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System Technician
Firefly Wenatchee, Washington
Job Description Job Description Systems Technician Job Description Position Summary We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service. Primary Responsibilities Deliver Professional Client Support and Service Respond to service requests in a timely and professional manner. Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines. Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work. Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment. Deploy and Configure Systems and Equipment Setup and install workstations; support client transfer of data and software. Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards. Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate. Setup, install, and troubleshoot network equipment (firewalls, switches, access points). Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes. Troubleshoot and Repair Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients. Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing. Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope. Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments. Plan and Review Client Environment Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work. Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services. Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes. Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning. Maintain Standards and Documentation Follow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off. Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records. Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed. Core Competencies Servant Mindset Humility Ownership Team-First Approach Curiosity and Drive Qualifications Associate's or above in IT, Computer Science, or related field (preferred but not mandatory). Minimum 3 years of experience as a Systems Technician, with MSP background preferred. Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server , Azure, SharePoint). Experience with network infrastructure components like firewalls, access points, and switches; SonicWall and Ubiquiti strongly preferred. Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous. Valid driver's license and ability to travel locally to client sites as needed. Success in This Role Looks Like A successful Systems Technician consistently delivers reliable technical support, builds meaningful trust with clients and colleagues, and helps organizations solve business challenges through stable, secure, and well-managed systems. They are proactive, organized, and driven by creating value for clients rather than simply closing tickets. They take ownership of outcomes, communicate effectively, document thoroughly so teammates can pick up where they left off, and contribute to the continual improvement of the team's service and the long-term success of the company. Company Description Company Description
08/25/2026
Full time
Job Description Job Description Systems Technician Job Description Position Summary We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service. Primary Responsibilities Deliver Professional Client Support and Service Respond to service requests in a timely and professional manner. Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines. Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work. Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment. Deploy and Configure Systems and Equipment Setup and install workstations; support client transfer of data and software. Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards. Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate. Setup, install, and troubleshoot network equipment (firewalls, switches, access points). Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes. Troubleshoot and Repair Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients. Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing. Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope. Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments. Plan and Review Client Environment Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work. Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services. Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes. Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning. Maintain Standards and Documentation Follow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off. Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records. Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed. Core Competencies Servant Mindset Humility Ownership Team-First Approach Curiosity and Drive Qualifications Associate's or above in IT, Computer Science, or related field (preferred but not mandatory). Minimum 3 years of experience as a Systems Technician, with MSP background preferred. Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server , Azure, SharePoint). Experience with network infrastructure components like firewalls, access points, and switches; SonicWall and Ubiquiti strongly preferred. Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous. Valid driver's license and ability to travel locally to client sites as needed. Success in This Role Looks Like A successful Systems Technician consistently delivers reliable technical support, builds meaningful trust with clients and colleagues, and helps organizations solve business challenges through stable, secure, and well-managed systems. They are proactive, organized, and driven by creating value for clients rather than simply closing tickets. They take ownership of outcomes, communicate effectively, document thoroughly so teammates can pick up where they left off, and contribute to the continual improvement of the team's service and the long-term success of the company. Company Description Company Description
Telecommunications Technician I, II, III.
Local Low Voltage Company Nashville, Tennessee
Job Description Job Description Low Voltage Technician Looking for Performers (Nashville TN Based Company) All Low Voltage Technicians Low Voltage Technicians (All Levels) Low Voltage Experience experience installing Low Voltage Cabling, Voice, Data and Fiber Optic Cabling. and or Electrician with LLE or CE Local Low Voltage Company is currently hiring all levels of commercial low voltage technicians for immediate opportunities in the Nashville area. If you have experience in any of the following, you are encouraged email a resume. Job Description: - Level I Voice/Data Tech (6 months to 2 yrs. of experience) Familiar with all EIA/TIA standards. Capable of identifying, pulling and labeling Cat3, 5, 5e, Cat 6 and fiber optic cable. Installing support structures (J-hooks, support rings, cable slings and cable tray / ladder rack). Termination of work station outlets (110 style). These techs potentially have some exposure to closet dressing, termination of closet equipment and multi-pair color code terminations. Some exposure to the "dummy" end of some test kits. Such as Fluke DTX. - Level II Voice/Data Tech (2 year to 4 years experience) Familiar with all EIA/TIA standards. Capable of identifying, pulling and labeling Cat3, 5, 5e, Cat 6 and fiber optic cable. Installing support structures (J-hooks, support rings, cable slings and cable tray / ladder rack). Termination of work station outlets and closet equipment (110 & 66 blocks, Bix & Krone Hardware). These techs have some exposure fiber terminations. Experience with both ends of basic level testing as well as high level testing and documentation. Termination experience with Multi-pair / strand cable (Copper and fiber). Capable of reading blue prints, identifying cable paths. Computer Exp, for Surveys minor Network Changes. - Level III Voice/Data Tech (5 years + ) Capable of performing all above mentioned tasks including but not limited to leading small to large crews. Able to Troubleshoot, Voice Analog and Digital Phone Systems, Exp with Troubleshooting VOIP Phone Systems. High level testing and documentation experience required. Must be able to Pass a criminal Background Check, Clean Driving History and Drug Testing. Company Description Nashville / Mt Juliet Local Low Voltage / Technology Company. Company Description Nashville / Mt Juliet Local Low Voltage / Technology Company.
08/25/2026
Full time
Job Description Job Description Low Voltage Technician Looking for Performers (Nashville TN Based Company) All Low Voltage Technicians Low Voltage Technicians (All Levels) Low Voltage Experience experience installing Low Voltage Cabling, Voice, Data and Fiber Optic Cabling. and or Electrician with LLE or CE Local Low Voltage Company is currently hiring all levels of commercial low voltage technicians for immediate opportunities in the Nashville area. If you have experience in any of the following, you are encouraged email a resume. Job Description: - Level I Voice/Data Tech (6 months to 2 yrs. of experience) Familiar with all EIA/TIA standards. Capable of identifying, pulling and labeling Cat3, 5, 5e, Cat 6 and fiber optic cable. Installing support structures (J-hooks, support rings, cable slings and cable tray / ladder rack). Termination of work station outlets (110 style). These techs potentially have some exposure to closet dressing, termination of closet equipment and multi-pair color code terminations. Some exposure to the "dummy" end of some test kits. Such as Fluke DTX. - Level II Voice/Data Tech (2 year to 4 years experience) Familiar with all EIA/TIA standards. Capable of identifying, pulling and labeling Cat3, 5, 5e, Cat 6 and fiber optic cable. Installing support structures (J-hooks, support rings, cable slings and cable tray / ladder rack). Termination of work station outlets and closet equipment (110 & 66 blocks, Bix & Krone Hardware). These techs have some exposure fiber terminations. Experience with both ends of basic level testing as well as high level testing and documentation. Termination experience with Multi-pair / strand cable (Copper and fiber). Capable of reading blue prints, identifying cable paths. Computer Exp, for Surveys minor Network Changes. - Level III Voice/Data Tech (5 years + ) Capable of performing all above mentioned tasks including but not limited to leading small to large crews. Able to Troubleshoot, Voice Analog and Digital Phone Systems, Exp with Troubleshooting VOIP Phone Systems. High level testing and documentation experience required. Must be able to Pass a criminal Background Check, Clean Driving History and Drug Testing. Company Description Nashville / Mt Juliet Local Low Voltage / Technology Company. Company Description Nashville / Mt Juliet Local Low Voltage / Technology Company.
AV Technician Helper- Ayudante de Técnico de Instalación AV
Tele-Pro Communications Mission, Texas
Job Description Job Description About the Position Descripción del Puesto ENGLISH Telepro Communications is looking for motivated individuals to join our Audio Visual (AV) Installation Team. We are hiring both experienced AV Technicians and Technician Helpers who are eager to learn the trade. Our team installs professional AV systems in schools, theaters, auditoriums, conference rooms, and other commercial facilities. If you enjoy working with your hands, learning new technology, and traveling to different job sites, we'd love to meet you. ESPAÑOL Telepro Communications está buscando personas motivadas para unirse a nuestro equipo de Instalación de Audio y Video (AV). Estamos contratando tanto Técnicos con experiencia como Ayudantes de Técnico con deseos de aprender el oficio. Nuestro equipo instala sistemas profesionales de audio y video en escuelas, teatros, auditorios, salas de conferencias y edificios comerciales. Si te gusta trabajar con herramientas, aprender nuevas tecnologías y viajar a diferentes proyectos, queremos conocerte! Responsibilities Responsabilidades ENGLISH Install televisions, projectors, projection screens, speakers, microphones, and AV equipment. Pull and terminate low-voltage cable. Mount equipment racks, displays, and hardware. Read installation drawings and follow project specifications. Test and troubleshoot AV systems. Maintain a safe and organized work area. Travel to project sites as needed. ESPAÑOL Instalar televisores, proyectores, pantallas, bocinas, micrófonos y equipos audiovisuales. Instalar y terminar cableado de bajo voltaje. Montar racks, pantallas y equipos AV. Seguir planos y especificaciones del proyecto. Probar y solucionar fallas básicas en los sistemas. Mantener el área de trabajo limpia y segura. Viajar a diferentes proyectos cuando sea necesario. Qualifications Requisitos ENGLISH Experience in AV, low-voltage, electrical, security, or structured cabling is preferred but not required. We are willing to train motivated individuals with no experience. Ability to use hand and power tools. Comfortable working on ladders and lifts. Ability to lift 50+ lbs. Reliable transportation and dependable attendance. Positive attitude and willingness to learn. ESPAÑOL Se prefiere experiencia en AV, cableado de bajo voltaje, electricidad, seguridad o cableado estructurado, pero no es obligatoria. Capacitamos a personas responsables con ganas de aprender. Capacidad para utilizar herramientas manuales y eléctricas. Comodidad para trabajar en escaleras y plataformas elevadas. Capacidad para levantar más de 50 libras. Transporte confiable y buena asistencia. Excelente actitud y disposición para aprender. Company Description Telepro Communications is a low voltage and communications company based in Mission, Texas. We provide installation, service, and support for communication systems, intercom systems, paging systems, structured cabling, and other low voltage solutions throughout the Rio Grande Valley. We take pride in delivering dependable service, quality workmanship, and professional support to our customers. Our team works on a variety of commercial and field projects, giving employees the opportunity to grow their skills, gain hands-on experience, and be part of a team-focused work environment. Company Description Telepro Communications is a low voltage and communications company based in Mission, Texas. We provide installation, service, and support for communication systems, intercom systems, paging systems, structured cabling, and other low voltage solutions throughout the Rio Grande Valley. We take pride in delivering dependable service, quality workmanship, and professional support to our customers. Our team works on a variety of commercial and field projects, giving employees the opportunity to grow their skills, gain hands-on experience, and be part of a team-focused work environment.
