180 jobs found

As a CNC Programmer, you are responsible for setting up and operating equipment used to produce various tools, precision parts, and instruments. Applying your knowledge of CNC machining, you will contribute to the development of extrusion blow molds and related tooling used to manufacture plastic containers for top consumer brands. In this role, you will contribute to Plastipak's culture of safety, quality, and innovation. We Offer Career Development: Gain experience in an R&D setting while growing your mechanical skillset! Consistent Schedule: Work Monday - Friday from 7am - 4pm, with potential for OT. Peace of Mind: Join an employer with 50+ years of history and stability in the community! You Will Setup and operate machine tools including CNC milling machines, manual lathes, and grinders. Study blueprints, sketches, and product designs to determine materials and machines needed to fabricate parts. Monitor the feed and speed of machines during the machining process, making adjustments as necessary. Calculate dimensions and tolerances using knowledge of mathematics and measuring instruments. Create set-up sheets, tooling sheets, and process documentation for new tooling. Build upon your foundational understanding of CNC programs using MasterCam software. Collaborate with product & tooling designers to analyze manufacturability of designs and verify conformance of machined parts to design specifications. Contribute to a positive and safe work environment in the machine shop. You Have 1+ years of CNC Machining experience required. Technical training in precision machining; through trade school, vocational education or certification program preferred. Foundational understanding of 3 axis programming; desire to learn and grow programming skills. Strong attention to detail and ability to independently manage project timelines. As a Plastipak Associate, you receive a benefits package offering the following: Wellness Programs Health Insurance Coverage, including Medical, Dental & Vision EAP, Employee Assistance Program Life Insurance Accidental Death & Dismemberment Insurance Disability Insurance: Short-Term & Long-Term Accidental Insurance Critical Illness Insurance Hospital Indemnity Insurance 401(k) Plan, with Company Matching Contribution & Profit Sharing feature Paid Time Off - 80 hours within 1st year & subsequent increases Paid Company Holidays Dependent Care Flexible Spending Account Caregiving via Pet Insurance Tuition Assistance Program Sons and Daughters Scholarship Program Travel Assistance Employee Discount Programs Some benefits are subject to eligibility requirements Plastipak is an Equal Opportunity Employer In order to process your job application, Plastipak collects and stores the personal information that you submit via this website. Please refer to Plastipak's Privacy Policy to understand how Plastipak uses and protects the information that you provide.

Job Title: IT Support Assistant (Provisional) - Instructional Technology Services Job ID: 32614 Location: LaGuardia Community College Full/Part Time: Full-Time Regular/Temporary: Regular GENERAL DUTIES I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located. Work tasks include as: -Operating, transporting, adjusting, and installing/configuring computing and related equipment -Communicating with technology users and staff to understand, identify, document and resolve problems -Performing simple repairs to computing and related equipment. This job is in CUNY's Classified Civil Service. The full specification is available on our web site at CONTRACT TITLE IT Support Assistant FLSA Non-exempt CAMPUS SPECIFIC INFORMATION Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York (CUNY). LaGuardia offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 24,000 students. More than one-third of LaGuardia's degree-seeking students are born outside the United States; they come from 136 countries and speak 43 heritage languages. Sixty percent are first-generation college students. Virtually all LaGuardia students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent of associate degree students are Hispanic. Upon graduation most students transfer to four-year colleges, typically in CUNY, to complete their baccalaureate degrees. Graduates of career programs such as Nursing, Computer Technology, and Veterinary Technology enter the workforce. LaGuardia ranked fifth among U.S. community colleges in economic mobility - moving low-income students into the middle class and beyond - in studies by Stanford University (2017) and the Brookings Institution (2020). Please visit to learn more. Under the direction of the Director of Instructional Technology Services, the IT Support Assistant assists with maintenance of the computer desktop environment. The successful applicant will also assist the IT Associate in analyzing requirements, resolving problems, and installing hardware and software solutions, as well as the following duties: Support all technology used in computer classrooms, computer laboratories, and smart classrooms; Provide technical support for Windows and Mac OS computers; Install, configure, update, and maintain Windows and Mac computers and related equipment; Assist with Mac OS management using tools such as Jamf Pro, Apple Business Manager, and Deepfreeze Cloud; Support and maintain PCs, printers, servers, and related equipment, as well as end-user support, license tracking, and PC maintenance, upgrades, and configurations; Monitor and respond quickly and effectively to requests received by faculty in computer labs and smart classrooms; Modify configurations, utilities, software default settings, etc; Document internal procedures; Install, test, and configure new workstations, peripheral equipment, and software; Maintain inventory of all equipment, software, and software licenses; Manage PC setup and deployment using standard hardware, images, and software; Perform timely workstation hardware and software upgrades as required; Check class schedules to ensure that computer classrooms are open and ready to receive students and faculty; Load paper into printers and clear jammed paper in printers; Assist students with difficulties using productivity software such as Microsoft Word and Excel; Facilitate and manage student accounts for computer labs and printing applications. MINIMUM QUALIFICATIONS High School Diploma, G.E.D., or equivalent 2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology 3. Demonstrated English Language proficiency 4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions. COMPENSATION New Hire: $44,746 Incumbent: $50,564 This amount reflects a 13% salary suppression in effect for the first 24 months of employment only. Salary will change upon implementation of contract. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. BENEFITS CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria. HOW TO APPLY To apply, go to , access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information. CLOSING DATE September 10th, 2026 JOB SEARCH CATEGORY CUNY Job Posting: Information Technology/Technical EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

