26 jobs found

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Citizens, Amica Mutual Insurance Company, Lifespan, or Fidelity, among other leading organizations in the Providence area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Business Operations - IT Support - Financial Operations - Banking - Project Management - Customer Success Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year. Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Citizens, Amica Mutual Insurance Company, Lifespan, or Fidelity, among other leading organizations in the Providence area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Business Operations - IT Support - Financial Operations - Banking - Project Management - Customer Success Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Job Description: Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: • Required to change work and/or personal schedules to meet time requirements of position. • Responsible for the safety of all staff and clients under his/her supervision. • May be asked to serve on various agency committees PIc2734af78aaf-3648

Job Description: Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: • Required to change work and/or personal schedules to meet time requirements of position. • Responsible for the safety of all staff and clients under his/her supervision. • May be asked to serve on various agency committees PIc2734af78aaf-3648

Job Description Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: . click apply for full job details

Job Description Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: . click apply for full job details

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, American Express, or JPMorgan Chase among many other leading organizations in the Miami area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Banking Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Job Description Job Description Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value-for our partners and our people. If you're looking to make an impact, we're glad you're here. At Meriton, you'll join a team that believes in big ideas, doing great work, and building careers that matter-every step of the way. Sr. Manager, IT Field Solutions Reports to: VP, Infrastructure and Operations FLSA Status: Full time The Opportunity The Senior Manager, IT Field Solutions is responsible for leading a specialized IT team that provides live, hands-on desktop, laptop, and software support for Service and Control Technicians operating on rooftops, in mechanical rooms, and out in the elements to service critical equipment. This leader ensures that HVAC Service and Control Technicians have reliable access to the tools, software, and connectivity they need to perform at an elite level, day or night. This role oversees a team that provides a 24x7 support model for specialized technician software , laptops/tablets, VPN, remote monitoring systems, and partners closely with Service Leadership to build an apprenticeship pathway that enables IT Field Support team members to transition into Control Technician roles over time, if desired. The ideal candidate is as passionate about being out in the field as they are about IT - a hands-on, field-aware, and transformational leader who can balance daily operational support with long term workforce development objectives. Responsibilities Field Technician Support & Service Delivery Lead the IT Field Solutions team providing support for Service and Control Technicians across all locations. Ensure dependable, live support for technician laptops/tablets, software, controllers, gateways, connectivity, and VPN access. Maintain support processes suited to rooftop, outdoor, and after-hours work, including on-call coverage. Monitor support metrics (response times, resolution rates, technician satisfaction) and drive continuous improvement. Align field support practices with IT Service Delivery standards, security requirements, and change management processes. Stakeholder Engagement Serve as the primary point of contact for Service Leadership, ensuring the team's support consistently meets their needs and stays aligned with their strategic priorities. Collaborate with Service and IT leaders to align Field Solutions activities with broader growth initiatives. Provide regular updates to executive leadership on team performance, deployment status, and apprenticeship progress. Team Leadership & Apprenticeship Program Recruit, lead, and develop a traveling IT Field Support team comfortable working in varied field conditions. Design and manage an apprenticeship framework that progresses team members from IT support to supervised Control field work and, ultimately, Control Technician roles in 3-4 years. Coordinate cross-training, job shadowing, with Control Technicians to build IT-savvy field talent Foster a culture of safety, accountability, adaptability, and continuous learning as team members move between IT and field responsibilities. Conduct regular performance reviews and build development plans that support advancement in either IT or Controls career paths. Process Improvement & Innovation Improve field support workflows and dispatching using modern collaboration, remote access, and automation tools. Partner with IT and Service teams to introduce tools and processes that enhance HVAC service and controltechnician productivity and experience. Track trends in service technology and create programs to keep Meriton's internal talent pipeline competitive. Use data and feedback to refine the apprenticeship program and Field Solutions operating model. Compliance, Safety & Risk Management Ensure rooftop, outdoor, and site work, including installations, complies with safety policies, codes, and regulations. Coordinate IT and field changes to minimize operational risk when introducing new hardware, software, or processes. Ensure field devices and infrastructure adhere to cybersecurity, network, and physical security requirements. Qualifications Bachelor's degree in Information Technology, Engineering, or related field, or equivalent experience. 5+ years in IT service or field support, including 5+ years in leadership capacity. Experience leading field-based IT teams that support technicians or skilled trades. Demonstrated ability to manage a traveling workforce and coordinate multi-site field work. Strong collaboration, communication, and customer service skills with technicians and operational leaders. Genuine passion for hands-on fieldwork and IT, with the drive to thrive in a fast-paced, high-growth environment with evolving priorities. Preferred Skills Strong communication skills and experience in organizational change management and technology adoption. Strong analytical and reporting capabilities, with a focus on customer satisfaction and service performance metrics. Ability to lead through ambiguity, drive transformation, and foster a culture of innovation. Additional Information This position requires travel to Meriton locations and customer sites across the U.S., including rooftop and outdoor work in varying weather conditions. Meriton is an Equal Opportunity Employer. This job description is not intended to be all-inclusive; employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Meriton is an Equal Opportunity Employer Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Year Up United's Desktop Support Training Program prepares young adults for entry-level IT help desk roles in educational and corporate environments. In this full-time, paid training, you'll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and ticketing systems through hands-on labs and real-world projects. You'll also build professional skills like communication, customer service, and teamwork while receiving coaching and career support. Upon completion, you'll be ready to pursue help desk and desktop support positions with Year Up's network of employer partners. Responsibilities Learn and apply desktop support fundamentals for entry-level IT help desk roles Troubleshoot basic hardware, software, and connectivity issues in lab environments Use ticketing systems to track, document, and resolve support requests Set up, image, and maintain workstations and peripheral devices Provide customer-focused technical support and clear communication Participate in professional skills workshops and coaching sessions Collaborate with peers on projects simulating real IT support scenarios Meet program expectations for attendance, learning milestones, and performance Engage with mentors, staff, and employer partners to prepare for job placement Demonstrate a growth mindset and commitment to continuous learning in IT Required Skills Technical troubleshooting Windows OS support Basic networking Hardware setup and imaging Ticketing systems Customer service Remote support tools Documentation and knowledge base use Microsoft 365 support Time management

Year Up United's Desktop Support Training Program prepares young adults for entry-level IT help desk roles in educational and corporate environments. In this full-time, paid training, you'll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and ticketing systems through hands-on labs and real-world projects. You'll also build professional skills like communication, customer service, and teamwork while receiving coaching and career support. Upon completion, you'll be ready to pursue help desk and desktop support positions with Year Up's network of employer partners. Responsibilities Learn and apply desktop support fundamentals for entry-level IT help desk roles Troubleshoot basic hardware, software, and connectivity issues in lab environments Use ticketing systems to track, document, and resolve support requests Set up, image, and maintain workstations and peripheral devices Provide customer-focused technical support and clear communication Participate in professional skills workshops and coaching sessions Collaborate with peers on projects simulating real IT support scenarios Meet program expectations for attendance, learning milestones, and performance Engage with mentors, staff, and employer partners to prepare for job placement Demonstrate a growth mindset and commitment to continuous learning in IT Required Skills Technical troubleshooting Windows OS support Basic networking Hardware setup and imaging Ticketing systems Customer service Remote support tools Documentation and knowledge base use Microsoft 365 support Time management

Year Up United's Desktop Support Training Program prepares young adults for entry-level IT help desk roles in educational and corporate environments. In this full-time, paid training, you'll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and ticketing systems through hands-on labs and real-world projects. You'll also build professional skills like communication, customer service, and teamwork while receiving coaching and career support. Upon completion, you'll be ready to pursue help desk and desktop support positions with Year Up's network of employer partners. Responsibilities Learn and apply desktop support fundamentals for entry-level IT help desk roles Troubleshoot basic hardware, software, and connectivity issues in lab environments Use ticketing systems to track, document, and resolve support requests Set up, image, and maintain workstations and peripheral devices Provide customer-focused technical support and clear communication Participate in professional skills workshops and coaching sessions Collaborate with peers on projects simulating real IT support scenarios Meet program expectations for attendance, learning milestones, and performance Engage with mentors, staff, and employer partners to prepare for job placement Demonstrate a growth mindset and commitment to continuous learning in IT Required Skills Technical troubleshooting Windows OS support Basic networking Hardware setup and imaging Ticketing systems Customer service Remote support tools Documentation and knowledge base use Microsoft 365 support Time management

Year Up United's Desktop Support Training Program prepares young adults for entry-level IT help desk roles in educational and corporate environments. In this full-time, paid training, you'll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and ticketing systems through hands-on labs and real-world projects. You'll also build professional skills like communication, customer service, and teamwork while receiving coaching and career support. Upon completion, you'll be ready to pursue help desk and desktop support positions with Year Up's network of employer partners. Responsibilities Learn and apply desktop support fundamentals for entry-level IT help desk roles Troubleshoot basic hardware, software, and connectivity issues in lab environments Use ticketing systems to track, document, and resolve support requests Set up, image, and maintain workstations and peripheral devices Provide customer-focused technical support and clear communication Participate in professional skills workshops and coaching sessions Collaborate with peers on projects simulating real IT support scenarios Meet program expectations for attendance, learning milestones, and performance Engage with mentors, staff, and employer partners to prepare for job placement Demonstrate a growth mindset and commitment to continuous learning in IT Required Skills Technical troubleshooting Windows OS support Basic networking Hardware setup and imaging Ticketing systems Customer service Remote support tools Documentation and knowledge base use Microsoft 365 support Time management

Year Up United's Desktop Support Training Program prepares young adults for entry-level IT help desk roles in educational and corporate environments. In this full-time, paid training, you'll learn desktop support fundamentals, including Windows, basic networking, hardware setup, and ticketing systems through hands-on labs and real-world projects. You'll also build professional skills like communication, customer service, and teamwork while receiving coaching and career support. Upon completion, you'll be ready to pursue help desk and desktop support positions with Year Up's network of employer partners. Responsibilities Learn and apply desktop support fundamentals for entry-level IT help desk roles Troubleshoot basic hardware, software, and connectivity issues in lab environments Use ticketing systems to track, document, and resolve support requests Set up, image, and maintain workstations and peripheral devices Provide customer-focused technical support and clear communication Participate in professional skills workshops and coaching sessions Collaborate with peers on projects simulating real IT support scenarios Meet program expectations for attendance, learning milestones, and performance Engage with mentors, staff, and employer partners to prepare for job placement Demonstrate a growth mindset and commitment to continuous learning in IT Required Skills Technical troubleshooting Windows OS support Basic networking Hardware setup and imaging Ticketing systems Customer service Remote support tools Documentation and knowledge base use Microsoft 365 support Time management