At Sword, we're building AI to heal billions and unlock humanity's full potential. In doing so, we're pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need-and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. AI Proficiency at Sword AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework - be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) - Uses AI daily to boost personal productivity Builder (Level 2) - Creates workflows and tools that elevate the whole team Integrator (Level 3) - Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. Role As Security Operations Lead, you'll lead our SecOps squad and own how Sword detects, investigates, and responds to threats. You'll help structure how this function operates - setting the direction on SIEM architecture, detection engineering, and incident response - and use automation and AI to scale a focused team across a fast-growing, multi-continent footprint. You'll be a core voice in our security strategy, and the systems, processes, and culture you build will set the bar for how Sword protects 700,000+ members. To get to know more about our Tech Stack, check here. What you'll be doing Serve as the hands-on technical lead for Sword's Security Operations Center. Setting the technical direction - architecting the SIEM, engineering detection logic, executing incident response, and building the technical roadmap to scale our defenses as the company grows. Own the SIEM end-to-end (architecture, data sources, normalization, retention, cost, and tuning) and evolve detection-as-code content aligned to MITRE ATT&CK and Sword's threat model. Lead the SOC/CSIRT team technically - mentoring detection and response engineers, raising the bar on investigations, running on-call and escalation models, and acting as commander for major incidents. Set the strategy and technical direction for Sword's Security Operations Center - defining the operating model, SIEM and detection architecture, incident response capability, and the roadmap to scale them as the company grows. Drive an AI- and automation-first transformation of security operations: design SOAR playbooks, agentic and LLM-assisted triage workflows, and ML-driven detection to reduce MTTD/MTTR, expand coverage, and let a lean team operate at enterprise scale. Lead high-severity incident response from detection through containment, eradication, recovery, and post-incident review, partnering with engineering, IT, legal, and executive stakeholders during critical events. Run the threat intelligence and threat hunting programs, converting emerging TTPs into new detections, proactive hardening, and informed risk decisions. Advanced Incident Response & Threat Hunting: Lead end-to-end incident investigations in Google SecOps, leveraging complex telemetry correlation to proactively hunt for threats, contain active incidents, and drive root-cause remediation. Define and report on SOC performance - MTTD, MTTR, coverage, automation rate, false-positive rate, on-call health - and use those metrics to drive measurable, continuous improvement. Influence security architecture and engineering decisions across the company, ensuring detection, response, and recovery are built into new products, platforms, and infrastructure from day one. Detection & Automation Leadership: Architect, refine, and maintain custom YARA-L detection rules and SOAR playbooks in Google SecOps to automate triage, alert enrichment, and initial incident response. What you need to have Required: Public Trust Clearance - Candidates must be able to obtain and maintain a US public trust clearance. Bachelor's degree in Computer Science, Cybersecurity, or equivalent professional experience. 7+ years experience in Security Operations Proven experience scaling a SOC through automation and AI - SOAR, hyperautomation, LLM-assisted triage, agentic workflows, or ML-driven detection - with measurable impact on MTTR, coverage, or analyst leverage. Hands-on experience structuring a SOC, either building one from the ground up or maturing one through significant transformation - SIEM selection, implementation or migration, detection engineering practice, runbook libraries, on-call rotations, and operating metrics. Deep SIEM expertise (Splunk, Sentinel, Google SecOps/Chronicle, Elastic, or similar) - ingestion architecture, detection-as-code, query optimization, and coverage-versus-cost tradeoffs. Highly preferred: Google SecOps/Chronicle Prior experience as the technical lead of a SOC or CSIRT team - owning the full incident response lifecycle, mentoring analysts and engineers, and acting as on-call/incident commander during major incidents. Strong incident response track record - leading high-severity investigations, root cause analysis, digital forensics, and post-incident reviews that produced durable improvements. Solid experience in cloud environments (AWS and/or GCP), with strong understanding of cloud-native threats and controls. Strong scripting and development skills (Python, Go, Bash, or similar) for building automation, integrations, and internal tooling. Working knowledge of EDR/XDR, identity, and network detection telemetry, and how to combine signals into high-fidelity detections. Fluency with security frameworks and standards (NIST 800-61, CIS Controls, MITRE ATT&CK, ISO 27001) and the judgment to apply them pragmatically. Background in threat modeling, adversary emulation, and risk-based alert tuning. Excellent communicator - able to brief executives during a Sev1, write a clear post-mortem, and translate technical risk into business language for non-technical audiences. Proven track record of leading cross-functional efforts in high-pressure situations and fostering collaboration across InfoSec, IT, and engineering. Forensics experience, investigating incidents and preserving digital evidence. Public Trust Clearance Candidates must be able to obtain and maintain a US public trust clearance. Please note that US citizenship is required to obtain and maintain a government security clearance. The range below reflects base, variable, and equity for this role. This is a starting point, not a ceiling - once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact. Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation. Total Compensation Range $133,978-$210,537 USD Country-specific benefits may vary and will be detailed separately. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
09/23/2026
Full time
