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Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Free uniforms Paid time off NOW HIRING: BUSINESS DEVELOPMENT MANAGER - MANAGED SERVICES (METRO ATLANTA) TeamLogicIT of Atlanta Metro Atlanta Only, out of state need not apply Full-Time About Us We are a fast-growing Managed Service Provider serving small to mid-sized businesses across Metro Atlanta and beyond. We are looking for a proven hunter who knows how to sell IT services to SMB leadership teams. Position Overview We're seeking a high-performing executive with a proven ability to generate leads and close new MSP contracts. The ideal candidate has 5+ years of direct MSP sales experience, a strong understanding of the technical landscape, and the ability to translate technical capabilities into clear business value. This is a "shark" role with the goal being new client acquisition. This role is hybrid remote-friendly, and candidates should reside in Metro Atlanta to support in-person meetings and local client development when needed as well as in-office meetings from time to time. Key Responsibilities • Drive new business growth through prospecting, lead generation, and outbound outreach. • Conduct discovery calls, technical needs assessments, and tailored solution presentations. • Build and maintain a strong pipeline of qualified opportunities. • Manage the full sales cycle-from initial contact to proposal delivery to signed agreement. • Collaborate closely with technical teams to ensure accurate scoping of services. • Represent the company professionally at networking events, client meetings, and virtual demos. • Meet or exceed monthly and quarterly revenue targets. Required Qualifications • Minimum 5 years of sales experience within a Managed Service Provider (MSP) environment-non-negotiable. 10 years of experience is preferred. • Demonstrated success generating leads and consistently closing deals. • Strong understanding of common MSP offerings (e.g., managed help desk, cloud services, cybersecurity, NOC/SOC, backup solutions). • Ability to communicate complex technical concepts in a clear, business-focused way. • Excellent relationship-building, negotiation, and follow-through skills. • Familiarity with tools such as PSA/CRM systems (Autotask, HubSpot, etc.). • Report metrics: calls/day, opps/week, closed-won MRR Preferred Qualifications • Existing network or book of business in Metro Atlanta. • Basic understanding of compliance frameworks (HIPAA, CMMC, SOC 2, PCI). • Experience selling to small and mid-market clients (SMBs). • Run/manage a structured sales process • Conduct discovery with CIOs, COOs, owners Compensation Plan • Base Salary: $65K • OTE: $130K (50/50 split between base and commission) • Monthly Commission Target: $5,400 • Commission Rate: 10% of all project revenue (labor only) for opportunities you identify and that close within 3 months. • No cap on commissions; quarterly accelerators on commissions • Opportunity to influence strategy and shape a rapidly growing MSP. Benefits • Health coverage • Mileage • Cell Phone allowance • 401k with matching Military Veterans Encouraged to Apply We proudly welcome veterans and transitioning service members. Your leadership, discipline, and mission-focused mindset are valued here. Compensation: $120,000.00 - $180,000.00 per year Our growth isn't measured in numbers, it's an investment in aligning with the best talent If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Job Description Job Description The Audio Visual (AV) Technician is responsible for the installation, configuration, operation, troubleshooting, and maintenance of professional audiovisual systems supporting Liberty Alliance's internal operations, customer demonstrations, government events, conferences, and field deployments. This position works closely with the Technology Department, Engineering, Software Development, and Program Management teams to deploy and operate professional AV, broadcast, and streaming solutions utilizing BirdDog cameras, NDI workflows, Dante audio, video wall systems, live production switchers, OBS Studio, and enterprise AV over IP technologies. The ideal candidate has experience with professional live production environments, AV networking, broadcast systems, and event technology while possessing strong troubleshooting and customer service skills. POSITION REQUIREMENTS AND ESSENTIAL JOB FUNCTIONS Key Responsibilities Live Event Production Setup, configure, operate, and tear down professional AV systems for customer demonstrations, conferences, trade shows, and government events. Operate live productions utilizing BirdDog cameras, NDI workflows, OBS Studio, and professional video switchers. Configure and manage live video streaming for both internal and external events. Support executive