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Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Information Technology Team within the Information Technology Division Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work What you'll do Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoots and debugs complex issues; identifies and implements solutions Creates detailed project specifications, requirements, and estimates Researches and implements new technologies to enhance current processes, security, and performance Supports the development of coding standards and adheres to best practices and security guidelines Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments 3 years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 5 years of full Software Development Life Cycle (SDLC) experience Airline Industry experience Skills, Licenses & Certifications Proficiency in Full Stack Development Proficiency and demonstrated experience in the following technologies: J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning Cloud-based development: Cloud Foundry Web Servers: Tomcat, tcServer, Websphere Web Services: REST/SOAP (JSON/WSDL/XML) Frameworks: Spring Framework, Spring Boot Front-end: Angular JS, Ext JS, CSS, jQuery, AJAX Build/deployment tools: Maven, Gradel, Git, Junit, Mockito Other Dev Ops Toolchain: Selenium, Nexus Repository, Hygieia, SonarQube, Fortify on Demand, Slack, GitHub, Jenkins, ElasticSearch, Logstaash, Kibana, New Relic Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ, Tivoli Scheduler, SQL Developer, IDE Proficiency in object-oriented design techniques and principles Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.) Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Information Technology Team within the Information Technology Division Responsible for leveraging cutting edge technology to solve business problems at American Airlines by participating in all phases of the development process from inception through transition, advocating the agile process and test-driven development, using object-oriented development tools to analyze, model, design, construct and test reusable objects, and making the codebase a better place to live and work What you'll do This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoots and debugs complex issues; identifies and implements solutions Creates detailed project specifications, requirements, and estimates Researches and implements new technologies to enhance current processes, security, and performance Supports the development of coding standards and adheres to best practices and security guidelines Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 3 years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments 3 years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 5 years of full Software Development Life Cycle (SDLC) experience Airline Industry experience Skills, Licenses & Certifications Proficiency with Azure Database for PostgreSQL Flexible Server, PostgreSQL migration planning to Azure, logical replica-tion architecture, HA/DR design, private networking, maintenance windows, parameter governance, and database mod-ernization Proficiency with Kafka, Azure Event Hubs, CDC, Debezium, streaming pipelines, or real-time data integration patterns Proficiency in database cost optimization (reserved capacity, autoscaling, tiering) Proficiency in Horizontal and vertical scaling strategies Read replicas and caching layers (Redis) Proficiency in performance tuning Slow query analysis Resource utilization optimization Proficiency in implementing: Backup and restore automation Fault-tolerant architectures Proven experience supporting regulated, high-availability, or mission-critical environments where reliability, observability, security, and change control are essential Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.) Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

BHE GT&S has an exciting opportunity as a Business Systems Analyst 1/2/3/Sr at our Headquarters in Richmond, VA. Responsibilities Business Systems Analyst 1 Assists in effecting positive changes for business users by identifying opportunities for improvement that deliver value to the organization. Analyzes business and user needs by getting to the root of the problem with research and fact-finding, documents business requirements, and recommends system logic modifications as necessary under the direction of experienced Business System Analysts. Works with a business unit on specific project assignments. Creates, maintains, and executes test plans based on business requirements. Identifies, logs, and tracks defects. Work is closely checked, and errors may cause minor delay or expense. Role is established in the Information Technology function. Business Systems Analyst 2 Assists in effecting positive changes for the business users by identifying opportunities for improvement that deliver value to the organization. Analyzes business and user needs by getting to the root of the problem with research and fact-finding, documents business requirements, and recommends system logic modifications, as necessary. Develops and maintains credibility and effective working relations with both user and IT personnel. Demonstrates an understanding of business problems, IT strategies, issues, and priorities. Participates in less complex technical studies to evaluate business requirements and recommends solutions. Works with an individual business unit on multiple project assignments. Creates, maintains, and executes test plans based on business requirements. Identifies, logs, and tracks defects and performs root-cause analysis when needed. Identifies test cases suitable for automation and maintains automation scripts. Requires guidance in complex problem areas and errors may cause minor delay expense and disruption. Role is established in the Information Technology function. Business Systems Analyst 3 Devises or modifies procedures to solve complex systems problems. Aligns technology solutions with business strategies. Partners with functional groups within the IT organization, to communicate and clarify business needs, contribute to development of long-range system plans, and ensure products and services are aligned with business needs. Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements. Communicates trends and requirements to and from customers and IT. Creates, maintains, and executes test plans based on business requirements. Identifies, logs, and tracks defects and performs root-cause analysis when needed. Identifies test cases suitable for automation and maintains automation scripts. Develops, reviews and enhances automation frameworks using open-source automation tools such as Playwright, Selenium, and languages like Java and TypeScript. Works with an individual business unit on multi-project assignments. Guides and advises less experienced Business Systems Analysts. Performs functional application maintenance. Analyzes and resolves application and system issues. Recommends and implements corrective and enhancement modifications, to accommodate customer and business requirements. Creates, maintains, and executes test plans based on business requirements. Identifies, logs, and tracks defects and performs root-cause analysis when needed. Identifies test cases suitable for automation and maintains automation scripts. Develops, reviews and enhances automation frameworks using open-source automation tools such as Playwright, Selenium, and languages like Java and TypeScript. Provides expertise to other departmental personnel and users. Provides leadership and guidance to other business systems analysts within the project or group. Articulates the assignment progress and raises any concerns. Sr Business Systems Analyst Works with other business systems analysts, along with leadership, to organize, plan, and execute task assignments to meet a schedule. Qualifications Business Systems Analyst 1 