversion, campaign performance, and other digital behaviors. Establish and maintain consistent UTM, campaign naming, and tracking standards across digital channels. Partner with internal teams and external vendors to implement and validate analytics events, pixels, tags, conversion tracking, and other measurement requirements. Conduct regular data-quality checks and investigate discrepancies between GA4, fundraising platforms, CRM data, marketing platforms, and other reporting sources. Use analytics to identify opportunities to improve website experiences, increase conversion, reduce friction, strengthen donor journeys, and improve campaign performance. Support A/B and other optimization testing initiatives, including implementation, measurement, analysis, and evaluation of results. Maintain SEO fundamentals including metadata, structured data, sitemaps, robots directives, Core Web Vitals monitoring, and Google Search Console oversight. Digital Fundraising Platforms + Systems Integration Serve as a hands-on administrator and technical resource for Shatterproof's digital fundraising and donation platforms, with DonorDrive experience strongly preferred. Build, configure, test, launch, and maintain donation forms, fundraising pages, campaign experiences, confirmation experiences, tracking parameters, and related digital fundraising functionality. Provide technical configuration and support for DonorDrive, Double the Donation/360MatchPro, Every.org, Engaging Networks, and other fundraising or engagement platforms used by Shatterproof. Troubleshoot donation-platform issues including forms, tracking, data capture, integrations, and constituent experiences, working directly with vendors and internal stakeholders to resolve issues. Support the integration and flow of constituent and fundraising data across Salesforce Marketing Cloud, Salesforce CRM, donation platforms, and Shatterproof.org. Monitor integrations and data flows, identify discrepancies or failures, troubleshoot root causes, and coordinate with IT, platform vendors, or other technical partners when escalation is required. Partner with Direct Response and Development to translate fundraising and campaign requirements into effective technical configurations and digital experiences. Conduct quality assurance of donation pages, forms, integrations, tracking, confirmation experiences, and data capture prior to campaign launches. Maintain documentation of platform configurations, integration points, data flows, tracking requirements, and troubleshooting procedures. Identify opportunities to simplify, automate, or improve processes across Shatterproof's digital platforms. Support technical scoping, vendor evaluations, and RFP development for digital platforms and services. Coordinate with external technology and development partners on technical requirements, deliverables, troubleshooting, and platform improvements. Research cost-effective, scalable tools that could improve fundraising, reporting, monitoring, publishing efficiency, or digital engagement. Digital Infrastructure, Reliability + Technical Coordination Partner with IT and external technology vendors to support the reliability, security, and performance of Shatterproof's web properties and digital platforms. Coordinate technical needs related to hosting, domains and DNS, SSL/TLS, CDN services, uptime monitoring, platform access, and other infrastructure supporting Shatterproof's public-facing digital properties. . click apply for full job details
09/26/2026
Full time
Job Description Job Description ABOUT SHATTERPROOF Shatterproof is a national nonprofit working toward a world where addiction never defines or ends a life. Through evidence-based programs, advocacy, and public education, Shatterproof works to transform systems for tomorrow, support families today, and end stigma forever. Learn more at shatterproof.org. WHO SUCCEEDS AT SHATTERPROOF Shatterproof is in a period of transformative and rapid growth. We are building new systems, reimagining how work gets done, and creating more cross-functional alignment to accelerate our mission. To thrive here, you should be energized by building, not just maintaining - and excited to bring structure, clarity, and innovation to evolving spaces. We're looking for team members who: Build systems and processes from the ground up and improve them continuously as we scale. Take ownership and act with a builder's mindset, bringing forward solutions rather than waiting for direction. Influence and collaborate across teams, shaping work through strong communication and relationship-building. Move quickly, learn fast, and adapt with resilience, especially in a high-growth, high-impact environment. Are mission-driven and motivated to leave their mark on an organization working to reverse the addiction crisis. POSITION SUMMARY Shatterproof seeks a Digital Operations Specialist to support the day-to-day management, measurement, and optimization of our website and digital fundraising ecosystem. Reporting to the Director of Direct Response within Marketing + Communications, this role combines hands-on website operations, digital fundraising technology, analytics, reporting, and systems support.The Specialist will manage website updates and digital fundraising experiences; serve as a key resource for donation platforms, including DonorDrive; maintain GA4 measurement and reporting; analyze performance data and translate it into actionable insights; and help troubleshoot integrations and data flows across Salesforce Marketing Cloud, Salesforce, donation platforms, and Shatterproof.org.This role will also support Shatterproof's WordPress website launch and ongoing optimization, working closely with Marketing + Communications, Development, IT, and external vendors to ensure digital experiences are reliable, measurable, and effective.CORE RESPONSIBILITIES Website Strategy, Operations & Digital Experience Serve as a web strategy partner for campaigns and organizational initiatives, helping translate campaign goals, audiences, messaging, and creative into effective digital experiences. Develop and recommend page layouts, landing page wireframes, content hierarchy, calls to action, header imagery, lightboxes, banners, forms, and other web elements that create cohesive, user-friendly campaign experiences. Partner with Marketing + Communications, Direct Response, creative