Job DescriptionJob Description IT Support and Systems Intern Reports to: Director of Operations FLSA Status: Full-Time or Part-Time Position Summary: The IT Support and Systems Intern supports The Well's daily technology needs while gaining hands-on experience in information technology administration. This role assists with staff troubleshooting, equipment setup and inventory, Microsoft 365 support, technology onboarding, and documentation. The intern helps keep technology reliable and accessible so staff can focus on serving individuals and families. The IT Support and Systems Intern works closely with the Director of Operations and receives technical supervision from the IT Administrator or a designated qualified IT mentor. Through guided assignments, shadowing, regular feedback, and a practical improvement project, the intern learns how technology supports behavioral health services and develops skills relevant to an IT Administrator role. Core Values: Show Up with Generosity: You build authentic relationships through gratitude, partnership, and consistent communication. Check the Ego: You collaborate closely with program and finance staff, valuing teamwork and accuracy over individual credit. Embrace Diversity: You celebrate and honor the cultures, identities, and lived experiences of those we serve and ensure donor messaging reflects this shared value. Grounded in Hope: You believe in the transformative power of community investment and bring optimism, professionalism, and persistence to your work. Qualifications: 1. Education & Experience • Currently enrolled in or recently completed an information technology, computer science, cybersecurity, networking, or related program; equivalent technical training or practical learning experience may be considered. • Coursework, personal projects, labs, volunteer work, and customer service experience are welcome. Professional IT experience and certifications are not required. 2. Technology & Troubleshooting Skills • Basic familiarity with computers, common software, and Microsoft 365 applications. • Interest in troubleshooting hardware, software, and connectivity issues using a step-by-step approach. • Willingness to learn device setup, account administration, networking concepts, and tools such as Intune and Entra under supervision. 3. Administrative & Communication Skills • Strong organizational skills, attention to detail, and ability to maintain accurate records. • Ability to explain basic technology tasks clearly and patiently to people with different technical skill levels. • Ability to follow instructions, document work, communicate progress, and manage assigned priorities. 4. Professional Attributes • Dependable, curious, and willing to ask questions and respond to feedback. • Able to work collaboratively and complete assigned tasks within established procedures. • Committed to confidentiality, respectful communication, and The Well's mission. Duties and Responsibilities: 1. Staff Technology Support • Review assigned help requests during scheduled work hours and assist with routine computer, printer, tablet, phone, software, and connectivity issues. • Document reported problems, troubleshooting steps, and outcomes; communicate progress and follow-up needs to staff and the technical mentor. • Escalate complex problems, service disruptions, and suspected security concerns promptly. 2. Equipment Setup & Inventory • Prepare and test workstations and devices using approved setup checklists. • Maintain equipment inventory and assignment records; assist with equipment checkout, returns, and replacement tracking. • Help organize technology supplies and prepare retired equipment for approved disposal under technical supervision. 3. Microsoft 365 & Systems Support • Assist staff with Outlook, Teams, SharePoint, Word, Excel, and Zoom. • Help update approved SharePoint content and organize Teams resources as directed. • Observe or assist with account, license, and group tasks within delegated permissions. Practice device and identity management tasks in a training environment or under direct supervision. 4. Technology Onboarding & Staff Training • Partner with HR and IT to prepare new hire technology checklists, equipment, and orientation materials. • Assist employees with initial device use and approved technology orientation activities. • Develop clear instructions and troubleshooting guides for common staff questions; obtain technical review before distribution. 5. Security, Documentation & Project Support • Complete assigned confidentiality and security training, including HIPAA and 42 CFR Part 2 training relevant to the role, before receiving system access. • Access information only as authorized for assigned duties and follow approved procedures for handling devices and data. Use test or de-identified information for practice whenever possible. • Assist with IT documentation, equipment specifications, or vendor quote comparisons for review. • Complete one approved improvement project, such as a technology onboarding kit, inventory cleanup, or staff technology help guide. 6. Collaboration & Professional Development • Participate in weekly mentor check-ins, assigned training, and selected IT planning or vendor meetings. •
09/21/2026
Full time
Job DescriptionJob Description IT Support and Systems Intern Reports to: Director of Operations FLSA Status: Full-Time or Part-Time Position Summary: The IT Support and Systems Intern supports The Well's daily technology needs while gaining hands-on experience in information technology administration. This role assists with staff troubleshooting, equipment setup and inventory, Microsoft 365 support, technology onboarding, and documentation. The intern helps keep technology reliable and accessible so staff can focus on serving individuals and families. The IT Support and Systems Intern works closely with the Director of Operations and receives technical supervision from the IT Administrator or a designated qualified IT mentor. Through guided assignments, shadowing, regular feedback, and a practical improvement project, the intern learns how technology supports behavioral health services and develops skills relevant to an IT Administrator role. Core Values: Show Up with Generosity: You build authentic relationships through gratitude, partnership, and consistent communication. Check the Ego: You collaborate closely with program and finance staff, valuing teamwork and accuracy over individual credit. Embrace Diversity: You celebrate and honor the cultures, identities, and lived experiences of those we serve and ensure donor messaging reflects this shared value. Grounded in Hope: You believe in the transformative power of community investment and bring optimism, professionalism, and persistence to your work. Qualifications: 1. Education & Experience • Currently enrolled in or recently completed an information technology, computer science, cybersecurity, networking, or related program; equivalent technical training or practical learning experience may be considered. • Coursework, personal projects, labs, volunteer work, and customer service experience are welcome. Professional IT experience and certifications are not required. 2. Technology & Troubleshooting Skills • Basic familiarity with computers, common software, and Microsoft 365 applications. • Interest in troubleshooting hardware, software, and connectivity issues using a step-by-step approach. • Willingness to learn device setup, account administration, networking concepts, and tools such as Intune and Entra under supervision. 3. Administrative & Communication Skills • Strong organizational skills, attention to detail, and ability to maintain accurate records. • Ability to explain basic technology tasks clearly and patiently to people with different technical skill levels. • Ability to follow instructions, document work, communicate progress, and manage assigned priorities. 4. Professional Attributes • Dependable, curious, and willing to ask questions and respond to feedback. • Able to work collaboratively and complete assigned tasks within established procedures. • Committed to confidentiality, respectful communication, and The Well's mission. Duties and Responsibilities: 1. Staff Technology Support • Review assigned help requests during scheduled work hours and assist with routine computer, printer, tablet, phone, software, and connectivity issues. • Document reported problems, troubleshooting steps, and outcomes; communicate progress and follow-up needs to staff and the technical mentor. • Escalate complex problems, service disruptions, and suspected security concerns promptly. 2. Equipment Setup & Inventory • Prepare and test workstations and devices using approved setup checklists. • Maintain equipment inventory and assignment records; assist with equipment checkout, returns, and replacement tracking. • Help organize technology supplies and prepare retired equipment for approved disposal under technical supervision. 3. Microsoft 365 & Systems Support • Assist staff with Outlook, Teams, SharePoint, Word, Excel, and Zoom. • Help update approved SharePoint content and organize Teams resources as directed. • Observe or assist with account, license, and group tasks within delegated permissions. Practice device and identity management tasks in a training environment or under direct supervision. 4. Technology Onboarding & Staff Training • Partner with HR and IT to prepare new hire technology checklists, equipment, and orientation materials. • Assist employees with initial device use and approved technology orientation activities. • Develop clear instructions and troubleshooting guides for common staff questions; obtain technical review before distribution. 5. Security, Documentation & Project Support • Complete assigned confidentiality and security training, including HIPAA and 42 CFR Part 2 training relevant to the role, before receiving system access. • Access information only as authorized for assigned duties and follow approved procedures for handling devices and data. Use test or de-identified information for practice whenever possible. • Assist with IT documentation, equipment specifications, or vendor quote comparisons for review. • Complete one approved improvement project, such as a technology onboarding kit, inventory cleanup, or staff technology help guide. 6. Collaboration & Professional Development • Participate in weekly mentor check-ins, assigned training, and selected IT planning or vendor meetings. •
