6 jobs found

Job Description Job Description Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. About the team: The Project Engineering team is a multidisciplinary engineering group within Automation Engineering Group, bringing mechanical, electrical, and controls engineering together under a single organization. The team serves as the engineering escalation path for the deployed fleet, taking on problems that exceed field-level troubleshooting and converting them into scoped, engineered, and standardized solutions. The team's work spans three connected areas. The first is the troubleshooting of complex problems: diagnosing multi-discipline failures across deployed robotic systems and engineering permanent, root-cause fixes rather than repeat repairs. The second is continuous improvement: converting recurring issues and field data into reliability upgrades and fleet-wide standardization. The third is support for existing and new product development and enhancements, in partnership with teams across the organization, to improve equipment currently in the field and to bring new capability online. Positioned at the intersection of design, commissioning, and field support, the team operates as a cross-functional unit, with engineers at the Bolingbrook hub working alongside field implementation resources across North America. The work is a deliberate blend of reactive support and proactive engineering, and each role on the team contributes to uptime, performance consistency, and long-term customer outcomes across the fleet. About the role: As a Controls and Automation Engineer, you will apply advanced engineering principles to the design, analysis, optimization, reliability, and continuous improvement of deployed robotic systems. You will independently evaluate complex, multidisciplinary technical problems, develop engineered solutions, and exercise technical judgment in determining how those solutions are designed, validated, and implemented across Formic's fleet in demanding production environments. This role blends reactive support with proactive engineering. You will diagnose complex issues, implement structured improvements, and partner cross-functionally to strengthen system stability across the fleet. Your work directly impacts uptime, performance consistency, and long-term customer outcomes. In this role you will: As a Robotics and Automation Project Engineer, Provide advanced engineering support for escalated technical issues, analyzing system behavior and developing troubleshooting and remediation strategies for execution by onsite teams. Diagnose and resolve complex automation failures to minimize production downtime Design and implement preventative and predictive strategies that improve system reliability Lead system-level continuous improvement initiatives, including hardware and software upgrades Analyze production data and diagnostic trends to identify systemic performance gaps Provide remote support by responding to service tickets, guiding troubleshooting efforts, and triaging to onsite teams when needed Partner with Product, Deployment, and Engineering teams to standardize equipment configurations and improve repeatability Own and maintain system documentation, including procedures, maintenance logs, and change-control records Serve as the escalation point for complex technical issues across the fleet Mentor field technicians and engineers on troubleshooting and system health best practices Ensure compliance with safety standards, internal quality requirements, and industry regulations Collaborate with vendors to improve parts availability, diagnostics capability, and technical support What makes you a great fit: Bachelor's degree in electrical engineering, mechanical engineering, controls engineering, mechatronics, robotics engineering, or another directly related engineering discipline 10+ years of experience in manufacturing automation or industrial robotics environments Strong proficiency in programming PLCs, robots, and industrial control systems Solid understanding of robotic systems, motion systems, and automated manufacturing equipment Hands-on experience diagnosing mechanical, electrical, and control system failures Ability to read electrical schematics and technical drawings Experience working in uptime-critical manufacturing environments Strong problem-solving skills and structured troubleshooting approach Clear written and verbal communication skills Ability to work independently while collaborating cross-functionally Willingness to travel up to 50% based on business needs Valid driver's license and ability to support local travel Bonus points if you have: Experience in high-volume manufacturing environments Experience standardizing equipment across multiple deployed sites Exposure to data-driven maintenance or predictive monitoring tools Our Total Rewards: At Formic, we believe people do their best work when they feel supported both professionally and personally. That's why we offer a comprehensive benefits and perks package for full-time, U.S.-based team members, including: Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most Paid Parental Leave Program: Up to 12 weeks of paid parental leave Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses Flexible Time Off: Take the time you need, when you need it, supported by our flexible PTO policy Compensation Philosophy Formic's pay and equity packages are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a meaningful part of our mutual investment: when Formic succeeds, so do you. Final offers are customized based on experience, geographic location, market considerations, and a candidate's preferred balance of cash and equity. Our goal is to attract and reward top talent who will have significant impact, and we are open to thoughtful discussions to align on the right structure. Compensation Range: $120,000-$145,000 USD What we look for: We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you! Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist. Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work. Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results. Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer. Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit. One Formic: You operate without silos. You practice radical helpfulness, document clearly, and make clean handoffs . click apply for full job details

National Radio Astronomy Observatory Title: Software Engineer II-III Location: 1011 Lopezville Rd, Socorro, NM 87801, USA• 5651 Balloon Fiesta Pkwy, Albuquerque, NM 87113, USA• 155 Observatory Rd, Green Bank, WV 24944, USA Requisition Number: 279 Job Family: Software Engineer Pay Type: Salary Required Education: CPP Position Description: Position Summary The National Radio Astronomy Observatory (NRAO) is a prestigious research and development organization that plays a vital role in the study of the universe. Associated Universities, Inc. (AUI) is a nonprofit organization that manages and operates the NRAO under a cooperative agreement with the National Science Foundation. The Observatory is a hub for technological and scientific collaboration, operating state-of-the-art radio telescope facilities for use by the international scientific community. The Observatory has been instrumental in the study of black holes, galaxies, and the early universe. NRAO is seeking an experienced Software Engineer to join the Online Software Group. The online system is the real-time heart of our observing software. It is responsible for configuring, controlling, and monitoring the real-time systems of our telescopes, including the the Very Large Array (VLA) in New Mexico, the Very Long Baseline Array (VLBA) spread across the US and its territories, and the Green Bank Telescope (GBT) in West Virginia. This software is responsible for taking scientific-domain configuration parameters and decomposing them into the hardware settings and motion commands required by our antennas, and into the corresponding configurations for the associated digital signal processing instruments (e.g. VEGAS for the GBT, and correlators for the VLA and the VLBA). When an observation runs, this software is what makes it happen. This position will be based in Albuquerque, NM, Socorro, NM, Charlottesville, VA or Green Bank, WV. For well-qualified candidates, a remote work arrangement may be considered. What You Will be Doing Designing, implementing, testing, and maintaining components of the online software that configure and control the VLA, VLBA, and GBT in real time. Develop and extend the translation layer that decomposes scientific-domain observing parameters into the engineering parameters the hardware understands: IF-chain configurations, antenna motion commands, and digital signal processing configurations for instruments like VEGAS, WIDAR, and DiFX. Model the observing domain in software - frequency setups, subband and baseband layouts, polarization products, timing and integration structure - and implement the rules, constraints, and legality checks that determine which configurations are achievable on which instrument. Work from interface control documents and hardware specifications, in close collaboration with the engineers and scientists who own the underlying subsystems, to ensure the commands the online system emits are correct and complete. Diagnose and resolve issues that span the layers between a scientist's observing specification and the command stream sent to the telescope, often in collaboration with telescope operators, engineers, and scientific staff. Support the evolution of the online system to meet new observing paradigms and instrumentation, including work that informs and feeds into the next generation Very Large Array (ngVLA). Write and maintain critical documentation, including requirements, software design documents, interface control documents, and user documentation. Participate in code review, testing, and release processes for software that runs mission-critical, 24/7 scientific facilities. Work Environment The successful candidate will join a team of professionals engaged in research and development in the fields of science, engineering, software development, and education. Work is typically performed in a research or development environment. Must be able to operate a personal computer. Occasional travel (domestic and international) may be required. Who You Are: Education A Bachelor's degree in computer science, engineering, scientific or related field; highly relevant experience may be considered in lieu of a Bachelor's degree. While not required, you may have an advanced degree in a related field. Experience One or more years of experience developing software applications. Candidates with progressively more experience will be considered for a higher-level position ranking. Relevant experience with radio astronomy operating software and procedures is preferred. Knowledge of radio astronomy theories and practice would be valuable. Demonstrated experience providing technical leadership of complex data acquisition, scheduling, and operational support systems is preferred. Skills and Competencies Proficiency with Java; familiarity with C/C++ and Python is valuable A solid understanding of object-oriented design and development Demonstrated ability to learn and apply new software languages and unfamiliar domains Understanding of networking concepts and