BHE GT&S has an exciting opportunity as a Business Systems Analyst 1/2/3/Sr at our Headquarters in Richmond, VA. Responsibilities Business Systems Analyst 1 Assists in effecting positive changes for business users by identifying opportunities for improvement that deliver value to the organization. Analyzes business and user needs by getting to the root of the problem with research and fact-finding, documents business requirements, and recommends system logic modifications as necessary under the direction of experienced Business System Analysts. Works with a business unit on specific project assignments. Creates, maintains, and executes test plans based on business requirements. Identifies, logs, and tracks defects. Work is closely checked, and errors may cause minor delay or expense. Role is established in the Information Technology function. Business Systems Analyst 2 Assists in effecting positive changes for the business users by identifying opportunities for improvement that deliver value to the organization. Analyzes business and user needs by getting to the root of the problem with research and fact-finding, documents business requirements, and recommends system logic modifications, as necessary. Develops and maintains credibility and effective working relations with both user and IT personnel. Demonstrates an understanding of business problems, IT strategies, issues, and priorities. Participates in less complex technical studies to evaluate business requirements and recommends solutions. Works with an individual business unit on multiple project assignments. Creates, maintains, and executes test plans based on business requirements. Identifies, logs, and tracks defects and performs root-cause analysis when needed. Identifies test cases suitable for automation and maintains automation scripts. Requires guidance in complex problem areas and errors may cause minor delay expense and disruption. Role is established in the Information Technology function. Business Systems Analyst 3 Devises or modifies procedures to solve complex systems problems. Aligns technology solutions with business strategies. Partners with functional groups within the IT organization, to communicate and clarify business needs, contribute to development of long-range system plans, and ensure products and services are aligned with business needs. Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements. Communicates trends and requirements to and from customers and IT. Creates, maintains, and executes test plans based on business requirements. Identifies, logs, and tracks defects and performs root-cause analysis when needed. Identifies test cases suitable for automation and maintains automation scripts. Develops, reviews and enhances automation frameworks using open-source automation tools such as Playwright, Selenium, and languages like Java and TypeScript. Works with an individual business unit on multi-project assignments. Guides and advises less experienced Business Systems Analysts. Performs functional application maintenance. Analyzes and resolves application and system issues. Recommends and implements corrective and enhancement modifications, to accommodate customer and business requirements. Creates, maintains, and executes test plans based on business requirements. Identifies, logs, and tracks defects and performs root-cause analysis when needed. Identifies test cases suitable for automation and maintains automation scripts. Develops, reviews and enhances automation frameworks using open-source automation tools such as Playwright, Selenium, and languages like Java and TypeScript. Provides expertise to other departmental personnel and users. Provides leadership and guidance to other business systems analysts within the project or group. Articulates the assignment progress and raises any concerns. Sr Business Systems Analyst Works with other business systems analysts, along with leadership, to organize, plan, and execute task assignments to meet a schedule. Qualifications Business Systems Analyst 1 0-2+ years directly related experience. Staffed by beginners who have a basic understanding of business systems and industry requirements. Demonstrated competency in verbal communications, written communications, and interpersonal understanding. Ability to establish and maintain a high level of customer trust. Ability to establish and maintain confidence in the Information Technology's teams' knowledge of, and concern for, the customer's business needs. Ability to manage work and perform varied duties simultaneously. Ability to analyze problems and think logically. Achievement orientation. Flexibility. Self-starter. Ability to maintain self-control. Business system orientation. Business Systems Analyst 2 3+ years directly related experience. Demonstrated competency in verbal communications, written communications, and interpersonal understanding. Demonstrated ability to research and understand customer issues. Demonstrated ability to establish and maintain a high level of customer trust. Demonstrated ability to establish and maintain a high level of confidence in the Information Technology team's knowledge of, and concern for, the customer's business needs. Demonstrated organization and planning skills, including ability to handle multiple deadlines and associated pressures, and ability to manage work. Demonstrated competency in analytical and logical thinking. Demonstrated ability to identify and solve problems. Demonstrated ability to create a network of relevant individuals to solve operational problems. Demonstrated ability to achieve results through others. Experience in the adaptation to, and the application of, rapidly changing technology to business needs. Demonstrated proficiency in HTML, XML, Java, TypeScript, and familiarity with frameworks like React or Next.js Achievement orientation. Business systems orientation. Concern for quality. Flexibility. Self-starter. Ability to maintain self-control. Business Systems Analyst 3 5+ years directly related experience. Excellent understanding of business systems and industry requirements. IT experience in business systems analysis, in a large-scale environment, across multiple hardware and software platforms, or business unit experience that includes working closely with IT in the development and implementation of large-scale systems. Demonstrated competency in verbal, written, and presentation communications. Demonstrated competency in interpersonal understanding. Demonstrated ability to research and understand customer issues. Demonstrated ability to establish and maintain a high level of customer trust. Demonstrated ability to establish and maintain a high level of customer confidence in the Information Technology team's knowledge of, and concern for, the customer's business needs. Ability to work with all levels of employees, and to influence and impact others. Experience in developing others. Demonstrated ability to achieve results through others. Demonstrated organization and planning skills that include coordination of assigned projects, planning and scheduling, and time management. Ability to handle multiple deadlines and associated pressures. Experience in the adaptation to, and the application of, rapidly changing technology to business needs. Demonstrated proficiency in HTML, XML, Java, TypeScript, and familiarity with frameworks like React or Next.js Demonstrated business systems understanding and orientation. Demonstrated flexibility. Ability to develop programs and conduct training. Demonstrated ability to work independently. Achievement orientation. Concern for quality. Self-starter. Ability to maintain self-control. Sr. Business Systems Analyst: All skills listed above plus 7 years' directly-related experience. Education: Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) About Us BHE GT&S is an interstate natural gas transmission and storage company that gives large customers more options in moving gas safely, reliably and efficiently. Headquartered in Richmond, Virginia, with operations in 10 states, BHE GT&S employees take pride in our work and are committed to innovative and sustainable natural gas energy solutions. Through our liquefied natural gas facilities, multi-state pipeline systems, and storage operations we support a number of large customers, including major utilities, power plants, marine transportation and heavy-duty trucking, along with manufacturing. Our employees are integral to our success and work hard to exceed customer expectations. We provide fulfilling employment opportunities, are committed to attracting and retaining the best employees, and focus on providing a safe and inclusive work environment. About the Team BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law) . click apply for full job details

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Exelon Corporation, Bank of America, United Airlines, or Northwestern University among many other leading organizations in the Chicago area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Banking - Customer Success - Data Analysis - IT Support - Project Management - Business Operations - Network Security & Support - Application Development - Financial Operations - Sales Support Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

BHE GT&S JOB DESCRIPTION BHE GT&S has an exciting opportunity as a Technical Specialist 1 - Compression, Technical Specialist 2 - Compression or Sr. Technical Specialist - Compression located at either our Chambersburg Station location at our Chambersburg, PA or Crayne Station Waynesburg, PA. RESPONSIBILITIES Analyze, troubleshoot, and repair electrical distribution, protection, and control systems, including replacement and configuration of component parts. Perform comprehensive testing on substation apparatus (e.g., power factor testing, turns ratio testing, megger tests) and all analytical tests required to ensure reliable operation. Operate substation and station equipment, including switching and grounding activities. Work with Engineering to manage relay settings, passwords, Management of Change processes, and system adjustments. Maintain and test solid-state and microprocessor-based relays, meters (KWH/KW), recorders (sequential event, digital fault), and SCADA-related controls. Support maintenance and calibration of associated station equipment such as generators, motors, variable frequency drives (VFDs), circuit breakers, AC inverters, DC chargers, batteries, HVAC systems, and instrumentation. Recommend and monitor preventive maintenance software and systems Perform site inspections, walk-downs, and maintain accurate drawings and configuration control documentation. Adhere to all applicable safety rules and protocols, including NFPA 70 (National Electric Code), NFPA 70E (Electrical Safety in the Workplace), and Department of Transportation (DOT) regulations. Provide guidance and training to less experienced technicians and operators as needed. May work independently or with others, occasionally work long hours during emergency conditions. Be responsible for tools, test equipment, and vehicles. Experience with synchronous motor systems Preferred Experience Experience in power generation, natural gas processing, petrochemical, or large industrial plant environments. Experience working with GE, SEL, and Beckwith relays. Proficiency in using electrical test equipment, relay software, and relay test equipment. Knowledge of SCADA and remote-control systems. Knowledge, Skills, and Abilities : Deep understanding of plant electrical power generation and distribution systems, and plant utilities (air, water, gas, etc.). Applied knowledge of protective and network relaying, electrical and control systems, including transformers, switchgear, MCCs, VFDs, lighting, HVAC, AC/DC systems, batteries, and control panels. Familiarity with environmental regulations, industrial electrical hazards, and safety requirements for rotating equipment, arc flash, and confined spaces. Strong analytical, deductive reasoning, and problem-solving skills. Excellent oral and written communication skills, including technical writing. Strong computer skills, including Microsoft Word, Excel, and Maximo or similar maintenance management systems. Ability to perform physical duties such as climbing, working at heights, confined space entry, and lifting. Capability to work independently, in teams, and occasionally in emergency or extended-hour conditions. Company housing may be available Technical Specialist I : Performs difficult and complex work requiring strong technical skills and significant knowledge and experience within the functional area or specific engineering discipline. Does not function as a technician in modifying, operating, or maintaining systems or equipment. Provides expert technical support, direction, and advice in analyzing and evaluating systems, equipment, and programs. Plans and conducts work requiring judgment in the independent evaluation, selection, adaptation, and modification of standard techniques, procedures, and criteria. Devises new approaches to problems encountered and develops engineering criteria, ensuring compliance with design criteria and standards. Implements technology within an engineering field. Focuses on the practical application of engineering theories. Determines how to make the designs and plans of engineer's work. Applies scientific and engineering principles and methods, along with technical skills, to support engineering activities. May perform product improvement, testing, field engineering, development, manufacturing construction systems