EBMUD Job Title: Senior Information Technology Engineer, IT Security (IT/OT Firewall Administration) Salary Info: $157,488 - $191,424 Annually, Plus Excellent Benefits + Retirement Opens online at on Monday, July 27, 2026 Online applications must be received by 4:30 p.m., Friday, August 14, 2026 The East Bay Municipal Utility District's (EBMUD) Information Systems Department is currently seeking a Senior Information Technology Engineer with deep experience administering firewalls in mission-critical, highly available enterprise environments. The role focuses on securing both internal and perimeter networks, supporting business continuity and strengthening cyber resilience across business networks (IT) and operational technology networks (OT) and the implementation and oversight of cybersecurity policies, standards, and best practices. Applicants must reside within commuting distance of EBMUD's Oakland, CA Administration building. This is a hybrid position which requires office presence in accordance with EBMUD's telecommuting guidelines (minimum 2-day per week physical office presence currently required but is subject to change). Telecommuting policies are subject to change. EBMUD will not provide relocation assistance. We are seeking candidates with advanced IT/OT security experience and skills. Experience is desired in three or more of the following disciplines: At least five years of hands-on experience administering firewalls in enterprise-scale, high-availability production environments, including policy management, troubleshooting, and rule lifecycle maintenance. Experience with enterprise-grade firewalls: e.g. Palo Alto Networks, Cisco, FortiNet, Checkpoint. Expertise in troubleshooting network issues. Solid understanding of TCP/IP protocols. Experience configuring, supporting and managing routing- BGP, OSPF, EIGRP, static. Experience with analyzing firewall logs and packet captures. Experience managing virtual firewalls in AWS, Azure and/or GCP. Understanding of IAAS concepts. Experience implementing and supporting ssl-inspection in a production environment. Experience managing VPN's: IPSEC site to site and end user remote access. Experience working with firewall policies, implementing changes, testing changes, submitting changes through change control processes. Experience with automating firewall rule analysis or change workflows using scripts or APIs is a plus. And the ability to: Create and maintain network diagrams and documentation for new and existing firewall deployments- depicting logical and physical environments. Communicate complex topics to non-technical users. Ability and willingness to share knowledge and information with others. Create documentation detailing implementation steps, tracking changes. Work across teams to investigate and respond to incidents. Lead or participate in IT/OT security projects by creating project plans and technical requirements. Track and report on incident handling and response metrics. Participate in annual tabletop cyber incident response exercises. Establish and maintain positive working relationships; teamwork attitude. Balance project deliverables among day-to-day operational demands. Perform independent research and share knowledge effectively. Maintain calm and focus during emergency operations. Work in a hybrid work environment. The most competitive candidates for the Senior IT Security Engineer position will possess strong working knowledge of firewall administration in a highly available production environment; networking experience; threat intelligence; experience in critical infrastructure-including ICS/OT firewall management; and project management principles and practices and cybersecurity best practices. Your experience will include demonstrated success working in many of the following areas: Experience managing firewall changes including: NAT, routing, VPN, access policies, troubleshooting, deployment, upgrades. Experience reviewing, analyzing and responding to firewall alerts: security and operational. Ability to perform and analyze network captures utilizing wireshark. Experience working within a ticketing system to track requests, changes, approvals Experience participating in Blue/Red team exercises. Log and systems analysis, troubleshooting, documentation techniques and procedures. Change control concepts and procedures supporting a production environment. Knowledge of network based attack methods and defense: DDOS, C2, data exfiltration, brute-force attacks, OWASP, etc. Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments is a plus. Project management. The salary range is $13,124 per month increasing to $13,780, $14,469, $15,192, and $15,952 after 6, 18, 30, and 42 months, respectively. EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religious creed, sex, gender, gender identity, gender expression, marital or registered domestic partnership status, age for individuals over forty years of age, national origin, ancestry, disability (mental or physical, including AIDS and HIV), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy, pregnancy disability leave status, or any other status protected by federal, state and/or local laws. Requirements: 1. A bachelor's degree; and 2. Two years of experience in information technology engineering, one year of which was at a level comparable to or higher than the EBMUD class of Information Technology (IT) Engineer II. 3. Willingness to participate in a rotating on-call schedule to support 24/7 network security operations, including incident response and critical issue resolution. 4. Overtime will be required on an as needed basis. Working environment is indoors and may require sitting for prolonged periods of time and repetitive hand motions. Additional years of experience (beyond the minimum requirement) may be substituted for the education on a year for year basis, only if the experience is at the level of the job for which the applicant is applying. (i.e., Four additional years of experience, at the level of the Senior IT Engineer classification, will be considered equivalent to a bachelor's degree). A graduate level degree in a directly related field may be substituted for one year of experience. To be considered under the "equivalent combination of education and experience" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at Submit a completed EBMUD application and the required supplemental questions responses online at by 4:30 p.m., Friday, August 14, 2026. Only application materials submitted online during the filing period will be accepted. EBMUD is an Equal Opportunity Employer: Females/Minorities/Veterans/Disability Job Hotline:
08/24/2026
Full time