Job DescriptionJob Description IT Support and Systems Intern Reports to: Director of Operations FLSA Status: Full-Time or Part-Time Position Summary: The IT Support and Systems Intern supports The Well's daily technology needs while gaining hands-on experience in information technology administration. This role assists with staff troubleshooting, equipment setup and inventory, Microsoft 365 support, technology onboarding, and documentation. The intern helps keep technology reliable and accessible so staff can focus on serving individuals and families. The IT Support and Systems Intern works closely with the Director of Operations and receives technical supervision from the IT Administrator or a designated qualified IT mentor. Through guided assignments, shadowing, regular feedback, and a practical improvement project, the intern learns how technology supports behavioral health services and develops skills relevant to an IT Administrator role. Core Values: Show Up with Generosity: You build authentic relationships through gratitude, partnership, and consistent communication. Check the Ego: You collaborate closely with program and finance staff, valuing teamwork and accuracy over individual credit. Embrace Diversity: You celebrate and honor the cultures, identities, and lived experiences of those we serve and ensure donor messaging reflects this shared value. Grounded in Hope: You believe in the transformative power of community investment and bring optimism, professionalism, and persistence to your work. Qualifications: 1. Education & Experience • Currently enrolled in or recently completed an information technology, computer science, cybersecurity, networking, or related program; equivalent technical training or practical learning experience may be considered. • Coursework, personal projects, labs, volunteer work, and customer service experience are welcome. Professional IT experience and certifications are not required. 2. Technology & Troubleshooting Skills • Basic familiarity with computers, common software, and Microsoft 365 applications. • Interest in troubleshooting hardware, software, and connectivity issues using a step-by-step approach. • Willingness to learn device setup, account administration, networking concepts, and tools such as Intune and Entra under supervision. 3. Administrative & Communication Skills • Strong organizational skills, attention to detail, and ability to maintain accurate records. • Ability to explain basic technology tasks clearly and patiently to people with different technical skill levels. • Ability to follow instructions, document work, communicate progress, and manage assigned priorities. 4. Professional Attributes • Dependable, curious, and willing to ask questions and respond to feedback. • Able to work collaboratively and complete assigned tasks within established procedures. • Committed to confidentiality, respectful communication, and The Well's mission. Duties and Responsibilities: 1. Staff Technology Support • Review assigned help requests during scheduled work hours and assist with routine computer, printer, tablet, phone, software, and connectivity issues. • Document reported problems, troubleshooting steps, and outcomes; communicate progress and follow-up needs to staff and the technical mentor. • Escalate complex problems, service disruptions, and suspected security concerns promptly. 2. Equipment Setup & Inventory • Prepare and test workstations and devices using approved setup checklists. • Maintain equipment inventory and assignment records; assist with equipment checkout, returns, and replacement tracking. • Help organize technology supplies and prepare retired equipment for approved disposal under technical supervision. 3. Microsoft 365 & Systems Support • Assist staff with Outlook, Teams, SharePoint, Word, Excel, and Zoom. • Help update approved SharePoint content and organize Teams resources as directed. • Observe or assist with account, license, and group tasks within delegated permissions. Practice device and identity management tasks in a training environment or under direct supervision. 4. Technology Onboarding & Staff Training • Partner with HR and IT to prepare new hire technology checklists, equipment, and orientation materials. • Assist employees with initial device use and approved technology orientation activities. • Develop clear instructions and troubleshooting guides for common staff questions; obtain technical review before distribution. 5. Security, Documentation & Project Support • Complete assigned confidentiality and security training, including HIPAA and 42 CFR Part 2 training relevant to the role, before receiving system access. • Access information only as authorized for assigned duties and follow approved procedures for handling devices and data. Use test or de-identified information for practice whenever possible. • Assist with IT documentation, equipment specifications, or vendor quote comparisons for review. • Complete one approved improvement project, such as a technology onboarding kit, inventory cleanup, or staff technology help guide. 6. Collaboration & Professional Development • Participate in weekly mentor check-ins, assigned training, and selected IT planning or vendor meetings. •
09/21/2026
Full time
Job DescriptionJob Description IT Support and Systems Intern Reports to: Director of Operations FLSA Status: Full-Time or Part-Time Position Summary: The IT Support and Systems Intern supports The Well's daily technology needs while gaining hands-on experience in information technology administration. This role assists with staff troubleshooting, equipment setup and inventory, Microsoft 365 support, technology onboarding, and documentation. The intern helps keep technology reliable and accessible so staff can focus on serving individuals and families. The IT Support and Systems Intern works closely with the Director of Operations and receives technical supervision from the IT Administrator or a designated qualified IT mentor. Through guided assignments, shadowing, regular feedback, and a practical improvement project, the intern learns how technology supports behavioral health services and develops skills relevant to an IT Administrator role. Core Values: Show Up with Generosity: You build authentic relationships through gratitude, partnership, and consistent communication. Check the Ego: You collaborate closely with program and finance staff, valuing teamwork and accuracy over individual credit. Embrace Diversity: You celebrate and honor the cultures, identities, and lived experiences of those we serve and ensure donor messaging reflects this shared value. Grounded in Hope: You believe in the transformative power of community investment and bring optimism, professionalism, and persistence to your work. Qualifications: 1. Education & Experience • Currently enrolled in or recently completed an information technology, computer science, cybersecurity, networking, or related program; equivalent technical training or practical learning experience may be considered. • Coursework, personal projects, labs, volunteer work, and customer service experience are welcome. Professional IT experience and certifications are not required. 2. Technology & Troubleshooting Skills • Basic familiarity with computers, common software, and Microsoft 365 applications. • Interest in troubleshooting hardware, software, and connectivity issues using a step-by-step approach. • Willingness to learn device setup, account administration, networking concepts, and tools such as Intune and Entra under supervision. 3. Administrative & Communication Skills • Strong organizational skills, attention to detail, and ability to maintain accurate records. • Ability to explain basic technology tasks clearly and patiently to people with different technical skill levels. • Ability to follow instructions, document work, communicate progress, and manage assigned priorities. 4. Professional Attributes • Dependable, curious, and willing to ask questions and respond to feedback. • Able to work collaboratively and complete assigned tasks within established procedures. • Committed to confidentiality, respectful communication, and The Well's mission. Duties and Responsibilities: 1. Staff Technology Support • Review assigned help requests during scheduled work hours and assist with routine computer, printer, tablet, phone, software, and connectivity issues. • Document reported problems, troubleshooting steps, and outcomes; communicate progress and follow-up needs to staff and the technical mentor. • Escalate complex problems, service disruptions, and suspected security concerns promptly. 2. Equipment Setup & Inventory • Prepare and test workstations and devices using approved setup checklists. • Maintain equipment inventory and assignment records; assist with equipment checkout, returns, and replacement tracking. • Help organize technology supplies and prepare retired equipment for approved disposal under technical supervision. 3. Microsoft 365 & Systems Support • Assist staff with Outlook, Teams, SharePoint, Word, Excel, and Zoom. • Help update approved SharePoint content and organize Teams resources as directed. • Observe or assist with account, license, and group tasks within delegated permissions. Practice device and identity management tasks in a training environment or under direct supervision. 4. Technology Onboarding & Staff Training • Partner with HR and IT to prepare new hire technology checklists, equipment, and orientation materials. • Assist employees with initial device use and approved technology orientation activities. • Develop clear instructions and troubleshooting guides for common staff questions; obtain technical review before distribution. 5. Security, Documentation & Project Support • Complete assigned confidentiality and security training, including HIPAA and 42 CFR Part 2 training relevant to the role, before receiving system access. • Access information only as authorized for assigned duties and follow approved procedures for handling devices and data. Use test or de-identified information for practice whenever possible. • Assist with IT documentation, equipment specifications, or vendor quote comparisons for review. • Complete one approved improvement project, such as a technology onboarding kit, inventory cleanup, or staff technology help guide. 6. Collaboration & Professional Development • Participate in weekly mentor check-ins, assigned training, and selected IT planning or vendor meetings. •
