MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force / Space team at NellisAFB. The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. Responsibilities include, but are not limited to: Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality. Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email. Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3). Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues. Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications. Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations. Hardware/Software Installation: Provide installation and testing of hardware and software. Minimum Qualifications: High School Diploma 2+ years direct/related experience Active / valid DoD 8140 IAT-II certification Demonstrated experience as a full-service IT support team member in a Windows AD environment. Experience working within an IT support team, contributing to and collaborating on daily support activities. Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations. Clearance Requirements: Must have a current/active TS/SCI Willingness to submit to a polygraph Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations." Must be able to regularly lift up to 50 lbs
09/28/2026
Full time
MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force / Space team at NellisAFB. The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. Responsibilities include, but are not limited to: Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality. Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email. Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3). Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues. Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications. Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations. Hardware/Software Installation: Provide installation and testing of hardware and software. Minimum Qualifications: High School Diploma 2+ years direct/related experience Active / valid DoD 8140 IAT-II certification Demonstrated experience as a full-service IT support team member in a Windows AD environment. Experience working within an IT support team, contributing to and collaborating on daily support activities. Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations. Clearance Requirements: Must have a current/active TS/SCI Willingness to submit to a polygraph Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations." Must be able to regularly lift up to 50 lbs
Job Description Job Description About Us PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business. Position Summary The System Operations Specialist - EDI serves as the primary liaison between PrismHR clients, insurance carriers, and internal technical teams to plan, configure, and maintain Electronic Data Interchange (EDI) connections that power benefits enrollment, payroll deductions, and related data feeds. This role blends three functions: facilitator, running kickoff and status calls that keep clients, carriers, and internal teams aligned; administrator, configuring, monitoring, and troubleshooting EDI feeds to keep data accurate and on schedule; and project manager, owning EDI implementations end to end, from scoping through testing to go-live and post-launch support. Success in this role requires strong client relationship skills paired with technical fluency to resolve data and connectivity issues independently. Essential Duties & Responsibilities Client Facilitation Serve as the primary point of contact for assigned clients throughout EDI onboarding, implementation, and ongoing support. Lead kickoff, status, and troubleshooting calls between clients, insurance carriers, and internal stakeholders. Translate technical EDI requirements into clear, non-technical guidance for client and carrier contacts. Train client administrators on EDI processes, file review, and issue-reporting procedures. EDI Administration Facilitation of the file creation along with support from an engineer. Maintain accurate records of client EDI setups, carrier specifications, and connection documentation. Partner with carriers and clearinghouses to resolve mapping, format, or connectivity issues. Project Management Own EDI implementation projects end to end: scoping, timeline development, milestone tracking, testing, and go-live. Coordinate cross-functional resources (benefits, payroll, IT, carriers) to keep implementations on schedule. Communicate project status, risks, and open issues to clients and internal leadership. Manage multiple concurrent client implementations, prioritizing based on deadlines and complexity. Identify and recommend process improvements to reduce implementation time and recurring errors. Regular on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor. Knowledge, Skills and Ambilities Experience with HR, payroll, or benefits administration platforms; PrismHR experience a plus. Demonstrated project management experience; PMP or similar certification a plus. Excellent verbal and written communication skills, with the ability to manage client relationships professionally under deadline pressure. Strong analytical and troubleshooting skills with high attention to detail. Proficiency in Excel and familiarity with project tracking tools (e.g., Smartsheet, Asana, Jira). Required Education & Experience Bachelor's degree preferred in computer science, information technology, or related field or equivalent combination of experience, skills, and education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred. Two (2) to Four (4) years of in EDI, benefits administration, HRIS/HR technology, or a related client-facing role. Working knowledge of EDI file formats and standards (e.g., ANSI X) strongly preferred. Experience working in a multi-state or Professional Employer Organization (PEO) preferred. Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. Physical, Mental, & Communication Demands Physical Demands: Sedentary Work: Work primarily involves sitting for extended periods at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Mobility: Occasional movement throughout the office and at customer, meeting, conference, or training locations. Visual Acuity: Ability to read and analyze information on a computer screen, with reasonable accommodation as applicable, and in printed materials. Lifting & Carrying: Minimal lifting is required and may include handling documents and light office materials. Travel: Domestic travel up to 25% may involve extended sitting during air or ground transportation and standing or walking during client visits, meetings, and conferences. Mental Demands: Concentration and Analysis: Sustained concentration and analytical thinking are required to interpret technical and business information. Decision Making: Ability to exercise independent judgment and make timely, informed decisions based on customer and project requirements. Attention to Detail: High accuracy is required when documenting requirements, managing project information, and communicating recommendations. Problem-Solving: Continuous need to evaluate and resolve complex or Client implementation and customer issues. Multitasking: Ability to prioritize competing demands and manage multiple projects, schedules, and deadlines. Stress Management: Ability to remain effective in high-pressure, customer-facing situations and adapt to changing project conditions. Communication Demands: Interpersonal Skills: Build productive relationships and communicate effectively with customers, managers, cross-functional teams, and external contacts. Cultural Sensitivity: Communicate respectfully with individuals from diverse backgrounds, demonstrating cultural awareness and sensitivity. Written Communication: Prepare clear and accurate requirements, functional design documents, project notes, status updates, emails, and related documentation. Verbal Communication: Facilitate discussions, explain technical and industry concepts, and provide clear instructions and recommendations. Virtual Communication: Regularly use video conferencing, phone systems, and digital collaboration tools to engage customers and internal teams. Presentation Skills: Deliver effective remote and in-person presentations to customers, stakeholders, and industry audiences. This position is eligible for the following benefits: Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners. Diversity, Equity and Inclusion Program/Affirmative Action Plan: We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion. Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive . click apply for full job details
09/28/2026
Full time
Job Description Job Description About Us PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business. Position Summary The System Operations Specialist - EDI serves as the primary liaison between PrismHR clients, insurance carriers, and internal technical teams to plan, configure, and maintain Electronic Data Interchange (EDI) connections that power benefits enrollment, payroll deductions, and related data feeds. This role blends three functions: facilitator, running kickoff and status calls that keep clients, carriers, and internal teams aligned; administrator, configuring, monitoring, and troubleshooting EDI feeds to keep data accurate and on schedule; and project manager, owning EDI implementations end to end, from scoping through testing to go-live and post-launch support. Success in this role requires strong client relationship skills paired with technical fluency to resolve data and connectivity issues independently. Essential Duties & Responsibilities Client Facilitation Serve as the primary point of contact for assigned clients throughout EDI onboarding, implementation, and ongoing support. Lead kickoff, status, and troubleshooting calls between clients, insurance carriers, and internal stakeholders. Translate technical EDI requirements into clear, non-technical guidance for client and carrier contacts. Train client administrators on EDI processes, file review, and issue-reporting procedures. EDI Administration Facilitation of the file creation along with support from an engineer. Maintain accurate records of client EDI setups, carrier specifications, and connection documentation. Partner with carriers and clearinghouses to resolve mapping, format, or connectivity issues. Project Management Own EDI implementation projects end to end: scoping, timeline development, milestone tracking, testing, and go-live. Coordinate cross-functional resources (benefits, payroll, IT, carriers) to keep implementations on schedule. Communicate project status, risks, and open issues to clients and internal leadership. Manage multiple concurrent client implementations, prioritizing based on deadlines and complexity. Identify and recommend process improvements to reduce implementation time and recurring errors. Regular on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor. Knowledge, Skills and Ambilities Experience with HR, payroll, or benefits administration platforms; PrismHR experience a plus. Demonstrated project management experience; PMP or similar certification a plus. Excellent verbal and written communication skills, with the ability to manage client relationships professionally under deadline pressure. Strong analytical and troubleshooting skills with high attention to detail. Proficiency in Excel and familiarity with project tracking tools (e.g., Smartsheet, Asana, Jira). Required Education & Experience Bachelor's degree preferred in computer science, information technology, or related field or equivalent combination of experience, skills, and education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred. Two (2) to Four (4) years of in EDI, benefits administration, HRIS/HR technology, or a related client-facing role. Working knowledge of EDI file formats and standards (e.g., ANSI X) strongly preferred. Experience working in a multi-state or Professional Employer Organization (PEO) preferred. Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. Physical, Mental, & Communication Demands Physical Demands: Sedentary Work: Work primarily involves sitting for extended periods at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Mobility: Occasional movement throughout the office and at customer, meeting, conference, or training locations. Visual Acuity: Ability to read and analyze information on a computer screen, with reasonable accommodation as applicable, and in printed materials. Lifting & Carrying: Minimal lifting is required and may include handling documents and light office materials. Travel: Domestic travel up to 25% may involve extended sitting during air or ground transportation and standing or walking during client visits, meetings, and conferences. Mental Demands: Concentration and Analysis: Sustained concentration and analytical thinking are required to interpret technical and business information. Decision Making: Ability to exercise independent judgment and make timely, informed decisions based on customer and project requirements. Attention to Detail: High accuracy is required when documenting requirements, managing project information, and communicating recommendations. Problem-Solving: Continuous need to evaluate and resolve complex or Client implementation and customer issues. Multitasking: Ability to prioritize competing demands and manage multiple projects, schedules, and deadlines. Stress Management: Ability to remain effective in high-pressure, customer-facing situations and adapt to changing project conditions. Communication Demands: Interpersonal Skills: Build productive relationships and communicate effectively with customers, managers, cross-functional teams, and external contacts. Cultural Sensitivity: Communicate respectfully with individuals from diverse backgrounds, demonstrating cultural awareness and sensitivity. Written Communication: Prepare clear and accurate requirements, functional design documents, project notes, status updates, emails, and related documentation. Verbal Communication: Facilitate discussions, explain technical and industry concepts, and provide clear instructions and recommendations. Virtual Communication: Regularly use video conferencing, phone systems, and digital collaboration tools to engage customers and internal teams. Presentation Skills: Deliver effective remote and in-person presentations to customers, stakeholders, and industry audiences. This position is eligible for the following benefits: Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners. Diversity, Equity and Inclusion Program/Affirmative Action Plan: We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion. Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive . click apply for full job details
Perma-Fix Environmental Services, Inc.
Richland, Washington
Job Description Job Description Description: Location: Tri-Cities, WA Travel: Up to 20% Reports To: Corporate VP of IS The IS Specialist III serves as the primary on-site technology leader supporting a multi-site operation of 50-200 users. This role ensures stable, secure, and efficient IT operations while coordinating closely with the Corporate IS team for advanced engineering, development, cybersecurity, and infrastructure initiatives. This is a senior-level technical generalist role combining Windows infrastructure support, business systems reporting, project coordination, industrial systems integration, and local technical leadership. The position is hands-on and part of the broader corporate IS team, which includes senior infrastructure engineers, developers, helpdesk, and junior development resources. Duties Infrastructure & Systems Operations (Primary Focus) Serve as the local lead for Windows-based infrastructure (Windows 10/11, Microsoft 365, Active Directory, core software platforms, hardware systems, and web services). Coordinate with the corporate infrastructure team on network support, backup and disaster recovery, endpoint management, and server lifecycle planning. Escalate complex issues appropriately while maintaining local ownership and accountability. Maintain documentation of systems, diagrams, configurations, and asset inventories. Assist with user provisioning, workstation deployments, and site-level hardware standards. Project Coordination & Implementation Lead site-level technology projects from requirements gathering through deployment. Coordinate with corporate developers and infrastructure engineers on larger initiatives. Manage timelines, vendor engagement, testing, and deployment activities. Evaluate new software and hardware solutions and provide structured recommendations. Assist with task estimation, prioritization, ROI evaluation, and project documentation. Hardware Integration & Operational Support Support integration of industrial or facility systems with enterprise IT infrastructure. Coordinate system integration between hardware platforms and internal software applications. Maintain appropriate segmentation between operational and corporate systems. Security & Compliance Support Ensure local systems adhere to corporate cybersecurity policies. Support NIST 800-171 and Sarbanes-Oxley-aligned controls in coordination with Corporate IS. Assist with audits through documentation, evidence gathering, and change control support. Promote secure configuration standards and end-user security best practices. Business Systems Lead & Reporting Participate in the SDLC for waste tracking, procurement, accounting, asset management, and ancillary information systems initiatives. Develop and maintain SQL queries and SQL Server reports (SQL, SSRS, RDL). Partner with operations to develop business requirements, validate system designs, update system documentation, and oversee implementation. Assist with data validation, testing, and minor integrations. Requirements: 10+ years of progressive IT experience in systems administration, infrastructure, or business systems roles; OR a four-year related degree with 5+ years of relevant experience. Strong Microsoft ecosystem experience (Windows Server/Client, Active Directory). Solid SQL experience (query writing, stored procedures, SSRS development). Experience supporting multi-site or distributed operations. Ability to manage technical priorities independently in an operational environment. Strong written and verbal communication skills across technical and non-technical stakeholders. Prefered Experience Experience in regulated or industrial environments. Experience with .NET, Go, JavaScript, C#, or other development environments. Familiarity with waste tracking, ERP, or accounting systems. Working knowledge of network fundamentals (firewalls, VLANs, VPN). Experience coordinating technical projects. Understanding of API integrations and data exchange models. This role serves as a senior embedded technical leader and operational bridge between site operations and Corporate IS. It provides hands-on technical support, business systems insight, and practical project leadership while leveraging centralized corporate expertise for deep engineering and development functions.
09/28/2026
Full time
Job Description Job Description Description: Location: Tri-Cities, WA Travel: Up to 20% Reports To: Corporate VP of IS The IS Specialist III serves as the primary on-site technology leader supporting a multi-site operation of 50-200 users. This role ensures stable, secure, and efficient IT operations while coordinating closely with the Corporate IS team for advanced engineering, development, cybersecurity, and infrastructure initiatives. This is a senior-level technical generalist role combining Windows infrastructure support, business systems reporting, project coordination, industrial systems integration, and local technical leadership. The position is hands-on and part of the broader corporate IS team, which includes senior infrastructure engineers, developers, helpdesk, and junior development resources. Duties Infrastructure & Systems Operations (Primary Focus) Serve as the local lead for Windows-based infrastructure (Windows 10/11, Microsoft 365, Active Directory, core software platforms, hardware systems, and web services). Coordinate with the corporate infrastructure team on network support, backup and disaster recovery, endpoint management, and server lifecycle planning. Escalate complex issues appropriately while maintaining local ownership and accountability. Maintain documentation of systems, diagrams, configurations, and asset inventories. Assist with user provisioning, workstation deployments, and site-level hardware standards. Project Coordination & Implementation Lead site-level technology projects from requirements gathering through deployment. Coordinate with corporate developers and infrastructure engineers on larger initiatives. Manage timelines, vendor engagement, testing, and deployment activities. Evaluate new software and hardware solutions and provide structured recommendations. Assist with task estimation, prioritization, ROI evaluation, and project documentation. Hardware Integration & Operational Support Support integration of industrial or facility systems with enterprise IT infrastructure. Coordinate system integration between hardware platforms and internal software applications. Maintain appropriate segmentation between operational and corporate systems. Security & Compliance Support Ensure local systems adhere to corporate cybersecurity policies. Support NIST 800-171 and Sarbanes-Oxley-aligned controls in coordination with Corporate IS. Assist with audits through documentation, evidence gathering, and change control support. Promote secure configuration standards and end-user security best practices. Business Systems Lead & Reporting Participate in the SDLC for waste tracking, procurement, accounting, asset management, and ancillary information systems initiatives. Develop and maintain SQL queries and SQL Server reports (SQL, SSRS, RDL). Partner with operations to develop business requirements, validate system designs, update system documentation, and oversee implementation. Assist with data validation, testing, and minor integrations. Requirements: 10+ years of progressive IT experience in systems administration, infrastructure, or business systems roles; OR a four-year related degree with 5+ years of relevant experience. Strong Microsoft ecosystem experience (Windows Server/Client, Active Directory). Solid SQL experience (query writing, stored procedures, SSRS development). Experience supporting multi-site or distributed operations. Ability to manage technical priorities independently in an operational environment. Strong written and verbal communication skills across technical and non-technical stakeholders. Prefered Experience Experience in regulated or industrial environments. Experience with .NET, Go, JavaScript, C#, or other development environments. Familiarity with waste tracking, ERP, or accounting systems. Working knowledge of network fundamentals (firewalls, VLANs, VPN). Experience coordinating technical projects. Understanding of API integrations and data exchange models. This role serves as a senior embedded technical leader and operational bridge between site operations and Corporate IS. It provides hands-on technical support, business systems insight, and practical project leadership while leveraging centralized corporate expertise for deep engineering and development functions.