development, quality control, and operational engineering. May perform some design and theoretical work but does not possess the educational background to function as an engineer. May perform the same work as titled Engineers but possesses an engineering degree which is not ABET accredited. May provide technical project management, including scoping, scheduling, budget development, cost tracking, and oversight of complex projects to meet cost and time objectives. Technical Specialist II : In addition to the responsibilities listed for Technical Specialist I, the Technical Specialist II will : Serve at the intermediate and fully proficient level in the Technical Specialist series Be distinguished from the Technical Specialist I by increased complexity in the application of technical and engineering skills and knowledge Sr. Technical Specialist : In addition to the responsibilities listed for Technical Specialist II, the Sr. Technical Specialist will : Serve as the top progression level in the Technical Specialist series Be distinguished from the Technical Specialist 2 by the increased complexity in the application of technical and engineering skills and knowledge Relocation assistance for this position is available dependent upon meeting eligibility requirements. QUALIFICATIONS Technical Specialist 1 : 0-2 years of relevant experience and competencies in applicable discipline. Basic knowledge of engineering principles, theories, and practices. Ability to learn and successfully apply basic knowledge, techniques, skills, and modern tools of mathematics, science, engineering, and technology to solve broadly-defined engineering problems appropriate to the discipline. Ability to learn and design systems, components, or processes meeting specified needs for broadly-defined engineering problems appropriate to the discipline. Good oral, written, and graphical communication skills required, including basic technical writing skills. Ability to learn and conduct standard tests, measurements, and experiments. Ability to function as a member on a technical team. Organizational skills. Ability to prioritize and manage multiple tasks. Basic knowledge of computers, keyboarding skills, and the use of Microsoft Office programs and applicable software programs. Demonstrates questioning attitude, problem solving, analytical, and abstract thinking skills. Technical Specialist 2 : In addition to the qualifications listed for the Technical Specialist 1 - Compression, the Sr Technical Specialist - Compression will possess the following: 3 years of relevant experience and demonstrated competencies in applicable discipline Knowledge of engineering principles, theories and practices Ability to apply knowledge, techniques, skills, and modern tools of mathematics, science, engineering, and technology to solve broadly defined engineering problems appropriate to the discipline Ability to design systems, components, or processes, meeting specified needs for broadly defined engineering problems appropriate to the discipline Effective oral, written, and graphical communication skills, including technical writing Ability to identify and use appropriate technical literature Ability to conduct standard tests, measurements, and experiments Ability to analyze and interpret results to improve processes Ability to function effectively independently and as a member on a technical team Organizational and project management skills Proficient personal computer skills, including knowledge of applicable software programs Sr. Technical Specialist : In addition to the qualifications listed for the Technical Specialist 2 - Compression, the Sr Technical Specialist - Compression will possess the following: 5+ years of relevant experience and demonstrated competencies in applicable discipline. Thorough knowledge of turbines and centrifugal compressors Programming experience preferably with RS Logix 5000 Ability to use and interpret drawings, schematics, technical data and similar documentation Working knowledge of applicable regulations (DOT, EPA, OSHA, etc.), engineering standards, policies and procedures Excellent analytical skills necessary to identify, evaluate and resolve mechanical problems Strong computer skills (Word, Excel, etc.) and ability to learn new applications Effective oral and written communication skills Effective analytical, problem-solving, and decision-making skills Ability to prioritize and handle multiple tasks and projects concurrently Ability to work effectively with others in a team environment Education Bachelor (Typically four years of related . click apply for full job details

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are looking for a highly skilled Data Scientist to join the P&C Underwriting Data Science team. This role will be tackling some of our most challenging analytical problems in P&C Underwriting by experimenting with data, prototyping statistical models, and deploying new data science products in operations. We're looking for someone with a high level of curiosity that can ask the right questions and has the technical skills to test business hypothesis quickly in an iterative way. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Plano, TX, Tampa, FL or Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business. Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value. Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs. Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework. Composes technical documents for knowledge persistence, risk management, and technical review audiences. Assesses business needs to propose/recommend analytical and modeling projects to add business value. Participates in the prioritization of analytics and modeling problems/research efforts with business and analytics leaders. Contributes to the development of a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data. Translates business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations. Works closely with Data Engineering, IT, the business, and other internal stakeholders to deploy production-ready analytical assets that are aligned with the customer's vision and specifications while being consistent with modeling best practices and model risk management standards. Maintains awareness of cutting-edge techniques. Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Mathematics, Computer Science, Statistics, Economics, Finance, Actuarial Science, Science, Engineering, or quantitative field; OR 4 years of relevant education and/or experience. 4 years of experience in a predictive analytics or data analysis OR Advanced Degree (e.g., Master's, PhD) in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline and 2 years of experience in predictive analytics or data analysis. 2 years of experience in training and validating statistical, physical, machine learning, and other advanced analytics models. 