EBMUD Job Title: Senior Information Technology Engineer, IT Security (IT/OT Firewall Administration) Salary Info: $157,488 - $191,424 Annually, Plus Excellent Benefits + Retirement Opens online at on Monday, July 27, 2026 Online applications must be received by 4:30 p.m., Friday, August 14, 2026 The East Bay Municipal Utility District's (EBMUD) Information Systems Department is currently seeking a Senior Information Technology Engineer with deep experience administering firewalls in mission-critical, highly available enterprise environments. The role focuses on securing both internal and perimeter networks, supporting business continuity and strengthening cyber resilience across business networks (IT) and operational technology networks (OT) and the implementation and oversight of cybersecurity policies, standards, and best practices. Applicants must reside within commuting distance of EBMUD's Oakland, CA Administration building. This is a hybrid position which requires office presence in accordance with EBMUD's telecommuting guidelines (minimum 2-day per week physical office presence currently required but is subject to change). Telecommuting policies are subject to change. EBMUD will not provide relocation assistance. We are seeking candidates with advanced IT/OT security experience and skills. Experience is desired in three or more of the following disciplines: At least five years of hands-on experience administering firewalls in enterprise-scale, high-availability production environments, including policy management, troubleshooting, and rule lifecycle maintenance. Experience with enterprise-grade firewalls: e.g. Palo Alto Networks, Cisco, FortiNet, Checkpoint. Expertise in troubleshooting network issues. Solid understanding of TCP/IP protocols. Experience configuring, supporting and managing routing- BGP, OSPF, EIGRP, static. Experience with analyzing firewall logs and packet captures. Experience managing virtual firewalls in AWS, Azure and/or GCP. Understanding of IAAS concepts. Experience implementing and supporting ssl-inspection in a production environment. Experience managing VPN's: IPSEC site to site and end user remote access. Experience working with firewall policies, implementing changes, testing changes, submitting changes through change control processes. Experience with automating firewall rule analysis or change workflows using scripts or APIs is a plus. And the ability to: Create and maintain network diagrams and documentation for new and existing firewall deployments- depicting logical and physical environments. Communicate complex topics to non-technical users. Ability and willingness to share knowledge and information with others. Create documentation detailing implementation steps, tracking changes. Work across teams to investigate and respond to incidents. Lead or participate in IT/OT security projects by creating project plans and technical requirements. Track and report on incident handling and response metrics. Participate in annual tabletop cyber incident response exercises. Establish and maintain positive working relationships; teamwork attitude. Balance project deliverables among day-to-day operational demands. Perform independent research and share knowledge effectively. Maintain calm and focus during emergency operations. Work in a hybrid work environment. The most competitive candidates for the Senior IT Security Engineer position will possess strong working knowledge of firewall administration in a highly available production environment; networking experience; threat intelligence; experience in critical infrastructure-including ICS/OT firewall management; and project management principles and practices and cybersecurity best practices. Your experience will include demonstrated success working in many of the following areas: Experience managing firewall changes including: NAT, routing, VPN, access policies, troubleshooting, deployment, upgrades. Experience reviewing, analyzing and responding to firewall alerts: security and operational. Ability to perform and analyze network captures utilizing wireshark. Experience working within a ticketing system to track requests, changes, approvals Experience participating in Blue/Red team exercises. Log and systems analysis, troubleshooting, documentation techniques and procedures. Change control concepts and procedures supporting a production environment. Knowledge of network based attack methods and defense: DDOS, C2, data exfiltration, brute-force attacks, OWASP, etc. Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments is a plus. Project management. The salary range is $13,124 per month increasing to $13,780, $14,469, $15,192, and $15,952 after 6, 18, 30, and 42 months, respectively. EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religious creed, sex, gender, gender identity, gender expression, marital or registered domestic partnership status, age for individuals over forty years of age, national origin, ancestry, disability (mental or physical, including AIDS and HIV), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy, pregnancy disability leave status, or any other status protected by federal, state and/or local laws. Requirements: 1. A bachelor's degree; and 2. Two years of experience in information technology engineering, one year of which was at a level comparable to or higher than the EBMUD class of Information Technology (IT) Engineer II. 3. Willingness to participate in a rotating on-call schedule to support 24/7 network security operations, including incident response and critical issue resolution. 4. Overtime will be required on an as needed basis. Working environment is indoors and may require sitting for prolonged periods of time and repetitive hand motions. Additional years of experience (beyond the minimum requirement) may be substituted for the education on a year for year basis, only if the experience is at the level of the job for which the applicant is applying. (i.e., Four additional years of experience, at the level of the Senior IT Engineer classification, will be considered equivalent to a bachelor's degree). A graduate level degree in a directly related field may be substituted for one year of experience. To be considered under the "equivalent combination of education and experience" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at Submit a completed EBMUD application and the required supplemental questions responses online at by 4:30 p.m., Friday, August 14, 2026. Only application materials submitted online during the filing period will be accepted. EBMUD is an Equal Opportunity Employer: Females/Minorities/Veterans/Disability Job Hotline:
Intelligent Network & Communication Systems
Grand Blanc, Michigan
Job Description Job Description Tier 2 Technician (A.K.A. The Technical Heavy-Hitter We've Been Looking For) Job Summary At INC Systems, we're not your typical Managed Service Provider (MSP). We've been helping businesses and non-profits wrangle their technology since 2004, and along the way we figured out a secret: people matter more than servers. Technology is just the tool we use to make lives easier, and occasionally to justify buying really cool gadgets. We're on the hunt for a seasoned Tier 2 Technician. The kind of person who sees a flashing red light on a firewall and gets curious instead of concerned. You're the technical backbone of our service team: part engineer, part detective, part mentor, and part "wait, how did you fix that so fast?" You'll own the tough tickets, lift up our Tier 1 team, own projects from kickoff to handoff, and help push our tools, processes, and automations forward. If you get a small dopamine hit from a clean PowerShell script, have opinions about VLAN design, and think "Office 365 admin" is a fun Saturday, keep reading. A Day in the Life Your day starts with a 15-minute team huddle where we talk priorities, escalations, overnight alerts, and (inevitably) someone makes a joke that's way too early for HR to hear about. From there, you're off. The morning might kick off with a backup job that threw a tantrum overnight. You'll dig into logs, pull in the vendor if you have to, and make sure our client's data is safe before they've even had their second coffee. Then a Tier 1 tech pings you: a user's Conditional Access policy is blocking them from a legitimate app. You walk the tech through the fix, explain the "why" (not just the "what"), and everyone leaves 2% smarter. By mid-morning you're on-site at a client. Maybe standing up a new server, cutting them over to our VOIP platform, or scoping a firewall replacement. You take notes like a hawk, because future-you will thank present-you when the ticket comes back in six months. Lunch happens. Opinions are shared. Someone defends a questionable streaming show. The darts may or may not start flying. Afternoon shifts into project and improvement mode. Sales needs your input on a network refresh quote: how many hours, what gear, what gotchas? A client is rolling out new software and wants to know if their infrastructure can handle it (spoiler: probably, with a nudge). And if there's a repetitive task draining hours out of the team's week, you're the type to ask, "why aren't we automating this?" and then actually do it. By end-of-day, you've closed tough tickets, made the Tier 1 team better, moved a project forward, and maybe shaved 20 minutes off a process that'll compound into weeks of reclaimed time. Victory dance optional. Encouraged. What You'll Be Doing (AKA Your Superpowers) Technical Heavy Lifting: Where the Tickets Get Real Own escalated tickets from Tier 1: the gnarly ones, the weird ones, the "this has never happened before" ones. Troubleshoot network issues end-to-end: DNS, DHCP, NAT, firewall rules, VLANs, routing, VPN tunnels, and the occasional haunted switch. Administer, troubleshoot, and optimize Microsoft 365 tenants (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access, the whole family). Support Windows Server environments (AD, Group Policy, DNS, DHCP, file services, RDS) and keep virtualization hosts happy. Own backup and disaster recovery, because the job isn't done until you've verified the restore actually works. Stand up, migrate, and maintain firewalls, switches, wireless, and VPN infrastructure across our client base. Roll out new clients and projects (onboarding, migrations, VOIP cutovers, hardware refreshes) with the kind of planning that makes the cutover day boring (in the best way). Making the Team Better: Because No One Levels Up Alone Coach and mentor the Tier 1 team. Walk them through the fix and the reasoning, so next time they've got it. Be the technical partner to our sales team: scope projects, estimate time and equipment, and flag the gotchas before they become change orders. Contribute to documentation like your future self is going to read it (because they will, at 11pm, on a Tuesday). Spot broken processes and fix them. Spot tedious processes and automate them. Spot tribal knowledge and write it down. Client-Facing Work: Yes, You'll Talk to Humans Work directly with clients to untangle issues, recommend solutions, and translate "IT" into English. Advise clients on hardware, software, and network changes when they're rolling out something new. Be the calm in the storm when things go sideways, because someone has to be, and you're really good at it. You Have (The Non-Negotiables) A genuine drive to deliver great customer service and help people. This is the whole job, honestly. Strong verbal and written communication, with the patience of a saint when things get chaotic. The ability to explain complicated tech to your grandmother and have her actually get it. Sharp problem-solving chops and a brain that likes logic puzzles. 5+ years working in IT (or a degree in a computer field plus serious hands-on time). 4+ years hands-on with VLANs, routing, firewall support, and VPN connectivity. 4+ years supporting server hardware (CPU/RAID/storage) and Windows Server environments. 4+ years of data backup and recovery work, plus corporate antivirus/EDR support. Strong working knowledge of network domains, Active Directory, and security tooling. Solid wireless technology chops (design, deployment, troubleshooting). Deep comfort with Microsoft 365 administration. Entra ID, Exchange Online, Teams, SharePoint, and Intune should all feel like home. Real troubleshooting skills around DNS, DHCP, NAT, and firewall rules (not just reading about them on Reddit). Strongly Preferred (A.K.A. You'll Fit Right In) PowerShell scripting and a general love for automating the boring stuff. If you've ever written a script just to avoid doing something twice, we're your people. Experience building automations that connect systems together (Power Automate, Graph API, webhooks, or similar). A habit of asking "why are we doing this manually?" and then doing something about it. Would Also Be Great If You Have Experience with ConnectWise Manage (our PSA). Bonus points if you've lived in it daily. Experience with NinjaOne RMM (or comparable RMM platforms like Datto, N-able, Kaseya). A+, Network+, Security+, and any Microsoft certifications (MS-900, AZ-104, MS-102, etc.). The ability to type 50+ wpm without staring at your keyboard. A passion for learning: new tools, new platforms, new anything. A love for technology, Star Wars, science, and gadgets. (Strong opinions welcome. Defending them at lunch is encouraged.) What You Get Starting salary depends on experience, certifications, and overall technical ability. $50k to $70k per year Quarterly and Annual Bonuses based on performance An opportunity to learn and expand your knowledge with the best team around We Have (Because We Actually Care) Paid vacation, PTO, and holiday pay. Unused vacation can be rolled over or sold back to the company. Great health insurance with a portion paid by INC, plus options for supplemental insurance and other payroll deduction plans. Matching retirement contributions. We match 4% of what you invest. Annual profit sharing. When the company wins, you win. This isn't a "maybe someday" perk, it's a real chunk of change that shows up every year based on how we do as a team. Quarterly and Annual bonuses that let you earn above your target pay. Family First Approach. Your family is the priority. When they need you, work waits. Casual, fun work atmosphere: ping pong table, dart board, comfortable break room, and a standing recommendation to keep a Nerf gun handy (you'll know why eventually). Snacks, food, ice cream, and plenty of coffee/tea options. The fridge gets restocked monthly. Where You Go From Here The Tier 2 Technician role is the second level of technical ability at INC Systems, and it's a real one. You're the support our Tier 1 team leans on and the person clients trust with the hard stuff. You'll know our processes, procedures, and tools inside and out. From here, there are a few paths. You might lean deeper into the technical track and grow into a Senior Engineer role, owning the hardest tickets, leading R&D on new technology, and shaping what we deploy next. Or you might lean toward account management, working closely with clients to make sure they're getting everything they should out of their technology. Every level has more responsibility, more perks, and a clear path for growth. We'd rather help you level up than lose you. Company Description In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success. . click apply for full job details
