3 jobs found

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing & Channels (ARC) team sits within Airbnb Community Support and is responsible for powering intelligent, differentiated service experiences, ensuring every support request, across any channel, is addressed by the right expert at the right time. Our work directly drives faster resolutions, higher quality interactions, and exceptional customer satisfaction at scale. The Difference You Will Make: As a Senior Backend Engineer on the ARC team, you will contribute meaningfully across our core routing and differentiated service programs: Contribute to and lead engineering delivery on programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities. Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions. Help drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system. Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience. Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making. Support the team's technical growth by mentoring junior engineers and contributing to a culture of continuous improvement and engineering excellence. A Typical Day: Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences. Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment. Contribute to a culture of engineering excellence by role modeling best practices in design, code quality, and cross-functional collaboration. Participate in on-call rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure serving millions of Airbnb guests and hosts. Engage in sprint planning, backlog grooming, and design doc sharing sessions to keep ARC's delivery on track. Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency across AI-driven routing workflows. Collaborate with cross-regional engineering partners to align on shared routing capabilities and drive consistency across global support operations. Your Expertise: 6+ years of software development experience in service-oriented architectures and backend development. Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture. Experience designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios. Familiarity with RAG patterns, memory routing, and agent planning. Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience. Excellent collaboration and communication skills to work effectively across teams and domains. Passion for agile development, system optimization, and team productivity enhancements. Bachelor's and/or Master's/Ph.D. degree, preferably in Computer Science, or equivalent practical experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $196,000-$227,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at and our recruiters correspond only email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Job Description Job Description Job Title: Operations Lead Location: Chicago,Illinois Department: Delivery Operations Type: Full-Time Compensation: $60,000- $80,0000 (based on experience) Schedule: Monday-Friday 9am-5pm (occasional evenings/weekends) About Us: Majestic Photobooth creates custom photobooth experiences for brands, venues, and events nationwide. Since 2006, we've helped make events and spaces unforgettable through creative photo technology and innovative design. Position Overview: We're looking for a reliable Field Technician to install, maintain, and troubleshoot our photobooth systems at venues and partner locations. This role is hands-on and ideal for someone who enjoys working with technology, solving problems, and working independently in the field. ResponsibilitiesEvent Setup & Breakdown Transport, install, and configure photobooth equipment at event locations in accordance with event specifications and branding requirements. Install designed panels, overlays, and branded assets accurately and securely. Ensure all equipment is assembled safely, powered correctly, and fully operational prior to guest activation. Safely dismantle, pack, and prepare equipment for transport following event completion. Long-Term Installations & Venue Support Execute new long-term venue booth installations in alignment with Majestic operational standards. Perform on-site service visits including paper changes, hardware adjustments, and system resets. Respond to assigned support tickets in a timely and professional manner. Ensure booth uptime and functionality across all active venue placements. Technical Operation & Troubleshooting Power on, test, and operate booth hardware including camera systems, computers, printers, and lighting. Configure and verify software functionality including photo capture systems, filters, and brand assets. Troubleshoot real-time technical issues including Wi-Fi connectivity, hardware errors, and printer malfunctions. Escalate complex technical issues when necessary while maintaining clear documentation. Guest Interaction & Experience Greet and guide guests through the photobooth experience with professionalism and enthusiasm. Provide assistance and encouragement to ensure a smooth and enjoyable experience. Maintain an attentive presence during activations to proactively address issues. Uphold high standards of hospitality and brand representation at all times. Equipment Maintenance & Readiness Conduct pre-event and pre-installation checks to ensure equipment is clean, functional, and event-ready. Verify required consumables including printer paper and ink are stocked appropriately. Maintain organized inventory of field equipment and supplies. Report equipment damage, wear, or recurring issues promptly. Brand Representation Uphold Majestic presentation standards for booth appearance and overall setup. Act as a company ambassador in all interactions with clients, venues, and guests. Maintain professional appearance and conduct aligned with company values. Event Reporting & Operational Feedback Submit post-event and post-installation reports detailing technical issues, supply usage, and operational observations. Identify recurring challenges and communicate improvement opportunities. Contribute feedback that improves future installs, events, and service workflows. Other Duties & Special Projects Perform other duties and special projects as assigned in support of company growth and operational priorities. Qualifications: Experience with technical field service, AV, IT support, or electronics preferred Strong troubleshooting and problem-solving skills Comfortable working with computers, cameras, and printers Requirements: Valid driver's license Ability to lift up to 50lbs Legally authorized to work in the U.S. Why Join Majestic Photobooth? Competitive pay Paid time off Health insurance Paid parental leave Collaborative and creative team environment Powered by JazzHR sG39w3TWkr

