Job Description Job Description Tier III NOC Technician Washington, DC - metro accessible, 4 days onsite, 1 day remote Perm position, full benefits package, $120K, perhaps some flex depending on experience and certs MUST HAVE ONE OR MORE HIGH LEVEL CERTIFICAITON: CCNP, CCNP Security, JNCIP, or equivalent RESPONSIBILITIES Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced technical expertise Lead troubleshooting and resolution of critical network outages, performance degradation, and complex technical issues Perform root cause analysis on major incidents and develop preventive measures to avoid recurrence Provide technical leadership and guidance to junior NOC technicians during critical incidents Design and implement solutions for network optimization, automation, and performance improvements Conduct in-depth packet analysis and protocol troubleshooting to diagnose complex connectivity issues Configure and troubleshoot advanced network devices including core routers, multilayer switches, firewalls, and load balancers Participate in and lead Major Incident Management calls with stakeholders and executive leadership Develop, maintain, and improve NOC procedures, runbooks, and technical documentation Perform advanced network and system performance analysis using multiple monitoring and diagnostic tools Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross-functional issues Evaluate and recommend improvements to network architecture, monitoring capabilities, and operational processes Mentor and train Tier 1 and Tier 2 technicians on troubleshooting techniques and best practices Participate in change advisory board (CAB) reviews and provide technical assessments of proposed changes Execute complex network changes during maintenance windows with minimal service disruption Monitor and optimize network capacity, bandwidth utilization, and traffic patterns Coordinate with vendors and external service providers to resolve carrier and equipment issues Develop and maintain disaster recovery procedures and participate in failover testing Implement network security measures and respond to security incidents in coordination with security teams Create and present technical reports on network performance, incidents, and trends to management Participate in on-call rotation as the senior technical escalation resource Stay current with emerging technologies and industry best practices to continuously improve operations REQUIREMENTS Bachelor's degree OR equivalent experience 7+ years of experience in network operations, network engineering, or systems administration 5+ years of experience working in a 7x24x365 NOC or similar mission-critical environment Demonstrated experience as a senior escalation point for complex technical issues Supporting large-scale enterprise networks with thousands of users Expert-level knowledge of network protocols, routing, and switching (BGP, OSPF, EIGRP, MPLS, spanning-tree, VLAN) Advanced troubleshooting skills using packet analysis tools (Wireshark, tcpdump) Deep understanding of network security technologies including firewalls, IDS/IPS, VPN, and NAT Extensive experience with enterprise network equipment from multiple vendors (Cisco, Juniper, Palo Alto, Arista, F5) Proficiency with network monitoring and management platforms (SolarWinds, Nagios, Splunk, NetFlow/sFlow analysis) Knowledge of TCP/IP stack, network services (DNS, DHCP, NTP), and application protocols Expertise in load balancing, traffic engineering, and high-availability architectures Strong understanding of data center networking, fabric technologies, and virtualization Routing policy implementation and traffic optimization techniques Advanced troubleshooting skills across multiple technology domains (network, systems, applications, security) Ability to interpret network diagrams, technical specifications, and vendor documentation Strong analytical and critical thinking skills for solving complex problems under pressure Leadership and mentoring skills for guiding junior team members Excellent written and verbal communication skills across stakeholder levels Proven incident management ability, including leading bridge calls and coordinating resources during major incidents Proficiency with scripting and automation tools (Python, Ansible, PowerShell, Bash) Deep understanding of ITIL framework (Incident, Problem, Change Management) Knowledge of cloud networking architectures (AWS, Azure, GCP) and DevOps practices Ability to work effectively under extreme pressure and make rapid technical decisions Flexibility to work rotating shifts including nights, weekends, and holidays Strong documentation skills and commitment to accurate technical records Company Description System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. Company Description System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.
09/24/2026
Full time
Job Description Job Description Tier III NOC Technician Washington, DC - metro accessible, 4 days onsite, 1 day remote Perm position, full benefits package, $120K, perhaps some flex depending on experience and certs MUST HAVE ONE OR MORE HIGH LEVEL CERTIFICAITON: CCNP, CCNP Security, JNCIP, or equivalent RESPONSIBILITIES Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced technical expertise Lead troubleshooting and resolution of critical network outages, performance degradation, and complex technical issues Perform root cause analysis on major incidents and develop preventive measures to avoid recurrence Provide technical leadership and guidance to junior NOC technicians during critical incidents Design and implement solutions for network optimization, automation, and performance improvements Conduct in-depth packet analysis and protocol troubleshooting to diagnose complex connectivity issues Configure and troubleshoot advanced network devices including core routers, multilayer switches, firewalls, and load balancers Participate in and lead Major Incident Management calls with stakeholders and executive leadership Develop, maintain, and improve NOC procedures, runbooks, and technical documentation Perform advanced network and system performance analysis using multiple monitoring and diagnostic tools Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross-functional issues Evaluate and recommend improvements to network architecture, monitoring capabilities, and operational processes Mentor and train Tier 1 and Tier 2 technicians on troubleshooting techniques and best practices Participate in change advisory board (CAB) reviews and provide technical assessments of proposed changes Execute complex network changes during maintenance windows with minimal service disruption Monitor and optimize network capacity, bandwidth utilization, and traffic patterns Coordinate with vendors and external service providers to resolve carrier and equipment issues Develop and maintain disaster recovery procedures and participate in failover testing Implement network security measures and respond to security incidents in coordination with security teams Create and present technical reports on network performance, incidents, and trends to management Participate in on-call rotation as the senior technical escalation resource Stay current with emerging technologies and industry best practices to continuously improve operations REQUIREMENTS Bachelor's degree OR equivalent experience 7+ years of experience in network operations, network engineering, or systems administration 5+ years of experience working in a 7x24x365 NOC or similar mission-critical environment Demonstrated experience as a senior escalation point for complex technical issues Supporting large-scale enterprise networks with thousands of users Expert-level knowledge of network protocols, routing, and switching (BGP, OSPF, EIGRP, MPLS, spanning-tree, VLAN) Advanced troubleshooting skills using packet analysis tools (Wireshark, tcpdump) Deep understanding of network security technologies including firewalls, IDS/IPS, VPN, and NAT Extensive experience with enterprise network equipment from multiple vendors (Cisco, Juniper, Palo Alto, Arista, F5) Proficiency with network monitoring and management platforms (SolarWinds, Nagios, Splunk, NetFlow/sFlow analysis) Knowledge of TCP/IP stack, network services (DNS, DHCP, NTP), and application protocols Expertise in load balancing, traffic engineering, and high-availability architectures Strong understanding of data center networking, fabric technologies, and virtualization Routing policy implementation and traffic optimization techniques Advanced troubleshooting skills across multiple technology domains (network, systems, applications, security) Ability to interpret network diagrams, technical specifications, and vendor documentation Strong analytical and critical thinking skills for solving complex problems under pressure Leadership and mentoring skills for guiding junior team members Excellent written and verbal communication skills across stakeholder levels Proven incident management ability, including leading bridge calls and coordinating resources during major incidents Proficiency with scripting and automation tools (Python, Ansible, PowerShell, Bash) Deep understanding of ITIL framework (Incident, Problem, Change Management) Knowledge of cloud networking architectures (AWS, Azure, GCP) and DevOps practices Ability to work effectively under extreme pressure and make rapid technical decisions Flexibility to work rotating shifts including nights, weekends, and holidays Strong documentation skills and commitment to accurate technical records Company Description System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions. Company Description System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.
