Job DescriptionJob Description Responsibilities include, but are not limited to: The successful candidate is one who has had repeated success leading the delivery of medium to large scope IT initiatives of moderate complexity that involve obtaining agreement/adoption of project objectives and deliverables by key sponsors and stakeholders. The successful candidate also ensures that a comprehensive project plan is developed and maintained to track deliverables and progress toward completion on time and within budget, utilizes traditional as well as Agile based project management methodologies and tools throughout project lifecycle. This position typically works under limited supervision and direction. Plan, organize, lead, and deliver IT component of business projects within time, budget, and resource constraints. Define scope, goals, and deliverables to support the Stakeholders and Sponsors requirements. Create, maintains, and publish WBS for each project. Creates travel requests for deployments including schedule, detailed costs and daily activities. Determines Per Diem Rates for Airfare, Hotel and Food off GSA Schedule. Assigns work according to the plan and schedule. Reviews quality of work and manages integration of team members' work. Provide regular status updates to relevant business and IT stakeholders. Contribute, manage, and mitigate Risk and Issues Log for each project/initiative. Lead and communicate high severity items in a timely manner to resolution. Ensures that deliverables, artifacts, and repositories meet governance standards and are audit-ready. Develops roadmaps, including prioritization, estimation, resource capacity demand planning, risks, and dependencies. Develop and maintain positive working relationships with business partners throughout the enterprise. Maintain continuous communication and transparency. Assists in mentoring and knowledge sharing of fellow team members, as needed. Lead cross-functional project teams made up of internal and vendor IT resources. Leverages formal change management processes to manage changes to scope, cost, schedule and to ensure alignment in expectations. Tracks and drives resolution on open questions, issues and risks as well as develop risk mitigation plans. Basic Qualifications: Active DOJ Clearance Preferred PMP Certification Preferred Bachelor's degree in computer-related field, or equivalent work experience. 8+ years of experience in IT Project Management in both Waterfall and Agile environments. Experience managing infrastructure, application development and mobile technology projects. Advanced level knowledge of Microsoft Office Suite. Experience with ITIL preferred. Experience with scoping projects. Excellent critical-thinking and problem-solving skills. Ability to interact with individuals at all levels and roles, including IT team members, business partners, and external vendors. Must be able to create and manage a WBS. Ability to lead a cross-functional team to successfully create, design, and implement a project. Ability to clearly and concisely provide project status updates to senior management. Company Description ARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers. Our reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business. ARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies. Company DescriptionARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers. Our reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business. ARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.
09/22/2026
Full time
Job DescriptionJob Description Responsibilities include, but are not limited to: The successful candidate is one who has had repeated success leading the delivery of medium to large scope IT initiatives of moderate complexity that involve obtaining agreement/adoption of project objectives and deliverables by key sponsors and stakeholders. The successful candidate also ensures that a comprehensive project plan is developed and maintained to track deliverables and progress toward completion on time and within budget, utilizes traditional as well as Agile based project management methodologies and tools throughout project lifecycle. This position typically works under limited supervision and direction. Plan, organize, lead, and deliver IT component of business projects within time, budget, and resource constraints. Define scope, goals, and deliverables to support the Stakeholders and Sponsors requirements. Create, maintains, and publish WBS for each project. Creates travel requests for deployments including schedule, detailed costs and daily activities. Determines Per Diem Rates for Airfare, Hotel and Food off GSA Schedule. Assigns work according to the plan and schedule. Reviews quality of work and manages integration of team members' work. Provide regular status updates to relevant business and IT stakeholders. Contribute, manage, and mitigate Risk and Issues Log for each project/initiative. Lead and communicate high severity items in a timely manner to resolution. Ensures that deliverables, artifacts, and repositories meet governance standards and are audit-ready. Develops roadmaps, including prioritization, estimation, resource capacity demand planning, risks, and dependencies. Develop and maintain positive working relationships with business partners throughout the enterprise. Maintain continuous communication and transparency. Assists in mentoring and knowledge sharing of fellow team members, as needed. Lead cross-functional project teams made up of internal and vendor IT resources. Leverages formal change management processes to manage changes to scope, cost, schedule and to ensure alignment in expectations. Tracks and drives resolution on open questions, issues and risks as well as develop risk mitigation plans. Basic Qualifications: Active DOJ Clearance Preferred PMP Certification Preferred Bachelor's degree in computer-related field, or equivalent work experience. 8+ years of experience in IT Project Management in both Waterfall and Agile environments. Experience managing infrastructure, application development and mobile technology projects. Advanced level knowledge of Microsoft Office Suite. Experience with ITIL preferred. Experience with scoping projects. Excellent critical-thinking and problem-solving skills. Ability to interact with individuals at all levels and roles, including IT team members, business partners, and external vendors. Must be able to create and manage a WBS. Ability to lead a cross-functional team to successfully create, design, and implement a project. Ability to clearly and concisely provide project status updates to senior management. Company Description ARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers. Our reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business. ARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies. Company DescriptionARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers. Our reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business. ARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.
Job DescriptionJob Description SENIOR TECHNICAL INFRASTRUCTURE PROJECT MANAGER Location; Newport Beach, CA JOB DESCRIPTION As a Senior Technical Infrastructure Project Manager within the company's Infrastructure & Operations Tower, you'll lead the planning, execution, and delivery of complex infrastructure technology initiatives with a primary focus on End User Services (EUS) and Information Security & Operations, with secondary support for Network and working knowledge of Cloud and Compute initiatives. You will be embedded within the I&O Tower - one of the largest portfolios in the company's Technology - supporting infrastructure modernization, identity and access management, endpoint/user services, resiliency, service transition, and operational readiness outcomes aligned to enterprise technology priorities. This role requires more than traditional project coordination. We are looking for a consultative, technically fluent infrastructure PM who can facilitate technical working sessions, understand architecture and operational dependencies at a working level, ask probing and technically informed questions of engineers and architects, challenge assumptions, identify delivery gaps, and translate technical complexity into clear, executive-ready updates. The ideal candidate brings strong delivery experience across identity governance, IT service management, endpoint security, disaster recovery/business continuity, infrastructure readiness, cutover planning, and operational handoff. KEY RESPONSIBILITIES TECHNICAL INFRASTRUCTURE DELIVERY Lead delivery of complex, cross-functional infrastructure projects across End User Services and Information Security & Operations, with secondary support for Network and Cloud/Compute dependencies. Drive infrastructure modernization programs including Identity Governance & Administration (IGA) 2.0, EUS Global Expansion, User Access Management Automation, ITAM Optimization & Maturity, Service Design & Transition, Global DR Assessment, and broader DR/BC resilience initiatives. Develop and manage integrated project plans, technical workstream plans, milestones, dependencies, decision points, readiness criteria, and delivery risks across engineering, architecture, operations, security, and business stakeholders. Coordinate environment readiness, migration/cutover planning, change alignment, release coordination, validation activities, operational handoff, and service transition to ensure infrastructure solutions are production-ready and supportable. STAKEHOLDER & GOVERNANCE MANAGEMENT Lead and influence stakeholders across engineering, architecture, operations, cybersecurity, service management, and business teams while balancing global standards with regional needs in a matrixed operating model. Serve as a liaison between Technology, Re, Corporate Functions, vendors, and delivery partners; build strong relationships with project sponsors and technical leaders to support timely decisions and delivery alignment. Manage scope, schedule, budget, resources, risks, issues, dependencies, assumptions, decisions, and change impacts; escalate barriers early and facilitate governance forums, project reviews, and steering committee discussions. Translate technical status, risks, readiness gaps, and delivery tradeoffs into clear project communications, executive summaries, KPIs, Power BI dashboards, and management committee updates. RISK, READINESS, CHANGE & OPERATIONAL HANDOFF Drive infrastructure readiness planning, including technical prerequisites, operational acceptance criteria, support model alignment, service transition, runbook readiness, knowledge transfer, and production support handoff. Partner with change, release, service management, cybersecurity, and operations teams to ensure technical changes are sequenced, communicated, approved, validated, and transitioned effectively. Identify delivery process improvements, coach project team members on strong delivery discipline, and help raise the quality of planning, reporting, risk management, and execution across the Infrastructure Tower. QUALIFICATIONS CORE PROJECT MANAGEMENT COMPETENCIES 7-10+ years of progressive experience in project/program management, including demonstrated delivery of enterprise infrastructure and technology projects (Waterfall, Agile, and hybrid delivery models). Proven success managing $1M-$5M+ infrastructure programs with budgets, timelines, and cross-functional dependencies spanning 12-24 months. Strong understanding of Agile principles and practices, with the ability to coach teams on Agile adoption, Scrum, Kanban, and continuous improvement. Demonstrated experience applying multi-modal delivery (incremental waterfall, hybrid, agile) in enterprise technology environments. INFRASTRUCTURE DOMAIN KNOWLEDGE The ideal candidate brings strong depth in End User Services and Information Security & Operations, with working knowledge of Network and Cloud/Compute environments. Demonstrated project experience in two or more of the following areas is required: End User Services (PRIMARY FOCUS) Service / Technology AreaRelevant Delivery ScopeExample Transition Technologies Identity & Access Management Services Identity lifecycle management, access certification, privileged access, role-based provisioning, customer identity, and enterprise directory , Delinea, Okta, Microsoft Entra End User Services Delivery Global end-user service operations, regional onboarding, service desk enablement, incident/change alignment, endpoint support, and user experience improvements.ServiceNow, Microsoft Intune, Microsoft 365, Teams User Access & Workflow Automation Automation of access requests, application provisioning, onboarding/offboarding workflows, intelligent routing, self-service enablement, and shift-left support models.ServiceNow workflows, Moveworks, IVR AI, automation platforms IT Asset & Configuration Management Software and hardware asset lifecycle management, license optimization, CMDB data quality, business application mapping, dependency tracking, and configuration governance.ServiceNow ITAM, ServiceNow CMDB, discovery/mapping tools Directory & Collaboration Platform Modernization Directory consolidation, group and account migration, policy impacts, collaborationActive Directory, Microsoft Entra ID, Microsoft 365, Teams platform readiness, and related service transition activities. Information Security & Operations (PRIMARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Disaster Recovery & Business Continuity Services DR/BC capability assessments, application recovery planning, resiliency modernization, test strategy, business ownership alignment, and recovery readiness governance.Cloud-enabled DR platforms, backup/recovery tools, resiliency reporting dashboards Service Design & Operational Transition ITIL-aligned service design, production readiness, support model definition, operational acceptance criteria, runbook readiness, knowledge transfer, and handoff to ITSM/ITOM/CMDB, knowledge management, operational runbook tools Endpoint Security & Protection Services Endpoint detection and response, device protection, application control, cyber agent compliance, endpoint hardening, and operational controls for managed devices.Microsoft Defender, EDR/XDR platforms, endpoint management agents Vulnerability, Patch & Compliance Operations Operating system and third-party patching, compliance tracking, remediation coordination, vulnerability reduction, audit readiness, and control evidence support.Qualys/Tenable, Tanium, SCCM/Intune, ServiceNow vulnerability workflows Monitoring, Incident & Stability Management Proactive monitoring, alerting, root cause analysis, major incident reduction, operational stability improvements, and service health reporting. Splunk, Nexthink, ServiceNow ITOM, monitoring and observability platforms Network (SECONDARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Network Infrastructure for Workplace & Location Services Planning and delivery of network connectivity, switching, wireless, voice/video readiness, circuit coordination, and infrastructure support for office builds, return-to-office needs, and location expansions.Cisco networking, wireless platforms, LAN/WAN circuits, collaboration network services Enterprise WAN & Cloud Connectivity Modernization Modernization of global WAN connectivity, routing, segmentation, VPN access, cloud connectivity, failover design, and network readiness to support cloud-first and hybrid infrastructure operating models.SD-WAN, MPLS, VPN, cloud WAN, Azure/AWS connectivity, ExpressRoute/Direct Connect SOFT SKILLS & CONSULTING MINDSET Consultative mindset: strong problem-solving abilities, sound judgment, and the ability to identify practical solutions, evaluate alternatives, and recommend clear delivery paths. Prior experience with a Big Four or major consulting firm is preferred. Executive communication: excellent interpersonal skills, poise, diplomacy, and the ability to influence stakeholders toward consensus, manage conflict, and support timely decision-making. Delivery ownership: self-starter who is highly organized . click apply for full job details
09/22/2026
Full time
Job DescriptionJob Description SENIOR TECHNICAL INFRASTRUCTURE PROJECT MANAGER Location; Newport Beach, CA JOB DESCRIPTION As a Senior Technical Infrastructure Project Manager within the company's Infrastructure & Operations Tower, you'll lead the planning, execution, and delivery of complex infrastructure technology initiatives with a primary focus on End User Services (EUS) and Information Security & Operations, with secondary support for Network and working knowledge of Cloud and Compute initiatives. You will be embedded within the I&O Tower - one of the largest portfolios in the company's Technology - supporting infrastructure modernization, identity and access management, endpoint/user services, resiliency, service transition, and operational readiness outcomes aligned to enterprise technology priorities. This role requires more than traditional project coordination. We are looking for a consultative, technically fluent infrastructure PM who can facilitate technical working sessions, understand architecture and operational dependencies at a working level, ask probing and technically informed questions of engineers and architects, challenge assumptions, identify delivery gaps, and translate technical complexity into clear, executive-ready updates. The ideal candidate brings strong delivery experience across identity governance, IT service management, endpoint security, disaster recovery/business continuity, infrastructure readiness, cutover planning, and operational handoff. KEY RESPONSIBILITIES TECHNICAL INFRASTRUCTURE DELIVERY Lead delivery of complex, cross-functional infrastructure projects across End User Services and Information Security & Operations, with secondary support for Network and Cloud/Compute dependencies. Drive infrastructure modernization programs including Identity Governance & Administration (IGA) 2.0, EUS Global Expansion, User Access Management Automation, ITAM Optimization & Maturity, Service Design & Transition, Global DR Assessment, and broader DR/BC resilience initiatives. Develop and manage integrated project plans, technical workstream plans, milestones, dependencies, decision points, readiness criteria, and delivery risks across engineering, architecture, operations, security, and business stakeholders. Coordinate environment readiness, migration/cutover planning, change alignment, release coordination, validation activities, operational handoff, and service transition to ensure infrastructure solutions are production-ready and supportable. STAKEHOLDER & GOVERNANCE MANAGEMENT Lead and influence stakeholders across engineering, architecture, operations, cybersecurity, service management, and business teams while balancing global standards with regional needs in a matrixed operating model. Serve as a liaison between Technology, Re, Corporate Functions, vendors, and delivery partners; build strong relationships with project sponsors and technical leaders to support timely decisions and delivery alignment. Manage scope, schedule, budget, resources, risks, issues, dependencies, assumptions, decisions, and change impacts; escalate barriers early and facilitate governance forums, project reviews, and steering committee discussions. Translate technical status, risks, readiness gaps, and delivery tradeoffs into clear project communications, executive summaries, KPIs, Power BI dashboards, and management committee updates. RISK, READINESS, CHANGE & OPERATIONAL HANDOFF Drive infrastructure readiness planning, including technical prerequisites, operational acceptance criteria, support model alignment, service transition, runbook readiness, knowledge transfer, and production support handoff. Partner with change, release, service management, cybersecurity, and operations teams to ensure technical changes are sequenced, communicated, approved, validated, and transitioned effectively. Identify delivery process improvements, coach project team members on strong delivery discipline, and help raise the quality of planning, reporting, risk management, and execution across the Infrastructure Tower. QUALIFICATIONS CORE PROJECT MANAGEMENT COMPETENCIES 7-10+ years of progressive experience in project/program management, including demonstrated delivery of enterprise infrastructure and technology projects (Waterfall, Agile, and hybrid delivery models). Proven success managing $1M-$5M+ infrastructure programs with budgets, timelines, and cross-functional dependencies spanning 12-24 months. Strong understanding of Agile principles and practices, with the ability to coach teams on Agile adoption, Scrum, Kanban, and continuous improvement. Demonstrated experience applying multi-modal delivery (incremental waterfall, hybrid, agile) in enterprise technology environments. INFRASTRUCTURE DOMAIN KNOWLEDGE The ideal candidate brings strong depth in End User Services and Information Security & Operations, with working knowledge of Network and Cloud/Compute environments. Demonstrated project experience in two or more of the following areas is required: End User Services (PRIMARY FOCUS) Service / Technology AreaRelevant Delivery ScopeExample Transition Technologies Identity & Access Management Services Identity lifecycle management, access certification, privileged access, role-based provisioning, customer identity, and enterprise directory , Delinea, Okta, Microsoft Entra End User Services Delivery Global end-user service operations, regional onboarding, service desk enablement, incident/change alignment, endpoint support, and user experience improvements.ServiceNow, Microsoft Intune, Microsoft 365, Teams User Access & Workflow Automation Automation of access requests, application provisioning, onboarding/offboarding workflows, intelligent routing, self-service enablement, and shift-left support models.ServiceNow workflows, Moveworks, IVR AI, automation platforms IT Asset & Configuration Management Software and hardware asset lifecycle management, license optimization, CMDB data quality, business application mapping, dependency tracking, and configuration governance.ServiceNow ITAM, ServiceNow CMDB, discovery/mapping tools Directory & Collaboration Platform Modernization Directory consolidation, group and account migration, policy impacts, collaborationActive Directory, Microsoft Entra ID, Microsoft 365, Teams platform readiness, and related service transition activities. Information Security & Operations (PRIMARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Disaster Recovery & Business Continuity Services DR/BC capability assessments, application recovery planning, resiliency modernization, test strategy, business ownership alignment, and recovery readiness governance.Cloud-enabled DR platforms, backup/recovery tools, resiliency reporting dashboards Service Design & Operational Transition ITIL-aligned service design, production readiness, support model definition, operational acceptance criteria, runbook readiness, knowledge transfer, and handoff to ITSM/ITOM/CMDB, knowledge management, operational runbook tools Endpoint Security & Protection Services Endpoint detection and response, device protection, application control, cyber agent compliance, endpoint hardening, and operational controls for managed devices.Microsoft Defender, EDR/XDR platforms, endpoint management agents Vulnerability, Patch & Compliance Operations Operating system and third-party patching, compliance tracking, remediation coordination, vulnerability reduction, audit readiness, and control evidence support.Qualys/Tenable, Tanium, SCCM/Intune, ServiceNow vulnerability workflows Monitoring, Incident & Stability Management Proactive monitoring, alerting, root cause analysis, major incident reduction, operational stability improvements, and service health reporting. Splunk, Nexthink, ServiceNow ITOM, monitoring and observability platforms Network (SECONDARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Network Infrastructure for Workplace & Location Services Planning and delivery of network connectivity, switching, wireless, voice/video readiness, circuit coordination, and infrastructure support for office builds, return-to-office needs, and location expansions.Cisco networking, wireless platforms, LAN/WAN circuits, collaboration network services Enterprise WAN & Cloud Connectivity Modernization Modernization of global WAN connectivity, routing, segmentation, VPN access, cloud connectivity, failover design, and network readiness to support cloud-first and hybrid infrastructure operating models.SD-WAN, MPLS, VPN, cloud WAN, Azure/AWS connectivity, ExpressRoute/Direct Connect SOFT SKILLS & CONSULTING MINDSET Consultative mindset: strong problem-solving abilities, sound judgment, and the ability to identify practical solutions, evaluate alternatives, and recommend clear delivery paths. Prior experience with a Big Four or major consulting firm is preferred. Executive communication: excellent interpersonal skills, poise, diplomacy, and the ability to influence stakeholders toward consensus, manage conflict, and support timely decision-making. Delivery ownership: self-starter who is highly organized . click apply for full job details
Job DescriptionJob Description SENIOR TECHNICAL INFRASTRUCTURE PROJECT MANAGER Location; Newport Beach, CA JOB DESCRIPTION As a Senior Technical Infrastructure Project Manager within the company's Infrastructure & Operations Tower, you'll lead the planning, execution, and delivery of complex infrastructure technology initiatives with a primary focus on End User Services (EUS) and Information Security & Operations, with secondary support for Network and working knowledge of Cloud and Compute initiatives. You will be embedded within the I&O Tower - one of the largest portfolios in the company's Technology - supporting infrastructure modernization, identity and access management, endpoint/user services, resiliency, service transition, and operational readiness outcomes aligned to enterprise technology priorities. This role requires more than traditional project coordination. We are looking for a consultative, technically fluent infrastructure PM who can facilitate technical working sessions, understand architecture and operational dependencies at a working level, ask probing and technically informed questions of engineers and architects, challenge assumptions, identify delivery gaps, and translate technical complexity into clear, executive-ready updates. The ideal candidate brings strong delivery experience across identity governance, IT service management, endpoint security, disaster recovery/business continuity, infrastructure readiness, cutover planning, and operational handoff. KEY RESPONSIBILITIES TECHNICAL INFRASTRUCTURE DELIVERY Lead delivery of complex, cross-functional infrastructure projects across End User Services and Information Security & Operations, with secondary support for Network and Cloud/Compute dependencies. Drive infrastructure modernization programs including Identity Governance & Administration (IGA) 2.0, EUS Global Expansion, User Access Management Automation, ITAM Optimization & Maturity, Service Design & Transition, Global DR Assessment, and broader DR/BC resilience initiatives. Develop and manage integrated project plans, technical workstream plans, milestones, dependencies, decision points, readiness criteria, and delivery risks across engineering, architecture, operations, security, and business stakeholders. Coordinate environment readiness, migration/cutover planning, change alignment, release coordination, validation activities, operational handoff, and service transition to ensure infrastructure solutions are production-ready and supportable. STAKEHOLDER & GOVERNANCE MANAGEMENT Lead and influence stakeholders across engineering, architecture, operations, cybersecurity, service management, and business teams while balancing global standards with regional needs in a matrixed operating model. Serve as a liaison between Technology, Re, Corporate Functions, vendors, and delivery partners; build strong relationships with project sponsors and technical leaders to support timely decisions and delivery alignment. Manage scope, schedule, budget, resources, risks, issues, dependencies, assumptions, decisions, and change impacts; escalate barriers early and facilitate governance forums, project reviews, and steering committee discussions. Translate technical status, risks, readiness gaps, and delivery tradeoffs into clear project communications, executive summaries, KPIs, Power BI dashboards, and management committee updates. RISK, READINESS, CHANGE & OPERATIONAL HANDOFF Drive infrastructure readiness planning, including technical prerequisites, operational acceptance criteria, support model alignment, service transition, runbook readiness, knowledge transfer, and production support handoff. Partner with change, release, service management, cybersecurity, and operations teams to ensure technical changes are sequenced, communicated, approved, validated, and transitioned effectively. Identify delivery process improvements, coach project team members on strong delivery discipline, and help raise the quality of planning, reporting, risk management, and execution across the Infrastructure Tower. QUALIFICATIONS CORE PROJECT MANAGEMENT COMPETENCIES 7-10+ years of progressive experience in project/program management, including demonstrated delivery of enterprise infrastructure and technology projects (Waterfall, Agile, and hybrid delivery models). Proven success managing $1M-$5M+ infrastructure programs with budgets, timelines, and cross-functional dependencies spanning 12-24 months. Strong understanding of Agile principles and practices, with the ability to coach teams on Agile adoption, Scrum, Kanban, and continuous improvement. Demonstrated experience applying multi-modal delivery (incremental waterfall, hybrid, agile) in enterprise technology environments. INFRASTRUCTURE DOMAIN KNOWLEDGE The ideal candidate brings strong depth in End User Services and Information Security & Operations, with working knowledge of Network and Cloud/Compute environments. Demonstrated project experience in two or more of the following areas is required: End User Services (PRIMARY FOCUS) Service / Technology AreaRelevant Delivery ScopeExample Transition Technologies Identity & Access Management Services Identity lifecycle management, access certification, privileged access, role-based provisioning, customer identity, and enterprise directory , Delinea, Okta, Microsoft Entra End User Services Delivery Global end-user service operations, regional onboarding, service desk enablement, incident/change alignment, endpoint support, and user experience improvements.ServiceNow, Microsoft Intune, Microsoft 365, Teams User Access & Workflow Automation Automation of access requests, application provisioning, onboarding/offboarding workflows, intelligent routing, self-service enablement, and shift-left support models.ServiceNow workflows, Moveworks, IVR AI, automation platforms IT Asset & Configuration Management Software and hardware asset lifecycle management, license optimization, CMDB data quality, business application mapping, dependency tracking, and configuration governance.ServiceNow ITAM, ServiceNow CMDB, discovery/mapping tools Directory & Collaboration Platform Modernization Directory consolidation, group and account migration, policy impacts, collaborationActive Directory, Microsoft Entra ID, Microsoft 365, Teams platform readiness, and related service transition activities. Information Security & Operations (PRIMARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Disaster Recovery & Business Continuity Services DR/BC capability assessments, application recovery planning, resiliency modernization, test strategy, business ownership alignment, and recovery readiness governance.Cloud-enabled DR platforms, backup/recovery tools, resiliency reporting dashboards Service Design & Operational Transition ITIL-aligned service design, production readiness, support model definition, operational acceptance criteria, runbook readiness, knowledge transfer, and handoff to ITSM/ITOM/CMDB, knowledge management, operational runbook tools Endpoint Security & Protection Services Endpoint detection and response, device protection, application control, cyber agent compliance, endpoint hardening, and operational controls for managed devices.Microsoft Defender, EDR/XDR platforms, endpoint management agents Vulnerability, Patch & Compliance Operations Operating system and third-party patching, compliance tracking, remediation coordination, vulnerability reduction, audit readiness, and control evidence support.Qualys/Tenable, Tanium, SCCM/Intune, ServiceNow vulnerability workflows Monitoring, Incident & Stability Management Proactive monitoring, alerting, root cause analysis, major incident reduction, operational stability improvements, and service health reporting. Splunk, Nexthink, ServiceNow ITOM, monitoring and observability platforms Network (SECONDARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Network Infrastructure for Workplace & Location Services Planning and delivery of network connectivity, switching, wireless, voice/video readiness, circuit coordination, and infrastructure support for office builds, return-to-office needs, and location expansions.Cisco networking, wireless platforms, LAN/WAN circuits, collaboration network services Enterprise WAN & Cloud Connectivity Modernization Modernization of global WAN connectivity, routing, segmentation, VPN access, cloud connectivity, failover design, and network readiness to support cloud-first and hybrid infrastructure operating models.SD-WAN, MPLS, VPN, cloud WAN, Azure/AWS connectivity, ExpressRoute/Direct Connect SOFT SKILLS & CONSULTING MINDSET Consultative mindset: strong problem-solving abilities, sound judgment, and the ability to identify practical solutions, evaluate alternatives, and recommend clear delivery paths. Prior experience with a Big Four or major consulting firm is preferred. Executive communication: excellent interpersonal skills, poise, diplomacy, and the ability to influence stakeholders toward consensus, manage conflict, and support timely decision-making. Delivery ownership: self-starter who is highly organized . click apply for full job details
09/22/2026
Full time
Job DescriptionJob Description SENIOR TECHNICAL INFRASTRUCTURE PROJECT MANAGER Location; Newport Beach, CA JOB DESCRIPTION As a Senior Technical Infrastructure Project Manager within the company's Infrastructure & Operations Tower, you'll lead the planning, execution, and delivery of complex infrastructure technology initiatives with a primary focus on End User Services (EUS) and Information Security & Operations, with secondary support for Network and working knowledge of Cloud and Compute initiatives. You will be embedded within the I&O Tower - one of the largest portfolios in the company's Technology - supporting infrastructure modernization, identity and access management, endpoint/user services, resiliency, service transition, and operational readiness outcomes aligned to enterprise technology priorities. This role requires more than traditional project coordination. We are looking for a consultative, technically fluent infrastructure PM who can facilitate technical working sessions, understand architecture and operational dependencies at a working level, ask probing and technically informed questions of engineers and architects, challenge assumptions, identify delivery gaps, and translate technical complexity into clear, executive-ready updates. The ideal candidate brings strong delivery experience across identity governance, IT service management, endpoint security, disaster recovery/business continuity, infrastructure readiness, cutover planning, and operational handoff. KEY RESPONSIBILITIES TECHNICAL INFRASTRUCTURE DELIVERY Lead delivery of complex, cross-functional infrastructure projects across End User Services and Information Security & Operations, with secondary support for Network and Cloud/Compute dependencies. Drive infrastructure modernization programs including Identity Governance & Administration (IGA) 2.0, EUS Global Expansion, User Access Management Automation, ITAM Optimization & Maturity, Service Design & Transition, Global DR Assessment, and broader DR/BC resilience initiatives. Develop and manage integrated project plans, technical workstream plans, milestones, dependencies, decision points, readiness criteria, and delivery risks across engineering, architecture, operations, security, and business stakeholders. Coordinate environment readiness, migration/cutover planning, change alignment, release coordination, validation activities, operational handoff, and service transition to ensure infrastructure solutions are production-ready and supportable. STAKEHOLDER & GOVERNANCE MANAGEMENT Lead and influence stakeholders across engineering, architecture, operations, cybersecurity, service management, and business teams while balancing global standards with regional needs in a matrixed operating model. Serve as a liaison between Technology, Re, Corporate Functions, vendors, and delivery partners; build strong relationships with project sponsors and technical leaders to support timely decisions and delivery alignment. Manage scope, schedule, budget, resources, risks, issues, dependencies, assumptions, decisions, and change impacts; escalate barriers early and facilitate governance forums, project reviews, and steering committee discussions. Translate technical status, risks, readiness gaps, and delivery tradeoffs into clear project communications, executive summaries, KPIs, Power BI dashboards, and management committee updates. RISK, READINESS, CHANGE & OPERATIONAL HANDOFF Drive infrastructure readiness planning, including technical prerequisites, operational acceptance criteria, support model alignment, service transition, runbook readiness, knowledge transfer, and production support handoff. Partner with change, release, service management, cybersecurity, and operations teams to ensure technical changes are sequenced, communicated, approved, validated, and transitioned effectively. Identify delivery process improvements, coach project team members on strong delivery discipline, and help raise the quality of planning, reporting, risk management, and execution across the Infrastructure Tower. QUALIFICATIONS CORE PROJECT MANAGEMENT COMPETENCIES 7-10+ years of progressive experience in project/program management, including demonstrated delivery of enterprise infrastructure and technology projects (Waterfall, Agile, and hybrid delivery models). Proven success managing $1M-$5M+ infrastructure programs with budgets, timelines, and cross-functional dependencies spanning 12-24 months. Strong understanding of Agile principles and practices, with the ability to coach teams on Agile adoption, Scrum, Kanban, and continuous improvement. Demonstrated experience applying multi-modal delivery (incremental waterfall, hybrid, agile) in enterprise technology environments. INFRASTRUCTURE DOMAIN KNOWLEDGE The ideal candidate brings strong depth in End User Services and Information Security & Operations, with working knowledge of Network and Cloud/Compute environments. Demonstrated project experience in two or more of the following areas is required: End User Services (PRIMARY FOCUS) Service / Technology AreaRelevant Delivery ScopeExample Transition Technologies Identity & Access Management Services Identity lifecycle management, access certification, privileged access, role-based provisioning, customer identity, and enterprise directory , Delinea, Okta, Microsoft Entra End User Services Delivery Global end-user service operations, regional onboarding, service desk enablement, incident/change alignment, endpoint support, and user experience improvements.ServiceNow, Microsoft Intune, Microsoft 365, Teams User Access & Workflow Automation Automation of access