teams, and external vendors to ensure website experiences reflect Shatterproof's brand and campaign strategy while supporting engagement and conversion goals. Configure and maintain website-based promotional and conversion elements such as lightboxes, banners, calls to action, forms, and other campaign components. Use analytics, user behavior, and digital best practices to recommend improvements to site structure, page design, content presentation, user journeys, and conversion paths. Maintain CMS platforms, with primary emphasis on WordPress and ongoing support for Drupal and occasional Wix sites during transition periods, applying updates and configuration changes with appropriate QA and communication. Play a key role in the Drupal-to-WordPress migration through content inventories, user-journey mapping, template alignment, content QA, analytics and tracking validation, user acceptance testing, and vendor coordination. Troubleshoot website issues and monitor performance, using analytics and performance tools to identify root causes, resolve issues, and recommend improvements. Help steward the look, feel, usability, and consistency of Shatterproof's web properties, making thoughtful recommendations about layout, imagery, content hierarchy, and user experience while partnering with creative or development resources for more complex design needs. Ensure compliance with WCAG 2.1 AA accessibility standards; partner with content creators on accessible patterns, alt text, semantic markup, and scan remediation. Maintain documentation for CMS workflows, release processes, update procedures, configurations, and recurring technical processes. Provide technical guidance and support to staff who create or maintain website content. Analytics & Digital Optimization Serve as a primary internal resource for Google Analytics 4 (GA4), maintaining measurement strategy, events, key events/conversions, tagging conventions, campaign tracking, and data quality across Shatterproof's digital properties. Build and maintain GA4 reports and explorations to measure website traffic, acquisition, engagement, user behavior, conversion activity, and digital fundraising performance. Develop and maintain recurring dashboards using Looker Studio or equivalent reporting tools that provide clear visibility into established marketing, fundraising, website, and campaign KPIs. Produce recurring and ad hoc performance reports using data from GA4, donation platforms, Salesforce, Salesforce Marketing Cloud, and other relevant sources. Work with available resources to maintain and update Shatterproof's Power BI Dashboards. Analyze performance data and translate findings into actionable insights and recommendations, identifying trends, anomalies, opportunities, and areas requiring further investigation. Monitor key metrics including traffic and acquisition sources, user journeys, engagement, form completion, donation conversion, campaign performance, and other digital behaviors. Establish and maintain consistent UTM, campaign naming, and tracking standards across digital channels. Partner with internal teams and external vendors to implement and validate analytics events, pixels, tags, conversion tracking, and other measurement requirements. Conduct regular data-quality checks and investigate discrepancies between GA4, fundraising platforms, CRM data, marketing platforms, and other reporting sources. Use analytics to identify opportunities to improve website experiences, increase conversion, reduce friction, strengthen donor journeys, and improve campaign performance. Support A/B and other optimization testing initiatives, including implementation, measurement, analysis, and evaluation of results. Maintain SEO fundamentals including metadata, structured data, sitemaps, robots directives, Core Web Vitals monitoring, and Google Search Console oversight. Digital Fundraising Platforms + Systems Integration Serve as a hands-on administrator and technical resource for Shatterproof's digital fundraising and donation platforms, with DonorDrive experience strongly preferred. Build, configure, test, launch, and maintain donation forms, fundraising pages, campaign experiences, confirmation experiences, tracking parameters, and related digital fundraising functionality. Provide technical configuration and support for DonorDrive, Double the Donation/360MatchPro, Every.org, Engaging Networks, and other fundraising or engagement platforms used by Shatterproof. Troubleshoot donation-platform issues including forms, tracking, data capture, integrations, and constituent experiences, working directly with vendors and internal stakeholders to resolve issues. Support the integration and flow of constituent and fundraising data across Salesforce Marketing Cloud, Salesforce CRM, donation platforms, and Shatterproof.org. Monitor integrations and data flows, identify discrepancies or failures, troubleshoot root causes, and coordinate with IT, platform vendors, or other technical partners when escalation is required. Partner with Direct Response and Development to translate fundraising and campaign requirements into effective technical configurations and digital experiences. Conduct quality assurance of donation pages, forms, integrations, tracking, confirmation experiences, and data capture prior to campaign launches. Maintain documentation of platform configurations, integration points, data flows, tracking requirements, and troubleshooting procedures. Identify opportunities to simplify, automate, or improve processes across Shatterproof's digital platforms. Support technical scoping, vendor evaluations, and RFP development for digital platforms and services. Coordinate with external technology and development partners on technical requirements, deliverables, troubleshooting, and platform improvements. Research cost-effective, scalable tools that could improve fundraising, reporting, monitoring, publishing efficiency, or digital engagement. Digital Infrastructure, Reliability + Technical Coordination Partner with IT and external technology vendors to support the reliability, security, and performance of Shatterproof's web properties and digital platforms. Coordinate technical needs related to hosting, domains and DNS, SSL/TLS, CDN services, uptime monitoring, platform access, and other infrastructure supporting Shatterproof's public-facing digital properties. . click apply for full job details
