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patient access supervisor
Transfer Coordinator/Lakeland, FL/1942, 2323/MB
Peace River Center Lakeland, Florida
Job Description Job Description The Transfer Coordinator facilitates the transfer of patients into and outside of the PRC Inpatient Units. This position is responsible for ensuring that the patient meets all Peace River Center's clinical, financial, and regulatory criteria for transfer and verifies CSU Bed availability for the BCSU and LCSU. This staff person will monitor, coordinate, and collect necessary verbal and written documentation as required of the agency/referring institution. The staff person will possess excellent written and verbal communication skills, and additionally complete administrative tasks such as monitoring of facility processes, submitting daily data to required entities, and confirming that client documentation has been collected. The Transfer Coordinator will maintain excellent relationships with the inpatient team and referring facilities. General Expectations: In the performance of their respective task and duties, all employees are expected to conform to the following: Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all PRC's Core Values. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and vendors. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required. Comply with all Center policies and procedures except those for which the employee gives notice of the need for reasonable accommodation and for which the Center can make such reasonable accommodation. An employee in this position must be able to react to change productively. Attends all scheduled work hours, meetings, training, and other center functions. Job Function and Tasks: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Responsible for inpatient referral screening including: Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into the Peace River Center CSU. Monitor facsimile machine for faxed referrals. Obtains medical history, patient demographics, and insurance from referring institution. Promptly screen referral documentation for appropriateness of placement with strict adherence to policies and procedures. Connects with Charge Nurse at the receiving CSU to provide notice of the pending transfer and to determine availability of a bed. Communicates with the referring institution of approval and coordinates time of transfer. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions. Tracks & documents all transfer encounters. Understand, navigate, and maintain electronic record reporting within agency timeline expectations. May be asked to maintain and provide daily, weekly, or monthly referral statistics for submission to Administration. Verifies patient transfer Summary Review following each shift. Performs all other duties as assigned adapts to a changing work environment. Responsible for reviewing Credible Seclusion and Restraint services (SANDRs): Ensure SANDR form is completed appropriately and thoroughly using Credible reporting tool. Review Credible chart for SANDR order. Electronically submit Baker Act cover sheets to DCF according to procedure. Electronically submit digital Clerk of Courts required paperwork according to procedure. Essential Duties/Requirements/Activities: Ability to arrive/report to work on time and ready to work. Ability to abide by company attendance policy. Ability to abide by principles of EEO compliance and a workplace of dignity and respect. Ability to work cooperatively in a group/team setting. Ability to show respect to others. Ability to take guidance and direction from supervisors. Ability to report to work with clean hygiene. Ability to adhere to company /program dress code standards. Ability to professionally communicate with others. Ability to record minutes from meetings. Ability to keep information confidential. Ability to encourage treatment team to fully assess for presenting needs and assist in how to address needs. Ability to listen to and understand information and ideas presented verbally and in writing. Qualifications: Must have good organizational skills and be able to work independently. Knowledge of facility systems and organization as they pertain to medical records and organization review. Good customer facing and phone skills. Communication and interpersonal skills to develop relationships with clients, staff, providers, and payors. Good organizational skills with the ability to multi-task and manage time. Understanding of basic medical terminology. Experience working in a Medical Office setting. Competency in the use of office equipment such as fax machine, multi-line phone system, email, computer, etc. Education: High School diploma (GED), AA Degree a plus Experience: 2+ years in customer service. 2+ years in a business setting. 2+ years in a health care environment. 1+ year in communicating with external organizations. Certifications: None Training: 20 hours professional enhancement training annually including all PRC required. Credible/DCF Backer Act Reporting/Report generating training as needed to perform assigned job duties. Knowledge and Skills: Excellent written and verbal communication skills, including oral presentations. Highly motivated, able to learn quickly and prioritize multiple tasks. Proficient in Word, Excel and the ability/willingness to learn other applications. Excellent organizational skills including setting up/maintaining files. Proactive approach to problem resolution. Familiarity with medical terminology. Working knowledge of the healthcare revenue cycle process. Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with internal and external parties. Must be able to follow detailed instructions. Consistently exercises critical thinking skills or uses logic and reasoning to assess and resolve problems Quickly makes sense of, combines, and organizes information. Consistently maintain a professional and approachable demeanor. Able to work under pressure and meet stringent deadlines in a fast-paced environment. Successfully alternates between two or more activities or sources of information. Accepts responsibility and maintains a high level of accountability. Handle unresolved inquires/issues. Safety Equipment Universal Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations. Life Safety Equipment (fire extinguisher) Transportation: Must have reliable transportation. Machines, Tool and Equipment Used Computer, telephone- multi line, fax, copier, Calculator Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Paycor, and Microsoft email as examples. This will ensure secure and efficient communication with the organization Supervisory Relationship(s) None Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location. EEO Statement : One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation. PI5c5-
08/07/2026
Full time
Job Description Job Description The Transfer Coordinator facilitates the transfer of patients into and outside of the PRC Inpatient Units. This position is responsible for ensuring that the patient meets all Peace River Center's clinical, financial, and regulatory criteria for transfer and verifies CSU Bed availability for the BCSU and LCSU. This staff person will monitor, coordinate, and collect necessary verbal and written documentation as required of the agency/referring institution. The staff person will possess excellent written and verbal communication skills, and additionally complete administrative tasks such as monitoring of facility processes, submitting daily data to required entities, and confirming that client documentation has been collected. The Transfer Coordinator will maintain excellent relationships with the inpatient team and referring facilities. General Expectations: In the performance of their respective task and duties, all employees are expected to conform to the following: Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all PRC's Core Values. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and vendors. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required. Comply with all Center policies and procedures except those for which the employee gives notice of the need for reasonable accommodation and for which the Center can make such reasonable accommodation. An employee in this position must be able to react to change productively. Attends all scheduled work hours, meetings, training, and other center functions. Job Function and Tasks: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Responsible for inpatient referral screening including: Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into the Peace River Center CSU. Monitor facsimile machine for faxed referrals. Obtains medical history, patient demographics, and insurance from referring institution. Promptly screen referral documentation for appropriateness of placement with strict adherence to policies and procedures. Connects with Charge Nurse at the receiving CSU to provide notice of the pending transfer and to determine availability of a bed. Communicates with the referring institution of approval and coordinates time of transfer. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions. Tracks & documents all transfer encounters. Understand, navigate, and maintain electronic record reporting within agency timeline expectations. May be asked to maintain and provide daily, weekly, or monthly referral statistics for submission to Administration. Verifies patient transfer Summary Review following each shift. Performs all other duties as assigned adapts to a changing work environment. Responsible for reviewing Credible Seclusion and Restraint services (SANDRs): Ensure SANDR form is completed appropriately and thoroughly using Credible reporting tool. Review Credible chart for SANDR order. Electronically submit Baker Act cover sheets to DCF according to procedure. Electronically submit digital Clerk of Courts required paperwork according to procedure. Essential Duties/Requirements/Activities: Ability to arrive/report to work on time and ready to work. Ability to abide by company attendance policy. Ability to abide by principles of EEO compliance and a workplace of dignity and respect. Ability to work cooperatively in a group/team setting. Ability to show respect to others. Ability to take guidance and direction from supervisors. Ability to report to work with clean hygiene. Ability to adhere to company /program dress code standards. Ability to professionally communicate with others. Ability to record minutes from meetings. Ability to keep information confidential. Ability to encourage treatment team to fully assess for presenting needs and assist in how to address needs. Ability to listen to and understand information and ideas presented verbally and in writing. Qualifications: Must have good organizational skills and be able to work independently. Knowledge of facility systems and organization as they pertain to medical records and organization review. Good customer facing and phone skills. Communication and interpersonal skills to develop relationships with clients, staff, providers, and payors. Good organizational skills with the ability to multi-task and manage time. Understanding of basic medical terminology. Experience working in a Medical Office setting. Competency in the use of office equipment such as fax machine, multi-line phone system, email, computer, etc. Education: High School diploma (GED), AA Degree a plus Experience: 2+ years in customer service. 2+ years in a business setting. 2+ years in a health care environment. 1+ year in communicating with external organizations. Certifications: None Training: 20 hours professional enhancement training annually including all PRC required. Credible/DCF Backer Act Reporting/Report generating training as needed to perform assigned job duties. Knowledge and Skills: Excellent written and verbal communication skills, including oral presentations. Highly motivated, able to learn quickly and prioritize multiple tasks. Proficient in Word, Excel and the ability/willingness to learn other applications. Excellent organizational skills including setting up/maintaining files. Proactive approach to problem resolution. Familiarity with medical terminology. Working knowledge of the healthcare revenue cycle process. Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with internal and external parties. Must be able to follow detailed instructions. Consistently exercises critical thinking skills or uses logic and reasoning to assess and resolve problems Quickly makes sense of, combines, and organizes information. Consistently maintain a professional and approachable demeanor. Able to work under pressure and meet stringent deadlines in a fast-paced environment. Successfully alternates between two or more activities or sources of information. Accepts responsibility and maintains a high level of accountability. Handle unresolved inquires/issues. Safety Equipment Universal Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations. Life Safety Equipment (fire extinguisher) Transportation: Must have reliable transportation. Machines, Tool and Equipment Used Computer, telephone- multi line, fax, copier, Calculator Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Paycor, and Microsoft email as examples. This will ensure secure and efficient communication with the organization Supervisory Relationship(s) None Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location. EEO Statement : One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation. PI5c5-
Transfer Coordinator/Lakeland, FL/1942, 2323/MB
Peace River Center Lakeland, Florida
Job Description Job Description The Transfer Coordinator facilitates the transfer of patients into and outside of the PRC Inpatient Units. This position is responsible for ensuring that the patient meets all Peace River Center's clinical, financial, and regulatory criteria for transfer and verifies CSU Bed availability for the BCSU and LCSU. This staff person will monitor, coordinate, and collect necessary verbal and written documentation as required of the agency/referring institution. The staff person will possess excellent written and verbal communication skills, and additionally complete administrative tasks such as monitoring of facility processes, submitting daily data to required entities, and confirming that client documentation has been collected. The Transfer Coordinator will maintain excellent relationships with the inpatient team and referring facilities. General Expectations: In the performance of their respective task and duties, all employees are expected to conform to the following: Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all PRC's Core Values. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and vendors. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required. Comply with all Center policies and procedures except those for which the employee gives notice of the need for reasonable accommodation and for which the Center can make such reasonable accommodation. An employee in this position must be able to react to change productively. Attends all scheduled work hours, meetings, training, and other center functions. Job Function and Tasks: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Responsible for inpatient referral screening including: Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into the Peace River Center CSU. Monitor facsimile machine for faxed referrals. Obtains medical history, patient demographics, and insurance from referring institution. Promptly screen referral documentation for appropriateness of placement with strict adherence to policies and procedures. Connects with Charge Nurse at the receiving CSU to provide notice of the pending transfer and to determine availability of a bed. Communicates with the referring institution of approval and coordinates time of transfer. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions. Tracks & documents all transfer encounters. Understand, navigate, and maintain electronic record reporting within agency timeline expectations. May be asked to maintain and provide daily, weekly, or monthly referral statistics for submission to Administration. Verifies patient transfer Summary Review following each shift. Performs all other duties as assigned adapts to a changing work environment. Responsible for reviewing Credible Seclusion and Restraint services (SANDRs): Ensure SANDR form is completed appropriately and thoroughly using Credible reporting tool. Review Credible chart for SANDR order. Electronically submit Baker Act cover sheets to DCF according to procedure. Electronically submit digital Clerk of Courts required paperwork according to procedure. Essential Duties/Requirements/Activities: Ability to arrive/report to work on time and ready to work. Ability to abide by company attendance policy. Ability to abide by principles of EEO compliance and a workplace of dignity and respect. Ability to work cooperatively in a group/team setting. Ability to show respect to others. Ability to take guidance and direction from supervisors. Ability to report to work with clean hygiene. Ability to adhere to company /program dress code standards. Ability to professionally communicate with others. Ability to record minutes from meetings. Ability to keep information confidential. Ability to encourage treatment team to fully assess for presenting needs and assist in how to address needs. Ability to listen to and understand information and ideas presented verbally and in writing. Qualifications: Must have good organizational skills and be able to work independently. Knowledge of facility systems and organization as they pertain to medical records and organization review. Good customer facing and phone skills. Communication and interpersonal skills to develop relationships with clients, staff, providers, and payors. Good organizational skills with the ability to multi-task and manage time. Understanding of basic medical terminology. Experience working in a Medical Office setting. Competency in the use of office equipment such as fax machine, multi-line phone system, email, computer, etc. Education: High School diploma (GED), AA Degree a plus Experience: 2+ years in customer service. 2+ years in a business setting. 2+ years in a health care environment. 1+ year in communicating with external organizations. Certifications: None Training: 20 hours professional enhancement training annually including all PRC required. Credible/DCF Backer Act Reporting/Report generating training as needed to perform assigned job duties. Knowledge and Skills: Excellent written and verbal communication skills, including oral presentations. Highly motivated, able to learn quickly and prioritize multiple tasks. Proficient in Word, Excel and the ability/willingness to learn other applications. Excellent organizational skills including setting up/maintaining files. Proactive approach to problem resolution. Familiarity with medical terminology. Working knowledge of the healthcare revenue cycle process. Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with internal and external parties. Must be able to follow detailed instructions. Consistently exercises critical thinking skills or uses logic and reasoning to assess and resolve problems Quickly makes sense of, combines, and organizes information. Consistently maintain a professional and approachable demeanor. Able to work under pressure and meet stringent deadlines in a fast-paced environment. Successfully alternates between two or more activities or sources of information. Accepts responsibility and maintains a high level of accountability. Handle unresolved inquires/issues. Safety Equipment Universal Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations. Life Safety Equipment (fire extinguisher) Transportation: Must have reliable transportation. Machines, Tool and Equipment Used Computer, telephone- multi line, fax, copier, Calculator Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Paycor, and Microsoft email as examples. This will ensure secure and efficient communication with the organization Supervisory Relationship(s) None Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location. EEO Statement : One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation. PI5c5-
08/07/2026
Full time
Job Description Job Description The Transfer Coordinator facilitates the transfer of patients into and outside of the PRC Inpatient Units. This position is responsible for ensuring that the patient meets all Peace River Center's clinical, financial, and regulatory criteria for transfer and verifies CSU Bed availability for the BCSU and LCSU. This staff person will monitor, coordinate, and collect necessary verbal and written documentation as required of the agency/referring institution. The staff person will possess excellent written and verbal communication skills, and additionally complete administrative tasks such as monitoring of facility processes, submitting daily data to required entities, and confirming that client documentation has been collected. The Transfer Coordinator will maintain excellent relationships with the inpatient team and referring facilities. General Expectations: In the performance of their respective task and duties, all employees are expected to conform to the following: Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all PRC's Core Values. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and vendors. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required. Comply with all Center policies and procedures except those for which the employee gives notice of the need for reasonable accommodation and for which the Center can make such reasonable accommodation. An employee in this position must be able to react to change productively. Attends all scheduled work hours, meetings, training, and other center functions. Job Function and Tasks: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Responsible for inpatient referral screening including: Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into the Peace River Center CSU. Monitor facsimile machine for faxed referrals. Obtains medical history, patient demographics, and insurance from referring institution. Promptly screen referral documentation for appropriateness of placement with strict adherence to policies and procedures. Connects with Charge Nurse at the receiving CSU to provide notice of the pending transfer and to determine availability of a bed. Communicates with the referring institution of approval and coordinates time of transfer. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions. Tracks & documents all transfer encounters. Understand, navigate, and maintain electronic record reporting within agency timeline expectations. May be asked to maintain and provide daily, weekly, or monthly referral statistics for submission to Administration. Verifies patient transfer Summary Review following each shift. Performs all other duties as assigned adapts to a changing work environment. Responsible for reviewing Credible Seclusion and Restraint services (SANDRs): Ensure SANDR form is completed appropriately and thoroughly using Credible reporting tool. Review Credible chart for SANDR order. Electronically submit Baker Act cover sheets to DCF according to procedure. Electronically submit digital Clerk of Courts required paperwork according to procedure. Essential Duties/Requirements/Activities: Ability to arrive/report to work on time and ready to work. Ability to abide by company attendance policy. Ability to abide by principles of EEO compliance and a workplace of dignity and respect. Ability to work cooperatively in a group/team setting. Ability to show respect to others. Ability to take guidance and direction from supervisors. Ability to report to work with clean hygiene. Ability to adhere to company /program dress code standards. Ability to professionally communicate with others. Ability to record minutes from meetings. Ability to keep information confidential. Ability to encourage treatment team to fully assess for presenting needs and assist in how to address needs. Ability to listen to and understand information and ideas presented verbally and in writing. Qualifications: Must have good organizational skills and be able to work independently. Knowledge of facility systems and organization as they pertain to medical records and organization review. Good customer facing and phone skills. Communication and interpersonal skills to develop relationships with clients, staff, providers, and payors. Good organizational skills with the ability to multi-task and manage time. Understanding of basic medical terminology. Experience working in a Medical Office setting. Competency in the use of office equipment such as fax machine, multi-line phone system, email, computer, etc. Education: High School diploma (GED), AA Degree a plus Experience: 2+ years in customer service. 2+ years in a business setting. 2+ years in a health care environment. 1+ year in communicating with external organizations. Certifications: None Training: 20 hours professional enhancement training annually including all PRC required. Credible/DCF Backer Act Reporting/Report generating training as needed to perform assigned job duties. Knowledge and Skills: Excellent written and verbal communication skills, including oral presentations. Highly motivated, able to learn quickly and prioritize multiple tasks. Proficient in Word, Excel and the ability/willingness to learn other applications. Excellent organizational skills including setting up/maintaining files. Proactive approach to problem resolution. Familiarity with medical terminology. Working knowledge of the healthcare revenue cycle process. Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with internal and external parties. Must be able to follow detailed instructions. Consistently exercises critical thinking skills or uses logic and reasoning to assess and resolve problems Quickly makes sense of, combines, and organizes information. Consistently maintain a professional and approachable demeanor. Able to work under pressure and meet stringent deadlines in a fast-paced environment. Successfully alternates between two or more activities or sources of information. Accepts responsibility and maintains a high level of accountability. Handle unresolved inquires/issues. Safety Equipment Universal Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations. Life Safety Equipment (fire extinguisher) Transportation: Must have reliable transportation. Machines, Tool and Equipment Used Computer, telephone- multi line, fax, copier, Calculator Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Paycor, and Microsoft email as examples. This will ensure secure and efficient communication with the organization Supervisory Relationship(s) None Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location. EEO Statement : One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation. PI5c5-
FQHC experience in California Revenue Cycle Manager
TrueCare San Marcos, California
TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Back-End Revenue Cycle Manager is responsible for managing the day-to-day activities of the billing staff to ensure accurate and timely billing of claims, review of denials, adjustments, and write-offs and monitor accounts receivable balances to ensure compliance with TrueCare goals. The Back-End RC Manager will also work collaboratively with Finance and Operations leaders to maximize revenues and Medical Staff Office credentialing to ensure providers are properly enrolled in health plans. Duties & Responsibilities: Manage the day-to-day operations of the RC department by providing direction, scheduling assignments, coordinating workflow, and assigning priorities. Develop training and performance standards and measures consistent with industry healthcare standards and ensure achievement of goals. Provide oversight of the billing cycle to maximize revenue and manage accounts receivable balances. Establish, implement, and provide direct oversight of departmental productivity standards ensuring accurate and timely submission of all claims to maximize potential revenue. Develop and implement feedback mechanisms for resolution of most frequent/costly denials in a timely fashion to improve billing efficiencies and cash flow. Ensure timely billing and collection of all Program Income, including Federal and State agencies, insurance companies, patients, and other third-party payers. Implement and maintain systems to audit billing submissions, payment posting, collections, denials, and adjustments including write-offs to ensure accuracy of accounts receivable, timely claims adjudication, and revenue maximization. Operationalize coding changes, program updates, and regulatory changes organization-wide, including RC, practice management (system and key players), and clinical operations. Assist, as needed, with billing/audit questions, ambulatory inquiries, education, database maintenance, statistical analysis, and processing of reviews of internal audits. Develop reports and analysis, as needed, to monitor revenue, quality, quantity, timely submissions, coding compliance, and general billing standards to meet Federal, State, health plan, and local requirements. Analyze trends of coding, charges, collections, adjustments, write offs, and accounts receivable balances and make appropriate changes to align staff and maximize revenue. In collaboration with the Revenue Cycle Director, ensure health plan information is up to date. In collaboration with Medical Staff Office, ensure timely insurance plan enrollment for providers. Manage daily, monthly, and annual close processes including the distribution of system generated financial reports. Assist in assuring that all billing department policies and procedures are accurately documented on PolicyTech by providing the Revenue Cycle Director with changes as they are identified. Ensure implementation of all billing and coding plans, programs, and projects among the team. Maintain a working knowledge of departmental coding operations and act as an in-house expert on issues pertaining to specialty coding and reimbursement. Assist in the annual independent audit as related to Program Income and Accounts Receivable matters. Provide responses to all internal and external audits as well as compliance audits and issues. Required Qualifications: Bachelor's degree from an accredited institution in business, healthcare administration, or a related field or an equivalent combination of education and professional experience in a related field. A minimum of two (2) years prior supervisory experience. A minimum of three (3) years of experience in healthcare operations, business, or administrative functions. Experience working in a community clinic or a Federally Qualified Health Center (FQHC). Knowledge of HIPAA privacy and security regulations. Working knowledge of CPT, ICD9 and ICD10 codes, third party payor reimbursement including community clinic or FQHC expertise, billing and insurance regulations, medical terminology, insurance benefits, and appeal processes. Knowledge of third-party billing and state and federal collection regulations. Experience with an electronic health record system. Proficiency in Microsoft Office suite products, including Outlook, Word, Excel, and PowerPoint. Desired Qualifications: Management experience. Experience in an ambulatory setting, with medical billing and collections. A minimum of one professional coding or healthcare compliance certification (such as Certified Coding Specialist - Physician-based, Certified Professional Coder, Registered Health Information Administrator, or Registered Health Information Technician). Two to three years of coding experience. Benefits: Competitive Compensation Competitive Time Off Low-cost health, dental, vision & life insurance Tuition Reimbursement, Employee Assistance program The pay range for this role is $90,776 to $136,165 on an annual basis. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Powered by JazzHR Compensation details: 65 PI76ec9f6-
08/07/2026
Full time
TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Back-End Revenue Cycle Manager is responsible for managing the day-to-day activities of the billing staff to ensure accurate and timely billing of claims, review of denials, adjustments, and write-offs and monitor accounts receivable balances to ensure compliance with TrueCare goals. The Back-End RC Manager will also work collaboratively with Finance and Operations leaders to maximize revenues and Medical Staff Office credentialing to ensure providers are properly enrolled in health plans. Duties & Responsibilities: Manage the day-to-day operations of the RC department by providing direction, scheduling assignments, coordinating workflow, and assigning priorities. Develop training and performance standards and measures consistent with industry healthcare standards and ensure achievement of goals. Provide oversight of the billing cycle to maximize revenue and manage accounts receivable balances. Establish, implement, and provide direct oversight of departmental productivity standards ensuring accurate and timely submission of all claims to maximize potential revenue. Develop and implement feedback mechanisms for resolution of most frequent/costly denials in a timely fashion to improve billing efficiencies and cash flow. Ensure timely billing and collection of all Program Income, including Federal and State agencies, insurance companies, patients, and other third-party payers. Implement and maintain systems to audit billing submissions, payment posting, collections, denials, and adjustments including write-offs to ensure accuracy of accounts receivable, timely claims adjudication, and revenue maximization. Operationalize coding changes, program updates, and regulatory changes organization-wide, including RC, practice management (system and key players), and clinical operations. Assist, as needed, with billing/audit questions, ambulatory inquiries, education, database maintenance, statistical analysis, and processing of reviews of internal audits. Develop reports and analysis, as needed, to monitor revenue, quality, quantity, timely submissions, coding compliance, and general billing standards to meet Federal, State, health plan, and local requirements. Analyze trends of coding, charges, collections, adjustments, write offs, and accounts receivable balances and make appropriate changes to align staff and maximize revenue. In collaboration with the Revenue Cycle Director, ensure health plan information is up to date. In collaboration with Medical Staff Office, ensure timely insurance plan enrollment for providers. Manage daily, monthly, and annual close processes including the distribution of system generated financial reports. Assist in assuring that all billing department policies and procedures are accurately documented on PolicyTech by providing the Revenue Cycle Director with changes as they are identified. Ensure implementation of all billing and coding plans, programs, and projects among the team. Maintain a working knowledge of departmental coding operations and act as an in-house expert on issues pertaining to specialty coding and reimbursement. Assist in the annual independent audit as related to Program Income and Accounts Receivable matters. Provide responses to all internal and external audits as well as compliance audits and issues. Required Qualifications: Bachelor's degree from an accredited institution in business, healthcare administration, or a related field or an equivalent combination of education and professional experience in a related field. A minimum of two (2) years prior supervisory experience. A minimum of three (3) years of experience in healthcare operations, business, or administrative functions. Experience working in a community clinic or a Federally Qualified Health Center (FQHC). Knowledge of HIPAA privacy and security regulations. Working knowledge of CPT, ICD9 and ICD10 codes, third party payor reimbursement including community clinic or FQHC expertise, billing and insurance regulations, medical terminology, insurance benefits, and appeal processes. Knowledge of third-party billing and state and federal collection regulations. Experience with an electronic health record system. Proficiency in Microsoft Office suite products, including Outlook, Word, Excel, and PowerPoint. Desired Qualifications: Management experience. Experience in an ambulatory setting, with medical billing and collections. A minimum of one professional coding or healthcare compliance certification (such as Certified Coding Specialist - Physician-based, Certified Professional Coder, Registered Health Information Administrator, or Registered Health Information Technician). Two to three years of coding experience. Benefits: Competitive Compensation Competitive Time Off Low-cost health, dental, vision & life insurance Tuition Reimbursement, Employee Assistance program The pay range for this role is $90,776 to $136,165 on an annual basis. Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Powered by JazzHR Compensation details: 65 PI76ec9f6-
Transfer Coordinator/Lakeland, FL/1942, 2323/MB
Peace River Center Lakeland, Florida
The Transfer Coordinator facilitates the transfer of patients into and outside of the PRC Inpatient Units. This position is responsible for ensuring that the patient meets all Peace River Center's clinical, financial, and regulatory criteria for transfer and verifies CSU Bed availability for the BCSU and LCSU. This staff person will monitor, coordinate, and collect necessary verbal and written documentation as required of the agency/referring institution. The staff person will possess excellent written and verbal communication skills, and additionally complete administrative tasks such as monitoring of facility processes, submitting daily data to required entities, and confirming that client documentation has been collected. The Transfer Coordinator will maintain excellent relationships with the inpatient team and referring facilities. General Expectations: In the performance of their respective task and duties, all employees are expected to conform to the following: Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all PRC's Core Values. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and vendors. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required. Comply with all Center policies and procedures except those for which the employee gives notice of the need for reasonable accommodation and for which the Center can make such reasonable accommodation. An employee in this position must be able to react to change productively. Attends all scheduled work hours, meetings, training, and other center functions. Job Function and Tasks: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Responsible for inpatient referral screening including: Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into the Peace River Center CSU. Monitor facsimile machine for faxed referrals. Obtains medical history, patient demographics, and insurance from referring institution. Promptly screen referral documentation for appropriateness of placement with strict adherence to policies and procedures. Connects with Charge Nurse at the receiving CSU to provide notice of the pending transfer and to determine availability of a bed. Communicates with the referring institution of approval and coordinates time of transfer. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions. Tracks & documents all transfer encounters. Understand, navigate, and maintain electronic record reporting within agency timeline expectations. May be asked to maintain and provide daily, weekly, or monthly referral statistics for submission to Administration. Verifies patient transfer Summary Review following each shift. Performs all other duties as assigned adapts to a changing work environment. Responsible for reviewing Credible Seclusion and Restraint services (SANDRs): Ensure SANDR form is completed appropriately and thoroughly using Credible reporting tool. Review Credible chart for SANDR order. Electronically submit Baker Act cover sheets to DCF according to procedure. Electronically submit digital Clerk of Courts required paperwork according to procedure. Essential Duties/Requirements/Activities: Ability to arrive/report to work on time and ready to work. Ability to abide by company attendance policy. Ability to abide by principles of EEO compliance and a workplace of dignity and respect. Ability to work cooperatively in a group/team setting. Ability to show respect to others. Ability to take guidance and direction from supervisors. Ability to report to work with clean hygiene. Ability to adhere to company /program dress code standards. Ability to professionally communicate with others. Ability to record minutes from meetings. Ability to keep information confidential. Ability to encourage treatment team to fully assess for presenting needs and assist in how to address needs. Ability to listen to and understand information and ideas presented verbally and in writing. Qualifications: Must have good organizational skills and be able to work independently. Knowledge of facility systems and organization as they pertain to medical records and organization review. Good customer facing and phone skills. Communication and interpersonal skills to develop relationships with clients, staff, providers, and payors. Good organizational skills with the ability to multi-task and manage time. Understanding of basic medical terminology. Experience working in a Medical Office setting. Competency in the use of office equipment such as fax machine, multi-line phone system, email, computer, etc. Education: High School diploma (GED), AA Degree a plus Experience: 2+ years in customer service. 2+ years in a business setting. 2+ years in a health care environment. 1+ year in communicating with external organizations. Certifications: None Training: 20 hours professional enhancement training annually including all PRC required. Credible/DCF Backer Act Reporting/Report generating training as needed to perform assigned job duties. Knowledge and Skills: Excellent written and verbal communication skills, including oral presentations. Highly motivated, able to learn quickly and prioritize multiple tasks. Proficient in Word, Excel and the ability/willingness to learn other applications. Excellent organizational skills including setting up/maintaining files. Proactive approach to problem resolution. Familiarity with medical terminology. Working knowledge of the healthcare revenue cycle process. Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with internal and external parties. Must be able to follow detailed instructions. Consistently exercises critical thinking skills or uses logic and reasoning to assess and resolve problems Quickly makes sense of, combines, and organizes information. Consistently maintain a professional and approachable demeanor. Able to work under pressure and meet stringent deadlines in a fast-paced environment. Successfully alternates between two or more activities or sources of information. Accepts responsibility and maintains a high level of accountability. Handle unresolved inquires/issues. Safety Equipment Universal Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations. Life Safety Equipment (fire extinguisher) Transportation: Must have reliable transportation. Machines, Tool and Equipment Used Computer, telephone- multi line, fax, copier, Calculator Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Paycor, and Microsoft email as examples. This will ensure secure and efficient communication with the organization Supervisory Relationship(s) None Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location. EEO Statement : One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation. PI85493c8358c7-1600
08/05/2026
Full time
The Transfer Coordinator facilitates the transfer of patients into and outside of the PRC Inpatient Units. This position is responsible for ensuring that the patient meets all Peace River Center's clinical, financial, and regulatory criteria for transfer and verifies CSU Bed availability for the BCSU and LCSU. This staff person will monitor, coordinate, and collect necessary verbal and written documentation as required of the agency/referring institution. The staff person will possess excellent written and verbal communication skills, and additionally complete administrative tasks such as monitoring of facility processes, submitting daily data to required entities, and confirming that client documentation has been collected. The Transfer Coordinator will maintain excellent relationships with the inpatient team and referring facilities. General Expectations: In the performance of their respective task and duties, all employees are expected to conform to the following: Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all PRC's Core Values. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and vendors. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required. Comply with all Center policies and procedures except those for which the employee gives notice of the need for reasonable accommodation and for which the Center can make such reasonable accommodation. An employee in this position must be able to react to change productively. Attends all scheduled work hours, meetings, training, and other center functions. Job Function and Tasks: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Responsible for inpatient referral screening including: Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into the Peace River Center CSU. Monitor facsimile machine for faxed referrals. Obtains medical history, patient demographics, and insurance from referring institution. Promptly screen referral documentation for appropriateness of placement with strict adherence to policies and procedures. Connects with Charge Nurse at the receiving CSU to provide notice of the pending transfer and to determine availability of a bed. Communicates with the referring institution of approval and coordinates time of transfer. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions. Tracks & documents all transfer encounters. Understand, navigate, and maintain electronic record reporting within agency timeline expectations. May be asked to maintain and provide daily, weekly, or monthly referral statistics for submission to Administration. Verifies patient transfer Summary Review following each shift. Performs all other duties as assigned adapts to a changing work environment. Responsible for reviewing Credible Seclusion and Restraint services (SANDRs): Ensure SANDR form is completed appropriately and thoroughly using Credible reporting tool. Review Credible chart for SANDR order. Electronically submit Baker Act cover sheets to DCF according to procedure. Electronically submit digital Clerk of Courts required paperwork according to procedure. Essential Duties/Requirements/Activities: Ability to arrive/report to work on time and ready to work. Ability to abide by company attendance policy. Ability to abide by principles of EEO compliance and a workplace of dignity and respect. Ability to work cooperatively in a group/team setting. Ability to show respect to others. Ability to take guidance and direction from supervisors. Ability to report to work with clean hygiene. Ability to adhere to company /program dress code standards. Ability to professionally communicate with others. Ability to record minutes from meetings. Ability to keep information confidential. Ability to encourage treatment team to fully assess for presenting needs and assist in how to address needs. Ability to listen to and understand information and ideas presented verbally and in writing. Qualifications: Must have good organizational skills and be able to work independently. Knowledge of facility systems and organization as they pertain to medical records and organization review. Good customer facing and phone skills. Communication and interpersonal skills to develop relationships with clients, staff, providers, and payors. Good organizational skills with the ability to multi-task and manage time. Understanding of basic medical terminology. Experience working in a Medical Office setting. Competency in the use of office equipment such as fax machine, multi-line phone system, email, computer, etc. Education: High School diploma (GED), AA Degree a plus Experience: 2+ years in customer service. 2+ years in a business setting. 2+ years in a health care environment. 1+ year in communicating with external organizations. Certifications: None Training: 20 hours professional enhancement training annually including all PRC required. Credible/DCF Backer Act Reporting/Report generating training as needed to perform assigned job duties. Knowledge and Skills: Excellent written and verbal communication skills, including oral presentations. Highly motivated, able to learn quickly and prioritize multiple tasks. Proficient in Word, Excel and the ability/willingness to learn other applications. Excellent organizational skills including setting up/maintaining files. Proactive approach to problem resolution. Familiarity with medical terminology. Working knowledge of the healthcare revenue cycle process. Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with internal and external parties. Must be able to follow detailed instructions. Consistently exercises critical thinking skills or uses logic and reasoning to assess and resolve problems Quickly makes sense of, combines, and organizes information. Consistently maintain a professional and approachable demeanor. Able to work under pressure and meet stringent deadlines in a fast-paced environment. Successfully alternates between two or more activities or sources of information. Accepts responsibility and maintains a high level of accountability. Handle unresolved inquires/issues. Safety Equipment Universal Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations. Life Safety Equipment (fire extinguisher) Transportation: Must have reliable transportation. Machines, Tool and Equipment Used Computer, telephone- multi line, fax, copier, Calculator Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Paycor, and Microsoft email as examples. This will ensure secure and efficient communication with the organization Supervisory Relationship(s) None Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location. EEO Statement : One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation. PI85493c8358c7-1600
Direct Support Professional
Sevita Farmington, New Mexico
Sevita provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Hiring Immediately- $13.25 per hour THRIVE AS A CAREGIVER AT SEVITA. EACH DAY, YOU'LL Be proud of rewarding work helping people grow, learn, and live well Develop real, meaningful relationships with the individuals you serve Experience ownership and trust from your leaders to do what's right for participants Take initiative to help participants be part of the community and enjoy their favorite activities Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist people with their personal hygiene and support individuals who can have behavioral challenges and other complex needs. If you're compassionate, patient, and find meaning in this type of work, you'll find a promising future at Sevita. EVERY PERSON DESERVES A FULFILLING CAREER Competitive Pay: $13.25 per hour, Pay on Demand , Full benefits package for full-time employees , including a 401(k) with a 3% company match Time Off: Paid time off plus holiday pay to recharge so you can be your best at work Network of Support: Supervisors who care deeply about the participants and your wellbeing Job Security: A stable job at an established, growing company Learning and Development: We invest in your development and provide the tools and training you need to have a fulfilling career WHAT YOU'LL BRING TO SEVITA Education: High School Diploma or equivalent Skills: Communication, adaptability, multi-tasking, teamwork, time-management Behaviors: Patient, compassionate, reliable, responsible Vehicle: Valid Driver's license and access to a registered vehicle with proof of insurance Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
08/05/2026
Full time
Sevita provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Hiring Immediately- $13.25 per hour THRIVE AS A CAREGIVER AT SEVITA. EACH DAY, YOU'LL Be proud of rewarding work helping people grow, learn, and live well Develop real, meaningful relationships with the individuals you serve Experience ownership and trust from your leaders to do what's right for participants Take initiative to help participants be part of the community and enjoy their favorite activities Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist people with their personal hygiene and support individuals who can have behavioral challenges and other complex needs. If you're compassionate, patient, and find meaning in this type of work, you'll find a promising future at Sevita. EVERY PERSON DESERVES A FULFILLING CAREER Competitive Pay: $13.25 per hour, Pay on Demand , Full benefits package for full-time employees , including a 401(k) with a 3% company match Time Off: Paid time off plus holiday pay to recharge so you can be your best at work Network of Support: Supervisors who care deeply about the participants and your wellbeing Job Security: A stable job at an established, growing company Learning and Development: We invest in your development and provide the tools and training you need to have a fulfilling career WHAT YOU'LL BRING TO SEVITA Education: High School Diploma or equivalent Skills: Communication, adaptability, multi-tasking, teamwork, time-management Behaviors: Patient, compassionate, reliable, responsible Vehicle: Valid Driver's license and access to a registered vehicle with proof of insurance Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.

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