08/25/2026
Full time
Job Description Job Description About the Position Descripción del Puesto ENGLISH Telepro Communications is looking for motivated individuals to join our Audio Visual (AV) Installation Team. We are hiring both experienced AV Technicians and Technician Helpers who are eager to learn the trade. Our team installs professional AV systems in schools, theaters, auditoriums, conference rooms, and other commercial facilities. If you enjoy working with your hands, learning new technology, and traveling to different job sites, we'd love to meet you. ESPAÑOL Telepro Communications está buscando personas motivadas para unirse a nuestro equipo de Instalación de Audio y Video (AV). Estamos contratando tanto Técnicos con experiencia como Ayudantes de Técnico con deseos de aprender el oficio. Nuestro equipo instala sistemas profesionales de audio y video en escuelas, teatros, auditorios, salas de conferencias y edificios comerciales. Si te gusta trabajar con herramientas, aprender nuevas tecnologías y viajar a diferentes proyectos, queremos conocerte! Responsibilities Responsabilidades ENGLISH Install televisions, projectors, projection screens, speakers, microphones, and AV equipment. Pull and terminate low-voltage cable. Mount equipment racks, displays, and hardware. Read installation drawings and follow project specifications. Test and troubleshoot AV systems. Maintain a safe and organized work area. Travel to project sites as needed. ESPAÑOL Instalar televisores, proyectores, pantallas, bocinas, micrófonos y equipos audiovisuales. Instalar y terminar cableado de bajo voltaje. Montar racks, pantallas y equipos AV. Seguir planos y especificaciones del proyecto. Probar y solucionar fallas básicas en los sistemas. Mantener el área de trabajo limpia y segura. Viajar a diferentes proyectos cuando sea necesario. Qualifications Requisitos ENGLISH Experience in AV, low-voltage, electrical, security, or structured cabling is preferred but not required. We are willing to train motivated individuals with no experience. Ability to use hand and power tools. Comfortable working on ladders and lifts. Ability to lift 50+ lbs. Reliable transportation and dependable attendance. Positive attitude and willingness to learn. ESPAÑOL Se prefiere experiencia en AV, cableado de bajo voltaje, electricidad, seguridad o cableado estructurado, pero no es obligatoria. Capacitamos a personas responsables con ganas de aprender. Capacidad para utilizar herramientas manuales y eléctricas. Comodidad para trabajar en escaleras y plataformas elevadas. Capacidad para levantar más de 50 libras. Transporte confiable y buena asistencia. Excelente actitud y disposición para aprender. Company Description Telepro Communications is a low voltage and communications company based in Mission, Texas. We provide installation, service, and support for communication systems, intercom systems, paging systems, structured cabling, and other low voltage solutions throughout the Rio Grande Valley. We take pride in delivering dependable service, quality workmanship, and professional support to our customers. Our team works on a variety of commercial and field projects, giving employees the opportunity to grow their skills, gain hands-on experience, and be part of a team-focused work environment. Company Description Telepro Communications is a low voltage and communications company based in Mission, Texas. We provide installation, service, and support for communication systems, intercom systems, paging systems, structured cabling, and other low voltage solutions throughout the Rio Grande Valley. We take pride in delivering dependable service, quality workmanship, and professional support to our customers. Our team works on a variety of commercial and field projects, giving employees the opportunity to grow their skills, gain hands-on experience, and be part of a team-focused work environment.
Triage Technician
Lightedge Bellville, Texas
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
08/25/2026
Full time
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Technology Systems Technician Level I - III
Great River Resort & Casino Burlington, Iowa
Job Description Job Description System Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience. System Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The System Technician II role is a frontline, customer facing position. This experienced role is primarily responsible for entitlement management, equipment maintenance, compliance auditing, computer and peripheral deployment, alert monitoring, and problem resolution. Essential Duties & Responsibilities Entitlement services - Manage changes related to physical and logical access. This is done by applying access and permissions based on requirements evaluation and developing solutions to achieve system functions per the requirement specifications. Procurement - Gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by designing system images, testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and evaluation techniques. Patch management - Assist with patch management by creating, testing, and deploying security and software version updates to company computing assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling - Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority. This includes assisting with workload prioritization as well as ensuring that key findings / developed solutions are documented. On call duties - Participate in the after-hours on call rotation to investigate and examine system alarms, respond to critical end user technical needs, and remediate business impacting events. Monitoring - Actively monitor company technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. Compliance auditing - Assist with regular and ongoing compliance audit review related to entitlement review, log evaluation, and security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Manage the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with vendors to maintain the necessary supplies, maintenance kits, adding/ removing equipment from coverage, and problem resolution. Move Add Change - Manage directory services as it pertains to user rights and permissions, email distribution groups, and security entitlement. Apply change management when delivering application and database specific modifications requested by end users. Coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - Manage problem resolution activities with 3rd party vendors including ticket creation and remote access. Monitor workload of other team members and assist others to help shorten timeframes while driving problem resolution. Point of escalation for other team members. Team Mentoring - Offer mentoring guidance to other team members to help further develop their skills through improved evaluation, and diagnostic techniques and effective technical procedures Automation - Design, test, and create software installation packages related to or running on top of machine operating systems as it pertains to software repairs and vendor-supplied patches including documenting the end result / solution. Deployment Systems - Utilize deployment systems to manage assets, create machine images, test application deployment, and complete patch management deployment. Enterprise Backups - Assist with basic backup duties and tape rotation to maintain compliance and perform file restores as needed. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of computer science or management information systems and/or 2 to 3 years of directly related work experience is required. Additional requirements include: Demonstrated knowledge of computer hardware, software, and peripheral equipment. Highly skilled in computer troubleshooting and familiar with imaging. Demonstrated knowledge of patch management in a Microsoft windows operating system environment Intermediate technical knowledge of scripting code using shell scripting tools. Good working knowledge of network monitoring, port level access, equipment replacement with configuration. Good working knowledge of IP phone replacement, configuration, and system monitoring. Comfortable working in Cisco Unified Communications systems preferred. Good working knowledge of entitlement working in a Microsoft environment using Active Directory. Good working knowledge of virtualization. Familiarity with VMWare preferred. Good working knowledge and experience installing and configuring server hardware and associated network equipment, including RAID, SCSI, and I/O topologies. Good working knowledge of the following storage systems concepts: storage area networks, backup systems. Good working knowledge of load balancing, clustering, and high availability environments. Experience in the gaming industry plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple projects and operational tasks simultaneously. Strong customer service skills. Attends all mandatory meetings and training. Occupational certifications (CCNA/CCNP, CNA/CNE, MCSA/MCSE, CompTIA A+) in related field is preferred. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training. Travel may be required to support other Elite Casino Resort properties.
08/25/2026
Full time
Job Description Job Description System Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience. System Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The System Technician II role is a frontline, customer facing position. This experienced role is primarily responsible for entitlement management, equipment maintenance, compliance auditing, computer and peripheral deployment, alert monitoring, and problem resolution. Essential Duties & Responsibilities Entitlement services - Manage changes related to physical and logical access. This is done by applying access and permissions based on requirements evaluation and developing solutions to achieve system functions per the requirement specifications. Procurement - Gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by designing system images, testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and evaluation techniques. Patch management - Assist with patch management by creating, testing, and deploying security and software version updates to company computing assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling - Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority. This includes assisting with workload prioritization as well as ensuring that key findings / developed solutions are documented. On call duties - Participate in the after-hours on call rotation to investigate and examine system alarms, respond to critical end user technical needs, and remediate business impacting events. Monitoring - Actively monitor company technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. Compliance auditing - Assist with regular and ongoing compliance audit review related to entitlement review, log evaluation, and security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Manage the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with vendors to maintain the necessary supplies, maintenance kits, adding/ removing equipment from coverage, and problem resolution. Move Add Change - Manage directory services as it pertains to user rights and permissions, email distribution groups, and security entitlement. Apply change management when delivering application and database specific modifications requested by end users. Coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - Manage problem resolution activities with 3rd party vendors including ticket creation and remote access. Monitor workload of other team members and assist others to help shorten timeframes while driving problem resolution. Point of escalation for other team members. Team Mentoring - Offer mentoring guidance to other team members to help further develop their skills through improved evaluation, and diagnostic techniques and effective technical procedures Automation - Design, test, and create software installation packages related to or running on top of machine operating systems as it pertains to software repairs and vendor-supplied patches including documenting the end result / solution. Deployment Systems - Utilize deployment systems to manage assets, create machine images, test application deployment, and complete patch management deployment. Enterprise Backups - Assist with basic backup duties and tape rotation to maintain compliance and perform file restores as needed. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of computer science or management information systems and/or 2 to 3 years of directly related work experience is required. Additional requirements include: Demonstrated knowledge of computer hardware, software, and peripheral equipment. Highly skilled in computer troubleshooting and familiar with imaging. Demonstrated knowledge of patch management in a Microsoft windows operating system environment Intermediate technical knowledge of scripting code using shell scripting tools. Good working knowledge of network monitoring, port level access, equipment replacement with configuration. Good working knowledge of IP phone replacement, configuration, and system monitoring. Comfortable working in Cisco Unified Communications systems preferred. Good working knowledge of entitlement working in a Microsoft environment using Active Directory. Good working knowledge of virtualization. Familiarity with VMWare preferred. Good working knowledge and experience installing and configuring server hardware and associated network equipment, including RAID, SCSI, and I/O topologies. Good working knowledge of the following storage systems concepts: storage area networks, backup systems. Good working knowledge of load balancing, clustering, and high availability environments. Experience in the gaming industry plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple projects and operational tasks simultaneously. Strong customer service skills. Attends all mandatory meetings and training. Occupational certifications (CCNA/CCNP, CNA/CNE, MCSA/MCSE, CompTIA A+) in related field is preferred. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training. Travel may be required to support other Elite Casino Resort properties.
Triage Technician
Lightedge Burlington, Iowa
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
08/25/2026
Full time
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Triage Technician
Lightedge Shawnee Mission, Kansas
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
08/25/2026
Full time
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
AV Install Technician
Envelop Group Indianapolis, Indiana
Job Description Job Description A part of the Envelop Group family of companies, EnvelopiQ views technology as an enabler that can: reinvent the user experience, streamline operational effectiveness, and smartly evolve current business models. The approach to smartly integrate technology allows customers to leverage the data to create outcomes with impact. The AV Installation Technician is responsible for completing technical installation and management of audiovisual systems, including equipment rack fabrication, site preparation, termination and calibration of audio and video equipment, implementation of control systems and video conference systems. What's in it for you:Competitive payCompany vehicle (after the first 90 days), cell phone, laptop, and tools for business use9 paid holidays each year15 PTO days each year (pro-rated based on hire date)Comprehensive benefits package including medical, dental, vision, disability, and life insurance, 401k contribution, tuition reimbursement, and wellness benefitsOngoing employee engagement activities to promote a team atmosphereContinual on-the-job and formal training including certification opportunitiesWhat you'll do: Collaborate with project team members to ensure seamless execution of AV projects. Efficiently pull multiple wire types to correct location, according to design/drawings, without damaging cables, exceeding conduit fill or bend radius, while conforming to naming standards. Safely rig devices in space, adhering to published safety factors and recommended rigging structures. Accurately terminate cables with correct connector, selects and properly uses the correct connector and tools for each type. Build racks; loads gear/bring cable into a rack, dresses cabling neatly, adheres to signal separation, and paying mind to ergonomics and heat dissipation. Verify performance by testing all aspects of an AV system to ensure the final deliverable meets project expectations. Interpret project documentation (system flow diagrams, elevations, detail plan drawings and schedules) and ensure installation is completed as documented. Perform other duties as assigned. Required skills, knowledge, and abilities: High school diploma or state-recognized GED; Vocational or trade school courses in electrical, electronics, or communication systems preferred. 2+ years of experience performing installation, integration, and troubleshooting AV systems. Ability to understand basic networking, perform firmware update process, load control code to various manufacturer products, and capable of performing basic commissioning tasks. General knowledge and familiarity with building construction, the ability to read and understand construction documents, plans, and specifications is a plus. Excellent verbal and written communication and interpersonal skills. Display proficiency with PC office tools, such as: Microsoft Outlook, Microsoft Word, Microsoft Excel, and Adobe Acrobat. High degree of professionalism, diplomacy, integrity, and flexibility. Physical Demands: Ability to work in a variety of circumstances, including but not limited to standing, walking, bending, kneeling, crouching, crawling, climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. May be required to satisfy requirements imposed by specific projects, customers, or company needs.Must be able to use hand tools, laptop, email, smartphone, and tablet. Must be able to carry and move equipment and tools weighing up to 40 pounds unassisted. Qualified applicants must be legally authorized for employment in the United States without the need for employer-based sponsorship currently or in the future. requirements include a drug test, a driving report, evidence of insurability and a background check. Job Posted by ApplicantPro
08/25/2026
Full time
Job Description Job Description A part of the Envelop Group family of companies, EnvelopiQ views technology as an enabler that can: reinvent the user experience, streamline operational effectiveness, and smartly evolve current business models. The approach to smartly integrate technology allows customers to leverage the data to create outcomes with impact. The AV Installation Technician is responsible for completing technical installation and management of audiovisual systems, including equipment rack fabrication, site preparation, termination and calibration of audio and video equipment, implementation of control systems and video conference systems. What's in it for you:Competitive payCompany vehicle (after the first 90 days), cell phone, laptop, and tools for business use9 paid holidays each year15 PTO days each year (pro-rated based on hire date)Comprehensive benefits package including medical, dental, vision, disability, and life insurance, 401k contribution, tuition reimbursement, and wellness benefitsOngoing employee engagement activities to promote a team atmosphereContinual on-the-job and formal training including certification opportunitiesWhat you'll do: Collaborate with project team members to ensure seamless execution of AV projects. Efficiently pull multiple wire types to correct location, according to design/drawings, without damaging cables, exceeding conduit fill or bend radius, while conforming to naming standards. Safely rig devices in space, adhering to published safety factors and recommended rigging structures. Accurately terminate cables with correct connector, selects and properly uses the correct connector and tools for each type. Build racks; loads gear/bring cable into a rack, dresses cabling neatly, adheres to signal separation, and paying mind to ergonomics and heat dissipation. Verify performance by testing all aspects of an AV system to ensure the final deliverable meets project expectations. Interpret project documentation (system flow diagrams, elevations, detail plan drawings and schedules) and ensure installation is completed as documented. Perform other duties as assigned. Required skills, knowledge, and abilities: High school diploma or state-recognized GED; Vocational or trade school courses in electrical, electronics, or communication systems preferred. 2+ years of experience performing installation, integration, and troubleshooting AV systems. Ability to understand basic networking, perform firmware update process, load control code to various manufacturer products, and capable of performing basic commissioning tasks. General knowledge and familiarity with building construction, the ability to read and understand construction documents, plans, and specifications is a plus. Excellent verbal and written communication and interpersonal skills. Display proficiency with PC office tools, such as: Microsoft Outlook, Microsoft Word, Microsoft Excel, and Adobe Acrobat. High degree of professionalism, diplomacy, integrity, and flexibility. Physical Demands: Ability to work in a variety of circumstances, including but not limited to standing, walking, bending, kneeling, crouching, crawling, climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. May be required to satisfy requirements imposed by specific projects, customers, or company needs.Must be able to use hand tools, laptop, email, smartphone, and tablet. Must be able to carry and move equipment and tools weighing up to 40 pounds unassisted. Qualified applicants must be legally authorized for employment in the United States without the need for employer-based sponsorship currently or in the future. requirements include a drug test, a driving report, evidence of insurability and a background check. Job Posted by ApplicantPro
Triage Technician
Lightedge Kansas City, Missouri
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
08/25/2026
Full time
Job Description Job Description The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. Responsibilities Serve as the initial point of contact for clients experiencing technical issues and their requests Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each Ensure related customer cases are associated properly with major incidents Accurately and professionally document all communication with customers Follow proper escalation procedures to platform engineers during an Perform other duties as assigned Education & Experience High School Diploma or equivalent Empathetic customer service mindset and attitude A superior sense of urgency and customer sentiment Excellent written and verbal communication skills Enjoys teamwork and collaboration Must have excellent problem-solving skills and the ability to prioritize Possess the ability to comprehend and execute documented escalation procedures Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services. Preferred Skills ServiceNow and ITSM experience Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.) IBM Power Technologies (IBM I and AIX) - IBM i Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Part-Time/Full-Time Low Voltage Telecommunications Technician
Protec Solutions LLC East Brunswick, New Jersey
Job Description Job Description Seeking a motivated and dependable Low VoltageTechnician to assist with all kinds of Telecommuniction Installs, maintenance and troubleshooting. Preferred experience: Run, terminate and label cables (Cat5/Cat 6,Fiber) Fiber Optic Installs and testing experience a plus Install and test equipment such as Routers,Patch Panels Switches, Phones and Cameras Communicate professionally with customers and team members Ability to work independently and within a team setting Maintain job site cleanliness and follow safety standards Basic knowledge and ability to work with hand tool Reliable transportation and Valid Driver's License Ability to lift up to 50 lbs Why Join us: Hands on training and skill development provided for motivated candiate Competitive hourly pay based on experience Paid Holidays Opportunity to grow into a long term role
08/25/2026
Full time
Job Description Job Description Seeking a motivated and dependable Low VoltageTechnician to assist with all kinds of Telecommuniction Installs, maintenance and troubleshooting. Preferred experience: Run, terminate and label cables (Cat5/Cat 6,Fiber) Fiber Optic Installs and testing experience a plus Install and test equipment such as Routers,Patch Panels Switches, Phones and Cameras Communicate professionally with customers and team members Ability to work independently and within a team setting Maintain job site cleanliness and follow safety standards Basic knowledge and ability to work with hand tool Reliable transportation and Valid Driver's License Ability to lift up to 50 lbs Why Join us: Hands on training and skill development provided for motivated candiate Competitive hourly pay based on experience Paid Holidays Opportunity to grow into a long term role
Cable/Low Voltage/Networking Technician
Budget Blinds Of the Hamptons/ The North Fork/ Huntington/ Babylon & St James Deer Park, New York
Job Description Job Description About the Position We are seeking a Low Voltage / Networking Technician to support the installation, configuration, and troubleshooting of motorized window treatments and smart-home technology. The ideal candidate has experience with structured cabling, networking, low-voltage systems, Wi-Fi, and electronic devices and is comfortable working in residential environments. Experience with motorized shades or window treatments is a plus, but not required. Responsibilities Install and troubleshoot low-voltage wiring and equipment. Dress and terminate Cat5e/Cat6 and other low-voltage cabling. Install shades and configure network-connected devices. Troubleshoot shade aps to Wi-Fi, Bluetooth, and network connectivity issues. Program and configure motorized shades, blinds, remotes, hubs, and control systems. Assist with smart-home and automation integrations. Test systems and verify proper operation before completing each installation. Identify and resolve motors and wiring, communication, and programming issues. Work with customers to explain system operation and basic troubleshooting. Coordinate with sales and installation teams to ensure projects are completed correctly. Maintain a clean, organized, and professional work area. Ideal Candidate We are looking for someone with experience as a: Cable Technician Network Technician Low Voltage Technician Structured Cabling Technician Home Automation Technician AV Technician Security System Technician Telecommunications Technician Qualifications Experience with low-voltage installation and troubleshooting. Familiarity with Cat5e/Cat6 cabling, connectors, and basic networking. Understanding of routers, switches, Wi-Fi, Bluetooth, and IP-connected devices. Comfortable using hand tools, ladders, testing equipment, and technology. Strong troubleshooting and problem-solving skills. Comfortable using smartphones, tablets, apps, and manufacturer programming tools. Ability to read wiring diagrams, installation instructions, and technical documentation. Excellent attention to detail. Professional appearance and strong customer-service skills. Valid driver's license and reliable transportation. Ability to lift equipment and work on ladders. Window Treatment Experience Is NOT Required If you have a background in networking, cable, low voltage, AV, security, or home automation , we are willing to train the right candidate on the window-treatment products. The key is having the technical ability to understand wiring, connectivity, programming, and troubleshooting . Compensation Competitive compensation based on experience and technical skills. Additional opportunities may be available based on performance and specialized programming/networking expertise. Join Our Team If you're a hands-on technician who enjoys technology, troubleshooting, and working directly with customers , we'd like to hear from you. Apply today with your resume and a brief description of your low-voltage, networking, cabling, or technical experience. Company Description Largest window treatment company in North America Company Description Largest window treatment company in North America