2 years of experience in one or more dynamic scripted language (such as Python, R, etc.) for performing statistical analyses and/or building and scoring AI/ML models. Experience writing code that is easy to follow, well documented, and commented where necessary to explain logic (high code transparency). Experience in querying and preprocessing data from structured and/or unstructured databases using query languages such as SQL, HQL, NoSQL, etc. Experience in working with structured, semi-structured, and unstructured data files such as delimited numeric data files, JSON/XML files, and/or text documents, images, etc. Experience in performing ad-hoc analytics using descriptive, diagnostic, and inferential statistics. Ability to assess regulatory implications and expectations of distinct modeling efforts. Experience with the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic regression, discriminant analysis, support vector machines, decision trees, forest models, etc. Experience with the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc. Experience communicating analytical and modeling results to non-technical business partners with emphasis on business recommendations and actionable applications of results. What sets you apart: Risk modeling experience Experience building and deploying machine learning models in production P&C Insurance domain experience Experience solving data problems with high levels of ambiguity Experience working in a collaborative environment with multiple stakeholders Strong attention to detail Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are looking for a highly skilled Data Scientist to join the P&C Underwriting Data Science team. This role will be tackling some of our most challenging analytical problems in P&C Underwriting by experimenting with data, prototyping statistical models, and deploying new data science products in operations. We're looking for someone with a high level of curiosity that can ask the right questions and has the technical skills to test business hypothesis quickly in an iterative way. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Plano, TX, Tampa, FL or Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business. Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value. Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs. Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework. Composes technical documents for knowledge persistence, risk management, and technical review audiences. Assesses business needs to propose/recommend analytical and modeling projects to add business value. Participates in the prioritization of analytics and modeling problems/research efforts with business and analytics leaders. Contributes to the development of a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data. Translates business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations. Works closely with Data Engineering, IT, the business, and other internal stakeholders to deploy production-ready analytical assets that are aligned with the customer's vision and specifications while being consistent with modeling best practices and model risk management standards. Maintains awareness of cutting-edge techniques. Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Mathematics, Computer Science, Statistics, Economics, Finance, Actuarial Science, Science, Engineering, or quantitative field; OR 4 years of relevant education and/or experience. 4 years of experience in a predictive analytics or data analysis OR Advanced Degree (e.g., Master's, PhD) in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline and 2 years of experience in predictive analytics or data analysis. 2 years of experience in training and validating statistical, physical, machine learning, and other advanced analytics models. 2 years of experience in one or more dynamic scripted language (such as Python, R, etc.) for performing statistical analyses and/or building and scoring AI/ML models. Experience writing code that is easy to follow, well documented, and commented where necessary to explain logic (high code transparency). Experience in querying and preprocessing data from structured and/or unstructured databases using query languages such as SQL, HQL, NoSQL, etc. Experience in working with structured, semi-structured, and unstructured data files such as delimited numeric data files, JSON/XML files, and/or text documents, images, etc. Experience in performing ad-hoc analytics using descriptive, diagnostic, and inferential statistics. Ability to assess regulatory implications and expectations of distinct modeling efforts. Experience with the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic regression, discriminant analysis, support vector machines, decision trees, forest models, etc. Experience with the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc. Experience communicating analytical and modeling results to non-technical business partners with emphasis on business recommendations and actionable applications of results. What sets you apart: Risk modeling experience Experience building and deploying machine learning models in production P&C Insurance domain experience Experience solving data problems with high levels of ambiguity Experience working in a collaborative environment with multiple stakeholders Strong attention to detail Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are looking for a highly skilled Data Scientist to join the P&C Underwriting Data Science team. This role will be tackling some of our most challenging analytical problems in P&C Underwriting by experimenting with data, prototyping statistical models, and deploying new data science products in operations. We're looking for someone with a high level of curiosity that can ask the right questions and has the technical skills to test business hypothesis quickly in an iterative way. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Plano, TX, Tampa, FL or Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business. Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value. Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs. Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework. Composes technical documents for knowledge persistence, risk management, and technical review audiences. Assesses business needs to propose/recommend analytical and modeling projects to add business value. Participates in the prioritization of analytics and modeling problems/research efforts with business and analytics leaders. Contributes to the development of a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data. Translates business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations. Works closely with Data Engineering, IT, the business, and other internal stakeholders to deploy production-ready analytical assets that are aligned with the customer's vision and specifications while being consistent with modeling best practices and model risk management standards. Maintains awareness of cutting-edge techniques. Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Mathematics, Computer Science, Statistics, Economics, Finance, Actuarial Science, Science, Engineering, or quantitative field; OR 4 years of relevant education and/or experience. 4 years of experience in a predictive analytics or data analysis OR Advanced Degree (e.g., Master's, PhD) in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline and 2 years of experience in predictive analytics or data analysis. 2 years of experience in training and validating statistical, physical, machine learning, and other advanced analytics models. 2 years of experience in one or more dynamic scripted language (such as Python, R, etc.) for performing statistical analyses and/or building and scoring AI/ML models. Experience writing code that is easy to follow, well documented, and commented where necessary to explain logic (high code transparency). Experience in querying and preprocessing data from structured and/or unstructured databases using query languages such as SQL, HQL, NoSQL, etc. Experience in working with structured, semi-structured, and unstructured data files such as delimited numeric data files, JSON/XML files, and/or text documents, images, etc. Experience in performing ad-hoc analytics using descriptive, diagnostic, and inferential statistics. Ability to assess regulatory implications and expectations of distinct modeling efforts. Experience with the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic regression, discriminant analysis, support vector machines, decision trees, forest models, etc. Experience with the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc. Experience communicating analytical and modeling results to non-technical business partners with emphasis on business recommendations and actionable applications of results. What sets you apart: Risk modeling experience Experience building and deploying machine learning models in production P&C Insurance domain experience Experience solving data problems with high levels of ambiguity Experience working in a collaborative environment with multiple stakeholders Strong attention to detail Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are looking for a highly skilled Data Scientist to join the P&C Underwriting Data Science team. This role will be tackling some of our most challenging analytical problems in P&C Underwriting by experimenting with data, prototyping statistical models, and deploying new data science products in operations. We're looking for someone with a high level of curiosity that can ask the right questions and has the technical skills to test business hypothesis quickly in an iterative way. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Plano, TX, Tampa, FL or Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business. Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value. Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs. Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework. Composes technical documents for knowledge persistence, risk management, and technical review audiences. Assesses business needs to propose/recommend analytical and modeling projects to add business value. Participates in the prioritization of analytics and modeling problems/research efforts with business and analytics leaders. Contributes to the development of a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data. Translates business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations. Works closely with Data Engineering, IT, the business, and other internal stakeholders to deploy production-ready analytical assets that are aligned with the customer's vision and specifications while being consistent with modeling best practices and model risk management standards. Maintains awareness of cutting-edge techniques. Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Mathematics, Computer Science, Statistics, Economics, Finance, Actuarial Science, Science, Engineering, or quantitative field; OR 4 years of relevant education and/or experience. 4 years of experience in a predictive analytics or data analysis OR Advanced Degree (e.g., Master's, PhD) in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline and 2 years of experience in predictive analytics or data analysis. 2 years of experience in training and validating statistical, physical, machine learning, and other advanced analytics models. 2 years of experience in one or more dynamic scripted language (such as Python, R, etc.) for performing statistical analyses and/or building and scoring AI/ML models. Experience writing code that is easy to follow, well documented, and commented where necessary to explain logic (high code transparency). Experience in querying and preprocessing data from structured and/or unstructured databases using query languages such as SQL, HQL, NoSQL, etc. Experience in working with structured, semi-structured, and unstructured data files such as delimited numeric data files, JSON/XML files, and/or text documents, images, etc. Experience in performing ad-hoc analytics using descriptive, diagnostic, and inferential statistics. Ability to assess regulatory implications and expectations of distinct modeling efforts. Experience with the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic regression, discriminant analysis, support vector machines, decision trees, forest models, etc. Experience with the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc. Experience communicating analytical and modeling results to non-technical business partners with emphasis on business recommendations and actionable applications of results. What sets you apart: Risk modeling experience Experience building and deploying machine learning models in production P&C Insurance domain experience Experience solving data problems with high levels of ambiguity Experience working in a collaborative environment with multiple stakeholders Strong attention to detail Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The System Administrator III, Health Systems (Epic MyChart) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic MyChart) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: Senior individual-contributor role within Kaiser Permanente's Developer Experience / DevSecOps Platform team, serving as technical authority and strategist for enterprise AI developer enablement. Leads through expertise and influence (non-people-manager), owning the GitHub platform ecosystem and AI-assisted developer tooling to deliver faster, safer, and more productive software development. Defines enterprise strategy for AI-assisted tools-GitHub Copilot, Claude Code, Cursor, and emerging solutions-in partnership with KP's AI Council and Enterprise Architecture. Designs and executes hands-on proofs of concept evaluating technical fit, security posture, and developer impact, collaborating