Job DescriptionJob DescriptionStart Date: Immediate JHNA, CTSi, and EXPANSIA have come together to form a Defense Technology platform named Aether Aerospace focused on delivering high-impact technologies, technology-enabled services and advanced manufacturing solutions to the U.S. Department of Defense and related national security customers. Backed by Falfurrias Management Partners, the platform brings together deep domain expertise across Army, Navy, and Air Force and Space Force programs, digital engineering, systems integration, and specialized manufacturing capabilities. The combined organization operates as a multi-entity aerospace and defense technology and tech-enabled services and manufacturing enterprise positioned for scalable growth, operational excellence, and long-term value creation OVERVIEW Full-time/Permanent Employee Location: Hybrid with SCIF Access in Langley AFB, VA; Offutt AFB/Omaha, NE (will consider JBSA-Lackland and Rome, NY) Candidates must reside within two hours of one of these locations. As a Cloud Engineer IV, you will assess cloud infrastructure needs, lead the selection and deployment of OpenStack distributions, and design private cloud solutions integrated with hybrid platform management, identity management, and R&D infrastructure. You will automate build pipelines, migrations, security, and compliance while managing cloud and on-premise networking and leveraging Azure for automation. Responsibilities include implementing and maintaining cloud infrastructure, performing administrative tasks, and providing application support. You will enhance security by applying patches, conducting security reviews, and managing access controls while implementing enterprise monitoring solutions using industry-standard tools. As an emerging authority, you will develop technical solutions to complex problems, drive automation initiatives, and create scalable monitoring solutions, dashboards, and alerts. You will collaborate with business and technology leaders to align cloud strategies with organizational objectives. The proposed salary range for this position is $121,900-$162,500. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility EXPANSIA allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our unique mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings. RESPONSIBILTIES Analyze cloud infrastructure needs and participate in selecting and deploying OpenStack distributions Design and implement private cloud infrastructure while ensuring full integration with hybrid cloud platforms and identity management Support automation of build pipelines, migrations, security, and compliance in cloud environments Manage TCP/IP networking in both cloud and on-premise environments Implement and manage enterprise monitoring solutions using industry-standard technologies Perform cloud tool administrative tasks, provide application support, and ensure security compliance Develop monitoring dashboards, escalations, and alerting solutions Transfer knowledge through documentation and training for the software development organization Develop technical solutions to complex problems and determine approaches to assignments with significant latitude Identify opportunities for automation and develop scalable solutions that enhance cloud infrastructure efficiency Provide technical support to operational strategies aligned within your program and initiatives that optimize processes, enhance productivity, and ensure quality across all program functions Ensure 100% of planned hours are worked and recorded Identify and forward to leadership any opportunities that could lead to growth within your work area Participate in growth efforts as requested Ensure all contractual deliverables are met or exceeded to the customer's satisfaction Complete personal PDP and attend staff meetings and Storytime (with the camera on) Build productive and positive professional relationships with clients within your program Execute all contract requirements as assigned in accordance with the contract-specific LCAT and requirements KEY QUALIFICATIONS Clearance: Active TS/SCI Education and Years of Experience: Bachelor's degree with 10 years of relevant experience Considered an emerging authority in cloud engineering, applying extensive technical expertise Ability to develop technical solutions to complex problems and determine objectives and approaches with considerable latitude Strong expertise in cloud infrastructure, automation, and security principles Proficiency in scripting or programming for cloud automation Experience with enterprise monitoring tools such as PagerDuty, Microsoft OMS, or Azure monitoring solutions. Security +; GICSP, SSCP, or GSEC Must be available to support a 24/7 on-call schedule, including nights and weekends. Specific on-call expectations will be defined upon team assignment PREFERRED ADDITIONAL QUALIFICATIONS Master's degree preferred Experience with OpenStack distribution selection and deployment Knowledge of private cloud infrastructure design and implementation Understanding of hybrid cloud platform management and identity management integration Familiarity with TCP/IP networking in cloud and on-premise environments Ability to collaborate with cross-functional teams and business stakeholders Certifications in one or more cloud platforms, such as CompTIA Cloud+, AWS Certified Solutions Architect or Certified Kubernetes Administrator or similar. Aether Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
09/21/2026
Full time
Job DescriptionJob DescriptionStart Date: Immediate JHNA, CTSi, and EXPANSIA have come together to form a Defense Technology platform named Aether Aerospace focused on delivering high-impact technologies, technology-enabled services and advanced manufacturing solutions to the U.S. Department of Defense and related national security customers. Backed by Falfurrias Management Partners, the platform brings together deep domain expertise across Army, Navy, and Air Force and Space Force programs, digital engineering, systems integration, and specialized manufacturing capabilities. The combined organization operates as a multi-entity aerospace and defense technology and tech-enabled services and manufacturing enterprise positioned for scalable growth, operational excellence, and long-term value creation OVERVIEW Full-time/Permanent Employee Location: Hybrid with SCIF Access in Langley AFB, VA; Offutt AFB/Omaha, NE (will consider JBSA-Lackland and Rome, NY) Candidates must reside within two hours of one of these locations. As a Cloud Engineer IV, you will assess cloud infrastructure needs, lead the selection and deployment of OpenStack distributions, and design private cloud solutions integrated with hybrid platform management, identity management, and R&D infrastructure. You will automate build pipelines, migrations, security, and compliance while managing cloud and on-premise networking and leveraging Azure for automation. Responsibilities include implementing and maintaining cloud infrastructure, performing administrative tasks, and providing application support. You will enhance security by applying patches, conducting security reviews, and managing access controls while implementing enterprise monitoring solutions using industry-standard tools. As an emerging authority, you will develop technical solutions to complex problems, drive automation initiatives, and create scalable monitoring solutions, dashboards, and alerts. You will collaborate with business and technology leaders to align cloud strategies with organizational objectives. The proposed salary range for this position is $121,900-$162,500. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility EXPANSIA allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our unique mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings. RESPONSIBILTIES Analyze cloud infrastructure needs and participate in selecting and deploying OpenStack distributions Design and implement private cloud infrastructure while ensuring full integration with hybrid cloud platforms and identity management Support automation of build pipelines, migrations, security, and compliance in cloud environments Manage TCP/IP networking in both cloud and on-premise environments Implement and manage enterprise monitoring solutions using industry-standard technologies Perform cloud tool administrative tasks, provide application support, and ensure security compliance Develop monitoring dashboards, escalations, and alerting solutions Transfer knowledge through documentation and training for the software development organization Develop technical solutions to complex problems and determine approaches to assignments with significant latitude Identify opportunities for automation and develop scalable solutions that enhance cloud infrastructure efficiency Provide technical support to operational strategies aligned within your program and initiatives that optimize processes, enhance productivity, and ensure quality across all program functions Ensure 100% of planned hours are worked and recorded Identify and forward to leadership any opportunities that could lead to growth within your work area Participate in growth efforts as requested Ensure all contractual deliverables are met or exceeded to the customer's satisfaction Complete personal PDP and attend staff meetings and Storytime (with the camera on) Build productive and positive professional relationships with clients within your program Execute all contract requirements as assigned in accordance with the contract-specific LCAT and requirements KEY QUALIFICATIONS Clearance: Active TS/SCI Education and Years of Experience: Bachelor's degree with 10 years of relevant experience Considered an emerging authority in cloud engineering, applying extensive technical expertise Ability to develop technical solutions to complex problems and determine objectives and approaches with considerable latitude Strong expertise in cloud infrastructure, automation, and security principles Proficiency in scripting or programming for cloud automation Experience with enterprise monitoring tools such as PagerDuty, Microsoft OMS, or Azure monitoring solutions. Security +; GICSP, SSCP, or GSEC Must be available to support a 24/7 on-call schedule, including nights and weekends. Specific on-call expectations will be defined upon team assignment PREFERRED ADDITIONAL QUALIFICATIONS Master's degree preferred Experience with OpenStack distribution selection and deployment Knowledge of private cloud infrastructure design and implementation Understanding of hybrid cloud platform management and identity management integration Familiarity with TCP/IP networking in cloud and on-premise environments Ability to collaborate with cross-functional teams and business stakeholders Certifications in one or more cloud platforms, such as CompTIA Cloud+, AWS Certified Solutions Architect or Certified Kubernetes Administrator or similar. Aether Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Job DescriptionJob DescriptionSenior Project Manager - Navy FACTS Location: Norfolk, VA / Hybrid Security Clearance: Active Secret Clearance Required Employment Type: Full-Time Position Overview Conceras is seeking an experienced Senior Project Manager to lead program execution and software sustainment activities supporting the U.S. Navy's Financial Accounting and Cost Tracking System (FACTS) program. The Senior Project Manager will provide overall leadership for a cross-functional technical team responsible for the continued sustainment, enhancement, and modernization of a mission-critical Navy application. This position serves as a primary interface between Conceras, Navy stakeholders, technical personnel, and program leadership and is responsible for ensuring contractual requirements, development priorities, schedules, deliverables, and customer expectations are successfully managed. The ideal candidate will combine strong IT project and contract management experience with a technical software development background. Experience progressing from software development, systems