Financial Plus Credit Union
Flint, Michigan
Description: Job Title: Consumer Lending Manager Department: Consumer Lending Reports to: Vice President of Consumer Lending Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals. Position Summary The Consumer Lending Manager is responsible for overseeing both the Consumer Loan Officer team, the Consumer Lending Operation Specialists, and the Loan Support Clerk, ensuring strong operational performance, underwriting consistency, member experience, and overall operational effectiveness. This role combines day-to-day leadership of lending and loan support staff with strategic oversight responsibilities focused on evaluating lending performance, identifying trends and opportunities, recommending operational improvements, and supporting initiatives designed to achieve organizational production, service, and portfolio growth goals while maintaining sound lending practices, operational consistency, and appropriate risk management. The Consumer Lending Manager works closely with the VP of Consumer Lending, Consumer Lending Processing Manager, Consumer Lending Systems Analyst, and other departments to support operational efficiency, process improvements, strategic initiatives, and organizational growth. This role balances production leadership, member service, operational collaboration, risk management, and employee development while ensuring compliance with all regulatory requirements. Essential Functions & Primary Responsibilities Oversee the Loan Officers, Consumer Lending Operations Specialists, and Loan Support Clerk, ensuring strong member experience, service consistency, operational effectiveness, underwriting quality, credit risk management and overall lending operational effectiveness. Provide leadership, direction, coaching, and performance management to lending and loan support staff while fostering a culture of accountability, collaboration, continuous improvement, and professional development. Support organizational consumer lending growth objectives through strategic leadership, operational analysis, production monitoring, and data-driven recommendations. Analyze lending production trends, pull-through ratios, application sources, operational performance, and portfolio growth opportunities to identify areas requiring improvement or strategic focus. Provide recommendations to senior leadership regarding operational changes, workflow improvements, staffing needs, product enhancements, promotional opportunities, service strategies, and process efficiencies to support organizational lending goals. Monitor loan application conversion metrics, funded loan ratios, turnaround times, productivity, and member experience trends to identify opportunities for improvement. Coach and develop team on underwriting consistency, operational effectiveness, product knowledge, member experience expectations, and lending best practices. Partner with internal departments to support lending knowledge, workflow alignment, operational consistency, and member experience throughout the lending process. Identify development opportunities and assist in preparing team members for increased responsibilities and future leadership opportunities. Assist with escalated lending decisions, exception requests, member concerns, and complex lending situations while balancing member experience, organizational policy, and risk management. Ensure lending decisions, exception handling, and operational processes are consistently documented and aligned with organizational policies, procedures, and risk tolerance. Partner closely with the Consumer Loan Processing Manager to ensure seamless workflow coordination, efficient handoffs, funding timeliness, and operational consistency throughout the loan lifecycle. Collaborate with Retail Delivery, Digital, Processing, Indirect Lending, Marketing, and other departments to improve workflows, reduce member friction, and enhance the overall lending experience. Participate in cross-functional projects and process improvement initiatives supporting consumer lending efficiency, scalability, and member service. Partner with the Consumer Lending Systems Analyst to identify operational inefficiencies, support workflow enhancements, participate in user acceptance testing, and assist with implementation and adoption of lending technology initiatives. Provide operational input and feedback regarding loan origination systems, workflow tools, automation opportunities, and process improvements. Monitor and manage departmental performance metrics including funded loan volume, application conversion, approval ratios, turnaround times, productivity, service standards, member experience, and portfolio trends. Utilize production reporting and operational analytics to identify performance gaps, process inefficiencies, and opportunities for growth, operational improvement, and enhanced member experience. Utilize reporting and analytics to identify trends, improve operational performance, and support strategic decision-making. Analyze lending performance, portfolio trends, operational data, and member experience feedback to identify opportunities for growth and improvement. Support strategic lending initiatives, promotional campaigns, and market growth efforts in partnership with senior leadership and marketing. Maintain and improve member service by ensuring inquiries, applications, and member issues are handled professionally, consistently, and promptly. Conduct quality reviews and audits to ensure lending accuracy, operational consistency, compliance, and proper documentation. Stay up to date on industry trends, lending laws, operational best practices, and product innovations to recommend improvements and new opportunities. Assist in budgeting, forecasting, and strategic planning for the consumer lending division. Work collaboratively with third-party vendors, partners, and internal stakeholders to support lending operations and organizational initiatives. Oversee the processing and management of title work, loan payoffs, release of liens, and UCC filings. Promote a positive team environment, encouraging collaboration and high-quality service. Ensure employees have the tools, materials, and training necessary for success. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations. Must be bondable. Perform other duties as assigned. Requirements: Education & Qualifications Bachelor's degree in Finance, Business Administration, or related field; or equivalent work experience. 3 to 5 years of previous consumer lending experience with a proven performance record, with leadership or management experience preferred. Strong understanding of consumer lending regulations, underwriting principles, operational workflows, and member service expectations. Experience leading teams in a fast-paced lending environment focused on balancing growth, service, operational efficiency, and risk management. Experience working with loan origination systems, workflow automation, reporting tools, and lending technology platforms preferred. Strong communication, coaching, organizational leadership, and relationship-building skills. Ability to analyze operational data and utilize reporting to drive performance improvements and strategic decision-making. Candidate must have a thorough understanding of the Loan Policy and Guidelines. Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership. This position requires an understanding of basic computer skills including Microsoft 365 suite applications. Skills and Abilities Strong leadership and management skills with the ability to motivate, coach, and develop high-performing teams. Strong analytical and organizational skills with the ability to evaluate operational performance and make data-driven decisions. Exceptional problem-solving skills with a solution-oriented mindset. Detail-oriented with a strong focus on operational consistency, compliance, and member experience. Ability to handle multiple priorities in a fast-paced environment while meeting deadlines. Strong interpersonal, verbal, and written communication skills. Ability to build collaborative relationships across departments and effectively navigate operational challenges. Presents a positive and professional image to members and team members through effective and courteous verbal and written communications. . click apply for full job details
Description: Job Title: Consumer Lending Manager Department: Consumer Lending Reports to: Vice President of Consumer Lending Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals. Position Summary The Consumer Lending Manager is responsible for overseeing both the Consumer Loan Officer team, the Consumer Lending Operation Specialists, and the Loan Support Clerk, ensuring strong operational performance, underwriting consistency, member experience, and overall operational effectiveness. This role combines day-to-day leadership of lending and loan support staff with strategic oversight responsibilities focused on evaluating lending performance, identifying trends and opportunities, recommending operational improvements, and supporting initiatives designed to achieve organizational production, service, and portfolio growth goals while maintaining sound lending practices, operational consistency, and appropriate risk management. The Consumer Lending Manager works closely with the VP of Consumer Lending, Consumer Lending Processing Manager, Consumer Lending Systems Analyst, and other departments to support operational efficiency, process improvements, strategic initiatives, and organizational growth. This role balances production leadership, member service, operational collaboration, risk management, and employee development while ensuring compliance with all regulatory requirements. Essential Functions & Primary Responsibilities Oversee the Loan Officers, Consumer Lending Operations Specialists, and Loan Support Clerk, ensuring strong member experience, service consistency, operational effectiveness, underwriting quality, credit risk management and overall lending operational effectiveness. Provide leadership, direction, coaching, and performance management to lending and loan support staff while fostering a culture of accountability, collaboration, continuous improvement, and professional development. Support organizational consumer lending growth objectives through strategic leadership, operational analysis, production monitoring, and data-driven recommendations. Analyze lending production trends, pull-through ratios, application sources, operational performance, and portfolio growth opportunities to identify areas requiring improvement or strategic focus. Provide recommendations to senior leadership regarding operational changes, workflow improvements, staffing needs, product enhancements, promotional opportunities, service strategies, and process efficiencies to support organizational lending goals. Monitor loan application conversion metrics, funded loan ratios, turnaround times, productivity, and member experience trends to identify opportunities for improvement. Coach and develop team on underwriting consistency, operational effectiveness, product knowledge, member experience expectations, and lending best practices. Partner with internal departments to support lending knowledge, workflow alignment, operational consistency, and member experience throughout the lending process. Identify development opportunities and assist in preparing team members for increased responsibilities and future leadership opportunities. Assist with escalated lending decisions, exception requests, member concerns, and complex lending situations while balancing member experience, organizational policy, and risk management. Ensure lending decisions, exception handling, and operational processes are consistently documented and aligned with organizational policies, procedures, and risk tolerance. Partner closely with the Consumer Loan Processing Manager to ensure seamless workflow coordination, efficient handoffs, funding timeliness, and operational consistency throughout the loan lifecycle. Collaborate with Retail Delivery, Digital, Processing, Indirect Lending, Marketing, and other departments to improve workflows, reduce member friction, and enhance the overall lending experience. Participate in cross-functional projects and process improvement initiatives supporting consumer lending efficiency, scalability, and member service. Partner with the Consumer Lending Systems Analyst to identify operational inefficiencies, support workflow enhancements, participate in user acceptance testing, and assist with implementation and adoption of lending technology initiatives. Provide operational input and feedback regarding loan origination systems, workflow tools, automation opportunities, and process improvements. Monitor and manage departmental performance metrics including funded loan volume, application conversion, approval ratios, turnaround times, productivity, service standards, member experience, and portfolio trends. Utilize production reporting and operational analytics to identify performance gaps, process inefficiencies, and opportunities for growth, operational improvement, and enhanced member experience. Utilize reporting and analytics to identify trends, improve operational performance, and support strategic decision-making. Analyze lending performance, portfolio trends, operational data, and member experience feedback to identify opportunities for growth and improvement. Support strategic lending initiatives, promotional campaigns, and market growth efforts in partnership with senior leadership and marketing. Maintain and improve member service by ensuring inquiries, applications, and member issues are handled professionally, consistently, and promptly. Conduct quality reviews and audits to ensure lending accuracy, operational consistency, compliance, and proper documentation. Stay up to date on industry trends, lending laws, operational best practices, and product innovations to recommend improvements and new opportunities. Assist in budgeting, forecasting, and strategic planning for the consumer lending division. Work collaboratively with third-party vendors, partners, and internal stakeholders to support lending operations and organizational initiatives. Oversee the processing and management of title work, loan payoffs, release of liens, and UCC filings. Promote a positive team environment, encouraging collaboration and high-quality service. Ensure employees have the tools, materials, and training necessary for success. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations. Must be bondable. Perform other duties as assigned. Requirements: Education & Qualifications Bachelor's degree in Finance, Business Administration, or related field; or equivalent work experience. 3 to 5 years of previous consumer lending experience with a proven performance record, with leadership or management experience preferred. Strong understanding of consumer lending regulations, underwriting principles, operational workflows, and member service expectations. Experience leading teams in a fast-paced lending environment focused on balancing growth, service, operational efficiency, and risk management. Experience working with loan origination systems, workflow automation, reporting tools, and lending technology platforms preferred. Strong communication, coaching, organizational leadership, and relationship-building skills. Ability to analyze operational data and utilize reporting to drive performance improvements and strategic decision-making. Candidate must have a thorough understanding of the Loan Policy and Guidelines. Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership. This position requires an understanding of basic computer skills including Microsoft 365 suite applications. Skills and Abilities Strong leadership and management skills with the ability to motivate, coach, and develop high-performing teams. Strong analytical and organizational skills with the ability to evaluate operational performance and make data-driven decisions. Exceptional problem-solving skills with a solution-oriented mindset. Detail-oriented with a strong focus on operational consistency, compliance, and member experience. Ability to handle multiple priorities in a fast-paced environment while meeting deadlines. Strong interpersonal, verbal, and written communication skills. Ability to build collaborative relationships across departments and effectively navigate operational challenges. Presents a positive and professional image to members and team members through effective and courteous verbal and written communications. . click apply for full job details
REFORM Alliance
New York, New York
Job Description Job Description SENIOR PRODUCER JOB DESCRIPTION ABOUT REFORM ALLIANCE REFORM, founded in the wake of the movement, is committed to transforming probation and parole throughout the United States by changing laws, systems, and culture. The organization is working to replace America's criminal justice system with a restorative approach that is fair, accountable, and invested in rehabilitation. Our goal is for people to reenter society with dignity, create meaningful pathways to work, and equip them with the tools to succeed all while making families and communities safer and stronger. ABOUT THE ROLE REFORM is hiring a Senior Producer to lead the production of high-quality content that brings our brand, campaigns, advocacy work, events, and community stories to life. This role will serve as a central production lead within REFORM's Marketing & Communications team, translating creative concepts and content plans into finished assets across social, digital, editorial, and live channels. The Senior Producer will own projects from pre-production through delivery, including scoping, scheduling, logistics, shoots, post-production, approvals, and asset management. The ideal candidate is an experienced producer who knows how to move quickly without sacrificing quality. They can manage multiple productions at once, build efficient workflows, coordinate internal and external collaborators, anticipate production needs, and ensure every project gets across the finish line. This is a hands-on production role. The Senior Producer should be comfortable producing shoots, interviewing subjects, coordinating crews and vendors, managing production calendars, reviewing edits, organizing assets, and stepping into the details when needed. Working closely with creative, content, marketing, communications, policy, and community teams, this person will help build a scalable production operation capable of responding to REFORM's fast-moving work while maintaining a consistent standard of quality. This role is on the Marketing & Communications team and reports to the Managing Director, Social & Content Strategy. WHAT YOU'LL DO Lead Content Production (50%) Lead production of video, social, digital, editorial, campaign, event, and advocacy content from pre-production through final delivery. Translate approved creative concepts, briefs, and content plans into actionable production plans. Own pre-production, including schedules, shot lists, interview preparation, locations, talent coordination, equipment needs, releases, call sheets, and production logistics. Produce on-location and studio shoots, including interviews, events, community storytelling, executive content, advocacy content, and social-first capture. Partner closely with videographers, editors, designers, photographers, freelancers, agencies, and other production partners to execute content. Manage post-production workflows, including edit schedules, feedback rounds, approvals, versioning, captions, graphics, audio, and final delivery. Maintain high production standards while adapting content for different platforms, audiences, formats, and timelines. Identify opportunities to efficiently capture additional evergreen and social-first assets during productions. Support rapid-response production needs when timely moments, events, legislative developments, or organizational priorities require content. Partner with creative and content leads to understand the intent, audience, and deliverables for each project. Work closely with Communications, Policy, Community Engagement, Development, and other teams to coordinate production needs. Build strong relationships with REFORM staff, advocates, community members, partners, and talent who may participate in content. Bring strong production judgment to creative conversations, identifying what is feasible, what resources are required, and how ideas can be executed effectively. Stay current on production tools, workflows, equipment, formats, and emerging content-production practices. Support other production needs as assigned. Own Production Operations & Asset Management (40%) Build and maintain a centralized production calendar across campaigns, shoots, events, and ongoing content needs. Develop clear production workflows that move projects efficiently from brief to production, post-production, approval, and delivery. Establish and maintain REFORM's digital asset management system, including naming conventions, folder structures, metadata, archival practices, permissions, and version control. Ensure footage, photography, graphics, project files, releases, and final assets are properly organized and accessible for future use. Maintain visibility into the status, deadlines, dependencies, and deliverables of active productions. Manage production vendors, freelancers, crews, equipment rentals, and other external resources as needed. Track production budgets and help identify efficient approaches to resourcing and execution. Create repeatable production processes, templates, and documentation that allow REFORM to scale its content operation. Maintain an archive of evergreen footage and photography that can be repurposed across campaigns and channels. Other Duties as Assigned (10%) REQUIRED QUALIFICATIONS 3+ years of experience producing digital, social, editorial, branded, documentary, advocacy, or marketing content. Demonstrated experience managing productions from pre-production through post-production and final delivery. Experience producing video shoots, interviews, events, and social-first content. Experience coordinating internal teams, creative partners, production crews, freelancers, vendors, and talent. Strong project management skills with the ability to manage multiple productions and deadlines simultaneously. Experience working with video editors, photographers, designers, and other creative production specialists. Working knowledge of video production and post-production workflows. Experience organizing and managing large libraries of digital content and production assets. PREFERRED QUALIFICATIONS 7+ years of experience producing content within a fast-paced media, entertainment, agency, brand, nonprofit, advocacy, or mission-driven organization. Strong visual and editorial instincts with the ability to recognize compelling footage, performances, interviews, and storytelling moments. Experience producing documentary-style, interview-based, social-first, and short-form video content. Experience producing content involving sensitive subject matter or working directly with community members and people sharing personal experiences. Understanding of specifications, formats, and production considerations across major social and digital platforms. Familiarity with Adobe Creative Cloud, Frame.io, Dropbox, Google Drive, digital asset management platforms, or similar production tools. Ability to review edits and provide clear, actionable production feedback. Experience managing production budgets, vendors, freelancers, and external production companies. Comfortable working on location and adapting quickly when production circumstances change. Highly organized with strong attention to detail and an ability to create structure in a fast-moving environment. Calm and solutions-oriented when managing competing priorities, tight deadlines, and unexpected production challenges. Strong communication skills and the ability to work effectively across creative and non-creative teams. A passion for and commitment to REFORM's mission. Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply. WORK DEMANDS
Job Description Job Description SENIOR PRODUCER JOB DESCRIPTION ABOUT REFORM ALLIANCE REFORM, founded in the wake of the movement, is committed to transforming probation and parole throughout the United States by changing laws, systems, and culture. The organization is working to replace America's criminal justice system with a restorative approach that is fair, accountable, and invested in rehabilitation. Our goal is for people to reenter society with dignity, create meaningful pathways to work, and equip them with the tools to succeed all while making families and communities safer and stronger. ABOUT THE ROLE REFORM is hiring a Senior Producer to lead the production of high-quality content that brings our brand, campaigns, advocacy work, events, and community stories to life. This role will serve as a central production lead within REFORM's Marketing & Communications team, translating creative concepts and content plans into finished assets across social, digital, editorial, and live channels. The Senior Producer will own projects from pre-production through delivery, including scoping, scheduling, logistics, shoots, post-production, approvals, and asset management. The ideal candidate is an experienced producer who knows how to move quickly without sacrificing quality. They can manage multiple productions at once, build efficient workflows, coordinate internal and external collaborators, anticipate production needs, and ensure every project gets across the finish line. This is a hands-on production role. The Senior Producer should be comfortable producing shoots, interviewing subjects, coordinating crews and vendors, managing production calendars, reviewing edits, organizing assets, and stepping into the details when needed. Working closely with creative, content, marketing, communications, policy, and community teams, this person will help build a scalable production operation capable of responding to REFORM's fast-moving work while maintaining a consistent standard of quality. This role is on the Marketing & Communications team and reports to the Managing Director, Social & Content Strategy. WHAT YOU'LL DO Lead Content Production (50%) Lead production of video, social, digital, editorial, campaign, event, and advocacy content from pre-production through final delivery. Translate approved creative concepts, briefs, and content plans into actionable production plans. Own pre-production, including schedules, shot lists, interview preparation, locations, talent coordination, equipment needs, releases, call sheets, and production logistics. Produce on-location and studio shoots, including interviews, events, community storytelling, executive content, advocacy content, and social-first capture. Partner closely with videographers, editors, designers, photographers, freelancers, agencies, and other production partners to execute content. Manage post-production workflows, including edit schedules, feedback rounds, approvals, versioning, captions, graphics, audio, and final delivery. Maintain high production standards while adapting content for different platforms, audiences, formats, and timelines. Identify opportunities to efficiently capture additional evergreen and social-first assets during productions. Support rapid-response production needs when timely moments, events, legislative developments, or organizational priorities require content. Partner with creative and content leads to understand the intent, audience, and deliverables for each project. Work closely with Communications, Policy, Community Engagement, Development, and other teams to coordinate production needs. Build strong relationships with REFORM staff, advocates, community members, partners, and talent who may participate in content. Bring strong production judgment to creative conversations, identifying what is feasible, what resources are required, and how ideas can be executed effectively. Stay current on production tools, workflows, equipment, formats, and emerging content-production practices. Support other production needs as assigned. Own Production Operations & Asset Management (40%) Build and maintain a centralized production calendar across campaigns, shoots, events, and ongoing content needs. Develop clear production workflows that move projects efficiently from brief to production, post-production, approval, and delivery. Establish and maintain REFORM's digital asset management system, including naming conventions, folder structures, metadata, archival practices, permissions, and version control. Ensure footage, photography, graphics, project files, releases, and final assets are properly organized and accessible for future use. Maintain visibility into the status, deadlines, dependencies, and deliverables of active productions. Manage production vendors, freelancers, crews, equipment rentals, and other external resources as needed. Track production budgets and help identify efficient approaches to resourcing and execution. Create repeatable production processes, templates, and documentation that allow REFORM to scale its content operation. Maintain an archive of evergreen footage and photography that can be repurposed across campaigns and channels. Other Duties as Assigned (10%) REQUIRED QUALIFICATIONS 3+ years of experience producing digital, social, editorial, branded, documentary, advocacy, or marketing content. Demonstrated experience managing productions from pre-production through post-production and final delivery. Experience producing video shoots, interviews, events, and social-first content. Experience coordinating internal teams, creative partners, production crews, freelancers, vendors, and talent. Strong project management skills with the ability to manage multiple productions and deadlines simultaneously. Experience working with video editors, photographers, designers, and other creative production specialists. Working knowledge of video production and post-production workflows. Experience organizing and managing large libraries of digital content and production assets. PREFERRED QUALIFICATIONS 7+ years of experience producing content within a fast-paced media, entertainment, agency, brand, nonprofit, advocacy, or mission-driven organization. Strong visual and editorial instincts with the ability to recognize compelling footage, performances, interviews, and storytelling moments. Experience producing documentary-style, interview-based, social-first, and short-form video content. Experience producing content involving sensitive subject matter or working directly with community members and people sharing personal experiences. Understanding of specifications, formats, and production considerations across major social and digital platforms. Familiarity with Adobe Creative Cloud, Frame.io, Dropbox, Google Drive, digital asset management platforms, or similar production tools. Ability to review edits and provide clear, actionable production feedback. Experience managing production budgets, vendors, freelancers, and external production companies. Comfortable working on location and adapting quickly when production circumstances change. Highly organized with strong attention to detail and an ability to create structure in a fast-moving environment. Calm and solutions-oriented when managing competing priorities, tight deadlines, and unexpected production challenges. Strong communication skills and the ability to work effectively across creative and non-creative teams. A passion for and commitment to REFORM's mission. Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply. WORK DEMANDS