with Information Security, Privacy, and Legal on risk and compliance. Delivers actionable adoption or retirement recommendations and operationalizes approved platforms under established standards. Owns GitHub Enterprise and AI tool platforms, defining standards, best practices, and guardrails enabling scalable, secure DevSecOps and AI-assisted workflows. Establishes governance, usage policies, lifecycle management, cost and chargeback models, and budget transparency, while managing vendor relationships, contracts, renewals, and roadmap alignment. Acts as developer advocate-leading training, enablement, documentation, and communities of practice, and representing developer needs to stakeholders. Defines and tracks productivity and quality metrics, measuring AI tooling impact on delivery speed, code quality, and ROI, communicating outcomes to senior leadership. Job Summary: This senior level employee is primarily responsible for influencing and leveraging the technical direction of integrated business and/or enterprise application solutions and for serving as an expert for technical teams. This employee is accountable for ensuring software solutions are managed with full adherence to industry best practices. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Provides insight into recommendations for complex technical solutions that meet design and functional needs. Serves as an expert for innovative technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides technical expertise for the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by providing insight, guidance, and an escalation point for the design and coding of component-based applications. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Derives an overall strategy of data management, within an established Information Architecture, that supports the business model. Identifies information structures and detail to enable the development and secure operation of new information services. Takes overall responsibility for planning effective information storage, sharing, and publishing within the organization. Sets strategies for effective use of database technology taking account of the complex interrelations between hardware/software. Provides specialist expertise in the development, use, or operation of database management system tools and facilities. Provides expert knowledge in the selection, provision, and use of database architectures, software, and facilities, typically taking responsibility for a team of technical staff. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Provides expertise and guidance to team members for systems incident responses for complex issues. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Maintains and enhances technical expertise and knowledge of industry trends by attending participating conferences, and developing a network with other IT industry experts. Leads consultation efforts to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Provides expert technical advice and recommendations to others within the organization on matters related to software engineering, including market trends, and new programs and applications. Reviews and verifies resource estimates for complex technical design, coding, and testing efforts. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions, serving as an escalation point for complex or unresolved issues related to requirements translation. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Minimum Qualifications: Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum four (4) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Technical Summary The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements. Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support. Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Tech Summary: The Product Manager IV serves as a strategic piece within KP's Digital organization, supporting the evolution of enterprise web and mobile experiences that enable members, patients, consumers, and internal business partners to engage seamlessly across digital channels. This role is responsible for driving product strategy, roadmap planning, and execution for shared platform capabilities that power KP's digital ecosystem, ensuring consistency, scalability, accessibility, and operational excellence across consumer-facing experiences. Working at the intersection of business strategy, customer experience, and technology, the Product Manager IV partners closely with stakeholders across Digital Product, Marketing, Experience Design, Analytics, Engineering, Content Management, and Enterprise Programs to identify priorities, define product requirements, and deliver capabilities that advance organizational objectives. The role supports the modernization of digital platforms and shared services while enabling key capabilities such as personalization, experimentation, analytics, content management, customer engagement, and Adobe Experience Platform (AEP) adoption. As a product manager, this position is accountable for backlog governance, roadmap development, prioritization frameworks, and value-based decision making to ensure investments align with enterprise goals and customer needs. The Product Manager IV leverages data, customer insights, and business outcomes to inform product strategy, validate opportunities, and drive continuous optimization across KP's web and mobile channels. This role also plays a critical part in supporting enterprise initiatives, including rebranding efforts, customer retention strategies, and Over-Age Dependent programs, by delivering reusable digital capabilities and targeted experiences at scale. Through strong cross-functional leadership, stakeholder management, risk mitigation, and dependency coordination, the Product Manager IV ensures successful delivery of platform enhancements that improve digital experiences, accelerate innovation, and support KP's long-term digital transformation objectives. Product Management Capability Focus Areas This role demonstrates leadership across the following core product management disciplines: Product Strategy & Vision: Define and evolve the strategic direction for enterprise digital platform capabilities and shared services. Roadmap Management: Develop, communicate, and prioritize product roadmaps aligned with business and customer outcomes. Platform Product Management: Manage reusable digital components, foundational services, and modernization initiatives used across web and mobile applications. Customer Experience Optimization: Enable personalization, experimentation, content delivery, and digital engagement capabilities that improve customer experiences. Data-Driven Decision Making: Utilize analytics, customer insights, performance metrics, and experimentation results to prioritize investments and measure success. Stakeholder Management & Influence: Align diverse business, technology, design, marketing, and