requests, application provisioning, onboarding/offboarding workflows, intelligent routing, self-service enablement, and shift-left support models.ServiceNow workflows, Moveworks, IVR AI, automation platforms IT Asset & Configuration Management Software and hardware asset lifecycle management, license optimization, CMDB data quality, business application mapping, dependency tracking, and configuration governance.ServiceNow ITAM, ServiceNow CMDB, discovery/mapping tools Directory & Collaboration Platform Modernization Directory consolidation, group and account migration, policy impacts, collaborationActive Directory, Microsoft Entra ID, Microsoft 365, Teams platform readiness, and related service transition activities. Information Security & Operations (PRIMARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Disaster Recovery & Business Continuity Services DR/BC capability assessments, application recovery planning, resiliency modernization, test strategy, business ownership alignment, and recovery readiness governance.Cloud-enabled DR platforms, backup/recovery tools, resiliency reporting dashboards Service Design & Operational Transition ITIL-aligned service design, production readiness, support model definition, operational acceptance criteria, runbook readiness, knowledge transfer, and handoff to ITSM/ITOM/CMDB, knowledge management, operational runbook tools Endpoint Security & Protection Services Endpoint detection and response, device protection, application control, cyber agent compliance, endpoint hardening, and operational controls for managed devices.Microsoft Defender, EDR/XDR platforms, endpoint management agents Vulnerability, Patch & Compliance Operations Operating system and third-party patching, compliance tracking, remediation coordination, vulnerability reduction, audit readiness, and control evidence support.Qualys/Tenable, Tanium, SCCM/Intune, ServiceNow vulnerability workflows Monitoring, Incident & Stability Management Proactive monitoring, alerting, root cause analysis, major incident reduction, operational stability improvements, and service health reporting. Splunk, Nexthink, ServiceNow ITOM, monitoring and observability platforms Network (SECONDARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies Network Infrastructure for Workplace & Location Services Planning and delivery of network connectivity, switching, wireless, voice/video readiness, circuit coordination, and infrastructure support for office builds, return-to-office needs, and location expansions.Cisco networking, wireless platforms, LAN/WAN circuits, collaboration network services Enterprise WAN & Cloud Connectivity Modernization Modernization of global WAN connectivity, routing, segmentation, VPN access, cloud connectivity, failover design, and network readiness to support cloud-first and hybrid infrastructure operating models.SD-WAN, MPLS, VPN, cloud WAN, Azure/AWS connectivity, ExpressRoute/Direct Connect SOFT SKILLS & CONSULTING MINDSET Consultative mindset: strong problem-solving abilities, sound judgment, and the ability to identify practical solutions, evaluate alternatives, and recommend clear delivery paths. Prior experience with a Big Four or major consulting firm is preferred. Executive communication: excellent interpersonal skills, poise, diplomacy, and the ability to influence stakeholders toward consensus, manage conflict, and support timely decision-making. Delivery ownership: self-starter who is highly organized . click apply for full job details
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As the Systems Engineer (SE) you will primarily focus on project planning and design, implementation, documenting, and supporting a wide variety of client IT projects and initiatives. Strong customer relations and follow-up to ensure that service has been completed to customer's satisfaction are a must. You'll need to be a team player, yet work well independently, and have excellent verbal and written communication skills. Responsibilities include working with Project Managers (PMs) and Senior System Engineers (SSE's) to Implement and Deploy solutions for IT projects as well as provide network administration for client support needs when necessary. Location and Work Expectations This is a hybrid-remote role with approximately 40% on-site in the McLean, VA HQ Office or at client locations throughout the DC, Maryland, or Virginia area. The specific allocation of remote versus onsite requirements may fluctuate based on business needs. What you will be doing Deploy advanced technical solutions, including but not limited to new deployments and service modifications Maintain minimum billable utilization of 80% Provide excellent support to customers remotely or onsite as needed Execute complex migrations and configurations Documenting migration and infrastructure changes and preparing for stead state support post implementation Communicate clearly both internally and externally to the progress, issues, and scope changes needed on projects Able to pivot and provide solutions when plans change or do not meet the requirements of the project Provide input and recommendations to the team to assist with project creation and planning Design and build GPOs to enforce policies across organizations Install and configure virtual machines and hosts Build cloud and on-premises physical servers Configure AAD and Microsoft Entra Connect to O365 Troubleshooting of advanced applications and servers Build and design networks, including network and firewall configurations, switch configurations and Wireless networks Build and design Active Directory infrastructure following best practices and taking into consideration client needs (on-premises Active Directory as well as Azure AD) Deploy high-availability infrastructure (networking, virtualization, clustering) Deploy backup and recovery technologies You'll be successful in this role if you have At least 4 to 7 years of experience that is directly related to the duties and responsibilities specified Intermediate knowledge of Intune and Autopilot Expertise in Windows configurations and services Advanced knowledge of DNS (internal and external) Advanced knowledge of networking, both physical and virtual Advanced knowledge of cloud solutions (AWS, Azure, or OCI) Advanced knowledge of virtualization, clustering, and high availability Advanced knowledge of Active Directory (Both on-premises and Azure AD) Advanced knowledge of M365 licensing, configuration, best practices, and feature set This role involves extended periods of sitting or standing and regular use of computers and office equipment Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable Certifications including Microsoft Role Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, etc. Experience with ConnectWise (Manage, Automate, Control), SCCM, or similar service management system Subject matter expert for specific technologies (e.g., Microsoft, VMware, Citrix, Cisco, etc.) MSP Experience Physical Requirements / Working Conditions Must be able to lift up to 50 pounds Must be able to lift up to 75 pounds rarely Must be able to perform occasional bending, kneeling, squatting, and turning. Must be able to perform occasional reaching over shoulder height, waist level and from floor. Must be able to work in a fast-paced environment. Must be able to work in an unsupervised environment. Must be able to drive / sit for extended periods of time. Fast Paced Environment with competing priorities Must have a valid driver's license in the state you reside and access to an insured vehicle for travel to client sites / office. Ability to work in an office environment while sitting at a desk for extended periods of time. Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $89,000.00 and $105,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 10/06/26.
09/22/2026
Full time
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As the Systems Engineer (SE) you will primarily focus on project planning and design, implementation, documenting, and supporting a wide variety of client IT projects and initiatives. Strong customer relations and follow-up to ensure that service has been completed to customer's satisfaction are a must. You'll need to be a team player, yet work well independently, and have excellent verbal and written communication skills. Responsibilities include working with Project Managers (PMs) and Senior System Engineers (SSE's) to Implement and Deploy solutions for IT projects as well as provide network administration for client support needs when necessary. Location and Work Expectations This is a hybrid-remote role with approximately 40% on-site in the McLean, VA HQ Office or at client locations throughout the DC, Maryland, or Virginia area. The specific allocation of remote versus onsite requirements may fluctuate based on business needs. What you will be doing Deploy advanced technical solutions, including but not limited to new deployments and service modifications Maintain minimum billable utilization of 80% Provide excellent support to customers remotely or onsite as needed Execute complex migrations and configurations Documenting migration and infrastructure changes and preparing for stead state support post implementation Communicate clearly both internally and externally to the progress, issues, and scope changes needed on projects Able to pivot and provide solutions when plans change or do not meet the requirements of the project Provide input and recommendations to the team to assist with project creation and planning Design and build GPOs to enforce policies across organizations Install and configure virtual machines and hosts Build cloud and on-premises physical servers Configure AAD and Microsoft Entra Connect to O365 Troubleshooting of advanced applications and servers Build and design networks, including network and firewall configurations, switch configurations and Wireless networks Build and design Active Directory infrastructure following best practices and taking into consideration client needs (on-premises Active Directory as well as Azure AD) Deploy high-availability infrastructure (networking, virtualization, clustering) Deploy backup and recovery technologies You'll be successful in this role if you have At least 4 to 7 years of experience that is directly related to the duties and responsibilities specified Intermediate knowledge of Intune and Autopilot Expertise in Windows configurations and services Advanced knowledge of DNS (internal and external) Advanced knowledge of networking, both physical and virtual Advanced knowledge of cloud solutions (AWS, Azure, or OCI) Advanced knowledge of virtualization, clustering, and high availability Advanced knowledge of Active Directory (Both on-premises and Azure AD) Advanced knowledge of M365 licensing, configuration, best practices, and feature set This role involves extended periods of sitting or standing and regular use of computers and office equipment Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable Certifications including Microsoft Role Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, etc. Experience with ConnectWise (Manage, Automate, Control), SCCM, or similar service management system Subject matter expert for specific technologies (e.g., Microsoft, VMware, Citrix, Cisco, etc.) MSP Experience Physical Requirements / Working Conditions Must be able to lift up to 50 pounds Must be able to lift up to 75 pounds rarely Must be able to perform occasional bending, kneeling, squatting, and turning. Must be able to perform occasional reaching over shoulder height, waist level and from floor. Must be able to work in a fast-paced environment. Must be able to work in an unsupervised environment. Must be able to drive / sit for extended periods of time. Fast Paced Environment with competing priorities Must have a valid driver's license in the state you reside and access to an insured vehicle for travel to client sites / office. Ability to work in an office environment while sitting at a desk for extended periods of time. Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $89,000.00 and $105,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 10/06/26.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/22/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description This role requires deep technical expertise in Microsoft 365/Azure combined with strong consulting skills to ensure our clients' infrastructure is secure, scalable, and fully optimized. The responsibilities include but are not limited to architecting and developing migration plans, creatively building solutions that are technically sound, performing engineering tasks for the delivery of solutions and migrations, developing documentation for the handoff to support, and serving as a point of escalation for Microsoft 365 related efforts. As a large portion of this role is client-facing, superior interpersonal communication and customer service skills are a must. The qualified individual will possess the ability to multi-task effectively while leading multi-thread project efforts and the aptitude to work both independently and collaboratively while generating a high-quality work product. While a majority of work can be performed remotely, occasional onsite visits to our clients located in Northeast Ohio may be required. Essential Functions Cloud Engineering 70% (client-facing & project delivery) Plan and execute client migrations to Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) from on-prem and legacy environments Design and maintain end-to-end modern endpoint management, leveraging Windows Autopilot and Microsoft Intune for comprehensive MDM/MAM device configuration, compliance enforcement, and application lifecycle deployment across all endpoints Manage hybrid identities using EntraID, including provisioning and conditional access baseline setups Use migration tools such as BitTitan, AvePoint, and Azure Migrate Perform pre-migration assessments, including mailbox sizing, permissions audits, and DNS analysis Monitor migration projects, troubleshoot errors, and resolve escalation issues from cloud engineers Document migration runbooks, cutover plans, and post-migration validation steps Communicate with end users and clients during cutovers, providing clear status updates and instructions Perform MX record cutovers, complete DNS updates, and troubleshoot email routing configurations Lead post-migration tasks, including license assignment and policy application Handle complex long-term focused projects involving multiple disciplines and business units Standardize migration runbooks, cutover plans, and post-migration validations steps Serve as the final internal escalation point for the NOC team, taking escalation calls from on-call engineers outside of business hours as needed Mentor Cloud Services Engineers and the NOC team Evaluate, understand, and recommend cloud partner level requirements and certifications to leadership Consulting/Presales 30% Lead client-facing discovery sessions, scoping efforts, and technical architecture planning Design customized, cost-effective Microsoft Cloud and hybrid solutions aligned with client business goals Develop detailed Statements of Work, migrations plans, and project timelines Consult with clients on Microsoft licensing optimization Qualifications Education: Degree in Computer Science, Information Technology, or equivalent hands-on MSP experience Experience: 4+ years of experience dedicated to Azure IaaS, hybrid infrastructure setups, and the broader Microsoft Cloud stack Preferred certifications: MD-102, MS-900, AZ-104, AZ-305 Technical Proficiencies: Strong understanding of Windows Server, Exchange Online, Intune, Entra ID, Teams, SharePoint Online, DNS, and networking principles Soft Skills: Superior communication and customer service skills required for client-facing consultations and end-user support Environment Suitability: Prior MSP or IT consulting experience strongly preferred; proven ability to manage multiple concurrent projects autonomously Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets. Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.
09/20/2026
Full time
Job Description Job Description This role requires deep technical expertise in Microsoft 365/Azure combined with strong consulting skills to ensure our clients' infrastructure is secure, scalable, and fully optimized. The responsibilities include but are not limited to architecting and developing migration plans, creatively building solutions that are technically sound, performing engineering tasks for the delivery of solutions and migrations, developing documentation for the handoff to support, and serving as a point of escalation for Microsoft 365 related efforts. As a large portion of this role is client-facing, superior interpersonal communication and customer service skills are a must. The qualified individual will possess the ability to multi-task effectively while leading multi-thread project efforts and the aptitude to work both independently and collaboratively while generating a high-quality work product. While a majority of work can be performed remotely, occasional onsite visits to our clients located in Northeast Ohio may be required. Essential Functions Cloud Engineering 70% (client-facing & project delivery) Plan and execute client migrations to Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) from on-prem and legacy environments Design and maintain end-to-end modern endpoint management, leveraging Windows Autopilot and Microsoft Intune for comprehensive MDM/MAM device configuration, compliance enforcement, and application lifecycle deployment across all endpoints Manage hybrid identities using EntraID, including provisioning and conditional access baseline setups Use migration tools such as BitTitan, AvePoint, and Azure Migrate Perform pre-migration assessments, including mailbox sizing, permissions audits, and DNS analysis Monitor migration projects, troubleshoot errors, and resolve escalation issues from cloud engineers Document migration runbooks, cutover plans, and post-migration validation steps Communicate with end users and clients during cutovers, providing clear status updates and instructions Perform MX record cutovers, complete DNS updates, and troubleshoot email routing configurations Lead post-migration tasks, including license assignment and policy application Handle complex long-term focused projects involving multiple disciplines and business units Standardize migration runbooks, cutover plans, and post-migration validations steps Serve as the final internal escalation point for the NOC team, taking escalation calls from on-call engineers outside of business hours as needed Mentor Cloud Services Engineers and the NOC team Evaluate, understand, and recommend cloud partner level requirements and certifications to leadership Consulting/Presales 30% Lead client-facing discovery sessions, scoping efforts, and technical architecture planning Design customized, cost-effective Microsoft Cloud and hybrid solutions aligned with client business goals Develop detailed Statements of Work, migrations plans, and project timelines Consult with clients on Microsoft licensing optimization Qualifications Education: Degree in Computer Science, Information Technology, or equivalent hands-on MSP experience Experience: 4+ years of experience dedicated to Azure IaaS, hybrid infrastructure setups, and the broader Microsoft Cloud stack Preferred certifications: MD-102, MS-900, AZ-104, AZ-305 Technical Proficiencies: Strong understanding of Windows Server, Exchange Online, Intune, Entra ID, Teams, SharePoint Online, DNS, and networking principles Soft Skills: Superior communication and customer service skills required for client-facing consultations and end-user support Environment Suitability: Prior MSP or IT consulting experience strongly preferred; proven ability to manage multiple concurrent projects autonomously Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets. Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.
Job Description Job Description Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members. We are seeking a Lead IT Systems Engineer to modernize and optimize identity management, workflow automation, and employee technology experience. This hands-on technical leadership role will oversee identity and access management, IT workflow engineering, onboarding automation, and virtual desktop infrastructure (VDI) while driving operational efficiency, security, and service excellence. The ideal candidate is an experienced IT professional with strong expertise in automation, systems engineering, identity management, and infrastructure who is passionate about improving employee experiences through scalable technology solutions. Responsibilities Identity & Access Management: Design, implement, and manage automated identity lifecycle processes, including user provisioning, role changes, and deprovisioning across cloud and business applications. Develop role-based access controls, automate approval workflows, enforce least-privilege access, and support periodic access reviews to maintain security and compliance. Workflow Engineering: Design, configure, and optimize Jira and Jira Service Management workflows, intake processes, automation rules, service queues, dashboards, and reporting. Streamline request management through standardized templates, intelligent routing, and automation to improve visibility, efficiency, and service delivery. Employee Onboarding Automation: Develop and maintain automated onboarding processes that ensure user accounts, system access, hardware, and software are prepared prior to employees' first day. Coordinate workflow automation between IT, Human Resources, and hiring managers while creating user-friendly onboarding resources that enhance the employee experience. Virtual Desktop Infrastructure (VDI): Engineer, deploy, administer, and support Reflect Health's virtual desktop infrastructure environment. Design standardized desktop images, application delivery processes, user profile management, monitoring, patching, capacity planning, and operational documentation to ensure a secure, reliable, and scalable platform. Automation & Process Improvement: Identify opportunities to automate manual IT processes, integrate enterprise systems using APIs and scripting, and implement solutions that improve operational efficiency, reduce administrative overhead, and enhance service quality. Security & Compliance: Support identity governance, access management, infrastructure security, and compliance initiatives by implementing security best practices, maintaining audit readiness, and protecting sensitive business and member information. Reporting & Documentation: Develop operational dashboards, system documentation, technical standards, workflows, and reporting to support performance monitoring, issue tracking, capacity planning, and continuous process improvement. Cross-Functional Collaboration: Partner with Infrastructure, Security, Human Resources, Operations, and business stakeholders to deliver technology solutions that improve employee productivity, strengthen security, and support organizational growth. Qualifications Education & Experience: Background in Computer Science, Information Technology, or a related field, or equivalent practical experience in IT engineering or systems administration, including experience in a senior or lead technical role. Identity & Access Management: Strong experience administering identity and access management platforms and directory services, including Okta, Microsoft Entra ID (Azure Active Directory), Active Directory, or similar technologies. Experience implementing automated identity lifecycle management and role-based access controls preferred. Workflow & Automation: Experience configuring Jira and Jira Service Management, including workflow design, automation, dashboards, and service management processes. Strong scripting and automation skills using PowerShell, Python, APIs, or similar technologies. Infrastructure & Virtual Desktop Experience: Hands-on experience designing, implementing, or supporting virtual desktop infrastructure platforms such as Azure Virtual Desktop, Citrix, VMware Horizon, Windows 365, or similar technologies. Technical Skills: Experience integrating enterprise systems through APIs, automating business processes, and supporting modern cloud infrastructure and endpoint management technologies. Familiarity with infrastructure-as-code and configuration management tools preferred. Analytical & Problem-Solving Skills: Strong analytical and troubleshooting abilities with experience identifying operational inefficiencies, designing scalable technical solutions, and driving continuous improvement initiatives. Project Management Skills: Ability to manage multiple technical initiatives simultaneously, prioritize competing demands, maintain documentation, and successfully deliver projects in a fast-paced environment. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts, collaborate across departments, and provide exceptional internal customer service. Industry Experience: Experience within healthcare, health insurance, benefits administration, or another highly regulated industry is preferred. Familiarity with security frameworks, compliance requirements, and protection of sensitive information, including Protected Health Information (PHI), is highly desirable. Reflect Health is committed to providing a safe and secure workplace for all employees. All final candidates will be subject to background checks and drug screening as part of the hiring process.
09/20/2026
Full time
Job Description Job Description Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members. We are seeking a Lead IT Systems Engineer to modernize and optimize identity management, workflow automation, and employee technology experience. This hands-on technical leadership role will oversee identity and access management, IT workflow engineering, onboarding automation, and virtual desktop infrastructure (VDI) while driving operational efficiency, security, and service excellence. The ideal candidate is an experienced IT professional with strong expertise in automation, systems engineering, identity management, and infrastructure who is passionate about improving employee experiences through scalable technology solutions. Responsibilities Identity & Access Management: Design, implement, and manage automated identity lifecycle processes, including user provisioning, role changes, and deprovisioning across cloud and business applications. Develop role-based access controls, automate approval workflows, enforce least-privilege access, and support periodic access reviews to maintain security and compliance. Workflow Engineering: Design, configure, and optimize Jira and Jira Service Management workflows, intake processes, automation rules, service queues, dashboards, and reporting. Streamline request management through standardized templates, intelligent routing, and automation to improve visibility, efficiency, and service delivery. Employee Onboarding Automation: Develop and maintain automated onboarding processes that ensure user accounts, system access, hardware, and software are prepared prior to employees' first day. Coordinate workflow automation between IT, Human Resources, and hiring managers while creating user-friendly onboarding resources that enhance the employee experience. Virtual Desktop Infrastructure (VDI): Engineer, deploy, administer, and support Reflect Health's virtual desktop infrastructure environment. Design standardized desktop images, application delivery processes, user profile management, monitoring, patching, capacity planning, and operational documentation to ensure a secure, reliable, and scalable platform. Automation & Process Improvement: Identify opportunities to automate manual IT processes, integrate enterprise systems using APIs and scripting, and implement solutions that improve operational efficiency, reduce administrative overhead, and enhance service quality. Security & Compliance: Support identity governance, access management, infrastructure security, and compliance initiatives by implementing security best practices, maintaining audit readiness, and protecting sensitive business and member information. Reporting & Documentation: Develop operational dashboards, system documentation, technical standards, workflows, and reporting to support performance monitoring, issue tracking, capacity planning, and continuous process improvement. Cross-Functional Collaboration: Partner with Infrastructure, Security, Human Resources, Operations, and business stakeholders to deliver technology solutions that improve employee productivity, strengthen security, and support organizational growth. Qualifications Education & Experience: Background in Computer Science, Information Technology, or a related field, or equivalent practical experience in IT engineering or systems administration, including experience in a senior or lead technical role. Identity & Access Management: Strong experience administering identity and access management platforms and directory services, including Okta, Microsoft Entra ID (Azure Active Directory), Active Directory, or similar technologies. Experience implementing automated identity lifecycle management and role-based access controls preferred. Workflow & Automation: Experience configuring Jira and Jira Service Management, including workflow design, automation, dashboards, and service management processes. Strong scripting and automation skills using PowerShell, Python, APIs, or similar technologies. Infrastructure & Virtual Desktop Experience: Hands-on experience designing, implementing, or supporting virtual desktop infrastructure platforms such as Azure Virtual Desktop, Citrix, VMware Horizon, Windows 365, or similar technologies. Technical Skills: Experience integrating enterprise systems through APIs, automating business processes, and supporting modern cloud infrastructure and endpoint management technologies. Familiarity with infrastructure-as-code and configuration management tools preferred. Analytical & Problem-Solving Skills: Strong analytical and troubleshooting abilities with experience identifying operational inefficiencies, designing scalable technical solutions, and driving continuous improvement initiatives. Project Management Skills: Ability to manage multiple technical initiatives simultaneously, prioritize competing demands, maintain documentation, and successfully deliver projects in a fast-paced environment. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts, collaborate across departments, and provide exceptional internal customer service. Industry Experience: Experience within healthcare, health insurance, benefits administration, or another highly regulated industry is preferred. Familiarity with security frameworks, compliance requirements, and protection of sensitive information, including Protected Health Information (PHI), is highly desirable. Reflect Health is committed to providing a safe and secure workplace for all employees. All final candidates will be subject to background checks and drug screening as part of the hiring process.
Job Description Job Description About Zedcor Inc. Zedcor Inc. (TSX-V:ZDC) is disrupting the traditional physical security industry through its proprietary MobileyeZ security towers by providing turnkey and customized mobile surveillance and live monitoring solutions to blue-chip customers across North America. The Company continues to expand its established platform of over 1,200 MobileyeZ towers in Canada and the United States, with emphasis on industry leading service levels, data-supported efficiency outcomes, and continued innovation. Zedcor services the Canadian market through equipment and service centers currently located in British Columbia, Alberta, Manitoba, and Ontario. The Company continues to advance its U.S. expansion which now has the capacity to service markets throughout the Midwest with locations throughout Texas Colorado, Arizona, Nevada and Florida. For more information, check out . Position Overview The Senior Network / Firewall Engineer to design, build, secure, and maintain a large-scale hybrid network environment. This is not an entry-level role. The successful candidate must be able to solve complex technical problems under pressure and operate with cybersecurity, uptime, encryption, monitoring, and compliance in mind. The environment includes Azure VPN Gateway, Azure Networking, Sophos firewalls, Cradlepoint routers, switches, Wi-Fi, F5 BIG-IP, Azure WAF, Azure Application Gateway, Azure Front Door, centralized logging, centralized monitoring, and internal PKI. Key Responsibilities Design, build, maintain, and troubleshoot IPsec and SSL VPN networks. Manage and support a Cradlepoint environment of 20,000+ devices. Manage Sophos firewalls or become proficient with Sophos within the first 30 days if experienced with another major firewall platform. Ensure DNS and DHCP are centrally managed, monitored, logged, secured, and not hosted directly on firewalls. Patch, monitor, log, audit, and secure network infrastructure. Ensure network links, management access, VPNs, and sensitive data flows are encrypted. Document network designs, firewall rules, routing policies, VPN configurations, standards, and runbooks. Support incident response, change management, vulnerability remediation, disaster recovery, SOC 2, FedRAMP, and StateRAMP readiness. Use Zedcor's internal PKI solution for device identity, certificates, authentication, encryption, and secure management. Maintain centralized logging, centralized audit logging, centralized authentication, centralized monitoring, and alerting. Ensure firewalls are used as security enforcement points, not as core infrastructure service providers. Support F5 BIG-IP, Azure WAF, Azure Application Gateway, and Azure Front Door. Configure and troubleshoot dynamic routing, including internal BGP. Support Azure VPN Gateway, Azure Networking, Sophos firewalls, Cradlepoint, switches, Wi-Fi, WAF, and load-balancing platforms. Qualifications & Requirements Key Responsibilities Design, build, maintain, and troubleshoot IPsec and SSL VPN networks. Manage and support a Cradlepoint environment of 20,000+ devices. Manage Sophos firewalls or become proficient with Sophos within the first 30 days if experienced with another major firewall platform. Ensure DNS and DHCP are centrally managed, monitored, logged, secured, and not hosted directly on firewalls. Patch, monitor, log, audit, and secure network infrastructure. Ensure network links, management access, VPNs, and sensitive data flows are encrypted. Document network designs, firewall rules, routing policies, VPN configurations, standards, and runbooks. Support incident response, change management, vulnerability remediation, disaster recovery, SOC 2, FedRAMP, and StateRAMP readiness. Use Zedcor's internal PKI solution for device identity, certificates, authentication, encryption, and secure management. Maintain centralized logging, centralized audit logging, centralized authentication, centralized monitoring, and alerting. Ensure firewalls are used as security enforcement points, not as core infrastructure service providers. Support F5 BIG-IP, Azure WAF, Azure Application Gateway, and Azure Front Door. Configure and troubleshoot dynamic routing, including internal BGP. Support Azure VPN Gateway, Azure Networking, Sophos firewalls, Cradlepoint, switches, Wi-Fi, WAF, and load-balancing platforms. Minimum Qualifications 5+ years of hands-on network engineering, firewall engineering, or network security engineering experience. Strong Azure Networking experience, including Azure VPN Gateway, virtual networks, routing, NSGs, private connectivity, and hybrid networking. Strong knowledge of IPsec VPNs, SSL VPNs, routing, switching, segmentation, firewall policies, NAT, high availability, and secure remote access. Solid understanding of DNS and DHCP design, troubleshooting, and security best practices. Strong understanding of encryption, PKI, certificate-based authentication, secure management access, and network security best practices. Ability to work full-time on-site in Houston, Texas. Ability to troubleshoot complex production issues under pressure. Understanding of why DNS and DHCP should not be hosted directly on firewalls, including separation of duties, availability, scalability, logging, auditability, and change-control risks. Hands-on experience with BGP and dynamic routing. Strong experience with Sophos or another major enterprise firewall platform such as Fortinet, Palo Alto, Cisco, or Check Point. Local Houston-area candidate able to work in office 5 days per week. Preferred Qualifications Sophos firewall experience. F5 BIG-IP, WAF, load-balancing, Azure WAF, Azure Application Gateway, or Azure Front Door experience. Enterprise PKI and certificate lifecycle experience. Certifications such as CCNP, CCNA, NSE, PCNSE, Sophos, Azure Network Engineer Associate, Security+, CISSP, or equivalent practical experience. Azure Monitor, Microsoft Sentinel, Defender for Cloud, Intune, or similar monitoring/security tooling experience. Cradlepoint or large-scale cellular router experience. Why Join Zedcor? At Zedcor, you won't just maintain systems, you'll help build and shape the future of security technology. We provide the tools, mentorship, and the environment to help you thrive and grow in your career. If you're looking to take your skills to the next level, Zedcor offers a dynamic and rewarding opportunity. Zedcor Inc. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Zedcor to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law.