technologies: multicast, TCP, UDP, HTTP, XML, JSON, REST Experience with version control software, testing methodologies, and CI/CD Strong interpersonal and communication skills, including the ability to work effectively with scientists and hardware engineers Comfort working in a Linux (RHEL) environment The following are highly preferred: Experience translating high-level domain concepts into machine- or hardware-level representations - compilers, planners, schedulers, configuration engines, or similar systems that turn intent into instructions Skill in domain modeling and in expressing complex validation rules and constraints clearly in code Experience with distributed systems, or with control and monitoring software for scientific, industrial, or other physical instruments A working comfort with mathematics and unit-bearing quantities - coordinate transformations, frequency and time calculations, and the care required to get them right Familiarity with signal processing concepts, digital IF chains, or correlator architectures Familiarity with basic astronomical principles, radio astronomy, or interferometry Experience collaborating in an Agile/Scrum environment, including sprint planning, estimating tasks, and breaking down requirements into user stories Note that this position does not involve direct hardware or firmware development; though an understanding of these systems and real-time control principles can be valuable. Your work will live at the layer above, producing correct hardware-level configurations and commands from scientific intent, against interfaces defined and maintained by others. Additional Requirement Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B Visas for this position. Total Rewards: Compensation The starting salary of this position is between $87,000 and $121,000. Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions. Benefits: Associated Universities, Inc (AUI) offers a comprehensive benefits package addressing the needs of employees and their families with most benefits beginning on the first day of employment, subject to eligibility requirements. AUI provides: Excellent paid time off (13 holidays, annual accrual of up to 24 vacation days) Medical, dental and vision plans are effective on the first day of employment. AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution. Click Total Rewards for more information. Application Instructions: Select the "Apply" button above. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position . Equal Opportunity Employer Statement: AUI is an equal opportunity employer. To view our complete statement, please visit . If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to . PM20 Compensation details: 00 Yearly Salary PIf669a7c2591a-1646

Job Description Job Description Note: If you are unable to complete this application due to a disability, contact Ocean Associates, Inc. at to ask for an accommodation or an alternative application process. Ocean Associates, Inc. (OAI) is seeking a full-time Oceanographic Data Specialist 1 to support the NOAA Center for Operational Oceanographic Products and Services (CO-OPS) in Silver Spring, MD. OAI is a Virginia corporation established in 2003 that provides consulting and technical services to the U.S. government, non-governmental organizations, international organizations, and the private sector. We specialize in scientific program and project management, strategic planning, professional and technical services and stakeholder engagement, supporting government contracts. CO-OPS is the authoritative source for accurate, reliable, and timely tides, water levels, currents, and other coastal oceanographic and meteorological information. Offering services that support safe and efficient maritime commerce and transportation, help protect public health and safety, and promote robust, resilient coastal communities. CO-OPS maintains ocean observing infrastructure, including more than 200 permanent water level stations on the U.S. coasts and Great Lakes, an integrated system of real-time sensors concentrated in busy seaports, and temporary meters that collect observations for tidal current predictions. Through these systems, CO-OPS provides the nation with historic and real-time data, forecasts, predictions, and scientific analyses that protect life, the economy, and the environment on the coast. Key Responsibilities May Include: Review, enter, and verify metadata and data according to established CO-OPS SOPs for all newly installed or existing water level stations, current meters, and meteorological and oceanographic sensors. Review and assess the quality of bench marks, surveying leveling records, and other data submitted from personnel in the field. Enter the information into the database and station packages. According to approved criteria, evaluate submitted documentation and data and provide written feedback. Load preliminary water level and current meter data into the database. Assist in troubleshooting water level, oceanographic, and meteorological data, and metadata issues as they arise. Develop, update, and maintain SOPs, manuals, and other technical documentation, including dynamic project instructions. Provide technical consultation in support of various CO-OPS partnerships. Provide oral and written presentations, as necessary. Participate in team and other operational meetings. Schedule and lead meetings with field personnel to discuss upcoming maintenance. Participate in field installations of sensors and in leveling of benchmarks to learn and understand CO-OPS observing systems and field procedures. Provide data analysis and produce charts, graphics, and other representations of engineering, oceanographic, and meteorological data. Location: Silver Spring, MD (Telework Eligible) Salary and Benefits: Full time. $23.00 - $28.00 depending on experience. Generous employee benefits. Required Qualifications/Skills: Master's degree in oceanography, meteorology, hydrology, physics, physical science, geophysics, civil engineering, or a bachelor's degree and 2 years of experience is required. Knowledge of physical oceanographic principles, especially those related to tides and tidal currents is preferred. Undergraduate or graduate coursework in oceanography, marine engineering, meteorology, and related subjects is preferred. Strong oral and written communication skills, as well as a demonstrated ability to work well independently and as part of a team, are required. Knowledge and experience with MATLAB, spreadsheets, statistics databases, and Structured Query Language (SQL) preferred. Experience with Geographic information Systems (GIS) and with the ESRI suite of GIS products or other commercial GIS software preferred. Ability to work effectively both individually and collaboratively in a team/group setting. Ability to receive constructive feedback and implement appropriate action. If you are interested in being considered for this position, please APPLY THROUGH OUR ADP WEB PORTAL, AT THE LINK AT THE TOP RIGHT OF THIS PAGE. Only qualified applicants that meet minimum experience or background requirements stated above need apply. When applying for this position you will be asked to upload your resume at the end of this online application. Applicants should submit a resume that includes the following: Cover letter that briefly describes how you meet the required and preferred qualifications listed. Work history for past 10 years or since last full-time education. Education. Previous experience or training with similar requirements. Three professional references. Include your name in the document file name. Upload your resume in readable, not scanned, PDF or Word format (PDF is preferred). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, complete the required employment eligibility verification document form upon hire, and successfully complete a federal government background check. Ocean Associates Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. OAI is a government contractor and is required by law to invite applicants to self-identify their race, gender, national origin, disability status and veteran status. OAI is required to use the information it collects as part of its future affirmative action efforts in hiring. The information is collected anonymously by computer and is not connected to your application. You will see a place to check certain boxes in OAI's online application. Even though the information is anonymous, self-identification is voluntary. You can always check the box that says you decline to self-identify. Note: If you are not selected, your materials may be retained for present or future opportunities. We may use your resume in bidding on a project and if we are awarded the work we will contact you before seeking further applicants. If you do not wish us to retain or use your resume to seek work for you, please let us know in the "Notes" section on the second page of the online application.

Reports to: CEO Compensation: $130,000 - $160,000 base + substantial equity (targeting 7-figure annual comp through upside) Location: San Francisco (Jackson Square) - onsite, high-collaboration role About Aonic Aonic is deploying AI to drastically reduce the cost of living. We are building Aonic Club: the club contract Costco proved over four decades, rebuilt online and AI-native - an annual membership that gets Americans elevated everyday products at cost, starting with functional nutrition. We make the products ourselves and run sourcing, content, forecasting and service with AI agents, which deletes the 30-40% of retail and marketing layers inside every consumer price. The savings go to members, not margins: under Kirkland wherever Costco competes, and on average 80% below the brands. Our ambition is extreme: 1 million members and a $10 billion company within a few years, built by a handful of humans with extreme leverage - AI agents running the operations, a community as the channel, and the AI dividend delivered to everyday America. Please find here our company introduction: The Role As our Founding Full-Stack Engineer , you will own engineering and empower all functions at Aonic. Your first job is to build the Aonic Club membership MVP on our Shopify + Recharge stack so we can launch our membership model by October 1st. Then you own the rest: the consumer app, the agents that run our operations, the data they learn from, storefront health, and privacy/compliance. This role is intentionally broad and demanding. It is designed for an engineer who has already shipped a consumer product and wants maximum ownership. We need someone who has put software in front of real customers and who can also set up agents, evals, and internal tools. What You'll Work On Aonic Club MVP Build the Aonic Club web application on our existing Shopify + Recharge stack. You will own maintenance and improvements after launch. Monitor and optimize page speed, app performance, and third-party script/pixel behavior across the storefront. Ensure tracking and consent tools stay properly configured and compliant with privacy regulations (CPRA and similar) Own engineering Architecture, stack choices, security, vendor and contractor decisions, and the databases behind the club. Consumer app Lead development of our React Native app from ground zero after the membership MVP is live. iOS first. The website converts; the app is where we build out our community. Agents, automation & systems Build LLM-powered agents and internal tools that run unattended in production - with evals, monitoring, and a human-in-the-loop where it matters AI, Automation & Systems Leverage AI, automation, and low-code tools to improve speed and quality of execution across all functions. Build internal tools, scripts, and workflows that reduce manual work. Continuously look for opportunities to replace effort with systems. Special Projects Tackle high-priority, ad-hoc problems directly with the CEO. Move fluidly between product, and infrastructure decisions. Hard Requirements To be successful in this role, all of the following must be true : You have shipped a consumer product as an engineer. An app/digital product that real customers used. You have proven full-stack ability in production. Native in TypeScript/React, node/python + track record of shipping fast and reliable code with AI tools Degree from a top-tier university in engineering, science, math, or a related field, or the equivalent in shipped work. Extremely hungry and ambitious , actively seeking responsibility and steep growth. Strong work ethic and intensity , comfortable operating in an environment that works 8-7 on Monday to Thursday and 8-5 on Fridays . The Profile We're Looking For This role requires a rare mix of traits: Book-smart : Strong academic foundation and structured thinking. Street-smart : Practical judgment, prioritization, and commercial intuition. Roll up your sleeves: No task is beneath you. We are on an ambitious mission and need everyone on the team to do what it takes to achieve our goals. People-smart : Able to work across functions without ego and communicate clearly. AI-native : Naturally reaches for AI and automation as a first instinct. High-agency : Sees problems, takes ownership, and executes without waiting. Taste: Design quality is why we can compete with Costco's native brand Kirkland. Content-native (preferred): As a bonus you love to generate content and ride with us the wave of authentic storytelling. Why Join Aonic? Direct Founder Exposure You will work side-by-side with the CEO on real decisions that shape the company. Real Ownership You will own engineering. No manager layer between you and the CEO. Elite, Small Team You will work with a tight group of highly driven operators in a no-bureaucracy environment. Modern Stack We invest in the best AI tools and expect you to use them aggressively. Meaningful Upside Meaningful equity, with compensation targeting 7-figure annual comp through upside. Compensation details: 00 Yearly Salary PIe8b65a9618de-5182

Full-time Company Description Mission Critical Group (MCG ) an end-to-end power systems and solutions provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future. Job Description The Testing Department is responsible for the delivery of quality Mission Critical Group products in a timely manner to support our efforts in being a best-in-class manufacturer. The overall objective of this position is to lead the work of testing and troubleshooting during the final assembly phase of electrical control and distribution equipment prior to client delivery to ensure product excellence and optimal functionality. Consistent and accurate representation of the Mission Critical Group brand, mission, vision, values, and organizational strategy are essential to achieving the goals of the organization. Accountabilities Supervise and schedule staff on projects to meet quality standards and on-time shipment requirements. Provide technical guidance and direct corrective actions of Test Technicians by demonstrating advanced knowledge and technical skills for testing Low and Medium Voltage switchgear. Perform diagnostics, troubleshoot, investigate, advise ONCR/NCRs, and repair all custom-built equipment prior to client shipment. Perform Factory Acceptance Tests using industry compliance standards, such as IEEE and ANSI, to show the functionality of Point Eight Power products and advise of interfacing capabilities with clients existing equipment. Interact with customers while providing design verifications and product reliability demonstrations during client witness testing activities. Train personnel in all areas of shop testing and troubleshooting, while providing expertise to Field Service Technicians on the floor or on-site for optimal client responsiveness and feedback capabilities. Ensure a safe workplace for all personnel and visitors to the Manufacturing floor through strict adherence to 5S safety standards as well as OSHA and EPA requirements. Manage test technician responsibilities to ensure they are contributing 90% of their time to directly adding value to jobs. Demonstrate a mastery level of technical skills about performing diagnostics, troubleshooting, and testing for reliability on Low, Medium, and Arc-Resistant switchgear and electrical control equipment using tools such as voltmeters, multimeters, etc. Verify and document that electricity can flow uninterrupted, HIPOT tests on copper bus, conduct lockout/tagout procedure, and all components within the unit operate at the specified current level. Investigate, advise ONCR/NCRs, ensure final product is consistent with technical schematics, perform basic device programming, and repair all custom-built equipment prior to client shipment as a measure of quality control. Perform Factory Acceptance Tests to ABS regulations using industry compliance standards, such as IEEE and ANSI, to show the functionality of Point Eight Power products and advise of interfacing capabilities with clients existing equipment. Identify functionality or defects through visual and electrical inspections on power distribution equipment