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Job Description Job Description Are you passionate about combining technical expertise with customer-focused solutions? Priority Signs and Graphics, located in Southlake, TX, is looking for a driven Technical Solutions Consultant - Design Integration Engineer to join our team in a full-time role. This position is ideal for professionals who enjoy solving complex challenges, collaborating across departments, and delivering solutions that exceed client expectations. Take the next step in your career and apply today!At Priority Signs & Graphics, our culture emphasizes teamwork, integrity, and delivering exceptional results. As our Technical Solutions Consultant - Design Integration Engineer, you'll earn a competitive salary of $75,000-$125,000 annually. But that's not all we offer! You can also enjoy these excellent benefits and perks:Medical, dental, and visionLife insuranceLong-term disabilityShort-term disability401(k) and company retirement planProfit-sharing pension plan, which is funded 100% by the companyPaid time off (PTO)WANT TO KNOW MORE ABOUT US?We are a fast-growing full-service signs and graphics company in the Dallas-Fort Worth area, specializing in sign solutions for the construction industry. Our services include sign permits, design, fabrication, repair, and installation, offering everything from vehicle wraps to custom designs.We pride ourselves on delivering comprehensive sign and graphics solutions using the latest technology. Our talented team is dedicated to providing exceptional service and exceeding customer expectations. We believe that our employees are our greatest asset and focus on providing top training, a vibrant work environment, and a cohesive team. Join us to experience a supportive atmosphere, great benefits, and real career growth opportunities!DOES THIS SOUND LIKE YOU?This full-time position starts at 8:00 AM and continues until work is complete each day. As our Technical Solutions Consultant - Design Integration Engineer, your day will involve managing the sales pipeline, engaging with clients, and recommending engineered solutions that meet their specific needs. You'll collaborate with design, permitting, production, and installation teams to ensure projects are delivered seamlessly. From analyzing technical requirements to interpreting construction drawings, your role will be pivotal in turning ideas into tangible results and creating lasting value for clients.To do this, we're looking for someone who meets the following qualifications:Experience with technical needs analysis, CAD/design interaction, and production processesKnowledge of construction drawings, permitting regulations, and manufacturing principlesAbility to collaborate closely with our design, permitting, production, and installation teamsEngineering or technical expertise, along with experience in sign, construction, or media sales, is preferred.READY TO APPLY?Ready to bring your technical expertise and client-focused mindset to a team that values innovation and quality? Apply now! Our initial application process is quick, easy, and mobile-friendly.

Job Description Job Description About us: Sol-Ark is a Veteran-owned solar and battery-based technology manufacturer based in Texas. Our mission is making the most reliable, innovative, and affordable solar storage solutions to power families & their businesses. Founded in 2013, the company has experienced massive, organic growth due to our equipment being 3x more powerful and capable than best-in-class alternatives. It is a fast-paced, yet casual work environment. We are a close-knit team looking to make significant contributions to a very fast-growing industry that values merit, character, aptitude, sustainability and self-reliance. Location: This position will be onsite at our corporate offices in Allen, Texas (Dallas-Fort Worth area). This is not a remote position. Please use this link to apply: -automation-engineer Work Eligibility: Candidates must be legally authorized to work in the United States without requiring employer-sponsored visa sponsorship now or in the future. Candidates must have permanent work authorization in the United States. Sol-Ark does not provide visa sponsorship, including but not limited to F-1 CPT, F-1 OPT (including STEM OPT), H-1B, or any other employment-based visa requiring future sponsorship. About the Position: We are seeking a Test Automation Engineer to develop LabVIEW, TestStand, and Python-based automated test solutions. This is a critical position for the company and the proper candidate will enjoy industry-leading benefits and work environment shared with top notch talent, as well as opportunities for growth and self-development in one of the industry's highest growth companies. This position will work with engineering and manufacturing teams to design, build, and maintain automated test systems for production, validation, and engineering. The ideal candidate will have strong software development skills, hands-on experience with test instrumentation, and a proven ability to deliver reliable automated test solutions. Responsibilities: Design and develop automated test applications using LabVIEW and TestStand. Develop drivers and interfaces for instrumentation (NI PXI, cDAQ, GPIB, Ethernet, CAN, Modbus, Serial, etc.). Create automated production, validation, and engineering test sequences. Design reusable software architectures and test frameworks. Integrate measurement equipment, DAQs, power supplies, electronic loads, oscilloscopes, and environmental chambers. Develop automated data collection, reporting, and traceability systems. Troubleshoot and improve existing automated test stations. Collaborate with hardware, firmware, and manufacturing engineers to improve test coverage and efficiency. Support calibration and maintenance of automated test equipment. Qualifications: Bachelor's or Master's in Electrical Engineering, Computer Engineering, or a closely related field. Proficiency with LabVIEW and TestStand. Working knowledge of Python and experience with automated instrumentation. Experience with NI PXI/cDAQ and measurement systems. Familiarity with SQL/databases and Git. Hardware debugging skills and understanding of production test environments. Strong analytical and problem-solving abilities, with keen attention to detail. Excellent communication skills and ability to collaborate with multidisciplinary teams. Preferred Experience: Experience developing drivers for GPIB, Ethernet, CAN, Modbus, and serial interfaces. Experience building reusable test frameworks and automated reporting systems. Knowledge of power electronics test applications. Benefits: We offer a competitive salary and performance-based bonus program, medical, dental, vision, accidental, FSA, HSA, Paid Time Off (PTO), and 401(k).

Job Description Job Description Location: This position will be onsite at our warehouse in Allen, Texas (Dallas-Fort Worth area). Full-time W-2 ONSITE opportunity (not remote)! Work Eligibility: Candidates must be legally authorized to work in the United States without requiring employer-sponsored visa sponsorship now or in the future. Candidates must have permanent work authorization in the United States. Sol-Ark does not provide visa sponsorship, including but not limited to F-1 CPT, F-1 OPT (including STEM OPT), H-1B, or any other employment-based visa requiring future sponsorship. About the Position: We are seeking a Test Automation Engineer to develop LabVIEW, TestStand, and Python-based automated test solutions. This is a critical position for the company and the proper candidate will enjoy industry-leading benefits and work environment shared with top notch talent, as well as opportunities for growth and self-development in one of the industry's highest growth companies. This position will work with engineering and manufacturing teams to design, build, and maintain automated test systems for production, validation, and engineering. The ideal candidate will have strong software development skills, hands-on experience with test instrumentation, and a proven ability to deliver reliable automated test solutions. Responsibilities: Design and develop automated test applications using LabVIEW and TestStand. Develop drivers and interfaces for instrumentation (NI PXI, cDAQ, GPIB, Ethernet, CAN, Modbus, Serial, etc.). Create automated production, validation, and engineering test sequences. Design reusable software architectures and test frameworks. Integrate measurement equipment, DAQs, power supplies, electronic loads, oscilloscopes, and environmental chambers. Develop automated data collection, reporting, and traceability systems. Troubleshoot and improve existing automated test stations. Collaborate with hardware, firmware, and manufacturing engineers to improve test coverage and efficiency. Support calibration and maintenance of automated test equipment. Qualifications: Bachelor's or Master's in Electrical Engineering, Computer Engineering, or a closely related field. Proficiency with LabVIEW and TestStand. Working knowledge of Python and experience with automated instrumentation. Experience with NI PXI/cDAQ and measurement systems. Familiarity with SQL/databases and Git. Hardware debugging skills and understanding of production test environments. Strong analytical and problem-solving abilities, with keen attention to detail. Excellent communication skills and ability to collaborate with multidisciplinary teams. Preferred Experience: Experience developing drivers for GPIB, Ethernet, CAN, Modbus, and serial interfaces. Experience building reusable test frameworks and automated reporting systems. Knowledge of power electronics test applications. Benefits: We offer a competitive salary and performance-based bonus program, medical, dental, vision, accidental, FSA, HSA, Paid Time Off (PTO), and 401(k).

Job Description Job Description Job Title: Cyara IVR Test Automation Engineer Experience: 7+ Years Rate: 53$/Hr on 1099/ C2C. Location: Dallas TX - Hybrid Employment Type: Contract Job Description Design and execute automated IVR test scripts using Cyara (Velocity / Pulse / Voice Assure) . Perform functional, regression, and end-to-end testing of IVR and contact center applications. Validate call flows, prompts, routing, ASR, TTS, and DTMF scenarios. Integrate Cyara automation with CI/CD pipelines . Analyze test results, log defects, and collaborate with development teams for resolution. Support release validation, UAT, and production monitoring . Work in Agile environments ensuring high-quality IVR solutions. Required Skills 7+ years in IVR / Contact Center QA & Automation . Strong hands-on experience with Cyara tools . Good understanding of telecom, VoIP, SIP, and call flow testing . Excellent communication and problem-solving skills.