At Sword, we're building AI to heal billions and unlock humanity's full potential. In doing so, we're pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need-and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. AI Proficiency at Sword AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework - be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) - Uses AI daily to boost personal productivity Builder (Level 2) - Creates workflows and tools that elevate the whole team Integrator (Level 3) - Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. Role As Security Operations Lead, you'll lead our SecOps squad and own how Sword detects, investigates, and responds to threats. You'll help structure how this function operates - setting the direction on SIEM architecture, detection engineering, and incident response - and use automation and AI to scale a focused team across a fast-growing, multi-continent footprint. You'll be a core voice in our security strategy, and the systems, processes, and culture you build will set the bar for how Sword protects 700,000+ members. To get to know more about our Tech Stack, check here. What you'll be doing Serve as the hands-on technical lead for Sword's Security Operations Center. Setting the technical direction - architecting the SIEM, engineering detection logic, executing incident response, and building the technical roadmap to scale our defenses as the company grows. Own the SIEM end-to-end (architecture, data sources, normalization, retention, cost, and tuning) and evolve detection-as-code content aligned to MITRE ATT&CK and Sword's threat model. Lead the SOC/CSIRT team technically - mentoring detection and response engineers, raising the bar on investigations, running on-call and escalation models, and acting as commander for major incidents. Set the strategy and technical direction for Sword's Security Operations Center - defining the operating model, SIEM and detection architecture, incident response capability, and the roadmap to scale them as the company grows. Drive an AI- and automation-first transformation of security operations: design SOAR playbooks, agentic and LLM-assisted triage workflows, and ML-driven detection to reduce MTTD/MTTR, expand coverage, and let a lean team operate at enterprise scale. Lead high-severity incident response from detection through containment, eradication, recovery, and post-incident review, partnering with engineering, IT, legal, and executive stakeholders during critical events. Run the threat intelligence and threat hunting programs, converting emerging TTPs into new detections, proactive hardening, and informed risk decisions. Advanced Incident Response & Threat Hunting: Lead end-to-end incident investigations in Google SecOps, leveraging complex telemetry correlation to proactively hunt for threats, contain active incidents, and drive root-cause remediation. Define and report on SOC performance - MTTD, MTTR, coverage, automation rate, false-positive rate, on-call health - and use those metrics to drive measurable, continuous improvement. Influence security architecture and engineering decisions across the company, ensuring detection, response, and recovery are built into new products, platforms, and infrastructure from day one. Detection & Automation Leadership: Architect, refine, and maintain custom YARA-L detection rules and SOAR playbooks in Google SecOps to automate triage, alert enrichment, and initial incident response. What you need to have Required: Public Trust Clearance - Candidates must be able to obtain and maintain a US public trust clearance. Bachelor's degree in Computer Science, Cybersecurity, or equivalent professional experience. 7+ years experience in Security Operations Proven experience scaling a SOC through automation and AI - SOAR, hyperautomation, LLM-assisted triage, agentic workflows, or ML-driven detection - with measurable impact on MTTR, coverage, or analyst leverage. Hands-on experience structuring a SOC, either building one from the ground up or maturing one through significant transformation - SIEM selection, implementation or migration, detection engineering practice, runbook libraries, on-call rotations, and operating metrics. Deep SIEM expertise (Splunk, Sentinel, Google SecOps/Chronicle, Elastic, or similar) - ingestion architecture, detection-as-code, query optimization, and coverage-versus-cost tradeoffs. Highly preferred: Google SecOps/Chronicle Prior experience as the technical lead of a SOC or CSIRT team - owning the full incident response lifecycle, mentoring analysts and engineers, and acting as on-call/incident commander during major incidents. Strong incident response track record - leading high-severity investigations, root cause analysis, digital forensics, and post-incident reviews that produced durable improvements. Solid experience in cloud environments (AWS and/or GCP), with strong understanding of cloud-native threats and controls. Strong scripting and development skills (Python, Go, Bash, or similar) for building automation, integrations, and internal tooling. Working knowledge of EDR/XDR, identity, and network detection telemetry, and how to combine signals into high-fidelity detections. Fluency with security frameworks and standards (NIST 800-61, CIS Controls, MITRE ATT&CK, ISO 27001) and the judgment to apply them pragmatically. Background in threat modeling, adversary emulation, and risk-based alert tuning. Excellent communicator - able to brief executives during a Sev1, write a clear post-mortem, and translate technical risk into business language for non-technical audiences. Proven track record of leading cross-functional efforts in high-pressure situations and fostering collaboration across InfoSec, IT, and engineering. Forensics experience, investigating incidents and preserving digital evidence. Public Trust Clearance Candidates must be able to obtain and maintain a US public trust clearance. Please note that US citizenship is required to obtain and maintain a government security clearance. The range below reflects base, variable, and equity for this role. This is a starting point, not a ceiling - once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact. Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation. Total Compensation Range $133,978-$210,537 USD Country-specific benefits may vary and will be detailed separately. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Job Description Job Description About Us: Versana is an industry-backed fintech on a mission to make the syndicated loan market better. By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our platform, participants can rest assured they are accessing the loan market's most credible source of deal information. About You: Versana is seeking a highly motivated, analytical, and proactive Business Operations Analyst to support critical operational functions across the organization. This is a highly visible, cross-functional role that combines client onboarding, vendor due diligence, operational governance, executive reporting, data analysis and cross-functional coordination. The successful candidate will partner closely with teams to drive key initiatives and operational outcomes. We are looking for someone who can independently prioritize competing demands, navigate ambiguity with confidence, influence stakeholders across the organization, and deliver high-quality results with minimal oversight. Key Responsibilities Client Onboarding, Vendor Due Dilligence + Risk Management Serve as the primary subject matter expert for third-party onboarding, vendor due diligence, information security assessments, procurement requests, and client risk management processes. Manage onboarding activities from initiation through completion, coordinating efforts across Information Security, Product, Engineering, Operations, Legal, Finance, and Executive Leadership. Partner directly with clients to ensure timely completion of onboarding requests, questionnaires, audits, and due diligence activities. Build and maintain deep knowledge of Versana's platform, security controls, policies, and operational processes. Maintain response libraries, supporting documentation, and process improvements that increase efficiency and consistency. Continuously identify opportunities to improve onboarding workflows and client experience. Client Operations + Service Delivery Own customer SLA reporting and monitoring, ensuring performance remains aligned with contractual obligations. Develop and deliver