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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Hardware Technician role is designed to support the operational efficiency of Emergency Medical Services (EMS) by ensuring the functionality, security, and availability of laptops and other hardware used in the field. The position requires technical expertise in laptop repair, software updates, inventory management, and troubleshooting, along with a proactive approach to maintaining hardware and software systems. Below is a detailed summary of the responsibilities, daily duties, and qualifications for the role. Key Responsibilities This draft has been generated by Alfred AI as an initial version. As the user of this tool, it is your responsibility to review and refine the content to ensure it is accurate, complete, and consistent with UHG's commitment to quality, culture, and values. 1. Repair EMS Laptops Depot Management: Establish and manage a centralized location (Depot) where EMS crews can exchange malfunctioning or damaged laptops for fully functional ones. The process is designed to be simple and informal Crews bring broken laptops to the Depot Fill out a short form describing the issue Swap the broken laptop for a working one Daily Duties Check the Depot for laptops needing repair Pick up malfunctioning laptops Track laptop locations and repair status in a database Repair laptops in-house when possible or send them for warranty repairs as needed 2. Ensure Availability of Working Laptops Laptop Imaging: Create and maintain a standardized laptop image that includes essential applications such as: ESO (Electronic Patient Care Reporting software). Handtevy (Pediatric emergency care software). PC Gateway (Connectivity software). File Management: Remove unnecessary files or images created by officers to optimize laptop performance Software Updates: Ensure the ESO app and other critical software are updated regularly Windows Image Customization: Modify the Windows 10 image (or other versions) to meet EMS-specific needs, addressing: Security considerations (e.g., limiting web access, restricting settings via group policy) User-friendly adjustments based on feedback from end users Implementation of scripts for monitoring device usage, including notifications for photos/videos, web activity, and daily IP address check-ins. Windows Updates: Test updates before applying them to ensure compatibility and stability 3. Inventory Management Electronic Inventory: Maintain a detailed inventory of laptops and their repair history using Vector Solutions' Check IT Module. Periodic Reporting: Generate reports on common issues and repairs to identify trends and improve processes. Data Entry: Assist in creating an electronic inventory for Fire Department apparatus, including but not limited to laptops. 4. Point of Contact for Hardware/Software Issues Help Line Management: Serve as the primary contact for hardware and software issues, carrying the "Help Line" phone at all times Software Familiarity: Develop expertise in ESO software, Lifenetsystems, and other relevant platforms to address issues effectively. Hardware Support: Provide support for peripheral devices, including: Physio Control Lifepak 15 (cardiac monitors/defibrillators) Titan external modems Amazon readers Unit iPhones (Full Code Pro) 5. Miscellaneous Duties Reporting: Assist in creating operational reports for Fire Administration (limited scope) Cell Line Management: Oversee the management of cell lines for laptops Scripting: Develop scripts to automate routine tasks on laptops, improving efficiency Technological Support: Provide additional support to the Fire Department in areas such as radio programming, once adequately trained You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Skills: High school diploma or equivalent Minimum age of 21 years 1 year of experience in laptop repair and software updates 1 year experience with Microsoft office apps especially with word and excel 1 year of customer service experience in a medical or technical facility Preferred Qualifications Knowledge of Emergency Services billing requirements Ability to analyze and provide statistical data related to EMS services, including: Number of transports Common transport locations Overall EMS service trends Problem-Solving: Ability to troubleshoot hardware and software issues effectively. Inventory Management: Strong organizational skills to maintain accurate records of hardware and repair history. Communication: Clear and professional communication skills to interact with EMS crews and Fire Administration. Adaptability: Willingness to learn new technologies, such as radio programming, and adapt to evolving EMS needs. Attention to Detail: Precision in tracking laptop locations, repair statuses, and inventory data. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Hardware Technician role is designed to support the operational efficiency of Emergency Medical Services (EMS) by ensuring the functionality, security, and availability of laptops and other hardware used in the field. The position requires technical expertise in laptop repair, software updates, inventory management, and troubleshooting, along with a proactive approach to maintaining hardware and software systems. Below is a detailed summary of the responsibilities, daily duties, and qualifications for the role. Key Responsibilities This draft has been generated by Alfred AI as an initial version. As the user of this tool, it is your responsibility to review and refine the content to ensure it is accurate, complete, and consistent with UHG's commitment to quality, culture, and values. 1. Repair EMS Laptops Depot Management: Establish and manage a centralized location (Depot) where EMS crews can exchange malfunctioning or damaged laptops for fully functional ones. The process is designed to be simple and informal Crews bring broken laptops to the Depot Fill out a short form describing the issue Swap the broken laptop for a working one Daily Duties Check the Depot for laptops needing repair Pick up malfunctioning laptops Track laptop locations and repair status in a database Repair laptops in-house when possible or send them for warranty repairs as needed 2. Ensure Availability of Working Laptops Laptop Imaging: Create and maintain a standardized laptop image that includes essential applications such as: ESO (Electronic Patient Care Reporting software). Handtevy (Pediatric emergency care software). PC Gateway (Connectivity software). File Management: Remove unnecessary files or images created by officers to optimize laptop performance Software Updates: Ensure the ESO app and other critical software are updated regularly Windows Image Customization: Modify the Windows 10 image (or other versions) to meet EMS-specific needs, addressing: Security considerations (e.g., limiting web access, restricting settings via group policy) User-friendly adjustments based on feedback from end users Implementation of scripts for monitoring device usage, including notifications for photos/videos, web activity, and daily IP address check-ins. Windows Updates: Test updates before applying them to ensure compatibility and stability 3. Inventory Management Electronic Inventory: Maintain a detailed inventory of laptops and their repair history using Vector Solutions' Check IT Module. Periodic Reporting: Generate reports on common issues and repairs to identify trends and improve processes. Data Entry: Assist in creating an electronic inventory for Fire Department apparatus, including but not limited to laptops. 4. Point of Contact for Hardware/Software Issues Help Line Management: Serve as the primary contact for hardware and software issues, carrying the "Help Line" phone at all times Software Familiarity: Develop expertise in ESO software, Lifenetsystems, and other relevant platforms to address issues effectively. Hardware Support: Provide support for peripheral devices, including: Physio Control Lifepak 15 (cardiac monitors/defibrillators) Titan external modems Amazon readers Unit iPhones (Full Code Pro) 5. Miscellaneous Duties Reporting: Assist in creating operational reports for Fire Administration (limited scope) Cell Line Management: Oversee the management of cell lines for laptops Scripting: Develop scripts to automate routine tasks on laptops, improving efficiency Technological Support: Provide additional support to the Fire Department in areas such as radio programming, once adequately trained You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Skills: High school diploma or equivalent Minimum age of 21 years 1 year of experience in laptop repair and software updates 1 year experience with Microsoft office apps especially with word and excel 1 year of customer service experience in a medical or technical facility Preferred Qualifications Knowledge of Emergency Services billing requirements Ability to analyze and provide statistical data related to EMS services, including: Number of transports Common transport locations Overall EMS service trends Problem-Solving: Ability to troubleshoot hardware and software issues effectively. Inventory Management: Strong organizational skills to maintain accurate records of hardware and repair history. Communication: Clear and professional communication skills to interact with EMS crews and Fire Administration. Adaptability: Willingness to learn new technologies, such as radio programming, and adapt to evolving EMS needs. Attention to Detail: Precision in tracking laptop locations, repair statuses, and inventory data. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,

Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.