139 jobs found

The Technology Program Manager partners with the Chief Digital Officer (CDO) and technology leadership team to establish project management standards, governance, and consolidated portfolio visibility across the technology organization. Working with technology directors, managers, and business stakeholders, this role ensures initiatives are well-defined, actively managed, and delivered successfully, while facilitating cross-departmental prioritization for the CDO. The position also serves as lead technical project manager for a major enterprise transformation, including vendor oversight, risk management, and cross-functional delivery. The role requires a strong technology foundation and hands-on experience managing complex technology initiatives, blending project management, analysis, and execution with an emphasis on managing technical constraints, risks, and project momentum. This position is full time M-R 8am to 4pm and hybrid. Essential Responsibilities: Supports the CIO in planning, prioritizing, and managing the IT project and initiative portfolio. Actively supports and manages technology projects from initiation through completion, including schedules, dependencies, risks, and deliverables. Partners with IT directors and technical teams to plan and coordinate software and system implementation, infrastructure, and vendor-led initiatives. Drives project schedules, track progress, and hold stakeholders accountable to milestones and commitments. Identifies and communicates technical risks, constraints, and trade-offs in collaboration with technical leads. Gathers, analyzes, and documents business and technical requirements. Facilitates cross-team coordination where projects span multiple IT domains. Prepares clear, concise project documentation, status reports, and executive-level summaries. Supports vendor coordination, planning, and delivery oversight. Assists with intake, prioritization, and sequencing of technology initiatives. Helps improve project management practices, templates, and reporting across IT. Serves as a connective layer between strategy, technical execution, and communication. Serves as a visible and accessible point of contact for stakeholders during all project phases. Performs other related duties as assigned. Job Specification: Bachelor's degree in information systems, Business, Healthcare Administration, or equivalent experience. 4-8+ years of experience managing technology projects or initiatives. Demonstrated experience in software development project management, IT infrastructure project management, or enterprise system implementations. Experience working directly with technical teams, vendors, and architects required. Healthcare or regulated industry experience preferred. Strong understanding of technology project lifecycles and delivery methodologies. Ability to understand and discuss technical concepts, constraints, and risks credibly. Proven ability to drive schedules, manage dependencies, and deliver outcomes. Strong analytical and problem-solving skills. Clear, confident written and verbal communication skills. Ability to operate independently while partnering closely with senior leaders. Pragmatic, execution-oriented mindset. EEO Statement Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Element Care is committed to valuing diversity and contributing to an inclusive working environment. Compensation details: 00 Yearly Salary PId72ae3d86f0d-1082

Job Description Job Description Location Requirement: Candidate must reside within 90 miles of Lansing, MI (48933) at time of submission - hard requirement. Position Summary: We are seeking an experienced PHP/MySQL developer with strong skills in PHP microservices development, MySQL database management, and cloud infrastructure to provide operational and technical support for an existing REDCap application hosted on AWS. This resource will handle maintenance, troubleshooting, version upgrades, user support, vendor coordination, and integration work to keep the platform secure, reliable, and highly available. This role requires close collaboration with business stakeholders, infrastructure teams, cloud administrators, security teams, and the REDCap platform's support organization. Key Responsibilities: Support a REDCap application hosted in AWS, including user/project management, reports, and surveys Coordinate and implement REDCap software updates, patches, and version upgrades Install, configure, and support REDCap External Modules using PHP on Linux/AWS (Apache/Nginx) Develop, maintain, and troubleshoot REDCap API integrations with internal and external systems; automate data flows Serve as primary technical contact for REDCap-related issues Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates Prepare scripts to load data into REDCap via the Data Import Tool or REDCap APIs Coordinate with cloud infrastructure teams on servers, storage, networking, security groups, backups, and monitoring Provide day-to-day operational support, troubleshooting, documentation, and training Monitor application performance; proactively identify and resolve issues Support disaster recovery, backup validation, and system recovery Develop automation scripts for reporting and data validation (PHP/SQL) Maintain MySQL databases; perform queries and validation Maintain technical documentation, SOPs, and configuration records Ensure compliance with security standards, data privacy requirements, HIPAA compliance, and audit logging Track work items (enhancements, defects, upgrades, maintenance) in the team's work-tracking system, maintaining priorities, assignments, and status reporting Requirements Top Required Skills: 5+ years of PHP Microservices development, configuration, and troubleshooting 5+ years of MySQL database management 5+ years of PHP configuration and troubleshooting 5+ years of Python scripting for loading and querying data 5+ years designing, developing, implementing, and troubleshooting RESTful APIs 5+ years supporting enterprise web applications hosted on AWS Top Preferred Skills: Experience supporting REDCap in a public health, healthcare, higher education, or research environment Experience with REDCap API integration and External Modules implementation Experience with Twilio/SMS survey gateway Other Desired Qualifications: AWS Cloud services (EC2, S3, VPC, security groups) Apache or Nginx web servers OIDC/SAML integration SSL/TLS certificate management and HIPAA compliance Application security, authentication, and user access management Vendor/software upgrade coordination End-user support, documentation, and training Active Directory, LDAP, or SSO experience Enterprise ticketing system experience (e.g., ServiceNow) DevOps tooling experience SSIS/SQL Server Agent experience AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification Strong analytical, troubleshooting, and communication skills