Job Description Job Description Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, intrusion detection and fire solutions for companies of all sizes. We've built our reputation on innovation and reliable service, and we're known as the industry's experts. Position Overview We are seeking a detail-oriented Solutions Engineer with expertise in the low voltage physical security industry to join our Dallas team. At Digi, our Solutions Engineers translate customer requirements into detailed, code-compliant, profitable low-voltage systems designs and provide the technical backbone to every sale. The ideal candidate will have strong technical knowledge of low voltage systems, particularly in CCTV, access control, and intrusion detection systems, a keen eye for detail, and the ability to apply technical knowledge to customer needs. This individual must have an expert background in the components of Access Control, CCTV, and Burglar/Intrusion Alarm Systems and at least five (5) years of experience working in the commercial security systems field. Key Responsibilities: Site Design and Technical Solutions: Develop site-specific designs for low voltage electrical systems (access control, CCTV, intrusion, etc.), ensuring compliance with industry standards and regulations. Create detailed technical drawings, layouts, and schematics that meet project requirements. Perform site walks to assess jobs in real-time and deliver accurate quotes. Collaborate with partners to understand site conditions and tailor designs accordingly. Project Opportunity Management: Provide product demonstrations, digital sales rooms, and walkthroughs via remote webinars and onsite presentations. Engage with partners early in the project cycle to understand their needs and position our solutions effectively. Update tickets and requests for support in our operational system, ensuring timely preparation of quotes and designs. Collaboration and Coordination: Support Digi Account Managers by providing technical expertise when analyzing customer requirements and project specifications during the quoting phase. Support and assist in demo system product deployments on-site. Collaborate with field teams to ensure design intent and answer project implementation questions. Assist the construction bid market team with pre-bid meeting attendance as required. Required Qualifications: Education - High School Diploma or equivalent 5 Year minimum electronic security systems/low voltage electrical experience Strong technical knowledge of low voltage electrical systems, particularly physical security systems, and design principles. Clear verbal and written communication, prompt and organized manner. Ability to manage multiple projects and deadlines simultaneously. Ability to utilize Microsoft Suite. Role Requirements: Physical ability to stand on feet for multiple hours at a time and navigate job sites for design site walks. Physical ability to use a computer for multiple hours at a time. In-person role based in office located in Dallas, TX. Willingness to travel to customer sites as needed. Valid driver's license, with no issues on driving record. Preferred Skills : Ability to utilize AUTOCAD and PDF editing software such as Adobe Suite or Bluebeam Revu Experience with ConnectWise Manage or other project management ticket based platform

Job Description Job Description Location: Hybrid - Onsite in Dallas, TX Job Type: Full-Time Salary: $85,000 - $145,000 This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary Position Overview We are seeking an experienced Public Key Infrastructure (PKI) Engineer responsible for the design, implementation, and management of secure certificate and encryption services across enterprise environments. This role will focus on automating and managing Public Key Infrastructure processes, ensuring platform-level authentication across Windows and Unix systems, and integrating PKI controls with infrastructure and security operations. The ideal candidate has a strong understanding of cryptographic principles, automation, and compliance-focused design. Key Responsibilities PKI Design and Certificate Lifecycle Management Design, implement, and manage PKI and certificate lifecycle management processes and controls. Automate and manage certificate issuance, renewal, and revocation using industry tools. Evaluate and maintain cryptographic standards and practices for enterprise systems. Ensure compliance and auditability of PKI solutions through effective documentation and tooling. Authentication, Encryption, and Security Integration Integrate certificate authority management with enterprise authentication platforms, including Active Directory and Unix-based systems. Assess and implement encryption technologies, including TLS, PGP, and HSM, for data protection. Support secure infrastructure design by implementing and reviewing cryptographic and authentication mechanisms. Collaborate with security and infrastructure teams to ensure full integration and automation of PKI solutions. Agile Delivery and Initiative Management Contribute to Agile team environments, including Scrum and Kanban, with a focus on continuous integration and delivery. Prioritize and manage multiple ongoing initiatives, balancing delivery timelines and technical quality. Qualifications Experience 10+ years of experience in IT infrastructure or related fields with demonstrated design and engineering capabilities. 3+ years working in a PKI environment, including experience with CA and certificate lifecycle management. Hands-on experience with encryption and cryptographic technologies such as TLS, PGP, PKI, and HSM. Experience with Linux platforms. Familiarity with Windows Server is a plus. Familiarity with Agile methodologies and DevSecOps principles. Skills Solid understanding of key management, tokenization, and data masking. Knowledge of system vulnerabilities, penetration testing methods, and remediation techniques. Proficiency with scripting languages such as Python, PowerShell, Bash, or KornShell. Ability to collaborate across technical teams and effectively communicate with stakeholders at all levels. Strong organizational and prioritization skills, with the ability to manage multiple projects with competing demands. Preferred Qualifications Experience with certificate management tools such as Venafi, Keyfactor, or similar platforms. Working knowledge of Entrust or other public certificate providers. Experience with configuration and infrastructure automation tools such as Ansible, Puppet, or Terraform. Familiarity with Identity and Access Management tools such as IBM TIM/TAM. Exposure to IoT device security and management. Hands-on experience with Red Hat technologies, including Identity Management, RHV, Satellite, RHDS, and Ceph. Experience with AWS cloud services, including EC2, S3, Lambda, RDS, ALB/NLB. Proven ability to design, optimize, and troubleshoot public cloud infrastructure and complex application stacks. Background in architectural or design roles such as Solutions Architect, Technical Architect, or Technical Design Authority.

Job Description Job Description Location: DFW Department: DEPADM The Opportunity The Cybersecurity Digital Forensics Investigator is responsible for conducting cybersecurity investigations involving company-owned cellphones, computers, tablets, electronic devices, cloud services, applications, and digital records. This position collects, preserves, analyzes, documents, and tracks digital evidence while maintaining strict chain-of-custody and confidentiality requirements. The role works closely with internal Cybersecurity, Information Technology, Human Resources, Legal, Compliance, Corporate Security, and executive leadership teams. The investigator may also coordinate with federal law enforcement agencies, government investigators, outside legal counsel, and approved third-party forensic specialists. This position requires strong technical expertise, sound professional judgment, exceptional attention to detail, and the ability to handle sensitive investigations in a confidential, legally defensible, and impartial manner. What you will do? Digital Forensics and Cybersecurity Investigations Conduct cybersecurity and digital forensic investigations involving cellphones, laptops, desktops, tablets, removable media, servers, email systems, cloud platforms, and other electronic devices. Investigate suspected data theft, unauthorized access, insider threats, cybersecurity incidents, policy violations, fraud, intellectual property theft, and misuse of company technology. Acquire and preserve forensic images and other digital evidence using approved forensic tools and legally defensible procedures. Analyze mobile-device data, including call records, text messages, application data, device logs, photographs, files, location-related artifacts, and system activity, when authorized. Examine Windows, macOS, iOS, Android, cloud, email, network, and application artifacts relevant to investigations. Recover, correlate, and analyze deleted, hidden, encrypted, or otherwise protected information when legally authorized and technically feasible. Develop investigation timelines by correlating information from devices, security systems, access records, network logs, email, cloud services, and other authorized sources. Identify indicators of compromise, suspicious behavior, unauthorized data transfers, and potential violations of company policies or applicable laws. Support incident-response activities, including evidence collection, containment analysis, root-cause investigation, and post-incident reporting. Evidence Management and Chain of Custody Collect, label, preserve, store, transfer, and track digital evidence according to established chain-of-custody procedures. Maintain complete and accurate evidence logs, forensic notes, investigation records, device inventories, and custody documentation. Protect the integrity, authenticity, confidentiality, and availability of all evidence throughout the investigation lifecycle. Verify forensic images and collected data using industry-standard hashing and validation techniques. Ensure evidence is stored securely and accessed only by authorized personnel. Maintain investigation case files in accordance with company retention requirements, legal-hold instructions, contractual obligations, and applicable regulations. Document every investigative action sufficiently to support internal reviews, legal proceedings, regulatory inquiries, or law-enforcement requests. Federal Agency and Legal Coordination Serve as a technical liaison between the company and authorized federal law enforcement or government investigation teams. Coordinate the secure exchange of approved digital evidence, forensic reports, technical findings, and supporting documentation. Respond to authorized subpoenas, warrants, preservation requests, legal holds, and government information requests in coordination with Legal and executive leadership. Support interviews, technical briefings, case reviews, and evidence presentations involving internal stakeholders, outside counsel, or government investigators. Explain technical findings clearly to investigators, attorneys, executives, and other nontechnical audiences. Provide factual testimony, declarations, affidavits, or expert technical support when authorized and required. Maintain professional independence and ensure that investigative conclusions are based on documented evidence. Investigation Data Tracking and Reporting Maintain a centralized system for tracking investigation cases, devices, evidence, activities, findings, deadlines, and case status. Create detailed forensic reports that clearly describe the scope, methodology, tools used, evidence examined, findings, limitations, and conclusions. Working knowledge of forensic imaging, evidence validation, file systems, operating-system artifacts, network logs, and security-event data. Experience coordinating sensitive investigations with Legal, Human Resources, Compliance, Corporate Security, or government agencies. Ability to handle highly confidential, privileged, personal, and legally sensitive information. Strong written, verbal, analytical, interviewing, and presentation skills. Ability to obtain and maintain any security clearance, background investigation, or federal eligibility requirement applicable to the position. Required Qualifications Bachelor's degree in Cybersecurity, Digital Forensics, Computer Science, Information Technology, Criminal Justice, or a related field. A minimum of 7 years of experience in cybersecurity, digital forensics, incident response, law enforcement investigations, corporate investigations, or a related discipline. At least 3 years of hands-on experience conducting digital forensic examinations or cybersecurity investigations. Demonstrated experience investigating mobile devices, computers, email systems, cloud environments, and electronic records. Experience maintaining chain-of-custody documentation and producing legally defensible investigation reports. Preferred Qualifications One or more of the following certifications is preferred: Certified Information Systems Security Professional - CISSP GIAC Certified Forensic Examiner - GCFE GIAC Certified Forensic Analyst - GCFA GIAC Advanced Smartphone Forensics - GASF Certified Computer Examiner - CCE EnCase Certified Examiner - EnCE Certified Cyber Forensics Professional - CCFP or equivalent Cellebrite Certified Mobile Examiner - CCME How we support you We believe your best work happens when you feel supported - professionally, personally, and financially. That's why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future. Performance-driven rewards - Competitive pay with incentive opportunities that recognize your results and contributions. Comprehensive healthcare - Medical, dental, and vision coverage that supports you and your family's total well-being. Security and peace of mind - Life and disability insurance programs that provide protection when it matters most. Flexible benefits options - A variety of voluntary benefits so you can personalize coverage to fit your needs. Time to recharge - Generous paid time off to relax, travel, and maintain a healthy work-life balance. Investing in your growth - Education assistance and tuition support to help you build skills and advance your career. Planning for the future - Retirement and savings programs that help you achieve long-term financial confidence. Come build with us At Integra, we're driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today's digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners. What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter. Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you're passionate about innovation, impact, and building systems the world depends on, you'll find the opportunity to grow and make a difference here. Equal Opportunity Statement Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process . click apply for full job details

Job Description Job Description At KeyData Cyber, we're shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America. With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence. We deliver comprehensive solutions across IAM domains, including: Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management) Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries. If you're ready to grow your career alongside some of the industry's best, come join us - you're key to our success As a CyberArk Engineer , you will be part of our Delivery Services Team, supporting the design, implementation, administration, and optimization of Privileged Access Management (PAM) solutions for enterprise clients. You will play a critical role in securing privileged accounts, credentials, and sessions while ensuring the confidentiality, integrity, and availability of the CyberArk platform across hybrid, on-premises, and cloud environments. Location: Downtown Dallas, Texas, USA (Hybrid- 3 to 4 days onsite per week) Employment Type: Contract, Immediate Start through March 2027 What You'll Do: Design, implement, and support CyberArk PAM solutions for enterprise environments, including installation, configuration, and ongoing administration. Manage and support CyberArk components such as Digital Vault, PVWA, CPM, PSM, PSMP, and Disaster Recovery Vault. Collaborate with infrastructure, security, and application teams to onboard privileged accounts, service accounts, and sensitive credentials. Configure password management, session monitoring, privileged access controls, and account lifecycle processes. Integrate CyberArk with Active Directory, LDAP, MFA, SIEM, ITSM, and cloud platforms. Perform upgrades, migrations, troubleshooting, health checks, and ensure platform availability and security compliance. Create technical documentation, SOPs, operational runbooks, and conduct knowledge transfer sessions Who We're Looking For: 5+ years of hands-on experience with CyberArk Engineering and Privileged Access Management solutions. Strong experience implementing and supporting CyberArk PAM components including Vault, PVWA, CPM, PSM, and PSMP. Experience gathering business requirements and translating them into PAM solution designs and technical documentation. Solid knowledge of Active Directory, LDAP, Windows, Linux/Unix, network security, and enterprise infrastructure. Experience onboarding privileged, service, and application accounts and managing credential lifecycle processes. Hands-on experience integrating CyberArk solutions with MFA, SIEM, cloud platforms, and third-party security tools. Strong troubleshooting, analytical, and problem-solving abilities with excellent communication skill Ability to work in a team environment as well as independently. Strong verbal and written communication skills. Ability to solve complex problems while effectively communicating technical concepts. Previous consulting experience would be an asset. Nice-to-Have Skills: CyberArk certifications such as CDE, Defender, or Sentry. Experience with CyberArk Privilege Cloud, Endpoint Privilege Manager (EPM), or Secrets Management. Exposure to cloud platforms such as Azure, AWS, or GCP. Experience with scripting and automation using PowerShell, Python, or REST APIs. Previous consulting or client-facing implementation experience preferred. Why You'll Love Working Here At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone. Accessibility & Accommodations If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition , and we will make all reasonable efforts to accommodate your request. Fraud Prevention & Identity Verification We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third party service providers as part of our standard application screening process. Apply now to join the KeyData Cyber team and be part of our mission to secure the future of digital identity across North America.

Job Description Job Description Evoke is a leading technology and consulting services provider that caters to clients across North America, Europe, and APAC. We offer innovative, robust, and scalable solutions using cutting-edge technologies like AI/ML, Data Engineering, Cloud, Low-code, and Automation. Our solutions have helped organizations to increase margins, enhance productivity, and improve business operations. So far we have delivered exceptional value to our clients and helped expand their market footprint. Evoke Technologies is a US-based IT development and services company headquartered in Dayton, OH. We have an immediate opening for a Business Development Executive with our Dallas, TX location to handle the clientele needs. The serving industry is focused on bringing business and providing workforce solutions to the clients along with assisting in the social media and marketing needs of the organization. Key Responsibilities: Lead generation and development of marketing strategies. Cold calling prospective clients to establish business relationships and present services. Client Relationship Management. Arranging face-to-face or virtual meetings with potential clients. Assisting clients in filling daily manpower requirements by coordinating openings with the recruitment team and managing team performance. Organizing, categorizing, and prioritizing sales leads, collecting market data, and translating customer needs to the sales team. Utilizing social media networks, such as LinkedIn, and other platforms to engage clients. Adapting innovative business ideas to maximize sales and target partnerships with potential clients. Following up promptly with potential clients to ensure lead conversion. Establishing and developing a business network. Guiding the complete sales cycle from the "Initial Opportunity" phase to a "Closed Won" status. Offering sales volume forecasts for relevant periods, presenting best-case and most likely scenarios. Conducting customer presentations, submitting opportunities, managing activity reports, and contributing to the overall growth strategy. Developing and retaining a functional understanding of the company's products, services, and operations. Collaborating closely with operations managers to foster cooperative relationships and ensure customer requirements are fulfilled. Recording sales data in the CRM system or other designated sales call software. Achieving or surpassing the defined sales threshold/quota. Engaging collaboratively with other sales and operational staff to foster a team-selling environment. Qualifications: Minimum of 5 years of experience in business developing/sales-focused job duties specifically in the IT services industry Bachelor's Degree preferred, or equivalent combination of education and work experience. Position level commensurate with experience, will consider candidates with: Degree or Military experience with demonstrated aptitude and desire to sell. Candidate with a strong understanding of IT Service Sales/Solutions with demonstrated aptitude and desire to sell. Candidate with IT Solutions or Solutions based operations management experience interested in outside sales. Proficiency in Microsoft Office (including PowerPoint, Word, and Excel), internet, web-based, and job-specific software applications required. Ability to work effectively in a team environment to achieve required results. Must have strong persuasive and negotiating skills. Must have strong client communication, problem-solving skills, and the ability to think and respond quickly to sales and service issues. Effective planning and organization skills are required to schedule appointments appropriately and to meet reporting deadlines. Excellent interpersonal skills. Travel: Up to 30% local market/region

Job Description Job Description Grazitti Interactive is a global digital services provider leveraging cloud, mobile and social media technologies to reinvent the way you do business. Since 2007, Grazitti has been helping companies power their businesses with its marketing automation and cloud innovation services. As a global consultancy, we have strategic partnerships with technology pioneers like Marketo, Salesforce, Google, Alteryx, Microsoft, Adobe, Lithium, Optimizely, Acquia, Shopify and Jive. We combine these platforms with our innovative approaches to provide effective, result-oriented solutions to our clients. We have been helping hundreds of global companies to transform their business technologies and save millions. -us/ We are looking for proficient Mobile Automation tester Please find below the Job description. Attributes and Skills required Experience: 3-6 years Skills: Mobile Automation testing, Automation Testing, QTP, Software Testing, Automation Test Engineer, QTP Testing, VB Script, Test Engineer, Test analyst, Testing with Python, Testing with Automation with Testing with DevOps. Job Description: Automation Testing Skill Set: Mobile Automation Tester with exposure in SDET Automation with Python Automation with DevOps Automation Tester with Data Migration

Job Description Job Description Location: DFW Department: DEPADM The Opportunity The IAM Access Governance professional is responsible for supporting the organization's identity governance and administration program, including access reviews, user lifecycle controls, role-based access governance, segregation of duties monitoring, and compliance reporting. This role helps ensure that access to company systems, applications, and data is appropriate, authorized, and aligned with internal policies, regulatory requirements, and information security standards. The IAM Access Governance role works closely with IT, Information Security, Compliance, Audit, HR, and business stakeholders to improve access governance processes and reduce identity-related risk. What you will do? Administer and support identity governance processes, including user access reviews, certification campaigns, entitlement reviews, and remediation tracking. Monitor and maintain user access controls across applications, systems, and platforms to ensure access is appropriate and aligned with job responsibilities. Support joiner, mover, and leaver processes by validating access provisioning, changes, and deprovisioning in coordination with HR, IT, and business teams. Review and analyze access requests for compliance with company policies, approval requirements, least privilege principles, and segregation of duties standards. Partner with application owners and business leaders to define, document, and maintain roles, entitlements, access profiles, and approval workflows. Prepare and maintain IAM governance documentation, including access control procedures, review evidence, exception records, role matrices, and audit support materials. Investigate and help resolve access governance issues, policy violations, orphaned accounts, excessive privileges, and certification exceptions. Generate reports and metrics related to access reviews, remediation progress, privileged access, entitlement risk, and overall IAM program effectiveness. Support internal and external audits by providing access evidence, responding to inquiries, and assisting with remediation of audit findings. Contribute to IAM process improvements, automation opportunities, system enhancements, and implementation of new identity governance tools and procedures. Required Qualifications 2 - 5 years of relevant experience in identity and access management, information security, IT compliance, audit, application security, or related IT fields Bachelor's degree in information technology, cybersecurity, computer science, management information systems, business administration, or related field Security+, Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), Certified Identity and Access Manager (CIAM), or IAM/IGA platform certifications a plus but not required Preferred Qualifications Knowledge of access reviews, role-based access control, segregation of duties, privileged access controls, and compliance requirements. Strong understanding of identity and access management concepts, access governance, user lifecycle management, and least privilege principles. Ability to analyze user access data, identify control gaps, and communicate findings clearly to technical and non-technical stakeholders. Excellent communication, collaboration, problem-solving, and organizational skills. Experience with IAM, IGA, ITSM, directory services, or enterprise application access management tools is preferred. How we support you We believe your best work happens when you feel supported - professionally, personally, and financially. That's why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future. Performance-driven rewards - Competitive pay with incentive opportunities that recognize your results and contributions. Comprehensive healthcare - Medical, dental, and vision coverage that supports you and your family's total well-being. Security and peace of mind - Life and disability insurance programs that provide protection when it matters most. Flexible benefits options - A variety of voluntary benefits so you can personalize coverage to fit your needs. Time to recharge - Generous paid time off to relax, travel, and maintain a healthy work-life balance. Investing in your growth - Education assistance and tuition support to help you build skills and advance your career. Planning for the future - Retirement and savings programs that help you achieve long-term financial confidence. Come build with us At Integra, we're driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today's digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners. What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter. Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you're passionate about innovation, impact, and building systems the world depends on, you'll find the opportunity to grow and make a difference here. Equal Opportunity Statement Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact

Job Description Job Description At KeyData Cyber, we're shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America. With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence. We deliver comprehensive solutions across IAM domains, including: Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management) Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries. If you're ready to grow your career alongside some of the industry's best, come join us - you're key to our success As a CyberArk Architect, you will be a key member of our Delivery Services Team, responsible for designing, implementing, and advising on enterprise Privileged Access Management (PAM) solutions. Working closely with clients, you will lead architecture discussions, define PAM strategies and governance frameworks, and guide the successful deployment of CyberArk solutions. This role requires a strong blend of technical expertise, consulting experience, and leadership skills to help organizations strengthen their privileged access security posture while mentoring and supporting delivery team members. Location: Downtown Dallas, Texas, USA (Hybrid- 3 to 4 days onsite per week) Employment Type: Contract, Immediate Start through March 2027 What You'll Do: Define PAM architecture, standards, strategy, and roadmap aligned with enterprise security and Zero Trust objectives Assess PAM environments and define target architectures, modernization priorities, and implementation roadmaps Design scalable PAM solutions, including architecture, integrations, security controls, and resiliency Define PAM governance, access models, privileged-account lifecycle, and least-privilege controls Lead architecture reviews, workshops, solution assurance, and technical design decisions Define integration and automation strategies across IAM, MFA, SIEM, ITSM, cloud, and DevOps platforms Identify and manage architecture risks, dependencies, security, compliance, and regulatory requirements Ensure solutions align with CyberArk standards, security baselines, and operational requirements Partner with technical and business stakeholders to drive architecture decisions and resolve complex issues Mentor engineers and architects and provide technical guidance and knowledge transfer Who We're Looking For: 8+ years of progressive experience in PAM, cybersecurity, identity, or related security architecture roles, with strong experience designing and implementing enterprise PAM solutions Bachelor's or Master's Degree in Computer Science, Computer Engineering, Management Information Systems, Cybersecurity, or equivalent experience Hands-on experience with CyberArk or other PAM solutions 5+ years of experience designing PAM architectures and defining PAM strategy, governance frameworks, standards, and roadmaps 5+ years of experience in gathering PAM business requirements and developing technical design documents 5+ years of experience with defining PAM strategy and roadmaps for clients Experience with enterprise architecture, integrations, high availability, disaster recovery, and hybrid environments Strong understanding of least privilege, segregation of duties, privileged account lifecycle management, credential management, session monitoring, auditability, and security controls Experience with databases, LDAP and directory services, application servers, operating systems, and network infrastructure is a plus Ability to work in a team environment as well as independently Strong verbal and written communication skills Ability to solve complex problems while effectively communicating technical concepts Ability to translate complex technical and security architecture decisions into business impact, risk, cost, and delivery considerations Nice-to-Have Skills: Previous consulting or enterprise architecture experience CyberArk certifications, including Certified CyberArk Delivery Engineer (CDE) Experience with APIs, automation, Infrastructure as Code, CI/CD pipelines, and automated testing Knowledge of threat modeling, security assessments, vulnerability management, and security/compliance frameworks Java or other programming language Industry certifications, including CISSP, CISM, CIA, etc. Why You'll Love Working Here At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone. Accessibility & Accommodations If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition , and we will make all reasonable efforts to accommodate your request. Fraud Prevention & Identity Verification We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third party service providers as part of our standard application screening process. Apply now to join the KeyData Cyber team and be part of our mission to secure the future of digital identity across North America.

Job Description Job Description Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes. We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy. Senior Threat Hunter Analyst Location: Washington, DC, Ft. Collins, CO, or Kansas City, MO (remote optional, local preferred) Terms: Full-time Salary: $125-$150k DOE Clearance: Active Top Secret required Travel: 0-10% Project Description This position supports a large-scale federal security operations program delivering 24/7/365 continuous monitoring, intrusion detection, threat hunting, incident response, and threat intelligence across a complex enterprise network environment. The threat hunting function operates at the leading edge of the program's defensive posture - finding what automated tools miss before it becomes a confirmed incident. The core challenge: proactively hunting adversary activity across a large, high-complexity enterprise network, supporting active incident response, and producing intelligence products that sharpen the program's detection and response capabilities over time. Position Description As a Senior Threat Hunter Analyst at Revolutional, you operate ahead of the threat - proactively hunting for undetected adversary activity across enterprise networks before it surfaces through automated detection. You are a technically deep practitioner who combines hunting tradecraft with malware analysis capability, incident response support, and the discipline to produce IOC reports, after-action reviews, and security metric reporting that make the program measurably better over time. You work in close coordination with the Cyber Threat Intelligence team, maintaining threat indicator feeds that keep your hunts current and your findings actionable. You conduct CND triage, support active incidents with analysis, and author finished intelligence products from open-source portals. Your output reaches both technical peers and program management. What You Will Own Proactive threat hunting across enterprise network environments for undetected adversary activity Malware analysis in support of hunt findings and incident response CND triage and analysis support for active incident response operations Threat indicator feed maintenance in coordination with the Cyber Threat Intelligence team IOC report authorship from open-source intelligence portals After-action and lessons-learned documentation for significant hunts and incidents Security event and metric reporting for program management Responsibilities Proactively hunt for undetected cyber threats across enterprise network environments using network flow, PCAP, log data, endpoint telemetry, and SIEM data; operate ahead of automated detection capabilities Conduct Computer Network Defense (CND) triage: assess alerts and anomalies, determine threat validity, and prioritize findings for response or further investigation Provide analysis support to incident response operations; contribute host and network analysis, malware triage, and attacker TTP reconstruction during active incidents Perform malware analysis on samples collected during hunts and incidents; identify behavioral indicators, persistence mechanisms, and IOCs for operationalization Maintain and update threat indicator feeds in coordination with the Cyber Threat Intelligence team; ensure hunt operations are informed by current intelligence Author IOC reports from open-source intelligence portals; package findings into finished products suitable for both technical teams and program leadership Prepare after-action reports and lessons-learned documentation following significant hunts and incidents; identify detection gaps and recommend improvements Produce security event and metric reports for program management; communicate hunt findings, detection trends, and program health in clear, data-supported terms Develop and maintain reusable hunt tactics, SIEM queries, and detection logic that improve the program's long-term detection capability Stay current on adversary TTPs, malware families, threat actor trends, and emerging attack techniques relevant to the federal enterprise environment What You Bring (Requirements)Baseline Requirements Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience) 5 or more years of experience in threat hunting, security operations, or a closely related technical discipline Active Top Secret clearance required Technical & Domain Capabilities Demonstrated experience proactively hunting for adversary activity across enterprise networks using hypothesis-driven and intelligence-driven hunt methodologies Hands-on IDS/IPS experience: signature review, alert triage, anomaly identification, and tuning to reduce noise and improve detection fidelity Proficiency with SIEM platforms: search language, query development, correlation rule creation, dashboard operations, and metric reporting Malware analysis experience including behavioral analysis, static review, IOC extraction, and identification of adversary tooling and techniques Experience conducting CND triage and supporting incident response with technical analysis under operational tempo Experience authoring IOC reports and finished intelligence products from open-source intelligence (OSINT) portals Experience preparing after-action reports and lessons-learned documentation that drive concrete defensive improvements Familiarity with MITRE ATT&CK framework applied to hunt hypothesis development and TTP mapping Current knowledge of adversary TTPs, threat actor trends, and the evolving federal cybersecurity threat landscape Core Strengths Proactive and analytically driven - you hunt because you assume the adversary is already in, and you don't stop until the evidence tells you otherwise Technically fluent across hunting, malware analysis, and incident response - you shift between disciplines fluidly as the mission demands Strong written communicator: your IOC reports, after-actions, and metric reports are clear, accurate, and written for the audience Collaborative partner to threat intelligence and incident response teams - your findings feed the broader program, not just your own queue Certifications One or more of the following is strongly preferred: GCIH (GIAC Certified Incident Handler), GCIA (GIAC Certified Intrusion Analyst), GCTI (GIAC Cyber Threat Intelligence), GREM (GIAC Reverse Engineering Malware), CySA+, or equivalent Nice to Have (Differentiators) Experience threat hunting in a federal civilian, defense, or intelligence SOC environment Proficiency scripting in Python or equivalent for hunt automation and IOC enrichment workflows Experience with threat intelligence platforms (TIPs) and integrating CTI data into active hunt operations Background in advanced malware reverse engineering or exploit analysis Familiarity with cloud-native hunting across commercial or GovCloud environments _ Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: Recognized as a Top 20 "Best Place to Work in Virginia" Recipient of Department of Labor's HireVets Gold Medallion Great Place to Work Certification for five years running A Virginia Chamber of Commerce Fantastic 50 company A Northern Virginia Technology Council Tech 100 company Inc. 5000 list of fastest growing companies for eleven years Two-time SBA SBIR Tibbett's Award winner Virginia Values Veterans (V3) Certification We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to Traditional and HSA- eligible medical insurance plans 100% employer-paid dental and vision insurance options 100% employer-sponsored STD, LTD, and life insurance 5% 401(k) company matching Flexible-schedules and teleworking options Paid holidays and PTO Accrual Plans Paid Parental Leave Professional development and career growth opportunities Team and company-wide events, recognition, and appreciation and so much more! Check out our Revolutional LinkedIn to find out a little more about who we are and if we are the right next step for your career! Revolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender . click apply for full job details

Job Description Job Description Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes. We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy. Senior Forensic Analyst Location: Washington, DC, Ft. Collins, CO, or Kansas City, MO (remote optional, local preferred) Terms: Full-time Clearance: Active Top Secret required SalaryRange: $130-170k DOE Travel: Yes - travel to government sites as required Project Description This position supports a large-scale federal security operations program responsible for protecting enterprise networks, detecting and responding to intrusions, and conducting forensic investigations of suspected compromises. Forensic evaluations on this program are non-repetitive, fixed-duration engagements - each one is unique, consequential, and conducted under legal chain of custody requirements. The core challenge: conducting rigorous forensic evaluations of federal systems suspected of compromise - independently, under legal and evidentiary standards, with findings that inform both immediate response and broader intelligence community awareness. Position Description As a Senior Forensic Analyst at Revolutional, you conduct forensic evaluations of federal enterprise systems suspected of compromise. You are a senior practitioner operating with a high degree of independence - each engagement is distinct, and you bring the expertise to scope, execute, and deliver findings without a playbook written specifically for the situation in front of you. You maintain strict chain of custody in accordance with applicable federal and state legal requirements, conduct both host and network analysis to determine the full extent of compromise, and interface directly with the intelligence community to share and receive context that sharpens your findings. You may travel to government sites as required to support on-site forensic collection and analysis. What You Will Own End-to-end forensic evaluation of federal systems suspected of compromise Chain of custody integrity across all evidence collected and handled Host and network analysis to determine compromise scope and attacker activity Intelligence community interface and information sharing on active investigations Forensic project support across program-directed engagements On-site forensic collection and analysis at government facilities as required Responsibilities Conduct forensic evaluations of federal enterprise systems, endpoints, and media suspected of compromise; apply rigorous methodology and maintain chain of custody throughout in accordance with applicable federal and state law Perform host-based forensic analysis: disk imaging, file system examination, artifact recovery, memory analysis, and timeline reconstruction to determine attacker activity and compromise extent Conduct network forensic analysis: packet capture review, NetFlow analysis, log correlation, and lateral movement identification to establish the full scope of intrusion activity Produce thorough, legally defensible forensic reports documenting findings, methodology, evidence handling, and recommended response actions Interface with the intelligence community to share forensic findings, receive relevant threat context, and ensure investigations are informed by the current intelligence picture Support forensic projects as directed by program leadership, including surge support for high-priority or time-sensitive investigations Travel to government sites as required to conduct on-site evidence collection, system imaging, and forensic analysis Maintain current awareness of adversary TTPs, malware families, and forensic evasion techniques relevant to the federal threat landscape Contribute to development and refinement of forensic procedures, evidence handling standards, and investigation methodologies Coordinate with incident response, threat intelligence, and SOC teams to ensure forensic findings drive timely and effective response actions What You Bring (Requirements)Baseline Requirements Bachelor's degree in Computer Science, Digital Forensics, Information Security, or related field (or equivalent experience) 7 or more years of hands-on digital forensics experience, including complex investigations of suspected system compromises in federal or law enforcement environments Demonstrated experience maintaining chain of custody in accordance with federal and state legal requirements Active Top Secret clearance required Ability and willingness to travel to government sites as required Technical & Domain Capabilities Expert-level host forensics: disk and memory acquisition, file system analysis, artifact recovery, malware triage, and attack timeline reconstruction across Windows and Linux environments Hands-on network forensics: packet capture analysis, NetFlow, proxy and DNS log review, and identification of lateral movement, exfiltration, and command-and-control activity Proficiency with industry-standard forensic tools: EnCase, FTK, Autopsy, Volatility, Wireshark, or equivalent Experience conducting non-repetitive, fixed-duration forensic evaluations independently with minimal direction Established working relationships or experience interfacing with the intelligence community in the context of cybersecurity investigations Understanding of attacker TTPs, kill-chain methodology, and MITRE ATT&CK framework as applied to forensic investigations Experience producing forensic reports that meet legal and evidentiary standards for federal proceedings Core Strengths Technically expert and analytically independent - you scope and execute complex forensic investigations without needing the situation pre-defined for you Legally disciplined: chain of custody, evidence integrity, and documentation rigor are non-negotiable to you Credible intelligence community partner - you share findings with precision and incorporate external context effectively Composed under operational pressure; fixed-duration engagements with real consequences don't rattle your methodology or your output quality Certifications One or more of the following is strongly preferred: GCFE or GCFA (GIAC Forensics), EnCE (EnCase Certified Examiner), CFCE (Certified Forensic Computer Examiner), GCIH, or CISSP Nice to Have (Differentiators) GREM (GIAC Reverse Engineering Malware) or equivalent malware analysis credential Experience conducting forensic investigations at the TS/SCI level or within classified network environments Active TS/SCI clearance Prior direct experience working with or embedded in an intelligence community organization Background in mobile device forensics, cloud forensics, or industrial control system (ICS) forensics Experience supporting law enforcement actions or legal proceedings with forensic evidence and expert testimony _ Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: Recognized as a Top 20 "Best Place to Work in Virginia" Recipient of Department of Labor's HireVets Gold Medallion Great Place to Work Certification for five years running A Virginia Chamber of Commerce Fantastic 50 company A Northern Virginia Technology Council Tech 100 company Inc. 5000 list of fastest growing companies for eleven years Two-time SBA SBIR Tibbett's Award winner Virginia Values Veterans (V3) Certification We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to Traditional and HSA- eligible medical insurance plans 100% employer-paid dental and vision insurance options 100% employer-sponsored STD, LTD, and life insurance 5% 401(k) company matching Flexible-schedules and teleworking options Paid holidays and PTO Accrual Plans Paid Parental Leave Professional development and career growth opportunities Team and company-wide events, recognition, and appreciation and so much more! Check out our Revolutional LinkedIn to find out a little more about who we are and if we are the right next step for your career! Revolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Revolutional . click apply for full job details

Job Description Job Description Job Title: Sales Representative- Microsoft Data & AI Consulting Services Employment: Full-time Location: Dallas, TX OSI Digital is a global consulting firm with over three decades of experience helping organizations accelerate their digital transformation. As a trusted partner, we enable enterprises to reimagine what's possible with their data, from building scalable cloud ecosystems to infusing AI into everyday decision-making, we deliver end-to-end solutions across modern data platforms, advanced analytics, AI/ML, and cloud enablement, helping businesses unlock agility, intelligence, and measurable growth. As part of our growing Data Analytics Practice, we are seeking a seasoned Sales Representative who can build and expand our Microsoft stack-based data analytics business, focusing on developing and closing new business opportunities in Microsoft's data and AI landscape. Role SummaryWe're seeking a strategic sales representative with a proven ability to close complex Data and AI consulting engagements and acquire new enterprise clients within the Microsoft ecosystem. This position is ideal for a seasoned professional with a strong record of driving revenue growth through consultative selling, building executive-level relationships, and uncovering high-value opportunities across Data Engineering, Data warehousing, Analytics, and AI solutions. The role demands a true hunter mindset, someone skilled at identifying, pursuing, and converting new business opportunities within Microsoft's Data & AI landscape. The candidate will be responsible for generating new business, building long-term client relationships, and driving revenue growth through consultative selling of Microsoft Stack - Data, Analytics, Visualizations & AI Solutions. Key Responsibilities: Identify and qualify potential customers through outbound prospecting, networking, events, and inbound inquiries. Leverage your current network to solicit and provide our Data Analytics consulting services in the Microsoft stack. Stay current with Microsoft's Data & AI roadmap, industry trends, and competitor offerings to shape positioning and differentiate OSI in the marketplace. Drive go-to-market strategies in collaboration with marketing and leadership teams. Ensure our sales strategy is perfectly aligned with Microsoft's newest offerings and incentives, positioning us ahead of the competition. Negotiate pricing, contract terms, and close deals to meet or exceed sales quotas and revenue targets. Manage the full sales lifecycle - from lead generation to deal closure and handoff to delivery. Coordinating with internal practice leads to craft compelling proposals, SOWs, and pricing strategies aligned to client needs. Define ideal customer profiles (ICPs) and target account lists, mapping key decision-makers such as CIOs, CDOs, and VPs of Data, IT, and Finance. Build and nurture long-term client relationships to maintain a strong pipeline of qualified leads. Required Qualifications: Bachelor's degree in business, Marketing, Engineering, or a related field required; MBA preferred. Minimum of 5+ years of experience in IT services, technology, or consulting sales focused on Data, Analytics, Cloud Solutions, and AI, including at least 4+ years of demonstrated success selling within the Microsoft technology ecosystem. Strong conceptual and commercial understanding of Microsoft's Data and AI services, including Microsoft Fabric, Azure Synapse Analytics, Azure Data Factory, Power BI, and Azure Machine Learning. Experience selling both project-based consulting and managed services is highly desirable. Experience in Account Management, including generating new business and exceeding consumption-based revenue targets. Established connections within Microsoft's sales and partner ecosystem, as well as relationships with enterprise customers leveraging Microsoft technologies. Demonstrated success in positioning and selling complex consulting and professional services by aligning business challenges with data- and AI-driven solutions. Skilled in developing go-to-market strategies, defining ideal customer profiles (ICPs), and building targeted account plans to drive pipeline growth and new logo acquisition. Exceptional ability to articulate business value, deliver compelling proposals, and present to C-level and VP-level executives. In-depth awareness of industry trends, competitive landscape, and Microsoft partnership programs to identify differentiation opportunities. Preferred Qualifications: Established relationships with Microsoft account teams and partner organizations, experience with co-sell and commercial marketplace motions. Familiarity with data-driven transformation initiatives across industries such as manufacturing, healthcare, financial services, construction, and retail. Microsoft Solution Sales or Azure-related certifications (e.g., Microsoft Certified: Azure Fundamentals, Data & AI Fundamentals) are a plus. Proven experience selling data and analytics solutions within adjacent ecosystems such as Snowflake, Databricks, Tableau, and other non-Microsoft cloud platforms. How to ApplySend your resume and a brief note describing two recent net-new Microsoft Data/AI wins (problem, solution, TCV, your role, outcome). Powered by JazzHR 9uyJNC0a6J

Job Description Job Description Why CCI? At CCI Systems, Inc., our mission is simple: Making Life Better through devotion to our world-class employees and delivering innovative solutions for our customers. As a 100% employee-owned company for over 70 years, our experts bring integrity, accountability, and innovation to everything we do. Our culture fosters collaboration, growth, and shared success-creating meaningful work while building the networks that connect communities and power the future. We provide end-to-end network and infrastructure solutions, helping upgrade and expand broadband across industries including wireline, wireless, energy, data centers, enterprise, tribal communities, and government and education sectors. We are seeking Data Center Technicians who are responsible for installing, splicing, testing, and documenting fiber optic infrastructure within data center and related environments. This role supports high-performance network deployments by ensuring all systems meet established quality standards, performance requirements, and customer specifications. Technicians play a critical role in delivering reliable fiber infrastructure for hyperscale data centers, enterprise networks, and next-generation connectivity. This position requires extensive travel across the United States, with the ability to mobilize quickly and perform work in active, mission-critical environments while adhering to strict safety and operational protocols. Responsibilities Install cable systems within data halls, meet-me rooms, patch panels, and distribution frames. Support structured cabling builds including routing, labeling, and cable management standards. Execute work in live data center environments, adhering to change control and maintenance windows. Perform fusion splicing for single-mode and multi-mode fiber, including ribbon and loose tube configurations. Terminate fiber using standard connectors, pigtails, and panel systems. Conduct fiber testing using OTDR (bi-directional and characterization), OLTS / power meter testing, and VFL and inspection scopes. Ensure all work meets TIA/ANSI, BICSI, and customer standards. Analyze test results to ensure compliance with loss of budgets and customer specifications. Identify and troubleshoot fiber issues such as splice loss, macro/micro bends, and connector defects. Keep up-to-date records of project progress, including production sheets, time sheets, and necessary customer documentation. Participate in QA/AC processes and final acceptance walkthroughs. Maintain tools, test equipment, and company vehicles in working condition. Coordinate with project managers, engineers, and other field crews. Produce accurate and complete documentation, including OTDR traces and test reports, as-built drawings and splice records, and port mapping and labeling validation. Maintain knowledge of all organizational policies and governmental regulations. Maintain a clean and safe work environment by following CCI's and customer policies and procedures. Adhere to ESD, laser safety, and data center handling protocols. Ensure confidentiality of company information. Perform other duties assigned by management. Qualifications Experience working in live or mission-critical data center environments (hyperscale, enterprise) is required. Knowledge of fiber optic theory, including fiber loss, connector types, and various fiber classifications is required. Experience with both ribbon fiber and loose tube with combination in deribbonizing and ribbonizing preferred. Ability to test and troubleshoot fiber using OTDR, OLTS, Power Meters, and VFL preferred. Ability to use single and mass fusion splicing machines preferred. Ability to differentiate between different fiber sizes and colors preferred. Ability to read splicing matrix, splice, and test fiber in various environments preferred. Experience in structured cabling in high volume settings preferred. Experience reading and understanding schematics to execute structured cabling work. Proficiency with EXFO, JDSU, or similar test platforms preferred. Knowledge of fiber characterization (CD, PMD, advanced testing) is preferred. Certifications (BICSI, FOA, OEM-specific training) preferred. Ability to complete assigned work efficiently while maintaining high quality standards. Proficient in prioritizing tasks and adapting schedules to accommodate evolving requirements. Ability to detect safety issues and work independently. Record and document testing per customer specifications. Complete daily production reports to document work performed. Strong communication and organizational skills. Self-motivated, detail-oriented, and able to work independently. Proficient with MS Office and various web-based software. Shift is typically Monday-Saturday between the hours of 7:00 a.m. to 5:00 p.m. CST but hours vary based on specific project and flexibility to work outside of standard business hours is required. Additional information Must have a valid driver's license with an acceptable driving record. Must be willing to travel full-time (up to 100%) nationwide, with work locations changing weekly. Travel assignments may last up to three weeks at a time, followed by one week off. Work flexible hours, including nights/weekends and overtime as required by project schedules. Ability to lift 50+ lbs. and work in confined spaces, at heights, and extended on-site hours. Mechanically inclined and able to safely use hand tools and equipment. Maintain a professional attitude with coworkers, customers, and clients.

Job Description Job Description Why CCI? At CCI Systems, Inc., our mission is simple: Making Life Better through devotion to our world-class employees and delivering innovative solutions for our customers. As a 100% employee-owned company for over 70 years, our experts bring integrity, accountability, and innovation to everything we do. Our culture fosters collaboration, growth, and shared success-creating meaningful work while building the networks that connect communities and power the future. We provide end-to-end network and infrastructure solutions, helping upgrade and expand broadband across industries including wireline, wireless, energy, data centers, enterprise, tribal communities, and government and education sectors. We are seeking Data Center Technicians who are responsible for installing, splicing, testing, and documenting fiber optic infrastructure within data center and related environments. This role supports high-performance network deployments by ensuring all systems meet established quality standards, performance requirements, and customer specifications. Technicians play a critical role in delivering reliable fiber infrastructure for hyperscale data centers, enterprise networks, and next-generation connectivity. This position requires extensive travel across the United States, with the ability to mobilize quickly and perform work in active, mission-critical environments while adhering to strict safety and operational protocols. Responsibilities Install cable systems within data halls, meet-me rooms, patch panels, and distribution frames. Support structured cabling builds including routing, labeling, and cable management standards. Execute work in live data center environments, adhering to change control and maintenance windows. Perform fusion splicing for single-mode and multi-mode fiber, including ribbon and loose tube configurations. Terminate fiber using standard connectors, pigtails, and panel systems. Conduct fiber testing using OTDR (bi-directional and characterization), OLTS / power meter testing, and VFL and inspection scopes. Ensure all work meets TIA/ANSI, BICSI, and customer standards. Analyze test results to ensure compliance with loss of budgets and customer specifications. Identify and troubleshoot fiber issues such as splice loss, macro/micro bends, and connector defects. Keep up-to-date records of project progress, including production sheets, time sheets, and necessary customer documentation. Participate in QA/AC processes and final acceptance walkthroughs. Maintain tools, test equipment, and company vehicles in working condition. Coordinate with project managers, engineers, and other field crews. Produce accurate and complete documentation, including OTDR traces and test reports, as-built drawings and splice records, and port mapping and labeling validation. Maintain knowledge of all organizational policies and governmental regulations. Maintain a clean and safe work environment by following CCI's and customer policies and procedures. Adhere to ESD, laser safety, and data center handling protocols. Ensure confidentiality of company information. Perform other duties assigned by management. Qualifications Experience working in live or mission-critical data center environments (hyperscale, enterprise) is required. Knowledge of fiber optic theory, including fiber loss, connector types, and various fiber classifications is required. Experience with both ribbon fiber and loose tube with combination in deribbonizing and ribbonizing preferred. Ability to test and troubleshoot fiber using OTDR, OLTS, Power Meters, and VFL preferred. Ability to use single and mass fusion splicing machines preferred. Ability to differentiate between different fiber sizes and colors preferred. Ability to read splicing matrix, splice, and test fiber in various environments preferred. Experience in structured cabling in high volume settings preferred. Experience reading and understanding schematics to execute structured cabling work. Proficiency with EXFO, JDSU, or similar test platforms preferred. Knowledge of fiber characterization (CD, PMD, advanced testing) is preferred. Certifications (BICSI, FOA, OEM-specific training) preferred. Ability to complete assigned work efficiently while maintaining high quality standards. Proficient in prioritizing tasks and adapting schedules to accommodate evolving requirements. Ability to detect safety issues and work independently. Record and document testing per customer specifications. Complete daily production reports to document work performed. Strong communication and organizational skills. Self-motivated, detail-oriented, and able to work independently. Proficient with MS Office and various web-based software. Shift is typically Monday-Saturday between the hours of 7:00 a.m. to 5:00 p.m. CST but hours vary based on specific project and flexibility to work outside of standard business hours is required. Additional information Must have a valid driver's license with an acceptable driving record. Must be willing to travel full-time (up to 100%) nationwide, with work locations changing weekly. Travel assignments may last up to three weeks at a time, followed by one week off. Work flexible hours, including nights/weekends and overtime as required by project schedules. Ability to lift 50+ lbs. and work in confined spaces, at heights, and extended on-site hours. Mechanically inclined and able to safely use hand tools and equipment. Maintain a professional attitude with coworkers, customers, and clients.

Job Description Job Description Why CCI? At CCI Systems, Inc., our mission is simple: Making Life Better through devotion to our world-class employees and delivering innovative solutions for our customers. As a 100% employee-owned company for over 70 years, our experts bring integrity, accountability, and innovation to everything we do. Our culture fosters collaboration, growth, and shared success-creating meaningful work while building the networks that connect communities and power the future. We provide end-to-end network and infrastructure solutions, helping upgrade and expand broadband across industries including wireline, wireless, energy, data centers, enterprise, tribal communities, and government and education sectors. We are seeking Data Center Technicians who are responsible for installing, splicing, testing, and documenting fiber optic infrastructure within data center and related environments. This role supports high-performance network deployments by ensuring all systems meet established quality standards, performance requirements, and customer specifications. Technicians play a critical role in delivering reliable fiber infrastructure for hyperscale data centers, enterprise networks, and next-generation connectivity. This position requires extensive travel across the United States, with the ability to mobilize quickly and perform work in active, mission-critical environments while adhering to strict safety and operational protocols. Responsibilities Install cable systems within data halls, meet-me rooms, patch panels, and distribution frames. Support structured cabling builds including routing, labeling, and cable management standards. Execute work in live data center environments, adhering to change control and maintenance windows. Perform fusion splicing for single-mode and multi-mode fiber, including ribbon and loose tube configurations. Terminate fiber using standard connectors, pigtails, and panel systems. Conduct fiber testing using OTDR (bi-directional and characterization), OLTS / power meter testing, and VFL and inspection scopes. Ensure all work meets TIA/ANSI, BICSI, and customer standards. Analyze test results to ensure compliance with loss of budgets and customer specifications. Identify and troubleshoot fiber issues such as splice loss, macro/micro bends, and connector defects. Keep up-to-date records of project progress, including production sheets, time sheets, and necessary customer documentation. Participate in QA/AC processes and final acceptance walkthroughs. Maintain tools, test equipment, and company vehicles in working condition. Coordinate with project managers, engineers, and other field crews. Produce accurate and complete documentation, including OTDR traces and test reports, as-built drawings and splice records, and port mapping and labeling validation. Maintain knowledge of all organizational policies and governmental regulations. Maintain a clean and safe work environment by following CCI's and customer policies and procedures. Adhere to ESD, laser safety, and data center handling protocols. Ensure confidentiality of company information. Perform other duties assigned by management. Qualifications Experience working in live or mission-critical data center environments (hyperscale, enterprise) is required. Knowledge of fiber optic theory, including fiber loss, connector types, and various fiber classifications is required. Experience with both ribbon fiber and loose tube with combination in deribbonizing and ribbonizing preferred. Ability to test and troubleshoot fiber using OTDR, OLTS, Power Meters, and VFL preferred. Ability to use single and mass fusion splicing machines preferred. Ability to differentiate between different fiber sizes and colors preferred. Ability to read splicing matrix, splice, and test fiber in various environments preferred. Experience in structured cabling in high volume settings preferred. Experience reading and understanding schematics to execute structured cabling work. Proficiency with EXFO, JDSU, or similar test platforms preferred. Knowledge of fiber characterization (CD, PMD, advanced testing) is preferred. Certifications (BICSI, FOA, OEM-specific training) preferred. Ability to complete assigned work efficiently while maintaining high quality standards. Proficient in prioritizing tasks and adapting schedules to accommodate evolving requirements. Ability to detect safety issues and work independently. Record and document testing per customer specifications. Complete daily production reports to document work performed. Strong communication and organizational skills. Self-motivated, detail-oriented, and able to work independently. Proficient with MS Office and various web-based software. Shift is typically Monday-Saturday between the hours of 7:00 a.m. to 5:00 p.m. CST but hours vary based on specific project and flexibility to work outside of standard business hours is required. Additional information Must have a valid driver's license with an acceptable driving record. Must be willing to travel full-time (up to 100%) nationwide, with work locations changing weekly. Travel assignments may last up to three weeks at a time, followed by one week off. Work flexible hours, including nights/weekends and overtime as required by project schedules. Ability to lift 50+ lbs. and work in confined spaces, at heights, and extended on-site hours. Mechanically inclined and able to safely use hand tools and equipment. Maintain a professional attitude with coworkers, customers, and clients.

Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms, and our AI-powered Automated Quality Management (AQM) product is transforming how enterprises evaluate and improve agent performance. To support the accelerating adoption of Five9 AQM across our customer base, the Specialized Services team is building a dedicated Prompt Engineering practice. We are seeking three WEM AQM Prompt Engineers to join this new capability team. These roles sit at the intersection of contact center domain expertise and applied AI - designing, testing, and optimizing the LLM prompts that power Five9 AQM's automated evaluation criteria. If you have spent years building Speech Analytics categories in Verint, category sets in NICE, or Topics in Genesys, you already think and work the way this role requires. Why Your Speech Analytics Experience Maps Directly to This Role The Five9 AQM Prompt Engineering workflow follows the same disciplined, iterative process that experienced Speech Analytics analysts use every day: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call samplesIteratively tune keyword / phrase sets Iteratively refine prompt wording & logicTest against live call traffic Test prompt outputs against real callsValidate recall & precision metrics Validate pass / fail accuracy metricsDocument & hand off to QA team Document prompts for QA workflow Key Responsibilities • Design, author, and iteratively optimize LLM evaluation prompts within Five9 AQM, translating quality management frameworks into accurate, testable prompt logic. • Partner with customers and internal delivery consultants during AQM implementation engagements to define evaluation scope, intent, and pass/fail criteria. • Select and analyses representative call samples to validate prompt performance; apply precision and recall thinking to measure and improve prompt accuracy. • Maintain a structured prompt library - versioning prompts, documenting changes, and managing prompt lifecycle from initial design through to production handover. • Collaborate with QA and Implementation teams to integrate prompt outputs into broader QM workflow design, including scoring forms and reporting. • Identify prompt failure patterns and apply structured debugging techniques, including chain-of-thought adjustments, instruction clarity improvements, and few-shot example tuning. • Contribute to the development of Five9 AQM prompt engineering standards, best practice documentation, and reusable prompt templates. • Support pre-sales activities by demonstrating Five9 AQM prompt capabilities and articulating the value of AI-driven quality evaluation to prospective customers. • Stay current with LLM developments, prompt engineering research, and the evolving Five9 AQM product roadmap. Ideal Candidate Profile The strongest candidates will come from a Speech Analytics background with hands-on experience designing and optimizing categories, category sets, or topic models in platforms such as Verint, NICE CX one, or Genesys - and who are ready to apply that same analytical rigor to LLM prompt design. Key Requirements • Minimum 3 years' hands-on experience as a Speech Analytics Analyst, QM Analyst, or WEM Application Consultant with deep involvement in category/topic design and optimization in Verint (Categories/CategorySets), NICE (Category Sets), Genesys (Topics), or equivalent platforms. • Demonstrable prompt engineering skills - either via formal qualification or a verifiable portfolio of prompt design work (production prompts, evaluation outputs, or documented iteration cycles). • Strong understanding of contact center Quality Management processes, evaluation frameworks, and scoring methodologies. • Experience selecting and analyzing call/interaction samples for model validation; comfortable applying precision, recall, and F1-score thinking to prompt performance measurement. • Proven ability to translate business and QM requirements into structured, testable evaluation logic. • Excellent written communication skills - prompt engineering is fundamentally a writing discipline. • Experience working in a customer-facing or professional services environment. • BA/BS or equivalent experience. Preferred Qualifications • Formal prompt engineering certification or coursework (e.g., DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering certification, OpenAI Prompt Engineering course, or equivalent). • Hands-on experience with one or more major LLM platforms (OpenAI, Anthropic Claude, Google Gemini, or similar) including direct API or playground usage. • Prior exposure to Five9 AQM or equivalent AI-native QM solutions. • Experience with NICE Enlighten, Qualtrics, Medallia, or other AI-driven analytics platforms. • Familiarity with JSON, basic scripting, or no-code automation tools - useful for prompt testing workflows. • Experience developing training materials or internal knowledge base documentation. • Background in compliance-driven QM environments (financial services, healthcare, utilities). Key Competencies • Analytical Rigor - applies structured, data-driven thinking to prompt design and performance measurement. • Linguistic Precision - writes clear, unambiguous instructions; understands how wording choices affect model behavior. • Iterative Mindset - comfortable with test-and-learn cycles; treats prompt refinement as an ongoing discipline, not a one-time task. • Domain Expertise - deep understanding of contact center operations, QM frameworks, and agent evaluation best practices. • Customer Orientation - able to translate client QM goals into technical prompt requirements and communicate findings clearly to non-technical stakeholders. • Intellectual Curiosity - keeps pace with the rapidly evolving LLM and generative AI landscape. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established center of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. These roles offer the opportunity to be founding members of a high-impact team at the leading edge of AI adoption in the contact center industry. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $70,400-$195,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: -pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is one of the world's leading cloud contact center platforms, and our AI-powered Automated Quality Management (AQM) product is transforming how enterprises evaluate and improve agent performance. To support the accelerating adoption of Five9 AQM across our customer base, the Specialized Services team is building a dedicated Prompt Engineering practice. We are seeking three WEM AQM Prompt Engineers to join this new capability team. These roles sit at the intersection of contact center domain expertise and applied AI - designing, testing, and optimizing the LLM prompts that power Five9 AQM's automated evaluation criteria. If you have spent years building Speech Analytics categories in Verint, category sets in NICE, or Topics in Genesys, you already think and work the way this role requires. Why Your Speech Analytics Experience Maps Directly to This Role The Five9 AQM Prompt Engineering workflow follows the same disciplined, iterative process that experienced Speech Analytics analysts use every day: Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call samplesIteratively tune keyword / phrase sets Iteratively refine prompt wording & logicTest against live call traffic Test prompt outputs against real callsValidate recall & precision metrics Validate pass / fail accuracy metricsDocument & hand off to QA team Document prompts for QA workflow Key Responsibilities • Design, author, and iteratively optimize LLM evaluation prompts within Five9 AQM, translating quality management frameworks into accurate, testable prompt logic. • Partner with customers and internal delivery consultants during AQM implementation engagements to define evaluation scope, intent, and pass/fail criteria. • Select and analyses representative call samples to validate prompt performance; apply precision and recall thinking to measure and improve prompt accuracy. • Maintain a structured prompt library - versioning prompts, documenting changes, and managing prompt lifecycle from initial design through to production handover. • Collaborate with QA and Implementation teams to integrate prompt outputs into broader QM workflow design, including scoring forms and reporting. • Identify prompt failure patterns and apply structured debugging techniques, including chain-of-thought adjustments, instruction clarity improvements, and few-shot example tuning. • Contribute to the development of Five9 AQM prompt engineering standards, best practice documentation, and reusable prompt templates. • Support pre-sales activities by demonstrating Five9 AQM prompt capabilities and articulating the value of AI-driven quality evaluation to prospective customers. • Stay current with LLM developments, prompt engineering research, and the evolving Five9 AQM product roadmap. Ideal Candidate Profile The strongest candidates will come from a Speech Analytics background with hands-on experience designing and optimizing categories, category sets, or topic models in platforms such as Verint, NICE CX one, or Genesys - and who are ready to apply that same analytical rigor to LLM prompt design. Key Requirements • Minimum 3 years' hands-on experience as a Speech Analytics Analyst, QM Analyst, or WEM Application Consultant with deep involvement in category/topic design and optimization in Verint (Categories/CategorySets), NICE (Category Sets), Genesys (Topics), or equivalent platforms. • Demonstrable prompt engineering skills - either via formal qualification or a verifiable portfolio of prompt design work (production prompts, evaluation outputs, or documented iteration cycles). • Strong understanding of contact center Quality Management processes, evaluation frameworks, and scoring methodologies. • Experience selecting and analyzing call/interaction samples for model validation; comfortable applying precision, recall, and F1-score thinking to prompt performance measurement. • Proven ability to translate business and QM requirements into structured, testable evaluation logic. • Excellent written communication skills - prompt engineering is fundamentally a writing discipline. • Experience working in a customer-facing or professional services environment. • BA/BS or equivalent experience. Preferred Qualifications • Formal prompt engineering certification or coursework (e.g., DeepLearning.AI Prompt Engineering for Developers, Anthropic Prompt Engineering certification, OpenAI Prompt Engineering course, or equivalent). • Hands-on experience with one or more major LLM platforms (OpenAI, Anthropic Claude, Google Gemini, or similar) including direct API or playground usage. • Prior exposure to Five9 AQM or equivalent AI-native QM solutions. • Experience with NICE Enlighten, Qualtrics, Medallia, or other AI-driven analytics platforms. • Familiarity with JSON, basic scripting, or no-code automation tools - useful for prompt testing workflows. • Experience developing training materials or internal knowledge base documentation. • Background in compliance-driven QM environments (financial services, healthcare, utilities). Key Competencies • Analytical Rigor - applies structured, data-driven thinking to prompt design and performance measurement. • Linguistic Precision - writes clear, unambiguous instructions; understands how wording choices affect model behavior. • Iterative Mindset - comfortable with test-and-learn cycles; treats prompt refinement as an ongoing discipline, not a one-time task. • Domain Expertise - deep understanding of contact center operations, QM frameworks, and agent evaluation best practices. • Customer Orientation - able to translate client QM goals into technical prompt requirements and communicate findings clearly to non-technical stakeholders. • Intellectual Curiosity - keeps pace with the rapidly evolving LLM and generative AI landscape. About Five9 WEM Specialized Services The Specialized Services team within Five9 Professional Services delivers expert-led implementation, optimization, and advisory engagements across the Five9 WEM portfolio. Our AQM Prompt Engineering practice is a newly established center of excellence, designed to ensure that customers realize the full potential of Five9's AI-powered quality management capabilities. These roles offer the opportunity to be founding members of a high-impact team at the leading edge of AI adoption in the contact center industry. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $70,400-$195,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: -pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.