HHAeXchange
Mundelein, Illinois
Job Description Job Description HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. As a Revenue Cycle Solutions Analyst, you will focus on the implementation, ongoing maintenance, and optimization of home care-focused revenue cycle solutions, with an emphasis on payer integrations and billing configuration. You will support payer onboarding and implementation activities by researching and analyzing payer business and technical requirements, reviewing payer specifications and companion guides, and translating requirements into scalable system configurations. Responsibilities include configuring and maintaining payer-specific billing rules, claim submission requirements, enrollment requirements, reimbursement workflows, and system integrations; researching and troubleshooting issues; and identifying and implementing best-fit solutions. You will execute configuration changes, testing, validation, documentation, and refinement to enable accurate and seamless data exchange between providers, payers, HHAeXchange, and partner organizations. The role requires collaboration across implementation, product, engineering, operations, and client-facing teams and provides an opportunity to deepen expertise in Medicaid/MCO revenue cycle processes, healthcare claims workflows, healthcare data standards (X12, HL7, FHIR), EDI transactions, and systems integration. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is open to candidates located within the New York City, Minneapolis, and Miami metro areas only. Essential Job Duties Partner with Business Analysts and cross-functional teams to gather, analyze, validate, and document customer, payer, business, and technical requirements for new implementations and ongoing revenue cycle integrations and configurations. Manage payer integration and configuration delivery efforts from requirements gathering through testing and production readiness to ensure high-quality delivery of home care revenue cycle solutions. Analyze payer specifications, companion guides, business requirements, and implementation documentation and translate requirements into scalable system configurations and integration solutions. Configure and maintain payer-specific billing requirements, including billing rules, claim submission logic and requirements, enrollment requirements, reimbursement workflows, and related system configurations. Analyze and troubleshoot reported integration, configuration, enrollment, and claim submission issues; perform root cause analysis; and propose and implement corrective actions. Partner with Implementation, Product, Engineering, Operations, and client-facing teams to identify workflow gaps, resolve cross-functional dependencies, and support successful payer onboarding and implementation. Assist Senior Solution Analysts with complex business and technical requirements to identify and implement best-fit solutions. Execute testing, validation, and quality assurance of new and existing configurations and integrations to ensure accuracy, alignment with customer and payer requirements, and applicable compliance standards. Support payer onboarding, implementation, production readiness, enhancement requests, and ongoing optimization of existing payer integrations and billing configurations. Monitor and maintain existing configurations and integrations to support continued performance, accuracy, and compliance, and identify opportunities for optimization and continuous improvement. Contribute to the development and enhancement of internal documentation, tools, process standards, training materials, and best practices to support consistent and scalable solution delivery. Create and maintain required documentation for new and existing integrations and configurations, including documented requirements, configuration decisions, testing outcomes, and operational processes. Facilitate knowledge transfer and develop supporting documentation to enable smooth transition to post-implementation and production support teams. Serve as a knowledgeable resource during payer onboarding and integration discussions by helping bridge technical, operational, payer, and customer requirements. Adhere to established SLAs and delivery standards while maintaining solution quality, minimizing rework, and supporting timely resolution of issues. Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills 4+ years of experience in healthcare solution delivery, revenue cycle configuration, healthcare data integration, claims processing, payer operations, healthcare technology, or healthcare software implementation. Experience gathering, analyzing, validating, and documenting business and technical requirements and translating requirements into configuration or integration solutions. Experience working within configuration-driven software platforms and managing multiple implementation, configuration, or integration activities simultaneously while delivering quality solutions that meet customer expectations. Experience troubleshooting complex issues and performing data and root cause analysis to identify risks, configuration gaps, and corrective actions. Familiarity with home care operations, Medicaid/MCO billing, healthcare claims workflows, payer requirements, and revenue cycle processes. Knowledge of healthcare data standards and EDI transactions, including X12 and transactions such as 837, 835, 270/271, and 276/277; familiarity with HL7 and FHIR. Knowledge of healthcare integration methods and protocols, including sFTP and API. Ability to review and interpret payer specifications, companion guides, implementation requirements, and other technical or operational documentation. Ability to learn quickly, prioritize effectively, manage multiple responsibilities, and collaborate across Implementation, Product, Engineering, Operations, and client-facing teams. Strong attention to detail, analytical thinking, problem-solving, and organizational skills. Proven written and verbal communication skills, including the ability to clearly communicate technical and operational information to varied audiences. Ability to lead and influence discussions, respectfully challenge assumptions, ask effective discovery questions, and support decisions based on validated requirements and documented information. Experience with ticket, project, and content management applications such as JIRA, Salesforce, Confluence, and SharePoint. Exposure to State Medicaid Agencies, Managed Care Organizations (MCOs), home care providers, clearinghouses, or other healthcare payer organizations is a plus. Healthcare SaaS environment experience is a plus. The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. As a Revenue Cycle Solutions Analyst, you will focus on the implementation, ongoing maintenance, and optimization of home care-focused revenue cycle solutions, with an emphasis on payer integrations and billing configuration. You will support payer onboarding and implementation activities by researching and analyzing payer business and technical requirements, reviewing payer specifications and companion guides, and translating requirements into scalable system configurations. Responsibilities include configuring and maintaining payer-specific billing rules, claim submission requirements, enrollment requirements, reimbursement workflows, and system integrations; researching and troubleshooting issues; and identifying and implementing best-fit solutions. You will execute configuration changes, testing, validation, documentation, and refinement to enable accurate and seamless data exchange between providers, payers, HHAeXchange, and partner organizations. The role requires collaboration across implementation, product, engineering, operations, and client-facing teams and provides an opportunity to deepen expertise in Medicaid/MCO revenue cycle processes, healthcare claims workflows, healthcare data standards (X12, HL7, FHIR), EDI transactions, and systems integration. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is open to candidates located within the New York City, Minneapolis, and Miami metro areas only. Essential Job Duties Partner with Business Analysts and cross-functional teams to gather, analyze, validate, and document customer, payer, business, and technical requirements for new implementations and ongoing revenue cycle integrations and configurations. Manage payer integration and configuration delivery efforts from requirements gathering through testing and production readiness to ensure high-quality delivery of home care revenue cycle solutions. Analyze payer specifications, companion guides, business requirements, and implementation documentation and translate requirements into scalable system configurations and integration solutions. Configure and maintain payer-specific billing requirements, including billing rules, claim submission logic and requirements, enrollment requirements, reimbursement workflows, and related system configurations. Analyze and troubleshoot reported integration, configuration, enrollment, and claim submission issues; perform root cause analysis; and propose and implement corrective actions. Partner with Implementation, Product, Engineering, Operations, and client-facing teams to identify workflow gaps, resolve cross-functional dependencies, and support successful payer onboarding and implementation. Assist Senior Solution Analysts with complex business and technical requirements to identify and implement best-fit solutions. Execute testing, validation, and quality assurance of new and existing configurations and integrations to ensure accuracy, alignment with customer and payer requirements, and applicable compliance standards. Support payer onboarding, implementation, production readiness, enhancement requests, and ongoing optimization of existing payer integrations and billing configurations. Monitor and maintain existing configurations and integrations to support continued performance, accuracy, and compliance, and identify opportunities for optimization and continuous improvement. Contribute to the development and enhancement of internal documentation, tools, process standards, training materials, and best practices to support consistent and scalable solution delivery. Create and maintain required documentation for new and existing integrations and configurations, including documented requirements, configuration decisions, testing outcomes, and operational processes. Facilitate knowledge transfer and develop supporting documentation to enable smooth transition to post-implementation and production support teams. Serve as a knowledgeable resource during payer onboarding and integration discussions by helping bridge technical, operational, payer, and customer requirements. Adhere to established SLAs and delivery standards while maintaining solution quality, minimizing rework, and supporting timely resolution of issues. Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills 4+ years of experience in healthcare solution delivery, revenue cycle configuration, healthcare data integration, claims processing, payer operations, healthcare technology, or healthcare software implementation. Experience gathering, analyzing, validating, and documenting business and technical requirements and translating requirements into configuration or integration solutions. Experience working within configuration-driven software platforms and managing multiple implementation, configuration, or integration activities simultaneously while delivering quality solutions that meet customer expectations. Experience troubleshooting complex issues and performing data and root cause analysis to identify risks, configuration gaps, and corrective actions. Familiarity with home care operations, Medicaid/MCO billing, healthcare claims workflows, payer requirements, and revenue cycle processes. Knowledge of healthcare data standards and EDI transactions, including X12 and transactions such as 837, 835, 270/271, and 276/277; familiarity with HL7 and FHIR. Knowledge of healthcare integration methods and protocols, including sFTP and API. Ability to review and interpret payer specifications, companion guides, implementation requirements, and other technical or operational documentation. Ability to learn quickly, prioritize effectively, manage multiple responsibilities, and collaborate across Implementation, Product, Engineering, Operations, and client-facing teams. Strong attention to detail, analytical thinking, problem-solving, and organizational skills. Proven written and verbal communication skills, including the ability to clearly communicate technical and operational information to varied audiences. Ability to lead and influence discussions, respectfully challenge assumptions, ask effective discovery questions, and support decisions based on validated requirements and documented information. Experience with ticket, project, and content management applications such as JIRA, Salesforce, Confluence, and SharePoint. Exposure to State Medicaid Agencies, Managed Care Organizations (MCOs), home care providers, clearinghouses, or other healthcare payer organizations is a plus. Healthcare SaaS environment experience is a plus. The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Gleaners Food Bank Of I
Indianapolis, Indiana
Job Description Job Description Gleaners Food Bank of Indiana is the state's largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response. THIS POSITION IS LOCATED IN INDIANAPOLIS, IN AND WE DO NOT PAY FOR RELOCATION. YOU MUST BE LOCAL TO INDIANA Position Purpose of Development Data Analyst : The Development Data Analyst executes strategic analysis of the donor database to guide and execute annual fundraising and stewardship communications and outreach, including segmented targeted donor outreach. The Analyst researches and qualifies donors for increased giving, principal (major) and planned giving utilizing database analytics (translating donor behavior and responses), DonorSearch and other tools. The Analyst performs donor database audits and updates. This position partners with the Annual Fund & Stewardship Manager to increase donor retention and giving, strengthen stewardship, improve portfolio management, expand the mid-level, major, and planned giving pipelines, and support data-informed fundraising strategies. By translating donor information into meaningful insights, this role helps drive collaborative fundraising strategies and supports revenue growth for the organization. All responsibilities and duties will further Gleaners' mission to be a leader in the fight against hunger. Medical, Dental & Other Supplemental Insurance 14 paid holidays 3 Paid Sick Leave Day, Federal Holidays, 2 Volunteer Days & Birthday Learning & Development Opportunities Company paid vision, long-term disability, $50,000 life AD&D Paid Life and Long-Term Disability Insurance Maternal, parental & caregiver leave On-site Gym Wellness programs 403(b) Plan with up to 4% match Monthly attendance bonus Earn up to 10% incentive pay Apparel allowance Essential Functions of Development Data Analyst: Analyze donor data to execute an annual stewardship plan, including segmenting donors for stewardship, appeals, campaigns, and targeted communications to aid in donor recognition, retention, increased engagement and giving, portfolio performance, and acquisition. Prospect research and evaluation of donor affinity, capacity and propensity to identify donors with a high likelihood of increased giving, major giving and planned giving. Partner with Development leadership to identify strategic opportunities and recommend data-informed approaches that improve donor acquisition, retention, reactivation, upgrades, fundraising effectiveness, and annual revenue forecasting. Develop donor segmentation strategies that support targeted cultivation, stewardship, annual appeals, campaigns, and personalized engagement across all giving levels. Partner with the Development Services Manager to support data quality initiatives. Provide quality assurance related to donor records, coding, and reporting, including regular database audits, data cleanup, imports, and updates to ensure data accuracy and quality. Develop and deliver timely and accurate reports, dashboards, and donor analytics to support fundraising performance tracking, campaign planning, and strategic decision-making. Research industry trends, benchmarking data, and emerging fundraising best practices to identify innovative strategies that enhance fundraising performance and donor engagement. Contribute to forecasting donor activity for budget planning, assessing the likelihood of donor retention, lapsed reactivation, upgrades, and new prospects. Participate in professional development opportunities annually. Embrace Gleaners' mission, values, and goals. Other duties as assigned. Education and/or Experience of Development Data Analyst: Bachelor's Degree or equivalent experience. Experience with database, data management, reporting, and analysis. Experience with customer relationship management (CRM) systems preferred (Salesforce experience a plus). Experience utilizing DonorSearch or similar prospect research and screening tools preferred. Understanding of fundraising operations, donor stewardship, and principles of philanthropy preferred. Other Relevant Skills and Abilities of the Development Data Analyst: Personal qualities of integrity, credibility, and commitment to serving the mission of Gleaners Food Bank of Indiana, and an understanding of our organization's work. Highly organized, detail-oriented, and professionally mature with the ability to handle multiple priorities and work independently under minimal supervision. Strong analytical thinking, problem-solving, and critical reasoning skills. Experience working in database systems with the ability to analyze donor trends and translate data into actionable fundraising insights. Effective project management, planning, organizational, and time management skills. Self-motivated with a positive and professional approach to working as a team player with the Gleaners team. Professional who takes initiative and exhibits compassion, optimism, integrity, tact, excellent listening skills, collaboration, flexibility, sense of humor, and enthusiasm. Ability to communicate clearly and effectively with both technical and non-technical staff. Commitment to building relationships and engaging as a team player. A commitment to full and visible participation as a hunger relief leader in the community. Ability to maintain confidentiality and handle sensitive matters with utmost discretion. Ability to maintain a positive and constructive attitude while resolving issues. Basic mathematical, strong analytical thinking, and problem-solving skills. Ability to think strategically and analytically. Proficient in Microsoft Suite. Valid driver's license/Clean driving record /3 years of driving experience/Must be insurable by company vehicle insurance provider Full job description is attached Gleaners Food Bank is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, without regard to race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family/parental status, pregnancy, leave status, genetic information, veteran status, creed, citizenship status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity, or any other status or category protected by applicable federal, state, or local law.
Job Description Job Description Gleaners Food Bank of Indiana is the state's largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response. THIS POSITION IS LOCATED IN INDIANAPOLIS, IN AND WE DO NOT PAY FOR RELOCATION. YOU MUST BE LOCAL TO INDIANA Position Purpose of Development Data Analyst : The Development Data Analyst executes strategic analysis of the donor database to guide and execute annual fundraising and stewardship communications and outreach, including segmented targeted donor outreach. The Analyst researches and qualifies donors for increased giving, principal (major) and planned giving utilizing database analytics (translating donor behavior and responses), DonorSearch and other tools. The Analyst performs donor database audits and updates. This position partners with the Annual Fund & Stewardship Manager to increase donor retention and giving, strengthen stewardship, improve portfolio management, expand the mid-level, major, and planned giving pipelines, and support data-informed fundraising strategies. By translating donor information into meaningful insights, this role helps drive collaborative fundraising strategies and supports revenue growth for the organization. All responsibilities and duties will further Gleaners' mission to be a leader in the fight against hunger. Medical, Dental & Other Supplemental Insurance 14 paid holidays 3 Paid Sick Leave Day, Federal Holidays, 2 Volunteer Days & Birthday Learning & Development Opportunities Company paid vision, long-term disability, $50,000 life AD&D Paid Life and Long-Term Disability Insurance Maternal, parental & caregiver leave On-site Gym Wellness programs 403(b) Plan with up to 4% match Monthly attendance bonus Earn up to 10% incentive pay Apparel allowance Essential Functions of Development Data Analyst: Analyze donor data to execute an annual stewardship plan, including segmenting donors for stewardship, appeals, campaigns, and targeted communications to aid in donor recognition, retention, increased engagement and giving, portfolio performance, and acquisition. Prospect research and evaluation of donor affinity, capacity and propensity to identify donors with a high likelihood of increased giving, major giving and planned giving. Partner with Development leadership to identify strategic opportunities and recommend data-informed approaches that improve donor acquisition, retention, reactivation, upgrades, fundraising effectiveness, and annual revenue forecasting. Develop donor segmentation strategies that support targeted cultivation, stewardship, annual appeals, campaigns, and personalized engagement across all giving levels. Partner with the Development Services Manager to support data quality initiatives. Provide quality assurance related to donor records, coding, and reporting, including regular database audits, data cleanup, imports, and updates to ensure data accuracy and quality. Develop and deliver timely and accurate reports, dashboards, and donor analytics to support fundraising performance tracking, campaign planning, and strategic decision-making. Research industry trends, benchmarking data, and emerging fundraising best practices to identify innovative strategies that enhance fundraising performance and donor engagement. Contribute to forecasting donor activity for budget planning, assessing the likelihood of donor retention, lapsed reactivation, upgrades, and new prospects. Participate in professional development opportunities annually. Embrace Gleaners' mission, values, and goals. Other duties as assigned. Education and/or Experience of Development Data Analyst: Bachelor's Degree or equivalent experience. Experience with database, data management, reporting, and analysis. Experience with customer relationship management (CRM) systems preferred (Salesforce experience a plus). Experience utilizing DonorSearch or similar prospect research and screening tools preferred. Understanding of fundraising operations, donor stewardship, and principles of philanthropy preferred. Other Relevant Skills and Abilities of the Development Data Analyst: Personal qualities of integrity, credibility, and commitment to serving the mission of Gleaners Food Bank of Indiana, and an understanding of our organization's work. Highly organized, detail-oriented, and professionally mature with the ability to handle multiple priorities and work independently under minimal supervision. Strong analytical thinking, problem-solving, and critical reasoning skills. Experience working in database systems with the ability to analyze donor trends and translate data into actionable fundraising insights. Effective project management, planning, organizational, and time management skills. Self-motivated with a positive and professional approach to working as a team player with the Gleaners team. Professional who takes initiative and exhibits compassion, optimism, integrity, tact, excellent listening skills, collaboration, flexibility, sense of humor, and enthusiasm. Ability to communicate clearly and effectively with both technical and non-technical staff. Commitment to building relationships and engaging as a team player. A commitment to full and visible participation as a hunger relief leader in the community. Ability to maintain confidentiality and handle sensitive matters with utmost discretion. Ability to maintain a positive and constructive attitude while resolving issues. Basic mathematical, strong analytical thinking, and problem-solving skills. Ability to think strategically and analytically. Proficient in Microsoft Suite. Valid driver's license/Clean driving record /3 years of driving experience/Must be insurable by company vehicle insurance provider Full job description is attached Gleaners Food Bank is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, without regard to race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family/parental status, pregnancy, leave status, genetic information, veteran status, creed, citizenship status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity, or any other status or category protected by applicable federal, state, or local law.
