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restoration business development manager
Mid-Level Audit/COOP Business Analyst
Chenega Corporation Alexandria, Virginia
Job DescriptionJob Description Overview Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services' company, is looking for a Mid-Level Audit/COOP Business Analyst to support the Federal Housing Finance Agency (FHFA) audit, assessment and continuity of operations (COOP) activities by evaluating information technology systems, cybersecurity controls, and business processes. This position supports Federal Information Security Modernization Act (FISMA) audits, Office of Inspector General (OIG) audits, information technology control assessments, implementation of COOP and remediation tracking activities. The analyst is responsible for documenting audit procedures, analyzing technical and operational evidence, identifying control weaknesses, and communicating findings and recommendations to stakeholders. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, and innovative solutions for our clients. Responsibilities Support the planning, execution, and reporting of FISMA audits, OIG audits, information technology audits, and cybersecurity assessments. Evaluate information security controls and assess compliance with FISMA, NIST guidance, FHFA policies, and federal cybersecurity requirements. Collect, review, and maintain audit evidence, supporting documentation, and workpapers in accordance with federal audit standards. Coordinate with system owners, cybersecurity personnel, business stakeholders, and audit teams to obtain required documentation and evidence. Assist in developing audit programs, test procedures, risk assessments, and evaluation methodologies. Track audit findings, recommendations, corrective actions, and Plans of Action and Milestones (POA&Ms) through remediation and closure. Prepare status reports, briefing materials, dashboards, and executive-level summaries of audit activities and remediation efforts. Participate in interviews, walkthroughs, control testing, and validation activities. Communicate audit results and recommendations clearly to technical and non-technical audiences. Maintain awareness of emerging cybersecurity threats, federal audit standards, and industry best practices. Assist senior auditors and project leadership in the execution of contract deliverables and customer support activities. Develop and Execute Disaster Recovery Tests and Simulations: Develop and execute disaster recovery tests and simulations to validate the effectiveness of DR plans and procedures. Implement and Manage Backup Strategies: Implement and manage backup strategies to ensure that data is regularly backed up and can be restored effectively. Oversee Data and System Restoration: Oversee the restoration of data and systems from backups in the event of a disaster or data loss incident. Maintain Detailed Documentation: Create and maintain detailed documentation of disaster recovery plans, processes, and procedures. Continuously Review and Improve DR Strategies: Continuously review and improve DR strategies and procedures to ensure they remain effective and up-to-date. Qualifications Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Information Technology, Accounting, Business Administration, or a related field. Three (3) to five (5) years of experience supporting federal IT audits, cybersecurity assessments, FISMA evaluations, OIG audits, COOP implementations or related compliance activities. Experience maintaining audit documentation, workpapers, and supporting evidence. Experience with disaster recovery planning, risk assessments, and business impact analyses, including the development and execution of disaster recovery tests and simulations. Strong written and verbal communication skills. Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications: Certified Information Systems Auditor (CISA). Certified Information Systems Security Professional (CISSP). Certified Information Security Manager (CISM). Experience reviewing Service Organization Control (SOC) reports. Experience using Governance, Risk, and Compliance (GRC) platforms or audit management tools. Experience developing executive-level dashboards and reporting metrics. Familiarity with cybersecurity continuous monitoring programs. Knowledge, Skills and Abilities: Ability to analyze large datasets and identify risks, trends, and control weaknesses. Strong analytical, organizational, and problem-solving skills. Ability to prepare professional reports, presentations, audit documentation, and briefing materials. Ability to communicate technical concepts effectively to both technical and non-technical audiences. Ability to manage multiple assignments and meet established deadlines. Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams. Ability to work independently and collaboratively in a hybrid work environment. Ability to maintain professionalism and confidentiality while handling sensitive information. Final salary determination based on skill-set, qualifications, and approved funding. Many of our jobs come with great benefits - Some offerings are dependent upon the role, work schedule, or location, and may include the following: Paid Time Off PTO / Vacation - 5.67 hours accrued per pay period / 136 hours accrued annually Paid Holidays - 11 California residents receive an additional 24 hours of sick leave a year Health & Wellness Medical Dental Vision Prescription Employee Assistance Program Short- & Long-Term Disability Life and AD&D Insurance Spending Account Flexible Spending Account Health Savings Account Health Reimbursement Account Dependent Care Spending Account Commuter Benefits Retirement 401k / 401a Voluntary Benefits Hospital Indemnity Critical Illness Accident Insurance Pet Insurance Legal Insurance ID Theft Protection
09/23/2026
Full time
Job DescriptionJob Description Overview Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services' company, is looking for a Mid-Level Audit/COOP Business Analyst to support the Federal Housing Finance Agency (FHFA) audit, assessment and continuity of operations (COOP) activities by evaluating information technology systems, cybersecurity controls, and business processes. This position supports Federal Information Security Modernization Act (FISMA) audits, Office of Inspector General (OIG) audits, information technology control assessments, implementation of COOP and remediation tracking activities. The analyst is responsible for documenting audit procedures, analyzing technical and operational evidence, identifying control weaknesses, and communicating findings and recommendations to stakeholders. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, and innovative solutions for our clients. Responsibilities Support the planning, execution, and reporting of FISMA audits, OIG audits, information technology audits, and cybersecurity assessments. Evaluate information security controls and assess compliance with FISMA, NIST guidance, FHFA policies, and federal cybersecurity requirements. Collect, review, and maintain audit evidence, supporting documentation, and workpapers in accordance with federal audit standards. Coordinate with system owners, cybersecurity personnel, business stakeholders, and audit teams to obtain required documentation and evidence. Assist in developing audit programs, test procedures, risk assessments, and evaluation methodologies. Track audit findings, recommendations, corrective actions, and Plans of Action and Milestones (POA&Ms) through remediation and closure. Prepare status reports, briefing materials, dashboards, and executive-level summaries of audit activities and remediation efforts. Participate in interviews, walkthroughs, control testing, and validation activities. Communicate audit results and recommendations clearly to technical and non-technical audiences. Maintain awareness of emerging cybersecurity threats, federal audit standards, and industry best practices. Assist senior auditors and project leadership in the execution of contract deliverables and customer support activities. Develop and Execute Disaster Recovery Tests and Simulations: Develop and execute disaster recovery tests and simulations to validate the effectiveness of DR plans and procedures. Implement and Manage Backup Strategies: Implement and manage backup strategies to ensure that data is regularly backed up and can be restored effectively. Oversee Data and System Restoration: Oversee the restoration of data and systems from backups in the event of a disaster or data loss incident. Maintain Detailed Documentation: Create and maintain detailed documentation of disaster recovery plans, processes, and procedures. Continuously Review and Improve DR Strategies: Continuously review and improve DR strategies and procedures to ensure they remain effective and up-to-date. Qualifications Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Information Technology, Accounting, Business Administration, or a related field. Three (3) to five (5) years of experience supporting federal IT audits, cybersecurity assessments, FISMA evaluations, OIG audits, COOP implementations or related compliance activities. Experience maintaining audit documentation, workpapers, and supporting evidence. Experience with disaster recovery planning, risk assessments, and business impact analyses, including the development and execution of disaster recovery tests and simulations. Strong written and verbal communication skills. Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications: Certified Information Systems Auditor (CISA). Certified Information Systems Security Professional (CISSP). Certified Information Security Manager (CISM). Experience reviewing Service Organization Control (SOC) reports. Experience using Governance, Risk, and Compliance (GRC) platforms or audit management tools. Experience developing executive-level dashboards and reporting metrics. Familiarity with cybersecurity continuous monitoring programs. Knowledge, Skills and Abilities: Ability to analyze large datasets and identify risks, trends, and control weaknesses. Strong analytical, organizational, and problem-solving skills. Ability to prepare professional reports, presentations, audit documentation, and briefing materials. Ability to communicate technical concepts effectively to both technical and non-technical audiences. Ability to manage multiple assignments and meet established deadlines. Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams. Ability to work independently and collaboratively in a hybrid work environment. Ability to maintain professionalism and confidentiality while handling sensitive information. Final salary determination based on skill-set, qualifications, and approved funding. Many of our jobs come with great benefits - Some offerings are dependent upon the role, work schedule, or location, and may include the following: Paid Time Off PTO / Vacation - 5.67 hours accrued per pay period / 136 hours accrued annually Paid Holidays - 11 California residents receive an additional 24 hours of sick leave a year Health & Wellness Medical Dental Vision Prescription Employee Assistance Program Short- & Long-Term Disability Life and AD&D Insurance Spending Account Flexible Spending Account Health Savings Account Health Reimbursement Account Dependent Care Spending Account Commuter Benefits Retirement 401k / 401a Voluntary Benefits Hospital Indemnity Critical Illness Accident Insurance Pet Insurance Legal Insurance ID Theft Protection
Mid-Level Audit/COOP Business Analyst
Chenega Corporation Washington, Washington DC
Job DescriptionJob Description Overview Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services' company, is looking for a Mid-Level Audit/COOP Business Analyst to support the Federal Housing Finance Agency (FHFA) audit, assessment and continuity of operations (COOP) activities by evaluating information technology systems, cybersecurity controls, and business processes. This position supports Federal Information Security Modernization Act (FISMA) audits, Office of Inspector General (OIG) audits, information technology control assessments, implementation of COOP and remediation tracking activities. The analyst is responsible for documenting audit procedures, analyzing technical and operational evidence, identifying control weaknesses, and communicating findings and recommendations to stakeholders. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, and innovative solutions for our clients. Responsibilities Support the planning, execution, and reporting of FISMA audits, OIG audits, information technology audits, and cybersecurity assessments. Evaluate information security controls and assess compliance with FISMA, NIST guidance, FHFA policies, and federal cybersecurity requirements. Collect, review, and maintain audit evidence, supporting documentation, and workpapers in accordance with federal audit standards. Coordinate with system owners, cybersecurity personnel, business stakeholders, and audit teams to obtain required documentation and evidence. Assist in developing audit programs, test procedures, risk assessments, and evaluation methodologies. Track audit findings, recommendations, corrective actions, and Plans of Action and Milestones (POA&Ms) through remediation and closure. Prepare status reports, briefing materials, dashboards, and executive-level summaries of audit activities and remediation efforts. Participate in interviews, walkthroughs, control testing, and validation activities. Communicate audit results and recommendations clearly to technical and non-technical audiences. Maintain awareness of emerging cybersecurity threats, federal audit standards, and industry best practices. Assist senior auditors and project leadership in the execution of contract deliverables and customer support activities. Develop and Execute Disaster Recovery Tests and Simulations: Develop and execute disaster recovery tests and simulations to validate the effectiveness of DR plans and procedures. Implement and Manage Backup Strategies: Implement and manage backup strategies to ensure that data is regularly backed up and can be restored effectively. Oversee Data and System Restoration: Oversee the restoration of data and systems from backups in the event of a disaster or data loss incident. Maintain Detailed Documentation: Create and maintain detailed documentation of disaster recovery plans, processes, and procedures. Continuously Review and Improve DR Strategies: Continuously review and improve DR strategies and procedures to ensure they remain effective and up-to-date. Qualifications Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Information Technology, Accounting, Business Administration, or a related field. Three (3) to five (5) years of experience supporting federal IT audits, cybersecurity assessments, FISMA evaluations, OIG audits, COOP implementations or related compliance activities. Experience maintaining audit documentation, workpapers, and supporting evidence. Experience with disaster recovery planning, risk assessments, and business impact analyses, including the development and execution of disaster recovery tests and simulations. Strong written and verbal communication skills. Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications: Certified Information Systems Auditor (CISA). Certified Information Systems Security Professional (CISSP). Certified Information Security Manager (CISM). Experience reviewing Service Organization Control (SOC) reports. Experience using Governance, Risk, and Compliance (GRC) platforms or audit management tools. Experience developing executive-level dashboards and reporting metrics. Familiarity with cybersecurity continuous monitoring programs. Knowledge, Skills and Abilities: Ability to analyze large datasets and identify risks, trends, and control weaknesses. Strong analytical, organizational, and problem-solving skills. Ability to prepare professional reports, presentations, audit documentation, and briefing materials. Ability to communicate technical concepts effectively to both technical and non-technical audiences. Ability to manage multiple assignments and meet established deadlines. Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams. Ability to work independently and collaboratively in a hybrid work environment. Ability to maintain professionalism and confidentiality while handling sensitive information. Final salary determination based on skill-set, qualifications, and approved funding. Many of our jobs come with great benefits - Some offerings are dependent upon the role, work schedule, or location, and may include the following: Paid Time Off PTO / Vacation - 5.67 hours accrued per pay period / 136 hours accrued annually Paid Holidays - 11 California residents receive an additional 24 hours of sick leave a year Health & Wellness Medical Dental Vision Prescription Employee Assistance Program Short- & Long-Term Disability Life and AD&D Insurance Spending Account Flexible Spending Account Health Savings Account Health Reimbursement Account Dependent Care Spending Account Commuter Benefits Retirement 401k / 401a Voluntary Benefits Hospital Indemnity Critical Illness Accident Insurance Pet Insurance Legal Insurance ID Theft Protection
09/23/2026
Full time
Job DescriptionJob Description Overview Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services' company, is looking for a Mid-Level Audit/COOP Business Analyst to support the Federal Housing Finance Agency (FHFA) audit, assessment and continuity of operations (COOP) activities by evaluating information technology systems, cybersecurity controls, and business processes. This position supports Federal Information Security Modernization Act (FISMA) audits, Office of Inspector General (OIG) audits, information technology control assessments, implementation of COOP and remediation tracking activities. The analyst is responsible for documenting audit procedures, analyzing technical and operational evidence, identifying control weaknesses, and communicating findings and recommendations to stakeholders. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, and innovative solutions for our clients. Responsibilities Support the planning, execution, and reporting of FISMA audits, OIG audits, information technology audits, and cybersecurity assessments. Evaluate information security controls and assess compliance with FISMA, NIST guidance, FHFA policies, and federal cybersecurity requirements. Collect, review, and maintain audit evidence, supporting documentation, and workpapers in accordance with federal audit standards. Coordinate with system owners, cybersecurity personnel, business stakeholders, and audit teams to obtain required documentation and evidence. Assist in developing audit programs, test procedures, risk assessments, and evaluation methodologies. Track audit findings, recommendations, corrective actions, and Plans of Action and Milestones (POA&Ms) through remediation and closure. Prepare status reports, briefing materials, dashboards, and executive-level summaries of audit activities and remediation efforts. Participate in interviews, walkthroughs, control testing, and validation activities. Communicate audit results and recommendations clearly to technical and non-technical audiences. Maintain awareness of emerging cybersecurity threats, federal audit standards, and industry best practices. Assist senior auditors and project leadership in the execution of contract deliverables and customer support activities. Develop and Execute Disaster Recovery Tests and Simulations: Develop and execute disaster recovery tests and simulations to validate the effectiveness of DR plans and procedures. Implement and Manage Backup Strategies: Implement and manage backup strategies to ensure that data is regularly backed up and can be restored effectively. Oversee Data and System Restoration: Oversee the restoration of data and systems from backups in the event of a disaster or data loss incident. Maintain Detailed Documentation: Create and maintain detailed documentation of disaster recovery plans, processes, and procedures. Continuously Review and Improve DR Strategies: Continuously review and improve DR strategies and procedures to ensure they remain effective and up-to-date. Qualifications Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Information Technology, Accounting, Business Administration, or a related field. Three (3) to five (5) years of experience supporting federal IT audits, cybersecurity assessments, FISMA evaluations, OIG audits, COOP implementations or related compliance activities. Experience maintaining audit documentation, workpapers, and supporting evidence. Experience with disaster recovery planning, risk assessments, and business impact analyses, including the development and execution of disaster recovery tests and simulations. Strong written and verbal communication skills. Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications: Certified Information Systems Auditor (CISA). Certified Information Systems Security Professional (CISSP). Certified Information Security Manager (CISM). Experience reviewing Service Organization Control (SOC) reports. Experience using Governance, Risk, and Compliance (GRC) platforms or audit management tools. Experience developing executive-level dashboards and reporting metrics. Familiarity with cybersecurity continuous monitoring programs. Knowledge, Skills and Abilities: Ability to analyze large datasets and identify risks, trends, and control weaknesses. Strong analytical, organizational, and problem-solving skills. Ability to prepare professional reports, presentations, audit documentation, and briefing materials. Ability to communicate technical concepts effectively to both technical and non-technical audiences. Ability to manage multiple assignments and meet established deadlines. Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams. Ability to work independently and collaboratively in a hybrid work environment. Ability to maintain professionalism and confidentiality while handling sensitive information. Final salary determination based on skill-set, qualifications, and approved funding. Many of our jobs come with great benefits - Some offerings are dependent upon the role, work schedule, or location, and may include the following: Paid Time Off PTO / Vacation - 5.67 hours accrued per pay period / 136 hours accrued annually Paid Holidays - 11 California residents receive an additional 24 hours of sick leave a year Health & Wellness Medical Dental Vision Prescription Employee Assistance Program Short- & Long-Term Disability Life and AD&D Insurance Spending Account Flexible Spending Account Health Savings Account Health Reimbursement Account Dependent Care Spending Account Commuter Benefits Retirement 401k / 401a Voluntary Benefits Hospital Indemnity Critical Illness Accident Insurance Pet Insurance Legal Insurance ID Theft Protection
Claims Coordinator
ServiceMaster Restore 6717 - North Richland Hills Fort Worth, Texas
Job Description Job Description Benefits: Health insurance Opportunity for advancement Training & development Vision insurance ServiceMasterTEAM - Water, Fire & Smoke Damage Restoration; FULL SERVICE RESTORATION At ServiceMaster TEAM , we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand and industry-leading standards, we deliver compliant, high-quality restoration services when customers need us most. We are seeking an Coordinator/Receptionist to assist in our office and within the mitigation department. Position Summary The Water Mitigation Coordinator serves as the scheduling and administrative hub of the Water Mitigation Department. This is an in-office position responsible for coordinating daily crew schedules, dispatching technicians, maintaining accurate job calendars, completing required EAS documentation, and submitting billing information to corporate. The Coordinator works closely with Project Managers, technicians, and field crews to keep jobs moving efficiently and ensure scheduling needs are communicated clearly and promptly. This position also provides part-time receptionist support within the office, including answering phones, assisting customers and visitors, and directing calls and information to the appropriate team member. This is a fast-paced position that requires someone who is highly organized, detail-oriented, dependable, and able to manage multiple priorities at once . The ideal candidate can stay calm when schedules change, communicate effectively with both field and office personnel, and keep up with the constant demands of a busy mitigation department. Job Responsibilities Schedule and dispatch mitigation crews to active and incoming jobs. Maintain and manage the daily and weekly mitigation job calendar. Adjust schedules as needed for cancellations, emergencies, changing job needs, and crew availability. Communicate schedule changes and job assignments clearly to technicians, crews, and Project Managers. Work directly with Project Managers regarding scheduling, job needs, and changes affecting active projects. Maintain accurate scheduling information and job status updates in the company's CRM and scheduling software. Complete required EAS documentation accurately and within required timeframes. Collect, organize, and submit required documentation to corporate for billing. Follow up with field personnel and Project Managers to obtain missing information or documentation needed for billing and compliance. Monitor job schedules and follow up on upcoming appointments, changes, and scheduling conflicts. Assist with maintaining accurate job records and documentation. Answer incoming phone calls and assist customers, vendors, and visitors as needed. Provide general receptionist and administrative support within the office. Communicate professionally and efficiently with customers, technicians, Project Managers, and other office personnel. Assist with other administrative duties related to the Water Mitigation Department as needed. Job Requirements High school diploma or GED preferred. Previous office coordination, scheduling, dispatching, customer service, or administrative experience is preferred but not required . Restoration or insurance industry experience is a plus. Xactimate knowledge or experience is a plus, but not required . IICRC certifications are not required but are considered a plus . Strong organizational and time-management skills. Excellent verbal and written communication skills. Strong attention to detail and accuracy. Ability to manage multiple tasks and priorities simultaneously. Ability to work effectively in a fast-paced environment where schedules and priorities can change quickly. Comfortable communicating with both office personnel and field crews. Basic computer skills and the ability to learn company software and systems quickly. Experience with Microsoft Office, Outlook, CRM, or scheduling software is preferred. Dependable, punctual, and able to follow through on assigned responsibilities. Professional and friendly phone and customer service skills. Ability to remain calm, focused, and organized under pressure. On-call admin duties are required Physical Demands and Working Conditions This is primarily an in-office position involving extended periods of sitting and working at a computer and telephone. The employee must be able to: Sit and work at a computer for extended periods of time. Use a computer, telephone, keyboard, and other standard office equipment. Perform repetitive hand and wrist movements associated with typing and computer work. Read and interpret information displayed on computer screens and in written documentation. Communicate clearly and exchange information quickly and accurately. Maintain concentration and attention to detail in a busy office environment. Occasionally lift or move office materials or other items weighing up to 20 pounds. Work in a professional office environment with changing levels of activity and noise. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
09/15/2026
Full time
Job Description Job Description Benefits: Health insurance Opportunity for advancement Training & development Vision insurance ServiceMasterTEAM - Water, Fire & Smoke Damage Restoration; FULL SERVICE RESTORATION At ServiceMaster TEAM , we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand and industry-leading standards, we deliver compliant, high-quality restoration services when customers need us most. We are seeking an Coordinator/Receptionist to assist in our office and within the mitigation department. Position Summary The Water Mitigation Coordinator serves as the scheduling and administrative hub of the Water Mitigation Department. This is an in-office position responsible for coordinating daily crew schedules, dispatching technicians, maintaining accurate job calendars, completing required EAS documentation, and submitting billing information to corporate. The Coordinator works closely with Project Managers, technicians, and field crews to keep jobs moving efficiently and ensure scheduling needs are communicated clearly and promptly. This position also provides part-time receptionist support within the office, including answering phones, assisting customers and visitors, and directing calls and information to the appropriate team member. This is a fast-paced position that requires someone who is highly organized, detail-oriented, dependable, and able to manage multiple priorities at once . The ideal candidate can stay calm when schedules change, communicate effectively with both field and office personnel, and keep up with the constant demands of a busy mitigation department. Job Responsibilities Schedule and dispatch mitigation crews to active and incoming jobs. Maintain and manage the daily and weekly mitigation job calendar. Adjust schedules as needed for cancellations, emergencies, changing job needs, and crew availability. Communicate schedule changes and job assignments clearly to technicians, crews, and Project Managers. Work directly with Project Managers regarding scheduling, job needs, and changes affecting active projects. Maintain accurate scheduling information and job status updates in the company's CRM and scheduling software. Complete required EAS documentation accurately and within required timeframes. Collect, organize, and submit required documentation to corporate for billing. Follow up with field personnel and Project Managers to obtain missing information or documentation needed for billing and compliance. Monitor job schedules and follow up on upcoming appointments, changes, and scheduling conflicts. Assist with maintaining accurate job records and documentation. Answer incoming phone calls and assist customers, vendors, and visitors as needed. Provide general receptionist and administrative support within the office. Communicate professionally and efficiently with customers, technicians, Project Managers, and other office personnel. Assist with other administrative duties related to the Water Mitigation Department as needed. Job Requirements High school diploma or GED preferred. Previous office coordination, scheduling, dispatching, customer service, or administrative experience is preferred but not required . Restoration or insurance industry experience is a plus. Xactimate knowledge or experience is a plus, but not required . IICRC certifications are not required but are considered a plus . Strong organizational and time-management skills. Excellent verbal and written communication skills. Strong attention to detail and accuracy. Ability to manage multiple tasks and priorities simultaneously. Ability to work effectively in a fast-paced environment where schedules and priorities can change quickly. Comfortable communicating with both office personnel and field crews. Basic computer skills and the ability to learn company software and systems quickly. Experience with Microsoft Office, Outlook, CRM, or scheduling software is preferred. Dependable, punctual, and able to follow through on assigned responsibilities. Professional and friendly phone and customer service skills. Ability to remain calm, focused, and organized under pressure. On-call admin duties are required Physical Demands and Working Conditions This is primarily an in-office position involving extended periods of sitting and working at a computer and telephone. The employee must be able to: Sit and work at a computer for extended periods of time. Use a computer, telephone, keyboard, and other standard office equipment. Perform repetitive hand and wrist movements associated with typing and computer work. Read and interpret information displayed on computer screens and in written documentation. Communicate clearly and exchange information quickly and accurately. Maintain concentration and attention to detail in a busy office environment. Occasionally lift or move office materials or other items weighing up to 20 pounds. Work in a professional office environment with changing levels of activity and noise. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

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