analysis, or business analysis into technical project leadership is highly desirable, as the Project Manager must be able to effectively communicate with developers, database administrators, analysts, users, and government stakeholders throughout the software development lifecycle. Key Responsibilities Provide day-to-day leadership and overall management of the Navy FACTS program, including scope, schedule, staffing, priorities, risks, deliverables, and customer expectations. Serve as a primary liaison between Conceras leadership, Navy stakeholders, end users, and the cross-functional technical team. Manage contract performance, including labor utilization, staffing requirements, tasking, funding considerations, schedules, and customer deliverables. Lead Agile/Scrum activities, including sprint planning, backlog refinement, daily standups, retrospectives, and work tracking in Azure DevOps. Coordinate software sustainment, enhancement, modernization, testing, release, implementation, defect resolution, and production support activities across the SDLC. Translate customer and operational requirements into actionable development priorities and ensure technical work remains aligned with program objectives. Lead and mentor a multidisciplinary team of developers, DBAs, analysts, testers, reporting specialists, and other technical personnel. Facilitate communication and collaboration across technical and functional teams while supporting onboarding, cross-training, knowledge transfer, and performance development. Maintain strong customer relationships through status meetings, technical discussions, briefings, demonstrations, training, and implementation support. Develop and deliver program reporting, including weekly metrics, Monthly Status Reports, release notes, activity reports, risks, accomplishments, and upcoming priorities. Identify and address program, staffing, technical, and contractual risks while driving process improvements that strengthen quality, efficiency, and continuity. Required Qualifications 10+ years of progressively responsible experience supporting IT/software development programs, including significant project or program management responsibility. Demonstrated experience leading software development, application sustainment, modernization, or enterprise IT programs. Experience managing cross-functional technical teams consisting of software developers, analysts, database personnel, testers, or related IT professionals. Strong understanding of the Software Development Life Cycle (SDLC) and the ability to manage development activities from requirements through design, development, testing, release, and production support. Demonstrated experience with Agile/Scrum methodologies, including sprint planning, backlog management, daily Scrum meetings, and release planning. Experience using Azure DevOps, Jira, or a comparable Agile/project management platform. Experience managing customer deliverables, project schedules, risks, staffing, labor utilization, and contract performance. Demonstrated ability to communicate effectively with government customers, technical teams, corporate leadership, and end users. Experience preparing program status reports, performance metrics, release documentation, schedules, and executive/customer briefings. Strong leadership, organizational, analytical, problem-solving, and written/verbal communication skills. Active Secret security clearance. Preferred Qualifications Previous experience supporting U.S. Navy, Department of Defense, or other Federal Government IT programs. Previous experience managing a long-term software sustainment or modernization program. Prior hands-on experience as a software developer, systems analyst, business analyst, technical lead, or similar technical position before transitioning into project/program management. Working knowledge of Java-based enterprise applications, SQL, Oracle databases, application integration, and database-driven systems. Familiarity with development technologies or environments such as Java, Oracle, SQL, NetBeans, WebSphere, CA Gen, or comparable enterprise development platforms. Experience supporting legacy application modernization while maintaining existing production capabilities. Experience managing Federal Government IT contracts and working with CORs, government program managers, technical leads, and end-user communities. Experience coordinating integration testing, system testing, user acceptance testing, and production releases. Experience developing or improving Agile processes within an established software development team. PMP, PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar project management/Agile certification. Education Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, Engineering, or a related field preferred. Additional relevant technical and project management experience may be considered in lieu of a degree. Powered by JazzHR rUEJCRjcfi
09/21/2026
Full time
Job DescriptionJob DescriptionSenior Project Manager - Navy FACTS Location: Norfolk, VA / Hybrid Security Clearance: Active Secret Clearance Required Employment Type: Full-Time Position Overview Conceras is seeking an experienced Senior Project Manager to lead program execution and software sustainment activities supporting the U.S. Navy's Financial Accounting and Cost Tracking System (FACTS) program. The Senior Project Manager will provide overall leadership for a cross-functional technical team responsible for the continued sustainment, enhancement, and modernization of a mission-critical Navy application. This position serves as a primary interface between Conceras, Navy stakeholders, technical personnel, and program leadership and is responsible for ensuring contractual requirements, development priorities, schedules, deliverables, and customer expectations are successfully managed. The ideal candidate will combine strong IT project and contract management experience with a technical software development background. Experience progressing from software development, systems analysis, or business analysis into technical project leadership is highly desirable, as the Project Manager must be able to effectively communicate with developers, database administrators, analysts, users, and government stakeholders throughout the software development lifecycle. Key Responsibilities Provide day-to-day leadership and overall management of the Navy FACTS program, including scope, schedule, staffing, priorities, risks, deliverables, and customer expectations. Serve as a primary liaison between Conceras leadership, Navy stakeholders, end users, and the cross-functional technical team. Manage contract performance, including labor utilization, staffing requirements, tasking, funding considerations, schedules, and customer deliverables. Lead Agile/Scrum activities, including sprint planning, backlog refinement, daily standups, retrospectives, and work tracking in Azure DevOps. Coordinate software sustainment, enhancement, modernization, testing, release, implementation, defect resolution, and production support activities across the SDLC. Translate customer and operational requirements into actionable development priorities and ensure technical work remains aligned with program objectives. Lead and mentor a multidisciplinary team of developers, DBAs, analysts, testers, reporting specialists, and other technical personnel. Facilitate communication and collaboration across technical and functional teams while supporting onboarding, cross-training, knowledge transfer, and performance development. Maintain strong customer relationships through status meetings, technical discussions, briefings, demonstrations, training, and implementation support. Develop and deliver program reporting, including weekly metrics, Monthly Status Reports, release notes, activity reports, risks, accomplishments, and upcoming priorities. Identify and address program, staffing, technical, and contractual risks while driving process improvements that strengthen quality, efficiency, and continuity. Required Qualifications 10+ years of progressively responsible experience supporting IT/software development programs, including significant project or program management responsibility. Demonstrated experience leading software development, application sustainment, modernization, or enterprise IT programs. Experience managing cross-functional technical teams consisting of software developers, analysts, database personnel, testers, or related IT professionals. Strong understanding of the Software Development Life Cycle (SDLC) and the ability to manage development activities from requirements through design, development, testing, release, and production support. Demonstrated experience with Agile/Scrum methodologies, including sprint planning, backlog management, daily Scrum meetings, and release planning. Experience using Azure DevOps, Jira, or a comparable Agile/project management platform. Experience managing customer deliverables, project schedules, risks, staffing, labor utilization, and contract performance. Demonstrated ability to communicate effectively with government customers, technical teams, corporate leadership, and end users. Experience preparing program status reports, performance metrics, release documentation, schedules, and executive/customer briefings. Strong leadership, organizational, analytical, problem-solving, and written/verbal communication skills. Active Secret security clearance. Preferred Qualifications Previous experience supporting U.S. Navy, Department of Defense, or other Federal Government IT programs. Previous experience managing a long-term software sustainment or modernization program. Prior hands-on experience as a software developer, systems analyst, business analyst, technical lead, or similar technical position before transitioning into project/program management. Working knowledge of Java-based enterprise applications, SQL, Oracle databases, application integration, and database-driven systems. Familiarity with development technologies or environments such as Java, Oracle, SQL, NetBeans, WebSphere, CA Gen, or comparable enterprise development platforms. Experience supporting legacy application modernization while maintaining existing production capabilities. Experience managing Federal Government IT contracts and working with CORs, government program managers, technical leads, and end-user communities. Experience coordinating integration testing, system testing, user acceptance testing, and production releases. Experience developing or improving Agile processes within an established software development team. PMP, PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar project management/Agile certification. Education Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, Engineering, or a related field preferred. Additional relevant technical and project management experience may be considered in lieu of a degree. Powered by JazzHR rUEJCRjcfi