recurring customer and operational performance reporting. Analyze trends and identify opportunities to improve service delivery and operational effectiveness. Partner with Client Success, Product, and Engineering teams to enhance the client experience. Support operational readiness and execution for new clients, products, and strategic initiatives. Operational Governance, Polices + Internal Controls Maintain the company's policy inventory and governance framework, including coordinating periodic reviews and updates. Support operational risk management, audit activities, and compliance initiatives. Partner with leadership to strengthen internal controls, governance processes, and operational maturity. Coordinate cross-functional activities related to audits, certifications, customer requests, and regulatory inquiries. Identify operational risks and recommend process improvements and mitigation strategies. Executive Reporting + Business Intelligence Develop executive, board-level, and management reporting materials that provide meaningful insights into business performance. Prepare presentation materials for executive leadership, strategic initiatives, client meetings, and board discussions. Transform operational and business data into clear narratives and actionable recommendations. Build and maintain dashboards, KPIs, scorecards, and reporting frameworks that support data-driven decision making. Partner with leadership and internal teams to enhance reporting quality, consistency, and visibility. Deliver recurring management reporting on customer, operational, and business performance metrics. Data Analysis + Operational Excellence Analyze operational, customer, and business data to identify trends, opportunities, and risks. Develop meaningful metrics and performance indicators that provide visibility into organizational health and performance. Partner with data and technology teams to improve reporting capabilities and operational insights. Identify opportunities for automation, process optimization, and operational efficiencies. Use technology and AI-enabled tools responsibly to accelerate workflows while independently validating outputs and recommendations. Business Operations + Strategic Initiatives Support strategic initiatives and special projects across the business. Partner with leadership to improve operational effectiveness and enable company growth. Assist with finance and operational reporting activities, including data validation and business analysis. The prior description specifically included finance operational support and invoice-related responsibilities. Contribute to the development of operational processes, success metrics, and management frameworks. Take ownership of initiatives outside of defined responsibilities when business needs require support. Must Have: Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field. 5+ years of experience in Business Operations, Strategy & Operations, Consulting, Risk Management, Program Management, or related functions. Experience working in fintech, SaaS, technology, or other high-growth environments. Experience in working with enterprise grade customers in banking or investment management. Exceptional written and verbal communication skills with strong client-facing experience. Familiarity with third-party risk management, information security assessments, audit programs, and compliance frameworks. Advanced Microsoft PowerPoint skills, including the ability to create executive-ready presentations. Equal Opportunity Employer We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/20/2026
Full time
Job Description Job Description About Us: Versana is an industry-backed fintech on a mission to make the syndicated loan market better. By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our platform, participants can rest assured they are accessing the loan market's most credible source of deal information. About You: Versana is seeking a highly motivated, analytical, and proactive Business Operations Analyst to support critical operational functions across the organization. This is a highly visible, cross-functional role that combines client onboarding, vendor due diligence, operational governance, executive reporting, data analysis and cross-functional coordination. The successful candidate will partner closely with teams to drive key initiatives and operational outcomes. We are looking for someone who can independently prioritize competing demands, navigate ambiguity with confidence, influence stakeholders across the organization, and deliver high-quality results with minimal oversight. Key Responsibilities Client Onboarding, Vendor Due Dilligence + Risk Management Serve as the primary subject matter expert for third-party onboarding, vendor due diligence, information security assessments, procurement requests, and client risk management processes. Manage onboarding activities from initiation through completion, coordinating efforts across Information Security, Product, Engineering, Operations, Legal, Finance, and Executive Leadership. Partner directly with clients to ensure timely completion of onboarding requests, questionnaires, audits, and due diligence activities. Build and maintain deep knowledge of Versana's platform, security controls, policies, and operational processes. Maintain response libraries, supporting documentation, and process improvements that increase efficiency and consistency. Continuously identify opportunities to improve onboarding workflows and client experience. Client Operations + Service Delivery Own customer SLA reporting and monitoring, ensuring performance remains aligned with contractual obligations. Develop and deliver recurring customer and operational performance reporting. Analyze trends and identify opportunities to improve service delivery and operational effectiveness. Partner with Client Success, Product, and Engineering teams to enhance the client experience. Support operational readiness and execution for new clients, products, and strategic initiatives. Operational Governance, Polices + Internal Controls Maintain the company's policy inventory and governance framework, including coordinating periodic reviews and updates. Support operational risk management, audit activities, and compliance initiatives. Partner with leadership to strengthen internal controls, governance processes, and operational maturity. Coordinate cross-functional activities related to audits, certifications, customer requests, and regulatory inquiries. Identify operational risks and recommend process improvements and mitigation strategies. Executive Reporting + Business Intelligence Develop executive, board-level, and management reporting materials that provide meaningful insights into business performance. Prepare presentation materials for executive leadership, strategic initiatives, client meetings, and board discussions. Transform operational and business data into clear narratives and actionable recommendations. Build and maintain dashboards, KPIs, scorecards, and reporting frameworks that support data-driven decision making. Partner with leadership and internal teams to enhance reporting quality, consistency, and visibility. Deliver recurring management reporting on customer, operational, and business performance metrics. Data Analysis + Operational Excellence Analyze operational, customer, and business data to identify trends, opportunities, and risks. Develop meaningful metrics and performance indicators that provide visibility into organizational health and performance. Partner with data and technology teams to improve reporting capabilities and operational insights. Identify opportunities for automation, process optimization, and operational efficiencies. Use technology and AI-enabled tools responsibly to accelerate workflows while independently validating outputs and recommendations. Business Operations + Strategic Initiatives Support strategic initiatives and special projects across the business. Partner with leadership to improve operational effectiveness and enable company growth. Assist with finance and operational reporting activities, including data validation and business analysis. The prior description specifically included finance operational support and invoice-related responsibilities. Contribute to the development of operational processes, success metrics, and management frameworks. Take ownership of initiatives outside of defined responsibilities when business needs require support. Must Have: Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field. 