Description: Job Purpose The IT Specialist I is responsible for providing technical support to our customers as a member of our Service Desk. Support includes network connectivity and incidents, desktop and workstation infrastructure, backup monitoring, operating systems, software, hardware, and peripherals. Responsibilities include handling multiple customer service requests, incoming telephone calls, tickets within the professional services automation system, instant messaging, and electronic mail. The IT Specialist I will investigate and respond to all support requests by following documented processes and procedures with the goal of restoring or fulfilling Information Technology services for clients in the most efficient and professional manner possible. Key Outcomes Build a robust, knowledgeable team to best support Catalyst customers. Develop strong business relationships with our customers and prospective customers. Portrayed as a competent and professional technology company by our customers. Honest, trustworthy, creative, smart, customer focused creating customer loyalty. Expand our software and IT services. Achieve revenue objectives. Job Tasks Provide first level support, which includes incident and request handling for customers with a focus on first call resolution; use best practice for incident management including detailed ticket documentation, application of trouble-shooting and analytical skills to identify the root cause, and quickly determine resolution. Diagnose, triage, and escalate incidents and requests to appropriate level two and level three personnel. Respond to incidents, requests for service, and question within required response times and service levels. Provide on-site when required and remote technical support using service desk tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals. Troubleshoot and repair hardware and software issues on multiple operating systems. Assist in system upgrades and maintenance including add or remove memory, hard drives, video cards, and power supplies. Deploy software and system images for multiple operating systems and hardware. Service desk will be responsible for configuring and supporting various mobile devices and tablets. Work to develop an understanding of standard problems and issues and assist in the creation of technical documentation and processes. Engage in professional development through educational opportunities, training, and certifications provided by Catalyst IT. Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor. Ensure accurate and timely reporting of all billable time so payroll and customer billing is performed on a timely basis. Be fiscally responsible and provide high quality solutions. Requirements: Preferred Qualifications 2+ years end-user support experience in a technology related field, providing Hardware, Software, and Desktop support. Expert knowledge in Microsoft Windows Operating Systems, Microsoft Office suite (Office 365 preferred), desktop deployment technologies, hardware and software components of Windows based computers, smartphones, and tablets. Basic knowledge of Networking and Windows Server Administration fundamentals and concepts a plus. Experience working with PSA and RMM tools such as ConnectWise Manage and ConnectWise Automate. Strong collaboration skills and the ability to work closely with team members on projects, problem-solving and day-to-day operations. Operate independently and with self-motivation with the ability to balance multiple projects and priorities, while still meeting deadlines. Excellent customer service abilities and strong written and verbal communication skills. Associates or Bachelor degree required, in a technology related field preferred. Passion and strong understanding of the industry and our business' mission Areas of knowledge Remote Monitoring Microsoft workstation environments including Windows 7, 8, 10 and Office applications Microsoft server environments (Active Directory, Terminal Services) Cloud experience - Office 365 Email - Office 365, Google, Email server environments Networking (including routers, firewalls, VPNs, wireless) Anti-virus, Anti-SPAM and Anti-Spyware Backup Solutions Virtual Machine environments (VMWare) Training On-going professional training (in-house, webinars and applicable off-site 3rd party training / technology conferences) will be provided by Catalyst IT. Catalyst IT does request you to provide self-directed training through reading, research, webinars and any other applicable media. Performance Review Performance will be reviewed on a periodic basis. An annual performance review will occur discussing historical performance and future planning and strategy. PI10757c2b6-

Job Description Job Description Overview Client First Technologies (CFT) is looking for an Electronic Classroom Technician / System Administrator who specializes in electronic classroom technical support. The Electronic Classroom Technician / System Administrator is responsible for ensuring student training infrastructure is functional and available, as well as managing user accounts in Active Directory, and assisting customers overcome technical challenges through monitoring and performance management. The Electronic Classroom Technician / System Administrator identifies problem areas and opportunities for improvement in a mission critical network. In this role, you will utilize your communication skills to turn metrics into information and communicate their meaning. You will gain experience in managing users and computers in an enterprise network. Our technical team offers an environment of skill development, knowledge sharing and teamwork. This is a full-time, on-site position located in Eglin Air Force Base, FL. CFT offers a full benefits package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply. Requirements Responsibilities Provide system and network connectivity and interoperability support within an electronic classroom environment Manage user accounts and permissions within Active Directory Security and compliance systems maintenance Routine maintenance, including break and fix, backup and recovery, and inventory and asset management Document troubleshooting procedures Manage technical issues within ticketing system Qualifications High school diploma or equivalent Must hold current IAT Level II certification (Security+ CE, CCNA, CISSP, CySA+, etc.) Minimum of six (6) years of experience providing technical support General experience with electronic documentation, system administration, network administration and database administration Experience managing user accounts, permissions and groups within Active Directory Workstation and server hardware installation, maintenance, board replacement, and cable switching Systems and network connectivity and operability troubleshooting Experience managing a ticketing system Ability to document technical processes and procedures Strong verbal and written communication skills Expert level Microsoft Office Suite knowledge Physical Demands Must be able to sit and stand for long periods of time Occasional travel and overtime may be required Required Clearances Must possess an active Secret clearance or higher Company Description Client First Technologies (CFT) provides Strategic Consulting, Technology and Managed Services to commercial, non-profit and government organizations. Our expertise lies in mobilizing the right people, skills and technologies to help organizations with their most pressing challenges. As a Service Disabled Veteran Owned Small Business (SDVOSB), CFT is committed to excellence and creating innovative and flexible solutions for our clients. Company Description Client First Technologies (CFT) provides Strategic Consulting, Technology and Managed Services to commercial, non-profit and government organizations. Our expertise lies in mobilizing the right people, skills and technologies to help organizations with their most pressing challenges. As a Service Disabled Veteran Owned Small Business (SDVOSB), CFT is committed to excellence and creating innovative and flexible solutions for our clients.