and perform maintenance or repairs within testing guidelines. Interact with customers on design verifications and product reliability demonstrations during client witness testing activities, while strengthening partner and vendor relationships within Manufacturing. Advise and act as a resource to provide expertise and technical guidance to Wiremen or Field Service Technicians. Train personnel as a subject matter expert in all areas of shop testing and troubleshooting, while providing expertise to Field Service Technicians on the floor or on-site for optimal client responsiveness and feedback capabilities. Perform other duties as assigned. Qualifications Required knowledge/Experience 5+ years of experience testing equipment using IEEE or ANSI Acceptance Standards, required. Hands-on experience with electrical testing procedures and equipment. Working knowledge of medium-voltage (MV) and low-voltage (LV) switchgear, control panels, PCD, and crimp plate buildings Familiarity with UL 891, UL 1558, DLAH requirements, and related industry standards Understanding of electrical schematics, wiring diagrams, and test documentation Knowledge of safety protocols for working with energized electrical equipment Strong leadership and team development abilities Excellent problem-solving and root-cause analysis skills Clear, professional communication with internal teams and external clients Ability to manage multiple priorities and meet deadlines in a production environment Proficiency with standard manufacturing software and documentation systems Supervisory Requirements Directly supervises a team of Testers. Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies and company initiatives/goals. Education Highschool Diploma or GED required. Work Environment and Physical Demands This is a FLSA non-exempt position and is paid on an hourly basis, where project requirements and tight client deadlines may require workweeks over forty (40) hours (including weekends or holidays) This role is based on the production floor. This position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards. Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs. Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls. Lifting: Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards. Visual and Auditory Requirements: Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members. Additional Information A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we dont accept unsolicited resumes from agencies at this time. If we ever need an extra hand, well be sure to reach out to the community. Thanks for understanding! MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). PI93eb5-

Job Description Job Description Tier 2 Technician (A.K.A. The Technical Heavy-Hitter We've Been Looking For) Job Summary At INC Systems, we're not your typical Managed Service Provider (MSP). We've been helping businesses and non-profits wrangle their technology since 2004, and along the way we figured out a secret: people matter more than servers. Technology is just the tool we use to make lives easier, and occasionally to justify buying really cool gadgets. We're on the hunt for a seasoned Tier 2 Technician. The kind of person who sees a flashing red light on a firewall and gets curious instead of concerned. You're the technical backbone of our service team: part engineer, part detective, part mentor, and part "wait, how did you fix that so fast?" You'll own the tough tickets, lift up our Tier 1 team, own projects from kickoff to handoff, and help push our tools, processes, and automations forward. If you get a small dopamine hit from a clean PowerShell script, have opinions about VLAN design, and think "Office 365 admin" is a fun Saturday, keep reading. A Day in the Life Your day starts with a 15-minute team huddle where we talk priorities, escalations, overnight alerts, and (inevitably) someone makes a joke that's way too early for HR to hear about. From there, you're off. The morning might kick off with a backup job that threw a tantrum overnight. You'll dig into logs, pull in the vendor if you have to, and make sure our client's data is safe before they've even had their second coffee. Then a Tier 1 tech pings you: a user's Conditional Access policy is blocking them from a legitimate app. You walk the tech through the fix, explain the "why" (not just the "what"), and everyone leaves 2% smarter. By mid-morning you're on-site at a client. Maybe standing up a new server, cutting them over to our VOIP platform, or scoping a firewall replacement. You take notes like a hawk, because future-you will thank present-you when the ticket comes back in six months. Lunch happens. Opinions are shared. Someone defends a questionable streaming show. The darts may or may not start flying. Afternoon shifts into project and improvement mode. Sales needs your input on a network refresh quote: how many hours, what gear, what gotchas? A client is rolling out new software and wants to know if their infrastructure can handle it (spoiler: probably, with a nudge). And if there's a repetitive task draining hours out of the team's week, you're the type to ask, "why aren't we automating this?" and then actually do it. By end-of-day, you've closed tough tickets, made the Tier 1 team better, moved a project forward, and maybe shaved 20 minutes off a process that'll compound into weeks of reclaimed time. Victory dance optional. Encouraged. What You'll Be Doing (AKA Your Superpowers) Technical Heavy Lifting: Where the Tickets Get Real Own escalated tickets from Tier 1: the gnarly ones, the weird ones, the "this has never happened before" ones. Troubleshoot network issues end-to-end: DNS, DHCP, NAT, firewall rules, VLANs, routing, VPN tunnels, and the occasional haunted switch. Administer, troubleshoot, and optimize Microsoft 365 tenants (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access, the whole family). Support Windows Server environments (AD, Group Policy, DNS, DHCP, file services, RDS) and keep virtualization hosts happy. Own backup and disaster recovery, because the job isn't done until you've verified the restore actually works. Stand up, migrate, and maintain firewalls, switches, wireless, and VPN infrastructure across our client base. Roll out new clients and projects (onboarding, migrations, VOIP cutovers, hardware refreshes) with the kind of planning that makes the cutover day boring (in the best way). Making the Team Better: Because No One Levels Up Alone Coach and mentor the Tier 1 team. Walk them through the fix and the reasoning, so next time they've got it. Be the technical partner to our sales team: scope projects, estimate time and equipment, and flag the gotchas before they become change orders. Contribute to documentation like your future self is going to read it (because they will, at 11pm, on a Tuesday). Spot broken processes and fix them. Spot tedious processes and automate them. Spot tribal knowledge and write it down. Client-Facing Work: Yes, You'll Talk to Humans Work directly with clients to untangle issues, recommend solutions, and translate "IT" into English. Advise clients on hardware, software, and network changes when they're rolling out something new. Be the calm in the storm when things go sideways, because someone has to be, and you're really good at it. You Have (The Non-Negotiables) A genuine drive to deliver great customer service and help people. This is the whole job, honestly. Strong verbal and written communication, with the patience of a saint when things get chaotic. The ability to explain complicated tech to your grandmother and have her actually get it. Sharp problem-solving chops and a brain that likes logic puzzles. 5+ years working in IT (or a degree in a computer field plus serious hands-on time). 4+ years hands-on with VLANs, routing, firewall support, and VPN connectivity. 4+ years supporting server hardware (CPU/RAID/storage) and Windows Server environments. 4+ years of data backup and recovery work, plus corporate antivirus/EDR support. Strong working knowledge of network domains, Active Directory, and security tooling. Solid wireless technology chops (design, deployment, troubleshooting). Deep comfort with Microsoft 365 administration. Entra ID, Exchange Online, Teams, SharePoint, and Intune should all feel like home. Real troubleshooting skills around DNS, DHCP, NAT, and firewall rules (not just reading about them on Reddit). Strongly Preferred (A.K.A. You'll Fit Right In) PowerShell scripting and a general love for automating the boring stuff. If you've ever written a script just to avoid doing something twice, we're your people. Experience building automations that connect systems together (Power Automate, Graph API, webhooks, or similar). A habit of asking "why are we doing this manually?" and then doing something about it. Would Also Be Great If You Have Experience with ConnectWise Manage (our PSA). Bonus points if you've lived in it daily. Experience with NinjaOne RMM (or comparable RMM platforms like Datto, N-able, Kaseya). A+, Network+, Security+, and any Microsoft certifications (MS-900, AZ-104, MS-102, etc.). The ability to type 50+ wpm without staring at your keyboard. A passion for learning: new tools, new platforms, new anything. A love for technology, Star Wars, science, and gadgets. (Strong opinions welcome. Defending them at lunch is encouraged.) What You Get Starting salary depends on experience, certifications, and overall technical ability. $50k to $70k per year Quarterly and Annual Bonuses based on performance An opportunity to learn and expand your knowledge with the best team around We Have (Because We Actually Care) Paid vacation, PTO, and holiday pay. Unused vacation can be rolled over or sold back to the company. Great health insurance with a portion paid by INC, plus options for supplemental insurance and other payroll deduction plans. Matching retirement contributions. We match 4% of what you invest. Annual profit sharing. When the company wins, you win. This isn't a "maybe someday" perk, it's a real chunk of change that shows up every year based on how we do as a team. Quarterly and Annual bonuses that let you earn above your target pay. Family First Approach. Your family is the priority. When they need you, work waits. Casual, fun work atmosphere: ping pong table, dart board, comfortable break room, and a standing recommendation to keep a Nerf gun handy (you'll know why eventually). Snacks, food, ice cream, and plenty of coffee/tea options. The fridge gets restocked monthly. Where You Go From Here The Tier 2 Technician role is the second level of technical ability at INC Systems, and it's a real one. You're the support our Tier 1 team leans on and the person clients trust with the hard stuff. You'll know our processes, procedures, and tools inside and out. From here, there are a few paths. You might lean deeper into the technical track and grow into a Senior Engineer role, owning the hardest tickets, leading R&D on new technology, and shaping what we deploy next. Or you might lean toward account management, working closely with clients to make sure they're getting everything they should out of their technology. Every level has more responsibility, more perks, and a clear path for growth. We'd rather help you level up than lose you. Company Description In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success. . click apply for full job details