Rivian and Volkswagen Group Technologies
Palo Alto, California
About Us Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive's next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we're addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the world. The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we'll map a new way forward. Working together, we'll create a future that's more connected, more intelligent, more sustainable for everyone. Role Summary The Software Systems Architecture team's mission is to ensure that technical teams across Rivian VW Tech are aligned in a unified vision of our future vehicles across multiple brands. We achieve this mission by providing cross-functional oversight of the system and sub-system development processes, contributing technical expertise in selected areas, and bridging communication between domain specialists. Our team is proud of the breadth of our technical contributions, and we are always looking to expand the areas in which we can have an impact. Areas of special interest include network topology, processor selection, full-stack latency analysis, safety isolation, and many more. As a Systems Architecture Engineer you will help architect the next generation of Rivian and Volkswagen vehicles, going deep into the big-picture system design of the software architecture and electrical architecture of our electric cars and trucks. Focus areas include functional decomposition across software and hardware, networking topology and communication, power distribution and coding, and cross-functional system optimization for cost, quality, and manufacturability. You will propose possible system designs, perform trade studies to down-select among options, document and evangelize the chosen architecture, and assist with its implementation and evolution. Responsibilities Help advance our capabilities for analyzing network architecture, topology, and behavior of existing and future vehicles. Interface with multiple functional domains and help define and push the limit for future technology roadmap. Help define and decompose program functional and performance requirements to sub-systems, ensuring that we are defining and leading the state of the art software-defined vehicles. Work cross-functionally to design the system architecture and corresponding function allocation, ensuring the solution is scalable and solves future variants. Work to optimally assign a function to mechanical hardware, electrical hardware, or software. Create and run models to understand the feasibility and fundamental limits of various designs. Perform system analysis to understand strengths, drawbacks, and limitations. Provide and drive system optimization. Qualifications B.S. in Systems Engineering, Electrical Engineering, Computer Science, Mechanical Engineering, or a related field. 1-3 years of experience with Systems Engineering, communication networks, safety-critical systems, and/or automotive development processes; or advanced degree. Ability to work in a fast-paced development environment. Good team player with excellent communication skills. Self-motivated: Demonstrated ability to set direction and guide the team towards it. Total Rewards We build the exceptional - and we believe the people doing that work should be rewarded accordingly. In addition to a competitive base salary, full-time positions may be is eligible to participate in our annual company performance bonus program. Payments are discretionary and not guaranteed; actual amounts depend on company results and the terms of the plan in effect, and require active employment at the time of payout. This role is also eligible for equity in the form of Restricted Stock Units (RSUs), subject to board approval and the terms of our equity incentive plans, including applicable vesting requirements. In addition to our compensation programs, we invest in our people with a comprehensive benefits package designed to support the health, wellbeing, and financial future for full-time employees - including health coverage, retirement savings, time off, and family planning programs. Offerings vary by country. Learn more about our global benefit programs . External candidates can apply for this role through the Rivian and Volkswagen Group Technologies careers site ( ). If you are a current employee, please apply through our internal job board . Equal Opportunity Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status. Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at . Candidate Data Privacy Rivian and Volkswagen Group Technologies" may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and Volkswagen Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) record keeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies' service providers, including providers of background checks, staffing services, and cloud services. Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. If you provide a mobile telephone number as part of your application or during the recruitment process, Rivian and Volkswagen Group Technologies may use that number to contact you via SMS text message for recruitment-related purposes, including scheduling, logistics, and status updates. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Consent to receive SMS messages is not a condition of applying for or being considered for employment. Please see our Candidate Data Privacy Notice (English) and Candidate Data Privacy Notice (Serbian) for more information. Please note this job posting represents an open, active vacancy. Additionally, we are not currently accepting applications from third party application services.
09/23/2026
Full time
About Us Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive's next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we're addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the world. The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we'll map a new way forward. Working together, we'll create a future that's more connected, more intelligent, more sustainable for everyone. Role Summary The Software Systems Architecture team's mission is to ensure that technical teams across Rivian VW Tech are aligned in a unified vision of our future vehicles across multiple brands. We achieve this mission by providing cross-functional oversight of the system and sub-system development processes, contributing technical expertise in selected areas, and bridging communication between domain specialists. Our team is proud of the breadth of our technical contributions, and we are always looking to expand the areas in which we can have an impact. Areas of special interest include network topology, processor selection, full-stack latency analysis, safety isolation, and many more. As a Systems Architecture Engineer you will help architect the next generation of Rivian and Volkswagen vehicles, going deep into the big-picture system design of the software architecture and electrical architecture of our electric cars and trucks. Focus areas include functional decomposition across software and hardware, networking topology and communication, power distribution and coding, and cross-functional system optimization for cost, quality, and manufacturability. You will propose possible system designs, perform trade studies to down-select among options, document and evangelize the chosen architecture, and assist with its implementation and evolution. Responsibilities Help advance our capabilities for analyzing network architecture, topology, and behavior of existing and future vehicles. Interface with multiple functional domains and help define and push the limit for future technology roadmap. Help define and decompose program functional and performance requirements to sub-systems, ensuring that we are defining and leading the state of the art software-defined vehicles. Work cross-functionally to design the system architecture and corresponding function allocation, ensuring the solution is scalable and solves future variants. Work to optimally assign a function to mechanical hardware, electrical hardware, or software. Create and run models to understand the feasibility and fundamental limits of various designs. Perform system analysis to understand strengths, drawbacks, and limitations. Provide and drive system optimization. Qualifications B.S. in Systems Engineering, Electrical Engineering, Computer Science, Mechanical Engineering, or a related field. 1-3 years of experience with Systems Engineering, communication networks, safety-critical systems, and/or automotive development processes; or advanced degree. Ability to work in a fast-paced development environment. Good team player with excellent communication skills. Self-motivated: Demonstrated ability to set direction and guide the team towards it. Total Rewards We build the exceptional - and we believe the people doing that work should be rewarded accordingly. In addition to a competitive base salary, full-time positions may be is eligible to participate in our annual company performance bonus program. Payments are discretionary and not guaranteed; actual amounts depend on company results and the terms of the plan in effect, and require active employment at the time of payout. This role is also eligible for equity in the form of Restricted Stock Units (RSUs), subject to board approval and the terms of our equity incentive plans, including applicable vesting requirements. In addition to our compensation programs, we invest in our people with a comprehensive benefits package designed to support the health, wellbeing, and financial future for full-time employees - including health coverage, retirement savings, time off, and family planning programs. Offerings vary by country. Learn more about our global benefit programs . External candidates can apply for this role through the Rivian and Volkswagen Group Technologies careers site ( ). If you are a current employee, please apply through our internal job board . Equal Opportunity Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status. Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at . Candidate Data Privacy Rivian and Volkswagen Group Technologies" may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and Volkswagen Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) record keeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies' service providers, including providers of background checks, staffing services, and cloud services. Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. If you provide a mobile telephone number as part of your application or during the recruitment process, Rivian and Volkswagen Group Technologies may use that number to contact you via SMS text message for recruitment-related purposes, including scheduling, logistics, and status updates. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Consent to receive SMS messages is not a condition of applying for or being considered for employment. Please see our Candidate Data Privacy Notice (English) and Candidate Data Privacy Notice (Serbian) for more information. Please note this job posting represents an open, active vacancy. Additionally, we are not currently accepting applications from third party application services.