Job Description Job Description Description: Hybrid 3 days onsite in Henrico, VA Our client is a leading Fortune 500 financial services organization and one of the largest banking and credit card companies in the United States. The company combines financial services with technology, data, and digital innovation to deliver seamless experiences for millions of customers. With a strong focus on modernizing the banking experience, the organization operates in a fast-paced, highly collaborative environment where teams work cross-functionally to develop and deliver innovative products, services, and customer communications. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $28.00 to $33.00/hr. w2 JN -26 Responsibilities: Partner with internal customers to develop and execute messaging based on defined intents and objectives. Build, test, and release digital messages for web and mobile banking applications within an established framework. Apply analytical thinking to create targeting that ensures messages reach the intended audience. Use Insomnia to perform GET and POST requests to test and troubleshoot messaging logic. Test messages across channels using web browsers, Xcode, and Android Studio. Communicate status updates to individuals and teams for assigned projects. Gather and analyze data from Tableau, Splunk, or other sources as requested. Follow established team processes and contribute to process improvement. Experience Requirements: 3+ years of digital messaging experience. 1+ years of experience using macOS. Client relationship management with a focus on building relationships and meeting customer needs. Growth mindset with the ability to learn from challenges. Detail-oriented with the focus required to manage complex campaigns with multiple variables and stakeholders. Ability to prioritize and manage multiple projects in a fast-paced environment. Effective verbal and written communication with customers, team members, and mid-level management in person and virtually. Resourceful approach to problem solving. Content management system experience, including navigating, entering text, uploading images, and selecting metadata tags. Experience using Google Workspace products. Hybrid schedule with physical attendance onsite 3 days per week in Richmond is required. No rate flexibility, possibility to extend with no guarantee, and no possibility to convert. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
09/26/2026
Full time
Job Description Job Description Description: Hybrid 3 days onsite in Henrico, VA Our client is a leading Fortune 500 financial services organization and one of the largest banking and credit card companies in the United States. The company combines financial services with technology, data, and digital innovation to deliver seamless experiences for millions of customers. With a strong focus on modernizing the banking experience, the organization operates in a fast-paced, highly collaborative environment where teams work cross-functionally to develop and deliver innovative products, services, and customer communications. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $28.00 to $33.00/hr. w2 JN -26 Responsibilities: Partner with internal customers to develop and execute messaging based on defined intents and objectives. Build, test, and release digital messages for web and mobile banking applications within an established framework. Apply analytical thinking to create targeting that ensures messages reach the intended audience. Use Insomnia to perform GET and POST requests to test and troubleshoot messaging logic. Test messages across channels using web browsers, Xcode, and Android Studio. Communicate status updates to individuals and teams for assigned projects. Gather and analyze data from Tableau, Splunk, or other sources as requested. Follow established team processes and contribute to process improvement. Experience Requirements: 3+ years of digital messaging experience. 1+ years of experience using macOS. Client relationship management with a focus on building relationships and meeting customer needs. Growth mindset with the ability to learn from challenges. Detail-oriented with the focus required to manage complex campaigns with multiple variables and stakeholders. Ability to prioritize and manage multiple projects in a fast-paced environment. Effective verbal and written communication with customers, team members, and mid-level management in person and virtually. Resourceful approach to problem solving. Content management system experience, including navigating, entering text, uploading images, and selecting metadata tags. Experience using Google Workspace products. Hybrid schedule with physical attendance onsite 3 days per week in Richmond is required. No rate flexibility, possibility to extend with no guarantee, and no possibility to convert. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Job Description Job Description Title: Digital Accessibility Specialist Employee Classification: Digital Accessibility Spec. Campus: University of North Texas Division: UNT-Student Affairs SubDivision-Department: UNT-AVP Health and Wellness Department: UNT-Office of Disability Access-161540 Job Location: Denton Salary: $56,640.00 (commensurate with experience) FTE: 1.000000 Retirement Eligibility: TRS Eligible About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at . Department Summary The Office of Disability Access (ODA) at the University of North Texas works to ensure access for students with disabilities across university programs, services, and activities. ODA collaborates with students, faculty, staff, and campus partners to identify and reduce disability-related barriers, coordinate reasonable accommodations, support student independence and self-advocacy, and advance accessible practices across the university. Through consultation, education, innovation, and partnership, ODA contributes to a campus environment in which students with disabilities can fully participate in the academic and university experience. Position Overview The Digital Accessibility Specialist within the Office of Disability Access is a student-, faculty-, and staff-facing position focused on advancing digital accessibility across the University of North Texas. The Digital Accessibility Specialist works directly with students with disabilities and faculty