09/20/2026
Full time
Job Description Job Description About Zedcor Inc. Zedcor Inc. (TSX-V:ZDC) is disrupting the traditional physical security industry through its proprietary MobileyeZ security towers by providing turnkey and customized mobile surveillance and live monitoring solutions to blue-chip customers across North America. The Company continues to expand its established platform of over 1,200 MobileyeZ towers in Canada and the United States, with emphasis on industry leading service levels, data-supported efficiency outcomes, and continued innovation. Zedcor services the Canadian market through equipment and service centers currently located in British Columbia, Alberta, Manitoba, and Ontario. The Company continues to advance its U.S. expansion which now has the capacity to service markets throughout the Midwest with locations throughout Texas Colorado, Arizona, Nevada and Florida. For more information, check out . Position Overview The Senior Network / Firewall Engineer to design, build, secure, and maintain a large-scale hybrid network environment. This is not an entry-level role. The successful candidate must be able to solve complex technical problems under pressure and operate with cybersecurity, uptime, encryption, monitoring, and compliance in mind. The environment includes Azure VPN Gateway, Azure Networking, Sophos firewalls, Cradlepoint routers, switches, Wi-Fi, F5 BIG-IP, Azure WAF, Azure Application Gateway, Azure Front Door, centralized logging, centralized monitoring, and internal PKI. Key Responsibilities Design, build, maintain, and troubleshoot IPsec and SSL VPN networks. Manage and support a Cradlepoint environment of 20,000+ devices. Manage Sophos firewalls or become proficient with Sophos within the first 30 days if experienced with another major firewall platform. Ensure DNS and DHCP are centrally managed, monitored, logged, secured, and not hosted directly on firewalls. Patch, monitor, log, audit, and secure network infrastructure. Ensure network links, management access, VPNs, and sensitive data flows are encrypted. Document network designs, firewall rules, routing policies, VPN configurations, standards, and runbooks. Support incident response, change management, vulnerability remediation, disaster recovery, SOC 2, FedRAMP, and StateRAMP readiness. Use Zedcor's internal PKI solution for device identity, certificates, authentication, encryption, and secure management. Maintain centralized logging, centralized audit logging, centralized authentication, centralized monitoring, and alerting. Ensure firewalls are used as security enforcement points, not as core infrastructure service providers. Support F5 BIG-IP, Azure WAF, Azure Application Gateway, and Azure Front Door. Configure and troubleshoot dynamic routing, including internal BGP. Support Azure VPN Gateway, Azure Networking, Sophos firewalls, Cradlepoint, switches, Wi-Fi, WAF, and load-balancing platforms. Qualifications & Requirements Key Responsibilities Design, build, maintain, and troubleshoot IPsec and SSL VPN networks. Manage and support a Cradlepoint environment of 20,000+ devices. Manage Sophos firewalls or become proficient with Sophos within the first 30 days if experienced with another major firewall platform. Ensure DNS and DHCP are centrally managed, monitored, logged, secured, and not hosted directly on firewalls. Patch, monitor, log, audit, and secure network infrastructure. Ensure network links, management access, VPNs, and sensitive data flows are encrypted. Document network designs, firewall rules, routing policies, VPN configurations, standards, and runbooks. Support incident response, change management, vulnerability remediation, disaster recovery, SOC 2, FedRAMP, and StateRAMP readiness. Use Zedcor's internal PKI solution for device identity, certificates, authentication, encryption, and secure management. Maintain centralized logging, centralized audit logging, centralized authentication, centralized monitoring, and alerting. Ensure firewalls are used as security enforcement points, not as core infrastructure service providers. Support F5 BIG-IP, Azure WAF, Azure Application Gateway, and Azure Front Door. Configure and troubleshoot dynamic routing, including internal BGP. Support Azure VPN Gateway, Azure Networking, Sophos firewalls, Cradlepoint, switches, Wi-Fi, WAF, and load-balancing platforms. Minimum Qualifications 5+ years of hands-on network engineering, firewall engineering, or network security engineering experience. Strong Azure Networking experience, including Azure VPN Gateway, virtual networks, routing, NSGs, private connectivity, and hybrid networking. Strong knowledge of IPsec VPNs, SSL VPNs, routing, switching, segmentation, firewall policies, NAT, high availability, and secure remote access. Solid understanding of DNS and DHCP design, troubleshooting, and security best practices. Strong understanding of encryption, PKI, certificate-based authentication, secure management access, and network security best practices. Ability to work full-time on-site in Houston, Texas. Ability to troubleshoot complex production issues under pressure. Understanding of why DNS and DHCP should not be hosted directly on firewalls, including separation of duties, availability, scalability, logging, auditability, and change-control risks. Hands-on experience with BGP and dynamic routing. Strong experience with Sophos or another major enterprise firewall platform such as Fortinet, Palo Alto, Cisco, or Check Point. Local Houston-area candidate able to work in office 5 days per week. Preferred Qualifications Sophos firewall experience. F5 BIG-IP, WAF, load-balancing, Azure WAF, Azure Application Gateway, or Azure Front Door experience. Enterprise PKI and certificate lifecycle experience. Certifications such as CCNP, CCNA, NSE, PCNSE, Sophos, Azure Network Engineer Associate, Security+, CISSP, or equivalent practical experience. Azure Monitor, Microsoft Sentinel, Defender for Cloud, Intune, or similar monitoring/security tooling experience. Cradlepoint or large-scale cellular router experience. Why Join Zedcor? At Zedcor, you won't just maintain systems, you'll help build and shape the future of security technology. We provide the tools, mentorship, and the environment to help you thrive and grow in your career. If you're looking to take your skills to the next level, Zedcor offers a dynamic and rewarding opportunity. Zedcor Inc. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Zedcor to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law.
The Institute of Internal Auditors Inc
Lake Mary, Florida
Job Description Job Description Senior, Manager Technical Platform Lead Location: Lake Mary, FL (Hybrid) Department: Technology, Product & Experience (TPX) Reports To: Senior Director, Enterprise Platforms & Automation Status: Full-Time Exempt About The IIA The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We are dedicated to advancing the profession worldwide through education, advocacy, certifications, and professional resources. Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we provide a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact. Why Join The IIA? Make a global impact by advancing the internal audit profession. Work in a collaborative, values-driven culture. Be part of an organization that values innovation and continuous learning. Grow your career while contributing to meaningful work that strengthens organizations around the world. Join a team committed to integrity, accountability, and putting people first. Position Summary The Sr. Manager, Technical Platform Lead is a hands-on engineering leader responsible for guiding IIA's platform, integration, and data engineering initiatives while leading and developing a team of engineers. This player-coach role combines technical leadership with people management, driving the design, development, and delivery of scalable cloud solutions that power the organization's digital ecosystem. Working across Azure, Databricks, APIs, and enterprise SaaS platforms, you'll help shape the future of IIA's technology landscape while fostering engineering excellence, innovation, and AI-enabled development practices. Work Arrangement This is a hybrid position based in Lake Mary, Florida , combining in-office collaboration with remote work. What You'll Do Lead a team of engineers through coaching, mentoring, performance management, and technical leadership. Establish engineering standards and best practices for cloud platforms, integrations, APIs, and data engineering. Design and deliver scalable solutions using Azure Integration Services, Databricks, and modern cloud technologies. Guide development of enterprise integrations connecting Dynamics 365 and other SaaS platforms. Build and enhance data platforms that support analytics, reporting, and AI-driven capabilities. Champion AI-assisted development, automation, DevSecOps, and continuous improvement across engineering teams. Partner with architects, product managers, security, and business stakeholders to deliver secure, scalable technology solutions. Contribute hands-on to architecture, code reviews, technical design, and complex engineering initiatives as a player-coach. QualificationsRequired Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience). 8+ years of software, platform, or cloud engineering experience, including 2+ years leading or managing technical teams. Strong experience with Azure cloud services, API design, systems integration, and enterprise application development. Experience with data engineering concepts, SQL, Databricks, Spark, or similar modern data platforms. Hands-on experience with C#/.NET or comparable development frameworks. Knowledge of CI/CD, DevSecOps, infrastructure as code, automated testing, and cloud engineering best practices. Excellent communication, leadership, and stakeholder management skills. Preferred Qualifications Experience with Azure Integration Services, Dynamics 365, Databricks, Microsoft Entra External ID, and Power BI. Experience implementing AI-assisted software development practices. Experience within a membership association, nonprofit, or professional services organization. Microsoft Azure and Databricks certifications are a plus. Equal Opportunity Employer The Institute of Internal Auditors (IIA) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
09/20/2026
Full time
Job Description Job Description Senior, Manager Technical Platform Lead Location: Lake Mary, FL (Hybrid) Department: Technology, Product & Experience (TPX) Reports To: Senior Director, Enterprise Platforms & Automation Status: Full-Time Exempt About The IIA The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We are dedicated to advancing the profession worldwide through education, advocacy, certifications, and professional resources. Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we provide a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact. Why Join The IIA? Make a global impact by advancing the internal audit profession. Work in a collaborative, values-driven culture. Be part of an organization that values innovation and continuous learning. Grow your career while contributing to meaningful work that strengthens organizations around the world. Join a team committed to integrity, accountability, and putting people first. Position Summary The Sr. Manager, Technical Platform Lead is a hands-on engineering leader responsible for guiding IIA's platform, integration, and data engineering initiatives while leading and developing a team of engineers. This player-coach role combines technical leadership with people management, driving the design, development, and delivery of scalable cloud solutions that power the organization's digital ecosystem. Working across Azure, Databricks, APIs, and enterprise SaaS platforms, you'll help shape the future of IIA's technology landscape while fostering engineering excellence, innovation, and AI-enabled development practices. Work Arrangement This is a hybrid position based in Lake Mary, Florida , combining in-office collaboration with remote work. What You'll Do Lead a team of engineers through coaching, mentoring, performance management, and technical leadership. Establish engineering standards and best practices for cloud platforms, integrations, APIs, and data engineering. Design and deliver scalable solutions using Azure Integration Services, Databricks, and modern cloud technologies. Guide development of enterprise integrations connecting Dynamics 365 and other SaaS platforms. Build and enhance data platforms that support analytics, reporting, and AI-driven capabilities. Champion AI-assisted development, automation, DevSecOps, and continuous improvement across engineering teams. Partner with architects, product managers, security, and business stakeholders to deliver secure, scalable technology solutions. Contribute hands-on to architecture, code reviews, technical design, and complex engineering initiatives as a player-coach. QualificationsRequired Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience). 8+ years of software, platform, or cloud engineering experience, including 2+ years leading or managing technical teams. Strong experience with Azure cloud services, API design, systems integration, and enterprise application development. Experience with data engineering concepts, SQL, Databricks, Spark, or similar modern data platforms. Hands-on experience with C#/.NET or comparable development frameworks. Knowledge of CI/CD, DevSecOps, infrastructure as code, automated testing, and cloud engineering best practices. Excellent communication, leadership, and stakeholder management skills. Preferred Qualifications Experience with Azure Integration Services, Dynamics 365, Databricks, Microsoft Entra External ID, and Power BI. Experience implementing AI-assisted software development practices. Experience within a membership association, nonprofit, or professional services organization. Microsoft Azure and Databricks certifications are a plus. Equal Opportunity Employer The Institute of Internal Auditors (IIA) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Job Description Job Description Description Technical Lead - Microsoft Technologies (.NET, Azure, Angular, AI) Preference will be given to candidates located in Dallas, TX, New Jersey or New York City metro area who are willing to have an insite interview, and/or work a hybrid schedule. About Hallmark Health Care Solutions At Hallmark Health Care Solutions, what we do and how we do it go hand in hand. We bring a relentless focus to both our products and our people-grounded in curiosity, a bias for action, accountability and ownership, strong judgment, and a willingness to challenge the status quo in pursuit of better outcomes. Hallmark Health Care Solutions is led by passionate experts with an average of 20+ years' experience in IT, nursing, process engineering, finance, and healthcare. We are committed to strengthening communities by producing technologies, support services, and thought leadership that tangibly improve patient care and community health outcomes. Position Summary Seeking a hands-on Technical Lead with strong Microsoft stack, Azure, Angular, and cloud-native application expertise. The ideal candidate will lead teams, design scalable solutions, and drive engineering best practices. Experience with Azure AI, Azure OpenAI, or similar platforms is required. The role combines technical leadership, hands-on development, code reviews, architecture guidance, and mentoring. Key Responsibilities Software Development Design and develop scalable enterprise applications using C#, .NET Core/.NET 8+, ASP.NET Core, and Web APIs. Develop modern, responsive front-end applications using Angular and TypeScript. Build secure RESTful APIs and microservices. Optimize application performance, scalability, and reliability. Troubleshoot complex production issues and provide root cause analysis. Exposure to Basic Azure Cloud & Infrastructure Management and services like AKS, Service Bus, App Insights etc . Design and implement authentication and authorization using Microsoft Entra ID (Azure AD) and Azure AD B2C (Microsoft Entra External ID). Candidate should have practical experience implementing AI solutions, Should have exposure to Database design & Performance optimization AI Solution Design & Delivery Understand business problems and translate them into scalable AI/ML and Generative AI solutions. Design, develop, and deploy enterprise-grade AI systems with a strong focus on reliability, scalability, monitoring, and measurable outcomes. Lead or contribute to multiple AI initiatives simultaneously while coordinating with engineering leads, product managers, architects, and offshore teams. Technical Leadership Lead one or more Agile development teams delivering enterprise SaaS applications. Provide technical direction and architectural guidance throughout the software development lifecycle. Establish and enforce coding standards, design principles, and development best practices. Conduct thorough code reviews and ensure high-quality, maintainable code. Mentor developers and help improve their technical capabilities. Participate in sprint planning, backlog refinement, estimation, and technical design discussions. Drive engineering excellence through automation, quality, and continuous improvement. Candidate will be working closely with Product Managers, Architects, QA Engineers, DevOps Engineers, and Business Analysts. Skills, Knowledge & Expertise Required Qualifications Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). 8+ years of software development experience using Microsoft technologies. 3+ years leading engineering teams or serving as a Technical Lead Expert-level proficiency in: C# .NET Core / .NET 6/7/8 ASP.NET Core Web APIs Entity Framework Core SQL Server Strong experience with Angular (v12+) and TypeScript. 2+ years of software engineering experience with at least 3+ years focused on AI/ML and Generative AI initiatives. Strong hands-on experience building and deploying production AI systems. Experience delivering AI initiatives independently in enterprise environments. Strong understanding of LLMs, Agentic AI architectures, and RAG systems. Extensive experience designing and developing cloud-native applications on Microsoft Azure. Strong understanding of Microservices Architecture and Domain-Driven Design (DDD). Experience implementing CI/CD pipelines using Azure DevOps or GitHub Actions. Strong knowledge of Azure AD, Azure AD B2C (Microsoft Entra External ID), OAuth 2.0, and JWT. Excellent debugging, troubleshooting, and performance optimization skills. Experience conducting technical design reviews and code reviews. Job Benefits Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled $3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan Unlimited Paid Time Off Pre-Tax and Roth 401(K) Retirement Options On-Site Gym, Free Parking, and Provided Lunches 3 Times per Week in the Dallas Office! Hallmark Health Care Solutions, Inc is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. HHCS reserves the right to amend the job description, duties or qualifications based on company needs. By applying to Hallmark Health Care Solutions, your application and all supplemental information is subject to our Privacy Policy. When clicking "Apply", you will be redirected to our Applicant Tracking System, Pinpoint.
