RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Defense Systems sector (NGDS) is looking for you to join our Advanced Weapons Business Unit to lead the future of Air Warfare Systems and drive excellence in missile development as a Consulting Chief Engineer. As part of NGDS, you'll collaborate with top leaders to bring game-changing capabilities to global defense systems. This leadership role is located in Northridge, CA. The selected candidate will be required to work full-time, on-site at our facility in Northridge, CA. What you will get to do: In this pivotal leadership position, you will drive innovation and technical excellence to ensure the successful delivery of AARGM and AARGM-ER across development, production, and sustainment phases. Ensure adherence to rigorous engineering processes across development, verification, production, and sustainment while maintaining compliance with company policies, procedures, and quality standards. Balance technical performance with cost and schedule to achieve Key Performance Parameters and Technical Performance Measures. Work across teams to promote the Integrated Functional Capability Strategy, advancing standards for hardware-software integration, testing, and delivery. Partner with the Advanced Weapons Chief Engineer to ensure alignment of Air Warfare Operating Unit missiles with Advanced Weapons Product Line objectives. Lead technical reviews and chair AWS Engineering and Software Configuration Control Boards, ensuring seamless integration across functions and programs. Support decision boards like Advanced Weapons Technical Review Board, Heads-Up Display meetings, Test Readiness Reviews, Program Management Reviews, and AWS Risk & Opportunity Management Board. Champion long-term strategic technical objectives at the program and portfolio levels. Identify opportunities to improve engagement and collaboration across Integrated Product Teams (IPTs) and deliverables. Provide technical oversight and conduct focused deep dives into hardware, software, and integration deliverables. Basic Qualifications for a Consulting Chief Engineer: Bachelor's degree in engineering or STEM-related discipline with 16 years of experience, or 14 years with a master's degree and 12 years of experience with a Ph.D. Experience leading engineering teams through design, integration and production of complex systems. Demonstrated performance addressing cost, schedule and technical quality for an engineering development or systems integration project. Excellent technical leadership skills, decisiveness, and ability to make sound technical judgments with limited information. Demonstrated ability to formally present technical solutions to senior leadership. Must have an active DoD Secret clearance (with a background investigation completed within the last 6 years or currently enrolled into Continuous Evaluation) Preferred Qualifications: Extensive knowledge of aerospace systems, including aircraft, missile, avionics, and software systems, and their design drivers. Proven expertise in Air Launched Weapon/Missile Systems Development, with hands-on experience integrating missile seekers, sensors, and software. Deep technical foundation in hardware/software integration, embedded systems, and lifecycle management-from concept through production and operations. Leadership experience, such as technical lead, IPT lead, or program-level leadership, with demonstrated success in team building, organizational development, and interpersonal communication. Living in Northridge offers a perfect combination of urban living with the beauty of nature. It is a short drive away from downtown Los Angeles, the Hollywood Hills, or the rest of the San Fernando Valley. Take advantage of your flexible work schedule to enjoy shopping at the local Northridge Fashion Center or spend time at the local Recreation Center as well as easy access to nearby protected natural areas such as the Chatsworth Reservoir, the Santa Susana Pass State Historic Park, Lake Balboa or within driving distance, spend a day at the beach or snow ski at our local mountains. With Cal State Northridge right in the heart of town, the area has an active college-town energy combined with family-friendly suburban charm. The stunning southern California climate makes for year-round easy living. With an average of 284 sunny days during the year, it is safe to say you'll have plenty of time to enjoy your outdoor activities to the fullest. For more information, please click on this link below: Northrop Grumman in Northridge-California - Northrop Grumman Primary Level Salary Range: $212,100.00 - $318,100.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
09/21/2026
Full time
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Defense Systems sector (NGDS) is looking for you to join our Advanced Weapons Business Unit to lead the future of Air Warfare Systems and drive excellence in missile development as a Consulting Chief Engineer. As part of NGDS, you'll collaborate with top leaders to bring game-changing capabilities to global defense systems. This leadership role is located in Northridge, CA. The selected candidate will be required to work full-time, on-site at our facility in Northridge, CA. What you will get to do: In this pivotal leadership position, you will drive innovation and technical excellence to ensure the successful delivery of AARGM and AARGM-ER across development, production, and sustainment phases. Ensure adherence to rigorous engineering processes across development, verification, production, and sustainment while maintaining compliance with company policies, procedures, and quality standards. Balance technical performance with cost and schedule to achieve Key Performance Parameters and Technical Performance