Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Senior Business Intelligence Analyst is a highly visible, hands-on individual contributor responsible for building and scaling AIM28's analytics, reporting, and value-realization measurement capabilities. Reporting to the AIM28 Finance Lead, this role will design and own end-to-end data models, ETL pipelines, dashboards, and automation solutions that transform complex, fragmented data into trusted insights for executives and program leaders. In addition, this role will support other strategic projects as required. The ideal candidate combines deep technical expertise in SQL, data modeling, BI visualization, automation, and AI-enabled analytics with strong business and finance acumen. Operating as the sole analytics builder within the AIM28 Finance team, this person will create the program's single source of truth for KPI, benefit, investment, and value-realization reporting while driving self-service analytics, reporting automation, and AI-powered insights across the AIM28 portfolio. The Senior Business Intelligence Analyst will lead the development of business intelligence, data visualization, analytics, and reporting automation for the AIM28 program and other strategic projects within U.S. Pharmaceutical Distribution (USPD). AIM28 is McKesson's AI-enabled transformation program, organized around a portfolio of Big Bets, each accountable for delivering measurable business outcomes. This role reports directly into the Sr. Director, Finance (AIM28). This role is the hands-on builder who turns Big Bet data into trusted, automated benefit and value-realization reporting for program leadership and senior executives. The source material varies: some data arrives raw and needs business logic before anyone can use it, some lives in manual files, and some is already visualized in dashboards the business teams built for themselves. You will architect an AI-ready analytics and reporting model that pairs traditional dashboards with AI capabilities such as automated narratives and conversational agents, so stakeholders can self-serve and get to insight faster. Where data is raw, you will establish the transformation logic that makes it consumable. Where reporting lives in manual files or scattered dashboards, you will integrate and standardize it into Big Bet and AIM28 program-level solutions. This is a highly visible individual contributor role. We are looking for a builder with deep SQL proficiency, strong knowledge of data design, and the visualization and storytelling skill to brief senior executives. Expect problems to show up half-defined; your job is to turn them into reliable numbers and clear answers. This role works under the direction of the AIM28 Finance Lead partnering with, Big Bet teams, the transformation office, and McKesson Technology to codify KPI definitions and benefit methodologies into governed data models. The goal is one version of the truth across the program. This is a pure individual-contributor role embedded in Finance, not a role inside a BI or data engineering organization. There is no bench of other BIEs, analytics engineers, or data engineers to hand design, build, or troubleshooting off to, you own the full stack yourself, end to end. Because the role sits in Finance rather than Technology, you should also be comfortable working fluently in financial concepts: ROI, forecasting, variance-to-plan, and business-case logic, gained through direct experience partnering with a business finance or FP&A team. What You'll Do Program & Big Bet reporting Design, build, and maintain the AIM28 program-level and Big Bet-level dashboards that track KPIs, benefits, investments, milestones, and value realization. These dashboards are the single source of truth for program performance. Develop executive-facing reporting for monthly Steering Committee meetings, business reviews, and leadership updates. Translate complex program data into insights leaders can act on. Reporting automation Automate recurring benefit and program reporting end to end. Replace manual, file-based processes with scheduled data flows that are validated and monitored. Find and implement automation opportunities across reporting workflows, including AI capabilities such as automated narratives and summaries that surface insights before anyone asks for them. Data engineering & transformation Build and maintain scalable ETL/ELT pipelines that extract, transform, and clean large, multi-dimensional datasets from multiple sources. These pipelines power the automated Big Bet and AIM28 program-level reporting. Ingest and integrate data from Big Bet teams into harmonized, consumable datasets and data models. Sources include raw operational data, manually maintained files, and dashboards the business built for itself. Establish the business logic that converts raw source data into certified reporting. Document the logic, lineage, and metric definitions well enough that someone else could audit or maintain the work. Design semantic models and curated datasets that people consume today through dashboards and self-service, and that AI agents can consume over time. KPI & benefit frameworks Partner with the AIM28 Finance lead to codify KPI definitions and benefit-realization methodologies into governed data models, so measurement stays consistent across Big Bets. Develop and monitor the KPIs that drive business decisions. Implement data-quality checks, reconciliation, and anomaly detection to protect trust in the numbers. Deep-dive analysis & insights Conduct deep-dive analyses of KPI movements, benefit variances, and program performance questions. Identify root causes and bring conclusions and recommendations to senior leadership. Answer ad hoc analytical questions from program leadership and Big Bet teams. When sources disagree, triangulate across them to validate data fidelity. Self-service & adoption Enable governed self-service analytics for program and Big Bet stakeholders, so fewer questions turn into ad hoc requests or one-off analyses. Own delivery end to end, from requirements and solution design through build, UAT, and adoption. Work with business stakeholders, data engineering, and IT to keep solutions compliant with enterprise data standards. Continuous improvement & influence Prioritize the reporting and automation backlog by business impact and effort. Keep stakeholders current on the roadmap and the trade-offs behind it. Set the standard for analytics practice (data integrity, documentation, versioning) across Big Bet teams, and coach business analysts who build their own reporting. What You Bring A builder's mindset. You take loosely defined problems, work out the business intent behind them, and deliver working solutions end to end: requirements, data model, pipeline, dashboard, adoption. Comfort with ambiguity and imperfect data. Raw extracts, manual spreadsheets, inconsistent definitions, and shifting requirements are the starting point here, not a blocker. Business acumen and financial literacy. You understand core finance concepts, ROI, forecasting, variance-to-plan, business-case logic well enough to hold your own in a finance conversation, not just translate what finance tells you. You have worked directly with a finance or FP&A team before, and you can sit with finance and business partners, understand benefit logic and business cases, and translate between data and business needs. Comfort as a standalone technical IC. This role sits in Finance, not in a BI or data engineering organization. There is no dedicated BIE team, data engineering bench, or technical manager to lean on for design review, code review, or troubleshooting, you are the technical function for AIM28 reporting. You are comfortable being the only builder in the room and owning decisions end to end. A KPI and automation track record. You have developed and monitored KPIs that drive business decisions, and you have built automated reporting systems that replaced manual processes. Executive presence. You have experience communicating and presenting analytical results to senior leadership, in writing and in person. Ownership and judgment. You validate your own outputs, make pragmatic build-versus-reuse trade-offs, and earn trust by being right about the numbers. Organization and prioritization. You manage multiple concurrent workstreams across Big Bets without letting deliverables or timelines slip. Curiosity about AI. You are interested in applying GenAI and agents to reporting, and ideally you have already experimented with them. Technical Skills Expert SQL: complex query development, window functions, and performance tuning on large, multi-dimensional datasets from multiple sources. You write queries that need little post-processing. Data modeling and design: . click apply for full job details
09/21/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Senior Business Intelligence Analyst is a highly visible, hands-on individual contributor responsible for building and scaling AIM28's analytics, reporting, and value-realization measurement capabilities. Reporting to the AIM28 Finance Lead, this role will design and own end-to-end data models, ETL pipelines, dashboards, and automation solutions that transform complex, fragmented data into trusted insights for executives and program leaders. In addition, this role will support other strategic projects as required. The ideal candidate combines deep technical expertise in SQL, data modeling, BI visualization, automation, and AI-enabled analytics with strong business and finance acumen. Operating as the sole analytics builder within the AIM28 Finance team, this person will create the program's single source of truth for KPI, benefit, investment, and value-realization reporting while driving self-service analytics, reporting automation, and AI-powered insights across the AIM28 portfolio. The Senior Business Intelligence Analyst will lead the development of business intelligence, data visualization, analytics, and reporting automation for the AIM28 program and other strategic projects within U.S. Pharmaceutical Distribution (USPD). AIM28 is McKesson's AI-enabled transformation program, organized around a portfolio of Big Bets, each accountable for delivering measurable business outcomes. This role reports directly into the Sr. Director, Finance (AIM28). This role is the hands-on builder who turns Big Bet data into trusted, automated benefit and value-realization reporting for program leadership and senior executives. The source material varies: some data arrives raw and needs business logic before anyone can use it, some lives in manual files, and some is already visualized in dashboards the business teams built for themselves. You will architect an AI-ready analytics and reporting model that pairs traditional dashboards with AI capabilities such as automated narratives and conversational agents, so stakeholders can self-serve and get to insight faster. Where data is raw, you will establish the transformation logic that makes it consumable. Where reporting lives in manual files or scattered dashboards, you will integrate and standardize it into Big Bet and AIM28 program-level solutions. This is a highly visible individual contributor role. We are looking for a builder with deep SQL proficiency, strong knowledge of data design, and the visualization and storytelling skill to brief senior executives. Expect problems to show up half-defined; your job is to turn them into reliable numbers and clear answers. This role works under the direction of the AIM28 Finance Lead partnering with, Big Bet teams, the transformation office, and McKesson Technology to codify KPI definitions and benefit methodologies into governed data models. The goal is one version of the truth across the program. This is a pure individual-contributor role embedded in Finance, not a role inside a BI or data engineering organization. There is no bench of other BIEs, analytics engineers, or data engineers to hand design, build, or troubleshooting off to, you own the full stack yourself, end to end. Because the role sits in Finance rather than Technology, you should also be comfortable working fluently in financial concepts: ROI, forecasting, variance-to-plan, and business-case logic, gained through direct experience partnering with a business finance or FP&A team. What You'll Do Program & Big Bet reporting Design, build, and maintain the AIM28 program-level and Big Bet-level dashboards that track KPIs, benefits, investments, milestones, and value realization. These dashboards are the single source of truth for program performance. Develop executive-facing reporting for monthly Steering Committee meetings, business reviews, and leadership updates. Translate complex program data into insights leaders can act on. Reporting automation Automate recurring benefit and program reporting end to end. Replace manual, file-based processes with scheduled data flows that are validated and monitored. Find and implement automation opportunities across reporting workflows, including AI capabilities such as automated narratives and summaries that surface insights before anyone asks for them. Data engineering & transformation Build and maintain scalable ETL/ELT pipelines that extract, transform, and clean large, multi-dimensional datasets from multiple sources. These pipelines power the automated Big Bet and AIM28 program-level reporting. Ingest and integrate data from Big Bet teams into harmonized, consumable datasets and data models. Sources include raw operational data, manually maintained files, and dashboards the business built for itself. Establish the business logic that converts raw source data into certified reporting. Document the logic, lineage, and metric definitions well enough that someone else could audit or maintain the work. Design semantic models and curated datasets that people consume today through dashboards and self-service, and that AI agents can consume over time. KPI & benefit frameworks Partner with the AIM28 Finance lead to codify KPI definitions and benefit-realization methodologies into governed data models, so measurement stays consistent across Big Bets. Develop and monitor the KPIs that drive business decisions. Implement data-quality checks, reconciliation, and anomaly detection to protect trust in the numbers. Deep-dive analysis & insights Conduct deep-dive analyses of KPI movements, benefit variances, and program performance questions. Identify root causes and bring conclusions and recommendations to senior leadership. Answer ad hoc analytical questions from program leadership and Big Bet teams. When sources disagree, triangulate across them to validate data fidelity. Self-service & adoption Enable governed self-service analytics for program and Big Bet stakeholders, so fewer questions turn into ad hoc requests or one-off analyses. Own delivery end to end, from requirements and solution design through build, UAT, and adoption. Work with business stakeholders, data engineering, and IT to keep solutions compliant with enterprise data standards. Continuous improvement & influence Prioritize the reporting and automation backlog by business impact and effort. Keep stakeholders current on the roadmap and the trade-offs behind it. Set the standard for analytics practice (data integrity, documentation, versioning) across Big Bet teams, and coach business analysts who build their own reporting. What You Bring A builder's mindset. You take loosely defined problems, work out the business intent behind them, and deliver working solutions end to end: requirements, data model, pipeline, dashboard, adoption. Comfort with ambiguity and imperfect data. Raw extracts, manual spreadsheets, inconsistent definitions, and shifting requirements are the starting point here, not a blocker. Business acumen and financial literacy. You understand core finance concepts, ROI, forecasting, variance-to-plan, business-case logic well enough to hold your own in a finance conversation, not just translate what finance tells you. You have worked directly with a finance or FP&A team before, and you can sit with finance and business partners, understand benefit logic and business cases, and translate between data and business needs. Comfort as a standalone technical IC. This role sits in Finance, not in a BI or data engineering organization. There is no dedicated BIE team, data engineering bench, or technical manager to lean on for design review, code review, or troubleshooting, you are the technical function for AIM28 reporting. You are comfortable being the only builder in the room and owning decisions end to end. A KPI and automation track record. You have developed and monitored KPIs that drive business decisions, and you have built automated reporting systems that replaced manual processes. Executive presence. You have experience communicating and presenting analytical results to senior leadership, in writing and in person. Ownership and judgment. You validate your own outputs, make pragmatic build-versus-reuse trade-offs, and earn trust by being right about the numbers. Organization and prioritization. You manage multiple concurrent workstreams across Big Bets without letting deliverables or timelines slip. Curiosity about AI. You are interested in applying GenAI and agents to reporting, and ideally you have already experimented with them. Technical Skills Expert SQL: complex query development, window functions, and performance tuning on large, multi-dimensional datasets from multiple sources. You write queries that need little post-processing. Data modeling and design: . click apply for full job details
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Senior Business Intelligence Analyst is a highly visible, hands-on individual contributor responsible for building and scaling AIM28's analytics, reporting, and value-realization measurement capabilities. Reporting to the AIM28 Finance Lead, this role will design and own end-to-end data models, ETL pipelines, dashboards, and automation solutions that transform complex, fragmented data into trusted insights for executives and program leaders. In addition, this role will support other strategic projects as required. The ideal candidate combines deep technical expertise in SQL, data modeling, BI visualization, automation, and AI-enabled analytics with strong business and finance acumen. Operating as the sole analytics builder within the AIM28 Finance team, this person will create the program's single source of truth for KPI, benefit, investment, and value-realization reporting while driving self-service analytics, reporting automation, and AI-powered insights across the AIM28 portfolio. The Senior Business Intelligence Analyst will lead the development of business intelligence, data visualization, analytics, and reporting automation for the AIM28 program and other strategic projects within U.S. Pharmaceutical Distribution (USPD). AIM28 is McKesson's AI-enabled transformation program, organized around a portfolio of Big Bets, each accountable for delivering measurable business outcomes. This role reports directly into the Sr. Director, Finance (AIM28). This role is the hands-on builder who turns Big Bet data into trusted, automated benefit and value-realization reporting for program leadership and senior executives. The source material varies: some data arrives raw and needs business logic before anyone can use it, some lives in manual files, and some is already visualized in dashboards the business teams built for themselves. You will architect an AI-ready analytics and reporting model that pairs traditional dashboards with AI capabilities such as automated narratives and conversational agents, so stakeholders can self-serve and get to insight faster. Where data is raw, you will establish the transformation logic that makes it consumable. Where reporting lives in manual files or scattered dashboards, you will integrate and standardize it into Big Bet and AIM28 program-level solutions. This is a highly visible individual contributor role. We are looking for a builder with deep SQL proficiency, strong knowledge of data design, and the visualization and storytelling skill to brief senior executives. Expect problems to show up half-defined; your job is to turn them into reliable numbers and clear answers. This role works under the direction of the AIM28 Finance Lead partnering with, Big Bet teams, the transformation office, and McKesson Technology to codify KPI definitions and benefit methodologies into governed data models. The goal is one version of the truth across the program. This is a pure individual-contributor role embedded in Finance, not a role inside a BI or data engineering organization. There is no bench of other BIEs, analytics engineers, or data engineers to hand design, build, or troubleshooting off to, you own the full stack yourself, end to end. Because the role sits in Finance rather than Technology, you should also be comfortable working fluently in financial concepts: ROI, forecasting, variance-to-plan, and business-case logic, gained through direct experience partnering with a business finance or FP&A team. What You'll Do Program & Big Bet reporting Design, build, and