presentations, customer demonstrations, webinars, and hybrid meetings. Perform live production support while maintaining high production quality under tight timelines. AV System Installation & Integration Install, configure, and maintain professional AV systems throughout Liberty Alliance facilities. Configure BirdDog cameras, BirdDog Play devices, BirdDog VideoWall systems, and NDI workflows. Install and configure displays, monitors, projectors, LED video walls, televisions, and digital signage. Install wall-mounted displays, camera systems, microphones, speakers, and rack-mounted equipment. Perform cable routing, termination, labeling, and testing for Cat5e/Cat6, HDMI, SDI, USB, XLR, and fiber optic cabling. Assist with conference room AV integrations and Microsoft Teams Room systems. Broadcast & Streaming Systems Configure and operate OBS Studio for live production and streaming. Build and manage production scenes, sources, transitions, overlays, and recording profiles. Configure and troubleshoot NDI Tools including: NDI Studio Monitor NDI Screen Capture NDI Bridge NDI Virtual Input NDI Router Configure BirdDog Central and BirdDog management software. Operate hardware and software video switchers. Configure Elgato Stream Deck controllers for automated production workflows. Troubleshoot latency, synchronization, and network-based video transport issues. Audio Systems Configure, operate, and troubleshoot professional audio systems. Configure Dante audio networks using Dante Controller. Route audio between digital mixers, computers, cameras, and production systems. Configure microphones, wireless microphone systems, audio interfaces, and speakers. Troubleshoot audio routing, synchronization, echo, latency, and signal issues. Perform basic audio mixing during live events. AV Networking Configure AV over IP systems utilizing NDI and Dante. Troubleshoot multicast and unicast network traffic. Configure managed network switches supporting AV deployments. Understand VLANs, QoS, multicast, IGMP Snooping, and AV network optimization. Collaborate with the IT Department regarding AV network infrastructure. Assist in configuring wireless and wired AV devices. Video Wall Systems Configure and maintain BirdDog VideoWall deployments. Configure multiple display arrays and video processors. Troubleshoot display synchronization, scaling, EDID, and signal routing. Configure video distribution across multiple displays. Technical Support & Troubleshooting Diagnose and resolve hardware, software, networking, and AV system issues. Troubleshoot cameras, switchers, audio systems, encoders, decoders, and streaming platforms. Perform preventative maintenance on AV equipment. Support internal staff and customers during live productions. Quickly resolve issues while events are actively in progress. Inventory & Asset Management Maintain inventory of AV equipment. Track equipment check-in/check-out. Label and organize AV hardware. Coordinate preventative maintenance schedules. Recommend equipment upgrades and replacements. Documentation Create and maintain: AV rack elevations Cable schedules Signal flow diagrams Network diagrams Equipment inventories SOPs Event setup guides System documentation Document production workflows and troubleshooting procedures. Collaboration Work closely with: Technology Department Engineering Software Development Program Management Executive Leadership Government Customers Support technology demonstrations and engineering evaluations. Assist with integrating AV systems into software and networking solutions. Required Qualifications: Associate's degree in Audio Visual Technology, Information Technology, Broadcast Engineering, Communications, or related field (or equivalent experience). 3+ years of professional AV, broadcast, or live production experience. Experience supporting live events, conferences, or broadcast productions. Strong troubleshooting and organizational skills. Excellent customer service and communication abilities. Ability to work independently and as part of a team. Preferred Technical Experience and Knowledge: BirdDog Cameras BirdDog Play BirdDog VideoWall NDI Tools OBS Studio Dante Controller Dante Virtual Soundcard Video Switchers Digital Audio Mixers Elgato Stream Deck Microsoft Teams Rooms HDMI Matrix Systems SDI Video Systems PTZ Cameras Streaming Platforms AV over IP Digital Signage LED Video Walls AV over IP technologies NDI Dante Video routing Audio routing TCP/IP networking VLANs QoS IGMP Snooping Multicast networking HDMI SDI USB XLR Fiber optics Display technologies Digital audio systems Live production workflows Desired Skills: Experience configuring managed network switches. Familiarity with UniFi networking equipment. Basic understanding of Windows and macOS administration. Experience with Microsoft Teams and Teams Rooms. Familiarity with Adobe Creative Cloud products. Experience supporting Department of Defense or government events. Ability to read AV system drawings and signal flow diagrams. Working Conditions / Physical Requirements: Frequent setup and teardown of professional AV equipment. Ability to lift up to 50 pounds safely. Ability to climb ladders and work overhead when installing displays, cameras, and cabling. Ability to work evenings and occasional weekends to support live events. Occasional travel to customer sites, conferences, demonstrations, and government events. Extended periods of standing, walking, bending, and equipment installation. Preferred Certifications: CTS (Certified Technology Specialist) CTS-I or CTS-D Dante Level 1, 2, or 3 Certification BirdDog Certified Professional NDI Certified Professional AVIXA CTS CompTIA Network+ Microsoft Teams Rooms Certification (preferred)

Job Description Job Description Tier 2 Technician (A.K.A. The Technical Heavy-Hitter We've Been Looking For) Job Summary At INC Systems, we're not your typical Managed Service Provider (MSP). We've been helping businesses and non-profits wrangle their technology since 2004, and along the way we figured out a secret: people matter more than servers. Technology is just the tool we use to make lives easier, and occasionally to justify buying really cool gadgets. We're on the hunt for a seasoned Tier 2 Technician. The kind of person who sees a flashing red light on a firewall and gets curious instead of concerned. You're the technical backbone of our service team: part engineer, part detective, part mentor, and part "wait, how did you fix that so fast?" You'll own the tough tickets, lift up our Tier 1 team, own projects from kickoff to handoff, and help push our tools, processes, and automations forward. If you get a small dopamine hit from a clean PowerShell script, have opinions about VLAN design, and think "Office 365 admin" is a fun Saturday, keep reading. A Day in the Life Your day starts with a 15-minute team huddle where we talk priorities, escalations, overnight alerts, and (inevitably) someone makes a joke that's way too early for HR to hear about. From there, you're off. The morning might kick off with a backup job that threw a tantrum overnight. You'll dig into logs, pull in the vendor if you have to, and make sure our client's data is safe before they've even had their second coffee. Then a Tier 1 tech pings you: a user's Conditional Access policy is blocking them from a legitimate app. You walk the tech through the fix, explain the "why" (not just the "what"), and everyone leaves 2% smarter. By mid-morning you're on-site at a client. Maybe standing up a new server, cutting them over to our VOIP platform, or scoping a firewall replacement. You take notes like a hawk, because future-you will thank present-you when the ticket comes back in six months. Lunch happens. Opinions are shared. Someone defends a questionable streaming show. The darts may or may not start flying. Afternoon shifts into project and improvement mode. Sales needs your input on a network refresh quote: how many hours, what gear, what gotchas? A client is rolling out new software and wants to know if their infrastructure can handle it (spoiler: probably, with a nudge). And if there's a repetitive task draining hours out of the team's week, you're the type to ask, "why aren't we automating this?" and then actually do it. By end-of-day, you've closed tough tickets, made the Tier 1 team better, moved a project forward, and maybe shaved 20 minutes off a process that'll compound into weeks of reclaimed time. Victory dance optional. Encouraged. What You'll Be Doing (AKA Your Superpowers) Technical Heavy Lifting: Where the Tickets Get Real Own escalated tickets from Tier 1: the gnarly ones, the weird ones, the "this has never happened before" ones. Troubleshoot network issues end-to-end: DNS, DHCP, NAT, firewall rules, VLANs, routing, VPN tunnels, and the occasional haunted switch. Administer, troubleshoot, and optimize Microsoft 365 tenants (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access, the whole family). Support Windows Server environments (AD, Group Policy, DNS, DHCP, file services, RDS) and keep virtualization hosts happy. Own backup and disaster recovery, because the job isn't done until you've verified the restore actually works. Stand up, migrate, and maintain firewalls, switches, wireless, and VPN infrastructure across our client base. Roll out new clients and projects (onboarding, migrations, VOIP cutovers, hardware refreshes) with the kind of planning that makes the cutover day boring (in the best way). Making the Team Better: Because No One Levels Up Alone Coach and mentor the Tier 1 team. Walk them through the fix and the reasoning, so next time they've got it. Be the technical