08/23/2026
Full time
Job Description Job Description Tier 2 Technician (A.K.A. The Technical Heavy-Hitter We've Been Looking For) Job Summary At INC Systems, we're not your typical Managed Service Provider (MSP). We've been helping businesses and non-profits wrangle their technology since 2004, and along the way we figured out a secret: people matter more than servers. Technology is just the tool we use to make lives easier, and occasionally to justify buying really cool gadgets. We're on the hunt for a seasoned Tier 2 Technician. The kind of person who sees a flashing red light on a firewall and gets curious instead of concerned. You're the technical backbone of our service team: part engineer, part detective, part mentor, and part "wait, how did you fix that so fast?" You'll own the tough tickets, lift up our Tier 1 team, own projects from kickoff to handoff, and help push our tools, processes, and automations forward. If you get a small dopamine hit from a clean PowerShell script, have opinions about VLAN design, and think "Office 365 admin" is a fun Saturday, keep reading. A Day in the Life Your day starts with a 15-minute team huddle where we talk priorities, escalations, overnight alerts, and (inevitably) someone makes a joke that's way too early for HR to hear about. From there, you're off. The morning might kick off with a backup job that threw a tantrum overnight. You'll dig into logs, pull in the vendor if you have to, and make sure our client's data is safe before they've even had their second coffee. Then a Tier 1 tech pings you: a user's Conditional Access policy is blocking them from a legitimate app. You walk the tech through the fix, explain the "why" (not just the "what"), and everyone leaves 2% smarter. By mid-morning you're on-site at a client. Maybe standing up a new server, cutting them over to our VOIP platform, or scoping a firewall replacement. You take notes like a hawk, because future-you will thank present-you when the ticket comes back in six months. Lunch happens. Opinions are shared. Someone defends a questionable streaming show. The darts may or may not start flying. Afternoon shifts into project and improvement mode. Sales needs your input on a network refresh quote: how many hours, what gear, what gotchas? A client is rolling out new software and wants to know if their infrastructure can handle it (spoiler: probably, with a nudge). And if there's a repetitive task draining hours out of the team's week, you're the type to ask, "why aren't we automating this?" and then actually do it. By end-of-day, you've closed tough tickets, made the Tier 1 team better, moved a project forward, and maybe shaved 20 minutes off a process that'll compound into weeks of reclaimed time. Victory dance optional. Encouraged. What You'll Be Doing (AKA Your Superpowers) Technical Heavy Lifting: Where the Tickets Get Real Own escalated tickets from Tier 1: the gnarly ones, the weird ones, the "this has never happened before" ones. Troubleshoot network issues end-to-end: DNS, DHCP, NAT, firewall rules, VLANs, routing, VPN tunnels, and the occasional haunted switch. Administer, troubleshoot, and optimize Microsoft 365 tenants (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access, the whole family). Support Windows Server environments (AD, Group Policy, DNS, DHCP, file services, RDS) and keep virtualization hosts happy. Own backup and disaster recovery, because the job isn't done until you've verified the restore actually works. Stand up, migrate, and maintain firewalls, switches, wireless, and VPN infrastructure across our client base. Roll out new clients and projects (onboarding, migrations, VOIP cutovers, hardware refreshes) with the kind of planning that makes the cutover day boring (in the best way). Making the Team Better: Because No One Levels Up Alone Coach and mentor the Tier 1 team. Walk them through the fix and the reasoning, so next time they've got it. Be the technical partner to our sales team: scope projects, estimate time and equipment, and flag the gotchas before they become change orders. Contribute to documentation like your future self is going to read it (because they will, at 11pm, on a Tuesday). Spot broken processes and fix them. Spot tedious processes and automate them. Spot tribal knowledge and write it down. Client-Facing Work: Yes, You'll Talk to Humans Work directly with clients to untangle issues, recommend solutions, and translate "IT" into English. Advise clients on hardware, software, and network changes when they're rolling out something new. Be the calm in the storm when things go sideways, because someone has to be, and you're really good at it. You Have (The Non-Negotiables) A genuine drive to deliver great customer service and help people. This is the whole job, honestly. Strong verbal and written communication, with the patience of a saint when things get chaotic. The ability to explain complicated tech to your grandmother and have her actually get it. Sharp problem-solving chops and a brain that likes logic puzzles. 5+ years working in IT (or a degree in a computer field plus serious hands-on time). 4+ years hands-on with VLANs, routing, firewall support, and VPN connectivity. 4+ years supporting server hardware (CPU/RAID/storage) and Windows Server environments. 4+ years of data backup and recovery work, plus corporate antivirus/EDR support. Strong working knowledge of network domains, Active Directory, and security tooling. Solid wireless technology chops (design, deployment, troubleshooting). Deep comfort with Microsoft 365 administration. Entra ID, Exchange Online, Teams, SharePoint, and Intune should all feel like home. Real troubleshooting skills around DNS, DHCP, NAT, and firewall rules (not just reading about them on Reddit). Strongly Preferred (A.K.A. You'll Fit Right In) PowerShell scripting and a general love for automating the boring stuff. If you've ever written a script just to avoid doing something twice, we're your people. Experience building automations that connect systems together (Power Automate, Graph API, webhooks, or similar). A habit of asking "why are we doing this manually?" and then doing something about it. Would Also Be Great If You Have Experience with ConnectWise Manage (our PSA). Bonus points if you've lived in it daily. Experience with NinjaOne RMM (or comparable RMM platforms like Datto, N-able, Kaseya). A+, Network+, Security+, and any Microsoft certifications (MS-900, AZ-104, MS-102, etc.). The ability to type 50+ wpm without staring at your keyboard. A passion for learning: new tools, new platforms, new anything. A love for technology, Star Wars, science, and gadgets. (Strong opinions welcome. Defending them at lunch is encouraged.) What You Get Starting salary depends on experience, certifications, and overall technical ability. $50k to $70k per year Quarterly and Annual Bonuses based on performance An opportunity to learn and expand your knowledge with the best team around We Have (Because We Actually Care) Paid vacation, PTO, and holiday pay. Unused vacation can be rolled over or sold back to the company. Great health insurance with a portion paid by INC, plus options for supplemental insurance and other payroll deduction plans. Matching retirement contributions. We match 4% of what you