5+ years of experience in Business Operations, Strategy & Operations, Consulting, Risk Management, Program Management, or related functions. Experience working in fintech, SaaS, technology, or other high-growth environments. Experience in working with enterprise grade customers in banking or investment management. Exceptional written and verbal communication skills with strong client-facing experience. Familiarity with third-party risk management, information security assessments, audit programs, and compliance frameworks. Advanced Microsoft PowerPoint skills, including the ability to create executive-ready presentations. Equal Opportunity Employer We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects. With over 15 years of proven results, we've expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants. We are honored to be recognized as a three-time winner of Consulting Magazine's Best Boutique Firms to Work For, and previously recognized as a "Best Place to Work" in Southern California and one of INC.'s 5000 fastest-growing private companies in the U.S. We're hiring a motivated internally facing Business Analyst to learn how CompassX actually runs - across Consulting Operations, Sales, Talent, and more - by getting hands-on with the work itself, then using that ground-level view to identify what's inefficient, recommend a better way, and build it. This isn't a role where you sit outside the work and hand off recommendations to someone else. You'll learn our processes from the inside, spot where they break down, bring forward a clear fix, and then help make it real. As a small firm, you'll get exposure across nearly every function - no task is too small or too big. It's a high-visibility role with direct exposure to firm leadership from day one. What You'll Do Get hands-on across teams - Consulting Operations, Sales, Talent, and beyond - to genuinely understand how work moves before trying to change it. Identify where processes are inefficient, inconsistent, or breaking down, and diagnose why. Bring forward clear, practical recommendations for how to fix what's broken or slow. Build and implement the fix yourself - whether that's a new process, a piece of documentation, or a lightweight automation. Document how key processes work, so decisions and institutional knowledge don't live only in one person's head. Partner with leadership and team leads across functions to understand priorities and turn them into real, working improvements. Use CRM, spreadsheets, and lightweight automation/AI tools (e.g., Zapier, Make, Claude, Gemini, Google Apps Script) as needed to bring recommendations to life. What You'll Bring 1+ year of experience in operations, business analysis, process improvement, or a similar hands-on role - new grads strongly encouraged to apply. A genuine curiosity for how things work, and the instinct to diagnose the root cause rather than just patch the symptom. Comfortable using (or quickly learning) a CRM, spreadsheet tools, and lightweight automation/AI tools. Excellent written communication - comfortable documenting processes clearly and presenting recommendations. Highly organized, reliable, and detail-oriented - you like understanding systems and making them better. A confident and diplomatic communicator - you'll be working across teams and leadership, tactfully and persistently. Takes initiative without being asked, identifies opportunities, and moves work forward independently. Comfortable operating in ambiguity, shifting priorities, and quickly learning new tools or approaches. No ego about the work - you'll take on a genuine mix of tasks, from high-visibility process improvements to basic administrative work, and treat both with the same care. Why CompassX A front-row seat to how a consulting firm builds its from the ground up. You'll help shape it, not just execute someone else's playbook. Direct, regular access to firm leadership and real ownership over a function they depend on. The posted range reflects the anticipated compensation for this opportunity. Depending on the role, client requirements, and business needs, compensation may be structured as a salaried position with bonus eligibility or as an hourly contract engagement (including 1099 independent contractor arrangements). Final compensation and engagement type will be determined based on factors including experience, skills, qualifications, internal equity, market conditions, and the nature of the role. Our consultants say CompassX is a place where they can truly find their own path. As part of a smaller firm, they see the impact of their work, have an identity, and know their voice matters. They value the freedom to take the reins of their careers, shape their client work, and maintain a direct line to leadership. With CompassX's focus on serving local Southern California clients, consultants not only build lasting relationships but also see the results of their work in the communities where they live. At CompassX, you won't just follow a path - you'll create one. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/20/2026
Full time
Job Description Job Description CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects. With over 15 years of proven results, we've expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants. We are honored to be recognized as a three-time winner of Consulting Magazine's Best Boutique Firms to Work For, and previously recognized as a "Best Place to Work" in Southern California and one of INC.'s 5000 fastest-growing private companies in the U.S. We're hiring a motivated internally facing Business Analyst to learn how CompassX actually runs - across Consulting Operations, Sales, Talent, and more - by getting hands-on with the work itself, then using that ground-level view to identify what's inefficient, recommend a better way, and build it. This isn't a role where you sit outside the work and hand off recommendations to someone else. You'll learn our processes from the inside, spot where they break down, bring forward a clear fix, and then help make it real. As a small firm, you'll get exposure across nearly every function - no task is too small or too big. It's a high-visibility role with direct exposure to firm leadership from day one. What You'll Do Get hands-on across teams - Consulting Operations, Sales, Talent, and beyond - to genuinely understand how work moves before trying to change it. Identify where processes are inefficient, inconsistent, or breaking down, and diagnose why. Bring forward clear, practical recommendations for how to fix what's broken or slow. Build and implement the fix yourself - whether that's a new process, a piece of documentation, or a lightweight automation. Document how key processes work, so decisions and institutional knowledge don't live only in one person's head. Partner with leadership and team leads across functions to understand priorities and turn them into real, working improvements. Use CRM, spreadsheets, and lightweight automation/AI tools (e.g., Zapier, Make, Claude, Gemini, Google Apps Script) as needed to bring recommendations to life. What You'll Bring 1+ year of experience in operations, business analysis, process improvement, or a similar hands-on role - new grads strongly encouraged to apply. A genuine curiosity for how things work, and the instinct to diagnose the root cause rather than just patch the symptom. Comfortable using (or quickly learning) a CRM, spreadsheet tools, and lightweight automation/AI tools. Excellent written communication - comfortable documenting processes clearly and presenting recommendations. Highly organized, reliable, and detail-oriented - you like understanding systems and making them better. A confident and diplomatic communicator - you'll be working across teams and leadership, tactfully and persistently. Takes initiative without being asked, identifies opportunities, and moves work forward independently. Comfortable operating in ambiguity, shifting priorities, and quickly learning new tools or approaches. No ego about the work - you'll take on a genuine mix of tasks, from high-visibility process improvements to basic administrative work, and treat both with the same care. Why CompassX A front-row seat to how a consulting firm builds its from the ground up. You'll help shape it, not just execute someone else's playbook. Direct, regular access to firm leadership and real ownership over a function they depend on. The posted range reflects the anticipated compensation for this opportunity. Depending on the role, client requirements, and business needs, compensation may be structured as a salaried position with bonus eligibility or as an hourly contract engagement (including 1099 independent contractor arrangements). Final compensation and engagement type will be determined based on factors including experience, skills, qualifications, internal equity, market conditions, and the nature of the role. Our consultants say CompassX is a place where they can truly find their own path. As part of a smaller firm, they see the impact of their work, have an identity, and know their voice matters. They value the freedom to take the reins of their careers, shape their client work, and maintain a direct line to leadership. With CompassX's focus on serving local Southern California clients, consultants not only build lasting relationships but also see the results of their work in the communities where they live. At CompassX, you won't just follow a path - you'll create one. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
DNP Imagingcomm America Corporation
Concord, North Carolina
Job Description Job Description Job Purpose: The Operations Analyst will be integral to the collection, analysis, reporting, and use of data that drives continuous improvement on key performance indicators. The operations analyst will use their knowledge and skill in a variety of software applications to streamline processes and improve cross functional collaboration. Through the application of recent technology (including A.I.), support the transformation of people, process and procedural data and information into on-demand, interactive content. Responsibilities: Establish/improve tools to collect, analyze, and interpret data to identify trends related to cost, variance, and efficiency in each production process. Further develop and support existing SQL, MS Access, and MS Excel based applications integral to the operation's daily functions. Support the continued efforts on plant connectivity through IIoT and Cloud Data Services that gather machine and process level data for more informed decision making. Collaborate with IT on the structure, security, integration, and support of ERP systems and integrations, internal and self-developed applications, Software, and Hardware solutions. Partner with internal and external stakeholders to improve the Sales, Inventory, and Operations Planning (SIOP) process. Create interactive dashboards and reports that simplify the presentation and visualization of data and critical process information. Develop, Implement, and Train others on technology and tools focused on optimizing internal processes and work instructions to simplify operator level direction. Manage operations level tools such as Smartsheet for Project Management and Robotic Process Automation (RPA) for desktop applications. Qualifications B.S. degree in a technology/engineering/business analytics discipline. In lieu of degree, at least 3 years direct experience in a data analytics role in manufacturing or supply chain organization. Advanced Microsoft Excel user / developer, experienced in creating advanced Formulas, Pivot Tables, Charts, using XLOOKUP and SUMIFS, and linking data to Access database tables and queries. Experience developing and debugging complex VBA code. Demonstrated ability to develop, implement, and improve data collection, presentation, analysis, and reporting. Preferred Competencies/Capability Advanced Microsoft Access user / developer experienced in creating databases, tables, advanced queries, linking tables, advanced forms, automatic updates/links, and VBA code. Demonstrated experience using Robotic Process Automation (RPA) and/or machine learning/artificial intelligence tools. IIoT, Machine Data Connectivity via OPCUA, Ethernet, etc. and Cloud Systems (AWS, Azure, MT Connect) ERP use and knowledge, Epicor Kinetic preferred. Physical Demands Must be able to sit/stand for 8 hours The ability to use arms/hands/fingers to feel and reach Must be able to hear and talk to communicate with team members Must be able to push/pull/ lift at least 15 lbs. individually and 50 lbs. with the help of a team member Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at -us/. DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
09/16/2026
Full time
Job Description Job Description Job Purpose: The Operations Analyst will be integral to the collection, analysis, reporting, and use of data that drives continuous improvement on key performance indicators. The operations analyst will use their knowledge and skill in a variety of software applications to streamline processes and improve cross functional collaboration. Through the application of recent technology (including A.I.), support the transformation of people, process and procedural data and information into on-demand, interactive content. Responsibilities: Establish/improve tools to collect, analyze, and interpret data to identify trends related to cost, variance, and efficiency in each production process. Further develop and support existing SQL, MS Access, and MS Excel based applications integral to the operation's daily functions. Support the continued efforts on plant connectivity through IIoT and Cloud Data Services that gather machine and process level data for more informed decision making. Collaborate with IT on the structure, security, integration, and support of ERP systems and integrations, internal and self-developed applications, Software, and Hardware solutions. Partner with internal and external stakeholders to improve the Sales, Inventory, and Operations Planning (SIOP) process. Create interactive dashboards and reports that simplify the presentation and visualization of data and critical process information. Develop, Implement, and Train others on technology and tools focused on optimizing internal processes and work instructions to simplify operator level direction. Manage operations level tools such as Smartsheet for Project Management and Robotic Process Automation (RPA) for desktop applications. Qualifications B.S. degree in a technology/engineering/business analytics discipline. In lieu of degree, at least 3 years direct experience in a data analytics role in manufacturing or supply chain organization. Advanced Microsoft Excel user / developer, experienced in creating advanced Formulas, Pivot Tables, Charts, using XLOOKUP and SUMIFS, and linking data to Access database tables and queries. Experience developing and debugging complex VBA code. Demonstrated ability to develop, implement, and improve data collection, presentation, analysis, and reporting. Preferred Competencies/Capability Advanced Microsoft Access user / developer experienced in creating databases, tables, advanced queries, linking tables, advanced forms, automatic updates/links, and VBA code. Demonstrated experience using Robotic Process Automation (RPA) and/or machine learning/artificial intelligence tools. IIoT, Machine Data Connectivity via OPCUA, Ethernet, etc. and Cloud Systems (AWS, Azure, MT Connect) ERP use and knowledge, Epicor Kinetic preferred. Physical Demands Must be able to sit/stand for 8 hours The ability to use arms/hands/fingers to feel and reach Must be able to hear and talk to communicate with team members Must be able to push/pull/ lift at least 15 lbs. individually and 50 lbs. with the help of a team member Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at -us/. DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Job Description Job Description POSITION SUMMARY The Senior EDI Analyst will be responsible for enabling and managing EDI for multiple locations. This role will handle EDI trading partner setup requests, analyze requirements, and create envelopes, connections, maps, and other objects as necessary to facilitate automatic translation and transmission of data to and from RealTruck ERP systems. This position will troubleshoot and maintain existing setups and trading partner relationships. CORE FUNCTIONS EDI Design and Set Up: Analyze, design, develop, test, and implement new maps, business processes, and interfaces for intercompany and customer facing EDI. Application Management: Manage and maintain B2B Integrator application (patches, upgrades, etc.) in a Windows Server environment. System Management : Set up, configure, and maintain the EDI Dashboard. Integration and Onboarding: Collaborate with internal departments, customers, suppliers, business analyst, and trading partners to establish EDI connections. Assist with the onboarding process for new partners inclusive of spec acquisition and unique requirements. EDI Document Queue Management: Working with the IT Director, prioritize the EDI project queue to ensure that projects are properly sequenced and distributed. Document Processing: Monitor and oversee the processing of EDI documents, such as purchase orders, invoices, and shipping notifications. Assist with troubleshooting issues that arise during document exchange. Issue Resolution: Identify and address technical problems, errors, or discrepancies related to EDI transactions. Work with relevant stakeholders to resolve issues promptly to prevent disruptions in business operations. Training and Support: Provide training and support to internal teams and external partners on EDI processes, procedures, and best practices. Address inquiries and offer guidance on using the EDI system effectively. Continuous Improvement: Identify opportunities for process improvements and automation within the EDI system. Streamline workflows to enhance efficiency and reduce manual intervention. Documentation: Maintain thorough documentation of EDI processes, configurations, and communication protocols. This documentation helps with troubleshooting, knowledge transfer, and process consistency. Communication: Facilitate effective communication between different departments and external partners involved in EDI transactions. Act as a liaison to address any communication gaps or misunderstandings. Reporting: Generate reports and analytics related to EDI transactions, performance, and trends. Provide insights to management for decision-making and process optimization. MINIMUM QUALIFICATIONS & REQUIREMENTS Education and Experience Bachelor's degree with preferred concentration in Computer Science or MIS or equivalent experience, required. 5+ years of experience working as an EDI analyst, must have experience creating mapping documents, required. 2+ years of experience working with ERP systems, required. 2+ years working with X12 documents, experience in the automotive industry a strong plus. 3+ years of experience in EDI Development, SQL or scripting experience a plus. Experience in STEDI and B2B preferred. Familiarity with XML files and standard EDI documents. Required Licenses None. Skills, Abilities, and Knowledge Skilled in Microsoft Office products. Ability to create and execute project plans. Excellent interpersonal skills and ability to interact effectively with a broad spectrum of team members. Excellent organizational, planning, problem-solving and analytical skills. Excellent verbal and written communication skills. Ability to analyze EDI and ERP data related issues. Travel Minimal travel may be required; 10% or less. COMPETENCIES - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. - Follows policies and procedures; Completes tasks correctly and on time; Supports organization's goals and values; Supports affirmative actions and respects diversity. - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. SUPERVISOR RESPONSIBILITIES This position is an Individual Contributor: working team member with no oversight of others and no management responsibilities. PHYSICAL REQUIREMENTS This position is subject to sedentary work; Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally. Physical Activities This position is subject to the following physical activities: talking, hearing, and the use of hands and wrists in a repetitive motion. Visual Acuity The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes. Working Conditions This position operates in a professional office environment. This role routinely uses standard office equipment. Perks That Go the Extra Mile : At RealTruck, we take care of our people-because they drive our success. Enjoy great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We've got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers. RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep , Bronco and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck's 6,000+ associates operate from 35+ facilities across four continents. RealTruck's industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company's omni-channel retail approach delivers a seamless consumer experience online at as well as through its 12,000+ dealer network and automotive (OEM) partnerships.
09/16/2026
Full time
Job Description Job Description POSITION SUMMARY The Senior EDI Analyst will be responsible for enabling and managing EDI for multiple locations. This role will handle EDI trading partner setup requests, analyze requirements, and create envelopes, connections, maps, and other objects as necessary to facilitate automatic translation and transmission of data to and from RealTruck ERP systems. This position will troubleshoot and maintain existing setups and trading partner relationships. CORE FUNCTIONS EDI Design and Set Up: Analyze, design, develop, test, and implement new maps, business processes, and interfaces for intercompany and customer facing EDI. Application Management: Manage and maintain B2B Integrator application (patches, upgrades, etc.) in a Windows Server environment. System Management : Set up, configure, and maintain the EDI Dashboard. Integration and Onboarding: Collaborate with internal departments, customers, suppliers, business analyst, and trading partners to establish EDI connections. Assist with the onboarding process for new partners inclusive of spec acquisition and unique requirements. EDI Document Queue Management: Working with the IT Director, prioritize the EDI project queue to ensure that projects are properly sequenced and distributed. Document Processing: Monitor and oversee the processing of EDI documents, such as purchase orders, invoices, and shipping notifications. Assist with troubleshooting issues that arise during document exchange. Issue Resolution: Identify and address technical problems, errors, or discrepancies related to EDI transactions. Work with relevant stakeholders to resolve issues promptly to prevent disruptions in business operations. Training and Support: Provide training and support to internal teams and external partners on EDI processes, procedures, and best practices. Address inquiries and offer guidance on using the EDI system effectively. Continuous Improvement: Identify opportunities for process improvements and automation within the EDI system. Streamline workflows to enhance efficiency and reduce manual intervention. Documentation: Maintain thorough documentation of EDI processes, configurations, and communication protocols. This documentation helps with troubleshooting, knowledge transfer, and process consistency. Communication: Facilitate effective communication between different departments and external partners involved in EDI transactions. Act as a liaison to address any communication gaps or misunderstandings. Reporting: Generate reports and analytics related to EDI transactions, performance, and trends. Provide insights to management for decision-making and process optimization. MINIMUM QUALIFICATIONS & REQUIREMENTS Education and Experience Bachelor's degree with preferred concentration in Computer Science or MIS or equivalent experience, required. 5+ years of experience working as an EDI analyst, must have experience creating mapping documents, required. 2+ years of experience working with ERP systems, required. 2+ years working with X12 documents, experience in the automotive industry a strong plus. 3+ years of experience in EDI Development, SQL or scripting experience a plus. Experience in STEDI and B2B preferred. Familiarity with XML files and standard EDI documents. Required Licenses None. Skills, Abilities, and Knowledge Skilled in Microsoft Office products. Ability to create and execute project plans. Excellent interpersonal skills and ability to interact effectively with a broad spectrum of team members. Excellent organizational, planning, problem-solving and analytical skills. Excellent verbal and written communication skills. Ability to analyze EDI and ERP data related issues. Travel Minimal travel may be required; 10% or less. COMPETENCIES - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. - Follows policies and procedures; Completes tasks correctly and on time; Supports organization's goals and values; Supports affirmative actions and respects diversity. - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. SUPERVISOR RESPONSIBILITIES This position is an Individual Contributor: working team member with no oversight of others and no management responsibilities. PHYSICAL REQUIREMENTS This position is subject to sedentary work; Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally. Physical Activities This position is subject to the following physical activities: talking, hearing, and the use of hands and wrists in a repetitive motion. Visual Acuity The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes. Working Conditions This position operates in a professional office environment. This role routinely uses standard office equipment. Perks That Go the Extra Mile : At RealTruck, we take care of our people-because they drive our success. Enjoy great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We've got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers. RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep , Bronco and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck's 6,000+ associates operate from 35+ facilities across four continents. RealTruck's industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company's omni-channel retail approach delivers a seamless consumer experience online at as well as through its 12,000+ dealer network and automotive (OEM) partnerships.