National Council on Aging Join Our Mission. Shape the Future. At NCOA, we are on a mission to create the conditions for all to age well in America-today and into the future. Every day, we work to improve the lives of millions of older adults through innovative programs, trusted advocacy, and meaningful partnerships that advance health, economic security, and equity. We are seeking a dynamic and strategic Lead, Direct Care Workforce (DCW) Development to bring their expertise, vision, and passion to help drive our mission forward. This leader will play a pivotal role in advancing innovative workforce strategies, strengthening cross-sector partnerships, and expanding technical assistance that improves job quality and strengthens the direct care workforce nationwide. The ideal candidate is an accomplished workforce development leader who thrives on building collaborative partnerships, translating complex workforce challenges into practical solutions, and driving initiatives that create lasting systems-level impact. They will embrace and exemplify NCOA's core values of Caring for All, Collaboration, Innovation, Integrity, and Respect, fostering a culture of excellence while helping ensure that every older adult has the opportunity to age with dignity, purpose, and security. If you are ready to make a lasting difference while leading with purpose, we invite you to join our team. POSITION SUMMARY The Lead, Direct Care Workforce Development provides day-to-day project leadership and support for the Direct Care Workforce (DCW) Strategies Center, supporting the delivery of technical assistance (TA) to states and the development of tools and resources that elevate promising practices, share lessons from states, and support efforts to strengthen the direct care workforce nationwide. In this role, the Lead supports the design, coordination, and delivery of a multi-state technical assistance portfolio, while helping to coordinate and mobilize a national network of partners, Advisory Committee members, and subject matter experts. The Lead translates lessons from state technical assistance and national expertise into practical resources and learning opportunities, including webinars, reports, briefs, one-pagers, toolkits, presentations, and other resources that elevate promising practices and emerging strategies. A strong candidate will bring experience or expertise in one or more areas relevant to strengthening the direct care workforce and caregiving systems, including direct care workforce policy and practice, home and community-based services, aging and disability, health care, Medicaid, workforce and economic development, education and training, career pathways, labor and employment, state systems and cross-agency collaboration, national technical assistance and capacity building, systems change, cross-sector partnership development, or coalition building. Positions at this level typically report to a director or senior director and require deep subject matter expertise, advanced knowledge and experience, as well as the ability to independently lead complex or high-impact work. Incumbents are required to exercise independent judgement within their scope of work and require minimal oversight. These roles often serve as recognized subject matter experts and may represent an area of specialization across the organization. Incumbents generally have five or more years of experience in their discipline and a bachelor's degree or the equivalent, as well as substantive experience at this level. Graduate level degrees may be considered in lieu of experience. This grant-funded position is a short-term, temporary position that is currently funded through September 30, 2027, and designed to be filled by a W-2 employee. KEY RESPONSIBILITIES Support the execution of the technical assistance (TA) strategy across modalities (e.g., direct TA, webinars, web-based workshop series); oversee development of tools and resources, ensuring high-quality, timely deliverables. Oversee the development of high-quality, public-facing deliverables (e.g., presentations, briefs, reports, e-newsletters) tailored to diverse audiences, ensuring clarity, consistency, and strategic alignment. Manage relationships with Strategies Center partners, including subcontractors, vendors, subgrantees, subject matter experts (SMEs), and Advisory Committee members; oversee coordination of contracts, POs, invoicing, and partner communications. Represent the Strategies Center at convenings and conferences. Monitor federal and state policy developments, workforce and industry trends, and emerging practices, including innovations in workforce development, caregiving, and technology and AI; translate relevant developments into actionable insights that inform technical assistance, resources, and broader Strategies Center priorities. Support the preparation of funder and program reports by synthesizing technical assistance activities, state accomplishments, partner contributions, deliverables, and emerging lessons into clear and compelling narratives. Perform other responsibilities as assigned. PROFESSIONAL EXPERIENCE/QUALIFICATIONS Successful candidates will bring a combination of experience and expertise across the areas below. Candidates are not expected to have experience in every area. Bachelor's degree in social sciences, health, economics, or related field required. Master's degree preferred. 5-7 years of postgraduate work experience in a related capacity. Knowledge of issues related to the direct care workforce or related fields, including aging and disability, long-term services and supports (LTSS), home and community-based services (HCBS), Medicaid, health care, workforce and economic development, education and training, labor and employment, or career pathways. Understanding of state systems, programs, and cross-agency partnerships, including how states identify priorities, implement strategies, and leverage technical assistance and other external supports to advance their work. Experience working within or alongside federal, state, or national initiatives, with an understanding of the processes, timelines, deliverables, and reporting requirements associated with publicly funded programs and technical assistance efforts. Ability to translate complex policy, programmatic, and systems-level information into practical strategies, technical assistance, tools, and resources for state and national audiences. Experience managing complex projects with many sub-grantees, sub-contractors, stakeholders, steering committees, and advisory committees. Proficiency in Microsoft Office Suite and experience with Asana or similar project management tools. Demonstrated skill in establishing and maintaining effective working relationships and communicating with vendors, clients, and diverse audiences. Adaptability in fast-paced environments while meeting deadlines and satisfying evolving project parameters. Solid professional presence with excellent communication and operational instincts; good strategic skills and sound business judgment. Demonstrated experience in supporting multiple projects simultaneously with a solid focus on results. Willingness and ability to participate in anticipated in-state and out-of-state travel, including overnight travel, as requested (up to 10-15%). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to sit or use a standing desk. Occasionally required to walk. Occasionally required to reach with hands and arms. Frequently required to talk or listen. Occasionally required to bend, lift or climb stairs. Occasionally required to lift light weights (less than 25 pounds). WORK ENVIRONMENT The noise level in the work environment is usually moderate. Primarily office-based in Arlington, VA, with a hybrid schedule. Occasional travel is required for partner meetings, conferences, and other partner engagements. Ready to Make an Impact? If you are a strategic, mission-driven leader with a passion for strengthening the direct care workforce and creating meaningful change, we encourage you to apply. Interested candidates should submit a cover letter and resume through the application link provided. Applications submitted without a cover letter will not be considered. Please note that we are unable to accept phone calls regarding this position. NCOA is committed to providing competitive and equitable compensation. The salary range published in this job posting reflects the market range for positions based in the Washington, DC, Maryland, and Virginia (DMV) region. Because NCOA employs staff in multiple states, compensation may vary based on an employee's primary work location through our geographic pay structure. Geographic differentials are established using regional labor market data to ensure competitive and equitable pay across locations. Final starting salary will be determined based on the employee's work location, relevant experience, education, qualifications, and internal equity. . click apply for full job details

Job Description Job Description The Datacenter Operations Technician provides advanced support for datacenter infrastructure, including Hyper-V and VMware virtualization, enterprise networking, and SAN storage such as OSNexus QuantaStor. The role leads troubleshooting, lifecycle management, capacity planning, documentation, and mentoring to maintain secure, reliable, highly available services for internal and client environments. Skills Advanced administration and troubleshooting of Microsoft Hyper-V, failover clustering, live migration, cluster shared volumes, and Windows Server virtualization environments Advanced administration and troubleshooting of VMware vSphere, ESXi, vCenter Server, snapshots, templates, virtual networking, high availability, and distributed resource scheduling Strong enterprise networking knowledge, including TCP/IP, VLANs, routing, switching, link aggregation, firewalls, VPNs, DNS, DHCP, SNMP, and network performance analysis Hands-on experience with SAN and shared-storage technologies, including OSNexus QuantaStor, iSCSI, Fibre Channel concepts, multipathing, RAID, snapshots, replication, storage pools, and capacity management Strong knowledge of Windows Server and working knowledge of Linux administration, Active Directory, group policy, PowerShell, patching, and infrastructure monitoring Experience with server hardware, firmware, racks, cabling, power distribution, environmental monitoring, and datacenter change-control practices Ability to lead complex incident response, root cause analysis, vendor escalation, maintenance activities, and infrastructure projects Strong documentation, client communication, prioritization, mentoring, and professional writing skills Physical Requirements Must be able to lift 50 pounds, install or remove equipment in standard datacenter racks, work in confined equipment areas, use ladders or step stools when required, and remain seated or standing for extended periods. Must be able to wear company-provided safety equipment and a headset as needed. Certifications VMware VCP, Microsoft Windows Server or Azure, OSNexus QuantaStor or equivalent SAN/storage, Cisco CCNA or equivalent networking certification, CompTIA Network+ or Server+, and ITIL Foundation Role and Responsibilities Datacenter Operations: o Provide senior-level operational support for physical and virtual datacenter infrastructure, including compute, storage, networking, power, environmental systems, and supporting management platforms o Monitor infrastructure health, availability, capacity, performance, security alerts, and respond in accordance with established service-level and escalation requirements o Lead diagnosis and resolution of complex hardware, operating system, virtualization, networking and storage incidents, including coordination with manufacturers, carriers, and third-party vendors o Plan and perform installation, configuration, maintenance, upgrades, migrations, moves, additions, changes, and decommissioning of datacenter equipment o Execute preventive maintenance, firmware updates, operating system patching, hardware lifecycle replacements, and configuration reviews in accordance with change-management procedures o Participate in scheduled after-hours maintenance and an on-call rotation as required to support business continuity and customer commitments o Maintain accurate rack elevations, asset records, warranty information, cabling documentation, inventories, and equipment disposition records Virtualization and Compute: o Administer and optimize Microsoft Hyper-V clusters and VMware vSphere environments including hosts, clusters, virtual machines, templates, virtual switches, storage connectivity, and management services o Perform virtual machine provisioning, migrations, resource allocation, snapshot management, backup coordination, replication support, and recovery testing o Troubleshoot cluster, host, guest, storage-path, and virtual-networking issues while minimizing service disruption o Review CPU, memory, storage, and licensing utilization and provide recommendations for consolidation, expansion, refresh, and standardization o Validate backup, restore, high-availability, and disaster-recovery capabilities in coordination with security, backup, and operations teams Networking: o Configure and troubleshoot datacenter switching, VLANs, trunks, routing, port channels, network interface teaming, firewall connectivity, VPNs, DNS, DHCP, and out-of-band management networks o Analyze latency, packet loss, throughput, interface errors, and connectivity issues using appropriate monitoring and diagnostic tools o Maintain secure network segmentation, redundant paths, documented configurations, and configuration backups o Coordinate network changes with internal teams, carriers, vendors, and customers to reduce risk and downtime Storage and SAN: o Administer OSNexus QuantaStor and other SAN or shared-storage platforms, including storage pools, RAID groups, volumes, targets, initiators, snapshots, replication, alerts, and access controls o Configure and troubleshoot iSCSI connectivity, multipathing, host mappings, storage networks, and virtualization-platform integration o Monitor storage capacity, performance, latency, drive health, replication status, and data-protection jobs, and address exceptions before service is affected o Plan storage growth, hardware refreshes, migrations, firmware updates, and maintenance activities while protecting data availability and integrity o Work with backup and disaster-recovery teams to test restores, replication, failover, and recovery procedures Service Management, Security, and Compliance: o Create, manage, and update tickets in the company PSA for incidents, service requests, problems, changes, projects, and maintenance activities o Assign appropriate priority and impact, meet SLA requirements, document troubleshooting and resolution details, and provide timely status updates to stakeholders o Follow access-control, change-management, vulnerability-management, logging, physical-security, and incident-response policies applicable to datacenter operations o Escalate suspected security incidents immediately and preserve relevant system information and logs in accordance with company procedures o Contribute operational evidence, documentation, and corrective actions supporting audits, risk assessments, and compliance requirements Documentation, Projects, and Leadership: o Create and maintain standard operating procedures, diagrams, build standards, recovery procedures, maintenance plans, knowledge-base articles, and customer-specific documentation o Lead or participate in datacenter projects, define technical requirements, identify dependencies and risks, develop implementation and rollback plans, and communicate progress o Perform root cause analysis for significant or recurring incidents and implement corrective and preventive actions o Mentor junior technicians, review technical work and ticket documentation, share knowledge, and assist with skills development o Evaluate products, processes and systems, recommend improvements and contribute to infrastructure roadmaps, budgets, renewals, and capacity plans o Communicate professionally with coworkers, management, clients, and vendors Other duties as needed

Job Description Job Description Overview Client First Technologies (CFT) is looking for an Electronic Classroom Technician / System Administrator who specializes in electronic classroom technical support. The Electronic Classroom Technician / System Administrator is responsible for ensuring student training infrastructure is functional and available, as well as managing user accounts in Active Directory, and assisting customers overcome technical challenges through monitoring and performance management. The Electronic Classroom Technician / System Administrator identifies problem areas and opportunities for improvement in a mission critical network. In this role, you will utilize your communication skills to turn metrics into information and communicate their meaning. You will gain experience in managing users and computers in an enterprise network. Our technical team offers an environment of skill development, knowledge sharing and teamwork. This is a full-time, on-site position located in Eglin Air Force Base, FL. CFT offers a full benefits package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply. Requirements Responsibilities Provide system and network connectivity and interoperability support within an electronic classroom environment Manage user accounts and permissions within Active Directory Security and compliance systems maintenance Routine maintenance, including break and fix, backup and recovery, and inventory and asset management Document troubleshooting procedures Manage technical issues within ticketing system Qualifications High school diploma or equivalent Must hold current IAT Level II certification (Security+ CE, CCNA, CISSP, CySA+, etc.) Minimum of six (6) years of experience providing technical support General experience with electronic documentation, system administration, network administration and database administration Experience managing user accounts, permissions and groups within Active Directory Workstation and server hardware installation, maintenance, board replacement, and cable switching Systems and network connectivity and operability troubleshooting Experience managing a ticketing system Ability to document technical processes and procedures Strong verbal and written communication skills Expert level Microsoft Office Suite knowledge Physical Demands Must be able to sit and stand for long periods of time Occasional travel and overtime may be required Required Clearances Must possess an active Secret clearance or higher Company Description Client First Technologies (CFT) provides Strategic Consulting, Technology and Managed Services to commercial, non-profit and government organizations. Our expertise lies in mobilizing the right people, skills and technologies to help organizations with their most pressing challenges. As a Service Disabled Veteran Owned Small Business (SDVOSB), CFT is committed to excellence and creating innovative and flexible solutions for our clients. Company Description Client First Technologies (CFT) provides Strategic Consulting, Technology and Managed Services to commercial, non-profit and government organizations. Our expertise lies in mobilizing the right people, skills and technologies to help organizations with their most pressing challenges. As a Service Disabled Veteran Owned Small Business (SDVOSB), CFT is committed to excellence and creating innovative and flexible solutions for our clients.

Why We Stand Out Seeking a career-defining opportunity where your leadership, strategic vision, and client expertise are recognized and rewarded? Kaufman Rossin might be just the place for you. As one of the top accounting firms in the country, our foundation is people first. In the words of James Kaufman, we prioritize our people, their development, and their well-being. Our values are translated into action every day. Kaufman Rossin is a privately owned, independent public accounting firm, which means we are not beholden to outside investors or private equity influence. This independence allows us to prioritize long-term client relationships, maintain objectivity in our advisory approach, and make strategic decisions that benefit our people and clients, not external stakeholders. Our structure fosters agility, entrepreneurial thinking, and a collaborative culture where leadership is accessible, and innovation is encouraged. Celebrated as the Best Place to Work in South Florida over a dozen times, Kaufman Rossin has grown to over 700 employees, with offices spanning the tri-county area, including sister entities Kaufman Rossin Wealth and Kaufman Rossin Alternative Investment Services. Think you have what it takes? How Youll Contribute: The Supervisor, Content Optimization & AI Search is Kaufman Rossin's subject matter expert on making firm content perform in search both traditional search (SEO) and the AI answer engines our clients use to find advisors, including ChatGPT, Claude, Perplexity, Gemini, Copilot, and AI Overviews (GEO/AEO). The role has two objectives. The first is to understand and improve how firm content performs across digital channels web, social, paid, and email and to recommend the changes that will make it more visible, more useful, and more likely to be cited. The second is to improve the tools the firm uses to create content, so first drafts are on brand and optimized for search and AI retrieval. This is an optimization role, not an authoring role. The Supervisor does not generate content. Prior hands-on content creation experience is a plus, but the focus is diagnosis, recommendation, tooling, and enablement. The Supervisor works alongside channel subject matter experts in Marketing Operations such as web, digital advertising, and social who own the technical performance of their channels. This role brings the SEO and GEO lens to each of them. Content Optimization for SEO & GEO Analyze how firm content performs across digital channels and identify where it is not being found, understood, or cited; translate the findings into prioritized, specific recommendations. Conduct keyword and prompt research against the questions clients and prospects ask and map it to the firms marketing plans. Recommend how content should be structured for machine retrieval including schema markup, semantic HTML, entity clarity, answer-first formatting, internal linking, and metadata and work with the relevant channel SMEs to get it implemented. Review content before publication and provide optimization recommendations without adding a bottleneck to the content pipeline. Run tests and experiments such as prompt benchmarking across models, page format changes, and structured data changes and document what worked and recommend what to scale. Content Creation Tools & Brand Compliance Serve as the firm's subject matter expert for its content creation tools and continuously improve them so first drafts are optimized for search and AI retrieval while staying on brand. This role does not set brand standards or create content; it ensures content creation tools are informed by standards. Maintain brand voice profiles, style guides, custom instructions, prompt libraries, and templates within content creation tools and keep them current as brand and editorial standards evolve. Sample and evaluate tool output on an ongoing basis; identify where drafts drift from voice, structure, or accuracy standards, and implement improvements. Evaluate new content creation and optimization tools and make recommendations to the Senior Director, Marketing Operations. Partnership with Channel SMEs Partner with the web, digital advertising, and social media subject matter experts in Marketing Operations to bring the SEO and GEO perspective and work with them to apply it. Advise on content structure and discoverability, reinforcing the firm's authority signals and third-party citations through social media and paid. Partner with Service Line Marketers to build optimization into content briefs. Enablement & Advisory Advise Service Line Marketers on making their practices expertise and their experts visible to AI systems. Train marketing colleagues and content authors on optimization standards and on best practices for generating brand-compliant, well-structured output from the firm's content creation tools; build and maintain internal playbooks and checklists that support them. Track changes in AI search and brief the marketing team and Service Line Marketers. Measurement & Reporting Build reporting that makes content visibility metrics actionable. Report on AI search KPIs including AI citation share and share of answer, alongside organic traffic, rankings, engagement, and conversion. Administer the AI visibility and SEO tool stack and support the Senior Director, Marketing Operations with platform evaluations. Requirements What Skills You'll Bring: Technical & Functional Expertise Recognized within the marketing team as the go-to expert on SEO, GEO, and AI content optimization. Maintains depth in a fast-moving discipline and applies it to the firm's specific circumstances. Relationship Management Builds trusted working relationships with channel SMEs and Service Line Marketers. Earns adoption of recommendations rather than mandating them. Supporting competencies: Project & Process Management Maintains an optimization backlog and works through it with discipline. Applies Agile principles. Runs structured tests, documents results, and recommends what to scale. Communication Explains technical concepts in plain language to non-technical audiences. Supports recommendations with data. Presents findings clearly to marketing colleagues and practice groups. Business Acumen Connects optimization work to firm priorities. Identifies risks and opportunities in a fast-moving discipline and surfaces them with a recommendation. How You'll Stand Out: 35 years in SEO, content optimization, or digital marketing, with hands-on GEO/AEO work. Working understanding of how large language models retrieve, rank, and cite web content, including the roles of structured data, entity recognition, and authority signals. Experience with prompt-based benchmarking, AI citation analysis, and content optimization for conversational surfaces. Familiarity with schema markup, structured data, and semantic HTML; comfortable in a CMS and reading HTML/CSS. Experience configuring AI content creation tools brand voice profiles, style guides, custom instructions, prompt libraries and an eye for where AI drafts go wrong on voice and accuracy. Strong analytics skills, with the ability to turn Semrush, Google Analytics, and search console data into a prioritized plan and a clear narrative. Comfortable working with and influencing colleagues who do not report to them; experience advising subject matter experts is a strong plus. Professional services experience and comfort in a partner-led culture preferred. Prior content creation experience is a plus. Bachelor's degree in marketing, digital media, communications, computer science, data analytics, or a related field. Knowledge in: Claude, ChatGPT, Semrush, Google Analytics, Google Search Console, Marketo, Salesforce, Oktopost, Asana Benefits We embrace authenticity. Kaufman Rossin is an equal-opportunity employer. We are committed to creating a culture that reflects the diversity of our firm and clients. We encourage understanding, acceptance, and celebration among all people. That includes lifestyle, education, experience, race, ethnicity, age, religion, physical ability, sexual orientation, and gender identity. Differences make unique varieties.

Job Description: Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We're actively seeking a talented Director of Product and Pricing Risk to join the Workforce Benefits Product and Pricing organization. We are actively seeking a talented Actuary & Director, Product Pricing Risk on our Workforce Benefits team. This role is on-site 4 days per week and work from home 1 day per week in Newport Beach, CA, Omaha, NE, or Charlotte, NC. If you are not currently located near one of our offices, we offer comprehensive relocation assistance. Our new Workforce Benefits division seeks to disrupt the group benefits market with a digital first strategy. As a Director of Product and Pricing Risk, you will support disciplined product and pricing decisions across the Workforce Benefits portfolio by leading cross-product analytics, governance, risk monitoring, and pricing capability development. You will translate business priorities into practical pricing and risk frameworks, coordinate work across product lines, and provide recommendations and insights to Product and Pricing leaders. You will partner closely with pricing leadership, as well as colleagues in Underwriting, Finance, Sales, Enterprise Risk, Technology, and Operations. The role combines strong actuarial judgment, hands-on leadership, and the ability to drive execution through influence in a growing business. You will lead a small team and will work cross-functionally with division leadership and key partners in to develop leading edge risk management and market winning pricing strategies. How you will make an impact: Lead the development, implementation, and ongoing enhancement of cross-product pricing and risk processes, tools, and reporting that support consistent execution across Workforce Benefits products. Partner with Product and Pricing leaders to analyze new business and renewal results, evaluate emerging trends, and recommend adjustments to pricing approaches, profitability targets, and portfolio guardrails. Coordinate the development and maintenance of pricing tools, models, and reporting capabilities used by Pricing and Underwriting, including quoting tools, experience-rating support, quote monitoring, and management reporting. Build and maintain portfolio analytics that connect growth, profitability, competitiveness, and risk. Translate results into clear insights, options, and recommendations for business leaders. Facilitate cross-product assumption setting and documentation for items such as expenses, interest rates, profitability metrics, and other shared pricing inputs, in partnership with Finance, Pricing, and Product leadership. Establish and maintain practical monitoring standards, key performance indicators, thresholds, and escalation routines. Identify deviations and coordinate appropriate analysis and follow-up with accountable product-line leaders. Prepare clear, decision-ready materials for product, pricing, and risk governance forums. Coordinate reviews and approvals and ensure decisions, assumptions, and follow-up actions are documented. Provide actuarial and risk expertise on cross-functional initiatives involving underwriting practices, reinsurance, vendor or external-party risk, and new or enhanced product capabilities. Lead the cadence and prioritization of experience studies and other data-driven analyses in partnership with product pricing actuaries, ensuring findings are translated into actionable recommendations. Support month-end and quarter-end financial and reserving activities, as assigned, through analysis of claims experience, reserve movements, and key financial risk drivers. Lead and develop actuarial professionals and rotational analysts by setting clear priorities, reviewing work, strengthening technical capabilities, and creating meaningful development opportunities. Manage multiple initiatives in an evolving environment, escalating material issues and strategic trade-offs to the appropriate AVP or VP leader. Support other projects as needed on a very nimble and collaborative team. The experience you will bring: 8+ years of progressive actuarial experience with an FSA designation. Deep experience in group product lines (Dental, Vision, Group Life, Short Term Disability, Long Term Disability, Supplemental Health, Leave and Absence Management). Experience managing multiple initiatives, working with ambiguity, and adapting to change. Experience developing or implementing pricing analyses, assumptions, monitoring frameworks, or governance processes. Strong communication and collaboration skills, with the ability to successfully influence across teams. Demonstrated leadership and interpersonal skills. Bachelor's degree is preferred, or demonstrated experience. What will make you stand out: Experience developing or implementing both new business and renewal pricing strategy Experience developing and implementing assumptions, monitoring frameworks, or governance processes. Digital and analytic mindset. Entrepreneurial energy and excitement to operate in a start-up environment. Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $203,760.00 - $249,040.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Job description: Chief Information Officer This is not a Remote/Work From Home opportunity. Principal Responsibilities: Leadership Characteristics The successful candidate will be a practical technology executive who understands community banking and can operate effectively in a lean environment. This individual must be comfortable advising senior management and the Board while remaining close to the Banks systems, vendors, employees and day-to-day technology needs. The CIO should demonstrate sound judgment, strong communication skills, financial discipline and the ability to manage several priorities at once. The position requires someone who can challenge existing practices when necessary, explain technical issues clearly and work effectively across the organization. The successful candidate must also be an effective executor. This individual should establish clear priorities, create accountability, raise issues early and follow important initiatives through to completion. Strategic & Executive Leadership Develop and maintain a technology plan that supports the Banks strategic goals, growth plans, risk appetite and operating priorities. Serve as the primary technology advisor to executive management and the Board of Directors. Translate the Banks strategic priorities into defined technology, data and process-improvement initiatives. Recommend technology priorities and investments based on business need, risk, expected return and total cost. Work with department leaders to identify opportunities to improve service, efficiency, scalability and accountability through technology. Keep executive management and the Board informed about major technology projects, cybersecurity risks, system issues, vendor performance and industry developments. Evaluate new technologies and determine whether they are practical and appropriate for the Bank. Help establish a disciplined approach to prioritizing technology requests across the organization. Execution & Operating Performance Maintain an enterprise technology project portfolio with clear priorities, business owners, milestones, budgets and expected outcomes. Establish regular reporting on project progress, implementation risks, costs, delays and results. Hold internal teams, project leaders and outside providers accountable for agreed-upon commitments. Identify and address barriers that prevent technology initiatives from being completed on time or producing the intended results. Work with business leaders to improve the use of existing systems before recommending additional technology investments. Simplify processes, reduce unnecessary manual work and improve coordination between departments. Establish meaningful service levels and performance measures for technology operations, projects and critical vendors. Conduct post-implementation reviews to determine whether major projects achieved their operational, financial and risk-management objectives. Provide executive management with clear information regarding competing priorities, resource limitations and execution risks. Promote greater discipline in project planning, decision-making, documentation and follow-through. Technology Operations & Core Systems Oversee the Banks technology infrastructure, networks, telecommunications, hardware, software and business applications. Ensure that systems supporting branches, lending, deposits, payments, financial reporting and customer-facing channels are reliable and properly supported. Oversee the Banks core processing system and other critical applications. Lead major technology projects, including system implementations, integrations, conversions, migrations and upgrades. Work with business units to improve the use of existing systems and eliminate unnecessary duplication. Establish clear processes for system access, change management, technical support, incident management and issue resolution. Maintain appropriate documentation for systems, applications, procedures and technology decisions. Balance internal technology resources with the use of managed-service providers and outside specialists. Maintain an appropriate technology architecture that supports the Banks current operations and anticipated growth. Cybersecurity, Risk & Regulatory Compliance Provide leadership for the Banks cybersecurity and information-security programs. Work closely with the Information Security Officer and other risk leaders to maintain effective controls. Oversee access management, network security, data protection, vulnerability management, security monitoring and incident response. Ensure technology policies and practices comply with applicable laws, regulations and regulatory guidance, including FFIEC and GLBA requirements. Coordinate technology-related regulatory examinations, internal audits, external audits and independent assessments. Ensure audit, examination and assessment findings are addressed in a timely and effective manner. Communicate significant technology and cybersecurity risks to executive management and the Board. Promote cybersecurity awareness throughout the Bank. Participate in enterprise risk-management activities and provide informed assessments of technology, cybersecurity and third-party risks. Public-Company Controls & Disclosure Support Partner with Finance, Risk, Internal Audit and external auditors to maintain effective technology controls supporting financial reporting and public-company requirements. Maintain appropriate controls over system access, system changes, data integrity and technology used in financial reporting. Support the Banks compliance with applicable internal-control and Sarbanes-Oxley requirements. Ensure technology-control documentation is complete, current and available for review by management, auditors and regulators. Identify technology-control weaknesses and oversee timely remediation. Work with Finance to maintain the reliability of system-generated reports and information used in financial reporting. Coordinate with Legal, Finance, Risk and executive management when technology or cybersecurity matters may require regulatory or public disclosure. Escalate significant cybersecurity incidents promptly and provide accurate information to support materiality assessments and disclosure decisions. Support the preparation of required cybersecurity risk-management, governance and incident disclosures. Provide technology and cybersecurity information to the Board, Audit Committee or other Board committees as requested. Vendors, Projects & Business Continuity Manage relationships with the Banks core processor, software providers, managed-service providers and other critical technology vendors. Lead technology vendor selection, due diligence, contract review and performance monitoring. Evaluate vendors based on service quality, financial condition, cybersecurity controls, business-continuity capabilities and regulatory requirements. Hold vendors accountable for service levels, security requirements, project commitments and timely issue resolution. Develop and manage the Banks technology operating and capital budgets. Evaluate technology spending based on business value, risk reduction, expected benefits and total cost. Oversee technology disaster-recovery planning and testing. Ensure critical systems, applications and data can be recovered within established timeframes. Participate in the Banks broader business continuity, crisis-management and incident-response planning. Ensure technology projects are properly scoped, prioritized, resourced and completed within established budgets and timelines. Data & Reporting Support the Banks data, reporting and business-intelligence needs. Work with business leaders to improve the quality, consistency and availability of information used by management and the Board. Help establish clear ownership and accountability for critical data. Improve the reliability and usefulness of management reporting. Ensure appropriate controls are in place to protect sensitive and confidential information. Evaluate opportunities to use automation, artificial intelligence and other emerging technologies in a controlled and practical manner. Establish appropriate governance for the use of artificial intelligence and other emerging technology. Help the Bank make better use of technology and data to support customer service, risk management, financial performance and decision-making. Team Leadership Lead, develop and retain the Banks technology staff. Establish clear responsibilities, performance expectations and service standards. Promote accountability, responsiveness, collaboration and strong internal customer service. Provide appropriate training, cross-training and succession planning. Build effective working relationships throughout the Bank. Ensure the technology team understands the Banks business priorities and the importance of timely execution. Create an environment in which issues are raised early, responsibilities are clear and commitments are met. Qualifications: Chief Information Officer This is not a Remote/Work From Home opportunity. Education and Experience Bachelors degree in information technology . click apply for full job details