09/20/2026
Full time
Job Description Job Description Description Technical Lead - Microsoft Technologies (.NET, Azure, Angular, AI) Preference will be given to candidates located in Dallas, TX, New Jersey or New York City metro area who are willing to have an insite interview, and/or work a hybrid schedule. About Hallmark Health Care Solutions At Hallmark Health Care Solutions, what we do and how we do it go hand in hand. We bring a relentless focus to both our products and our people-grounded in curiosity, a bias for action, accountability and ownership, strong judgment, and a willingness to challenge the status quo in pursuit of better outcomes. Hallmark Health Care Solutions is led by passionate experts with an average of 20+ years' experience in IT, nursing, process engineering, finance, and healthcare. We are committed to strengthening communities by producing technologies, support services, and thought leadership that tangibly improve patient care and community health outcomes. Position Summary Seeking a hands-on Technical Lead with strong Microsoft stack, Azure, Angular, and cloud-native application expertise. The ideal candidate will lead teams, design scalable solutions, and drive engineering best practices. Experience with Azure AI, Azure OpenAI, or similar platforms is required. The role combines technical leadership, hands-on development, code reviews, architecture guidance, and mentoring. Key Responsibilities Software Development Design and develop scalable enterprise applications using C#, .NET Core/.NET 8+, ASP.NET Core, and Web APIs. Develop modern, responsive front-end applications using Angular and TypeScript. Build secure RESTful APIs and microservices. Optimize application performance, scalability, and reliability. Troubleshoot complex production issues and provide root cause analysis. Exposure to Basic Azure Cloud & Infrastructure Management and services like AKS, Service Bus, App Insights etc . Design and implement authentication and authorization using Microsoft Entra ID (Azure AD) and Azure AD B2C (Microsoft Entra External ID). Candidate should have practical experience implementing AI solutions, Should have exposure to Database design & Performance optimization AI Solution Design & Delivery Understand business problems and translate them into scalable AI/ML and Generative AI solutions. Design, develop, and deploy enterprise-grade AI systems with a strong focus on reliability, scalability, monitoring, and measurable outcomes. Lead or contribute to multiple AI initiatives simultaneously while coordinating with engineering leads, product managers, architects, and offshore teams. Technical Leadership Lead one or more Agile development teams delivering enterprise SaaS applications. Provide technical direction and architectural guidance throughout the software development lifecycle. Establish and enforce coding standards, design principles, and development best practices. Conduct thorough code reviews and ensure high-quality, maintainable code. Mentor developers and help improve their technical capabilities. Participate in sprint planning, backlog refinement, estimation, and technical design discussions. Drive engineering excellence through automation, quality, and continuous improvement. Candidate will be working closely with Product Managers, Architects, QA Engineers, DevOps Engineers, and Business Analysts. Skills, Knowledge & Expertise Required Qualifications Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). 8+ years of software development experience using Microsoft technologies. 3+ years leading engineering teams or serving as a Technical Lead Expert-level proficiency in: C# .NET Core / .NET 6/7/8 ASP.NET Core Web APIs Entity Framework Core SQL Server Strong experience with Angular (v12+) and TypeScript. 2+ years of software engineering experience with at least 3+ years focused on AI/ML and Generative AI initiatives. Strong hands-on experience building and deploying production AI systems. Experience delivering AI initiatives independently in enterprise environments. Strong understanding of LLMs, Agentic AI architectures, and RAG systems. Extensive experience designing and developing cloud-native applications on Microsoft Azure. Strong understanding of Microservices Architecture and Domain-Driven Design (DDD). Experience implementing CI/CD pipelines using Azure DevOps or GitHub Actions. Strong knowledge of Azure AD, Azure AD B2C (Microsoft Entra External ID), OAuth 2.0, and JWT. Excellent debugging, troubleshooting, and performance optimization skills. Experience conducting technical design reviews and code reviews. Job Benefits Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled $3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan Unlimited Paid Time Off Pre-Tax and Roth 401(K) Retirement Options On-Site Gym, Free Parking, and Provided Lunches 3 Times per Week in the Dallas Office! Hallmark Health Care Solutions, Inc is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. HHCS reserves the right to amend the job description, duties or qualifications based on company needs. By applying to Hallmark Health Care Solutions, your application and all supplemental information is subject to our Privacy Policy. When clicking "Apply", you will be redirected to our Applicant Tracking System, Pinpoint.
Job Description Job Description Position Summary Centre Technologies is seeking an experienced Technical Lead to serve as the senior technical resource within our client-facing service delivery teams. As a Technical Lead, you will work closely with Service Delivery Managers, vCIOs, and technical consultants to resolve complex technical issues, provide strategic guidance, improve customer environments, and elevate the technical capabilities of the team. You will act as the technical expert for a portfolio of customers, developing a deep understanding of their environments and helping drive technology decisions that improve reliability, security, performance, and business outcomes. This role is ideal for a highly skilled engineer who enjoys solving complex technical challenges while influencing customer strategy and mentoring other technical professionals. Essential Duties and Responsibilities Technical Escalation Leadership Serve as the highest-level technical escalation resource within assigned Client Services Team. Troubleshoot and resolve complex infrastructure, cloud, networking, endpoint, and security issues. Lead root cause analysis efforts for recurring or high-impact incidents. Provide technical leadership during critical outages and service interruptions. Communicate clearly and effectively with customers, internal stakeholders, and other service delivery teams throughout technical escalations. Maintain ownership of escalated issues through resolution. Customer Environment Ownership Develop and maintain deep technical knowledge of assigned customer environments. Review ticket trends, recurring incidents, and operational risks to identify improvement opportunities. Perform proactive assessments focused on security, stability, scalability, and operational maturity. Ensure customer environments align with Centre standards and best practices. Drive continuous improvement initiatives that reduce support volume and improve customer outcomes. Strategic Technology Guidance Partner with vCIOs and Service Delivery Managers to provide technical insight during customer planning discussions. Assist in the development of customer technology roadmaps and strategic recommendations. Evaluate technical risks and assist in prioritizing remediation efforts. Identify opportunities for modernization, automation, and operational improvement. Provide technical consultation regarding cloud, security, infrastructure, and Microsoft technology investments. Team Development & Technical Influence Mentor Tier 1 and Tier 2 consultants through technical coaching and guidance. Assist with technical training and knowledge-sharing initiatives. Review troubleshooting approaches and assist team members with challenging technical issues. Promote technical excellence, accountability, and continuous learning. Serve as a trusted technical resource for peers across the organization. Operational Excellence Maintain accurate and thorough technical documentation. Contribute to process improvements and service delivery initiatives. Support change management and implementation planning. Participate in escalation and after-hours support requests as required. Required Experience 6+ years of progressive IT infrastructure or managed services experience. Experience supporting multiple customer environments simultaneously. Advanced troubleshooting experience across Microsoft, cloud, networking, and security platforms. Strong customer-facing communication skills. Proven ability to explain technical concepts to non-technical audiences. Experience providing technical leadership without direct management responsibilities. Technical Expertise Microsoft Technologies: Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint Online, Teams, Active Directory, Group Policy, Windows Server. Cloud & Virtualization: Microsoft Azure, Azure Virtual Machines & Virtual Desktops, Storage & Networking, Identity Management, VMware vSphere, Hyper-V. Networking: TCP/IP, DNS, DHCP, VPN technologies, VLANs, routing and switching, wireless networking, firewall administration. Security: Multi-Factor Authentication, Conditional Access, Endpoint Protection, Vulnerability Management, Identity Security, Incident Response, security best practices. Backup & Recovery: Backup administration, disaster recovery planning, business continuity solutions, restore testing and validation. Powered by JazzHR O6u6SCI3Pp
09/20/2026
Full time
Job Description Job Description Position Summary Centre Technologies is seeking an experienced Technical Lead to serve as the senior technical resource within our client-facing service delivery teams. As a Technical Lead, you will work closely with Service Delivery Managers, vCIOs, and technical consultants to resolve complex technical issues, provide strategic guidance, improve customer environments, and elevate the technical capabilities of the team. You will act as the technical expert for a portfolio of customers, developing a deep understanding of their environments and helping drive technology decisions that improve reliability, security, performance, and business outcomes. This role is ideal for a highly skilled engineer who enjoys solving complex technical challenges while influencing customer strategy and mentoring other technical professionals. Essential Duties and Responsibilities Technical Escalation Leadership Serve as the highest-level technical escalation resource within assigned Client Services Team. Troubleshoot and resolve complex infrastructure, cloud, networking, endpoint, and security issues. Lead root cause analysis efforts for recurring or high-impact incidents. Provide technical leadership during critical outages and service interruptions. Communicate clearly and effectively with customers, internal stakeholders, and other service delivery teams throughout technical escalations. Maintain ownership of escalated issues through resolution. Customer Environment Ownership Develop and maintain deep technical knowledge of assigned customer environments. Review ticket trends, recurring incidents, and operational risks to identify improvement opportunities. Perform proactive assessments focused on security, stability, scalability, and operational maturity. Ensure customer environments align with Centre standards and best practices. Drive continuous improvement initiatives that reduce support volume and improve customer outcomes. Strategic Technology Guidance Partner with vCIOs and Service Delivery Managers to provide technical insight during customer planning discussions. Assist in the development of customer technology roadmaps and strategic recommendations. Evaluate technical risks and assist in prioritizing remediation efforts. Identify opportunities for modernization, automation, and operational improvement. Provide technical consultation regarding cloud, security, infrastructure, and Microsoft technology investments. Team Development & Technical Influence Mentor Tier 1 and Tier 2 consultants through technical coaching and guidance. Assist with technical training and knowledge-sharing initiatives. Review troubleshooting approaches and assist team members with challenging technical issues. Promote technical excellence, accountability, and continuous learning. Serve as a trusted technical resource for peers across the organization. Operational Excellence Maintain accurate and thorough technical documentation. Contribute to process improvements and service delivery initiatives. Support change management and implementation planning. Participate in escalation and after-hours support requests as required. Required Experience 6+ years of progressive IT infrastructure or managed services experience. Experience supporting multiple customer environments simultaneously. Advanced troubleshooting experience across Microsoft, cloud, networking, and security platforms. Strong customer-facing communication skills. Proven ability to explain technical concepts to non-technical audiences. Experience providing technical leadership without direct management responsibilities. Technical Expertise Microsoft Technologies: Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint Online, Teams, Active Directory, Group Policy, Windows Server. Cloud & Virtualization: Microsoft Azure, Azure Virtual Machines & Virtual Desktops, Storage & Networking, Identity Management, VMware vSphere, Hyper-V. Networking: TCP/IP, DNS, DHCP, VPN technologies, VLANs, routing and switching, wireless networking, firewall administration. Security: Multi-Factor Authentication, Conditional Access, Endpoint Protection, Vulnerability Management, Identity Security, Incident Response, security best practices. Backup & Recovery: Backup administration, disaster recovery planning, business continuity solutions, restore testing and validation. Powered by JazzHR O6u6SCI3Pp
Job Description Job Description AURIGA JOB POSTING Auriga Corporation was established in 1990, to provide high-quality design, engineering and project management services for Electric Power, Telecommunication and Information Technology systems. Auriga's cliental includes: investor owned and municipal utilities, rail and transit agencies, federal, state and local government agencies, and international public and private sector organizations. Auriga Corporation currently has following vacancies in the Los Angeles, California Office: Microsoft 365 & Azure Architect Job Responsibilities: Own the architecture, configuration baseline, and lifecycle of the M365 tenant supporting active directory accounts, including Exchange Online, SharePoint Online, OneDrive, Teams etc. Define and enforce tenant-wide policies for identity, licensing, data loss prevention, retention, eDiscovery, best practices and information protection. Lead remediation of legacy configurations, technical debt, and drift accumulated in the existing M365 environment, with a clear roadmap to a hardened target state. Manage hybrid identity through Entra ID (Azure AD), Entra Connect, Conditional Access, and PIM, including integration with on-premises Active Directory and downstream applications. Govern Microsoft licensing strategy across E3, E5, and add-on SKUs to align entitlements with security requirements and budget constraints. Architect and operate Azure subscriptions, management groups, and policy structures aligned to Microsoft Cloud Adoption Framework and Zero Trust principles. Design, harden, and optimize Azure Virtual Machines and supporting services, including VM sizing, availability sets, scale sets, disk encryption, backup, patching, and Just-in-Time access. Implement and tune Microsoft Defender for Cloud, Defender for Servers, Microsoft Sentinel, and Azure Monitor to deliver actionable telemetry to the SOC. Partner directly with the Cybersecurity organization to translate security requirements into enforceable Microsoft platform controls. Implement and continuously improve Conditional Access, MFA, privileged access management, and identity governance across all M365 and Azure workloads. Maintain alignment with NIST 800-53 where applicable, CIS Microsoft 365 and Azure Benchmarks, and any state and federal mandates relevant to a transit agency. Establish secure configuration baselines for collaboration tooling that account for the operational realities of a 24/7 transit workforce. Minimum Requirements: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field. Equivalent professional experience considered in lieu of a degree. Minimum 8 years of progressive experience designing and operating enterprise Microsoft environments, with at least 5 years focused on M365 and Azure at scale. Expert-level command of Microsoft 365 administration, including hands-on experience with tenants of 10,000 accounts or more. Demonstrated expertise in Azure IaaS and PaaS, with deep knowledge of Azure Virtual Machines, networking, storage, identity, and governance. Strong working knowledge of Active Directory, Group Policy, Windows Server, certificate services, and traditional on-premises Microsoft infrastructure. Proven track record applying NIST, CIS, or equivalent frameworks to Microsoft cloud environments. Proficiency with PowerShell, including Microsoft Graph, Exchange Online, and Azure modules. Excellent written and verbal communication skills, with the ability to brief both engineers and executives. Preferred Qualifications: Prior experience in a government, transit, utility, or other regulated public sector environment. Active Microsoft certifications such as Azure Solutions Architect Expert, Cybersecurity Architect Expert, Identity and Access Administrator, or Microsoft 365 Administrator Expert. Experience with Microsoft Sentinel, Defender XDR, Purview, and Intune at enterprise scale. CISSP, CCSP, or equivalent senior security certification. Hands-on experience with infrastructure-as-code, CI/CD pipelines, and GitHub or Azure DevOps in a controlled-change environment. Auriga is an Equal Opportunity Employer. Auriga provides compensation and benefits commensurate with the qualifications and experience.
