TRC Talent Solutions
Tucker, Georgia
Job Description Job Description Client Overview: Our client is seeking a senior-level Service Desk professional to play a critical role in both end-user support and IT service management platform administration. This position offers a unique opportunity to help shape and optimize the organization's Freshservice environment while supporting high-visibility customers and driving ITSM process improvements. Overview: The Senior Service Desk Analyst / Freshservice Administrator will serve as a technical escalation point for complex support issues while leading the configuration, administration, and continuous improvement of the Freshservice platform. This role combines hands-on technical troubleshooting with ITSM platform ownership to improve service delivery, operational efficiency, and user experience. Summary: We are seeking a highly experienced Service Desk professional with deep technical support expertise and direct Freshservice administration experience. The ideal candidate will be comfortable supporting executives and critical business users, resolving complex technical issues, and designing scalable ITSM processes within Freshservice. Success in this role requires a strong customer-service mindset, technical troubleshooting skills, and the ability to translate operational requirements into effective workflows, automations, and service management solutions. Responsibilities: Serve as a senior escalation point for complex endpoint, Microsoft 365, mobility, application, and connectivity-related support issues. Provide executive and VIP support while maintaining exceptional customer service and communication. Lead major incident communications and coordinate issue resolution across internal teams. Administer, configure, and enhance the Freshservice ITSM platform to support business and operational requirements. Design and maintain service catalogs, request workflows, approval processes, SLAs, and portal experiences. Develop and manage workflow automations to improve efficiency and service delivery. Configure and maintain reporting, dashboards, metrics, and knowledge management resources within Freshservice. Support and improve ITSM processes across Incident, Request, Problem, Change, Asset Management, and CMDB functions. Maintain CMDB integrity and promote strong data governance practices. Partner with stakeholders to translate operational needs into scalable Freshservice solutions. Support integrations between Freshservice and enterprise systems, including identity management, endpoint management, collaboration tools, and related platforms. Analyze support trends, recurring issues, and platform data to identify continuous improvement opportunities. Develop recommendations that improve workflows, reduce support volume, and enhance the customer experience. Coach Service Desk team members on process adoption, ticket quality, and consistent ITSM execution. Participate in platform implementation, administration, and enhancement projects. Qualifications: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent experience will be considered. 5+ years of progressive IT support or Service Desk experience in enterprise environments. Strong experience troubleshooting Windows endpoints, Microsoft 365, mobility platforms, business applications, networking, and connectivity issues. Demonstrated Freshservice administration experience, including platform configuration and ongoing support. Experience designing and managing service catalogs, workflows, automations, approvals, SLAs, dashboards, reports, and knowledge bases within Freshservice. Strong understanding of ITSM processes, including Incident, Request, Problem, Change, Asset Management, and CMDB administration. Experience with CMDB governance, asset management, and data quality best practices. Experience supporting executive and VIP users in high-visibility environments. Ability to own escalations and lead communication during major incidents. Experience integrating ITSM platforms with identity management, endpoint management, collaboration, and business systems preferred. Working knowledge of APIs, integrations, and automation technologies preferred. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills. Experience utilizing service metrics and operational reporting to drive continuous improvement initiatives. ITIL Foundation certification preferred. Experience implementing or enhancing Freshservice environments strongly preferred. No travel requirements specified. TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner while connecting talented professionals with opportunities to grow their careers.
Job Description Job Description Client Overview: Our client is seeking a senior-level Service Desk professional to play a critical role in both end-user support and IT service management platform administration. This position offers a unique opportunity to help shape and optimize the organization's Freshservice environment while supporting high-visibility customers and driving ITSM process improvements. Overview: The Senior Service Desk Analyst / Freshservice Administrator will serve as a technical escalation point for complex support issues while leading the configuration, administration, and continuous improvement of the Freshservice platform. This role combines hands-on technical troubleshooting with ITSM platform ownership to improve service delivery, operational efficiency, and user experience. Summary: We are seeking a highly experienced Service Desk professional with deep technical support expertise and direct Freshservice administration experience. The ideal candidate will be comfortable supporting executives and critical business users, resolving complex technical issues, and designing scalable ITSM processes within Freshservice. Success in this role requires a strong customer-service mindset, technical troubleshooting skills, and the ability to translate operational requirements into effective workflows, automations, and service management solutions. Responsibilities: Serve as a senior escalation point for complex endpoint, Microsoft 365, mobility, application, and connectivity-related support issues. Provide executive and VIP support while maintaining exceptional customer service and communication. Lead major incident communications and coordinate issue resolution across internal teams. Administer, configure, and enhance the Freshservice ITSM platform to support business and operational requirements. Design and maintain service catalogs, request workflows, approval processes, SLAs, and portal experiences. Develop and manage workflow automations to improve efficiency and service delivery. Configure and maintain reporting, dashboards, metrics, and knowledge management resources within Freshservice. Support and improve ITSM processes across Incident, Request, Problem, Change, Asset Management, and CMDB functions. Maintain CMDB integrity and promote strong data governance practices. Partner with stakeholders to translate operational needs into scalable Freshservice solutions. Support integrations between Freshservice and enterprise systems, including identity management, endpoint management, collaboration tools, and related platforms. Analyze support trends, recurring issues, and platform data to identify continuous improvement opportunities. Develop recommendations that improve workflows, reduce support volume, and enhance the customer experience. Coach Service Desk team members on process adoption, ticket quality, and consistent ITSM execution. Participate in platform implementation, administration, and enhancement projects. Qualifications: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent experience will be considered. 5+ years of progressive IT support or Service Desk experience in enterprise environments. Strong experience troubleshooting Windows endpoints, Microsoft 365, mobility platforms, business applications, networking, and connectivity issues. Demonstrated Freshservice administration experience, including platform configuration and ongoing support. Experience designing and managing service catalogs, workflows, automations, approvals, SLAs, dashboards, reports, and knowledge bases within Freshservice. Strong understanding of ITSM processes, including Incident, Request, Problem, Change, Asset Management, and CMDB administration. Experience with CMDB governance, asset management, and data quality best practices. Experience supporting executive and VIP users in high-visibility environments. Ability to own escalations and lead communication during major incidents. Experience integrating ITSM platforms with identity management, endpoint management, collaboration, and business systems preferred. Working knowledge of APIs, integrations, and automation technologies preferred. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills. Experience utilizing service metrics and operational reporting to drive continuous improvement initiatives. ITIL Foundation certification preferred. Experience implementing or enhancing Freshservice environments strongly preferred. No travel requirements specified. TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner while connecting talented professionals with opportunities to grow their careers.
Johns Manville Corp - Berkshire Hathaway
Littleton, Colorado
Senior Electrical/Controls Engineer Littleton CO JMTC R26_1571 Full time Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments. Pay Range $121,000.00-$181,600.00 Annual This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. Position Overview: The Senior Electrical and Controls Engineer provides Electrical Controls Engineering for the implementation of Capital Projects for JM's Manufacturing Operations. The position will have a wide range of roles including being an internal consultant on electrical systems to a hands-on project manager or leader in implementing electrical control projects. This role will be responsible for developing, scoping, coordinating, justifying, implementing, and managing from start to finish a broad range of industrial electrical and control system manufacturing projects, including scope documents, engineering calculations and designs, specifications, cost estimates, schedules, project justifications, and project training and documentation for Johns Manville manufacturing facilities in North America. This position requires regular travel to manufacturing facilities across the United States, estimated at 40-60% of the time. Travel will support project implementations and less frequently plant operations. Candidates must be willing and able to travel frequently, with typical travel being weekdays only. Your Day to Day: Ability to perform power, electrical control systems engineering for all aspects of projects. Prepares and reviews technical electrical specifications for equipment and processes projects. Assist the Corporate Electrical Group in review and implementation of Corporate Specifications and Standards. Assist facility with manufacturing operations as well as execution of electrical safety initiatives. Provide project management and oversight for all aspects and phases for multiple project assignments concurrently and driving projects to completion. Ensure compliance with technical specifications and contracts for equipment and services for all aspects of projects. Maintain good communication with management and project customers regarding project status, problems, and changes. Coordinate, review, provide oversight, and manage supplier and contractor activities for all aspects of the project on and off site, including the commissioning, startup, and training for plant personnel. Develop bid request documentation, supplier lists, bid evaluations and make recommendations for purchasing. Manage overall project budget, forecasts, schedule, scope, deliverables, execution, and reporting to provide the expected benefits of the project to the organization. Coordinate, review, provide oversight, and manage external engineering resources and consultants as needed. Provides support for remote manufacturing facilities to determine root cause failure analysis and development of corrective action plans. Project Electrical and Project Management support will entail approximately 70-80% of workload, with Plant Support and Standards review and development approximately 10% of workload. May provide direction and mentoring to more junior engineers. What You Bring to the Team: Bachelor's degree in engineering, science or relevant technical field with a minimum of 5 years of experience in control systems engineering in a continuous and/or discrete manufacturing environment. Demonstrated electrical and control system engineering capabilities. Demonstrated ability to provide complex and innovative solutions to project and process engineering problems. Proficiency with Allen-Bradley PLC and HMI applications (including programming) along with communications within enterprise and control networked systems. Demonstrated project management skills Demonstrated knowledge in the application of the NFPA 70E Standard for Electrical Safety in the Workplace - arc flash energy and shock hazards. Demonstrated knowledge and the application of ANSI B11 Safety of Machinery - Experience in developing and validating machine safety risk reduction solutions, including Safety-Related Parts of Control Systems (SRP/CS), while ensuring compliance with ANSI B11 requirements and industry best practices. Ability to manage and support multiple projects simultaneously Lead Electrical/Controls Engineer on 1 Major or Complex Project (Responsibility > $5M). Demonstrated success managing projects from $500k - $2M Must have the ability to work with and influence a multi-discipline team and management with a demonstrated capability to implement plans and follow through with sustained execution, meeting project milestones in a timely manner. Demonstrated capabilities in working collaboratively with internal and external engineering resources. Must possess good analytical and problem-solving skills. Demonstrated drive and initiative to complete assigned tasks and investigate and seek out improvement opportunities. Demonstrated initiative and accountability in completing assigned tasks while proactively identifying and pursuing opportunities for continuous improvement. Ability to design and execute projects within across North America while ensuring compliance with industry standards and best practices. Requires travel (40% - 60%) Preferred Requirements: Demonstrated experience in the engineering and implementation of 480V (Switchgear, Power Distribution Panel, Motor Control Center) and 4160V Power Distribution Systems. Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team. Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees. Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs. Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company's succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce. Diversity & Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. About Us Johns Manville is a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries, supplying innovative products to the construction, aerospace, automotive, filtration and energy industries. With a more than 160-year legacy, we understand that our story continues to grow only with the right people saying, thinking and doing the right things. Make your story our story. Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining . click apply for full job details