Enterprise Technology Services (Etek)
Leesburg, Virginia
Job Description Job Description ETEK is searching for a part-time Enterprise Operations Center (EOC) Technician to join our Infrastructure support team. The EOC provides 24X7X365 monitoring and alerts for infrastructure operations and services. They monitor the current state of the production environment and identify unscheduled interruptions to systems and services when they occur. The EOC oversees root cause analysis of problems and service interruptions across the organization, chairs and facilitates service and system restoration efforts and communications working closely with Network Operations, Data Center Services, Solution Delivery, Information Security & Privacy, and other stakeholders. Responsibilities: Provide onsite coverage for monitoring enterprise systems supporting services 24X7X365, One opening for : 12pm to 12:30am, Saturday and Sunday Facilitate technical meetings, take detailed notes and write after action/postmortem reports. Communicate, coordinate and facilitate ad hoc conference calls among service and system SME to resolve service interruption affecting production services. Review and respond to events reported by customers or monitoring tools. Follow and develop SOPs. Manage and maintain SolarWinds System. Complete assigned tasks and small projects with little or no supervision. Manage and maintain SolarWinds monitoring and alerts. Resolve all but unique technical problems without the intervention of management or a more experienced technical specialist. Escalate problems to management as necessary. Develop and recommend techniques to address problem situations. Meet with customers to identify requirements and appropriate levels of service. Skills Required: A Bachelor's degree in IT + 5 years of IT experience or 13 years of IT experience. Excellent communication skills. Ability to summarize and communicate technical issues succinctly. Strong writing skills and ability to develop and follow processes and SOPs. General network knowledge of Firewalls, switches and servers. Such as Windows Servers, Linux Servers, Active Directory, Cisco Switches, Checkpoint Firewalls, WAN/LAN, Amazon and Azure Cloud Services, etc. SolarWinds tools use experience with the following modules: WPM, APM, SAM, EOC, NPM. Skills Preferred: Bachelor's degree in Information Technology or related field. Experience working with a large organization (>35,000 customers). Experience collaborating with peer and client teams. Experience working remotely and onsite. Experience working irregular shifts. Experience using a Helpdesk system - ServiceNow is a plus Security+ and or Network+ certifications
09/28/2026
Full time
Job Description Job Description ETEK is searching for a part-time Enterprise Operations Center (EOC) Technician to join our Infrastructure support team. The EOC provides 24X7X365 monitoring and alerts for infrastructure operations and services. They monitor the current state of the production environment and identify unscheduled interruptions to systems and services when they occur. The EOC oversees root cause analysis of problems and service interruptions across the organization, chairs and facilitates service and system restoration efforts and communications working closely with Network Operations, Data Center Services, Solution Delivery, Information Security & Privacy, and other stakeholders. Responsibilities: Provide onsite coverage for monitoring enterprise systems supporting services 24X7X365, One opening for : 12pm to 12:30am, Saturday and Sunday Facilitate technical meetings, take detailed notes and write after action/postmortem reports. Communicate, coordinate and facilitate ad hoc conference calls among service and system SME to resolve service interruption affecting production services. Review and respond to events reported by customers or monitoring tools. Follow and develop SOPs. Manage and maintain SolarWinds System. Complete assigned tasks and small projects with little or no supervision. Manage and maintain SolarWinds monitoring and alerts. Resolve all but unique technical problems without the intervention of management or a more experienced technical specialist. Escalate problems to management as necessary. Develop and recommend techniques to address problem situations. Meet with customers to identify requirements and appropriate levels of service. Skills Required: A Bachelor's degree in IT + 5 years of IT experience or 13 years of IT experience. Excellent communication skills. Ability to summarize and communicate technical issues succinctly. Strong writing skills and ability to develop and follow processes and SOPs. General network knowledge of Firewalls, switches and servers. Such as Windows Servers, Linux Servers, Active Directory, Cisco Switches, Checkpoint Firewalls, WAN/LAN, Amazon and Azure Cloud Services, etc. SolarWinds tools use experience with the following modules: WPM, APM, SAM, EOC, NPM. Skills Preferred: Bachelor's degree in Information Technology or related field. Experience working with a large organization (>35,000 customers). Experience collaborating with peer and client teams. Experience working remotely and onsite. Experience working irregular shifts. Experience using a Helpdesk system - ServiceNow is a plus Security+ and or Network+ certifications
Job Description Job Description This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Canyon AeroConnect stands as one of the world's leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems. Canyon's products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications. Over the years, we've become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications. Products include digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning. We are seeking dynamic thinkers who could be integral team members for our high-tech avionics' products. Role purpose (position scope): The Information Security Specialist (Information Systems Security Officer) helps build and operate the internal security program and technology operations. This hands-on role works across security operations, identity and access management, endpoint and network defense, vendor risk, compliance, and end-user enablement. The position works closely with IT, engineering, and business teams to keep the company secure without slowing it down and is intended for an individual who wants to grow into a senior internal security role over time. Key Responsibilities: Support day-to-day security operations, including SIEM and EDR alert triage, log review, and incident-response investigations. Help administer identity and access management systems, including SSO, MFA, directory services, onboarding, transfers, offboarding, periodic access reviews, and cleanup of stale accounts and entitlements. Maintain and improve endpoint security, including EDR health, patch management, configuration baselines, and disk encryption. Assist with firewall rule reviews, VPN administration, network segmentation, and monitoring for misconfigurations. Support vulnerability scanning, prioritization, remediation coordination, and metric tracking. Support compliance activities such as CMMC and NIST by collecting evidence, maintaining policies, completing customer security questionnaires, and preparing for applicable audits. Support vendor risk management by reviewing third-party security documentation and tracking risk acceptances. Develop and deliver security awareness content, including phishing simulations, onboarding training, and internal guidance. Serve as a point of contact for security questions, suspicious emails, lost devices, and access requests. Document security processes, runbooks, and System Security Plan (SSP) so the program can scale as the company grows. Participate in the on-call rotation. Required Qualifications: At least one year of experience in information security, IT operations, or a closely related field Solid fundamentals in networking, operating systems, and authentication protocols. Familiarity with compliance frameworks, especially CMMC and applicable European requirements such as Cyber Essentials. Ability to script in Python, PowerShell, or Bash for automation and ad hoc tasks. Strong written and verbal communication skills, including the ability to explain security concepts to non-technical audiences. Experience supporting and managing highly regulated and secured network systems. Self-directed and comfortable providing Tier 2 helpdesk support as well as working across teams in a fast-moving environment. Willingness to be part of the on-call rotation and respond to cyber incidents during evening or weekends. Ability to obtain industry certifications such as CCNA, CompTIA Security+, or Network+ within the next 12 months. Preferred Qualifications: Three or more years of experience in information security, AI, or a closely related field, with hands-on exposure to multiple security domains. Working knowledge of SIEM, EDR, vulnerability scanners, identity providers such as Okta or Entra ID, and cloud platforms such as AWS, Azure, or GCP. Experience supporting or leading audits. Exposure to cloud security posture management. Familiarity with offensive security concepts and tooling highly regulated and secured network systems. Industry certification such as CISSP, CISM, CCIE, CCNP Security, CISA, CRISC, or similar. Compliance Considerations: The role may support applicable information-security and regulatory requirements identified for the business, including ITAR, CMMC, NIS2, Cyber Essentials and Cyber Essentials Plus, CMS, DCPP, and ISO/IEC 27001. Work Environment: This is an on-site position at the designated company location. Direct Reports No direct reports. The position may provide technical direction, peer review, or mentoring consistent with the assigned level. Physical Demands Tasks involve light physical effort in sedentary to light work and may involve lifting, carrying, pushing, or pulling objects or materials weighing 5-10 lb. Tasks may involve extended periods at a keyboard or workstation. Work Environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the job duties described above, the employee mainly works in an office, lab, or factory setting that is relatively quiet and has temperature-control systems. This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.
09/28/2026
Full time
Job Description Job Description This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Canyon AeroConnect stands as one of the world's leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems. Canyon's products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications. Over the years, we've become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications. Products include digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning. We are seeking dynamic thinkers who could be integral team members for our high-tech avionics' products. Role purpose (position scope): The Information Security Specialist (Information Systems Security Officer) helps build and operate the internal security program and technology operations. This hands-on role works across security operations, identity and access management, endpoint and network defense, vendor risk, compliance, and end-user enablement. The position works closely with IT, engineering, and business teams to keep the company secure without slowing it down and is intended for an individual who wants to grow into a senior internal security role over time. Key Responsibilities: Support day-to-day security operations, including SIEM and EDR alert triage, log review, and incident-response investigations. Help administer identity and access management systems, including SSO, MFA, directory services, onboarding, transfers, offboarding, periodic access reviews, and cleanup of stale accounts and entitlements. Maintain and improve endpoint security, including EDR health, patch management, configuration baselines, and disk encryption. Assist with firewall rule reviews, VPN administration, network segmentation, and monitoring for misconfigurations. Support vulnerability scanning, prioritization, remediation coordination, and metric tracking. Support compliance activities such as CMMC and NIST by collecting evidence, maintaining policies, completing customer security questionnaires, and preparing for applicable audits. Support vendor risk management by reviewing third-party security documentation and tracking risk acceptances. Develop and deliver security awareness content, including phishing simulations, onboarding training, and internal guidance. Serve as a point of contact for security questions, suspicious emails, lost devices, and access requests. Document security processes, runbooks, and System Security Plan (SSP) so the program can scale as the company grows. Participate in the on-call rotation. Required Qualifications: At least one year of experience in information security, IT operations, or a closely related field Solid fundamentals in networking, operating systems, and authentication protocols. Familiarity with compliance frameworks, especially CMMC and applicable European requirements such as Cyber Essentials. Ability to script in Python, PowerShell, or Bash for automation and ad hoc tasks. Strong written and verbal communication skills, including the ability to explain security concepts to non-technical audiences. Experience supporting and managing highly regulated and secured network systems. Self-directed and comfortable providing Tier 2 helpdesk support as well as working across teams in a fast-moving environment. Willingness to be part of the on-call rotation and respond to cyber incidents during evening or weekends. Ability to obtain industry certifications such as CCNA, CompTIA Security+, or Network+ within the next 12 months. Preferred Qualifications: Three or more years of experience in information security, AI, or a closely related field, with hands-on exposure to multiple security domains. Working knowledge of SIEM, EDR, vulnerability scanners, identity providers such as Okta or Entra ID, and cloud platforms such as AWS, Azure, or GCP. Experience supporting or leading audits. Exposure to cloud security posture management. Familiarity with offensive security concepts and tooling highly regulated and secured network systems. Industry certification such as CISSP, CISM, CCIE, CCNP Security, CISA, CRISC, or similar. Compliance Considerations: The role may support applicable information-security and regulatory requirements identified for the business, including ITAR, CMMC, NIS2, Cyber Essentials and Cyber Essentials Plus, CMS, DCPP, and ISO/IEC 27001. Work Environment: This is an on-site position at the designated company location. Direct Reports No direct reports. The position may provide technical direction, peer review, or mentoring consistent with the assigned level. Physical Demands Tasks involve light physical effort in sedentary to light work and may involve lifting, carrying, pushing, or pulling objects or materials weighing 5-10 lb. Tasks may involve extended periods at a keyboard or workstation. Work Environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the job duties described above, the employee mainly works in an office, lab, or factory setting that is relatively quiet and has temperature-control systems. This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.
Job Description Job Description HOA Systems Administrator & Systems Specialist Poston Community Management Charleston, SC (Relocation Assistance Available) Compensation: Based on Experience Employee Benefits: Contributes $500 per month toward the cost of all participating employees' personal health insurance Provides short-term and long-term disability Provides a small life insurance policy 10 holidays per year 15 personal days per year 5 sick days per year 401(k) plan with 4% match What You'll Do You're the expert we turn to when CINC needs to work flawlessly. You'll own the technical integrity of our platform-from implementation through optimization-ensuring 100+ communities run smoothly and our team gets the support they need to succeed. This isn't a support desk role. You'll architect solutions, establish standards, solve complex problems, and continuously improve how we use CINC. You'll work independently on projects that directly impact how our entire organization operates. Core Responsibilities CINC Mastery & Optimization You're the go-to resource for everything CINC: Core, WebAxis, CEPHAI, Homeowner Portal, Board Portal, mobile apps, communications, reporting, and workflows. You'll maintain database integrity, identify and fix data gaps, establish system standards, and recommend improvements. You'll stay ahead of CINC releases and know new capabilities before the rest of the team does. Community Implementation You'll own the technical setup for new communities. That means configuring databases with precision, building homeowner records, setting up portals with the right permissions, and validating all system data before go-live. You'll follow our SOPs but also improve them based on what you learn. Community Transitions When communities move off CINC, you'll ensure a complete, accurate data transfer and maintain documentation that protects the company and our clients. Training & Knowledge Transfer You'll train new hires on CINC fundamentals and conduct ongoing refreshers when things change. You'll create user guides, training videos, and documentation that actually help people. You'll also train Board members on the Board Portal and create materials for homeowners. Technical Problem-Solving You're our internal help desk. You'll troubleshoot user issues, escalate to CINC Support when needed, track patterns, and recommend process improvements based on what keeps breaking. Vendor Partnership You're our primary contact with the CINC team. You'll coordinate support tickets, advocate for our needs, and make sure we're getting the most out of our investment. Continuous Improvement You'll attend CINCUP annually, evaluate new features, and recommend technology upgrades that'll make our job easier and our operations more efficient. What You'll Need Required: - Minimum 5 years managing HOA/Community Association systems (not just using them-managing them) - Minimum 3 years administering CINC Systems specifically - Expert-level knowledge of CINC Core, WebAxis, CEPHAI, Homeowner Portal, and Board Portal - Advanced Excel and Microsoft Word skills - Excellent communication-you can explain technical concepts clearly to non-technical people - Strong organizational abilities-you juggle multiple communities and projects - Experience training adult learners - Solid problem-solving approach-you think logically through issues Preferred: - You've implemented multiple communities from scratch - You've written or improved SOPs - You've managed software implementations - You understand project management - You've presented to Boards What Makes This Role Unique You'll have autonomy. Once you're established, you won't need someone looking over your shoulder. You'll set the standards. You'll improve the processes. When you find a better way to do something, you'll implement it. You'll get recognized privately for the systems you build and the problems you solve. You'll own something-CINC operates the way it does because of your work. Core Competencies We're Looking For Technical expertise, process improvement, clear communication, strong organization, continuous learning, and the ability to train others. You're someone who cares about accuracy and wants systems that work exactly the way they should.
09/26/2026
Full time
Job Description Job Description HOA Systems Administrator & Systems Specialist Poston Community Management Charleston, SC (Relocation Assistance Available) Compensation: Based on Experience Employee Benefits: Contributes $500 per month toward the cost of all participating employees' personal health insurance Provides short-term and long-term disability Provides a small life insurance policy 10 holidays per year 15 personal days per year 5 sick days per year 401(k) plan with 4% match What You'll Do You're the expert we turn to when CINC needs to work flawlessly. You'll own the technical integrity of our platform-from implementation through optimization-ensuring 100+ communities run smoothly and our team gets the support they need to succeed. This isn't a support desk role. You'll architect solutions, establish standards, solve complex problems, and continuously improve how we use CINC. You'll work independently on projects that directly impact how our entire organization operates. Core Responsibilities CINC Mastery & Optimization You're the go-to resource for everything CINC: Core, WebAxis, CEPHAI, Homeowner Portal, Board Portal, mobile apps, communications, reporting, and workflows. You'll maintain database integrity, identify and fix data gaps, establish system standards, and recommend improvements. You'll stay ahead of CINC releases and know new capabilities before the rest of the team does. Community Implementation You'll own the technical setup for new communities. That means configuring databases with precision, building homeowner records, setting up portals with the right permissions, and validating all system data before go-live. You'll follow our SOPs but also improve them based on what you learn. Community Transitions When communities move off CINC, you'll ensure a complete, accurate data transfer and maintain documentation that protects the company and our clients. Training & Knowledge Transfer You'll train new hires on CINC fundamentals and conduct ongoing refreshers when things change. You'll create user guides, training videos, and documentation that actually help people. You'll also train Board members on the Board Portal and create materials for homeowners. Technical Problem-Solving You're our internal help desk. You'll troubleshoot user issues, escalate to CINC Support when needed, track patterns, and recommend process improvements based on what keeps breaking. Vendor Partnership You're our primary contact with the CINC team. You'll coordinate support tickets, advocate for our needs, and make sure we're getting the most out of our investment. Continuous Improvement You'll attend CINCUP annually, evaluate new features, and recommend technology upgrades that'll make our job easier and our operations more efficient. What You'll Need Required: - Minimum 5 years managing HOA/Community Association systems (not just using them-managing them) - Minimum 3 years administering CINC Systems specifically - Expert-level knowledge of CINC Core, WebAxis, CEPHAI, Homeowner Portal, and Board Portal - Advanced Excel and Microsoft Word skills - Excellent communication-you can explain technical concepts clearly to non-technical people - Strong organizational abilities-you juggle multiple communities and projects - Experience training adult learners - Solid problem-solving approach-you think logically through issues Preferred: - You've implemented multiple communities from scratch - You've written or improved SOPs - You've managed software implementations - You understand project management - You've presented to Boards What Makes This Role Unique You'll have autonomy. Once you're established, you won't need someone looking over your shoulder. You'll set the standards. You'll improve the processes. When you find a better way to do something, you'll implement it. You'll get recognized privately for the systems you build and the problems you solve. You'll own something-CINC operates the way it does because of your work. Core Competencies We're Looking For Technical expertise, process improvement, clear communication, strong organization, continuous learning, and the ability to train others. You're someone who cares about accuracy and wants systems that work exactly the way they should.
Job Description Job Description Internal Title: Consultant, Support Location: Charlotte, NC Type: Full-Time, Salaried - Exempt Working Hours: 9:00am-5:30pm (for a 6 month training period, after which, employee will be added to a rotating schedule with one late shift per week (12:30pm-9:00pm) Salary: $75,000 and up, DOE About the Company Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems. At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment. To learn more about 33Floors, please visit . About the Role We are looking for a Yardi Support Specialist / Systems Administrator to support commercial real estate clients using Yardi Voyager and related Yardi products. This is not a leasing, property manager, or front-desk user support role. The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the "go-to" systems person on your team. You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements. Responsibilities Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTS Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles Provide status updates, risks, and recommendations to project management, senior management, and clients as needed Qualifications Qualified candidates will have experience in one or more of these backgrounds: Yardi Voyager system administration Yardi support, help desk, tier 2/tier 3 support, or application support Commercial real estate systems or property accounting systems Yardi implementation, onboarding, testing, or upgrade support Business analyst or systems analyst work in a real estate environment Property management or accounting operations experience combined with hands-on Yardi troubleshooting or systems ownership Required Qualifications Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role Ability to troubleshoot Yardi issues beyond basic front-end user questions. Understanding of real estate operations, commercial property management, accounting workflows, or related business processes Experience supporting end users, documenting issues, and communicating solutions clearly Ability to manage multiple support requests and priorities in a client-facing environment Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed Preferred Experience Experience in property onboarding or implementations Experience with Voyager 8 is preferred but not required Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment Experience with 3rd party integrations (ex. Argus, VTS, etc.) In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates attention to detail, a passion for problem-solving and customer service, and is comfortable working in ambiguous situations and independently researching and resolving unfamiliar system issues. Must enjoy working in a high-volume, client-facing support environment. Why Join 33Floors Work with a team focused entirely on Yardi Build deeper expertise across Yardi products, modules, clients, and real estate business models Join a global team supporting clients across multiple markets Grow from support into advanced consulting, implementation, systems administration, data, reporting, or project work Work in an environment that values documentation, problem-solving, continuous learning, and client service Compensation We offer a competitive compensation package, based on experience. Benefits include PTO, paid holidays, sick time, medical/dental/vision coverage, life and disability insurance options, and 401(k) with a 3% Safe Harbor employer contribution.
09/26/2026
Full time
Job Description Job Description Internal Title: Consultant, Support Location: Charlotte, NC Type: Full-Time, Salaried - Exempt Working Hours: 9:00am-5:30pm (for a 6 month training period, after which, employee will be added to a rotating schedule with one late shift per week (12:30pm-9:00pm) Salary: $75,000 and up, DOE About the Company Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems. At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment. To learn more about 33Floors, please visit . About the Role We are looking for a Yardi Support Specialist / Systems Administrator to support commercial real estate clients using Yardi Voyager and related Yardi products. This is not a leasing, property manager, or front-desk user support role. The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the "go-to" systems person on your team. You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements. Responsibilities Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTS Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles Provide status updates, risks, and recommendations to project management, senior management, and clients as needed Qualifications Qualified candidates will have experience in one or more of these backgrounds: Yardi Voyager system administration Yardi support, help desk, tier 2/tier 3 support, or application support Commercial real estate systems or property accounting systems Yardi implementation, onboarding, testing, or upgrade support Business analyst or systems analyst work in a real estate environment Property management or accounting operations experience combined with hands-on Yardi troubleshooting or systems ownership Required Qualifications Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role Ability to troubleshoot Yardi issues beyond basic front-end user questions. Understanding of real estate operations, commercial property management, accounting workflows, or related business processes Experience supporting end users, documenting issues, and communicating solutions clearly Ability to manage multiple support requests and priorities in a client-facing environment Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed Preferred Experience Experience in property onboarding or implementations Experience with Voyager 8 is preferred but not required Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment Experience with 3rd party integrations (ex. Argus, VTS, etc.) In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates attention to detail, a passion for problem-solving and customer service, and is comfortable working in ambiguous situations and independently researching and resolving unfamiliar system issues. Must enjoy working in a high-volume, client-facing support environment. Why Join 33Floors Work with a team focused entirely on Yardi Build deeper expertise across Yardi products, modules, clients, and real estate business models Join a global team supporting clients across multiple markets Grow from support into advanced consulting, implementation, systems administration, data, reporting, or project work Work in an environment that values documentation, problem-solving, continuous learning, and client service Compensation We offer a competitive compensation package, based on experience. Benefits include PTO, paid holidays, sick time, medical/dental/vision coverage, life and disability insurance options, and 401(k) with a 3% Safe Harbor employer contribution.
Job Description Job Description We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Performs analog and digital laboratory work such as scanning, designing, and milling, using CAD/CAM and other equipment to produce dental models and prostheses in the digital dentistry lab. Collaborates with faculty to ensure successful outcomes in the application of digital dentistry in treatment planning. Job Category: Exempt Hiring Range: Pay Basis: Annually Subject to Grant Funding? No Essential Job Functions: 1. Operates CAD/CAM software, 3D printing machines, and milling units to create crowns, surgical guides for implants and/or endodontics, and aligners, amongst others. Designs must be checked by a faculty prior to milling and manufacturing. 2. Trains/or assists faculty/staff/student in the use of digital equipment and answers technical related questions. 3. Supports faculty and students with milling. 4. Supports faculty and students with characterization and glazing of the CAD/CAM restorations. 5. Ensures that prescriptions are completed for the finished restorations. 6. Maintains supplies inventory such as blocks, diamond burs, fluids, filters and materials for staining and glazing. 7. Documents actions by completing forms, reports, logs, and records. 8. Maintains scanners and milling machines i.e., changing the fluids and the filters; maintains a log of the mills when maintenance is done. 9. Calls vendor for issues with scanners or mills. 10. Completes repair orders and keeps a log. 11. Keep the laboratory neat and clean. 12. Completes other projects as assigned. 13. Performs other duties as assigned or required. Job Requirements: Meet minimum requirements: (listed under titles) Required Skills, Knowledge, and Abilities Required Education Required Experience Required Knowledge, Skills, & Abilities: Knowledge: 1. Dental Anatomy - knowledge in dental anatomy and terminology. 2. Education/Training - Knowledge of principles/methods for curriculum/training design/teaching for individuals/groups. 3. Speaking - Talking effectively to others to convey information 4. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. 5. Time Management - Managing one's own time and the time of others; establishing priorities. 6. Computer - using software applications and database management. 7. Learning Strategies - Selecting/using training/instructional methods and procedures appropriate for the situation when learning/teaching new things. 8. Complex Problem Solving - Identifying complex problems and reviewing related information to develop/evaluate options and implement solutions. 9. Critical Thinking - Using logic/reasoning to identify the strengths/weaknesses of alternative solutions/approaches to problems. 10. Active Listening - Giving full attention to what other people are saying, taking time to understand, asking questions as appropriate. Skills: 1. Operations Analysis - Advanced skills in analyzing needs and product requirements to create a design. 2. Repairing - Advanced skills in repairing machines or systems using the needed tools. 3. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 4. Reading Comprehension - Proficient understanding of written sentences and paragraphs in work-related documents. 5. Speaking - Proficient skills in talking to others to convey information effectively. 6. Science - Proficient skills using scientific rules and methods to solve problems. 7. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 8. Service Orientation - Proficient skills in actively looking for ways to help people. Abilities: 1. Ability to troubleshoot and knowledge of digital software and equipment. 2. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. 3. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. 4. Speech Clarity - The ability to speak clearly so others can understand you. 5. Ability to work on multiple tasks and complete them by following strict timelines. 6. Ability to pay attention to detail and work with small tools and equipment. 7. Have dexterity and good vision. Physical Requirements and Working Conditions: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. May be required to work nights or weekends. 4. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 5. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards. 6. Required to perform duties in a laboratory setting and expose to various dental materials and equipment. Required Certifications/Licensures: Certified Dental Technician (CDT) Required Education: High School Diploma Major (if required: Required Experience: Minimum three (3) years of dental laboratory experience and training in analog, digital design, and digital surgical planning. Preferred Qualifications: 1. Experience with Digital Smile Design and CAD/CAM applications in digital dentistry. 2. Experience with 3shape, Nobel, Exocad, and other desktop scanners and software. 3. Experience with 5 Axis Milling units. 4. Knowledge of zirconia, e.max, 3shape software, milling, and 3d printing, and all other aspects of the digital dental process. Is this a safety sensitive position? No Background Screening Required? No Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
09/26/2026
Full time
Job Description Job Description We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Performs analog and digital laboratory work such as scanning, designing, and milling, using CAD/CAM and other equipment to produce dental models and prostheses in the digital dentistry lab. Collaborates with faculty to ensure successful outcomes in the application of digital dentistry in treatment planning. Job Category: Exempt Hiring Range: Pay Basis: Annually Subject to Grant Funding? No Essential Job Functions: 1. Operates CAD/CAM software, 3D printing machines, and milling units to create crowns, surgical guides for implants and/or endodontics, and aligners, amongst others. Designs must be checked by a faculty prior to milling and manufacturing. 2. Trains/or assists faculty/staff/student in the use of digital equipment and answers technical related questions. 3. Supports faculty and students with milling. 4. Supports faculty and students with characterization and glazing of the CAD/CAM restorations. 5. Ensures that prescriptions are completed for the finished restorations. 6. Maintains supplies inventory such as blocks, diamond burs, fluids, filters and materials for staining and glazing. 7. Documents actions by completing forms, reports, logs, and records. 8. Maintains scanners and milling machines i.e., changing the fluids and the filters; maintains a log of the mills when maintenance is done. 9. Calls vendor for issues with scanners or mills. 10. Completes repair orders and keeps a log. 11. Keep the laboratory neat and clean. 12. Completes other projects as assigned. 13. Performs other duties as assigned or required. Job Requirements: Meet minimum requirements: (listed under titles) Required Skills, Knowledge, and Abilities Required Education Required Experience Required Knowledge, Skills, & Abilities: Knowledge: 1. Dental Anatomy - knowledge in dental anatomy and terminology. 2. Education/Training - Knowledge of principles/methods for curriculum/training design/teaching for individuals/groups. 3. Speaking - Talking effectively to others to convey information 4. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. 5. Time Management - Managing one's own time and the time of others; establishing priorities. 6. Computer - using software applications and database management. 7. Learning Strategies - Selecting/using training/instructional methods and procedures appropriate for the situation when learning/teaching new things. 8. Complex Problem Solving - Identifying complex problems and reviewing related information to develop/evaluate options and implement solutions. 9. Critical Thinking - Using logic/reasoning to identify the strengths/weaknesses of alternative solutions/approaches to problems. 10. Active Listening - Giving full attention to what other people are saying, taking time to understand, asking questions as appropriate. Skills: 1. Operations Analysis - Advanced skills in analyzing needs and product requirements to create a design. 2. Repairing - Advanced skills in repairing machines or systems using the needed tools. 3. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 4. Reading Comprehension - Proficient understanding of written sentences and paragraphs in work-related documents. 5. Speaking - Proficient skills in talking to others to convey information effectively. 6. Science - Proficient skills using scientific rules and methods to solve problems. 7. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 8. Service Orientation - Proficient skills in actively looking for ways to help people. Abilities: 1. Ability to troubleshoot and knowledge of digital software and equipment. 2. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. 3. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. 4. Speech Clarity - The ability to speak clearly so others can understand you. 5. Ability to work on multiple tasks and complete them by following strict timelines. 6. Ability to pay attention to detail and work with small tools and equipment. 7. Have dexterity and good vision. Physical Requirements and Working Conditions: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. May be required to work nights or weekends. 4. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 5. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards. 6. Required to perform duties in a laboratory setting and expose to various dental materials and equipment. Required Certifications/Licensures: Certified Dental Technician (CDT) Required Education: High School Diploma Major (if required: Required Experience: Minimum three (3) years of dental laboratory experience and training in analog, digital design, and digital surgical planning. Preferred Qualifications: 1. Experience with Digital Smile Design and CAD/CAM applications in digital dentistry. 2. Experience with 3shape, Nobel, Exocad, and other desktop scanners and software. 3. Experience with 5 Axis Milling units. 4. Knowledge of zirconia, e.max, 3shape software, milling, and 3d printing, and all other aspects of the digital dental process. Is this a safety sensitive position? No Background Screening Required? No Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Executive Support Specialist delivers high-touch technology support for AHM and HDMA executives, including PCs, mobile devices, collaboration tools, video conferencing, and AV support for executive meetings. The role serves as a critical escalation point for Executive Support, Deskside, and Mobile Services, ensuring reliable operations and exceptional customer experience. Core responsibilities include driving technology improvements, coordinating issue resolution across IT teams, supporting executive environments, managing business and affiliate relationships, facilitating training and project transitions, developing knowledge resources, and serving as the primary liaison for assigned business areas. Key Accountabilities Support Executives at multiple locations iwith technical issues and drive to resolution Support Executive video conference meetings ensuring all parties are connected and functioning properly Escalate any issues to Network Support, A/V Support, and IS Management as needed Document all issues and resolutions within AHM IT approved systems Always driving issues / incidents to countermeasures to minimize client downtime and sustain client productivity Responsible for timely resolution within established Service Level Agreements (SLA) Achieve the project goals for the Executive Support Team as approved annually: including schedule, budget and quality commitments Provide inputs to QCD reporting for continues improvement Qualifications, Experience, and Skills Minimum educational qualifications and relevant work experience: A college level Bachelor's degree in IT / Networking / Computer Science / Electronics / Data Analytics or a related STEM field of study with at least 3 years of relevant IT industry experience. Candidates lacking a Bachelor's degree must have a High School Diploma and at least 9 years overall relevant IT indusry experience or an Associate degree in a related STEM field with at least 7 years of relevant IT industry experience. Certifications: A+ Certification (preferred) Other Job-specific Skills: Must have demostrable experience in audio-visual (AV) / video conference equipment troubleshooting and repair. Strong technical background supporting Active Directory, Windows operating systems, Apple devices (mobile phones and tablets), and video conferencing/ (audio-visual) AV technologies. Must be able to build strong relationships and trust with the most senior leaders of the organization. Should have good interpersonal soft skills for cross-cultural communication at executive level. Interact regularly with customers to understand their business/anticipate their IT requirements; manage business relationships Be comfortable under pressure, and able to effectively communicate technical instructions in a simple, easy to understand, way Display proven ability to communicate technical concepts clearly, manage business relationships, analyze KPIs and operational metrics, lead continuous improvement efforts, troubleshoot complex issues under pressure, and work effectively in a flexible, fast-paced environment with minimal supervision. Desirables: Conversational skills in Japanese. Familiarity with project management methodologies (Agile / Waterfall). Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval. Other requirements: Should be able to work a flexible work schedule May have to work overtime and support corporate events Must possess a valid driving license and be able to operate a motor vehicle without requiring assistance. Candidate may have to drive to different Honda locations within the Greater Columbus and Toledo area, of Ohio on a need basis approx. 25% to 30% of the time. Annual travel requirements: 10% (combining domestic and int'l) Physical requirements: Should be able to lift up to 50lb and move approx. 50 ft, without requiring assistance. Climb a ladder, if required Relocation assistance Not eligible Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401(K) Plan with company match + additional contribution Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
09/25/2026
Full time
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Executive Support Specialist delivers high-touch technology support for AHM and HDMA executives, including PCs, mobile devices, collaboration tools, video conferencing, and AV support for executive meetings. The role serves as a critical escalation point for Executive Support, Deskside, and Mobile Services, ensuring reliable operations and exceptional customer experience. Core responsibilities include driving technology improvements, coordinating issue resolution across IT teams, supporting executive environments, managing business and affiliate relationships, facilitating training and project transitions, developing knowledge resources, and serving as the primary liaison for assigned business areas. Key Accountabilities Support Executives at multiple locations iwith technical issues and drive to resolution Support Executive video conference meetings ensuring all parties are connected and functioning properly Escalate any issues to Network Support, A/V Support, and IS Management as needed Document all issues and resolutions within AHM IT approved systems Always driving issues / incidents to countermeasures to minimize client downtime and sustain client productivity Responsible for timely resolution within established Service Level Agreements (SLA) Achieve the project goals for the Executive Support Team as approved annually: including schedule, budget and quality commitments Provide inputs to QCD reporting for continues improvement Qualifications, Experience, and Skills Minimum educational qualifications and relevant work experience: A college level Bachelor's degree in IT / Networking / Computer Science / Electronics / Data Analytics or a related STEM field of study with at least 3 years of relevant IT industry experience. Candidates lacking a Bachelor's degree must have a High School Diploma and at least 9 years overall relevant IT indusry experience or an Associate degree in a related STEM field with at least 7 years of relevant IT industry experience. Certifications: A+ Certification (preferred) Other Job-specific Skills: Must have demostrable experience in audio-visual (AV) / video conference equipment troubleshooting and repair. Strong technical background supporting Active Directory, Windows operating systems, Apple devices (mobile phones and tablets), and video conferencing/ (audio-visual) AV technologies. Must be able to build strong relationships and trust with the most senior leaders of the organization. Should have good interpersonal soft skills for cross-cultural communication at executive level. Interact regularly with customers to understand their business/anticipate their IT requirements; manage business relationships Be comfortable under pressure, and able to effectively communicate technical instructions in a simple, easy to understand, way Display proven ability to communicate technical concepts clearly, manage business relationships, analyze KPIs and operational metrics, lead continuous improvement efforts, troubleshoot complex issues under pressure, and work effectively in a flexible, fast-paced environment with minimal supervision. Desirables: Conversational skills in Japanese. Familiarity with project management methodologies (Agile / Waterfall). Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval. Other requirements: Should be able to work a flexible work schedule May have to work overtime and support corporate events Must possess a valid driving license and be able to operate a motor vehicle without requiring assistance. Candidate may have to drive to different Honda locations within the Greater Columbus and Toledo area, of Ohio on a need basis approx. 25% to 30% of the time. Annual travel requirements: 10% (combining domestic and int'l) Physical requirements: Should be able to lift up to 50lb and move approx. 50 ft, without requiring assistance. Climb a ladder, if required Relocation assistance Not eligible Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401(K) Plan with company match + additional contribution Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Sherwin-Williams is seeking a Branch Specialist Technical Support professional to deliver front-line technical assistance to branch and store teams across our manufacturing-focused network. In this role, you will diagnose and resolve hardware, software, and network issues, support POS and inventory systems, and coordinate escalations with IT and operations. You'll document incidents, train users on best practices, and help ensure uptime for critical store technologies. You'll work in a safety- and integrity-driven culture with strong training, growth opportunities, and clear career paths across our global organization. Responsibilities Provide first-line technical support to branches and stores for hardware, software, and network issues Support and troubleshoot POS, inventory, and other store systems to minimize downtime Log, track, and document all incidents and service requests in ticketing systems Escalate complex issues to appropriate IT or operations teams and follow through to resolution Assist with hardware installation, configuration, and maintenance at branch locations Train branch staff on basic technology use, system best practices, and incident reporting Collaborate with operations and manufacturing teams to support technology needs and initiatives Ensure adherence to Sherwin-Williams safety, security, and data integrity standards Participate in on-call rotations or after-hours support as required Required Skills Technical support Troubleshooting Windows OSPoint-of-sale systems Network fundamentals Remote support tools Ticketing systems Customer service Documentation Hardware installation
09/15/2026
Full time
Sherwin-Williams is seeking a Branch Specialist Technical Support professional to deliver front-line technical assistance to branch and store teams across our manufacturing-focused network. In this role, you will diagnose and resolve hardware, software, and network issues, support POS and inventory systems, and coordinate escalations with IT and operations. You'll document incidents, train users on best practices, and help ensure uptime for critical store technologies. You'll work in a safety- and integrity-driven culture with strong training, growth opportunities, and clear career paths across our global organization. Responsibilities Provide first-line technical support to branches and stores for hardware, software, and network issues Support and troubleshoot POS, inventory, and other store systems to minimize downtime Log, track, and document all incidents and service requests in ticketing systems Escalate complex issues to appropriate IT or operations teams and follow through to resolution Assist with hardware installation, configuration, and maintenance at branch locations Train branch staff on basic technology use, system best practices, and incident reporting Collaborate with operations and manufacturing teams to support technology needs and initiatives Ensure adherence to Sherwin-Williams safety, security, and data integrity standards Participate in on-call rotations or after-hours support as required Required Skills Technical support Troubleshooting Windows OSPoint-of-sale systems Network fundamentals Remote support tools Ticketing systems Customer service Documentation Hardware installation
Sherwin-Williams is seeking a Branch Specialist Technical Support professional to deliver front-line technical assistance to branch and store teams across our manufacturing-focused network. In this role, you will diagnose and resolve hardware, software, and network issues, support POS and inventory systems, and coordinate escalations with IT and operations. You'll document incidents, train users on best practices, and help ensure uptime for critical store technologies. You'll work in a safety- and integrity-driven culture with strong training, growth opportunities, and clear career paths across our global organization. Responsibilities Provide first-line technical support to branches and stores for hardware, software, and network issues Support and troubleshoot POS, inventory, and other store systems to minimize downtime Log, track, and document all incidents and service requests in ticketing systems Escalate complex issues to appropriate IT or operations teams and follow through to resolution Assist with hardware installation, configuration, and maintenance at branch locations Train branch staff on basic technology use, system best practices, and incident reporting Collaborate with operations and manufacturing teams to support technology needs and initiatives Ensure adherence to Sherwin-Williams safety, security, and data integrity standards Participate in on-call rotations or after-hours support as required Required Skills Technical support Troubleshooting Windows OSPoint-of-sale systems Network fundamentals Remote support tools Ticketing systems Customer service Documentation Hardware installation
09/09/2026
Full time
Sherwin-Williams is seeking a Branch Specialist Technical Support professional to deliver front-line technical assistance to branch and store teams across our manufacturing-focused network. In this role, you will diagnose and resolve hardware, software, and network issues, support POS and inventory systems, and coordinate escalations with IT and operations. You'll document incidents, train users on best practices, and help ensure uptime for critical store technologies. You'll work in a safety- and integrity-driven culture with strong training, growth opportunities, and clear career paths across our global organization. Responsibilities Provide first-line technical support to branches and stores for hardware, software, and network issues Support and troubleshoot POS, inventory, and other store systems to minimize downtime Log, track, and document all incidents and service requests in ticketing systems Escalate complex issues to appropriate IT or operations teams and follow through to resolution Assist with hardware installation, configuration, and maintenance at branch locations Train branch staff on basic technology use, system best practices, and incident reporting Collaborate with operations and manufacturing teams to support technology needs and initiatives Ensure adherence to Sherwin-Williams safety, security, and data integrity standards Participate in on-call rotations or after-hours support as required Required Skills Technical support Troubleshooting Windows OSPoint-of-sale systems Network fundamentals Remote support tools Ticketing systems Customer service Documentation Hardware installation
Sherwin-Williams is seeking a Branch Specialist Technical Support professional to deliver front-line technical assistance to branch and store teams across our manufacturing-focused network. In this role, you will diagnose and resolve hardware, software, and network issues, support POS and inventory systems, and coordinate escalations with IT and operations. You'll document incidents, train users on best practices, and help ensure uptime for critical store technologies. You'll work in a safety- and integrity-driven culture with strong training, growth opportunities, and clear career paths across our global organization. Responsibilities Provide first-line technical support to branches and stores for hardware, software, and network issues Support and troubleshoot POS, inventory, and other store systems to minimize downtime Log, track, and document all incidents and service requests in ticketing systems Escalate complex issues to appropriate IT or operations teams and follow through to resolution Assist with hardware installation, configuration, and maintenance at branch locations Train branch staff on basic technology use, system best practices, and incident reporting Collaborate with operations and manufacturing teams to support technology needs and initiatives Ensure adherence to Sherwin-Williams safety, security, and data integrity standards Participate in on-call rotations or after-hours support as required Required Skills Technical support Troubleshooting Windows OSPoint-of-sale systems Network fundamentals Remote support tools Ticketing systems Customer service Documentation Hardware installation
09/04/2026
Full time
Sherwin-Williams is seeking a Branch Specialist Technical Support professional to deliver front-line technical assistance to branch and store teams across our manufacturing-focused network. In this role, you will diagnose and resolve hardware, software, and network issues, support POS and inventory systems, and coordinate escalations with IT and operations. You'll document incidents, train users on best practices, and help ensure uptime for critical store technologies. You'll work in a safety- and integrity-driven culture with strong training, growth opportunities, and clear career paths across our global organization. Responsibilities Provide first-line technical support to branches and stores for hardware, software, and network issues Support and troubleshoot POS, inventory, and other store systems to minimize downtime Log, track, and document all incidents and service requests in ticketing systems Escalate complex issues to appropriate IT or operations teams and follow through to resolution Assist with hardware installation, configuration, and maintenance at branch locations Train branch staff on basic technology use, system best practices, and incident reporting Collaborate with operations and manufacturing teams to support technology needs and initiatives Ensure adherence to Sherwin-Williams safety, security, and data integrity standards Participate in on-call rotations or after-hours support as required Required Skills Technical support Troubleshooting Windows OSPoint-of-sale systems Network fundamentals Remote support tools Ticketing systems Customer service Documentation Hardware installation