invest. Annual profit sharing. When the company wins, you win. This isn't a "maybe someday" perk, it's a real chunk of change that shows up every year based on how we do as a team. Quarterly and Annual bonuses that let you earn above your target pay. Family First Approach. Your family is the priority. When they need you, work waits. Casual, fun work atmosphere: ping pong table, dart board, comfortable break room, and a standing recommendation to keep a Nerf gun handy (you'll know why eventually). Snacks, food, ice cream, and plenty of coffee/tea options. The fridge gets restocked monthly. Where You Go From Here The Tier 2 Technician role is the second level of technical ability at INC Systems, and it's a real one. You're the support our Tier 1 team leans on and the person clients trust with the hard stuff. You'll know our processes, procedures, and tools inside and out. From here, there are a few paths. You might lean deeper into the technical track and grow into a Senior Engineer role, owning the hardest tickets, leading R&D on new technology, and shaping what we deploy next. Or you might lean toward account management, working closely with clients to make sure they're getting everything they should out of their technology. Every level has more responsibility, more perks, and a clear path for growth. We'd rather help you level up than lose you. Company Description In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success. . click apply for full job details
Job Description Overview Our client is seeking a Senior Infrastructure Engineer to support a large enterprise environment consisting of Microsoft technologies, virtualization platforms, networking infrastructure, cybersecurity tools, backup solutions, and collaboration platforms. This organization manages a large, complex public-sector environment supporting multiple locations, business units, and end users. The role is responsible for maintaining highly available infrastructure, strengthening security posture, supporting enterprise operations, and driving automation and continuous improvement initiatives. Important: Candidates must meet all minimum qualifications outlined below. A qualification verification form is required for every submission, and candidates who do not meet the minimum requirements cannot be considered. Required QualificationsExperience 4+ years Systems and Network administration experience Education Bachelor's degree in Computer Science, Information Systems, or a related field OR Four (4) additional years of qualifying experience beyond the minimum experience requirement in lieu of a degree Technical RequirementsMicrosoft Infrastructure Windows Server Administration Active Directory Microsoft Entra ID Microsoft 365 / Office 365 SharePoint Administration and Support Networking Core Protocols DNS DHCP SMTP HTTP/HTTPS SFTP Networking Hardware Cisco Meraki VPN Appliances Security CrowdStrike or similar enterprise endpoint security platform Network Security VPNs ACLs IPSec SSL Cybersecurity and Privacy Best Practices Nessus Splunk Collaboration Platforms Microsoft Teams Administration Zoom Administration SharePoint Support Website/Intranet Support Automation PowerShell Scripting Process Automation Administrative Script Development Virtualization & Cloud VMware Hyper-V Cloud Architecture Experience Backup & Recovery Rubrik Backup and Recovery Key Responsibilities Administer and support Windows Server, Active Directory, Entra ID, Microsoft 365, Teams, and SharePoint environments Support enterprise infrastructure across physical, virtual, and cloud-connected systems Manage VMware and Hyper-V environments Configure and support Cisco Meraki firewalls, switches, wireless infrastructure, and VPN connectivity Troubleshoot DNS, DHCP, routing, switching, and network connectivity issues Monitor infrastructure performance, availability, and security Administer security tools including CrowdStrike, Nessus, and Splunk Support vulnerability management and remediation efforts Manage enterprise backup and recovery operations using Rubrik Develop PowerShell scripts and automation solutions Perform root cause analysis and recommend long-term infrastructure improvements Create SOPs, technical documentation, and knowledge articles Provide Tier III support for escalated infrastructure, networking, and security issues Experience Level Expert Level Job Type & Location This is a Contract position based out of Monterey Park, CA. Pay and Benefits The pay range for this position is $80.00 - $95.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Monterey Park,CA. Application Deadline This position is anticipated to close on Aug 26, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
08/23/2026
Full time
Job Description Overview Our client is seeking a Senior Infrastructure Engineer to support a large enterprise environment consisting of Microsoft technologies, virtualization platforms, networking infrastructure, cybersecurity tools, backup solutions, and collaboration platforms. This organization manages a large, complex public-sector environment supporting multiple locations, business units, and end users. The role is responsible for maintaining highly available infrastructure, strengthening security posture, supporting enterprise operations, and driving automation and continuous improvement initiatives. Important: Candidates must meet all minimum qualifications outlined below. A qualification verification form is required for every submission, and candidates who do not meet the minimum requirements cannot be considered. Required QualificationsExperience 4+ years Systems and Network administration experience Education Bachelor's degree in Computer Science, Information Systems, or a related field OR Four (4) additional years of qualifying experience beyond the minimum experience requirement in lieu of a degree Technical RequirementsMicrosoft Infrastructure Windows Server Administration Active Directory Microsoft Entra ID Microsoft 365 / Office 365 SharePoint Administration and Support Networking Core Protocols DNS DHCP SMTP HTTP/HTTPS SFTP Networking Hardware Cisco Meraki VPN Appliances Security CrowdStrike or similar enterprise endpoint security platform Network Security VPNs ACLs IPSec SSL Cybersecurity and Privacy Best Practices Nessus Splunk Collaboration Platforms Microsoft Teams Administration Zoom Administration SharePoint Support Website/Intranet Support Automation PowerShell Scripting Process Automation Administrative Script Development Virtualization & Cloud VMware Hyper-V Cloud Architecture Experience Backup & Recovery Rubrik Backup and Recovery Key Responsibilities Administer and support Windows Server, Active Directory, Entra ID, Microsoft 365, Teams, and SharePoint environments Support enterprise infrastructure across physical, virtual, and cloud-connected systems Manage VMware and Hyper-V environments Configure and support Cisco Meraki firewalls, switches, wireless infrastructure, and VPN connectivity Troubleshoot DNS, DHCP, routing, switching, and network connectivity issues Monitor infrastructure performance, availability, and security Administer security tools including CrowdStrike, Nessus, and Splunk Support vulnerability management and remediation efforts Manage enterprise backup and recovery operations using Rubrik Develop PowerShell scripts and automation solutions Perform root cause analysis and recommend long-term infrastructure improvements Create SOPs, technical documentation, and knowledge articles Provide Tier III support for escalated infrastructure, networking, and security issues Experience Level Expert Level Job Type & Location This is a Contract position based out of Monterey Park, CA. Pay and Benefits The pay range for this position is $80.00 - $95.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Monterey Park,CA. Application Deadline This position is anticipated to close on Aug 26, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Job Description Overview Our client is seeking a Senior Infrastructure Engineer to support a large enterprise environment consisting of Microsoft technologies, virtualization platforms, networking infrastructure, cybersecurity tools, backup solutions, and collaboration platforms. This organization manages a large, complex public-sector environment supporting multiple locations, business units, and end users. The role is responsible for maintaining highly available infrastructure, strengthening security posture, supporting enterprise operations, and driving automation and continuous improvement initiatives. Important: Candidates must meet all minimum qualifications outlined below. A qualification verification form is required for every submission, and candidates who do not meet the minimum requirements cannot be considered. Required QualificationsExperience 4+ years Systems and Network administration experience Education Bachelor's degree in Computer Science, Information Systems, or a related field OR Four (4) additional years of qualifying experience beyond the minimum experience requirement in lieu of a degree Technical RequirementsMicrosoft Infrastructure Windows Server Administration Active Directory Microsoft Entra ID Microsoft 365 / Office 365 SharePoint Administration and Support Networking Core Protocols DNS DHCP SMTP HTTP/HTTPS SFTP Networking Hardware Cisco Meraki VPN Appliances Security CrowdStrike or similar enterprise endpoint security platform Network Security VPNs ACLs IPSec SSL Cybersecurity and Privacy Best Practices Nessus Splunk Collaboration Platforms Microsoft Teams Administration Zoom Administration SharePoint Support Website/Intranet Support Automation PowerShell Scripting Process Automation Administrative Script Development Virtualization & Cloud VMware Hyper-V Cloud Architecture Experience Backup & Recovery Rubrik Backup and Recovery Key Responsibilities Administer and support Windows Server, Active Directory, Entra ID, Microsoft 365, Teams, and SharePoint environments Support enterprise infrastructure across physical, virtual, and cloud-connected systems Manage VMware and Hyper-V environments Configure and support Cisco Meraki firewalls, switches, wireless infrastructure, and VPN connectivity Troubleshoot DNS, DHCP, routing, switching, and network connectivity issues Monitor infrastructure performance, availability, and security Administer security tools including CrowdStrike, Nessus, and Splunk Support vulnerability management and remediation efforts Manage enterprise backup and recovery operations using Rubrik Develop PowerShell scripts and automation solutions Perform root cause analysis and recommend long-term infrastructure improvements Create SOPs, technical documentation, and knowledge articles Provide Tier III support for escalated infrastructure, networking, and security issues Experience Level Expert Level Job Type & Location This is a Contract position based out of Monterey Park, CA. Pay and Benefits The pay range for this position is $80.00 - $95.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Monterey Park,CA. Application Deadline This position is anticipated to close on Aug 26, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
08/23/2026
Full time
Job Description Overview Our client is seeking a Senior Infrastructure Engineer to support a large enterprise environment consisting of Microsoft technologies, virtualization platforms, networking infrastructure, cybersecurity tools, backup solutions, and collaboration platforms. This organization manages a large, complex public-sector environment supporting multiple locations, business units, and end users. The role is responsible for maintaining highly available infrastructure, strengthening security posture, supporting enterprise operations, and driving automation and continuous improvement initiatives. Important: Candidates must meet all minimum qualifications outlined below. A qualification verification form is required for every submission, and candidates who do not meet the minimum requirements cannot be considered. Required QualificationsExperience 4+ years Systems and Network administration experience Education Bachelor's degree in Computer Science, Information Systems, or a related field OR Four (4) additional years of qualifying experience beyond the minimum experience requirement in lieu of a degree Technical RequirementsMicrosoft Infrastructure Windows Server Administration Active Directory Microsoft Entra ID Microsoft 365 / Office 365 SharePoint Administration and Support Networking Core Protocols DNS DHCP SMTP HTTP/HTTPS SFTP Networking Hardware Cisco Meraki VPN Appliances Security CrowdStrike or similar enterprise endpoint security platform Network Security VPNs ACLs IPSec SSL Cybersecurity and Privacy Best Practices Nessus Splunk Collaboration Platforms Microsoft Teams Administration Zoom Administration SharePoint Support Website/Intranet Support Automation PowerShell Scripting Process Automation Administrative Script Development Virtualization & Cloud VMware Hyper-V Cloud Architecture Experience Backup & Recovery Rubrik Backup and Recovery Key Responsibilities Administer and support Windows Server, Active Directory, Entra ID, Microsoft 365, Teams, and SharePoint environments Support enterprise infrastructure across physical, virtual, and cloud-connected systems Manage VMware and Hyper-V environments Configure and support Cisco Meraki firewalls, switches, wireless infrastructure, and VPN connectivity Troubleshoot DNS, DHCP, routing, switching, and network connectivity issues Monitor infrastructure performance, availability, and security Administer security tools including CrowdStrike, Nessus, and Splunk Support vulnerability management and remediation efforts Manage enterprise backup and recovery operations using Rubrik Develop PowerShell scripts and automation solutions Perform root cause analysis and recommend long-term infrastructure improvements Create SOPs, technical documentation, and knowledge articles Provide Tier III support for escalated infrastructure, networking, and security issues Experience Level Expert Level Job Type & Location This is a Contract position based out of Monterey Park, CA. Pay and Benefits The pay range for this position is $80.00 - $95.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Monterey Park,CA. Application Deadline This position is anticipated to close on Aug 26, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Cisco Meraki Network Administrator / Support Engineer Location: Dover or Newark, DE Hybrid, 12 Days Onsite per Week Employment Type: Contract Schedule: Full-Time 40 Hours per Week Industry: Open to All Industry Backgrounds Position Overview Our client is seeking a Cisco Meraki Network Administrator / Support Engineer to support a large, geographically distributed network environment consisting of approximately 60+ remote locations and more than 70 ISP-connected sites (link removed)> This individual will primarily support the organization's Cisco Meraki environment , with responsibility for day-to-day network administration, troubleshooting, hardware refreshes, equipment configuration, ISP coordination, and remote-site deployments. The organization is currently undertaking a significant network hardware refresh initiative , replacing approximately 25% of its remote-site infrastructure each year as equipment reaches end of life on a four-year lifecycle (link removed) The selected consultant will play a key role in coordinating these refreshes from equipment staging and configuration through installation and final validation. This is an excellent opportunity for a strong Level 1 Network Engineer/Administrator who is ready to grow into a Level 2 capacity (link removed) The role does not require advanced core-network architecture experience but does require hands-on Meraki knowledge, strong troubleshooting skills, and excellent communication and coordination abilities. Key Responsibilities Cisco Meraki Network Administration & Support Support and administer Cisco Meraki network infrastructure across approximately 60+ remote business locations (link removed)> Configure, monitor, maintain, and troubleshoot Meraki switches, security appliances, wireless infrastructure, VPN connectivity, and WAN services. Utilize the Meraki Dashboard for network administration, monitoring, troubleshooting, and configuration. Provide day-to-day remote network support for geographically distributed locations. Troubleshoot connectivity, hardware, ISP, VPN, switching, and general network issues. Escalate more complex networking issues to senior Network Engineers when appropriate. Assist senior engineers with traditional Cisco infrastructure and other network initiatives as needed. Network Hardware Refresh & Site Deployments Support an ongoing multi-year network hardware refresh program , replacing equipment as it reaches end of life. Help coordinate the annual refresh of approximately 25% of remote locations as part of the organization's four-year hardware lifecycle. Receive, configure, and stage Meraki network equipment from the client's Delaware office prior to shipment to remote locations. Prepare equipment and configurations so installations can follow a standardized, repeatable deployment process. Coordinate hardware replacements and installations with individual business locations, internal resources, third-party vendors, and remote technicians. Work closely with the organization's third-party field services provider to schedule technicians and ensure equipment is successfully installed at each location. Provide technical direction and remote support during equipment swaps and site upgrades. Test and validate network connectivity following installations and upgrades. Track multiple site deployments, schedules, dependencies, outstanding issues, and completion status. ISP & Vendor Coordination Coordinate ISP services and connectivity across 70+ locations (link removed)> Work directly with carriers on new circuit installations, circuit turn-ups, bandwidth upgrades, migrations, outages, escalations, and service disconnects. Coordinate activities between ISP providers, site personnel, third-party technicians, vendors, and internal IT resources (link removed)> Serve as a primary point of communication during remote-site network implementations and troubleshooting activities. Ensure equipment, vendors, technicians, site contacts, and technical resources are aligned before scheduled installations. Follow through on open issues until connectivity or deployment activities are successfully completed. Documentation & Operational Support Maintain accurate documentation related to network hardware, configurations, circuits, site deployments, and upgrades. Document deployment status, technical issues, troubleshooting steps, and resolutions. Support standardized processes and procedures for repeatable remote-site network deployments. Collaborate with the broader Network Engineering team on ongoing infrastructure initiatives. Required Qualifications Hands-on experience supporting and administering Cisco Meraki network environments (link removed)> Experience with Meraki switches, security appliances, wireless infrastructure, and/or the Meraki Dashboard (link removed)> Working knowledge of TCP/IP, switching, routing, VLANs, firewalls, VPNs, WAN connectivity, and network troubleshooting (link removed)> Experience configuring, staging, deploying, replacing, and troubleshooting network equipment. Experience supporting remote or branch-office network environments (link removed)> Experience coordinating with ISPs, telecommunications carriers, third-party vendors, field technicians, and remote business locations (link removed)> Ability to troubleshoot network connectivity and determine when issues should be escalated to senior engineering resources. Ability to coordinate multiple network installations, refreshes, and support activities simultaneously. Strong verbal communication skills and the ability to spend significant time communicating with remote sites, ISPs, vendors, and technicians. Strong organizational skills, attention to detail, and follow-through. Ability to work independently while collaborating with a broader Network Engineering team. Ability to work onsite in Dover or Newark, Delaware approximately 12 days per week (link removed)> Preferred Qualifications Experience supporting networks across a large number of geographically distributed branch or remote locations. Experience participating in large-scale network hardware refresh or modernization initiatives (link removed)> Experience coordinating ISP circuit installations, upgrades, outages, and carrier troubleshooting. Familiarity with traditional Cisco switching and routing technologies outside of Meraki. Exposure to Microsoft Azure networking or Meraki virtual appliances (link removed)> Cisco CCNA, Cisco Certified Support Technician, Meraki training, or similar networking certifications. Previous experience in a Network Administrator, Network Support Engineer, NOC Analyst, Network Engineer I, or Junior Network Engineer position. Experience coordinating technical deployments involving multiple internal and external resources. Ideal Candidate Profile The ideal candidate is a hands-on Cisco Meraki professional with a strong Network Administrator or junior Network Engineer background who is equally comfortable troubleshooting technology and coordinating with people. This person does not need to be a senior network architect or advanced Cisco engineer. A strong Level 1 networking professional with solid Meraki experience and the ability to grow into Level 2 responsibilities could be an excellent fit. Because much of the environment follows standardized Meraki configurations, success in this role will depend heavily on organization, communication, troubleshooting ability, and follow-through (link removed) The individual should be comfortable spending significant time on the phone coordinating with remote locations, ISP providers, third-party technicians, and internal teams while ensuring network refreshes and connectivity issues are driven through completion.
08/22/2026
Cisco Meraki Network Administrator / Support Engineer Location: Dover or Newark, DE Hybrid, 12 Days Onsite per Week Employment Type: Contract Schedule: Full-Time 40 Hours per Week Industry: Open to All Industry Backgrounds Position Overview Our client is seeking a Cisco Meraki Network Administrator / Support Engineer to support a large, geographically distributed network environment consisting of approximately 60+ remote locations and more than 70 ISP-connected sites (link removed)> This individual will primarily support the organization's Cisco Meraki environment , with responsibility for day-to-day network administration, troubleshooting, hardware refreshes, equipment configuration, ISP coordination, and remote-site deployments. The organization is currently undertaking a significant network hardware refresh initiative , replacing approximately 25% of its remote-site infrastructure each year as equipment reaches end of life on a four-year lifecycle (link removed) The selected consultant will play a key role in coordinating these refreshes from equipment staging and configuration through installation and final validation. This is an excellent opportunity for a strong Level 1 Network Engineer/Administrator who is ready to grow into a Level 2 capacity (link removed) The role does not require advanced core-network architecture experience but does require hands-on Meraki knowledge, strong troubleshooting skills, and excellent communication and coordination abilities. Key Responsibilities Cisco Meraki Network Administration & Support Support and administer Cisco Meraki network infrastructure across approximately 60+ remote business locations (link removed)> Configure, monitor, maintain, and troubleshoot Meraki switches, security appliances, wireless infrastructure, VPN connectivity, and WAN services. Utilize the Meraki Dashboard for network administration, monitoring, troubleshooting, and configuration. Provide day-to-day remote network support for geographically distributed locations. Troubleshoot connectivity, hardware, ISP, VPN, switching, and general network issues. Escalate more complex networking issues to senior Network Engineers when appropriate. Assist senior engineers with traditional Cisco infrastructure and other network initiatives as needed. Network Hardware Refresh & Site Deployments Support an ongoing multi-year network hardware refresh program , replacing equipment as it reaches end of life. Help coordinate the annual refresh of approximately 25% of remote locations as part of the organization's four-year hardware lifecycle. Receive, configure, and stage Meraki network equipment from the client's Delaware office prior to shipment to remote locations. Prepare equipment and configurations so installations can follow a standardized, repeatable deployment process. Coordinate hardware replacements and installations with individual business locations, internal resources, third-party vendors, and remote technicians. Work closely with the organization's third-party field services provider to schedule technicians and ensure equipment is successfully installed at each location. Provide technical direction and remote support during equipment swaps and site upgrades. Test and validate network connectivity following installations and upgrades. Track multiple site deployments, schedules, dependencies, outstanding issues, and completion status. ISP & Vendor Coordination Coordinate ISP services and connectivity across 70+ locations (link removed)> Work directly with carriers on new circuit installations, circuit turn-ups, bandwidth upgrades, migrations, outages, escalations, and service disconnects. Coordinate activities between ISP providers, site personnel, third-party technicians, vendors, and internal IT resources (link removed)> Serve as a primary point of communication during remote-site network implementations and troubleshooting activities. Ensure equipment, vendors, technicians, site contacts, and technical resources are aligned before scheduled installations. Follow through on open issues until connectivity or deployment activities are successfully completed. Documentation & Operational Support Maintain accurate documentation related to network hardware, configurations, circuits, site deployments, and upgrades. Document deployment status, technical issues, troubleshooting steps, and resolutions. Support standardized processes and procedures for repeatable remote-site network deployments. Collaborate with the broader Network Engineering team on ongoing infrastructure initiatives. Required Qualifications Hands-on experience supporting and administering Cisco Meraki network environments (link removed)> Experience with Meraki switches, security appliances, wireless infrastructure, and/or the Meraki Dashboard (link removed)> Working knowledge of TCP/IP, switching, routing, VLANs, firewalls, VPNs, WAN connectivity, and network troubleshooting (link removed)> Experience configuring, staging, deploying, replacing, and troubleshooting network equipment. Experience supporting remote or branch-office network environments (link removed)> Experience coordinating with ISPs, telecommunications carriers, third-party vendors, field technicians, and remote business locations (link removed)> Ability to troubleshoot network connectivity and determine when issues should be escalated to senior engineering resources. Ability to coordinate multiple network installations, refreshes, and support activities simultaneously. Strong verbal communication skills and the ability to spend significant time communicating with remote sites, ISPs, vendors, and technicians. Strong organizational skills, attention to detail, and follow-through. Ability to work independently while collaborating with a broader Network Engineering team. Ability to work onsite in Dover or Newark, Delaware approximately 12 days per week (link removed)> Preferred Qualifications Experience supporting networks across a large number of geographically distributed branch or remote locations. Experience participating in large-scale network hardware refresh or modernization initiatives (link removed)> Experience coordinating ISP circuit installations, upgrades, outages, and carrier troubleshooting. Familiarity with traditional Cisco switching and routing technologies outside of Meraki. Exposure to Microsoft Azure networking or Meraki virtual appliances (link removed)> Cisco CCNA, Cisco Certified Support Technician, Meraki training, or similar networking certifications. Previous experience in a Network Administrator, Network Support Engineer, NOC Analyst, Network Engineer I, or Junior Network Engineer position. Experience coordinating technical deployments involving multiple internal and external resources. Ideal Candidate Profile The ideal candidate is a hands-on Cisco Meraki professional with a strong Network Administrator or junior Network Engineer background who is equally comfortable troubleshooting technology and coordinating with people. This person does not need to be a senior network architect or advanced Cisco engineer. A strong Level 1 networking professional with solid Meraki experience and the ability to grow into Level 2 responsibilities could be an excellent fit. Because much of the environment follows standardized Meraki configurations, success in this role will depend heavily on organization, communication, troubleshooting ability, and follow-through (link removed) The individual should be comfortable spending significant time on the phone coordinating with remote locations, ISP providers, third-party technicians, and internal teams while ensuring network refreshes and connectivity issues are driven through completion.