to identify, troubleshoot, and resolve digital accessibility barriers that may impact a student's access to course materials, instructional technologies, or participation in the academic experience. This position takes both a responsive and proactive approach to digital accessibility by providing consultation, education, training, and remediation support to faculty and staff across the university. Particular emphasis is placed on supporting accessibility within face-to-face courses that incorporate online or digital content, while also helping campus partners improve the accessibility of documents, websites, instructional materials, and other digital resources. The Digital Accessibility Specialist helps faculty and staff build accessible practices and identify opportunities to remove barriers before they impact members of the university community. In addition to digital accessibility responsibilities, the Digital Accessibility Specialist holds a Coordinator role by maintaining a small student caseload and assisting students with the implementation and coordination of approved accommodations. Depending on the needs of the office and students, this position may also supervise and provide guidance to student employees supporting accommodation-related services and programs. This position offers an exciting opportunity for a Digital Accessibility Specialist who is interested in innovation, collaboration, and institutional change. The successful candidate will have opportunities to help shape digital accessibility practices, develop creative and sustainable solutions, build accessibility capacity across campus, and help advance digital accessibility initiatives throughout the UNT Denton campus and across the UNT System. Minimum Qualifications Bachelor's degree from an accredited institution of higher education. Knowledge, Skills and Abilities Demonstrable knowledge of digital accessibility principles and standards, including Universal Design for Learning (UDL), Web Content Accessibility Guidelines (WCAG), WAI-ARIA, Section 508 of the Rehabilitation Act, and assistive technology. Knowledge of WCAG 2.1 Level AA and familiarity with WCAG 2.2 or other current accessibility guidance preferred. Knowledge of disability access and applicable disability-related laws and regulations, including the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, particularly as they relate to access within higher education. Knowledge of common digital accessibility barriers experienced by individuals with disabilities and an understanding of how people with a range of disabilities use assistive technologies to access digital content. Skill in evaluating digital content for accessibility using both manual and automated accessibility testing methods. Skill in identifying and remediating accessibility barriers within electronic documents, websites, learning management systems, multimedia, and other digital instructional or university content. Knowledge of accessible document creation and remediation practices for commonly used formats and applications, including Microsoft Word, PowerPoint, Excel, and PDF documents. Knowledge of or ability to learn assistive technologies commonly used by individuals with disabilities, including screen readers, screen magnification, voice recognition, keyboard navigation, and other accessibility tools. Ability to translate technical accessibility standards and requirements into understandable, practical guidance for faculty, staff, and other campus partners with varying levels of technical expertise. Demonstrated ability to develop and facilitate engaging training, consultation, and educational opportunities related to digital accessibility. Strong interpersonal and communication skills with the ability to work collaboratively with students with disabilities, faculty, staff, information technology professionals, instructional designers, and other university stakeholders. Ability to approach accessibility concerns through collaborative problem-solving, balancing the immediate access needs of individuals with disabilities with opportunities to develop sustainable and proactive accessibility practices. Ability to independently analyze complex accessibility concerns, identify potential solutions, and exercise sound professional judgment when a straightforward technical solution is not available. Ability to manage multiple projects, priorities, accessibility requests, and student responsibilities while maintaining attention to detail and appropriate follow-through. Ability to build collaborative relationships and contribute to cross-functional initiatives designed to advance digital accessibility across a large and complex organization. Ability to identify opportunities for innovation, process improvement, and systemic change related to digital accessibility and to contribute to the development of sustainable accessibility practices across the university. Preferred Qualifications Master's degree in Rehabilitation Counseling, Special Education, Educational Psychology, Higher Education, Instructional Design, Information Technology, or a related field. Three or more years of experience working with transition-aged youth and/or adults with disabilities. Two or more years of experience in digital accessibility, assistive technology, accessible instructional materials, or a related area. Experience working in higher education and supporting students with disabilities. Experience evaluating and remediating digital content for accessibility, including documents, websites, multimedia, and instructional materials. Experience developing and delivering digital accessibility training or consultation to faculty, staff, or other professional audiences. Experience collaborating across departments to identify barriers and advance accessibility initiatives. Accessibility-related certification, such as CPACC, WAS, or CPWA, preferred. Required License/Registration/Certifications N/A Job Duties Digital Accessibility Consultation and Support: Partner with students with disabilities, faculty, and staff to identify, evaluate, troubleshoot, and resolve digital accessibility barriers involving course materials, instructional technologies, websites, documents, multimedia, and other digital content. Accessibility Evaluation and Remediation: Evaluate digital materials using appropriate manual and automated accessibility testing methods and provide or coordinate remediation support to improve accessibility and usability. Faculty and Staff Training: Develop and provide training . click apply for full job details
09/26/2026
Full time
Job Description Job Description Title: Digital Accessibility Specialist Employee Classification: Digital Accessibility Spec. Campus: University of North Texas Division: UNT-Student Affairs SubDivision-Department: UNT-AVP Health and Wellness Department: UNT-Office of Disability Access-161540 Job Location: Denton Salary: $56,640.00 (commensurate with experience) FTE: 1.000000 Retirement Eligibility: TRS Eligible About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at . Department Summary The Office of Disability Access (ODA) at the University of North Texas works to ensure access for students with disabilities across university programs, services, and activities. ODA collaborates with students, faculty, staff, and campus partners to identify and reduce disability-related barriers, coordinate reasonable accommodations, support student independence and self-advocacy, and advance accessible practices across the university. Through consultation, education, innovation, and partnership, ODA contributes to a campus environment in which students with disabilities can fully participate in the academic and university experience. Position Overview The Digital Accessibility Specialist within the Office of Disability Access is a student-, faculty-, and staff-facing position focused on advancing digital accessibility across the University of North Texas. The Digital Accessibility Specialist works directly with students with disabilities and faculty to identify, troubleshoot, and resolve digital accessibility barriers that may impact a student's access to course materials, instructional technologies, or participation in the academic experience. This position takes both a responsive and proactive approach to digital accessibility by providing consultation, education, training, and remediation support to faculty and staff across the university. Particular emphasis is placed on supporting accessibility within face-to-face courses that incorporate online or digital content, while also helping campus partners improve the accessibility of documents, websites, instructional materials, and other digital resources. The Digital Accessibility Specialist helps faculty and staff build accessible practices and identify opportunities to remove barriers before they impact members of the university community. In addition to digital accessibility responsibilities, the Digital Accessibility Specialist holds a Coordinator role by maintaining a small student caseload and assisting students with the implementation and coordination of approved accommodations. Depending on the needs of the office and students, this position may also supervise and provide guidance to student employees supporting accommodation-related services and programs. This position offers an exciting opportunity for a Digital Accessibility Specialist who is interested in innovation, collaboration, and institutional change. The successful candidate will have opportunities to help shape digital accessibility practices, develop creative and sustainable solutions, build accessibility capacity across campus, and help advance digital accessibility initiatives throughout the UNT Denton campus and across the UNT System. Minimum Qualifications Bachelor's degree from an accredited institution of higher education. Knowledge, Skills and Abilities Demonstrable knowledge of digital accessibility principles and standards, including Universal Design for Learning (UDL), Web Content Accessibility Guidelines (WCAG), WAI-ARIA, Section 508 of the Rehabilitation Act, and assistive technology. Knowledge of WCAG 2.1 Level AA and familiarity with WCAG 2.2 or other current accessibility guidance preferred. Knowledge of disability access and applicable disability-related laws and regulations, including the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, particularly as they relate to access within higher education. Knowledge of common digital accessibility barriers experienced by individuals with disabilities and an understanding of how people with a range of disabilities use assistive technologies to access digital content. Skill in evaluating digital content for accessibility using both manual and automated accessibility testing methods. Skill in identifying and remediating accessibility barriers within electronic documents, websites, learning management systems, multimedia, and other digital instructional or university content. Knowledge of accessible document creation and remediation practices for commonly used formats and applications, including Microsoft Word, PowerPoint, Excel, and PDF documents. Knowledge of or ability to learn assistive technologies commonly used by individuals with disabilities, including screen readers, screen magnification, voice recognition, keyboard navigation, and other accessibility tools. Ability to translate technical accessibility standards and requirements into understandable, practical guidance for faculty, staff, and other campus partners with varying levels of technical expertise. Demonstrated ability to develop and facilitate engaging training, consultation, and educational opportunities related to digital accessibility. Strong interpersonal and communication skills with the ability to work collaboratively with students with disabilities, faculty, staff, information technology professionals, instructional designers, and other university stakeholders. Ability to approach accessibility concerns through collaborative problem-solving, balancing the immediate access needs of individuals with disabilities with opportunities to develop sustainable and proactive accessibility practices. Ability to independently analyze complex accessibility concerns, identify potential solutions, and exercise sound professional judgment when a straightforward technical solution is not available. Ability to manage multiple projects, priorities, accessibility requests, and student responsibilities while maintaining attention to detail and appropriate follow-through. Ability to build collaborative relationships and contribute to cross-functional initiatives designed to advance digital accessibility across a large and complex organization. Ability to identify opportunities for innovation, process improvement, and systemic change related to digital accessibility and to contribute to the development of sustainable accessibility practices across the university. Preferred Qualifications Master's degree in Rehabilitation Counseling, Special Education, Educational Psychology, Higher Education, Instructional Design, Information Technology, or a related field. Three or more years of experience working with transition-aged youth and/or adults with disabilities. Two or more years of experience in digital accessibility, assistive technology, accessible instructional materials, or a related area. Experience working in higher education and supporting students with disabilities. Experience evaluating and remediating digital content for accessibility, including documents, websites, multimedia, and instructional materials. Experience developing and delivering digital accessibility training or consultation to faculty, staff, or other professional audiences. Experience collaborating across departments to identify barriers and advance accessibility initiatives. Accessibility-related certification, such as CPACC, WAS, or CPWA, preferred. Required License/Registration/Certifications N/A Job Duties Digital Accessibility Consultation and Support: Partner with students with disabilities, faculty, and staff to identify, evaluate, troubleshoot, and resolve digital accessibility barriers involving course materials, instructional technologies, websites, documents, multimedia, and other digital content. Accessibility Evaluation and Remediation: Evaluate digital materials using appropriate manual and automated accessibility testing methods and provide or coordinate remediation support to improve accessibility and usability. Faculty and Staff Training: Develop and provide training . click apply for full job details
Job Description Job Description Position Summary The Member Relations Digital Specialist provides advanced, high-quality service to members and prospective members through phone and digital service channels, including online banking message center, chat, and social messaging platforms. This position serves as a subject matter resource for digital banking services, online account opening, and complex electronic servicing needs. The Member Relations Digital Specialist supports members in achieving their financial goals by delivering accurate information, resolving complex issues, and providing needs-based product and service recommendations. All duties are performed in compliance with TTCU policies, regulatory requirements, and the TTCU Mission, Vision, and Core Values. Supervises: None Essential Job Functions & Responsibilities Digital Member Service & Support •Serve as a primary resource for members, non-members, and credit union staff through phone and digital channels, including online banking message center, chat, and social messaging platforms. •Provide timely, accurate, and professional responses while maintaining service level expectations and quality standards across all digital channels. •Identify, assess, and respond to member needs to achieve high levels of satisfaction and first-contact resolution. •Build strong member relationships through clear, engaging, and professional written communication. •Accurately document all member interactions, actions taken, and outcomes within designated systems. •Perform a variety of account maintenance and servicing. •Manage complex servicing tasks with independence, accuracy, and quality, including account maintenance, card support, loan and credit inquiries, and document assistance. Advanced Digital Banking Support •Provide advanced support and troubleshooting for online and mobile banking services, including navigation, access issues, feature usage, and system-related concerns. •Serve as an escalation resource for complex digital banking issues for both internal staff and external members. •Troubleshoot and de-escalate account and digital service issues by accessing multiple systems and references to determine effective solutions. •Partners with internal teams as needed to resolve system issues and ensure timely follow-up and resolution. Online Account Application Processing and Account Production •Review online deposit account applications and make decisions on applications that require manual review. •Ensure all required new account documentation is obtained securely, reviewed accurately, and complies with TTCU policies, procedures, and regulatory requirements. •Communicate application decisions clearly and professionally with members through approved digital channels. •Conduct outbound welcome calls to new account holders to confirm account setup, answer questions, cross sell additional products, and promote digital banking adoption. •Provide education and guidance on online and mobile banking tools to enhance the member's onboarding experience. •Contribute to production and growth objectives by remaining knowledgeable of current products, services, and promotions. •Utilize TTCU systems to identify member needs and recommend appropriate products or services aligned with those needs. Productivity, Quality, and Adherence •Support Member Relations Center service objectives by consistently adhering to assigned schedules and attendance requirements. •Meet or exceed established Quality Assurance (QA) standards related to interaction quality, member experience, documentation accuracy, and procedural compliance. •Deliver consistent, high-quality member experiences by adhering to call flow guidelines, communication standards, and service expectations. •Process interactions efficiently by correctly navigating systems and meeting established call handling and productivity metrics. •Incorporate QA feedback and coaching to continuously improve performance, professionalism, accuracy, and member engagement. •Maintain attention to detail to minimize errors, reduce rework, and support quality and first contact resolution outcomes. Compliance & Risk Awareness •Perform all duties in compliance with TTCU policies, procedures, and applicable regulatory requirements, including Bank Secrecy Act (BSA) and AntiMoney Laundering (AML) awareness. •Identify and appropriately escalate potential fraud, suspicious activity, or compliance concerns following established guidelines. •Maintain confidentiality of member and organizational information and exercise discretion in all interactions. •Complete required compliance training and consistently apply regulatory knowledge during member interactions. Minimum Qualifications Educational Requirements: High School Diploma, GED, or equivalent educational certification Position Competencies Communication - Understands spoken information; speaks clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly. Delivering Results - Focuses on understanding and addressing customer needs; sets high standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization. Dependability - Takes direction from others; adheres to regulations, policies, procedures, and legal obligations; is punctual and reliable; performs work in a safe and secure manner, prioritizing the safety and security of individuals, materials, and information. Building Relationships - Develops relationships and builds networks; creates a positive impression and builds rapport; adapts approach to interact effectively with others; effectively manages conflict; helps others succeed. Writing - Understands written information; writes clearly, succinctly, and correctly, avoiding jargon and complexity; structures written information to meet the audience's needs and stimulate interest. Working Conditions •Routinely perform work indoors in a climate-controlled, centralized work environment with moderate noise levels controlled. •Extensive use of video, computer, and telephone systems. •Extended periods of sitting and computer use. •Schedule flexibility may be required to support digital support operational needs. •Ability to lift up to 25 pounds. Additional Requirements •Advanced proficiency with PCs, mobile devices, and digital banking platforms •Intermediate proficiency with Microsoft Office 365 applications (Outlook, Teams, Word, Excel) •Understanding of basic banking, financial products, and credit union operations •Ability to navigate multiple systems simultaneously in a digital service environment. •Accurate typing and written communication skills Employee Statement of Understanding I have read and understand the job description for my position. I understand that my supervisor may assign additional projects and/or responsibilities not covered in the description. I am able to perform all of the essential functions of this position. I agree to comply with the corporate compliance policy and all laws, rules, regulations, and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor. As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with members and fellow employees.
09/26/2026
Full time
Job Description Job Description Position Summary The Member Relations Digital Specialist provides advanced, high-quality service to members and prospective members through phone and digital service channels, including online banking message center, chat, and social messaging platforms. This position serves as a subject matter resource for digital banking services, online account opening, and complex electronic servicing needs. The Member Relations Digital Specialist supports members in achieving their financial goals by delivering accurate information, resolving complex issues, and providing needs-based product and service recommendations. All duties are performed in compliance with TTCU policies, regulatory requirements, and the TTCU Mission, Vision, and Core Values. Supervises: None Essential Job Functions & Responsibilities Digital Member Service & Support •Serve as a primary resource for members, non-members, and credit union staff through phone and digital channels, including online banking message center, chat, and social messaging platforms. •Provide timely, accurate, and professional responses while maintaining service level expectations and quality standards across all digital channels. •Identify, assess, and respond to member needs to achieve high levels of satisfaction and first-contact resolution. •Build strong member relationships through clear, engaging, and professional written communication. •Accurately document all member interactions, actions taken, and outcomes within designated systems. •Perform a variety of account maintenance and servicing. •Manage complex servicing tasks with independence, accuracy, and quality, including account maintenance, card support, loan and credit inquiries, and document assistance. Advanced Digital Banking Support •Provide advanced support and troubleshooting for online and mobile banking services, including navigation, access issues, feature usage, and system-related concerns. •Serve as an escalation resource for complex digital banking issues for both internal staff and external members. •Troubleshoot and de-escalate account and digital service issues by accessing multiple systems and references to determine effective solutions. •Partners with internal teams as needed to resolve system issues and ensure timely follow-up and resolution. Online Account Application Processing and Account Production •Review online deposit account applications and make decisions on applications that require manual review. •Ensure all required new account documentation is obtained securely, reviewed accurately, and complies with TTCU policies, procedures, and regulatory requirements. •Communicate application decisions clearly and professionally with members through approved digital channels. •Conduct outbound welcome calls to new account holders to confirm account setup, answer questions, cross sell additional products, and promote digital banking adoption. •Provide education and guidance on online and mobile banking tools to enhance the member's onboarding experience. •Contribute to production and growth objectives by remaining knowledgeable of current products, services, and promotions. •Utilize TTCU systems to identify member needs and recommend appropriate products or services aligned with those needs. Productivity, Quality, and Adherence •Support Member Relations Center service objectives by consistently adhering to assigned schedules and attendance requirements. •Meet or exceed established Quality Assurance (QA) standards related to interaction quality, member experience, documentation accuracy, and procedural compliance. •Deliver consistent, high-quality member experiences by adhering to call flow guidelines, communication standards, and service expectations. •Process interactions efficiently by correctly navigating systems and meeting