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon is continuously striving to be the most customer-centric company in the world. AWS have been helping over one million customers in over 190 countries, from Airbnb to GE, to deliver flexibility, scalability and reliability across their organizations. Behind this success is exceptionally talented, bright and driven individuals who work hard, have fun and make history." In your role, you will have the opportunity to help shape and deliver on a strategy to build mind share and broad use of Amazon's utility computing web services within strategic Enterprise accounts. You will represent AWS in face-to-face meetings and own the overall technical relationship between AWS and the customer. This role will engage with enterprise customers across a broad range of industry verticals including Travel and Transportation, Tourism and Leisure, Fast-Moving Consumer Goods (FMCG), Pharmaceuticals & Healthcare and Business Services. Technology trends in these verticals include IoT, Big Data, Analytics, AI/ML, Serverless and traditional cloud migrations of compute, storage and associated applications. The ideal candidate will need to demonstrate: Deep technical skill in infrastructure, software architecture and cloud computing Customer facing skills, ideally gained in presales or consultancy roles, allowing them to represent AWS in discussions with senior personnel Demonstrated ability to think strategically about solutions to business, product, and technical challenges. Awareness of technology trends and how they impact the way businesses consume IT This position requires U.S. citizenship and the ability to obtain and maintain a U.S. government security clearance. Key job responsibilities Support the AWS Business development team to help formulate a strategy to help the adoption of AWS within the focus industry verticals. Guide customers to ensure success in building and migrating applications, software and services following the principles of the AWS Well-Architected Framework. Help educate enterprise customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud. Help provide one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS. Capture and share best-practice knowledge among the AWS solutions architecture community. Author or otherwise contribute to AWS customer-facing publications such as blogs and whitepapers. Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates. Act as a technical liaison between customers, service engineering teams and support. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 7+ years of technical specialist, design and architecture experience - 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience - 7+ years of consulting, design and implementation of serverless distributed solutions experience - 5+ years of software development with object oriented language experience - 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience - 7+ years of external or internal customer facing, complex and large scale project management experience - 5+ years of cloud architecture and solution implementation experience - Bachelor's degree, or 7+ years of professional or military experience PREFERRED QUALIFICATIONS- degree in advanced technology, or AWS Professional level certification - Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies - Knowledge of security and compliance standards including HIPAA and GDPR - Experience in performance optimization and cost management for cloud environments - Experience communicating technical concepts to diverse audiences in pre-sales environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TX, Dallas - 153 800.00 USD annually USA, VA, Herndon - 153 800.00 USD annually
09/22/2026
Full time
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon is continuously striving to be the most customer-centric company in the world. AWS have been helping over one million customers in over 190 countries, from Airbnb to GE, to deliver flexibility, scalability and reliability across their organizations. Behind this success is exceptionally talented, bright and driven individuals who work hard, have fun and make history." In your role, you will have the opportunity to help shape and deliver on a strategy to build mind share and broad use of Amazon's utility computing web services within strategic Enterprise accounts. You will represent AWS in face-to-face meetings and own the overall technical relationship between AWS and the customer. This role will engage with enterprise customers across a broad range of industry verticals including Travel and Transportation, Tourism and Leisure, Fast-Moving Consumer Goods (FMCG), Pharmaceuticals & Healthcare and Business Services. Technology trends in these verticals include IoT, Big Data, Analytics, AI/ML, Serverless and traditional cloud migrations of compute, storage and associated applications. The ideal candidate will need to demonstrate: Deep technical skill in infrastructure, software architecture and cloud computing Customer facing skills, ideally gained in presales or consultancy roles, allowing them to represent AWS in discussions with senior personnel Demonstrated ability to think strategically about solutions to business, product, and technical challenges. Awareness of technology trends and how they impact the way businesses consume IT This position requires U.S. citizenship and the ability to obtain and maintain a U.S. government security clearance. Key job responsibilities Support the AWS Business development team to help formulate a strategy to help the adoption of AWS within the focus industry verticals. Guide customers to ensure success in building and migrating applications, software and services following the principles of the AWS Well-Architected Framework. Help educate enterprise customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud. Help provide one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS. Capture and share best-practice knowledge among the AWS solutions architecture community. Author or otherwise contribute to AWS customer-facing publications such as blogs and whitepapers. Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates. Act as a technical liaison between customers, service engineering teams and support. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 7+ years of technical specialist, design and architecture experience - 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience - 7+ years of consulting, design and implementation of serverless distributed solutions experience - 5+ years of software development with object oriented language experience - 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience - 7+ years of external or internal customer facing, complex and large scale project management experience - 5+ years of cloud architecture and solution implementation experience - Bachelor's degree, or 7+ years of professional or military experience PREFERRED QUALIFICATIONS- degree in advanced technology, or AWS Professional level certification - Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies - Knowledge of security and compliance standards including HIPAA and GDPR - Experience in performance optimization and cost management for cloud environments - Experience communicating technical concepts to diverse audiences in pre-sales environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TX, Dallas - 153 800.00 USD annually USA, VA, Herndon - 153 800.00 USD annually