09/19/2026
Full time
Job Description Job Description AURIGA JOB POSTING Auriga Corporation was established in 1990, to provide high-quality design, engineering and project management services for Electric Power, Telecommunication and Information Technology systems. Auriga's cliental includes: investor owned and municipal utilities, rail and transit agencies, federal, state and local government agencies, and international public and private sector organizations. Auriga Corporation currently has following vacancies in the Los Angeles, California Office: Microsoft 365 & Azure Architect Job Responsibilities: Own the architecture, configuration baseline, and lifecycle of the M365 tenant supporting active directory accounts, including Exchange Online, SharePoint Online, OneDrive, Teams etc. Define and enforce tenant-wide policies for identity, licensing, data loss prevention, retention, eDiscovery, best practices and information protection. Lead remediation of legacy configurations, technical debt, and drift accumulated in the existing M365 environment, with a clear roadmap to a hardened target state. Manage hybrid identity through Entra ID (Azure AD), Entra Connect, Conditional Access, and PIM, including integration with on-premises Active Directory and downstream applications. Govern Microsoft licensing strategy across E3, E5, and add-on SKUs to align entitlements with security requirements and budget constraints. Architect and operate Azure subscriptions, management groups, and policy structures aligned to Microsoft Cloud Adoption Framework and Zero Trust principles. Design, harden, and optimize Azure Virtual Machines and supporting services, including VM sizing, availability sets, scale sets, disk encryption, backup, patching, and Just-in-Time access. Implement and tune Microsoft Defender for Cloud, Defender for Servers, Microsoft Sentinel, and Azure Monitor to deliver actionable telemetry to the SOC. Partner directly with the Cybersecurity organization to translate security requirements into enforceable Microsoft platform controls. Implement and continuously improve Conditional Access, MFA, privileged access management, and identity governance across all M365 and Azure workloads. Maintain alignment with NIST 800-53 where applicable, CIS Microsoft 365 and Azure Benchmarks, and any state and federal mandates relevant to a transit agency. Establish secure configuration baselines for collaboration tooling that account for the operational realities of a 24/7 transit workforce. Minimum Requirements: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field. Equivalent professional experience considered in lieu of a degree. Minimum 8 years of progressive experience designing and operating enterprise Microsoft environments, with at least 5 years focused on M365 and Azure at scale. Expert-level command of Microsoft 365 administration, including hands-on experience with tenants of 10,000 accounts or more. Demonstrated expertise in Azure IaaS and PaaS, with deep knowledge of Azure Virtual Machines, networking, storage, identity, and governance. Strong working knowledge of Active Directory, Group Policy, Windows Server, certificate services, and traditional on-premises Microsoft infrastructure. Proven track record applying NIST, CIS, or equivalent frameworks to Microsoft cloud environments. Proficiency with PowerShell, including Microsoft Graph, Exchange Online, and Azure modules. Excellent written and verbal communication skills, with the ability to brief both engineers and executives. Preferred Qualifications: Prior experience in a government, transit, utility, or other regulated public sector environment. Active Microsoft certifications such as Azure Solutions Architect Expert, Cybersecurity Architect Expert, Identity and Access Administrator, or Microsoft 365 Administrator Expert. Experience with Microsoft Sentinel, Defender XDR, Purview, and Intune at enterprise scale. CISSP, CCSP, or equivalent senior security certification. Hands-on experience with infrastructure-as-code, CI/CD pipelines, and GitHub or Azure DevOps in a controlled-change environment. Auriga is an Equal Opportunity Employer. Auriga provides compensation and benefits commensurate with the qualifications and experience.
Job Description Job Description About the Company : Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high-quality standards, and exceptional customer service. Security Engineer - Network & Identity: The Security Engineer (Network & Identity) is a hands-on engineering role within the IT team responsible for designing, implementing, securing, and automating Sungrow USA's network security, PKI and certificate management, and identity & access infrastructure across on-premises, cloud, and SaaS environments. This role serves as the technical owner for network security architecture, cryptographic services, certificate lifecycle management, authentication, and access controls. The position focuses on Zero Trust security, network segmentation, certificate-based authentication, and identity protection to reduce organizational risk and enable secure business operations and platform ownership rather than SOC operations, threat monitoring, or incident response. Essential Duties and Responsibilities: Network Security Design, implement, and maintain secure enterprise network architectures across corporate offices, data centers, cloud platforms, and remote workforce environments. Architect network segmentation, Zero Trust access controls, and secure connectivity standards using Fortinet and Zscaler security solutions. Develop and maintain Zero Trust architectures across network, identity, endpoint, application, and cloud environments. Design and administer secure remote access using Zscaler Private Access, VPN technologies, and identity-aware access controls. Manage firewall policies, network security controls, routing security, DNS security, and hybrid-cloud connectivity. Design and support Network Access Control architectures using IEEE 802.1X, RADIUS, and certificate-based authentication. Assess network security posture, develop remediation plans, and drive continuous security improvements. Cryptography, PKI & Certificate Management Own the enterprise PKI, cryptography, and certificate lifecycle management architecture, standards, and governance program. Design and manage certificate-based authentication and machine identity solutions for users, devices, servers, applications, cloud workloads, and network infrastructure across Azure, AWS, and hybrid environments. Implement and maintain certificate lifecycle automation using Microsoft Cloud PKI, Keyfactor, CyberArk Certificate Manager, EJBCA, DigiCert, AppViewX, or comparable platforms. Manage certificate issuance, enrollment, discovery, deployment, monitoring, renewal, revocation, auditing, and compliance across the enterprise. Design and support cryptographic services and certificate-based security controls, including TLS/mTLS, code signing, PKI trust hierarchies, certificate-based authentication, SCEP, PKCS, and machine identities. Establish PKI and cryptographic standards, key management practices, and security controls to support Zero Trust, regulatory compliance, and enterprise security requirements. Troubleshoot and resolve complex certificate, cryptographic, trust chain, authentication, and secure communications issues across enterprise systems and applications. Identity & Access Define authentication and authorization standards for workforce, partner, application, service, and machine identities. Design, implement, and maintain Microsoft Entra ID architecture, tenant governance, and identity security controls. Develop, test, and enforce Conditional Access policies and Zero Trust access controls. Implement and maintain MFA, passwordless authentication, phishing-resistant authentication, and Microsoft Entra ID Protection capabilities. Design and support enterprise SSO and federation integrations using SAML, OAuth 2.0, OpenID Connect, and SCIM. Implement least-privilege and risk-based access models across enterprise platforms. Administer RBAC, administrative separation, Microsoft Entra Privileged Identity Management, and least-privilege access controls. Govern application registrations, service principals, enterprise applications, API permissions, and managed identities. Support B2B collaboration, guest-user governance, external workforce access, and third-party identity integrations. Design and implement security controls across Microsoft Azure and AWS environments. Apply least privilege, RBAC, encryption, secrets management, and secure configuration standards to on-prem and cloud resources. Automate identity provisioning and deprovisioning, access governance, certificate management, configuration validation, and security operations. Create reusable secure-by-default templates and reduce manual administration through automation and orchestration Conduct access reviews, entitlement certifications, and identity governance activities. Education or Desired License and Certificates: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field, or equivalent professional experience. Microsoft Certified: Identity and Access Administrator Associate (SC-300) preferred. Microsoft Certified: Azure Security Engineer Associate (AZ-500) preferred. CCNA, Fortinet, Zscaler, AWS Security, CISSP, CISM, Terraform, or relevant PKI certification preferred Preferred Experience & Qualifications: 5+ years of experience in security engineering, identity & access management (IAM), network security, cloud security, or a related enterprise IT discipline. Hands-on experience with Microsoft Entra ID, including Conditional Access, MFA, SSO, Identity Protection, PIM, RBAC, identity governance, and modern authentication protocols (SAML, OAuth, OpenID Connect, SCIM). Experience designing, implementing, and securing enterprise identity, privileged access, and machine identity solutions across hybrid and multi-cloud environments. Hands-on experience with Fortinet, Zscaler (ZIA/ZPA), Zero Trust architectures, least-privilege access models, and network security controls. Experience designing and operating enterprise PKI, certificate lifecycle management, certificate-based authentication, and machine identity platforms such as Keyfactor, DigiCert, EJBCA, AppViewX, CyberArk Certificate Manager, or similar solutions. Experience securing Azure and AWS environments, including identity, networking, encryption, secrets management, logging, and security monitoring. Experience with PAM and IGA platforms such as CyberArk, Delinea, BeyondTrust, SailPoint, Saviynt, or similar technologies. Experience integrating identity, network, cloud, and security telemetry with SIEM and security operations platforms. Strong automation and Infrastructure as Code skills using PowerShell, Python, Microsoft Graph API, REST APIs, Terraform, or similar technologies. Strong troubleshooting skills across authentication, federation, certificates, PKI, network security, cloud access, application integrations, and enterprise identity services. Knowledge of cybersecurity and compliance frameworks including SOC 2, ISO/IEC 27001, NIST CSF, NIST 800-63, CIS Controls, Zero Trust, and NERC CIP. Competencies: Mandarin fluency preferred but not required. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Excellent communication, stakeholder management, and technical documentation skills. Strong organization, attention to detail, initiative, and ownership. Ability to balance security, reliability, usability, scalability, and business requirements. Proactive approach to automation, standardization, and continuous improvement. Travel 5%-20% Work Location and Status: Full time, Hybrid at any Sungrow USA office in Phoenix, Costa Mesa, or Houston No visa sponsorship Compensation: Compensation commensurate with experience Competitive salary and annual bonus eligibility Comprehensive benefits package including health, dental, vision, and retirement plans Strong personal and company growth opportunities Sungrow is an equal opportunity employer. Due to strong interest in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.
09/19/2026
Full time
Job Description Job Description About the Company : Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high-quality standards, and exceptional customer service. Security Engineer - Network & Identity: The Security Engineer (Network & Identity) is a hands-on engineering role within the IT team responsible for designing, implementing, securing, and automating Sungrow USA's network security, PKI and certificate management, and identity & access infrastructure across on-premises, cloud, and SaaS environments. This role serves as the technical owner for network security architecture, cryptographic services, certificate lifecycle management, authentication, and access controls. The position focuses on Zero Trust security, network segmentation, certificate-based authentication, and identity protection to reduce organizational risk and enable secure business operations and platform ownership rather than SOC operations, threat monitoring, or incident response. Essential Duties and Responsibilities: Network Security Design, implement, and maintain secure enterprise network architectures across corporate offices, data centers, cloud platforms, and remote workforce environments. Architect network segmentation, Zero Trust access controls, and secure connectivity standards using Fortinet and Zscaler security solutions. Develop and maintain Zero Trust architectures across network, identity, endpoint, application, and cloud environments. Design and administer secure remote access using Zscaler Private Access, VPN technologies, and identity-aware access controls. Manage firewall policies, network security controls, routing security, DNS security, and hybrid-cloud connectivity. Design and support Network Access Control architectures using IEEE 802.1X, RADIUS, and certificate-based authentication. Assess network security posture, develop remediation plans, and drive continuous security improvements. Cryptography, PKI & Certificate Management Own the enterprise PKI, cryptography, and certificate lifecycle management architecture, standards, and governance program. Design and manage certificate-based authentication and machine identity solutions for users, devices, servers, applications, cloud workloads, and network infrastructure across Azure, AWS, and hybrid environments. Implement and maintain certificate lifecycle automation using Microsoft Cloud PKI, Keyfactor, CyberArk Certificate Manager, EJBCA, DigiCert, AppViewX, or comparable platforms. Manage certificate issuance, enrollment, discovery, deployment, monitoring, renewal, revocation, auditing, and compliance across the enterprise. Design and support cryptographic services and certificate-based security controls, including TLS/mTLS, code signing, PKI trust hierarchies, certificate-based authentication, SCEP, PKCS, and machine identities. Establish PKI and cryptographic standards, key management practices, and security controls to support Zero Trust, regulatory compliance, and enterprise security requirements. Troubleshoot and resolve complex certificate, cryptographic, trust chain, authentication, and secure communications issues across enterprise systems and applications. Identity & Access Define authentication and authorization standards for workforce, partner, application, service, and machine identities. Design, implement, and maintain Microsoft Entra ID architecture, tenant governance, and identity security controls. Develop, test, and enforce Conditional Access policies and Zero Trust access controls. Implement and maintain MFA, passwordless authentication, phishing-resistant authentication, and Microsoft Entra ID Protection capabilities. Design and support enterprise SSO and federation integrations using SAML, OAuth 2.0, OpenID Connect, and SCIM. Implement least-privilege and risk-based access models across enterprise platforms. Administer RBAC, administrative separation, Microsoft Entra Privileged Identity Management, and least-privilege access controls. Govern application registrations, service principals, enterprise applications, API permissions, and managed identities. Support B2B collaboration, guest-user governance, external workforce access, and third-party identity integrations. Design and implement security controls across Microsoft Azure and AWS environments. Apply least privilege, RBAC, encryption, secrets management, and secure configuration standards to on-prem and cloud resources. Automate identity provisioning and deprovisioning, access governance, certificate management, configuration validation, and security operations. Create reusable secure-by-default templates and reduce manual administration through automation and orchestration Conduct access reviews, entitlement certifications, and identity governance activities. Education or Desired License and Certificates: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field, or equivalent professional experience. Microsoft Certified: Identity and Access Administrator Associate (SC-300) preferred. Microsoft Certified: Azure Security Engineer Associate (AZ-500) preferred. CCNA, Fortinet, Zscaler, AWS Security, CISSP, CISM, Terraform, or relevant PKI certification preferred Preferred Experience & Qualifications: 5+ years of experience in security engineering, identity & access management (IAM), network security, cloud security, or a related enterprise IT discipline. Hands-on experience with Microsoft Entra ID, including Conditional Access, MFA, SSO, Identity Protection, PIM, RBAC, identity governance, and modern authentication protocols (SAML, OAuth, OpenID Connect, SCIM). Experience designing, implementing, and securing enterprise identity, privileged access, and machine identity solutions across hybrid and multi-cloud environments. Hands-on experience with Fortinet, Zscaler (ZIA/ZPA), Zero Trust architectures, least-privilege access models, and network security controls. Experience designing and operating enterprise PKI, certificate lifecycle management, certificate-based authentication, and machine identity platforms such as Keyfactor, DigiCert, EJBCA, AppViewX, CyberArk Certificate Manager, or similar solutions. Experience securing Azure and AWS environments, including identity, networking, encryption, secrets management, logging, and security monitoring. Experience with PAM and IGA platforms such as CyberArk, Delinea, BeyondTrust, SailPoint, Saviynt, or similar technologies. Experience integrating identity, network, cloud, and security telemetry with SIEM and security operations platforms. Strong automation and Infrastructure as Code skills using PowerShell, Python, Microsoft Graph API, REST APIs, Terraform, or similar technologies. Strong troubleshooting skills across authentication, federation, certificates, PKI, network security, cloud access, application integrations, and enterprise identity services. Knowledge of cybersecurity and compliance frameworks including SOC 2, ISO/IEC 27001, NIST CSF, NIST 800-63, CIS Controls, Zero Trust, and NERC CIP. Competencies: Mandarin fluency preferred but not required. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Excellent communication, stakeholder management, and technical documentation skills. Strong organization, attention to detail, initiative, and ownership. Ability to balance security, reliability, usability, scalability, and business requirements. Proactive approach to automation, standardization, and continuous improvement. Travel 5%-20% Work Location and Status: Full time, Hybrid at any Sungrow USA office in Phoenix, Costa Mesa, or Houston No visa sponsorship Compensation: Compensation commensurate with experience Competitive salary and annual bonus eligibility Comprehensive benefits package including health, dental, vision, and retirement plans Strong personal and company growth opportunities Sungrow is an equal opportunity employer. Due to strong interest in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/18/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Specialist Director to join our Federal Advisory practice. Responsibilities: Assist in the design, engineering, and implementation of Zero Trust architectures (ZTA) across enterprise environments, ensuring alignment with CISA Zero Trust Maturity Models and federal mandates Collaborate with senior architects to integrate security controls into systems design, evaluating new tools / technologies to support a comprehensive defense-in-depth strategy Integrate security controls into the software development lifecycle (DevSecOps), perform application vulnerability assessments, and establish secure application onboarding processes for enterprise environments Support secure cloud migration initiatives, ensuring on-premise infrastructures and applications are safely transitioned to cloud environments (AWS, Azure, GCP) without compromising security postures or compliance requirements Implement / manage robust identity solutions, focusing on Identity, Credential, and Access Management (ICAM), Multi-Factor Authentication (MFA), and least-privilege access frameworks Ensure all security architectures and implementations comply with federal frameworks / standards, including NIST SP 800-53, NIST SP 800-207, Risk Management Framework (RMF), and Dod Cloud Computing Security Requirements Guide (SRG) Develop and tune use cases for Security Information and Event Management (SIEM) platforms and automate incident response workflows using Security Orchestration, Automation, and Response (SOAR) tools Monitor enterprise environments for anomalous activity, analyze security alerts, and assist in incident remediation efforts Qualifications: A minimum of eight years of cyber security engineering / solutions architecture experience; U.S. Federal government consulting experience preferred Bachelor's degree from an accredited college/university Preferred Certifications: CISSP (Certified Information Systems Security Professional), other relevant certifications (e.g. - CCSP, AWS Certified Security, Azure Security Engineer) Experience working within federal, DoD, or highly regulated environments with a strong understanding of federal compliance frameworks (NIST, RMF, FedRAMP) Experience planning and executing secure cloud migrations and managing native cloud security controls Experience / knowledge implementing and managing SIEM and SOAR platforms (e.g. - Splunk, Sentinel, Cortex XSOAR) Strong background in Identity and Access Management (e.g. - Okta, CyberArk, Microsoft Entra ID) Ability to travel as required to support firm engagements Applicant must possess a U.S. Government Secret clearance KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
09/16/2026
Full time
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Specialist Director to join our Federal Advisory practice. Responsibilities: Assist in the design, engineering, and implementation of Zero Trust architectures (ZTA) across enterprise environments, ensuring alignment with CISA Zero Trust Maturity Models and federal mandates Collaborate with senior architects to integrate security controls into systems design, evaluating new tools / technologies to support a comprehensive defense-in-depth strategy Integrate security controls into the software development lifecycle (DevSecOps), perform application vulnerability assessments, and establish secure application onboarding processes for enterprise environments Support secure cloud migration initiatives, ensuring on-premise infrastructures and applications are safely transitioned to cloud environments (AWS, Azure, GCP) without compromising security postures or compliance requirements Implement / manage robust identity solutions, focusing on Identity, Credential, and Access Management (ICAM), Multi-Factor Authentication (MFA), and least-privilege access frameworks Ensure all security architectures and implementations comply with federal frameworks / standards, including NIST SP 800-53, NIST SP 800-207, Risk Management Framework (RMF), and Dod Cloud Computing Security Requirements Guide (SRG) Develop and tune use cases for Security Information and Event Management (SIEM) platforms and automate incident response workflows using Security Orchestration, Automation, and Response (SOAR) tools Monitor enterprise environments for anomalous activity, analyze security alerts, and assist in incident remediation efforts Qualifications: A minimum of eight years of cyber security engineering / solutions architecture experience; U.S. Federal government consulting experience preferred Bachelor's degree from an accredited college/university Preferred Certifications: CISSP (Certified Information Systems Security Professional), other relevant certifications (e.g. - CCSP, AWS Certified Security, Azure Security Engineer) Experience working within federal, DoD, or highly regulated environments with a strong understanding of federal compliance frameworks (NIST, RMF, FedRAMP) Experience planning and executing secure cloud migrations and managing native cloud security controls Experience / knowledge implementing and managing SIEM and SOAR platforms (e.g. - Splunk, Sentinel, Cortex XSOAR) Strong background in Identity and Access Management (e.g. - Okta, CyberArk, Microsoft Entra ID) Ability to travel as required to support firm engagements Applicant must possess a U.S. Government Secret clearance KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/16/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Professional Technology Integration, Inc.