established call handling and productivity metrics. •Incorporate QA feedback and coaching to continuously improve performance, professionalism, accuracy, and member engagement. •Maintain attention to detail to minimize errors, reduce rework, and support quality and first contact resolution outcomes. Compliance & Risk Awareness •Perform all duties in compliance with TTCU policies, procedures, and applicable regulatory requirements, including Bank Secrecy Act (BSA) and AntiMoney Laundering (AML) awareness. •Identify and appropriately escalate potential fraud, suspicious activity, or compliance concerns following established guidelines. •Maintain confidentiality of member and organizational information and exercise discretion in all interactions. •Complete required compliance training and consistently apply regulatory knowledge during member interactions. Minimum Qualifications Educational Requirements: High School Diploma, GED, or equivalent educational certification Position Competencies Communication - Understands spoken information; speaks clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly. Delivering Results - Focuses on understanding and addressing customer needs; sets high standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization. Dependability - Takes direction from others; adheres to regulations, policies, procedures, and legal obligations; is punctual and reliable; performs work in a safe and secure manner, prioritizing the safety and security of individuals, materials, and information. Building Relationships - Develops relationships and builds networks; creates a positive impression and builds rapport; adapts approach to interact effectively with others; effectively manages conflict; helps others succeed. Writing - Understands written information; writes clearly, succinctly, and correctly, avoiding jargon and complexity; structures written information to meet the audience's needs and stimulate interest. Working Conditions •Routinely perform work indoors in a climate-controlled, centralized work environment with moderate noise levels controlled. •Extensive use of video, computer, and telephone systems. •Extended periods of sitting and computer use. •Schedule flexibility may be required to support digital support operational needs. •Ability to lift up to 25 pounds. Additional Requirements •Advanced proficiency with PCs, mobile devices, and digital banking platforms •Intermediate proficiency with Microsoft Office 365 applications (Outlook, Teams, Word, Excel) •Understanding of basic banking, financial products, and credit union operations •Ability to navigate multiple systems simultaneously in a digital service environment. •Accurate typing and written communication skills Employee Statement of Understanding I have read and understand the job description for my position. I understand that my supervisor may assign additional projects and/or responsibilities not covered in the description. I am able to perform all of the essential functions of this position. I agree to comply with the corporate compliance policy and all laws, rules, regulations, and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor. As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with members and fellow employees.
POSITION SUMMARY/RESPONSIBILITIES As a member of the Digital Marketing team in the Corporate Communications & Experience Department, serves as the lead for various digital communication platforms for the organization, including but not limited to email marketing, e-newsletters, SMS, phone call campaigns, public websites, and secure sites. Coordinates the planning, development, implementation, and evaluation of three newsletters and ad hoc deployments. Curates pertinent information and turns it into consumer-friendly, easy-to-understand content that engages the target audience and increases metrics. Continuously maintains email marketing scheduling and content and improves other content to effectively communicate services with customers. Works with the Digital Marketing Manager to develop campaigns for SMS and phone calls. Writes scripts that support external department programs, marketing campaigns, and business efforts. Analyzes, measures, reports, and optimizes digital content performance and proactively identifies and recommends improvements. EDUCATION/EXPERIENCE Bachelor's degree in communications, public relations, marketing, journalism or related field is required. Five years of communications or content writing experience is required. Ability to work independently and as part of a team; handle multiple projects and effectively manage and set priorities is required. Strong analytical skills, planning skills, and grammar are required. AP Style writing is preferred. Experience in the following platforms a plus: MailChimp, Bitly, and
09/21/2026
Full time
POSITION SUMMARY/RESPONSIBILITIES As a member of the Digital Marketing team in the Corporate Communications & Experience Department, serves as the lead for various digital communication platforms for the organization, including but not limited to email marketing, e-newsletters, SMS, phone call campaigns, public websites, and secure sites. Coordinates the planning, development, implementation, and evaluation of three newsletters and ad hoc deployments. Curates pertinent information and turns it into consumer-friendly, easy-to-understand content that engages the target audience and increases metrics. Continuously maintains email marketing scheduling and content and improves other content to effectively communicate services with customers. Works with the Digital Marketing Manager to develop campaigns for SMS and phone calls. Writes scripts that support external department programs, marketing campaigns, and business efforts. Analyzes, measures, reports, and optimizes digital content performance and proactively identifies and recommends improvements. EDUCATION/EXPERIENCE Bachelor's degree in communications, public relations, marketing, journalism or related field is required. Five years of communications or content writing experience is required. Ability to work independently and as part of a team; handle multiple projects and effectively manage and set priorities is required. Strong analytical skills, planning skills, and grammar are required. AP Style writing is preferred. Experience in the following platforms a plus: MailChimp, Bitly, and