Senior Electrical/Controls Engineer Littleton CO JMTC R26_1571 Full time Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments. Pay Range $121,000.00-$181,600.00 Annual This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. Position Overview: The Senior Electrical and Controls Engineer provides Electrical Controls Engineering for the implementation of Capital Projects for JM's Manufacturing Operations. The position will have a wide range of roles including being an internal consultant on electrical systems to a hands-on project manager or leader in implementing electrical control projects. This role will be responsible for developing, scoping, coordinating, justifying, implementing, and managing from start to finish a broad range of industrial electrical and control system manufacturing projects, including scope documents, engineering calculations and designs, specifications, cost estimates, schedules, project justifications, and project training and documentation for Johns Manville manufacturing facilities in North America. This position requires regular travel to manufacturing facilities across the United States, estimated at 40-60% of the time. Travel will support project implementations and less frequently plant operations. Candidates must be willing and able to travel frequently, with typical travel being weekdays only. Your Day to Day: Ability to perform power, electrical control systems engineering for all aspects of projects. Prepares and reviews technical electrical specifications for equipment and processes projects. Assist the Corporate Electrical Group in review and implementation of Corporate Specifications and Standards. Assist facility with manufacturing operations as well as execution of electrical safety initiatives. Provide project management and oversight for all aspects and phases for multiple project assignments concurrently and driving projects to completion. Ensure compliance with technical specifications and contracts for equipment and services for all aspects of projects. Maintain good communication with management and project customers regarding project status, problems, and changes. Coordinate, review, provide oversight, and manage supplier and contractor activities for all aspects of the project on and off site, including the commissioning, startup, and training for plant personnel. Develop bid request documentation, supplier lists, bid evaluations and make recommendations for purchasing. Manage overall project budget, forecasts, schedule, scope, deliverables, execution, and reporting to provide the expected benefits of the project to the organization. Coordinate, review, provide oversight, and manage external engineering resources and consultants as needed. Provides support for remote manufacturing facilities to determine root cause failure analysis and development of corrective action plans. Project Electrical and Project Management support will entail approximately 70-80% of workload, with Plant Support and Standards review and development approximately 10% of workload. May provide direction and mentoring to more junior engineers. What You Bring to the Team: Bachelor's degree in engineering, science or relevant technical field with a minimum of 5 years of experience in control systems engineering in a continuous and/or discrete manufacturing environment. Demonstrated electrical and control system engineering capabilities. Demonstrated ability to provide complex and innovative solutions to project and process engineering problems. Proficiency with Allen-Bradley PLC and HMI applications (including programming) along with communications within enterprise and control networked systems. Demonstrated project management skills Demonstrated knowledge in the application of the NFPA 70E Standard for Electrical Safety in the Workplace - arc flash energy and shock hazards. Demonstrated knowledge and the application of ANSI B11 Safety of Machinery - Experience in developing and validating machine safety risk reduction solutions, including Safety-Related Parts of Control Systems (SRP/CS), while ensuring compliance with ANSI B11 requirements and industry best practices. Ability to manage and support multiple projects simultaneously Lead Electrical/Controls Engineer on 1 Major or Complex Project (Responsibility > $5M). Demonstrated success managing projects from $500k - $2M Must have the ability to work with and influence a multi-discipline team and management with a demonstrated capability to implement plans and follow through with sustained execution, meeting project milestones in a timely manner. Demonstrated capabilities in working collaboratively with internal and external engineering resources. Must possess good analytical and problem-solving skills. Demonstrated drive and initiative to complete assigned tasks and investigate and seek out improvement opportunities. Demonstrated initiative and accountability in completing assigned tasks while proactively identifying and pursuing opportunities for continuous improvement. Ability to design and execute projects within across North America while ensuring compliance with industry standards and best practices. Requires travel (40% - 60%) Preferred Requirements: Demonstrated experience in the engineering and implementation of 480V (Switchgear, Power Distribution Panel, Motor Control Center) and 4160V Power Distribution Systems. Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team. Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees. Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs. Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company's succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce. Diversity & Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. About Us Johns Manville is a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries, supplying innovative products to the construction, aerospace, automotive, filtration and energy industries. With a more than 160-year legacy, we understand that our story continues to grow only with the right people saying, thinking and doing the right things. Make your story our story. Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining . click apply for full job details