Bertrandt
Charlotte, North Carolina
Job Description Job Description Description: Ready to Drive the Future? As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions. Position Summary The Commercial Operations Systems Analyst supports the identification, evaluation, and onboarding of technology solutions that enable Sales and Commercial Operations capabilities. This role bridges business requirements and IT architecture by translating sales, customer, and operational needs into scalable system capabilities across order management, CRM, customer data, and retail operations. The ideal candidate will work closely with Commercial Operations, IT, Enterprise Architecture, Data Management, and other stakeholders to evaluate and implement technology solutions that drive business performance and enhance customer experience. Key Responsibilities Translate Commercial Operations requirements into system capabilities across order management, CRM, customer data, and retail operations. Identify functional gaps within the commercial systems landscape, including Sales Order Management, CRM platforms, and customer data integration. Collaborate with Commercial Operations and IT stakeholders to align technology solutions with revenue-generating business processes. Conduct market research, RFIs, and vendor assessments for CRM, order management, logistics (TMS), and customer experience platforms. Partner with Enterprise Architecture and Data teams to ensure alignment with system architecture, integration patterns, and customer data strategy. Facilitate stakeholder alignment and decision-making across cross-functional teams. Support onboarding of new systems and integrations to ensure operational readiness and successful deployment. Contribute to the continuous improvement of commercial technology capabilities supporting sales, customer experience, and operational efficiency. Required Qualifications Proven track record of successfully delivering IT projects within complex, matrixed business environments. Strong understanding of automotive industry trends, technologies, and challenges. Experience supporting commercial technology ecosystems, including CRM, order management, customer data, or related business applications. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and interpersonal skills with the ability to influence and collaborate across multiple levels of an organization. Demonstrated ability to build strong stakeholder relationships. Knowledge of industry-standard IT tools, technologies, and best practices. Experience evaluating software vendors and technology solutions is highly desirable. Preferred Qualifications Experience with: CRM platforms Sales Order Management systems Customer data platforms and integrations Logistics and Transportation Management Systems (TMS) Retail operations technologies Customer experience solutions Familiarity with enterprise architecture concepts and system integration methodologies. Experience supporting customer data initiatives such as master data management or customer record consolidation projects. Why Join Bertrandt? At Bertrandt, you'll be part of a global engineering and technology organization supporting groundbreaking mobility solutions. You'll collaborate with talented professionals, influence critical business systems, and contribute to innovative initiatives that help shape the future of automotive retail and commercial operations. EEO Statement Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. Requirements:
Job Description Job Description Description: Ready to Drive the Future? As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions. Position Summary The Commercial Operations Systems Analyst supports the identification, evaluation, and onboarding of technology solutions that enable Sales and Commercial Operations capabilities. This role bridges business requirements and IT architecture by translating sales, customer, and operational needs into scalable system capabilities across order management, CRM, customer data, and retail operations. The ideal candidate will work closely with Commercial Operations, IT, Enterprise Architecture, Data Management, and other stakeholders to evaluate and implement technology solutions that drive business performance and enhance customer experience. Key Responsibilities Translate Commercial Operations requirements into system capabilities across order management, CRM, customer data, and retail operations. Identify functional gaps within the commercial systems landscape, including Sales Order Management, CRM platforms, and customer data integration. Collaborate with Commercial Operations and IT stakeholders to align technology solutions with revenue-generating business processes. Conduct market research, RFIs, and vendor assessments for CRM, order management, logistics (TMS), and customer experience platforms. Partner with Enterprise Architecture and Data teams to ensure alignment with system architecture, integration patterns, and customer data strategy. Facilitate stakeholder alignment and decision-making across cross-functional teams. Support onboarding of new systems and integrations to ensure operational readiness and successful deployment. Contribute to the continuous improvement of commercial technology capabilities supporting sales, customer experience, and operational efficiency. Required Qualifications Proven track record of successfully delivering IT projects within complex, matrixed business environments. Strong understanding of automotive industry trends, technologies, and challenges. Experience supporting commercial technology ecosystems, including CRM, order management, customer data, or related business applications. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and interpersonal skills with the ability to influence and collaborate across multiple levels of an organization. Demonstrated ability to build strong stakeholder relationships. Knowledge of industry-standard IT tools, technologies, and best practices. Experience evaluating software vendors and technology solutions is highly desirable. Preferred Qualifications Experience with: CRM platforms Sales Order Management systems Customer data platforms and integrations Logistics and Transportation Management Systems (TMS) Retail operations technologies Customer experience solutions Familiarity with enterprise architecture concepts and system integration methodologies. Experience supporting customer data initiatives such as master data management or customer record consolidation projects. Why Join Bertrandt? At Bertrandt, you'll be part of a global engineering and technology organization supporting groundbreaking mobility solutions. You'll collaborate with talented professionals, influence critical business systems, and contribute to innovative initiatives that help shape the future of automotive retail and commercial operations. EEO Statement Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. Requirements: