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Job DescriptionJob Description JOB TITLE: Project Manager. Work Location: This is Hybrid Position . Applicant is expected to work on-site. Location ; 335 Adam Street, Suite 2300 Brooklyn, NY 11201 Job Description Justification: NYCERS is currently seeking to fill five (5) Enterprise Program Management Offices (EMPO) Project Manager positions. We invite qualified candidates to submit their resumes for consideration. The Project Managers will be supporting the Legacy Replacement Program (LRP) and provide project management leadership across key program delivery areas, including governance, reporting , scheduling, risk management, change management, resource planning, and stakeholder coordination. The selected candidates will work closely with NYCERS business and technology leadership , vendors, and cross -functional teams to support the successful delivery of strategic initiatives. Candidates should have experience managing large-scale enterprise projects and be capable of operating in a fast-paced environment with multiple concurrent initiatives and stakeholders. PLEASE SUBMIT YOUR RESUME USING THE FOLLOWING INSTRUCTIONS: Resume MUST BE in MS WORD format Please provide three (3) references (Full Name, Email and Phone Number) NOTE: References are needed for submission of resumes to the end client. The client does NOT contact references until you are interviewed for the job. SCOPE OF SERVICES: NYCERS is seeking an experienced Project Manager to support the Enterprise Program Management Office (EPMO) for the Legacy Replacement Program (LRP). The selected candidate will oversee project coordination and governance activities focused on change control, risk management, project reporting, scheduling, and resource management across assigned work streams. The selected candidate will: Coordinate project governance activities including status reporting, issue escalation, risk management, and dependency tracking Manage and maintain project RAID logs (Risks, Assumptions, Issues, Dependencies) and facilitate mitigation and resolution activities. Support project change control processes including scope management, impact assessments, change tracking, and governance coordination. Coordinate integrated schedule activities across business, technology, vendor, and implementation teams Partner with the NYCERS Finance Team and leadership to support project resource planning, forecasting, and staffing coordination activities. Track resource allocation, utilization, onboarding coordination, and project staffing requirements Prepare and deliver executive project status reports, dashboards, metrics, and governance updates Monitor project progress against scope, schedule, budget, and delivery objectives Escalate project risks, issues, delays, and resource constraints as appropriate Coordinate vendor activities and track delivery commitments, dependencies, and action items Ensure adherence to EPMO governance standards, reporting requirements, and delivery methodologies Support integrated planning activities across Detailed Design, development, testing, deployment, and transition phases Assist with executive communications, project presentations, and governance materials Promote proactive risk management, delivery transparency, and accountability across project teams Provide hands-on project coordination and delivery support as needed to maintain program momentum Mandatory Skills/Experience Minimum 5+ years of hands-on project management experience supporting enterprise technology or transformation initiatives Proven experience managing project change control processes including scope management, impact analysis, and governance coordination Strong experience managing project risks, issues, dependencies, and mitigation activities within complex delivery environments Demonstrated experience preparing executive-level project status reports, dashboards, and governance communications Experience developing and maintaining integrated project schedules and milestone tracking plans Experience coordinating project resource planning and staffing activities in partnership with finance, leadership, and delivery teams Proven ability to coordinate cross-functional business and technology stakeholders without direct authority Strong understanding of project lifecycle management and SDLC methodologies including Waterfall, Agile, and hybrid delivery approaches Experience facilitating project meetings, governance reviews, and stakeholder working sessions Ability to manage multiple concurrent initiatives and priorities within a fast-paced enterprise environment Strong analytical, organizational, and problem-solving skills Excellent verbal and written communication skills with strong stakeholder management capabilities Experience managing integrated RAID logs and governance reporting processes Highly self-motivated, detail-oriented, and results-driven with strong follow-through capabilities PMP certification required Proficiency with Microsoft Office Suite including Excel, PowerPoint, Word, Outlook, and Teams Desirable Skills/Experience Experience supporting Enterprise PMOs (EPMO) or large-scale transformation programs Experience supporting public sector, pension, retirement, or government technology initiatives Experience working with system integrators and large consulting vendors Experience supporting large-scale legacy modernization or replacement programs Familiarity with financial tracking, forecasting, and resource budgeting processes Experience supporting integrated master schedules and enterprise delivery planning Scrum Master certification and/or Agile project delivery experience Experience supporting multi-release or phased deployment programs Familiarity with organizational change management and operational transition planning Experience supporting executive Steering Committees and governance forums Knowledge of enterprise testing, deployment, and operational readiness activities Job Types: Full-time, Contract Experience: Project Management: 6 years (Preferred) managing project change control processes : 6 years (Preferred) Managing project risks, issues, dependencies: 6 years (Preferred) preparing executive-level project status reports: 6 years (Preferred) integrated project schedules and milestone tracking plans : 6 years (Preferred) coordinate cross-functional business & stakeholders: 6 years (Preferred) project lifecycle management and SDLC methodologies: 6 years (Preferred) Waterfall, Agile, and hybrid delivery approaches : 6 years (Preferred) governance reviews, and stakeholder working sessions : 6 years (Preferred) analytical, organizational, and problem-solving skills : 6 years (Preferred) verbal and written communication skills : 6 years (Preferred) integrated RAID logs and governance reporting processes : 6 years (Preferred) License/Certification: PMP (Required) Hybrid Work Location: Hybrid remote in Brooklyn, NY 11201

Job DescriptionJob Description JOB TITLE: Project Manager. Work Location: This is Hybrid Position . Applicant is expected to work on-site. Location ; 335 Adam Street, Suite 2300 Brooklyn, NY 11201 Job Description Justification: NYCERS is currently seeking to fill five (5) Enterprise Program Management Offices (EMPO) Project Manager positions. We invite qualified candidates to submit their resumes for consideration. The Project Managers will be supporting the Legacy Replacement Program (LRP) and provide project management leadership across key program delivery areas, including governance, reporting , scheduling, risk management, change management, resource planning, and stakeholder coordination. The selected candidates will work closely with NYCERS business and technology leadership , vendors, and cross -functional teams to support the successful delivery of strategic initiatives. Candidates should have experience managing large-scale enterprise projects and be capable of operating in a fast-paced environment with multiple concurrent initiatives and stakeholders. PLEASE SUBMIT YOUR RESUME USING THE FOLLOWING INSTRUCTIONS: Resume MUST BE in MS WORD format Please provide three (3) references (Full Name, Email and Phone Number) NOTE: References are needed for submission of resumes to the end client. The client does NOT contact references until you are interviewed for the job. SCOPE OF SERVICES: NYCERS is seeking an experienced Project Manager to support the Enterprise Program Management Office (EPMO) for the Legacy Replacement Program (LRP). The selected candidate will oversee project coordination and governance activities focused on change control, risk management, project reporting, scheduling, and resource management across assigned work streams. The selected candidate will: Coordinate project governance activities including status reporting, issue escalation, risk management, and dependency tracking Manage and maintain project RAID logs (Risks, Assumptions, Issues, Dependencies) and facilitate mitigation and resolution activities. Support project change control processes including scope management, impact assessments, change tracking, and governance coordination. Coordinate integrated schedule activities across business, technology, vendor, and implementation teams Partner with the NYCERS Finance Team and leadership to support project resource planning, forecasting, and staffing coordination activities. Track resource allocation, utilization, onboarding coordination, and project staffing requirements Prepare and deliver executive project status reports, dashboards, metrics, and governance updates Monitor project progress against scope, schedule, budget, and delivery objectives Escalate project risks, issues, delays, and resource constraints as appropriate Coordinate vendor activities and track delivery commitments, dependencies, and action items Ensure adherence to EPMO governance standards, reporting requirements, and delivery methodologies Support integrated planning activities across Detailed Design, development, testing, deployment, and transition phases Assist with executive communications, project presentations, and governance materials Promote proactive risk management, delivery transparency, and accountability across project teams Provide hands-on project coordination and delivery support as needed to maintain program momentum Mandatory Skills/Experience Minimum 5+ years of hands-on project management experience supporting enterprise technology or transformation initiatives Proven experience managing project change control processes including scope management, impact analysis, and governance coordination Strong experience managing project risks, issues, dependencies, and mitigation activities within complex delivery environments Demonstrated experience preparing executive-level project status reports, dashboards, and governance communications Experience developing and maintaining integrated project schedules and milestone tracking plans Experience coordinating project resource planning and staffing activities in partnership with finance, leadership, and delivery teams Proven ability to coordinate cross-functional business and technology stakeholders without direct authority Strong understanding of project lifecycle management and SDLC methodologies including Waterfall, Agile, and hybrid delivery approaches Experience facilitating project meetings, governance reviews, and stakeholder working sessions Ability to manage multiple concurrent initiatives and priorities within a fast-paced enterprise environment Strong analytical, organizational, and problem-solving skills Excellent verbal and written communication skills with strong stakeholder management capabilities Experience managing integrated RAID logs and governance reporting processes Highly self-motivated, detail-oriented, and results-driven with strong follow-through capabilities PMP certification required Proficiency with Microsoft Office Suite including Excel, PowerPoint, Word, Outlook, and Teams Desirable Skills/Experience Experience supporting Enterprise PMOs (EPMO) or large-scale transformation programs Experience supporting public sector, pension, retirement, or government technology initiatives Experience working with system integrators and large consulting vendors Experience supporting large-scale legacy modernization or replacement programs Familiarity with financial tracking, forecasting, and resource budgeting processes Experience supporting integrated master schedules and enterprise delivery planning Scrum Master certification and/or Agile project delivery experience Experience supporting multi-release or phased deployment programs Familiarity with organizational change management and operational transition planning Experience supporting executive Steering Committees and governance forums Knowledge of enterprise testing, deployment, and operational readiness activities Job Types: Full-time, Contract Experience: Project Management: 6 years (Preferred) managing project change control processes : 6 years (Preferred) Managing project risks, issues, dependencies: 6 years (Preferred) preparing executive-level project status reports: 6 years (Preferred) integrated project schedules and milestone tracking plans : 6 years (Preferred) coordinate cross-functional business & stakeholders: 6 years (Preferred) project lifecycle management and SDLC methodologies: 6 years (Preferred) Waterfall, Agile, and hybrid delivery approaches : 6 years (Preferred) governance reviews, and stakeholder working sessions : 6 years (Preferred) analytical, organizational, and problem-solving skills : 6 years (Preferred) verbal and written communication skills : 6 years (Preferred) integrated RAID logs and governance reporting processes : 6 years (Preferred) License/Certification: PMP (Required) Hybrid Work Location: Hybrid remote in Brooklyn, NY 11201

Job DescriptionJob Description JOB TITLE: Project Manager. Work Location: This is Hybrid Position . Applicant is expected to work on-site. Location ; 335 Adam Street, Suite 2300 Brooklyn, NY 11201 Job Description Justification: NYCERS is currently seeking to fill five (5) Enterprise Program Management Offices (EMPO) Project Manager positions. We invite qualified candidates to submit their resumes for consideration. The Project Managers will be supporting the Legacy Replacement Program (LRP) and provide project management leadership across key program delivery areas, including governance, reporting , scheduling, risk management, change management, resource planning, and stakeholder coordination. The selected candidates will work closely with NYCERS business and technology leadership , vendors, and cross -functional teams to support the successful delivery of strategic initiatives. Candidates should have experience managing large-scale enterprise projects and be capable of operating in a fast-paced environment with multiple concurrent initiatives and stakeholders. PLEASE SUBMIT YOUR RESUME USING THE FOLLOWING INSTRUCTIONS: Resume MUST BE in MS WORD format Please provide three (3) references (Full Name, Email and Phone Number) NOTE: References are needed for submission of resumes to the end client. The client does NOT contact references until you are interviewed for the job. SCOPE OF SERVICES: NYCERS is seeking an experienced Project Manager to support the Enterprise Program Management Office (EPMO) for the Legacy Replacement Program (LRP). The selected candidate will oversee project coordination and governance activities focused on change control, risk management, project reporting, scheduling, and resource management across assigned work streams. The selected candidate will: Coordinate project governance activities including status reporting, issue escalation, risk management, and dependency tracking Manage and maintain project RAID logs (Risks, Assumptions, Issues, Dependencies) and facilitate mitigation and resolution activities. Support project change control processes including scope management, impact assessments, change tracking, and governance coordination. Coordinate integrated schedule activities across business, technology, vendor, and implementation teams Partner with the NYCERS Finance Team and leadership to support project resource planning, forecasting, and staffing coordination activities. Track resource allocation, utilization, onboarding coordination, and project staffing requirements Prepare and deliver executive project status reports, dashboards, metrics, and governance updates Monitor project progress against scope, schedule, budget, and delivery objectives Escalate project risks, issues, delays, and resource constraints as appropriate Coordinate vendor activities and track delivery commitments, dependencies, and action items Ensure adherence to EPMO governance standards, reporting requirements, and delivery methodologies Support integrated planning activities across Detailed Design, development, testing, deployment, and transition phases Assist with executive communications, project presentations, and governance materials Promote proactive risk management, delivery transparency, and accountability across project teams Provide hands-on project coordination and delivery support as needed to maintain program momentum Mandatory Skills/Experience Minimum 5+ years of hands-on project management experience supporting enterprise technology or transformation initiatives Proven experience managing project change control processes including scope management, impact analysis, and governance coordination Strong experience managing project risks, issues, dependencies, and mitigation activities within complex delivery environments Demonstrated experience preparing executive-level project status reports, dashboards, and governance communications Experience developing and maintaining integrated project schedules and milestone tracking plans Experience coordinating project resource planning and staffing activities in partnership with finance, leadership, and delivery teams Proven ability to coordinate cross-functional business and technology stakeholders without direct authority Strong understanding of project lifecycle management and SDLC methodologies including Waterfall, Agile, and hybrid delivery approaches Experience facilitating project meetings, governance reviews, and stakeholder working sessions Ability to manage multiple concurrent initiatives and priorities within a fast-paced enterprise environment Strong analytical, organizational, and problem-solving skills Excellent verbal and written communication skills with strong stakeholder management capabilities Experience managing integrated RAID logs and governance reporting processes Highly self-motivated, detail-oriented, and results-driven with strong follow-through capabilities PMP certification required Proficiency with Microsoft Office Suite including Excel, PowerPoint, Word, Outlook, and Teams Desirable Skills/Experience Experience supporting Enterprise PMOs (EPMO) or large-scale transformation programs Experience supporting public sector, pension, retirement, or government technology initiatives Experience working with system integrators and large consulting vendors Experience supporting large-scale legacy modernization or replacement programs Familiarity with financial tracking, forecasting, and resource budgeting processes Experience supporting integrated master schedules and enterprise delivery planning Scrum Master certification and/or Agile project delivery experience Experience supporting multi-release or phased deployment programs Familiarity with organizational change management and operational transition planning Experience supporting executive Steering Committees and governance forums Knowledge of enterprise testing, deployment, and operational readiness activities Job Types: Full-time, Contract Experience: Project Management: 6 years (Preferred) managing project change control processes : 6 years (Preferred) Managing project risks, issues, dependencies: 6 years (Preferred) preparing executive-level project status reports: 6 years (Preferred) integrated project schedules and milestone tracking plans : 6 years (Preferred) coordinate cross-functional business & stakeholders: 6 years (Preferred) project lifecycle management and SDLC methodologies: 6 years (Preferred) Waterfall, Agile, and hybrid delivery approaches : 6 years (Preferred) governance reviews, and stakeholder working sessions : 6 years (Preferred) analytical, organizational, and problem-solving skills : 6 years (Preferred) verbal and written communication skills : 6 years (Preferred) integrated RAID logs and governance reporting processes : 6 years (Preferred) License/Certification: PMP (Required) Hybrid Work Location: Hybrid remote in Brooklyn, NY 11201

Job DescriptionJob Description You are equal parts best pal and air traffic controller - and a builder at heart. This role starts as a contract-to-hire engagement at 30 hours per week, with the goal of converting to a full-time employee role within 3-6 months as our support offerings grow. The Senior Support Manager has a commitment to quality, timeliness, and personable communication, paired with the organizational discipline to keep many moving parts on track. But this is more than traffic control. You'll treat our support practice as a product: proactively shaping the offering, anticipating client priorities, and rallying the team to meet them. You'll scope and estimate work, run site audits, and coordinate the right SMEs to deliver - and if you're comfortable making content updates in Drupal and WordPress yourself, all the better. The ideal person for this role genuinely enjoys building relationships. You know how to earn trust quickly, communicate with warmth and confidence, and help clients feel cared for without losing sight of deadlines, scope, or accountability. You can navigate difficult conversations with empathy, but you're equally comfortable setting expectations and holding boundaries when needed. We measure success by the value we create for our clients. That means advancing optimizations before anyone asks, catching bugs before they're reported, and offering strategic, growth-minded advice that helps our client partners engage their audiences and change their corner of the world. You'll work hand in hand with our client relationship manager to grow accounts, win new support business, and renew the partnerships we already have. This role reports to our Director of Projects. What you'll doBuild and shape the support program Bring a product mentality to support: rather than waiting for problems to arise, you will proactively analyze client situations, find the gaps, define the right support offering to close those gaps. The mission is to improve the client experience from one release to the next Onboard projects we deliver or inherit into our support practice. Help formulate new support offerings and and refine existing ones, and frame their value for prospective clients and the public. Develop and maintain internal documentation on support practices and resources, including Project Briefs. Look for opportunities to bring AI into the support program thoughtfully in ways that improve efficiency and effectiveness without sacrificing quality or trust. Partner on growth and renewals Natural curiosity about client goals and a proven ability to identify client needs, connect them to potential solutions, and confidently participate in growth and renewal conversations. Work closely with our client relationship manager to identify, scope, and win new support work, drive renewals, and grow existing accounts. Generate ideas with the team to deepen and expand client relationships. Spot larger initiatives within support accounts and route them to the right people at the right time. Run support delivery Act alongside account managers to keep client satisfaction high through responsive timelines and clear communication. Manage the flow and prioritization of support work in Jira, assigning and escalating tickets. Resource the team using Parallax and participate in our weekly project planning reviews Actively build and refine the support backlog with the teams and clients: detail requirements, define success, outline QA steps, and suggest implementation direction where it helps. Coordinate mini-sprints to optimize delivery for mid-size support clients. Run rotating audits on a monthly, quarterly, or semi-annual cadence depending on service level. Provide support leadership Stay up-to-date on major technical updates and changes across popular modules and libraries, and translate what they mean for our clients. Work with the team to provide technical direction and strategy for support and retainer projects, coordinating developers and SMEs to deliver the work. Oversee processes for timely security updates. Manage releases and oversee deployments in partnership with the development team. Lead continuous improvement of QA practices within support, aligned with agency best practices. Support the team and clients Build trusted relationships with internal team members and clients through consistent communication, thoughtful follow-up, and proactive guidance that helps them feel supported, not just serviced. Conduct trainings and produce client-facing documentation. Work with project operations to secure enough development, strategy, and design capacity for support work. Coordinate on-call providers outside our service hours so they operate independently while staying aligned with our culture of service and communication. Qualifications Exceptional written and verbal communication skills, with the ability to build trust, manage expectations, and navigate challenging client conversations with professionalism and confidence. Demonstrated ability to identify opportunities for continuous improvement and proactively recommend ideas that help clients achieve their goals. Strong critical thinking skills, with the ability to make prioritization and judgment calls independently and know when to ask for input or help. Translate client requests into actionable development tickets. Work with development teams to confirm and revise estimates. Comfortable navigating Drupal and WordPress administrative interfaces to troubleshoot issues, perform minor content updates, and support clients directly when appropriate. Working familiarity with Drupal and WordPress - features, functionality, and common contributed modules - enough to scope work and troubleshoot. Familiarity with core web technologies (PHP, HTML, CSS, JS) - enough to communicate customer needs clearly to developers. Site health monitoring experience (e.g., New Relic, Sentry, Pingdom, or similar). Interest in Drupal/WordPress or other open-source technologies and web best practices. Familiarity with collaborative development tools such as Git. Past web agency experience. Experience with agile methodologies like Scrum and Kanban. Familiarity with UX design for the web. Knowledge of accessibility standards and best practices. Experience with AI tools such as Gemini and Claude in particular. Bonus points Project management certifications such as Certified Scrum Master (CSM), Professional Scrum Master (PSM), PMI-ACP, Kanban Management Professional (KMP), Certified Product Owner (CSPO), or similar. Familiarity with analytics, accessibility, SEO, GEO, and UX best practices. Hands-on Drupal (7-11) and/or WordPress development experience. Fluency with AI and experience incorporating it into existing workflows. Understanding of LAMP stack server architectures; AWS experience. DevOps and CI experience (CircleCI, GitHub Actions, Jenkins). Experience with the Linux command line, including Drush. Working with us People are at the heart of everything we do. Kalamuna is driven by a civic spirit to help socially impactful institutions, nonprofits, and governments better communicate with constituents and do right by the people they serve. We bring digital communications to life for organizations as varied as Fair Trade USA, the American Foundation for the Blind, the Environmental Defence Fund, the Smithsonian, UC Berkeley, Stanford, and the Fine Arts Museums of San Francisco. Kalamuna's mission is to empower our clients with the research, strategy, design, and technology that will transform their organizations to better serve the needs of their audiences and communities. Kalamuna aligns itself in this manner to make each of our client's missions our mission. We seek to be impactful, not only for our clients and partners but for the social good of our communities. We're committed to your excellence and continued development; we're in this together. Kalamuna offers many benefits, including paid holidays, PTO, paid bereavement leave, parental leave, including health insurance, long and short-term disability, a continued learning & travel stipend, an equipment fund, and a 401(k) with 3% match. We offer flexibility in work hours and accommodations. When pandemic-free, we organize company-wide gatherings like team building workshops, conferencing, and additional fun. We're looking for individuals with a broad range of interests and experiences to be their authentic selves. Your story, your passion is what interests us most. Meet some of our team at Commitment to Diversity Kalamuna is committed to eradicating institutional discrimination and bias and to uplifting the lived experiences of all underrepresented communities. As such, Kalamuna welcomes applications from all backgrounds, particularly from people of color; women; LGBTQ2S+ people; immigrants or refugees; people who are differently-abled; and people from low- or moderate-income backgrounds. Kalamuna is an equal opportunity, affirmative action employer and does not discriminate in its employment decisions on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, disability status . click apply for full job details

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity USAA Mainframe Infrastructure team is looking for Senior level Mainframe CICS Systems Programmer professional responsible for the installation, configuration, maintenance, and tuning of IBM's Customer Information Control System (CICS) on mainframe z/OS operating systems. At USAA, CICS is a middleware platform crucial for managing high-volume, online transaction processing. The core responsibilities of a Mainframe CICS Systems Programmer include: System Installation and Maintenance: Installing, configuring, upgrading, and maintaining CICS Transaction Server and related software. This involves applying vendor patches, fixes, and new product releases, often using tools like SMP/E. Performance and Capacity Management: Monitoring CICS system performance, identifying bottlenecks, and tuning CICS regions to meet service level agreements (SLAs). This may involve analyzing performance data using tools such as Intellimagic, RMF and BMC Mainview. Problem Resolution: Troubleshooting and debugging complex system and application issues, which can include analyzing system dumps and collaborating with application developers and software vendors for solutions. Developer Support: Providing technical support to application development teams, which includes setting up and managing CICS regions and defining necessary application resources. System Integration: Working with other z/OS systems programmers to integrate CICS with other mainframe subsystems, such as DB2 (database management) and MQ (messaging). Security and Disaster Recovery: Implementing and maintaining CICS security protocols (e.g., using RACF) and assisting in the planning, testing, and execution of disaster recovery procedures. Automation: Developing and implementing automation scripts (e.g., using REXX) to streamline system management and improve efficiency. This role requires a strong understanding of CICS architecture, z/OS operating systems, and related mainframe technologies. Proficiency in programming languages like COBOL, JCL, and REXX, along with experience in mainframe tools and utilities, is essential. The work environment is typically dynamic and may require after-hours or on-call support to maintain the availability of mission-critical applications. Responsible for creating, modifying, maintaining and supporting infrastructure and individual and integrated system components and solutions that enable IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC, Phoenix, AZ, or Tampa, FL. Relocation assistance is IS available for this position. What you'll do: Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on best solutions. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in creating, modifying, and maintaining infrastructure and individual system components. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. What sets you apart: Extensive CICS Experience: Typically, 7-10+ years of hands-on experience as a CICS Systems Programmer in a z/OS mainframe environment. This includes deep knowledge of CICS Transaction Server (TS), CTG, and CPSM architecture, internals, and system exits. Installation and Maintenance Proficiency: Strong expertise in CICS installation, configuration, and maintenance, often including complex Independent Software Vendor (ISV) installations and upgrades. Scripting and Programming Languages: Proficient in JCL, REXX, and other mainframe scripting languages. Familiarity with COBOL, Assembler, and PL/I is also beneficial. SMP/E Proficiency: Experience with SMP/E (System Modification Program/Extended) for installing and maintaining software. z/OS Expertise: In-depth knowledge of z/OS operating systems, including configuration, maintenance, and tuning. Performance Tuning and Monitoring: Experience with CICS performance tuning and the use of monitoring tools (e.g., RMF, Intellimagic, BMC Mainview). z/OS Subsystems: Understanding of other z/OS subsystems such as DB2, MQ, JES2, z/OS connect, IMS and TCP/IP. Security: Experience with CICS security, often using RACF or equivalent tools. Automation and Scheduling: Familiarity with automation tools, job scheduling, and monitoring tools. Disaster Recovery: Experience with disaster recovery planning and testing. Mainframe Hardware: Understanding of mainframe hardware and architecture to optimize system performance. IBM Certified Specialist - CICS Transaction Server for z/OS: This certification is desired. Compensation range: The salary range for this position is: $114,080-$218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. . click apply for full job details

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity USAA Mainframe Infrastructure team is looking for Senior level Mainframe CICS Systems Programmer professional responsible for the installation, configuration, maintenance, and tuning of IBM's Customer Information Control System (CICS) on mainframe z/OS operating systems. At USAA, CICS is a middleware platform crucial for managing high-volume, online transaction processing. The core responsibilities of a Mainframe CICS Systems Programmer include: System Installation and Maintenance: Installing, configuring, upgrading, and maintaining CICS Transaction Server and related software. This involves applying vendor patches, fixes, and new product releases, often using tools like SMP/E. Performance and Capacity Management: Monitoring CICS system performance, identifying bottlenecks, and tuning CICS regions to meet service level agreements (SLAs). This may involve analyzing performance data using tools such as Intellimagic, RMF and BMC Mainview. Problem Resolution: Troubleshooting and debugging complex system and application issues, which can include analyzing system dumps and collaborating with application developers and software vendors for solutions. Developer Support: Providing technical support to application development teams, which includes setting up and managing CICS regions and defining necessary application resources. System Integration: Working with other z/OS systems programmers to integrate CICS with other mainframe subsystems, such as DB2 (database management) and MQ (messaging). Security and Disaster Recovery: Implementing and maintaining CICS security protocols (e.g., using RACF) and assisting in the planning, testing, and execution of disaster recovery procedures. Automation: Developing and implementing automation scripts (e.g., using REXX) to streamline system management and improve efficiency. This role requires a strong understanding of CICS architecture, z/OS operating systems, and related mainframe technologies. Proficiency in programming languages like COBOL, JCL, and REXX, along with experience in mainframe tools and utilities, is essential. The work environment is typically dynamic and may require after-hours or on-call support to maintain the availability of mission-critical applications. Responsible for creating, modifying, maintaining and supporting infrastructure and individual and integrated system components and solutions that enable IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC, Phoenix, AZ, or Tampa, FL. Relocation assistance is IS available for this position. What you'll do: Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on best solutions. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in creating, modifying, and maintaining infrastructure and individual system components. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. What sets you apart: Extensive CICS Experience: Typically, 7-10+ years of hands-on experience as a CICS Systems Programmer in a z/OS mainframe environment. This includes deep knowledge of CICS Transaction Server (TS), CTG, and CPSM architecture, internals, and system exits. Installation and Maintenance Proficiency: Strong expertise in CICS installation, configuration, and maintenance, often including complex Independent Software Vendor (ISV) installations and upgrades. Scripting and Programming Languages: Proficient in JCL, REXX, and other mainframe scripting languages. Familiarity with COBOL, Assembler, and PL/I is also beneficial. SMP/E Proficiency: Experience with SMP/E (System Modification Program/Extended) for installing and maintaining software. z/OS Expertise: In-depth knowledge of z/OS operating systems, including configuration, maintenance, and tuning. Performance Tuning and Monitoring: Experience with CICS performance tuning and the use of monitoring tools (e.g., RMF, Intellimagic, BMC Mainview). z/OS Subsystems: Understanding of other z/OS subsystems such as DB2, MQ, JES2, z/OS connect, IMS and TCP/IP. Security: Experience with CICS security, often using RACF or equivalent tools. Automation and Scheduling: Familiarity with automation tools, job scheduling, and monitoring tools. Disaster Recovery: Experience with disaster recovery planning and testing. Mainframe Hardware: Understanding of mainframe hardware and architecture to optimize system performance. IBM Certified Specialist - CICS Transaction Server for z/OS: This certification is desired. Compensation range: The salary range for this position is: $114,080-$218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. . click apply for full job details

Description: GXM Technologies is seeking a Senior Agile Program Integration Lead to support advanced defense and space mission programs requiring disciplined Agile execution, complex systems integration, and enterprise-level delivery synchronization. This role provides senior leadership across multiple technical teams and workstreams, using hands-on Scaled Agile Framework (SAFe) practices to align planning, technical integration, MVP releases, operational milestones, and Initial Operational Capability (IOC) objectives. The ideal candidate combines hands-on SAFe execution with technical program integration, systems engineering awareness, release management, and operational mission delivery. This individual will work with Program Managers, Product and Solution Management, engineers, DevSecOps teams, architects, cybersecurity personnel, test organizations, and Government stakeholders to translate priorities into executable Program Increments and synchronized delivery plans. This role is onsite in Colorado Springs, CO due to operational integration and classified mission requirements. Hybrid flexibility may be available over time based on mission requirements, program execution needs and achievement of objectives. Responsibilities Serve as the senior Agile program integration lead, providing hands-on SAFe execution leadership across multiple technical teams, Agile Release Trains (ARTs), and integrated workstreams. Apply SAFe practices to synchronize systems engineering, software, cloud, cybersecurity, data, DevSecOps, integration, test, and operational mission teams against shared program objectives. Lead and facilitate SAFe planning and synchronization activities, including: Program Increment (PI) Planning and PI execution; ART Sync, Scrum of Scrums, and cross-team coordination; System Demos and Inspect & Adapt events ; Dependency, impediment, and ROAM risk management; MVP, capability release, and integration coordination; Operational milestone and IOC readiness alignment Configure and manage Jira, Confluence, and enterprise Agile planning tools to maintain program backlogs, PI objectives, capabilities and features, dependencies, risks, roadmaps, release plans, and delivery visibility. Develop and maintain integrated roadmaps, delivery schedules, release plans, and milestone artifacts that align SAFe PI cadence and team commitments with the Integrated Master Schedule (IMS), technical baselines, operational events, and IOC objectives. Facilitate cross-team synchronization, decision-making, and issue resolution across technical teams, mission stakeholders, engineering organizations, Government leadership, and delivery partners. Provide hands-on leadership for Agile ceremonies and program-level events, ensuring decisions, dependencies, risks, actions, and commitments are documented and driven to closure. Monitor PI objectives, delivery predictability, flow metrics, risks, dependencies, constraints, and operational impacts; lead mitigation, escalation, and corrective action when delivery is at risk. Provide program leadership with actionable metrics, Jira dashboards, roadmap reporting, PI status, milestone health, dependency visibility, risk trends, and executive-level reporting. Collaborate with Program Managers, Enterprise Architects, Chief Engineers, Product and Solution Management, Technical Leads, cybersecurity teams, and mission stakeholders to align Agile execution with engineering and operational requirements. Drive continuous improvement of SAFe, Lean-Agile, DevSecOps, and delivery management practices appropriate to classified and mission-critical environments. Coordinate configuration management, knowledge management, and documentation alignment so program baselines, Agile artifacts, technical decisions, release content, and delivery evidence remain current and traceable. Lead transition planning, release coordination, capability deployment, and readiness synchronization aligned to mission events, MVP demonstrations, and IOC objectives. Requirements: U.S. Citizen with active TS/SCI clearance. Bachelor's degree in engineering, computer science, information systems, business, program management, or a related discipline; equivalent relevant experience may be considered. 8+ years of experience in Agile delivery, technical program integration, systems integration, release management, software-intensive programs, or operational program execution, including senior responsibility for cross-team delivery. Demonstrated hands-on experience implementing and executing the Scaled Agile Framework (SAFe) in a complex, multi-team technical environment; certification or classroom knowledge alone is not sufficient. Demonstrated experience leading or directly facilitating SAFe program-level activities, including: PI Planning, PI execution, and PI objective management; ART Sync, Scrum of Scrums, and dependency coordination; System Demos, Inspect & Adapt, and continuous improvement activities; ROAM risk management, impediment escalation, and cross-team issue resolution; Release planning, capability synchronization, and enterprise delivery visibility Strong hands-on experience using Jira and Confluence to configure workflows, dashboards, roadmaps, backlogs, dependencies, reporting, and program-level delivery views supporting SAFe execution. Applied knowledge of SAFe Lean-Agile principles, ART execution, backlog hierarchy, capabilities and features, WSJF or comparable prioritization, flow metrics, and value delivery. Working knowledge of systems integration, systems engineering, software development, cloud, cybersecurity, DevSecOps, CI/CD, test, and operational mission environments. Experience coordinating cross-functional and multi-organizational technical teams where execution depends on influence, integration, and stakeholder alignment rather than direct authority. Strong understanding of dependency management, release coordination, schedule integration, milestone tracking, delivery synchronization, execution risk, and alignment between Agile plans and program schedules. Strong analytical, organizational, facilitation, leadership, communication, and stakeholder management skills in classified, mission-critical, fast-paced environments. Desired Qualifications Experience supporting operational Command and Control (C2), space mission systems, mission systems integration, or cloud-native operational environments within DoD or the Intelligence Community. Experience with Jira Advanced Roadmaps, Jira Align, Structure, BigPicture, Tempo, or equivalent enterprise Agile planning and portfolio management tools. Experience serving as a Release Train Engineer (RTE), Senior Scrum Master, Agile Program Lead, or comparable SAFe program-level integration role supporting one or more ARTs. Experience integrating SAFe execution with DevSecOps pipelines, CI/CD, software factories, cloud-native delivery, systems engineering, and operational integration. Experience supporting operational readiness reviews, MVP releases, system demonstrations, mission rehearsals, operational acceptance, or IOC demonstrations. SAFe Release Train Engineer (RTE), SAFe Agilist, SAFe Scrum Master, SAFe Practice Consultant (SPC), PMP, PMI-ACP, or equivalent certification preferred. Experience supporting executive-level reporting, Government stakeholders, U.S. Space Force or Space Systems Command organizations, or multi-contractor defense programs preferred. $150,000-$210,000 salary + annual bonus eligibility + medical/dental/vision/STD/LTD/Life + 401(k) + PTO Equal Employment Opportunity / Legal Disclaimer? GXM Technologies LLC is an Equal Opportunity Employer and participates in E-Verify to confirm employment eligibility. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status. GXM Technologies LLC provides reasonable accommodations in accordance with applicable law. This job description is not intended to be a complete list of duties and responsibilities, which may change at any time with or without notice. Employment is at-will where permitted by law, meaning either the employee or the Company may terminate employment at any time, with or without cause or notice, subject to applicable legal requirements.? PId3db67961ac9-6984

Job DescriptionJob Description This position is being recruited in support of a current proposal opportunity and is contingent upon Quivera Enterprises being awarded the contract. Wichita Tribal Enterprises (WTE), a Quivera Enterprises subsidiary, is seeking an experienced Business Analysis Support Project Manager - Intermediate to support Indian Affairs (IA) and Office of Information Technology (OIT) programs, projects, and operational initiatives. The Project Manager manages assigned IT projects throughout the project lifecycle and provides project management and business analysis expertise within a federal IT environment. This position coordinates Government, business, technical, security, vendor, and contractor stakeholders and is responsible for managing project scope, schedule, cost, quality, risk, requirements, documentation, compliance, and delivery performance. In addition to demonstrated IT project management and business analysis experience, the Project Manager must bring substantive functional expertise in at least one complementary IT delivery discipline: Change & Configuration Management, IT Asset Management, or Quality Management. Working with the Contracting Officer's Representative (COR), Federal Task Lead, project teams, vendors, and other stakeholders, the Project Manager manages resources, risks, dependencies, customer relationships, and project outcomes in accordance with task order requirements, federal standards, and Department of the Interior (DOI) and Indian Affairs (IA) policies and procedures. DUTIES AND RESPONSIBILITIES Project Management Manage assigned IT projects throughout the project lifecycle, including initiation, planning, execution, monitoring and control, deployment, transition, and closeout. Apply Project Management Institute (PMI) principles, Project Management Body of Knowledge (PMBOK) practices, Agile methodologies, Waterfall methodologies, and hybrid approaches appropriate to project requirements. Lead and facilitate Program Increment (PI) Planning activities and associated planning, coordination, and follow-up. Develop and maintain comprehensive project plans, schedules, roadmaps, guides, templates, forms, governance artifacts, decision records, status reports, and other required project documentation. Coordinate information collection, document review, approval, version control, and maintenance of project records. Facilitate Agile ceremonies and maintain project, product, and sprint backlogs in alignment with organizational and project priorities. Coordinate Government personnel, contractor teams, vendors, technical resources, and other stakeholders required to achieve project objectives. Establish and track project milestones, dependencies, deliverables, action items, and performance requirements. Monitor project expenditures, compare actual costs against approved budgets, develop projections, and analyze cost, schedule, and performance requirements. Identify, assess, document, track, mitigate, and resolve project risks, issues, dependencies, and impediments. Develop mitigation and contingency plans and escalate significant risks and issues in a timely manner. Collaborate with technical teams, vendors, CORs, Federal Task Leads, and other Government stakeholders to support successful project delivery and contract compliance. Maintain project plans, status reports, decision records, test plans, governance artifacts, dashboards, and other required project documentation. Conduct stakeholder analysis and develop project communications plans that support project objectives, decision-making, organizational readiness, and stakeholder coordination. Monitor project performance and recommend corrective actions when scope, schedule, cost, quality, risk, or delivery requirements are at risk. Business Analysis Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements. Analyze and document current-state, interim-state, and future-state business processes. Identify opportunities for business process improvement, modernization, automation, and increased operational efficiency. Develop user stories, story maps, use cases, acceptance criteria, and prioritized backlogs. Develop business and functional requirements, workflows, process models, system models, and other analytical artifacts. Translate business and system requirements into clear, measurable, and testable outcomes. Develop acceptance criteria, test scenarios, and test cases based on approved requirements and stakeholder input. Facilitate requirements sessions, stakeholder interviews, working groups, planning sessions, and other business-analysis activities. Coordinate requirements across Government, business, technical, security, vendor, and contractor teams. Maintain traceability between requirements, project deliverables, testing activities, changes, risks, and implementation outcomes. IT Delivery & Functional Expertise Provide hands-on functional expertise in at least one of the following areas: Change & Configuration Management IT Asset Management and Software License Management Quality Management Apply functional expertise within an integrated project management and business analysis environment. Coordinate functional activities with Government, business, technical, security, vendor, and contractor teams. Support development and maintenance of processes, requirements, procedures, workflows, dashboards, reports, and governance artifacts associated with the assigned specialty. Identify functional risks, process gaps, dependencies, compliance concerns, and opportunities for improvement. Ensure specialty-area requirements and activities are incorporated into overall project plans, schedules, risks, testing, documentation, and delivery activities. Support modernization and service-delivery improvements by integrating project management, business analysis, and functional IT expertise. REQUIRED EXPERIENCE AND QUALIFICATIONS Minimum of five (5) years of project management experience. Current Project Management Professional (PMP) certification. Demonstrated experience managing IT projects through the complete project lifecycle. Strong experience with Agile and Waterfall project management methodologies. Hands-on experience leading Program Increment (PI) Planning activities. Experience eliciting, analyzing, and documenting business and system requirements. Experience mapping current-state, interim-state, and future-state business processes. Experience developing user stories, prioritized backlogs, process and system models, acceptance criteria, and test cases. Demonstrated hands-on experience in at least one of the following IT delivery disciplines: Change & Configuration Management, IT Asset Management, or Quality Management. In-depth knowledge of IT project management principles and practices, including those established by PMI and PMBOK. Experience developing and maintaining project schedules, boards, backlogs, work items, dashboards, and related project artifacts. Knowledge of Federal Enterprise Architecture (FEA), Capital Planning and Investment Control (CPIC), System Development Life Cycle (SDLC), IT security management, and risk management. Knowledge of federal IT investment laws, regulations, and processes, including the Federal Information Technology Acquisition Reform Act (FITARA), Clinger-Cohen Act of 1996, E-Government Act of 2002, and Federal Information Security Modernization Act (FISMA). Experience reviewing and analyzing cost, schedule, and performance requirements for federal IT investments. Knowledge of Office of Management and Budget (OMB) reporting requirements and experience aligning internal reporting with applicable external requirements. Experience applying consistent IT portfolio management practices that improve data quality, documentation, governance, and decision-making. Experience applying human-centered design methods, including journey mapping, affinity mapping, and storyboarding. Excellent written and verbal communication, stakeholder management, facilitation, problem-solving, organizational, and leadership skills. Ability to manage multiple priorities and coordinate activities across Government, business, technical, security, vendor, and contractor teams. U.S. Citizenship Required. Must have the ability to obtain and maintain the Government security clearance and/or suitability determination required for the position. Must meet all applicable federal contract requirements. PREFERRED QUALIFICATIONS Experience supporting the U.S. Department of the Interior (DOI) and/or Indian Affairs (IA). Experience managing federal IT projects involving asset, software license, property, change, configuration, quality, testing, or release-management activities. Experience spanning more than one of the following functional areas: Change & Configuration Management, IT Asset and Software License Management, and Quality Management. Experience with IT Service Management (ITSM) ticketing systems, Configuration Management Databases (CMDBs), Microsoft Intune, or similar enterprise tools. Experience using Azure DevOps or comparable Government-authorized project management tools. Active Government security clearance click apply for full job details

Job Overview: We are seeking a highly experienced Senior AWS / Databricks Infrastructure Engineer to join our platform engineering team. This individual will play a critical role in designing, scaling, and operating our cloud-based data platform, with a strong focus on AWS networking, Databricks infrastructure, and enterprise data integrations. This is a hands-on, senior-level role requiring deep technical expertise and the ability to operate independently in a fast-paced environment. The ideal candidate is a proactive problem solver who can quickly onboard, take ownership of complex infrastructure challenges, and drive operational excellence. Perficient is always looking for the best and brightest talent and we need you! We're a quickly-growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. Responsibilities Cloud Infrastructure and Networking Design, implement, and manage complex AWS networking environments, including: CIDR planning, subnet design, and IP address management IPv4 exhaustion mitigation strategies and subnet sizing optimization VPC architecture, peering, and multi-account connectivity Troubleshoot and resolve advanced networking issues across distributed cloud environments Ensure scalable and secure network architecture across all AWS accounts Databricks Platform Operations Own and optimize Databricks deployments on AWS, including: Workspace networking configuration Compute cluster scaling, performance tuning, and cost optimization IP allocation and release management for ephemeral job clusters Support large-scale, production-grade data workloads using the Databricks Lakehouse Platform Infrastructure as Code & Automation Develop and manage infrastructure using Terraform across multi-environment and multi-account setups Implement modular, reusable infrastructure patterns aligned with best practices Drive automation across infrastructure provisioning and operational workflows CI/CD & Platform Engineering Build, optimize, and maintain CI/CD pipelines for infrastructure, applications, and data workloads Improve pipeline reliability, performance, and deployment automation Partner with engineering teams to enable seamless continuous delivery Kubernetes and Platform Operations Operate and manage EKS/Kubernetes environments: Deploy workloads using Helm and kubectl Configure observability, logging, and monitoring Troubleshoot cluster and application issues Support a broad platform ecosystem including AWS, Databricks, and containerized services Enterprise Integrations Manage and troubleshoot integrations between: AWS services Databricks Snowflake, Redshift, and other enterprise platforms Ensure reliability and performance across interconnected systems Operational Excellence and Governance Strengthen infrastructure governance processes, including: RFC/change management Release coordination Incident response and root cause analysis Improve platform reliability, observability, and operational practices Qualifications 5+ years of experience building and operating large-scale cloud infrastructure 2+ years in a data-focused DevOps, SRE, or platform engineering role Deep expertise in AWS architecture and networking, including multi-account environments Strong hands-on experience with: VPC design, CIDR/IP planning, subnet management, and VPC peering AWS IAM and cloud security best practices Proven experience managing infrastructure with Terraform at scale Experience building and optimizing CI/CD pipelines (e.g., GitHub Actions, Jenkins) Strong operational mindset with experience in incident management and production support Ability to work independently and ramp up quickly in complex environment Preferred Qualifications Hands-on experience with the Databricks Lakehouse Platform, including: Unity Catalog Delta Lake MLflow Experience administering Kubernetes (EKS) clusters in production environments Familiarity with large-scale data platforms and distributed systems WHAT WE BELIEVE At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you'll become part of something truly special. We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We're committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders and we're not done yet. Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated. Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us. Applications will be accepted until the position is filled or the posting is removed. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $64,974 to $149,880. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview. Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time. Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world's most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at .

Job Description We are seeking a Senior Solutions Manager, Legal AI FDE to lead product strategy and execution for customer-facing Forward Deployed Engineering (FDE) engagements in CoCounsel Legal. In this role, you will own the product direction and execution of complex Legal FDE engagements, working directly with law firm customers, Forward Deployed Engineers, Professional Services, commercial segments, and core product teams.You will turn high-value legal workflow problems into well-defined solutions and scalable product capabilities. This role focuses on end-to-end AI product lifecycle management across multiple customer deployments and requires a keen interest in the legal industry and how legal teams operate in practice. You will combine customer discovery, disciplined delivery, and strategic product judgment to ensure bespoke solutions create immediate customer value while generating reusable insights and capabilities for the broader product portfolio. Key Responsibilities Customer Engagement and Use-Case Discovery: Partner directly with law firms, corporate legal departments, legal operations teams, and internal stakeholders to understand workflows, pain points, risk considerations, and operational constraints. Translate ambiguous needs into clear product requirements, acceptance criteria, and measurable outcomes. Product Leadership Across FDE Engagements: Lead product execution across multiple legal FDE engagements. Establish priorities, structure discovery, guide delivery decisions, and maintain alignment among customers, Forward Deployed Engineers, Professional Services, and core product teams. Backlog and Execution Management: Own and maintain engagement backlogs with strong hygiene, prioritization, and transparency. Ensure work is scoped, sequenced, and tracked across discovery, build, validation, launch, and handoff. End-to-End Product Lifecycle Ownership: Manage product work from intake through development, deployment, adoption, release readiness, and transition to core product teams or ongoing customer ownership. Ensure decisions, context, and learnings are documented and reusable. Productization of Bespoke Legal Solutions: Identify recurring legal workflows, integration patterns, and solution components that can become repeatable capabilities. Recommend when work should remain customer-specific and when it should be generalized for broader market value. Legal AI Quality and Trust: Partner with engineering, subject-matter experts, and product teams to define validation criteria appropriate for legal workflows, including accuracy, transparency, traceability, security, and responsible AI considerations. Strategic Influence: Synthesize customer needs and deployment insights into recommendations for product roadmaps, reusable service offerings, enablement, and investment priorities. Required Qualifications 7+ years of product management experience, ideally in enterprise SaaS, AI-enabled products, workflow platforms, integrations, or implementation-heavy environments. Demonstrated experience leading complex, customer-facing product work across multiple stakeholders and parallel initiatives. Proven ability to convert ambiguous customer problems into clear product strategy, requirements, prioritization, and execution plans. Strong executive communication, facilitation, negotiation, and decision-making skills. Experience partnering closely with engineering teams and influencing cross-functional partners without direct authority. Preferred Qualifications Strong understanding of legal teams, legal operations, law firm workflows, or adjacent professional-service environments. Familiarity with legal use cases such as legal research, drafting, review, knowledge management, litigation, transactional, compliance, or legal operations. Hands-on experience with generative AI, agentic workflows, APIs, enterprise integrations, or document-intensive workflows. Proven track record of transitioning bespoke customer solutions into reusable product capabilities or scalable delivery patterns. New Position: This position is open due to an existing vacancy to support our evolving business needs. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $115,300 USD - $214,100 USD. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. For Ontario, Canada, the base compensation range for this role is $108,000 CAD - $158,000 CAD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth . click apply for full job details

Job Description Job Description Job Title: Solutions Operations Lead McLean, VA Onsite - onsite Security Clearance: Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; Responsibilities Oversee secure, scalable, and compliant cloud operations, deployment automation, DevSecOps practices, and infrastructure reliability across mission-critical environments. Lead day-to-day cloud and platform operations across AWS and hybrid environments, ensuring availability, resiliency, performance, and mission continuity. Manage provisioning, deployment, hardening, patching, and lifecycle management of cloud infrastructure and applications across various environments. Establish and enforce operational standards for environment readiness, configuration management, backup and recovery, monitoring, alerting, and incident response. Drive continuous improvement in platform reliability, operational efficiency, and service maturity through automation and standardization. Design, implement, and optimize DevSecOps pipelines and deployment automation using tools such as AWS CDK/Terraform/CloudFormation, Git, Jenkins/GitLab, GitHub Actions, AWS CodePipeline, Docker, and related technologies. Promote Infrastructure as Code (IaC) practices to standardize provisioning, improve repeatability, and reduce manual configuration drift across environments. Establish secure, scalable, and auditable CI/CD processes supporting rapid delivery while maintaining strong quality controls and release discipline. Partner with cybersecurity and compliance teams to implement secure operational practices aligned with NIST, CIS, FISMA, FedRAMP, and zero-trust principles. Ensure infrastructure, deployment workflows, and operational processes are audit-ready and support logging, monitoring, vulnerability remediation, access control, and evidence collection requirements. Lead remediation planning and operational risk reduction efforts to improve security and compliance posture. Support ATO-aligned operational activities, control implementation, and readiness documentation. Mentor and lead a team of DevSecOps, cloud, and platform engineers, fostering accountability, collaboration, and technical excellence. Collaborate with engineering, architecture, networking, security, and other stakeholders to align operations with enterprise standards and delivery timelines. Communicate operational status, risks, recommendations, and opportunities effectively to both technical and non-technical audiences. Develop and maintain operational documentation including SOPs, runbooks, architecture diagrams, deployment procedures, and secure configuration baselines. Define and track operational KPIs, deployment metrics, service health indicators, and compliance measures to support transparency and decision-making. Identify and implement process, tooling, and automation improvements to enhance reliability, security, and efficiency. Support business continuity, disaster recovery, and operational readiness planning. Requirements Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. Bachelor's degree in Engineering, Information Technology, Computer Science, or related field (or equivalent experience). Minimum TEN (10) years of experience in cloud operations, infrastructure engineering, DevOps/DevSecOps, or enterprise platform operations. Minimum THREE (3) years of experience in a technical leadership role, including leading or mentoring a team of engineers responsible for cloud, DevOps, platform, or security operations. Strong hands-on experience with AWS cloud services and hybrid infrastructure environments. Experience with Infrastructure as Code (IaC), Terraform, CloudFormation or AWS CDK for provisioning and managing cloud infrastructure. Proficiency in building and operating CI/CD pipelines and deployment automation using tools such as Git, GitLab, GitHub Actions, AWS SDK, AWS CodePipeline, and Docker. Deep understanding of DevSecOps principles, secure SDLC practices, release automation, and operational governance. Experience implementing security and compliance controls aligned with frameworks such as NIST, CIS, FISMA, FedRAMP, and zero-trust. Experience with system logging, monitoring, alerting, dashboards, and operational observability tools. Strong scripting and automation skills using Python, Bash, or similar languages. Ability to troubleshoot complex operational, deployment, and infrastructure issues across cloud and hybrid environments. Excellent written and verbal communication skills to collaborate effectively across teams and stakeholders. Nice-to-Have Skills AWS Certified DevOps Engineer - Professional, AWS Solutions Architect, AWS Security Specialty, or equivalent certification. Cybersecurity certifications such as Security+, CISSP, or similar. Experience supporting federal or highly regulated environments, including ATO, FISMA, FedRAMP. Experience with Kubernetes, Amazon EKS, and orchestration platforms. Knowledge of secrets management, policy-as-code, vulnerability scanning, and security automation tools. Experience designing high-availability architectures, disaster recovery, and continuity planning. Familiarity with monitoring and SIEM tools like CloudWatch, Splunk, Prometheus, Grafana. Experience supporting data platforms or AWS-native data services. Use of AI-assisted engineering tools for improving delivery and quality. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.