Job Description Job Description Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for an Associate Operations Business Analyst to join our Surety team based in our Southfield, MI office on a hybrid schedule. The Surety Associate Ops Business Analyst serves a support role in the administration of the surety-backed letters of credit product, working closely with Surety leaders, Legal, Underwriting, and Intact's banking partners to facilitate execution of the required instruments. This position is also responsible for the associated billing, reporting, and compliance tasks, and will further support the Surety Solutions team in performing various operational tasks, including those related to accounting, finance, and financial reporting. This position will support the Surety Solutions team in performing various operational tasks, specifically those related to account and finance, billing and financial reporting. This position is responsible for working closely with Surety leaders, stakeholders, and other team members to understand the business requirements that drive the development of the design and functional specifications for moderately complex, quality technical solutions. Provides technical information and expertise as well as coordination of workflow processes and automation projects. The business analyst utilizes their comprehensive knowledge of systems and processes to provide instructions, training, second tier support, knowledge-based systems maintenance, business specification development, and acceptance testing. Conducts research, performs analysis, and assists with projects of varying size and magnitude. Provides business expertise and coordinates or assists with the development of business requirements. Develops understanding of interdependencies between various systems (policy administration, claims, portal, etc.) necessary to ensure compatibility of programing and data between systems. Provides status reports to management. Assists with special projects that require system expertise, business knowledge and workflow familiarity. Conducts necessary analysis and develops recommendations for actions as requested by management or business units. Involved at some level throughout the entire life cycle of projects assigned. Offers alternatives through the process. Participates in business review of such items as rating quality, procedures, system releases, knowledge-based systems, recording, and other back-end processing to ensure accuracy and participates in developing recommended solutions for improvement. Participates in development of automation/project request and works with management to ensure compliance with operations procedures. Scrutinizes internal information from project meetings such as project status reports and meetings notes as well as external sources. As a result of this analysis, assists with the development of system or process requirements. Assists in the development and execution of QA test plans. Works with department management and training specialist(s) to coordinate training. Develops, maintains, and distributes reference guides and training material for new features and enhancements, as needed. Distribution may be in the following forms: training programs, paper manuals, electronic mail, discussion databases, and on-line material. This may include virtual training. If assigned, provides support for lines of businesses, policy writing, billing and/or other applications. Knowledgeable of the different Business Units and Lines of Business under their area of responsibility. Requirements: Strong attention to detail. Knowledge of business strategies and bank relationship management. Ability to demonstrate independent analytical, decision making, problem solving, and organizational skills. Must be a proven self-starter with strong communication, listening and time management skills. Must have the ability to analyze and interpret data, systems and workflows. Must be able to work both independently and as a highly collaborative member of a team. Must be able to work in a fast-paced and rapidly changing environment. Must be proficient with Microsoft Office suite as well as electronic underwriting systems and processes. Strong experience with running queries, reports, and analytics, with a strong understanding of relational databases. Education and Experience: Bachelor's degree or related experience 1-3 years of related experience in Production or Operations is required, preferably in a Property and Casualty carrier. Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $62,000 - $72,000, based on the factors aforementioned. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to: Comprehensive medical, dental and vision insurance with no waiting period Competitive paid time off programs 401(k) savings and annual contributions of up to 12% of annual salary Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed. Why choose Intact We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility. Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society. Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. Check out our Glassdoor reviews to see why people love working for Intact! Our promise to you Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself. In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can: Shape the future: Help us lead an insurance transformation to better protect people, businesses and society. Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right. Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow. About Intact At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
09/16/2026
Full time
Job Description Job Description Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for an Associate Operations Business Analyst to join our Surety team based in our Southfield, MI office on a hybrid schedule. The Surety Associate Ops Business Analyst serves a support role in the administration of the surety-backed letters of credit product, working closely with Surety leaders, Legal, Underwriting, and Intact's banking partners to facilitate execution of the required instruments. This position is also responsible for the associated billing, reporting, and compliance tasks, and will further support the Surety Solutions team in performing various operational tasks, including those related to accounting, finance, and financial reporting. This position will support the Surety Solutions team in performing various operational tasks, specifically those related to account and finance, billing and financial reporting. This position is responsible for working closely with Surety leaders, stakeholders, and other team members to understand the business requirements that drive the development of the design and functional specifications for moderately complex, quality technical solutions. Provides technical information and expertise as well as coordination of workflow processes and automation projects. The business analyst utilizes their comprehensive knowledge of systems and processes to provide instructions, training, second tier support, knowledge-based systems maintenance, business specification development, and acceptance testing. Conducts research, performs analysis, and assists with projects of varying size and magnitude. Provides business expertise and coordinates or assists with the development of business requirements. Develops understanding of interdependencies between various systems (policy administration, claims, portal, etc.) necessary to ensure compatibility of programing and data between systems. Provides status reports to management. Assists with special projects that require system expertise, business knowledge and workflow familiarity. Conducts necessary analysis and develops recommendations for actions as requested by management or business units. Involved at some level throughout the entire life cycle of projects assigned. Offers alternatives through the process. Participates in business review of such items as rating quality, procedures, system releases, knowledge-based systems, recording, and other back-end processing to ensure accuracy and participates in developing recommended solutions for improvement. Participates in development of automation/project request and works with management to ensure compliance with operations procedures. Scrutinizes internal information from project meetings such as project status reports and meetings notes as well as external sources. As a result of this analysis, assists with the development of system or process requirements. Assists in the development and execution of QA test plans. Works with department management and training specialist(s) to coordinate training. Develops, maintains, and distributes reference guides and training material for new features and enhancements, as needed. Distribution may be in the following forms: training programs, paper manuals, electronic mail, discussion databases, and on-line material. This may include virtual training. If assigned, provides support for lines of businesses, policy writing, billing and/or other applications. Knowledgeable of the different Business Units and Lines of Business under their area of responsibility. Requirements: Strong attention to detail. Knowledge of business strategies and bank relationship management. Ability to demonstrate independent analytical, decision making, problem solving, and organizational skills. Must be a proven self-starter with strong communication, listening and time management skills. Must have the ability to analyze and interpret data, systems and workflows. Must be able to work both independently and as a highly collaborative member of a team. Must be able to work in a fast-paced and rapidly changing environment. Must be proficient with Microsoft Office suite as well as electronic underwriting systems and processes. Strong experience with running queries, reports, and analytics, with a strong understanding of relational databases. Education and Experience: Bachelor's degree or related experience 1-3 years of related experience in Production or Operations is required, preferably in a Property and Casualty carrier. Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $62,000 - $72,000, based on the factors aforementioned. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to: Comprehensive medical, dental and vision insurance with no waiting period Competitive paid time off programs 401(k) savings and annual contributions of up to 12% of annual salary Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed. Why choose Intact We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility. Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society. Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. Check out our Glassdoor reviews to see why people love working for Intact! Our promise to you Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself. In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can: Shape the future: Help us lead an insurance transformation to better protect people, businesses and society. Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right. Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow. About Intact At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.