08/25/2026
Full time
Job Description Job Description About the Position We are seeking a Low Voltage / Networking Technician to support the installation, configuration, and troubleshooting of motorized window treatments and smart-home technology. The ideal candidate has experience with structured cabling, networking, low-voltage systems, Wi-Fi, and electronic devices and is comfortable working in residential environments. Experience with motorized shades or window treatments is a plus, but not required. Responsibilities Install and troubleshoot low-voltage wiring and equipment. Dress and terminate Cat5e/Cat6 and other low-voltage cabling. Install shades and configure network-connected devices. Troubleshoot shade aps to Wi-Fi, Bluetooth, and network connectivity issues. Program and configure motorized shades, blinds, remotes, hubs, and control systems. Assist with smart-home and automation integrations. Test systems and verify proper operation before completing each installation. Identify and resolve motors and wiring, communication, and programming issues. Work with customers to explain system operation and basic troubleshooting. Coordinate with sales and installation teams to ensure projects are completed correctly. Maintain a clean, organized, and professional work area. Ideal Candidate We are looking for someone with experience as a: Cable Technician Network Technician Low Voltage Technician Structured Cabling Technician Home Automation Technician AV Technician Security System Technician Telecommunications Technician Qualifications Experience with low-voltage installation and troubleshooting. Familiarity with Cat5e/Cat6 cabling, connectors, and basic networking. Understanding of routers, switches, Wi-Fi, Bluetooth, and IP-connected devices. Comfortable using hand tools, ladders, testing equipment, and technology. Strong troubleshooting and problem-solving skills. Comfortable using smartphones, tablets, apps, and manufacturer programming tools. Ability to read wiring diagrams, installation instructions, and technical documentation. Excellent attention to detail. Professional appearance and strong customer-service skills. Valid driver's license and reliable transportation. Ability to lift equipment and work on ladders. Window Treatment Experience Is NOT Required If you have a background in networking, cable, low voltage, AV, security, or home automation , we are willing to train the right candidate on the window-treatment products. The key is having the technical ability to understand wiring, connectivity, programming, and troubleshooting . Compensation Competitive compensation based on experience and technical skills. Additional opportunities may be available based on performance and specialized programming/networking expertise. Join Our Team If you're a hands-on technician who enjoys technology, troubleshooting, and working directly with customers , we'd like to hear from you. Apply today with your resume and a brief description of your low-voltage, networking, cabling, or technical experience. Company Description Largest window treatment company in North America Company Description Largest window treatment company in North America
Systems Technician
Grand Falls Casino and Golf Resort Larchwood, Iowa
Job Description Job Description The System Technician I role is a front line, customer facing position. This role is primarily responsible for entitlement management, equipment maintenance, compliance auditing, computer and peripheral deployment, alert monitoring, and problem resolution. System Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience. System Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. Entitlement services - Make basic changes related to physical and logical access. This is done by applying access and permissions based on requirements evaluation and developing solutions to achieve system functions per the requirements specifications. Procurement - Gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, recommending a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and evaluation techniques. Patch management - Assist with patch management by testing and deploying security and software version updates to company computing assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling. Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/ developed solutions. On call duties - Participate in the after-hours on call rotation to investigate and examine system alarms, respond to critical end user technical needs, and remediate business impacting events. Monitoring - Actively monitor company technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. Compliance auditing - Assist with regular and ongoing compliance audit review related to entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with vendors to maintain the necessary supplies, maintenance kits, and problem resolution. Move Add Change - Make changes to directory services as it pertains to user rights and permissions, email distribution groups, and security entitlement. Apply change management when delivering application configurations requested by end users. Coordinate changes to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - Communicate issues and assist with resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Test software installation packages related to or running on top of machine operating systems as it pertains to software repairs and vendor-supplied patches including documenting the end result / solution. Deployment Systems - Utilize deployment systems to track assets , test machine images, test application deployment, and complete patch management deployment. Enterprise Backups - Assist with basic backup duties and tape rotation to maintain compliance.
08/25/2026
Full time
Job Description Job Description The System Technician I role is a front line, customer facing position. This role is primarily responsible for entitlement management, equipment maintenance, compliance auditing, computer and peripheral deployment, alert monitoring, and problem resolution. System Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience. System Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. Entitlement services - Make basic changes related to physical and logical access. This is done by applying access and permissions based on requirements evaluation and developing solutions to achieve system functions per the requirements specifications. Procurement - Gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, recommending a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and evaluation techniques. Patch management - Assist with patch management by testing and deploying security and software version updates to company computing assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling. Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/ developed solutions. On call duties - Participate in the after-hours on call rotation to investigate and examine system alarms, respond to critical end user technical needs, and remediate business impacting events. Monitoring - Actively monitor company technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. Compliance auditing - Assist with regular and ongoing compliance audit review related to entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with vendors to maintain the necessary supplies, maintenance kits, and problem resolution. Move Add Change - Make changes to directory services as it pertains to user rights and permissions, email distribution groups, and security entitlement. Apply change management when delivering application configurations requested by end users. Coordinate changes to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - Communicate issues and assist with resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Test software installation packages related to or running on top of machine operating systems as it pertains to software repairs and vendor-supplied patches including documenting the end result / solution. Deployment Systems - Utilize deployment systems to track assets , test machine images, test application deployment, and complete patch management deployment. Enterprise Backups - Assist with basic backup duties and tape rotation to maintain compliance.
AV Technician / Low Voltage Installer
Rosello's Electronics, Inc West Palm Beach, Florida
Job Description Job Description This position is for a skilled, residential, audio/video technician position. The ideal candidate would have a strong industry knowledge of best practices and have high installation standards. They would have a strong understanding of system functions. and diagnose problems associated with home automation systems including Audio/Video, Networks, Security, Shades, Lighting and CCTV. Qualifications: At least 2 years experience in the AV residential field. Ability to work without direct supervision. Knowledge or certification with Crestron & Lutron is a plus. Ability to read construction drawings / blue prints. Must understand networking. Must own and have hand/power/testing tools necessary for the low voltage industry. Must be able to communicate effectively with other staff. Must possess at least a high school diploma or GED equivalency. College Education is a plus. Have valid driver's license and good driving record. Ability to pass a background check. Perform prewire installation in both new and existing construction. Rack fabrication. Development of "as-built" wiring diagrams for both rough-in wire installations and finished system installations. Installation of speakers and controls, TV, phone, and data jacks, head-end structured wiring components. Excellent communication skills (all formats) which includes establishing positive relationships with customers. Service and maintenance on existing systems. System troubleshooting. Physical Requirements: Ability to regularly lift equipment that weighs 50 or more pounds. Ability to climb ladders as high as 20 feet. Ability to reach out or overhead to move or install equipment. Ability to crawl into small spaces. Company Description We are a full service integrator offering the latest technology to residential and commercial customers. Our scope of work is well rounded to meet all of our customers low voltage needs such as burglar alarm installation, closed-circuit television, Lutron and Crestron lighting and shade systems, audio, climate control and much more. Company Description We are a full service integrator offering the latest technology to residential and commercial customers. Our scope of work is well rounded to meet all of our customers low voltage needs such as burglar alarm installation, closed-circuit television, Lutron and Crestron lighting and shade systems, audio, climate control and much more.
08/23/2026
Full time
Job Description Job Description This position is for a skilled, residential, audio/video technician position. The ideal candidate would have a strong industry knowledge of best practices and have high installation standards. They would have a strong understanding of system functions. and diagnose problems associated with home automation systems including Audio/Video, Networks, Security, Shades, Lighting and CCTV. Qualifications: At least 2 years experience in the AV residential field. Ability to work without direct supervision. Knowledge or certification with Crestron & Lutron is a plus. Ability to read construction drawings / blue prints. Must understand networking. Must own and have hand/power/testing tools necessary for the low voltage industry. Must be able to communicate effectively with other staff. Must possess at least a high school diploma or GED equivalency. College Education is a plus. Have valid driver's license and good driving record. Ability to pass a background check. Perform prewire installation in both new and existing construction. Rack fabrication. Development of "as-built" wiring diagrams for both rough-in wire installations and finished system installations. Installation of speakers and controls, TV, phone, and data jacks, head-end structured wiring components. Excellent communication skills (all formats) which includes establishing positive relationships with customers. Service and maintenance on existing systems. System troubleshooting. Physical Requirements: Ability to regularly lift equipment that weighs 50 or more pounds. Ability to climb ladders as high as 20 feet. Ability to reach out or overhead to move or install equipment. Ability to crawl into small spaces. Company Description We are a full service integrator offering the latest technology to residential and commercial customers. Our scope of work is well rounded to meet all of our customers low voltage needs such as burglar alarm installation, closed-circuit television, Lutron and Crestron lighting and shade systems, audio, climate control and much more. Company Description We are a full service integrator offering the latest technology to residential and commercial customers. Our scope of work is well rounded to meet all of our customers low voltage needs such as burglar alarm installation, closed-circuit television, Lutron and Crestron lighting and shade systems, audio, climate control and much more.
