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Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The End User Compute Domain refers to the area within Information Technology that focuses on engineering, management, and support of the hardware and software utilized by our team members for their daily job functions and for being more productive. This domain encompasses all productivity tool capabilities as well as end-user devices. This includes all telephony functions (Unified Communications), Audio Visual (meeting room experience), Desktop & Printer engineering, surveillance systems, as well as Productivity and collaboration tools (Email, Teams, SharePoint, Onedrive, etc.). What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Document all technical work, products (e.g., code, scripts, processes) according to organizational standards and best practices. Conduct root cause analysis for failures on any service or system maintained by your squad, prescribing detailed action items to mitigate reoccurrence. Ensures the security and availability of services and systems maintained by squad, by prioritizing the closure of open vulnerabilities. Demonstrate excellent problem-solving abilities and capability to work under pressure as well as proactive and adaptable approach to working in a fast-paced environment and with others. Maintain enterprise-level audio-visual applications and services where applicable: Ensure that all audio-visual systems are functioning efficiently, adhering to American Airlines design standards, and meeting the high-quality expectations of the organization. Demonstrate basic expertise in setting up and programming Digital Signal Processors (DSPs) to enhance audio quality and system performance. This includes troubleshooting and optimizing existing DSP configurations. Serve as the primary liaison for commissioning, maintaining, and troubleshooting camera and video management systems where applicable. Coordinate video access and system installation with project managers and end users. What you'll do (continued) Collaborate with network engineering to design, implement, and maintain video network infrastructure, optimize camera system design and installation. Implement, and oversee email security solutions, including spam filtering, encryption systems, and other protective protocols where applicable. Provide technical support for SharePoint and email security issues. Conduct troubleshooting as needed, having experience with cloud-based email and SharePoint collaboration platforms and infrastructure, specifically Microsoft services. Integrate SharePoint with other third-party systems and enterprise applications. This includes designing and implementing integration solutions that ensure seamless data flow and interoperability between systems. Create automated workflows and custom applications to streamline business processes using SharePoint Designer (SharePoint Framework -SPFx) and PowerApps for workflow automation. Administration of Server Systems where applicable: Troubleshooting and accessing the stability, security, and scalability of installed Windows Server Systems. Implement and manage Cisco Unified Communications solutions, including CUCM, to enhance our communication infrastructure where applicable including integration with Microsoft Teams Voice and E911 (RedSky) solutions. Provide Technical Support for voice-related issues, addressing call quality and connectivity problems to maintain optimal system performance Implement software packaging and deploying software applications, ensuring smooth and efficient rollouts across various environments. Apply a strong understanding of SDLC and agile methodologies to manage and execute software projects, ensuring timely delivery and adherence to quality standards. Provide proven experience in end-user support and solutions engineering for both Windows and Mac OS environments, addressing technical issues and ensuring user satisfaction. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 1+ years of experience designing, developing, implementing and supporting large-scale solutions in production environments Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry experience Skills, Licenses & Certifications Proficiency in scripting, automation, development and developer tools (E.g. Bash, PowerShell, Python, Git/Github, VSCode, C#, .NET, JavaScript, TypeScript,). Strong knowledge of operating systems, networking principles, and security protocols (TLS, SSL). Relevant CompTIA (Network+, Server+, Security+) or Microsoft Certification, a plus. Strong understanding of email protocols (SMTP, IMAP, POP3) and email security technologies (DLP, anti-phishing solutions, encryption methods). Knowledge of DNS records relevant to email configuration (SPF, DKIM, DMARC). Strong knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange. Proficiency in working with Microsoft Graph API, REST APIs, and Power Platform for custom integrations. Microsoft Intune and Configuration Manager (SCCM/MECM) administration, policy management, software deployment, and endpoint lifecycle management. Windows 11 operating system architecture, troubleshooting, performance optimization, and enterprise configuration management. Endpoint provisioning and deployment technologies including Windows Autopilot, imaging, task sequences, and OS lifecycle management. Enterprise device compliance, security baselines, BitLocker, and endpoint security controls. Software packaging, application deployment, patch management, and update ring administration. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Job Title: IT Support Assistant (Provisional) - Instructional Technology Services Job ID: 32614 Location: LaGuardia Community College Full/Part Time: Full-Time Regular/Temporary: Regular GENERAL DUTIES I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located. Work tasks include as: -Operating, transporting, adjusting, and installing/configuring computing and related equipment -Communicating with technology users and staff to understand, identify, document and resolve problems -Performing simple repairs to computing and related equipment. This job is in CUNY's Classified Civil Service. The full specification is available on our web site at CONTRACT TITLE IT Support Assistant FLSA Non-exempt CAMPUS SPECIFIC INFORMATION Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York (CUNY). LaGuardia offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 24,000 students. More than one-third of LaGuardia's degree-seeking students are born outside the United States; they come from 136 countries and speak 43 heritage languages. Sixty percent are first-generation college students. Virtually all LaGuardia students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent of associate degree students are Hispanic. Upon graduation most students transfer to four-year colleges, typically in CUNY, to complete their baccalaureate degrees. Graduates of career programs such as Nursing, Computer Technology, and Veterinary Technology enter the workforce. LaGuardia ranked fifth among U.S. community colleges in economic mobility - moving low-income students into the middle class and beyond - in studies by Stanford University (2017) and the Brookings Institution (2020). Please visit to learn more. Under the direction of the Director of Instructional Technology Services, the IT Support Assistant assists with maintenance of the computer desktop environment. The successful applicant will also assist the IT Associate in analyzing requirements, resolving problems, and installing hardware and software solutions, as well as the following duties: Support all technology used in computer classrooms, computer laboratories, and smart classrooms; Provide technical support for Windows and Mac OS computers; Install, configure, update, and maintain Windows and Mac computers and related equipment; Assist with Mac OS management using tools such as Jamf Pro, Apple Business Manager, and Deepfreeze Cloud; Support and maintain PCs, printers, servers, and related equipment, as well as end-user support, license tracking, and PC maintenance, upgrades, and configurations; Monitor and respond quickly and effectively to requests received by faculty in computer labs and smart classrooms; Modify configurations, utilities, software default settings, etc; Document internal procedures; Install, test, and configure new workstations, peripheral equipment, and software; Maintain inventory of all equipment, software, and software licenses; Manage PC setup and deployment using standard hardware, images, and software; Perform timely workstation hardware and software upgrades as required; Check class schedules to ensure that computer classrooms are open and ready to receive students and faculty; Load paper into printers and clear jammed paper in printers; Assist students with difficulties using productivity software such as Microsoft Word and Excel; Facilitate and manage student accounts for computer labs and printing applications. MINIMUM QUALIFICATIONS High School Diploma, G.E.D., or equivalent 2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology 3. Demonstrated English Language proficiency 4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions. COMPENSATION New Hire: $44,746 Incumbent: $50,564 This amount reflects a 13% salary suppression in effect for the first 24 months of employment only. Salary will change upon implementation of contract. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. BENEFITS CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria. HOW TO APPLY To apply, go to , access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information. CLOSING DATE September 10th, 2026 JOB SEARCH CATEGORY CUNY Job Posting: Information Technology/Technical EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Senior Business Systems Analysis Manager, Product Technical Development POSITION LOCATION Richmond, VA Remote US (Eastern or Central Time) This position is available to Virginia residents as Richmond, Virginia in-office applicants A Hybrid schedule of both Remote and In-Office days is required. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST. This position is available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin. A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth CareScout office with working hours targeting our core business hours of 9am-5pm EST. YOUR ROLE As manager of the Life Product Technical Development team, you will serve as the senior technical business owner for the Life Exception policy administration and in-force Illustration platform (LASSIE), including the desktop based 'A Programming Language' (APL) tools not yet converted. You will be responsible for driving end-to-end requirements for complex calculation changes, including enhancements, defect resolution, and modernization initiatives across the Python-based calculation engine and legacy APL tools. This role requires strong domain understanding, the ability to navigate ambiguity, and ownership of delivering high-quality, implementation-ready requirements. You will apply specialized Python development expertise and strong engineering practices to keep the calculation engine current with changing regulatory, product, and business requirements while identifying, recommending, and delivering scalable enhancements that strengthen long-term platform quality. Your work will require independent judgment, broad technical perspective, and the ability to solve complex production, calculation, data, and integration issues in a controlled environment. You will partner closely with Actuarial Technology, Data Engineering, Cloud COE, Product Actuarial, and other IT teams to design, test, document, and implement application changes that are secure, resilient, maintainable, and production ready. You will also provide technical guidance and knowledge transfer to product analysts and APL coders, promote coding discipline and testing rigor, and help shape the long-term strategy for modernizing remaining APL capabilities into Python and the LASSIE platform where appropriate. What you will be doing • Serve as the technical business owner for the LASSIE platform and related calculation tools, applying specialized application development expertise to maintain, enhance, and modernize Python-based calculation capabilities. • Manage and develop a small team of product analysts / APL coders (Product Technical Development); provide technical guidance, coaching, and knowledge transfer, including Python development practices, code hygiene, expectations for documentation, and testing discipline. • Lead and own end-to-end requirements for LASSIE enhancements, defect fixes, and calculation changes across the Python-based engine and supporting tools. • Partner with Product and Actuarial teams to understand business intent, regulatory updates, and feature needs, and translate them into clear, actionable requirements that align with Genworth standards, controls, and long-term platform strategy. AB1.1 • Design, develop, test, document, and implement changes for LASSIE in partnership with Actuarial Technology, Data Engineering, Cloud COE, Product Actuarial, and other IT partner teams. • Maintain clear and comprehensive documentation of requirements, calculation logic, and change history. Ensure traceability across requirements, implementation, and validation to support audit and compliance needs. • Lead analysis and clarification for enhancements and bug fixes within the Python calculation engine. Support root cause analysis and resolution of calculation and production issues, ensuring alignment with expected business outcomes. Coordinate work across business and IT resources, establishing technical priorities, and communicate status, risks, and recommended decisions to stakeholders. • Maintain and support APL tools for in-force illustrations and exception policy administration while developing plans to convert or integrate remaining capabilities into Python and the LASSIE platform where appropriate. • Apply strong engineering fundamentals and coding best practices to keep solutions modular, scalable, secure, resilient, and maintainable as the platform grows. • Support Customer Service and business partners with complex product calculation questions, production research, and issue resolution. What you bring • Bachelor's degree in computer science, information systems, actuarial science, mathematics, engineering, or a related technical discipline, or equivalent experience. • 7-10+ years of relevant experience • Significant progressive application development experience in the insurance industry, including specialized depth in Python programming and experience supporting complex business-critical applications. • Strong experience in Business Systems Analysis / Product Analysis, with demonstrated ownership of complex initiatives. • Experience partnering with IT, cloud, data engineering, security, and business teams to design and deliver application enhancements across integrated systems and controlled environments. • Ability to lead complex technical initiatives or small technical teams, coordinate internal and external resources, manage competing priorities, and communicate risks, tradeoffs, and recommendations clearly. • Experience using AI-enabled tools to support code translation, modernization, testing, documentation, or developer productivity while maintaining appropriate review and control discipline. • Strong critical thinking, analytical, communication, collaboration, and stakeholder management skills, with the ability to translate complex technical concepts for both technical and non-technical audiences. • Demonstrated ability to mentor and guide team members with strong product expertise, while actively driving and supporting their upskill in Python programming. • Experience working with relational databases - SQL Server and PostgreSQL - with focus on data analysis, troubleshooting, and validation. • Working knowledge of life insurance products, illustration calculations, or policy administration systems is preferred. • General understanding of APL (A Programming Language) or experience modernizing legacy code is preferred. Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL At this time, Genworth will not sponsor a new applicant for employment authorization for this position. No agencies please. National Range: $120,900 - $187,000 High-Cost Range (includes New York): $151,100 - $234,000 . click apply for full job details

Job Description Your Mission The Systems Administrator is responsible for the implementation, administration, and ongoing support of the organization's IT infrastructure. This role ensures reliable operation, performance, and availability of IT systems that support daily business operations. The position works closely with IT teams and vendors to maintain and improve infrastructure services. How you will make a difference Network & Systems Management Install, configure, maintain, and support servers, workstations, operating systems, network equipment, and peripheral devices Manage server platforms, virtualization environments, email systems, print services, cloud and business applications Monitor system, server and application performance and address issues proactively Operations & Support Administer user accounts, permissions, and storage allocations Execute regular backups, restorations, and disaster recovery testing Troubleshoot and resolve hardware and software issues; escalate issues as needed Maintenance & Improvements Perform patching, upgrades, repairs, and reconfigurations of hardware and software Maintain accurate asset inventories, system documentation, and technical configurations Evaluate and recommend hardware, software, and infrastructure improvements Coordinate with application, database, and network teams on deployments and enhancements Collaboration & Documentation Work with vendors, service providers, and internal teams to support IT services Create technical documentation and operational reports Collaborate with IT Security Manager What you should be good at Education and Experience Education: Bachelor's degree in computer science, information technology or related field or equivalent practical experience Minimum of seven years' experience administering servers and enterprise IT systems. Technical knowledge Strong knowledge of network, server, and desktop operating systems Hands-on experience with enterprise network hardware and protocols Experience with virtualization platforms and enterprise applications Proven ability to troubleshoot complex hardware and software issues Experience with backup and recovery operations Experience maintaining system and process documentation Preferred / Beneficial Technical Experience Active Directory, Altiris, Azure, BeyondTrust, Cisco Switches, CrowdStrike, Ivanti Service Manager, Meraki Access Points (APs), Mimecast, M365, Proxmox Virtual Environment, VMWare, Windows Server Administration Work Conditions Full-time onsite position; prolonged periods of sitting and computer use Occasional lifting and movement of IT equipment; occasional inspection of cabling and infrastructure What you can look forward to Professional Development : Educational assistance programs and opportunities for career growth. Supportive Environment : A stable, team-based culture that values collaboration and innovation. Inclusive Workplace : Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging. Comprehensive Benefits : 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options. Generous PTO and paid holidays for a healthy work-life balance. Competitive Compensation : This is a salaried exempt position with a pay range from $72,000 - $107,000 per year. Pay will be based on qualifications and experience. Location: The role is based at the Deublin Company facility in Waukegan, IL. The role will work onsite five days per week. Local candidates encouraged to apply; no relocation benefit for this position. Travel : Limited international travel may be required Who we are Hoerbiger Rotary Solutions/Deublin Company is the leading manufacturer of Rotating Unions and Electrical Slip Rings- devices that allow the transfer of pressurized fluid or electricity from a stationary source into rotating machinery. Deublin spans the world with 13 offices including 5 manufacturing plants and wholly owned subsidiaries in Austria, Brazil, China, France, Germany, Italy, Japan, Korea, Poland, Singapore, Spain, United Kingdom and United States. In Waukegan, the award-winning, ISO 9001-certified manufacturing plant, comprises approximately 200,000 sq. ft. accommodating administration, sales, marketing, engineering, manufacturing, research and development as well as a complete training facility. Join our global Hoerbiger team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values-Pioneering Spirit, Courage, Fairness, and Closeness-we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. HOERBIGER is an Equal Opportunity Employer • Drug Free Workplace • E-verify

Job Description Your Mission The Systems Administrator is responsible for the implementation, administration, and ongoing support of the organization's IT infrastructure. This role ensures reliable operation, performance, and availability of IT systems that support daily business operations. The position works closely with IT teams and vendors to maintain and improve infrastructure services. How you will make a difference Network & Systems Management Install, configure, maintain, and support servers, workstations, operating systems, network equipment, and peripheral devices Manage server platforms, virtualization environments, email systems, print services, cloud and business applications Monitor system, server and application performance and address issues proactively Operations & Support Administer user accounts, permissions, and storage allocations Execute regular backups, restorations, and disaster recovery testing Troubleshoot and resolve hardware and software issues; escalate issues as needed Maintenance & Improvements Perform patching, upgrades, repairs, and reconfigurations of hardware and software Maintain accurate asset inventories, system documentation, and technical configurations Evaluate and recommend hardware, software, and infrastructure improvements Coordinate with application, database, and network teams on deployments and enhancements Collaboration & Documentation Work with vendors, service providers, and internal teams to support IT services Create technical documentation and operational reports Collaborate with IT Security Manager What you should be good at Education and Experience Education: Bachelor's degree in computer science, information technology or related field or equivalent practical experience Minimum of seven years' experience administering servers and enterprise IT systems. Technical knowledge Strong knowledge of network, server, and desktop operating systems Hands-on experience with enterprise network hardware and protocols Experience with virtualization platforms and enterprise applications Proven ability to troubleshoot complex hardware and software issues Experience with backup and recovery operations Experience maintaining system and process documentation Preferred / Beneficial Technical Experience Active Directory, Altiris, Azure, BeyondTrust, Cisco Switches, CrowdStrike, Ivanti Service Manager, Meraki Access Points (APs), Mimecast, M365, Proxmox Virtual Environment, VMWare, Windows Server Administration Work Conditions Full-time onsite position; prolonged periods of sitting and computer use Occasional lifting and movement of IT equipment; occasional inspection of cabling and infrastructure What you can look forward to Professional Development : Educational assistance programs and opportunities for career growth. Supportive Environment : A stable, team-based culture that values collaboration and innovation. Inclusive Workplace : Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging. Comprehensive Benefits : 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options. Generous PTO and paid holidays for a healthy work-life balance. Competitive Compensation : This is a salaried exempt position with a pay range from $72,000 - $107,000 per year. Pay will be based on qualifications and experience. Location: The role is based at the Deublin Company facility in Waukegan, IL. The role will work onsite five days per week. Local candidates encouraged to apply; no relocation benefit for this position. Travel : Limited international travel may be required Who we are Hoerbiger Rotary Solutions/Deublin Company is the leading manufacturer of Rotating Unions and Electrical Slip Rings- devices that allow the transfer of pressurized fluid or electricity from a stationary source into rotating machinery. Deublin spans the world with 13 offices including 5 manufacturing plants and wholly owned subsidiaries in Austria, Brazil, China, France, Germany, Italy, Japan, Korea, Poland, Singapore, Spain, United Kingdom and United States. In Waukegan, the award-winning, ISO 9001-certified manufacturing plant, comprises approximately 200,000 sq. ft. accommodating administration, sales, marketing, engineering, manufacturing, research and development as well as a complete training facility. Join our global Hoerbiger team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values-Pioneering Spirit, Courage, Fairness, and Closeness-we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. HOERBIGER is an Equal Opportunity Employer • Drug Free Workplace • E-verify

Description: DIRECTOR, IT SERVICES Department: Management Billable Hours Goal: N/A Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: Provides overall direction and guidance to the IT Services department with the purpose of supporting Customers in achieving their goals and objectives. The Director, IT Services directly supervises members of the department and is responsible for overall management to achieve customer satisfaction. Must interpret policies, procedures, and goals of the organization for employees. Responsible for employee performance, and development to include training and career path. REPORTS TO: Director, Operations & Finance DIRECT REPORTS: Information Technology Group ESSENTIAL FUNCTIONS: Manages IT Services department by directing and coordinating activities consistent with established goals, objectives, and policies Schedules activities to ensure customer / project timelines are met Monitors and maintains ticket & task queues to make sure customer response times are minimal, and project tasks are completed on time Maintains and improves department skill set as new technologies evolve Interviews and hires all new ITG staff Follows direction set by executive leadership Identify sales opportunities and pass the information to correct team members ADDITIONAL RESPONSIBILITIES: Drive technology strategy and innovation by identifying opportunities to leverage emerging technologies, automation, artificial intelligence, and digital solutions to improve business performance and operational effectiveness Develop and maintain an internal technology roadmap aligned with company objectives, operational priorities, and long-term growth strategies Research and evaluate emerging technologies, tools, automation platforms, and AI solutions that have the potential to enhance productivity, efficiency, customer experience, or competitive advantage Identify operational inefficiencies and develop technology-driven solutions that streamline processes, reduce costs, improve data and decision-making capabilities, and increase scalability Lead pilot programs, technology evaluations, and proof-of-concept initiatives from concept through implementation, including defining objectives, success criteria, and measurable outcomes Evaluate technology solutions based on business value, ROI, usability, scalability, security, integration requirements, and long-term sustainability Proactively identify opportunities to modernize existing systems, processes, and workflows and champion continuous improvement across the organization. Partner with leadership and cross-functional teams to translate business needs into practical technology solutions and implementation strategies Present technology recommendations, business cases, and innovation opportunities to leadership and support organization-wide adoption and change management Serve as a technology champion and strategic resource, staying current on industry trends and proactively bringing forward ideas that can advance the organization Implement and support new technologies that align with organizational objectives and improve operational effectiveness. Maintain accurate and timely daily timesheet and expense report entries and submit documentation in accordance with company requirements Perform administrative duties, including scheduling, coordination, and reporting, to support adherence to company fiscal and operational goals Perform 0ther duties as required Requirements: TECHNICAL SKILLS: Strong understanding of available tools to assist in daily tasks Ability to troubleshoot server based software issues with: - Microsoft Windows Server 2008 R2 , 2012, 2016, 2019 - Microsoft Windows Active Directory Infrastructure - On Premise Microsoft Exchange /, 2012, 2016, 2019 - Microsoft SQL Server - Microsoft Remote Desktop Services - Microsoft Hyper-V and VMWare - Major Anti-Virus solutions - Enterprise class backup solutions Strong knowledge of various server/workstation peripherals such as USB/NAS drives Strong knowledge of workstation/server hardware and software troubleshooting abilities Working knowledge of HP and Dell equipment; general understanding of storage solutions Demonstrated knowledge in troubleshooting and resolving workstation based software issues with: - Microsoft Office 2010 / 2012 / 2016 - Microsoft Office 365 - Domain and workgroup environments Knowledge and understanding of AD, DNS, the Internet and mail flow Strong knowledge of WAN/ISP architecture Strong knowledge of backup & recovery, including direct DR planning with Customers SOFT SKILLS & ABILITIES: Ability to motivate and maintain effective working relationships with staff and partners Ability to rely on experience and judgment to plan and accomplish goals Strong written and verbal communication skills Pleasant and professional demeanor in all client and internal communications Ability to multi task Intellectually resourceful with sound judgment and effective decision-making abilities Independent worker and able to work effectively on daily tasks without direct supervision Strong organization skills and ability to operate efficiently throughout daily tasks In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate Demonstrates empathy with users and professionalism at all times Work well with clients at all levels Operates with client satisfaction in mind Energy, enthusiasm and results-oriented EDUCATION, EXPERIENCE, & KNOWLEDGE: 10 or more years of experience in increasingly responsible Information Technology positions where excellent customer service and technical skills have been emphasized Progressive experience in IT Managed Services Prior experience demonstrating effective technical skills in a fast paced and growing environment Related bachelor's degree or equivalent work experience WORK ENVIRONMENT/PHYSICAL DEMANDS: Use of computer and office equipment Ability to remain calm in stressful situations Performs all administrative functions expected at this level ADDITIONAL REQUIREMENTS: Ability to schedule for evening or weekend work occasionally Valid driver's license in your state of residence and reliable personal vehicle PI1c52b3c68cbe-9576

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Job Description Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: . click apply for full job details

Job Description Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: . click apply for full job details

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively

Job Description Job Description JOB SUMMARY: ICT Systems Technician - Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution's ticketing system, by phone, and walk-ins, ensuring timely issue resolution. In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times. Compensation: $45,000/annually; $21.64/hour ESSENTIAL FUNCTIONS: Provide support to Staff on all supported software platforms. Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs. Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise. Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume. Set up and break down computer labs in the academic buildings, offices, and residence halls. Responsible for installing and configuring new devices, adding these devices to an Active Directory Domain and/or Azure Autopilot. Install and configure desktop software as needed. Manage Antivirus software and assist users with applications and troubleshooting hardware. Provide technical assistance and/or training to staff, faculty, or students in using the audio/visual equipment for events in the classrooms and public spaces. Maintain, inventory, suggest repair, storage, or replacement of equipment. Communicate with staff, faculty, and students regarding technology and scheduling needs and problems. Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook. Assume other responsibilities as reasonably requested by staff, faculty, and students. Performs related work as required or as delegated by supervisor(s). ADDITIONAL RESPONSIBILITIES: This position requires a flexible schedule with scheduled evening and weekend hours to meet the operational needs of the ICT Office. Ability to travel between our Campus and downtown Waterbury locations. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS A bachelor's degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor's degree. Preferred 1-2 years of successful work experience in an ICT department. Experience in an institution of higher education is preferred but not required. Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations. Team-oriented and skilled in working within a collaborative environment. Ability to repair Windows and iOS-based computer systems. Proficiency in desktop operating systems for Windows and iOS. Knowledge of Microsoft Office applications as well as Office 365 / Azure. Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines. Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude. Excellent analytical and problem-solving skills. Excellent verbal and written communication skills. Must have the necessary training and experience to successfully perform the essential duties of the role. Must be able to lift and carry 20+ pounds. Mon - Fri (Rotation)