Measures. Work across teams to promote the Integrated Functional Capability Strategy, advancing standards for hardware-software integration, testing, and delivery. Partner with the Advanced Weapons Chief Engineer to ensure alignment of Air Warfare Operating Unit missiles with Advanced Weapons Product Line objectives. Lead technical reviews and chair AWS Engineering and Software Configuration Control Boards, ensuring seamless integration across functions and programs. Support decision boards like Advanced Weapons Technical Review Board, Heads-Up Display meetings, Test Readiness Reviews, Program Management Reviews, and AWS Risk & Opportunity Management Board. Champion long-term strategic technical objectives at the program and portfolio levels. Identify opportunities to improve engagement and collaboration across Integrated Product Teams (IPTs) and deliverables. Provide technical oversight and conduct focused deep dives into hardware, software, and integration deliverables. Basic Qualifications for a Consulting Chief Engineer: Bachelor's degree in engineering or STEM-related discipline with 16 years of experience, or 14 years with a master's degree and 12 years of experience with a Ph.D. Experience leading engineering teams through design, integration and production of complex systems. Demonstrated performance addressing cost, schedule and technical quality for an engineering development or systems integration project. Excellent technical leadership skills, decisiveness, and ability to make sound technical judgments with limited information. Demonstrated ability to formally present technical solutions to senior leadership. Must have an active DoD Secret clearance (with a background investigation completed within the last 6 years or currently enrolled into Continuous Evaluation) Preferred Qualifications: Extensive knowledge of aerospace systems, including aircraft, missile, avionics, and software systems, and their design drivers. Proven expertise in Air Launched Weapon/Missile Systems Development, with hands-on experience integrating missile seekers, sensors, and software. Deep technical foundation in hardware/software integration, embedded systems, and lifecycle management-from concept through production and operations. Leadership experience, such as technical lead, IPT lead, or program-level leadership, with demonstrated success in team building, organizational development, and interpersonal communication. Living in Northridge offers a perfect combination of urban living with the beauty of nature. It is a short drive away from downtown Los Angeles, the Hollywood Hills, or the rest of the San Fernando Valley. Take advantage of your flexible work schedule to enjoy shopping at the local Northridge Fashion Center or spend time at the local Recreation Center as well as easy access to nearby protected natural areas such as the Chatsworth Reservoir, the Santa Susana Pass State Historic Park, Lake Balboa or within driving distance, spend a day at the beach or snow ski at our local mountains. With Cal State Northridge right in the heart of town, the area has an active college-town energy combined with family-friendly suburban charm. The stunning southern California climate makes for year-round easy living. With an average of 284 sunny days during the year, it is safe to say you'll have plenty of time to enjoy your outdoor activities to the fullest. For more information, please click on this link below: Northrop Grumman in Northridge-California - Northrop Grumman Primary Level Salary Range: $212,100.00 - $318,100.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Job Description Job Description POSITION TITLE: Business Solution Consultant CLEARANCE REQUIRED: Top Secret (TS) ABOUT US: At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners. We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes. Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth. THE ROLE: We're looking for a Business Solution Consultant to help federal clients solve complex business challenges and maximize the value of their ServiceNow investment. This role combines business analysis, process consulting, and solution design to ensure projects deliver measurable outcomes for our customers. You'll work directly with client stakeholders to understand their objectives, lead requirements gathering and process discovery efforts, and translate business needs into practical, scalable solutions. As a senior member of the team, you'll provide leadership within project engagements, help drive decisions, and bring clarity to complex or ambiguous situations. This is a highly collaborative, client-facing role that requires strong communication skills, business acumen, and the ability to influence stakeholders at all levels. You'll partner closely with developers, architects, and project leaders while serving as a trusted advisor to customers and a mentor to less experienced team members. If you enjoy solving business problems, building strong client relationships, and helping organizations achieve meaningful results, we'd like to hear from you. TO BE SUCCESSFUL HERE YOU WILL: Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices. Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally. Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes. Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW. Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART. Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers. Collaborate effectively with cross-functional customer and project delivery teams. Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes. Ensure alignment of solutions with both ServiceNow capabilities and broader organizational goals. Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations. Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution. May occasionally provide mentoring to peers within the project team and function. REQUIRED QUALIFICATIONS: Must possess a current Top Secret (TS) security clearance. Must be willing and eligible to obtain SCI access as required for the role. Must be willing to work onsite five days per week in a secure SCIF environment in the Northern Virginia/DMV area. 5-7 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment. ServiceNow Certified System Administrator (CSA) certification. Expertise with the ServiceNow ITSM application suite. Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.). Demonstrated expertise in applying business analysis, requirements management, and process documentation methodologies, techniques, frameworks, and standards. Strong understanding of ITIL principles and their application in service management contexts. Familiarity with Agile delivery practices and frameworks (e.g., Scrum, Kanban, SAFe ). Excellent presentation and facilitation skills, with experience driving product demonstrations and engaging senior customer stakeholders. Bachelor's degree in Business, Information Technology, or a related field (desired, but not required). Relevant experience may be considered in place of formal education. NICE TO HAVE QUALIFICATIONS: Previous SCI access within the past 25 months is highly preferred. CBAP (Certified Business Analysis Professional) ITIL certification(s). Proficiency in ServiceNow application suites beyond ITSM (e.g., ITAM, SPM, ITOM). Familiarity with leading process mining tools such as Aris, Celonis, and Signavio. Prior hands-on experience in business or technical roles that utilized ServiceNow solutions to perform or facilitate job duties. Experience working with government or public sector agencies. OUR TALENT VISION: We take ownership in our customers' success, delivering excellence with purpose and precision, every time. We're passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities. Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions. Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value. We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement. OUR BENEFITS: Ongoing personal and professional development opportunities. Flexible paid time off, plus 12 paid holidays. Premium healthcare plans - Medical, Dental, Vision - including HSA and FSA options. Qualified 401(k) program. PHYSICAL DEMANDS This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions. WORK ENVIRONMENT The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels. EQUAL OPPORTUNITY EMPLOYER Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law. DISCLAIMER This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
09/20/2026
Full time
Job Description Job Description POSITION TITLE: Business Solution Consultant CLEARANCE REQUIRED: Top Secret (TS) ABOUT US: At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners. We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes. Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth. THE ROLE: We're looking for a Business Solution Consultant to help federal clients solve complex business challenges and maximize the value of their ServiceNow investment. This role combines business analysis, process consulting, and solution design to ensure projects deliver measurable outcomes for our customers. You'll work directly with client stakeholders to understand their objectives, lead requirements gathering and process discovery efforts, and translate business needs into practical, scalable solutions. As a senior member of the team, you'll provide leadership within project engagements, help drive decisions, and bring clarity to complex or ambiguous situations. This is a highly collaborative, client-facing role that requires strong communication skills, business acumen, and the ability to influence stakeholders at all levels. You'll partner closely with developers, architects, and project leaders while serving as a trusted advisor to customers and a mentor to less experienced team members. If you enjoy solving business problems, building strong client relationships, and helping organizations achieve meaningful results, we'd like to hear from you. TO BE SUCCESSFUL HERE YOU WILL: Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices. Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally. Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes. Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW. Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART. Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers. Collaborate effectively with cross-functional customer and project delivery teams. Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes. Ensure alignment of solutions with both ServiceNow capabilities and broader organizational goals. Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations. Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution. May occasionally provide mentoring to peers within the project team and function. REQUIRED QUALIFICATIONS: Must possess a current Top Secret (TS) security clearance. Must be willing and eligible to obtain SCI access as required for the role. Must be willing to work onsite five days per week in a secure SCIF environment in the Northern Virginia/DMV area. 5-7 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment. ServiceNow Certified System Administrator (CSA) certification. Expertise with the ServiceNow ITSM application suite. Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.). Demonstrated expertise in applying business analysis, requirements management, and process documentation methodologies, techniques, frameworks, and standards. Strong understanding of ITIL principles and their application in service management contexts. Familiarity with Agile delivery practices and frameworks (e.g., Scrum, Kanban, SAFe ). Excellent presentation and facilitation skills, with experience driving product demonstrations and engaging senior customer stakeholders. Bachelor's degree in Business, Information Technology, or a related field (desired, but not required). Relevant experience may be considered in place of formal education. NICE TO HAVE QUALIFICATIONS: Previous SCI access within the past 25 months is highly preferred. CBAP (Certified Business Analysis Professional) ITIL certification(s). Proficiency in ServiceNow application suites beyond ITSM (e.g., ITAM, SPM, ITOM). Familiarity with leading process mining tools such as Aris, Celonis, and Signavio. Prior hands-on experience in business or technical roles that utilized ServiceNow solutions to perform or facilitate job duties. Experience working with government or public sector agencies. OUR TALENT VISION: We take ownership in our customers' success, delivering excellence with purpose and precision, every time. We're passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities. Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions. Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value. We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement. OUR BENEFITS: Ongoing personal and professional development opportunities. Flexible paid time off, plus 12 paid holidays. Premium healthcare plans - Medical, Dental, Vision - including HSA and FSA options. Qualified 401(k) program. PHYSICAL DEMANDS This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions. WORK ENVIRONMENT The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels. EQUAL OPPORTUNITY EMPLOYER Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law. DISCLAIMER This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
Job Description Job Description POSITION TITLE: Business Solution Consultant CLEARANCE REQUIRED: Top Secret (TS) ABOUT US: At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners. We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes. Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth. THE ROLE: We're looking for a Business Solution Consultant to help federal clients solve complex business challenges and maximize the value of their ServiceNow investment. This role combines business analysis, process consulting, and solution design to ensure projects deliver measurable outcomes for our customers. You'll work directly with client stakeholders to understand their objectives, lead requirements gathering and process discovery efforts, and translate business needs into practical, scalable solutions. As a senior member of the team, you'll provide leadership within project engagements, help drive decisions, and bring clarity to complex or ambiguous situations. This is a highly collaborative, client-facing role that requires strong communication skills, business acumen, and the ability to influence stakeholders at all levels. You'll partner closely with developers, architects, and project leaders while serving as a trusted advisor to customers and a mentor to less experienced team members. If you enjoy solving business problems, building strong client relationships, and helping organizations achieve meaningful results, we'd like to hear from you. TO BE SUCCESSFUL HERE YOU WILL: Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices. Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally. Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes. Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW. Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART. Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers. Collaborate effectively with cross-functional customer and project delivery teams. Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes. Ensure alignment of solutions with both ServiceNow capabilities and broader organizational goals. Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations. Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution. May occasionally provide mentoring to peers within the project team and function. REQUIRED QUALIFICATIONS: Must possess a current Top Secret (TS) security clearance. Must be willing and eligible to obtain SCI access as required for the role. Must be willing to work onsite five days per week in a secure SCIF environment in the Northern Virginia/DMV area. 5-7 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment. ServiceNow Certified System Administrator (CSA) certification. Expertise with the ServiceNow ITSM application suite. Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.). Demonstrated expertise in applying business analysis, requirements management, and process documentation methodologies, techniques, frameworks, and standards. Strong understanding of ITIL principles and their application in service management contexts. Familiarity with Agile delivery practices and frameworks (e.g., Scrum, Kanban, SAFe ). Excellent presentation and facilitation skills, with experience driving product demonstrations and engaging senior customer stakeholders. Bachelor's degree in Business, Information Technology, or a related field (desired, but not required). Relevant experience may be considered in place of formal education. NICE TO HAVE QUALIFICATIONS: Previous SCI access within the past 25 months is highly preferred. CBAP (Certified Business Analysis Professional) ITIL certification(s). Proficiency in ServiceNow application suites beyond ITSM (e.g., ITAM, SPM, ITOM). Familiarity with leading process mining tools such as Aris, Celonis, and Signavio. Prior hands-on experience in business or technical roles that utilized ServiceNow solutions to perform or facilitate job duties. Experience working with government or public sector agencies. OUR TALENT VISION: We take ownership in our customers' success, delivering excellence with purpose and precision, every time. We're passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities. Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions. Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value. We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement. OUR BENEFITS: Ongoing personal and professional development opportunities. Flexible paid time off, plus 12 paid holidays. Premium healthcare plans - Medical, Dental, Vision - including HSA and FSA options. Qualified 401(k) program. PHYSICAL DEMANDS This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions. WORK ENVIRONMENT The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels. EQUAL OPPORTUNITY EMPLOYER Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law. DISCLAIMER This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
09/17/2026
Full time
Job Description Job Description POSITION TITLE: Business Solution Consultant CLEARANCE REQUIRED: Top Secret (TS) ABOUT US: At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners. We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes. Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth. THE ROLE: We're looking for a Business Solution Consultant to help federal clients solve complex business challenges and maximize the value of their ServiceNow investment. This role combines business analysis, process consulting, and solution design to ensure projects deliver measurable outcomes for our customers. You'll work directly with client stakeholders to understand their objectives, lead requirements gathering and process discovery efforts, and translate business needs into practical, scalable solutions. As a senior member of the team, you'll provide leadership within project engagements, help drive decisions, and bring clarity to complex or ambiguous situations. This is a highly collaborative, client-facing role that requires strong communication skills, business acumen, and the ability to influence stakeholders at all levels. You'll partner closely with developers, architects, and project leaders while serving as a trusted advisor to customers and a mentor to less experienced team members. If you enjoy solving business problems, building strong client relationships, and helping organizations achieve meaningful results, we'd like to hear from you. TO BE SUCCESSFUL HERE YOU WILL: Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices. Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally. Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes. Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW. Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART. Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers. Collaborate effectively with cross-functional customer and project delivery teams. Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes. Ensure alignment of solutions with both ServiceNow capabilities and broader organizational goals. Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations. Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution. May occasionally provide mentoring to peers within the project team and function. REQUIRED QUALIFICATIONS: Must possess a current Top Secret (TS) security clearance. Must be willing and eligible to obtain SCI access as required for the role. Must be willing to work onsite five days per week in a secure SCIF environment in the Northern Virginia/DMV area. 5-7 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment. ServiceNow Certified System Administrator (CSA) certification. Expertise with the ServiceNow ITSM application suite. Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.). Demonstrated expertise in applying business analysis, requirements management, and process documentation methodologies, techniques, frameworks, and standards. Strong understanding of ITIL principles and their application in service management contexts. Familiarity with Agile delivery practices and frameworks (e.g., Scrum, Kanban, SAFe ). Excellent presentation and facilitation skills, with experience driving product demonstrations and engaging senior customer stakeholders. Bachelor's degree in Business, Information Technology, or a related field (desired, but not required). Relevant experience may be considered in place of formal education. NICE TO HAVE QUALIFICATIONS: Previous SCI access within the past 25 months is highly preferred. CBAP (Certified Business Analysis Professional) ITIL certification(s). Proficiency in ServiceNow application suites beyond ITSM (e.g., ITAM, SPM, ITOM). Familiarity with leading process mining tools such as Aris, Celonis, and Signavio. Prior hands-on experience in business or technical roles that utilized ServiceNow solutions to perform or facilitate job duties. Experience working with government or public sector agencies. OUR TALENT VISION: We take ownership in our customers' success, delivering excellence with purpose and precision, every time. We're passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities. Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions. Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value. We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement. OUR BENEFITS: Ongoing personal and professional development opportunities. Flexible paid time off, plus 12 paid holidays. Premium healthcare plans - Medical, Dental, Vision - including HSA and FSA options. Qualified 401(k) program. PHYSICAL DEMANDS This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions. WORK ENVIRONMENT The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels. EQUAL OPPORTUNITY EMPLOYER Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law. DISCLAIMER This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