partner to our sales team: scope projects, estimate time and equipment, and flag the gotchas before they become change orders. Contribute to documentation like your future self is going to read it (because they will, at 11pm, on a Tuesday). Spot broken processes and fix them. Spot tedious processes and automate them. Spot tribal knowledge and write it down. Client-Facing Work: Yes, You'll Talk to Humans Work directly with clients to untangle issues, recommend solutions, and translate "IT" into English. Advise clients on hardware, software, and network changes when they're rolling out something new. Be the calm in the storm when things go sideways, because someone has to be, and you're really good at it. You Have (The Non-Negotiables) A genuine drive to deliver great customer service and help people. This is the whole job, honestly. Strong verbal and written communication, with the patience of a saint when things get chaotic. The ability to explain complicated tech to your grandmother and have her actually get it. Sharp problem-solving chops and a brain that likes logic puzzles. 5+ years working in IT (or a degree in a computer field plus serious hands-on time). 4+ years hands-on with VLANs, routing, firewall support, and VPN connectivity. 4+ years supporting server hardware (CPU/RAID/storage) and Windows Server environments. 4+ years of data backup and recovery work, plus corporate antivirus/EDR support. Strong working knowledge of network domains, Active Directory, and security tooling. Solid wireless technology chops (design, deployment, troubleshooting). Deep comfort with Microsoft 365 administration. Entra ID, Exchange Online, Teams, SharePoint, and Intune should all feel like home. Real troubleshooting skills around DNS, DHCP, NAT, and firewall rules (not just reading about them on Reddit). Strongly Preferred (A.K.A. You'll Fit Right In) PowerShell scripting and a general love for automating the boring stuff. If you've ever written a script just to avoid doing something twice, we're your people. Experience building automations that connect systems together (Power Automate, Graph API, webhooks, or similar). A habit of asking "why are we doing this manually?" and then doing something about it. Would Also Be Great If You Have Experience with ConnectWise Manage (our PSA). Bonus points if you've lived in it daily. Experience with NinjaOne RMM (or comparable RMM platforms like Datto, N-able, Kaseya). A+, Network+, Security+, and any Microsoft certifications (MS-900, AZ-104, MS-102, etc.). The ability to type 50+ wpm without staring at your keyboard. A passion for learning: new tools, new platforms, new anything. A love for technology, Star Wars, science, and gadgets. (Strong opinions welcome. Defending them at lunch is encouraged.) What You Get Starting salary depends on experience, certifications, and overall technical ability. $50k to $70k per year Quarterly and Annual Bonuses based on performance An opportunity to learn and expand your knowledge with the best team around We Have (Because We Actually Care) Paid vacation, PTO, and holiday pay. Unused vacation can be rolled over or sold back to the company. Great health insurance with a portion paid by INC, plus options for supplemental insurance and other payroll deduction plans. Matching retirement contributions. We match 4% of what you invest. Annual profit sharing. When the company wins, you win. This isn't a "maybe someday" perk, it's a real chunk of change that shows up every year based on how we do as a team. Quarterly and Annual bonuses that let you earn above your target pay. Family First Approach. Your family is the priority. When they need you, work waits. Casual, fun work atmosphere: ping pong table, dart board, comfortable break room, and a standing recommendation to keep a Nerf gun handy (you'll know why eventually). Snacks, food, ice cream, and plenty of coffee/tea options. The fridge gets restocked monthly. Where You Go From Here The Tier 2 Technician role is the second level of technical ability at INC Systems, and it's a real one. You're the support our Tier 1 team leans on and the person clients trust with the hard stuff. You'll know our processes, procedures, and tools inside and out. From here, there are a few paths. You might lean deeper into the technical track and grow into a Senior Engineer role, owning the hardest tickets, leading R&D on new technology, and shaping what we deploy next. Or you might lean toward account management, working closely with clients to make sure they're getting everything they should out of their technology. Every level has more responsibility, more perks, and a clear path for growth. We'd rather help you level up than lose you. Company Description In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success. . click apply for full job details