maintain the AIM28 program-level and Big Bet-level dashboards that track KPIs, benefits, investments, milestones, and value realization. These dashboards are the single source of truth for program performance. Develop executive-facing reporting for monthly Steering Committee meetings, business reviews, and leadership updates. Translate complex program data into insights leaders can act on. Reporting automation Automate recurring benefit and program reporting end to end. Replace manual, file-based processes with scheduled data flows that are validated and monitored. Find and implement automation opportunities across reporting workflows, including AI capabilities such as automated narratives and summaries that surface insights before anyone asks for them. Data engineering & transformation Build and maintain scalable ETL/ELT pipelines that extract, transform, and clean large, multi-dimensional datasets from multiple sources. These pipelines power the automated Big Bet and AIM28 program-level reporting. Ingest and integrate data from Big Bet teams into harmonized, consumable datasets and data models. Sources include raw operational data, manually maintained files, and dashboards the business built for itself. Establish the business logic that converts raw source data into certified reporting. Document the logic, lineage, and metric definitions well enough that someone else could audit or maintain the work. Design semantic models and curated datasets that people consume today through dashboards and self-service, and that AI agents can consume over time. KPI & benefit frameworks Partner with the AIM28 Finance lead to codify KPI definitions and benefit-realization methodologies into governed data models, so measurement stays consistent across Big Bets. Develop and monitor the KPIs that drive business decisions. Implement data-quality checks, reconciliation, and anomaly detection to protect trust in the numbers. Deep-dive analysis & insights Conduct deep-dive analyses of KPI movements, benefit variances, and program performance questions. Identify root causes and bring conclusions and recommendations to senior leadership. Answer ad hoc analytical questions from program leadership and Big Bet teams. When sources disagree, triangulate across them to validate data fidelity. Self-service & adoption Enable governed self-service analytics for program and Big Bet stakeholders, so fewer questions turn into ad hoc requests or one-off analyses. Own delivery end to end, from requirements and solution design through build, UAT, and adoption. Work with business stakeholders, data engineering, and IT to keep solutions compliant with enterprise data standards. Continuous improvement & influence Prioritize the reporting and automation backlog by business impact and effort. Keep stakeholders current on the roadmap and the trade-offs behind it. Set the standard for analytics practice (data integrity, documentation, versioning) across Big Bet teams, and coach business analysts who build their own reporting. What You Bring A builder's mindset. You take loosely defined problems, work out the business intent behind them, and deliver working solutions end to end: requirements, data model, pipeline, dashboard, adoption. Comfort with ambiguity and imperfect data. Raw extracts, manual spreadsheets, inconsistent definitions, and shifting requirements are the starting point here, not a blocker. Business acumen and financial literacy. You understand core finance concepts, ROI, forecasting, variance-to-plan, business-case logic well enough to hold your own in a finance conversation, not just translate what finance tells you. You have worked directly with a finance or FP&A team before, and you can sit with finance and business partners, understand benefit logic and business cases, and translate between data and business needs. Comfort as a standalone technical IC. This role sits in Finance, not in a BI or data engineering organization. There is no dedicated BIE team, data engineering bench, or technical manager to lean on for design review, code review, or troubleshooting, you are the technical function for AIM28 reporting. You are comfortable being the only builder in the room and owning decisions end to end. A KPI and automation track record. You have developed and monitored KPIs that drive business decisions, and you have built automated reporting systems that replaced manual processes. Executive presence. You have experience communicating and presenting analytical results to senior leadership, in writing and in person. Ownership and judgment. You validate your own outputs, make pragmatic build-versus-reuse trade-offs, and earn trust by being right about the numbers. Organization and prioritization. You manage multiple concurrent workstreams across Big Bets without letting deliverables or timelines slip. Curiosity about AI. You are interested in applying GenAI and agents to reporting, and ideally you have already experimented with them. Technical Skills Expert SQL: complex query development, window functions, and performance tuning on large, multi-dimensional datasets from multiple sources. You write queries that need little post-processing. Data modeling and design: . click apply for full job details
09/21/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Senior Business Intelligence Analyst is a highly visible, hands-on individual contributor responsible for building and scaling AIM28's analytics, reporting, and value-realization measurement capabilities. Reporting to the AIM28 Finance Lead, this role will design and own end-to-end data models, ETL pipelines, dashboards, and automation solutions that transform complex, fragmented data into trusted insights for executives and program leaders. In addition, this role will support other strategic projects as required. The ideal candidate combines deep technical expertise in SQL, data modeling, BI visualization, automation, and AI-enabled analytics with strong business and finance acumen. Operating as the sole analytics builder within the AIM28 Finance team, this person will create the program's single source of truth for KPI, benefit, investment, and value-realization reporting while driving self-service analytics, reporting automation, and AI-powered insights across the AIM28 portfolio. The Senior Business Intelligence Analyst will lead the development of business intelligence, data visualization, analytics, and reporting automation for the AIM28 program and other strategic projects within U.S. Pharmaceutical Distribution (USPD). AIM28 is McKesson's AI-enabled transformation program, organized around a portfolio of Big Bets, each accountable for delivering measurable business outcomes. This role reports directly into the Sr. Director, Finance (AIM28). This role is the hands-on builder who turns Big Bet data into trusted, automated benefit and value-realization reporting for program leadership and senior executives. The source material varies: some data arrives raw and needs business logic before anyone can use it, some lives in manual files, and some is already visualized in dashboards the business teams built for themselves. You will architect an AI-ready analytics and reporting model that pairs traditional dashboards with AI capabilities such as automated narratives and conversational agents, so stakeholders can self-serve and get to insight faster. Where data is raw, you will establish the transformation logic that makes it consumable. Where reporting lives in manual files or scattered dashboards, you will integrate and standardize it into Big Bet and AIM28 program-level solutions. This is a highly visible individual contributor role. We are looking for a builder with deep SQL proficiency, strong knowledge of data design, and the visualization and storytelling skill to brief senior executives. Expect problems to show up half-defined; your job is to turn them into reliable numbers and clear answers. This role works under the direction of the AIM28 Finance Lead partnering with, Big Bet teams, the transformation office, and McKesson Technology to codify KPI definitions and benefit methodologies into governed data models. The goal is one version of the truth across the program. This is a pure individual-contributor role embedded in Finance, not a role inside a BI or data engineering organization. There is no bench of other BIEs, analytics engineers, or data engineers to hand design, build, or troubleshooting off to, you own the full stack yourself, end to end. Because the role sits in Finance rather than Technology, you should also be comfortable working fluently in financial concepts: ROI, forecasting, variance-to-plan, and business-case logic, gained through direct experience partnering with a business finance or FP&A team. What You'll Do Program & Big Bet reporting Design, build, and maintain the AIM28 program-level and Big Bet-level dashboards that track KPIs, benefits, investments, milestones, and value realization. These dashboards are the single source of truth for program performance. Develop executive-facing reporting for monthly Steering Committee meetings, business reviews, and leadership updates. Translate complex program data into insights leaders can act on. Reporting automation Automate recurring benefit and program reporting end to end. Replace manual, file-based processes with scheduled data flows that are validated and monitored. Find and implement automation opportunities across reporting workflows, including AI capabilities such as automated narratives and summaries that surface insights before anyone asks for them. Data engineering & transformation Build and maintain scalable ETL/ELT pipelines that extract, transform, and clean large, multi-dimensional datasets from multiple sources. These pipelines power the automated Big Bet and AIM28 program-level reporting. Ingest and integrate data from Big Bet teams into harmonized, consumable datasets and data models. Sources include raw operational data, manually maintained files, and dashboards the business built for itself. Establish the business logic that converts raw source data into certified reporting. Document the logic, lineage, and metric definitions well enough that someone else could audit or maintain the work. Design semantic models and curated datasets that people consume today through dashboards and self-service, and that AI agents can consume over time. KPI & benefit frameworks Partner with the AIM28 Finance lead to codify KPI definitions and benefit-realization methodologies into governed data models, so measurement stays consistent across Big Bets. Develop and monitor the KPIs that drive business decisions. Implement data-quality checks, reconciliation, and anomaly detection to protect trust in the numbers. Deep-dive analysis & insights Conduct deep-dive analyses of KPI movements, benefit variances, and program performance questions. Identify root causes and bring conclusions and recommendations to senior leadership. Answer ad hoc analytical questions from program leadership and Big Bet teams. When sources disagree, triangulate across them to validate data fidelity. Self-service & adoption Enable governed self-service analytics for program and Big Bet stakeholders, so fewer questions turn into ad hoc requests or one-off analyses. Own delivery end to end, from requirements and solution design through build, UAT, and adoption. Work with business stakeholders, data engineering, and IT to keep solutions compliant with enterprise data standards. Continuous improvement & influence Prioritize the reporting and automation backlog by business impact and effort. Keep stakeholders current on the roadmap and the trade-offs behind it. Set the standard for analytics practice (data integrity, documentation, versioning) across Big Bet teams, and coach business analysts who build their own reporting. What You Bring A builder's mindset. You take loosely defined problems, work out the business intent behind them, and deliver working solutions end to end: requirements, data model, pipeline, dashboard, adoption. Comfort with ambiguity and imperfect data. Raw extracts, manual spreadsheets, inconsistent definitions, and shifting requirements are the starting point here, not a blocker. Business acumen and financial literacy. You understand core finance concepts, ROI, forecasting, variance-to-plan, business-case logic well enough to hold your own in a finance conversation, not just translate what finance tells you. You have worked directly with a finance or FP&A team before, and you can sit with finance and business partners, understand benefit logic and business cases, and translate between data and business needs. Comfort as a standalone technical IC. This role sits in Finance, not in a BI or data engineering organization. There is no dedicated BIE team, data engineering bench, or technical manager to lean on for design review, code review, or troubleshooting, you are the technical function for AIM28 reporting. You are comfortable being the only builder in the room and owning decisions end to end. A KPI and automation track record. You have developed and monitored KPIs that drive business decisions, and you have built automated reporting systems that replaced manual processes. Executive presence. You have experience communicating and presenting analytical results to senior leadership, in writing and in person. Ownership and judgment. You validate your own outputs, make pragmatic build-versus-reuse trade-offs, and earn trust by being right about the numbers. Organization and prioritization. You manage multiple concurrent workstreams across Big Bets without letting deliverables or timelines slip. Curiosity about AI. You are interested in applying GenAI and agents to reporting, and ideally you have already experimented with them. Technical Skills Expert SQL: complex query development, window functions, and performance tuning on large, multi-dimensional datasets from multiple sources. You write queries that need little post-processing. Data modeling and design: . click apply for full job details
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. Our Engineering and Sciences (E&S) organization pushes the boundaries of innovation, redefines engineering capabilities, and drives advances in various sciences. Our team is chartered with providing the skills, innovative technologies to develop, design, produce and sustain optimized product lines across the sector while providing a decisive advantage to the warfighter. Come be a part of our mission! As a Embedded Software Engineer at Northrop Grumman you will have a challenging and rewarding opportunity to be a part of our Enterprise-wide digital transformation. Through the use of Model-based Engineering, DevSecOps and Agile practices we continue to evolve how we deliver critical national defense products and capabilities for the warfighter. Our success is grounded in our ability to embrace change, move quickly and continuously drive innovation. The successful candidate will be collaborative, open, transparent, and team-oriented with a focus on team empowerment & shared responsibility, flexibility, continuous learning, and a culture of automation. Northrop Grumman is looking to add to our talented team of Embedded Software Engineers. Our engineers are self-starters who are part of a team of software professionals developing world-class software to meet our customer's high expectations. The Embedded Software Engineer designs, develops, operates, and maintains software and firmware components and computing systems software to be applied to and integrated with engineering, scientific and manufacturing requirements. The individual shall apply the appropriate standards, processes, procedures, and tools throughout the system development life cycle to support the generation of engineering applications and products within the Multidomain Sensing, Targeting, and Survivability division. This includes interfacing with customers, suppliers, application users and other technical and support personnel. The ideal individual will have experience including the full software development life cycle, which includes requirements, design, coding, testing, and integration. This position will be full-time, on-site at our Charlottesville, VA. location. This position can be filled at the Principal Embedded Software or Senior Principal Embedded Software level based on requirements below. Basic Qualifications for Principal Embedded Software Engineer: Bachelor's degree in Computer Science, Computer Engineering, or any related STEM degree with a minimum of 5+ years of relevant engineering experience; or 3+ years with a Master's degree in Computer Science, Computer Engineering; or 1+year with PhD. Experience with Object Oriented Programming in C/C++. Familiarity with Java a plus. Experience with scripting languages (Python, Bash, Batch, etc.) Experience Developing Embedded Software running Linux or (VxWorks) Real Time Operating Systems Familiarity with Software architecture (design patterns, objected oriented design) Familiarity in CI/CD Pipeline development (DevOps) Familiarity with software development methodologies and frameworks such as Waterfall Methodology and/or Agile Familiarity with various version control systems (Git, Gitlabs, Github, Bitbucket, ClearCase. etc) and Agile software planning tools (Rally, Jira, etc) Familiarity with Modeling Tools ie: CAMEO, Rational US Citizenship Ability to obtain and maintain a minimum of a Secret Clearance with additional customer specified clearance prior to start. Occasional travel required to support program and customer needs Basic Qualifications for Senior Principal Embedded Software Engineer: Bachelor's degree in Computer Science, Computer Engineering, or any related STEM degree with a minimum of 8+ years of engineering experience; or 6+ years with a Master's degree in Computer Science, Computer Engineering; or 4+years with PhD. Experience with Object Oriented Programming in C/C++. Familiarity with Java a plus. Experience with scripting languages (Python, Bash, Batch, etc.) Experience Developing Embedded Software running Linux or (VxWorks) Real Time Operating Systems Familiarity with Software architecture (design patterns, objected oriented design) Familiarity in CI/CD Pipeline development (DevOps) Familiarity with software development methodologies and frameworks such as Waterfall Methodology and/or Agile Familiarity with various version control systems (Git, Gitlabs, Github, Bitbucket, ClearCase. etc) and Agile software planning tools (Rally, Jira, etc) Familiarity with Modeling Tools ie: CAMEO, Rational US Citizenship Required Ability to obtain and maintain a minimum of a Secret Clearance with additional customer specified clearance prior to start. Occasional travel required to support program and customer needs Preferred Qualifications: Experience with Software development methodologies and frameworks such as Waterfall Methodology and/or Agile. Experience with CI/CD Pipeline Development (Dev/Ops) Experience testing, debugging, and integrating Embedded Software on target hardware. Active Secret Clearance Differentiating characteristics include demonstrated leadership and teamwork capability, interpersonal communication skills and activities. Primary Level Salary Range: $98,400.00 - $147,600.00 Secondary Level Salary Range: $122,800.00 - $184,200.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
09/21/2026
Full time
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. Our Engineering and Sciences (E&S) organization pushes the boundaries of innovation, redefines engineering capabilities, and drives advances in various sciences. Our team is chartered with providing the skills, innovative technologies to develop, design, produce and sustain optimized product lines across the sector while providing a decisive advantage to the warfighter. Come be a part of our mission! As a Embedded Software Engineer at Northrop Grumman you will have a challenging and rewarding opportunity to be a part of our Enterprise-wide digital transformation. Through the use of Model-based Engineering, DevSecOps and Agile practices we continue to evolve how we deliver critical national defense products and capabilities for the warfighter. Our success is grounded in our ability to embrace change, move quickly and continuously drive innovation. The successful candidate will be collaborative, open, transparent, and team-oriented with a focus on team empowerment & shared responsibility, flexibility, continuous learning, and a culture of automation. Northrop Grumman is looking to add to our talented team of Embedded Software Engineers. Our engineers are self-starters who are part of a team of software professionals developing world-class software to meet our customer's high expectations. The Embedded Software Engineer designs, develops, operates, and maintains software and firmware components and computing systems software to be applied to and integrated with engineering, scientific and manufacturing requirements. The individual shall apply the appropriate standards, processes, procedures, and tools throughout the system development life cycle to support the generation of engineering applications and products within the Multidomain Sensing, Targeting, and Survivability division. This includes interfacing with customers, suppliers, application users and other technical and support personnel. The ideal individual will have experience including the full software development life cycle, which includes requirements, design, coding, testing, and integration. This position will be full-time, on-site at our Charlottesville, VA. location. This position can be filled at the Principal Embedded Software or Senior Principal Embedded Software level based on requirements below. Basic Qualifications for Principal Embedded Software Engineer: Bachelor's degree in Computer Science, Computer Engineering, or any related STEM degree with a minimum of 5+ years of relevant engineering experience; or 3+ years with a Master's degree in Computer Science, Computer Engineering; or 1+year with PhD. Experience with Object Oriented Programming in C/C++. Familiarity with Java a plus. Experience with scripting languages (Python, Bash, Batch, etc.) Experience Developing Embedded Software running Linux or (VxWorks) Real Time Operating Systems Familiarity with Software architecture (design patterns, objected oriented design) Familiarity in CI/CD Pipeline development (DevOps) Familiarity with software development methodologies and frameworks such as Waterfall Methodology and/or Agile Familiarity with various version control systems (Git, Gitlabs, Github, Bitbucket, ClearCase. etc) and Agile software planning tools (Rally, Jira, etc) Familiarity with Modeling Tools ie: CAMEO, Rational US Citizenship Ability to obtain and maintain a minimum of a Secret Clearance with additional customer specified clearance prior to start. Occasional travel required to support program and customer needs Basic Qualifications for Senior Principal Embedded Software Engineer: Bachelor's degree in Computer Science, Computer Engineering, or any related STEM degree with a minimum of 8+ years of engineering experience; or 6+ years with a Master's degree in Computer Science, Computer Engineering; or 4+years with PhD. Experience with Object Oriented Programming in C/C++. Familiarity with Java a plus. Experience with scripting languages (Python, Bash, Batch, etc.) Experience Developing Embedded Software running Linux or (VxWorks) Real Time Operating Systems Familiarity with Software architecture (design patterns, objected oriented design) Familiarity in CI/CD Pipeline development (DevOps) Familiarity with software development methodologies and frameworks such as Waterfall Methodology and/or Agile Familiarity with various version control systems (Git, Gitlabs, Github, Bitbucket, ClearCase. etc) and Agile software planning tools (Rally, Jira, etc) Familiarity with Modeling Tools ie: CAMEO, Rational US Citizenship Required Ability to obtain and maintain a minimum of a Secret Clearance with additional customer specified clearance prior to start. Occasional travel required to support program and customer needs Preferred Qualifications: Experience with Software development methodologies and frameworks such as Waterfall Methodology and/or Agile. Experience with CI/CD Pipeline Development (Dev/Ops) Experience testing, debugging, and integrating Embedded Software on target hardware. Active Secret Clearance Differentiating characteristics include demonstrated leadership and teamwork capability, interpersonal communication skills and activities. Primary Level Salary Range: $98,400.00 - $147,600.00 Secondary Level Salary Range: $122,800.00 - $184,200.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: SCI TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman's Space Systems Sector is seeking a Systems Engineer - Level 3 to join our team in Redondo Beach, CA. This position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period of time as determined by the company. Continued employment thereafter will be subject to maintenance of the level of clearance and program access required for the position in the future. In this role, the Systems Engineer - Level 3 will work in tandem with a scrum team of other software and systems engineers responsible for defining the product vision, managing the product backlog, and ensuring that all features align with business objectives. You will work closely with cross-functional teams to prioritize tasks and facilitate the timely delivery of high-quality mission focused software systems solutions. Additionally, you will incorporate user feedback to continuously refine the product roadmap and drive innovation in response to evolving customer needs. Development is done within the Agile paradigm using the Atlassian tool suite, so you will need to be able to work within an Agile environment. You will have experience in systems engineering with space domain knowledge, and you will define the requirements, interfaces, processes, use cases, protocols, schemas, sequence of interactions driving the software design for Ground Segment Functions for a system. You will integrate and test software segments, automate tests, verify requirements, and deliver products to operations. You will be supporting a program through full life-cycle milestones in Agile sprints to achieve the mission, you will have strong verbal and written communication skills, and you are expected to operate independently with little oversight in a dynamic environment. You will have experience with MBSE (Model Based Systems Engineering), CAMEO, SysML diagramming, requirements & verification, domain and mission knowledge, and work with or as software system engineering. You are highly self-motivated, reporting information to leads and the customer. You are expected to handle diverse assignments with efficiency, find unique solutions, and work in a very collaborative and fast-paced environment that continues to grow. Job responsibilities include, but are not limited to, the following: -Drive development and execution of features for the satellite ground systems domain with familiarity in reading CAMEO/MBSE models -Participate in working groups, research customer needs and interfaces, and then translate them into digital artifacts to enable software implementation -Support and/or lead development of verification planning, test requirements, and other key products -Work scope covers a range of Systems Engineering disciplines and products, including requirements & verification, interfaces, architecture, and design, integration, test and sell-off -Engage in sprint planning, stand ups, retrospectives, and reviews while maintaining alignment with product vision and mission goals -Provide subject matter expertise in Space-Vehicle Command and Control System areas and collaborate with other teams and unit level engineers supporting subsystems -Conduct demos and briefings for customers and senior leadership -Ensure seamless integration of capabilities, epics, and features with ground satellite software systems solutions -Utilize Atlassian tool suite, including Jira dashboards and Confluence knowledge bases -Support and/or lead preparation and execution of milestones and Agile product increments -Engage with multiple working groups and control boards -Additional specifics of responsibilities can be tailored based on the skillset and experience of the selected candidate Basic Qualifications for Systems Engineer - Level 3: -Bachelor's degree in STEM (Science, Technology, Engineering, Math) discipline with 5+ years of engineering experience OR -Master's degree in STEM (Science, Technology, Engineering, Math) discipline with 3 years of experience OR -PhD degree in STEM discipline with 1 year of experience -Candidate must have an active SCI at time of application and prior to start date OR -Candidate must have an active U.S. Government Top Secret security clearance (or equivalent) at time of application and prior to start date as well as the ability and willingness to obtain and maintain an active SCI prior to start date. Continued employment thereafter will be subject to the candidate's maintenance of the level of clearance and program access required for the position in the future. Experience with developing and evaluating behavioral and structural architecture diagrams using MBSE (Model Based Systems Engineering) methodology and tooling or equivalent -Experience using No Magic Cameo or equivalent -Experience with space-vehicle, command-and-control, mission management, mission data processing, or software subsystems -Demonstrated written and oral communications skills through written requirements, test, and evaluation criteria -Experience with Systems Engineering processes and artifacts development in support of SW development, including use cases, interface control documents, class diagrams, sequence diagrams, database design, schema development, and SW protocols such as REST, HTTP, & RESP or equivalent -Experience working on Agile programs and methodology Preferred Qualifications for Systems Engineer - Level 3: -Experience with command-and-control, network management, flight dynamics, and/or orbit determination for space-vehicle related software systems -Experience working with Space Vehicle Subsystems including thermal, power, attitude control system, propulsion, and/or communications -Familiarity with cloud-based architectures such as Kubernetes, containers, and orchestrators -Experience working mission focused threads -Experience with the software development lifecycle -Experience with JIRA/Confluence -Experience working with a geographically distributed team -Experience with Automated Test and Integration frameworks including Playwright -Active SCI at time of application and prior to start date. This position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period of time as determined by the company. Continued employment thereafter will be subject to maintenance of the level of clearance and program access required for the position in the future. Curious about all the exciting developments with the Northrop Grumman Space Sector? Click the link below: . Working at Northrop Grumman is more than just a paycheck. We offer a comprehensive Total Rewards and benefits package designed to help you thrive at work and in life. For more information on our Total Rewards package, please visit our Total Rewards site: Northrop Grumman Total Rewards As a full-time employee of Northrop Grumman, you are eligible for: -Medical, Dental & Vision coverage -401k -Educational Assistance -Life Insurance -Employee Assistance Programs & Work/Life Solutions -Paid Time Off -Health & Wellness Resources -Employee Discounts -Flexible Schedules: for example, the ability to work a 9/80 work schedule, which allows an employee to work a nine-hour day Monday through Thursday and take every other Friday off of work. Primary Level Salary Range: $114,000.00 - $171,000.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. . click apply for full job details
09/21/2026
Full time
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: SCI TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman's Space Systems Sector is seeking a Systems Engineer - Level 3 to join our team in Redondo Beach, CA. This position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period of time as determined by the company. Continued employment thereafter will be subject to maintenance of the level of clearance and program access required for the position in the future. In this role, the Systems Engineer - Level 3 will work in tandem with a scrum team of other software and systems engineers responsible for defining the product vision, managing the product backlog, and ensuring that all features align with business objectives. You will work closely with cross-functional teams to prioritize tasks and facilitate the timely delivery of high-quality mission focused software systems solutions. Additionally, you will incorporate user feedback to continuously refine the product roadmap and drive innovation in response to evolving customer needs. Development is done within the Agile paradigm using the Atlassian tool suite, so you will need to be able to work within an Agile environment. You will have experience in systems engineering with space domain knowledge, and you will define the requirements, interfaces, processes, use cases, protocols, schemas, sequence of interactions driving the software design for Ground Segment Functions for a system. You will integrate and test software segments, automate tests, verify requirements, and deliver products to operations. You will be supporting a program through full life-cycle milestones in Agile sprints to achieve the mission, you will have strong verbal and written communication skills, and you are expected to operate independently with little oversight in a dynamic environment. You will have experience with MBSE (Model Based Systems Engineering), CAMEO, SysML diagramming, requirements & verification, domain and mission knowledge, and work with or as software system engineering. You are highly self-motivated, reporting information to leads and the customer. You are expected to handle diverse assignments with efficiency, find unique solutions, and work in a very collaborative and fast-paced environment that continues to grow. Job responsibilities include, but are not limited to, the following: -Drive development and execution of features for the satellite ground systems domain with familiarity in reading CAMEO/MBSE models -Participate in working groups, research customer needs and interfaces, and then translate them into digital artifacts to enable software implementation -Support and/or lead development of verification planning, test requirements, and other key products -Work scope covers a range of Systems Engineering disciplines and products, including requirements & verification, interfaces, architecture, and design, integration, test and sell-off -Engage in sprint planning, stand ups, retrospectives, and reviews while maintaining alignment with product vision and mission goals -Provide subject matter expertise in Space-Vehicle Command and Control System areas and collaborate with other teams and unit level engineers supporting subsystems -Conduct demos and briefings for customers and senior leadership -Ensure seamless integration of capabilities, epics, and features with ground satellite software systems solutions -Utilize Atlassian tool suite, including Jira dashboards and Confluence knowledge bases -Support and/or lead preparation and execution of milestones and Agile product increments -Engage with multiple working groups and control boards -Additional specifics of responsibilities can be tailored based on the skillset and experience of the selected candidate Basic Qualifications for Systems Engineer - Level 3: -Bachelor's degree in STEM (Science, Technology, Engineering, Math) discipline with 5+ years of engineering experience OR -Master's degree in STEM (Science, Technology, Engineering, Math) discipline with 3 years of experience OR -PhD degree in STEM discipline with 1 year of experience -Candidate must have an active SCI at time of application and prior to start date OR -Candidate must have an active U.S. Government Top Secret security clearance (or equivalent) at time of application and prior to start date as well as the ability and willingness to obtain and maintain an active SCI prior to start date. Continued employment thereafter will be subject to the candidate's maintenance of the level of clearance and program access required for the position in the future. Experience with developing and evaluating behavioral and structural architecture diagrams using MBSE (Model Based Systems Engineering) methodology and tooling or equivalent -Experience using No Magic Cameo or equivalent -Experience with space-vehicle, command-and-control, mission management, mission data processing, or software subsystems -Demonstrated written and oral communications skills through written requirements, test, and evaluation criteria -Experience with Systems Engineering processes and artifacts development in support of SW development, including use cases, interface control documents, class diagrams, sequence diagrams, database design, schema development, and SW protocols such as REST, HTTP, & RESP or equivalent -Experience working on Agile programs and methodology Preferred Qualifications for Systems Engineer - Level 3: -Experience with command-and-control, network management, flight dynamics, and/or orbit determination for space-vehicle related software systems -Experience working with Space Vehicle Subsystems including thermal, power, attitude control system, propulsion, and/or communications -Familiarity with cloud-based architectures such as Kubernetes, containers, and orchestrators -Experience working mission focused threads -Experience with the software development lifecycle -Experience with JIRA/Confluence -Experience working with a geographically distributed team -Experience with Automated Test and Integration frameworks including Playwright -Active SCI at time of application and prior to start date. This position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period of time as determined by the company. Continued employment thereafter will be subject to maintenance of the level of clearance and program access required for the position in the future. Curious about all the exciting developments with the Northrop Grumman Space Sector? Click the link below: . Working at Northrop Grumman is more than just a paycheck. We offer a comprehensive Total Rewards and benefits package designed to help you thrive at work and in life. For more information on our Total Rewards package, please visit our Total Rewards site: Northrop Grumman Total Rewards As a full-time employee of Northrop Grumman, you are eligible for: -Medical, Dental & Vision coverage -401k -Educational Assistance -Life Insurance -Employee Assistance Programs & Work/Life Solutions -Paid Time Off -Health & Wellness Resources -Employee Discounts -Flexible Schedules: for example, the ability to work a 9/80 work schedule, which allows an employee to work a nine-hour day Monday through Thursday and take every other Friday off of work. Primary Level Salary Range: $114,000.00 - $171,000.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. . click apply for full job details
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman has an opening for an Embedded DevOps Engineer Level 4 to join our team of qualified, diverse individuals. As an integral part of our multi-discipline engineering team in Advanced Weapons, you will be on the forefront of developing next generation solutions to protect technology for our nation's warfighters. This position is required to be full-time, on-site in the Northridge, CA location. No remote/telework arrangement is available for this position. Applicants must have a current US Government DoD Secret security clearance with ability to get cleared for SAP. The Embedded DevOps Engineer will define, design, and own the end to end CI/CD pipeline architecture for Missile Programs within the Advanced Weapons Business Unit. In this position, you will craft secure, scalable pipeline solutions, drive implementation across multiple development streams, and continuously improve automation, testing, and deployment practices. The ideal candidate will bring deep expertise in DevSecOps tools and processes together with hands on experience in embedded software development, understanding the unique constraints of real time and safety critical code. The Embedded DevSecOps Lead will serve as the primary liaison between engineering teams, program managers, and senior leadership, translating complex technical concepts into clear business value. Success in this role requires strong technical leadership, the ability to communicate effectively with both technical and non technical stakeholders, and coordination across multiple networks and sites to ensure consistent standards and seamless collaboration. Key Responsibilities: Design and own end to end CI/CD pipelines for missile program codebases, selecting and integrating tools such as Jenkins, Nexus, SonarQube, and the Atlassian (Jira, Bitbucket, and Confluence) suite. Develop and maintain pipeline automation scripts and build configurations (CMake, Visual Studio, custom build scripts) to support continuous integration, testing, and delivery of embedded software. Architect secure artifact repositories and version control strategies, ensuring traceability, reproducibility, and compliance with DoD security requirements. Implement static analysis, code quality gates, and vulnerability scanning within the pipeline using SonarQube and other tooling to enforce secure coding practices across C++, Python, and VxWorks projects. Collaborate with embedded software engineers to tailor build and test processes for real time, safety critical applications, handling cross compilation, hardware in the loop testing, and simulation environments. Provide technical leadership and mentorship to development and operations teams, fostering DevSecOps best practices and continuous improvement. Coordinate across multiple networks and sites, standardizing pipeline configurations, ensuring consistent security posture, and facilitating seamless integration of code and artifacts across geographically dispersed teams. Maintain up to date documentation of pipeline architecture, build processes, security controls, and compliance evidence to support audits and accreditation activities. Basic Qualifications: BS in Electrical or Computer Engineering or related field with 8 years of embedded software/hardware development, preferably on safety critical or defense platform; or MS with 6 years of the same experience. Experience as a technical lead collaborating with cross-functional teams DevSecOps experience creating and maintaining CI/CD pipelines with the ability to identify needs for automation, design and implementation of CI/CD solutions Experience with GIT and Agile development, inclusive of generating, analyzing, and reporting on Agile and development metrics. Embedded software development experience with micro controllers, DSPs, FPGAs, and Real Time Operating Systems (RTOS) such as VxWorks, FreeRTOS, or QNX in Windows or Linux environments Current US Government Secret security clearance with ability to get cleared for SAP Preferred Qualifications: Proficiency in one or more of the following: C/C++/Python, Flight Software Development, Software Factory. Experience with full software development life-cycle Experience with tools like GitLab, Atlassian (Jira, Bitbucket and/or Jenkins), including CI/CD tools (SonarCube, Fortify, VectorCast) Cloud Technologies (AWS, Azure) with Containers and Orchestration (Podman, Kubernetes) Experience with simulators, STE development CISSP, CISM, or Security+ Certification Demonstrated ability to implement process improvements, streamline activities, and develop efficiencies Excellent communication and organizational skills; strong interpersonal and analytic skills Primary Level Salary Range: $142,200.00 - $213,400.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
09/21/2026
Full time
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman has an opening for an Embedded DevOps Engineer Level 4 to join our team of qualified, diverse individuals. As an integral part of our multi-discipline engineering team in Advanced Weapons, you will be on the forefront of developing next generation solutions to protect technology for our nation's warfighters. This position is required to be full-time, on-site in the Northridge, CA location. No remote/telework arrangement is available for this position. Applicants must have a current US Government DoD Secret security clearance with ability to get cleared for SAP. The Embedded DevOps Engineer will define, design, and own the end to end CI/CD pipeline architecture for Missile Programs within the Advanced Weapons Business Unit. In this position, you will craft secure, scalable pipeline solutions, drive implementation across multiple development streams, and continuously improve automation, testing, and deployment practices. The ideal candidate will bring deep expertise in DevSecOps tools and processes together with hands on experience in embedded software development, understanding the unique constraints of real time and safety critical code. The Embedded DevSecOps Lead will serve as the primary liaison between engineering teams, program managers, and senior leadership, translating complex technical concepts into clear business value. Success in this role requires strong technical leadership, the ability to communicate effectively with both technical and non technical stakeholders, and coordination across multiple networks and sites to ensure consistent standards and seamless collaboration. Key Responsibilities: Design and own end to end CI/CD pipelines for missile program codebases, selecting and integrating tools such as Jenkins, Nexus, SonarQube, and the Atlassian (Jira, Bitbucket, and Confluence) suite. Develop and maintain pipeline automation scripts and build configurations (CMake, Visual Studio, custom build scripts) to support continuous integration, testing, and delivery of embedded software. Architect secure artifact repositories and version control strategies, ensuring traceability, reproducibility, and compliance with DoD security requirements. Implement static analysis, code quality gates, and vulnerability scanning within the pipeline using SonarQube and other tooling to enforce secure coding practices across C++, Python, and VxWorks projects. Collaborate with embedded software engineers to tailor build and test processes for real time, safety critical applications, handling cross compilation, hardware in the loop testing, and simulation environments. Provide technical leadership and mentorship to development and operations teams, fostering DevSecOps best practices and continuous improvement. Coordinate across multiple networks and sites, standardizing pipeline configurations, ensuring consistent security posture, and facilitating seamless integration of code and artifacts across geographically dispersed teams. Maintain up to date documentation of pipeline architecture, build processes, security controls, and compliance evidence to support audits and accreditation activities. Basic Qualifications: BS in Electrical or Computer Engineering or related field with 8 years of embedded software/hardware development, preferably on safety critical or defense platform; or MS with 6 years of the same experience. Experience as a technical lead collaborating with cross-functional teams DevSecOps experience creating and maintaining CI/CD pipelines with the ability to identify needs for automation, design and implementation of CI/CD solutions Experience with GIT and Agile development, inclusive of generating, analyzing, and reporting on Agile and development metrics. Embedded software development experience with micro controllers, DSPs, FPGAs, and Real Time Operating Systems (RTOS) such as VxWorks, FreeRTOS, or QNX in Windows or Linux environments Current US Government Secret security clearance with ability to get cleared for SAP Preferred Qualifications: Proficiency in one or more of the following: C/C++/Python, Flight Software Development, Software Factory. Experience with full software development life-cycle Experience with tools like GitLab, Atlassian (Jira, Bitbucket and/or Jenkins), including CI/CD tools (SonarCube, Fortify, VectorCast) Cloud Technologies (AWS, Azure) with Containers and Orchestration (Podman, Kubernetes) Experience with simulators, STE development CISSP, CISM, or Security+ Certification Demonstrated ability to implement process improvements, streamline activities, and develop efficiencies Excellent communication and organizational skills; strong interpersonal and analytic skills Primary Level Salary Range: $142,200.00 - $213,400.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Job Description Job Description Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The MSP Technical Lead (L3) is our highest individual-contributor technical role and one of the most important seats in the company. You will operate across our three core technical functions-Help Desk, Projects, and Centralized Services-but will typically be hired into one or two concentrated areas. In this role, you'll be the person we trust with our hardest problems, most complex client environments, and most critical escalations. You're the person who holds the line when things get hard and makes things better when they're not. This isn't just a "senior tech" role. You're expected to identify patterns across clients, build and improve processes, reduce key-person risk through documentation and training, and proactively raise the technical bar across the team. You bring structure and repeatability to everything you touch. Successful and consistent performance at this level will position you for future leadership and specialization opportunities, including roles like Onboarding Manager, Help Desk Manager, Centralized Services Manager, and others as the company grows. What You'll Do Technical Execution Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk, Project, and Centralized Services functions. Resolve advanced issues involving Windows Server environments, Microsoft 365, Active Directory, Group Policy, DNS, and enterprise security configurations. Configure, maintain, and support virtualization platforms including Hyper-V-VM builds, migrations, and ongoing maintenance. Administer and troubleshoot Azure Virtual Desktop (AVD) environments and related Microsoft cloud technologies. Configure and troubleshoot firewalls, switches, VLANs, VPN connectivity, and LAN/WAN infrastructure across platforms including SonicWall and Ubiquiti. Utilize PowerShell and CMD scripting for automation, troubleshooting, and system administration tasks. Leverage AI tools actively and fluently to force-multiply your output-whether that's accelerating documentation, automating repetitive work, diagnosing complex issues faster, or building better client-facing materials. At L3, AI proficiency is a professional expectation, not a nice-to-have. Anticipate technical risks before they become client problems-evaluate business impact, flag issues proactively, and maintain clear records of outcomes and contributions. Process, Documentation & Knowledge Create and improve processes-not just follow them. At L3, you're expected to lead documentation standards and build repeatable systems that reduce key-man risk. Actively train and teach teammates. You're responsible for helping others grow, not just solving problems yourself. Build playbooks, standardize delivery, and identify opportunities for automation that improve consistency and scale across the team. Document client environments, recurring issues, and resolutions so that institutional knowledge lives in the system, not just in your head. Communication & Client Experience Communicate clearly and proactively with clients and internal staff-especially in high-pressure situations where confidence and clarity matter most. Set and manage client expectations accurately, keeping relevant stakeholders informed on timelines, risks, and progress. Communicate trends, risks, and service improvements upward to leadership with context and clarity. Understand your clients' businesses, not just their technology. L3 technicians are expected to know how a client operates, what matters to their leadership, and how a technical issue or recommendation translates into real business impact. Represent Hansen Gress professionally in every client interaction-this role carries real weight in how clients experience us. Ownership & Accountability Own your outcomes-not just your tasks. You're accountable for the quality, completeness, and follow-through on everything you touch. Prioritize effectively across competing demands. Help Desk volume, project timelines, and centralized service delivery all require judgment about what matters most. Proactively identify what's not working-across your own work, team processes, and client environments-and do something about it. Mentor junior technicians and invest in their development as a direct expression of your own leadership potential. Who You Are You have substantial IT support experience-typically 5-10+ years-with meaningful time in an MSP or IT services environment. We care more about the depth of what you've built and solved than the number of years on your resume. You've earned the L3 designation through demonstrated capability-not just tenure. You operate at this level consistently, not occasionally. You identify patterns across tickets and client environments and use them to prevent problems, not just react to them. You're a strong communicator in both directions-clear with clients, and clear with leadership. You don't let things fall through the cracks silently. You take documentation seriously. You understand that knowledge trapped in one person's head is a liability, and you build systems that outlast any individual. You mentor others naturally. Sharing what you know isn't a burden-it's part of how you define doing a good job. You're organized, detail-oriented, and process-driven-but you can also move fast when the situation calls for it. You're adaptable. In an MSP environment, no two days are the same, and you're energized rather than frustrated by that reality. You are a recognized subject matter expert across the full Hansen Gress technology stack-not a generalist who knows a little about everything, but someone the team and our clients can point to and say "ask them." You hold deep, current, hands-on expertise across the platforms and disciplines we deliver. You are technically reliable-the kind of person who doesn't speculate out loud, doesn't guess under pressure, and doesn't put wrong information into the world. At L3, the team and our clients defer to you. That trust is earned and protected by a consistent commitment to getting it right. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Deep, hands-on expertise in Microsoft 365/O365 administration-including Exchange Online, Teams, SharePoint, Intune, Entra ID (Azure AD), licensing management, and tenant-level configuration and troubleshooting. Hands-on experience managing Hyper-V environments, including VM builds, migrations, and maintenance. Strong understanding of LAN/WAN networking with experience configuring and troubleshooting VLANs, managed switches, and connectivity issues across platforms such as Ubiquiti and SonicWall. Advanced experience configuring and troubleshooting firewalls, including routing, VPN, access policies, and network segmentation. Experience administering Azure Virtual Desktop (AVD) and Microsoft 365 cloud technologies. Basic to intermediate scripting and automation experience using PowerShell and CMD. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. This is NOT a fully remote position What's In It For You Full-time role Salary: $100,000-$125,000 a year, depending on experience Health insurance (with vision coverage) Retirement plans Work in Juneau or Anchorage with relocation assistance Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.
09/21/2026
Full time
Job Description Job Description Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The MSP Technical Lead (L3) is our highest individual-contributor technical role and one of the most important seats in the company. You will operate across our three core technical functions-Help Desk, Projects, and Centralized Services-but will typically be hired into one or two concentrated areas. In this role, you'll be the person we trust with our hardest problems, most complex client environments, and most critical escalations. You're the person who holds the line when things get hard and makes things better when they're not. This isn't just a "senior tech" role. You're expected to identify patterns across clients, build and improve processes, reduce key-person risk through documentation and training, and proactively raise the technical bar across the team. You bring structure and repeatability to everything you touch. Successful and consistent performance at this level will position you for future leadership and specialization opportunities, including roles like Onboarding Manager, Help Desk Manager, Centralized Services Manager, and others as the company grows. What You'll Do Technical Execution Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk, Project, and Centralized Services functions. Resolve advanced issues involving Windows Server environments, Microsoft 365, Active Directory, Group Policy, DNS, and enterprise security configurations. Configure, maintain, and support virtualization platforms including Hyper-V-VM builds, migrations, and ongoing maintenance. Administer and troubleshoot Azure Virtual Desktop (AVD) environments and related Microsoft cloud technologies. Configure and troubleshoot firewalls, switches, VLANs, VPN connectivity, and LAN/WAN infrastructure across platforms including SonicWall and Ubiquiti. Utilize PowerShell and CMD scripting for automation, troubleshooting, and system administration tasks. Leverage AI tools actively and fluently to force-multiply your output-whether that's accelerating documentation, automating repetitive work, diagnosing complex issues faster, or building better client-facing materials. At L3, AI proficiency is a professional expectation, not a nice-to-have. Anticipate technical risks before they become client problems-evaluate business impact, flag issues proactively, and maintain clear records of outcomes and contributions. Process, Documentation & Knowledge Create and improve processes-not just follow them. At L3, you're expected to lead documentation standards and build repeatable systems that reduce key-man risk. Actively train and teach teammates. You're responsible for helping others grow, not just solving problems yourself. Build playbooks, standardize delivery, and identify opportunities for automation that improve consistency and scale across the team. Document client environments, recurring issues, and resolutions so that institutional knowledge lives in the system, not just in your head. Communication & Client Experience Communicate clearly and proactively with clients and internal staff-especially in high-pressure situations where confidence and clarity matter most. Set and manage client expectations accurately, keeping relevant stakeholders informed on timelines, risks, and progress. Communicate trends, risks, and service improvements upward to leadership with context and clarity. Understand your clients' businesses, not just their technology. L3 technicians are expected to know how a client operates, what matters to their leadership, and how a technical issue or recommendation translates into real business impact. Represent Hansen Gress professionally in every client interaction-this role carries real weight in how clients experience us. Ownership & Accountability Own your outcomes-not just your tasks. You're accountable for the quality, completeness, and follow-through on everything you touch. Prioritize effectively across competing demands. Help Desk volume, project timelines, and centralized service delivery all require judgment about what matters most. Proactively identify what's not working-across your own work, team processes, and client environments-and do something about it. Mentor junior technicians and invest in their development as a direct expression of your own leadership potential. Who You Are You have substantial IT support experience-typically 5-10+ years-with meaningful time in an MSP or IT services environment. We care more about the depth of what you've built and solved than the number of years on your resume. You've earned the L3 designation through demonstrated capability-not just tenure. You operate at this level consistently, not occasionally. You identify patterns across tickets and client environments and use them to prevent problems, not just react to them. You're a strong communicator in both directions-clear with clients, and clear with leadership. You don't let things fall through the cracks silently. You take documentation seriously. You understand that knowledge trapped in one person's head is a liability, and you build systems that outlast any individual. You mentor others naturally. Sharing what you know isn't a burden-it's part of how you define doing a good job. You're organized, detail-oriented, and process-driven-but you can also move fast when the situation calls for it. You're adaptable. In an MSP environment, no two days are the same, and you're energized rather than frustrated by that reality. You are a recognized subject matter expert across the full Hansen Gress technology stack-not a generalist who knows a little about everything, but someone the team and our clients can point to and say "ask them." You hold deep, current, hands-on expertise across the platforms and disciplines we deliver. You are technically reliable-the kind of person who doesn't speculate out loud, doesn't guess under pressure, and doesn't put wrong information into the world. At L3, the team and our clients defer to you. That trust is earned and protected by a consistent commitment to getting it right. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Deep, hands-on expertise in Microsoft 365/O365 administration-including Exchange Online, Teams, SharePoint, Intune, Entra ID (Azure AD), licensing management, and tenant-level configuration and troubleshooting. Hands-on experience managing Hyper-V environments, including VM builds, migrations, and maintenance. Strong understanding of LAN/WAN networking with experience configuring and troubleshooting VLANs, managed switches, and connectivity issues across platforms such as Ubiquiti and SonicWall. Advanced experience configuring and troubleshooting firewalls, including routing, VPN, access policies, and network segmentation. Experience administering Azure Virtual Desktop (AVD) and Microsoft 365 cloud technologies. Basic to intermediate scripting and automation experience using PowerShell and CMD. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. This is NOT a fully remote position What's In It For You Full-time role Salary: $100,000-$125,000 a year, depending on experience Health insurance (with vision coverage) Retirement plans Work in Juneau or Anchorage with relocation assistance Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.
Job DescriptionJob Description Overview Sedaro is hiring a Project Manager to own the day-to-day execution of modeling and simulation software R&D and implementation projects to customers. Team: Engineering, reporting to Director of Programs Location: In person in Arlington, VA Must be eligible for a US security clearance Who We Are We are a fast-growing tech startup dedicated to developing our cloud-native simulation platform. As a Project Manager, you will play a critical role in delivering innovative solutions on commercial and government contracts that align with our capabilities and growth strategy. This role involves managing day-to-day activities of multiple projects, communicating with customers, and ensuring deliverables meet quality standards. The Project Manager is expected to proactively identify risks and resolve issues to ensure successful project outcomes. At Sedaro, we are passionate about delivering cutting-edge solutions that enhance national security and drive innovation in the Aerospace and Defense (A&D) industry. Join us as we tackle challenging projects and make a tangible impact on our customers' missions. Who You Are We are looking for a highly organized, proactive, and results-driven Project Manager with a proven ability to execute technical efforts across the entire project lifecycle. You are able to break down complex projects into actionable tasks, ensuring teams stay on track and meet deadlines. Strong leadership, attention to detail, and communication skills are essential, as this role requires coordinating cross-functional teams to meet customer expectations on-time and on-budget. The right person for this role has at least two years of experience in project management, and a demonstrated track record of initiating, executing, delivering, and closing projects. You are proactive, detail-oriented, and comfortable navigating the complexities of federal acquisition processes (FAR/DFARS). You can also understand a customer's needs and communicate them effectively to the technical team to ensure customer success. Most importantly, you are driven by the challenge of growing a company, excited to work in a small, agile team, and eager to make a tangible impact on the company's success. What You'll Do Communication Communicate regularly with customers and internal stakeholders to ensure alignment with project goals Be the primary point of contact for customer engagement Facilitate communication across cross-functional project teams Execution & Delivery Manage scope, schedule, & cost through agile and hybrid practices Lead milestone reviews and status updates with external stakeholders Track progress, identify risks, and implement mitigation strategies Translate customer requirements into actionable implementation plans Ensure deliverables meet contract requirements, business objectives, and quality assurance standards Draft subcontractor statements of work (SOWs) and oversee their execution Discern, capture, prioritize, communicate, and update product requirements, such as use case descriptions and user stories, for example Empower engineering teams by making customer intent and priorities transparent, supporting autonomy and accountability for technical outcomes Manage project & labor budgets to achieve customer priorities and project needs Facilitate agile re-prioritization with customers to ensure project work reflects current priorities Benefits Equity Unlimited PTO 401(k) with 4% match 100% premium payment for Medical Insurance Parental Leave Flexible work schedule with core hours Company provided lunches 3 days a week Opportunities for professional growth and development Requirement Bachelor's degree, preferably in Project Management, Business Administration, CS, Engineering, or a related field Minimum 2 years of experience planning, managing, and executing projects Excellent organizational, project management, and communication skills Strong interpersonal skills to build relationships with customers, provide regular updates, and address concerns promptly Strong communication skills to lead meetings, including demonstrations, requirements discovery sessions and retrospectives Strong understanding of project management methodologies (e.g. Agile) and knowledge areas (e.g., Scope Management, Stakeholder Management) and the ability to apply them to plan, execute, and monitor projects effectively Experience with tools such as Jira and GitLab Demonstrated ability to identify, assess, and mitigate risks Additional desirable experience Domain expertise in A&D Familiarity with U.S. space domain acquisition and operations Background or familiarity with software solutions in A&D PMP or other project management certification Experience working in small businesses or startups 1 or more years' experience as a Product Owner or Project Manager in software development Strong knowledge of federal acquisition processes (e.g., DoD/DoW, NRO, NASA) Active or current Top Secret security clearance with SCI eligibility
09/21/2026
Full time
Job DescriptionJob Description Overview Sedaro is hiring a Project Manager to own the day-to-day execution of modeling and simulation software R&D and implementation projects to customers. Team: Engineering, reporting to Director of Programs Location: In person in Arlington, VA Must be eligible for a US security clearance Who We Are We are a fast-growing tech startup dedicated to developing our cloud-native simulation platform. As a Project Manager, you will play a critical role in delivering innovative solutions on commercial and government contracts that align with our capabilities and growth strategy. This role involves managing day-to-day activities of multiple projects, communicating with customers, and ensuring deliverables meet quality standards. The Project Manager is expected to proactively identify risks and resolve issues to ensure successful project outcomes. At Sedaro, we are passionate about delivering cutting-edge solutions that enhance national security and drive innovation in the Aerospace and Defense (A&D) industry. Join us as we tackle challenging projects and make a tangible impact on our customers' missions. Who You Are We are looking for a highly organized, proactive, and results-driven Project Manager with a proven ability to execute technical efforts across the entire project lifecycle. You are able to break down complex projects into actionable tasks, ensuring teams stay on track and meet deadlines. Strong leadership, attention to detail, and communication skills are essential, as this role requires coordinating cross-functional teams to meet customer expectations on-time and on-budget. The right person for this role has at least two years of experience in project management, and a demonstrated track record of initiating, executing, delivering, and closing projects. You are proactive, detail-oriented, and comfortable navigating the complexities of federal acquisition processes (FAR/DFARS). You can also understand a customer's needs and communicate them effectively to the technical team to ensure customer success. Most importantly, you are driven by the challenge of growing a company, excited to work in a small, agile team, and eager to make a tangible impact on the company's success. What You'll Do Communication Communicate regularly with customers and internal stakeholders to ensure alignment with project goals Be the primary point of contact for customer engagement Facilitate communication across cross-functional project teams Execution & Delivery Manage scope, schedule, & cost through agile and hybrid practices Lead milestone reviews and status updates with external stakeholders Track progress, identify risks, and implement mitigation strategies Translate customer requirements into actionable implementation plans Ensure deliverables meet contract requirements, business objectives, and quality assurance standards Draft subcontractor statements of work (SOWs) and oversee their execution Discern, capture, prioritize, communicate, and update product requirements, such as use case descriptions and user stories, for example Empower engineering teams by making customer intent and priorities transparent, supporting autonomy and accountability for technical outcomes Manage project & labor budgets to achieve customer priorities and project needs Facilitate agile re-prioritization with customers to ensure project work reflects current priorities Benefits Equity Unlimited PTO 401(k) with 4% match 100% premium payment for Medical Insurance Parental Leave Flexible work schedule with core hours Company provided lunches 3 days a week Opportunities for professional growth and development Requirement Bachelor's degree, preferably in Project Management, Business Administration, CS, Engineering, or a related field Minimum 2 years of experience planning, managing, and executing projects Excellent organizational, project management, and communication skills Strong interpersonal skills to build relationships with customers, provide regular updates, and address concerns promptly Strong communication skills to lead meetings, including demonstrations, requirements discovery sessions and retrospectives Strong understanding of project management methodologies (e.g. Agile) and knowledge areas (e.g., Scope Management, Stakeholder Management) and the ability to apply them to plan, execute, and monitor projects effectively Experience with tools such as Jira and GitLab Demonstrated ability to identify, assess, and mitigate risks Additional desirable experience Domain expertise in A&D Familiarity with U.S. space domain acquisition and operations Background or familiarity with software solutions in A&D PMP or other project management certification Experience working in small businesses or startups 1 or more years' experience as a Product Owner or Project Manager in software development Strong knowledge of federal acquisition processes (e.g., DoD/DoW, NRO, NASA) Active or current Top Secret security clearance with SCI eligibility
Description: Job Purpose The IT Specialist I is responsible for providing technical support to our customers as a member of our Service Desk. Support includes network connectivity and incidents, desktop and workstation infrastructure, backup monitoring, operating systems, software, hardware, and peripherals. Responsibilities include handling multiple customer service requests, incoming telephone calls, tickets within the professional services automation system, instant messaging, and electronic mail. The IT Specialist I will investigate and respond to all support requests by following documented processes and procedures with the goal of restoring or fulfilling Information Technology services for clients in the most efficient and professional manner possible. Key Outcomes Build a robust, knowledgeable team to best support Catalyst customers. Develop strong business relationships with our customers and prospective customers. Portrayed as a competent and professional technology company by our customers. Honest, trustworthy, creative, smart, customer focused creating customer loyalty. Expand our software and IT services. Achieve revenue objectives. Job Tasks Provide first level support, which includes incident and request handling for customers with a focus on first call resolution; use best practice for incident management including detailed ticket documentation, application of trouble-shooting and analytical skills to identify the root cause, and quickly determine resolution. Diagnose, triage, and escalate incidents and requests to appropriate level two and level three personnel. Respond to incidents, requests for service, and question within required response times and service levels. Provide on-site when required and remote technical support using service desk tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals. Troubleshoot and repair hardware and software issues on multiple operating systems. Assist in system upgrades and maintenance including add or remove memory, hard drives, video cards, and power supplies. Deploy software and system images for multiple operating systems and hardware. Service desk will be responsible for configuring and supporting various mobile devices and tablets. Work to develop an understanding of standard problems and issues and assist in the creation of technical documentation and processes. Engage in professional development through educational opportunities, training, and certifications provided by Catalyst IT. Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor. Ensure accurate and timely reporting of all billable time so payroll and customer billing is performed on a timely basis. Be fiscally responsible and provide high quality solutions. Requirements: Preferred Qualifications 2+ years end-user support experience in a technology related field, providing Hardware, Software, and Desktop support. Expert knowledge in Microsoft Windows Operating Systems, Microsoft Office suite (Office 365 preferred), desktop deployment technologies, hardware and software components of Windows based computers, smartphones, and tablets. Basic knowledge of Networking and Windows Server Administration fundamentals and concepts a plus. Experience working with PSA and RMM tools such as ConnectWise Manage and ConnectWise Automate. Strong collaboration skills and the ability to work closely with team members on projects, problem-solving and day-to-day operations. Operate independently and with self-motivation with the ability to balance multiple projects and priorities, while still meeting deadlines. Excellent customer service abilities and strong written and verbal communication skills. Associates or Bachelor degree required, in a technology related field preferred. Passion and strong understanding of the industry and our business' mission Areas of knowledge Remote Monitoring Microsoft workstation environments including Windows 7, 8, 10 and Office applications Microsoft server environments (Active Directory, Terminal Services) Cloud experience - Office 365 Email - Office 365, Google, Email server environments Networking (including routers, firewalls, VPNs, wireless) Anti-virus, Anti-SPAM and Anti-Spyware Backup Solutions Virtual Machine environments (VMWare) Training On-going professional training (in-house, webinars and applicable off-site 3rd party training / technology conferences) will be provided by Catalyst IT. Catalyst IT does request you to provide self-directed training through reading, research, webinars and any other applicable media. Performance Review Performance will be reviewed on a periodic basis. An annual performance review will occur discussing historical performance and future planning and strategy. PI10757c2b6-
09/21/2026
Full time
Description: Job Purpose The IT Specialist I is responsible for providing technical support to our customers as a member of our Service Desk. Support includes network connectivity and incidents, desktop and workstation infrastructure, backup monitoring, operating systems, software, hardware, and peripherals. Responsibilities include handling multiple customer service requests, incoming telephone calls, tickets within the professional services automation system, instant messaging, and electronic mail. The IT Specialist I will investigate and respond to all support requests by following documented processes and procedures with the goal of restoring or fulfilling Information Technology services for clients in the most efficient and professional manner possible. Key Outcomes Build a robust, knowledgeable team to best support Catalyst customers. Develop strong business relationships with our customers and prospective customers. Portrayed as a competent and professional technology company by our customers. Honest, trustworthy, creative, smart, customer focused creating customer loyalty. Expand our software and IT services. Achieve revenue objectives. Job Tasks Provide first level support, which includes incident and request handling for customers with a focus on first call resolution; use best practice for incident management including detailed ticket documentation, application of trouble-shooting and analytical skills to identify the root cause, and quickly determine resolution. Diagnose, triage, and escalate incidents and requests to appropriate level two and level three personnel. Respond to incidents, requests for service, and question within required response times and service levels. Provide on-site when required and remote technical support using service desk tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals. Troubleshoot and repair hardware and software issues on multiple operating systems. Assist in system upgrades and maintenance including add or remove memory, hard drives, video cards, and power supplies. Deploy software and system images for multiple operating systems and hardware. Service desk will be responsible for configuring and supporting various mobile devices and tablets. Work to develop an understanding of standard problems and issues and assist in the creation of technical documentation and processes. Engage in professional development through educational opportunities, training, and certifications provided by Catalyst IT. Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor. Ensure accurate and timely reporting of all billable time so payroll and customer billing is performed on a timely basis. Be fiscally responsible and provide high quality solutions. Requirements: Preferred Qualifications 2+ years end-user support experience in a technology related field, providing Hardware, Software, and Desktop support. Expert knowledge in Microsoft Windows Operating Systems, Microsoft Office suite (Office 365 preferred), desktop deployment technologies, hardware and software components of Windows based computers, smartphones, and tablets. Basic knowledge of Networking and Windows Server Administration fundamentals and concepts a plus. Experience working with PSA and RMM tools such as ConnectWise Manage and ConnectWise Automate. Strong collaboration skills and the ability to work closely with team members on projects, problem-solving and day-to-day operations. Operate independently and with self-motivation with the ability to balance multiple projects and priorities, while still meeting deadlines. Excellent customer service abilities and strong written and verbal communication skills. Associates or Bachelor degree required, in a technology related field preferred. Passion and strong understanding of the industry and our business' mission Areas of knowledge Remote Monitoring Microsoft workstation environments including Windows 7, 8, 10 and Office applications Microsoft server environments (Active Directory, Terminal Services) Cloud experience - Office 365 Email - Office 365, Google, Email server environments Networking (including routers, firewalls, VPNs, wireless) Anti-virus, Anti-SPAM and Anti-Spyware Backup Solutions Virtual Machine environments (VMWare) Training On-going professional training (in-house, webinars and applicable off-site 3rd party training / technology conferences) will be provided by Catalyst IT. Catalyst IT does request you to provide self-directed training through reading, research, webinars and any other applicable media. Performance Review Performance will be reviewed on a periodic basis. An annual performance review will occur discussing historical performance and future planning and strategy. PI10757c2b6-
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Senior Business Intelligence Analyst is a highly visible, hands-on individual contributor responsible for building and scaling AIM28's analytics, reporting, and value-realization measurement capabilities. Reporting to the AIM28 Finance Lead, this role will design and own end-to-end data models, ETL pipelines, dashboards, and automation solutions that transform complex, fragmented data into trusted insights for executives and program leaders. In addition, this role will support other strategic projects as required. The ideal candidate combines deep technical expertise in SQL, data modeling, BI visualization, automation, and AI-enabled analytics with strong business and finance acumen. Operating as the sole analytics builder within the AIM28 Finance team, this person will create the program's single source of truth for KPI, benefit, investment, and value-realization reporting while driving self-service analytics, reporting automation, and AI-powered insights across the AIM28 portfolio. The Senior Business Intelligence Analyst will lead the development of business intelligence, data visualization, analytics, and reporting automation for the AIM28 program and other strategic projects within U.S. Pharmaceutical Distribution (USPD). AIM28 is McKesson's AI-enabled transformation program, organized around a portfolio of Big Bets, each accountable for delivering measurable business outcomes. This role reports directly into the Sr. Director, Finance (AIM28). This role is the hands-on builder who turns Big Bet data into trusted, automated benefit and value-realization reporting for program leadership and senior executives. The source material varies: some data arrives raw and needs business logic before anyone can use it, some lives in manual files, and some is already visualized in dashboards the business teams built for themselves. You will architect an AI-ready analytics and reporting model that pairs traditional dashboards with AI capabilities such as automated narratives and conversational agents, so stakeholders can self-serve and get to insight faster. Where data is raw, you will establish the transformation logic that makes it consumable. Where reporting lives in manual files or scattered dashboards, you will integrate and standardize it into Big Bet and AIM28 program-level solutions. This is a highly visible individual contributor role. We are looking for a builder with deep SQL proficiency, strong knowledge of data design, and the visualization and storytelling skill to brief senior executives. Expect problems to show up half-defined; your job is to turn them into reliable numbers and clear answers. This role works under the direction of the AIM28 Finance Lead partnering with, Big Bet teams, the transformation office, and McKesson Technology to codify KPI definitions and benefit methodologies into governed data models. The goal is one version of the truth across the program. This is a pure individual-contributor role embedded in Finance, not a role inside a BI or data engineering organization. There is no bench of other BIEs, analytics engineers, or data engineers to hand design, build, or troubleshooting off to, you own the full stack yourself, end to end. Because the role sits in Finance rather than Technology, you should also be comfortable working fluently in financial concepts: ROI, forecasting, variance-to-plan, and business-case logic, gained through direct experience partnering with a business finance or FP&A team. What You'll Do Program & Big Bet reporting Design, build, and maintain the AIM28 program-level and Big Bet-level dashboards that track KPIs, benefits, investments, milestones, and value realization. These dashboards are the single source of truth for program performance. Develop executive-facing reporting for monthly Steering Committee meetings, business reviews, and leadership updates. Translate complex program data into insights leaders can act on. Reporting automation Automate recurring benefit and program reporting end to end. Replace manual, file-based processes with scheduled data flows that are validated and monitored. Find and implement automation opportunities across reporting workflows, including AI capabilities such as automated narratives and summaries that surface insights before anyone asks for them. Data engineering & transformation Build and maintain scalable ETL/ELT pipelines that extract, transform, and clean large, multi-dimensional datasets from multiple sources. These pipelines power the automated Big Bet and AIM28 program-level reporting. Ingest and integrate data from Big Bet teams into harmonized, consumable datasets and data models. Sources include raw operational data, manually maintained files, and dashboards the business built for itself. Establish the business logic that converts raw source data into certified reporting. Document the logic, lineage, and metric definitions well enough that someone else could audit or maintain the work. Design semantic models and curated datasets that people consume today through dashboards and self-service, and that AI agents can consume over time. KPI & benefit frameworks Partner with the AIM28 Finance lead to codify KPI definitions and benefit-realization methodologies into governed data models, so measurement stays consistent across Big Bets. Develop and monitor the KPIs that drive business decisions. Implement data-quality checks, reconciliation, and anomaly detection to protect trust in the numbers. Deep-dive analysis & insights Conduct deep-dive analyses of KPI movements, benefit variances, and program performance questions. Identify root causes and bring conclusions and recommendations to senior leadership. Answer ad hoc analytical questions from program leadership and Big Bet teams. When sources disagree, triangulate across them to validate data fidelity. Self-service & adoption Enable governed self-service analytics for program and Big Bet stakeholders, so fewer questions turn into ad hoc requests or one-off analyses. Own delivery end to end, from requirements and solution design through build, UAT, and adoption. Work with business stakeholders, data engineering, and IT to keep solutions compliant with enterprise data standards. Continuous improvement & influence Prioritize the reporting and automation backlog by business impact and effort. Keep stakeholders current on the roadmap and the trade-offs behind it. Set the standard for analytics practice (data integrity, documentation, versioning) across Big Bet teams, and coach business analysts who build their own reporting. What You Bring A builder's mindset. You take loosely defined problems, work out the business intent behind them, and deliver working solutions end to end: requirements, data model, pipeline, dashboard, adoption. Comfort with ambiguity and imperfect data. Raw extracts, manual spreadsheets, inconsistent definitions, and shifting requirements are the starting point here, not a blocker. Business acumen and financial literacy. You understand core finance concepts, ROI, forecasting, variance-to-plan, business-case logic well enough to hold your own in a finance conversation, not just translate what finance tells you. You have worked directly with a finance or FP&A team before, and you can sit with finance and business partners, understand benefit logic and business cases, and translate between data and business needs. Comfort as a standalone technical IC. This role sits in Finance, not in a BI or data engineering organization. There is no dedicated BIE team, data engineering bench, or technical manager to lean on for design review, code review, or troubleshooting, you are the technical function for AIM28 reporting. You are comfortable being the only builder in the room and owning decisions end to end. A KPI and automation track record. You have developed and monitored KPIs that drive business decisions, and you have built automated reporting systems that replaced manual processes. Executive presence. You have experience communicating and presenting analytical results to senior leadership, in writing and in person. Ownership and judgment. You validate your own outputs, make pragmatic build-versus-reuse trade-offs, and earn trust by being right about the numbers. Organization and prioritization. You manage multiple concurrent workstreams across Big Bets without letting deliverables or timelines slip. Curiosity about AI. You are interested in applying GenAI and agents to reporting, and ideally you have already experimented with them. Technical Skills Expert SQL: complex query development, window functions, and performance tuning on large, multi-dimensional datasets from multiple sources. You write queries that need little post-processing. Data modeling and design: . click apply for full job details
09/21/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Senior Business Intelligence Analyst is a highly visible, hands-on individual contributor responsible for building and scaling AIM28's analytics, reporting, and value-realization measurement capabilities. Reporting to the AIM28 Finance Lead, this role will design and own end-to-end data models, ETL pipelines, dashboards, and automation solutions that transform complex, fragmented data into trusted insights for executives and program leaders. In addition, this role will support other strategic projects as required. The ideal candidate combines deep technical expertise in SQL, data modeling, BI visualization, automation, and AI-enabled analytics with strong business and finance acumen. Operating as the sole analytics builder within the AIM28 Finance team, this person will create the program's single source of truth for KPI, benefit, investment, and value-realization reporting while driving self-service analytics, reporting automation, and AI-powered insights across the AIM28 portfolio. The Senior Business Intelligence Analyst will lead the development of business intelligence, data visualization, analytics, and reporting automation for the AIM28 program and other strategic projects within U.S. Pharmaceutical Distribution (USPD). AIM28 is McKesson's AI-enabled transformation program, organized around a portfolio of Big Bets, each accountable for delivering measurable business outcomes. This role reports directly into the Sr. Director, Finance (AIM28). This role is the hands-on builder who turns Big Bet data into trusted, automated benefit and value-realization reporting for program leadership and senior executives. The source material varies: some data arrives raw and needs business logic before anyone can use it, some lives in manual files, and some is already visualized in dashboards the business teams built for themselves. You will architect an AI-ready analytics and reporting model that pairs traditional dashboards with AI capabilities such as automated narratives and conversational agents, so stakeholders can self-serve and get to insight faster. Where data is raw, you will establish the transformation logic that makes it consumable. Where reporting lives in manual files or scattered dashboards, you will integrate and standardize it into Big Bet and AIM28 program-level solutions. This is a highly visible individual contributor role. We are looking for a builder with deep SQL proficiency, strong knowledge of data design, and the visualization and storytelling skill to brief senior executives. Expect problems to show up half-defined; your job is to turn them into reliable numbers and clear answers. This role works under the direction of the AIM28 Finance Lead partnering with, Big Bet teams, the transformation office, and McKesson Technology to codify KPI definitions and benefit methodologies into governed data models. The goal is one version of the truth across the program. This is a pure individual-contributor role embedded in Finance, not a role inside a BI or data engineering organization. There is no bench of other BIEs, analytics engineers, or data engineers to hand design, build, or troubleshooting off to, you own the full stack yourself, end to end. Because the role sits in Finance rather than Technology, you should also be comfortable working fluently in financial concepts: ROI, forecasting, variance-to-plan, and business-case logic, gained through direct experience partnering with a business finance or FP&A team. What You'll Do Program & Big Bet reporting Design, build, and maintain the AIM28 program-level and Big Bet-level dashboards that track KPIs, benefits, investments, milestones, and value realization. These dashboards are the single source of truth for program performance. Develop executive-facing reporting for monthly Steering Committee meetings, business reviews, and leadership updates. Translate complex program data into insights leaders can act on. Reporting automation Automate recurring benefit and program reporting end to end. Replace manual, file-based processes with scheduled data flows that are validated and monitored. Find and implement automation opportunities across reporting workflows, including AI capabilities such as automated narratives and summaries that surface insights before anyone asks for them. Data engineering & transformation Build and maintain scalable ETL/ELT pipelines that extract, transform, and clean large, multi-dimensional datasets from multiple sources. These pipelines power the automated Big Bet and AIM28 program-level reporting. Ingest and integrate data from Big Bet teams into harmonized, consumable datasets and data models. Sources include raw operational data, manually maintained files, and dashboards the business built for itself. Establish the business logic that converts raw source data into certified reporting. Document the logic, lineage, and metric definitions well enough that someone else could audit or maintain the work. Design semantic models and curated datasets that people consume today through dashboards and self-service, and that AI agents can consume over time. KPI & benefit frameworks Partner with the AIM28 Finance lead to codify KPI definitions and benefit-realization methodologies into governed data models, so measurement stays consistent across Big Bets. Develop and monitor the KPIs that drive business decisions. Implement data-quality checks, reconciliation, and anomaly detection to protect trust in the numbers. Deep-dive analysis & insights Conduct deep-dive analyses of KPI movements, benefit variances, and program performance questions. Identify root causes and bring conclusions and recommendations to senior leadership. Answer ad hoc analytical questions from program leadership and Big Bet teams. When sources disagree, triangulate across them to validate data fidelity. Self-service & adoption Enable governed self-service analytics for program and Big Bet stakeholders, so fewer questions turn into ad hoc requests or one-off analyses. Own delivery end to end, from requirements and solution design through build, UAT, and adoption. Work with business stakeholders, data engineering, and IT to keep solutions compliant with enterprise data standards. Continuous improvement & influence Prioritize the reporting and automation backlog by business impact and effort. Keep stakeholders current on the roadmap and the trade-offs behind it. Set the standard for analytics practice (data integrity, documentation, versioning) across Big Bet teams, and coach business analysts who build their own reporting. What You Bring A builder's mindset. You take loosely defined problems, work out the business intent behind them, and deliver working solutions end to end: requirements, data model, pipeline, dashboard, adoption. Comfort with ambiguity and imperfect data. Raw extracts, manual spreadsheets, inconsistent definitions, and shifting requirements are the starting point here, not a blocker. Business acumen and financial literacy. You understand core finance concepts, ROI, forecasting, variance-to-plan, business-case logic well enough to hold your own in a finance conversation, not just translate what finance tells you. You have worked directly with a finance or FP&A team before, and you can sit with finance and business partners, understand benefit logic and business cases, and translate between data and business needs. Comfort as a standalone technical IC. This role sits in Finance, not in a BI or data engineering organization. There is no dedicated BIE team, data engineering bench, or technical manager to lean on for design review, code review, or troubleshooting, you are the technical function for AIM28 reporting. You are comfortable being the only builder in the room and owning decisions end to end. A KPI and automation track record. You have developed and monitored KPIs that drive business decisions, and you have built automated reporting systems that replaced manual processes. Executive presence. You have experience communicating and presenting analytical results to senior leadership, in writing and in person. Ownership and judgment. You validate your own outputs, make pragmatic build-versus-reuse trade-offs, and earn trust by being right about the numbers. Organization and prioritization. You manage multiple concurrent workstreams across Big Bets without letting deliverables or timelines slip. Curiosity about AI. You are interested in applying GenAI and agents to reporting, and ideally you have already experimented with them. Technical Skills Expert SQL: complex query development, window functions, and performance tuning on large, multi-dimensional datasets from multiple sources. You write queries that need little post-processing. Data modeling and design: . click apply for full job details
Job DescriptionJob Description Role : Engagement Manager - Healthcare AI Solutions Job Type :Full Time Location: USA - Boston, MA Experience : 10 - 18 Years Key Responsibilities: Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets. Connect the dots across the client company performance, operating model, internal value chains and industry knowhow (healthcare). Draw implications to account strategy, basis clients' ongoing divisional shifts. Sustain in-person relationships with Director- and VP-level clients. AI/ Gen AI Demand generation and demand shaping, with commercial advancements. AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. Leverage insights from existing dashboards, proof of concepts (POCs), software partners' dynamics and market research to present new propositions to clients. Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.). Collaborate with the account consulting team in India to shape AI solutions entailing services, accelerators and/or products. Required Technical Skills: Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts. Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks). Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients. Must Haves: 10-18 years of experience in Customer Success, Account Management, Client Partner, Business Development, or Presales within Consulting Services involving Analytics (BI, AI/ML, GenAI, Data, Cloud). Deep understanding of the Healthcare/Life Sciences industry, including operating models, value chains, business processes, and performance drivers. Must have grown healthcare accounts through AI/Analytics consulting services engagements rather than purely technology or software sales. Strong grasp of GenAI concepts, including LLMs, Prompt Engineering, Fine-Tuning, Embeddings, and business applications. Must have experience selling AI/Analytics consulting services and solutions, not primarily software products, SaaS platforms, or technology licenses. Familiarity with AI ecosystem technologies, including Azure OpenAI, AWS Bedrock, Google Vertex AI, LangChain, and RAG frameworks. Global Delivery / Offshore Model Experience: Must have worked in a consulting-led environment leveraging offshore delivery teams, preferably 6.India-based teams, for solutioning, proposal development, and execution. Client Partner Experience: Must have experience serving as the primary client-facing representative while coordinating with geographically distributed teams and managing Director/VP-level stakeholder relationships.
09/21/2026
Full time
Job DescriptionJob Description Role : Engagement Manager - Healthcare AI Solutions Job Type :Full Time Location: USA - Boston, MA Experience : 10 - 18 Years Key Responsibilities: Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets. Connect the dots across the client company performance, operating model, internal value chains and industry knowhow (healthcare). Draw implications to account strategy, basis clients' ongoing divisional shifts. Sustain in-person relationships with Director- and VP-level clients. AI/ Gen AI Demand generation and demand shaping, with commercial advancements. AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. Leverage insights from existing dashboards, proof of concepts (POCs), software partners' dynamics and market research to present new propositions to clients. Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.). Collaborate with the account consulting team in India to shape AI solutions entailing services, accelerators and/or products. Required Technical Skills: Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts. Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks). Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients. Must Haves: 10-18 years of experience in Customer Success, Account Management, Client Partner, Business Development, or Presales within Consulting Services involving Analytics (BI, AI/ML, GenAI, Data, Cloud). Deep understanding of the Healthcare/Life Sciences industry, including operating models, value chains, business processes, and performance drivers. Must have grown healthcare accounts through AI/Analytics consulting services engagements rather than purely technology or software sales. Strong grasp of GenAI concepts, including LLMs, Prompt Engineering, Fine-Tuning, Embeddings, and business applications. Must have experience selling AI/Analytics consulting services and solutions, not primarily software products, SaaS platforms, or technology licenses. Familiarity with AI ecosystem technologies, including Azure OpenAI, AWS Bedrock, Google Vertex AI, LangChain, and RAG frameworks. Global Delivery / Offshore Model Experience: Must have worked in a consulting-led environment leveraging offshore delivery teams, preferably 6.India-based teams, for solutioning, proposal development, and execution. Client Partner Experience: Must have experience serving as the primary client-facing representative while coordinating with geographically distributed teams and managing Director/VP-level stakeholder relationships.
Job DescriptionJob Description Role : Engagement Manager - Healthcare AI Solutions Job Type :Full Time Location: USA - Boston, MA Experience : 10 - 18 Years Key Responsibilities: Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets. Connect the dots across the client company performance, operating model, internal value chains and industry knowhow (healthcare). Draw implications to account strategy, basis clients' ongoing divisional shifts. Sustain in-person relationships with Director- and VP-level clients. AI/ Gen AI Demand generation and demand shaping, with commercial advancements. AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. Leverage insights from existing dashboards, proof of concepts (POCs), software partners' dynamics and market research to present new propositions to clients. Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.). Collaborate with the account consulting team in India to shape AI solutions entailing services, accelerators and/or products. Required Technical Skills: Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts. Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks). Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients. Must Haves: 10-18 years of experience in Customer Success, Account Management, Client Partner, Business Development, or Presales within Consulting Services involving Analytics (BI, AI/ML, GenAI, Data, Cloud). Deep understanding of the Healthcare/Life Sciences industry, including operating models, value chains, business processes, and performance drivers. Must have grown healthcare accounts through AI/Analytics consulting services engagements rather than purely technology or software sales. Strong grasp of GenAI concepts, including LLMs, Prompt Engineering, Fine-Tuning, Embeddings, and business applications. Must have experience selling AI/Analytics consulting services and solutions, not primarily software products, SaaS platforms, or technology licenses. Familiarity with AI ecosystem technologies, including Azure OpenAI, AWS Bedrock, Google Vertex AI, LangChain, and RAG frameworks. Global Delivery / Offshore Model Experience: Must have worked in a consulting-led environment leveraging offshore delivery teams, preferably 6.India-based teams, for solutioning, proposal development, and execution. Client Partner Experience: Must have experience serving as the primary client-facing representative while coordinating with geographically distributed teams and managing Director/VP-level stakeholder relationships.
09/21/2026
Full time
Job DescriptionJob Description Role : Engagement Manager - Healthcare AI Solutions Job Type :Full Time Location: USA - Boston, MA Experience : 10 - 18 Years Key Responsibilities: Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets. Connect the dots across the client company performance, operating model, internal value chains and industry knowhow (healthcare). Draw implications to account strategy, basis clients' ongoing divisional shifts. Sustain in-person relationships with Director- and VP-level clients. AI/ Gen AI Demand generation and demand shaping, with commercial advancements. AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. Leverage insights from existing dashboards, proof of concepts (POCs), software partners' dynamics and market research to present new propositions to clients. Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.). Collaborate with the account consulting team in India to shape AI solutions entailing services, accelerators and/or products. Required Technical Skills: Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts. Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks). Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients. Must Haves: 10-18 years of experience in Customer Success, Account Management, Client Partner, Business Development, or Presales within Consulting Services involving Analytics (BI, AI/ML, GenAI, Data, Cloud). Deep understanding of the Healthcare/Life Sciences industry, including operating models, value chains, business processes, and performance drivers. Must have grown healthcare accounts through AI/Analytics consulting services engagements rather than purely technology or software sales. Strong grasp of GenAI concepts, including LLMs, Prompt Engineering, Fine-Tuning, Embeddings, and business applications. Must have experience selling AI/Analytics consulting services and solutions, not primarily software products, SaaS platforms, or technology licenses. Familiarity with AI ecosystem technologies, including Azure OpenAI, AWS Bedrock, Google Vertex AI, LangChain, and RAG frameworks. Global Delivery / Offshore Model Experience: Must have worked in a consulting-led environment leveraging offshore delivery teams, preferably 6.India-based teams, for solutioning, proposal development, and execution. Client Partner Experience: Must have experience serving as the primary client-facing representative while coordinating with geographically distributed teams and managing Director/VP-level stakeholder relationships.
Job DescriptionJob Description Role : Engagement Manager - Healthcare AI Solutions Job Type :Full Time Location: USA - Boston, MA Experience : 10 - 18 Years Key Responsibilities: Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets. Connect the dots across the client company performance, operating model, internal value chains and industry knowhow (healthcare). Draw implications to account strategy, basis clients' ongoing divisional shifts. Sustain in-person relationships with Director- and VP-level clients. AI/ Gen AI Demand generation and demand shaping, with commercial advancements. AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. Leverage insights from existing dashboards, proof of concepts (POCs), software partners' dynamics and market research to present new propositions to clients. Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.). Collaborate with the account consulting team in India to shape AI solutions entailing services, accelerators and/or products. Required Technical Skills: Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts. Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks). Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients. Must Haves: 10-18 years of experience in Customer Success, Account Management, Client Partner, Business Development, or Presales within Consulting Services involving Analytics (BI, AI/ML, GenAI, Data, Cloud). Deep understanding of the Healthcare/Life Sciences industry, including operating models, value chains, business processes, and performance drivers. Must have grown healthcare accounts through AI/Analytics consulting services engagements rather than purely technology or software sales. Strong grasp of GenAI concepts, including LLMs, Prompt Engineering, Fine-Tuning, Embeddings, and business applications. Must have experience selling AI/Analytics consulting services and solutions, not primarily software products, SaaS platforms, or technology licenses. Familiarity with AI ecosystem technologies, including Azure OpenAI, AWS Bedrock, Google Vertex AI, LangChain, and RAG frameworks. Global Delivery / Offshore Model Experience: Must have worked in a consulting-led environment leveraging offshore delivery teams, preferably 6.India-based teams, for solutioning, proposal development, and execution. Client Partner Experience: Must have experience serving as the primary client-facing representative while coordinating with geographically distributed teams and managing Director/VP-level stakeholder relationships.
09/21/2026
Full time
Job DescriptionJob Description Role : Engagement Manager - Healthcare AI Solutions Job Type :Full Time Location: USA - Boston, MA Experience : 10 - 18 Years Key Responsibilities: Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets. Connect the dots across the client company performance, operating model, internal value chains and industry knowhow (healthcare). Draw implications to account strategy, basis clients' ongoing divisional shifts. Sustain in-person relationships with Director- and VP-level clients. AI/ Gen AI Demand generation and demand shaping, with commercial advancements. AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. Leverage insights from existing dashboards, proof of concepts (POCs), software partners' dynamics and market research to present new propositions to clients. Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.). Collaborate with the account consulting team in India to shape AI solutions entailing services, accelerators and/or products. Required Technical Skills: Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts. Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks). Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients. Must Haves: 10-18 years of experience in Customer Success, Account Management, Client Partner, Business Development, or Presales within Consulting Services involving Analytics (BI, AI/ML, GenAI, Data, Cloud). Deep understanding of the Healthcare/Life Sciences industry, including operating models, value chains, business processes, and performance drivers. Must have grown healthcare accounts through AI/Analytics consulting services engagements rather than purely technology or software sales. Strong grasp of GenAI concepts, including LLMs, Prompt Engineering, Fine-Tuning, Embeddings, and business applications. Must have experience selling AI/Analytics consulting services and solutions, not primarily software products, SaaS platforms, or technology licenses. Familiarity with AI ecosystem technologies, including Azure OpenAI, AWS Bedrock, Google Vertex AI, LangChain, and RAG frameworks. Global Delivery / Offshore Model Experience: Must have worked in a consulting-led environment leveraging offshore delivery teams, preferably 6.India-based teams, for solutioning, proposal development, and execution. Client Partner Experience: Must have experience serving as the primary client-facing representative while coordinating with geographically distributed teams and managing Director/VP-level stakeholder relationships.
Job DescriptionJob Description Position Summary The Director of Information Technology & Business Systems is a key member of the Company's Leadership Team responsible for developing and executing the organization's technology strategy while ensuring the reliability, security, scalability, and effectiveness of all technology systems across the enterprise. Reporting directly to the Chief Financial Officer (CFO), this position serves as a strategic partner to executive leadership, aligning technology investments and initiatives with the Company's operational, financial, and growth objectives. This is a hands-on leadership role (50 / 50 split) that combines strategic planning with active involvement in the execution and support of technology solutions. As the Company's most senior technical leader, the Director is expected to provide executive-level guidance while also serving as the highest-level escalation point for complex technology, infrastructure, systems integration, and cybersecurity issues. The Director leads a team of three IT professionals supporting corporate and field operations and oversees a blended support model that includes 24x7 managed service providers, third-party help desk partners, consultants, contractors, and technology vendors. The role is responsible for developing the internal team, establishing clear priorities and service standards, and ensuring strong performance across both internal and outsourced technology resources. This role plays a critical leadership position in the successful implementation, integration, and ongoing optimization of key enterprise platforms, including Back-of-House (BOH), Point-of-Sale (POS), and Enterprise Resource Planning (ERP) systems. Additionally, the Director oversees the strategic roadmap and operational performance of the Company's customer-facing mobile technology ecosystem while championing the responsible adoption of Artificial Intelligence (AI) and emerging technologies across the organization. The ideal candidate combines strong technical expertise, business acumen, and leadership capabilities to drive innovation, operational excellence, cybersecurity, and long-term organizational success within a fast-growing, multi-unit operating environment. Responsibilities Strategic Leadership Develop and execute a comprehensive technology strategy aligned with the Company's business objectives and growth plans. Serve as a member of the Leadership Team, contributing to organizational planning, business initiatives, and strategic decision-making. Partner closely with the CFO and executive leadership team to evaluate technology investments, risks, and business opportunities. Create and maintain a multi-year technology roadmap supporting operational efficiency, scalability, security, innovation, and growth. Advise business leaders on technology solutions, trade-offs, risks, and opportunities that improve organizational performance. Establish enterprise technology standards, governance frameworks, policies, and documentation. Communicate technology priorities, project updates, risks, and opportunities to executive leadership. Technology Operations & Infrastructure Lead, mentor, and develop a team of three IT professionals, establishing clear priorities, performance expectations, service standards, and accountability while fostering professional growth and technical capability. Oversee managed 24x7 service providers (MSPs), third-party help desk providers, consultants, contractors, software partners, and technology vendors to ensure service levels and business objectives are achieved. Establish and manage an effective support model across internal and outsourced resources, including escalation procedures, service standards, and accountability measures. Serve as the highest-level escalation point for complex infrastructure, network, identity, application, and security-related issues. Oversee enterprise infrastructure, including networks, cloud services, telecommunications, hardware, software, security systems, identity management, endpoint management, and end-user support. Ensure the stability, reliability, security, and performance of all enterprise technology systems. Own IT service delivery standards, help desk performance metrics, ticket management processes, and escalation procedures. Manage technology asset lifecycle planning, licensing, hardware refresh strategies, and inventory management. Create and maintain technical documentation, operational runbooks, system standards, and network diagrams. Ensure business continuity through effective backup, disaster recovery, and incident response planning, including regular testing and validation. Field Operations & Multi-Unit Technology Support Lead technology deployment and support activities for new store openings, remodels, relocations, and major technology rollouts. Establish and maintain technology standards, equipment specifications, and lifecycle strategies across company-operated and franchise locations. Support franchise operators through approved technology standards, support processes, and escalation pathways. Coordinate field service vendors, installation partners, and technology providers to ensure consistent execution across a geographically distributed operating environment. Travel as necessary to support key operational initiatives, technology deployments, and field support requirements. Enterprise Systems & Digital Transformation Lead the selection, implementation, integration, and ongoing support of enterprise technology solutions. Provide executive leadership and oversight for major technology initiatives, including BOH, POS, and ERP implementation and optimization. Build and maintain integrations between enterprise applications and business systems while ensuring data integrity and operational performance. Collaborate with Operations, Finance, Human Resources, Supply Chain, Marketing, and other departments to maximize system effectiveness and user adoption. Ensure seamless integration and performance across enterprise applications and business systems. Develop reporting, dashboards, analytics, and technology capabilities that enhance organizational decision-making. Mobile App Own the strategic roadmap, vendor relationship management, operational availability, enhancement prioritization, and overall performance of the Company's third-party developed mobile application. Partner with Operations, Marketing, and development partners to deliver digital capabilities that improve guest engagement, operational efficiency, and business performance. Monitor mobile application performance, availability, user experience metrics, and integration effectiveness while driving continuous improvement. Artificial Intelligence & Emerging Technology Champion the responsible use of Artificial Intelligence technologies across the organization. Identify, evaluate, pilot, and implement AI-enabled solutions that improve productivity, automation, data insights, and decision-making. Establish AI acceptable-use standards, governance structures, and data protection controls. Prioritize evaluation and adoption of AI capabilities embedded within existing enterprise platforms before pursuing standalone solutions. Develop employee education, training, and adoption plans supporting responsible and effective use of approved AI technologies. Cybersecurity & Risk Management Develop and maintain cybersecurity policies, controls, standards, and procedures. Oversee vulnerability management, patch management, endpoint protection, email security, identity security, and security monitoring programs. Proactively identify and mitigate technology and information security risks. Ensure the protection of Company and guest data through appropriate security controls and risk management practices. Lead incident response planning and technology recovery initiatives. Maintain compliance with applicable regulatory, privacy, and industry requirements. Lead and maintain the organization's PCI-DSS compliance program, ensuring the security of payment processing environments and successful completion of audits and assessments. Develop employee cybersecurity awareness and training programs. Monitor evolving cybersecurity threats, vulnerabilities, and industry best practices. Project Management Lead enterprise technology projects from planning through implementation, adoption, and ongoing support. Establish project governance, timelines, budgets, resource plans, and success metrics. Coordinate cross-functional teams, implementation partners, and external vendors to ensure successful project execution. Lead testing strategies, user acceptance testing, deployment readiness, training, and adoption activities. Drive organizational change management and user adoption efforts associated with new technologies. Manage project risks and communicate status updates to executive stakeholders. Financial & Vendor Management Develop and manage the annual IT operating and capital budgets. Evaluate technology investments and ensure alignment with organizational priorities. Negotiate contracts and manage relationships with technology vendors, consultants, managed service providers, and development partners. . click apply for full job details
09/21/2026
Full time
Job DescriptionJob Description Position Summary The Director of Information Technology & Business Systems is a key member of the Company's Leadership Team responsible for developing and executing the organization's technology strategy while ensuring the reliability, security, scalability, and effectiveness of all technology systems across the enterprise. Reporting directly to the Chief Financial Officer (CFO), this position serves as a strategic partner to executive leadership, aligning technology investments and initiatives with the Company's operational, financial, and growth objectives. This is a hands-on leadership role (50 / 50 split) that combines strategic planning with active involvement in the execution and support of technology solutions. As the Company's most senior technical leader, the Director is expected to provide executive-level guidance while also serving as the highest-level escalation point for complex technology, infrastructure, systems integration, and cybersecurity issues. The Director leads a team of three IT professionals supporting corporate and field operations and oversees a blended support model that includes 24x7 managed service providers, third-party help desk partners, consultants, contractors, and technology vendors. The role is responsible for developing the internal team, establishing clear priorities and service standards, and ensuring strong performance across both internal and outsourced technology resources. This role plays a critical leadership position in the successful implementation, integration, and ongoing optimization of key enterprise platforms, including Back-of-House (BOH), Point-of-Sale (POS), and Enterprise Resource Planning (ERP) systems. Additionally, the Director oversees the strategic roadmap and operational performance of the Company's customer-facing mobile technology ecosystem while championing the responsible adoption of Artificial Intelligence (AI) and emerging technologies across the organization. The ideal candidate combines strong technical expertise, business acumen, and leadership capabilities to drive innovation, operational excellence, cybersecurity, and long-term organizational success within a fast-growing, multi-unit operating environment. Responsibilities Strategic Leadership Develop and execute a comprehensive technology strategy aligned with the Company's business objectives and growth plans. Serve as a member of the Leadership Team, contributing to organizational planning, business initiatives, and strategic decision-making. Partner closely with the CFO and executive leadership team to evaluate technology investments, risks, and business opportunities. Create and maintain a multi-year technology roadmap supporting operational efficiency, scalability, security, innovation, and growth. Advise business leaders on technology solutions, trade-offs, risks, and opportunities that improve organizational performance. Establish enterprise technology standards, governance frameworks, policies, and documentation. Communicate technology priorities, project updates, risks, and opportunities to executive leadership. Technology Operations & Infrastructure Lead, mentor, and develop a team of three IT professionals, establishing clear priorities, performance expectations, service standards, and accountability while fostering professional growth and technical capability. Oversee managed 24x7 service providers (MSPs), third-party help desk providers, consultants, contractors, software partners, and technology vendors to ensure service levels and business objectives are achieved. Establish and manage an effective support model across internal and outsourced resources, including escalation procedures, service standards, and accountability measures. Serve as the highest-level escalation point for complex infrastructure, network, identity, application, and security-related issues. Oversee enterprise infrastructure, including networks, cloud services, telecommunications, hardware, software, security systems, identity management, endpoint management, and end-user support. Ensure the stability, reliability, security, and performance of all enterprise technology systems. Own IT service delivery standards, help desk performance metrics, ticket management processes, and escalation procedures. Manage technology asset lifecycle planning, licensing, hardware refresh strategies, and inventory management. Create and maintain technical documentation, operational runbooks, system standards, and network diagrams. Ensure business continuity through effective backup, disaster recovery, and incident response planning, including regular testing and validation. Field Operations & Multi-Unit Technology Support Lead technology deployment and support activities for new store openings, remodels, relocations, and major technology rollouts. Establish and maintain technology standards, equipment specifications, and lifecycle strategies across company-operated and franchise locations. Support franchise operators through approved technology standards, support processes, and escalation pathways. Coordinate field service vendors, installation partners, and technology providers to ensure consistent execution across a geographically distributed operating environment. Travel as necessary to support key operational initiatives, technology deployments, and field support requirements. Enterprise Systems & Digital Transformation Lead the selection, implementation, integration, and ongoing support of enterprise technology solutions. Provide executive leadership and oversight for major technology initiatives, including BOH, POS, and ERP implementation and optimization. Build and maintain integrations between enterprise applications and business systems while ensuring data integrity and operational performance. Collaborate with Operations, Finance, Human Resources, Supply Chain, Marketing, and other departments to maximize system effectiveness and user adoption. Ensure seamless integration and performance across enterprise applications and business systems. Develop reporting, dashboards, analytics, and technology capabilities that enhance organizational decision-making. Mobile App Own the strategic roadmap, vendor relationship management, operational availability, enhancement prioritization, and overall performance of the Company's third-party developed mobile application. Partner with Operations, Marketing, and development partners to deliver digital capabilities that improve guest engagement, operational efficiency, and business performance. Monitor mobile application performance, availability, user experience metrics, and integration effectiveness while driving continuous improvement. Artificial Intelligence & Emerging Technology Champion the responsible use of Artificial Intelligence technologies across the organization. Identify, evaluate, pilot, and implement AI-enabled solutions that improve productivity, automation, data insights, and decision-making. Establish AI acceptable-use standards, governance structures, and data protection controls. Prioritize evaluation and adoption of AI capabilities embedded within existing enterprise platforms before pursuing standalone solutions. Develop employee education, training, and adoption plans supporting responsible and effective use of approved AI technologies. Cybersecurity & Risk Management Develop and maintain cybersecurity policies, controls, standards, and procedures. Oversee vulnerability management, patch management, endpoint protection, email security, identity security, and security monitoring programs. Proactively identify and mitigate technology and information security risks. Ensure the protection of Company and guest data through appropriate security controls and risk management practices. Lead incident response planning and technology recovery initiatives. Maintain compliance with applicable regulatory, privacy, and industry requirements. Lead and maintain the organization's PCI-DSS compliance program, ensuring the security of payment processing environments and successful completion of audits and assessments. Develop employee cybersecurity awareness and training programs. Monitor evolving cybersecurity threats, vulnerabilities, and industry best practices. Project Management Lead enterprise technology projects from planning through implementation, adoption, and ongoing support. Establish project governance, timelines, budgets, resource plans, and success metrics. Coordinate cross-functional teams, implementation partners, and external vendors to ensure successful project execution. Lead testing strategies, user acceptance testing, deployment readiness, training, and adoption activities. Drive organizational change management and user adoption efforts associated with new technologies. Manage project risks and communicate status updates to executive stakeholders. Financial & Vendor Management Develop and manage the annual IT operating and capital budgets. Evaluate technology investments and ensure alignment with organizational priorities. Negotiate contracts and manage relationships with technology vendors, consultants, managed service providers, and development partners. . click apply for full job details
Job DescriptionJob Description Position Summary The Director of Information Technology & Business Systems is a key member of the Company's Leadership Team responsible for developing and executing the organization's technology strategy while ensuring the reliability, security, scalability, and effectiveness of all technology systems across the enterprise. Reporting directly to the Chief Financial Officer (CFO), this position serves as a strategic partner to executive leadership, aligning technology investments and initiatives with the Company's operational, financial, and growth objectives. This is a hands-on leadership role (50 / 50 split) that combines strategic planning with active involvement in the execution and support of technology solutions. As the Company's most senior technical leader, the Director is expected to provide executive-level guidance while also serving as the highest-level escalation point for complex technology, infrastructure, systems integration, and cybersecurity issues. The Director leads a team of three IT professionals supporting corporate and field operations and oversees a blended support model that includes 24x7 managed service providers, third-party help desk partners, consultants, contractors, and technology vendors. The role is responsible for developing the internal team, establishing clear priorities and service standards, and ensuring strong performance across both internal and outsourced technology resources. This role plays a critical leadership position in the successful implementation, integration, and ongoing optimization of key enterprise platforms, including Back-of-House (BOH), Point-of-Sale (POS), and Enterprise Resource Planning (ERP) systems. Additionally, the Director oversees the strategic roadmap and operational performance of the Company's customer-facing mobile technology ecosystem while championing the responsible adoption of Artificial Intelligence (AI) and emerging technologies across the organization. The ideal candidate combines strong technical expertise, business acumen, and leadership capabilities to drive innovation, operational excellence, cybersecurity, and long-term organizational success within a fast-growing, multi-unit operating environment. Responsibilities Strategic Leadership Develop and execute a comprehensive technology strategy aligned with the Company's business objectives and growth plans. Serve as a member of the Leadership Team, contributing to organizational planning, business initiatives, and strategic decision-making. Partner closely with the CFO and executive leadership team to evaluate technology investments, risks, and business opportunities. Create and maintain a multi-year technology roadmap supporting operational efficiency, scalability, security, innovation, and growth. Advise business leaders on technology solutions, trade-offs, risks, and opportunities that improve organizational performance. Establish enterprise technology standards, governance frameworks, policies, and documentation. Communicate technology priorities, project updates, risks, and opportunities to executive leadership. Technology Operations & Infrastructure Lead, mentor, and develop a team of three IT professionals, establishing clear priorities, performance expectations, service standards, and accountability while fostering professional growth and technical capability. Oversee managed 24x7 service providers (MSPs), third-party help desk providers, consultants, contractors, software partners, and technology vendors to ensure service levels and business objectives are achieved. Establish and manage an effective support model across internal and outsourced resources, including escalation procedures, service standards, and accountability measures. Serve as the highest-level escalation point for complex infrastructure, network, identity, application, and security-related issues. Oversee enterprise infrastructure, including networks, cloud services, telecommunications, hardware, software, security systems, identity management, endpoint management, and end-user support. Ensure the stability, reliability, security, and performance of all enterprise technology systems. Own IT service delivery standards, help desk performance metrics, ticket management processes, and escalation procedures. Manage technology asset lifecycle planning, licensing, hardware refresh strategies, and inventory management. Create and maintain technical documentation, operational runbooks, system standards, and network diagrams. Ensure business continuity through effective backup, disaster recovery, and incident response planning, including regular testing and validation. Field Operations & Multi-Unit Technology Support Lead technology deployment and support activities for new store openings, remodels, relocations, and major technology rollouts. Establish and maintain technology standards, equipment specifications, and lifecycle strategies across company-operated and franchise locations. Support franchise operators through approved technology standards, support processes, and escalation pathways. Coordinate field service vendors, installation partners, and technology providers to ensure consistent execution across a geographically distributed operating environment. Travel as necessary to support key operational initiatives, technology deployments, and field support requirements. Enterprise Systems & Digital Transformation Lead the selection, implementation, integration, and ongoing support of enterprise technology solutions. Provide executive leadership and oversight for major technology initiatives, including BOH, POS, and ERP implementation and optimization. Build and maintain integrations between enterprise applications and business systems while ensuring data integrity and operational performance. Collaborate with Operations, Finance, Human Resources, Supply Chain, Marketing, and other departments to maximize system effectiveness and user adoption. Ensure seamless integration and performance across enterprise applications and business systems. Develop reporting, dashboards, analytics, and technology capabilities that enhance organizational decision-making. Mobile App Own the strategic roadmap, vendor relationship management, operational availability, enhancement prioritization, and overall performance of the Company's third-party developed mobile application. Partner with Operations, Marketing, and development partners to deliver digital capabilities that improve guest engagement, operational efficiency, and business performance. Monitor mobile application performance, availability, user experience metrics, and integration effectiveness while driving continuous improvement. Artificial Intelligence & Emerging Technology Champion the responsible use of Artificial Intelligence technologies across the organization. Identify, evaluate, pilot, and implement AI-enabled solutions that improve productivity, automation, data insights, and decision-making. Establish AI acceptable-use standards, governance structures, and data protection controls. Prioritize evaluation and adoption of AI capabilities embedded within existing enterprise platforms before pursuing standalone solutions. Develop employee education, training, and adoption plans supporting responsible and effective use of approved AI technologies. Cybersecurity & Risk Management Develop and maintain cybersecurity policies, controls, standards, and procedures. Oversee vulnerability management, patch management, endpoint protection, email security, identity security, and security monitoring programs. Proactively identify and mitigate technology and information security risks. Ensure the protection of Company and guest data through appropriate security controls and risk management practices. Lead incident response planning and technology recovery initiatives. Maintain compliance with applicable regulatory, privacy, and industry requirements. Lead and maintain the organization's PCI-DSS compliance program, ensuring the security of payment processing environments and successful completion of audits and assessments. Develop employee cybersecurity awareness and training programs. Monitor evolving cybersecurity threats, vulnerabilities, and industry best practices. Project Management Lead enterprise technology projects from planning through implementation, adoption, and ongoing support. Establish project governance, timelines, budgets, resource plans, and success metrics. Coordinate cross-functional teams, implementation partners, and external vendors to ensure successful project execution. Lead testing strategies, user acceptance testing, deployment readiness, training, and adoption activities. Drive organizational change management and user adoption efforts associated with new technologies. Manage project risks and communicate status updates to executive stakeholders. Financial & Vendor Management Develop and manage the annual IT operating and capital budgets. Evaluate technology investments and ensure alignment with organizational priorities. Negotiate contracts and manage relationships with technology vendors, consultants, managed service providers, and development partners. . click apply for full job details
09/21/2026
Full time
Job DescriptionJob Description Position Summary The Director of Information Technology & Business Systems is a key member of the Company's Leadership Team responsible for developing and executing the organization's technology strategy while ensuring the reliability, security, scalability, and effectiveness of all technology systems across the enterprise. Reporting directly to the Chief Financial Officer (CFO), this position serves as a strategic partner to executive leadership, aligning technology investments and initiatives with the Company's operational, financial, and growth objectives. This is a hands-on leadership role (50 / 50 split) that combines strategic planning with active involvement in the execution and support of technology solutions. As the Company's most senior technical leader, the Director is expected to provide executive-level guidance while also serving as the highest-level escalation point for complex technology, infrastructure, systems integration, and cybersecurity issues. The Director leads a team of three IT professionals supporting corporate and field operations and oversees a blended support model that includes 24x7 managed service providers, third-party help desk partners, consultants, contractors, and technology vendors. The role is responsible for developing the internal team, establishing clear priorities and service standards, and ensuring strong performance across both internal and outsourced technology resources. This role plays a critical leadership position in the successful implementation, integration, and ongoing optimization of key enterprise platforms, including Back-of-House (BOH), Point-of-Sale (POS), and Enterprise Resource Planning (ERP) systems. Additionally, the Director oversees the strategic roadmap and operational performance of the Company's customer-facing mobile technology ecosystem while championing the responsible adoption of Artificial Intelligence (AI) and emerging technologies across the organization. The ideal candidate combines strong technical expertise, business acumen, and leadership capabilities to drive innovation, operational excellence, cybersecurity, and long-term organizational success within a fast-growing, multi-unit operating environment. Responsibilities Strategic Leadership Develop and execute a comprehensive technology strategy aligned with the Company's business objectives and growth plans. Serve as a member of the Leadership Team, contributing to organizational planning, business initiatives, and strategic decision-making. Partner closely with the CFO and executive leadership team to evaluate technology investments, risks, and business opportunities. Create and maintain a multi-year technology roadmap supporting operational efficiency, scalability, security, innovation, and growth. Advise business leaders on technology solutions, trade-offs, risks, and opportunities that improve organizational performance. Establish enterprise technology standards, governance frameworks, policies, and documentation. Communicate technology priorities, project updates, risks, and opportunities to executive leadership. Technology Operations & Infrastructure Lead, mentor, and develop a team of three IT professionals, establishing clear priorities, performance expectations, service standards, and accountability while fostering professional growth and technical capability. Oversee managed 24x7 service providers (MSPs), third-party help desk providers, consultants, contractors, software partners, and technology vendors to ensure service levels and business objectives are achieved. Establish and manage an effective support model across internal and outsourced resources, including escalation procedures, service standards, and accountability measures. Serve as the highest-level escalation point for complex infrastructure, network, identity, application, and security-related issues. Oversee enterprise infrastructure, including networks, cloud services, telecommunications, hardware, software, security systems, identity management, endpoint management, and end-user support. Ensure the stability, reliability, security, and performance of all enterprise technology systems. Own IT service delivery standards, help desk performance metrics, ticket management processes, and escalation procedures. Manage technology asset lifecycle planning, licensing, hardware refresh strategies, and inventory management. Create and maintain technical documentation, operational runbooks, system standards, and network diagrams. Ensure business continuity through effective backup, disaster recovery, and incident response planning, including regular testing and validation. Field Operations & Multi-Unit Technology Support Lead technology deployment and support activities for new store openings, remodels, relocations, and major technology rollouts. Establish and maintain technology standards, equipment specifications, and lifecycle strategies across company-operated and franchise locations. Support franchise operators through approved technology standards, support processes, and escalation pathways. Coordinate field service vendors, installation partners, and technology providers to ensure consistent execution across a geographically distributed operating environment. Travel as necessary to support key operational initiatives, technology deployments, and field support requirements. Enterprise Systems & Digital Transformation Lead the selection, implementation, integration, and ongoing support of enterprise technology solutions. Provide executive leadership and oversight for major technology initiatives, including BOH, POS, and ERP implementation and optimization. Build and maintain integrations between enterprise applications and business systems while ensuring data integrity and operational performance. Collaborate with Operations, Finance, Human Resources, Supply Chain, Marketing, and other departments to maximize system effectiveness and user adoption. Ensure seamless integration and performance across enterprise applications and business systems. Develop reporting, dashboards, analytics, and technology capabilities that enhance organizational decision-making. Mobile App Own the strategic roadmap, vendor relationship management, operational availability, enhancement prioritization, and overall performance of the Company's third-party developed mobile application. Partner with Operations, Marketing, and development partners to deliver digital capabilities that improve guest engagement, operational efficiency, and business performance. Monitor mobile application performance, availability, user experience metrics, and integration effectiveness while driving continuous improvement. Artificial Intelligence & Emerging Technology Champion the responsible use of Artificial Intelligence technologies across the organization. Identify, evaluate, pilot, and implement AI-enabled solutions that improve productivity, automation, data insights, and decision-making. Establish AI acceptable-use standards, governance structures, and data protection controls. Prioritize evaluation and adoption of AI capabilities embedded within existing enterprise platforms before pursuing standalone solutions. Develop employee education, training, and adoption plans supporting responsible and effective use of approved AI technologies. Cybersecurity & Risk Management Develop and maintain cybersecurity policies, controls, standards, and procedures. Oversee vulnerability management, patch management, endpoint protection, email security, identity security, and security monitoring programs. Proactively identify and mitigate technology and information security risks. Ensure the protection of Company and guest data through appropriate security controls and risk management practices. Lead incident response planning and technology recovery initiatives. Maintain compliance with applicable regulatory, privacy, and industry requirements. Lead and maintain the organization's PCI-DSS compliance program, ensuring the security of payment processing environments and successful completion of audits and assessments. Develop employee cybersecurity awareness and training programs. Monitor evolving cybersecurity threats, vulnerabilities, and industry best practices. Project Management Lead enterprise technology projects from planning through implementation, adoption, and ongoing support. Establish project governance, timelines, budgets, resource plans, and success metrics. Coordinate cross-functional teams, implementation partners, and external vendors to ensure successful project execution. Lead testing strategies, user acceptance testing, deployment readiness, training, and adoption activities. Drive organizational change management and user adoption efforts associated with new technologies. Manage project risks and communicate status updates to executive stakeholders. Financial & Vendor Management Develop and manage the annual IT operating and capital budgets. Evaluate technology investments and ensure alignment with organizational priorities. Negotiate contracts and manage relationships with technology vendors, consultants, managed service providers, and development partners. . click apply for full job details