Telecommunications Technician I, II, III.
Local Low Voltage Company Nashville, Tennessee
Job Description Job Description Low Voltage Technician Looking for Performers (Nashville TN Based Company) All Low Voltage Technicians Low Voltage Technicians (All Levels) Low Voltage Experience experience installing Low Voltage Cabling, Voice, Data and Fiber Optic Cabling. and or Electrician with LLE or CE Local Low Voltage Company is currently hiring all levels of commercial low voltage technicians for immediate opportunities in the Nashville area. If you have experience in any of the following, you are encouraged email a resume. Job Description: - Level I Voice/Data Tech (6 months to 2 yrs. of experience) Familiar with all EIA/TIA standards. Capable of identifying, pulling and labeling Cat3, 5, 5e, Cat 6 and fiber optic cable. Installing support structures (J-hooks, support rings, cable slings and cable tray / ladder rack). Termination of work station outlets (110 style). These techs potentially have some exposure to closet dressing, termination of closet equipment and multi-pair color code terminations. Some exposure to the "dummy" end of some test kits. Such as Fluke DTX. - Level II Voice/Data Tech (2 year to 4 years experience) Familiar with all EIA/TIA standards. Capable of identifying, pulling and labeling Cat3, 5, 5e, Cat 6 and fiber optic cable. Installing support structures (J-hooks, support rings, cable slings and cable tray / ladder rack). Termination of work station outlets and closet equipment (110 & 66 blocks, Bix & Krone Hardware). These techs have some exposure fiber terminations. Experience with both ends of basic level testing as well as high level testing and documentation. Termination experience with Multi-pair / strand cable (Copper and fiber). Capable of reading blue prints, identifying cable paths. Computer Exp, for Surveys minor Network Changes. - Level III Voice/Data Tech (5 years + ) Capable of performing all above mentioned tasks including but not limited to leading small to large crews. Able to Troubleshoot, Voice Analog and Digital Phone Systems, Exp with Troubleshooting VOIP Phone Systems. High level testing and documentation experience required. Must be able to Pass a criminal Background Check, Clean Driving History and Drug Testing. Company Description Nashville / Mt Juliet Local Low Voltage / Technology Company. Company Description Nashville / Mt Juliet Local Low Voltage / Technology Company.
08/23/2026
Full time
Job Description Job Description Low Voltage Technician Looking for Performers (Nashville TN Based Company) All Low Voltage Technicians Low Voltage Technicians (All Levels) Low Voltage Experience experience installing Low Voltage Cabling, Voice, Data and Fiber Optic Cabling. and or Electrician with LLE or CE Local Low Voltage Company is currently hiring all levels of commercial low voltage technicians for immediate opportunities in the Nashville area. If you have experience in any of the following, you are encouraged email a resume. Job Description: - Level I Voice/Data Tech (6 months to 2 yrs. of experience) Familiar with all EIA/TIA standards. Capable of identifying, pulling and labeling Cat3, 5, 5e, Cat 6 and fiber optic cable. Installing support structures (J-hooks, support rings, cable slings and cable tray / ladder rack). Termination of work station outlets (110 style). These techs potentially have some exposure to closet dressing, termination of closet equipment and multi-pair color code terminations. Some exposure to the "dummy" end of some test kits. Such as Fluke DTX. - Level II Voice/Data Tech (2 year to 4 years experience) Familiar with all EIA/TIA standards. Capable of identifying, pulling and labeling Cat3, 5, 5e, Cat 6 and fiber optic cable. Installing support structures (J-hooks, support rings, cable slings and cable tray / ladder rack). Termination of work station outlets and closet equipment (110 & 66 blocks, Bix & Krone Hardware). These techs have some exposure fiber terminations. Experience with both ends of basic level testing as well as high level testing and documentation. Termination experience with Multi-pair / strand cable (Copper and fiber). Capable of reading blue prints, identifying cable paths. Computer Exp, for Surveys minor Network Changes. - Level III Voice/Data Tech (5 years + ) Capable of performing all above mentioned tasks including but not limited to leading small to large crews. Able to Troubleshoot, Voice Analog and Digital Phone Systems, Exp with Troubleshooting VOIP Phone Systems. High level testing and documentation experience required. Must be able to Pass a criminal Background Check, Clean Driving History and Drug Testing. Company Description Nashville / Mt Juliet Local Low Voltage / Technology Company. Company Description Nashville / Mt Juliet Local Low Voltage / Technology Company.
System Technician
Firefly Wenatchee, Washington
Job Description Job Description Systems Technician Job Description Position Summary We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service. Primary Responsibilities Deliver Professional Client Support and Service Respond to service requests in a timely and professional manner. Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines. Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work. Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment. Deploy and Configure Systems and Equipment Setup and install workstations; support client transfer of data and software. Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards. Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate. Setup, install, and troubleshoot network equipment (firewalls, switches, access points). Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes. Troubleshoot and Repair Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients. Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing. Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope. Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments. Plan and Review Client Environment Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work. Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services. Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes. Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning. Maintain Standards and Documentation Follow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off. Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records. Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed. Core Competencies Servant Mindset Humility Ownership Team-First Approach Curiosity and Drive Qualifications Associate's or above in IT, Computer Science, or related field (preferred but not mandatory). Minimum 3 years of experience as a Systems Technician, with MSP background preferred. Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server , Azure, SharePoint). Experience with network infrastructure components like firewalls, access points, and switches; SonicWall and Ubiquiti strongly preferred. Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous. Valid driver's license and ability to travel locally to client sites as needed. Success in This Role Looks Like A successful Systems Technician consistently delivers reliable technical support, builds meaningful trust with clients and colleagues, and helps organizations solve business challenges through stable, secure, and well-managed systems. They are proactive, organized, and driven by creating value for clients rather than simply closing tickets. They take ownership of outcomes, communicate effectively, document thoroughly so teammates can pick up where they left off, and contribute to the continual improvement of the team's service and the long-term success of the company. Company Description Company Description
08/23/2026
Full time
Job Description Job Description Systems Technician Job Description Position Summary We are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service. Primary Responsibilities Deliver Professional Client Support and Service Respond to service requests in a timely and professional manner. Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines. Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work. Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment. Deploy and Configure Systems and Equipment Setup and install workstations; support client transfer of data and software. Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards. Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate. Setup, install, and troubleshoot network equipment (firewalls, switches, access points). Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes. Troubleshoot and Repair Efficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients. Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing. Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope. Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments. Plan and Review Client Environment Review client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work. Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services. Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes. Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning. Maintain Standards and Documentation Follow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off. Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records. Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed. Core Competencies Servant Mindset Humility Ownership Team-First Approach Curiosity and Drive Qualifications Associate's or above in IT, Computer Science, or related field (preferred but not mandatory). Minimum 3 years of experience as a Systems Technician, with MSP background preferred. Strong knowledge of Windows operating systems (Windows 10, Windows 11, Windows Server , Azure, SharePoint). Experience with network infrastructure components like firewalls, access points, and switches; SonicWall and Ubiquiti strongly preferred. Relevant professional certifications (e.g., CompTIA A+, Network+) are advantageous. Valid driver's license and ability to travel locally to client sites as needed. Success in This Role Looks Like A successful Systems Technician consistently delivers reliable technical support, builds meaningful trust with clients and colleagues, and helps organizations solve business challenges through stable, secure, and well-managed systems. They are proactive, organized, and driven by creating value for clients rather than simply closing tickets. They take ownership of outcomes, communicate effectively, document thoroughly so teammates can pick up where they left off, and contribute to the continual improvement of the team's service and the long-term success of the company. Company Description Company Description
AV Technician / Low Voltage Installer
Rosello's Electronics, Inc West Palm Beach, Florida
Job Description Job Description This position is for a skilled, residential, audio/video technician position. The ideal candidate would have a strong industry knowledge of best practices and have high installation standards. They would have a strong understanding of system functions. and diagnose problems associated with home automation systems including Audio/Video, Networks, Security, Shades, Lighting and CCTV. Qualifications: At least 2 years experience in the AV residential field. Ability to work without direct supervision. Knowledge or certification with Crestron & Lutron is a plus. Ability to read construction drawings / blue prints. Must understand networking. Must own and have hand/power/testing tools necessary for the low voltage industry. Must be able to communicate effectively with other staff. Must possess at least a high school diploma or GED equivalency. College Education is a plus. Have valid driver's license and good driving record. Ability to pass a background check. Perform prewire installation in both new and existing construction. Rack fabrication. Development of "as-built" wiring diagrams for both rough-in wire installations and finished system installations. Installation of speakers and controls, TV, phone, and data jacks, head-end structured wiring components. Excellent communication skills (all formats) which includes establishing positive relationships with customers. Service and maintenance on existing systems. System troubleshooting. Physical Requirements: Ability to regularly lift equipment that weighs 50 or more pounds. Ability to climb ladders as high as 20 feet. Ability to reach out or overhead to move or install equipment. Ability to crawl into small spaces. Company Description We are a full service integrator offering the latest technology to residential and commercial customers. Our scope of work is well rounded to meet all of our customers low voltage needs such as burglar alarm installation, closed-circuit television, Lutron and Crestron lighting and shade systems, audio, climate control and much more. Company Description We are a full service integrator offering the latest technology to residential and commercial customers. Our scope of work is well rounded to meet all of our customers low voltage needs such as burglar alarm installation, closed-circuit television, Lutron and Crestron lighting and shade systems, audio, climate control and much more.