operational stakeholders around a common product vision. Agile Product Delivery: Own backlog prioritization, requirements definition, release planning, and product governance across cross-functional teams. Digital Platform Enablement: Support enterprise capabilities including AEP, content management systems, design systems, accessibility standards, and digital experience platforms. Enterprise Program Leadership: Coordinate complex initiatives involving multiple teams, dependencies, and organizational priorities. Operational Excellence & Governance: Establish standards, processes, and measurement frameworks that ensure scalable and sustainable digital product delivery. Job Summary: This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups across the organization, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for performing internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback. Defines product strategy and vision, and develops product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. Serves as a facilitator for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborating with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; and adhering to enterprise compliance standards and managing technology risks appropriately. Performs internal and external discovery for new and existing products by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap. Tracks outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards and assessing KPI alignment; and developing and/or maintaining ad hoc reports, status updates, and presentation decks for key stakeholders. Partners with product team members to solve user problems by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and collaborating on competitive and user research/testing, experimentation, and/or design thinking initiatives. Minimum Qualifications: Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. Minimum one (1) year experience in a leadership role with or without direct reports.

Technical Summary: The Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Epic Systems Analyst III leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible and the selected candidate will be required to report to the assigned office in Greensboro, NC 3 days per week. Technical Summary: The System Administrator IV, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator IV, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Technical Summary The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements. Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support. Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC up to 3 days per week. Technical Summary: This senior level IT Consultant serves within the DevSecOps Platform and Automation Services organization, with a primary focus on providing project and program level oversight of our key strategic initiatives - specifically our Dev2030 and Internal Developer Portal activities. This role blends SAFe Agile Scrum Master facilitation, project/program management across technical and financial logistical areas, and business management activities. This individual will be required to work closely with engineering, platform, security, vendor partners, and developer experience teams to translate standards, developer needs, and business objectives into key artifacts, well prioritized features, and user stories. As a key participant within an agile delivery model, you will take direction from platform architects and senior stakeholders/leaders while providing clear product, program, and project direction to delivery teams. You will champion developer productivity, self service capabilities, and standardized golden paths to accelerate software delivery across the enterprise. Job Summary: This senior level employee is primarily responsible for leading the ITSM process implementation, evaluating risk matters within IT, and ensuring contingency procedures are followed and maintained. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Drives ITSM process and/or service implementation for designated ITSM initiatives by leading or directing team members in the documentation of process and/or service requirements and acceptance criteria from process owners and key stakeholders; and guiding and influencing leadership in the development of the ITSM strategy. Partners with leadership to help define goals, objectives, deliverables, and guardrails within the governance framework to ensure the development and implementation of efficient, effective, measurable, and sustainable processes and/or services. Ensures accuracy and completeness of release notes, training materials, and documentation within appropriate repositories. Drives the execution of ITSM roadmaps to ensure that processes and/or services are aligned with stakeholder needs. Partners with IT functions and process/service users to lead the development and implementation of performance metrics and measurement tools. Leads ITSM process and/or service improvement efforts for designated initiatives by cultivating strong collaborative working relationships with cross-functional teams on process improvement projects. Evaluates business needs, organizational characteristics, and industry best-practices to identify gaps or deficiencies in new and existing processes, services, and service portfolios and makes recommendations for improvements or enhancements as appropriate. Develops, documents, maintains, and audits ITSM processes and procedures. Makes decisions regarding process and/or service improvements and third-party tools for implementation. Works with cross-functional stakeholders (for example, IT and business partners) to create alignment, synergy, and application of standardized processes and/or services and procedures. Ensures appropriate training is delivered to users (e.g., end-users, service/process delivery teams) to drive proper process and/or service execution. Designs and oversees the validation of performance metrics against success criteria to ensure effective control of expected deliverables. Provides recommendations and makes decisions for mitigating process and/or service performance deficiencies. Investigates complex, highly visible performance deviations to drive adherence with defined ITSM policies and procedures. Advocates and drives compliance with ITSM policies and procedures across the enterprise. Assists with negotiation of statements of work (SOWs) with service providers related to the development, implementation, delivery, and/or maintenance of ITSM processes, services, and/or tools. Minimum Qualifications: Minimum four (4) years in a leadership role working with process or service teams. Bachelors Degree in CIS, Business Administration, or related field and Minimum eight (8) years IT experience, including Minimum four (4) years implementing or supporting ITSM processes or services. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements: