4 jobs found

Job Description Job Description Job Summary: The Digital & Design Specialist is a creative storyteller, visual brand ambassador, and hands-on marketing professional responsible for bringing the Wycliffe experience to life through compelling design, digital content, photography, video, and member communications. From an eye-catching event promotion to an engaging social media post, polished newsletter, memorable photograph, or digital campaign, this role helps ensure Wycliffe's communications are fresh, engaging, visually consistent, and unmistakably Wycliffe. Working closely with the Director of Membership, Marketing & Communications and departments throughout the Club, the Digital & Design Specialist transforms ideas, events, amenities, programs, and everyday Club moments into creative content that informs, inspires, and connects our members, Team Members, prospective members, and broader community. Success in this role requires more than great design skills. It requires curiosity, creativity, exceptional attention to detail, strong organization, a service mindset, and the ability to manage multiple projects and deadlines while maintaining Wycliffe's brand standards and commitment to excellence. Job Tasks/Duties: Creative Design, Marketing & Brand Design creative, polished, and engaging marketing materials for Club events, dining experiences, golf, athletics, wellness, membership initiatives, Team Member programs, and other Club activities. Create and prepare digital and print collateral, including flyers, menus, invitations, signage, advertisements, presentations, promotional materials, and other branded communications. Support the design, layout, production, and quality control of recurring Club publications and newsletters. Translate concepts and information from Club departments into visually compelling communications that are clear, accurate, engaging, and consistent with the Wycliffe brand. Protect and elevate the Club's visual identity by consistently applying established branding, typography, imagery, messaging, and design standards. Collaborate with internal departments to understand their marketing and communication objectives and recommend creative approaches that strengthen participation and engagement. Prepare and resize creative assets for multiple formats, including email, website, social media, member app, digital signage, presentations, and print. Assist with special campaigns, membership marketing initiatives, employee communications, recruitment marketing, community relations, and other strategic Club projects. Digital Communications & Content: Create engaging digital content that showcases the people, experiences, amenities, programs, traditions, and culture that make Wycliffe unique. Support the Club's social media presence across appropriate platforms by developing graphics, photographs, videos, stories, reels, and other creative content. Maintain and update designated content within the Club's website and member app, ensuring information remains timely, accurate, visually appealing, and relevant. Own the email marketing campaign process, including formatting, design, scheduling, testing, and quality assurance. Responsible for digital signage and other internal communication channels throughout the Club. Monitor emerging digital, social media, graphic design, and marketing trends and recommend creative ideas that may enhance the Club's communications. Review basic engagement analytics and performance data to help identify which content, topics, formats, and communication channels resonate most strongly with audiences. Photography, Video & Storytelling: Capture high-quality photography and video of Club events, amenities, dining experiences, tournaments, programs, Team Members, member experiences, and other activities for marketing and communication purposes. Attend Club events and activities as assigned to capture still photography, candid moments, short-form video, B-roll, interviews, and other storytelling content. Edit and enhance photographs and video content for use across digital and print communications. Help identify authentic stories and moments that showcase the Wycliffe culture and create an emotional connection with members, prospective members, Team Members, and the community. Maintain organized photo, video, design, and creative asset libraries so content can be efficiently located and reused. Coordinate with outside photographers, videographers, printers, marketing partners, and other creative vendors when needed. Collaboration & Execution: Serve as a creative resource for departments throughout the Club while balancing brand consistency, communication priorities, production schedules, and deadlines. Manage multiple simultaneous design and communication projects while maintaining strong attention to detail, quality, accuracy, and timeliness. Proofread and quality-check materials prior to distribution or publication, helping ensure communications are professional and error-free. Build positive working relationships throughout the organization and actively seek information, stories, photographs, and content opportunities across Club operations. Represent Wycliffe professionally when interacting with members, guests, Team Members, vendors, community partners, and other stakeholders. Maintain flexibility in scheduling to support Club events and content needs, which may occasionally include evenings, weekends, or holidays. Perform other duties and creative projects as assigned. Education and Experience Two or more years of experience in graphic design, digital marketing, communications, content creation, or a related creative field preferred. Experience within a private club, luxury hospitality, resort, lifestyle, agency, or other high-touch service environment is preferred but not required. Demonstrated graphic design experience and a strong portfolio showcasing creative work across digital and/or print platforms. Photography, videography, and multimedia content creation experience. Job Knowledge, Core Competencies and Expectations Ability to establish and maintain effective lines of internal and external communication with all levels of staff and business partners. Strong graphic design and visual storytelling skills with creativity and excellent attention to detail. Proficiency in various design tools; including Canva, Adobe and related design tools. Experience with digital publishing, email marketing, social media, content management systems, and marketing platforms. Working knowledge of typography, layout, branding, imagery, and digital and print production. Photography and photo-editing skills; videography and video editing. Ability to transform ideas and information into polished, engaging communications. Strong organizational and project-management skills with the ability to manage competing priorities and deadlines. Excellent written, verbal, interpersonal, and collaborative communication skills. Creative, adaptable, and solutions-focused in a fast-paced environment. Ability to accept creative direction and feedback and make revisions efficiently. Awareness of emerging design, digital marketing, social media, and content trends. Sound judgment, discretion, and commitment to representing Wycliffe's brand, culture, and service standards professionally. Physical Demands and Work Environment Must be able to reach, bend, stoop, stand and lift up to 40 pounds. Must be able to walk and stand for extended periods when photographing, filming, or attending Club events. Must be able to reach, bend, stoop, and lift or carry equipment and materials weighing up to 40 pounds. Repetitive motion is associated with computer entry and graphic design work. Normal hearing and vision ranges, with or without reasonable accommodation, are required to perform the essential functions of the position. Work is performed in both office and Club environments and may occasionally require outdoor activity. Schedule flexibility may be required based upon Club events, programs, deadlines, and communication needs. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required in this position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Team Members are required to adhere to other job-related duties as requested by their supervisor/manager (within guidelines and compliance with federal and state laws. All job requirements are subject to revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities upon request. Continued employment remains on an "at-will" basis.

Job Description Job Description The Digital Services Specialist is responsible for driving dealership performance and client success across assigned retailer accounts and Regions. This role serves as a strategic partner to dealerships and assigned Regions, delivering structured lead management, Business Development Center (BDC) optimization, and digital sales process training aligned with brand standards and KPIs. The Digital Services Specialist supports approximately 20-25 retailers per region through a combination of on-site and virtual engagement, with travel comprising approximately 80% of the role. This position ensures consistent execution of best practices in lead response, customer engagement, and appointment conversion. Core responsibilities include managing ongoing Region and dealer client communications, tracking and analyzing performance results, and providing timely guidance, support, and solutions to dealership partners. In addition to performance consulting, this role is responsible for delivering training through webinars, workshops, and in-dealership sessions, as well as contributing to the development and continuous improvement of training curriculum and materials. The Digital Services Specialist will also support broader program initiatives, including maintaining training platforms, assisting with digital marketing and communication efforts, participating in event planning and content, and supporting online community engagement. This position requires a balance of consulting, training, relationship management, operational support, and extensive travel to ensure consistent program execution, measurable performance improvement, and a high level of client satisfaction across the retailer network. Duties and Responsibilities Account Management • Serve as the primary point of contact for assigned Volvo Regions and dealership accounts. • Build and maintain strong relationships with Volvo National and Regional personnel, dealer leadership, Marketing managers, BDC managers, and sales teams. • Conduct regular performance reviews using key KPIs, including lead engagement, appointment set/show/sold rates, and close rates. • Identify performance gaps and deliver actionable improvement plans aligned with OEM standards (e.g., Volvo Cars USA KPIs). • Adapt strategies based on Volvo regional priorities and evolving business needs. Internet Lead Response Training • Train dealership teams on structured lead handling processes, including speed-to-lead, personalization, and follow-up cadence. • Coach teams on executing high-impact Day 1 engagement strategies and long-term nurture processes. • Ensure effective use of CRM tools, video, text, and email communication to drive engagement and appointments. • Support implementation of best practices to improve engagement rates and conversion performance. BDC & Call Center Performance Development • Evaluate and optimize dealership BDC and call center operations. • Implement structured engagement processes, including rapid lead response and multi-channel communication strategies. • Train teams on relationship-based selling, objection handling, and appointment-setting techniques. • Reinforce accountability through daily lead management processes and performance tracking. • Provide ongoing coaching to sales leadership, BDC teams, and frontline staff. In-Retailer Support & Service Delivery • Conduct on-site and virtual retailer visits to assess performance and deliver training. • Evaluate lead handling workflows, response times, CRM utilization, and follow-up effectiveness. • Deliver KPI-driven recommendations and implement best practices within dealership operations. • Execute post-visit action plans and ensure accountability for sustained improvements. • Provide hands-on support in lead response management and appointment coordination as needed. Regional & Internal Collaboration • Maintain regular presence in regional stores (approximately 4 days per week) to support coordination and alignment and in the Regional offices as coordinated with Region staff. • Provide consistent communication and weekly updates to Region staff and internal stakeholders. • Collaborate cross-functionally with Enterprise, Digital, Sales, and Field teams to ensure alignment of strategy and execution. • Support integration of vendor services within broader OEM and organizational initiatives. Reporting & Data-Driven Performance Management • Deliver performance reporting aligned with existing dashboards and data sources. • Analyze CRM data, lead activity, and performance metrics to generate actionable insights. • Support refinement and automation of retailer-level reporting. • Utilize tools such as Pied Piper mystery shops and lead analytics to identify improvement opportunities. • Provide recurring summaries of performance trends, risks, and opportunities. Program Execution, Optimization & Flexibility • Continuously optimize service delivery based on performance trends and dealership needs. • Adjust focus areas and strategies as business priorities evolve. • Maintain consistency in program execution while allowing for regional customization. • Ensure alignment with defined program standards, KPIs, and performance expectations. Additional Program Responsibilities • Deliver or assign workshops and training programs across approximately 20-25 retailers per assigned region. • Provide managed lead handling support, including response management and appointment coordination where required. • Ensure alignment with OEM standards, KPIs, and program expectations. • Maintain flexibility to scale services and adjust engagement models based on regional needs. • Execute high-quality in-dealership and virtual training engagements. Operational & Administrative Expectations • Maintain accurate and timely expense reporting in compliance with company policies. • Effectively manage travel schedules, budgets, and logistics across assigned regions. • Demonstrate strong organizational discipline in tracking activities, reporting outcomes, and managing time across multiple accounts. • Ensure proper documentation of dealership visits, action plans, and follow-up progress. Qualifications • Bachelor's degree preferred, or an equivalent combination of education and relevant experience. • Minimum of 5 years of retail automotive experience; Sales Manager experience strongly preferred. • Demonstrated ability to lead, coach, and motivate teams to drive performance improvement. • Strong analytical and problem-solving skills, with experience evaluating workflows and implementing effective solutions. • Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels of an organization. • Proven ability to build relationships, influence decision-making, and navigate complex client environments. • Solid understanding of organizational operations, change management, and performance improvement strategies. • Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines. • High level of professionalism, adaptability, and resourcefulness in a fast-paced environment. • Ability to prioritize competing demands and operate with a strong sense of urgency. • Comfortable presenting, training, and facilitating discussions with diverse audiences. • Advanced proficiency in Microsoft Office and general business systems. • Demonstrated commitment to continuous learning and professional development. • Ability to maintain confidentiality and handle sensitive information appropriately. • Willingness and ability to travel up to 80%.

Job Description Job Description Summary Do you want to join one of the nation's fastest-growing home services businesses with multiple locations across the U.S.? We're looking for a curious, digitally savvy marketer who is passionate about finding new ways to drive growth across our multiple US distinct brands. As the Digital Growth Specialist , you'll work across the digital customer journey, from how customers find us to how they engage, convert and stay connected with our brands. You'll work across paid and organic search, websites, email marketing, automation, AI and emerging digital tools, using them together to generate more leads, improve conversion and help more customers. We are looking for a well-rounded digital marketer , not someone focused on one channel all day. Our approach is to build strong, sustainable campaigns and systems that can be monitored and improved without constant manual intervention, then focus on the next meaningful opportunity for growth. This is a hands-on role for someone who likes to dig into the data, find opportunities and figure out how to make them happen. This position is 100% on site at our Kennesaw, GA Headquarters. Key Responsibilities Digital Acquisition & Visibility Manage paid search, SEO, local search and emerging search visibility across multiple brands and markets. Manage campaign structure, budgets, targeting and optimization to maximize qualified demand, market visibility and business return. Monitor search trends, competitors and AI/LLM visibility and act on meaningful opportunities. Website & Conversion Improve websites and landing pages to generate more calls, leads and booked appointments. Identify friction across forms, online scheduling, offers and other conversion points. Work with web and marketing partners to implement and measure improvements. Email, Lifecycle & Automation Build email and digital journeys for lead follow-up, reactivation, maintenance, replacement and cross-sell. Use customer data and segmentation to improve relevance and response. Build scalable lead follow-up and recovery using CRM tools, Zapier, automation and AI-assisted response. Analytics, Budget & Growth Track performance from traffic through leads, bookings and revenue where available. Manage digital budgets and pacing across brands and markets. Evaluate performance based on overall business impact, not isolated platform metrics. Prioritize the initiatives most likely to create meaningful incremental growth. Business & Partner Collaboration Build strong relationships with General Managers and local teams to understand each market and business need. Work across marketing, operations, call center, web and other internal teams to improve the customer journey. Leverage agencies and outside partners when additional expertise or execution support is needed. Build solutions that are scalable, repeatable and do not require unnecessary manual management. Technology & Continuous Improvement Evaluate new digital tools, platforms, automation and AI capabilities that could improve marketing performance or customer experience. Build processes and solutions that are scalable, repeatable and capable of operating effectively without unnecessary manual intervention. Work across marketing, operations, call center, web and external partners to connect systems and remove gaps in the customer journey. Qualifications 3-5 years of hands-on digital or performance marketing experience. Strong paid search experience, with working knowledge of SEO, website conversion and lead generation. Experience with email marketing, lifecycle campaigns, CRM or marketing automation preferred. Familiarity with GA4, Google Tag Manager, Looker Studio and tools such as SEMrush/Ahrefs. Comfortable using tools such as Zapier, AI platforms and emerging digital technology. Strong analytical skills and experience managing budgets and performance across multiple campaigns or markets. Working knowledge of CMS platforms and basic HTML/CSS. Strong communicator who can work with business leaders, internal teams, agencies and vendors. Self-starter who can manage multiple priorities, identify opportunities and turn ideas into execution. Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable). Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.

Job Description Job Description Come Join a Team that is Working Together to Enhance the Lives of our Colleagues , Customers and the Community Every Day! Summary: The Digital Marketing Associate supports the Bank's marketing and communications efforts with an emphasis on digital content, social media, website management, email marketing, and campaign execution. Working under the direction of the Marketing Manager, this position helps strengthen the Bank's brand, promote products and services, engage customers and the community, and maintain a consistent presence across digital and traditional marketing channels. Duties and Responsibilities: Create, schedule, publish, and monitor content across the Bank's social media platforms. Support the execution of digital marketing campaigns that promote deposits, lending, customer engagement, brand awareness, and other approved business objectives. Maintain and update website content, including product information, promotions, community information, and other timely content, subject to appropriate review and approval. Support email marketing campaigns, including content development, list coordination, scheduling, testing, and performance tracking. Create and edit marketing materials using appropriate design and content-development tools. Assist with digital advertising, including paid social, search, display, and other digital campaigns as applicable. Monitor social media, website traffic, email engagement, digital advertising, and other marketing metrics and provide reports or summaries to the Marketing Manager. Assist with the development of branch materials, signage, promotional items, advertisements, and other marketing collateral. Maintain brand consistency across digital and printed communications. Coordinate marketing requests from branches and departments under the direction of the Marketing Manager. Liaise with third party marketing vendor as directed to ensure clear communication and continuity. Assist with project tracking, deadlines, approvals, and follow-up for assigned marketing activities. Support community events, sponsorships, and Bank promotional activities, including occasional events outside normal business hours. Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules. Adheres to Company's Safety and Security Policies and Procedures. Adheres to Company's behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance. Performs other duties as assigned by management Qualifications (Knowledge, Skills, Abilities, Education and Experience): Associate's or bachelor's degree in marketing, communications, business, digital media, or a related field preferred. One to three years of marketing, communications, social media, or related experience preferred. Relevant internships or demonstrated digital marketing experience may be considered. Experience creating and managing social media content. Familiarity with website content management, email marketing, digital advertising, SEO, and marketing analytics. Experience with Canva, Adobe Creative Suite, or similar design tools preferred. Strong writing, editing, proofreading, and verbal communication skills. Strong attention to detail and organizational skills. Ability to manage multiple assignments, priorities, and deadlines. Ability to exercise sound judgment when communicating on behalf of the Bank. Financial services or other regulated-industry experience is helpful but not required. Willingness to learn banking products, services, regulatory requirements, and the communities served by the Bank. Physical Demands and Work Environment: Mobility sufficient to perform activities required of position, including travel to branch/vendor locations Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc. Ability to actively engage in necessary communications with internal and external customers. Company Benefit Offerings for eligible employees: Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date) 12 Paid Holidays (including Birthday) 401K retirement plan with up to a 4% Company match and immediate vesting Tuition Reimbursement Employer paid life insurance Employer paid disability insurance Voluntary life and disability insurance Employee Assistance Program Employee Discounts and Perks Compensation: The posted pay range for this position reflects a good faith estimate. Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location. Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.