08/23/2026
Full time
Job Description Job Description This position is for a skilled, residential, audio/video technician position. The ideal candidate would have a strong industry knowledge of best practices and have high installation standards. They would have a strong understanding of system functions. and diagnose problems associated with home automation systems including Audio/Video, Networks, Security, Shades, Lighting and CCTV. Qualifications: At least 2 years experience in the AV residential field. Ability to work without direct supervision. Knowledge or certification with Crestron & Lutron is a plus. Ability to read construction drawings / blue prints. Must understand networking. Must own and have hand/power/testing tools necessary for the low voltage industry. Must be able to communicate effectively with other staff. Must possess at least a high school diploma or GED equivalency. College Education is a plus. Have valid driver's license and good driving record. Ability to pass a background check. Perform prewire installation in both new and existing construction. Rack fabrication. Development of "as-built" wiring diagrams for both rough-in wire installations and finished system installations. Installation of speakers and controls, TV, phone, and data jacks, head-end structured wiring components. Excellent communication skills (all formats) which includes establishing positive relationships with customers. Service and maintenance on existing systems. System troubleshooting. Physical Requirements: Ability to regularly lift equipment that weighs 50 or more pounds. Ability to climb ladders as high as 20 feet. Ability to reach out or overhead to move or install equipment. Ability to crawl into small spaces. Company Description We are a full service integrator offering the latest technology to residential and commercial customers. Our scope of work is well rounded to meet all of our customers low voltage needs such as burglar alarm installation, closed-circuit television, Lutron and Crestron lighting and shade systems, audio, climate control and much more. Company Description We are a full service integrator offering the latest technology to residential and commercial customers. Our scope of work is well rounded to meet all of our customers low voltage needs such as burglar alarm installation, closed-circuit television, Lutron and Crestron lighting and shade systems, audio, climate control and much more.
AV Technician Helper- Ayudante de Técnico de Instalación AV
Tele-Pro Communications Mission, Texas
Job Description Job Description About the Position Descripción del Puesto ENGLISH Telepro Communications is looking for motivated individuals to join our Audio Visual (AV) Installation Team. We are hiring both experienced AV Technicians and Technician Helpers who are eager to learn the trade. Our team installs professional AV systems in schools, theaters, auditoriums, conference rooms, and other commercial facilities. If you enjoy working with your hands, learning new technology, and traveling to different job sites, we'd love to meet you. ESPAÑOL Telepro Communications está buscando personas motivadas para unirse a nuestro equipo de Instalación de Audio y Video (AV). Estamos contratando tanto Técnicos con experiencia como Ayudantes de Técnico con deseos de aprender el oficio. Nuestro equipo instala sistemas profesionales de audio y video en escuelas, teatros, auditorios, salas de conferencias y edificios comerciales. Si te gusta trabajar con herramientas, aprender nuevas tecnologías y viajar a diferentes proyectos, queremos conocerte! Responsibilities Responsabilidades ENGLISH Install televisions, projectors, projection screens, speakers, microphones, and AV equipment. Pull and terminate low-voltage cable. Mount equipment racks, displays, and hardware. Read installation drawings and follow project specifications. Test and troubleshoot AV systems. Maintain a safe and organized work area. Travel to project sites as needed. ESPAÑOL Instalar televisores, proyectores, pantallas, bocinas, micrófonos y equipos audiovisuales. Instalar y terminar cableado de bajo voltaje. Montar racks, pantallas y equipos AV. Seguir planos y especificaciones del proyecto. Probar y solucionar fallas básicas en los sistemas. Mantener el área de trabajo limpia y segura. Viajar a diferentes proyectos cuando sea necesario. Qualifications Requisitos ENGLISH Experience in AV, low-voltage, electrical, security, or structured cabling is preferred but not required. We are willing to train motivated individuals with no experience. Ability to use hand and power tools. Comfortable working on ladders and lifts. Ability to lift 50+ lbs. Reliable transportation and dependable attendance. Positive attitude and willingness to learn. ESPAÑOL Se prefiere experiencia en AV, cableado de bajo voltaje, electricidad, seguridad o cableado estructurado, pero no es obligatoria. Capacitamos a personas responsables con ganas de aprender. Capacidad para utilizar herramientas manuales y eléctricas. Comodidad para trabajar en escaleras y plataformas elevadas. Capacidad para levantar más de 50 libras. Transporte confiable y buena asistencia. Excelente actitud y disposición para aprender. Company Description Telepro Communications is a low voltage and communications company based in Mission, Texas. We provide installation, service, and support for communication systems, intercom systems, paging systems, structured cabling, and other low voltage solutions throughout the Rio Grande Valley. We take pride in delivering dependable service, quality workmanship, and professional support to our customers. Our team works on a variety of commercial and field projects, giving employees the opportunity to grow their skills, gain hands-on experience, and be part of a team-focused work environment. Company Description Telepro Communications is a low voltage and communications company based in Mission, Texas. We provide installation, service, and support for communication systems, intercom systems, paging systems, structured cabling, and other low voltage solutions throughout the Rio Grande Valley. We take pride in delivering dependable service, quality workmanship, and professional support to our customers. Our team works on a variety of commercial and field projects, giving employees the opportunity to grow their skills, gain hands-on experience, and be part of a team-focused work environment.
08/23/2026
Full time
Job Description Job Description About the Position Descripción del Puesto ENGLISH Telepro Communications is looking for motivated individuals to join our Audio Visual (AV) Installation Team. We are hiring both experienced AV Technicians and Technician Helpers who are eager to learn the trade. Our team installs professional AV systems in schools, theaters, auditoriums, conference rooms, and other commercial facilities. If you enjoy working with your hands, learning new technology, and traveling to different job sites, we'd love to meet you. ESPAÑOL Telepro Communications está buscando personas motivadas para unirse a nuestro equipo de Instalación de Audio y Video (AV). Estamos contratando tanto Técnicos con experiencia como Ayudantes de Técnico con deseos de aprender el oficio. Nuestro equipo instala sistemas profesionales de audio y video en escuelas, teatros, auditorios, salas de conferencias y edificios comerciales. Si te gusta trabajar con herramientas, aprender nuevas tecnologías y viajar a diferentes proyectos, queremos conocerte! Responsibilities Responsabilidades ENGLISH Install televisions, projectors, projection screens, speakers, microphones, and AV equipment. Pull and terminate low-voltage cable. Mount equipment racks, displays, and hardware. Read installation drawings and follow project specifications. Test and troubleshoot AV systems. Maintain a safe and organized work area. Travel to project sites as needed. ESPAÑOL Instalar televisores, proyectores, pantallas, bocinas, micrófonos y equipos audiovisuales. Instalar y terminar cableado de bajo voltaje. Montar racks, pantallas y equipos AV. Seguir planos y especificaciones del proyecto. Probar y solucionar fallas básicas en los sistemas. Mantener el área de trabajo limpia y segura. Viajar a diferentes proyectos cuando sea necesario. Qualifications Requisitos ENGLISH Experience in AV, low-voltage, electrical, security, or structured cabling is preferred but not required. We are willing to train motivated individuals with no experience. Ability to use hand and power tools. Comfortable working on ladders and lifts. Ability to lift 50+ lbs. Reliable transportation and dependable attendance. Positive attitude and willingness to learn. ESPAÑOL Se prefiere experiencia en AV, cableado de bajo voltaje, electricidad, seguridad o cableado estructurado, pero no es obligatoria. Capacitamos a personas responsables con ganas de aprender. Capacidad para utilizar herramientas manuales y eléctricas. Comodidad para trabajar en escaleras y plataformas elevadas. Capacidad para levantar más de 50 libras. Transporte confiable y buena asistencia. Excelente actitud y disposición para aprender. Company Description Telepro Communications is a low voltage and communications company based in Mission, Texas. We provide installation, service, and support for communication systems, intercom systems, paging systems, structured cabling, and other low voltage solutions throughout the Rio Grande Valley. We take pride in delivering dependable service, quality workmanship, and professional support to our customers. Our team works on a variety of commercial and field projects, giving employees the opportunity to grow their skills, gain hands-on experience, and be part of a team-focused work environment. Company Description Telepro Communications is a low voltage and communications company based in Mission, Texas. We provide installation, service, and support for communication systems, intercom systems, paging systems, structured cabling, and other low voltage solutions throughout the Rio Grande Valley. We take pride in delivering dependable service, quality workmanship, and professional support to our customers. Our team works on a variety of commercial and field projects, giving employees the opportunity to grow their skills, gain hands-on experience, and be part of a team-focused work environment.
Cisco Meraki Network Support & Implementation Engineer
Information Consulting Services Newark, Delaware
Cisco Meraki Network Administrator / Support Engineer Location: Dover or Newark, DE Hybrid, 12 Days Onsite per Week Employment Type: Contract Schedule: Full-Time 40 Hours per Week Industry: Open to All Industry Backgrounds Position Overview Our client is seeking a Cisco Meraki Network Administrator / Support Engineer to support a large, geographically distributed network environment consisting of approximately 60+ remote locations and more than 70 ISP-connected sites (link removed)> This individual will primarily support the organization's Cisco Meraki environment , with responsibility for day-to-day network administration, troubleshooting, hardware refreshes, equipment configuration, ISP coordination, and remote-site deployments. The organization is currently undertaking a significant network hardware refresh initiative , replacing approximately 25% of its remote-site infrastructure each year as equipment reaches end of life on a four-year lifecycle (link removed) The selected consultant will play a key role in coordinating these refreshes from equipment staging and configuration through installation and final validation. This is an excellent opportunity for a strong Level 1 Network Engineer/Administrator who is ready to grow into a Level 2 capacity (link removed) The role does not require advanced core-network architecture experience but does require hands-on Meraki knowledge, strong troubleshooting skills, and excellent communication and coordination abilities. Key Responsibilities Cisco Meraki Network Administration & Support Support and administer Cisco Meraki network infrastructure across approximately 60+ remote business locations (link removed)> Configure, monitor, maintain, and troubleshoot Meraki switches, security appliances, wireless infrastructure, VPN connectivity, and WAN services. Utilize the Meraki Dashboard for network administration, monitoring, troubleshooting, and configuration. Provide day-to-day remote network support for geographically distributed locations. Troubleshoot connectivity, hardware, ISP, VPN, switching, and general network issues. Escalate more complex networking issues to senior Network Engineers when appropriate. Assist senior engineers with traditional Cisco infrastructure and other network initiatives as needed. Network Hardware Refresh & Site Deployments Support an ongoing multi-year network hardware refresh program , replacing equipment as it reaches end of life. Help coordinate the annual refresh of approximately 25% of remote locations as part of the organization's four-year hardware lifecycle. Receive, configure, and stage Meraki network equipment from the client's Delaware office prior to shipment to remote locations. Prepare equipment and configurations so installations can follow a standardized, repeatable deployment process. Coordinate hardware replacements and installations with individual business locations, internal resources, third-party vendors, and remote technicians. Work closely with the organization's third-party field services provider to schedule technicians and ensure equipment is successfully installed at each location. Provide technical direction and remote support during equipment swaps and site upgrades. Test and validate network connectivity following installations and upgrades. Track multiple site deployments, schedules, dependencies, outstanding issues, and completion status. ISP & Vendor Coordination Coordinate ISP services and connectivity across 70+ locations (link removed)> Work directly with carriers on new circuit installations, circuit turn-ups, bandwidth upgrades, migrations, outages, escalations, and service disconnects. Coordinate activities between ISP providers, site personnel, third-party technicians, vendors, and internal IT resources (link removed)> Serve as a primary point of communication during remote-site network implementations and troubleshooting activities. Ensure equipment, vendors, technicians, site contacts, and technical resources are aligned before scheduled installations. Follow through on open issues until connectivity or deployment activities are successfully completed. Documentation & Operational Support Maintain accurate documentation related to network hardware, configurations, circuits, site deployments, and upgrades. Document deployment status, technical issues, troubleshooting steps, and resolutions. Support standardized processes and procedures for repeatable remote-site network deployments. Collaborate with the broader Network Engineering team on ongoing infrastructure initiatives. Required Qualifications Hands-on experience supporting and administering Cisco Meraki network environments (link removed)> Experience with Meraki switches, security appliances, wireless infrastructure, and/or the Meraki Dashboard (link removed)> Working knowledge of TCP/IP, switching, routing, VLANs, firewalls, VPNs, WAN connectivity, and network troubleshooting (link removed)> Experience configuring, staging, deploying, replacing, and troubleshooting network equipment. Experience supporting remote or branch-office network environments (link removed)> Experience coordinating with ISPs, telecommunications carriers, third-party vendors, field technicians, and remote business locations (link removed)> Ability to troubleshoot network connectivity and determine when issues should be escalated to senior engineering resources. Ability to coordinate multiple network installations, refreshes, and support activities simultaneously. Strong verbal communication skills and the ability to spend significant time communicating with remote sites, ISPs, vendors, and technicians. Strong organizational skills, attention to detail, and follow-through. Ability to work independently while collaborating with a broader Network Engineering team. Ability to work onsite in Dover or Newark, Delaware approximately 12 days per week (link removed)> Preferred Qualifications Experience supporting networks across a large number of geographically distributed branch or remote locations. Experience participating in large-scale network hardware refresh or modernization initiatives (link removed)> Experience coordinating ISP circuit installations, upgrades, outages, and carrier troubleshooting. Familiarity with traditional Cisco switching and routing technologies outside of Meraki. Exposure to Microsoft Azure networking or Meraki virtual appliances (link removed)> Cisco CCNA, Cisco Certified Support Technician, Meraki training, or similar networking certifications. Previous experience in a Network Administrator, Network Support Engineer, NOC Analyst, Network Engineer I, or Junior Network Engineer position. Experience coordinating technical deployments involving multiple internal and external resources. Ideal Candidate Profile The ideal candidate is a hands-on Cisco Meraki professional with a strong Network Administrator or junior Network Engineer background who is equally comfortable troubleshooting technology and coordinating with people. This person does not need to be a senior network architect or advanced Cisco engineer. A strong Level 1 networking professional with solid Meraki experience and the ability to grow into Level 2 responsibilities could be an excellent fit. Because much of the environment follows standardized Meraki configurations, success in this role will depend heavily on organization, communication, troubleshooting ability, and follow-through (link removed) The individual should be comfortable spending significant time on the phone coordinating with remote locations, ISP providers, third-party technicians, and internal teams while ensuring network refreshes and connectivity issues are driven through completion.
08/22/2026
Cisco Meraki Network Administrator / Support Engineer Location: Dover or Newark, DE Hybrid, 12 Days Onsite per Week Employment Type: Contract Schedule: Full-Time 40 Hours per Week Industry: Open to All Industry Backgrounds Position Overview Our client is seeking a Cisco Meraki Network Administrator / Support Engineer to support a large, geographically distributed network environment consisting of approximately 60+ remote locations and more than 70 ISP-connected sites (link removed)> This individual will primarily support the organization's Cisco Meraki environment , with responsibility for day-to-day network administration, troubleshooting, hardware refreshes, equipment configuration, ISP coordination, and remote-site deployments. The organization is currently undertaking a significant network hardware refresh initiative , replacing approximately 25% of its remote-site infrastructure each year as equipment reaches end of life on a four-year lifecycle (link removed) The selected consultant will play a key role in coordinating these refreshes from equipment staging and configuration through installation and final validation. This is an excellent opportunity for a strong Level 1 Network Engineer/Administrator who is ready to grow into a Level 2 capacity (link removed) The role does not require advanced core-network architecture experience but does require hands-on Meraki knowledge, strong troubleshooting skills, and excellent communication and coordination abilities. Key Responsibilities Cisco Meraki Network Administration & Support Support and administer Cisco Meraki network infrastructure across approximately 60+ remote business locations (link removed)> Configure, monitor, maintain, and troubleshoot Meraki switches, security appliances, wireless infrastructure, VPN connectivity, and WAN services. Utilize the Meraki Dashboard for network administration, monitoring, troubleshooting, and configuration. Provide day-to-day remote network support for geographically distributed locations. Troubleshoot connectivity, hardware, ISP, VPN, switching, and general network issues. Escalate more complex networking issues to senior Network Engineers when appropriate. Assist senior engineers with traditional Cisco infrastructure and other network initiatives as needed. Network Hardware Refresh & Site Deployments Support an ongoing multi-year network hardware refresh program , replacing equipment as it reaches end of life. Help coordinate the annual refresh of approximately 25% of remote locations as part of the organization's four-year hardware lifecycle. Receive, configure, and stage Meraki network equipment from the client's Delaware office prior to shipment to remote locations. Prepare equipment and configurations so installations can follow a standardized, repeatable deployment process. Coordinate hardware replacements and installations with individual business locations, internal resources, third-party vendors, and remote technicians. Work closely with the organization's third-party field services provider to schedule technicians and ensure equipment is successfully installed at each location. Provide technical direction and remote support during equipment swaps and site upgrades. Test and validate network connectivity following installations and upgrades. Track multiple site deployments, schedules, dependencies, outstanding issues, and completion status. ISP & Vendor Coordination Coordinate ISP services and connectivity across 70+ locations (link removed)> Work directly with carriers on new circuit installations, circuit turn-ups, bandwidth upgrades, migrations, outages, escalations, and service disconnects. Coordinate activities between ISP providers, site personnel, third-party technicians, vendors, and internal IT resources (link removed)> Serve as a primary point of communication during remote-site network implementations and troubleshooting activities. Ensure equipment, vendors, technicians, site contacts, and technical resources are aligned before scheduled installations. Follow through on open issues until connectivity or deployment activities are successfully completed. Documentation & Operational Support Maintain accurate documentation related to network hardware, configurations, circuits, site deployments, and upgrades. Document deployment status, technical issues, troubleshooting steps, and resolutions. Support standardized processes and procedures for repeatable remote-site network deployments. Collaborate with the broader Network Engineering team on ongoing infrastructure initiatives. Required Qualifications Hands-on experience supporting and administering Cisco Meraki network environments (link removed)> Experience with Meraki switches, security appliances, wireless infrastructure, and/or the Meraki Dashboard (link removed)> Working knowledge of TCP/IP, switching, routing, VLANs, firewalls, VPNs, WAN connectivity, and network troubleshooting (link removed)> Experience configuring, staging, deploying, replacing, and troubleshooting network equipment. Experience supporting remote or branch-office network environments (link removed)> Experience coordinating with ISPs, telecommunications carriers, third-party vendors, field technicians, and remote business locations (link removed)> Ability to troubleshoot network connectivity and determine when issues should be escalated to senior engineering resources. Ability to coordinate multiple network installations, refreshes, and support activities simultaneously. Strong verbal communication skills and the ability to spend significant time communicating with remote sites, ISPs, vendors, and technicians. Strong organizational skills, attention to detail, and follow-through. Ability to work independently while collaborating with a broader Network Engineering team. Ability to work onsite in Dover or Newark, Delaware approximately 12 days per week (link removed)> Preferred Qualifications Experience supporting networks across a large number of geographically distributed branch or remote locations. Experience participating in large-scale network hardware refresh or modernization initiatives (link removed)> Experience coordinating ISP circuit installations, upgrades, outages, and carrier troubleshooting. Familiarity with traditional Cisco switching and routing technologies outside of Meraki. Exposure to Microsoft Azure networking or Meraki virtual appliances (link removed)> Cisco CCNA, Cisco Certified Support Technician, Meraki training, or similar networking certifications. Previous experience in a Network Administrator, Network Support Engineer, NOC Analyst, Network Engineer I, or Junior Network Engineer position. Experience coordinating technical deployments involving multiple internal and external resources. Ideal Candidate Profile The ideal candidate is a hands-on Cisco Meraki professional with a strong Network Administrator or junior Network Engineer background who is equally comfortable troubleshooting technology and coordinating with people. This person does not need to be a senior network architect or advanced Cisco engineer. A strong Level 1 networking professional with solid Meraki experience and the ability to grow into Level 2 responsibilities could be an excellent fit. Because much of the environment follows standardized Meraki configurations, success in this role will depend heavily on organization, communication, troubleshooting ability, and follow-through (link removed) The individual should be comfortable spending significant time on the phone coordinating with remote locations, ISP providers, third-party technicians, and internal teams while ensuring network refreshes and connectivity issues are driven through completion.
ICT Systems Technician Level I
Post University Waterbury, Connecticut
Job Description Job Description JOB SUMMARY: ICT Systems Technician - Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution's ticketing system, by phone, and walk-ins, ensuring timely issue resolution. In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times. Compensation: $45,000/annually; $21.64/hour ESSENTIAL FUNCTIONS: Provide support to Staff on all supported software platforms. Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs. Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise. Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume. Set up and break down computer labs in the academic buildings, offices, and residence halls. Responsible for installing and configuring new devices, adding these devices to an Active Directory Domain and/or Azure Autopilot. Install and configure desktop software as needed. Manage Antivirus software and assist users with applications and troubleshooting hardware. Provide technical assistance and/or training to staff, faculty, or students in using the audio/visual equipment for events in the classrooms and public spaces. Maintain, inventory, suggest repair, storage, or replacement of equipment. Communicate with staff, faculty, and students regarding technology and scheduling needs and problems. Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook. Assume other responsibilities as reasonably requested by staff, faculty, and students. Performs related work as required or as delegated by supervisor(s). ADDITIONAL RESPONSIBILITIES: This position requires a flexible schedule with scheduled evening and weekend hours to meet the operational needs of the ICT Office. Ability to travel between our Campus and downtown Waterbury locations. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS A bachelor's degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor's degree. Preferred 1-2 years of successful work experience in an ICT department. Experience in an institution of higher education is preferred but not required. Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations. Team-oriented and skilled in working within a collaborative environment. Ability to repair Windows and iOS-based computer systems. Proficiency in desktop operating systems for Windows and iOS. Knowledge of Microsoft Office applications as well as Office 365 / Azure. Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines. Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude. Excellent analytical and problem-solving skills. Excellent verbal and written communication skills. Must have the necessary training and experience to successfully perform the essential duties of the role. Must be able to lift and carry 20+ pounds. Mon - Fri (Rotation)
08/15/2026
Full time
Job Description Job Description JOB SUMMARY: ICT Systems Technician - Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution's ticketing system, by phone, and walk-ins, ensuring timely issue resolution. In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times. Compensation: $45,000/annually; $21.64/hour ESSENTIAL FUNCTIONS: Provide support to Staff on all supported software platforms. Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs. Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise. Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume. Set up and break down computer labs in the academic buildings, offices, and residence halls. Responsible for installing and configuring new devices, adding these devices to an Active Directory Domain and/or Azure Autopilot. Install and configure desktop software as needed. Manage Antivirus software and assist users with applications and troubleshooting hardware. Provide technical assistance and/or training to staff, faculty, or students in using the audio/visual equipment for events in the classrooms and public spaces. Maintain, inventory, suggest repair, storage, or replacement of equipment. Communicate with staff, faculty, and students regarding technology and scheduling needs and problems. Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook. Assume other responsibilities as reasonably requested by staff, faculty, and students. Performs related work as required or as delegated by supervisor(s). ADDITIONAL RESPONSIBILITIES: This position requires a flexible schedule with scheduled evening and weekend hours to meet the operational needs of the ICT Office. Ability to travel between our Campus and downtown Waterbury locations. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS A bachelor's degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor's degree. Preferred 1-2 years of successful work experience in an ICT department. Experience in an institution of higher education is preferred but not required. Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations. Team-oriented and skilled in working within a collaborative environment. Ability to repair Windows and iOS-based computer systems. Proficiency in desktop operating systems for Windows and iOS. Knowledge of Microsoft Office applications as well as Office 365 / Azure. Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines. Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude. Excellent analytical and problem-solving skills. Excellent verbal and written communication skills. Must have the necessary training and experience to successfully perform the essential duties of the role. Must be able to lift and carry 20+ pounds. Mon - Fri (Rotation)
Diesel Truck Mechanic
Sunshine Disposal Inc Potlatch, Idaho
Description: Sunshine Disposal & Recycling is seeking a Diesel Equipment Mechanic for a full-time job opening in our Potlatch, ID location. Starting wage is $30.00 per hour and includes annual COLA. Must be a diesel mechanic/technician qualified for maintenance/service work on trucks as well as off road equipment; including brake inspection and repairs. Experience in troubleshooting and repairs for hydraulic systems is also required. Two years of work in a diesel/heavy equipment shop or completion of Diesel Mechanic education program is required. A valid USDOT medical card is required. CDL Class A or B must be obtained within 12 months of hire. Candidate must also meet insurability requirements. We are a drug free workplace, and testing is conducted in accordance with state and Federal laws and regulations. Sunshine Disposal & Recycling offers competitive wages, paid holidays, paid PTO and full benefits: medical/dental/ vision insurance (company paid for employee), medical/dental/vision available for dependents (employee pays premiums), optional Life, Accident and disability insurance available (employee pays premiums), Employee Assistance Plan(company paid) and 401(K) Plan with match (must meet eligibility requirements). Sunshine Disposal & Recycling is a Drug Free, Equal Employment Opportunity Employer. Conducts preventative maintenance of all SDR trucks and equipment. This includes daily inspecting, greasing and basic maintenance for road worthiness as well as repairs both on road calls and within the maintenance facility. To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Conducts preventative maintenance of all SDR trucks, off road and heavy industrial equipment. This includes daily inspecting, greasing and basic maintenance for road worthiness and effective use on routes and at various locations. Prepares and completes paperwork or computer data entry for all service and repair work for documentation and record keeping purposes. This includes maintenance issues documented during pre and post trip truck inspections. Ensures all records are compliant with Dept. of Transportation rules and company policies. Performs repairs and/or maintenance on trucks and equipment in the following areas: hydraulics, cylinders, brake repair and electrical systems, engines and body (may include welding). Performs service on vehicles and equipment at predetermined intervals in accordance with company policies, manufacturer specifications and any/all applicable local, state, and federal guidelines/regulations. Performs all other duties and special projects for management team members as assigned. Attends all necessary meetings as scheduled including safety, training and other company scheduled meetings. Requirements: CDL Class A or B preferred USDOT medical Certificate (med card) required at time of hire Must meet insurance carrier requirements for driving company vehicles Subject to drug screening as required by USDOT/FMCSA and company policy Must complete other safety and skills training when scheduled by the company Safety Matters: Sunshine operates a modern fleet of vehicles Dash/drive Cameras in vehicles Use of cellular phones and personal electronic devices while driving is prohibited No smoking or vaping allowed in vehicles Physical Requirements: Constantly (6+ hours per day) sit, stand, walk, stoop/crouch, crawl, grasp, fine manipulation, wrist flexion, reach, bend, twist, squat Frequently (3-5 hours per day) climb, lift (up to 50 pounds), pull/push (up to 50 pounds), carry and reach above shoulder level, kneel. Occasionally (1-3 hours per day) Lift (up to 75 pounds), pull/push (up to 75 pounds) Clearly see 20+ feet, with or without corrective lenses and differentiate between colors (no color blindness Compensation details: 30-30 Hourly Wage PIe33e3c5-
08/11/2026
Full time
Description: Sunshine Disposal & Recycling is seeking a Diesel Equipment Mechanic for a full-time job opening in our Potlatch, ID location. Starting wage is $30.00 per hour and includes annual COLA. Must be a diesel mechanic/technician qualified for maintenance/service work on trucks as well as off road equipment; including brake inspection and repairs. Experience in troubleshooting and repairs for hydraulic systems is also required. Two years of work in a diesel/heavy equipment shop or completion of Diesel Mechanic education program is required. A valid USDOT medical card is required. CDL Class A or B must be obtained within 12 months of hire. Candidate must also meet insurability requirements. We are a drug free workplace, and testing is conducted in accordance with state and Federal laws and regulations. Sunshine Disposal & Recycling offers competitive wages, paid holidays, paid PTO and full benefits: medical/dental/ vision insurance (company paid for employee), medical/dental/vision available for dependents (employee pays premiums), optional Life, Accident and disability insurance available (employee pays premiums), Employee Assistance Plan(company paid) and 401(K) Plan with match (must meet eligibility requirements). Sunshine Disposal & Recycling is a Drug Free, Equal Employment Opportunity Employer. Conducts preventative maintenance of all SDR trucks and equipment. This includes daily inspecting, greasing and basic maintenance for road worthiness as well as repairs both on road calls and within the maintenance facility. To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Conducts preventative maintenance of all SDR trucks, off road and heavy industrial equipment. This includes daily inspecting, greasing and basic maintenance for road worthiness and effective use on routes and at various locations. Prepares and completes paperwork or computer data entry for all service and repair work for documentation and record keeping purposes. This includes maintenance issues documented during pre and post trip truck inspections. Ensures all records are compliant with Dept. of Transportation rules and company policies. Performs repairs and/or maintenance on trucks and equipment in the following areas: hydraulics, cylinders, brake repair and electrical systems, engines and body (may include welding). Performs service on vehicles and equipment at predetermined intervals in accordance with company policies, manufacturer specifications and any/all applicable local, state, and federal guidelines/regulations. Performs all other duties and special projects for management team members as assigned. Attends all necessary meetings as scheduled including safety, training and other company scheduled meetings. Requirements: CDL Class A or B preferred USDOT medical Certificate (med card) required at time of hire Must meet insurance carrier requirements for driving company vehicles Subject to drug screening as required by USDOT/FMCSA and company policy Must complete other safety and skills training when scheduled by the company Safety Matters: Sunshine operates a modern fleet of vehicles Dash/drive Cameras in vehicles Use of cellular phones and personal electronic devices while driving is prohibited No smoking or vaping allowed in vehicles Physical Requirements: Constantly (6+ hours per day) sit, stand, walk, stoop/crouch, crawl, grasp, fine manipulation, wrist flexion, reach, bend, twist, squat Frequently (3-5 hours per day) climb, lift (up to 50 pounds), pull/push (up to 50 pounds), carry and reach above shoulder level, kneel. Occasionally (1-3 hours per day) Lift (up to 75 pounds), pull/push (up to 75 pounds) Clearly see 20+ feet, with or without corrective lenses and differentiate between colors (no color blindness Compensation details: 30-30 Hourly Wage PIe33e3c5-

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