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Infrastructure Engineer I - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components and solutions that enable business functions and IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Participates in data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Deploys and maintains data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors junior engineers and may being mentoring peer engineers. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 2 years of experience in developing, deploying and maintaining large scale backup/recovery solutions. Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Basic understanding of cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Infrastructure Engineer I - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components and solutions that enable business functions and IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Participates in data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Deploys and maintains data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors junior engineers and may being mentoring peer engineers. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 2 years of experience in developing, deploying and maintaining large scale backup/recovery solutions. Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Basic understanding of cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the primary technology advisor for enterprise-scale Salesforce programs supporting Federal and Public Sector clients. You will lead solution architecture, technical strategy, and delivery governance for complex digital transformation initiatives while ensuring solutions are secure, scalable, compliant, and aligned with mission objectives. Key responsibilities include: Serve as the lead architect for large-scale Salesforce implementations, providing strategic guidance on platform capabilities, architecture patterns, and solution design. Partner with clients, business stakeholders, delivery leaders, and implementation teams to define technical roadmaps and transformation strategies that support business goals and program objectives. Lead discovery sessions, architecture workshops, and solution planning activities to gather requirements and design enterprise-grade Salesforce solutions. Design end-to-end technical architectures across Salesforce products, including Salesforce Platform, Service Cloud, Experience Cloud, Public Sector Solutions (PSS), OmniStudio, and custom applications. Architect secure and scalable solutions encompassing data models, integrations, application development, identity and access management, security controls, and deployment strategies. Provide technical leadership throughout the project lifecycle, including pre-sales, solutioning, estimation, delivery oversight, and post-implementation support. Develop architecture deliverables including solution diagrams, technical design documents, integration specifications, data migration strategies, and governance frameworks. Lead architecture reviews and ensure adherence to Salesforce best practices, security standards, and development methodologies. Design and oversee integrations between Salesforce and enterprise systems using REST APIs, SOAP services, middleware platforms, ETL tools, and cloud-based services. Act as a trusted advisor to executive stakeholders by providing recommendations on platform optimization, modernization efforts, and emerging technologies. Identify technical, operational, and delivery risks early and develop mitigation strategies to ensure successful project execution. Collaborate with Delivery Managers and project teams to align technical solutions with project timelines, budget constraints, and business priorities. Mentor developers, administrators, business analysts, and junior architects to promote technical excellence and professional growth. Support business development efforts by participating in client presentations, proposal development, solution demonstrations, and technical evaluations. Contribute to internal practice development initiatives, architecture standards, reusable assets, accelerators, and thought leadership efforts across the Salesforce practice. Evaluate emerging Salesforce capabilities, including Agentforce, AI solutions, automation technologies, and industry-specific offerings to drive innovation and business value. Travel may be required based on client and project requirements. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing, implementing, and governing enterprise technology solutions, including significant experience on the Salesforce Platform. US Citizenship is contractually required for this role Selected candidate must be able to obtain a security clearance Proven experience serving as a Technical Architect, Solution Architect, Enterprise Architect, or Lead Architect on enterprise Salesforce programs. Strong expertise in Salesforce architecture, including application architecture, data architecture, integration architecture, and security architecture. Experience designing and implementing Salesforce solutions within Federal Government, State Government, or Public Sector environments. Deep understanding of Salesforce platform capabilities, including Apex, Lightning Web Components (LWC), Flow, APIs, security models, and deployment frameworks. Strong experience designing integrations between Salesforce and third-party enterprise applications using middleware, APIs, and cloud platforms. Demonstrated ability to analyze and optimize business processes through technology-enabled solutions. Strong consulting and stakeholder management skills with the ability to effectively communicate complex technical concepts to executive, business, and technical audiences. Proven experience facilitating architecture workshops, technical design reviews, and executive-level presentations. Exceptional written and verbal communication skills, including the ability to develop architecture artifacts, proposals, and client-facing deliverables. Strong problem-solving skills with the ability to evaluate complex technical challenges and develop practical, scalable solutions. Application design and software development background, including experience with enterprise architecture principles and best practices. Ability to influence decision-making and drive consensus among diverse stakeholder groups. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or other advanced Salesforce certifications. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Extensive experience with OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures. Experience supporting large-scale Federal digital modernization and citizen services transformation programs. Experience designing solutions in regulated environments requiring compliance with federal security and privacy standards. Knowledge of Salesforce GovCloud environments and Public Sector implementation best practices. Experience with DevOps and CI/CD tools such as Copado, Gearset, AutoRABIT, GitHub, or Azure DevOps. Familiarity with enterprise architecture frameworks such as TOGAF or equivalent methodologies. Experience leading architecture governance boards, technical review committees, and solution approval processes. Knowledge of Salesforce AI, Agentforce, and emerging automation capabilities. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline . click apply for full job details
09/21/2026
Full time
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the primary technology advisor for enterprise-scale Salesforce programs supporting Federal and Public Sector clients. You will lead solution architecture, technical strategy, and delivery governance for complex digital transformation initiatives while ensuring solutions are secure, scalable, compliant, and aligned with mission objectives. Key responsibilities include: Serve as the lead architect for large-scale Salesforce implementations, providing strategic guidance on platform capabilities, architecture patterns, and solution design. Partner with clients, business stakeholders, delivery leaders, and implementation teams to define technical roadmaps and transformation strategies that support business goals and program objectives. Lead discovery sessions, architecture workshops, and solution planning activities to gather requirements and design enterprise-grade Salesforce solutions. Design end-to-end technical architectures across Salesforce products, including Salesforce Platform, Service Cloud, Experience Cloud, Public Sector Solutions (PSS), OmniStudio, and custom applications. Architect secure and scalable solutions encompassing data models, integrations, application development, identity and access management, security controls, and deployment strategies. Provide technical leadership throughout the project lifecycle, including pre-sales, solutioning, estimation, delivery oversight, and post-implementation support. Develop architecture deliverables including solution diagrams, technical design documents, integration specifications, data migration strategies, and governance frameworks. Lead architecture reviews and ensure adherence to Salesforce best practices, security standards, and development methodologies. Design and oversee integrations between Salesforce and enterprise systems using REST APIs, SOAP services, middleware platforms, ETL tools, and cloud-based services. Act as a trusted advisor to executive stakeholders by providing recommendations on platform optimization, modernization efforts, and emerging technologies. Identify technical, operational, and delivery risks early and develop mitigation strategies to ensure successful project execution. Collaborate with Delivery Managers and project teams to align technical solutions with project timelines, budget constraints, and business priorities. Mentor developers, administrators, business analysts, and junior architects to promote technical excellence and professional growth. Support business development efforts by participating in client presentations, proposal development, solution demonstrations, and technical evaluations. Contribute to internal practice development initiatives, architecture standards, reusable assets, accelerators, and thought leadership efforts across the Salesforce practice. Evaluate emerging Salesforce capabilities, including Agentforce, AI solutions, automation technologies, and industry-specific offerings to drive innovation and business value. Travel may be required based on client and project requirements. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing, implementing, and governing enterprise technology solutions, including significant experience on the Salesforce Platform. US Citizenship is contractually required for this role Selected candidate must be able to obtain a security clearance Proven experience serving as a Technical Architect, Solution Architect, Enterprise Architect, or Lead Architect on enterprise Salesforce programs. Strong expertise in Salesforce architecture, including application architecture, data architecture, integration architecture, and security architecture. Experience designing and implementing Salesforce solutions within Federal Government, State Government, or Public Sector environments. Deep understanding of Salesforce platform capabilities, including Apex, Lightning Web Components (LWC), Flow, APIs, security models, and deployment frameworks. Strong experience designing integrations between Salesforce and third-party enterprise applications using middleware, APIs, and cloud platforms. Demonstrated ability to analyze and optimize business processes through technology-enabled solutions. Strong consulting and stakeholder management skills with the ability to effectively communicate complex technical concepts to executive, business, and technical audiences. Proven experience facilitating architecture workshops, technical design reviews, and executive-level presentations. Exceptional written and verbal communication skills, including the ability to develop architecture artifacts, proposals, and client-facing deliverables. Strong problem-solving skills with the ability to evaluate complex technical challenges and develop practical, scalable solutions. Application design and software development background, including experience with enterprise architecture principles and best practices. Ability to influence decision-making and drive consensus among diverse stakeholder groups. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or other advanced Salesforce certifications. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Extensive experience with OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures. Experience supporting large-scale Federal digital modernization and citizen services transformation programs. Experience designing solutions in regulated environments requiring compliance with federal security and privacy standards. Knowledge of Salesforce GovCloud environments and Public Sector implementation best practices. Experience with DevOps and CI/CD tools such as Copado, Gearset, AutoRABIT, GitHub, or Azure DevOps. Familiarity with enterprise architecture frameworks such as TOGAF or equivalent methodologies. Experience leading architecture governance boards, technical review committees, and solution approval processes. Knowledge of Salesforce AI, Agentforce, and emerging automation capabilities. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Infrastructure Engineer I - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components and solutions that enable business functions and IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Participates in data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Deploys and maintains data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors junior engineers and may being mentoring peer engineers. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 2 years of experience in developing, deploying and maintaining large scale backup/recovery solutions. Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Basic understanding of cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Infrastructure Engineer I - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components and solutions that enable business functions and IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Participates in data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Deploys and maintains data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors junior engineers and may being mentoring peer engineers. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 2 years of experience in developing, deploying and maintaining large scale backup/recovery solutions. Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Basic understanding of cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Infrastructure Engineer I - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components and solutions that enable business functions and IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Participates in data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Deploys and maintains data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors junior engineers and may being mentoring peer engineers. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 2 years of experience in developing, deploying and maintaining large scale backup/recovery solutions. Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Basic understanding of cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Infrastructure Engineer I - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components and solutions that enable business functions and IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Participates in data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Deploys and maintains data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors junior engineers and may being mentoring peer engineers. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 2 years of experience in developing, deploying and maintaining large scale backup/recovery solutions. Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Basic understanding of cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Infrastructure Engineer I - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components and solutions that enable business functions and IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Participates in data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Deploys and maintains data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors junior engineers and may being mentoring peer engineers. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 2 years of experience in developing, deploying and maintaining large scale backup/recovery solutions. Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Basic understanding of cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Infrastructure Engineer I - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components and solutions that enable business functions and IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Participates in data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Deploys and maintains data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors junior engineers and may being mentoring peer engineers. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 2 years of experience in developing, deploying and maintaining large scale backup/recovery solutions. Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Basic understanding of cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the primary technology advisor for enterprise-scale Salesforce programs supporting Federal and Public Sector clients. You will lead solution architecture, technical strategy, and delivery governance for complex digital transformation initiatives while ensuring solutions are secure, scalable, compliant, and aligned with mission objectives. Key responsibilities include: Serve as the lead architect for large-scale Salesforce implementations, providing strategic guidance on platform capabilities, architecture patterns, and solution design. Partner with clients, business stakeholders, delivery leaders, and implementation teams to define technical roadmaps and transformation strategies that support business goals and program objectives. Lead discovery sessions, architecture workshops, and solution planning activities to gather requirements and design enterprise-grade Salesforce solutions. Design end-to-end technical architectures across Salesforce products, including Salesforce Platform, Service Cloud, Experience Cloud, Public Sector Solutions (PSS), OmniStudio, and custom applications. Architect secure and scalable solutions encompassing data models, integrations, application development, identity and access management, security controls, and deployment strategies. Provide technical leadership throughout the project lifecycle, including pre-sales, solutioning, estimation, delivery oversight, and post-implementation support. Develop architecture deliverables including solution diagrams, technical design documents, integration specifications, data migration strategies, and governance frameworks. Lead architecture reviews and ensure adherence to Salesforce best practices, security standards, and development methodologies. Design and oversee integrations between Salesforce and enterprise systems using REST APIs, SOAP services, middleware platforms, ETL tools, and cloud-based services. Act as a trusted advisor to executive stakeholders by providing recommendations on platform optimization, modernization efforts, and emerging technologies. Identify technical, operational, and delivery risks early and develop mitigation strategies to ensure successful project execution. Collaborate with Delivery Managers and project teams to align technical solutions with project timelines, budget constraints, and business priorities. Mentor developers, administrators, business analysts, and junior architects to promote technical excellence and professional growth. Support business development efforts by participating in client presentations, proposal development, solution demonstrations, and technical evaluations. Contribute to internal practice development initiatives, architecture standards, reusable assets, accelerators, and thought leadership efforts across the Salesforce practice. Evaluate emerging Salesforce capabilities, including Agentforce, AI solutions, automation technologies, and industry-specific offerings to drive innovation and business value. Travel may be required based on client and project requirements. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing, implementing, and governing enterprise technology solutions, including significant experience on the Salesforce Platform. US Citizenship is contractually required for this role Selected candidate must be able to obtain a security clearance Proven experience serving as a Technical Architect, Solution Architect, Enterprise Architect, or Lead Architect on enterprise Salesforce programs. Strong expertise in Salesforce architecture, including application architecture, data architecture, integration architecture, and security architecture. Experience designing and implementing Salesforce solutions within Federal Government, State Government, or Public Sector environments. Deep understanding of Salesforce platform capabilities, including Apex, Lightning Web Components (LWC), Flow, APIs, security models, and deployment frameworks. Strong experience designing integrations between Salesforce and third-party enterprise applications using middleware, APIs, and cloud platforms. Demonstrated ability to analyze and optimize business processes through technology-enabled solutions. Strong consulting and stakeholder management skills with the ability to effectively communicate complex technical concepts to executive, business, and technical audiences. Proven experience facilitating architecture workshops, technical design reviews, and executive-level presentations. Exceptional written and verbal communication skills, including the ability to develop architecture artifacts, proposals, and client-facing deliverables. Strong problem-solving skills with the ability to evaluate complex technical challenges and develop practical, scalable solutions. Application design and software development background, including experience with enterprise architecture principles and best practices. Ability to influence decision-making and drive consensus among diverse stakeholder groups. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or other advanced Salesforce certifications. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Extensive experience with OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures. Experience supporting large-scale Federal digital modernization and citizen services transformation programs. Experience designing solutions in regulated environments requiring compliance with federal security and privacy standards. Knowledge of Salesforce GovCloud environments and Public Sector implementation best practices. Experience with DevOps and CI/CD tools such as Copado, Gearset, AutoRABIT, GitHub, or Azure DevOps. Familiarity with enterprise architecture frameworks such as TOGAF or equivalent methodologies. Experience leading architecture governance boards, technical review committees, and solution approval processes. Knowledge of Salesforce AI, Agentforce, and emerging automation capabilities. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline . click apply for full job details
09/21/2026
Full time
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the primary technology advisor for enterprise-scale Salesforce programs supporting Federal and Public Sector clients. You will lead solution architecture, technical strategy, and delivery governance for complex digital transformation initiatives while ensuring solutions are secure, scalable, compliant, and aligned with mission objectives. Key responsibilities include: Serve as the lead architect for large-scale Salesforce implementations, providing strategic guidance on platform capabilities, architecture patterns, and solution design. Partner with clients, business stakeholders, delivery leaders, and implementation teams to define technical roadmaps and transformation strategies that support business goals and program objectives. Lead discovery sessions, architecture workshops, and solution planning activities to gather requirements and design enterprise-grade Salesforce solutions. Design end-to-end technical architectures across Salesforce products, including Salesforce Platform, Service Cloud, Experience Cloud, Public Sector Solutions (PSS), OmniStudio, and custom applications. Architect secure and scalable solutions encompassing data models, integrations, application development, identity and access management, security controls, and deployment strategies. Provide technical leadership throughout the project lifecycle, including pre-sales, solutioning, estimation, delivery oversight, and post-implementation support. Develop architecture deliverables including solution diagrams, technical design documents, integration specifications, data migration strategies, and governance frameworks. Lead architecture reviews and ensure adherence to Salesforce best practices, security standards, and development methodologies. Design and oversee integrations between Salesforce and enterprise systems using REST APIs, SOAP services, middleware platforms, ETL tools, and cloud-based services. Act as a trusted advisor to executive stakeholders by providing recommendations on platform optimization, modernization efforts, and emerging technologies. Identify technical, operational, and delivery risks early and develop mitigation strategies to ensure successful project execution. Collaborate with Delivery Managers and project teams to align technical solutions with project timelines, budget constraints, and business priorities. Mentor developers, administrators, business analysts, and junior architects to promote technical excellence and professional growth. Support business development efforts by participating in client presentations, proposal development, solution demonstrations, and technical evaluations. Contribute to internal practice development initiatives, architecture standards, reusable assets, accelerators, and thought leadership efforts across the Salesforce practice. Evaluate emerging Salesforce capabilities, including Agentforce, AI solutions, automation technologies, and industry-specific offerings to drive innovation and business value. Travel may be required based on client and project requirements. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing, implementing, and governing enterprise technology solutions, including significant experience on the Salesforce Platform. US Citizenship is contractually required for this role Selected candidate must be able to obtain a security clearance Proven experience serving as a Technical Architect, Solution Architect, Enterprise Architect, or Lead Architect on enterprise Salesforce programs. Strong expertise in Salesforce architecture, including application architecture, data architecture, integration architecture, and security architecture. Experience designing and implementing Salesforce solutions within Federal Government, State Government, or Public Sector environments. Deep understanding of Salesforce platform capabilities, including Apex, Lightning Web Components (LWC), Flow, APIs, security models, and deployment frameworks. Strong experience designing integrations between Salesforce and third-party enterprise applications using middleware, APIs, and cloud platforms. Demonstrated ability to analyze and optimize business processes through technology-enabled solutions. Strong consulting and stakeholder management skills with the ability to effectively communicate complex technical concepts to executive, business, and technical audiences. Proven experience facilitating architecture workshops, technical design reviews, and executive-level presentations. Exceptional written and verbal communication skills, including the ability to develop architecture artifacts, proposals, and client-facing deliverables. Strong problem-solving skills with the ability to evaluate complex technical challenges and develop practical, scalable solutions. Application design and software development background, including experience with enterprise architecture principles and best practices. Ability to influence decision-making and drive consensus among diverse stakeholder groups. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or other advanced Salesforce certifications. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Extensive experience with OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures. Experience supporting large-scale Federal digital modernization and citizen services transformation programs. Experience designing solutions in regulated environments requiring compliance with federal security and privacy standards. Knowledge of Salesforce GovCloud environments and Public Sector implementation best practices. Experience with DevOps and CI/CD tools such as Copado, Gearset, AutoRABIT, GitHub, or Azure DevOps. Familiarity with enterprise architecture frameworks such as TOGAF or equivalent methodologies. Experience leading architecture governance boards, technical review committees, and solution approval processes. Knowledge of Salesforce AI, Agentforce, and emerging automation capabilities. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline . click apply for full job details
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/21/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
09/21/2026
Full time
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
Job Description Job Description Description: CSA is seeking a Senior Configuration Management (CM) Lead in support of the PMW/A 520 Program Office onsite in San Diego. CA. This individual will be responsible for directing and managing Configuration Management activities, establishing and maintaining CM policies and procedures, overseeing the integrity of technical baselines, and ensuring compliance with organizational and contractual CM requirements. The Senior CM Lead will provide expert guidance, lead Configuration Control Board (CCB) activities, and serve as the primary authority on CM matters, including advanced administration of the CMPRO LANT database. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. How Your Role Will Make an Impact: Establish, implement, and maintain the PMW Configuration Management Plan (CMP) in alignment with PAE Mission Systems CM policies and standards. Work directly with leadership, including the APM-E, CMD, and Deputy-CMD, to ensure organizational Configuration Management requirements are met. Ensure all technical baselines, configurations, and technical data are properly identified, captured, controlled, and accessible throughout the product lifecycle. Maintain accountability for the verification and validation (V&V) of software, firmware, and hardware configuration baselines. Establish and facilitate the PMW-level Configuration Control Board (CCB), as required. Ensure all baseline changes are properly assessed, coordinated, and approved through the chartered CCB. Report the status of change requests to PMW Leadership and participate in the PTRB process. Perform advanced Database Administration (DBA) in CMPRO LANT and ensure the integrity and accuracy of CM data within authoritative tools. Manage and execute system and variant management processes within CMPRO. Work with APM-Es to conduct process assessments and validate that CMP requirements are being followed. Provide CM guidance, mentorship, and process training to the CM team, program functional teams, and external stakeholders. Ensure all required team members meet their Configuration Management education and training requirements. Identify, collect, and report CM program metrics and process improvement initiatives. Requirements: What You Will Need to Join Our Award-Winning Team: Clearance: Must possess and maintain an active Secret clearance Extensive experience in a senior Configuration Management role within a Department of Defense (DoD), NAVWAR, or PEO C4I environment. Advanced proficiency as a CMPRO LANT Database Administrator (DBA). In-depth knowledge of industry and government Configuration Management standards, including SAE EIA-649-1. Demonstrated experience establishing and leading Configuration Control Boards (CCBs). Strong leadership, communication, and training skills. Experience with metrics collection and process improvement. Physical Requirements: While performing the duties of this job, the employee is regularly required to: Sit for extended periods of time and work at a computer workstation Use hands and fingers to operate keyboards, mice, and other input devices Communicate effectively, both verbally and in writing Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks Lift and/or move equipment weighing up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).
09/21/2026
Full time
Job Description Job Description Description: CSA is seeking a Senior Configuration Management (CM) Lead in support of the PMW/A 520 Program Office onsite in San Diego. CA. This individual will be responsible for directing and managing Configuration Management activities, establishing and maintaining CM policies and procedures, overseeing the integrity of technical baselines, and ensuring compliance with organizational and contractual CM requirements. The Senior CM Lead will provide expert guidance, lead Configuration Control Board (CCB) activities, and serve as the primary authority on CM matters, including advanced administration of the CMPRO LANT database. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. How Your Role Will Make an Impact: Establish, implement, and maintain the PMW Configuration Management Plan (CMP) in alignment with PAE Mission Systems CM policies and standards. Work directly with leadership, including the APM-E, CMD, and Deputy-CMD, to ensure organizational Configuration Management requirements are met. Ensure all technical baselines, configurations, and technical data are properly identified, captured, controlled, and accessible throughout the product lifecycle. Maintain accountability for the verification and validation (V&V) of software, firmware, and hardware configuration baselines. Establish and facilitate the PMW-level Configuration Control Board (CCB), as required. Ensure all baseline changes are properly assessed, coordinated, and approved through the chartered CCB. Report the status of change requests to PMW Leadership and participate in the PTRB process. Perform advanced Database Administration (DBA) in CMPRO LANT and ensure the integrity and accuracy of CM data within authoritative tools. Manage and execute system and variant management processes within CMPRO. Work with APM-Es to conduct process assessments and validate that CMP requirements are being followed. Provide CM guidance, mentorship, and process training to the CM team, program functional teams, and external stakeholders. Ensure all required team members meet their Configuration Management education and training requirements. Identify, collect, and report CM program metrics and process improvement initiatives. Requirements: What You Will Need to Join Our Award-Winning Team: Clearance: Must possess and maintain an active Secret clearance Extensive experience in a senior Configuration Management role within a Department of Defense (DoD), NAVWAR, or PEO C4I environment. Advanced proficiency as a CMPRO LANT Database Administrator (DBA). In-depth knowledge of industry and government Configuration Management standards, including SAE EIA-649-1. Demonstrated experience establishing and leading Configuration Control Boards (CCBs). Strong leadership, communication, and training skills. Experience with metrics collection and process improvement. Physical Requirements: While performing the duties of this job, the employee is regularly required to: Sit for extended periods of time and work at a computer workstation Use hands and fingers to operate keyboards, mice, and other input devices Communicate effectively, both verbally and in writing Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks Lift and/or move equipment weighing up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
09/21/2026
Full time
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
09/21/2026
Full time
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
Job Description Your Mission The Systems Administrator is responsible for the implementation, administration, and ongoing support of the organization's IT infrastructure. This role ensures reliable operation, performance, and availability of IT systems that support daily business operations. The position works closely with IT teams and vendors to maintain and improve infrastructure services. How you will make a difference Network & Systems Management Install, configure, maintain, and support servers, workstations, operating systems, network equipment, and peripheral devices Manage server platforms, virtualization environments, email systems, print services, cloud and business applications Monitor system, server and application performance and address issues proactively Operations & Support Administer user accounts, permissions, and storage allocations Execute regular backups, restorations, and disaster recovery testing Troubleshoot and resolve hardware and software issues; escalate issues as needed Maintenance & Improvements Perform patching, upgrades, repairs, and reconfigurations of hardware and software Maintain accurate asset inventories, system documentation, and technical configurations Evaluate and recommend hardware, software, and infrastructure improvements Coordinate with application, database, and network teams on deployments and enhancements Collaboration & Documentation Work with vendors, service providers, and internal teams to support IT services Create technical documentation and operational reports Collaborate with IT Security Manager What you should be good at Education and Experience Education: Bachelor's degree in computer science, information technology or related field or equivalent practical experience Minimum of seven years' experience administering servers and enterprise IT systems. Technical knowledge Strong knowledge of network, server, and desktop operating systems Hands-on experience with enterprise network hardware and protocols Experience with virtualization platforms and enterprise applications Proven ability to troubleshoot complex hardware and software issues Experience with backup and recovery operations Experience maintaining system and process documentation Preferred / Beneficial Technical Experience Active Directory, Altiris, Azure, BeyondTrust, Cisco Switches, CrowdStrike, Ivanti Service Manager, Meraki Access Points (APs), Mimecast, M365, Proxmox Virtual Environment, VMWare, Windows Server Administration Work Conditions Full-time onsite position; prolonged periods of sitting and computer use Occasional lifting and movement of IT equipment; occasional inspection of cabling and infrastructure What you can look forward to Professional Development : Educational assistance programs and opportunities for career growth. Supportive Environment : A stable, team-based culture that values collaboration and innovation. Inclusive Workplace : Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging. Comprehensive Benefits : 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options. Generous PTO and paid holidays for a healthy work-life balance. Competitive Compensation : This is a salaried exempt position with a pay range from $72,000 - $107,000 per year. Pay will be based on qualifications and experience. Location: The role is based at the Deublin Company facility in Waukegan, IL. The role will work onsite five days per week. Local candidates encouraged to apply; no relocation benefit for this position. Travel : Limited international travel may be required Who we are Hoerbiger Rotary Solutions/Deublin Company is the leading manufacturer of Rotating Unions and Electrical Slip Rings- devices that allow the transfer of pressurized fluid or electricity from a stationary source into rotating machinery. Deublin spans the world with 13 offices including 5 manufacturing plants and wholly owned subsidiaries in Austria, Brazil, China, France, Germany, Italy, Japan, Korea, Poland, Singapore, Spain, United Kingdom and United States. In Waukegan, the award-winning, ISO 9001-certified manufacturing plant, comprises approximately 200,000 sq. ft. accommodating administration, sales, marketing, engineering, manufacturing, research and development as well as a complete training facility. Join our global Hoerbiger team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values-Pioneering Spirit, Courage, Fairness, and Closeness-we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. HOERBIGER is an Equal Opportunity Employer • Drug Free Workplace • E-verify
09/21/2026
Full time
Job Description Your Mission The Systems Administrator is responsible for the implementation, administration, and ongoing support of the organization's IT infrastructure. This role ensures reliable operation, performance, and availability of IT systems that support daily business operations. The position works closely with IT teams and vendors to maintain and improve infrastructure services. How you will make a difference Network & Systems Management Install, configure, maintain, and support servers, workstations, operating systems, network equipment, and peripheral devices Manage server platforms, virtualization environments, email systems, print services, cloud and business applications Monitor system, server and application performance and address issues proactively Operations & Support Administer user accounts, permissions, and storage allocations Execute regular backups, restorations, and disaster recovery testing Troubleshoot and resolve hardware and software issues; escalate issues as needed Maintenance & Improvements Perform patching, upgrades, repairs, and reconfigurations of hardware and software Maintain accurate asset inventories, system documentation, and technical configurations Evaluate and recommend hardware, software, and infrastructure improvements Coordinate with application, database, and network teams on deployments and enhancements Collaboration & Documentation Work with vendors, service providers, and internal teams to support IT services Create technical documentation and operational reports Collaborate with IT Security Manager What you should be good at Education and Experience Education: Bachelor's degree in computer science, information technology or related field or equivalent practical experience Minimum of seven years' experience administering servers and enterprise IT systems. Technical knowledge Strong knowledge of network, server, and desktop operating systems Hands-on experience with enterprise network hardware and protocols Experience with virtualization platforms and enterprise applications Proven ability to troubleshoot complex hardware and software issues Experience with backup and recovery operations Experience maintaining system and process documentation Preferred / Beneficial Technical Experience Active Directory, Altiris, Azure, BeyondTrust, Cisco Switches, CrowdStrike, Ivanti Service Manager, Meraki Access Points (APs), Mimecast, M365, Proxmox Virtual Environment, VMWare, Windows Server Administration Work Conditions Full-time onsite position; prolonged periods of sitting and computer use Occasional lifting and movement of IT equipment; occasional inspection of cabling and infrastructure What you can look forward to Professional Development : Educational assistance programs and opportunities for career growth. Supportive Environment : A stable, team-based culture that values collaboration and innovation. Inclusive Workplace : Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging. Comprehensive Benefits : 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options. Generous PTO and paid holidays for a healthy work-life balance. Competitive Compensation : This is a salaried exempt position with a pay range from $72,000 - $107,000 per year. Pay will be based on qualifications and experience. Location: The role is based at the Deublin Company facility in Waukegan, IL. The role will work onsite five days per week. Local candidates encouraged to apply; no relocation benefit for this position. Travel : Limited international travel may be required Who we are Hoerbiger Rotary Solutions/Deublin Company is the leading manufacturer of Rotating Unions and Electrical Slip Rings- devices that allow the transfer of pressurized fluid or electricity from a stationary source into rotating machinery. Deublin spans the world with 13 offices including 5 manufacturing plants and wholly owned subsidiaries in Austria, Brazil, China, France, Germany, Italy, Japan, Korea, Poland, Singapore, Spain, United Kingdom and United States. In Waukegan, the award-winning, ISO 9001-certified manufacturing plant, comprises approximately 200,000 sq. ft. accommodating administration, sales, marketing, engineering, manufacturing, research and development as well as a complete training facility. Join our global Hoerbiger team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values-Pioneering Spirit, Courage, Fairness, and Closeness-we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. HOERBIGER is an Equal Opportunity Employer • Drug Free Workplace • E-verify
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