0-2+ years directly related experience. Staffed by beginners who have a basic understanding of business systems and industry requirements. Demonstrated competency in verbal communications, written communications, and interpersonal understanding. Ability to establish and maintain a high level of customer trust. Ability to establish and maintain confidence in the Information Technology's teams' knowledge of, and concern for, the customer's business needs. Ability to manage work and perform varied duties simultaneously. Ability to analyze problems and think logically. Achievement orientation. Flexibility. Self-starter. Ability to maintain self-control. Business system orientation. Business Systems Analyst 2 3+ years directly related experience. Demonstrated competency in verbal communications, written communications, and interpersonal understanding. Demonstrated ability to research and understand customer issues. Demonstrated ability to establish and maintain a high level of customer trust. Demonstrated ability to establish and maintain a high level of confidence in the Information Technology team's knowledge of, and concern for, the customer's business needs. Demonstrated organization and planning skills, including ability to handle multiple deadlines and associated pressures, and ability to manage work. Demonstrated competency in analytical and logical thinking. Demonstrated ability to identify and solve problems. Demonstrated ability to create a network of relevant individuals to solve operational problems. Demonstrated ability to achieve results through others. Experience in the adaptation to, and the application of, rapidly changing technology to business needs. Demonstrated proficiency in HTML, XML, Java, TypeScript, and familiarity with frameworks like React or Next.js Achievement orientation. Business systems orientation. Concern for quality. Flexibility. Self-starter. Ability to maintain self-control. Business Systems Analyst 3 5+ years directly related experience. Excellent understanding of business systems and industry requirements. IT experience in business systems analysis, in a large-scale environment, across multiple hardware and software platforms, or business unit experience that includes working closely with IT in the development and implementation of large-scale systems. Demonstrated competency in verbal, written, and presentation communications. Demonstrated competency in interpersonal understanding. Demonstrated ability to research and understand customer issues. Demonstrated ability to establish and maintain a high level of customer trust. Demonstrated ability to establish and maintain a high level of customer confidence in the Information Technology team's knowledge of, and concern for, the customer's business needs. Ability to work with all levels of employees, and to influence and impact others. Experience in developing others. Demonstrated ability to achieve results through others. Demonstrated organization and planning skills that include coordination of assigned projects, planning and scheduling, and time management. Ability to handle multiple deadlines and associated pressures. Experience in the adaptation to, and the application of, rapidly changing technology to business needs. Demonstrated proficiency in HTML, XML, Java, TypeScript, and familiarity with frameworks like React or Next.js Demonstrated business systems understanding and orientation. Demonstrated flexibility. Ability to develop programs and conduct training. Demonstrated ability to work independently. Achievement orientation. Concern for quality. Self-starter. Ability to maintain self-control. Sr. Business Systems Analyst: All skills listed above plus 7 years' directly-related experience. Education: Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) About Us BHE GT&S is an interstate natural gas transmission and storage company that gives large customers more options in moving gas safely, reliably and efficiently. Headquartered in Richmond, Virginia, with operations in 10 states, BHE GT&S employees take pride in our work and are committed to innovative and sustainable natural gas energy solutions. Through our liquefied natural gas facilities, multi-state pipeline systems, and storage operations we support a number of large customers, including major utilities, power plants, marine transportation and heavy-duty trucking, along with manufacturing. Our employees are integral to our success and work hard to exceed customer expectations. We provide fulfilling employment opportunities, are committed to attracting and retaining the best employees, and focus on providing a safe and inclusive work environment. About the Team BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law) . click apply for full job details

I. Job Summary The HR Technology Senior Analyst serves as the strategic HR Technology solutions partner for an assigned HR functional area (e.g., Talent, Compensation, Benefits), responsible for the continuous evolution and success of Oracle HCM/ ServiceNow HRSD and related technology solutions. This role partners closely with HR Centers of Excellence, cross-functional HCM teams, Digital, and business stakeholders to consult, innovate, and deliver scalable technology solutions that enable business strategy and elevate the employee and manager experience. As the techno-functional subject matter expert for assigned products and capabilities, the Senior Solutions Analyst combines business process expertise with deep technology knowledge to translate business needs into sustainable solutions through configuration, solution design, automation, reporting, and continuous improvement. This role influences product direction, champions innovation, and drives technology capabilities that maximize business value while aligning with the broader HR Technology strategy. The position reports to the HR Technology team within Shared Services. II. Essential Duties and Responsibilities Own the success and continuous evolution of the assigned product or capability Build trusted partnerships with business stakeholders by providing consultative guidance, managing product feedback, and ensuring technology solutions continue to meet evolving business needs Partner with stakeholders within the assigned HR functional area, HR leaders, and business partners to shape technology strategy, influence product direction, and support the continuous evolution of assigned technology solutions (e.g. Oracle HCM/ ServiceNow HRSD ) Serve as the techno-functional subject matter expert for assigned technology capabilities, advising stakeholders on system capabilities, solution alternatives, emerging technologies, and leading practices Lead discovery sessions, workshops, and solution design discussions to translate business needs into scalable, sustainable technology solutions Evaluate business needs and recommend priorities by assessing business value, user impact, technical feasibility, implementation effort, resource requirements, and strategic alignment Lead the design, configuration, testing, implementation, and optimization of assigned technology solutions, partnering with cross-functional HCM teams, Digital, vendors, and third-party providers to deliver successful releases and business outcomes Identify opportunities to improve business processes, enhance employee & manager experiences, and maximize the value of assigned HR technology investments Drive continuous improvement by identifying opportunities for process, configuration, reporting, automation, and AI enhancements that improve efficiency, usability, data quality, and business outcomes from concept through implementation III. Qualifications A. Required Qualifications Bachelor's Degree (accredited) High School Diploma or GED (accredited) and four years of relevant experience 5 years of experience supporting Technology Service Delivery (in addition to education requirement) B. Preferred Qualifications Knowledge, Skills and Abilities HR Technology & Techno-Functional Expertise: Strong knowledge of Oracle HCM Cloud/ ServiceNow HRSD and related HR technology solutions, with experience configuring, supporting, and optimizing solutions across multiple HR functional areas. Ability to combine business process expertise with technical understanding to evaluate solution options, translate requirements into system capabilities, troubleshoot issues, and deliver scalable technology solutions. Strategic Consulting & Business Partnership: Working knowledge of HR business processes and technology solutions, with the ability to quickly understand operational needs, align technology capabilities to evolving workforce strategies, and support the continuous evolution of assigned products or capabilities. Solution Design & Continuous Improvement: Demonstrated ability to identify opportunities for process improvement, automation, reporting, AI, and system optimization through thoughtful analysis, solution design, and continuous improvement methodologies. Business Process & Product Knowledge/Ownership: Working knowledge of HR business processes and technology solutions, with the ability to quickly understand operational needs, align technology capabilities to evolving workforce strategies, and support the continuous evolution of assigned products or capabilities. Stakeholder Collaboration & Influence: Proven ability to build trusted relationships and collaborate effectively across HR, Digital, Reporting & Analytics, vendors, and cross-functional business partners. Ability to influence decisions, facilitate discussions, and achieve alignment across diverse stakeholder groups without direct authority. Communication & Facilitation: Excellent verbal, written, and presentation skills, with the ability to communicate complex technical concepts in clear, business-friendly language. Experience facilitating discovery sessions, workshops, solution design discussions, and executive presentations. Analytical Thinking & Problem Solving: Strong analytical, troubleshooting, and decision-making skills with the ability to evaluate complex business and technical challenges, identify root causes, assess solution alternatives, and make sound recommendations supported by data. Technology Delivery: Experience leading or contributing to the delivery of enterprise technology solutions through business analysis, configuration, testing, release management, production support, and user adoption. Innovation & Learning Agility : Demonstrated curiosity and willingness to explore emerging technologies, AI capabilities, industry trends, and best practices to continuously improve HR technology solutions and business processes. Results Orientation: Proven ability to independently manage competing priorities, deliver high-quality work, and drive initiatives from concept through implementation while maintaining a strong focus on customer experience, operational excellence, and measurable business value. IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. This role is designated as Hybrid which will follow the WM Office Policy requiring in office work and an option to work remotely one day per week. V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.

Please note, this position is designated as flexible (aka hybrid), which means the selected candidate will be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The Director, Membership Applications - Product & Engineering will help shape the future state of enterprise membership administration through modernization, workflow orchestration, automation, interoperability, cloud/data enablement, and responsible use of AI, generative AI, machine learning, and advanced analytics. This leader will utilize Health Plan insurance expertise across Benefits, Sales, Group Setup, Rates, and Contract Management, while driving enterprise standardization, improving stakeholder experiences, and enabling scalable national platform growth. This includes guiding teams that design, integrate, and optimize capabilities across Customer & Contract Management, Membership Quick View, SalesConnect, reporting, and enterprise servicing platforms, supported by API-first/event-driven architectures, Java/J2EE microservices, React, Kafka, Apigee, RESTful services, Oracle/PostgreSQL databases, Azure, OpenShift, DevSecOps, CI/CD automation, observability, SRE, performance engineering, and operational intelligence. Given the program-s challenging timelines and West Coast business and team footprint, this role is expected to require approximately 40%-50% travel to support alignment, execution, and delivery readiness. Job Summary: This managing level employee is responsible for overseeing the management of multiple application portfolios, directing and overseeing technical teams, and for directing teams through all software development lifecycle phases. Essential Responsibilities: Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies. Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Ensures the provision of appropriate resources to address systems incident support and troubleshooting. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Directs and oversees technical teams in the translation of business requirements and functional specifications into logical program designs, code modules, stable application systems, and software solutions by building and maintaining partnerships with Business Analyst and IT leadership to ensure team members understand business needs and functional specifications. Oversees the management of multiple application portfolios and/or provides resources in support of those portfolios by leveraging partnerships with IT teams (for example, Operations, Infrastructure, Architecture, Quality Assurance, Business Analysts), vendors, and business leaders to ensure adherence of written code to company standards. Oversees efforts to ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Provides oversight throughout the release schedule of business and enterprise software solutions to ensure successful deployment. Ensures appropriate guidance and mentoring is provided to other technical resources in the application development process. Oversees the technical management of vendors (e.g., offshore, application, service). Directs teams through all software development lifecycle phases by ensuring that teams understand and adhere to company methodology, policies, standards, and controls. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Oversees the development, configuration, and modification of integrated business and/or enterprise application solutions by providing leadership in the design and coding of component-based applications. Oversees the management of resource requirements throughout the PLC. Directs and oversees the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications. Minimum Qualifications: Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Bachelors degree in Business Administration, Computer Science, CIS, Engineering, or related field and Minimum eight (8) years experience in corporate management, project management, IT consulting, or related field. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: This is a hands-on, senior individual-contributor role for an experienced operations leader who can bring structure, accountability, and technical depth to how cloud services are supported, documented, measured, escalated, and continuously improved. The principal will own the operating model for platform operations, documentation, incident and change processes, HA/DR posture documentation, operational readiness standards for new cloud services, vendor performance management, and service-level accountability. The principal will enable onshore and offshore technical teams responsible for 24x7x365 operation of the environment, partner with vendors responsible for L1/L2 support, and coordinate with service and platform teams responsible for L3 escalation. The role ensures that services are not only technically ready for general availability, but operationally ready with runbooks, failure scenarios, monitoring, alerting, auditability, logging, escalation paths, ownership boundaries, and sustained support expectations in place. Job Summary: This senior level employee is primarily responsible for influencing and leveraging the technical direction of integrated business and/or enterprise application solutions and for serving as an expert for technical teams. This employee is accountable for ensuring software solutions are managed with full adherence to industry best practices. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Provides insight into recommendations for complex technical solutions that meet design and functional needs. Serves as an expert for innovative technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides technical expertise for the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by providing insight, guidance, and an escalation point for the design and coding of component-based applications. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Derives an overall strategy of data management, within an established Information Architecture, that supports the business model. Identifies information structures and detail to enable the development and secure operation of new information services. Takes overall responsibility for planning effective information storage, sharing, and publishing within the organization. Sets strategies for effective use of database technology taking account of the complex interrelations between hardware/software. Provides specialist expertise in the development, use, or operation of database management system tools and facilities. Provides expert knowledge in the selection, provision, and use of database architectures, software, and facilities, typically taking responsibility for a team of technical staff. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Provides expertise and guidance to team members for systems incident responses for complex issues. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Maintains and enhances technical expertise and knowledge of industry trends by attending participating conferences, and developing a network with other IT industry experts. Leads consultation efforts to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Provides expert technical advice and recommendations to others within the organization on matters related to software engineering, including market trends, and new programs and applications. Reviews and verifies resource estimates for complex technical design, coding, and testing efforts. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions, serving as an escalation point for complex or unresolved issues related to requirements translation. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Minimum Qualifications: Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum four (4) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: Senior individual-contributor role within Kaiser Permanente's Developer Experience / DevSecOps Platform team, serving as technical authority and strategist for enterprise AI developer enablement. Leads through expertise and influence (non-people-manager), owning the GitHub platform ecosystem and AI-assisted developer tooling to deliver faster, safer, and more productive software development. Defines enterprise strategy for AI-assisted tools-GitHub Copilot, Claude Code, Cursor, and emerging solutions-in partnership with KP's AI Council and Enterprise Architecture. Designs and executes hands-on proofs of concept evaluating technical fit, security posture, and developer impact, collaborating with Information Security, Privacy, and Legal on risk and compliance. Delivers actionable adoption or retirement recommendations and operationalizes approved platforms under established standards. Owns GitHub Enterprise and AI tool platforms, defining standards, best practices, and guardrails enabling scalable, secure DevSecOps and AI-assisted workflows. Establishes governance, usage policies, lifecycle management, cost and chargeback models, and budget transparency, while managing vendor relationships, contracts, renewals, and roadmap alignment. Acts as developer advocate-leading training, enablement, documentation, and communities of practice, and representing developer needs to stakeholders. Defines and tracks productivity and quality metrics, measuring AI tooling impact on delivery speed, code quality, and ROI, communicating outcomes to senior leadership. Job Summary: This senior level employee is primarily responsible for influencing and leveraging the technical direction of integrated business and/or enterprise application solutions and for serving as an expert for technical teams. This employee is accountable for ensuring software solutions are managed with full adherence to industry best practices. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Provides insight into recommendations for complex technical solutions that meet design and functional needs. Serves as an expert for innovative technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides technical expertise for the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by providing insight, guidance, and an escalation point for the design and coding of component-based applications. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Derives an overall strategy of data management, within an established Information Architecture, that supports the business model. Identifies information structures and detail to enable the development and secure operation of new information services. Takes overall responsibility for planning effective information storage, sharing, and publishing within the organization. Sets strategies for effective use of database technology taking account of the complex interrelations between hardware/software. Provides specialist expertise in the development, use, or operation of database management system tools and facilities. Provides expert knowledge in the selection, provision, and use of database architectures, software, and facilities, typically taking responsibility for a team of technical staff. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Provides expertise and guidance to team members for systems incident responses for complex issues. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Maintains and enhances technical expertise and knowledge of industry trends by attending participating conferences, and developing a network with other IT industry experts. Leads consultation efforts to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Provides expert technical advice and recommendations to others within the organization on matters related to software engineering, including market trends, and new programs and applications. Reviews and verifies resource estimates for complex technical design, coding, and testing efforts. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions, serving as an escalation point for complex or unresolved issues related to requirements translation. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Minimum Qualifications: Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum four (4) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Technical Summary The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements. Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support. Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Tech Summary This principal-level individual contributor serves within Kaiser Permanente's Container Platform and Adoption Services organization and provides technical leadership for the enterprise container platform service spanning on-premises and public-cloud environments. The department's mission is to deliver a consistent, secure, resilient, and supportable platform experience that enables application modernization and scalable adoption across the organization. The Container Platform Engineering Lead sets the technical direction for platform engineering and establishes the reusable standards, architectural guardrails, automation approaches, and engineering practices needed to operate the service as one enterprise capability. The position leads complex designs for shared platforms, dedicated environments, application onboarding, developer tooling, data services, enterprise middleware, and other specialized workloads while remaining actively engaged in engineering and implementation. The role works across application delivery, cloud and infrastructure engineering, cybersecurity, networking, observability, reliability engineering, enterprise architecture, and external service providers to translate strategy and risk requirements into practical platform outcomes. Through design leadership, technical governance, mentoring, and partnership with the Operations Lead, this position reduces fragmented solutions, improves engineering quality and platform reliability, and creates the repeatable capabilities required to modernize mission-critical healthcare applications at enterprise scale. This principal-level individual contributor serves within Kaiser Permanente's Container Platform and Adoption Services organization and provides technical leadership for the enterprise container platform service spanning on-premises and public-cloud environments. The department's mission is to deliver a consistent, secure, resilient, and supportable platform experience that enables application modernization and scalable adoption across the organization. The Container Platform Engineering Lead sets the technical direction for platform engineering and establishes the reusable standards, architectural guardrails, automation approaches, and engineering practices needed to operate the service as one enterprise capability. The position leads complex designs for shared platforms, dedicated environments, application onboarding, developer tooling, data services, enterprise middleware, and other specialized workloads while remaining actively engaged in engineering and implementation. The role works across application delivery, cloud and infrastructure engineering, cybersecurity, networking, observability, reliability engineering, enterprise architecture, and external service providers to translate strategy and risk requirements into practical platform outcomes. Through design leadership, technical governance, mentoring, and partnership with the Operations Lead, this position reduces fragmented solutions, improves engineering quality and platform reliability, and creates the repeatable capabilities required to modernize mission-critical healthcare applications at enterprise scale. Job Summary: This senior level employee is primarily responsible for influencing and leveraging the technical direction of integrated business and/or enterprise application solutions and for serving as an expert for technical teams. This employee is accountable for ensuring software solutions are managed with full adherence to industry best practices. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Provides insight into recommendations for complex technical solutions that meet design and functional needs. Serves as an expert for innovative technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides technical expertise for the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by providing insight, guidance, and an escalation point for the design and coding of component-based applications. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Derives an overall strategy of data management, within an established Information Architecture, that supports the business model. Identifies information structures and detail to enable the development and secure operation of new information services. Takes overall responsibility for planning effective information storage, sharing, and publishing within the organization. Sets strategies for effective use of database technology taking account of the complex interrelations between hardware/software. Provides specialist expertise in the development, use, or operation of database management system tools and facilities. Provides expert knowledge in the selection, provision, and use of database architectures, software, and facilities, typically taking responsibility for a team of technical staff. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Provides expertise and guidance to team members for systems incident responses for complex issues. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Maintains and enhances technical expertise and knowledge of industry trends by attending participating conferences, and developing a network with other IT industry experts. Leads consultation efforts to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Provides expert technical advice and recommendations to others within the organization on matters related to software engineering, including market trends, and new programs and applications. Reviews and verifies resource estimates for complex technical design, coding, and testing efforts. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions, serving as an escalation point for complex or unresolved issues related to requirements translation. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Minimum Qualifications: Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum four (4) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Technical Summary: We are seeking a senior IT Applications Engineer (IC5) who combines strong hands-on engineering depth with the ability to lead programs and operate as a trusted technical advisor to stakeholders. This is a dual-capability role: you will architect and build enterprise-grade, cloud-native applications on Microsoft Azure, while also owning delivery outcomes end-to-end - driving multi-workstream initiatives, managing risk and timelines, and advising business and technical stakeholders on strategy and tradeoffs in a consulting capacity Job Summary: This senior level employee is primarily responsible for translating business requirements and functional specifications into software solutions, for contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for serving as a technical expert for project teams while providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Ensures appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Serves as an expert for innovative technical solutions that meet design and functional needs. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Recommends complex technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides expertise and guidance to team members for systems incident responses for complex issues. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Leads systems incident support and troubleshooting for complex and non-complex issues. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions serving as an escalation point for complex or unresolved issues related to requirements translation. Develops and validates complex testing scenarios to identify application errors and ensure software solutions meet functional specifications. Participates in all software development lifecycle phases by applying comprehensive understanding of company methodology, policies, standards, and internal and external controls. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Provides consultation to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications. Leads, mentors, and trains other technical resources to develop software applications. Minimum Qualifications: Minimum five (5) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum two (2) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Job Summary: This IT Infrastructure Engineer VI serves within the enterprise infrastructure organization, with a primary focus on database architecture, engineering, and governance. The role is responsible for advancing the technical direction and operational maturity of critical database platforms that support business applications and enterprise technology initiatives. The position operates at the intersection of infrastructure engineering, enterprise architecture, and technology strategy, enabling secure, scalable, and reliable database services across on-premises, cloud, and hybrid environments. Through collaboration with solution architects, engineering teams, and business stakeholders, the role helps align technology investments with business objectives while supporting modernization efforts and long-term platform evolution. As a recognized technical leader, the IT Infrastructure Engineer VI influences enterprise roadmaps, governance frameworks, and technology standards that promote consistency, operational excellence, and risk awareness across the organization. The role helps establish a resilient and sustainable database foundation that supports evolving business, regulatory, and technology needs while enabling long-term enterprise growth and innovation. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Fosters and leverages partnerships with various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Serve as an expert in developing system designs that adhere to company architecture standards. Provides guidance and standards for writing, reviewing, and validating technical specifications and documentation. Leads team interactions with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable system designs. Leverages partnerships with IT teams and key business partners to troubleshoot complex systems and provide solutions. Modifies and validates system design prototypes. Provides expert consultation and expert technical advice on IT infrastructure planning, engineering, and architecture for assigned systems across multiple IT functional areas by assessing the implications of IT strategies on infrastructure capabilities. Leverages expertise on existing systems to make recommendations on resources required to maintain service levels and meet new demands. Leads others in developing project support plans, schedules, and assignments. Partners with business leaders, Solutions, and enterprise architects to review business drivers, and define, understand, and communicate target strategies and roadmaps to team members. Leads colleagues in the translation of business requirements and functional specifications into technical specifications that support integrated and sustainable designs for complex or high impact infrastructure systems spanning multiple IT functional areas, by partnering with lead Business Analysts to understand business needs and functional specifications. Provides recommendations and input on options, risks, costs, and benefits for systems designs. Serves as a key partner for project teams throughout the implementation and maintenance of enterprise infrastructure systems across multiple functional IT areas by defining and overseeing the documentation of detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Leads team members in the estimation of resource requirements for technical design. Minimum Qualifications: Minimum four (4) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in an IT operations environment with technical experience in distributed technologies , systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:

Tech Support This principal-level individual contributor serves within Kaiser Permanente's Container Platform and Adoption Services organization and provides operational leadership for the enterprise container platform service across on-premises and public-cloud environments. The department supports a growing portfolio of business-critical applications and shared technology capabilities that require consistent service reliability, operational readiness, security, compliance, and resilience. The Container Platform Operations Lead centralizes operational accountability and serves as the primary coordination and escalation point for platform health, major incidents, tenant-impacting risks, service readiness, and operational performance. The position partners with internal support organizations and external service providers to establish clear ownership, effective support models, reliable operating procedures, and measurable service expectations across the container platform ecosystem. The role leads operational governance across incident, problem, change, capacity, availability, vulnerability, compliance, business continuity, and disaster recovery practices. It also maintains the operational improvement backlog, strengthens monitoring and service-health reporting, and converts operational lessons into preventive controls and engineering priorities. In close partnership with the Engineering Lead, this position improves service stability, reduces operational risk, and ensures the enterprise container platform remains ready to support mission-critical healthcare services as adoption grows. Job Summary: This senior level employee is primarily responsible for influencing and leveraging the technical direction of integrated business and/or enterprise application solutions and for serving as an expert for technical teams. This employee is accountable for ensuring software solutions are managed with full adherence to industry best practices. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Provides insight into recommendations for complex technical solutions that meet design and functional needs. Serves as an expert for innovative technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides technical expertise for the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by providing insight, guidance, and an escalation point for the design and coding of component-based applications. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Derives an overall strategy of data management, within an established Information Architecture, that supports the business model. Identifies information structures and detail to enable the development and secure operation of new information services. Takes overall responsibility for planning effective information storage, sharing, and publishing within the organization. Sets strategies for effective use of database technology taking account of the complex interrelations between hardware/software. Provides specialist expertise in the development, use, or operation of database management system tools and facilities. Provides expert knowledge in the selection, provision, and use of database architectures, software, and facilities, typically taking responsibility for a team of technical staff. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Provides expertise and guidance to team members for systems incident responses for complex issues. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Maintains and enhances technical expertise and knowledge of industry trends by attending participating conferences, and developing a network with other IT industry experts. Leads consultation efforts to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Provides expert technical advice and recommendations to others within the organization on matters related to software engineering, including market trends, and new programs and applications. Reviews and verifies resource estimates for complex technical design, coding, and testing efforts. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions, serving as an escalation point for complex or unresolved issues related to requirements translation. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Minimum Qualifications: Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum four (4) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The Senior Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle-from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross-functional IT teams, the role acts as a trusted advisor to ensure the long-term stability, scalability, and effectiveness of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Tech Summary The Threat Hunting Lead will serve as the technical lead for Kaiser Permanente's Threat Hunting function within the Threat Intelligence and Detection Engineering (TIDE) team. This role is responsible for proactively identifying advanced threats by leveraging threat intelligence and analyzing endpoint, network, cloud, identity, email, asset, and other security telemetry. The successful candidate will develop and execute threat hunts, translate intelligence into actionable detection and hunting strategies, identify gaps in defensive coverage, and drive improvements to the organization's security posture. Working closely with Threat Intelligence, Detection Engineering, Incident Response, and Cyber Defense teams, the Threat Hunting Lead will provide technical leadership, mentor analysts, communicate findings to both technical and executive audiences, and help ensure Kaiser Permanente remains protected against an evolving threat landscape. The ideal candidate is a collaborative, intellectually curious cybersecurity professional with a passion for emerging threats, data-driven analysis, and continuous improvement. Job Summary: This senior level employee is primarily responsible for overseeing the maintenance and protection of integrity and reliability of the security of data, systems and networks. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Leads team in the proactive monitoring and/or response to known or emerging threats against the KP network. Effectively communicates investigative findings to non-technical audiences. Plans and facilitates regular operations meeting with Cyber Risk Defense Center (CRDC) teams. Supports closed loop processes on security efforts by providing feedback to the TDA leads and/or leadership. Participates in information fusion procedures across operations and engineering, including activities such as Use Case planning/development, Use Case quality assurance validation, and response procedure documentation. Serves as a liaison between stage teams and upper management by identifying issues, improvement areas, or security/architectural gaps and suggesting appropriate improvements. Drives the development of the CRDC intellectual capital by leading process or procedure improvements, consulting on brown bag training sessions, and leading the development of new training documents. Partners with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture. Facilitates follow-up remediation design and review efforts. Leads the investigation and triage of security events across multiple domains. Leads complex data analyses in support of security event management processes, including root cause analysis. Coordinates the response and resolution of high impact or critical cyber security incidents. Leads the deployment of threat detection capabilities and/or incident response plans which may include after-hours support and coordination among responsible teams. Drives the execution of incident detection and/or handling processes which may include containment, protection, and remediation activities. Minimum Qualifications: Minimum two (2) years in an informal leadership role working with project or technical teams. Bachelors degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum eight (8) years experience in IT or a related field, including Minimum two (2) years in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:

We are seeking a Senior Java Engineer with strong hands-on expertise in Java, microservices, GitHub Actions, Quarkus, Karate framework and cloud deployment on Azure, AWS, or GCP to lead an offshore team of 4 and own the design and deployment of existing and new APIs on Azure. The ideal candidate must have proven experience securing backend services, performance tuning at scale, and integrating with 10+ backend services in a distributed microservices architecture. Job Summary: This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Technical Summary: The Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Epic Systems Analyst III leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: Cloud doesn't scale itself. Behind every secure, reliable environment at KP is a foundation someone has to build, standardize, and run-and that's this team. If you want to shape how an entire enterprise consumes cloud, this is the seat. The Hybrid Cloud Foundation Services team delivers the shared platform capabilities that make cloud consumable across the enterprise. This includes infrastructure engineering, architecture, service onboarding, common standards, cloud financial governance (FinOps), platform operations, and new service enablement guardrails. We build and run the foundational services that let KP application, analytics, and platform teams stand up and operate secure, reliable cloud environments through self-service. This director-level position leads that team and is both strategy- and delivery-facing. You'll partner with enterprise architecture, database, security, networking, vendors, and other technology teams to translate enterprise needs into a consistent enablement posture across private, public, container, and platform services-setting the standards for onboarding, operational readiness, and a great consumption experience from request through run. Job Summary: This managing level employee is responsible for overseeing the management of multiple application portfolios, directing and overseeing technical teams, and for directing teams through all software development lifecycle phases. Essential Responsibilities: Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies. Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Ensures the provision of appropriate resources to address systems incident support and troubleshooting. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Directs and oversees technical teams in the translation of business requirements and functional specifications into logical program designs, code modules, stable application systems, and software solutions by building and maintaining partnerships with Business Analyst and IT leadership to ensure team members understand business needs and functional specifications. Oversees the management of multiple application portfolios and/or provides resources in support of those portfolios by leveraging partnerships with IT teams (for example, Operations, Infrastructure, Architecture, Quality Assurance, Business Analysts), vendors, and business leaders to ensure adherence of written code to company standards. Oversees efforts to ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Provides oversight throughout the release schedule of business and enterprise software solutions to ensure successful deployment. Ensures appropriate guidance and mentoring is provided to other technical resources in the application development process. Oversees the technical management of vendors (e.g., offshore, application, service). Directs teams through all software development lifecycle phases by ensuring that teams understand and adhere to company methodology, policies, standards, and controls. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Oversees the development, configuration, and modification of integrated business and/or enterprise application solutions by providing leadership in the design and coding of component-based applications. Oversees the management of resource requirements throughout the PLC. Directs and oversees the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications. Minimum Qualifications: Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Bachelors degree in Business Administration, Computer Science, CIS, Engineering, or related field and Minimum eight (8) years experience in corporate management, project management, IT consulting, or related field. Additional equivalent work experience may be substituted for the degree requirement.

Tech Summary The preferred candidate will bring deep UiPath architecture experience, strong operational discipline, and the ability to partner effectively with project managers, business analysts, clinical operations, and enterprise stakeholders. This role requires a hands-on architect who can design scalable automation solutions, support production operations, and engage confidently with physician leaders, nurse leaders, and clinical operations stakeholders across the enterprise. The Architect IV should also be available to support after-hours, market-specific execution needs, production deployments, and critical release activities when required. Job Summary: In addition to the responsibilities listed below, this position is responsible for having a deep understanding of at least one application domain, including web, mobile, ERP, and/or mainframe, and having broad understanding of other architecture domains. Some of the unique challenges this position will face include supporting solutions across all domains as related to an application design. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Executes the architecture process for technology solutions with guidance from senior architects as appropriate by collaborating with other architects to develop the target state. Creates solution architectures, roadmaps, and system transition plans to align business, applications, data, integration, and/or infrastructure architecture. Collaborates with project teams and business users to create architecture artifacts (for example, logical, conceptual, physical) to guide detailed design. Helps determine the selection of technologies as requested. Provides input into the development of the architecture strategy and technology direction by providing domain knowledge on solutions and technology. Shares knowledge of current capability gaps, architectural gaps, and market and industry trends that can be used to set future direction. Defines and communicates the architecture standards, guidelines, and statements of direction with guidance from senior architects, as appropriate, by facilitating the design and establishment of architecture standards or controls. Ensures architecture standards or controls allow business needs to be met. Assists in the development and establishment of architectural best practices that guide the design of technology solutions. Collaborates with IT and business leadership and participates in making decisions regarding the adoption of new technology. Demonstrates a full understanding of the architecture best practices for assigned domain(s) and educates others throughout the organization on the function of architecture methodologies, governance, and standards by serving as a subject matter expert across business and/or IT teams, and presenting to internal and external audiences. Minimum Qualifications: Minimum two (2) years experience with commercial off-the-shelf package integration. Minimum two (2) years experience working with data and integration technologies (e.g., ESB ETL, EAI). Minimum two (2) years experience translating solution requirements into technical application requirements. Minimum two (2) years experience in the design of target state architecture in a corporate or enterprise environment. Minimum two (2) years experience in solution architecture, including working with a portfolio of solutions. Minimum two (2) years experience working with application development frameworks (e.g., Spring, Jersey, Oracle ADF). Minimum one (1) year experience with modeling techniques (e.g., BPMN, UML, ER). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, Engineering, Business, or related technical field and Minimum six (6) years IT experience delivering technical solutions, including at least Minimum two (2) years working on projects related to IT architecture. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible and the selected candidate will be required to report to the assigned office in Greensboro, NC 3 days per week. Technical Summary: The Support Engineer serves as a technical subject matter expert (SME) for enterprise contact center platforms, including NICE CXone and associated telephony, routing, and integration components. This role is responsible for resolving complex incidents, leading root cause analysis (RCA), and ensuring platform reliability across a 24/7 support environment. This position operates as the final escalation point following Tier 1 and Tier 2 triage, focusing on high-impact P0/P1 issues, platform engineering, and continuous improvement initiatives to improve system stability and reduce incident recurrence. This role is critical to supporting a large-scale CCaaS transformation enabling reliable, scalable, and integrated contact center services across the enterprise, directly impacting member access, clinical workflows, and customer experience outcomes. Job Summary: This individual contributor is primarily responsible for providing technical advice on IT infrastructure, developing infrastructure solutions, and leading implementation and maintenance of assigned infrastructure systems. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Develops or modifies solutions by identifying technical solutions to business problems. Collaborates with various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Translates business requirements, and functional and non-functional requirements, into technical specifications that support integrated and sustainable designs for designated infrastructure systems, with guidance from senior colleagues as appropriate, by collaborating with Business Analysts to understand business needs and functional specifications. Reviews and makes changes to technical specifications and documentation. Provides some consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems. Assists in providing recommendations and input on options, risks, costs, and benefits for systems designs. Adheres to company architecture standards when developing system designs. Facilitates the maintenance and implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Evaluates new service options, identifies issues and impacts, and informs recommendations on feasibility and ROI. Evaluates existing systems to make recommendations on resources required to maintain service levels. Serves as a liaison with business partners, Solutions, and enterprise architects to help define and understand target strategies. Serves as a liaison with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs. Minimum Qualifications: Bachelors degree in Computer Science, CIS, or related field and Minimum three (3) years experience in an IT operations environment with technical experience in distributed technologies , systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement.