American Honda Motor Co., Inc.
Torrance, California
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Service Technical IT Applications unit is seeking a highly motivated, team-oriented, and customer-focused Technical Program Manager. This leadership role encompasses responsibility for overseeing programs and portfolio comprising of numerous critical applications. This position involves providing delivery and technical leadership and guiding the delivery team to ensure alignment with unit, department, divisional, and AHM business unit objectives. The Team Manager will oversee multiple projects, including business transformation initiatives utilizing modern technology and SaaS platforms for the Service division and working with global teams. Strategic Leadership Team Management Project and Support Oversight Technical Leadership Governance and Compliance Innovation and Improvement Budget Management Talent Acquisition The ideal candidate will be a proactive leader who can drive innovation, foster teamwork, demonstrate a strong service orientation and deliver results in a dynamic IT environment. They will serve as a role model for teamwork and contribute to the overall success of the organization. Key Accountabilities Vision & Strategy: Lead the IT team to support the Service and Planning business unit with their business application needs. Build and maintain high performing IT teams: Foster associate development and long-term capability by teaching, coaching and mentoring, integrated with consistent and effective individual performance Management Achieve the project goals for the Team: As approved annually, including schedule, budget and quality commitments Provide Technical and Solution Leadership: Design business and technical solutions and provide solution architecture oversight. Promote IT and its capabilities: Build NA relationships and network to achieve trust and credibility, by discovering and meeting the needs of internal and external customers Qualifications, Experience, and Skills IT / Computer Science related Bachelor Degree and/or equivalent work experience 8 or more years in Information Technology/Information Services 5 or more years supervisory, resource management, vendor management experience 5 or more years experience supporting IT Delivery, preferably in automotive industry 5 or more years experience managing and delivering large/ multiple projects, platforms, and products Must have strong project management skills to manage deadlines while delivering quality results, on time, on budget Experience managing teams with differing priorities and levels of expertise; Strong written and presentation skills and ability to effectively communicate at all levels of the organization Strong problem-solving and root cause analysis skills Working experience with estimation, planning, developing and managing a budget, People management, team building, coaching, mentoring, development, negotiations, conflict resolution, and strong interpersonal skills. Qualifications, Experience, and Skills (Contd.) Strong experience in vendor management, contracts management, SOW, RFP & RFQ process In-depth demonstrable knowledge of applicable SOX, PII, data privacy practices, security, and governance Experience leading multiple software development and implementation teams (Microsoft, Salesforce, Enterprise software etc) Experience in designing solutions and providing technical architecture oversight Experience as a leader for solution and business architecture, provide direction and oversight of design, methodologies, tooling, partnerships, and support models. Experience in performing modeling, gap analysis, and crafting architecture artifacts, such as context diagrams, data flow diagrams, business capability roadmaps. Experience in working with Architecture Review Board. Experience in leading the technical workstream for critical projects Workstyle Onsite at least 4 days per workweek. 1 remote workday a week may be possible with prior departmental approval. Visa sponsorship issues This position is not eligible for any work visa sponsorship. Relocation assistance Not eligible What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Service Technical IT Applications unit is seeking a highly motivated, team-oriented, and customer-focused Technical Program Manager. This leadership role encompasses responsibility for overseeing programs and portfolio comprising of numerous critical applications. This position involves providing delivery and technical leadership and guiding the delivery team to ensure alignment with unit, department, divisional, and AHM business unit objectives. The Team Manager will oversee multiple projects, including business transformation initiatives utilizing modern technology and SaaS platforms for the Service division and working with global teams. Strategic Leadership Team Management Project and Support Oversight Technical Leadership Governance and Compliance Innovation and Improvement Budget Management Talent Acquisition The ideal candidate will be a proactive leader who can drive innovation, foster teamwork, demonstrate a strong service orientation and deliver results in a dynamic IT environment. They will serve as a role model for teamwork and contribute to the overall success of the organization. Key Accountabilities Vision & Strategy: Lead the IT team to support the Service and Planning business unit with their business application needs. Build and maintain high performing IT teams: Foster associate development and long-term capability by teaching, coaching and mentoring, integrated with consistent and effective individual performance Management Achieve the project goals for the Team: As approved annually, including schedule, budget and quality commitments Provide Technical and Solution Leadership: Design business and technical solutions and provide solution architecture oversight. Promote IT and its capabilities: Build NA relationships and network to achieve trust and credibility, by discovering and meeting the needs of internal and external customers Qualifications, Experience, and Skills IT / Computer Science related Bachelor Degree and/or equivalent work experience 8 or more years in Information Technology/Information Services 5 or more years supervisory, resource management, vendor management experience 5 or more years experience supporting IT Delivery, preferably in automotive industry 5 or more years experience managing and delivering large/ multiple projects, platforms, and products Must have strong project management skills to manage deadlines while delivering quality results, on time, on budget Experience managing teams with differing priorities and levels of expertise; Strong written and presentation skills and ability to effectively communicate at all levels of the organization Strong problem-solving and root cause analysis skills Working experience with estimation, planning, developing and managing a budget, People management, team building, coaching, mentoring, development, negotiations, conflict resolution, and strong interpersonal skills. Qualifications, Experience, and Skills (Contd.) Strong experience in vendor management, contracts management, SOW, RFP & RFQ process In-depth demonstrable knowledge of applicable SOX, PII, data privacy practices, security, and governance Experience leading multiple software development and implementation teams (Microsoft, Salesforce, Enterprise software etc) Experience in designing solutions and providing technical architecture oversight Experience as a leader for solution and business architecture, provide direction and oversight of design, methodologies, tooling, partnerships, and support models. Experience in performing modeling, gap analysis, and crafting architecture artifacts, such as context diagrams, data flow diagrams, business capability roadmaps. Experience in working with Architecture Review Board. Experience in leading the technical workstream for critical projects Workstyle Onsite at least 4 days per workweek. 1 remote workday a week may be possible with prior departmental approval. Visa sponsorship issues This position is not eligible for any work visa sponsorship. Relocation assistance Not eligible What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Regional Bonus (when applicable) Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development Programs Additional Offerings: Lifestyle Account Childcare Reimbursement Account Elder Care Support Tuition Assistance & Student Loan Repayment Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
HydroGeoLogic, Inc
Reston, Virginia
Job Description Job Description Job Title: Environmental Project Manager II Location: Reston, VA Description/Job Summary POSITION DESCRIPTION HGL has a position open for an Environmental Project Manager II to manage project work based out of our Reston, VA headquarters. The Environmental Project Manager will manage large-scale, multi-year projects for HGL's government clients, including the U.S. Environmental Protection Agency and U.S. Army Corps of Engineers, along with other federal and state government clients. Responsibilities/Duties WHAT YOU'LL BE DOING Managing and CERCLA-regulated remediation projects and field investigations at hazardous waste sites. Developing project budgets based on scope and developing project schedules to meet performance and payment milestones. Directing, managing, and leading project teams to meet project objectives in line with corporate and customer quality expectations. Communicating effectively with clients, regulators, project team members, field crews, subcontractors, and company management. Analyzing and interpreting environmental and analytical data. Managing technical and administrative aspects of project deliverables, including reviewing and authoring technical reports, specifically CERCLA Remedial Investigations, Feasibility Studies, Remedial Designs, Remedial Action Work Plans, or similar phases of environmental restoration projects. Procuring subcontractors, developing cost estimates, and overseeing field teams. Managing project risks and developing associated mitigation approaches and strategies. Supporting business development efforts, including leading or supporting proposal efforts. Mentoring, supervising, and developing staff. Traveling to project sites and client offices, as needed, approximately 10% of the time. Utilizing approved digital and AI-assisted tools, where appropriate, to support technical documentation, data analysis, project communications, and workflow efficiency. Minimum Requirements WHAT YOU NEED TO BE SUCCESSFUL Minimum 6 years of project management experience executing and managing EPA, DoD, and/or DOE investigation and remediation projects regulated by CERCLA and/or RCRA. Bachelor's degree in Environmental Engineering, Chemical Engineering, Civil Engineering, Geology, Hydrogeology, Environmental Science, or other related environmental field of study. Strong technical writing, organizational, and oral communication skills required. The successful candidate will show directly relevant experience that demonstrates a history of responsibility, initiative, motivation, and creative problem solving. Willingness to support technical tasks ranging from fieldwork and field operations; development of specifications; and data management, evaluation, and report preparation. Computer proficiency in Microsoft Office Suite required. Knowledge of appropriate methodologies for groundwater, surface water, soil, and sediment sampling at CERCLA and RCRA sites. Excellent time management and organization skills, including the ability to take on multiple tasks, prioritize, and remain organized to ensure timely and accurate work. Ability to build consensus among leadership and stakeholders through effective interpersonal communication and relationship building skills. EPA Superfund experience. Knowledge of CERCLA process and work phases. Demonstrated ability to learn and adopt new technologies and digital tools to improve project delivery and operational efficiency. Desired Qualifications WHAT YOU NEED TO STAND OUT - Preferred, not required Master's degree in a related field. Experience mentoring and supervising staff. Current 40-hr OSHA HAZWOPER certification and associated 8-hr OSHA refresher certification. Professional credentials (e.g., PE, PG and/or PMP). Experience with Microsoft Project. Experience using generative AI tools (e.g., Microsoft Copilot, ChatGPT, Claude, or similar) to improve technical writing, data analysis, research, visualization, or project delivery efficiency. Physical & Environmental Requirements PHYSICAL & COGNITIVE REQUIRMENTS Ability to lift/move/relocate items up to 50 lbs.; Prolonged sitting or standing up to 70% of the time (depending on task); Walking long distances; Repetitive hand motions (typing, tool use, etc.); Ability to see details at close range and at distance; Viewing computer screen for extended periods; Ability to interpret and analyze visual data (maps, graphs, warning indicators, etc.); Driving a company or personal vehicle; Climbing ladders or stairs Analyzing and synthesizing data; Complex problem solving and decision making; Reading and interpreting technical documents or regulations; Writing reports, proposals, or technical documentation; Leading a team or coordinating multiple priorities; Communicating effectively with clients, team members, and stakeholders; Managing competing deadlines and shifting priorities WORK ENVIRONMENT REQUIREMENTS Must be able to work outdoors in adverse weather conditions (heat, cold, rain, snow, etc.). Must be able to travel approximately 10% per year. May work in environments with loud noises, dust, or hazardous materials. Must wear appropriate personal protective equipment (PPE) when in the field. Potential for occasional longer workdays of up to 12 hours in duration. This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee. Other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice. Details Work Schedule: Standard 5-day work week. Field schedules may vary based on job requirements and may require longer hours as needed. Office Type: In-office position at HGL's Reston, VA headquarters. Travel: Approximately 10% A favorable pre-hire drug test and physical are required. All positions are subject to a pre-hire education and driving record verification. This specific role supports a U.S. Federal government contract(s) which require(s) employees engaged on this contract to be U.S. citizens. MORE ABOUT HGL AND THE OPPORTUNITY At HGL, we share a drive and vision to restore natural resources and provide ongoing stewardship of our environment to benefit present and future generations. We believe that we can make a difference in improving the world we live in through collaboration, teamwork, and a positive work environment. This unites and empowers us to strive for excellence in all our endeavors. HGL - WHO WE ARE The exceptional quality of our people is key to our strength. We value our employees as individuals and as important members of our team. We offer a work environment that is flexible, inclusive, and dedicated to creating a sustainable future. By cultivating a culture of innovation, we're able to adapt and augment our services to solve complex environmental and natural resources challenges. Projects at HGL primarily span the United States and its territories, tackling problems associated with emerging contaminants (like PFAS), radiological contamination, and military munitions, along with chemical contamination in groundwater, surface water, sediments, and soil. With over 550 employees, HGL is large enough to execute high-profile projects, but small enough to develop personal working environments with our talented team members. By joining HGL, you will be working toward restoring the environment and protecting our future. HGL - WE INVEST IN YOU It's not just a job, it's your career. HGL provides career growth opportunities via mentoring, training, education, and support for your certifications and licenses. Achieve your career goals and help HGL achieve its mission of restoring the environment to beneficial use for our clients and communities. We are an Equal Opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, or other protected category. Some positions may require U.S. citizenship. Applicants who wish to request a reasonable accommodation during the recruitment process should contact Human Resources directly at . EEO notices: US Equal Opportunity Employment Poster, US Equal Opportunity Supplemental Poster, Know Your Rights, and Pay Transparency Notice. A full list of benefits is available at
Job Description Job Description Job Title: Environmental Project Manager II Location: Reston, VA Description/Job Summary POSITION DESCRIPTION HGL has a position open for an Environmental Project Manager II to manage project work based out of our Reston, VA headquarters. The Environmental Project Manager will manage large-scale, multi-year projects for HGL's government clients, including the U.S. Environmental Protection Agency and U.S. Army Corps of Engineers, along with other federal and state government clients. Responsibilities/Duties WHAT YOU'LL BE DOING Managing and CERCLA-regulated remediation projects and field investigations at hazardous waste sites. Developing project budgets based on scope and developing project schedules to meet performance and payment milestones. Directing, managing, and leading project teams to meet project objectives in line with corporate and customer quality expectations. Communicating effectively with clients, regulators, project team members, field crews, subcontractors, and company management. Analyzing and interpreting environmental and analytical data. Managing technical and administrative aspects of project deliverables, including reviewing and authoring technical reports, specifically CERCLA Remedial Investigations, Feasibility Studies, Remedial Designs, Remedial Action Work Plans, or similar phases of environmental restoration projects. Procuring subcontractors, developing cost estimates, and overseeing field teams. Managing project risks and developing associated mitigation approaches and strategies. Supporting business development efforts, including leading or supporting proposal efforts. Mentoring, supervising, and developing staff. Traveling to project sites and client offices, as needed, approximately 10% of the time. Utilizing approved digital and AI-assisted tools, where appropriate, to support technical documentation, data analysis, project communications, and workflow efficiency. Minimum Requirements WHAT YOU NEED TO BE SUCCESSFUL Minimum 6 years of project management experience executing and managing EPA, DoD, and/or DOE investigation and remediation projects regulated by CERCLA and/or RCRA. Bachelor's degree in Environmental Engineering, Chemical Engineering, Civil Engineering, Geology, Hydrogeology, Environmental Science, or other related environmental field of study. Strong technical writing, organizational, and oral communication skills required. The successful candidate will show directly relevant experience that demonstrates a history of responsibility, initiative, motivation, and creative problem solving. Willingness to support technical tasks ranging from fieldwork and field operations; development of specifications; and data management, evaluation, and report preparation. Computer proficiency in Microsoft Office Suite required. Knowledge of appropriate methodologies for groundwater, surface water, soil, and sediment sampling at CERCLA and RCRA sites. Excellent time management and organization skills, including the ability to take on multiple tasks, prioritize, and remain organized to ensure timely and accurate work. Ability to build consensus among leadership and stakeholders through effective interpersonal communication and relationship building skills. EPA Superfund experience. Knowledge of CERCLA process and work phases. Demonstrated ability to learn and adopt new technologies and digital tools to improve project delivery and operational efficiency. Desired Qualifications WHAT YOU NEED TO STAND OUT - Preferred, not required Master's degree in a related field. Experience mentoring and supervising staff. Current 40-hr OSHA HAZWOPER certification and associated 8-hr OSHA refresher certification. Professional credentials (e.g., PE, PG and/or PMP). Experience with Microsoft Project. Experience using generative AI tools (e.g., Microsoft Copilot, ChatGPT, Claude, or similar) to improve technical writing, data analysis, research, visualization, or project delivery efficiency. Physical & Environmental Requirements PHYSICAL & COGNITIVE REQUIRMENTS Ability to lift/move/relocate items up to 50 lbs.; Prolonged sitting or standing up to 70% of the time (depending on task); Walking long distances; Repetitive hand motions (typing, tool use, etc.); Ability to see details at close range and at distance; Viewing computer screen for extended periods; Ability to interpret and analyze visual data (maps, graphs, warning indicators, etc.); Driving a company or personal vehicle; Climbing ladders or stairs Analyzing and synthesizing data; Complex problem solving and decision making; Reading and interpreting technical documents or regulations; Writing reports, proposals, or technical documentation; Leading a team or coordinating multiple priorities; Communicating effectively with clients, team members, and stakeholders; Managing competing deadlines and shifting priorities WORK ENVIRONMENT REQUIREMENTS Must be able to work outdoors in adverse weather conditions (heat, cold, rain, snow, etc.). Must be able to travel approximately 10% per year. May work in environments with loud noises, dust, or hazardous materials. Must wear appropriate personal protective equipment (PPE) when in the field. Potential for occasional longer workdays of up to 12 hours in duration. This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee. Other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice. Details Work Schedule: Standard 5-day work week. Field schedules may vary based on job requirements and may require longer hours as needed. Office Type: In-office position at HGL's Reston, VA headquarters. Travel: Approximately 10% A favorable pre-hire drug test and physical are required. All positions are subject to a pre-hire education and driving record verification. This specific role supports a U.S. Federal government contract(s) which require(s) employees engaged on this contract to be U.S. citizens. MORE ABOUT HGL AND THE OPPORTUNITY At HGL, we share a drive and vision to restore natural resources and provide ongoing stewardship of our environment to benefit present and future generations. We believe that we can make a difference in improving the world we live in through collaboration, teamwork, and a positive work environment. This unites and empowers us to strive for excellence in all our endeavors. HGL - WHO WE ARE The exceptional quality of our people is key to our strength. We value our employees as individuals and as important members of our team. We offer a work environment that is flexible, inclusive, and dedicated to creating a sustainable future. By cultivating a culture of innovation, we're able to adapt and augment our services to solve complex environmental and natural resources challenges. Projects at HGL primarily span the United States and its territories, tackling problems associated with emerging contaminants (like PFAS), radiological contamination, and military munitions, along with chemical contamination in groundwater, surface water, sediments, and soil. With over 550 employees, HGL is large enough to execute high-profile projects, but small enough to develop personal working environments with our talented team members. By joining HGL, you will be working toward restoring the environment and protecting our future. HGL - WE INVEST IN YOU It's not just a job, it's your career. HGL provides career growth opportunities via mentoring, training, education, and support for your certifications and licenses. Achieve your career goals and help HGL achieve its mission of restoring the environment to beneficial use for our clients and communities. We are an Equal Opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, or other protected category. Some positions may require U.S. citizenship. Applicants who wish to request a reasonable accommodation during the recruitment process should contact Human Resources directly at . EEO notices: US Equal Opportunity Employment Poster, US Equal Opportunity Supplemental Poster, Know Your Rights, and Pay Transparency Notice. A full list of benefits is available at
ServiceMaster Restoration By Quality First - GA
Valdosta, Georgia
Job Description Job Description Position Overview As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines. A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position. Job Responsibilities Understanding of the claims flow process - Water Mitigation, Reconstruction, Contents, and other Environmental work Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system Daily review of compliance tasks and all job tasks are completed on time Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards Manages Customer Service issues and complaints, documenting actions and resolution Understanding of all company cycle times and SLAs required for each job and phase Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate Job Requirements High school diploma/GED required Bachelor's Degree or applicable experience preferred, work experience will be considered IICRC Certifications preferred but not required: WTR, ASD, OCT, STC Exceptional Customer Service skills 1-3 years of Xactimate experience required- proficient use Xactimate 28 Experience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required Personal time management and organizational skills Strong verbal and written communication skills Dependable and adaptable to operate within a fast-paced work environment Ability to manage highly confidential information Strong problem-solving skills Proficient at using Microsoft Office, Outlook, CRM software Experience do you have with customer interaction and conflict resolution Experience with CRM software (Workday, etc) Experience with Financial Software (Quickbooks, etc) a plus Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers, phones etc. Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Express or exchange ideas with others quickly, accurately, and receive and act on detailed information. Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading. Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Job Description Job Description Position Overview As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines. A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position. Job Responsibilities Understanding of the claims flow process - Water Mitigation, Reconstruction, Contents, and other Environmental work Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system Daily review of compliance tasks and all job tasks are completed on time Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards Manages Customer Service issues and complaints, documenting actions and resolution Understanding of all company cycle times and SLAs required for each job and phase Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate Job Requirements High school diploma/GED required Bachelor's Degree or applicable experience preferred, work experience will be considered IICRC Certifications preferred but not required: WTR, ASD, OCT, STC Exceptional Customer Service skills 1-3 years of Xactimate experience required- proficient use Xactimate 28 Experience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required Personal time management and organizational skills Strong verbal and written communication skills Dependable and adaptable to operate within a fast-paced work environment Ability to manage highly confidential information Strong problem-solving skills Proficient at using Microsoft Office, Outlook, CRM software Experience do you have with customer interaction and conflict resolution Experience with CRM software (Workday, etc) Experience with Financial Software (Quickbooks, etc) a plus Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers, phones etc. Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Express or exchange ideas with others quickly, accurately, and receive and act on detailed information. Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading. Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.