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Position Overview The Oraganization is seeking an experienced HxGN EAM Sustainment Lead to provide critical functional and technical support for its Enterprise Asset Management (EAM) environment. This consultant will play a key role in sustaining, optimizing, and enhancing the existing HxGN EAM implementation established under the EAM Foundations Program. The position will focus primarily on maintaining and improving current system configurations, supporting business operations, resolving system issues, and delivering targeted enhancements as new business needs are identified. The ideal candidate will bring strong hands-on experience with HxGN EAM version 11 or higher, including the Extensibility Framework, FlexSQL, Work Management, Asset Management, reporting, integrations, and mobile capabilities. This individual must be comfortable partnering with business stakeholders, technical teams, and end users to translate operational requirements into effective and sustainable EAM solutions. Key Responsibilities Provide functional and technical sustainment support for the DOS HxGN EAM environment. Maintain, troubleshoot, optimize, and enhance existing HxGN EAM configurations established through the EAM Foundations Program. Support HxGN EAM solutions configured to meet unique transit operations, asset management practices, regulatory requirements, and organizational needs. Analyze complex business and system issues and recommend practical, scalable solutions aligned with organizational objectives. Lead and support end-to-end project activities, including project planning, estimation, scope definition, requirements gathering, solution design, implementation, deployment, and post-production support. Advise stakeholders on enterprise asset management best practices across maintenance, inspections, reliability, asset lifecycle management, and work management. Partner with DOS business leads to facilitate requirements-gathering workshops and identify, document, and analyze business needs. Perform current-state and future-state assessments and develop gap analyses for business processes and HxGN EAM capabilities. Design solutions using HxGN EAM out-of-the-box functionality and collaborate with technical teams on custom solutions when necessary. Identify opportunities for system and process optimization based on business and operational requirements. Develop and support HxGN EAM reporting and analytical solutions, including Queries, Inboxes, KPIs, and Dataspys. Configure HxGN EAM to support DOS assets, work processes, maintenance activities, and operational requirements. Support integration between HxGN EAM and other corporate systems. Create, validate, execute, and document system and business test cases. Support system testing, user acceptance testing (UAT), defect resolution, and implementation readiness activities. Develop end-user training materials, job aids, and system reference documentation. Conduct or assist with end-user training and knowledge-transfer activities. Provide implementation, go-live, hypercare, and post-go-live support. Research and resolve user-reported system issues, errors, and software-related problems. Evaluate proposed technical solutions and provide technical direction related to application development, system design, integrations, and mobile functionality. Collaborate effectively with business stakeholders, project managers, technical teams, vendors, and users at all organizational levels. Required Qualifications Minimum of 5 years of hands-on experience with HxGN EAM version 11 or higher. Demonstrated proficiency with the HxGN EAM Extensibility Framework. Strong experience developing and implementing FlexSQL solutions to meet business requirements. Extensive experience with HxGN EAM Work Management and Asset Management capabilities, including: Work Orders Work Planning and Scheduling Equipment and Asset Management Maintenance Management Inspections Reliability-related processes Minimum of 5 years of experience delivering enterprise asset management system services and leading solution-development activities or teams. Minimum of 5 years of experience supporting or delivering EAM implementations. Experience gathering and documenting business requirements and translating them into system configurations and functional solutions. Experience conducting business process analysis, gap analysis, solution design, system configuration, testing, and deployment. Experience developing HxGN EAM reporting solutions using Queries, Inboxes, KPIs, and Dataspys. Experience supporting HxGN EAM integrations with enterprise or corporate systems. Strong understanding of relational database concepts, organization, design, and functionality. Ability to modify and adapt systems, applications, and processes to meet evolving business requirements. Experience supporting HxGN EAM mobile functionality and evaluating mobile solution requirements. Proficiency with Microsoft Office applications, including Word, Excel, Visio, PowerPoint, and Project. Experience troubleshooting desktop and mobile software issues and supporting end users. Preferred Qualifications Experience supporting enterprise asset management solutions in the transit, transportation, public sector, infrastructure, utilities, or other asset-intensive industries. Experience supporting large-scale or complex HxGN EAM environments. Knowledge of asset lifecycle management, preventive maintenance, inspections, reliability, and maintenance best practices. Experience working in a multi-stakeholder environment with complex operational and regulatory requirements. Experience supporting enterprise application integrations and technical solution architecture. Experience leading or mentoring functional and technical project teams. Required Skills Strong analytical, troubleshooting, and problem-solving abilities. Excellent verbal, written, and presentation communication skills. Ability to communicate complex technical information clearly to non-technical stakeholders. Strong consulting and stakeholder-management skills. Excellent interpersonal skills and the ability to work effectively with individuals at all levels of an organization. Ability to manage competing priorities and deliver high-quality work in a fast-paced, high-pressure environment. Ability to work independently, establish priorities, meet deadlines, and take initiative. Strong attention to detail and commitment to delivering sustainable, business-focused solutions. Key Deliverables Support and maintain HxGN EAM integrations with other corporate systems. Configure and optimize HxGN EAM to support DOS assets and business processes. Deliver sustainable functional and technical solutions that address operational needs and improve system performance. Support testing, training, implementation, go-live, and post-go-live activities. Provide ongoing HxGN EAM sustainment, troubleshooting, and user support.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year. PandoLogic. Category:General, Location:Austin, TX-78703

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year. PandoLogic. Category:General, Location:Mc Neil, TX-78651

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year. PandoLogic. Category:General, Location:Pflugerville, TX-78660

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year. PandoLogic. Category:General, Location:Cedar Park, TX-78613

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Job Description Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: . click apply for full job details

Only applicants who apply with a State of Texas application via the CAPPS online application system will be considered for this position. First time applicants will need to create an account in the CAPPS online application system. Please visit our job opportunities page for more information about the Texas Water Development Board and answers to frequently asked questions. To view this position in greater detail, visit the CAPPS online application system. Texas Water Development Boards Mission - Leading the states efforts in ensuring a secure water future for Texas. The Texas Water Development Board (TWDB) offers competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, and flexible work alternatives so you can have a work/life balance! For more information about these benefits and more visit our employment benefits page. The Texas Water Development Board does not discriminate on basis of race, color, national origin, sex, religion, sexual orientation, age, or disability in employment or provision of services, programs, or activities. Must meet agency in-office requirements GENERAL DESCRIPTION Performs moderately complex (journey-level) data analysis and data research work. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Design and build tools for data collection, extraction, and analysis using SQL-based programs and other data analytic software. Responds to requests for information on an ad hoc basis for the public, the Office of Water Supply and Infrastructure, executive-level management, and the agency s Board members or their respective staff. Oversees and maintain a library of data analysis tools, queries, databases, and reports for the division. Spearheads the development of software applications or programming to drive significant improvements in operational efficiencies. Provides guidance and knowledge sharing to junior team data analysts on best practices, data tools and software, and institutional knowledge regarding data use and products. Makes recommendations for tools, applications, techniques, and processes that would benefit the team s goals, projects, and products. Assist other Program Administration & Reporting staff to improve and coordinate long-term projects; develop and upgrade related documentation. Develops and monitors team product metrics to monitor usage and success. Updates and maintains all existing desktop procedures related to the reporting duties included in their performance plan. Initiates, assists, and works with cross-divisional teams to complete updates/upgrades for the agency s databases. Provides strategic support and advice to other sections of the Technical Systems Oversight Department in completing and implementing long-term projects. Collects, produces, and maintains supporting documentation and maintain standards of source documents. ESSENTIAL JOB FUNCTIONS Designs and builds tools for data collection, extraction, and analysis using SQL-based programs and other data analytic software. Responds to requests for information on an ad hoc basis for the public, the Office of Water Supply and Infrastructure, executive-level management, and the agency s Board members or their respective staff. Maintains a library of data analysis tools, queries, databases, and reports for the division. Spearheads the development of software applications or programming to drive significant improvements in operational efficiencies. Provides guidance and knowledge sharing to junior team data analysts on best practices, data tools and software, and institutional knowledge regarding data use and products. Makes recommendations for tools, applications, techniques, and processes that would benefit the team s goals, projects, and products. Assists other Program Administration & Reporting staff to improve and coordinate long-term projects; develops and upgrades related documentation. Develops and monitors team product metrics to monitor usage and success. Updates and maintains all existing desktop procedures related to the reporting duties included in their performance plan. Initiates, assists, and works with cross-divisional teams to complete updates/upgrades for the agency s databases. Provides strategic support and advice to other sections of the Technical Systems Oversight Department in completing and implementing long-term projects. Collects, produces, and maintains supporting documentation and maintains standards of source documents. Maintains confidential and sensitive information. Ensures individual and team files (electronic and hard versions) are appropriately maintained and timely disposed of in accordance with the agency s records retention procedures and schedule. As Senior Data Analyst, reviews and maintains data analyst staff processes and documented procedures for consistency across the team and accuracy. Maintains required certifications and licenses and meets the continuing education needs and requirements of the position to include attending mandatory training courses. May be required to operate a state or personal vehicle for business purposes. Performs other duties as assigned. MINIMUM QUALIFICATIONS Graduation from an accredited four-year college or university with a degree in Data Science, Business Analytics, Computer/Information Science, Statistics, Social/Political Science, Planning, Mathematics, Engineering, Industrial Engineering, Business, Finance, or other related fields. One (1) year of relevant work experience related to data analysis, business analysis, or a similarly related field. One (1) year of experience working with water infrastructure financing programs and developing and managing technical tools and products that utilize project and funding data within the water resources industry. One (1) year of experience of relevant work experience as a Data Analyst, with SQL Server Management. Experience with Microsoft Power BI building data reporting tools. Microsoft Power Apps development skills. Experience using ArcGIS Pro to oversee GIS tools and visualizations. Experience using Snowflake for enhanced data management, analytics, and integration with Python, SQL, and Power BI. Experience developing machine learning processes and tools for predictive analytics and automation. Ability to physically commute to the TWDB office in Austin, Texas on a weekly basis. PREFERRED QUALIFICATIONS One year of progressive work experience using SQL Server Reporting Services, or similar software, to build reports. One year of progressive work experience using Microsoft Power BI, or similar software, building data reporting tools. One year of progressive work experience building Microsoft Power Apps tools and applications. One year of progressive work experience using ArcGIS pro to build GIS tools and visualizations. KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Knowledge of local, state, and federal laws and regulations relevant to the Technical Systems Oversight Department. Knowledge of the principles and practices of public administration. Knowledge of financial systems. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of state and federal financial assistance programs. Skills in using Microsoft Office Word, Excel, and Access. Skills in the use of internet, email, presentation, and database software. Skills in using Microsoft Teams, Project, Planner, and other organization software applications. Skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Skills in interpersonal communications and the ability to interact effectively with a wide variety of customers and stakeholders. Ability to adhere to work schedules, follow procedures with respect to leave and submit accurate timesheets by prescribed deadlines. Ability to make mature, objective decisions, and identify areas of potential problems. Ability to perform effectively and willingly when changes occur in scope and nature of the work and work environment. Ability to perform routine and non-routine work assignments accurately and on time with little or no supervision and with infrequent errors. Ability to perform assigned duties and improve work habits and/or output. Ability to interpret policies, procedures, and regulations. Ability to provide prompt, courteous, and accurate assistance, and clear and concise communication to internal and external stakeholders both verbally and in writing. Ability to work and cooperate with others in a team environment. Ability to lead and prioritize the work of others. Ability to work accurately with numerical details in a fast-paced, high-volume setting. Ability to analyze and interpret financial data. Ability to manage multiple tasks. Ability to stand/sit/move to perform activities such as retrieve/replace files in a large file system for boxes up to 30 lbs. Ability and willingness to travel 5% of the time, primarily within the State of Texas. Ability to operate a vehicle (state or personal) for state business and maintain a driver s license and driving record that complies with state and agency requirements. Ability to work shifts that may exceed 8 hours, including early mornings, nights, and weekends. Ability to train others.

Job Description Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: . click apply for full job details

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analytics - Network Security & Support Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year. PandoLogic. Category:General, Location:Seattle, WA-98104

Job Description Job Description JOB SUMMARY: ICT Systems Technician - Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution's ticketing system, by phone, and walk-ins, ensuring timely issue resolution. In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times. Compensation: $45,000/annually; $21.64/hour ESSENTIAL FUNCTIONS: Provide support to Staff on all supported software platforms. Be available for computer and AV preparation/breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs. Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise. Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume. Set up and break down computer labs in the academic buildings, offices, and residence halls. Responsible for installing and configuring new devices, adding these devices to an Active Directory Domain and/or Azure Autopilot. Install and configure desktop software as needed. Manage Antivirus software and assist users with applications and troubleshooting hardware. Provide technical assistance and/or training to staff, faculty, or students in using the audio/visual equipment for events in the classrooms and public spaces. Maintain, inventory, suggest repair, storage, or replacement of equipment. Communicate with staff, faculty, and students regarding technology and scheduling needs and problems. Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook. Assume other responsibilities as reasonably requested by staff, faculty, and students. Performs related work as required or as delegated by supervisor(s). ADDITIONAL RESPONSIBILITIES: This position requires a flexible schedule with scheduled evening and weekend hours to meet the operational needs of the ICT Office. Ability to travel between our Campus and downtown Waterbury locations. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS A bachelor's degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for the bachelor's degree. Preferred 1-2 years of successful work experience in an ICT department. Experience in an institution of higher education is preferred but not required. Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations. Team-oriented and skilled in working within a collaborative environment. Ability to repair Windows and iOS-based computer systems. Proficiency in desktop operating systems for Windows and iOS. Knowledge of Microsoft Office applications as well as Office 365 / Azure. Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines. Ability to prioritize and provide exemplary customer service with a professional demeanor and a positive attitude. Excellent analytical and problem-solving skills. Excellent verbal and written communication skills. Must have the necessary training and experience to successfully perform the essential duties of the role. Must be able to lift and carry 20+ pounds. Mon - Fri (Rotation)

Job Description: Job Description POSITION PURPOSE: The program manager is responsible for ensuring that participants' needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladin's mission WORK CONDUCT: • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of persons with disabilities through attendance at various community events, and develops appropriate networks within the wider community. • Supervises assigned staff positions, enforces agency policies and procedures, and conducts performance evaluations • Attends necessary meetings, in-services, and professional development activities. • Responsible for making sure that all required program staff and volunteer training is completed based on all applicable standards, guidelines and agency requirements by approved trainers. • Coordinates and communicates services with appropriate agency staff, external agency. Works closely with assigned Program Managers to insure proper service delivery. • Follows all agency policies and procedures regarding the use and release of confidential information and confidential protected health information. • Complies with Paladin human resource and fiscal policies, Employee Handbook, county, state and federal laws and regulations as they relate to Paladin, Inc. • Shall perform any other job related function as assigned. CASE MANAGEMENT: • Ensures the atmosphere is therapeutic provides optimal growth for individuals, and preserves individuals dignity and self-worth • Schedule, lead, and participate in interdisciplinary team meetings, while assuring continuity between services. • Ensure timely reporting is completed for internal/external reportable incidents. • Ensures timely and thorough communication in regard to participants care with interdisciplinary team. • Maintains up to date records and reports and general case management procedures in compliance with funding sources, CARF, and agency requirements. • Develops and implements individualized program plans (ISP's) with each consumer assigned a case load. • Communicates directly with families, guardians, case managers/service coordinators in a manner that encourages the continued growth and happiness of participants. • Promotes a positive, cooperative relationship with day programs or other support services. • Assures proper implementation of participants' plan including but not limited to (dietary, high risk, behavioral etc.). • Monitors participants financials by regularly checking participants' cash on hand, bank statements, and coordinate individuals spend down as appropriate. • Works closely with eligibility specialist to ensure ongoing benefits are maintained including but not limited to (Medicaid, social security, etc.). • Verbally report, investigate, complete written reports and follow up on all aspects of individual abuse, neglect, exploitation cases with prescribed time frames. PERSONNEL MANAGEMENT: • Know and assure implementation of all organization policies and procedures. • Ensure accessibility to staff as needed to provide guidance and instruction. • Ensure employees are adequately trained on an as needed basis in all areas of program implementation including but not limited to (client specific, financials, medication administration, program specific, etc.). • Complete disciplinary action and termination actions of program staff in consultation with supervisor and Human Resources Department. • Provide thorough, complete, and timely on-site orientation to new employees. • Provide coaching and development of all employees. • Monitor staff development and conditions of employment (including agency wide trainings and various compliance items. • Monitor and audit employee time reports in accordance with payroll deadlines. Authorize overtime and mileage expense for employees within assigned budgets. Approve time cards while assuring accuracy of pay and benefit category. • Develop and implement core schedules for employees according to the needs of individual and requirements of the program. If unable to find adequate staff to fill a shift, program manager may need to perform direct support professional responsibilities. • Conducts annual and as needed performance evaluations. OVERALL: • Ensure timely completion of job duties. • Effectively contributes to problem solving and developing new processes and procedures, in response to changing customer service expectations and system wide goals. • Effectively communicates to staff and customers verbally and in writing. • Effectively contributes to the work and success of the team. • Report, acknowledge, and resolve complaints from outside contacts. TECHNOLOGY: • Effectively uses the following equipment: • Laptops, desktops, or other computer equipment • Printer, copier, fax, scanner, etc. • Mobile Devices • External storage devices • Effectively learns and uses integrated library software, Microsoft Office Suite, google apps for work, open source office software, and Active Directory • Effectively uses the internet • Effective learns and uses email. • Effectively learns and uses social media and apps as appropriate. PHYSICAL: • While performing the duties of this job, the employee is regularly required to use hands to: handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; smell. The employee is occasionally required to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally life and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must be able to perceive, initiate, or respond to fire alarms, warning sirens, and telephone system all call messages in a calm, rational manner, making sure that the other employs and patron are safe and out of the building. • While performing the duties of this job, the employee may be exposed to room temperature changes. • While performing the duties of this job, the employee may be exposed to noise levels that are low to moderate Qualifications KNOWLEDGE AND SKILLS: • Strong communication skills (both written and oral). • Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of residential services • Ability to synthesize data in client records to develop and implement appropriate and relevant habilitation plans and work adjustment training techniques. COMMUNICATION SKILLS: • Ability to communicate effectively and persuasively (verbally and in writing) with a wide range of stakeholders. TOOLS AND EQUIPMENT: • Basic computer skills. COGNITIVE REQUIREMENTS: • Ability to analyze data, program related issues and needs to facilitate planning and staff and program development. • Ability to work with a variety of individuals and agencies to effectively and efficiently coordinate services. • Work with minimal supervision. • Ability to handle multiple tasks and/or demands of one's time from others. • Ability to work as a team member to facilitate service delivery. • Patience and diplomacy when dealing with difficult clients, staff, and other agencies. • Ability to handle stress. • Ability to train staff in their various job duties. EDUCATIONAL AND EXPERIENCE REQUIREMENTS: • Direct supervisory experience within a residential setting for persons with disabilities required. • Bachelor's Degree in rehabilitation, social service or humanities, preferred. • Ability is required to intervene in crisis situations, to work cooperatively and effectively with staff and others in a team situation. • Ability to collect, analyze and present information regarding programming; to make decisions relating to services provided to consumers. • Ability to mediate concerns and problems with providers, clients, caregivers and staff in order to resolve programming problems. ADDITIONAL INFORMATION: • Required to change work and/or personal schedules to meet time requirements of position. • Responsible for the safety of all staff and clients under his/her supervision. • May be asked to serve on various agency committees PI8e0043ab44d8-3648