SOR Pathfinder Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the SOR Pathfinder today! The SOR Pathfinder Job Summary The SOR Pathfinder serves as a member of the multi-disciplinary team providing direct engagement, assessment, referral, and on-going follow up with clients. Able to complete assessments and other required documents (C-SSRS, GPRAs, etc.), track referrals, and complete updates. Maintains positive connections to internal and external stakeholders and referral sources. Has excellent verbal, written, and computer skills. Must be legally able to operate and willing to use personal vehicle in the performance of job-related duties. Has a strong desire to work with individuals in substance use treatment and recovery with respectful understanding of multiple paths to recovery. This job description is not intended to be all inclusive; and employee will also perform other reasonable related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Daily Staff Duties. Ability to exercise sound judgment and effective decision-making and demonstrates non-judgmental support 1:1 with individuals and families around substance use disorder treatment and harm reduction. Keeps up to date on knowledge of community resources and referral processes to assist clients in setting and meeting goals and objectives (i.e., service planning around client needs). Ability to assess client functioning and level of need utilizing ASIs, and ASAMS and standard practice modalities as required. Provides effective and ethical 1:1 support by utilizing motivational interviewing and other approved best practice strategies or industry standards of care. Is an empathic listener and demonstrates flexibility in working with diverse populations with a strong interest in working with individuals with substance use and co-occurring issues. Responds to all messages, emails, and voicemails within 24 hours. Completes documentation and other tasks as assigned by supervisor before the end of each shift. Provides coverage for caseload coverage to ensure services continue when on leave. 2. Complete all required documentation within designated time frames. Ensures that documentation is completed accurately within required time frames: including, but not limited to Releases of Information, consents, referrals, and notes within TN-Wits, Centricity or other record as assigned. Responsible for completing Government Performance and Results (GPRAs) at three required time frames with program participants with a completion rate of 80% or greater. Arranges with supervisor a coverage plan to ensure services continue when team member is on leave or unavoidably unavailable to a specific client or clients. Completes logs, screening, follow up and any other required or requested tools accurately and on time, including closing and discharge documentation. Assists Team Leader with data ensuring program evaluation, quality assurance, and improvement indicators, and client satisfaction are regularly and accurately reflected. Keeps all private and/or confidential information in secure location or in approved locked HRMC bags and follows HIPAA and 42CFRPart2 regulations in all circumstances. Stays current on all required relias training, CPR, and First Aid certifications as well as verbal and physical de-escalation skills training. Ensures time sheets and other requirements are up-to-date and accurate. 3. Functions as a member of a multi-disciplinary team. Ability to present professionally and work within multi-disciplinary teams as a positive McNabb Center employee and community ambassador representing the client, program, and agency. Ability to set and maintain appropriate boundaries for quality service delivery and healthy self-care. Must be punctual and maintain good attendance. Maintains healthy two-way communication in person, by telephone, and within writing to effectively serve clients. Demonstrates willingness to promote a harmonious work environment by maintaining a positive and professional working relationship with all staff members, supervisors, and other internal and external stakeholders. Communicates and approaches conflict in a professional way with a problem-solving, win/win outcome as the goal. Possesses flexibility and is able to work independently in multiple locations in a variety of settings. COMPENSATION: Starting salary for this position is approximately $19.54/hr based on relevant experience and education. QUALIFICATIONS - SOR Pathfinder Experience / Education: Must have a Bachelor's degree in Counseling, Addictions, Social Work or other related field with two years of experience working with the population. Should have broad knowledge and understanding of Motivational Interviewing, stages of change, harm reduction and best practices regarding substance use disorder treatment and recovery. Must have experience and understanding in the areas of cultural diversity, human development, and treatment of substance use disorder, understanding of trauma-informed care, suicide prevention, crisis referral and extensive knowledge of community resources. Experience working with special populations including individuals with co-occurring disorders, substance use disorders and mental health disorders. Computer expertise is required as timesheets, training modules, email, and some program documentation are computer-based. Regular attendance is an essential job function. Must have an F-endorsement and be able to legally operate personal vehicle during the performance of job duties. Physical: Possible exposure to biological hazards. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 18.98-18.98 Hourly Wage PI81f2c7306ecb-9830