Atlanta, Georgia
Position: Service Desk Technician (Ref: 18542) Location: Atlanta, GA United States, 30329 Salary: $27.50/hr. Duration: 11 Months 7 Days - Contract Openings: 1 Deadline: 07/30/2026 Description: Location: Atlanta, GA (Hybrid) Schedule: Monday Friday, 8 Hours/Day We are seeking a proactive and customer-focused IT Service Desk Technician to provide first- and second-level technical support across our organization. In this role, you will serve as the primary point of contact for end-user IT inquiries diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This is a hybrid role based in the Atlanta area, supporting end-user endpoint devices, Microsoft 365 services, identity and access management, asset lifecycle management, and enterprise business applications. Key Responsibilities Customer Support: Serve as the initial contact for IT incidents and service requests via phone, email, chat, and desk-side support. Deliver high-quality customer service while adhering to established Service Level Agreements (SLAs). Incident & Request Management: Log, prioritize, categorize, and resolve tickets using enterprise ticketing software following ITIL best practices. Document troubleshooting steps, knowledge articles, and resolutions. Endpoint & Device Support: Configure, image, deploy, and support Windows 11 laptops and desktops. Install and troubleshoot desktop software, VPN, browsers, and Microsoft 365 suite applications. Support peripherals such as printers, docking stations, webcams, and mobile devices. Identity & Access Management: Create, update, and disable user accounts in Active Directory and cloud identity environments. Manage password resets, Multi-Factor Authentication (MFA), and user access provisioning/onboarding/offboarding. Collaboration Tools & Cloud Services: Assist users with Microsoft 365 productivity and collaboration tools (Teams, Outlook, OneDrive, SharePoint Online) and troubleshoot authentication or licensing issues. Hardware Asset Management: Inventory, track, assign, deploy, and recover hardware assets throughout their lifecycle. Assist with asset reconciliation and inventory audits. Cross-Team Collaboration: Coordinate with infrastructure, cybersecurity, and engineering teams to escalate complex issues and support special IT rollout projects or hardware refreshes. Minimum Qualifications Education: High School Diploma or GED required. (Associate or bachelors degree in IT or Computer Science preferred.) Experience: o Minimum of 2 years of technical support experience in a Help Desk / Service Desk environment. o OR an associate degree in IT/Computer Science plus 1 year of hands-on technical support experience. Location: Must be local to the metro Atlanta area to work onsite as required. Key Skills & Familiarity Strong familiarity with Windows 11, Microsoft 365, Teams, Outlook, and Active Directory / Entra ID. Experience with cloud endpoint management tools (e.g., Intune, Autopilot). Hands-on experience with enterprise ticketing systems (e.g., ServiceNow) and remote troubleshooting tools. Understanding network connectivity, VPNs, MFA, and networked printers. Knowledge of standard ITIL service management concepts. Excellent verbal/written communication and customer service skills with the ability to explain technical concepts to non-technical users. Required / Desired Skills Experience providing technical support in a Help Desk or Service Desk environment. Required - 2 Years Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure AD) Required - 2 Years Edit Job
09/16/2026
Position: Service Desk Technician (Ref: 18542) Location: Atlanta, GA United States, 30329 Salary: $27.50/hr. Duration: 11 Months 7 Days - Contract Openings: 1 Deadline: 07/30/2026 Description: Location: Atlanta, GA (Hybrid) Schedule: Monday Friday, 8 Hours/Day We are seeking a proactive and customer-focused IT Service Desk Technician to provide first- and second-level technical support across our organization. In this role, you will serve as the primary point of contact for end-user IT inquiries diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This is a hybrid role based in the Atlanta area, supporting end-user endpoint devices, Microsoft 365 services, identity and access management, asset lifecycle management, and enterprise business applications. Key Responsibilities Customer Support: Serve as the initial contact for IT incidents and service requests via phone, email, chat, and desk-side support. Deliver high-quality customer service while adhering to established Service Level Agreements (SLAs). Incident & Request Management: Log, prioritize, categorize, and resolve tickets using enterprise ticketing software following ITIL best practices. Document troubleshooting steps, knowledge articles, and resolutions. Endpoint & Device Support: Configure, image, deploy, and support Windows 11 laptops and desktops. Install and troubleshoot desktop software, VPN, browsers, and Microsoft 365 suite applications. Support peripherals such as printers, docking stations, webcams, and mobile devices. Identity & Access Management: Create, update, and disable user accounts in Active Directory and cloud identity environments. Manage password resets, Multi-Factor Authentication (MFA), and user access provisioning/onboarding/offboarding. Collaboration Tools & Cloud Services: Assist users with Microsoft 365 productivity and collaboration tools (Teams, Outlook, OneDrive, SharePoint Online) and troubleshoot authentication or licensing issues. Hardware Asset Management: Inventory, track, assign, deploy, and recover hardware assets throughout their lifecycle. Assist with asset reconciliation and inventory audits. Cross-Team Collaboration: Coordinate with infrastructure, cybersecurity, and engineering teams to escalate complex issues and support special IT rollout projects or hardware refreshes. Minimum Qualifications Education: High School Diploma or GED required. (Associate or bachelors degree in IT or Computer Science preferred.) Experience: o Minimum of 2 years of technical support experience in a Help Desk / Service Desk environment. o OR an associate degree in IT/Computer Science plus 1 year of hands-on technical support experience. Location: Must be local to the metro Atlanta area to work onsite as required. Key Skills & Familiarity Strong familiarity with Windows 11, Microsoft 365, Teams, Outlook, and Active Directory / Entra ID. Experience with cloud endpoint management tools (e.g., Intune, Autopilot). Hands-on experience with enterprise ticketing systems (e.g., ServiceNow) and remote troubleshooting tools. Understanding network connectivity, VPNs, MFA, and networked printers. Knowledge of standard ITIL service management concepts. Excellent verbal/written communication and customer service skills with the ability to explain technical concepts to non-technical users. Required / Desired Skills Experience providing technical support in a Help Desk or Service Desk environment. Required - 2 Years Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure AD) Required - 2 Years Edit Job
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/15/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/15/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description This role requires deep technical expertise in Microsoft 365/Azure combined with strong consulting skills to ensure our clients' infrastructure is secure, scalable, and fully optimized. The responsibilities include but are not limited to architecting and developing migration plans, creatively building solutions that are technically sound, performing engineering tasks for the delivery of solutions and migrations, developing documentation for the handoff to support, and serving as a point of escalation for Microsoft 365 related efforts. As a large portion of this role is client-facing, superior interpersonal communication and customer service skills are a must. The qualified individual will possess the ability to multi-task effectively while leading multi-thread project efforts and the aptitude to work both independently and collaboratively while generating a high-quality work product. While a majority of work can be performed remotely, occasional onsite visits to our clients located in Northeast Ohio may be required. Essential Functions Cloud Engineering 70% (client-facing & project delivery) Plan and execute client migrations to Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) from on-prem and legacy environments Design and maintain end-to-end modern endpoint management, leveraging Windows Autopilot and Microsoft Intune for comprehensive MDM/MAM device configuration, compliance enforcement, and application lifecycle deployment across all endpoints Manage hybrid identities using EntraID, including provisioning and conditional access baseline setups Use migration tools such as BitTitan, AvePoint, and Azure Migrate Perform pre-migration assessments, including mailbox sizing, permissions audits, and DNS analysis Monitor migration projects, troubleshoot errors, and resolve escalation issues from cloud engineers Document migration runbooks, cutover plans, and post-migration validation steps Communicate with end users and clients during cutovers, providing clear status updates and instructions Perform MX record cutovers, complete DNS updates, and troubleshoot email routing configurations Lead post-migration tasks, including license assignment and policy application Handle complex long-term focused projects involving multiple disciplines and business units Standardize migration runbooks, cutover plans, and post-migration validations steps Serve as the final internal escalation point for the NOC team, taking escalation calls from on-call engineers outside of business hours as needed Mentor Cloud Services Engineers and the NOC team Evaluate, understand, and recommend cloud partner level requirements and certifications to leadership Consulting/Presales 30% Lead client-facing discovery sessions, scoping efforts, and technical architecture planning Design customized, cost-effective Microsoft Cloud and hybrid solutions aligned with client business goals Develop detailed Statements of Work, migrations plans, and project timelines Consult with clients on Microsoft licensing optimization Qualifications Education: Degree in Computer Science, Information Technology, or equivalent hands-on MSP experience Experience: 4+ years of experience dedicated to Azure IaaS, hybrid infrastructure setups, and the broader Microsoft Cloud stack Preferred certifications: MD-102, MS-900, AZ-104, AZ-305 Technical Proficiencies: Strong understanding of Windows Server, Exchange Online, Intune, Entra ID, Teams, SharePoint Online, DNS, and networking principles Soft Skills: Superior communication and customer service skills required for client-facing consultations and end-user support Environment Suitability: Prior MSP or IT consulting experience strongly preferred; proven ability to manage multiple concurrent projects autonomously Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets. Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.
09/15/2026
Full time
Job Description Job Description This role requires deep technical expertise in Microsoft 365/Azure combined with strong consulting skills to ensure our clients' infrastructure is secure, scalable, and fully optimized. The responsibilities include but are not limited to architecting and developing migration plans, creatively building solutions that are technically sound, performing engineering tasks for the delivery of solutions and migrations, developing documentation for the handoff to support, and serving as a point of escalation for Microsoft 365 related efforts. As a large portion of this role is client-facing, superior interpersonal communication and customer service skills are a must. The qualified individual will possess the ability to multi-task effectively while leading multi-thread project efforts and the aptitude to work both independently and collaboratively while generating a high-quality work product. While a majority of work can be performed remotely, occasional onsite visits to our clients located in Northeast Ohio may be required. Essential Functions Cloud Engineering 70% (client-facing & project delivery) Plan and execute client migrations to Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) from on-prem and legacy environments Design and maintain end-to-end modern endpoint management, leveraging Windows Autopilot and Microsoft Intune for comprehensive MDM/MAM device configuration, compliance enforcement, and application lifecycle deployment across all endpoints Manage hybrid identities using EntraID, including provisioning and conditional access baseline setups Use migration tools such as BitTitan, AvePoint, and Azure Migrate Perform pre-migration assessments, including mailbox sizing, permissions audits, and DNS analysis Monitor migration projects, troubleshoot errors, and resolve escalation issues from cloud engineers Document migration runbooks, cutover plans, and post-migration validation steps Communicate with end users and clients during cutovers, providing clear status updates and instructions Perform MX record cutovers, complete DNS updates, and troubleshoot email routing configurations Lead post-migration tasks, including license assignment and policy application Handle complex long-term focused projects involving multiple disciplines and business units Standardize migration runbooks, cutover plans, and post-migration validations steps Serve as the final internal escalation point for the NOC team, taking escalation calls from on-call engineers outside of business hours as needed Mentor Cloud Services Engineers and the NOC team Evaluate, understand, and recommend cloud partner level requirements and certifications to leadership Consulting/Presales 30% Lead client-facing discovery sessions, scoping efforts, and technical architecture planning Design customized, cost-effective Microsoft Cloud and hybrid solutions aligned with client business goals Develop detailed Statements of Work, migrations plans, and project timelines Consult with clients on Microsoft licensing optimization Qualifications Education: Degree in Computer Science, Information Technology, or equivalent hands-on MSP experience Experience: 4+ years of experience dedicated to Azure IaaS, hybrid infrastructure setups, and the broader Microsoft Cloud stack Preferred certifications: MD-102, MS-900, AZ-104, AZ-305 Technical Proficiencies: Strong understanding of Windows Server, Exchange Online, Intune, Entra ID, Teams, SharePoint Online, DNS, and networking principles Soft Skills: Superior communication and customer service skills required for client-facing consultations and end-user support Environment Suitability: Prior MSP or IT consulting experience strongly preferred; proven ability to manage multiple concurrent projects autonomously Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets. Company Description Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.
